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03-01-2016 Regular Meeting AgendaCity of Delray Beach 100 NW 1st Avenue - Delray Beach, Florida 33444 Phone: (561) 243-7000 - Fax: (561) 243-3774 www.mydelraybeach.com Regular Commission Meeting Tuesday, March 1, 2016 Public Hearings 7:00 p.m. Commission Chambers Delray Beach City Hall City Commission Mayor Cary Glickstein Vice -Mayor Shelly Petrolia Deputy Vice Mayor Al Jacquet Commissioner Jordana Jarjura Commissioner Mitchell Katz RULES FOR PUBLIC PARTICIPATION PUBLIC COMMENT: City Commission meetings are business meetings and the right to limit discussion rests with the Commission. Generally, remarks by an individual will be limited to three minutes or less. The Mayor, presiding officer or a consensus of the City Commission has discretion to adjust the amount of time allocated. Public comment shall be allowed as follows: A. Comments and Inquiries on Non -Agenda and Agenda Items (excluding public hearing or quasi-judicial hearing items) from the Public: Any citizen is entitled to be heard concerning any matter within the scope of jurisdiction of the Commission under this section. The Commission may withhold comment or direct the City Manager to take action on requests or comments. B. Public Hearings/Quasi-Judicial Hearings: Any citizen is entitled to speak on items under these sections at the time these items are heard by the Commission. C. All persons desiring to do a presentation on agenda or non -agenda items that are on a portable flash drive device or a CD/DVD, must provide their media to the City Clerk no later than 12:00 p.m. one day prior to the meeting where they wish to present. SIGN IN SHEET: Prior to the start of the Commission Meeting, individuals wishing to address the Commission should sign in on the sheet located on the right side of the dais. If you are not able to do so prior to the start of the meeting, you may still address the Commission. The primary purpose of the sign -in sheet is to assist staff with record keeping. Therefore, when you come up to the to speak, please complete the sign -in sheet if you have not already done so. ADDRESSING THE COMMISSION: At the appropriate time, please step up to the lectern and state your name and address for the record. All comments must be addressed to the Commission as a body and not to individuals. Any person making impertinent or slanderous remarks or who becomes boisterous while addressing the Commission shall be barred by the presiding officer from speaking further, unless permission to continue or again address the Commission is granted by a majority vote of the Commission members present. APPELLATE PROCEDURES Please be advised that if a person decides to appeal any decision made by the City Commission with respect to any matter considered at this meeting, such person will need to ensure that a verbatim record includes the testimony and evidence upon which the appeal is based. The City neither provides nor prepares such record. City Commission Regular Commission Meeting March 1, 2016 1. ROLL CALL 2. PLEDGE OF ALLEGIANCE TO THE FLAG 3. APPROVAL OF MINUTES: 4. PRESENTATIONS: 5. COMMENTS AND INQUIRIES ON AGENDA AND NON -AGENDA ITEMS FROM THE PUBLIC- IMMEDIATELY FOLLOWING PRESENTATIONS: 6. AGENDA APPROVAL 7. CONSENT AGENDA: City Manager Recommends Approval 7.A FINAL PLAT FOR 101 SE 7TH AVENUE, MARINA HISTORIC DISTRICT Recommendation: Motion to Approve the Final Plat for 101 SE 7th Avenue, by adopting the findings of fact and law contained in the staff report, and finding that the request is consistent with the Comprehensive Plan and meets criteria set forth in Land Development Regulations (LDR) Section 2.4.5(K), Minor Subdivisions, LDR Section 3.2.3, Standards for Site Plan and/or Plat Actions, and LDR Section 3.1.1, Required Findings for Land Use and Land Development Applications Sponsors: Planning & Zoning Department Attachments: 101 SE 7TH Avenue Plat Sheet 1 101 SE 7TH Avenue Plat Sheet 2 Approved Site Plan 101 SE 7th Avenue - Plat CC Review Owner Approval For Consent 7.13 APPROVE SELECTION COMMITTEE'S RANKING AND ENTER INTO CONTRACT NEGOTIATIONS WITH R.J. BEHAR AND COMPANY, INC. FOR CONSTRUCTION AND ENGINEERING INSPECTION SERVICES FOR THE NE 2ND AVENUE / SEACREST BOULEVARD BEAUTIFICATION PROJECT (RFQ 2016-22) Recommendation: Motion to Approve the Selection Committee's ranking of responses for RFQ 2016-022 for Construction and Engineering Inspection (CEI) Services for the NE 2nd Avenue / Seacrest Boulevard Beautification Project and to authorize staff to enter into contract negotiations with the top ranked firm, R.J. Behar & Company, Inc. (Project No. 11-067). Attachments: 2016-022 - Evaluation Rankinq Sheet (5 7.0 ACCEPTANCE OF A DEED FOR RIGHT-OF-WAY AND EASEMENT FOR PUBLIC HIGHWAY, STREET, AND PUBLIC UTILITY PURPOSES AT 1011 N. SWINTON AVENUE Recommendation: Motion to Approve acceptance of a five foot right-of-way dedication for City of Delray Beach Page 3 Printed on 3/1/2016 City Commission Regular Commission Meeting March 1, 2016 public highway, street, and public utility purposes at 1011 N. Swinton Avenue. Sponsors: Environmental Services Department Attachments: Right of Way Deed and Sketch Drawing Map Location 1011 N. Swinton Ave PAPA 1011 N. Swinton Ave 7.D HOUSING REHABILITATION GRANT AWARD FOR 222 SE 5TH STREET AND 38 NW 11TH AVENUE (BID 2016-046) Recommendation: Motion to Approve acquisitions of services for a total amount of $64,051.90 to CJ Contracting, LLC., for work being conducted at 222 SE 5th Street and 38 NW 11th Avenue This item was bid according to Chapter 36, Section 36.02, "Methods of Acquisition" (A), (1) "Sealed Competitive Method." Sponsors: Community Improvement Attachments: Packet for Bid 2016-046 Daniels Bid Information Sheet Contract - Daniels Lien Agreement (CDBG) Lien Agreement -(RCMP) Memorandum of Understanding Notice to Proceed Rolle Bid Information Sheet Contract - Rolle Lien Agreement (CDBG) Lien Agreement -(RCMP) Memorandum of Understanding Notice to Proceed 7.E INTERLOCAL AGREEMENT/FIBER TRANSPORTATION/PALM BEACH COUNTY/CITY OF DELRAY BEACH Recommendation: Recommend Action: Sponsors: Motion for the City Commission's Intent to Modify the Interlocal Agreement between the City of Delray Beach and Palm Beach County that will allow Palm Beach County to provide leased Multi -Protocol Label Switching (MPLS) and transport fiber between the City of Delray Beach and the City of Delray Beach's Disaster Recovery site in Jacksonville, Florida. The modified ILA will be brought back before the Commission for final approval. Purchasing Department City of Delray Beach Page 4 Printed on 3/1/2016 City Commission Regular Commission Meeting March 1, 2016 Attachments: Tabulation Packet for 2016-061 Granite Telecommunications KB Technologies Comcast 2016-61 RFP Formal Response Comcast Bid 2016-061 Signature Pages Completed 7.F PROCLAMATIONS: �wXi�G1��xi7��9U_\'t►�i71[:11�:iiZy�_1►�I_\�[�7►1 Sponsors: City Clerk Department Attachments: All Peoples Day 2016 7.G AWARD OF BIDS AND CONTRACTS: 7.G.1 SERVICE AUTHORIZATION NO. 12-02 WITH WALTERS ZACKRIA ASSOCIATES, PLLC FOR ARCHITECTURAL DESIGN SERVICES RELATED TO THE MAINTENANCE AND REPAIR OF THE EXISTING FACADE AND ROOF ELEMENTS OF THE OLD SCHOOL SQUARE COMPLEX Recommendation: Motion to Approve Service Authorization No. 12-02 with Walters Zackria Associates, PLLC in the amount of $28,489.34 for architectural design services related to the maintenance and repair of the existing facade and roof elements of the Old School Square Complex, Project Number 16-004. This project is included in the Interlocal Agreement with the Community Redevelopment Agency (CRA) approved for Fiscal Year 2015-2106. Sponsors: Environmental Services Department Attachments: Service Authorization No. 12-02 Walters Zackria Hourly Rates Location Map Interlocal Agreement for Construction Professional Services Funding 8. REGULAR AGENDA: 8.A ATLANTIC CROSSING CLASS II SITE PLAN MODIFICATION APPEAL Recommendation: Move approval of the Class II site plan modification and landscape plan as revised and dated February 9, 2016 for Atlantic Crossing for a one -lane surface drive that provides a connection between NE 6th Avenue and NE 7th Avenue, subject to the following conditions: 1. That the applicant agrees that the valet queue drop-off shall not be permitted to backup onto NE 7th Avenue and impede traffic flow. In the event that the valet queue backups onto NE 7th Avenue at any time, the operator agrees that it must immediately close the valet City of Delray Beach Page 5 Printed on 3/1/2016 City Commission Regular Commission Meeting March 1, 2016 drop-off queue and direct incoming vehicles to self -parking until the backup ends. 2. That a valet operation plan satisfactory to the City be submitted and approved by the City Manager or her/his designee in the event the City determines there exists a chronic issue with stacking onto NE 7th Avenue. A chronic stacking issue onto NE 7th Avenue is evidenced, among other things, by stacking on more than one occasion in a one hour period for more than 5 minutes as documented by City personnel. 3. That a wayfinding sign package satisfactory to the City be submitted as part of a building permit and approved by the Planning and Zoning Department. 4. That all plans such as the sub -grade parking facility and landscaping are revised to be consistent with the modification to the valet queue and surface drive as approved by the City Commission. 5. That a flag person is on-site during to coordinate traffic flow during all loading operations. Attachments: Appeal Letter Original Approved Site Plan (January 21. 2014) SPRAB Denied Class II Site Plan (January 27.2016) Revised Site Plan (February 9. 2016) Atlantic Crossing Location Map Greenman -Pedersen. Inc memorandum dated January 22, 2016 Greenman -Pedersen. Inc. memorandum dated February 12, 2016 SPRAB Staff Report dated January 27, 2016 01-27-16 SPRAB Minutes - Draft 8.B ROUTINE BUSINESS (All Items Under this Subsection to be Approved by one Motion. Any Item Under Routine Business May Be Moved by Commission for Separate Consideration): Sponsors: City Clerk Department and Wright 8.B.1 APPROVAL OF SELECTION COMMITTEE RANKINGS FOR VOICE OVER INTERNET PROTOCOL (VoIP) TURNKEY SYSTEM (RFP 2016-049) Recommendation: Motion to Approve Selection Committee rankings of RFP No. 2016-049 and for staff to enter into negotiations for a contract which will be brought before the Commission for final approval. Sponsors: Purchasing Department Attachments: 2016-049 Selection Committee Ranking Packet for Bid 2016-049 Maxis360 Verteks Consulting, Inc. 8.B.2 RESOLUTION NO. 09-16 SUPPORTING HOUSE BILL 1223 AND SENATE BILL 1544 ENACTING WEATHER IMPACTS LEGISLATION AND CREATING AN City of Delray Beach Page 6 Printed on 3/1/2016 City Commission Regular Commission Meeting March 1, 2016 INTERAGENCY WORKGROUP OF STATE AGENCIES TO SHARE INFORMATION AND COORDINATE STATE EFFORTS TO ADDRESS WEATHER IMPACTS Recommendation: Motion to Adopt Resolution No. 09-16 supporting HB 1223 and SB 1544 enacting weather impacts legislation and creating an interagency workgroup of State agencies to share information and coordinate State efforts to address weather impacts. Attachments: Resolution 09-16 supporting HB 1223 -SB 1554 weather impacts bills HB 1223 RR 1 rdd 8.0 COMMISSION DIRECTION/RENEWAL OF THE INTERLOCAL AGREEMENT WITH THE TOWN OF HIGHLAND BEACH FOR FIRE RESCUE TRANSPORTATION Recommendation: We are presently addressing a number of issues within the Fire Department after a period of uncertainty including staff additions, rebuilding of Station 3, and Level of Service determination/discussions and recruitment, salary issues, equipment replacement and management capacity (see attached Fire Chief Connor memo dated February 19, 2016). Based upon the number of issues facing the department, I would not recommend the assumption of additional demands upon the department until some of the outstanding issues have been resolved. Our focus should be on the Delray Beach Fire Department (DBFD) and services in Delray Beach and do not recommend the renewal of the agreement with Highland Beach. Sponsors: City Manager Department Attachments: Chief Connor memo- 02-19-2016 Chief Connor Memo Fire Rescue Services- 02-12-2016 Letter to Highland Beach- 02-11-2016 Chief Connor Email- 02-09-2016 9. PUBLIC HEARINGS: 9.A ORDINANCE NO. 02-16, A PRIVATELY -INITIATED TEXT AMENDMENT TO THE LAND DEVELOPMENT REGULATIONS SECTION 4.4.24(C), TO ADD SINGLE -LEVEL MECHANICAL PARKING LIFTS AS AN ACCESSORY USE IN THE OLD SCHOOL SQUARE HISTORIC ARTS DISTRICT (OSSHAD). (FIRST READING/ FIRST PUBLIC HEARING) Recommendation: Motion to Approve Ordinance No. 02-16 on First Reading, the amendment to LDR Section 4.4.24(C), to permit single -level mechanical parking lifts as an accessory use in the OSSHAD zoning district, by adopting the findings of fact and law contained in the staff report, and finding that the text amendment and approval thereof is consistent with the Comprehensive Plan and meets the criteria set forth in LDR Section 2.4.5(M). Sponsors: Planning & Zoning Department City of Delray Beach Page 7 Printed on 3/1/2016 City Commission Regular Commission Meeting March 1, 2016 Attachments: Ordinance No. 2-16 Planning & Zoning Board Staff Report 122115 Mechanical Parking Lifts LDR Sections 9.B ORDINANCE NO. 08-16 AMENDING CHAPTER 95 OF THE CITY'S CODE OF ORDINANCES FOR THE DIRECTOR OF EMERGENCY MANAGEMENT (SECOND READING) Recommendation: Motion to Approve Ordinance No. 08-16 to amend Chapter 95 of the City's Code of Ordinances for the Director of Emergency Management and to approve job description as well. Sponsors: Human Resources Department Attachments: Ordinance No. 08-16 Director of EOC Job Description 10. FIRST READINGS: 10.A ORDINANCE NO. 07-16 RESTRICTING THE RETAIL SALES OF CATS AND DOGS (FIRST READING) Recommendation: Motion to Adopt Ordinance No. 07-16, prohibiting the retail sale of cats and dogs in the City with the exception of sales or transfers by animal shelters, animal rescue organizations, including shelters and rescue organizations that operate out of, or in connection with, pet stores. Sponsors: City Attorney Department Attachments: Ordinance No 07-16 Delray Beach Pet Sales Ordinance Letter Jan 2016 Delray Beach Letter 11. COMMENTS AND INQUIRIES ON NON -AGENDA ITEMS: A. City Manager B. City Attorney C. City Commission City of Delray Beach Page 8 Printed on 3/1/2016 nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-097, Version: 1 TO: Mayor and Commissioners FROM: Tim Stillings, Planning and Zoning Director THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 FINAL PLAT FOR 101 SE 7T" AVENUE, MARINA HISTORIC DISTRICT Recommended Action: Motion to Approve the Final Plat for 101 SE 7th Avenue, by adopting the findings of fact and law contained in the staff report, and finding that the request is consistent with the Comprehensive Plan and meets criteria set forth in Land Development Regulations (LDR) Section 2.4.5(K), Minor Subdivisions, LDR Section 3.2.3, Standards for Site Plan and/or Plat Actions, and LDR Section 3.1.1, Required Findings for Land Use and Land Development Applications Background: The item before the Commission is the approval of a Final Plat for a three lot multi -family subdivision platted as 101 SE 7th Avenue. The proposed subdivision plat is located at the southeast corner of SE 7th Avenue and SE 1 st Street. The subject property is a subdivision of Lots 1 and 2, Block 126, of the Town of Delray Beach, Palm Beach County, Florida. The property is zoned RM (Medium Density Residential) with an MD (Medium Density Residential, 6-12 du/ac) Future Land Use Map (FLUM) designation. The proposal is to create three fee -simple properties associated with an approved Class V Site Plan application. At its meeting of June 3, 2015, the Historic Preservation Board (HPB) approved the conversion of the existing two -unit building to one unit, construction of a detached garage, and addition of two, three-story units to the south. A condition of the approval was that the plat be recorded prior to the issuance of a building permit. The 12,263 square foot property will be subdivided into Lot 1 (2,467 square feet), Lot 2 (4,152 square feet), and Lot 3 (4,152 square feet). A new 10' general utility easement along SE 7th Avenue and SE 1St Street is being dedicated by this plat. City staff has reviewed the plat and determined that all technical comments have been satisfied. Pursuant to LDR Section 2.4.5(K)(1), Minor Subdivision (Boundary Plat, Lot Split): Rule, the platting of a minor subdivision shall involve only the City Commission. The City Commission shall be the final authority in this subdivision process. The City Commission may approve or deny the final plat. Therefore, no additional Boards have specifically reviewed the plat for recommendation. Courtesy Notices have been provided to the following groups and neighborhood associations: Delray Citizens Coalition City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-097, Version: 1 Marina Historic District Association The Planning Department has not received any public correspondence related to the plat. Future letters of objection or support, if any, will be provided at the City Commission meeting. 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"I3 HDdHg Ad2I'IHQ o2 h " > HAd HIL HS [0[a a 3inN3AV H1L I C n m From: Alvarez, Amv To: Wriaht. Shanene Subject: FW: 101 SE 7th Avenue - Plat CC Review Date: Friday, February 19, 2016 1:53:09 PM File 16-097 0 From: Robert Gregorski [mailto:ggolfbum@aol.com] Sent: Friday, February 19, 2016 12:09 PM To: Alvarez, Amy Cc: Paul; Bob Gregorski Subject: Re: 101 SE 7th Avenue - Plat CC Review Amy, This email will confirm, that as the property owner, I agree to this item being placed on the Consent portion of the agenda. Please let me know if there is anything else that you require for final approval. Thank you. Bob Gregorski Managing member Gregorski 15, LLC Robert D. Gregorski I Principal Gregorski Development, LLC N8418 North Shore Road I Menasha, WI 54952 C (920) 428-4857 bobCcDgre,gorskidevelopment.com I www.gregorskidevelopment.com On Feb 19, 2016, at 10:37 AM, Alvarez, Amy <AlvarezCcDmydelraybeach.com> wrote: Good Morning, The plat for 101 SE 7th Avenue is on the agenda for City Commission on March 1, 2016. The item may be placed on the consent portion of the agenda, which does not require discussion or presentation as there are no outstanding issues, if you can please provide a written statement (email is sufficient) that you as the property owner agree to the item being placed on the Consent portion of the agenda. Otherwise, the item will be placed on the Regular Agenda and a discussion and presentation would be required. If possible to send this as soon as possible, this will be helpful. Thank you. G. ct",a Senior Planner, AlCP City of Delray Beach, Planning &' Zoning 100 NW 1st Avenue, Delray Beach, Florida 33444 561.243.7284 www.mu delray beach.com Please note that all presentations requiring the City's computer MUST be provided by 12 noon the day before the meeting, either to the Planning and Zoning Department or via email to the project planner. PUBLIC RECORDS NOTE: Florida has a very broad public records law. Most written communications to or from local officials, employees, or the general public regarding city business are public records available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure. nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-172, Version: 1 TO: Mayor and Commissioners FROM: John Morgan, Environmental Services Director THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 APPROVE SELECTION COMMITTEE'S RANKING AND ENTER INTO CONTRACT NEGOTIATIONS WITH R.J. BEHAR AND COMPANY, INC. FOR CONSTRUCTION AND ENGINEERING INSPECTION SERVICES FOR THE NE 2ND AVENUE / SEACREST BOULEVARD BEAUTIFICATION PROJECT (RFQ 2016-22) Recommended Action: Motion to Approve the Selection Committee's ranking of responses for RFQ 2016-022 for Construction and Engineering Inspection (CEI) Services for the NE 2nd Avenue / Seacrest Boulevard Beautification Project and to authorize staff to enter into contract negotiations with the top ranked firm, R.J. Behar & Company, Inc. (Project No. 11-067). Background: On November 24, 2015, a Request for Qualifications was advertised for Professional Construction, Engineering and Inspection (CEI) services for the NE 2nd Avenue / Seacrest Boulevard Beautification Project. These services are required by the Florida Department of Transportation for all Local Agency Program (LAP) funded projects. Four firms responded with proposals and a selection committee ranked the proposals on January 28, 2016. The selection committee unanimously agreed that R.J. Behar & Company, Inc. was the top ranked respondent. Calvin, Giordano and Associates, Inc. (CGA) was ranked #2. Amec Foster Wheeler Environment & Infrastructure, Inc. and AE Engineering, Inc. received the same ranking score, thus tied for #3. Upon successful negotiation with the top ranked firm, the contract will be brought back to City Commission for approval. If an agreement can't be reached with the top ranked respondent, negotiations with the subsequently ranked respondent(s) will be initiated until an agreement can be reached at which time such agreement will be brought forward to City Commission for approval. City Attorney Review: Approved as to form and legal sufficiency. Finance Department Review: Finance recommends approval. Timing of Request: This approval is time sensitive because the CEI services are necessary for the NE 2nd Avenue / Seacrest Boulevard Beautification Project which is grant funded through the Florida Department of City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File M 16-172, Version: 1 Transportation Local Agency Program. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT"^ / 0 N 0 z 6 � Ln LLI 2 Ln z o_ b \ z a z « � z R LLIz 8 z LLIz 0 v � � Ln z 0 u ) } > 7 � � ® ) { { { { \ \ \ \ 2 \ \ \ \ ® - ® _ o & ) & ) & -2& ) k \ ( / \ ( / \ ( - - - - 7 ) § ! 7 ) § ! 7 } § ! 7 ) § ! LU & & & 00& E ) ) 2 ) ) 2 ) ) 2 ) ) 2 CL C \ @ u s \ @ u \co C \ @ s biO @ \ \ \ } Lu \ \ \ } 22 \ \ \ } Lu \ \ \ ) w \¥ ¥ > ) 00 mbb ( ) - m u S > Eb } § \ FD § - � < ) nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-186, Version: 1 TO: Mayor and Commissioners FROM: John Morgan, Environmental Services Department THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 ACCEPTANCE OF A DEED FOR RIGHT-OF-WAY AND EASEMENT FOR PUBLIC HIGHWAY, STREET, AND PUBLIC UTILITY PURPOSES AT 1011 N. SWINTON AVENUE Recommended Action: Motion to Approve acceptance of a five foot right-of-way dedication for public highway, street, and public utility purposes at 1011 N. Swinton Avenue. Background: On May 4, 2015, Kenneth H. and Martha V. Huntoon (Owners) along with Vintage Building and Design, Inc. submitted a building permit application (permit #15-157121) to construct a single family residence at 1011 N. Swinton Avenue. The property is located in the southeast corner of N. Swinton Avenue and NE 11th Street. The roadway (N. Swinton Avenue) is a local street without curb and gutter which has an ultimate Right -of - Way width of 60 feet per Local Development Regulations 5.3.1(D). Because the existing Right -of - Way width is 50 feet on N. Swinton Avenue, per survey, five feet would be required from this property. The other five feet would be obtained on the West side of N. Swinton Avenue when that property makes application for proposed improvements that would warrant a Right -of -Way Dedication request. Attachments provided: 1) Map Location 1011 N. Swinton Avenue 2) Right -of -Way Deed and Sketch description 3) Copy of PAPA website page City Attorney Review: Approved as to form and legal sufficiency. Timing of Request: The timing of this request is of high importance in order for customer to obtain the Certificate of Occupancy. City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File M 16-186, Version: 1 City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT" Prepared by: RETURN: City Attorney's Office 200 N.W. 1st Avenue Delray Beach, Florida 33444 PCN# RIGHT-OF-WAY DEED THIS INDENTURE made this I � 0.day of c)an,�ary , 201k, between Kt,M.r,, Vt.Au� & V quN }9,y� with a mailing address of 43CCkye nM crw 6,s,,,& W �1h r�� r,,r, hr IgN2 , as party of the first part and CITY OFE�BEACH, FLORIDA, a Florida municipal corporation with a mailing address of 100 N.W. 1st Avenue, Delray Beach, Florida 33444, as party of the second part. WITNESSETH: That said party of the first part, for and in consideration of the mutual promises herein contained and other good and valuable consideration, does hereby grant, remise, release, quit claim and convey unto the party of the second part, its successors and assigns, all right, title, interest, claim and demand which the party of the first part has in and to the following -described land, situate, lying and being in the County of Palm Beach, State of Florida, to -wit: (Legal Description) See Exhibit "A" attached hereto. This Deed is made for the purpose of giving and granting to the party of the second part, its successors and assigns, a right-of-way and easement in and to said lands for public highway, street, and public utility purposes and the maintenance thereof; is made, executed and delivered with the express understanding and condition that should the same ever be discontinued or abandoned as a public highway or street, the title to same shall thereupon revert to and revest in the party of the first part or assigns, except that the easement for public utility purposes shall remain until released. That this right-of-way shall be subject only to those easements, restrictions, and reservation of record. The party of the first part agrees to provide for the release of any and all mortgages or liens encumbering this right-of-way. The party of the first part also agrees to erect no building or effect any other bind of construction or improvements upon the above-described property. Party of the first part does hereby fully warrant the title to said land and will defend the same against the lawful claims of all persons whomsoever claimed by, through or under it, that it has good right and lawful authority to grant the above-described right-of-way and that the same is unencumbered. Where the context of this Right -of -Way Deed allows or permits, the same shall include the successors or assigns of the parties. TO HAVE AND TO HOLD THE SAME, together with all and singular the appurtenances thereto belonging or in anywise incident or appertaining, and all the estate, right, title, interest, and claim whatsoever of the said party of the first part, in law or in equity to the only proper use, benefit, and behalf of the said party of the second part, its successors and assigns. IN WITNESS WHEREOF, said party of the first part has hereunto set their hand and seal the date first above written. Sign d, sealed and delivered PARTY OF THE FIRST PART in the resence of By: Jl rare Kawtw (Name printed or typed) (T� r 5tqovx a-ee� (Name printed or typed) As to Both Signatures: STATE OF 0---- COUNTY OF 0 8r, A J//) (Name printed or typed) By: U i'3.0 �1whl (Name printed or typed) OsGlutin., lire!. 4A,�� ? h (Address) f W3 6 Z - The foregoing ins t was cl owled�,ed before e this 2-v day of 20by X1+9— ,1�1 4'�Vvho is personally known to me or has produced as identification.. SOnature of Notar�Pubhc tate of Florida••0, ° o�Xof,�F•, s t 2 i �a020 : i r'� � AFF � � • C SKETCH OF DESCRIPTION EXHIBIT )14 10 SHEET 1 OF 1 E. 117H STREET _ 5' LOT 19, BLOCK 7 07 I � 5.00' 25, 0' N 89W57E LOT 20, BLOCK 7 ORDER NO. 14-60'R/W EASEMENT" itt NO TES: THIS IS NOT A SURVEY = CENTERLINE C.A. = CENTRAL ANGLE C.B. = CHORD BEARING THE WEST LINE OF LOTS 18 AND 19 IS ASSUMED TO BEAR N.0 000100 "E. DESCRIPTION.- THE WEST 5.0 FEET OF LOTS 18 AND 19, BLOCK 7, DELL PARK, ACCORDING TO THE PLA T THEREOF AS RECORDED IN PLAT BOOK 8, PAGE 56, PUBLIC RECORDS OF PALM BEACH COUNTY, FLORIDA. r� PAUL D. ENGLE ` SURVEYOR & MAPPER N0. 5708 DATE- AUGUST 12, 2015 Z:DafalDrawingalGENERAL CADD1Gxdl14-60,gxd — 08/13,2015 — 09:53 AM — Scale ! : 240.0060 NW 11th St i I II NORTH 1 ``- NE 12th St - 11 �J F: NE 11th St ^*Aft CD Q c 0 1011 N. Swinton Ave. .3 N Z NE 10th St NE 9th St 1011 N. Swinton Ave. Location map Gocu--h S—gCNGG\GIS\Pml—NmmofiWe-_o Clry .d ck�6� Gary R. Nikolits, CFA Homestead Exemption Property Appraiser Tax Year Palm Beach County 2014 Location Address 1011 N SWINTON AVE Assessed Value Municipality DELRAY BEACH $310,445 Parcel Control Number 12-43-46-09-28-007-0130 Exemption Amount Subdivision DELL PARK IN $0 Official Records Book 27151 Page 3 Taxable Value Sale Date NOV-2014 $310,445 Legal Description DELL PARK LTS 13 TO 19 INC BLK 7 Tax Year Owners Mailing address HUNTOON KENNETH H & 43 CHERRY FARM LN ,HUNTOON MARTHA V WEST CHESTER PA 19382 8347 Sales Date Price OR Book/Page Sale Type Owner NOV-2014 $550,000 27151 /0003 WARRANTY DEED HUNTOON KENNETH H & JAN -2013 $340,000 25818 /0739 WARRANTY DEED CAC CAPITAL LLC MAY -2012 $152,100 25209/1212 CERT OF TITLE BANK OF AMERICA NA MAY -2011 $221,800 24529 /0865 CERT OF TITLE BANK OF AMERICA OCT -2003 $485,000 16145/1941 WARRANTY DEED BLANCHET PAULIN A �2 No Exemption Information Available. Number of Units 0 Total Square 0 Feet Acres 0.46 Use Code 0000 -VACANT Zoning R -1 -AA - Single Family Residential ( 12-DELRAY BEACH) Tax Year 2015 2014 2013 Improvement Value $0 $8,570 $154,230 Land Value $415,078 $301,875 $241,500 Total Market Value $415,078 $310,445 $395,730 All values are as of January 1 st each year Tax Year 2015 2014 2013 Assessed Value $415,078 $310,445 $395,730 Exemption Amount $0 $0 $0 Taxable Value $415,078 $310,445 $395,730 Tax Year 2015 2014 2013 Ad Valorem $9,079 $6,893 $8,827 Non Ad Valorem $64 $64 $238 Total tax $9,143 $6,957 $9,0651 nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-238, Version: 1 TO: Mayor and Commissioners FROM: Michael Coleman, Director, Community Improvement THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 HOUSING REHABILITATION GRANT AWARD FOR 222 SE 5TH STREET AND 38 NW 11TH AVENUE (BID 2016-046) Recommended Action: Motion to Approve acquisitions of services for a total amount of $64,051.90 to CJ Contracting, LLC., for work being conducted at 222 SE 5th Street and 38 NW 11th Avenue This item was bid according to Chapter 36, Section 36.02, "Methods of Acquisition" (A), (1) "Sealed Competitive Method." Background: The City has been allocated $233,000 of Residential Construction Mitigation Program (RCMP) and $404,964 of Community Development Block Grant (CDBG) funds through the Florida Department of Emergency Management and U.S. Department of Housing and Urban Development to provide for the renovation or repair, as well as hurricane mitigation, of existing substandard homes. The rehabilitation of homes addresses building and code violations, interior and exterior building, electrical and plumbing problems, health and safety issues and the retrofit of special items for those with special needs. Housing Rehabilitation Grant(s) are being awarded to CJ Contracting, LLC., for work being conducted at 222 SE 5th Street and 38 NW 11th Avenue, as they are the lowest responsive bidder, as detailed on the attached Bid Information Sheet(s). Both items were bid according to Chapter 36, Section 36.02, "Methods of Acquisition" (A), (1) "Sealed Competitive Method." Grant awards are based on the actual cost of the rehabilitation, as determined by the low responsive bidder(s). Total rehab cost also includes lead inspection, lead abatement, lead clearance, termite inspection, termite treatment and recording fees. Additional costs may be incurred for lead clearance test(s). All unused funds will remain with the Housing Rehabilitation Program. Inspection of work is done by the Building Inspection and Neighborhood Services Divisions. Contracts are executed between the building contractor and the property owner. The City remains the agent and this office monitors all work performed by the contractor, ensuring compliance according to specifications and program guidelines. Pay request forms require both contractor and homeowner's signatures. Grant recipients have met all eligibility requirements as specified in the approved Policies and Procedures. The rehabilitation activities will bring the homes to minimum code requirements by repairing the roof, electric and plumbing systems. City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-238, Version: 1 City Attorney Review: Approved as to form and legal sufficiency. Finance Department Review: Finance recommends approval. Funding Source: Residential Mitigation Construction Program: (Funding to be added at mid -year from previous year) 118-1936-554-49.19 $ 27,113.20 Community Development Block Grant 118-1963-554-49.19 $ 36,938.70 Timing of Request: Grant agreement(s) have a deadline of June 30, 2016 and July 15, 2016, respectively, to expend and request reimbursement of funds. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT" Solicitation 2016-046 Neighborhood Services Division Housing Rehabilitation Program Bid Designation: Public City of Delray Beach Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program Bid Number 2016-046 Bid Title Neighborhood Services Division Housing Rehabilitation Program Expected Expenditure $63,000.00 (This price is expected - not guaranteed) Bid Start Date Dec 15, 2015 10:03:40 AM EST Bid End Date Jan 12, 2016 2:00:00 PM EST Question & Answer End Date Jan 5, 2016 5:00:00 PM EST Bid Contact Ja'Anal Dowdell Buyer 561-243-7161 dowdell@mydelraybeach.com Contract Duration One Time Purchase Contract Renewal Not Applicable Prices Good for 90 days Pre -Bid Conference Dec 29, 2015 3:00:00 PM EST Attendance is mandatory Location: MANDATORY PRE-BID CONFERENCE: December 29, 2015 @ 3:OOPM City Hall 1st Floor Conference Rm 100 NW 1st Avenue, Delray Beach, Florida 33444 Bid Comments Item Quantity Unit Price Delivery Location Housing Rehabilitation Program Item Response Form 2016.046--01-01 • Case 13-451 - 38 NW 11th Avenue 1 each City of Delray Beach Neighborhood Services Community Improvement 100 NW 1ST AVENUE DELRAY BEACH FL 33444 Qty 1 Expected Expenditure $1.00 Description Housing Rehabilitation Program Item 2016.046--01-02 • Case 14-485 - 222 SE 5th Street Quantity 1 each Unit Price Delivery Location City of Delray Beach Neighborhood Services Community Improvement 100 NW 1ST AVENUE DELRAY BEACH FL 33444 Qty 1 Expected Expenditure $1.00 Description Housing Rehabilitation Program CITY OF DELRAY BEACH 100 Nom' 12t AVENUE, DELRAY BEACH, FL 33444 Neighborhood Services Division Housing Rehabilitation Program Jan 12, 2016 2:00:00 PM EST MAYOR VICE MAYOR DEPUTY VICE MAYOR COMMISSIONER COMMISSIONER CITY MANAGER - CARY D. GLICKSTEIN - SHELLY PETROLIA - AL JACQUET - JORDANA JARJURA - MITCH KATZ - DONALD B. COOPER Purchasing Department ♦(561) 243-7161 ♦ purchasing@mydeiraybeach.com City of Delray Beach Instructions for Bidders BID NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync - www.bidsync.com DemandStar - www.demandstar.com Request via email purchasing@mydelraybeach.com City of Delray Beach - Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City bid packets contain various sections requiring completion. The bid form section of the bid packet must be completed prior to the date and time set for bid opening and included with the bid packet or the bidder may be found non-responsive. Vendors may be required to complete and supply all information contained in the "supplemental information" portion of the packet at a date after bid opening. Failure to complete "supplemental information" requirements in a timely manner, prior to council award, may be used by the City in determining a vendor's responsibility. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or inquiries, pertaining to this bid. PREPARATION COST: The City will not be liable for any costs associated with the preparation, transmittal, or presentation of any bids or materials submitted in response to any solicitation. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the bid process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be sent to all who are known to have received a copy of this bid packet, if the addenda contain changes to the "specification" or "bid form", bidders shall acknowledge receipt of all addenda or they may be declared non-responsive. SAMPLES: Any catalog, brand names, or manufacturer's reference in this bid packet is descriptive and not restrictive, and is used to indicate type and quality level desired for comparison purposes unless specifically excluded. Please quote as listed or give equal. If item offered is other than as indicated, bidder must state make, model, and part number of product quoted. Equality will be determined by the City, per the specifications. Samples, if required, shall be furnished free of expense to the City. Samples should not be enclosed with bid unless requested. PRICING: bid price(s) quoted, must be held firm for ninety (90) days to allow for evaluation unless otherwise stated in this document. BILLING INSTRUCTIONS - AWARDED FIRM: Invoices must show the purchase order number and shall be submitted electronically to accountspayable@mydelraybeach.com or mailed to Accounts Payable, 100 NW 1st Avenue, Delray Beach, FL 33444. TAXES: The City of Delray Beach is exempt from any sales tax imposed by the State and/or Federal Government. State Sales Tax Exemption Certificate No. 85-8012621559C-4 appears on each purchase order. ERROR -QUANTITY: bid price must be submitted on units of quantity specified, extended, and total shown, in the event of discrepancies in extensions, the unit price shall govern. WARRANTY/GUARANTEE LAWS AND REGULATIONS: By submittal of this bid, in addition to the guarantees and warranties provided by law, vendor expressly guarantees and warrants as follows: a. That the articles to be delivered hereunder will be in full conformity with the specifications or with the approved sample submitted, and agreed that this warranty shall survive acceptance of delivery and payment for the articles and that the vendor will bear the cost of inspecting and/or testing articles rejected. b. That the articles to be delivered hereunder will not infringe on any valid patent, trademark, trade name, or copyright, and that the vendor will, at vendor's own expense, defend any and all actions or suits charging such infringement and will save and hold harmless the City, its officers, employees, agents, and representatives from any and all claims, losses, liabilities and suits arising there from. c. That the articles to be delivered hereunder will be manufactured, sold and/or installed in compliance with the provisions of all applicable federal, state and local laws and regulations. d. That nothing contained herein shall exclude or affect the operation of any implied warranties otherwise arising in favor of the City. PACKAGING: Unless otherwise indicated, items will be new, unused, and in first rate condition in containers suitable for damage -free shipment and storage. F.O.B./DAMAGE: Items shall be bid F.O.B. delivered, designated location, and shall include all delivery and packaging costs. The City of Delray Beach assumes no liability for goods delivered in damaged or unacceptable condition. The successful bidder shall handle all claims with carriers, and in case of damaged goods, shall ship replacement goods immediately upon notification by the City of damage. PAYMENT TERMS: Payment terms are net 45 unless otherwise specified by the City in the bid packet. ELECTRONIC BIDS: Electronic bids are to be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Bidder/Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a bid in response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files. PRESENTATION OF BIDS - PAPER SUBMISSION: Complete bid packets must be presented to the Purchasing Department in a sealed envelope unless otherwise indicated. All paper submissions must be received on or before the due date and time (local time) at the City of Delray Beach, Purchasing Office,100 NW 1st Avenue, Delray Beach, Florida 33444. Normal City business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Proposer's name, return address, BID number, BID title, due date and time must be noted on the envelope. It is the sole responsibility of the bidder to utilize the forms provided in the bid package and to ensure their bid reaches the Purchasing Office on/or before solicitation due date and time (local time). Included in the envelope shall be ONE (1) unbound original, TWO (2) copies of all bid forms, and one (1) electronic copy of all submitted materials on CD. The original should be marked "ORIGINAL". Each copy must be identical to the original and the file format on the CD should be in Portable Document Format (pdf). ALTERING BIDS - PAPER SUBMISSION: Bid prices cannot be altered or amended after submission deadline. Any inter -lineation alteration, or erasure made before opening time must be initialed by the signer of the bid, guaranteeing authenticity. LATE BIDS - PAPER SUBMISSION: Bid packets received in the purchasing division after submission deadline shall be returned unopened and will be considered void and unacceptable. The City of Delray Beach is not responsible for the lateness of mail carrier, weather conditions, etc. WITHDRAWAL OF BIDS: Bidder agrees that a bid price may not be withdrawn or canceled by the bidder for a period of ninety (90) days following the date designated for the receipt of bids without written approval of the City. BID OPENINGS: All bids submitted will be read at the City's scheduled bid opening for the designated project. However, the reading of a bid at bid opening should not be construed as a comment on the responsiveness of such bid or as any indication that the City accepts such bid as responsive. The City will make a determination as to the responsiveness of bids submitted based upon compliance with all applicable laws, City of Delray Beach purchasing guidelines, and project documents, including but not limited to the bid specifications and required submittal documents. The City will notify the successful bidder upon award of the contract and, according to state law all bids received will be available for inspection at that time. MINOR DEFECT: the City reserves the right to waive any minor defect, irregularity, or informality in any bid. The City may also reject any or all bids without cause prior to award. EVALUATION: Bids will be evaluated as outlined in the bid document. AWARD OF BID: The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate terms with the Successful Bidder, and the right to disregard all non -conforming, non-responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of Work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. SPLIT AWARD: the City reserves the right to award a separate contract to separate vendors for each item/group or to award one contract for the entire bid. The City reserves the right to take into consideration contract administration costs for multiple award contracts when determining low bid. DEFINITION: Bid shall mean a bid, proposal, or quotation. Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address): Telephone Number(s): Fax Number(s): Email Address: Federal Employer Identification Number: Firm Name Sianature Name and Title Date By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. CITY OF DELRAY BEACH 100 NW 1St AVENUE, DELRAY BEACH, FL 33444 1-3[':E1Lf: Neighborhood Services Division Housing Rehabilitation Program MAYOR VICE MAYOR DEPUTY VICE MAYOR COMMISSIONER COMMISSIONER CITY MANAGER - CARY D. GLICKSTEIN - SHELLY PETROLIA - AL JACQUET - JORDANA JARJURA - MITCH KATZ - DONALD B. COOPER Purchasing Department ♦(561) 243-7161 ♦ purchasingArnydelraybeach.com n City of Delray Beach CITY OF DELRAY BEACH INVITATION TO BID BID 2016-046 Title: Neighborhood Services Housing Rehabilitation Program Vendor Name: Addenda Enclosed thru Submission Deadline: January 12, 2016 2:00 P.M. Submissions Accepted Via: Mail or in Person Submit to: City of Delray Beach Purchasing Division 100 NW 1St Avenue Delray Beach, FL 33444 Bid 2016-046 Comments: A fax or electronic copy will not be accepted as a sealed bid. City of Delray Beach Time Stamped In: Bid No. 2016-046 12/15/2015 10:30 AM P. 10 City of Delray Beach CITY OF DELRAY BEACH Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program Contents INVITATIONTO BID..................................................................................................................................................2 SECTION 1: GENERAL CONDITIONS.....................................................................................................................6 SECTION 2: SPECIAL CONDITIONS......................................................................................................................23 SECTION 3: SCOPE OF WORK................................................................................................................................27 SECTION 4: FORMS FOR BID.................................................................................................................................28 Form1.........................................................................................................................................................................29 Form2.........................................................................................................................................................................30 Form3.........................................................................................................................................................................31 Form4.........................................................................................................................................................................32 Form5.........................................................................................................................................................................33 Form6.........................................................................................................................................................................34 Form7.........................................................................................................................................................................35 Form8.........................................................................................................................................................................36 Form9.........................................................................................................................................................................37 Form10.......................................................................................................................................................................38 Form11.......................................................................................................................................................................39 Form12.......................................................................................................................................................................40 Form13.......................................................................................................................................................................42 SECTION 5: WRITE UP............................................................................................................................................43 SECTION 6: TECHNICAL SPECIFICATIONS........................................................................................................57 Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 1 Bid 2016-046 12/15/2015 10:30 AM P. 11 City of Delray Beach CITY OF DELRAY BEACH TEL: (561) 243-7161 FAX: (561) 243-7166 PURCHASING DEPARTMENT INVITATION TO BID BID NO: 2016-046 TITLE: Housing Rehabilitation Program ISSUE DATE: December 15, 2015 DUE DATE: January 12, 2016 DEPARTMENT: Community Improvement/Neighborhood Services TIME: 2:00 PM This Invitation to Bid, General Conditions, Instructions to Bidders, Special Conditions, Specifications, Addenda and/or any pertinent document form a part of this bid and by reference are made a part thereof. SCOPE OF SERVICES: Housing Rehabilitation Program MANDATORY PRE-BID CONFERENCE: December 29, 2015 @ 3:OOPM DUE DATE: January 12, 2016 2:OOPM at which time all bids will be publicly opened and read. INSTRUCTIONS BID NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync — www.bidsync.com DemandStar — www.demandstar.com Request via email purchasing(a�mydelraybeach.com City of Delray Beach — Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City bid packets contain various sections requiring completion. The bid form section of the bid packet must be completed prior to the date and time set for bid opening and included with the bid packet or the bidder may be found non-responsive. Vendors may be required to complete and supply all information contained in the "supplemental information" portion of the packet at a date after bid opening. Failure to complete "supplemental information" requirements in a timely manner, prior to council award, may be used by the City in determining a vendor's responsibility. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 2 Bid 2016-046 12/15/2015 10:30 AM p. 12 City of Delray Beach inquiries, pertaining to this bid. PREPARATION COST: The City will not be liable for any costs associated with the preparation, transmittal, or presentation of any bids or materials submitted in response to any solicitation. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the bid process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be sent to all who are known to have received a copy of this bid packet, if the addenda contain changes to the "specification" or "bid form", bidders shall acknowledge receipt of all addenda or they may be declared non-responsive. SAMPLES: Any catalog, brand names, or manufacturer's reference in this bid packet is descriptive and not restrictive, and is used to indicate type and quality level desired for comparison purposes unless specifically excluded. Please quote as listed or give equal. If item offered is other than as indicated, bidder must state make, model, and part number of product quoted. Equality will be determined by the City, per the specifications. Samples, if required, shall be furnished free of expense to the City. Samples should not be enclosed with bid unless requested. PRICING: bid price(s) quoted, must be held firm for ninety (90) days to allow for evaluation unless otherwise stated in this document. BILLING INSTRUCTIONS — AWARDED FIRM: Invoices must show the purchase order number and shall be submitted electronically to accountspayable@mydelraybeach.com or mailed to Accounts Payable, 100 NW 1st Avenue, Delray Beach, FL 33444. TAXES: The City of Delray Beach is exempt from any sales tax imposed by the State and/or Federal Government. State Sales Tax Exemption Certificate No. 85-8012621559C-4 appears on each purchase order. ERROR -QUANTITY: bid price must be submitted on units of quantity specified, extended, and total shown, in the event of discrepancies in extensions, the unit price shall govern. WARRANTY/GUARANTEE LAWS AND REGULATIONS: By submittal of this bid, in addition to the guarantees and warranties provided by law, vendor expressly guarantees and warrants as follows: a. That the articles to be delivered hereunder will be in full conformity with the specifications or with the approved sample submitted, and agreed that this warranty shall survive acceptance of delivery and payment for the articles and that the vendor will bear the cost of inspecting and/or testing articles rejected. b. That the articles to be delivered hereunder will not infringe on any valid patent, trademark, trade name, or copyright, and that the vendor will, at vendor's own expense, defend any and all actions or suits charging such infringement and will save and hold harmless the City, its officers, employees, agents, and representatives from any and all claims, losses, liabilities and suits arising there from. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 3 Bid 2016-046 12/15/2015 10:30 AM p. 13 City of Delray Beach c. That the articles to be delivered hereunder will be manufactured, sold and/or installed in compliance with the provisions of all applicable federal, state and local laws and regulations. d. That nothing contained herein shall exclude or affect the operation of any implied warranties otherwise arising in favor of the City. PACKAGING: Unless otherwise indicated, items will be new, unused, and in first rate condition in containers suitable for damage -free shipment and storage. F.O.B./DAMAGE: Items shall be bid F.O.B. delivered, designated location, and shall include all delivery and packaging costs. The City of Delray Beach assumes no liability for goods delivered in damaged or unacceptable condition. The successful bidder shall handle all claims with carriers, and in case of damaged goods, shall ship replacement goods immediately upon notification by the City of damage. PAYMENT TERMS: Payment terms are net 45 unless otherwise specified by the City in the bid packet. ELECTRONIC BIDS: Electronic bids are to be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Bidder/Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a bid in response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files. Bid 2016-046 PRESENTATION OF BIDS — PAPER SUBMISSION: Complete bid packets must be presented to the Purchasing Department in a sealed envelope unless otherwise indicated. All paper submissions must be received on or before the due date and time (local time) at the City of Delray Beach, Purchasing Office,100 NW 1st Avenue, Delray Beach, Florida 33444. Normal City business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Proposer's name, return address, BID number, BID title, due date and time must be noted on the envelope. It is the sole responsibility of the bidder to utilize the forms provided in the bid package and to ensure their bid reaches the Purchasing Office on/or before solicitation due date and time (local time). Included in the envelope shall be ONE (1) unbound original, TWO (2) copies of all bid forms, and one (1) electronic copy of all submitted materials on CD. The original should be marked "ORIGINAL". Each copy must be identical to the original and the file format on the CD should be in Portable Document Format (pdf). ALTERING BIDS — PAPER SUBMISSION: Bid prices cannot be altered or amended after submission deadline. Any inter -lineation alteration, or erasure made before opening time must be initialed by the signer of the bid, guaranteeing authenticity. LATE BIDS — PAPER SUBMISSION: Bid packets received in the purchasing division after submission deadline shall be returned unopened and will be considered void and unacceptable. The City of Delray Beach is not responsible for the lateness of mail carrier, weather conditions, etc. WITHDRAWAL OF BIDS: Bidder agrees that a bid price may not be withdrawn or canceled by the bidder for a period of ninety (90) days following the date designated for the receipt of bids Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 4 12/15/2015 10:30 AM p. 14 City of Delray Beach without written approval of the City. BID OPENINGS: All bids submitted will be read at the City's scheduled bid opening for the designated project. However, the reading of a bid at bid opening should not be construed as a comment on the responsiveness of such bid or as any indication that the City accepts such bid as responsive. The City will make a determination as to the responsiveness of bids submitted based upon compliance with all applicable laws, City of Delray Beach purchasing guidelines, and project documents, including but not limited to the bid specifications and required submittal documents. The City will notify the successful bidder upon award of the contract and, according to state law all bids received will be available for inspection at that time. MINOR DEFECT: the City reserves the right to waive any minor defect, irregularity, or informality in any bid. The City may also reject any or all bids without cause prior to award. EVALUATION: Bids will be evaluated as outlined in the bid document. AWARD OF BID: The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate terms with the Successful Bidder, and the right to disregard all non -conforming, non-responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. SPLIT AWARD: the City reserves the right to award a separate contract to separate vendors for each item/group or to award one contract for the entire bid. The City reserves the right to take into consideration contract administration costs for multiple award contracts when determining low bid. SEALED BIDS: Sealed bids will be received in the Purchasing Office until the date and time as indicated above. Bids will be publicly opened and read aloud, immediately after the established closing time and date, at City Hall, 100 N.W. 1 st Avenue, Delray Beach, Florida, first floor Conference Room. Bidders and the general public are invited and encouraged to attend. All bids shall be submitted in sealed envelopes, mailed or delivered to the City of Delray Beach, Purchasing Office, 100 N.W. 1 ST Avenue, Delray Beach, Florida 33444. Bids time -stamped at TIME or later, will not be considered for award and will be returned to the Bidder INQUIRIES: Questions regarding this solicitation must be sent through email to purchasing, purchasing(aD-mydeiraybeach.com. To ensure a timely response, inquiries should be made by January 05, 2016 at 5:00 p.m. Information in response to inquiries may be published as an Addendum. Bid 2016-046 CITY'S ACCEPTANCE: Unless otherwise specified herein, the bidder will allow a minimum of one hundred eighty days (180) days from the last date for receiving of bids for acceptance of its bid by the City Manager and/or City Commission. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 5 12/15/2015 10:30 AM P. 15 City of Delray Beach SECTION 1: GENERAL CONDITIONS Bid 2016-046 Housing Rehabilitation Program Whenever used in any of the Contract Documents, the following meanings shall be given to the terms herein defined: DEFINITION: Bid shall mean a bid, proposal, or quotation. Contract means the Contract executed by the City and the Contractor, of which these GENERAL CONDITIONS, PARTS I and II form a part. Contractor means the person, firm or corporation entering into the Contract with the Homeowner to construct and install the Improvements embraced in this Contract. Engineer means the City of Delray Beach's Community Improvement Department, serving the Local Public agency with architectural or engineering services, his successor, or any other person or persons employed by said Local Agency for the purpose of directing or having in charge the work embraced in this Contract, the said engineer acting, directly or having in charge the work embraced in this Contract, the said Engineer acting directly or indirectly through any Assistant Engineer having immediate charge of a portion thereof limited by the particular duties entrusted to him. Local Government means the City (town, borough, or political subdivision) within which the Project Area is situated. Bid 2016-046 Contract Documents means and shall include the following: Executed Contract, Addenda (if any), Invitation to Bid, Instructions to Bidders, Signed Copy of Bid, General Conditions; Parts I and 11, Special Conditions, Technical Specifications and Drawings. Technical Specifications means that part of the Contract documents which describes, outlines and stipulates; the quality of workmanship required; and the methods to be used in carrying out the construction work to be performed under this Contract. Addendum or Addenda means any changes, revisions or clarifications of the Contract Documents which have been duly issued by the Neighborhood Services Division to prospective Bidders prior to the time of receiving Bids. Secretary means the Secretary of Housing and Urban Development, or other persons who may be at the time acting in the capacity or authorized to perform the functions of such secretary, or the authorized representative thereof. SUPERINTENDENCE BY CONTRACTOR a. Except where the Contractor is an individual and gives his/her personal superintendence to the work, the Contractor shall provide a competent superintendent, satisfactory to the City of Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 6 12/15/2015 10:30 AM p. 16 City of Delray Beach Delray Beach, on the work at all times during working hours with full authority to act for him/her. The Contractor shall also provide an adequate staff for the proper coordination and expediting of his/her work. b. The Contractor shall lay out his/her work and he/she shall be responsible for all work executed by him/her under the Contract. He/she shall verify all figures and elevations before proceeding with the work and will be held responsible for any error resulting from his/her failure to do so. SUBCONTRACTORS Bid 2016-046 a. The Contractor shall not execute an agreement with any subcontractor or permit any subcontractor to perform any work included in this Contract until he/she has submitted a non- collusion affidavit from the subcontractor in substantially the form as shown elsewhere in these Contract Documents and has received written approval of such subcontractor from the City of Delray Beach. b. No proposed subcontractor shall be disapproved by the Neighborhood Services Division except for cause. C. The contractor shall be as fully responsible to the Neighborhood Services Division for the acts and omissions of his/her subcontractors, and of persons either directly or indirectly employed by them, as he/she is for the acts and omissions of persons directly employed by him/her. d. The Contractor shall cause appropriate provisions to be inserted in all subcontracts relative to the work to require compliance by each subcontractor with the applicable provisions of the Contract. e. Nothing contained in the Contract shall create any contractual relations between any subcontractor and the City of Delray Beach. OTHER CONTRACTS The City of Delray Beach may award, or may have awarded other contracts for additional work, and the Contractor shall cooperate fully with such other Contractors, by scheduling his/her own work with that to be performed under other Contracts as may be directly by the city of Delray Beach. The Contractor shall not commit, or permit any act which will interfere with the performance of work by any other Contractor as scheduled. FITTING AND COORDINATION OF WORK a. The Contractor shall be responsible for the proper fitting of all work and for the coordination of the operations of all trades, subcontractor or material men engaged upon this Contract. He shall be prepared to guarantee to each of his subcontractors the locations and measurements which they may require for the fitting of their work to all surrounding work. b. Pre -Construction Conference. At the awarding of the Contract and the issuance of the "Notice to Proceed" order, a pre -construction conference will be held between the Contractor and a representative of the Neighborhood Services Division and any other persons designated by the City of Delray Beach to have a material interest in the work. The time and place of this Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 7 12/15/2015 10:30 AM p. 17 City of Delray Beach conference will be set by the Neighborhood Services Division. The Contractor shall bring with him to this conference a copy of his proposed work progress schedule for the job. C. Notice to Proceed. For Contracts bearing a specified number of calendar days to complete, as stated in the bid form, effective date for starting the work shall be so stated in writing by the "Notice to Proceed" issued by the Neighborhood Services Division. The effective date of the beginning of work stipulated in the "Notice to Proceed" shall be set at a date no later than ten (10) calendar days after the date of execution of the Contract Documents, unless otherwise mutually agreed by the Contractor and the Neighborhood Services Division. MUTUAL RESPONSIBILITY OF CONTRACTORS Bid 2016-046 If, through acts of neglect on the part of the Contractor, any other Contractor or any subcontractor shall suffer loss or damage on the work, the Contractor shall settle with such other Contractor or subcontractor will so settle. If such other Contractor or subcontractor shall assert any claim against the City of Delray Beach on account of any damage alleged to have been so sustained, the City of Delray Beach will notify this Contractor who shall defend at his own expense any suit based upon such claim and, if any judgment or claims against the City of Delray Beach shall be allowed, the Contractor shall pay or satisfy such judgment or claims and pay all costs and expenses in connection therewith. PAYMENTS TO CONTRACTOR Payments shall be made on a job completion basis after approved final inspection of the work and loan closing except as follows: Partial payments of up to 75% of the contract amount with a 10% retention of each draw at the listed percentage work completion of the contract to include only that part of the work completed in accordance with the plans and specifications, may be authorized at the discretion of the Neighborhood Services Division Office, where the contract amount for an individual project exceeds $7,000. All material and labor used in basing percentage of work completed must be in place and no payment shall be made for stored material. It is agreed that time is of the essence under this Contract, and in the event that the Contractor shall fail in the full performance of the entire work within the specified time limit, said Contractor shall be liable under the Contract for liquidated damages, a sum of Fifty Dollars ($50.00) per each consecutive day the Contract remains incomplete beyond the said time limit. The Contractor shall be responsible for all motel and furniture storage bills that are incurred by the Owner during relocation when the time limit is exceeded for completion. In the event of such default by the Contractor, The City of Delray Beach's Neighborhood Services Division shall exercise the right to hold back this sum from compensation otherwise paid to the Contractor for the expressed and sole purpose of authorizing the Neighborhood Services Division to transfer this sum to the appropriate Neighborhood Services Block Grant Account in order to help defray the necessary increased costs expensed under the Program as a result of inexcusable delays caused by the Contractor. Excusable delays are outlined in General Conditions. CHANGES IN THE WORK a. The Neighborhood Services Division may make changes in the scope of the work required to be performed by the Contractor under the Contract of making the Contract, and without relieving or releasing the Contractor from any of his/her obligations under the Contract Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 8 12/15/2015 10:30 AM p. 18 City of Delray Beach or any guarantee given by him pursuant to the Contract provisions, and without affecting the validity of the guaranty bonds, and without relieving or releasing the surety or sureties of said bonds. All such work shall be executed under the terms of the original Contract unless it is expressly provided otherwise. b. Except for the purpose of affording protection against any emergency endangering health, life, limb or property, the Contractor shall make no change in the materials used or in the specified manner of constructing and/or installing the improvements or supply additional labor, services or materials beyond that actually required for the execution of the Contract, unless in pursuance of a written order from the Neighborhood Services Division authorizing the Contractor to proceed with the change. No claim for an adjustment of the Contract Price will be valid unless so ordered. C. If applicable unit prices are contained in the Agreement (established as a result of either a unit price bid or a Supplemental Schedule of Unit Prices), the Neighborhood Services Division may order the Contractor to proceed with desired united prices specified in the Contract; provided that in case of a unit price contract the net value of all changes does not increase or decrease the original total amount shown in the Agreement by more than twenty-five percent (25%) in accordance with the Section entitled Unit Prices, under SPECIAL CONDITIONS. d. If applicable unit prices are NOT contained in the Agreement or if the total net change increases or decreases the total Contract Price more than twenty-five percent (25%), the Neighborhood Services Division shall, before ordering the Contractor to proceed with desired changes, request an itemized proposal from him covering the work involved in the change after which the procedure shall be as follows: (1) If the proposal is acceptable, The Neighborhood Services Division will prepare the change order in accordance therewith for acceptance by the Contractor and (2) If the proposal is not acceptable and prompt agreement between the two parties cannot be reached, the Neighborhood Services Division may order the Contractor to proceed with the work on a cost-plus limited basis. A cost-plus limited basis is defined as the net cost of the Contractor's labor, materials and insurance plus fifteen percent (15%) of said net cost to cover overhead and profit, the total cost not to exceed a specified limit. e. Each change order shall include in its final form: (1) A detailed description of the change in the work, (2) The Contractor's proposal (if any) or a conformed thereof, (3) A definite statement as to the resulting change in the contract price and/or time, and (4) The statement that all work involved in the change shall be performed in accordance with contract requirements except as modified by the change order. CLAIMS FOR EXTRA COST a. If the Contractor claims that any instructions by Drawings or otherwise, involve extra cost or extension of time, he/she shall within ten (10) days after the receipt of such instructions and Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 9 Bid 2016-046 12/15/2015 10:30 AM P. 19 City of Delray Beach in any event before proceeding to execute the work, submit his/her protest thereto in writing to the Neighborhood Services Division, stating clearly and in detail the basis of his/her objections. No such claims will be considered unless so made. b. Any discrepancies which may be discovered between actual conditions and those represented by the Drawings and Maps shall at once be reported to the Neighborhood Services Division and work shall not proceed except at the Contractor's risk, until written instructions have been received by him/her from the Neighborhood Services Division. C. If, on the basis of the available evidence, the Neighborhood Services Division determines that an adjustment of the Contract Price and/or time is justifiable, the procedure shall be as provided in Section 108 thereof. TERMINATION OF DELAYS In the event that any of the provisions of this contract are violated by the Contractor, or by any of his/her subcontractors, the Owner, with the approval of the City of Delray Beach's Neighborhood Services Division, may serve written notice upon the Contractor of his/her intention to terminate the contract and said notices will contain the reasons for such intention to terminate the contract. The contract shall, upon the expiration of a ten (10) day period, cease and terminate, unless within said ten (10) day period after serving of notice upon the Contractor, such violation or delay shall cease and satisfactory arrangements for correction be made. In the event of any such termination, the Owner, may, for the purpose of completing the work, take over the work by entering into a subsequent contract. In this event, the Contractor shall be liable to the Owner, as represented by the Neighborhood Services Division, for any costs in excess of the contract amount stipulated herein or as amended by subsequent change orders, which are incurred in the completion of the defaulted work. The Contractor agrees to relieve this liability by providing an amount equal to the excess costs incurred. Payment shall be made to the City of Delray Beach for the expressed and sole purpose of depositing this amount in the appropriate Neighborhood Services Account as a reimbursement to the Program. The right of the Contractor to proceed shall not be terminated nor shall the Contractor be charged with liquidated damages for any excusable delays due to the following: 1. Acts of the Government restricting labor, equipment or materials by reason of national emergency. 2. Acts on the part of the Owner or the Neighborhood Services Division. 3. Causes beyond the control and without the fault or negligence of the Contractor including but not restricted to the following: Acts of God, acts of the public enemy, acts of the Government in its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes and unusually severe weather. (This does not include stop work orders for code violations.) Bid 2016-046 It shall be the responsibility of the Contractor to notify the City of Delray Beach's Neighborhood Services Division in writing of any such delay within ten (10) consecutive days. Upon receipt of such notification the Neighborhood Services Division will evaluate the cause and extent of delay. If upon the basis of the facts and the terms of this agreement, the delay is found properly excusable, the City of Delray Beach's Neighborhood Services Division shall extend the time for project completion for a period of time commensurate with the period of the excusable delay. In the event of Contract termination, the provisions of this Contract pertaining to: Conflict of Interest, Governmental Audit; and Record Retention shall remain in full force and effect until Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 10 12/15/2015 10:30 AM p. 20 City of Delray Beach such time as the provision regarding record retention has elapsed. ASSIGNMENT OR NOVATION The Contractor shall not assign or transfer, whether by an assignment or novation, any of its rights, duties, benefits, obligations, liabilities, or responsibilities under this Contract without the written consent of the Neighborhood Services Division, provided, however, that assignments to banks, trust companies, or other financial institutions may be made without the consent of the Neighborhood Services Division. No assignment or novation of this Contract shall be valid unless the assignment or novation expressly provides that the assignment of any of the Contractor's rights or benefits under the Contract is subject to a prior lien for labor performed services rendered materials, tools and equipment supplied for the performance of the work under this Contract in favor of all persons, firms or corporations rendering such labor or services or supplying such materials, tools or equipment. DISPUTES Bid 2016-046 a. All disputes arising under this Contract or its interpretation except those disputes covered by FEDERAL LABOR -STANDARDS PROVISION under GENERAL CONDITIONS, PART II, whether involving law or fact or both, or extra work and all claims for alleged breach of Contract shall within ten (10) days of commencement of the dispute be presented by the Contractor to the Neighborhood Services Division for decision. All papers pertaining to claims shall be filed in quadruplicate. Such notice need not detail the amount of the claim but shall state the facts surrounding the claim in sufficient detail to identify the claim, together with its character and scope. In the meantime, the Contractor shall proceed with the work as directed. Any claim not presented within the time limit specified in this paragraph shall be deemed to have been waived, except that if the claim is of a continuing character and notice of the claim is not given within ten (10) days of its commencement, the claim will be considered only for a period commencing ten (10) days prior to the receipt by the Neighborhood Services Division of notice thereof. b. The Contractor shall submit in detail his claim and his proof thereof. Each decision by the Neighborhood Services Division will be in writing and will be mailed to the Contractor by registered or certified mail, return receipt requested, directed to his/her last known address. If the Contractor does not agree with any decision by the Neighborhood Services Division, he shall in no case allow the dispute to delay the work but shall notify the Neighborhood Services Division promptly that he is proceeding with the work under protest and he may then exempt the matter in question from the final release. TECHNICAL SPECIFICATIONS AND DRAWINGS Anything mentioned in the Technical Specifications and not shown in the write-up, or shown in the write-up and not mentioned in the Technical Specifications, shall be of like effect as if shown on or mentioned in both. In case of difference between write-up and Technical specifications, the write-up shall govern. In case of any discrepancy in write-up or Technical specifications, the matter shall be immediately submitted to the Neighborhood Services Division, without whose decision said discrepancy shall not be adjusted by the Contractor, save only at his own risk and expense. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 11 12/15/2015 10:30 AM p. 21 City of Delray Beach SHOP DRAWINGS Bid 2016-046 a. All required shop drawings, machinery details, layout drawings, etc., shall be submitted to the Neighborhood Services Division in duplicate for approval sufficiently in advance of requirements to afford ample time for checking, including time for correcting, resubmitting and rechecking, if necessary. The contractor may proceed, only at his own risk, with manufacture or installation of any equipment or work covered by said shop drawings, etc., until they are approved and no claim, by the Contractor, for extension of the Contract time will be granted by reason of his failure in this respect. b. Any drawings submitted without the Contractor's stamp of approval will not be considered and will be returned to him/her for proper resubmission. If any drawings show variations from the requirements of the Contract because of standard shop practice or other reason, the Contractor shall make specific mention of such variation in his/her letter of transmittal in order that, if acceptable, suitable action may be taken for proper adjustment of Contract price and/or time otherwise the Contractor will not be relieved of the responsibility for executing the work in accordance with the Contract even though the drawings have been approved. C. If a shop drawing is in accord with the Contract or involves only a minor adjustment in the interest of the City of Delray Beach not involving a change in Contract price or time, the Neighborhood Services Division may approve the drawing. The approval shall be general, shall not relieve the Contractor from his responsibility for adherence to the Contract or for any error in the drawing and shall contain in substance the following: The modification shown on the attached drawing is approved in the interest of the City of Delray Beach and the Neighborhood Services Division to effect an improvement for the Project and is ordered with the understanding that it does not involve any change in the Contract Price or time; that it is subject generally to all Contract stipulation and covenants; and that it is without prejudice to any and all rights of the City of Delray Beach under the Contract and surety bond or bonds. REQUESTS FOR SUPPLEMENTARY INFORMATION It shall be the responsibility of the Contractor to make timely requests of the Neighborhood Services Division for any additional information not already in his possession which should be furnished by the Neighborhood Services Division under the terms of this Contract and which he/she will required in the planning and execution of the work. Such requests may be submitted from time to time as the need is approached, but each shall be filed in amply time to permit appropriate action to be taken by all parties involved so as to avoid delay. Each request shall be in writing and list the various items and the latest date by which each will be required by the Contractor. The first shall be submitted within two weeks after Contract award and shall be as complete as possible at that time. The Contractor shall, if requested, furnish promptly any assistance and information the Neighborhood Services Division may require in responding to these requests of the Contractor. The Contractor shall be fully responsible for any delay in his/her work or to others arising from his/her failure to comply fully with the provisions of this Section. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 12 12/15/2015 10:30 AM p. 22 City of Delray Beach MATERIALS AND WORKMANSHIP a. Unless otherwise specifically provided for in the Technical Specifications, all workmanship, equipment, materials and articles incorporated in the work shall be new and the best grade of the respective kinds for the purpose. Where equipment, materials, articles or workmanship are referred to in the Technical Specifications as "equal to" any particular standard, the Neighborhood Services Division shall decide the question of equality. b. The Contractor shall furnish to the Neighborhood Services Division for approval the manufacturer's detailed specifications for all machinery, mechanical and other special equipment, as to type, performance characteristics, and all other pertinent information as required and shall likewise submit for approval as required full information concerning all other materials or articles which he proposes to incorporate the work. (See Section 117 thereof.) C. Machinery, mechanical and other equipment, materials and articles installed or used without such prior approval shall be at the risk of subsequent rejection. d. Materials specified by reference to the number or symbol of a specific standard such as an A.S.T.M. Standard, a Federal Specification or other similar standard, shall comply with requirements in the latest revision thereof and any amendment or supplement thereto in effect on the date of the Invitation to Bid, except as limited to type, class or grade or modified in such reference. The standards referred to, except as modified in the Technical Specifications shall have full force and effect as though printed therein. e. The City of Delray Beach may require the Contractor to dismiss from the work such employee or employees as the City of Delray Beach or the Neighborhood Services Division may deem incompetent or careless or insubordinate. SAMPLES, CERTIFICATES AND TESTS a. The Contractor shall submit all material or equipment samples, certificates, affidavits, etc., as called for in the Contract documents or required by the Neighborhood Services Division, promptly after award of the Contract and acceptance of the Contractor's bond. No such material or equipment shall be manufactured or delivered to the site, except at the Contractor's own risk, until the required samples of certificates have been approved in writing by the Neighborhood Services Division. Any delay in the work caused by late or improper submission of samples or certificates for approval shall not be considered just cause for an extension of the Contract time. b. Each sample submitted by the Contractor shall carry a label giving the name of the Contractor, the project for which it is intended, and the name of the producer. The accompanying certificate of letter from the Contractor shall state that the sample complies with Contract requirements, shall give the name and brand of the product, its place of origin, the name and address of the producer and all specifications or other detailed information which will assist the Neighborhood Services Division in passing upon the acceptability of the sample promptly. It shall also include the statement that all materials or equipment furnished for use in the project will comply with the samples and/or certified statements. C. Approval of any materials shall be general only and shall not constitute a waiver of the City of Delray Beach's right to demand full compliance with Contract requirements. After actual Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 13 Bid 2016-046 12/15/2015 10:30 AM p. 23 City of Delray Beach deliveries, the Neighborhood Services Division will have such check tests made as it deems necessary in each instance and may reject materials and equipment or accessories which for cause, even though such materials and articles have been given general approval. If materials, equipment or accessories which fail to meet check tests have been incorporated in the work, the Neighborhood Services Division will have the right to cause their removal and replacement by proper materials or to demand and secure such reparation by the Contractor as is equitable. d. Except as otherwise specifically stated in the Contract, the cost of sampling and testing will be divided as follows: (1) The Contractor shall furnish without extra cost, including packing and delivery charges, all samples required for testing purposes, except those samples taken on the project by the Neighborhood Services Division. (2) The Contractor shall assume all costs of retesting materials which fail to meet contract requirements. (3) The Contractor shall assume all costs of testing materials offered in substitution for those found deficient. (4) The City of Delray Beach will pay all other expenses. PERMITS AND CODES a. The Contractor shall give all notices required by and comply with all applicable laws, ordinances, and codes of the Local Government. All construction work and/or utility installations shall comply with all applicable ordinances and codes including all written waivers. Before installing any work, the Contractor shall examine the Drawings, Bid Proposal Work Write-up and Technical Specifications for compliance with applicable ordinances and codes and shall immediately report any discrepancies to the Neighborhood Services Division. Where the requirements of the Drawings, Bid Proposal Work Write -Up and Technical Specifications fail to comply with such applicable ordinances or codes, the Neighborhood Services Division will adjust the Contract by Change Order to conform to such ordinances or codes (unless waivers in writing covering the difference have been granted by the governing body or department) and make appropriate adjustment in the Contract Price or stipulated unit prices. Should the Contractor fail to observe the foregoing provisions and proceed with the construction and/or install any utility at variance with any applicable ordinance or code, including any written waivers (notwithstanding the fact that such installations is in compliance with the Drawings, Bid Proposal Work Write -Up and Technical Specifications), the Contractor shall remove such work without cost to the City of Delray Beach but a Change Order will be issued to cover only the excess cost the Contractor would have been entitled to receive, if the change had been made before the Contractor commenced work on the items involved. b. The Contractor shall at his/her expense, secure and pay to the appropriate department of the Local Government the fees or charges for all permits for street paving, sidewalks, sheds, removal of abandoned water taps, sealing of house connection drains, pavements costs, buildings, electrical, plumbing, water, gas and sever permits required by the local regulatory body of any of its agencies. C. The Contractor shall comply with applicable local laws and ordinances governing the disposal of surplus, excavation material, debris and rubbish on or off the Project Area and Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 14 Bid 2016-046 12/15/2015 10:30 AM p. 24 City of Delray Beach commit not trespassing on any public or private property in any operation due to or connected with the improvements embraced in this Contract. CARE OF WORK Bid 2016-046 a. The Contractor shall be responsible for all damages to person or property that occur as a result of this fault or negligence in connection with the prosecution of the work and shall be responsible for the proper care and protection of all materials delivered and work performed until completion and final acceptance, whether or not the same has been covered in whole or in part by payments made by the City of Delray Beach. b. In an emergency affecting the safety of life, limb or property, including adjoining property, the Contractor, without special instructions or authorization from the City of Delray Beach and/or Neighborhood Services Division, is authorized to act at his/her discretion to prevent such threatened loss or injury and he shall so act. He shall likewise act if instructed to do so by the City of Delray Beach. Any compensation claimed by the Contractor on account of such emergency work will be determined by the local Public Agency as provided in Section 109 thereof. c. The Contractor shall avoid damage as a result of his/her operations to existing sidewalks, streets, curbs, pavements, utilities (except those which are to be replaced or removed), adjoining property, etc., and he/she shall at his/her own expense completely repair any damage thereto caused by his/her operations. d. The Contractor shall store up, brace, underpin, secure, and protect as may be necessary, all foundations and other parts of existing structures adjacent to, adjoining, and in the vicinity of the site, which may be in any way affected by the excavations of other operations connected with the construction of the improvements embraced in this Contract. The Contractor shall be responsible for the giving of any and all required notices to any adjoining or adjacent property owner or other party before the commencement of any work. The Contractor shall indemnify and save harmless the City of Delray Beach from any damages on account of settlements or the loss of lateral support of adjoining property and from all loss or expense and all damages for which the City of Delray Beach may become liable in consequence of such injury or damage to adjoining and adjacent structures and their premises. ACCIDENT PREVENTION a. No laborer or mechanic employed in the performance of this Contract shall be required to work in surroundings or under working conditions which are unsanitary, hazardous, or dangerous to his/her health or safety as determined under construction safety and health standards promulgated by the Secretary of Labor. b. The Contractor shall exercise proper precaution at all times for the protection of persons and property and shall be responsible for all damages to persons or property, either on or off the site, which occur as a result of his prosecution of the work. The safety provisions of applicable laws and building and construction codes shall be observed and the Contractor shall take or cause to be taken such additional safety and health measures as the City of Delray Beach may determine to be reasonably necessary. Machinery, equipment and all hazards shall be guarded in accordance with the safety provisions of the "Manual of Accident Prevention in Construction" published by the Associated General Contractors of America, Inc. to the extent that such provisions are not in conflict with applicable laws. C. The Contractor shall maintain an accurate record of all cases of death, occupational disease, or injury requiring medical attention or causing loss of time from work, arising out of Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 15 12/15/2015 10:30 AM p. 25 City of Delray Beach and in the course of employment on work under the Contract. The Contractor shall promptly furnish the City of Delray Beach with reports concerning these matters. d. The Contractor shall indemnify and save harmless the City of Delray Beach from any claims for damages, resulting from property damage, personal injury and/or death suffered or alleged to have been suffered by any person as a result of any work conducted under this Contract. SANITARY FACILITIES The Contractor shall furnish, install, and maintain ample sanitary facilities for the workers. As the need arises, a sufficient number of enclosed temporary toilets shall be conveniently placed as required by the sanitary codes of the State and Local Government. Drinking water shall be provided from an approved source, so piped or transported as to keep it safe and fresh and served from single service containers or satisfactory types of sanitary drinking stands or fountains. All such facilities and services shall be furnished in strict accordance with existing and governing health regulations. USE OF PREMISES a. The Contractor shall confine his equipment, storage of materials, and construction operations to the Contract Limits as shown on the Drawings and as prescribed by ordinances or permits, or as may be desired by the Neighborhood Services Division and shall not unreasonably encumber the site or public rights-of-way with his materials and construction equipment. b. The Contractor shall comply with all reasonable instructions of the City of Delray Beach and all existing state and local regulations regarding signs, advertising, traffic, fires, explosives, danger signals, and barricades. REMOVAL OF DEBRIS, CLEANING, ETC. The Contractor shall, periodically or as directed during the progress of the work, remove and legally dispose of all surplus excavated material and debris, and keep the Project Area and public rights-of-way reasonably clear. Upon completion of the work, he shall remove all temporary construction facilities debris and unused materials provided for the work, and put the whole site of the work and public rights-of-way in a neat and clean condition. Trash burning on the site of the work is prohibited. INSPECTION a. All materials and workmanship shall be subject to inspection examination, or test by the City of Delray Beach at any and all times during manufacture or construction and at any and all placed where such manufacture or construction is carried on. The City of Delray Beach shall have the right to reject defective material and workmanship or require its correction. Unacceptable workmanship shall be satisfactorily corrected. Rejected material shall be promptly segregated and removed from the Project Area and replaced with material or specified quality without charge therefore. If the Contractor fails to proceed at once with the correction of rejected workmanship or defective material, the City of Delray Beach may, by Contract or otherwise, have the defects remedied or rejected materials removed from the Project Area and charge the cost of the same against any monies which may be due the Contractor, without Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 16 Bid 2016-046 12/15/2015 10:30 AM p. 26 City of Delray Beach Bid 2016-046 prejudice to any other rights or remedies of the Neighborhood Services Division. b. The Contractor shall furnish promptly all materials reasonably necessary for any tests which may be required. (See Section 117 hereof.) All tests by the City of Delray Beach will be performed in such a manner as not to delay the work unnecessarily and will be made in accordance with the provisions of the Technical Specifications. c. The Contractor shall notify the Neighborhood Services Division sufficiently in advance of backfilling or concealing any facilities to permit proper inspection. If any facilities are concealed without approval or consent of the Neighborhood Services Division, the Contractor shall uncover for inspection and recover such facilities all at his own expense, when so requested by the City of Delray Beach. d. Should it be considered necessary or advisable by the Neighborhood Services Division at any time before final acceptance of the entire work to make an examination of work already completed by uncovering same, the Contractor shall on request promptly furnish all necessary facilities, labor, and material. If such work is found to be defective in any important or essential respect, due to fault of the Contractor or his subcontractors, the Contractor shall defray all the expenses of such examination and of satisfactory reconstruction. If however, such work is found to meet the requirements of the Contract, the actual cost of labor and material necessarily involved in the examination and replacement, plus 15 percent of such costs to cover superintendence, general expenses and profit shall be allowed the Contractor and he shall, in addition, if completion of the work of the entire Contract has been delayed thereby be granted a suitable extension of time on account of the additional work involved. e. Inspection of materials and appurtenances to be incorporated in the improvements embraced in this Contract may be made at the place of production, manufacture or shipment, whenever the quantity justifies it, and such inspection and acceptance, unless otherwise stated in the Technical Specifications, shall be final, except as regards (1) latent defects, (2) departures from specific requirements of the Contract, (3) damage or loss in transit, or (4) fraud or such gross mistakes as amount to fraud. Subject to the requirements contained in the preceding sentence, the inspection of materials as a whole or part will be made at the Project Site. f. Neither inspection, testing, approval nor by the City of Delray Beach or its agents shall responsibility for materials furnished or work Contract. REVIEW BY THE CITY OF DELRAY BEACH acceptance of the work in whole or in part, relieve the Contractor or his/her sureties of full performed not in strict accordance with the The City of Delray Beach, its authorized representatives and agents and the Representative for the Secretary, shall, at all time, have access to and be permitted to observe and review all work, materials, equipment, payrolls, personnel records, employment conditions, material invoices, and other relevant data and records pertaining to this Contract, provided, however, that all instructions and approval with respect to the work will be given to the Contractor by the City of Delray Beach through its authorized representatives and agents. DEDUCTION FOR UNCORRECTED WORK If the Neighborhood Services Division deems it not expedient to require the Contractor to Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 17 12/15/2015 10:30 AM p. 27 City of Delray Beach correct work not done in accordance with the Contract Documents, an equitable deduction from the Contract Price will be made by agreement between the Contractor and the City of Delray Beach and subject to settlement, in case of dispute, as herein provided. INSURANCE Bid 2016-046 The Contractor shall not commence work under this Contract until he/she has obtained all the insurance required under this paragraph and such insurance has been approved by the City of Delray Beach, nor shall the Contractor allow any subcontractor to commence work on his/her subcontract until the insurance required of the subcontractor has been so obtained and approved. a. Compensation Insurance: The Contractor shall procure and shall maintain during the life of this Contract Workmen's Compensation Insurance as required by applicable State or territorial law for all his employees to be engaged in work at the site of the project under this Contract and, in case of any such work sublet, the Contractor shall require the subcontractor similarly to provide Workmen's Compensation Insurance for all of the latter's employees to be engaged in such work unless such employees are covered by the protection afforded by the Contractor's Workmen's Compensation Insurance. In case any class of employees engaged in hazardous work on the project under this Contract is not protected under the Workmen's Compensation Statute, the Contractor shall provide and shall cause each subcontractor to provide adequate employer's liability insurance for the protection of such of his employees as are not otherwise protected. b. Contractor's Public Liability and Property Damage Insurance and Vehicle Liability Insurance: The Contractor shall procure and shall maintain during the life of the Contract, Contractor's Public Liability Insurance, Contractor's Property Damage Insurance and Vehicle Liability Insurance in the amounts specified in the Special Conditions. c. Subcontractor's Public Liability and Property Damage Insurance and Vehicle Liability Insurance: The Contractor shall either (1) require each of his subcontractors to procure and to maintain during the life of his/her subcontract, Subcontractor's Public Liability and Property Damage Insurance and Vehicle Liability Insurance of the type and in the amounts specified in the Special Conditions specified in subparagraph (b) thereof. d. Scope of Insurance and Special Hazards: The Insurance required under subparagraphs (b) and (c) hereof shall provide adequate protection for the Contractor and his subcontractors, respectively against damage claims which may arise from operations under this Contract, whether such operations be by the insured or by anyone directly or indirectly employed by him/her and, also against any of the special hazards which may be encountered in the performance of this Contract as enumerated in the Special Conditions. e. Builder's Risk Insurance (Fire and Extended Coverage): Until the project is completed and accepted by the City of Delray Beach, the Contractor (at the Local Public Agency's option as indicated in the Special Conditions) is required to maintain Builder's Risk Insurance (fire and extended coverage) on a 100 percent completed value basis on the insurable portion of the project for the benefit of the City of Delray Beach and its agents, the Contractor, subcontractors as their interests may appear. The Contractor shall not include any costs for Builder's Risk Insurance (fire and extended coverage) premiums during construction unless the Contractor is required to provide such insurance; however, this provision shall not release the Contractor from his/her obligation to complete, according to plans and specifications, the project covered by the Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 18 12/15/2015 10:30 AM p. 28 City of Delray Beach Contract, and the Contractor and his/her Surety shall be obligated to full performance of the Contractor's undertaking. f. Proof of Carriage of Insurance: The Contractor shall furnish the City of Delray Beach with certificates showing the type, amount, class of operations covered, effective dates and date of expiration of policies. Such certificates shall also contain substantially the following statement: "The insurance covered by this certificate will not be cancelled or materially altered, except after ten (10) days written notice has been received by the City of Delray Beach." PATENTS The Contractor shall hold and save the City of Delray Beach, its agents, its officers, and employees harmless from liability of any nature or kind, including costs and expenses, for, or on account of, any patented or unpatented invention, process, article, or appliance manufactured in the performance of the Contract, including its use by the City of Delray Beach, unless otherwise specifically stipulated in the Technical Specifications. WARRANTY OF TITLE Bid 2016-046 No material, supplies, or equipment to be installed or furnished under this Contract shall be purchased subject to any chattel mortgage or under a conditional sale, lease -purchase or in any part thereof is retained by the seller or supplier. The Contractor shall warrant good title to all materials, supplies and equipment installed or incorporated in the work and upon completion of all work, shall deliver the same together with all improvements and appurtenances constructed or placed thereon by him/her to the City of Delray Beach free from any claims, liens, or charges. Neither the Contractor nor any person, firm or corporation furnishing any material or labor for any work covered by this Contract shall have any right to a lien upon any improvement of appurtenance thereon. Nothing contained in this paragraph, however, shall defeat or impair the right of persons furnishing materials or labor to recover under any bond given by the Contractor for their protection of any rights under any law permitting such persons to look to funds due the Contractor in the hands of the City of Delray Beach,. The provisions of this paragraph shall be inserted in all subcontracts and materials contracts and notice of its provisions shall be given to all persons furnishing materials for the work when no formal Contract is entered into for such materials. GENERAL GUARANTY Neither the final certificate of payment nor any provision in the Contract nor partial or entire use of the improvements embraced in this Contract by the City of Delray Beach of the public shall constitute an acceptance or relieve the Contractor of liability in respect to any express warranties or responsibility for faulty materials or workmanship. The Contractor shall promptly remedy any defects in the work and pay for any damage to other work resulting there from which shall appear within a period of twelve (12) months from the date of the final acceptance of the work. The City of Delray Beach will give notice of defective materials and work with reasonable promptness. COMPLIANCE WITH AIR AND WATER ACTS In compliance with the Clean Air Act, as amended, 42 U.S.C. 1857 et. seq., The Federal Water Pollution Control Act, as amended 33 U.S.C. 1251 et. seq., and the regulations of the Environmental Protection Agency with respect thereto, at 40 CFR Part, as amended from time Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 19 12/15/2015 10:30 AM p. 29 City of Delray Beach to time, the Contractor agrees that: (1) No facility to be utilized in the performance of this Contract or any subcontract shall not be a facility listed on the EPA List of Violating Facilities pursuant to 40 CFR 15.20. (2) He will comply with all requirements of Section 114 of the Clean Air Act, as amended, (42 USC 1857c-8) and Section 308 of the Federal Water Pollution Control Act, as amended, (33 USC 1251) relating to inspection, monitoring, entry, reports, and information, as well as all other requirements specified in said Section 114 and Section 308, and all regulations and guidelines issued thereunder. (3) He will promptly notify the Owner of any notification received from the Director, Office of Federal Activities, EPA, indicating that a facility utilized or to be utilized for the Contract is under consideration to be listed on the EPA List of Violating Facilities. (4) He will include or cause to be included the provisions of paragraph (1) through (4) of this section in every nonexempt subcontract and that he will take such action as the Government may direct as a means of enforcing such provisions. EQUAL EMPLOYMENT OPPORTUNITY (1) If the Contract amount is $10,000 or less, the following shall apply: During the Performance of..... Bid 2016-046 a. The Contractor will not discriminate against any employee or the applicant for employment because of race, color, religion, sex or national origin. The Contractor will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; lay-off or termination; rates of pay or other forms of compensation; and selection for training; including apprenticeship. The Contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the Owner setting for the provision of this nondiscrimination clause. b. The Contractor will, in all solicitations or advertisements for employees placed by or on behalf of the Contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. C. The Contractor will cause the foregoing provisions to be inserted in all subcontracts, for any work covered by this Contract so that such provisions will be binding upon each subcontractor provided that the foregoing provisions shall not apply to Contracts or subcontracts for standard commercial supplies or raw materials. (2) If the Contract amount exceeds $10,000, the following conditions shall apply: During the performance of this Contract, the Contractor agrees as follows: a. The Contractor will not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Contractor will take affirmative action to ensure that applicants are employed, and that employees are treated during Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 20 12/15/2015 10:30 AM p. 30 City of Delray Beach Bid 2016-046 employment without regard to their race, color, religion, sex, or national origin. Such action will include, but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; lay-off or termination; rates of pay or other forms of compensation; and selection for training; including apprenticeship. The Contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this non-discrimination clause. b. The Contractor will, in all solicitations or advertisements for employees placed by or on behalf of the Contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. C. The Contractor will send to each labor union or representative of workers with which he had a collective bargaining agreement or other Contract or understanding, a notice to be provided by the Contract Compliance Officer advising the said labor union or workers' representatives of the Contractor's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. d. The Contractor will comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. e. The Contractor will furnish all information and reports required by Executive Order 11246 of September 24, 1865, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the Department and Secretary of Labor for purposes or investigation to ascertain compliance with such rules, regulations, and orders. f. In the event of the Contractor's noncompliance with the nondiscrimination clauses of this Contract or with any of the said rules, regulations, or orders, this Contractor may be declared ineligible for further Government Contracts or Federally assisted construction Contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 1965, or by rule, regulation, or order of the Secretary of Labor, or as otherwise provided by law. g. The Contractor will include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by the rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontractor or vendor. the Contractor will take such action with respect to any subcontract or purchase order as the Department may direct as a means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event a Contractor becomes involved in, or is threatened with, litigation with a subcontractor or vendor as a result of such direction by the Department, the Contractor may request the United States to enter into such litigation to Protect the interests of the United States. (3) Non -Segregated Facilities a. The Contractor certifies that he/she does not maintain or provide for his/her employees any segregated facilities at any of his/her establishments, and that he/she does not permit his/her employees any segregated facilities at any of his/her establishments, and that he/she does not permit his/her employees to perform their services at any location, under his/her control, where segregated facilities are maintained. The Contractor covenants that he/she will Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 21 12/15/2015 10:30 AM p. 31 City of Delray Beach not maintain or provide for his/her employees any segregated facilities at any of his/her establishments, and that he/she will not permit his/her employees to perform their services at any location, under his/her control, where segregated facilities are maintained. As used in this paragraph, the term "segregated facilities" means any waiting rooms, work areas, restrooms and washrooms, restaurants and other eating places, time clocks, locker rooms and other storage or dressing areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees which are segregated by explicit directive or are in fact segregated on the basis of race, creed, color, or national origin because of habit, local custom, or otherwise. The Contractor agrees that prior to award of subcontracts exceeding $10,000 which are not exempt from the provisions of the Equal Opportunity Clause, and that he will retain such certifications in his files. INTEREST OF CERTAIN FEDERAL AND OTHER OFFICIALS a. No Members of or delegate to the Congress of the United States and no Resident Commissioner shall be admitted to any share or part of this Contract or to any benefit to arise from same: Provided, that the foregoing provision of this Section shall not be construed to extend to this Contract if made with a corporation for its general benefit. Bid 2016-046 b. No member, officer, or employee of the Grantee, or its designees or agents, no member of the governing body of the locality in which the Project is located, and no other public official of such locality or localities who exercises any functions or responsibilities in connection with the Project during his/her tenure or for one year thereafter shall have any interest, direct or indirect, in any Contract or Subcontract, or the proceeds thereof, for work to be performed under this Contract. The Contractor will include the provisions of paragraphs (a) and (b) in every Subcontract so that such provisions will be binding upon each Subcontract. SECTION 3 CLAUSE a. The work to be performed under this Contract is on a Project assisted under a program providing direct Federal financial assistance from the Department of Housing and Urban Development Act of 1968, as amended, 12 U.S.C. 1701u, Section 3 requires that to be the greatest extent feasible opportunities for training and employment be given lower income residents of the Project area and Contracts for work in connection with the Project be awarded to business concerns which are located in, or owned in substantial part by persons residing in the area of the project. b. The parties to this Contract will comply with the provisions of said Section 3 and the regulations issued pursuant thereto by the Secretary of Housing and Urban Development set forth is 24 CFR Part 135, and all applicable rules and orders of the Department issued thereunder prior to the execution of this Contract. The parties to this Contract certify and agree that they are under no contractual or other disability which would prevent them from complying with these requirements. C. The Contractor will send to each labor organization or representative of workers with which he/she has a collective bargaining agreement or other Contract or understanding, if any, a notice advising the said labor organization of workers' representative of his/her commitments under this Section 3 Clause and shall post copies of the notice in conspicuous places available Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 22 12/15/2015 10:30 AM p. 32 City of Delray Beach to employees and applicants for employment or training. SECTION 2: SPECIAL CONDITIONS Bid 2016-046 INSPECTION OF SITE Each bidder should visit the site of the proposed work prior to the mandatory pre-bid conference and fully acquaint himself with the existing conditions there relating to construction and labor and should fully inform himself as to the facilities involved, the difficulties and restrictions attending the performance of the Contract. The Bidder should thoroughly examine and familiarize himself with the Drawings, Technical Specifications and all other Contract Documents. The Contractor by the execution of the Contract shall in no way be relieved of any obligations under it due to his failure to received or examine any form or legal instrument or to visit the site and acquaint himself with the conditions there existing and the City of Delray Beach will be justified in rejecting any claim based on facts regarding which he should have been on notice as a result thereof. 2. ALTERNATIVE BIDS No alternative bids will be considered unless specifically requested by the Neighborhood Services Division. 3. BID GUARANTY a. The Bid must be accompanied by a Bid guaranty which shall not be less than 5 percent (5%) of the amount of the Bids. At the option of the Bidder, the guaranty may be a certified check, bank draft, negotiable U.S. Government Bond (at par value), or a bid bond in the form attached. The Bid Bond shall be secured by a guaranty or a surety company listed in the latest issue of U.S. Treasury Circular 570. The amount of such Bid Bond shall be within the maximum amount specified for such company in said Circular 570. No Bid will be considered unless it is accompanied by the required guaranty. Certified check or bank draft must be made payable to the order of the City of Delray Beach. Cash deposits will not be accepted. The Bid guaranty shall insure the execution of the Agreement and the furnishing of the surety bond or bonds by the successful Bidder, all as required by the Contract Documents. b. Revised Bids submitted before the opening of Bids, whether forwarded by mail or fax, if representing an increase in excess of two percent (2%) of the original Bid, must have the Bid guaranty adjusted accordingly; otherwise the Bid will not be considered. C. Certified check or bank drafts of the amount thereof, Bid Bonds, and negotiable U.S. Government Bonds of unsuccessful Bidders will be returned as soon as practical after the opening of the Bids. 4. COLLUSIVE AGREEMENTS Each Contractor accepting a contract through the City of Delray Beach for any portion of the work contemplated by the documents on which bidding is based shall execute an affidavit substantially in the form herein provided, to the effect that he/she has not entered into a collusive agreement with any other person, firm or corporation in regard to any Bid submitted. 5. NON -SEGREGATED FACILITIES AGREEMENT Each Contractor accepting a contract through the City of Delray Beach shall execute an affidavit in the form herein providing to the effect that he/she will not maintain or provide for segregated facilities. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 23 Bid 2016-046 12/15/2015 10:30 AM p. 33 City of Delray Beach 6. STATEMENT OF BIDDER'S QUALIFICATIONS Each Bidder shall, upon request of the Neighborhood Services Division, furnish for that purpose (a copy of which is included in the Contract Documents) a statement of the Bidders qualifications, his experience record in constructing the type of improvements embraced in the contract, his organization and equipment available for the work contemplated and, when specifically requested by the Neighborhood Services Division, a detailed financial statement. The Neighborhood Services Division shall have the right to take such steps as it deems necessary to determine the ability of the Bidder to perform his obligations under the Contract and the Bidder shall furnish all such information and data for this purpose as it may request. The right is reserved to reject any Bid where an investigation of the available evidence or information does not satisfy the City of Delray Beach that the Bidder is qualified to carry out properly the terms of the Contract. 7. PROJECT SITE The Project Area or Areas consists of the following: ----See Write up ---- 8. TIME FOR COMPLETION a. The work which the Contractor is required to perform under this Contract shall be commenced at the time stipulated by the City of Delray Beach in the "Notice to Proceed" to the Contractor and shall be fully completed within (60) consecutive calendar days thereafter unless otherwise stated in the bid instructions. 9. COMPENSATION, BASIS FOR PAYMENT, AND LIQUIDATED DAMAGES Payments shall be made on a job completion basis after approved final inspection of the work and loan closing except as follows: a. Partial payments of up to 75% of the contract amount with a 10% retention of each draw at the listed percentage of work completion of the contract to include only that part of the work completed in accordance with the plans and specifications, may be authorized at the discretion of the Neighborhood Services Office, where the contract amount for an individual project exceeds $7,000. b. All materials and labor used in basing percentage of work completed must be in place and no payment shall be made for stored material. It is agreed that time is of the essence under this Contract, and in the event that the Contractor shall fail in the full performance of the entire work within the specified time limit, said Contractor shall be liable under the Contract for liquidated damages, a sum of Fifty Dollars ($50.00) per each consecutive day the Contract remains incomplete beyond the said time limit. The Contractor shall be responsible for all motel and furniture storage bills that are incurred by the Owner during relocation when the time limit is exceeded for completion. In the event of such default by the Contractor, the City of Delray Beach's Neighborhood Services Division shall exercise the right to hold back this sum from compensation otherwise paid to the Contractor, for the expressed and sole purpose of authorizing the Neighborhood Services Block Grant Account in order to help defray the necessary increased costs expensed under the Program as a result of inexcusable delays caused by the Contractor. Excusable delays are outlined in General Conditions. 10. SPECIAL HAZARDS The Contractor's and his/her subcontractor's Public Liability and Property Damage Insurance shall provide adequate protection against the following special hazards: NONE Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 24 Bid 2016-046 12/15/2015 10:30 AM p. 34 City of Delray Beach 11. CONTRACTOR'S AND SUBCONTRACTOR'S PUBLIC LIABILITY, VEHICLE LIABILITY AND PROPERTY DAMAGE INSURANCE As required under Section 127 of the General Conditions, the Contractor's Public Liability Insurance and Vehicle Liability Insurance shall be in an amount not less than $100,000 for injuries, including accidental death, to any one person, and subject to same limit for each person, in an amount not less than $300,000 on account of one accident, and Contractor's Property Damage Insurance in an amount not less than $50,000. The Contractor shall either (1) require each of his/her subcontractors to procure and to maintain during the life of his/her subcontract, Subcontractor's Public Liability and Property Damage Insurance of the type and in the same amounts as specified in the preceding paragraph, or (2) insure the activities of his/her subcontractors in his/her own policy. 12. BUILDER'S RISK INSURANCE As provided in the General Conditions, Section 127 (e), the Contractor will maintain Builder's Risk Insurance (fire and extended coverage) on a 100 percent completed value basis on the insurable portions of the project for the benefit of the City of Delray Beach, the Contractor, and all subcontractors, as their interest may appear. 13. RESPONSIBILITIES OF CONTRACTOR Except as otherwise specifically stated in the Contract Documents and Technical Specifications, the Contractor shall provide and pay for all materials, labor, tools, equipment, water, light, heat, power, transportation, superintendence, temporary construction of every nature charges, levies, fee or other expenses and all other services and facilities of every nature whatsoever necessary for the performance of the Contract and to deliver all Improvements embraced in this Contract complete in every respect within the specified time. 14. COMMUNICATIONS a. All notices, demands, requests, instructions, approvals, proposals and claims must be in writing. b. Any notice to or demand upon the Contractor shall be sufficiently given if delivered at the Office of the Contractor stated on the signature page of the Agreement (or at such other office as the Contractor may from time to time designate in writing to the City of Delray Beach), or if deposited in the United States mail in a sealed, postage -paid envelope, or delivered by fax, in each case address to such office. C. All papers required to be delivered to the Neighborhood Services Division shall, unless otherwise specified in writing to the Contractor, be delivered to the Neighborhood Services Division, City of Delray Beach, 100 Northwest 1st Avenue, Delray Beach, Florida 33444, and any notice to demand upon the Neighborhood Services sufficiently given if so delivered, or if deposited in the United States mail in a sealed, postage -prepaid envelope, or by fax to said Agency at such address, or to such other representatives of the City of Delray Beach may subsequently specified in writing to the Contractor for such purpose. d. Any such notice shall be deemed to have been given as the time of actual delivery of (in the case of mailing when the same should have been received in due course of post, or by fax, at the time of actual receipt, as the case may be.) This section does not apply to decision given pursuant to Section 112 (b) of this Contract. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 25 Bid 2016-046 12/15/2015 10:30 AM p. 35 City of Delray Beach 15. JOB OFFICES a. The Contractor and subcontractors may maintain adequate facilities on the project area for a job office and storage facility as it is necessary for the proper conduct of the work, but only with prior approval from the City of Delray Beach. b. Upon completion of the Improvements, or as directed by the City of Delray Beach, the Contractor shall remove all such temporary structures and facilities from the site, same to become his/her property, and leave the site of the work in the condition required by the Contract. 16. PARTIAL USE OF SITE IMPROVEMENTS The City of Delray Beach, at its election may give notice to the Contractor and place in use these sections of the Improvements which have been completed, inspected and can be accepted as complying with the Technical Specifications and if in its opinion, each such section is reasonably safe, fit and convenient, for the use and accommodation for which it was intended, provided: a. The use of such sections of the Improvements shall in no way impede the completion of the remainder of the work by the Contractor. b. The Contractor shall not be responsible for any damaged or maintenance costs due directly to the use of such sections. C. The use of such sections shall in no way relieve the Contractor of his/her liability due to having used defective materials or to poor workmanship. d. The period of guarantee stipulated in Section 130 hereof shall not begin to run until the date of the final acceptance of all work which the Contractor is required to construct under this Contract. 17. CONTRACT DOCUMENTS AND DRAWINGS The City of Delray Beach will furnish the Contractor without charge as many copies of the Contract Documents, including Technical Specifications and Drawings, as deemed necessary to carry out the provisions of the Contract. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 26 Bid 2016-046 12/15/2015 10:30 AM p. 36 City of Delray Beach SECTION 3: SCOPE OF WORK Bid 2016-046 A. PURPOSE: Housing Rehabilitation Program B. METHOD OF ORDERING: A Purchase Order will be issued for this request. Invoice(s) for service shall refer to the appropriate purchase order number. Invoices must show the purchase order number and shall be submitted to the Neighborhood Services Division, 100 NW 1st Avenue, Delray Beach, FL 33444. Bid 2016-046 C. INFORMATION: Any technical questions in regard to the submission of your bids and/or "Specifications" should be addressed in email to: purchasing(a)mydelraybeach.com. D. TECHNICAL SPECIFICATIONS:: Attachment A E. BID FORMAT: Chapter 1 Bid Cover Page (Scope of Work) Chapter 2 Bid Submittal Signature Page Chapter 3 Attachment A Chapter 4 Forms 2-12 Chapter 5 Form 13 Acknowledgement of Addenda Chapter 6 Write Up Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 27 12/15/2015 10:30 AM p. 37 City of Delray Beach SECTION 4: FORMS FOR BID Bid 2016-046 Each Proposer must complete and submit the forms included in this Section 4 of the Bid. A Proposer may be disqualified if its forms are not completed fully and in compliance with the instructions contained herein. Form 1. Proposer's Submittal Form 2. Bid Policy Statement Form 3 Noncollusion Affidavit of Prime Bidder Form 4 Certification Of Non -Segregated Facilities Form 5 Public Entity Crimes Form 6. Drug -Free Workplace Form 7. Conflict of Interest Form 8 Section 3 Clause 1907 u e�_,Tl ii '�E=3: RZ-11 = Form 10. Certification of Eligibility of General Contactor Form 11 Best Management Practices for the Construction Industry Form 12 Generic Regulated Substances List Form 13 Acknowledgement of Addenda Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 28 12/15/2015 10:30 AM p. 38 City of Delray Beach Form 1 BID SUBMITTAL SIGNATURE PAGE By signing this Bid, the Proposer certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address): Telephone Number(s): Fax Number(s): Email Address: Federal Employer Identification Number: Firm Name Signature Name and Title(Print or Type) Date By signing this document, the Proposer agrees to all terms and conditions of this Solicitation. THE EXECUTION OF THIS FORM CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE BIDDER NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY B I D THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS BID. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 29 Bid 2016-046 12/15/2015 10:30 AM p. 39 City of Delray Beach Form 2 BID POLICY STATEMENT 1. Bidders must be qualified, prior to the awarding of Bid. 2. Upon acceptance to the program, should a new contractor be low bidder, that new contractor is subject to being awarded only one pilot job. This pilot job will end upon final payment of project. After which the contractor shall be awarded no more than three jobs at one given time, as determined by Neighborhood Services staff. 3. No contractor shall be awarded or have under construction more than three (3) jobs at any one time. Should a contractor be low bidder on more than three (3) bids, he/she will be given the choice of which three (3) jobs he/she wants and the remainder will be awarded to the next low bidder. 4. All bids received shall fall within a 10% range of our in-house bid. Neighborhood Services Division reserves the right to award any bid not within the 10% range to the next lowest bidder within the 10% range, after consultation with the low bidder. 4. Should there be any large difference between any line item on the In-house Estimate and the contractor's bid estimate, the contractor and Neighborhood Services Representative shall meet and make necessary adjustments to insure equitable payments. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 30 Bid 2016-046 12/15/2015 10:30 AM p. 40 State of Florida City of Delray Beach Form 3 NONCOLLUSION AFFIDAVIT OF PRIME BIDDER County of Palm Beach} ss. being first duly sworn, deposes and says that: He is of submitted the attached Bid: the Bidder that has Bid 2016-046 2. He is fully informed respecting the preparation and contents of the attached Bid and of all pertinent circumstances respecting such Bid; 3. Such Bid is genuine and is not a collusive or sham Bid; 4. Neither the said Bidder nor any of its officers, partners, owners, agents, representatives, employees or parties in interest, including this affiant, has in any way colluded, conspired, connived or agreed, directly or indirectly with any other Bidder, firm or person to submit a collusive or sham Bid in connection with the Contract for which the attached Bid has been submitted or to refrain from bidding in connection with such Contract, or has in any manner, directly or indirectly, sought by agreement or collusion or communication or conference with any other Bidder, firm or person to fix the price or prices in the attached Bid or of any other Bidder, or to fix any overhead, profit or cost element of the Bid price or the Bid price of any other Bidder, or to secure through any collusion, conspiracy, connivance or unlawful agreement any advantage against the City of Delray Beach or any person interested in the proposed Contract; and 5. The price or prices quoted in the attached Bid are fair and proper and are not tainted by any collusion, conspiracy, connivance or unlawful agreement on the part of the Bidder or any of its agents, representatives, owners, employees, or parties in interest, including this affiant. (Signed) (Title) STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this _ day of 20_, by Notary Public Personally Known OR Produced Identification Type of Identification Produced: Seal Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 31 12/15/2015 10:30 AM p. 41 City of Delray Beach Form 4 CERTIFICATION OF NON -SEGREGATED FACILITIES The Bidder certifies that he does not maintain or provide for his employees any segregated facilities at any of his establishments, and that he does not permit his employees to perform their services at any location, under his control where segregated facilities are maintained. The bidder certifies further that he will not maintain or provide for his employees any segregated facilities at any of his establishments, and that he will not permit his employees to perform their services at any location under his control where segregated facilities are maintained. The bidder agrees that a breach of this certification will be a violation of the Equal Opportunity clause in any contract resulting from acceptance of this bid. As used in the certification, the term "segregated facilities" means any waiting rooms, work areas, restrooms and washrooms, restaurants and other eating areas parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees which are segregated on the basis of race, color, religion, or national origin, because of habit, local custom, or otherwise. The bidder agrees that (excepts where he has obtained identical certification from proposed sub -contractors for specific time periods) he will obtain identical certifications from proposed sub -contractors prior to the award of sub -contracts exceeding $10,000 which are not exempt from the provisions of the Equal Opportunity clause, and that he will retain such certifications in his files. NOTE: The penalty for making false statements in offers is prescribed in 18 U.S.C. 1001. DATE: 120 Official Address: (zip code) (Title) Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 32 Bid 2016-046 12/15/2015 10:30 AM p. 42 City of Delray Beach Bid 2016-046 Form 5 PUBLIC ENTITY CRIMES NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub -Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Signature Firm Name STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this _ day of 20_, by Notary Public Personally Known OR Produced Identification Type of Identification Produced: SEAL Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 33 12/15/2015 10:30 AM p. 43 City of Delray Beach Form 6 DRUG-FREE WORKPLACE If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: Bid 2016-046 IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug-free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title(Print or Type) Date Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 34 12/15/2015 10:30 AM p. 44 City of Delray Beach Form 7 CONFLICT OF INTEREST DISCLOSURE FORM The award of this contract is subject to the provisions of Chapter 112, Florida Statutes. All Proposers must disclose within their proposal: the name of any officer, director, or agent who is also an employee of the City of Delray Beach. Furthermore, all Proposers must disclose the name of any City employee who owns, directly or indirectly, an interest in the Proposer's firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential conflicts of interest for key personnel involved in the award of this contract. The term "conflict of interest" refers to situations in which financial or other personal considerations may adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in exercising any City duty or responsibility in administration, management, instruction, research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary: Bid 2016-046 To the best of our knowledge, the undersigned firm has no potential conflict of interest due to any other Cities, Counties, contracts, or property interest for this proposal. The undersigned firm, by attachment to this form, submits information which may be a potential conflict of interest due to other Cities, Counties, contracts, or property interest for this proposal. Acknowledged by: Firm Name Signature Name and Title(Print or Type) Date Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 35 12/15/2015 10:30 AM p. 45 City of Delray Beach Form 8 SECTION 3 CLAUSE A. The work to be performed under this contract is subject to the requirements of Section 3 of the Housing and Urban Development Act of 1968, as amended, 12 U.S.C. 170 lu (Section 3). The purpose of Section 3 is to ensure that employment and other economic opportunities generated by HUD assistance or HUD -assisted projects covered by Section 3, shall to the greatest extent feasible, be directed to low -and very low-income persons, particularly persons who are recipients of HUD assistance for housing. B. The parties to this contract agree to comply with HUD's requirements in 24 CFR Part 135, which implement Section 3. As evidenced by their execution of this contract, the parties to this contract certify that they are under no contractual or other impediment that would prevent them from complying with the Part 135 regulations. C. The contractor agrees to send to each labor organization or representative of workers with which the contractor has a collective bargaining agreement or other understanding, if any, a notice advising the labor organization or workers representative of the contractor's commitment under this Section 3 clause, and will post copies of the notice in conspicuous places at the work site where both employees and applicants for training and employment positions can see the notice. The notice shall describe the Section 3 preference, shall set forth minimum number and job titles subject to hire, availability of apprenticeship and training positions, the qualifications for each; and the name and location of the person(s) taking applications for each of the positions; and the anticipated date the work shall begin. D. The contractor agrees to include this Section 3 clause in every subcontract subject to compliance with regulations in 24 CFR Part 135, and agrees to take appropriate action, as provided in an applicable provision of the subcontract or in this Section 3 clause, upon a finding that the subcontractor is in violation of the regulations in 24 CFR Part 135. The contractor will not subcontract with any subcontractor where the contractor has notice or knowledge that the subcontractor has been found in violation of the regulations in 24 CFR Part 135. E. The contractor will certify that any vacant employment positions, including training positions, that are filled (1) after the contractor is selected but before the contract is executed, and (2) with persons other than those to whom the regulations of 24 CFR Part 135 require employment opportunities to be directed, were not filled to circumvent the contractor's obligations under 24 CFR Part 135. F. Noncompliance with HUD's regulations in 24 CFR Part 135 may result in sanctions, termination of this contract for default, and debarment or suspension from future HUD assisted contracts. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 36 Bid 2016-046 12/15/2015 10:30 AM p. 46 City of Delray Beach Form 9 ANTI -KICKBACK AFFIDAVIT State of Florida } SS: County of Palm Beach } I, the undersigned, herby duly sworn, depose and say that no portion of the sum herein bid will be paid to any employees of the City of Delray Beach, its elected officials, and the Community Improvement Department or its design consultants, as kickback, reward or gift, directly or indirectly by me or any member of my firm or by an officer of the corporation. Signature Title STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this _ day of 20_, by Notary Public Personally Known OR Produced Identification Type of Identification Produced: Seal Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 37 Bid 2016-046 12/15/2015 10:30 AM p. 47 City of Delray Beach Bid 2016-046 Form 10 CERTIFICATION OF ELIGIBILITY OF GENERAL CONTRACTOR BEFORE ME, the undersigned authority, personally appeared , who, after being by me first duly sworn, deposes and says of his/her personal knowledge that (1) He/she is the of , hereinafter referred to as the "General Contractor'; who submitted a proposal to perform work for the following project: Project Name: (2) He/she is fully informed that the Proposal submitted for work to be performed under the above mentioned contract, is being funded, in whole or in part, by a Federally -assisted or insured contract; and (3) The General Contractor nor any of its officers, partners, owners or parties of interest is not named on the current General Services Administration List of Parties Excluded from Federal Procurement or Non -procurement Programs prior to award of the contract; and (4) The General Contractor acknowledges that should the contractor be subsequently found ineligible after award of the contract, its Construction Contract shall be terminated and the matter referred to the Department of Labor, the Department of Housing and Urban Development, or the General Services Administration for its action; and (5) The General Contractor acknowledges the responsibility of informing all of its subcontractors that this contract is being funded, in whole or in part, by a Federally - assisted or insured contract; and (6) The General Contractor acknowledged the responsibility that all of its subcontractors are to sign a "Certification of Eligibility of Subcontractors: as a part of its contract with such subcontractors, and that the "General Contractor" will retain such certifications in its files. Furthermore, should the subcontractor be subsequently found ineligible after award of the Construction Contract, its contract with the "General Contractor' shall be terminated and the matter referred to the Department of Labor, the Department of Housing and Urban Development, or the General Services Administration, for its action. Signature STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this 20_, by Notary Public Personally Known OR Produced Identification Type of Identification Produced: day of Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 38 12/15/2015 10:30 AM p. 48 City of Delray Beach Form 11 CERTIFICATION OF ELIGIBILITY OF SUB -CONTRACTORS (for use by Subcontractors) Certification Regarding Debarment Suspension, Ineligibility and Voluntary Exclusion -Lower -Tier Covered Transactions pursuant to 24 CFR, Code of Federal Regulations, Part 24.510(b) and HUD Handbook 1300.13 REV.1: (1) By signing and submitting this proposal, the prospective lower -tier participant, certifies that neither it, nor its principals, is presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transition by any Federal department or agency. Further, I, we, provide the certification set out below: I, and any principals of my firm, understand that the certification in this clause is a material representation of fact upon which reliance was placed when this transaction was entered into. If it is later determined that I, we, knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government, the Department or agency with which this transaction originated may pursue available remedies. Bid 2016-046 (2) Further, I, and any principal of my firm, shall provide immediate written notice to the person to which this proposal is submitted if at any time I, we, learn that my/our certification was erroneous when submitted or has become erroneous by reason of changed circumstances. (3) By submitting this proposal, I, and any principals of my firm, agree that should the proposed covered transaction be entered into, I, we, will not knowingly enter into any lower -tier covered transaction with a person who is debarred, suspended, declared ineligible, or voluntarily excluded from participation In this covered transaction unless authorized by the agency with which this transaction originated. (4) I, and any principals of my firm, further agree by submitting this proposal that I/we, will include this Certification, without modification, in all lower tier covered transactions and in all solicitations for lower -tier covered transacting. Firm Name Signature Name and Title(Print or Type) Date Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 39 12/15/2015 10:30 AM p. 49 City of Delray Beach Form 12 BEST MANAGEMENT PRACTICES FOR THE CONSTRUCTION INDUSTRY Bid 2016-046 A. The general Contractor, or if none, the property owner, shall be responsible for assuring that each contractor or subcontractor evaluates each site before construction is initiated to determine if any site conditions may pose particular problems for the handling of any Regulated Substances. For instance, handling Regulated Substances in the proximity of water bodies or wetlands may be improper. B. If any regulated substances are stored on the construction site during the construction process, they shall be stored in a location and manner which will minimize any possible risk of release to the environment. Any storage container of 55 gallons, or 440 pounds, or more containing Regulated Substances shall have constructed below it an impervious containment system constructed of materials of sufficient thickness, density and composition that will prevent the discharge to the land, groundwater, or surface waters, of any pollutant which may emanate from said storage container or containers. Each containment system shall be able to contain 150% of the contents of all storage containers above the containment system. C. Each contractor shall familiarize him/herself with the manufacturer's safety data sheet supplied with each material containing a Regulated Substance and shall be familiar with procedures required to contain and clean up any releases of the Regulated Substance. Any tools or equipment necessary to accomplish same shall be available in case of a release. D. Upon completion of construction, all unused and waste Regulated Substances and containment systems shall be removed from the construction site by the responsible contractor and shall be disposed of in a proper manner as prescribed by law. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 40 12/15/2015 10:30 AM P. 50 City of Delray Beach Bid 2016-046 GENERIC REGULATED SUBSTANCES LIST Regulated Substances are substances that may cause significant harm to human health and the environment (including surface and groundwater). The Palm Beach County Unified Land Development Code (ULDC) Article 14 Chapter, Wellfield Protection, regulates that storage, handling, use and production of Regulated Substances within wellfield zones which may impair present and future drinking water supplies. In addition, the ULDC, Article 4 Chapter D. Excavation requires that Best Management Practices for the Construction Industries be followed for Agricultural, West County Agricultural Area, TYPE II, TYPE IIIA and TYPE IIIB excavation activities. Substances and materials from the following categories that are stored, handled, used or produced, and located within a wellfield zone or located on property as part of excavation activities are considered to be Regulated Substances. Acid and basic cleaning solutions Antifreeze and coolants Arsenic and arsenic compounds Bleaches and peroxides Brake and transmission fluids Braine Solution Casting & Foundry chemicals Caulking agents and sealants Cleaning solvents Corrosion and rust prevention solutions Cutting fluids Degreasing and parts cleaning solvents Disinfectants Electroplating solutions Explosives Fertilizers Fire extinguishing chemicals Food processing wastes Formaldehyde Fuels and fuel additives Glues, adhesives and resins Greases Hazardous waste Hydraulic fluid Indicators Industrial and commercial janitorial supplies Industrial process chemicals Industrial sludge and still bottoms Inks, printing and photocopying chemicals Laboratory chemicals Liquid storage batteries Bid 2016-046 Medical, pharmaceutical, dental, veterinary and hospital solutions Mercury and mercury compounds Metal finishing solutions Oils Paints, primers, thinners, dyes, stains, wood preservatives, varnishing and cleaning compounds Painting solvents PCB's Pesticides and herbicides Plastic resins, plasticizers and catalysts Photo development chemicals Poisons Polishes Pool chemicals Processed dust and particulates Radioactive sources Reagents and standards Refrigerants Roofing chemicals and sealers Sanitizers, disinfectants bactericides and algaecides Soaps, detergents and surfactants Solders and fluxes Stripping compounds Tanning industry chemicals Transformer and capacitor oils/fluids Waste oils and antifreeze Water and wastewater treatment chemicals Neighborhood Services Division Housing Rehabilitation Program 41 12/15/2015 10:30 AM P. 51 City of Delray Beach Form 13 ACKNOWLEDGMENT OF ADDENDA The Proposer hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this Bid. The Proposer acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. ADDENDUM DATE PRINT NAME OF TITLE OFSIGNATURE OF NUMBER RECEIVED PROPOSER'S PROPOSER'S PROPOSER'S AGENT AGENT AGENT Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 42 Bid 2016-046 12/15/2015 10:30 AM p. 52 City of Delray Beach SECTION 5: WRITE UP Bid No. 2016-046 Housing Rehabilitation Program A. COST (Contractor Bid Proposal) • Case 13-451 —38 NW 1tth Avenue • Case 14-485 — 222 SE 51" Street Bid 2016-046 B. JOINT BIDDING, CO-OPERATIVE PURCHASING AGREEMENT: Will extend same price, terms, and conditions of this bid to other Palm Beach, Martin and Broward County Governmental agencies? ❑ Yes ❑ No C. BID INFORMATION WAS OBTAINED FROM: Bid 2016-046 ❑ DemandStar ❑ Newspaper Ad ❑ Other, please specify: ❑ BidSync ❑ City Hall Neighborhood Services Division Housing Rehabilitation Program 43 12/15/2015 10:30 AM p. 53 Neighborhood Services Division City of Delray Beach 100 NW 1st Avenue, Delray Beach, FL 33444 Phone: 561-243-7280 Fax: 561-243-7221 Contractor Bid Proposal Property Information: 38 NW 11th Avenue Delray Beach FL 33444 - City of Delray Beach Case Number: 13-451 BID TOTAL $: CONTRACTOR INFORMATION Name: Contact Person Owner: Address David/Georgiana Rolle 38 NW 11th Avenue Delray Beach FL 33444- Voice: Phone: (561)574-6026 Cell: email: Signed: Date: 2016 The above bidder's signature hereby declares he/she has received a copy of the Neighborhood Services Division's Instructions to Bidders which includes General Conditions, Parts I and II as well as Special Conditions. By signing this proposal the bidder is asserting he/she has made a full examination of the existing condition of the location of where the scope of work on this project is to be performed. The bidder hereby also declares that in order to complete the full scope of work he/she agrees to furnish, unless otherwise provided, all implements, machinery, equipment, transportation, tools, materials, supplies, labor and all other necessary items which are to be included in the bid amount submitted above within the following time frame: Bidder will start permit process within ten (10) days of the date on the Notice to Proceed. The notice establishes that the work be completed within sixty (60) days from issuance of permit. The bidder understands that the right is reserved by the property owner and the City of Delray Beach, Neighborhood Services Division to reject any and all bids. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 44 Q 11 -MIL, 12/15/2015 10:30 AM p. 54 Contractor Bid Case# 13-451 City of Delray Beach Bid 2016-046 Exterior Roofing 1 Install Hurricane Clips 60 Remove sheathinc, planking to expose miss %%-all connection- prepare area and install Simpson hurricane strap= clips or equal -1N ith a Minimum 5110 lb up lift on side of truss. replace sheathing; re -nail t4 2014 Florida Building Code and install secondan- water barrier and corer «7th nein- rooting material to match existing as close as possible when needed Note: Inspector must be called when. clips are installed before roof is closed_ or the contractor will be responsible for e%posuny clip= and re-closung roof 2 Install New Roof 1176 SF RCMP Remove entire =loped roof covering Replace damaged sheathing, replace repair damaged ratters; soffit, fascia and related roof components Contractors shall include in their bid replacing up to 46 If of rafter4russes top chords. and up to "5" full sheets of sheathing or 160 sq ft of exposed plaizi_ if needed Damage in excess. of " Sheets of sheathing or 160 sq ft of planking and up to 48 if of rafter truss top chords shall be addressed in a chance order- Replacement sheathing shall be itinunnum 19 321" plywood but mai- be thicker to match existing Sheathing- In instances 'where the sheathinc is an exposed cei ng, replacement sheathing shall match e istiiig and mai- be planks - Contractors shall submit the installed unit cost for change order material abo-ve the covered damage as follows: Sheet of plyzi-ood sheathing (eachl above the covered 5 sheets Square foot of planking above the coi-ered 1St] sq ft Liner foot ofrafter misses top chords above the covered 451f Ph-irood sheathing joints shall be covered iiith a 4"-6" self -adhering bitumen. and plank or tongue and groove sheathing shall be covered with a double laver of ASTNI 30 lb. felt paper. 5econdai-_v ivater barrier,will be applied directly to the plrirood sheathing. Contractor shall subunit photos of the seeondary ivater barrier 11-13en requesting pavinent for this item. All roof sheathi n? deck -ins nailing shall be brought up to meet the "'I 1= Florida Buildan4 Code. Emstung fasteners may be used to partially s-am;fy this requirement and additional naili>z shall consist of the required ring shank nails - Install nvo (_"t lavers, of AST1f 30 lb_ felt paper for root Nvith a slope of less than 4" to F- Then install 4+_ -,-ear rated quality or equaL laminated (dimensional) shingle_ self-sealing_ fungus resistant fiberglass shundles: to meet the 2014 Florida Building Cade Install nein- ridge rent per shingle manufacturer's specifications over all roofridge . \eii- 3"x 3" metal drip edge (see note below) and flashing shall be installed throughout The entire roof svz;tem. The entire neii- roof s -,-stem =hall conform to building code of the Cit -ti of Delrav Beach Building Department - Note 1: Contractor shall subunit an atgida-, it to Citi- of Delrav Beach Neighborhood Sen- ces Division to the affect that the sheathing decking nail fastening specification described -in this line item has been met - Note 2: Contractor shall replace existing 1 "x ," btuld-out for the drip edge at the top of fascia- If no I"x '° exist{ at the top of the fascia, the contractor shall install all new 1"x 1" pruned and painted to match existing fascia color - Note 3: The metal drip edge shall be a miumurn 3"x 3""_ Fastening of the drip edge shall be 11-ith snail_ placed into the sheathing, roof rafter, truss, or sub -fascia. No fasteners shall penetrate into the fascia or 1x2 wood drip edge nailer - Note 4: This item ii -M have a matndators- inspection v,-ith the rehabilitation inspector - Note 5: 0-ivner =hall hai-e choice of shingle color Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 45 12/15/2015 10:30 AM P. 55 Contractor Bid Case# 13-451 City of Delray Beach Bid 2016-046 "`Note d: One 36" laver of self -adhering modified a nderlatment shall be placed above tlashin4 in all valley, Side Walls 3 House Numbers Provide and uistall house numbers- N -umbers to be at least 4" ta1L aluminum and painted black %-,ith a 1 A" minimum stroke. Nlechatncallt fasten numbers to stricture so that thev are risible from the street. 4 Install Exterior Door 2 EA RCMP Remove the existing front door and jamb, prepare a sufficient door buck- and install a pre -hung metal clad six (6) panel door- The door must be Hurricaine Impact Test Rated- Patch to match interior and exterior w alis: install new - interior wood casing and exterior wood brick mold. Prepare new- door assembly. for painting by washing with TSP and a light sanding then appy- one (1) coat of acrylic primer sealer and two Q) coats of acrylic semi -gloss paint to match existing finishes - Door installation shall include keyed entry- locks et with lever handle both sides: "Schlage". Flair F31 and matching dead bolt or approved equal dead bolt keyed one side to the loeksez peep hole, -,in-,-I bubble sreatherstrippuiQ, wind crash chain stop; and aluminum threshold - Note 1: Door paint color choice shall be b-,- owner in accordance with deed restrictions. homeowner's association. and btuldins, code of 1trisdiction. Contractor shall comply wvithmanufacturer _recommended_time irntert-als bzn`-een coats of paint and shall deliver_a smooth hill paint coverage- Roller and brush marks. runs. orange peels. and other defective paint application shall not be accepted. -Note 2: Touch-up paint affected finishes resulting from the replacement of the door(s)- to match existing as close as possible- Inspector shall be responsible for determining if the touch-up paint matches as close as possible - Note 3: Contractor shall submit Impact Resistant Rated Miami -Dade Count- or Florida Building Code product approvals. stamped by the Delray Beach Building Department with this Project's close-out package. Door assembly shall meet Dade County and Florida Building Code product approval without using interior slide bohs- -Note 4: A landing is required according to code- In the absence of a landing. Contractor shall construct a concrete landing in front of the door as required by code, (or where a landing exists, Contractor shah re -construct modify- the existing landing in order to meet code.) 5 Install Impact Windows 12 NO RCMP Remove ALL existing window5_ Replace single hung windoEvs with arum framed screen. Bathrooms shall have obscure glass. One egress windo-m shall be installed in each sleeping room. Replace repair damaged xviridow sills with marble sills) or match existing finish. Provide Modifications to openings and move electric outlets or switches as necessary_ to accommodate the new windows. Missile resistant windows must be DADE COL -N -TY CERTIFIED. -Note 1: Contractor shall. submit Dade County Product approvals, stamped b%- the Building Department of jurisdiction. with this Project's close-out package. -Note 2: Patch holes and touch up the paint patches and discolored finish resulting from the removal of existing w-indow-(s) to match existing as close as possible. Inspector shall be responsible for determining if the touch- up paint matches as close as possible - Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 46 12/15/2015 10:30 AM p. 56 Contractor Bid Case# 13-451 City of Delray Beach Bid 2016-046 6 Replace Gabel End Wood Siding 125 SF $ Remove deteriorated exterior gable end sidism_ sheathing and studs as required- Replace vvitli new sheathing, felt moisture bam'er. and studs. as needed. and then hang the siding. siding shall snatch existing. If board siding. the boards shall not be less than 6' 0" long and verricalaoints shall be staggered riot be less than +=i". _apply one ;11 coat of acn-lic primer sealer and ns -o (21) coats of acn-lic exterior grade paint. Nfasotnr-ti grade paunt or %vood grade paint_ as appropriate: shall be applied. Primer and paint shall be of the same manufacturer; Shenviti iVilliams or equal and shall match existing as close as possible. Inspector to determine if paint match is acceptable - Location: As needed Site 7 Install Concrete Ramp 25 If $ Remove existing stair;, ramp_ «-alkwa%,s and any obstructions at FRON-T DOOR to the drivexav that might interfere «-ith the new ramps construction and its associated landings The ramp and landings =hall consist of concrete- Landings shall be a mirimunm of x 5'. Landings on grade shall be of concrete. Ramp shall not exceed 1:1-1 pitch «6th a ma-ximuun length of 30'- 0" beth -ecru landings, and a maximum -width of ='- 0" Hatndrail(s), posts. balusters; and. chatnsnels shall be of aluminum. Tailing attachmerx to concrete shall be core drilled and back. poured. Ramp constriction shall be un accordance ,with the building code of jurisdiction for "ADA R_VMPS Walk ways to be 42" Bride 4" thick and shall run from end of dri-veway to the ramp landing. Location: From side door to the dr6 e�E a Nate: The intent of this specification i4 to pro%ide access to the house for persons %-, th disablty. it 6s to meet _ DA spec6hcations as close as possible Note: The contractor is responsible for all draivin=s. sun-eys and design components. Total for: Exterior $ Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 47 12/15/2015 10:30 AM p. 57 Contractor Bid Interior 1 General 8 Install Base Trim Case# 13-451 City of Delray Beach 10 LF Replace base trim throughout the house including the bathroom Fill all nail holes and joints, apply one (1) coat of primer sealer and two (2) coats of semi gloss paint. Paan color shall be the ov: ner's choice Location: In hall bathroom 9 Install Cabinets and Counter Top 13 LF Bid 2016-046 Remove existing base and «-all Lichen cabinets: replace -c,%ith new all plywood cabinets- cabinets layout to remain the same as old cabinets layout_ Install new formica covered plywood counter top_ 4 -,work to be level plumb and true. Seal all holes and openings i-,-hexe pipes. ;vires and other materials may come through cabinets Frith removable material such as "Thumb Guru' to keep out any rodents_ Aso attach cabinets to studs in walls. install new counter top %-, ith a 4" minimum back splash_ Caulk all seams where counter top meets -,walls_ Contractor to over homeowner contractor supplied color and veneer choices - 10 Repair Drywall 128 SF Remove damaged gall covering and dispose of properly and install insulation as needed. Patch wail and ceiling area using similar materials: and match to the average existing finish as close as possible_ The contractor: maypatch with dry-valL tape and finish in the 3 -coat process- -apply acrylic primer sealer and paint corner -to -corner with ttvo coats to match as close as possible. Location: Bathroom. and interior, as needed through our house and 2 Plumbing 11 Install ADA Vanity wlSink 1 NO Remove vawty and existing lavatory_ Replace with a new -.LDA vanity- and silk of the same dimensions, constructed to meet current ADA standards. Counter top and 4" back splash shall be a minimum of 5 S" plywood with drop in sink or cultured marble with integral bowl cast in the counter top_ install new water supply valves: supply lines: and escutcheons: strainer assembly: p -trap and tail assembly and cower as required Install single handle zwasherless faucet,'Moen or equal quality. Owner to have a choice in style and color_ 12 Install Kitchen Sink 1 NO $ Install nets- stainless steel double bo -,fl =ink +with 11oen single lever faucet; Include assembly, trap; new shut off valves, supply litres basket and caul- seal at counter top. 13 Install Water Heater 1 NO Remove existing water heater- electrical pig tail: and water supply val-es_ Install a new energy- efficient 40 gallon `nater heater; and Drain Pan with dual 250 volt 21500 watt heating elements, water supply valves. and pressure relief valve with 3 4" copper piped to the new drain pan_ Sweat solder copper fittings to connect the new water heater . The electrical connection shall be hard mired_ 14 Replace Shower with Grab Bars Remove damaged wall materials affected by framing of the nese- sho«ver_ Replace damaged studs and prepare for cementitious tie hacker for the new shozrer. Reinforce exists floor sub floor as necessary and install sho-,ver pan and curb to be as close as possible to _A_D _A� standards and building code of jurisdiction_ New shosz-er floor shall be Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 48 12/15/2015 10:30 AM p. 58 Contractor Bid Case# 13-451 City of Delray Beach Bid 2016-046 _loped -with concrete mortar and positively pitched to new drainlocation centered iii the shower floor. Include new &-erter, single le -ver faucet with anti -scald -,-ah•e Moen or equal and shoNver head ,-N th at least 60" hose. 3 grab bars with proper backing (one on each wall), soap dish. and towel bar. Plumbing shall be by the contractor - Install cementbious toe backer as per manufacturers recommendations- Cementitious tie backer shall be equal to or better than "Wonderboard". Install new 4"X4"11 4" ceramic de Ntith 1"M" bull nose trim around perimeter. Tile to finish one full tde above the shower head spout pipe - Accessories shall include a ceramic soap dish and to -,t -el bar placed in the same setting material used for the ceramic tile- Color choice to be White or Bone shall be made b;- owner. Location:lfaster bathroom -Note #1: Place wood backing.. prior to hanging the cementitious the backer, for future fastening of handicap bars. 3 Electrical 15 Carbon Monoxide/Smoke Detectors WI Arc Fault 4 EA $ Install LZ approved Combu°iation Carbon'Monoxide Smoke Detectors. %tired 11 Y volt with battery backup- Place in accordance with the electrical and budding code of jurisdiction- Contractor shall run a nerr arc Fault protected circuit to enersiz-e all smoke detectors. Note: ?urtsdiction mas- require t -,-,-o smoke detectors in hallway and in each bedroom. 16 Install Exterior Light Fixture 2 EA $ Install new exterior light fi ture over front and side do ors . \ote: Fixture cost shall not exceed S-40.00 17 Repair Electrical Service 1 NO $ Inspect entire electrical system from service in_ Replace all easting duplex receptacles %%ith tamper resistant duplex receptacles; and all snitches and corer plates. Install GFC1 protection in the kitchen and bathro=.Sii and exterior of home and install one (1) in each bathroom according to code. Total for: Interior $ Job Total Cost: $ Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 49 12/15/2015 10:30 AM P. 59 City of Delray Beach THIS PAGE HAS BEEN LEFT BLANK INTENTIONALLY Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 50 Bid 2016-046 12/15/2015 10:30 AM p. 60 Neighborhood Services Division City of Delray Beach 100 NW 1st Avenue, Delray Beach, FL 33444 Phone: 561-243-7280 Fax: 561-243-7221 Contractor Bid Proposal Property Information: 222 SE 5th Street Delray Beach FL 33483 - City of Delray Beach Case Number: 14-485 BID TOTAL $: CONTRACTOR INFORMATION Name: Contact Person Owner: Address Jennifer A Daniels 222 SE 5th Street Delray Beach FL 33483- Voice: Phone: (703)795-9331 Cell: email: Signed: Date: 2016 The above bidder's signature hereby declares he/she has received a copy of the Neighborhood Services Division's Instructions to Bidders which includes General Conditions, Parts I and II as well as Special Conditions. By signing this proposal the bidder is asserting he/she has made a full examination of the existing condition of the location of where the scope of work on this project is to be performed. The bidder hereby also declares that in order to complete the full scope of work he/she agrees to furnish, unless otherwise provided, all implements, machinery, equipment, transportation, tools, materials, supplies, labor and all other necessary items which are to be included in the bid amount submitted above within the following time frame: Bidder will start permit process within ten (10) days of the date on the Notice to Proceed. The notice establishes that the work be completed within sixty (60) days from issuance of permit. The bidder understands that the right is reserved by the property owner and the City of Delray Beach, Neighborhood Services Division to reject any and all bids. Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 51 Q 11 -MIL, 12/15/2015 10:30 AM p. 61 Contractor Bid Case# 14-485 City of Delray Beach Bid 2016-046 Roofing 1 Install New Roof 125 SF RCMP Remove encu e sloped roof covering over Mont porch. Replace damaged sheathing, replace repair damaged rafters and related roof components Contractors shall include in their bid replacing up to 48 if of raftertrusses top chords, and up to "1511 full sheets of sheathing or 160 sq ft of exposed plankiing if needed Damage in excess of Sheet= of sheathing or 161-.1 sq ft ofplaYildtig and up to 4S Ifofrafter muss top chords shall be addressed in a change order- Replacement sheathing shall be minimum 19 3 plywood but may be thicker to match existing Sheathing- In instances "-here the sheathing is an exposed ceiling, replacement sheathing shall match existing and mai- be planks - Contractors shall subunit the installed unit cost for change order material above the covered damage as follo«-s: Sheet ofplNivood sheathing (each) above the covered sheets Square foot of planking above the covered 150 sq ft Luper foot of rafter trusses top chords nbo;-e the covered -S if Ph -ii ood sheathing joints shall be covered with a 4"-6" self -adhering bitumen. and plank or tongue and groove sheathing shall be covered with a double laves- of ASTNI 30 lb. felt paper. Secondary water barrier frill be applied directly to the plywood sheathing. Contractor shall submit photos of the secondary mater barrier `Then requesting vavi hent far this item. All roof sheathing decking nailing shall be brought up to meet the 2014 Florida Building Code- Existing fasteners may be used to partialis-=atisf�- this requirement and additional nailing shall consist of the required ring shank snails. Install nvo '21 lagers of ASTif 30 lb- felt paper for roof %%ith a slope ofles s than 11" to F. Then install --0 year rated quality- or equal laminated (dimen-sional) shingle. self-sealing, fungus resistant fiberglass sliingles, to meet the 2010 Florida Building Code- Install inept- ridge rent per shingle marnifacturer's specifications over all roof ridge- Neer 3"x 3" metal drip edge s'see note belwwi and flashing shall be Installed throughout the entire roof The entire ne%.R' roof system shall conform to building code of the Cin- of Delray- Beach Building Department Note 1: Contractor shall submit an atfida-, it to City of Delray- Beach Neighborknood Sen -ices Division to the affect that the sheathing decking nail fastening specification described in this line item has been met - Note 2: Contractor shall replace existing 1"x 21" biuld-out for the drip edge at the top offascia. If no 1"x ?° exists at the top of the fascia- the contractor shall install all new 1"x „' primed and painted to match existing fascia color. Note 3: The metal drip edge shall be a minimum 3°'x 3". Fastening of the drip edge shall be v th nails placed into the sheathing; roof rafter, truss, or sub -fascia- No fasteners shall penetrate into the fascia or lx? 'rood drip edge nailer - Note 4: This item will have a mandator-,- inspection i ith the rehabilitation inspector - Note 3: Ovmer shall have choice of slnirigle color 'Note 6: One 36" laver of self -adhering modified u nderlavrtnent shall be placed above flashing in all valleg-s UIU GV I V-V`fV IVr%AQ 11 s II,. 1 IVVI I IVV U %.? VII.GJ L/IV IJIVII I IVUJ 11 Il,. RGI IQ LA IL Ll VII rl VI,.l QI11 %J11 - 12/15/2015 G 12/15/2015 10:30 AM p. 62 Contractor Bid Case# 14-485 City of Delray Beach Bid 2016-046 2 Install Tapered Flat Deck Roof 1175 SF Bid 2016-046 RCMP Neighborhood Services Division Housing Rehabilitation Program 53 12/15/2015 10:30 AM p. 63 City of Delray Beach Bid 2016-046 Remove entire flat deck root coN-eri ng. Replace damaged shearhirng= repair replace damaged ratters and related roof components. Contractors shall include in thein- laid replacing up to 48 if of rafter trusses top chords, and up to "5" full sheets of sheathing or 160 sq ft of exposedplailking if needed. Qarnaae in excess of "_ Sheets of sheathin_ or 160 ,q ft of planking and tip to 48 if of rafter Trus, top chord= shall be addressed In a change order Replacement sheathing shall be minimum 19 12'• pl;-,Wood but may be thicker to match existing sheathing- In instances where the sheathing is an exposed ceiling, replacement sheathing =hall match existing and ma- be planks Conicractors shall submit the installed unit cost for change order- material abos-e the coN-ered damage as foffo«-s: Sheet ofplywood sheathing i'eachj abo--e the cot-ered 1 sheets :Square foot of plattlan? abo--e The coA-erect 160 sq ft Liner toot ofraiter trusses top chords abo-ve the covered 4S if * NOTE, This includes relocatin_Z and resizinp the scuppers as needed to remove water off the roofs.* -x.11 roof sheathing decking nailing shall be brought up to meet the 2014 Florida Building Code. Existing fasteners mat- be used To partiall-,- satisft- this requirement and additional na.Li- shall consist of the required rinsz shank nails Oz er a tin Tagged ? = fiberglass bast street, hot mop in place ?oh --Iso" type tapered insulation to create a maumum 1 S " per foot slope mid posiu--e drainage off of the building- Include any wood milers required at the roof s e� es, cant strips at parapet or building-o-alls, and drip edge. The drip edge shall be of suffictetnt size to cover the ei-es' nailer, and return do-wn the fascia as appropriate to corer the tapered Insulation and roof componernts- The tapered roof material assembly- _hail attain a minimum a%-erage of R-9 Insulation value - Install a I ply built nip roof s% -stem consisting of 7�= fiberglass base sheet, 1 ply's of hot mopped tibergla== fitusluing % ith a hot mopped mineral surfaced modified fiberglass cap sheet- metal drip edge and flashing _hall be Installed throughout the entire root s -,-stem The entire mess roof st stem, including transition into a separate roof not included to This. scope of work shall conform To building code of jurisdiction. Note 1: "Prior" to tearing off the existing roof. The contractor shall submit an installation drat-vitg to the project's inspector created by the roofing material, -,-endor idetttifYiii_ the lavoLiT of tapered insulation patnels. Note ?: Contractor shall submit ail affida-.YT to the Cin- of Delray Beach'Neighborhood :Services Di%ision to the affect that the sheathing deckinL frail fastening specificarion described In this line item has been met. Note 3: Contractor shall replace the I"N -- build-ouT for The drip edge at the top of fascia. If no 1'•1„” exists at the top of the fascia the contractor shall install all new 1'°1'" prinned and painted to match existing fascia color.. Note 4: The metal drip edge shall be a minimum 3"X3". Fasteluin_^_ of the drip edge shall be %-6th nasi, placed into the sheathing; roof rafter; truss; or sub -fascia. No fasteners shall penetrate into the fascia or 112 wood drip edge nailer. Note 5: Hot mopped tar o-verlappung cap sheet and flashing shall hai-e the cap sheet mineral granule, spread on the tar to protect it from UV (Sun) damage. Note 6: Pl;-;E-ood sheathing joints shall be covered ;-6th a 4"-6" self adhering bitumen secondary ,rater barrier applied directly To the plywood sheatlnung. If Plat= Two lavers of 31--';= felt be used. Contractor shall The rehabihtatoi n Inspetor vvhetn the secondary water barrier is beiaL installed for this item. Side Walls Cid 12016-046 Neighborhood Services Division Housing -Rehabilitation Program 54 12/15/2015 10:30 AM p. 64 Contractor Bid Case# 14-485 City of Delray Beach Bid 2016-046 3 House Numbers Provide and install house numbers, 'Numbers to be at least 4" tali aluminum and painted black «ith a 12 " mirumtun stroke. Niechanicall-v fasten numbers to structure so that they are visible from the street. 4 Install Exterior Door 2 EA RCMP $ Remove the existing front, and rear doors and jambs: prepare a sufficient door bucks: and install a pre -hung metal clad six (6) panel doors_ The doors must be Hurricane Impact Test hated_ Patch to match interior and exterior walls. install neve interior xrood casing and exterior «•ood brick mold. Prepare neve door assembly for painting by - washing «ith TSP and a light sanding then apply one (I ) coat of acrylic primer sealer and rovo (') coats of acr%-hc semi -gloss paint to match existing finishes_ Door installation shall include keyed entry- lockset -xith lever handle both sides: "Schlage Flair F51 and matching deadbolt or approved equal deadbolt keyed one side to the locltet: peep hole, xinyl bubble weatherstripping. wind crash chain stop, and alun unurn threshold. Note 1: Door paint color choice shall be bt- owner m accordance zxith deed restrictions, homeovvner's association. and building code of iurisdictian_ Contractor shall comply- -,,,ithmanutacturer recommended time intervals bettx`een coats of paint and shall deliver a smooth ftill,paint coverage_ Roller and brush marks_ rums. orange peels. and other defective paint application shall not be accepted Note 2: Touch-up paint affi2cted finishes resulting from the replacement of the door(s)- to match existing as close as possible Inspector shall be responsible for detaining if the touch-up paint matches as close as possible. Note 3: Contractor shall submit Impact Resistant Rated Miami -Dade County or Florida Building Code product approvals, stamped by the Delray Beach Building Department %%ith this Project's close-out package_ Door assembly shall meet Dade Count's` and Florida Building Code product approval t-,ithout using interior slide bolts. -Note 4: A landing is required according to code_ In the absence of a landing: Contractor shall construct a concrete landing in front of the door as required by code, (or where a landing exists; Contractor shall re -construct modify the existing landing in order to meet code-) 5 Install Impact Windows 16 NO RCMP $ Remove ALL existing vOridows. Replace nindo`,,•s Frith ne-,r nissile resistant single hung windows %xith aluminum framed screen_ Bathrooms shall have obscure glass. One egress rEindow shall be installed in each sleeping room_ The two openings -with Cued panes and single hung shall be replaced to morror the existing. Replace repair damaged vvindo«• sills «ith marble sill(s) or match existing finish_ Provide Modifications to openings and more electric outlets or s«itches as necessary to accommodate the ne«- xxindotws. Missile resistant v6ndows must be D DE COUNTS.' CERTIFIED. -Note 1: Contractor shall submit Dade County Product approvals, stamped by the Building Department of jurisdiction, with this Project's close-out package. Note 2: Patch holes and touch up the paint patches and discolored finish resulting from the removal of existing v indow(s) to match existing as close as possible. Inspector shall be responsible for deterrnumig if the touch- up paint matches as close as possible - 6 Repair Stucco 400 SF Remo --e cracked and broken stucco; deteriorated 5heathing and or framing and -rife lath corner to corner of the rear -walls of the structure that -were never finished_ Replace deteriorated framing and or sheathing and fasten 30 lb_ felt --, ith tin tags and roofing nails to the exterior side of the studs and sheathing -with proper lap: hang moisture resistant Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 55 12/15/2015 10:30 AM p. 65 Contractor Bid Case# 14-485 City of Delray Beach Bid 2016-046 paper backed, self furring wire lath; per manufacturer's recommendations: and apply stucco un three (3) step process of scratch coal flank coat and finish coat to match existing sand float firesh_ Apply one { 11 coat of masonry primer sealer to the affected areas and paint corner to corner «nth nvo I_'.1 coats of finish paint to match existing_ Site 7 Install Landscape 1 EA 0 $ Pro,-ide till grade. level front. rear and sides of yard to pitch water avvay from home toward_ street- Provide and unstall sod +:Floratarrn sod). Sod and stater untd turned oi-er to o«mer- (Front to street; sides to prop em- line,. 8 Pour Concrete Driveway 800 SF 0 $ Remove e usting drive,vav and existuisi and dispose of property- Provide all sub grade to required for application of a concrete driveway- Pro�-ide all forming, pour; and finish 6" (min -1 deep x 1_` width x 6" length and shall have thickened edges on all sides and shall consist of 3000 p.s.i.fiber reinforced concrete. Approach "apron area" shall be included in this scope of work - The thickened ekee where the apron meets the street skull be 9" (inches) thick and extend back A' (feet)_ The rest of the apron and dlri-vei-vay shall be 6" (inches) thick this includes the side aik- if side walk is less than 6"(inches) thick side walk is to be removed ando�paj of the drn-ewa` _ Concrete _hall be 3000 P.S.I. with reunforci n . fiber_ embedded un the nix Note: It is the responsibility of the contractor to protide all needed surveys, drawings and product awn -ovals needed and requested by the C itv of Deiav Beach Building Dewartnnent NOTE: Include the "Approach" area which shall be included in this scope of work - NOTE: Cut Sheet can be attained at the Delray Beach Building Department Total for: Exterior $ Job Total Cost: $ Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 56 12/15/2015 10:30 AM p. 66 City of Delray Beach SECTION 6: TECHNICAL SPECIFICATIONS Bid No. 2016-046 Housing Rehabilitation Program Attachment A Pages 1-31 Bid 2016-046 Neighborhood Services Division Housing Rehabilitation Program 57 Bid 2016-046 12/15/2015 10:30 AM p. 67 City of Delray Beach [IN OF DELMY BENIN NEIGHBORHOOD SERVICES DIVISION TECHNICAL SPECIFICATIONS �+ O Re5eerv5E4�e O o SH INro 4 F J?�S ITS IN THE Pe�YL`G Bid 2016-046 12/15/2015 10:30 AM p. 68 SPECIFICATION NO. City of Delray Beach TECHNICAL SPECIFICATIONS TABLE OF CONTENTS MATERIALS AND PRODUCTS I,FNFRAI 1 Concrete - General Specifications 2 Piers - Bases 3 Steps 4 Footings/Foundations 5 Masonry Walls 6 Concrete Block Walls 7 Handrails, Columns and Posts 8 Concrete Slab 25 FRAMING 9 Carpentry - General Specifications 10 Floor Framing 11 Wall Framing Specifications 12 New Stud Wall 13 Roof Framing - General Specifications (Rafters) 14 Roof Framing - General Specifications 15 Attic Ventilation 16 Under - Floor Space Ventilation FLOORING 17 Flooring - Repair 18 Plywood Flooring and Repairs 19 Floors, Sand and Varnish 20 Exterior Flooring 21 Oak Flooring 22 Pine Flooring 23 Floor Covering 24 Flooring Covering - Tile and Underlayment 25 Floor Covering - Sheet Vinyl 26 Floor Covering - Ceramic 27 Base and Shoe Molding Bid 2016-046 12/15/2015 10:30 AM p. 69 City of Delray Beach SPECIFICATION NO. WALL FINISH 28 Wall Finish - Plaster/Drywall 29 Wall Finish - Drywall 30 Wall Finish - Drywall over Furring Strips 31 Wall Finish - Paneling 32 Wall Finish - Ceramic Tile - Thick Bed 33 Wall Finish - Ceramic Tile - Thin Set 34 Fixture Set 51 Screen — Re -screen CEILING FINISH 35 Ceiling Finish - Drywall 36 Ceiling Finish - Drywall over Furring Strips 37 Drop Ceiling - Drywall 38 Ceiling Finish - Tile 39 Suspended Ceiling 48 40 Ceiling Finish - Plaster/Drywall 41 Scuttle Holes 51 WINDOWS AND DOORS 42 Windows and Doors — Repair 42a Hurricane Shutters 43 Doors - General Specifications 44 Wood Screen Door 45 Aluminum Screen Door 46 Garage Door and Framing - New 47 Window - General Specifications 48 New Window Installations (Framing) 49 Window - Wood - New Sash 50 Window Screen - Aluminum Frame 51 Screen — Re -screen EXTERIOR SIDING AND TRIM 52 Exterior Siding and Trim Replacing 53 Exterior Siding and Grim - Novelty 54 Exterior Siding - Asbestos and Trim 55 Exterior Siding - Aluminum 56 Trim and Aluminum 57 Exterior Siding - Stucco 58 Soffit and Fascia - Aluminum 59 Soffit and Fascia - Framed Aluminum 2 Bid 2016-046 12/15/2015 10:30 AM p. 70 City of Delray Beach SPECIFICATION NO. 75 ELECTRICAL 76 APPLIANCES 77 HEATING 78 PLUMBING 79 FENCES 80 ROOFING AND TRIM 60 Eaves Repair 61 Soffit - Eaves 62 Soffit - Framed 63 Gutter, Downspouts - Aluminum Baked Enamel 64 Roof - General Specifications 65 Roofing - Selvedge Edge 66 Roofing - Built-up (Tar and Gravel) 67 Roofing - Metal 68 Roofing - Strip Shingles (Asphalt) CABINETS 69 Cabinet - Vanity 70 Cabinet - Medicine 71 Cabinet - Kitchen Base 72 Cabinet- Kitchen Upper 73 Counter Top 74 Closets 75 ELECTRICAL 76 APPLIANCES 77 HEATING 78 PLUMBING 79 FENCES 80 DEBRIS - Demolish and Remove from Premises Haul Away Debris 81 PEST EXTERMINATION 82 PAINTING - General Specification 83 LANDSCAPING (Single Family) 84 WALKS 3 12/15/2015 10:30 AM Bid 2016-046 p. 71 City of Delray Beach SPECIFICATION NO. 85 BLACKTOP DRIVES 86 CONCRETE DRIVES 87 CARPETING 88 INSULATION 89 LANDSCAPING CONTINUED (ADDENDUM) 90 LAWN SPRINKLERS 91 WELLS FOR NON -POTABLE WATER; SPRINKLER SYSTEMS 92 ACCEPTABLE MATERIALS FOR WELL SYSTEMS Bid 2016-046 12/15/2015 10:30 AM p. 72 City of Delray Beach TECHNICAL SPECIFICATIONS These specifications are intended to be used with a "Bid Proposal Work Write-up". Specific items on these sheets intended to be used for bidding will be referred to on the "Work Write-up Sheet". The phrase "or equal" shall be interpreted to mean equal in quality and integral properties and similar in design. All materials and workmanship shall comply with applicable codes and requirements of the International Construction Code. All necessary permits, as determined by the Building Department, are to be properly displayed and posted on the job site. The Building Inspector is to be given a copy of the approved set of plans, if any, prior to the commencement of work. Substitutions will be accepted at the discretion of the Department. MATERIALS AND PRODUCTS OBJECTIVE To provide materials of such kind and quality as to assure that the dwelling will provide: a. appropriate structure strength b. adequate resistance to weather and moisture C. reasonable durability and economy of maintenance TY OF MATERIALS AND PRODUCTS All materials and products used as replacements or additions in rehabilitation construction shall be of good quality conforming to generally accepted good practice. The suitability of special materials and products not conforming to a national standard shall be determined by proper authority, after an evaluation of its properties and performance characteristics. STANDARDS FOR MATERIALS AND PRODUCTS For specific requirements of new materials and products used as replacements or additions to dwellings being rehabilitated, reference shall be made to the South Florida Building Code, International Construction Code and the standards of the American Society for Testing Materials. CONCRETE - GENERAL SPECIFICATIONS These general specifications are mandatory where applicable. a. No concrete is to be placed over grass, roots or foreign material. b. All reinforcing shall be free of scale, rust or coatings that reduce concrete bond. C. All reinforcing rods shall be deformed, as per A.S.T.M. Designation A305. 5 Bid 2016-046 12/15/2015 10:30 AM p. 73 City of Delray Beach d. All concrete slabs shall be separated from existing construction by 1/2" asphalt - impregnated expansion joint materials. e. Fill dirt shall be clean, compacted and free of deleterious material. See Table 6. f. All materials used for concrete forms shall be removed after concrete has set. Voids in exposed concrete surfaces will be filled with cement paste and dressed smooth. 2. PIERS - BASES Piers shall be solid, one-piece, reinforced concrete (2500 psi) minimum dimension 8"x8" - height equal to distance from bottom of joist or sill to existing ground surface. See Table 5. Bases shall be minimum 8" thick concrete (2500 psi 16"x16") or larger. Bases must be set on firm soil below existing ground level. See Table 6. 3. STEPS a. Steps shall be standard size on a concrete 8"x16" footer b. Hollow Poured - Steps shall be formed and poured over 8"x16" footer. Wall thickness shall be minimum 4". C. Frame - Steps shall be P.T. 2"x12" stringer, 1"x8" riser, 1-1/8"x12" bull nose, P.T., stair stock tred, 8"x16" footer. d. Other - Any other type steps not listed will be written in detail on Bid Specifications. e. Minimum tread size 12". Maximum riser height 8" on all steps. f. Supply handrails as required by any applicable codes. 4. FOOTINGS/FOUNDATIONS Footings shall be minimum 2500 psi reinforced concrete. Reinforcing steel shall be deformed 20,000 psi, minimum lap of 19 bar diameters. Footing reinforcement per Building Code, The form work shall be used when existing soil is not sufficiently firm to retain concrete pour. No concrete shall be poured over grass, roots or foreign matter. See Table 5. 5. MASONRY WALLS a. Masonry walls shall be nominal 8"x8"x16" hollow masonry block laid with full mortar bedding in a running bound, per Building Code, and any applicable local amendments. For types of mortar, see Tables 1 and 2. b. Masonry walk repair shall be finished in a workmanship like manner. 6 Bid 2016-046 12/15/2015 10:30 AM p. 74 City of Delray Beach 6. CONCRETE BLOCK WALLS Exterior shall be constructed on 10"x16" continuous footer with 2, 5/8" deformed steel rods, hung per Building Code, and any applicable local amendments 8"x8"x16" masonry blocks set in approved mortar mix, top course shall be "U" lintel blocks with one (1) 5/8" deformed steel rod hung and rebared per Building Code, and any applicable local amendments, and filled with 2500 psi concrete or equal. See Table 4. 7. HANDRAILS. COLUMNS AND POSTS a. Wooden posts, handrails and columns shall be equipped with metal plinth. Wrought iron of 4"x4" pressure treated posts as specified. b. Handrails shall be as specified. 8. CONCRETE SLAB All concrete slabs shall be minimum 4" thick, 2500 psi concrete. Reinforcing shall be 6"x6" No. 10/10 welded wire fabric. No concrete to be placed on grass, roots, or foreign matter. All back fill shall be well tamped and level before placing of concrete. Top of slabs poured on existing grade shall be minimum of 4" above surrounding soil. Comply to any local applicable amendments pertaining to reinforcement or design. 9. CARPENTRY - GENERAL SPECIFICATIONS These general specifications are mandatory where applicable. a. All wood in contact with concrete, earth, or within 12" of ground shall be pressure treated. b. Furring strips applied to masonry shall be 1"x2" pressure treated No. 2 yellow Pine or other approved materials. C. All structural timbers shall be No. 2 yellow Pine, or other approved materials. d. All studs shall be No. 2 grade Fir or No. 2 Yellow Pine, or other approved materials. e. Exterior exposed woodwork: "C" and better grade Douglas Fir, Cypress, Redwood or Cedar. f. Interior wood work and trim: "C" or better grade Douglas Fir, Ponderosa Pine or clear, ship grade pine, or other approved materials. g. All studs shall be 16" o.c. All load bearing stud walls shall have double top plates of equal quality to studs. F Bid 2016-046 12/15/2015 10:30 AM p. 75 City of Delray Beach 10. FLOOR FRAMING All new or replaced floor foists shall be supported at their extreme ends by either a 2" or 4" ledger or metal joist hanger. Toe nailing only will not be acceptable. No splicing of floor joists between supports will be permitted. All floors shall be properly reinforced as per building code. Remove deteriorated floor joists and replace with new joists of No. 2 Southern Pine, construction Fir or other approved materials and have same dimensions as old joists. 11. WALL FRAMING SPECIFICATIONS a. Unless plywood sheathing or other approved materials are used, new corner posts on exterior wooden walls shall be diagonally braced with 1 "x4" ledger bracing on both sides of corners at a 45 degree angle. New studs in existing or new walls shall be spaced on 16" centers. All load bearing stud walls shall have double top plates. All headers and Lintels over doors and window openings shall be double, as per Building Code and any applicable local amendments. 12. NEW STUD WALLS Build a new stud wall as described in specifications. Studs shall be nominal 2"x4" on 16" centers. Sole plates shall be pressure treated if laid on masonry or concrete and anchored at 4'-0" with 1/2" anchor bolts or acceptable equal. 13. ROOF FRAMING - GENERAL SPECIFICATIONS (RAFTERS) All damaged or deteriorated rafters shall be removed entirely. No splicing of any rafter will be permitted, unless specified. When rafter tails are to be replaced, they shall be cut back and replaced with a new tail which extends back a distance equal to the overhang. New rafter tails shall be of same dimension as the old and attached by nails driven through roof sheathing from top side. All work to be as per code. No toe nailing will be allowed. Approved trusses may be used when specified. Collar ties shall be installed on all new rafters. Ties shall be 1"x6" Pine or Fir and located in the middle third of the rafter length. All saw cuts on roof framing and rafters shall be to the line and closely fitted. 14. ROOF FRAMING - GENERAL SPECIFICATIONS When a ridge board is to be installed, it shall be a minimum of 1" in thickness and not less in depth than the cut end of the rafters it joins. Bid 2016-046 12/15/2015 10:30 AM p. 76 City of Delray Beach Ceiling foists and rafters shall be nailed to each other where possible. Ceiling joists shall be continuous or joined together over a partition to provide a continuous tie across the building. Plywood sheathing shall be a minimum 4"x8"x1/2" thick with butt clip between rafters when on 24" centers. Solid sheathing shall be 1"x6" minimum. Strip sheathing shall be 1"x4" on 12" centers. All end joints shall be made over rafter. Sheathing supporting verge or trim rafter shall extend back onto roof minimum of 4". Other approved materials acceptable per code. When replacing a fascia board, its length shall be sufficient to reach a minimum of 3 rafter ends with the remaining pieces not being less than 6 feet. 15. ATTIC VENTILATION All roofs with attic space should be adequately vented as per code. by one or more of the following means: a. Gable Vents Soffit Vents C. Re -screening d. Roof Turbine Ventilator 16. UNDER -FLOOR SPACE VENTILATION a. Vent Covering Cover vents indicated on work write-up by covering with a corrosion -resistant wire mesh not greater than one-half (1/2) inch nor less than one-fourth (1/4) inch in any direction. New Vents The minimum total area of ventilating openings shall be proportioned on the basis of 1 square foot for each 150 square feet of floor plan. One such ventilating opening shall be within 3 feet of corner of said building. 17. FLOORING - REPAIR All damaged, loose or broken sub -flooring shall be repaired or replaced before installation of a finished floor. Spot repairing on existing tongue and groove flooring which shall be made so that end joints occur over floor joists. Adjacent end joints shall be staggered. Replaced flooring shall match existing in size, quality and finish unless otherwise specified. Flooring and floor covering, when repairing, shall extend into closets and storage area. Bid 2016-046 12/15/2015 10:30 AM p. 77 City of Delray Beach Three-fourths (3/4) inch exterior Grade Plywood, or 5/8" approved underlayment grade per code may be used as a substitute when underlayment of floor covering is to be applied. Interior Plywood with Exterior Glue also acceptable. Replaced Shoe Mould. When necessary to remove existing base and/or shoe mould in order to repair damaged flooring, new base and/or shoe mould shall be installed and finished to match existing base and/or shoe mould. 18. PLYWOOD FLOORING AND REPAIRS a. Replacing with New Replacement shall be 3/4" underlayment Grade Plywood, or 5/8" when specified. End joints shall be staggered and occur over floor joists. Interior Plywood with Exterior Glue also acceptable, or other approved materials. Sub -Flooring Sub -flooring shall be the same as above, or other approved materials. Diagonal end joints to occur over floor joist. 19. FLOORS. SAND AND VARNISH To be sanded, apply wood filler where needed, sealed and two coats of varnish and waxed. NOTE: Replace exceptionally damaged boards and stain to match existing. 20. EXTERIOR FLOORING a. Tongue and groove flooring for exterior porches or enclosed utility rooms shall be 1"x4" - "C grade or better. when the width of an existing wooden porch is 9 feet or less, flooring shall extend from main body of structure to outer extremity of porch. No splicing will be permitted. When the width of an existing wooden porch is more than 9 feet, one splice per run will be permitted, provided the spliced flooring is 4 feet or more in length. Adjacent end joints in runs of flooring must be staggered. Exception: 1"x4" approved materials for flooring applied with 8 penny galvanized, finished nails set and caulked. All exterior wood flooring shall be pre -primed both sides, end and edges before installation by General Contractor. 21. OAK FLOORING Install Oak Flooring in indicated rooms. Flooring shall be 25/32"x2-1/4", end matched, tongue and groove (Select Red Oak - Select White Oak), sanded, sealed, two coats of varnish and waxed. New floors shall be completed with new shoe mould, and/or base finished to match floor, except spot repair. 10 Bid 2016-046 12/15/2015 10:30 AM p. 78 City of Delray Beach 22. PINE FLOORING Install pine flooring in indicated rooms. Flooring shall be nominal 1"x4" tongue and groove, "C" grade pine, sanded, and sealed, with two coats of varnish. New floors shall be completed with new shoe and/or base mould finished as designated by Owner. 23. FLOOR COVERING a. All Vinyl Tile will be of good quality and a No -Wax finish unless otherwise specified. b. Pure Vinyl Tile (1/8" thickness, use Industrial glue only) Armstrong "Excelon" or equal. C. All floor covering shall be applied over existing floors or over 30 Ib. minimum felt covering, if necessary. 24. FLOOR COVERING - TILE AND UNDERLAYMENT Install underlayment plywood, "C" or "D" grade, commercial, standard interior3/4" thick. Install with screw type nails. Over underlayment install indicated tile using adhesive recommended by manufacturer. When installing new floor covering, all shoe mould and/or base shall be removed and replaced with new mould and/or base, finished with 2 coats of paint or varnish as designated by Owner. 25. FLOOR COVERING - VINYL Install underlayment plywood, "C" or "D" grade, commercial, standard interior 1/4" thick. Over underlayment install indicated vinyl laid in strict compliance with manufacturer's specifications. When installing new floor covering, all shoe mould and/or base shall be removed and replaced with new mould and/or base, finished with 2 coats of paint or varnish as designated by Owner. 26. FLOOR COVERING - CERAMIC Ceramic floor tile shall equal or exceed the Standard Grade requirements of U.S. Department of Commerce Simplified Practice Recommendation R-61-62 and Federal specification SST -308b. Floor tile shall be standard grade, selected by Owner, set in cement mortar "thick -bed" base. All ceramic floors shall be finished with ceramic cove base tile and metal lath and vapor barrier if wood floor. 27. BASE AND SHOE MOULDING a. Ranch Style Base Moulding b. Vinyl Base Moulding Bid 2016-046 12/15/2015 10:30 AM p. 79 City of Delray Beach C. Shoe Moulding d. Square Cute Base Moulding e. Standard to Match Existing 28. WALL FINISH - PLASTER/DRYWALL Rake crack clean, remove loose plaster or drywall and fill with patching plaster. New repair shall be struck level with surrounding surface and finish to match existing walls. 29. WALL FINISH - DRYWALL One-half (1/2) inch sheetrock shall be taped, bedded and sanded smooth. Existing baseboard, window or door trim shall be removed and reinstalled or replaced with new trim over sheetrock. Latex base paint to be added to texture coat. No gaps over 1/2" will be accepted on walls or at ceiling. When installing new sheetrock in conjunction with new windows, trim shall be eliminated and sheetrock returned to windows using metal corner bead and imitation marble sills or other specified materials. All openings without doors shall be finished with metal corner bead. Any drywall which will be subject to moisture must be Durra Rock or Dens Shield or equal. 30. WALL FINISH - DRYWALL OVER FURRING STRIPS Walls shall be 1/2" sheetrock, taped, bedded and sanded and installed over 1"x2" furring strips 16" on center. Any existing baseboard, window or door trim shall be removed and reinstalled or replaced with new trim over sheetrock. Latex base paint to be added to texture coat. When installing new sheetrock in conjunction with new windows, trim shall be eliminated and sheetrock returned to windows using metal corner bead and imitation marble sills or other specified materials. All openings without doors shall be finished with metal corner bead. 31. WALL FINISH - PANELING a. Over clean, smooth, flat surface in accordance with good standard practice. Nailed in the grooves with colored nails to match color of groove and adhesive as needed. All joints to be tight to eliminate crack from showing. b. On furred walls, 1x2 P.T. strips 16" O.C., with one piece running horizontal to the floor so that base can be nailed to it and keep the paneling from warping. At the ceiling provide horizontal strip for nailing of ceiling cove and stop panel warpage. 12 Bid 2016-046 12/15/2015 10:30 AM p. 80 City of Delray Beach C. All trim to be prefinished wood moulding to match paneling. Installed with tight -fitting mitered cuts and nailed with matching color panel nails. 32. WALL FINISH - CERAMIC TILE - THICK BED Remove existing material on indicated walls and replace with ceramic tile using thick -bed method over wire lath. Trim edges with bullnose tile. Wall tile shall equal or exceed the Standard Grade requirements of U.S. Department of Commerce Simplified Recommendation R61-62 and Federal Specification SST -308b. Wall tile shall be standard grade 4"x4"x1/4". 33. WALL FINISH - CERAMIC TILE - THIN SET Apply ceramic tile on new drywall or existing drywall, remove existing material on indicated walls and replace with ceramic tile using thin -set method of drywall. Trim edges with bullnose tile. Wall tile shall equal or exceed Standard Grade Requirements of U.S. Department of Commerce. Wall tile shall be Standard Grade 4"x4"x1/4". 34. FIXTURE SET Set shall include paper holder, toothbrush holder, two (2) towel bars, soap dish and grab bar. 35. CEILING FINISH - DRYWALL Ceiling shall be 1/2" sheetrock taped, bedded and sanded. Latex paint shall be added to texture coat and ceiling textured 2 coats. Drywall shall be applied directly to existing ceiling. Three -fourth (3/4) inch to 1-1/2" cove moulding shall be used only when ceiling butts to wood or paneled walls. Heavy textured spray (popcorn type) finish with paint added. 36. CEILING FINISH - DRYWALL OVER FURRING STRIPS Ceiling shall be 1/2" sheetrock, taped, bedded and sanded. Latex paint shall be added to textured coat and ceiling textured 2 coats. Install over 1"x3" furring strips, 16" on center. Three -fourth (3/4) inch to 1-1/2" cove moulding shall be used only when ceiling butts to wood or paneled walls. Heavy textured spray (popcorn type) finish with vinyl added. 13 Bid 2016-046 12/15/2015 10:30 AM p. 81 City of Delray Beach 37. DROP CEILING - DRYWALL Ceiling shall be 1/2" sheetrock, taped, bedded and sanded. Latex paint shall be added to textured coat and ceiling textured 2 coats. New ceiling shall be installed over new specified ceiling joist spaced 16" on center. Three -fourth (3/4) inch to 1-1/2" cove moulding shall be used only when ceiling butts to wood or paneled walls. Heavy textured spray (popcorn type) finish with vinyl added. 38. CEILING FINISH - TILE Install 1"x3" furring strips, 12" on center, on ceilings indicated. Over furring strips, install 1233x1233x1/2" acoustical ceiling tile. Tile shall be of the interlocking type; pattern and color as selected by the Owner. Perimeter of ceiling shall be furnished with manufacturer's recommended ceiling moulding. 39. SUSPENDED CEILING a. Exposed T -bar, as specified. Installed in strict accordance with manufacturer's recommendations. b. Unexposed T -bar, as specified. Installed in strict accordance with manufacturer's recommendations. 40. CEILING FINISH - PLASTER/DRYWALL One-half (1/2) inch sheetrock shall be taped, bedded and sanded smooth. Existing trim shall be removed and reinstalled or replaced with new trim over sheetrock. Latex base paint to be added to textured paint. All openings shall be finished with metal corner bead or trim. 41. SCUTTLE HOLES Shall be installed in area indicated on Bid Specifications (size 22"06") and trimmed to conform to ceiling surfaces. 42. WINDOWS AND DOORS - REPAIR When installing or repairing windows or doors, Contractor shall repair any surrounding area affected by this work. The repair work shall be finished so as to conform to the surrounding surfaces, texture and color. 14 Bid 2016-046 12/15/2015 10:30 AM p. 82 City of Delray Beach 42a. HURRICANE SHUTTERS All Hurricane shutters shall consist of Aluminum and shall meet all necessary codes and wind load ratings, Accordion shutters (sliding) or Bahamian and fixed panel shutters shall be fitted on all windows for inspection. 43. DOORS - GENERAL SPECIFICATIONS All doors specified as new shall be complete with new hardware and new lock -set. After trimming and fitting of door, all edges shall receive same finish as sides of door. A door bumper must be added to all doors. Include all trim and moulding necessary to finish both sides of the jamb. Acceptable locks only are Kwikset, Schledge or Wiser. Threshold to be included, exterior doors only. a. Interior doors shall be 1-3/8" flush, hollow core, Lauan or Beech, finish as designated by Owner, unless otherwise specified. b. Exterior doors shall be 1-3/4" minimum with weather stripping, flush steel door and matching jamb. Pease, Therma-tru, Stanly or equal unless otherwise specified. Door to include storm chain. C. Exterior combination door shall be 1-3/4" minimum with weather stripping, solid lower half, with window and screen insert upper half, finished as designated by Owner. Deadbolt shall be single cylinder. d. Observer scope. e. All new exterior keyed lock shall be keyed alike. 44. WOOD SCREEN DOOR Furnish and install new screen door at indicated location. Screen door shall be wood, 2 panel, 1-1/8" complete with aluminum screen wire, closer, latch and 2 coats of paint or varnish (Owner's choice). 45. ALUMINUM SCREEN DOOR Furnish and install new screen door at indicated location. Screen door shall be 1" all - aluminum prehung, with metal jamb, lock and closer. Model M-325 "Featherlite" as manufactured by Featherlite Co., or equal in quality. 46. GARAGE DOOR AND FRAMING - NEW As specified, doors shall be installed per manufacturer's recommended specifications. Remove and replace all broken or cracked glass. 15 Bid 2016-046 12/15/2015 10:30 AM p. 83 City of Delray Beach 47. WINDOW - GENERAL SPECIFICATIONS When installing a new type window in an existing wooden frame, all groves, off sets and projects on the side and head, jambs and sills shall be finished flush and smooth. These windows: aluminum awning, aluminum single hung, jalousie, casement, when specified new shall include new aluminum or fiberglass screens, permanent stripping, positive lock device, nylon or stainless bushings and aluminum glazing bead. The awning window shall have a torque -bar operator. All window and frames shall be thoroughly caulked at time of installation. Replace all broken or cracked glass in all existing windows. 47. WINDOW - GENERAL SPECIFICATIONS (continued) When installed in masonry openings, windows to be set on 1" x 2" p.t. furring bucks. When replacing damaged headers in frame walls: See Table 7. NOTE: Bathroom windows shall be obscured tempered glass. NOTE: Clean all windows free of paint, decals, stucco, etc. 48. NEW WINDOW INSTALLATION (FRAMING Window opening shall be framed to fit standard size windows and new casings and trim applied to match existing surfaces. 49. WINDOW - WOOD - NEW SASH New wooden sash shall be fitted to window opening so as to operate freely, lock properly and be reasonably weathertight. 50. WINDOW SCREEN -ALUMINUM FRAME Replace existing screen frames with new aluminum frames and 18 x 14 mesh screen complete with new latch and hangers. 51. SCREEN — RE -SCREEN Re -screen indicated area using 18 x 14 mesh aluminum screen wire. Replace screen moulding with new matching moulding. Replace all damaged or missing hooks and hangers. 52. EXTERIOR SIDING AND TRIM REPLACING Replace damaged siding as described. New siding shall blend and conform with surrounding area. Adjacent end joints shall be staggered at a distance of at least 2 studs. 16 Bid 2016-046 12/15/2015 10:30 AM p. 84 City of Delray Beach 53. EXTERIOR SIDING AND TRIM -NOVELTY Cover indicated sections of structure with new wood novelty siding or other specified material. All joints shall be tight and adjacent end joints shall be staggered. Sidings shall be installed over vapor barrier, blend and conform with existing structure. Al horizontally applied siding shall be staggered a minimum of 2 stud spaces. 54. EXTERIOR SIDING - ASBESTOS AND TRIM Asbestos siding and trim is no longer acceptable for use. No asbestos materials of any kind is allowed for use. 55. EXTERIOR SIDING - ALUMINUM Cover indicated area of structure with minimum of .024" aluminum siding. Quality to be called for on Bid Specification. Siding shall be installed over a vapor barrier or reflective type insulations as recommended by manufacturer. Installation shall include window J channel, door channel, inside and outside corners, starter strip and finish mould. Installation per manufacturer's recommendations. 56. TRIM FOR ALUMINUM Cover all window, door trim and sills with baked enamel, coil stock minimum .019". 57. EXTERIOR SIDING - STUCCO Cover designated sections of structure with cement stucco finish. If stucco is to be applied over frame construction, vapor barrier must first be applied to siding. Over vapor barrier nail metal reinforcement. Over reinforcement, apply one 3/8" brown coat and one 1/4" finish coat. 58. SOFFIT AND FASCIA - ALUMINUM Enclose all eaves indicated. This shall be done by installing baked enamel, aluminum, ventilated soffit material to underside of rafters. Enclosing of eaves shall include installation of fascia board and application of baked enamel aluminum over same. Soffit material shall be not less than .024" thickness, baked enamel aluminum. 59. SOFFIT AND FASCIA - FRAMED ALUMINUM Build soffit under roof overhang by installing baked enamel, aluminum soffit material over wooden soffit framing. Aluminum soffit material shall be either - ventilated, ribbed or v -grove, as selected by Owner. Aluminum for soffit shall be minimum thickness of 0.19" moulding, and trim shall be baked enamel aluminum. A fascia board shall be installed on rafter ends and covered with baked enamel aluminum with minimum thickness of 0.24". Soffit shall be constructed 90 degrees to wall, parallel to ground and soffit supporting "look -out" members shall be maximum 24" center to center. 17 Bid 2016-046 12/15/2015 10:30 AM p. 85 City of Delray Beach 60. EAVES - REPAIR Remove deteriorated section of eaves as indicated and replace with new section of approved materials to match existing. 61. SOFFIT - EAVES Eaves: Enclose all eaves indicated on work write-up sheet. This shall be done by applying 3/8" exterior plywood to underside of rafters. Enclosing of eaves shall include installation of fascia board. Soffit shall be solid, continuous vent or spot vented as indicated on work write-up sheet. Screen wire used shall be aluminum and fiberglass 18x14 mesh. 62. SOFFIT - FRAMED Build soffit under roof overhang as indicated on work write-up sheet. This shall be done by installing 3/8" exterior plywood from end of rafter to wall of structure. Soffit shall be constructed at 90 degrees to wall, parallel to ground, and shall not be attached to bottom of rafters. Maximum spacing for soffit supporting members shall be 24" center to center. Soffit shall be finished at wall with moulding strip and at end of rafter with a fascia board. Soffit shall be solid, continuous vent or spot vented as indicated on work write-up sheet. Screen wire used shall be aluminum 18/14 mesh. NOTE: All newly installed wooden soffit shall receive one coat primer and one coat of exterior oil base semi gloss. Nails used shall be galvanized type and countersunk and holes to be filled with putty. 63. GUTTER, DOWNSPOUTS - ALUMINUM BAKED ENAMEL OR GALVANIZED a. Aluminum shall be installed over existing fascia or back -stop with hangers recommended by manufacturer. Downspouts shall be placed over concrete splash box. b. Galvanized installation shall be same as above. 64. ROOF - GENERAL SPECIFICATIONS All roofing shall be applied in good workmanship -like manner and according to the work write-up and meet Southern standard Building Code, 1976 Edition and any applicable local amendments. All valleys, flashings and eave drips shall be replaced with standard galvanized metal, a minimum of 20 gauge. Eave drips to be backed by 1 "x2" P.T. strip from rafter ends of fascia. All vent pipes shall be properly flashed with approved lead, sleeve type flashings, pitch pans or other approved methods. 18 Bid 2016-046 12/15/2015 10:30 AM p. 86 City of Delray Beach All damaged or rotted sheathing boards shall be replaced with new. End joints shall be made over a rafter. Sheathing supporting verge rafters shall extend back onto the roof at least 4 feet. Any repair work on roof covering shall match existing as close as possible. Roof tile shall not be applied to the surface of roofs having an incline of less than 2-1/2 in 12. Tile shall be stacked on roof for a period of seven days before laying in setting bed. Tile is to be wet down before applied. See Table 8 for fastener schedule. Smaller size head nails may be used provided metal discs are used with them. 64. ROOF - GENERAL SPECIFICATIONS (continued) When new roofing is installed in conjunction with aluminum fascia, eave drips, gravel stops and flashing shall be matching aluminum. When new roofing is installed, sagging portions of roof shall be corrected. Purlins or sole plates shall be used when necessary. 65. ROOFING - SELVEDGE EDGE Remove existing roof, repair all damaged sheathing, rafters and related roof components. Install new flashing and eave drip and a 30 -pound asphalt saturated felt. Over felt, apply Barrett SIS, or GAF Double Coverage, or equal. 66. ROOFING - BUILT-UP (TAR AND GRAVEL) Remove existing roof covering and replace damaged sheathing, rafters and related roof components. Apply one 30# layer of felt tin tacked and then apply two layers of 15# felt mopped on. Flood coat and apply gravel. 67. ROOFING - METAL Remove existing roof, repair sheathing and rafters. Install metal starting strip on verge rafters and roof indicated sections with 5 -V -Crimp metal roofing and FHA type metal drip edge. 68. ROOFING -STRIP SHINGLES (ASPHALT) Remove existing roof covering and replace damaged sheathing, rafters and related roof components. Apply one 30# layer of felt and then apply one layer 15# felt mopped on. Install 240# 3 -TAB self-sealing asphalt shingles. Install new flashing and eave drip. 19 Bid 2016-046 12/15/2015 10:30 AM p. 87 City of Delray Beach 69. CABINET - VANITY Base cabinets shall be made of 5/8" to 3/4" Veneer grade A -B plywood. Finish shall be of furniture quality or Formica clad minimum 1/32" thickness over 5/8" to 3/4" CC grade plywood or imitation molded marble top and doors to self closing hinges. 70. CABINET - MEDICINE Shall be standard size, recessed, with minimum three (3) shelves, a mirror, unless otherwise specified on Bid Specifications. 71. CABINET - KITCHEN BASE a. Base cabinets shall be made of 5/6" to 3/4" Veneer grade A -B plywood. Finish shall be of furniture quality or Formica clad minimum 1/32" thickness over 5/8" to 3/4" C -C grade plywood. No wafer board, structural particle board or oriented strand board shall be used. Top of cabinet shall be approximately 25" wide with 4" minimum back splash Formica Curv-a-Top(.052) minimum thickness or equal. Over 5/8" to 3/4" C -C grade plywood, self-closing hinges and side mounted drawer guides and all hardware to be included. Include a fixed shelf where possible. 72. CABINET - KITCHEN UPPER Upper kitchen cabinets shall be made of 5/8" to 3/4" Veneer grade A -B plywood. Finish shall be of furniture quality or Formica clad minimum 1/32" thickness over 5/8" to 3/4" C -C grade plywood. Adjustable shelves in single door wall cabinets and self closing hinges. 73. COUNTER TOP Shall be approximately 25" wide or greater with minimum 4" backsplash Formica Curve -a - Top (.052) minimum thickness or equal over 5/8" to 3/4" C -C grade plywood. 74. CLOSETS Build a clothes closet in the indicated room by installing 2" x 4" studs, 16" on center, from floor to ceiling. Inside dimensions to be 2" - 0 by specified length. Closet shall be finished inside and out to conform with room. Baseboard, Louvered doors and trim out, clothes shelf and rod inclusive. 75. ELECTRICAL Electrical Contractor shall verify adequacy of existing electrical service for adding electrical devices. All electrical work shall comply to applicable codes. Contractor shall pay for all charges, for new connections or services increase by F.P.L. 20 Bid 2016-046 12/15/2015 10:30 AM p. 88 City of Delray Beach The electrical Contractor shall notify Building Inspector of any unsafe or inadequate wiring before submission of his bid to the General Contractor. Once electrical Contractor has submitted his bid and it has been accepted by the General Contractor, the General Contractor will be held responsible for the acceptance of al the wiring by the electrical inspector. When specified, the following items shall consist of: a. Service shall include increasing capacity to indicated amps, grounding and lightning arrester. b. Service and panel box shall include increase of service as indicated, box with number of circuits as indicated, lightning arrester and ground, distribute all circuits to avoid overload of service. C. All appliance circuits shall be separate circuits and as required, G.F.C.I. outlets in bath, kitchens and exteriors. d. When light fixtures are called for, the following Hampton Bay 'Thomas" fixtures shall be used unless otherwise specified: (1) L.R., D.R., B.R. Ceilings.......................................Model No. SL7510 (2) Kitchen.................................................................Model No. SL468-4 (3) Bath ........................................................Model Nos. SL282 or SL286 (4) Hall Ceiling ........................................................Model No. SL8436-8 (5) Outside Entrance "Hampton Bay" .....Model Nos 103-228 Wall and 385-589 Ceiling e. New receptacles to be duplex ivory, 15A-20 amp units as per code. 76. APPLIANCES General - All new appliances to be specified in work write-up as to model, color and location. Contractor is to provide the Department of Community Improvement with all warranties and/or guarantees. a. Electrical Ranges shall be G.E. 30" Free Standing Electric Range Model # JPB68HK installed and tested for proper operation. b. Gas Ranges shall be connected to gas supply and tested for proper operation. Duplex receptacle shall included with range when needed for range accessories. C. Range Hoods shall match range quality. d. Refrigerator shall be installed in level position with duplex receptacle no more than one (1) foot from unit. 21 Bid 2016-046 12/15/2015 10:30 AM p. 89 City of Delray Beach 77. HEATING All heaters will conform to applicable codes. a. Gas - Indicated model shall be installed in area designated and tested for proper operation. b. Electric - Indicated model shall be installed in area designated and tested for proper operation. Individual heaters shall be on separate circuits as per Southern Standard Building Code. All electric heaters shall be equipped with forced air operation. 78. PLUMBING General - All plumbing shall comply with the Southern Standard Plumbing Code in effect as well as any local amendments. All work consisting of 50% or more of existing value must be brought up to present code and conditions. Contractor to be responsible for all permits and inspections necessary. Before submitting his bids, the plumbing Contractor shall verify the adequacy of existing water and sewer mains. Once the contract is let, the General Contractor will be responsible for the passing of all plumbing by the plumbing inspector. All tubs, sinks, lavatories, water heaters and/or water closets, when provided new, shall be installed complete: from the nearest fittings with 1/2" copper lines, sweat type fittings, all new chrome trim and fittings as specified. This includes, but is not limited to, faucets, traps, supply and return pipes, stops, and diverter valves. When a shower head and supply lines are called for, they shall be accompanied by separate shut -offs and shower rod. All work shall include vents, clean -outs, trap and other items required by local codes. a. Electric Water Heaters shall be installed complete with separate 220 volt circuit. Unit to be a 220 volt double element energy efficient model with high limit safety cut-off and a pressure relief valve run to the outside or drained into a over flow pan. with a minimum 5 -year guarantee. Gas Water Heaters shall be installed complete with gas lines and properly vented. C. Washing Machine Connection - Install vent and drain with all necessary waste lines, hot and cold water supply lines, bibs, and one (1) grounded duplex 110V electric outlet within 2 feet of washer location. (NS does not provide washer/dryer units). d. Tub - Remove old bathtub and replace with a new 5 -foot porcelain on steel bathtub. 22 Bid 2016-046 12/15/2015 10:30 AM P. 90 City of Delray Beach e. Tub Fixtures Faucet - Remove old tub fixtures and replace with Moen model # L8283 single lever valve, shower head and tub down spout. Vanity Lavatory - Replace with new cast iron unit 18" x 15" wall hanger with all necessary fittings and plumbing (American Standard Cadet Model #8115 or equal) when replacing wall hung sink. When replacing cabinet style use cultured marble (All cabinets to be all wood in construction). g. Water Closet - Replace with new Kohler Well Worth Model # 99-146 or equal with water saver tank, complete with supply, and all plumbing necessary to install new toilet. This includes a new seat new seat. Kitchen - Replace with two compartment stainless steel sink with ledge mounted swing spout faucet, stainless steel strainer and stops as well as necessary fittings. Faucet to be American Standard Cadet Model # 8410 or equal. Sewer - Trench and lay PVC schedule 40 sewer pipe as per code. Make complete connections at street stub -up and house outlet complete with clean -outs as per local code. Water Line - Trench to one (1) foot and lay 3/4" potable PVC Schedule 40 or copper line, and connect to meter and house line as per local code. k. Septic Tank - Completely pump out tank, knock holes in the bottom and fill with sand or approved material. 79. FENCES a. Shall consist of the chain link variety. Hot dipped galvanized #11 minimum wire, posts, and fasteners. Entrance gates shall be minimum 36", driveway gates minimum 10'. Posts shall be anchored in concrete. All fence installations shall be surveyed. As specified. 80. DEMOLISH AND REMOVE FROM PREMISES. HAUL AWAY DEBRIS All items listed under this specification shall be removed from the premises before calling for final inspection. Remaining areas shall be left clean. 81. PEST EXTERMINATION a. When termite treatment is specified, all structures on property are to be treated. The "treatment" shall be that treatment is recommended by a bonded, licensed exterminator to rid the structures of any and all types of termites and shall carry a minimum guarantee of one (1) year. 23 Bid 2016-046 12/15/2015 10:30 AM P. 91 City of Delray Beach b. Other treatment as specified. Chemicals used shall be those that will cause the least inconvenience to the property owner (moving of foam rubber articles, plants, etc..). Any damage to the structure, interior or exterior, or to the property (plants, etc.) caused by termite treatment, shall be repaired or replaced by the exterminating contractor. 82. PAINTING - GENERAL SPECIFICATIONS No interior or exterior painting is to be done without a painting inspection and written approval to proceed. All painting including prime coat, second coat and final coast shall be done only by licensed Contractor. The first paint inspection is to be made after surface preparation. Second inspection after application of first coat. The final inspection is to be made after application of final coat. Painting shall be done at such times when dust free and heat work may be achieved. All painting, including prime coat, second coat and final coats, shall be done only by a licensed Contractor and the workmanship shall be of professional quality. The painter shall apply each coat at the rate recommended by the manufacturer, smoothly without runs, sags or holidays and be applied in strict accordance with manufacturer's specifications. All paint and other finished materials shall be M.A.B., Bear, Porter, Pittsburgh, Sherwin Williams or Benjamin Moore only. All paint shall be mildew resistant. No lead based paint will be authorized. Any painting over dirt, loose, scaling or peeling paint will be rejected. All joints in trim, siding and frames shall be caulked by gun method before application of paint. Prepare surfaces by scraping loose paint, point up all cracks and holes and sand smooth both exterior and interior surfaces. Paint colors shall be selected by Owner only. No paint shall be applied until all nail holes have been puttied and all defects in woodwork have been eliminated. All surfaces to receive paint, number of coats and special applications are indicated. All surfaces including floors, walls, ceilings, trim, doors and windows shall be cleaned out and excessive paint removed from same upon completion of painting. Reasonable care shall be exercised in moving ladders and scaffolding about dwelling to avoid damage to shrubbery and premises. The painting out of a room shall include all walls, ceilings, base trim, windows, window and door trim, interior and exterior of all closets and kitchen cabinets and both sides and edges of doors. 24 Bid 2016-046 12/15/2015 10:30 AM p. 92 City of Delray Beach All newly installed wood shall receive one coat of primer or undercoat and two coats of semi gloss paint. All paint is to be removed from both sides of window, trim and door glass by painting Contractor. All paint shall be delivered to the job site in unopened containers. a. Exterior Paint Wood - All exterior wood, siding, soffits, fascia, trim, etc., shall be painted using an exterior oil based penetrating undercoat and one or two coats alkyd enamel semi gloss paint or equal. Stucco - All stucco shall be painted using an oil based penetrating sealer and flat acrylic latex house paint. Interior Paint Kitchen and bath walls and ceiling shall be painted using an alkyd enamel, high or semi gloss. All other rooms shall be painted using a latex, acrylic, water-based, semi gloss paint. (Equal to Sherwin Williams, Hi -Hide, and latex acrylic semi gloss.) Ceilings shall be painted white using a latex water-based flat paint. (Except in kitchens and baths where a white high or semi gloss oil-based enamel is to be used.) Doors and Trim - Existing doors and trim to receive one (1) coat oil-based penetrating sealer and semi gloss alkyd enamel on sides, top, bottom and edges. New Doors and Trim - Prime One (1) coat oil-based penetrating sealer and paint as needed with high or semi gloss alkyd enamel on sides, top, bottom and edges. C. Aluminum - High gloss alkyd enamel over prime coat equal to Sherwin Williams Kern Lustra Enamel. d. The Contractor will supply extra paint to the homeowner to match in color and brand that which was used as the final coat; amounts as follows: Exterior - one gallon Exterior Trim - one quart Kitchen and Bath - one quart Bedrooms - one quart Living and Dining Room - 1/2 gallon 25 Bid 2016-046 12/15/2015 10:30 AM p. 93 City of Delray Beach 83. LANDSCAPING a. Fill - Provide and install clean sand or fill in designated low areas. b. Sodding - Level designated area and clean free of all debris. Sod with St. Augustine or Bahia as specified in smooth uniform manner. Water all grass upon application. C. Tree Removal - Remove rotted trees or shrubs. Leave no exposed roots. Fill hole and patch area with sod where applicable. 84. WALKS Sidewalks to be formed and poured as shown on write-up. Concrete to be 2500 Ib. 4" thick, broom finish, edged and lined. To be graded to allow all water to run off. 85. BLACKTOP DRIVES Install blacktop drive as per work write-up. Include necessary grading to receive base and topping. Blacktop not to be less than 1"thick after compaction. Finish grade adjoining areas. 86. CONCRETE DRIVES Per code, 4' thick, 104" wide. Aprons to be 6" thick with 6x6 10/10 wire mesh. Sidewalks extending through drive should also be 6" thick. 87. CARPETING All carpet and pad shall meet HUD FHA requirements and a written manufacturer's certification must be submitted or carpet shall be labeled per U.S. 44C. a. Colors shall be selected and approved by the Owner prior to installation. b. Carpet shall not be installed until all interior work is completed. 88. INSULATION Insulation indicated in the work write-up shall include: insulation, preparation of existing areas to receive insulation, cleanup and protection of work and certification of material. a. Insulation material may be "Insulite", blown rock wool, rock wool batts and fiberglass batts, Johns -Manville or equal. Batts shall be a full _3'" thick and blown wool shall be a minimum thickness to provide an R-19 rating. Provide minimum 1" airspace between roof decking and insulation baffle around perimeter of attic. 26 Bid 2016-046 12/15/2015 10:30 AM p. 94 City of Delray Beach All insulation shall be installed as per manufacturer's recommendations and shall comply with Florida State Energy Code. LAND DEVELOPMENT REGULATIONS SECTION 4.6.16 LANDSCAPE REGULATIONS SECTION F 89. LANDSCAPING CONTINUED (ADDENDUM) 1. Irrigation Requirements: All landscaped areas shall be provided with a sprinkler system, automatically operated, in order to provide complete coverage of all plant material and grass to be maintained. Systems shall be designed to permit all zones to be daylight watering as established in the South Florida Water Management District Guidelines. Exceptions to be the requirements to provide irrigation are noted below: 2. Irrigation of Existing Plant Communities: Existing plant communities and ecosystems, maintained in a natural state, do not require and shall not have any additional irrigation water added in any form. 3. Re-established Native Plant Areas: Native plant areas that are supplements to existing plant community or newly installed by the developer may initially require additional water to become established. The water required during the establishment period shall be applied from a temporary irrigation system, a water truck or by hand watering from standard hose bib source. 4. Irrigation Design Standards: The following standards shall be considered the minimum requirements for landscape irrigation design: a. All landscaped areas shall be provided with an irrigation system, automatically operated, to provide complete coverage of all plant materials and grass to be maintained. The source of water shall be pursuant to Section 6.2 10 (B) (5). The use of recycled water is encouraged. Wherever feasible, sprinkler heads irrigating lawns or other high water demand landscape areas shall be circuited so they are on a separate zone or zones from those irrigating trees, shrubbery or other reduced water requirement areas. C. Automatically controlled irrigation systems shall be operated by an irrigation controller that is capable of watering high water requirement areas on a different schedule from law water requirement areas. d. Sprinkler heads shall be installed and maintained so as to minimize spray upon any public access, sidewalk, street or other non -pervious area. e. The use of low trajectory spray nozzles is encouraged in order to reduce the effect of wind velocity on the spray system. The use of low volume or drip systems is encouraged. g. The technology for moisture sensing devises improved, their use is encouraged. 27 Bid 2016-046 12/15/2015 10:30 AM P. 95 City of Delray Beach The use of pop-up sprinkler heads is required in the swale area between the property line and the edge of pavement of the adjacent right-of-way to minimize pedestrian hazard. LAND DEVELOPMENT REGULATIONS ARTICLE 7.6 PLUMBING CODE, SECTION 7.6.2 90. LAWN SPRINKLERS: (1205) a. Lawn sprinkler systems shall be equipped with an approved backflow preventer on the discharge side of each of the last valves. the backflow preventer shall be at least six (6) inches above the highest head, and at no time less than six (6) inches above the surrounding ground. Where combination control valves and backflow preventers are installed, the bottom of the valves shall constitute the bottom of the backflow preventer. The following work must be performed by a person holding a current Florida state registered or certified plumbing license and registered with the City of Delray Beach, Florida. The plumber shall cut the tee in the line for the sprinkler line take -off. The sprinkler firm may take it from there provided they follow the code and have the proper inspection. C. An approved check valve shall be installed in the main supply line on the meter side before the first sprinkler circuit take -off. d. All sprinkler systems shall also comply with the State sanitary code and any current revisions. e. Sprinkler heads will be installed so that no water shall spray on a public street or sidewalk. If after they are installed the plumbing inspector shall find such a condition exists at any time, the contractor who installed same, shall correct the condition after being notified by the plumbing inspector. LAND DEVELOPMENT REGULATION ARTICLE 7.7 WELLS AND SPRINKLER SYSTEMS 91. WELLS FOR NON -POTABLE WATER; SPRINKLER SYSTEM Section 7.7.9 Permit Required: It shall be unlawful for any person or his agents or employees to drive or drill any water well for non -potable uses or to install any sprinkler system within the city without first having obtained a permit from the City Building Department to do that work. Section 7.7. 10 Application of State Sanitary Code: All sprinkler systems shall be installed in accordance with Chapter 4, Section 10-D of the State Sanitary Code and current revisions. 28 Bid 2016-046 12/15/2015 10:30 AM p. 96 City of Delray Beach Section 7.7.11 Duties of City Building Official; Inspections: (A) Before a permit shall be issued, the Building Official or his designee, shall ascertain whether or not the well or sprinkler system is to be connected with the public water supply of the city in any way and shall see that the requirements of all ordinances, rules and regulations protecting the health and safety of the citizens of the city are met. (B) The Building Official shall inspect all work, including any sprinkler system that be supplied by the well, before the well is covered and final connection is made. Section 7.7.12 Location of Well from Septic Tank or Drain field: No well shall be permitted within a distance of 75 feet from any septic tank or drain field. Section 7.7.13 Work to be Done by Licensed Plumber: The following work must be performed by a person holding a current state registered or certified plumbing license and registered with the city. Nothing herein shall prohibit the homeowner from performing this work in accordance with Section 7.7.2 of this Article. (A) The main water line shall rise a minimum of six inches above the highest sprinkler head with gate valve installed in line to control each sprinkler circuit. (B) An approved backflow preventer shall be installed on the discharge side of the gate valve controlling the circuit. (C) An approved check valve shall be installed in the main supply line on the meter side of the first sprinkler circuit takeoff. (D) The house or building water supply shall be connected to main supply pipe between meter and check valve. ACCEPTABLE MATERIALS FOR WELL SYSTEMS • WELL SYSTEM • 1 1/2 ZONE LINES • 1 " PVC PIPE • 3/4" PVC PIPE • 1 1/4" PVC PIPE • 2" - WELL PVC 29 Bid 2016-046 12/15/2015 10:30 AM p. 97 City of Delray Beach TORO SPRINKLER HEAD WITH SWING JOINTS • SLEEVES 1 1/2 " PVC • INTERMATIC 220 TIMER • STAYRITE - PUMP (2HP) 30 Bid 2016-046 12/15/2015 10:30 AM p. 98 Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Signature Name and Title Date Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title Date Conflict of Interest Disclosure Form The award of this RFP/Bid is subject to the provisions of Chapter 112, Florida Statutes and Palm Beach County Ordinance Section 2-443. All Proposers/Bidders must disclose within their proposal: the name of any officer, director, or agent who is also an employee of the City of Delray Beach. Furthermore, all Proposers/Bidders must disclose the name of any City employee or relative of a City employee who owns, directly or indirectly, an interest in the Proposers/Bidders firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential conflicts of interest for key personnel involved in the award of this RFP/Bid. The term "conflict of interest" refers to situations in which financial or other personal considerations may adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in exercising any City duty or responsibility in administration, management, instruction, research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary ❑ To the best of our knowledge, the undersigned firm has no potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. ❑ The undersigned firm, by attachment to this form, submits information which may be a potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. Acknowledged by Firm Name Signature Name and Title Date Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. CITY OF DELRAY BEACH GENERAL TERMS AND CONDITIONS These instructions are standard for all contracts for commodities or services issued through the City of Delray Beach Purchasing Department. The City may delete, supersede, or modify any of these standard instructions for a particular contract by indicating such change in the Invitation to Bid (ITB), Special Conditions, Technical Specifications, Instructions, Proposal Pages, Addenda, and Legal Advertisement. In this general conditions document, Invitation to Bid (ITB) and Request for Proposal (RFP) are interchangeable. PART I CONDITIONS: 1.1 PUBLIC ENTITY CRIMES: Pursuant to F.S. 287.133, as amended, a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity, may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work, may not submit a proposal on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in section 287.017 for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. Each Proposer must certify that the Proposer is not subject to these prohibitions regarding public entity crimes. 1.2 SCRUTINIZED COMPANIES: This Section applies to any contract for goods or services of $1 million or more. The Proposer certifies that it is not on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List and that it does not have business operations in Cuba or Syria as provided in section 287.135, Florida Statutes (2011), as may be amended or revised. The City may terminate a contract at the City's option if the Proposer is found to have submitted a false certification as provided under subsection (5) of section 287.135, Florida Statutes (2011), as may be amended or revised, or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List or has engaged in business operations in Cuba or Syria, as defined in Section 287.135, Florida Statutes (2011), as may be amended or revised. 1.3 DEBARRED OR SUSPENDED PROPOSERS: The Proposer certifies, by submission of a response to this solicitation, that neither it nor its principals and subcontractors are presently debarred or suspended by any Federal department or agency. 1.4 LOBBYING ACTIVITIES: All Proposers are advised that the Palm Beach County Lobbyist Registration Ordinance (Section 2- 351 of the Palm Beach County Code of Ordinances) applies to the City and this solicitation. Any violation of this requirement may cause the Proposer to be disqualified and prohibited from participating further in the RFP process. 1.5 COMPLIANCE WITH LAWS: Proposer shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant any order. 1.6 NON-DISCRIMINATION: There shall be no discrimination as to race, sex, color, creed, age or national origin in the operations conducted under this solicitation. 1.7 PUBLIC RECORDS: Proposer shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Proposer agrees to: (a) Keep and maintain all records that ordinarily and necessarily would be required by the City. (b) Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. (d) Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Proposer at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Proposer. (e) If Proposer does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. Any language contained in the Proposer's response to the RFP purporting to require confidentiality of any portion of the Proposer's response to the RFP, except to the extent that certain information is in the City's opinion a Trade Secret pursuant to Florida law, shall be void. If a Proposer submits any documents or other information to the City which the Proposer claims is Trade Secret information and exempt from Florida Statutes Chapter 119.07 ("Public Records Laws"), the Proposer shall clearly designate that it is a Trade Secret and that it is asserting that the document or information is exempt. The Proposer must specifically identify the exemption being claimed under Florida Statutes 119.07. The City shall be the final arbiter of whether any information contained in the Proposer's response to the RFP constitutes a Trade Secret. The city's determination of whether an exemption applies shall be final, and the proposer agrees to defend, indemnify, and hold harmless the city and the city's officers, employees, and agent, against any loss or damages incurred by any person or entity as a result of the city's treatment of records as public records. Proposals purporting to be subject to copyright protection in full or in part will be rejected. EXCEPT FOR CLEARLY MARKED PORTIONS THAT ARE BONA FIDE TRADE SECRETS PURSUANT TO FLORIDA LAW, DO NOT MARK YOUR RESPONSE TO THE RFP AS PROPRIETARY OR CONFIDENTIAL. DO NOT MARK YOUR RESPONSE TO THE RFP OR ANY PART THEREOF AS COPYRIGHTED. 1.8 INSPECTOR GENERAL: Proposer is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of purchases and contracts, and may demand and obtain records and testimony from Proposer and its sub licensees and lower tier sub licensees. Proposer understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Proposer or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of any order. 1.9 CONE OF SILENCE: Proposer's are advised that a Cone of Silence is in effect at the time of submission. The Cone of Silence prohibits any communications, except written correspondence, between the Proposers or any Person representing the Proposers, and any member of the City Commission, the Commission's staff, any City employee authorized to act on behalf of the City to award the contract or Bid, or any member of the Selection Committee. The Cone of Silence will commence and take effect at the deadline for submitting bids. Section 36.13 of the City Code provides "[a]ny person participating in a competitive solicitation issued by the City shall comply with Section 2-355 of the Palm Beach County Code of Ordinances." 1.10 LOCAL PREFERENCE: In accordance with the City of Delray Beach Code of Ordinances Sec. 36.14, the City shall give preference to a Local Business if the Local Business' bid is determined to be within five percent (5%) or five thousand dollars ($5,000.00), whichever is less, of the lowest responsible and responsive proposer. 1.11 LITIGATION VENUE: The Proposers waive the privilege of venue and agree that all litigation between them in the state courts shall take place in Palm Beach County, Florida and that all litigation between them in the federal courts shall take place in the Southern District in and for the State of Florida. 1.12 INDEMNITY/HOLD HARMLESS AGREEMENT: Proposer shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Proposer, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of any order including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Proposer shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by the City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of any order. To the extent considered necessary by the Chief Purchasing Officer and the City Attorney, any sums due Proposer under any order may be retained by City until all of City's claims for indemnification pursuant to any order have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by the City. Part II DEFINITIONS/ORDER OF PRECEDENCE: 2.01 BIDDING DEFINITIONS The City will use the following definitions in its general conditions, special conditions, technical specifications, instructions to bidders, addenda and any other document used in the bidding process: INVITATION TO BID (ITB) when the City is requesting bids from qualified Bidders. REQUEST FOR PROPOSALS (RFP) when the City is requesting proposals from qualified Proposers. BID — a price and terms quote received in response to an ITB. PROPOSAL — a proposal received in response to an RFP. BIDDER — Person or firm submitting a Bid. PROPOSER — Person or firm submitting a Proposal. RESPONSIVE BIDDER — A person whose bid conforms in all material respects to the terms and conditions included in the ITB. RESPONSIBLE BIDDER — A person who has the capability in all respects to perform in full the contract requirements, as stated in the ITB, and the integrity and reliability that will assure good faith performance. FIRST RANKED PROPOSER — That Proposer, responding to a City RFP, whose Proposal is deemed by the City, the most advantageous to the City after applying the evaluation criteria contained in the RFP. PROPOSER — Successful Bidder or Proposer who is awarded a Purchase Order or Contract to provide goods or services to the City. CONTRACTOR — Successful Bidder or Proposer who is awarded a Purchase Order, award Contract, Blanket Purchase Order agreement, or Term Contract to provide goods or services to the City. CONTRACT — A deliberate verbal or written agreement between two or more competent parties to perform or not to perform a certain act or acts, including all types of agreements, regardless of what they may be called, for the procurement or disposal of equipment, materials, supplies, services or construction. CONSULTANT — Successful Bidder or Proposer who is awarded a contract to provide professional services to the City. The following terms may be used interchangeably by the City: ITB and/or RFP; Bid or Proposal; Bidder, Proposer, or Proposer; Contractor or Consultant; Contract, Award, Agreement or Purchase Order. 2.02 SPECIAL CONDITIONS: Any and all Special Conditions contained in this solicitation that may be in variance or conflict with these General Conditions shall have precedence over these General Conditions. If no changes or deletions to General Conditions are made in the Special Conditions, then the General Conditions shall prevail in their entirety, PART III BIDDING AND AWARD PROCEDURES: 3.01 SUBMISSION AND RECEIPT OF BIDS: To receive consideration, bids must be received prior to the bid opening date and time. Unless otherwise specified, Bidders should use the proposal forms provided by the City. These forms may be duplicated, but failure to use the forms may cause the bid to be rejected. Bids will be publicly opened in the Purchasing Department Office, or other designated area, in the presence of Bidders, the public, and City staff. Bidders and the public are invited and encouraged to attend bid openings. Bids will be tabulated and made available for review by Bidder's and the public in accordance with applicable regulations. 3.02 MODEL NUMBER CORRECTIONS: If the model number for the make specified in this ITB is incorrect, or no longer available and replaced with an updated model with new specifications, the Bidder shall enter the correct model number on the bidder proposal page. In the case of an updated model with new specifications, Bidder shall provide adequate information to allow the City to determine if the model bid meets the City's requirements. 3.03 PRICES QUOTED: Deduct trade discounts, and quote firm net prices. Give both unit price and extended total. In the case of a discrepancy in computing the amount of the bid, the unit price quoted will govern. All prices quoted shall be F.O.B. destination, freight prepaid (Bidder pays and bears freight charges, Bidder owns goods in transit and files any claims), unless otherwise stated in Special Conditions. Each item must be bid separately. No attempt shall be made to tie any item or items contained in the ITB with any other business with the City. 3.04 WARRANTIES OF USAGE: Any quantities listed in this ITB as estimated or projected are provided for tabulation and information purposes only. No warranty or guarantee of quantities is given or implied. It is understood that the Contractor will furnish the City's needs as they arise. 3.05 APPROVED EQUAL: When the technical specifications call for a brand name, manufacturer, make, model, or vendor catalog number with acceptance of APPROVED EQUAL, it shall be for the purpose of establishing a level of quality and features desired and acceptable to the City. In such cases, the City will be receptive to any unit that would be considered by qualified City personnel as an approved equal. In that the specified make and model represent a level of quality and features desired by the City, the Bidder must state clearly in the bid any variance from those specifications. It is the Bidder's responsibility to provide adequate information, in the bid, to enable the City to ensure that the bid meets the required criteria. If adequate information is not submitted with the bid, it may be rejected. The City will be the sole judge in determining if the item bid qualifies as an approved equal. 3.06 MINIMUM AND MANDATORY TECHNICAL SPECIFICATIONS: The technical specifications may include items that are considered minimum, mandatory, or required. If any Bidder is unable to meet or exceed these items, and feels that the technical specifications are overly restrictive, the bidder must notify the Purchasing Department immediately. Such notification must be received by the Purchasing Department prior to the deadline contained in the ITB, for questions of a material nature, or prior to the deadline for questions. If no such notification is received prior to that deadline, the City will consider the technical specifications to be acceptable to all bidders. 3.07 MISTAKES: Bidders are cautioned to examine all terms, conditions, specifications, drawings, exhibits, addenda, delivery instructions and special conditions pertaining to the ITB. Failure of the Bidder to examine all pertinent documents shall not entitle the bidder to any relief from the conditions imposed in the contract. 3.09 SAMPLES AND DEMONSTRATIONS: Samples or inspection of product may be requested to determine suitability. Unless otherwise specified in Special Conditions, samples shall be requested after the date of bid opening, and if requested should be received by the City within seven (7) working days of request. Samples, when requested, must be furnished free of expense to the City and if not used in testing or destroyed, will upon request of the Bidder, be returned within thirty (30) days of bid award at Bidder's expense. When required, the City may request full demonstrations of units prior to award. When such demonstrations are requested, the Bidder shall respond promptly and arrange a demonstration at a convenient location. Failure to provide samples or demonstrations as specified by the City may result in rejection of a bid. 3.10 LIFE CYCLE COSTING: If so specified in the ITB, the City may elect to evaluate equipment proposed on the basis of total cost of ownership. In using Life Cycle Costing, factors such as the following may be considered: estimated useful life, maintenance costs, cost of supplies, labor intensity, energy usage, environmental impact, and residual value. The City reserves the right to use those or other applicable criteria, in its sole opinion that will most accurately estimate total cost of use and ownership. 3.11 BIDDING ITEMS WITH RECYCLED CONTENT: In addressing environmental concerns, the City of Delray Beach encourages Bidders to submit bids or alternate bids containing items with recycled content. When submitting bids containing items with recycled content, Bidder shall provide documentation adequate for the City to verify the recycled content. The City prefers packaging consisting of materials that are degradable or able to be recycled. When specifically stated in the ITB, the City may give preference to bids containing items manufactured with recycled material or packaging that is able to be recycled. 3.12 USE OF OTHER GOVERNMENTAL CONTRACTS: The City reserves the right to reject any part or all of any bids received and utilize other available governmental contracts, if such action is in its best interest. 3.13 QUALIFICATIONS/INSPECTION: Bids will only be considered from firms normally engaged in providing the types of commodities/services specified herein. The City reserves the right to inspect the Bidder's facilities, equipment, personnel, and organization at any time, or to take any other action necessary to determine Bidder's ability to perform. The Purchasing Officer reserves the right to reject bids where evidence or evaluation is determined to indicate inability to perform. 3.14 BID SURETY: If Special Conditions require a bid security, it shall be submitted in the amount stated. A bid security can be in the form of a bid bond or cashier's check. Bid security will be returned to the unsuccessful bidders as soon as practicable after opening of bids. Bid security will be returned to the successful bidder after acceptance of the performance bond, if required; acceptance of insurance coverage, if required; and full execution of contract documents, if required; or conditions as stated in Special Conditions. 3.15 PROHIBITION OF INTEREST: No contract will be awarded to a bidding firm who has City elected officials, officers or employees affiliated with it, unless the bidding firm has fully complied with current Florida State Statutes and City Ordinances relating to this issue. Bidders must disclose any such affiliation. Failure to disclose any such affiliation will result in disqualification of the Bidder and removal of the Bidder from the City's bidder lists and prohibition from engaging in any business with the City. 3.16 RESERVATIONS FOR AWARD AND REJECTION OF BIDS: The City reserves the right to accept or reject any or all bids, part of bids, and to waive minor irregularities or variations to specifications contained in bids, and minor irregularities in the bidding process. The City also reserves the right to award the contract on a split order basis, lump sum basis, individual item basis, or such combination as shall best serve the interest of the City. The City reserves the right to make an award to the responsive and responsible bidder whose product or service meets the terms, conditions, and specifications of the ITB and whose bid is considered to best serve the City's interest. In determining the responsiveness of the offer and the responsibility of the Bidder, the following shall be considered when applicable: the ability, capacity and skill of the Bidder to perform as required; whether the Bidder can perform promptly, or within the time specified, without delay or interference; the character, integrity, reputation, judgment, experience and efficiency of the Bidder; the quality of past performance by the Bidder; the previous and existing compliance by the Bidder with related laws and ordinances; the sufficiency of the Bidder's financial resources; the availability, quality and adaptability of the Bidder's supplies or services to the required use; the ability of the Bidder to provide future maintenance, service or parts; the number and scope of conditions attached to the bid. If the ITB provides for a contract trial period, the City reserves the right, in the event the selected bidder does not perform satisfactorily, to award a trial period to the next ranked bidder or to award a contract to the next ranked bidder, if that bidder has successfully provided services to the City in the past. This procedure to continue until a bidder is selected or the contract is re -bid, at the sole option of the City. 3.17 LEGAL REQUIREMENTS: Applicable provisions of all federal, state, county laws, and local ordinances, rules and regulations, shall govern development, submittal and evaluation of all bids received in response hereto and shall govern any and all claims and disputes which may arise between person(s) submitting a bid response hereto and the City by and through its officers, employees and authorized representatives, or any other person, natural or otherwise; and lack of knowledge by any bidder shall not constitute a cognizable defense against the legal effect thereof. 3.18 BID PROTEST PROCEDURE: ANY PROPOSER OR BIDDER WHO IS NOT RECOMMENDED FOR AWARD OF A CONTRACT AND WHO ALLEGES A FAILURE BY THE CITY TO FOLLOW THE CITY'S PROCUREMENT ORDINANCE OR ANY APPLICABLE LAW MAY PROTEST TO THE CHIEF PURCHASING OFFICER, BY DELIVERING A LETTER OF PROTEST TO THE CHIEF PURCHASING OFFICER WITHIN THREE BUSINESS (3) DAYS AFTERA NOTICE OF INTENT TO AWARD IS POSTED. Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of twenty thousand dollars ($20,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. PART IV BONDS AND INSURANCE 4.01 PERFORMANCE BOND: If a performance bond is required in Special Conditions, the Contractor shall within fifteen (15) working days after notification of award, furnish to the City a Performance Bond, payable to the City of Delray Beach, Florida, in the face amount specified in Special Conditions as surety for faithful performance under the terms and conditions of the contract. If the bond is on an annual coverage basis, renewal for each succeeding year shall be submitted to the City thirty (30) days prior to the termination date of the existing Performance Bond. The Performance Bond must be executed by a surety company of recognized standing, authorized to do business in the State of Florida and having a resident agent. Acknowledgement and agreement is given by both parties that the amount herein set for the Performance Bond is not intended to be nor shall be deemed to be in the nature of liquidated damages nor is it intended to limit the liability of the Contractor to the City in the event of a material breach of an Agreement by the Contractor. 4.02 INSURANCE: If the Contractor is required to go on to City property to perform work or services as a result of ITB award, the Contractor shall assume full responsibility and expense to obtain all necessary insurance as required by City or specified in Special Conditions. The Contractor shall provide to the Purchasing Department original certificates of coverage and receive notification of approval of those certificates by the City's Risk Manager prior to engaging in any activities under this contract. The Contractors insurance is subject to the approval of the City's Risk Manager. The certificates must list the City as an ADDITIONAL INSURED for General Liability Insurance, and shall have no less than thirty (30) days written notice of cancellation or material change. Further modification of the insurance requirements may be made at the sole discretion of the City's Risk Manager if circumstances change or adequate protection of the City is not presented. Bidder, by submitting the bid, agrees to abide by such modifications. PART V PURCHASE ORDER AND CONTRACT TERMS: 5.01 COMPLIANCE TO SPECIFICATIONS, LATE DELIVERIES/PENALTIES: Items offered may be tested for compliance to bid specifications. Items delivered which do not conform to bid specifications may be rejected and returned at Contractor's expense. Any violation resulting in contract termination for cause or delivery of items not conforming to specifications, or late delivery may also result in: Bidders name being removed from the City's bidder's mailing list for a specified period and Bidder will not be recommended for any award during that period. All City Departments being advised to refrain from doing business with the Bidder. All other remedies in law or equity. 5.02 DELIVERY: Time will be of the essence for any orders placed as a result of this ITB. The City reserves the right to cancel any orders, or part thereof, without obligation if delivery is not made in accordance with the schedule specified by the Bidder and accepted by the City. 5.03 PACKING SLIPS: It will be the responsibility of the awarded Contractor, to attach all packing slips to the OUTSIDE of each shipment. Packing slips must provide a detailed description of what is to be received and reference the City of Delray Beach purchase order number that is associated with the shipment. Failure to provide a detailed packing slip attached to the outside of shipment may result in refusal of shipment at Contractor's expense. 5.04 PAYMENT TERMS AND CASH DISCOUNTS: Payment terms, unless otherwise stated in this ITB, will be considered to be net 45 days after the date of satisfactory delivery at the place of acceptance and receipt of correct invoice at the office specified, whichever occurs last. Bidder may offer cash discounts for prompt payment but they will not be considered in determination of award. If a Bidder offers a discount, it is understood that the discount time will be computed from the date of satisfactory delivery, at the place of acceptance, and receipt of correct invoice, at the office specified, whichever occurs last. 5.05 TAX EXEMPTION: The City of Delray Beach is exempt from State Sales Tax and Federal Excise Taxes. Where tax applies, the invoice must show gross, price, amount of tax, and net price. Exception certificate will be provided upon request. 5.06 PAYABLE INTEREST: Payment of Interest. The City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Bidder waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to the bid. Rate of Interest. In any instance where the prohibition or limitations herein are determined to be invalid or unenforceable, the annual rate of interest payable by the City, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 5.07 TOTAL BID DISCOUNT: If Bidder offers a discount for award of all items listed in the bid, such discount shall be deducted from the total of the firm net unit prices bid and shall be considered in tabulation and award of bid. 5.08 BIDS FIRM FOR ACCEPTANCE: Bidder warrants, by virtue of bidding, that the bid and the prices quoted in the bid will be firm for acceptance by the City for a period of one hundred twenty (120) days from the date of bid opening unless otherwise stated in the ITB. 5.09 VARIANCES: For purposes of bid evaluation, Bidder's must indicate any variances, no matter how slight, from ITB General Conditions, Special Conditions, Specifications or Addenda in the space provided in the ITB. No variations or exceptions by a Bidder will be considered or deemed a part of the bid submitted unless such variances or exceptions are listed in the bid and referenced in the space provided on the bidder proposal pages. If variances are not stated, or referenced as required, it will be assumed that the product or service fully complies with the City's terms, conditions, and specifications. By receiving a bid, City does not necessarily accept any variances contained in the bid. All variances submitted are subject to review and approval by the City. If any bid contains material variances that, in the City's sole opinion, make that bid conditional in nature, the City reserves the right to reject the bid or part of the bid that is declared, by the City as conditional. 5.10 ACCEPTANCE, CONDITION, AND PACKAGING: The material delivered in response to ITB award shall remain the property of the Proposer until a physical inspection is made and the material accepted to the satisfaction of the City. The material must comply fully with the terms of the ITB, be of the required quality, new, and the latest model. All containers shall be suitable for storage and shipment by common carrier, and all prices shall include standard commercial packaging. The City will not accept substitutes of any kind. Any substitutes or material not meeting specifications will be returned at the Bidder's expense. Payment will be made only after City receipt and acceptance of materials or services. 5.11 SAFETY STANDARDS: All manufactured items and fabricated assemblies shall comply with applicable requirements of the Occupation Safety and Health Act of 1970 as amended, and be in compliance with Chapter 442, Florida Statutes. Any toxic substance listed in Section 38F-41.03 of the Florida Administrative Code delivered as a result of any order must be accompanied by a completed Safety Data Sheet (SDS). 5.12 ASBESTOS STATEMENT: All material supplied must be 100% asbestos free. Bidder, by virtue of bidding, certifies that if awarded any portion of the ITB the bidder will supply only material or equipment that is 100% asbestos free. 5.13 OTHER GOVERNMENTAL ENTITIES: If the Bidder is awarded a contract as a result of this ITB, the bidder may, if the bidder has sufficient capacity or quantities available, provide to other governmental agencies, so requesting, the products or services awarded in accordance with the terms and conditions of the ITB and resulting contract. Prices shall be F.O.B. delivered to the requesting agency. 5.14 VERBAL INSTRUCTIONS PROCEDURE: No negotiations, decisions, or actions shall be initiated or executed by the Contractor as a result of any discussions with any City employee. Only those communications which are in writing from an authorized City representative may be considered. Only written communications from Contractors, which are assigned by a person designated as authorized to bind the Contractor, will be recognized by the City as duly authorized expressions on behalf of Contractors. 5.15 INDEPENDENT CONTRACTOR: The Contractor is an independent contractor under this Agreement. Personal services provided by the Proposer shall be by employees of the Contractor and subject to supervision by the Contractor, and not as officers, employees, or agents of the City. Personnel policies, tax responsibilities, social security, health insurance, employee benefits, procurement policies unless otherwise stated in this ITB, and other similar administrative procedures applicable to services rendered under this contract shall be those of the Contractor. 5.16 TERMINATION FOR CAUSE: If, through any cause, the Contractor shall fail to fulfill in a timely and proper manner its obligations under this Agreement, or if the Contractor shall violate any of the provisions of this Agreement, the City may upon written notice to the Contractor terminate the right of the Contractor to proceed under this Agreement, or with such part or parts of the Agreement as to which there has been default, and may hold the Contractor liable for any damages caused to the City by reason of such default and termination. In the event of such termination, any completed services performed by the Contractor under this Agreement shall, at the option of the City, become the City's property and the Contractor shall be entitled to receive equitable compensation for any work completed to the satisfaction of the City. The Contractor, however, shall not be relieved of liability to the City for damages sustained by the City by reason of any breach of the Agreement by the Contractor, and the City may withhold any payments to the Contractor for the purpose of setoff until such time as the amount of damages due to the City from the Contractor can be determined. 5.17 TERMINATION FOR CONVENIENCE: The City reserves the right, in its best interest as determined by the City, to cancel contract by giving written notice to the Contractor thirty (30) days prior to the effective date of such cancellation. 5.18 CANCELLATION FOR UNAPPROPRIATED FUNDS: The obligation of the City for payment to a Contractor is limited to the availability of funds appropriated in a current fiscal period, and continuation of the contract into a subsequent fiscal period is subject to appropriation of funds, unless otherwise authorized by law. 5.19 RECORDS/AUDIT: The Contractor shall maintain during the term of the contract all books of account, reports and records in accordance with generally accepted accounting practices and standards for records directly related to this contract for the duration of the contract and for three years after the final payment any agreement as a result of the bid, or until all pending audits, investigations or litigation matters relating to the contract are closed, whichever is later. The Contractor agrees to make available to the City or designee, during normal business hours all books of account, reports and records relating to any agreement as a result of this bid. 5.20 PERMITS, TAXES, LICENSES: The successful Contractor shall, at their own expense, obtain all necessary permits, pay all licenses, fees and taxes, required to comply with all local ordinances, state and federal laws, rules and regulations applicable to business to be carried out under this contract. 5.21 LAWS/ORDINANCES: The Contractor shall observe and comply with all Federal, state, local and municipal laws, ordinances rules and regulations that would apply to this contract. 5.22 UNUSUAL CIRCUMSTANCES: If during a contract term where costs to the City are to remain firm or adjustments are restricted by a percentage or CPI cap, unusual circumstances that could not have been foreseen by either party of the contract occur, and those circumstances significantly affect the Contractor's cost in providing the required prior items or services, then the Contractor may request adjustments to the costs to the City to reflect the changed circumstances. The circumstances must be beyond the control of the Contractor, and the requested adjustments must be fully documented. The City may, after examination, refuse to accept the adjusted costs if they are not properly documented, increases are considered to be excessive, or decreases are considered to be insufficient. In the event the City does not wish to accept the adjusted costs and the matter cannot be resolved to the satisfaction of the City, the City will reserve the following options: 1. The contract can be canceled by the City upon giving thirty (30) days written notice to the Contractor with no penalty to the City or Contractor. The Contractor shall fill all City requirements submitted to the Contractor until the termination date contained in the notice. 2. The City requires the Contractor to continue to provide the items and services at the firm fixed (non -adjusted) cost until the termination of the contract term then in effect. 3. If the City, in its interest and in its sole opinion, determines that the Contractor in a capricious manner attempted to use this section of the contract to relieve them of a legitimate obligation under the contract, and no unusual circumstances had occurred, the City reserves the right to take any and all action under law or equity. Such action shall include, but not be limited to, declaring the Contractor in default and disqualifying him for receiving any business from the City for a stated period of time. If the City does agree to adjusted costs, these adjusted costs shall not be invoiced to the City until the Contractor receives notice in writing signed by a person authorized to bind the City in such matters. 5.23 ELIGIBILITY: If applicable, the Contractor must first register with the Department of State of the State of Florida, in accordance with Florida State Statutes, prior to entering into a contract with the City. 5.24 PATENTS AND ROYALTIES: The Contractor, without exception, shall indemnify and save harmless the City and its employees from liability of any nature and kind, including cost and expenses for or on account of any copyrighted, patented or un -patented invention, process, or article manufactured or used in the performance of the contract, including its use by the City. If the Contractor uses any design, device, or materials covered by letters, patent or copyright, it is mutually agreed and understood without exception that the bid prices shall include all royalties or costs arising from the use of such design, device, or materials in any way involved in the work. 5.25 ASSIGNMENT: Contractor shall not transfer or assign the performance required by this ITB without the prior written consent of the City. Any award issued pursuant to this ITB, and the monies, which may become due hereunder, are not assignable except with the prior written approval of the City Commission or the City Manager or City Manager's designee, depending on original award approval. Other Terms LIMITATIONS ON COMMUNICATIONS -- CONE OF SILENCE: Proposers are advised that a Cone of Silence will be in effect during this Bid. The Cone of Silence prohibits any communications, except written correspondence, regarding this Bid, between the Proposers or any Person representing the Proposers, and any member of the City Commission, the Commission's staff, any City employee authorized to act on behalf of the City to award the contract under this Bid, or any member of the Selection Committee. Failure to adhere to the Cone of Silence provisions is cause for rejection of a bid. The Cone of Silence will commence and take effect at the deadline for submitting proposals, as indicated in Section 1.7, above. All written correspondence with the City must be directed to the Chief Purchasing Officer, who is the only Person authorized to receive such documents. Section 36.13 of the City Code provides "[a]ny person participating in a competitive solicitation issued by the City shall comply with Section 2-355 of the Palm Beach County Code of Ordinances." The County Code provides as follows: "a. 'Cone of silence' means a prohibition on any communication, except for written correspondence, regarding a particular request for proposal, request for qualification, bid, or any other competitive solicitation between: (1) Any person or person's representative seeking an award from such competitive solicitation; and (2) Any county commissioner or commissioner's staff, any member of a local governing body or the member's staff, a mayor or chief executive officer that is not a member of a local governing body or the mayor or chief executive officer's staff, or any employee authorized to act on behalf of the commission or local governing body to award a particular contract. b. For the purposes of this section, a person's representative shall include but not be limited to the person's employee, partner, officer, director, consultant, lobbyist, or any actual or potential subcontractor or consultant of the person. C. The cone of silence shall be in effect as of the deadline to submit the proposal, bid, or other response to a competitive solicitation. The cone of silence applies to any person or person's representative who responds to a particular request for proposal, request for qualification, bid, or any other competitive solicitation, and shall remain in effect until such response is either rejected by the county or municipality as applicable or withdrawn by the person or person's representative. Each request for proposal, request for qualification, bid or any other competitive solicitation shall provide notice of cone of silence requirements and refer to this article. d. The provisions of this article shall not apply to oral communications at any public proceeding, including pre-bid conferences, oral presentations before selection committees, contract negotiations during any public meeting, presentations made to the board or local municipal governing body as applicable, and protest hearings. Further, the cone of silence shall not apply to contract negotiations between any employee and the intended awardee, any dispute resolution process following the filing of a protest between the person filing the protest and any employee, or any written correspondence at any time with any employee, county commissioner, member of a local municipal governing body, mayor or chief executive officer that is not a member of the local municipal governing body, or advisory board member or selection committee member, unless specifically prohibited by the applicable competitive solicitation process. e. The cone of silence shall not apply to any purchases made in an amount less than the competitive bid threshold set forth in the county purchasing ordinance (County Code, chapter 2, article III, division 2, part A, section 2-51 et seq.) or municipal ordinance as applicable. f. The cone of silence shall terminate at the time the board, local municipal governing body, or a county or municipal department authorized to act on behalf of the board or local municipal governing body as applicable, awards or approves a contract, rejects all bids or responses, or otherwise takes action which ends the solicitation process. g. Any contract entered into in violation of the cone of silence provisions in this section shall render the transaction voidable." CONFLICT OF INTEREST: A. Bidder declares and certifies that no officer, employee or person whose salary is payable in whole or part from the City of Delray Beach is directly or indirectly interested in this bid or in the supplies, materials, equipment or services to which it relates or in any portion of the profits thereof; or B. The award is subject to provisions of State Statutes and City Ordinances. All bidders must disclose with their bid the name of any officer, director or agent who is also an employee of the City of Delray Beach. Further, all bidders must disclose the name of any City employee who owns, directly or indirectly, any interest in the bidder's firm or any of its' branches. 3. BID PROTEST: PROTEST OF AWARD / PROTEST BOND: Parties that are not actual bidders, proposers or responders, including, but not limited to, subcontractors, material and labor suppliers, manufacturers and their representatives, shall not have standing to protest or appeal any determination made. After the notice of intent to award and agreement is posted, any actual bidder, proposer or responder who is aggrieved in connection with the pending award of the agreement or any element of the process leading to the award of the agreement may file a protest with the Chief Purchasing Officer by close of business on the third business day after posting (excluding the day of notification) or any right to protest is forfeited. It shall be the sole responsibility of such bidder, proposer or responder to verify the operating hours of City Hall. Notice of Intent to Reject all Bids, Proposals or Responses is subject to the protest procedure. Note: Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of fifteen thousand dollars ($15,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. Ord.No.29-13, Section 36.04 Protest shall be addressed to: City of Delray Beach Chief Purchasing Officer 100 NW 1 st Ave Delray Beach, FL 33444 4. ANTI -COLLUSION: A. Bidder certifies that this bid is made without prior understanding, agreement, or connection with any corporation, firm or person submitting a bid for the same materials, services, supplies, or equipment and is in all respects fair and without collusion or fraud. B. No premiums, rebates or gratuities permitted; either with, prior to, or after any delivery of material or provision of services. Any such violation may result in contract cancellation, return of materials or discontinuation of services and the possible removal from the vendor bid list(s). 5. CITY POLICIES: Awarded contractor shall comply with the City of Delray Beach Equal Employment Opportunity Policy, Violence in the Workplace Policy, Drug and Alcohol Free Workplace Policy, General Complaint Policy and Sexual Harassment Policy. Copies of these policies may be obtained from the City of Delray Beach Human Resources Division. Violations of these policies may result in cancellation/termination of the contract. G. NON-DISCRIMINATION: The Bidder shall not discriminate against employees or applicants for employment because of race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. The Bidder will endeavor to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. Such action shall include but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment advertising,- layoff dvertising;layoff or termination; rates of pay or other forms of compensation; and selection for training including apprenticeship. The bidder agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause. These provisions apply to all subcontractors and it is the responsibility of the subcontractors to be in compliance. 7. DISCRIMINATION: An entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not award or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. City of Delray Beach Purchase Order Terms and Conditions 1. ACCEPTANCE: This order is for the purchase of goods ("the Goods"). The Buyer's offer to the Seller and the Seller's acknowledgement to the Buyer shall constitute Seller's acceptance of such order including all of the terms and conditions herein set out. In the absence of such acknowledgement, commencement of delivery of the Goods and acceptance of such deliveries by Buyer shall constitute a firm contract on the terms and conditions hereof. This order is subject to the following terms and conditions and no others unless there is a signed agreement between the parties providing otherwise. 2. WARRANTY -PRODUCT: The Seller expressly warrants that the Goods shall be merchantable within the meaning of Article 2-314(2) of the Uniform Commercial Code as provided by Florida Law and in effect on the date of this order. In addition to all warranties which may be prescribed by law, the Goods shall conform to specifications, drawing, and description and shall be free from defects in materials and workmanship. Seller also warrants that to the extent the Goods are not manufactured pursuant to detailed designs furnished by Buyer they will be free from defects in design. Such warranties, including warranties prescribed by law shall run to Buyer, its successor, assigns, and customers, and to users of the Goods for a period of one (1) year after delivery unless otherwise stated. INDEMNITY: Seller shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend Buyer, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Seller, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this order including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against Buyer by reason of any such claim, cause of action, or demand, Seller shall, upon written notice from Buyer, resist and defend such lawsuit or proceeding by counsel satisfactory to Buyer or, at Buyer's option, pay for an attorney selected by the City Attorney to defend Buyer. The obligations of this section shall survive the expiration or earlier termination of this order. To the extent considered necessary by the Chief Purchasing Officer and the City Attorney, any sums due Seller under this order may be retained by Buyer until all of Buyer's claims for indemnification pursuant to this order have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by the Buyer. 4. INSURANCE: Seller shall procure and maintain liability insurance, including contractual liability coverage, with minimum limits of $300,000 combined single limits to be effective during period of warranty with such higher limits as Buyer shall reasonably request of Seller. Seller shall furnish to Buyer upon request a Certificate of Insurance evidencing the foregoing coverage and limits. 5. COMPLIANCE WITH LAWS: Seller shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this order. 6. LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL: This order shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Order, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Order shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ACCEPTING THIS ORDER, SELLER AND BUYER HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS ORDER. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS ORDER AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 7. MATERIALITY AND WAIVER OF BREACH: Each requirement, duty, and obligation set forth herein was bargained for at arm's-length and is agreed to by the parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this order and that each is, therefore, a material term hereof. Buyer's failure to enforce any provision of this order shall not be deemed a waiver of such provision or modification of this order. A waiver of any breach of a provision of this order shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this order. 8. ALLOCATION OF RISK: This risk for any damage to or destruction of the goods shall be borne by the Seller at all times until delivery to the control of the Buyer, which shall be the point at which the Buyer actually receives the goods for use and has accepted such. 9. REPAIRS - NON ACCEPTANCE: If any of the goods are delivered in a defective or non- working condition, efforts of the Buyer to correct such defect shall not constitute an acceptance where commercially reasonable in extent and cost, so that the Buyer may still reject the goods where the attempt to repair has proved unsuccessful. 10. PLACE OF DELIVERY: The goods shall be delivered to the City of Delray Beach, Florida, at address stated on the order. 11. INSPECTION GOODS: The Buyer shall have the right to inspect all goods before accepting delivery or making payment therefore. If rejected, the goods will be returned at Seller's risk, and all handling and transportation expenses, both ways, will be borne by and assumed by Seller. When material has been rejected by Buyer and returned for replacement, it is essential that Seller receive new shipping instructions from Buyer before making the replacement. Inspection and approval for acceptance shall be made by the appropriate user department. The expense of inspection shall be borne by the Buyer except as to goods which are properly rejected as non -conforming. Inspection shall be made within fourteen (14) calendar days of the delivery of goods. 12. NOTICE OF DEFECTS: It is expressly agreed that all claims for alleged damages or defective goods, shortage, or other cause shall be deemed waived unless made in writing and sent by Buyer within twenty (20) calendar days after Buyer learns of the alleged defect, damage, shortage, or other cause giving rise to the claim. However, any defects incapable of discovery shall not be deemed waived by the provisions herein, and this provision shall not be deemed a waiver of any warranties set forth herein or in any modification of this Order. 13. FITNESS FOR PARTICULAR PURPOSE: Buyer makes no warranties except as set forth herein provided that notwithstanding any other provisions to the contrary herein, Buyer may have sought the expertise of Seller with respect to the use of such goods. In that event, Seller hereby agrees that any document exhibiting a request by Buyer for goods for a particular purpose, a reliance by Buyer upon the expertise of Seller with respect to the use of the goods, or any other similar such request or reliance shall constitute a modification to the terms of this Order which shall effect a warranty of fitness for a particular purpose. 14. TAX EXEMPTION: The City of Delray Beach is exempt from State Sales Tax and Federal Excise Taxes. Where tax applies, the invoice must show gross, price, amount of tax, and net price. Exception certificate will be provided upon request. 15. INDEPENDENT CONTRACTOR: Seller is an independent contractor under this Order. Services provided by Seller pursuant to this Order shall be subject to the supervision of Seller. In providing such services, neither Seller nor its agents shall act as officers, employees, or agents of Buyer. No partnership, joint venture, or other joint relationship is created hereby. Buyer does not extend to Seller or Seller's agents any authority of any kind to bind Buyer in any respect whatsoever. 16. PUBLIC ENTITY CRIME ACT: Seller represents that the acceptance of this order will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to Buyer, may not submit a bid on a contract with Buyer for the construction or repair of a public building or public work, may not submit bids on leases of real property to Buyer, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with Buyer, and may not transact any business with Buyer in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this order and recovery of all monies paid by Buyer pursuant to this Order, and may result in debarment from Buyer's competitive procurement activities. In addition to the foregoing, Seller further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Seller has been placed on the convicted vendor list. 17. THIRD PARTY BENEFICIARIES: Neither Seller nor Buyer intends to directly or substantially benefit a third party by this Order. Therefore, the parties agree that there are no third party beneficiaries to this Order and that no third party shall be entitled to assert a right or claim against either of them based upon this Order. 18. ASSIGNMENT AND PERFORMANCE: Neither this Order nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other party. Buyer may terminate this Order, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Seller of this Order or any right or interest herein without Buyer's written consent. Seller shall perform its duties, obligations, and services under this Order in a skillful and respectable manner. The quality of Seller's performance and all interim and final product(s) provided to or on behalf of Buyer shall be comparable to the best local and national standards. 19. SEVERANCE: In the event a portion of this Order is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless Buyer or Seller elects to terminate this Order. An election to terminate this Order based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 20. AMENDMENTS: No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Order and executed by the Buyer and Seller or others delegated authority to or otherwise authorized to execute same on their behalf. 21. PRIOR ORDERS: This document represents the final and complete understanding of the parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. The parties agree that there is no commitment, agreement, or understanding concerning the subject matter of this Order that is not contained in this written document. Accordingly, the parties agree that no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 22. PAYABLE INTEREST: Payment of Interest. Buyer shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Seller waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Order. Rate of Interest. In any instance where the prohibition or limitations of this Section are determined to be invalid or unenforceable, the annual rate of interest payable by Buyer under this Order, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 23. PUBLIC RECORDS: Seller shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Seller agrees to: a. Keep and maintain all records that ordinarily and necessarily would be required by the Buyer. b. Provide the public with access to public records on the same terms and conditions that the Buyer would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. c. Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. d. Meet all requirements for retaining public records and transfer, at no cost, to the Buyer all records in possession of the Seller at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the Buyer in a format that is compatible with the information technology systems of the Buyer. All records shall be transferred to the Buyer prior to final payment being made to the Seller. e. If Seller does not comply with this section, the Buyer shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. 24. INSPECTOR GENERAL: Seller is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Seller and its sub licensees and lower tier sub licensees. Seller understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Seller or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the Buyer to be a material breach of this Order. Question and Answers for Bid #2016-046 - Neighborhood Services Division Housing Rehabilitation Program Overall Questions There are no questions associated with this bid. Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1s`Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) HOUSING REHABILITATION AGREEMENT APPLICANT/OWNER: David & Georgianna K. Rolle ADDRESS: 38 NW 111h Avenue Delray Beach, FL 33444 LEGAL DESCRIPTION:: ATLANTIC PINES Lot 18, BLK 1, according to the plat thereof on file in the office of the clerk of the circuit court in and for Palm Beach County, Florida, recorded in Plat Book 06550, Page 1973. P I D # 12-43-46-17-17-001-0180 CASE NO: 13-451 I do hereby certify that I am the owner of the above property and that I have requested financial assistance from the City of Delray Beach Neighborhood Services Division Community Development Block Grant to bring my property to a level meeting the minimum property standard. I further grant the City of Delray Beach and its authorized staff members, contractors and subcontractors permission to carry out rehabilitation work and repair work on my property in compliance with the property rehabilitation standards of its Community Development program. I authorize the City to act as my agent in contracting, supervising and inspecting this rehabilitation work. I understand that the City of Delray Beach is acting only as agent in the contractual agreements and is not responsible for the quality and warranty of the work and has no legal responsibilities in the agreement. I agree to provide information necessary for grant administration and monitoring, to be available for necessary conferences and decisions, to sign -off on the grant when the work is completed, and to otherwise reasonably cooperate in expediting the rehabilitation work and program administration. Following completion of the rehabilitation work, I will maintain the property in good condition and will insure that the property is kept in compliance with the City Minimum Housing Code. I understand that this agreement will be recorded as a covenant to the property, shall create an equitable lien on the property, shall remain in effect for fifteen (15) years following project close-out, and shall apply to the Owner's heirs, successors, and assigns. I understand that this lien may be satisfied and released by the City on the day of ; The anniversary date shall be the first day of in each year following the completion of activities financed by the forgivable loan. I agree that if during the appropriate period (10 years for loan amounts less than $20,000 and 15 years for loan amounts of $20,000 to $37,000), the property is sold or transferred during this period for any reason except the need to meet major health care expenses (definition of what constitutes a major health care expense will be determined by Neighborhood Services Administrator on an individual basis) or transferred by inheritance at death, I shall immediately repay to the City the full amount of the lien. Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1s`Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) HOUSING REHABILITATION AGREEMENT I agree to indemnify the City and hold it harmless for any damage or injury to persons or property occurring during the authorized rehabilitation work. I agree that the forgivable loan amount of Twenty Thousand, One Hundred Nine- Dollars and 101100 Cents ($20,109.10) is the amount of the rehabilitation contract, including any change orders approved by the City, and the cost of any related work performed under this agreement. In the event that any questions or disputes arise concerning the rehabilitation work being performed by a contractor under this agreement, I shall advise the Neighborhood Services Administrator of same and the City shall act as arbitrator in resolving the question or dispute. I have reviewed the specifications and they meet with my approval. I further agree that there will be no changes in the specifications, unless needed to satisfy a minimum housing code violation. Date Date Date STATE OF FLORIDA COUNTY OF PALM BEACH Owner Co -Owner Ferline F. Mesidort Neighborhood Services Administrator The foregoing instrument was acknowledged before me this day of personally known to me or produced (SEAL) Signature of Notary -2- 20_ by as identification. who is Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1" Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH RESIDENTIAL CONSTRUCTION MITIGATION PROGRAM (RCMP) HOUSING REHABILITATION AGREEMENT APPLICANTIOWNER: David & Georgianna K. Rolle ADDRESS 38 NW 11th Avenue Delray Beach, FL 33444 LEGAL DESCRIPTION: ATLANTIC PINES Lot 18, BILK 1, according to the plat thereof on file in the office of the clerk of the circuit court in and for Palm Beach County, Florida, recorded in Plat Book 06550, Page 1973. P I D # 12-43-46-17-17-001-0180 CASE NO: 13-451 I do hereby certify that I am the owner of the above property and that I have requested financial assistance from the City of Delray Beach Neighborhood Services Division Residential Construction Mitigation Program to bring my property to a level meeting the minimum property standard. I further grant the City of Delray Beach and its authorized staff members, contractors and subcontractors permission to carry out rehabilitation work and repair work on my property in compliance with the property rehabilitation standards of its Community Development program. I authorize the City to act as my agent in contracting, supervising and inspecting this rehabilitation work. I understand that the City of Delray Beach is acting only as agent in the contractual agreements and is not responsible for the quality and warranty of the work and has no legal responsibilities in the agreement. I agree to provide information necessary for grant administration and monitoring, to be available for necessary conferences and decisions, to sign -off on the grant when the work is completed, and to otherwise reasonably cooperate in expediting the rehabilitation work and program administration. Following completion of the rehabilitation work, I will maintain the property in good condition and will insure that the property is kept in compliance with the City Minimum Housing Code. I understand that this agreement will be recorded as a covenant to the property, shall create an equitable lien on the property, shall remain in effect for ten (10) years following project close-out, and shall apply to the Owner's heirs, successors, and assigns. I understand that this lien may be satisfied and released by the City on the day of 2026. The anniversary date shall be the first day of in each year following the completion of activities financed by the forgivable loan. Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1" Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH RESIDENTIAL CONSTRUCTION MITIGATION PROGRAM (RCMP) HOUSING REHABILITATION AGREEMENT I agree that if during the appropriate period (10 years for loan amounts less than $20,000 and 15 years for loan amounts of $20,000 to $37,000), the property is sold or transferred during this period for any reason except the need to meet major health care expenses (definition of what constitutes a major health care expense will be determined by Neighborhood Services Administrator on an individual basis) or transferred by inheritance at death, I shall immediately repay to the City the full amount of the lien. I agree to indemnify the City and hold it harmless for any damage or injury to persons or property occurring during the authorized rehabilitation work. I agree that the forgivable loan amount of: Fifteen Thousand Dollars and 001100 Cents ($15,000.00) is the amount of the rehabilitation contract, including any change orders approved by the City, and the cost of any related work performed under this agreement. In the event that any questions or disputes arise concerning the rehabilitation work being performed by a contractor under this agreement, I shall advise the Neighborhood Services Administrator of same and the City shall act as arbitrator in resolving the question or dispute. I have reviewed the specifications and they meet with my approval. I further agree that there will be no changes in the specifications, unless needed to satisfy a minimum housing code violation. Date Owner Co -Owner Date Ferline F. Mesidort Neighborhood Services Administrator STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this day of 20 by who is personally known to me or produced as identification. (SEAL) Signature of Notary 2 MEMORANDUM OF UNDERSTANDING TO: David & Georgianna K. Rolle FROM: Ferline F. Mesidort, Neighborhood Services Administrator DATE: SUBJECT: Residential Construction Mitigation Program & Community Development Block Grant Activities Housing Rehabilitation Forgivable Loan Award(s) According to the local guidelines set by the City of Delray Beach Neighborhood Services Division Program Activities and approved by the City Commission, you are an eligible participant in the Housing Rehabilitation Program. This Memorandum is to confirm our previous conversations and offers. You have been awarded a forgivable loan in the amount of $35,128.20 for the rehabilitation of your home. All contractor draws will require your signature and will be done according to specifications. Any unused funds remaining after the work is completed on your home, will be returned to the Rehabilitation Program. Inspection of work will be done by the City of Delray Beach's Building Department and the Neighborhood Services Division. Our priority will be to see that your house meets local housing and building code standards (including the HUD Section 8 Housing Quality Standards) and that hurricane protection measures are implemented to the extent that is practical and feasible. NEIGHBORHOOD SERVICES DIVISION AFFORDABLE HOUSING REHABILITATION PROGRAM NOTICE TO PROCEED APPLICATION NO: 13-451 SUBJECT: NOTICE TO PROCEED, REHABILITATION AT: 38 NW 11th Avenue Delray Beach, FL 33444 Pursuant to the local guidelines set by the City of Delray Beach's Neighborhood Services Division Affordable Housing Rehabilitation Program and approved by the City Commission, you are hereby given Notice to Proceed with the work at the above referenced property within three (3) calendar days of . The notice establishes that the work be completed within sixty (60) days of permit issuance. Please acknowledge receipt of this Notice to Proceed as provided below and return the original signed copy to the City of Delray Beach, Neighborhood Services Division, 100 Northwest 1st Avenue, Delray Beach, Florida 33444. Date Owner Owner This acknowledges the above notice was received, which establishes the tentative completion date on: Ferline F. Mesidort Contractor Signature Neighborhood Services Administrator Date Contractor Firm Name BID/QUOTE #: APPLICANT: PROJECT ADDRESS: DATE OF BID LETTERS DATE OF BID OPENING GENERAL CONTRACTORS CJ Contracting, LLC Grelite Corporation In -House Estimate RECOMMENDED CONTRACTOR BID/CONTRACT AMOUNT: 5% Contingency Lead Inspection Lead Clearance Termite Inspection Termite Treatment Engineering Plans Recording Fees GRANT CONTRACT AMOUNT FUNDING SOURCE: Account # FUNDING SOURCE: Account # CITY OF DELRAY BEACH NEIGHBORHOOD SERVICES DIVISION HOUSING REHABILITATION PROGRAM BID INFORMATION SHEET BID # 2016-46 Jennifer Daniels 222 SE 5th Street December 18, 2015 January 12, 2016 CJ CONTRACTING, LLC. BID AMOUNT BID BOND $ 27,510.00 YES $ 65,512.99 NO $ 31,894.25 CDBG $ 16,010.00 $ 800.50 RCMP $ 11,500.00 $ 575.00 $ 16,810.50 $ 12,075.00 - N/A N/A N/A N/A N/A $ N/A N/A N/A $ 19.10 19.10 $ 16,829.60 $ 12,094.10 Community Development Block Grant (CDBG) 118-1963-554-49.19 Residential Construction Mitigation Program (RCMP) 118-1936-554-49.19 Total Rehab Cost $ 28,923.70 COMMENTS: Staff recommends awarding to the lowest responsive contractor. as LP N OCO N N � E co Cd N u L cl L(i 4% ACV (1) W CO E (6 Q C N N C m N Clcu w z O Cn Cn w a 0 D Q W Q D H Z W m W Cn W D Q W. H 0 C9 Z_ Z w CL O 0 00 O O O O CO O O O M O Ln00000000 OC! rn M O ti ti LO 00 F N - 00 m .::I- CO CO CO .::1- O O LO O7 N 00 00 O L CO O O O O O O O O O O O O O O O O O O O O O O O O O O O O O— 0 0 0 0 0 O O O CO O LO CO LO 00 — O M M r - N � O O O O O O N CD O O 00 N O 000 CD N (n IZT ZT O M r- M 00 --� M 69 69 69 69 69 69 69 69 69 bJJ a a O O s� '.O C�j O U Q r3 O Q H O N O O UCA O O C�j u H O N M CO I` 00 O O CITY OF DELRAY BEACH RESIDENTIAL CONSTRUCTION MITIGATION PROGRAM (RCMP) & COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) HOUSING REHABILITATION PROGRAMS BETWEEN THE CITY OF DELRAY BEACH and Jennifer A. Daniels Bid 2016-046 This is an Agreement ("Agreement"), made and entered into by and between: CJ Contracting, LLC. hereinafter called the "Contractor', Jennifer A. Daniels, hereinafter referred to as the "Owner(s)". WHOSE residence and project address is: 222 SE 5t" Street Delray Beach, FL 33483 LEGAL DESCRIPTION: Lot 11, Book 6, Osceola Park, according to the plat thereof as recorded in Plat Book 3, Page(s) 2, Public Records of Palm Beach County, Florida. P I D # Insert Parcel #12-43-46-21-01-006-0110 WITNESSETH: In consideration of the mutual terms, conditions, promises, covenants, and payments hereinafter set forth, between the Contractor and the Owner agree as follows: ARTICLE 1 DEFINITIONS AND IDENTIFICATIONS The following definitions apply unless the context in which the word or phrase is used requires a different definition: 1.1 Agreement - This Agreement includes Articles 1 through 11, the exhibits and documents that are expressly incorporated herein by reference. 1.2 Board - The City Commission of Delray Beach, Florida. 1.3 Contract Administrator - The Delray Beach City Manager or the Director of the Delray Beach Neighborhood Services Division. The primary responsibilities of the Contract Administrator are to coordinate and communicate with Contractor and to manage and supervise execution and completion of the Scope of Services and the terms and conditions of this Agreement as set forth herein. In the administration of this Agreement, as contrasted with matters of policy, all Parties may rely on the instructions or determinations made by the Contract Administrator; provided, however, that such instructions and determinations do not change the Scope of Services. 1.4 City Manager - The administrative head of City appointed by the Board. 1.5 City Attorney - The chief legal counsel for City appointed by the Board. 1.6 Project - The Project consists of the services described in Article 2. ARTICLE 2 SCOPE OF SERVICES 2.1 Contractor shall perform all work identified in this Agreement and Exhibit "A". The Scope of Services is a description of Contractor's obligations and responsibilities and is deemed to include preliminary considerations and prerequisites, and all labor, materials, equipment, and tasks which are such an inseparable part of the work described that exclusion would render performance by Contractor impractical, illogical, or unconscionable. 2.2 Contractor acknowledges that the Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the Scope of Services to be provided under this Agreement. 2.3 The Contractor shall furnish all supervision, technical personnel, labor, materials, equipment and all other appurtenance thereto and perform and complete all work in accordance with the contract documents as prepared by the City of Delray Beach. ARTICLE 3 TERM AND TIME OF PERFORMANCE 3.1 The term of this Agreement shall begin on the date it is fully executed by the Parties and shall end on . The continuation of this Agreement beyond the end of any fiscal year shall be subject to both the appropriation and the availability of funds in accordance with Florida law. 3.2 All duties, obligations, and responsibilities of Contractor required by this Agreement shall be completed no later than . Time shall be deemed to be of the essence in performing the duties, obligations, and responsibilities required by this Agreement. 3.3 In the event services are scheduled to end due to the expiration of this Agreement, the Contractor agrees that it shall continue service upon the request of the Contract Administrator. The extension period shall not extend for greater than three months beyond the term of the Agreement. The Contractor shall be compensated for the service at the rate in effect when the extension is invoked by the City upon the same terms and conditions as contained in this Agreement as amended. ARTICLE 4 COMPENSATION 4.1 City will pay Contractor, on behalf of the homeowner's approval for the program in the manner specified in Section 4.3, the total of Twenty Thousand, Four Hundred Ninety - Four Dollars and 10/100 Cents ($20,494.10) from the Residential Construction Mitigation Program and Eight Thousand, Four Hundred Twenty -Nine Dollars and 60/100 Cents (8,429.60) from Community Development Block Grant for all reimbursables provided for in Section 4.2, which amounts shall be accepted by Contractor as full compensation for all such work and expenses. Contractor acknowledges that this amount is the maximum payable and constitutes a limitation upon City's obligation to compensate Contractor for its services and expenses related to this Agreement. This maximum amount, however, does not constitute a limitation, of any sort, upon Contractor's obligation to perform all items of work required by or which can be reasonably inferred from the Scope of Services. 4.2 METHOD OF BILLING AND PAYMENT 4.2.1 Contractor may submit invoices for compensation only after the services for which the invoices are submitted have been completed. Partial payments equal to 90% of the value of the work in place, not to exceed 75% of the contract amount may be made. All payment requests will require owner's signature. However, the City shall not be stopped from distributing funds if the City determines the owner has unreasonably failed to sign a payment request. An original invoice plus one copy are due within fifteen (15) days of the end of the month except the final invoice which must be received no later than sixty (60) days after this Agreement expires. Invoices shall designate the nature of the services performed. 4.2.2 City shall pay Contractor within thirty (30) calendar days of receipt of Contractor's proper invoice, or as required by Florida Law. To be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted on the form and pursuant to instructions prescribed by the Contract Administrator. Payment may be withheld for failure of Contractor to comply with a term, condition, or requirement of this Agreement. 4.2.3 Final payment will be made after: 1. The Contractor executes a lien release and warranty on forms furnished by the City, relative to work performed, materials furnished, and certification that all amounts due for labor and/or materials have been paid. The Contractor, by execution of the contract, holds the City and property owner harmless from all claims or liens for labor or materials furnished or used in performance of the work covered by this contract, whether furnished or used by the Contractor or any subcontractor. 2. The contractors and the Owner agree to defend, indemnify, and hold harmless the City and its officers, agents, and employees from and against any and all suits, claims, actions, legal proceedings, demands, or liabilities (and any and all costs, expenses, liabilities, including attorney's fees associated therewith, made against the City which arise, directly, or indirectly from the Contractor's or Owner's negligent acts, errors or admission during performance under this agreement). 3. The City conducts a final inspection and approves and accepts all work performed by the Contractor. Final acceptance of the job shall not subject the City to any legal responsibility or liability of any kind. The parties agree that the City is not a signatory to this contract and does not have any responsibilities under this contract either express or implied, except to settle disputes between the parties which do not constitute a breach of contract, to conduct a final inspection to approve work performed by the Contractor, and to hold and distribute funds. In the event that the performance by the Contractor is unsatisfactory or unacceptable for any reason, the Contractor agrees to correct any deficiencies at no additional cost to the City. 4. The Contractor will guarantee that all work performed is free from defects for a period of one year from the date of final acceptance of all work required by the contract. If any defects appear during the warranty year, the Contractor will correct as expeditiously as possible. 4.4 Notwithstanding any provision of this Agreement to the contrary, City may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a manner satisfactory to the Contract Administrator or failure to comply with this Agreement. The amount withheld shall not be subject to payment of interest by City. 4.5 Payment shall be made to Contractor at: CJ Contracting, LLC. 11924 Forest Hill Blvd. Ste10A-267 Wellington, FL 33414 ARTICLE 5 INDEMNIFICATION Contractor shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Contractor, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this Agreement including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Contractor shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the Contract Administrator and the City Attorney, any sums due Contractor under this Agreement may be retained by City until all of City's claims for indemnification pursuant to this Agreement have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by City. ARTICLE 6 INSURANCE 6.1 Contractor shall maintain at its sole expense, at all times during the term of this Agreement (unless a different time period is otherwise stated herein), at least the minimum insurance coverage designated in Exhibit "B" in accordance with the terms and conditions stated in this Article. 6.2 Such policies shall be issued by companies authorized to do business in the State of Florida, with a minimum AM Best financial rating of A-. Coverage shall be provided on forms no more restrictive than the latest edition of the applicable form filed by the Insurance Services Office. Contractor shall name City as an additional insured under the primary and non-contributory Commercial General Liability policy, Business Automobile Liability policy as well as on any Excess Liability policy. The official title of the Certificate Holder is City of Delray Beach, Florida. This official title shall be used in all insurance documentation. 6.3 Within fifteen (15) days of notification of award, Contractor shall provide to City proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements, Declaration pages, or insurance policies evidencing all insurance required by this Article. City reserves the right to obtain a certified copy of any policies required by the Article upon request. Coverage is not to cease and is to remain in force until the City determines all performance required of Contractor is completed. For Professional Liability Insurance, coverage shall remain in force for two (2) years after the completion of services unless a different time period is stated in Exhibit "B." City shall be notified of any restriction or cancellation of coverage within thirty (30) days. If any of the insurance coverage will expire prior to the completion of the work, proof of insurance renewal shall be provided to City upon expiration. 6.4 City reserves the right to review and revise any insurance requirements at the time of renewal or amendment of this Agreement, including, but not limited to, deductibles, limits, coverage, and endorsements. 6.5 If Contractor uses a subconsultant or subcontractor, Contractor shall ensure that each subconsultant or subcontractor names "City of Delray Beach, Florida" as an additional insured under the subconsultant's or subcontractor's Commercial General Liability, Business Automobile Liability, and Excess/Umbrella policies. ARTICLE 7 TERMINATION 7.1 This Agreement may be terminated for cause by the aggrieved party if the party in breach has not corrected the breach within ten (10) days after receipt of written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board. Termination for convenience by the Board shall be effective on the termination date stated in written notice provided by City, which termination date shall be not less than thirty (30) days after the date of such written notice. This Agreement may also be terminated by the City Manager upon such notice as the City Manager deems appropriate under the circumstances in the event the City Manager determines that termination is necessary to protect the public health, safety, or welfare. If City erroneously, improperly, or unjustifiably terminates for cause, such termination shall be deemed a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided. 7.2 This Agreement may be terminated for cause for reasons including, but not limited to, Contractor's repeated (whether negligent or intentional) submission for payment of false or incorrect bills or invoices, failure to suitably perform the work, or failure to continuously perform the work in a manner calculated to meet or accomplish the objectives as set forth in this Agreement. The Agreement may also be terminated for cause if the Contractor is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created pursuant to Section 215.473, Florida Statutes, or if the Contractor provides a false certification submitted pursuant to Section 287.135, Florida Statutes. This Agreement may also be terminated by the Board: 7.3 Notice of termination shall be provided in accordance with the "NOTICES" section of this Agreement except that notice of termination by the City Manager, which the City Manager deems necessary to protect the public health, safety, or welfare may be verbal notice that shall be promptly confirmed in writing in accordance with the "NOTICES" section of this Agreement. 7.4 In the event this Agreement is terminated for convenience, Contractor shall be paid for any services properly performed under the Agreement through the termination date specified in the written notice of termination. Contractor acknowledges that it has received good, valuable and sufficient consideration from City, the receipt and adequacy of which are, hereby acknowledged by Contractor, for City's right to terminate this Agreement for convenience. 7.5 In the event this Agreement is terminated for any reason, any amounts due Contractor shall be withheld by City until all documents are provided to City pursuant to Section 9.1 of Article 9. ARTI('.I F R THE CONTRACT 8.1 The executed contract documents shall consist of the following: a. This Contract b. Lien Agreement * C. Signed Copy of Bid d. Memorandum of Understanding * e. Notice to Proceed * f. Payment Requests * g. Warranty Documents h. Lead Base Paint Receipt & Booklet (if required) i. Subordination Policy (if required) * pertaining to contractor signature requirement ARTICLE 9 LEAD BASED PAINT 9.1 In accordance with the Lead Based Paint Poisoning Prevention Act, no lead based paints shall be used in any area intended for human habitation. ARTICLE 10 NON-DISCRIMINATION 10.1 No party to this Agreement may discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement. Failure by Contractor to carry out any of these requirements shall constitute a material breach of this Agreement, which shall permit the City, to terminate this Agreement or to exercise any other remedy provided under this Agreement, or under the Delray Beach Code of Ordinances or under applicable law, with all of such remedies being cumulative. Contractor shall include the foregoing or similar language in its contracts with any subcontractors or subconsultants, except that any project assisted by the U.S. Department of Transportation funds shall comply with the non-discrimination requirements in 49 C.F.R. Parts 23 and 26. Failure to comply with the foregoing requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as City deems appropriate. Contractor shall not unlawfully discriminate against any person in its operations and activities or in its use or expenditure of funds in fulfilling its obligations under this Agreement and shall not otherwise unlawfully discriminate in violation of any State or Federal law. Contractor shall affirmatively comply with all applicable provisions of the Americans with Disabilities Act (ADA) in the course of providing any services funded by City, including Titles I and II of the ADA (regarding nondiscrimination on the basis of disability), and all applicable regulations, guidelines, and standards. In addition, Contractor shall take affirmative steps to prevent discrimination in employment against disabled persons. By execution of this Agreement, Contractor represents that it has not been placed on the discriminatory vendor list as provided in Section 287.134, Florida Statutes. City hereby materially relies on such representation in entering into this Agreement. An untrue representation of the foregoing shall entitle City to terminate this Agreement and recover from Contractor all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. ARTICLE 11 MISCELLANEOUS 11.1 RIGHTS IN DOCUMENTS AND WORK Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of City, and, if a copyright is claimed, Contractor grants to City a non-exclusive license to use the copyrighted item(s) indefinitely, to prepare derivative works, and to make and distribute copies to the public. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by Contractor, whether finished or unfinished, shall become the property of City and shall be delivered by Contractor to the Contract Administrator within seven (7) days of termination of this Agreement by either party. Any compensation due to Contractor shall be withheld until all documents are received as provided herein. 11.2 PUBLIC RECORDS City is a public agency subject to Chapter 119, Fla. Stat. Contractor shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Purchaser agrees to: 11.2.1 Keep and maintain all records that ordinarily and necessarily would be required by the City. 11.2.2 Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 11.2.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 11.2.4 Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Contractor at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Contractor. 11.2.5 If Contractor does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. 11.3 INSPECTOR GENERAL. Contractor is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Contractor and its sub licensees and lower tier sub licensees. Contractor understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Contractor or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of this Agreement justifying its termination. 11.4 AUDIT RIGHTS, AND RETENTION OF RECORDS City shall have the right to audit the books, records, and accounts of Contractor and its subcontractors that are related to this Project. Contractor and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Project. All books, records, and accounts of Contractor and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Second Party or its subcontractor, as applicable, shall make same available at no cost to City in written form. Contractor and its subcontractors shall preserve and make available, at reasonable times for examination and audit by City, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act, Chapter 119, Florida Statutes, if applicable, or, if the Florida Public Records Act is not applicable, for a minimum period of three (3) years after termination of this Agreement. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained until resolution of the audit findings. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for City's disallowance and recovery of any payment upon such entry. Contractor shall ensure that the requirements of this Section 11.3 are included in all agreements with its subcontractor(s). 11.5 TRUTH -IN -NEGOTIATION REPRESENTATION Contractor's compensation under this Agreement is based upon representations supplied to City by Contractor, and Contractor certifies that the information supplied is accurate, complete, and current at the time of contracting. City shall be entitled to recover any damages it incurs to the extent such representation is untrue. 11.6 PUBLIC ENTITY CRIME ACT Contractor represents that the execution of this Agreement will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to City, may not submit a bid on a contract with City for the construction or repair of a public building or public work, may not submit bids on leases of real property to City, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with City, and may not transact any business with City in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. In addition to the foregoing, Contractor further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Contractor has been placed on the convicted vendor list. 11.7 INDEPENDENT CONTRACTOR Contractor is an independent contractor under this Agreement. Services provided by Contractor pursuant to this Agreement shall be subject to the supervision of Contractor. In providing such services, neither Contractor nor its agents shall act as officers, employees, or agents of City. No partnership, joint venture, or other joint relationship is created hereby. City does not extend to Contractor or Contractor's agents any authority of any kind to bind City in any respect whatsoever. 11.8 THIRD PARTY BENEFICIARIES Neither Contractor nor City intends to directly or substantially benefit a third party by this Agreement. Therefore, the Parties acknowledge that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a right or claim against either of them based upon this Agreement. 11.9 NOTICES Whenever either Party desires to give notice to the other, such notice must be in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or sent by commercial express carrier with acknowledgement of delivery, or by hand delivery with a request for a written receipt of acknowledgment of delivery, addressed to the party for whom it is intended at the place last specified. The place for giving notice shall remain the same as set forth herein until changed in writing in the manner provided in this section. For the present, the Parties designate the following: For City: City Manager City of Delray Beach 100 N.W. 1 st Avenue Delray Beach, Florida 33444 For Contractor: CJ Contracting, LLC. 11924 Forest Hill Blvd Ste. 10A-267 Wellington, FL 33414 11.10 ASSIGNMENT AND PERFORMANCE Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other Party. In addition, Contractor shall not subcontract any portion of the work required by this Agreement, except as may specifically provided for herein. Notwithstanding the Termination provision of this Agreement, City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Contractor of this Agreement or any right or interest herein without City's written consent. Contractor represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Contractor shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Contractor's performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. 11.11 CONFLICTS Neither Contractor nor its employees shall have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Contractor's loyal and conscientious exercise of judgment and care related to its performance under this Agreement. None of Contractor's officers or employees shall, during the term of this Agreement, serve as an expert witness against City in any legal or administrative proceeding in which he, she, or Contractor is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of City in connection with any such pending or threatened legal or administrative proceeding unless compelled by court process. The limitations of this section shall not preclude Contractor or any persons in any way from representing themselves, including giving expert testimony in support thereof, in any action or in any administrative or legal proceeding. In the event Contractor is permitted pursuant to this Agreement to utilize subcontractors to perform any services required by this Agreement, Contractor shall require such subcontractors, by written contract, to comply with the provisions of this section to the same extent as Contractor. 11.12 MATERIALITY AND WAIVER OF BREACH Each requirement, duty, and obligation set forth herein was bargained for at arm's-length and is agreed to by the Parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this Agreement, and each is, therefore, a material term hereof. City's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 11.13 COMPLIANCE WITH LAWS Contractor shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this Agreement. 11.14 SEVERANCE In the event a portion of this Agreement is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless City or Contractor elects to terminate this Agreement. An election to terminate this Agreement based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 11.15 JOINT PREPARATION The Parties and their counsel have participated fully in the drafting of this Agreement and acknowledge that the preparation of this Agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the Parties than the other. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. 11.16 INTERPRETATION The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the context otherwise requires. Whenever reference is made to a Section or Article of this Agreement, such reference is to the Section or Article as a whole, including all of the subsections of such Section, unless the reference is made to a particular subsection or subparagraph of such Section or Article. 11.17 PRIORITY OF PROVISIONS If there is a conflict or inconsistency between any term, statement, requirement, or provision of any exhibit attached hereto, any document or events referred to herein, or any document incorporated into this Agreement by reference and a term, statement, requirement, or provision of Articles 1 through 9 of this Agreement, the term, statement, requirement, or provision contained in Articles 1 through 9 shall prevail and be given effect. 11.18 LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL This Agreement shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Agreement, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Agreement shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ENTERING INTO THIS AGREEMENT, CONTRACTOR AND CITY HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS AGREEMENT. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS AGREEMENT AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 11.19 AMENDMENTS The Parties may amend this Agreement to conform to changes in federal, state, or local laws, regulations, directives, and objectives. No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Agreement and executed by the Board and Contractor or others delegated authority to or otherwise authorized to execute same on their behalf. 11.20 PRIOR AGREEMENTS This document represents the final and complete understanding of the Parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document. Accordingly, no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 11.21 PAYABLE INTEREST 11.21.1 Payment of Interest. Except as required by the Prompt Payment laws, City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Contractor waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Agreement. 11.21.2 Rate of Interest. In any instance where the prohibition or limitations of Section 9.21.1 are determined to be invalid or unenforceable, the annual rate of interest payable by City under this Agreement, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 11.22 INCORPORATION BY REFERENCE The truth and accuracy of each "Whereas" clause set forth above is acknowledged by the Parties. The attached Exhibits A and B are incorporated into and made a part of this Agreement. 11.23 REPRESENTATION OF AUTHORITY Each individual executing this Agreement on behalf of a party hereto hereby represents and warrants that he or she is, on the date he or she signs this Agreement, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. 11.24 MULTIPLE ORIGINALS Multiple copies of this Agreement may be executed by all Parties, each of which, bearing original signatures, shall have the force and effect of an original document. 11.25 DISPUTE RESOLUTION All internal disputes between the Owners and Contractor arising out of or related to the work shall be decided by Program Administrators. All other disputes constituting a breach of this agreement, which cannot be resolved by the Owner and Contractor, shall be resolved by a Court of competent jurisdiction pursuant to the laws of the State of Florida with venue in Palm Beach County, Florida. THIS AGREEMENT, together with other documents enumerated in this ARTICLE 5, which said other documents are as fully a part of the Contract as if hereto attached or herein repeated, forms the Contract between the parties hereto. In the event that any provisions in any component part, the provision of the component part first enumerated in this ARTICLE 5 shall govern, except as otherwise specifically stated. IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: HOMEOWNER and CONTRACTOR, also ATTESTED BY CITY REPRESENTATIVE signing by and through its duly authorized to execute same. OWNER OWNER ATTEST: CITY REPRESENTATIVE CONTRACTOR SIGNATURE By CONTRACTOR FIRM NAME day of , 20_ (SEAL) EXHIBIT A SCOPE OF SERVICES AS NOTED IN SECTION 7: ATTACHMENT B EXHIBIT B INSURANCE REQUIREMENTS OF THE CITY OF DELRAY BEACH Contractor shall not commence operations under the terms of this Agreement until certification or proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. If you have any questions call (561) 243- 7150. The following insurance coverage shall be required. A. Worker's Compensation Insurance covering all employees and providing benefits as required by Florida Statute 440 and including Employers Liability coverage, regardless of the size of your firm. Contractor further agrees to be responsible for employment, control and conduct of its employees and for any injury sustained by such employees in the course and scope of their employment. B. General liability insurance with a minimum limit of $500,000 per occurrence and $1,000,000 in the aggregate annually, providing coverage for Premises and Operations, Products and Completed Operations, Fire Legal Liability, and Personal and Advertising Injury Liability. Insurance Policies must be obtained through insurance companies that are authorized to transact business in the State of Florida by the Department of Financial Services, and they must carry a minimum rating of A.M. Best of A- as to management and VII as to financial size. C. Motor Vehicle Liability Insurance covering all vehicles associated with Contractor operations to include all owned, non -owned and hired vehicles. The coverage will be written on an occurrence basis with limits of liability not less than $500,000.00 combined single limit per each occurrence. D. The certification or proof of insurance must contain a provision for notification to the City thirty (30) days in advance of any material change in coverage, non -renewal or cancellation. Contractor shall furnish to the City, Certificate(s) of Insurance evidencing insurance required by the provisions set forth above, upon execution of the agreement. If any of the above coverages expire during the term of this Agreement, Contractor will provide a renewal certificate at least ten (10) days prior to expiration. Mail to: City of Delray Beach, Attn. Risk Manager, 100 N.W. 1 St Avenue, Delray Beach, Florida 33444 with copies to Assistant City Manager and Neighborhood Services Division 100 N.W. 1St Avenue, Delray Beach, FL 33444 Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1s`Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) HOUSING REHABILITATION AGREEMENT APPLICANT/OWNER: Jennifer A. Daniels ADDRESS: 222 SE 51h Street Delray Beach, FL 33483 LEGAL DESCRIPTION:: OSCEOLA PARK Lot 11, BLK 6, according to the plat thereof on file in the office of the clerk of the circuit court in and for Palm Beach County, Florida, recorded in Plat Book 26797, Page 909. P I D # 12-43-46-21-01-006-0110 CASE NO: 14-485 I do hereby certify that I am the owner of the above property and that I have requested financial assistance from the City of Delray Beach Neighborhood Services Division Community Development Block Grant to bring my property to a level meeting the minimum property standard. I further grant the City of Delray Beach and its authorized staff members, contractors and subcontractors permission to carry out rehabilitation work and repair work on my property in compliance with the property rehabilitation standards of its Community Development program. I authorize the City to act as my agent in contracting, supervising and inspecting this rehabilitation work. I understand that the City of Delray Beach is acting only as agent in the contractual agreements and is not responsible for the quality and warranty of the work and has no legal responsibilities in the agreement. I agree to provide information necessary for grant administration and monitoring, to be available for necessary conferences and decisions, to sign -off on the grant when the work is completed, and to otherwise reasonably cooperate in expediting the rehabilitation work and program administration. Following completion of the rehabilitation work, I will maintain the property in good condition and will insure that the property is kept in compliance with the City Minimum Housing Code. I understand that this agreement will be recorded as a covenant to the property, shall create an equitable lien on the property, shall remain in effect for ten (10) years following project close-out, and shall apply to the Owner's heirs, successors, and assigns. I understand that this lien may be satisfied and released by the City on the day of ; The anniversary date shall be the first day of in each year following the completion of activities financed by the forgivable loan. I agree that if during the appropriate period (10 years for loan amounts less than $20,000 and 15 years for loan amounts of $20,000 to $37,000), the property is sold or transferred during this period for any reason except the need to meet major health care expenses (definition of what constitutes a major health care expense will be determined by Neighborhood Services Administrator on an individual basis) or transferred by inheritance at death, I shall immediately repay to the City the full amount of the lien. Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1s`Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) HOUSING REHABILITATION AGREEMENT I agree to indemnify the City and hold it harmless for any damage or injury to persons or property occurring during the authorized rehabilitation work. I agree that the forgivable loan amount of Eight Thousand, Four Hundred Twenty -Nine Dollars and 601100 Cents ($8,429.60) is the amount of the rehabilitation contract, including any change orders approved by the City, and the cost of any related work performed under this agreement. In the event that any questions or disputes arise concerning the rehabilitation work being performed by a contractor under this agreement, I shall advise the Neighborhood Services Administrator of same and the City shall act as arbitrator in resolving the question or dispute. I have reviewed the specifications and they meet with my approval. I further agree that there will be no changes in the specifications, unless needed to satisfy a minimum housing code violation. Date Date Date STATE OF FLORIDA COUNTY OF PALM BEACH Owner Co -Owner Ferline F. Mesidort Neighborhood Services Administrator The foregoing instrument was acknowledged before me this day of , 20_ by personally known to me or produced (SEAL) Signature of Notary -2- as identification. who is Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1" Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH RESIDENTIAL CONSTRUCTION MITIGATION PROGRAM (RCMP) HOUSING REHABILITATION AGREEMENT APPLICANTIOWNER: Jennifer A. Daniels ADDRESS 222 SE 51h Street Delray Beach, FL 33483 LEGAL DESCRIPTION: OSCEOLA PARK Lot 11, BILK 6, according to the plat thereof on file in the office of the clerk of the circuit court in and for Palm Beach County, Florida, recorded in Plat Book 26797, Page 909. P I D # 12-43-46-21-01-006-0110 CASE NO: 14-485 I do hereby certify that I am the owner of the above property and that I have requested financial assistance from the City of Delray Beach Neighborhood Services Division Residential Construction Mitigation Program to bring my property to a level meeting the minimum property standard. I further grant the City of Delray Beach and its authorized staff members, contractors and subcontractors permission to carry out rehabilitation work and repair work on my property in compliance with the property rehabilitation standards of its Community Development program. I authorize the City to act as my agent in contracting, supervising and inspecting this rehabilitation work. I understand that the City of Delray Beach is acting only as agent in the contractual agreements and is not responsible for the quality and warranty of the work and has no legal responsibilities in the agreement. I agree to provide information necessary for grant administration and monitoring, to be available for necessary conferences and decisions, to sign -off on the grant when the work is completed, and to otherwise reasonably cooperate in expediting the rehabilitation work and program administration. Following completion of the rehabilitation work, I will maintain the property in good condition and will insure that the property is kept in compliance with the City Minimum Housing Code. I understand that this agreement will be recorded as a covenant to the property, shall create an equitable lien on the property, shall remain in effect for fifteen (15) years following project close-out, and shall apply to the Owner's heirs, successors, and assigns. I understand that this lien may be satisfied and released by the City on the day of 2026. The anniversary date shall be the first day of in each year following the completion of activities financed by the forgivable loan. Return to: City of Delray Beach Neighborhood Services Division 100 N.W. 1" Avenue Delray Beach, FL 33444 CITY OF DELRAY BEACH RESIDENTIAL CONSTRUCTION MITIGATION PROGRAM (RCMP) HOUSING REHABILITATION AGREEMENT I agree that if during the appropriate period (10 years for loan amounts less than $20,000 and 15 years for loan amounts of $20,000 to $37,000), the property is sold or transferred during this period for any reason except the need to meet major health care expenses (definition of what constitutes a major health care expense will be determined by Neighborhood Services Administrator on an individual basis) or transferred by inheritance at death, I shall immediately repay to the City the full amount of the lien. I agree to indemnify the City and hold it harmless for any damage or injury to persons or property occurring during the authorized rehabilitation work. I agree that the forgivable loan amount of: Twenty Thousand, Four hundred Ninety -Four Dollars and 101100 Cents ($20,494.10) is the amount of the rehabilitation contract, including any change orders approved by the City, and the cost of any related work performed under this agreement. In the event that any questions or disputes arise concerning the rehabilitation work being performed by a contractor under this agreement, I shall advise the Neighborhood Services Administrator of same and the City shall act as arbitrator in resolving the question or dispute. I have reviewed the specifications and they meet with my approval. I further agree that there will be no changes in the specifications, unless needed to satisfy a minimum housing code violation. Date Owner Co -Owner Date Ferline F. Mesidort Neighborhood Services Administrator STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this day of 20 by who is personally known to me or produced as identification. (SEAL) Signature of Notary 2 MEMORANDUM OF UNDERSTANDING TO: Jennifer A. Daniels FROM: Ferline F. Mesidort, Neighborhood Services Administrator DATE: SUBJECT: Residential Construction Mitigation Program & Community Development Block Grant Activities Housing Rehabilitation Forgivable Loan Award(s) According to the local guidelines set by the City of Delray Beach Neighborhood Services Division Program Activities and approved by the City Commission, you are an eligible participant in the Housing Rehabilitation Program. This Memorandum is to confirm our previous conversations and offers. You have been awarded a forgivable loan in the amount of $28,923.70 for the rehabilitation of your home. This forgivable loan amount includes a 5% contingency amount above the actual contract price which may be used for change orders. All contractor draws will require your signature and will be done according to specifications. Any unused funds remaining after the work is completed on your home, will be returned to the Rehabilitation Program. Inspection of work will be done by the City of Delray Beach's Building Department and the Neighborhood Services Division. Our priority will be to see that your house meets local housing and building code standards (including the HUD Section 8 Housing Quality Standards) and that hurricane protection measures are implemented to the extent that is practical and feasible. NEIGHBORHOOD SERVICES DIVISION AFFORDABLE HOUSING REHABILITATION PROGRAM NOTICE TO PROCEED APPLICATION NO: 14-485 SUBJECT: NOTICE TO PROCEED, REHABILITATION AT: 222 SE 5t" Street Delray Beach, FL 33483 Pursuant to the local guidelines set by the City of Delray Beach's Neighborhood Services Division Affordable Housing Rehabilitation Program and approved by the City Commission, you are hereby given Notice to Proceed with the work at the above referenced property within three (3) calendar days of . The notice establishes that the work be completed within sixty (60) days of permit issuance. Please acknowledge receipt of this Notice to Proceed as provided below and return the original signed copy to the City of Delray Beach, Neighborhood Services Division, 100 Northwest 1st Avenue, Delray Beach, Florida 33444. Date Owner Owner This acknowledges the above notice was received, which establishes the tentative completion date on: Ferline F. Mesidort Contractor Signature Neighborhood Services Administrator Date Contractor Firm Name BID/QUOTE #: APPLICANT: PROJECT ADDRESS: DATE OF BID LETTERS DATE OF BID OPENING GENERAL CONTRACTORS CJ Contracting, LLC Grelite Corporation In -House Estimate RECOMMENDED CONTRACTOR BID/CONTRACT AMOUNT: No Contingency Lead Inspection Lead Clearance Termite Inspection Termite Treatment Engineering Plans Recording Fees GRANT CONTRACT AMOUNT Total Reimbursement FUNDING SOURCE: Account # FUNDING SOURCE: Account # CITY OF DELRAY BEACH NEIGHBORHOOD SERVICES DIVISION HOUSING REHABILITATION PROGRAM BID INFORMATION SHEET BID # 2016-46 David & Georgiana Rolle 38 NW 11th Ave February 3, 2015 January 12, 2016 BID AMOUNT BID BOND $ 35,090.00 YES $ 73,609.20 NO $ 30,932.36 CJ CONTRACTING, LLC Total Rehab Cost $ 35,128.20 COMMENTS: Staff recommends awarding to the lowest responsive contractor. CDBG RCMP $ 19,190.00 $ 15,900.00 $ 19,190.00 $ 15,900.00 - N/A N/A N/A N/A N/A $ N/A N/A N/A $ 19.10 19.10 $ 19,209.10 $ 15,919.10 $ 900.00 $ (900.00) $ 20,109.10 $ 15,019.10 Community Development Block Grant (CDBG) 118-1963-554-49.19 Residential Construction Mitigation Program (RCMP) 118-1936-554-49.19 Total Rehab Cost $ 35,128.20 COMMENTS: Staff recommends awarding to the lowest responsive contractor. LU m Z LU H O CCl 0 m N 0 O ai coo � (A� O ai coo � (A� O O O O O O O QO N N N L O o 0 0 cl 0 o O O O O ca O O O D M LL O LU z O w Q p z w LULU � NCD H CD Z_ N w Z LU o a 0 Q O p p p Q m m as�o ko ` po Q 0 � o :3z U) O ai coo � (A� O ai coo � (A� O O O O O O O O O O O O O o 0 0 0 0 o O O O O O O O O O O O O O O O O O O o o O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O— 0 0 0 0 0 0 0 0 LO 00 O O O O LO 0 rn O O 11 LQ � O — LC) CO 6) N I� O CO 00 N Co O N Il- - r- M CO (h LC) M oc O O N O M N M O oc N O M 01 M ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 Ff3 W W U O V] � N V) 4--I o o bj� ° bb C80 p y H . ca ca ,yy ° ca N Rrrr� r� N M `3- LC) CO I'- 110 6) CITY OF DELRAY BEACH RESIDENTIAL CONSTRUCTION MITIGATION PROGRAM (RCMP) & COMMUNITY DEVELOPMENT BLOCK GRANT (CDBG) HOUSING REHABILITATION PROGRAMS BETWEEN THE CITY OF DELRAY BEACH and David & Georgianna K. Rolle Bid 2016-046 This is an Agreement ("Agreement"), made and entered into by and between: CJ Contracting, LLC. hereinafter called the "Contractor', David & Georgiana K. Rolle, hereinafter referred to as the "Owner(s)". WHOSE residence and project address is: 38 NW 11th Avenue, Delray Beach, FL 33444 LEGAL DESCRIPTION: Lot 18, Book 1, Atlantic Pines, according to the plat thereof as recorded in Plat Book 06550, Page(s) 1973, Public Records of Palm Beach County, Florida. P I D # Insert Parcel #12-43-46-17-17-001-0180 WITNESSETH: In consideration of the mutual terms, conditions, promises, covenants, and payments hereinafter set forth, between the Contractor and the Owner agree as follows: ARTICLE 1 DEFINITIONS AND IDENTIFICATIONS The following definitions apply unless the context in which the word or phrase is used requires a different definition: 1.1 Agreement - This Agreement includes Articles 1 through 11, the exhibits and documents that are expressly incorporated herein by reference. 1.2 Board - The City Commission of Delray Beach, Florida. 1.3 Contract Administrator - The Delray Beach City Manager or the Director of the Delray Beach Neighborhood Services Division. The primary responsibilities of the Contract Administrator are to coordinate and communicate with Contractor and to manage and supervise execution and completion of the Scope of Services and the terms and conditions of this Agreement as set forth herein. In the administration of this Agreement, as contrasted with matters of policy, all Parties may rely on the instructions or determinations made by the Contract Administrator; provided, however, that such instructions and determinations do not change the Scope of Services. 1.4 City Manager - The administrative head of City appointed by the Board. 1.5 City Attorney - The chief legal counsel for City appointed by the Board. 1.6 Project - The Project consists of the services described in Article 2. ARTICLE 2 SCOPE OF SERVICES 2.1 Contractor shall perform all work identified in this Agreement and Exhibit "A". The Scope of Services is a description of Contractor's obligations and responsibilities and is deemed to include preliminary considerations and prerequisites, and all labor, materials, equipment, and tasks which are such an inseparable part of the work described that exclusion would render performance by Contractor impractical, illogical, or unconscionable. 2.2 Contractor acknowledges that the Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the Scope of Services to be provided under this Agreement. 2.3 The Contractor shall furnish all supervision, technical personnel, labor, materials, equipment and all other appurtenance thereto and perform and complete all work in accordance with the contract documents as prepared by the City of Delray Beach. ARTICLE 3 TERM AND TIME OF PERFORMANCE 3.1 The term of this Agreement shall begin on the date it is fully executed by the Parties and shall end on . The continuation of this Agreement beyond the end of any fiscal year shall be subject to both the appropriation and the availability of funds in accordance with Florida law. 3.2 All duties, obligations, and responsibilities of Contractor required by this Agreement shall be completed no later than . Time shall be deemed to be of the essence in performing the duties, obligations, and responsibilities required by this Agreement. 3.3 In the event services are scheduled to end due to the expiration of this Agreement, the Contractor agrees that it shall continue service upon the request of the Contract Administrator. The extension period shall not extend for greater than three months beyond the term of the Agreement. The Contractor shall be compensated for the service at the rate in effect when the extension is invoked by the City upon the same terms and conditions as contained in this Agreement as amended. ARTICLE 4 COMPENSATION 4.1 City will pay Contractor, on behalf of the homeowner's approval for the program in the manner specified in Section 4.3, the total of Fifteen Thousand Dollars and 00/100 Cents ($15,000.00) from the Residential Construction Mitigation Program and Twenty Thousand, One Hundred Nine Dollars and 10/100 Cents (20,109.10) from Community Development Block Grant and Nineteen Dollars and 10/100 (19.10) from Neighborhood Services for all reimbursables provided for in Section 4.2, which amounts shall be accepted by Contractor as full compensation for all such work and expenses. Contractor acknowledges that this amount is the maximum payable and constitutes a limitation upon City's obligation to compensate Contractor for its services and expenses related to this Agreement. This maximum amount, however, does not constitute a limitation, of any sort, upon Contractor's obligation to perform all items of work required by or which can be reasonably inferred from the Scope of Services. 4.2 METHOD OF BILLING AND PAYMENT 4.2.1 Contractor may submit invoices for compensation only after the services for which the invoices are submitted have been completed. Partial payments equal to 90% of the value of the work in place, not to exceed 75% of the contract amount may be made. All payment requests will require owner's signature. However, the City shall not be stopped from distributing funds if the City determines the owner has unreasonably failed to sign a payment request. An original invoice plus one copy are due within fifteen (15) days of the end of the month except the final invoice which must be received no later than sixty (60) days after this Agreement expires. Invoices shall designate the nature of the services performed. 4.2.2 City shall pay Contractor within thirty (30) calendar days of receipt of Contractor's proper invoice, or as required by Florida Law. To be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted on the form and pursuant to instructions prescribed by the Contract Administrator. Payment may be withheld for failure of Contractor to comply with a term, condition, or requirement of this Agreement. 4.2.3 Final payment will be made after: 1. The Contractor executes a lien release and warranty on forms furnished by the City, relative to work performed, materials furnished, and certification that all amounts due for labor and/or materials have been paid. The Contractor, by execution of the contract, holds the City and property owner harmless from all claims or liens for labor or materials furnished or used in performance of the work covered by this contract, whether furnished or used by the Contractor or any subcontractor. 2. The contractors and the Owner agree to defend, indemnify, and hold harmless the City and its officers, agents, and employees from and against any and all suits, claims, actions, legal proceedings, demands, or liabilities (and any and all costs, expenses, liabilities, including attorney's fees associated therewith, made against the City which arise, directly, or indirectly from the Contractor's or Owner's negligent acts, errors or admission during performance under this agreement). 3. The City conducts a final inspection and approves and accepts all work performed by the Contractor. Final acceptance of the job shall not subject the City to any legal responsibility or liability of any kind. The parties agree that the City is not a signatory to this contract and does not have any responsibilities under this contract either express or implied, except to settle disputes between the parties which do not constitute a breach of contract, to conduct a final inspection to approve work performed by the Contractor, and to hold and distribute funds. In the event that the performance by the Contractor is unsatisfactory or unacceptable for any reason, the Contractor agrees to correct any deficiencies at no additional cost to the City. 4. The Contractor will guarantee that all work performed is free from defects for a period of one year from the date of final acceptance of all work required by the contract. If any defects appear during the warranty year, the Contractor will correct as expeditiously as possible. 4.4 Notwithstanding any provision of this Agreement to the contrary, City may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a manner satisfactory to the Contract Administrator or failure to comply with this Agreement. The amount withheld shall not be subject to payment of interest by City. 4.5 Payment shall be made to Contractor at: CJ Contracting, LLC. 11924 Forest Hill Blvd. Ste10A-267 Wellington, FL 33414 ARTICLE 5 INDEMNIFICATION Contractor shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Contractor, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this Agreement including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Contractor shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the Contract Administrator and the City Attorney, any sums due Contractor under this Agreement may be retained by City until all of City's claims for indemnification pursuant to this Agreement have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by City. ARTICLE 6 INSURANCE 6.1 Contractor shall maintain at its sole expense, at all times during the term of this Agreement (unless a different time period is otherwise stated herein), at least the minimum insurance coverage designated in Exhibit "B" in accordance with the terms and conditions stated in this Article. 6.2 Such policies shall be issued by companies authorized to do business in the State of Florida, with a minimum AM Best financial rating of A-. Coverage shall be provided on forms no more restrictive than the latest edition of the applicable form filed by the Insurance Services Office. Contractor shall name City as an additional insured under the primary and non-contributory Commercial General Liability policy, Business Automobile Liability policy as well as on any Excess Liability policy. The official title of the Certificate Holder is City of Delray Beach, Florida. This official title shall be used in all insurance documentation. 6.3 Within fifteen (15) days of notification of award, Contractor shall provide to City proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements, Declaration pages, or insurance policies evidencing all insurance required by this Article. City reserves the right to obtain a certified copy of any policies required by the Article upon request. Coverage is not to cease and is to remain in force until the City determines all performance required of Contractor is completed. For Professional Liability Insurance, coverage shall remain in force for two (2) years after the completion of services unless a different time period is stated in Exhibit "B." City shall be notified of any restriction or cancellation of coverage within thirty (30) days. If any of the insurance coverage will expire prior to the completion of the work, proof of insurance renewal shall be provided to City upon expiration. 6.4 City reserves the right to review and revise any insurance requirements at the time of renewal or amendment of this Agreement, including, but not limited to, deductibles, limits, coverage, and endorsements. 6.5 If Contractor uses a subconsultant or subcontractor, Contractor shall ensure that each subconsultant or subcontractor names "City of Delray Beach, Florida" as an additional insured under the subconsultant's or subcontractor's Commercial General Liability, Business Automobile Liability, and Excess/Umbrella policies. ARTICLE 7 TERMINATION 7.1 This Agreement may be terminated for cause by the aggrieved party if the party in breach has not corrected the breach within ten (10) days after receipt of written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board. Termination for convenience by the Board shall be effective on the termination date stated in written notice provided by City, which termination date shall be not less than thirty (30) days after the date of such written notice. This Agreement may also be terminated by the City Manager upon such notice as the City Manager deems appropriate under the circumstances in the event the City Manager determines that termination is necessary to protect the public health, safety, or welfare. If City erroneously, improperly, or unjustifiably terminates for cause, such termination shall be deemed a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided. 7.2 This Agreement may be terminated for cause for reasons including, but not limited to, Contractor's repeated (whether negligent or intentional) submission for payment of false or incorrect bills or invoices, failure to suitably perform the work, or failure to continuously perform the work in a manner calculated to meet or accomplish the objectives as set forth in this Agreement. The Agreement may also be terminated for cause if the Contractor is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created pursuant to Section 215.473, Florida Statutes, or if the Contractor provides a false certification submitted pursuant to Section 287.135, Florida Statutes. This Agreement may also be terminated by the Board: 7.3 Notice of termination shall be provided in accordance with the "NOTICES" section of this Agreement except that notice of termination by the City Manager, which the City Manager deems necessary to protect the public health, safety, or welfare may be verbal notice that shall be promptly confirmed in writing in accordance with the "NOTICES" section of this Agreement. 7.4 In the event this Agreement is terminated for convenience, Contractor shall be paid for any services properly performed under the Agreement through the termination date specified in the written notice of termination. Contractor acknowledges that it has received good, valuable and sufficient consideration from City, the receipt and adequacy of which are, hereby acknowledged by Contractor, for City's right to terminate this Agreement for convenience. 7.5 In the event this Agreement is terminated for any reason, any amounts due Contractor shall be withheld by City until all documents are provided to City pursuant to Section 9.1 of Article 9. ARTI('.I F R THE CONTRACT 8.1 The executed contract documents shall consist of the following: a. This Contract b. Lien Agreement * C. Signed Copy of Bid d. Memorandum of Understanding * e. Notice to Proceed * f. Payment Requests * g. Warranty Documents h. Lead Base Paint Receipt & Booklet (if required) i. Subordination Policy (if required) * pertaining to contractor signature requirement ARTICLE 9 LEAD BASED PAINT 9.1 In accordance with the Lead Based Paint Poisoning Prevention Act, no lead based paints shall be used in any area intended for human habitation. ARTICLE 10 NON-DISCRIMINATION 10.1 No party to this Agreement may discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement. Failure by Contractor to carry out any of these requirements shall constitute a material breach of this Agreement, which shall permit the City, to terminate this Agreement or to exercise any other remedy provided under this Agreement, or under the Delray Beach Code of Ordinances or under applicable law, with all of such remedies being cumulative. Contractor shall include the foregoing or similar language in its contracts with any subcontractors or subconsultants, except that any project assisted by the U.S. Department of Transportation funds shall comply with the non-discrimination requirements in 49 C.F.R. Parts 23 and 26. Failure to comply with the foregoing requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as City deems appropriate. Contractor shall not unlawfully discriminate against any person in its operations and activities or in its use or expenditure of funds in fulfilling its obligations under this Agreement and shall not otherwise unlawfully discriminate in violation of any State or Federal law. Contractor shall affirmatively comply with all applicable provisions of the Americans with Disabilities Act (ADA) in the course of providing any services funded by City, including Titles I and II of the ADA (regarding nondiscrimination on the basis of disability), and all applicable regulations, guidelines, and standards. In addition, Contractor shall take affirmative steps to prevent discrimination in employment against disabled persons. By execution of this Agreement, Contractor represents that it has not been placed on the discriminatory vendor list as provided in Section 287.134, Florida Statutes. City hereby materially relies on such representation in entering into this Agreement. An untrue representation of the foregoing shall entitle City to terminate this Agreement and recover from Contractor all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. ARTICLE 11 MISCELLANEOUS 11.1 RIGHTS IN DOCUMENTS AND WORK Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of City, and, if a copyright is claimed, Contractor grants to City a non-exclusive license to use the copyrighted item(s) indefinitely, to prepare derivative works, and to make and distribute copies to the public. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by Contractor, whether finished or unfinished, shall become the property of City and shall be delivered by Contractor to the Contract Administrator within seven (7) days of termination of this Agreement by either party. Any compensation due to Contractor shall be withheld until all documents are received as provided herein. 11.2 PUBLIC RECORDS City is a public agency subject to Chapter 119, Fla. Stat. Contractor shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Purchaser agrees to: 11.2.1 Keep and maintain all records that ordinarily and necessarily would be required by the City. 11.2.2 Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 11.2.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 11.2.4 Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Contractor at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Contractor. 11.2.5 If Contractor does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. 11.3 INSPECTOR GENERAL. Contractor is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Contractor and its sub licensees and lower tier sub licensees. Contractor understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Contractor or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of this Agreement justifying its termination. 11.4 AUDIT RIGHTS, AND RETENTION OF RECORDS City shall have the right to audit the books, records, and accounts of Contractor and its subcontractors that are related to this Project. Contractor and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Project. All books, records, and accounts of Contractor and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Second Party or its subcontractor, as applicable, shall make same available at no cost to City in written form. Contractor and its subcontractors shall preserve and make available, at reasonable times for examination and audit by City, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act, Chapter 119, Florida Statutes, if applicable, or, if the Florida Public Records Act is not applicable, for a minimum period of three (3) years after termination of this Agreement. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained until resolution of the audit findings. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for City's disallowance and recovery of any payment upon such entry. Contractor shall ensure that the requirements of this Section 11.3 are included in all agreements with its subcontractor(s). 11.5 TRUTH -IN -NEGOTIATION REPRESENTATION Contractor's compensation under this Agreement is based upon representations supplied to City by Contractor, and Contractor certifies that the information supplied is accurate, complete, and current at the time of contracting. City shall be entitled to recover any damages it incurs to the extent such representation is untrue. 11.6 PUBLIC ENTITY CRIME ACT Contractor represents that the execution of this Agreement will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to City, may not submit a bid on a contract with City for the construction or repair of a public building or public work, may not submit bids on leases of real property to City, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with City, and may not transact any business with City in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. In addition to the foregoing, Contractor further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Contractor has been placed on the convicted vendor list. 11.7 INDEPENDENT CONTRACTOR Contractor is an independent contractor under this Agreement. Services provided by Contractor pursuant to this Agreement shall be subject to the supervision of Contractor. In providing such services, neither Contractor nor its agents shall act as officers, employees, or agents of City. No partnership, joint venture, or other joint relationship is created hereby. City does not extend to Contractor or Contractor's agents any authority of any kind to bind City in any respect whatsoever. 11.8 THIRD PARTY BENEFICIARIES Neither Contractor nor City intends to directly or substantially benefit a third party by this Agreement. Therefore, the Parties acknowledge that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a right or claim against either of them based upon this Agreement. 11.9 NOTICES Whenever either Party desires to give notice to the other, such notice must be in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or sent by commercial express carrier with acknowledgement of delivery, or by hand delivery with a request for a written receipt of acknowledgment of delivery, addressed to the party for whom it is intended at the place last specified. The place for giving notice shall remain the same as set forth herein until changed in writing in the manner provided in this section. For the present, the Parties designate the following: For City: City Manager City of Delray Beach 100 N.W. 1 st Avenue Delray Beach, Florida 33444 For Contractor: CJ Contracting, LLC. 11924 Forest Hill Blvd Ste. 10A-267 Wellington, FL 33414 11.10 ASSIGNMENT AND PERFORMANCE Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other Party. In addition, Contractor shall not subcontract any portion of the work required by this Agreement, except as may specifically provided for herein. Notwithstanding the Termination provision of this Agreement, City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Contractor of this Agreement or any right or interest herein without City's written consent. Contractor represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Contractor shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Contractor's performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. 11.11 CONFLICTS Neither Contractor nor its employees shall have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Contractor's loyal and conscientious exercise of judgment and care related to its performance under this Agreement. None of Contractor's officers or employees shall, during the term of this Agreement, serve as an expert witness against City in any legal or administrative proceeding in which he, she, or Contractor is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of City in connection with any such pending or threatened legal or administrative proceeding unless compelled by court process. The limitations of this section shall not preclude Contractor or any persons in any way from representing themselves, including giving expert testimony in support thereof, in any action or in any administrative or legal proceeding. In the event Contractor is permitted pursuant to this Agreement to utilize subcontractors to perform any services required by this Agreement, Contractor shall require such subcontractors, by written contract, to comply with the provisions of this section to the same extent as Contractor. 11.12 MATERIALITY AND WAIVER OF BREACH Each requirement, duty, and obligation set forth herein was bargained for at arm's-length and is agreed to by the Parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this Agreement, and each is, therefore, a material term hereof. City's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 11.13 COMPLIANCE WITH LAWS Contractor shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this Agreement. 11.14 SEVERANCE In the event a portion of this Agreement is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless City or Contractor elects to terminate this Agreement. An election to terminate this Agreement based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 11.15 JOINT PREPARATION The Parties and their counsel have participated fully in the drafting of this Agreement and acknowledge that the preparation of this Agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the Parties than the other. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. 11.16 INTERPRETATION The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the context otherwise requires. Whenever reference is made to a Section or Article of this Agreement, such reference is to the Section or Article as a whole, including all of the subsections of such Section, unless the reference is made to a particular subsection or subparagraph of such Section or Article. 11.17 PRIORITY OF PROVISIONS If there is a conflict or inconsistency between any term, statement, requirement, or provision of any exhibit attached hereto, any document or events referred to herein, or any document incorporated into this Agreement by reference and a term, statement, requirement, or provision of Articles 1 through 9 of this Agreement, the term, statement, requirement, or provision contained in Articles 1 through 9 shall prevail and be given effect. 11.18 LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL This Agreement shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Agreement, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Agreement shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ENTERING INTO THIS AGREEMENT, CONTRACTOR AND CITY HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS AGREEMENT. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS AGREEMENT AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 11.19 AMENDMENTS The Parties may amend this Agreement to conform to changes in federal, state, or local laws, regulations, directives, and objectives. No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Agreement and executed by the Board and Contractor or others delegated authority to or otherwise authorized to execute same on their behalf. 11.20 PRIOR AGREEMENTS This document represents the final and complete understanding of the Parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document. Accordingly, no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 11.21 PAYABLE INTEREST 11.21.1 Payment of Interest. Except as required by the Prompt Payment laws, City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Contractor waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Agreement. 11.21.2 Rate of Interest. In any instance where the prohibition or limitations of Section 9.21.1 are determined to be invalid or unenforceable, the annual rate of interest payable by City under this Agreement, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 11.22 INCORPORATION BY REFERENCE The truth and accuracy of each "Whereas" clause set forth above is acknowledged by the Parties. The attached Exhibits A and B are incorporated into and made a part of this Agreement. 11.23 REPRESENTATION OF AUTHORITY Each individual executing this Agreement on behalf of a party hereto hereby represents and warrants that he or she is, on the date he or she signs this Agreement, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. 11.24 MULTIPLE ORIGINALS Multiple copies of this Agreement may be executed by all Parties, each of which, bearing original signatures, shall have the force and effect of an original document. 11.25 DISPUTE RESOLUTION All internal disputes between the Owners and Contractor arising out of or related to the work shall be decided by Program Administrators. All other disputes constituting a breach of this agreement, which cannot be resolved by the Owner and Contractor, shall be resolved by a Court of competent jurisdiction pursuant to the laws of the State of Florida with venue in Palm Beach County, Florida. THIS AGREEMENT, together with other documents enumerated in this ARTICLE 5, which said other documents are as fully a part of the Contract as if hereto attached or herein repeated, forms the Contract between the parties hereto. In the event that any provisions in any component part, the provision of the component part first enumerated in this ARTICLE 5 shall govern, except as otherwise specifically stated. IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: HOMEOWNER and CONTRACTOR, also ATTESTED BY CITY REPRESENTATIVE signing by and through its duly authorized to execute same. OWNER OWNER ATTEST: CITY REPRESENTATIVE CONTRACTOR SIGNATURE By CONTRACTOR FIRM NAME day of , 20_ (SEAL) EXHIBIT A SCOPE OF SERVICES AS NOTED IN SECTION 7: ATTACHMENT B EXHIBIT B INSURANCE REQUIREMENTS OF THE CITY OF DELRAY BEACH Contractor shall not commence operations under the terms of this Agreement until certification or proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. If you have any questions call (561) 243- 7150. The following insurance coverage shall be required. A. Worker's Compensation Insurance covering all employees and providing benefits as required by Florida Statute 440 and including Employers Liability coverage, regardless of the size of your firm. Contractor further agrees to be responsible for employment, control and conduct of its employees and for any injury sustained by such employees in the course and scope of their employment. B. General liability insurance with a minimum limit of $500,000 per occurrence and $1,000,000 in the aggregate annually, providing coverage for Premises and Operations, Products and Completed Operations, Fire Legal Liability, and Personal and Advertising Injury Liability. Insurance Policies must be obtained through insurance companies that are authorized to transact business in the State of Florida by the Department of Financial Services, and they must carry a minimum rating of A.M. Best of A- as to management and VII as to financial size. C. Motor Vehicle Liability Insurance covering all vehicles associated with Contractor operations to include all owned, non -owned and hired vehicles. The coverage will be written on an occurrence basis with limits of liability not less than $500,000.00 combined single limit per each occurrence. D. The certification or proof of insurance must contain a provision for notification to the City thirty (30) days in advance of any material change in coverage, non -renewal or cancellation. Contractor shall furnish to the City, Certificate(s) of Insurance evidencing insurance required by the provisions set forth above, upon execution of the agreement. If any of the above coverages expire during the term of this Agreement, Contractor will provide a renewal certificate at least ten (10) days prior to expiration. Mail to: City of Delray Beach, Attn. Risk Manager, 100 N.W. 1St Avenue, Delray Beach, Florida 33444 with copies to Assistant City Manager and Neighborhood Services Division 100 N.W. 1" Avenue, Delray Beach, FL 33444 nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-225, Version: 1 TO: Mayor and Commissioners FROM: Steven Chapman, Chief Purchasing Officer THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 INTERLOCAL AGREEMENT/FIBER TRANSPORTATION/PALM BEACH COUNTY/CITY OF DELRAY BEACH Recommend Action: Motion for the City Commission's Intent to Modify the Interlocal Agreement between the City of Delray Beach and Palm Beach County that will allow Palm Beach County to provide leased Multi - Protocol Label Switching (MPLS) and transport fiber between the City of Delray Beach and the City of Delray Beach's Disaster Recovery site in Jacksonville, Florida. The modified ILA will be brought back before the Commission for final approval. Background: The current Interlocal Agreement between the City of Delray Beach and Palm Beach County will allow Palm Beach County to provide leased Wide Area Network (WAN) services for remote office connectivity and transport fiber between the City of Delray Beach and the City of Delray Beach's Disaster Recovery site in Jacksonville, Florida. A WAN connects smaller networks, such as Local Area Networks (LAN), together. This WAN is essential to have connectivity between all the different City locations. Fiber transportation is used to transport data over long distances. This fiber transportation is an essential method of transferring data between the City of Delray Beach and the City's Disaster Recovery site in Jacksonville, Florida. The City previously solicited 3 bids for a replacement WAN Solution. The first bid was RFP 2016- 011, which included Voice over Internet Protocol (VoIP), Telecommunication Platform, Network Equipment and WiFi Network Expansion. This bid was cancelled on November 20, 2015 and broken out into smaller bids. On December 16, 2015, Bid 2016-052 was solicited to ask for only a complete turnkey replacement WAN Solution. One submittal was received and it was rejected. On January 3, 2016, Bid 2016-052 was re -solicited as Bid 2016-061. Three submittals were received and reviewed. After review of the submittals, the City found that the prices offered by Palm Beach County were lower than any submittal therefore Bid 2016-061 has been cancelled. City Attorney Review: Approved as to form and legal sufficiency. Finance Department Review: Finance recommends approval. Funding Source: City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File M 16-225, Version: 1 Funding is available from multiple accounts. Time Sensitive: This is a time sensitive matter. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT" Bid Contact Larry Aldrich Address 100 Newport Avenue Ext laldrich@granitenet.com Quincy, MA 02171 Ph 202-838.3480 Bid Notes 250mb Wireless Backup Available for $29.99 MRC 2016-061--01-01 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 100 N W 1 Ave Site 1 2016-061--01-02 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 505 SE 5 Ave Site 2 2016-061--01-03 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 1500 SW 6 Site 3 Street 2016-061--01-04 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 145 SW 12 Site 4 Avenue 2016-061--01-05 Option 1: 5 Supplier Product First Offer - $1,466.51 1 /month $1,466.51 Y Year Term: Code: 2200 Highland Site 5 Ave 2016-061--01-06 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 2350 Jaeger Site 6 Drive 2016-061--01-07 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 35 Andrews Ave Site 7 2016-061--01-08 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 651 Linton Blvd Site 8 2016-061--01-09 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 4321 Lake Ida Site 9 Rd 2016-061--01-10 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 4000 Site 10 Germantown Rd 2016-061--01-11 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 3612 S Ocean Site 11 Blvd. 2016-061--01-12 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 1200 Dover Site 12 Road 2016-061--01-13 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 340 S Ocean Site 13 Ave 2016-061--01-14 Option 1: 5 Supplier Product First Offer - $1,148.51 1 /month $1,148.51 Y Year Term: Code: 1101 NW 2 St Site 14 2016-061--01-15 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 802 NE 1 St Site 15 2016-061--01-16 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 200 NW 1 Ave Site 16 2016-061--01-17 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 150 NW 1 Ave Site 17 2016-061--01-18 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 50 NW 1 Ave Site 18 2016-061--01-19 Option 1: 5 Supplier Product First Offer • $735.11 1 /month $735.11 Y Year Term: Code: 300 W Atlantic Site 19 Ave 2016-061--01-20 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 501 W Atlantic Site 20 Ave 2016-061--01-21 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 525 NE 3rd Site 21 Avenue -Suite 104 2016-061--01-22 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 434 S Swinton Site 22 Ave 2016-061--01-23 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 600 SW 15th Site 23 Avenue 2016-061--01-24 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 1905 SW 4th Site 24 Ave 2016-061--01-25 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 201 W Atlantic Site 25 Ave 2016-061--01-26 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 1102 NW 3 Site 26 Street 2016-061--01-27 Option 1: 5 Supplier Product First Offer • $809.31 1 /month $809.31 Y Year Term: Code: 141 SW 12 Site 27 Avenue 2016-061--01-28 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 1570 S. Fed. Site 28 Hwy 2016-061--01-29 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 200 SW 6 St Site 29 2016-061--01-30 Option 1: 5 Supplier Product First Offer • $915.31 1 /month $915.31 Y Year Term: Code: 1101 NW 2 St Site 30 2016-061--01-31 Option 1: 5 Supplier Product First Offer • $735.11 1 /month $735.11 Y Year Term: Code: 100W Atlantic Site 31 Ave Lot Total $29,837.41 2016-061--02-01 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 100 N W 1 Ave Term: Site 1 2016-061--02-02 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 505 SE 5 Ave Term: Site 2 2016-061--02-03 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 1500 SW 6 Term: Site Street 3 2016-061--02-04 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 145 SW 12 Term: Site Avenue 4 2016-061--02-05 Option 2: Supplier Product First Offer • $3,816.00 1 /month $3,816.00 Y 10 Year Code: 2200 Highland Term: Site Ave 5 2016-061--02-06 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 2350 Jaeger Term: Site Drive 6 2016-061--02-07 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 35 Andrews Term: Site Ave 7 2016-061--02-08 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 651 Linton Term: Site Blvd 8 2016-061--02-09 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 4321 Lake Ida Term: Site Rd 9 2016-061--02-10 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 4000 Term: Site Germantown Rd 10 2016-061--02-11 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 3612 S Ocean Term: Site Blvd. 11 2016-061--02-12 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 1200 Dover Term: Site Road 12 2016-061--02-13 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 340 S Ocean Term: Site Ave 13 2016-061--02-14 Option 2: Supplier Product First Offer • $3,328.40 1 /month $3,328.40 Y 10 Year Code: 1101 NW 2 St Term: Site 14 2016-061--02-15 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 802 NE 1 St Term: Site 15 2016-061--02-16 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 200 NW 1 Ave Term: Site 16 2016-061--02-17 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 150 NW 1 Ave Term: Site 17 2016-061--02-18 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 50 NW 1 Ave Term: Site 18 2016-061--02-19 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 300 W Atlantic Term: Site Ave 19 2016-061--02-20 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 501 W Atlantic Term: Site Ave 20 2016-061--02-21 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 525 NE 3rd Term: Site Avenue -Suite 104 21 2016-061--02-22 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 434 S Swinton Term: Site Ave 22 2016-061--02-23 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 600 SW 15th Term: Site Avenue 23 2016-061--02-24 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 1905 SW 4th Term: Site Ave 24 2016-061--02-25 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 201 W Atlantic Term: Site Ave 25 2016-061--02-26 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 1102 NW 3 Term: Site Street 26 2016-061--02-27 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 141 SW 12 Lot Total $101,336.00 Supplier Total $131,173.41 Term: Site Avenue 27 2016-061--02-28 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 1570 S. Fed. Term: Site Hwy 28 2016-061--02-29 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 200 SW 6 St Term: Site 29 2016-061--02-30 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 1101 NW 2 St Term: Site 30 2016-061--02-31 Option 2: Supplier Product First Offer • $3,211.80 1 /month $3,211.80 Y 10 Year Code: 100W Atlantic Term: Site Ave 31 Lot Total $101,336.00 Supplier Total $131,173.41 CITY OF DELRAY BEACH 100 NW I 5 AVE N U E, DELRAY BEACH, FL 33444 Replacement WAN Solution Jan 19, 2016 2:00:00 PM EST MAYOR VICE MAYOR DEPUTY VICE MAYOR COMMISSIONER COMMISSIONER CITY MANAGER - CARY D. GLICKSTEIN - SHELLY PETROLIA - AL JACQUET - JORDANA JARJURA - MITCH KATZ - DONALD B. COOPER Purchasing Department ♦(561)243-7161 ♦ purchasing@mydeiraybeach.com Supplier: Granite Telecommunications, LLC CITY OF DELRAY BEACH INVITATION TO BID 2016-061 Title: Replacement WAN Solution Vendor Name: Addenda Enclosed thru Submission Deadline: Jan 19, 2016 / 2:00:00 PM EST Submissions Accepted Via: Electronic, Mail, or in Person Submit Paper Copies to: City of Delray Beach Time Stamped In: City of Delray Beach Purchasing Division 100 NW 1St Avenue Delray Beach, FL 33444 City of Delray Beach Instructions for Bidders BID NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync - www.bidsync.com DemandStar - www.demandstar.com Request via email purchasing@mydelraybeach.com City of Delray Beach - Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City bid packets contain various sections requiring completion. The bid form section of the bid packet must be completed prior to the date and time set for bid opening and included with the bid packet or the bidder may be found non-responsive. Vendors may be required to complete and supply all information contained in the "supplemental information" portion of the packet at a date after bid opening. Failure to complete "supplemental information" requirements in a timely manner, prior to council award, may be used by the City in determining a vendor's responsibility. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or inquiries, pertaining to this bid. PREPARATION COST: The City will not be liable for any costs associated with the preparation, transmittal, or presentation of any bids or materials submitted in response to any solicitation. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the bid process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be sent to all who are known to have received a copy of this bid packet, if the addenda contain changes to the "specification" or "bid form", bidders shall acknowledge receipt of all addenda or they may be declared non-responsive. SAMPLES: Any catalog, brand names, or manufacturer's reference in this bid packet is descriptive and not restrictive, and is used to indicate type and quality level desired for comparison purposes unless specifically excluded. Please quote as listed or give equal. If item offered is other than as indicated, bidder must state make, model, and part number of product quoted. Equality will be determined by the City, per the specifications. Samples, if required, shall be furnished free of expense to the City. Samples should not be enclosed with bid unless requested. PRICING: bid price(s) quoted, must be held firm for ninety (90) days to allow for evaluation unless otherwise stated in this document. BILLING INSTRUCTIONS - AWARDED FIRM: Invoices must show the purchase order number and shall be submitted electronically to accountspayable@mydelraybeach.com or mailed to Accounts Payable, 100 NW 1st Avenue, Delray Beach, FL 33444. TAXES: The City of Delray Beach is exempt from any sales tax imposed by the State and/or Federal Government. State Sales Tax Exemption Certificate No. 85-8012621559C-4 appears on each purchase order. ERROR -QUANTITY: bid price must be submitted on units of quantity specified, extended, and total shown, in the event of discrepancies in extensions, the unit price shall govern. WARRANTY/GUARANTEE LAWS AND REGULATIONS: By submittal of this bid, in addition to the guarantees and warranties provided by law, vendor expressly guarantees and warrants as follows: a. That the articles to be delivered hereunder will be in full conformity with the specifications or with the approved sample submitted, and agreed that this warranty shall survive acceptance of delivery and payment for the articles and that the vendor will bear the cost of inspecting and/or testing articles rejected. b. That the articles to be delivered hereunder will not infringe on any valid patent, trademark, trade name, or copyright, and that the vendor will, at vendor's own expense, defend any and all actions or suits charging such infringement and will save and hold harmless the City, its officers, employees, agents, and representatives from any and all claims, losses, liabilities and suits arising there from. c. That the articles to be delivered hereunder will be manufactured, sold and/or installed in compliance with the provisions of all applicable federal, state and local laws and regulations. d. That nothing contained herein shall exclude or affect the operation of any implied warranties otherwise arising in favor of the City PACKAGING: Unless otherwise indicated, items will be new, unused, and in first rate condition in containers suitable for damage -free shipment and storage. F.O.B./DAMAGE: Items shall be bid F.O.B. delivered, designated location, and shall include all delivery and packaging costs. The City of Delray Beach assumes no liability for goods delivered in damaged or unacceptable condition. The successful bidder shall handle all claims with carriers, and in case of damaged goods, shall ship replacement goods immediately upon notification by the City of damage. PAYMENT TERMS: Payment terms are net 45 unless otherwise specified by the City in the bid packet. ELECTRONIC BIDS: Electronic bids are to be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Bidder/Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a bid in response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files. PRESENTATION OF BIDS - PAPER SUBMISSION: Complete bid packets must be presented to the Purchasing Department in a sealed envelope unless otherwise indicated. All paper submissions must be received on or before the due date and time (local time) at the City of Delray Beach, Purchasing Office, 100 NW 1st Avenue, Delray Beach, Florida 33444. Normal City business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Proposer's name, return address, BID number, BID title, due date and time must be noted on the envelope. It is the sole responsibility of the bidder to utilize the forms provided in the bid package and to ensure their bid reaches the Purchasing Office on/or before solicitation due date and time (local time). Included in the envelope shall be ONE (1) unbound original, TWO (2) copies of all bid forms, and one (1) electronic copy of all submitted materials on CD. The original should be marked "ORIGINAL". Each copy must be identical to the original and the file format on the CD should be in Portable Document Format (pdf). ALTERING BIDS - PAPER SUBMISSION: Bid prices cannot be altered or amended after submission deadline. Any inter -lineation alteration, or erasure made before opening time must be initialed by the signer of the bid, guaranteeing authenticity. LATE BIDS - PAPER SUBMISSION: Bid packets received in the purchasing division after submission deadline shall be returned unopened and will be considered void and unacceptable. The City of Delray Beach is not responsible for the lateness of mail carrier, weather conditions, etc. WITHDRAWAL OF BIDS: Bidder agrees that a bid price may not be withdrawn or canceled by the bidder for a period of ninety (90) days following the date designated for the receipt of bids without written approval of the City. BID OPENINGS: All bids submitted will be read at the City's scheduled bid opening for the designated project. However, the reading of a bid at bid opening should not be construed as a comment on the responsiveness of such bid or as any indication that the City accepts such bid as responsive. The City will make a determination as to the responsiveness of bids submitted based upon compliance with all applicable laws, City of Delray Beach purchasing guidelines, and project documents, including but not limited to the bid specifications and required submittal documents. The City will notify the successful bidder upon award of the contract and, according to state law all bids received will be available for inspection at that time. MINOR DEFECT: the City reserves the right to waive any minor defect, irregularity, or informality in any bid. The City may also reject any or all bids without cause prior to award. EVALUATION: Bids will be evaluated as outlined in the bid document. AWARD OF BID: The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate terms with the Successful Bidder, and the right to disregard all non -conforming, non-responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of Work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. SPLIT AWARD: the City reserves the right to award a separate contract to separate vendors for each item/group or to award one contract for the entire bid. The City reserves the right to take into consideration contract administration costs for multiple award contracts when determining low bid. DEFINITION: Bid shall mean a bid, proposal, or quotation. Supplier: Granite Telecommunications, LLC Other Terms 1. LIMITATIONS ON COMMUNICATIONS -- CONE OF SILENCE: Proposers are advised that a Cone of Silence will be in effect during this Bid. The Cone of Silence prohibits any communications, except written correspondence, regarding this Bid, between the Proposers or any Person representing the Proposers, and any member of the City Commission, the Commission's staff, any City employee authorized to act on behalf of the City to award the contract under this Bid, or any member of the Selection Committee. Failure to adhere to the Cone of Silence provisions is cause for rejection of a bid. The Cone of Silence will commence and take effect at the deadline for submitting proposals, as indicated in Section 1.7, above. All written correspondence with the City must be directed to the Chief Purchasing Officer, who is the only Person authorized to receive such documents. Section 36.13 of the City Code provides "[a]ny person participating in a competitive solicitation issued by the City shall comply with Section 2-355 of the Palm Beach County Code of Ordinances." The County Code provides as follows: "a. 'Cone of silence' means a prohibition on any communication, except for written correspondence, regarding a particular request for proposal, request for qualification, bid, or any other competitive solicitation between: (1) Any person or person's representative seeking an award from such competitive solicitation; and (2) Any county commissioner or commissioner's staff, any member of a local governing body or the member's staff, a mayor or chief executive officer that is not a member of a local governing body or the mayor or chief executive officer's staff, or any employee authorized to act on behalf of the commission or local governing body to award a particular contract. b. For the purposes of this section, a person's representative shall include but not be limited to the person's employee, partner, officer, director, consultant, lobbyist, or any actual or potential subcontractor or consultant of the person. C. The cone of silence shall be in effect as of the deadline to submit the proposal, bid, or other response to a competitive solicitation. The cone of silence applies to any person or person's representative who responds to a particular request for proposal, request for qualification, bid, or any other competitive solicitation, and shall remain in effect until such response is either rejected by the county or municipality as applicable or withdrawn by the person or person's representative. Each request for proposal, request for qualification, bid or any other competitive solicitation shall provide notice of cone of silence requirements and refer to this article. d. The provisions of this article shall not apply to oral communications at any public proceeding, including pre-bid conferences, oral presentations before selection committees, contract negotiations during any public meeting, presentations made to the board or local municipal governing body as applicable, and protest hearings. Further, the cone of silence shall not apply to contract negotiations between any employee and the intended awardee, any dispute resolution process following the filing of a protest between the person filing the protest and any employee, or any written correspondence at any time with any employee, county commissioner, member of a local municipal governing body, mayor or chief executive officer that is not a member of the local municipal governing body, or advisory board member or selection committee member, unless specifically prohibited by the applicable competitive solicitation process. e. The cone of silence shall not apply to any purchases made in an amount less than the competitive bid threshold set forth in the county purchasing ordinance (County Code, chapter 2, article III, division 2, part A, section 2-51 et seq.) or municipal ordinance as applicable. f. The cone of silence shall terminate at the time the board, local municipal governing body, or a county or municipal department authorized to act on behalf of the board or local municipal governing body as applicable, awards or approves a contract, rejects all bids or responses, or otherwise takes action which ends the solicitation process. g. Any contract entered into in violation of the cone of silence provisions in this section shall render the transaction voidable." 2. CONFLICT OF INTEREST: A. Bidder declares and certifies that no officer, employee or person whose salary is payable in whole or part from the City of Delray Beach is directly or indirectly interested in this bid or in the supplies, materials, equipment or services to which it relates or in any portion of the profits thereof; or B. The award is subject to provisions of State Statutes and City Ordinances. All bidders must disclose with their bid the name of any officer, director or agent who is also an employee of the City of Delray Beach. Further, all bidders must disclose the name of any City employee who owns, directly or indirectly, any interest in the bidder's firm or any of its' branches. 3. BID PROTEST: PROTEST OF AWARD / PROTEST BOND: Parties that are not actual bidders, proposers or responders, including, but not limited to, subcontractors, material and labor suppliers, manufacturers and their representatives, shall not have standing to protest or appeal any determination made. After the notice of intent to award and agreement is posted, any actual bidder, proposer or responder who is aggrieved in connection with the pending award of the agreement or any element of the process leading to the award of the agreement may file a protest with the Chief Purchasing Officer by close of business on the third business day after posting (excluding the day of notification) or any right to protest is forfeited. It shall be the sole responsibility of such bidder, proposer or responder to verify the operating hours of City Hall. Notice of Intent to Reject all Bids, Proposals or Responses is subject to the protest procedure. Note: Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of fifteen thousand dollars ($15,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. Ord.No.29-13, Section 36.04 Protest shall be addressed to: City of Delray Beach Chief Purchasing Officer 100 NW 1 st Ave Delray Beach, FL 33444 4. ANTI -COLLUSION: A. Bidder certifies that this bid is made without prior understanding, agreement, or connection with any corporation, firm or person submitting a bid for the same materials, services, supplies, or equipment and is in all respects fair and without collusion or fraud. B. No premiums, rebates or gratuities permitted; either with, prior to, or after any delivery of material or provision of services. Any such violation may result in contract cancellation, return of materials or discontinuation of services and the possible removal from the vendor bid list(s). 5. CITY POLICIES: Awarded contractor shall comply with the City of Delray Beach Equal Employment Opportunity Policy, Violence in the Workplace Policy, Drug and Alcohol Free Workplace Policy, General Complaint Policy and Sexual Harassment Policy. Copies of these policies may be obtained from the City of Delray Beach Human Resources Division. Violations of these policies may result in cancellation/termination of the contract. G. NON-DISCRIMINATION: The Bidder shall not discriminate against employees or applicants for employment because of race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. The Bidder will endeavor to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. Such action shall include but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment advertising,- layoff dvertising;layoff or termination; rates of pay or other forms of compensation; and selection for training including apprenticeship. The bidder agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause. These provisions apply to all subcontractors and it is the responsibility of the subcontractors to be in compliance. 7. DISCRIMINATION: An entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not award or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. Supplier: Granite Telecommunications, LLC AGREEMENT BETWEEN THE CITY OF DELRAY BEACH AND FOR This is an Agreement ("Agreement"), made and entered into by and between: Delray Beach, a municipal corporation of the State of Florida, hereinafter referred to as "City," and , a Florida corporation, hereinafter referred to as "Second Party," (collectively referred to as the "Parties"). WITNESSETH: In consideration of the mutual terms, conditions, promises, covenants, and payments hereinafter set forth, the Parties agree as follows: ARTICLE 1 DEFINITIONS AND IDENTIFICATIONS The following definitions apply unless the context in which the word or phrase is used requires a different definition: 1.1 Agreement - This Agreement includes Articles 1 through 9, the exhibits and documents that are expressly incorporated herein by reference. 1.2 Board - The City Commission of Delray Beach, Florida. 1.3 Contract Administrator - The Delray Beach City Manager or the Director of the Delray Beach Division. The primary responsibilities of the Contract Administrator are to coordinate and communicate with Second Party and to manage and supervise execution and completion of the Scope of Services and the terms and conditions of this Agreement as set forth herein. In the administration of this Agreement, as contrasted with matters of policy, all Parties may rely on the instructions or determinations made by the Contract Administrator; provided, however, that such instructions and determinations do not change the Scope of Services. 1.4 City Manager - The administrative head of City appointed by the Board. 1.5 City Attorney - The chief legal counsel for City appointed by the Board. 1.6 Project - The Project consists of the services described in Article 2. ARTICLE 2 SCOPE OF SERVICES 2.1 Second Party shall perform all work identified in this Agreement and Exhibit "A". The Scope of Services is a description of Second Party's obligations and responsibilities and is deemed to include preliminary considerations and prerequisites, and all labor, materials, equipment, and tasks which are such an inseparable part of the work described that exclusion would render performance by Second Party impractical, illogical, or unconscionable. 2.2 Second Party acknowledges that the Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the Scope of Services to be provided under this Agreement. ARTICLE 3 TERM AND TIME OF PERFORMANCE 3.1 This contract is in full force and effect upon full contract execution by the City of Delray Beach. The continuation of this Agreement beyond the end of any fiscal year shall be subject to both the appropriation and the availability of funds in accordance with Florida law. 3.2 All duties, obligations, and responsibilities of Second Party required by this Agreement shall be completed no later than [time span] after full contract execution by the City of Delray Beach. Time shall be deemed to be of the essence in performing the duties, obligations, and responsibilities required by this Agreement. 3.3 In the event services are scheduled to end due to the expiration of this Agreement, the Second Party agrees that it shall continue service upon the request of the Contract Administrator. The extension period shall not extend for greater than three months beyond the term of the Agreement. The Second Party shall be compensated for the service at the rate in effect when the extension is invoked by the City upon the same terms and conditions as contained in this Agreement as amended. The Chief Purchasing Officer shall notify Second Party of an extension authorized herein by written notice delivered prior to the end of the term of the Agreement. ARTICLE 4 COMPENSATION 4.1 City will pay Second Party, in the manner specified in Section 4.3, the total amount of Dollars ($) for work actually performed and completed pursuant to this Agreement and Dollars ($ ) for all reimbursables provided for in Section 4.2, which amounts shall be accepted by Second Party as full compensation for all such work and expenses. Second Party acknowledges that this amount is the maximum payable and constitutes a limitation upon City's obligation to compensate Second Party for its services and expenses related to this Agreement. This maximum amount, however, does not constitute a limitation, of any sort, upon Second Party's obligation to perform all items of work required by or which can be reasonably inferred from the Scope of Services. 4.2 REIMBURSABLES 4.2.1 In accordance with and pursuant to the City's procurement code and subject to the limitations set forth below, reasonable expenses, which are directly at- tributable to the Project may be charged at no more than actual cost. The maximum sum which may be charged for expenses shall not exceed Dollars ($ ), and shall be limited to the following: a) Identifiable transportation expenses in connection with the Project, subject to the limitations of Section 112.061, Florida Statutes. Transportation expenses to locations outside the Miami-Dade/Broward/Palm Beach County area or from locations outside the Miami-Dade/Broward/Palm Beach County area will not be reimbursed unless specifically authorized in advance and in writing by the Contract Administrator. Transportation expenses to and from locations within the Miami-Dade/Broward/Palm Beach County area will not be reimbursed. b) Cost of printing drawings and specifications which are required by or of Second Party to deliver services set forth in this Agreement. 4.2.2 A detailed statement of expenses must accompany any request for reimbursement. Expenses other than auto travel must be documented by copies of paid receipts, checks, or other evidence of payment. 4.2.3 Second Party acknowledges that the dollar limitation set forth in Section 4.2.1 is a limitation upon, and describes the maximum extent of, City's obligation to reimburse Second Party for expenses, but does not constitute a limitation, of any sort, upon Second Party's obligation to incur such expenses or perform the services identified in Article 2. 4.3 METHOD OF BILLING AND PAYMENT 4.3.1 Second Party may submit invoices for compensation no more often than on a monthly basis, but only after the services for which the invoices are submitted have been completed. An original invoice plus one copy are due within fifteen (15) days of the end of the month except the final invoice which must be received no later than sixty (60) days after this Agreement expires. Invoices shall designate the nature of the services performed. Second Party shall submit with each invoice a Certification of Payments to Subcontractors and Suppliers (Exhibit "B"). The certification shall be accompanied by a copy of the notification sent to each subcontractor and supplier listed in item 2 of the form, explaining the good cause why payment has not been made. 4.3.2 City shall pay Second Party within thirty (30) calendar days of receipt of Second Party's proper invoice, or as required by Florida Law. To be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted on the form and pursuant to instructions prescribed by the Contract Administrator. Payment may be withheld for failure of Second Party to comply with a term, condition, or requirement of this Agreement. 4.3.3 Second Party shall pay its subcontractors and suppliers within thirty (30) days following receipt of payment from City for such subcontracted work or supplies. If Second Party withholds an amount from subcontractors or suppliers as retainage, such retainage shall be released and paid within thirty (30) days following receipt of payment of retained amounts from City. 4.4 Notwithstanding any provision of this Agreement to the contrary, City may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a manner satisfactory to the Contract Administrator or failure to comply with this Agreement. The amount withheld shall not be subject to payment of interest by City. 4.5 Payment shall be made to Second Party at: ARTICLE 5 INDEMNIFICATION Second Party shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Second Party, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this Agreement including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Second Party shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the Contract Administrator and the City Attorney, any sums due Second Party under this Agreement may be retained by City until all of City's claims for indemnification pursuant to this Agreement have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by City. ARTICLE 6 INSURANCE 6.1 Second Party shall maintain at its sole expense, at all times during the term of this Agreement (unless a different time period is otherwise stated herein), at least the minimum insurance coverage designated in Exhibit "C" in accordance with the terms and conditions stated in this Article. 6.2 Such policies shall be issued by companies authorized to do business in the State of Florida, with a minimum AM Best financial rating of A-. Coverage shall be provided on forms no more restrictive than the latest edition of the applicable form filed by the Insurance Services Office. Second Party shall name City as an additional insured under the primary and non-contributory Commercial General Liability policy, Business Automobile Liability policy as well as on any Excess Liability policy. The official title of the Certificate Holder is City of Delray Beach, Florida. This official title shall be used in all insurance documentation. 6.3 Within fifteen (15) days of notification of award, Second Party shall provide to City proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements, Declaration pages, or insurance policies evidencing all insurance required by this Article. City reserves the right to obtain a certified copy of any policies required by the Article upon request. Coverage is not to cease and is to remain in force until the City determines all performance required of Second Party is completed. For Professional Liability Insurance, coverage shall remain in force for two (2) years after the completion of services unless a different time period is stated in Exhibit "C." City shall be notified of any restriction or cancellation of coverage within thirty (30) days. If any of the insurance coverage will expire prior to the completion of the work, proof of insurance renewal shall be provided to City upon expiration. 6.4 City reserves the right to review and revise any insurance requirements at the time of renewal or amendment of this Agreement, including, but not limited to, deductibles, limits, coverage, and endorsements. 6.5 If Second Party uses a subconsultant or subcontractor, Second Party shall ensure that each subconsultant or subcontractor names "City of Delray Beach, Florida" as an additional insured under the subconsultant's or subcontractor's Commercial General Liability, Business Automobile Liability, and Excess/Umbrella policies. ARTICLE 7 TERMINATION 7.1 This Agreement may be terminated for cause by the aggrieved party if the party in breach has not corrected the breach within ten (10) days after receipt of written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board. Termination for convenience by the Board shall be effective on the termination date stated in written notice provided by City, which termination date shall be not less than thirty (30) days after the date of such written notice. This Agreement may also be terminated by the City Manager upon such notice as the City Manager deems appropriate under the circumstances in the event the City Manager determines that termination is necessary to protect the public health, safety, or welfare. If City erroneously, improperly, or unjustifiably terminates for cause, such termination shall be deemed a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided. 7.2 This Agreement may be terminated for cause for reasons including, but not limited to, Second Party's repeated (whether negligent or intentional) submission for payment of false or incorrect bills or invoices, failure to suitably perform the work, or failure to continuously perform the work in a manner calculated to meet or accomplish the objectives as set forth in this Agreement. The Agreement may also be terminated for cause if the Second Party is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created pursuant to Section 215.473, Florida Statutes, or if the Second Party provides a false certification submitted pursuant to Section 287.135, Florida Statutes. This Agreement may also be terminated by the Board: 7.3 Notice of termination shall be provided in accordance with the "NOTICES" section of this Agreement except that notice of termination by the City Manager, which the City Manager deems necessary to protect the public health, safety, or welfare may be verbal notice that shall be promptly confirmed in writing in accordance with the "NOTICES" section of this Agreement. 7.4 In the event this Agreement is terminated for convenience, Second Party shall be paid for any services properly performed under the Agreement through the termination date specified in the written notice of termination. Second Party acknowledges that it has received good, valuable and sufficient consideration from City, the receipt and adequacy of which are, hereby acknowledged by Second Party, for City's right to terminate this Agreement for convenience. 7.5 In the event this Agreement is terminated for any reason, any amounts due Second Party shall be withheld by City until all documents are provided to City pursuant to Section 9.1 of Article 9. ARTICLE 8 NON-DISCRIMINATION 8.1 No party to this Agreement may discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement. Failure by Second Party to carry out any of these requirements shall constitute a material breach of this Agreement, which shall permit the City, to terminate this Agreement or to exercise any other remedy provided under this Agreement, or under the Delray Beach Code of Ordinances or under applicable law, with all of such remedies being cumulative. Second Party shall include the foregoing or similar language in its contracts with any subcontractors or subconsultants, except that any project assisted by the U.S. Department of Transportation funds shall comply with the non-discrimination requirements in 49 C.F.R. Parts 23 and 26. Failure to comply with the foregoing requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as City deems appropriate. Second Party shall not unlawfully discriminate against any person in its operations and activities or in its use or expenditure of funds in fulfilling its obligations under this Agreement and shall not otherwise unlawfully discriminate in violation of any State or Federal law. Second Party shall affirmatively comply with all applicable provisions of the Americans with Disabilities Act (ADA) in the course of providing any services funded by City, including Titles I and 11 of the ADA (regarding nondiscrimination on the basis of disability), and all applicable regulations, guidelines, and standards. In addition, Second Party shall take affirmative steps to prevent discrimination in employment against disabled persons. By execution of this Agreement, Second Party represents that it has not been placed on the discriminatory vendor list as provided in Section 287.134, Florida Statutes. City hereby materially relies on such representation in entering into this Agreement. An untrue representation of the foregoing shall entitle City to terminate this Agreement and recover from Second Party all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. ARTICLE 9 MISCELLANEOUS 9.1 RIGHTS IN DOCUMENTS AND WORK Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of City, and, if a copyright is claimed, Second Party grants to City a non-exclusive license to use the copyrighted item(s) indefinitely, to prepare derivative works, and to make and distribute copies to the public. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by Second Party, whether finished or unfinished, shall become the property of City and shall be delivered by Second Party to the Contract Administrator within seven (7) days of termination of this Agreement by either party. Any compensation due to Second Party shall be withheld until all documents are received as provided herein. 9.2 PUBLIC RECORDS City is a public agency subject to Chapter 119, Fla. Stat. Second Party shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Purchaser agrees to: 9.2.1 Keep and maintain all records that ordinarily and necessarily would be required by the City. 9.2.2 Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 9.2.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 9.2.4 Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Second Party at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Second Party. 9.2.5 If Second Party does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. 9.3 INSPECTOR GENERAL. Second Party is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Second Party and its sub licensees and lower tier sub licensees. Second Party understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Second Party or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of this Agreement justifying its termination. 9.4 AUDIT RIGHTS. AND RETENTION OF RECORDS City shall have the right to audit the books, records, and accounts of Second Party and its subcontractors that are related to this Project. Second Party and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Project. All books, records, and accounts of Second Party and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Second Party or its subcontractor, as applicable, shall make same available at no cost to City in written form. Second Party and its subcontractors shall preserve and make available, at reasonable times for examination and audit by City, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act, Chapter 119, Florida Statutes, if applicable, or, if the Florida Public Records Act is not applicable, for a minimum period of three (3) years after termination of this Agreement. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained until resolution of the audit findings. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for City's disallowance and recovery of any payment upon such entry. Second Party shall ensure that the requirements of this Section 9.3 are included in all agreements with its subcontractor(s). 9.5 TRUTH -IN -NEGOTIATION REPRESENTATION Second Party's compensation under this Agreement is based upon representations supplied to City by Second Party, and Second Party certifies that the information supplied is accurate, complete, and current at the time of contracting. City shall be entitled to recover any damages it incurs to the extent such representation is untrue. 9.6 PUBLIC ENTITY CRIME ACT Second Party represents that the execution of this Agreement will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to City, may not submit a bid on a contract with City for the construction or repair of a public building or public work, may not submit bids on leases of real property to City, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with City, and may not transact any business with City in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. In addition to the foregoing, Second Party further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Second Party has been placed on the convicted vendor list. 9.7 INDEPENDENT CONTRACTOR Second Party is an independent contractor under this Agreement. Services provided by Second Party pursuant to this Agreement shall be subject to the supervision of Second Party. In providing such services, neither Second Party nor its agents shall act as officers, employees, or agents of City. No partnership, joint venture, or other joint relationship is created hereby. City does not extend to Second Party or Second Party's agents any authority of any kind to bind City in any respect whatsoever. 9.8 THIRD PARTY BENEFICIARIES Neither Second Party nor City intends to directly or substantially benefit a third party by this Agreement. Therefore, the Parties acknowledge that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a right or claim against either of them based upon this Agreement. 9.9 NOTICES Whenever either Party desires to give notice to the other, such notice must be in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or sent by commercial express carrier with acknowledgement of delivery, or by hand delivery with a request for a written receipt of acknowledgment of delivery, addressed to the party for whom it is intended at the place last specified. The place for giving notice shall remain the same as set forth herein until changed in writing in the manner provided in this section. For the present, the Parties designate the following: For City: City Manager City Hall 100 N.W. 1 st Avenue Delray Beach, Florida 33444 For Second Party: 9.10 ASSIGNMENT AND PERFORMANCE Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other Party. In addition, Second Party shall not subcontract any portion of the work required by this Agreement, except as may specifically provided for herein. Notwithstanding the Termination provision of this Agreement, City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Second Party of this Agreement or any right or interest herein without City's written consent. Second Party represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Second Party shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Second Party's performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. 9.11 CONFLICTS Neither Second Party nor its employees shall have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Second Party's loyal and conscientious exercise of judgment and care related to its performance under this Agreement. None of Second Party's officers or employees shall, during the term of this Agreement, serve as an expert witness against City in any legal or administrative proceeding in which he, she, or Second Party is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of City in connection with any such pending or threatened legal or administrative proceeding unless compelled by court process. The limitations of this section shall not preclude Second Party or any persons in any way from representing themselves, including giving expert testimony in support thereof, in any action or in any administrative or legal proceeding. In the event Second Party is permitted pursuant to this Agreement to utilize subcontractors to perform any services required by this Agreement, Second Party shall require such subcontractors, by written contract, to comply with the provisions of this section to the same extent as Second Party. 9.12 MATERIALITY AND WAIVER OF BREACH Each requirement, duty, and obligation set forth herein was bargained for at arm's- length and is agreed to by the Parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this Agreement, and each is, therefore, a material term hereof. City's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 9.13 COMPLIANCE WITH LAWS Second Party shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this Agreement. 9.14 SEVERANCE In the event a portion of this Agreement is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless City or Second Party elects to terminate this Agreement. An election to terminate this Agreement based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 9.15 JOINT PREPARATION The Parties and their counsel have participated fully in the drafting of this Agreement and acknowledge that the preparation of this Agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the Parties than the other. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. 9.16 INTERPRETATION The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the context otherwise requires. Whenever reference is made to a Section or Article of this Agreement, such reference is to the Section or Article as a whole, including all of the subsections of such Section, unless the reference is made to a particular subsection or subparagraph of such Section or Article. 9.17 PRIORITY OF PROVISIONS If there is a conflict or inconsistency between any term, statement, requirement, or provision of any exhibit attached hereto, any document or events referred to herein, or any document incorporated into this Agreement by reference and a term, statement, requirement, or provision of Articles 1 through 9 of this Agreement, the term, statement, requirement, or provision contained in Articles 1 through 9 shall prevail and be given effect. 9.18 LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL This Agreement shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Agreement, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Agreement shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ENTERING INTO THIS AGREEMENT, SECOND PARTY AND CITY HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS AGREEMENT. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS AGREEMENT AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 9.19 AMENDMENTS The Parties may amend this Agreement to conform to changes in federal, state, or local laws, regulations, directives, and objectives. No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Agreement and executed by the Board and Second Party or others delegated authority to or otherwise authorized to execute same on their behalf. 9.20 PRIOR AGREEMENTS This document represents the final and complete understanding of the Parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document. Accordingly, no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 9.21 PAYABLE INTEREST 9.21.1 Payment of Interest. Except as required by the Prompt Payment laws, City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Second Party waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Agreement. 9.21.2 Rate of Interest. In any instance where the prohibition or limitations of Section 9.21.1 are determined to be invalid or unenforceable, the annual rate of interest payable by City under this Agreement, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 9.22 INCORPORATION BY REFERENCE The truth and accuracy of each "Whereas" clause set forth above is acknowledged by the Parties. All Exhibits are incorporated into and made a part of this Agreement. 9.23 REPRESENTATION OF AUTHORITY Each individual executing this Agreement on behalf of a party hereto hereby represents and warrants that he or she is, on the date he or she signs this Agreement, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. 9.25 MULTIPLE ORIGINALS Multiple copies of this Agreement may be executed by all Parties, each of which, bearing original signatures, shall have the force and effect of an original document. (The remainder of this page is intentionally left blank.) IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: City through its Board, signing by and through its Mayor or Vice -Mayor, authorized to execute same by Board action on the day of , 20_, and Second Party, signing by and through its duly authorized to execute same. ATTEST: City Clerk APPROVED AS TO FORM: City Attorney CITY OF DELRAY BEACH, FLORIDA By Cary D. Glickstein, Mayor day of , 20 WITNESS: (Sign name) (Print name) WITNESS: (Sign name) (Print name) AGREEMENT BETWEEN DELRAY BEACH, FLORIDA AND SECOND PARTY By (Sign name) (Print name, Title) day of , 20 (SEAL) ►:1:11-3kWil SCOPE OF SERVICES 1=V4!11_7hi_I CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS RFP/RLI/Bid/Contract No. Project Title The undersigned CONTRACTOR hereby swears under penalty of perjury that - 1 . hat:1. CONTRACTOR has paid all subcontractors and suppliers all undisputed contract obligations for labor, services, or materials provided on this project in accordance with Section 4.2.3 of the Agreement, except as provided in paragraph 2 below. 2. The following subcontractors and suppliers have not been paid because of disputed contractual obligations; a copy of the notification sent to each, explaining in reasonably specific detail the good cause why payment has not been made, is attached to this form: Subcontractor or Supplier's name Date of disputed Amount in and address invoice dispute 3. The undersigned is authorized to execute this Certification on behalf of CONTRACTOR. Dated 20 Contractor By (Signature) By (Name and Title) CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS (Continued) STATE OF ) SS. COUNTY OF ) The foregoing instrument was acknowledged before me this , 20_, by personally known to me or who has produced and who did/did not take an oath. WITNESS my hand and official seal, this day of (NOTARY SEAL) My commission expires- ------ day of who is as identification 20 (Signature of person taking acknowledgment) (Name of officer taking acknowledgment) typed, printed, or stamped (Title or rank) (Serial number, if any) EXHIBIT C INSURANCE REQUIREMENTS OF THE CITY OF DELRAY BEACH Second Party shall not commence operations under the terms of this Agreement until certification or proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. If you have any questions call (561) 243-7150. The following insurance coverage shall be required. A. Worker's Compensation Insurance covering all employees and providing benefits as required by Florida Statute 440 and including Employers Liability coverage, regardless of the size of your firm. Second Party further agrees to be responsible for employment, control and conduct of its employees and for any injury sustained by such employees in the course and scope of their employment. B. General liability insurance with a minimum limit of $1,000,000 per occurrence and $2,000,000 in the aggregate annually, providing coverage for Premises and Operations, Products and Completed Operations, Fire Legal Liability, and Personal and Advertising Injury Liability. Insurance Policies must be obtained through insurance companies that are authorized to transact business in the State of Florida by the Department of Financial Services, and they must carry a minimum rating of A.M. Best of A- as to management and VII as to financial size. C. Motor Vehicle Liability Insurance covering all vehicles associated with Second Party operations to include all owned, non -owned and hired vehicles. The coverage will be written on an occurrence basis with limits of liability not less than $1,000,000.00 combined single limit per each occurrence. D. The certification or proof of insurance must contain a provision for notification to the City thirty (30) days in advance of any material change in coverage, non -renewal or cancellation. Second Party shall furnish to the City, Certificate(s) of Insurance evidencing insurance required by the provisions set forth above. If any of the above coverages expire during the term of this Agreement, Second Party will provide a renewal certificate at least ten (10) days prior to expiration. Mail to: City of Delray Beach, Attn. Risk Manager, 100 N.W. 1 st Avenue, Delray Beach, Florida 33444 with a copy to Assistant City Manager, 100 N.W. 1 st Avenue, Delray Beach, FL 33444 Supplier: Granite Telecommunications, LLC Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address): Telephone Number(s): Fax Number(s): Email Address: Federal Employer Identification Number: Firm Name Signature Name and Title Date By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title Date Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Signature Name and Title Date Supplier: Granite Telecommunications, LLC Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. Bid Contact Bobby Chahal Address 4171 W. Hillsboro Blvd bchahal@kb•global.com Suite 10 Ph 954-346.0773 Coconut Creek, FL 33073 Bid Notes See attachment for Site Sheet Summary 2016-061--01-01 Option 1: Supplier Product Code: First Offer • $2,200.00 1 /month $2,200.00 Y Y Y 5 Year Supplier Notes: FPL 5 Year Supplier Notes: FPL Term: Site 1 Fibernet City Hall Term: Site Fibernet FireStation 6 2016-061--01-02 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL 2016-061--01-09 Option 1: Supplier Product Code: Term: Site Fibernet Police $900.00 Y 5 Year 2 Department 2016-061--01-03 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL Course Term: Site Fibernet FireStation 1 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 3 5 Year Supplier Notes: Delray 2016-061--01-04 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL 10 Term: Site Fibernet FireStation 2 2016-061--01-11 Option 1: 4 First Offer - $900.00 1 /month $900.00 Y 2016-061--01-05 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL Maintenance - Term: Site Fibernet FireStation 3 11 Community Land Trust 5 NRC 2016-061--01-06 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL Term: Site Fibernet FireStation 4 6 2016-061--01-07 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL Term: Site Fibernet FireStation 5 7 2016-061--01-08 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: FPL Term: Site Fibernet FireStation 6 8 2016-061--01-09 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Term: Site Notes: Lakeview Golf 9 Course 2016-061--01-10 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: Delray Term: Site Municipal Golf Course 10 2016-061--01-11 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: Parks Term: Site Maintenance - 11 Community Land Trust NRC 2016-061--01-12 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: Pompey Term: Site Park 12 2016-061--01-13 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Term: Site Notes: Veterans Park 13 2016-061--01-14 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: Delray Term: Site Swim and Tennis 14 2016-061--01-15 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: Ocean Term: Site Rescue 15 2016-061--01-16 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Notes: 505 Term: Site Teen Center 16 2016-061--01-17 Option 1: Supplier Product Code: First Offer - $900.00 1 /month $900.00 Y 5 Year Supplier Term: Site Notes: Catherine Strong 17 Center 2016-061--01-18 Option 1: Supplier Product Code: First Offer • $1,080.00 1 /month $1,080.00 Y 5 Year Supplier Notes: City Term: Site Halll Internet 18 2016-061--01-19 Option 1: Supplier Product Code: First Offer • $1,080.00 1 /month $1,080.00 Y 5 Year Supplier Notes: Police Term: Site Department Internet 19 2016-061--01-20 Option 1: 5 Year Term:Site 20 2016-061--01-21 Option 1: 5 Year Term:Site 21 2016-061--01-22 Option 1: 5 Year Term:Site 22 2016-061--01-23 Option 1: 5 Year Term:Site 23 2016-061--01-24 Option 1: 5 Year Term:Site 24 2016-061--01-25 Option 1: 5 Year Term:Site 25 2016-061--01-26 Option 1: 5 Year Term:Site 26 2016-061--01-27 Option 1: 5 Year Term:Site 27 2016-061--01-28 Option 1: 5 Year Term:Site 28 2016-061--01-29 Option 1: 5 Year Term:Site 29 2016-061--01-30 Option 1: 5 Year Term:Site 30 2016-061--01-31 Option 1: 5 Year Term:Site 31 Lot Total $18,760.00 2016-061--02-01 Option 2: 10 Year Term:Site 1 No Bids 2016-061--02-02 Option 2: 10 Year Term:Site 2 No Bids 2016-061--02-03 Option 2: 10 Year Term:Site 3 No Bids 2016-061--02-04 Option 2: 10 Year Term:Site 4 No Bids 2016-061--02-05 Option 2: 10 Year Term:Site 5 No Bids 2016-061--02-06 Option 2: 10 Year Term:Site 6 No Bids 2016-061--02-07 Option 2: 10 Year Term:Site 7 No Bids 2016-061--02-08 Option 2: 10 Year Term:Site 8 No Bids 2016-061--02-09 Option 2: 10 Year Term:Site 9 No Bids 2016-061--02-10 Option 2: 10 Year Term:Site 10 No Bids 2016-061--02-11 Option 2: 10 Year Term:Site 11 No Bids 2016-061--02-12 Option 2: 10 Year Term:Site 12 No Bids 2016-061--02-13 Option 2: 10 Year Term:Site 13 No Bids 2016-061--02-14 Option 2: 10 Year Term:Site 14 No Bids 2016-061--02-15 Option 2: 10 Year Term:Site 15 No Bids 2016-061--02-16 Option 2: 10 Year Term:Site 16 No Bids 2016-061--02-17 Option 2: 10 Year Term:Site 17 No Bids 2016-061--02-18 Option 2: 10 Year Term:Site 18 No Bids 2016-061--02-19 Option 2: 10 Year Term:Site 19 No Bids 2016-061--02-20 Option 2: 10 Year Term:Site 20 No Bids 2016-061--02-21 Option 2: 10 Year Term:Site 21 No Bids 2016-061--02-22 Option 2: 10 Year Term:Site 22 No Bids 2016-061--02-23 Option 2: 10 Year Term:Site 23 No Bids 2016-061--02-24 Option 2: 10 Year Term:Site 24 No Bids 2016-061--02-25 Option 2: 10 Year Term:Site 25 No Bids 2016-061--02-26 Option 2: 10 Year Term:Site 26 No Bids 2016-061--02-27 Option 2: 10 Year Term:Site 27 No Bids 2016-061--02-28 Option 2: 10 Year Term:Site 28 No Bids 2016-061--02-29 Option 2: 10 Year Term:Site 29 No Bids 2016-061--02-30 Option 2: 10 Year Term:Site 30 No Bids 2016-061--02-31 Option 2: 10 Year Term:Site 31 No Bids Lot Total $0.00 Item: Option 1: 5 Year Term:Site 1 Delray Beach Schedule _C 2.xlsx City of Delray Beach topology.pdf Forms 2, 3, 4 FPL FiberNet.pdf COI City of Delray Beach.pdf FN W-9 dated 7-13-15.pdf FPL FiberNet Executive Overview Final.pdf IMPLEMENTATION INFORMATION FOR FPL FIBERNET.DOCX VENDOR BACKGROUD.DOCX City of Delray Beach City of Delray Beach SITE SHEET SUMMARY Vendor Name Project FPL FiberNet FPL FiberNet WAN 5 year term Site/Facility Name Estimated Site Cost MR Cost Estimated Site Total w/ monthly cost City Hall 2,200.00 $2,200.00 Police Department 900.00 $900.00 Fire Station 2 900.00 $900.00 Fire Station 3 900.00 $900.00 Fire Station 4 900.00 $900.00 Fire Station 5 900.00 $900.00 Fire Station 6 900.00 $900.00 Lakeview Golf Course 900.00 $900.00 Delray Municipal Golf Course 900.00 $900.00 Parks Maintenance -Community Land Trust NRC 900.00 $900.00 Pompey Park 900.00 $900.00 Veterans Park 900.00 $900.00 Delray Swim and Tennis 900.00 $900.00 Ocean Rescue 900.00 $900.00 505 Teen Center 900.00 $900.00 Catherine Strong Center 900.00 $900.00 City Halll Internet 1,080.00 $1,080.00 Police Department Internet 1,080.00 $1,080.00 $ TOTAL $ 17,860.00 2016-061 1/19/2016 BidSync p. 43 City of Delray Beach 2016-061 1/ 9/2016 maoync 44 City of Delray Beach SITE SHEET City Hall Site Name Project City Hall FPL FiberNet WAN 5 year term Plus Internet Address 100 NW 1 Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 1 Gig Dual Entrance Ethernet 1.00 1 $2,200.00 $ 2,200.00 100 Mbps Internet Access with /29 1.00 1 $1,095.00 $ 1,095.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 3,295.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total I $ - 1/ 9/2016 maoync 44 City of Delray Beach 2016-061 Estimated Site Total: $ 3,295.00 PREPARED BY: TITLE: 1/19/2016 BidSync p. 45 City of Delray Beach 2016-061 1/19/2016 BidSync p. 46 City of Delray Beach Citv Att,, ,v SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ®MOM ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 46 City of Delray Beach 2016-061 1/19/2016 BidSync p. 47 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 47 City of Delray Beach 2016-061 1/19/2016 BidSync p. 48 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 48 City of Delray Beach 2016-061 1/19/2016 BidSync p. 49 City of Delray Beach SITE SHEET Site Name Project Police Department FPL FiberNet WAN 5 year term with Internet Address 300 W Atlantic Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 100 mops Ethernet Access 1.00 1 $900.00 $ 9oo.00 100 Mbps Internet Access With /29 1.00 1 $1,095.00 $ 1,095.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 1,995.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 1,995.00 PREPARED BY: TITLE 2016-061 1/19/2016 BidSync p. 49 City of Delray Beach 2016-061 1/19/2016 BidSync P. 50 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync P. 50 City of Delray Beach 2016-061 1/19/2016 BidSync P. 51 City of Delray Beach SITE SHEET Site Name Project Fire Station 2 FPL FiberNet WAN 5 year term Address 35 Andrews Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync P. 51 City of Delray Beach 2016-061 1/19/2016 BidSync p. 52 City of Delray Beach SITE SHEET Site Name Project Fire Station 3 FPL FiberNet WAN 5 year term Address 651 Linton Blvd SITE COST Cost Description Source of Cost Estimate 100 mbps Internet Access ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 52 City of Delray Beach 2016-061 1/19/2016 BidSync p. 53 City of Delray Beach SITE SHEET Site Name Project Fire Station 4 FPL FiberNet WAN 5 year term Address 4321 Lake Ida Rd SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 53 City of Delray Beach 2016-061 1/19/2016 BidSync p. 54 City of Delray Beach SITE SHEET Site Name Project Fire Station 5 FPL FiberNet WAN 5 year term Address 4000 Germantown Rd SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 54 City of Delray Beach 2016-061 1/19/2016 BidSync P. 55 City of Delray Beach SITE SHEET Site Name Project Fire Station 6 FPL FiberNet WAN 5 year term Address 3612 S Ocean Blvd SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync P. 55 City of Delray Beach 2016-061 1/19/2016 BidSync p. 56 City of Delray Beach SITE SHEET Site Name Project Lakeview Golf Course FPL FiberNet WAN Syearterm Address 1200 Dover Rd SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 56 City of Delray Beach 2016-061 1/19/2016 BidSync p. 57 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 57 City of Delray Beach 2016-061 1/19/2016 BidSync p. 58 City of Delray Beach SITE SHEET Site Name Project Delray Municipal Golf Course FPL FiberNet WAN 5 year term Address 2200 Highland Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE JW NARRATIVE QUANTITY UNIT UNIT PRICE COST 00 mbps Ethernet Access 1.00 1 $900.00 $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 58 City of Delray Beach 2016-061 1/19/2016 BidSync P. 59 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync P. 59 City of Delray Beach 2016-061 1/19/2016 BidSync p. 60 City of Delray Beach SITE SHEET Site Name Project Parks Maintenance FPL FiberNet WAN 5year term Address 145 SW 12 Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 60 City of Delray Beach 2016-061 1/19/2016 BidSync p. 61 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 61 City of Delray Beach 2016-061 1/19/2016 BidSync p. 62 City of Delray Beach SITE SHEET Site Name Project Catherine Strong Park Address 1500 SIN 6 Street SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 62 City of Delray Beach 2016-061 1/19/2016 BidSync p. 63 City of Delray Beach SITE SHEET Site Name Project Pompey Park FPL FiberNet WAN 5year term Address 1101 NW 2 St SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 63 City of Delray Beach 2016-061 1/19/2016 BidSync p. 64 City of Delray Beach SITE SHEET Site Name Project Veterans Park FPL FiberNet WAN 5year term Address 802 NE 1 St SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 64 City of Delray Beach 2016-061 1/19/2016 BidSync p. 65 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 65 City of Delray Beach 2016-061 1/19/2016 BidSync p. 66 City of Delray Beach SITE SHEET Site Name Project Teen Center FPL FiberNet WAN 5year term Address 505 SE 5 Avenue SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 66 City of Delray Beach 2016-061 1/19/2016 BidSync p. 67 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 67 City of Delray Beach 2016-061 1/19/2016 BidSync p. 68 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 68 City of Delray Beach 2016-061 1/19/2016 BidSync p. 69 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 69 City of Delray Beach 2016-061 1/19/2016 BidSync p. 70 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 70 City of Delray Beach 2016-061 1/19/2016 BidSync p. 71 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 71 City of Delray Beach 2016-061 1/19/2016 BidSync p. 72 City of Delray Beach SITE SHEET Site Name Project Delray Swim and Tennis FPL FiberNet WAN 5 year term Address 2350 Jaeger Dr SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 72 City of Delray Beach 2016-061 1/19/2016 BidSync p. 73 City of Delray Beach SITE SHEET Site Name Project Ocean Rescue FPL FiberNet WAN 5year term Address 340 S Ocean Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 73 City of Delray Beach 2016-061 1/19/2016 BidSync p. 74 City of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) ENTER SUBTOTAL •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 74 IL E \ LL c 0 / L § .. a� .. ~ d� �� § LL LL : / ) g & 2 } g \ \ § § ) \ ) / / y ƒ / b E G 2 5 5: >>> y± ± 16 E � IL 0 00 i N_ U LL D: O N 0 v ; o N A w (6 bi m c 0 w LL a a 0 co} LL IL ui ui O w Z Z 0 o z Q Q w o 3 O w LU = ui z w c7 w w o[if V > > U Q 0 O U) o U U a � � U U) d d 16 E � 0 00 i Oklahoma Arkansas Dallas Texas Austin San Antonio • Laredo McAllen Tennessee Atlanta Mississippi Alabama Georgia Louisiana Houston Virginia Jacksonville Tallahass l Daytona New York Orlando.- - FPLFiberNet Network 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Partner Network St. Petersburg t Rori 0 Lit NetworkWest Palm Beach Ft. Myers ,g, � Ft. Lauderdale Naples* v Miami City of Delray Beach IMPLEMENTATION INFORMATION FOR FPL FIBERNET FPL FiberNet has a highly qualified staff of Engineers, Project Managers, Site Acquisition Specialists, Circuit Designers, Provisioners and Field Technicians. A dedicated project management team responsible for the implementation of the services and ongoing support of additions, changes and upgrades will be made available to fulfill the requirements of the project, as well as on-going through the life of the service. In addition, City of DelRay Beach will receive personalized service from individuals in our billing department and network operations center. Those team members in both the Billing and Network Operations Center work in a pooled environment so there may be an interface with more than one member of those specific teams. A dedicated Project Manager will oversee all aspects associated with its implementation. Dedicated FiberNet resources will be supplemented with vendor resources under contract with FiberNet to allow us to quickly respond to large scale activities. Contracted activities may include engineering, construction, splicing and installation under the direction of experienced area managers familiar with their respective region to facilitate a seamless installation of services. In addition, FiberNet deploys a team of field inspectors to ensure the quality of workmanship throughout the duration of the project. Discipline Networks and Services Product Line Staffing Government Systems Staffing Systems Engineering System Test System Admin 1 Network Operations 29 Security Operations Currently this is a function within Network Operations Security Engineering 1 2016-061 1/19/2016 BidSync p. 84 IP Engineering City of Delray Beach VENDOR BACKGROUND FPL FiberNet can provide transport services to state agencies across multiple locations in all of the major metropolitan areas of Florida with its best -in -class Ethernet and Dedicated Internet Access solutions. FPL FiberNet, a leader in end-to-end fiber-optic network solutions, provides its customers with support around-the-clock for business critical communication solutions. FPL FiberNet owns and operates its carrier -class network providing its customers with the highest level of reliability and virtually unlimited potential for growth. Its network has connectivity to more central offices, customer POPS, carrier hotels and international cable landing stations than any other fiber infrastructure service provider in Florida. FPL FiberNet's NOC provides 24/7/365 network monitoring and proactive maintenance to detect and prevent potential hazards that can interrupt customer service. It uses state-of-the-art technology to identify and resolve potential problems before they arise. Below are additional benefits: • Geographically diverse network topology • Circuit availability >99.999% • Dedicated field technicians • Competitive Service Level Agreements NETWORK OPERATIONS FPL FiberNet is headquartered in Miami, Florida with an employee base of approximately 200 employees. Our home office is located at 9250 W. Flagler St., Miami, FL 33174 with field offices throughout Florida and Texas. FPL FiberNet's Network Operations Center (NOC) provides 24/7/365 network monitoring, proactive maintenance and trouble reporting. Customer Care employees are available Monday through Friday from 8:00 a.m. to 6:00 p.m. to respond to inquiries and any questions you may have. FiberNet has an alternate NOC located in Winter Haven, FL, which serves as a back-up facility in the event that conditions warranted its use, as well as for systems testing and standby. Location: Doral, FL with back up NOC in Winter Haven Hours: 24/7/365 Trouble Ticket Process: Call the NOC, select option 1, give NOC your Circuit ID Number, they will open a ticket and troubleshoot the issue. NOC 866-553-4237 2016-061 1/19/2016 BidSync p. 86 CITY OF DELRAY BEACH 100 NW I 5 AVE N U E, DELRAY BEACH, FL 33444 Replacement WAN Solution Jan 19, 2016 2:00:00 PM EST MAYOR VICE MAYOR DEPUTY VICE MAYOR COMMISSIONER COMMISSIONER CITY MANAGER - CARY D. GLICKSTEIN - SHELLY PETROLIA - AL JACQUET - JORDANA JARJURA - MITCH KATZ - DONALD B. COOPER Purchasing Department ♦(561)243-7161 ♦ purchasing@mydeiraybeach.com Supplier: KB Technologies CITY OF DELRAY BEACH INVITATION TO BID 2016-061 Title: Replacement WAN Solution Vendor Name: Addenda Enclosed thru Submission Deadline: Jan 19, 2016 / 2:00:00 PM EST Submissions Accepted Via: Electronic, Mail, or in Person Submit Paper Copies to: City of Delray Beach Time Stamped In: City of Delray Beach Purchasing Division 100 NW 1St Avenue Delray Beach, FL 33444 City of Delray Beach Instructions for Bidders BID NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync - www.bidsync.com DemandStar - www.demandstar.com Request via email purchasing@mydelraybeach.com City of Delray Beach - Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City bid packets contain various sections requiring completion. The bid form section of the bid packet must be completed prior to the date and time set for bid opening and included with the bid packet or the bidder may be found non-responsive. Vendors may be required to complete and supply all information contained in the "supplemental information" portion of the packet at a date after bid opening. Failure to complete "supplemental information" requirements in a timely manner, prior to council award, may be used by the City in determining a vendor's responsibility. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or inquiries, pertaining to this bid. PREPARATION COST: The City will not be liable for any costs associated with the preparation, transmittal, or presentation of any bids or materials submitted in response to any solicitation. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the bid process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be sent to all who are known to have received a copy of this bid packet, if the addenda contain changes to the "specification" or "bid form", bidders shall acknowledge receipt of all addenda or they may be declared non-responsive. SAMPLES: Any catalog, brand names, or manufacturer's reference in this bid packet is descriptive and not restrictive, and is used to indicate type and quality level desired for comparison purposes unless specifically excluded. Please quote as listed or give equal. If item offered is other than as indicated, bidder must state make, model, and part number of product quoted. Equality will be determined by the City, per the specifications. Samples, if required, shall be furnished free of expense to the City. Samples should not be enclosed with bid unless requested. PRICING: bid price(s) quoted, must be held firm for ninety (90) days to allow for evaluation unless otherwise stated in this document. BILLING INSTRUCTIONS - AWARDED FIRM: Invoices must show the purchase order number and shall be submitted electronically to accountspayable@mydelraybeach.com or mailed to Accounts Payable, 100 NW 1st Avenue, Delray Beach, FL 33444. TAXES: The City of Delray Beach is exempt from any sales tax imposed by the State and/or Federal Government. State Sales Tax Exemption Certificate No. 85-8012621559C-4 appears on each purchase order. ERROR -QUANTITY: bid price must be submitted on units of quantity specified, extended, and total shown, in the event of discrepancies in extensions, the unit price shall govern. WARRANTY/GUARANTEE LAWS AND REGULATIONS: By submittal of this bid, in addition to the guarantees and warranties provided by law, vendor expressly guarantees and warrants as follows: a. That the articles to be delivered hereunder will be in full conformity with the specifications or with the approved sample submitted, and agreed that this warranty shall survive acceptance of delivery and payment for the articles and that the vendor will bear the cost of inspecting and/or testing articles rejected. b. That the articles to be delivered hereunder will not infringe on any valid patent, trademark, trade name, or copyright, and that the vendor will, at vendor's own expense, defend any and all actions or suits charging such infringement and will save and hold harmless the City, its officers, employees, agents, and representatives from any and all claims, losses, liabilities and suits arising there from. c. That the articles to be delivered hereunder will be manufactured, sold and/or installed in compliance with the provisions of all applicable federal, state and local laws and regulations. d. That nothing contained herein shall exclude or affect the operation of any implied warranties otherwise arising in favor of the City PACKAGING: Unless otherwise indicated, items will be new, unused, and in first rate condition in containers suitable for damage -free shipment and storage. F.O.B./DAMAGE: Items shall be bid F.O.B. delivered, designated location, and shall include all delivery and packaging costs. The City of Delray Beach assumes no liability for goods delivered in damaged or unacceptable condition. The successful bidder shall handle all claims with carriers, and in case of damaged goods, shall ship replacement goods immediately upon notification by the City of damage. PAYMENT TERMS: Payment terms are net 45 unless otherwise specified by the City in the bid packet. ELECTRONIC BIDS: Electronic bids are to be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Bidder/Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a bid in response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files. PRESENTATION OF BIDS - PAPER SUBMISSION: Complete bid packets must be presented to the Purchasing Department in a sealed envelope unless otherwise indicated. All paper submissions must be received on or before the due date and time (local time) at the City of Delray Beach, Purchasing Office, 100 NW 1st Avenue, Delray Beach, Florida 33444. Normal City business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Proposer's name, return address, BID number, BID title, due date and time must be noted on the envelope. It is the sole responsibility of the bidder to utilize the forms provided in the bid package and to ensure their bid reaches the Purchasing Office on/or before solicitation due date and time (local time). Included in the envelope shall be ONE (1) unbound original, TWO (2) copies of all bid forms, and one (1) electronic copy of all submitted materials on CD. The original should be marked "ORIGINAL". Each copy must be identical to the original and the file format on the CD should be in Portable Document Format (pdf). ALTERING BIDS - PAPER SUBMISSION: Bid prices cannot be altered or amended after submission deadline. Any inter -lineation alteration, or erasure made before opening time must be initialed by the signer of the bid, guaranteeing authenticity. LATE BIDS - PAPER SUBMISSION: Bid packets received in the purchasing division after submission deadline shall be returned unopened and will be considered void and unacceptable. The City of Delray Beach is not responsible for the lateness of mail carrier, weather conditions, etc. WITHDRAWAL OF BIDS: Bidder agrees that a bid price may not be withdrawn or canceled by the bidder for a period of ninety (90) days following the date designated for the receipt of bids without written approval of the City. BID OPENINGS: All bids submitted will be read at the City's scheduled bid opening for the designated project. However, the reading of a bid at bid opening should not be construed as a comment on the responsiveness of such bid or as any indication that the City accepts such bid as responsive. The City will make a determination as to the responsiveness of bids submitted based upon compliance with all applicable laws, City of Delray Beach purchasing guidelines, and project documents, including but not limited to the bid specifications and required submittal documents. The City will notify the successful bidder upon award of the contract and, according to state law all bids received will be available for inspection at that time. MINOR DEFECT: the City reserves the right to waive any minor defect, irregularity, or informality in any bid. The City may also reject any or all bids without cause prior to award. EVALUATION: Bids will be evaluated as outlined in the bid document. AWARD OF BID: The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate terms with the Successful Bidder, and the right to disregard all non -conforming, non-responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of Work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. SPLIT AWARD: the City reserves the right to award a separate contract to separate vendors for each item/group or to award one contract for the entire bid. The City reserves the right to take into consideration contract administration costs for multiple award contracts when determining low bid. DEFINITION: Bid shall mean a bid, proposal, or quotation. Supplier: KB Technologies Other Terms 1. LIMITATIONS ON COMMUNICATIONS -- CONE OF SILENCE: Proposers are advised that a Cone of Silence will be in effect during this Bid. The Cone of Silence prohibits any communications, except written correspondence, regarding this Bid, between the Proposers or any Person representing the Proposers, and any member of the City Commission, the Commission's staff, any City employee authorized to act on behalf of the City to award the contract under this Bid, or any member of the Selection Committee. Failure to adhere to the Cone of Silence provisions is cause for rejection of a bid. The Cone of Silence will commence and take effect at the deadline for submitting proposals, as indicated in Section 1.7, above. All written correspondence with the City must be directed to the Chief Purchasing Officer, who is the only Person authorized to receive such documents. Section 36.13 of the City Code provides "[a]ny person participating in a competitive solicitation issued by the City shall comply with Section 2-355 of the Palm Beach County Code of Ordinances." The County Code provides as follows: "a. 'Cone of silence' means a prohibition on any communication, except for written correspondence, regarding a particular request for proposal, request for qualification, bid, or any other competitive solicitation between: (1) Any person or person's representative seeking an award from such competitive solicitation; and (2) Any county commissioner or commissioner's staff, any member of a local governing body or the member's staff, a mayor or chief executive officer that is not a member of a local governing body or the mayor or chief executive officer's staff, or any employee authorized to act on behalf of the commission or local governing body to award a particular contract. b. For the purposes of this section, a person's representative shall include but not be limited to the person's employee, partner, officer, director, consultant, lobbyist, or any actual or potential subcontractor or consultant of the person. C. The cone of silence shall be in effect as of the deadline to submit the proposal, bid, or other response to a competitive solicitation. The cone of silence applies to any person or person's representative who responds to a particular request for proposal, request for qualification, bid, or any other competitive solicitation, and shall remain in effect until such response is either rejected by the county or municipality as applicable or withdrawn by the person or person's representative. Each request for proposal, request for qualification, bid or any other competitive solicitation shall provide notice of cone of silence requirements and refer to this article. d. The provisions of this article shall not apply to oral communications at any public proceeding, including pre-bid conferences, oral presentations before selection committees, contract negotiations during any public meeting, presentations made to the board or local municipal governing body as applicable, and protest hearings. Further, the cone of silence shall not apply to contract negotiations between any employee and the intended awardee, any dispute resolution process following the filing of a protest between the person filing the protest and any employee, or any written correspondence at any time with any employee, county commissioner, member of a local municipal governing body, mayor or chief executive officer that is not a member of the local municipal governing body, or advisory board member or selection committee member, unless specifically prohibited by the applicable competitive solicitation process. e. The cone of silence shall not apply to any purchases made in an amount less than the competitive bid threshold set forth in the county purchasing ordinance (County Code, chapter 2, article III, division 2, part A, section 2-51 et seq.) or municipal ordinance as applicable. f. The cone of silence shall terminate at the time the board, local municipal governing body, or a county or municipal department authorized to act on behalf of the board or local municipal governing body as applicable, awards or approves a contract, rejects all bids or responses, or otherwise takes action which ends the solicitation process. g. Any contract entered into in violation of the cone of silence provisions in this section shall render the transaction voidable." 2. CONFLICT OF INTEREST: A. Bidder declares and certifies that no officer, employee or person whose salary is payable in whole or part from the City of Delray Beach is directly or indirectly interested in this bid or in the supplies, materials, equipment or services to which it relates or in any portion of the profits thereof; or B. The award is subject to provisions of State Statutes and City Ordinances. All bidders must disclose with their bid the name of any officer, director or agent who is also an employee of the City of Delray Beach. Further, all bidders must disclose the name of any City employee who owns, directly or indirectly, any interest in the bidder's firm or any of its' branches. 3. BID PROTEST: PROTEST OF AWARD / PROTEST BOND: Parties that are not actual bidders, proposers or responders, including, but not limited to, subcontractors, material and labor suppliers, manufacturers and their representatives, shall not have standing to protest or appeal any determination made. After the notice of intent to award and agreement is posted, any actual bidder, proposer or responder who is aggrieved in connection with the pending award of the agreement or any element of the process leading to the award of the agreement may file a protest with the Chief Purchasing Officer by close of business on the third business day after posting (excluding the day of notification) or any right to protest is forfeited. It shall be the sole responsibility of such bidder, proposer or responder to verify the operating hours of City Hall. Notice of Intent to Reject all Bids, Proposals or Responses is subject to the protest procedure. Note: Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of fifteen thousand dollars ($15,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. Ord.No.29-13, Section 36.04 Protest shall be addressed to: City of Delray Beach Chief Purchasing Officer 100 NW 1 st Ave Delray Beach, FL 33444 4. ANTI -COLLUSION: A. Bidder certifies that this bid is made without prior understanding, agreement, or connection with any corporation, firm or person submitting a bid for the same materials, services, supplies, or equipment and is in all respects fair and without collusion or fraud. B. No premiums, rebates or gratuities permitted; either with, prior to, or after any delivery of material or provision of services. Any such violation may result in contract cancellation, return of materials or discontinuation of services and the possible removal from the vendor bid list(s). 5. CITY POLICIES: Awarded contractor shall comply with the City of Delray Beach Equal Employment Opportunity Policy, Violence in the Workplace Policy, Drug and Alcohol Free Workplace Policy, General Complaint Policy and Sexual Harassment Policy. Copies of these policies may be obtained from the City of Delray Beach Human Resources Division. Violations of these policies may result in cancellation/termination of the contract. G. NON-DISCRIMINATION: The Bidder shall not discriminate against employees or applicants for employment because of race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. The Bidder will endeavor to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. Such action shall include but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment advertising,- layoff dvertising;layoff or termination; rates of pay or other forms of compensation; and selection for training including apprenticeship. The bidder agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause. These provisions apply to all subcontractors and it is the responsibility of the subcontractors to be in compliance. 7. DISCRIMINATION: An entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not award or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. Supplier: KB Technologies AGREEMENT BETWEEN THE CITY OF DELRAY BEACH AND FOR This is an Agreement ("Agreement"), made and entered into by and between: Delray Beach, a municipal corporation of the State of Florida, hereinafter referred to as "City," and , a Florida corporation, hereinafter referred to as "Second Party," (collectively referred to as the "Parties"). WITNESSETH: In consideration of the mutual terms, conditions, promises, covenants, and payments hereinafter set forth, the Parties agree as follows: ARTICLE 1 DEFINITIONS AND IDENTIFICATIONS The following definitions apply unless the context in which the word or phrase is used requires a different definition: 1.1 Agreement - This Agreement includes Articles 1 through 9, the exhibits and documents that are expressly incorporated herein by reference. 1.2 Board - The City Commission of Delray Beach, Florida. 1.3 Contract Administrator - The Delray Beach City Manager or the Director of the Delray Beach Division. The primary responsibilities of the Contract Administrator are to coordinate and communicate with Second Party and to manage and supervise execution and completion of the Scope of Services and the terms and conditions of this Agreement as set forth herein. In the administration of this Agreement, as contrasted with matters of policy, all Parties may rely on the instructions or determinations made by the Contract Administrator; provided, however, that such instructions and determinations do not change the Scope of Services. 1.4 City Manager - The administrative head of City appointed by the Board. 1.5 City Attorney - The chief legal counsel for City appointed by the Board. 1.6 Project - The Project consists of the services described in Article 2. ARTICLE 2 SCOPE OF SERVICES 2.1 Second Party shall perform all work identified in this Agreement and Exhibit "A". The Scope of Services is a description of Second Party's obligations and responsibilities and is deemed to include preliminary considerations and prerequisites, and all labor, materials, equipment, and tasks which are such an inseparable part of the work described that exclusion would render performance by Second Party impractical, illogical, or unconscionable. 2.2 Second Party acknowledges that the Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the Scope of Services to be provided under this Agreement. ARTICLE 3 TERM AND TIME OF PERFORMANCE 3.1 This contract is in full force and effect upon full contract execution by the City of Delray Beach. The continuation of this Agreement beyond the end of any fiscal year shall be subject to both the appropriation and the availability of funds in accordance with Florida law. 3.2 All duties, obligations, and responsibilities of Second Party required by this Agreement shall be completed no later than [time span] after full contract execution by the City of Delray Beach. Time shall be deemed to be of the essence in performing the duties, obligations, and responsibilities required by this Agreement. 3.3 In the event services are scheduled to end due to the expiration of this Agreement, the Second Party agrees that it shall continue service upon the request of the Contract Administrator. The extension period shall not extend for greater than three months beyond the term of the Agreement. The Second Party shall be compensated for the service at the rate in effect when the extension is invoked by the City upon the same terms and conditions as contained in this Agreement as amended. The Chief Purchasing Officer shall notify Second Party of an extension authorized herein by written notice delivered prior to the end of the term of the Agreement. ARTICLE 4 COMPENSATION 4.1 City will pay Second Party, in the manner specified in Section 4.3, the total amount of Dollars ($) for work actually performed and completed pursuant to this Agreement and Dollars ($ ) for all reimbursables provided for in Section 4.2, which amounts shall be accepted by Second Party as full compensation for all such work and expenses. Second Party acknowledges that this amount is the maximum payable and constitutes a limitation upon City's obligation to compensate Second Party for its services and expenses related to this Agreement. This maximum amount, however, does not constitute a limitation, of any sort, upon Second Party's obligation to perform all items of work required by or which can be reasonably inferred from the Scope of Services. 4.2 REIMBURSABLES 4.2.1 In accordance with and pursuant to the City's procurement code and subject to the limitations set forth below, reasonable expenses, which are directly at- tributable to the Project may be charged at no more than actual cost. The maximum sum which may be charged for expenses shall not exceed Dollars ($ ), and shall be limited to the following: a) Identifiable transportation expenses in connection with the Project, subject to the limitations of Section 112.061, Florida Statutes. Transportation expenses to locations outside the Miami-Dade/Broward/Palm Beach County area or from locations outside the Miami-Dade/Broward/Palm Beach County area will not be reimbursed unless specifically authorized in advance and in writing by the Contract Administrator. Transportation expenses to and from locations within the Miami-Dade/Broward/Palm Beach County area will not be reimbursed. b) Cost of printing drawings and specifications which are required by or of Second Party to deliver services set forth in this Agreement. 4.2.2 A detailed statement of expenses must accompany any request for reimbursement. Expenses other than auto travel must be documented by copies of paid receipts, checks, or other evidence of payment. 4.2.3 Second Party acknowledges that the dollar limitation set forth in Section 4.2.1 is a limitation upon, and describes the maximum extent of, City's obligation to reimburse Second Party for expenses, but does not constitute a limitation, of any sort, upon Second Party's obligation to incur such expenses or perform the services identified in Article 2. 4.3 METHOD OF BILLING AND PAYMENT 4.3.1 Second Party may submit invoices for compensation no more often than on a monthly basis, but only after the services for which the invoices are submitted have been completed. An original invoice plus one copy are due within fifteen (15) days of the end of the month except the final invoice which must be received no later than sixty (60) days after this Agreement expires. Invoices shall designate the nature of the services performed. Second Party shall submit with each invoice a Certification of Payments to Subcontractors and Suppliers (Exhibit "B"). The certification shall be accompanied by a copy of the notification sent to each subcontractor and supplier listed in item 2 of the form, explaining the good cause why payment has not been made. 4.3.2 City shall pay Second Party within thirty (30) calendar days of receipt of Second Party's proper invoice, or as required by Florida Law. To be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted on the form and pursuant to instructions prescribed by the Contract Administrator. Payment may be withheld for failure of Second Party to comply with a term, condition, or requirement of this Agreement. 4.3.3 Second Party shall pay its subcontractors and suppliers within thirty (30) days following receipt of payment from City for such subcontracted work or supplies. If Second Party withholds an amount from subcontractors or suppliers as retainage, such retainage shall be released and paid within thirty (30) days following receipt of payment of retained amounts from City. 4.4 Notwithstanding any provision of this Agreement to the contrary, City may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a manner satisfactory to the Contract Administrator or failure to comply with this Agreement. The amount withheld shall not be subject to payment of interest by City. 4.5 Payment shall be made to Second Party at: ARTICLE 5 INDEMNIFICATION Second Party shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Second Party, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this Agreement including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Second Party shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the Contract Administrator and the City Attorney, any sums due Second Party under this Agreement may be retained by City until all of City's claims for indemnification pursuant to this Agreement have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by City. ARTICLE 6 INSURANCE 6.1 Second Party shall maintain at its sole expense, at all times during the term of this Agreement (unless a different time period is otherwise stated herein), at least the minimum insurance coverage designated in Exhibit "C" in accordance with the terms and conditions stated in this Article. 6.2 Such policies shall be issued by companies authorized to do business in the State of Florida, with a minimum AM Best financial rating of A-. Coverage shall be provided on forms no more restrictive than the latest edition of the applicable form filed by the Insurance Services Office. Second Party shall name City as an additional insured under the primary and non-contributory Commercial General Liability policy, Business Automobile Liability policy as well as on any Excess Liability policy. The official title of the Certificate Holder is City of Delray Beach, Florida. This official title shall be used in all insurance documentation. 6.3 Within fifteen (15) days of notification of award, Second Party shall provide to City proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements, Declaration pages, or insurance policies evidencing all insurance required by this Article. City reserves the right to obtain a certified copy of any policies required by the Article upon request. Coverage is not to cease and is to remain in force until the City determines all performance required of Second Party is completed. For Professional Liability Insurance, coverage shall remain in force for two (2) years after the completion of services unless a different time period is stated in Exhibit "C." City shall be notified of any restriction or cancellation of coverage within thirty (30) days. If any of the insurance coverage will expire prior to the completion of the work, proof of insurance renewal shall be provided to City upon expiration. 6.4 City reserves the right to review and revise any insurance requirements at the time of renewal or amendment of this Agreement, including, but not limited to, deductibles, limits, coverage, and endorsements. 6.5 If Second Party uses a subconsultant or subcontractor, Second Party shall ensure that each subconsultant or subcontractor names "City of Delray Beach, Florida" as an additional insured under the subconsultant's or subcontractor's Commercial General Liability, Business Automobile Liability, and Excess/Umbrella policies. ARTICLE 7 TERMINATION 7.1 This Agreement may be terminated for cause by the aggrieved party if the party in breach has not corrected the breach within ten (10) days after receipt of written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board. Termination for convenience by the Board shall be effective on the termination date stated in written notice provided by City, which termination date shall be not less than thirty (30) days after the date of such written notice. This Agreement may also be terminated by the City Manager upon such notice as the City Manager deems appropriate under the circumstances in the event the City Manager determines that termination is necessary to protect the public health, safety, or welfare. If City erroneously, improperly, or unjustifiably terminates for cause, such termination shall be deemed a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided. 7.2 This Agreement may be terminated for cause for reasons including, but not limited to, Second Party's repeated (whether negligent or intentional) submission for payment of false or incorrect bills or invoices, failure to suitably perform the work, or failure to continuously perform the work in a manner calculated to meet or accomplish the objectives as set forth in this Agreement. The Agreement may also be terminated for cause if the Second Party is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created pursuant to Section 215.473, Florida Statutes, or if the Second Party provides a false certification submitted pursuant to Section 287.135, Florida Statutes. This Agreement may also be terminated by the Board: 7.3 Notice of termination shall be provided in accordance with the "NOTICES" section of this Agreement except that notice of termination by the City Manager, which the City Manager deems necessary to protect the public health, safety, or welfare may be verbal notice that shall be promptly confirmed in writing in accordance with the "NOTICES" section of this Agreement. 7.4 In the event this Agreement is terminated for convenience, Second Party shall be paid for any services properly performed under the Agreement through the termination date specified in the written notice of termination. Second Party acknowledges that it has received good, valuable and sufficient consideration from City, the receipt and adequacy of which are, hereby acknowledged by Second Party, for City's right to terminate this Agreement for convenience. 7.5 In the event this Agreement is terminated for any reason, any amounts due Second Party shall be withheld by City until all documents are provided to City pursuant to Section 9.1 of Article 9. ARTICLE 8 NON-DISCRIMINATION 8.1 No party to this Agreement may discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement. Failure by Second Party to carry out any of these requirements shall constitute a material breach of this Agreement, which shall permit the City, to terminate this Agreement or to exercise any other remedy provided under this Agreement, or under the Delray Beach Code of Ordinances or under applicable law, with all of such remedies being cumulative. Second Party shall include the foregoing or similar language in its contracts with any subcontractors or subconsultants, except that any project assisted by the U.S. Department of Transportation funds shall comply with the non-discrimination requirements in 49 C.F.R. Parts 23 and 26. Failure to comply with the foregoing requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as City deems appropriate. Second Party shall not unlawfully discriminate against any person in its operations and activities or in its use or expenditure of funds in fulfilling its obligations under this Agreement and shall not otherwise unlawfully discriminate in violation of any State or Federal law. Second Party shall affirmatively comply with all applicable provisions of the Americans with Disabilities Act (ADA) in the course of providing any services funded by City, including Titles I and 11 of the ADA (regarding nondiscrimination on the basis of disability), and all applicable regulations, guidelines, and standards. In addition, Second Party shall take affirmative steps to prevent discrimination in employment against disabled persons. By execution of this Agreement, Second Party represents that it has not been placed on the discriminatory vendor list as provided in Section 287.134, Florida Statutes. City hereby materially relies on such representation in entering into this Agreement. An untrue representation of the foregoing shall entitle City to terminate this Agreement and recover from Second Party all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. ARTICLE 9 MISCELLANEOUS 9.1 RIGHTS IN DOCUMENTS AND WORK Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of City, and, if a copyright is claimed, Second Party grants to City a non-exclusive license to use the copyrighted item(s) indefinitely, to prepare derivative works, and to make and distribute copies to the public. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by Second Party, whether finished or unfinished, shall become the property of City and shall be delivered by Second Party to the Contract Administrator within seven (7) days of termination of this Agreement by either party. Any compensation due to Second Party shall be withheld until all documents are received as provided herein. 9.2 PUBLIC RECORDS City is a public agency subject to Chapter 119, Fla. Stat. Second Party shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Purchaser agrees to: 9.2.1 Keep and maintain all records that ordinarily and necessarily would be required by the City. 9.2.2 Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 9.2.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 9.2.4 Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Second Party at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Second Party. 9.2.5 If Second Party does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. 9.3 INSPECTOR GENERAL. Second Party is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Second Party and its sub licensees and lower tier sub licensees. Second Party understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Second Party or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of this Agreement justifying its termination. 9.4 AUDIT RIGHTS. AND RETENTION OF RECORDS City shall have the right to audit the books, records, and accounts of Second Party and its subcontractors that are related to this Project. Second Party and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Project. All books, records, and accounts of Second Party and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Second Party or its subcontractor, as applicable, shall make same available at no cost to City in written form. Second Party and its subcontractors shall preserve and make available, at reasonable times for examination and audit by City, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act, Chapter 119, Florida Statutes, if applicable, or, if the Florida Public Records Act is not applicable, for a minimum period of three (3) years after termination of this Agreement. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained until resolution of the audit findings. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for City's disallowance and recovery of any payment upon such entry. Second Party shall ensure that the requirements of this Section 9.3 are included in all agreements with its subcontractor(s). 9.5 TRUTH -IN -NEGOTIATION REPRESENTATION Second Party's compensation under this Agreement is based upon representations supplied to City by Second Party, and Second Party certifies that the information supplied is accurate, complete, and current at the time of contracting. City shall be entitled to recover any damages it incurs to the extent such representation is untrue. 9.6 PUBLIC ENTITY CRIME ACT Second Party represents that the execution of this Agreement will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to City, may not submit a bid on a contract with City for the construction or repair of a public building or public work, may not submit bids on leases of real property to City, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with City, and may not transact any business with City in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. In addition to the foregoing, Second Party further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Second Party has been placed on the convicted vendor list. 9.7 INDEPENDENT CONTRACTOR Second Party is an independent contractor under this Agreement. Services provided by Second Party pursuant to this Agreement shall be subject to the supervision of Second Party. In providing such services, neither Second Party nor its agents shall act as officers, employees, or agents of City. No partnership, joint venture, or other joint relationship is created hereby. City does not extend to Second Party or Second Party's agents any authority of any kind to bind City in any respect whatsoever. 9.8 THIRD PARTY BENEFICIARIES Neither Second Party nor City intends to directly or substantially benefit a third party by this Agreement. Therefore, the Parties acknowledge that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a right or claim against either of them based upon this Agreement. 9.9 NOTICES Whenever either Party desires to give notice to the other, such notice must be in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or sent by commercial express carrier with acknowledgement of delivery, or by hand delivery with a request for a written receipt of acknowledgment of delivery, addressed to the party for whom it is intended at the place last specified. The place for giving notice shall remain the same as set forth herein until changed in writing in the manner provided in this section. For the present, the Parties designate the following: For City: City Manager City Hall 100 N.W. 1 st Avenue Delray Beach, Florida 33444 For Second Party: 9.10 ASSIGNMENT AND PERFORMANCE Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other Party. In addition, Second Party shall not subcontract any portion of the work required by this Agreement, except as may specifically provided for herein. Notwithstanding the Termination provision of this Agreement, City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Second Party of this Agreement or any right or interest herein without City's written consent. Second Party represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Second Party shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Second Party's performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. 9.11 CONFLICTS Neither Second Party nor its employees shall have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Second Party's loyal and conscientious exercise of judgment and care related to its performance under this Agreement. None of Second Party's officers or employees shall, during the term of this Agreement, serve as an expert witness against City in any legal or administrative proceeding in which he, she, or Second Party is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of City in connection with any such pending or threatened legal or administrative proceeding unless compelled by court process. The limitations of this section shall not preclude Second Party or any persons in any way from representing themselves, including giving expert testimony in support thereof, in any action or in any administrative or legal proceeding. In the event Second Party is permitted pursuant to this Agreement to utilize subcontractors to perform any services required by this Agreement, Second Party shall require such subcontractors, by written contract, to comply with the provisions of this section to the same extent as Second Party. 9.12 MATERIALITY AND WAIVER OF BREACH Each requirement, duty, and obligation set forth herein was bargained for at arm's- length and is agreed to by the Parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this Agreement, and each is, therefore, a material term hereof. City's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 9.13 COMPLIANCE WITH LAWS Second Party shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this Agreement. 9.14 SEVERANCE In the event a portion of this Agreement is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless City or Second Party elects to terminate this Agreement. An election to terminate this Agreement based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 9.15 JOINT PREPARATION The Parties and their counsel have participated fully in the drafting of this Agreement and acknowledge that the preparation of this Agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the Parties than the other. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. 9.16 INTERPRETATION The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the context otherwise requires. Whenever reference is made to a Section or Article of this Agreement, such reference is to the Section or Article as a whole, including all of the subsections of such Section, unless the reference is made to a particular subsection or subparagraph of such Section or Article. 9.17 PRIORITY OF PROVISIONS If there is a conflict or inconsistency between any term, statement, requirement, or provision of any exhibit attached hereto, any document or events referred to herein, or any document incorporated into this Agreement by reference and a term, statement, requirement, or provision of Articles 1 through 9 of this Agreement, the term, statement, requirement, or provision contained in Articles 1 through 9 shall prevail and be given effect. 9.18 LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL This Agreement shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Agreement, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Agreement shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ENTERING INTO THIS AGREEMENT, SECOND PARTY AND CITY HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS AGREEMENT. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS AGREEMENT AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 9.19 AMENDMENTS The Parties may amend this Agreement to conform to changes in federal, state, or local laws, regulations, directives, and objectives. No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Agreement and executed by the Board and Second Party or others delegated authority to or otherwise authorized to execute same on their behalf. 9.20 PRIOR AGREEMENTS This document represents the final and complete understanding of the Parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document. Accordingly, no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 9.21 PAYABLE INTEREST 9.21.1 Payment of Interest. Except as required by the Prompt Payment laws, City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Second Party waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Agreement. 9.21.2 Rate of Interest. In any instance where the prohibition or limitations of Section 9.21.1 are determined to be invalid or unenforceable, the annual rate of interest payable by City under this Agreement, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 9.22 INCORPORATION BY REFERENCE The truth and accuracy of each "Whereas" clause set forth above is acknowledged by the Parties. All Exhibits are incorporated into and made a part of this Agreement. 9.23 REPRESENTATION OF AUTHORITY Each individual executing this Agreement on behalf of a party hereto hereby represents and warrants that he or she is, on the date he or she signs this Agreement, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. 9.25 MULTIPLE ORIGINALS Multiple copies of this Agreement may be executed by all Parties, each of which, bearing original signatures, shall have the force and effect of an original document. (The remainder of this page is intentionally left blank.) IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: City through its Board, signing by and through its Mayor or Vice -Mayor, authorized to execute same by Board action on the day of , 20_, and Second Party, signing by and through its duly authorized to execute same. ATTEST: City Clerk APPROVED AS TO FORM: City Attorney CITY OF DELRAY BEACH, FLORIDA By Cary D. Glickstein, Mayor day of , 20 WITNESS: (Sign name) (Print name) WITNESS: (Sign name) (Print name) AGREEMENT BETWEEN DELRAY BEACH, FLORIDA AND SECOND PARTY By (Sign name) (Print name, Title) day of , 20 (SEAL) ►:1:11-3kWil SCOPE OF SERVICES 1=V4!11_7hi_I CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS RFP/RLI/Bid/Contract No. Project Title The undersigned CONTRACTOR hereby swears under penalty of perjury that - 1 . hat:1. CONTRACTOR has paid all subcontractors and suppliers all undisputed contract obligations for labor, services, or materials provided on this project in accordance with Section 4.2.3 of the Agreement, except as provided in paragraph 2 below. 2. The following subcontractors and suppliers have not been paid because of disputed contractual obligations; a copy of the notification sent to each, explaining in reasonably specific detail the good cause why payment has not been made, is attached to this form: Subcontractor or Supplier's name Date of disputed Amount in and address invoice dispute 3. The undersigned is authorized to execute this Certification on behalf of CONTRACTOR. Dated 20 Contractor By (Signature) By (Name and Title) CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS (Continued) STATE OF ) SS. COUNTY OF ) The foregoing instrument was acknowledged before me this , 20_, by personally known to me or who has produced and who did/did not take an oath. WITNESS my hand and official seal, this day of (NOTARY SEAL) My commission expires- ------ day of who is as identification 20 (Signature of person taking acknowledgment) (Name of officer taking acknowledgment) typed, printed, or stamped (Title or rank) (Serial number, if any) EXHIBIT C INSURANCE REQUIREMENTS OF THE CITY OF DELRAY BEACH Second Party shall not commence operations under the terms of this Agreement until certification or proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. If you have any questions call (561) 243-7150. The following insurance coverage shall be required. A. Worker's Compensation Insurance covering all employees and providing benefits as required by Florida Statute 440 and including Employers Liability coverage, regardless of the size of your firm. Second Party further agrees to be responsible for employment, control and conduct of its employees and for any injury sustained by such employees in the course and scope of their employment. B. General liability insurance with a minimum limit of $1,000,000 per occurrence and $2,000,000 in the aggregate annually, providing coverage for Premises and Operations, Products and Completed Operations, Fire Legal Liability, and Personal and Advertising Injury Liability. Insurance Policies must be obtained through insurance companies that are authorized to transact business in the State of Florida by the Department of Financial Services, and they must carry a minimum rating of A.M. Best of A- as to management and VII as to financial size. C. Motor Vehicle Liability Insurance covering all vehicles associated with Second Party operations to include all owned, non -owned and hired vehicles. The coverage will be written on an occurrence basis with limits of liability not less than $1,000,000.00 combined single limit per each occurrence. D. The certification or proof of insurance must contain a provision for notification to the City thirty (30) days in advance of any material change in coverage, non -renewal or cancellation. Second Party shall furnish to the City, Certificate(s) of Insurance evidencing insurance required by the provisions set forth above. If any of the above coverages expire during the term of this Agreement, Second Party will provide a renewal certificate at least ten (10) days prior to expiration. Mail to: City of Delray Beach, Attn. Risk Manager, 100 N.W. 1 st Avenue, Delray Beach, Florida 33444 with a copy to Assistant City Manager, 100 N.W. 1 st Avenue, Delray Beach, FL 33444 Supplier: KB Technologies Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address): Telephone Number(s)- Fax Number(s): Email Address: Federal Employer Identification Number: KB Global, Inc. dba KB Technologies Firm Name Bobby Chahal Signature President Name and Title 01/19/2016 Date KB Global Inc, dba KB Technologies 668A Military Tr. Deerfield Beach FL 33442 9648342800 9648272666 bchahal@kb-global.com 02-0647366 By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title kbglobal Date Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Signature Name and Title kbglobal Date Supplier: KB Technologies Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. ADDENDUM NUMBER DATE RECEIVED PRINT NAME OF AGENT TITLE OF AGENT SIGNATURE OF AGENT KBGLOBAL City of Delray Beach Bid Contact Larry Aldrich Address 100 Newport Avenue Ext laldrich@granitenet.com Quincy, MA 02171 Ph 202-838.3480 Bid Notes 250mb Wireless Backup Available for $29.99 MRC 2016-061--01-01 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 100 N W 1 Ave Site 1 2016-061--01-02 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 505 SE 5 Ave Site 2 2016-061--01-03 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 1500 SW 6 Site 3 Street 2016-061--01-04 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 145 SW 12 Site 4 Avenue 2016-061--01-05 Option 1: 5 Supplier Product First Offer - $1,466.51 1 / month $1,466.51 Y Year Term: Code: 2200 Highland Site 5 Ave 2016-061--01-06 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 2350 Jaeger Site 6 Drive 2016-061--01-07 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 35 Andrews Ave Site 7 2016-061--01.08 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 651 Linton Blvd Site 8 2016-061--01.09 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 4321 Lake Ida Site 9 Rd 2016-061--01-10 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 4000 Site 10 Germantown Rd 2016-061--01-11 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 3612 S Ocean Site 11 Blvd. 2016-061--01-12 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 1200 Dover Site 12 Road 2016-061--01-13 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 340 S Ocean Site 13 Ave 2016-061--01-14 Option 1: 5 Supplier Product First Offer - $1,148.51 1 / month $1,148.51 Y Year Term: Code: 1101 NW 2 St Site 14 2016-061 1/19/2016 BidSync P. 1 City of Delray Beach 2016-061--01-15 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 802 NE 1 St Site 15 2016-061--01-16 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 200 NW 1 Ave Site 16 2016-061--01-17 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 150 NW 1 Ave Site 17 2016-061--01-18 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 50 NW 1 Ave Site 18 2016-061--01-19 Option 1: 5 Supplier Product First Offer • $735.11 1 / month $735.11 Y Year Term: Code: 300 W Atlantic Site 19 Ave 2016-061--01.20 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 501 W Atlantic Site 20 Ave 2016-061--01-21 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 525 NE 3rd Site 21 Avenue -Suite 104 2016-061--01-22 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 434 S Swinton Site 22 Ave 2016-061--01-23 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 600 SW 15th Site 23 Avenue 2016-061--01-24 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 1905 SW 4th Site 24 Ave 2016-061--01-25 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 201 W Atlantic Site 25 Ave 2016-061--01-26 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 1102 NW 3 Site 26 Street 2016-061--01-27 Option 1: 5 Supplier Product First Offer • $809.31 1 / month $809.31 Y Year Term: Code: 141 SW 12 Site 27 Avenue 2016-061--01.28 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 1570 S. Fed. Site 28 Hwy 2016-061--01-29 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 200 SW 6 St Site 29 2016-061--01-30 Option 1: 5 Supplier Product First Offer • $915.31 1 / month $915.31 Y Year Term: Code: 1101 NW 2 St Site 30 2016-061--01-31 Option 1: 5 Supplier Product First Offer • $735.11 1 / month $735.11 Y Year Term: Code: 100 W Atlantic Site 31 Ave 2016-061 1/19/2016 BidSync p. 2 City of Delray Beach Lot Total $29,837.41 2016-061--02-01 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 100 N W 1 Ave Term: Site 1 2016-061--02-02 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 505 SE 5 Ave Term: Site 2 2016-061--02-03 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 1500 SW 6 Term: Site Street 3 Y 2016-061--02-04 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 145 SW 12 Term: Site Avenue 4 2016-061--02-05 Option 2: Supplier Product First Offer • $3,816.00 1 / month $3,816.00 Y 10 Year Code: 2200 Highland Term: Site Ave 5 Y 2016-061--02-06 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 2350 Jaeger Term: Site Drive 6 2016-061--02-07 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 35 Andrews Term: Site Ave 7 Y 2016-061--02-08 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 651 Linton Term: Site Blvd 8 2016-061--02-09 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 4321 Lake Ida Term: Site Rd 9 2016-061--02-10 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 4000 Term: Site Germantown Rd 10 2016-061--02-11 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 3612 S Ocean Term: Site 11 Blvd. 2016-061--02-12 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 1200 Dover Term: Site Road 12 2016-061--02-13 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 340 S Ocean Term: Site Ave 13 2016-061 1/19/2016 BidSync p. 3 City of Delray Beach 2016-061--02-14 Option 2: Supplier Product First Offer • $3,328.40 1 / month $3,328.40 Y 10 Year Code: 1101 NW 2 St Term: Site 14 2016-061--02-15 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 802 NE 1 St Term: Site 15 2016-061--02-16 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 200 NW 1 Ave Term: Site 16 2016-061--02-17 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 150 NW 1 Ave Term: Site 17 2016-061--02.18 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 50 NW 1 Ave Term: Site 18 2016-061--02-19 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 300 W Atlantic Term: Site Ave 19 2016-061--02-20 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 501 W Atlantic Term: Site Ave 20 2016-061--02-21 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 525 NE 3rd Term: Site Avenue -Suite 104 21 2016-061--02.22 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 434 S Swinton Term: Site Ave 22 2016-061--02-23 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 600 SW 15th Term: Site Avenue 23 2016-061--02-24 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 1905 SW 4th Term: Site Ave 24 2016-061--02-25 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 201 W Atlantic Term: Site Ave 25 2016-061--02-26 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 1102 NW 3 Term: Site Street 26 2016-061--02-27 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 141 SW 12 2016-061 1/19/2016 BidSync p. 4 City of Delray Beach 2016-061 1/19/2016 BidSync P. 5 Term: Site Avenue 27 2016-061--02.28 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 1570 S. Fed. Term: Site Hwy 28 2016-061--02-29 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 200 SW 6 St Term: Site 29 2016-061--02-30 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 1101 NW 2 St Term: Site 30 2016-061--02-31 Option 2: Supplier Product First Offer • $3,211.80 1 / month $3,211.80 Y 10 Year Code: 100 W Atlantic Term: Site Ave 31 Lot Total $101,336.00 Supplier Total $131,173.41 2016-061 1/19/2016 BidSync P. 5 City of Delray Beach CITY OF DELRAY BEACH 100 NW 15t AVENUE, DELRAY BEACH, FL 33444 Replacement WAN Solution Jan 19, 2016 2:00:00 PM EST MAYOR VICE MAYOR DEPUTY VICE MAYOR COMMISSIONER COMMISSIONER CITY MANAGER - CARY D. GLICKSTEIN - SHELLY PETROLIA - AL JACQUET - JORDANA JARJURA - MITCH KATZ - DONALD B. COOPER Purchasing Department ♦(561) 243-7161 ♦ purchasing@mydeiraybeach.com 2016-061 1/19/2016 BidSync p. 6 City of Delray Beach CITY OF DELRAY BEACH INVITATION TO BID 2016-061 Title: Replacement WAN Solution Vendor Name: Addenda Enclosed thru Submission Deadline: Jan 19, 2016 / 2:00:00 PM EST Submissions Accepted Via: Electronic, Mail, or in Person Submit Paper Copies to: City of Delray Beach Time Stamped In: City of Delray Beach Purchasing Division 100 NW 1St Avenue Delray Beach, FL 33444 2016-061 1/19/2016 BidSync p. 7 City of Delray Beach City of Delray Beach Instructions for Bidders BID NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync - www.bidsync.com DemandStar - www.demandstar.com Request via email purchasing@mydelraybeach.com City of Delray Beach - Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City bid packets contain various sections requiring completion. The bid form section of the bid packet must be completed prior to the date and time set for bid opening and included with the bid packet or the bidder may be found non-responsive. Vendors may be required to complete and supply all information contained in the "supplemental information" portion of the packet at a date after bid opening. Failure to complete "supplemental information" requirements in a timely manner, prior to council award, may be used by the City in determining a vendor's responsibility. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or inquiries, pertaining to this bid. PREPARATION COST: The City will not be liable for any costs associated with the preparation, transmittal, or presentation of any bids or materials submitted in response to any solicitation. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the bid process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be sent to all who are known to have received a copy of this bid packet, if the addenda contain changes to the "specification" or "bid form", bidders shall acknowledge receipt of all addenda or they may be declared non-responsive. SAMPLES: Any catalog, brand names, or manufacturer's reference in this bid packet is descriptive and not restrictive, and is used to indicate type and quality level desired for comparison purposes unless specifically excluded. Please quote as listed or give equal. If item offered is other than as indicated, bidder must state make, model, and part number of product quoted. Equality will be determined by the City, per the specifications. Samples, if required, shall be furnished free of expense to the City. Samples should not be enclosed with bid unless requested. PRICING: bid price(s) quoted, must be held firm for ninety (90) days to allow for evaluation unless otherwise stated in this document. BILLING INSTRUCTIONS - AWARDED FIRM: Invoices must show the purchase order number and shall be submitted electronically to accountspayable@mydelraybeach.com or mailed to Accounts Payable, 100 NW 1st Avenue, Delray Beach, FL 33444. TAXES: The City of Delray Beach is exempt from any sales tax imposed by the State and/or Federal Government. State Sales Tax Exemption Certificate No. 85-8012621559C-4 appears on each purchase order. ERROR -QUANTITY: bid price must be submitted on units of quantity specified, extended, and total shown, in the event of discrepancies in extensions, the unit price shall govern. 2016-061 1/19/2016 BidSync p. 8 City of Delray Beach WARRANTY/GUARANTEE LAWS AND REGULATIONS: By submittal of this bid, in addition to the guarantees and warranties provided by law, vendor expressly guarantees and warrants as follows: a. That the articles to be delivered hereunder will be in full conformity with the specifications or with the approved sample submitted, and agreed that this warranty shall survive acceptance of delivery and payment for the articles and that the vendor will bear the cost of inspecting and/or testing articles rejected. b. That the articles to be delivered hereunder will not infringe on any valid patent, trademark, trade name, or copyright, and that the vendor will, at vendor's own expense, defend any and all actions or suits charging such infringement and will save and hold harmless the City, its officers, employees, agents, and representatives from any and all claims, losses, liabilities and suits arising there from. c. That the articles to be delivered hereunder will be manufactured, sold and/or installed in compliance with the provisions of all applicable federal, state and local laws and regulations. d. That nothing contained herein shall exclude or affect the operation of any implied warranties otherwise arising in favor of the City. PACKAGING: Unless otherwise indicated, items will be new, unused, and in first rate condition in containers suitable for damage -free shipment and storage. F.O.B./DAMAGE: Items shall be bid F.O.B. delivered, designated location, and shall include all delivery and packaging costs. The City of Delray Beach assumes no liability for goods delivered in damaged or unacceptable condition. The successful bidder shall handle all claims with carriers, and in case of damaged goods, shall ship replacement goods immediately upon notification by the City of damage. PAYMENT TERMS: Payment terms are net 45 unless otherwise specified by the City in the bid packet. ELECTRONIC BIDS: Electronic bids are to be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Bidder/Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a bid in response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files. PRESENTATION OF BIDS — PAPER SUBMISSION: Complete bid packets must be presented to the Purchasing Department in a sealed envelope unless otherwise indicated. All paper submissions must be received on or before the due date and time (local time) at the City of Delray Beach, Purchasing Office,100 NW 1st Avenue, Delray Beach, Florida 33444. Normal City business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Proposer's name, return address, BID number, BID title, due date and time must be noted on the envelope. It is the sole responsibility of the bidder to utilize the forms provided in the bid package and to ensure their bid reaches the Purchasing Office on/or before solicitation due date and time (local time). Included in the envelope shall be ONE (1) unbound original, TWO (2) copies of all bid forms, and one (1) electronic copy of all submitted materials on CD. The original should be marked "ORIGINAL". Each copy must be identical to the original and the file format on the CD should be in Portable Document Format (pdf). ALTERING BIDS — PAPER SUBMISSION: Bid prices cannot be altered or amended after submission deadline. Any inter -lineation alteration, or erasure made before opening time must be initialed by the signer of the bid, guaranteeing authenticity. LATE BIDS — PAPER SUBMISSION: Bid packets received in the purchasing division after submission deadline shall be returned unopened and will be considered void and unacceptable. The City of Delray Beach is not responsible for the lateness of mail carrier, weather conditions, etc. WITHDRAWAL OF BIDS: Bidder agrees that a bid price may not be withdrawn or canceled by the bidder for a period of ninety (90) days following the date designated for the receipt of bids without written approval of the City BID OPENINGS: All bids submitted will be read at the City's scheduled bid opening for the designated project. However, the reading of a bid at bid opening should not be construed as a comment on the responsiveness of such bid or as any indication that the City accepts such bid as responsive. The City will make a determination 2016-061 1/19/2016 BidSync P. 9 City of Delray Beach as to the responsiveness of bids submitted based upon compliance with all applicable laws, City of Delray Beach purchasing guidelines, and project documents, including but not limited to the bid specifications and required submittal documents. The City will notify the successful bidder upon award of the contract and, according to state law all bids received will be available for inspection at that time. MINOR DEFECT: the City reserves the right to waive any minor defect, irregularity, or informality in any bid. The City may also reject any or all bids without cause prior to award. EVALUATION: Bids will be evaluated as outlined in the bid document. AWARD OF BID: The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate terms with the Successful Bidder, and the right to disregard all non -conforming, non-responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of Work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. SPLIT AWARD: the City reserves the right to award a separate contract to separate vendors for each item/group or to award one contract for the entire bid. The City reserves the right to take into consideration contract administration costs for multiple award contracts when determining low bid. DEFINITION: Bid shall mean a bid, proposal, or quotation. 2016-061 1/19/2016 BidSync P. 10 City of Delray Beach Other Terms 1. LIMITATIONS ON COMMUNICATIONS -- CONE OF SILENCE: Proposers are advised that a Cone of Silence will be in effect during this Bid. The Cone of Silence prohibits any communications, except written correspondence, regarding this Bid, between the Proposers or any Person representing the Proposers, and any member of the City Commission, the Commission's staff, any City employee authorized to act on behalf of the City to award the contract under this Bid, or any member of the Selection Committee. Failure to adhere to the Cone of Silence provisions is cause for rejection of a bid. The Cone of Silence will commence and take effect at the deadline for submitting proposals, as indicated in Section 1.7, above. All written correspondence with the City must be directed to the Chief Purchasing Officer, who is the only Person authorized to receive such documents. Section 36.13 of the City Code provides "[a]ny person participating in a competitive solicitation issued by the City shall comply with Section 2-355 of the Palm Beach County Code of Ordinances." The County Code provides as follows: "a. 'Cone of silence' means a prohibition on any communication, except for written correspondence, regarding a particular request for proposal, request for qualification, bid, or any other competitive solicitation between: (1) Any person or person's representative seeking an award from such competitive solicitation; and (2) Any county commissioner or commissioner's staff, any member of a local governing body or the member's staff, a mayor or chief executive officer that is not a member of a local governing body or the mayor or chief executive officer's staff, or any employee authorized to act on behalf of the commission or local governing body to award a particular contract. b. For the purposes of this section, a person's representative shall include but not be limited to the person's employee, partner, officer, director, consultant, lobbyist, or any actual or potential subcontractor or consultant of the person. C. The cone of silence shall be in effect as of the deadline to submit the proposal, bid, or other response to a competitive solicitation. The cone of silence applies to any person or person's representative who responds to a particular request for proposal, request for qualification, bid, or any other competitive solicitation, and shall remain in effect until such response is either rejected by the county or municipality as applicable or withdrawn by the person or person's representative. Each request for proposal, request for qualification, bid or any other competitive solicitation shall provide notice of cone of silence requirements and refer to this article. d. The provisions of this article shall not apply to oral communications at any public proceeding, including pre-bid conferences, oral presentations before selection committees, contract negotiations during any public meeting, presentations made to the board or local municipal governing body as applicable, and protest hearings. Further, the cone of silence shall not apply to contract negotiations between any employee and the intended awardee, any dispute resolution process following the filing of a protest between the person filing the protest and any employee, or any written correspondence at any time with any employee, county commissioner, member of a local municipal governing body, mayor or chief executive officer that is not a member of the local municipal governing body, or advisory board member or selection committee member, unless specifically prohibited by the applicable competitive solicitation process. e. The cone of silence shall not apply to any purchases made in an amount less than the competitive bid threshold set forth in the county purchasing ordinance (County Code, chapter 2, article III, division 2, part A, section 2-51 et seq.) or municipal 2016-061 1/19/2016 BidSync P. 11 City of Delray Beach ordinance as applicable. f. The cone of silence shall terminate at the time the board, local municipal governing body, or a county or municipal department authorized to act on behalf of the board or local municipal governing body as applicable, awards or approves a contract, rejects all bids or responses, or otherwise takes action which ends the solicitation process. g. Any contract entered into in violation of the cone of silence provisions in this section shall render the transaction voidable." 2. CONFLICT OF INTEREST: A. Bidder declares and certifies that no officer, employee or person whose salary is payable in whole or part from the City of Delray Beach is directly or indirectly interested in this bid or in the supplies, materials, equipment or services to which it relates or in any portion of the profits thereof; or B. The award is subject to provisions of State Statutes and City Ordinances. All bidders must disclose with their bid the name of any officer, director or agent who is also an employee of the City of Delray Beach. Further, all bidders must disclose the name of any City employee who owns, directly or indirectly, any interest in the bidder's firm or any of its' branches. 3. BID PROTEST: PROTEST OF AWARD / PROTEST BOND: Parties that are not actual bidders, proposers or responders, including, but not limited to, subcontractors, material and labor suppliers, manufacturers and their representatives, shall not have standing to protest or appeal any determination made. After the notice of intent to award and agreement is posted, any actual bidder, proposer or responder who is aggrieved in connection with the pending award of the agreement or any element of the process leading to the award of the agreement may file a protest with the Chief Purchasing Officer by close of business on the third business day after posting (excluding the day of notification) or any right to protest is forfeited. It shall be the sole responsibility of such bidder, proposer or responder to verify the operating hours of City Hall. Notice of Intent to Reject all Bids, Proposals or Responses is subject to the protest procedure. Note: Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of fifteen thousand dollars ($15,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. Ord.No.29-13, Section 36.04 Protest shall be addressed to: City of Delray Beach Chief Purchasing Officer 100 NW 1St Ave Delray Beach, FL 33444 2016-061 1/19/2016 BidSync p. 12 City of Delray Beach ANTI -COLLUSION: A. Bidder certifies that this bid is made without prior understanding, agreement, or connection with any corporation, firm or person submitting a bid for the same materials, services, supplies, or equipment and is in all respects fair and without collusion or fraud. B. No premiums, rebates or gratuities permitted; either with, prior to, or after any delivery of material or provision of services. Any such violation may result in contract cancellation, return of materials or discontinuation of services and the possible removal from the vendor bid list(s). 5. CITY POLICIES: Awarded contractor shall comply with the City of Delray Beach Equal Employment Opportunity Policy, Violence in the Workplace Policy, Drug and Alcohol Free Workplace Policy, General Complaint Policy and Sexual Harassment Policy. Copies of these policies may be obtained from the City of Delray Beach Human Resources Division. Violations of these policies may result in cancellation/termination of the contract. NON-DISCRIMINATION: The Bidder shall not discriminate against employees or applicants for employment because of race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. The Bidder will endeavor to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. Such action shall include but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training including apprenticeship. The bidder agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause. These provisions apply to all subcontractors and it is the responsibility of the subcontractors to be in compliance. DISCRIMINATION: An entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not award or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. 2016-061 1/19/2016 BidSync p. 13 City of Delray Beach AGREEMENT BETWEEN THE CITY OF DELRAY BEACH AND FOR This is an Agreement ("Agreement"), made and entered into by and between: Delray Beach, a municipal corporation of the State of Florida, hereinafter referred to as "City," and , a Florida corporation, hereinafter referred to as "Second Party," (collectively referred to as the "Parties"). WITNESSETH: In consideration of the mutual terms, conditions, promises, covenants, and payments hereinafter set forth, the Parties agree as follows: ARTICLE 1 DEFINITIONS AND IDENTIFICATIONS The following definitions apply unless the context in which the word or phrase is used requires a different definition: 1.1 Agreement - This Agreement includes Articles 1 through 9, the exhibits and documents that are expressly incorporated herein by reference. 1.2 Board - The City Commission of Delray Beach, Florida. 1.3 Contract Administrator - The Delray Beach City Manager or the Director of the Delray Beach Division. The primary responsibilities of the Contract Administrator are to coordinate and communicate with Second Party and to manage and supervise execution and completion of the Scope of Services and the terms and conditions of this Agreement as set forth herein. In the administration of this Agreement, as contrasted with matters of policy, all Parties may rely on the instructions or determinations made by the Contract Administrator; provided, however, that such instructions and determinations do not change the Scope of Services. 1.4 City Manager - The administrative head of City appointed by the Board. 2016-061 1/19/2016 BidSync p. 14 City of Delray Beach 1.5 City Attorney - The chief legal counsel for City appointed by the Board. 1.6 Project - The Project consists of the services described in Article 2. ARTICLE 2 SCOPE OF SERVICES 2.1 Second Party shall perform all work identified in this Agreement and Exhibit "A". The Scope of Services is a description of Second Party's obligations and responsibilities and is deemed to include preliminary considerations and prerequisites, and all labor, materials, equipment, and tasks which are such an inseparable part of the work described that exclusion would render performance by Second Party impractical, illogical, or unconscionable. 2.2 Second Party acknowledges that the Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the Scope of Services to be provided under this Agreement. ARTICLE 3 TERM AND TIME OF PERFORMANCE 3.1 This contract is in full force and effect upon full contract execution by the City of Delray Beach. The continuation of this Agreement beyond the end of any fiscal year shall be subject to both the appropriation and the availability of funds in accordance with Florida law. 3.2 All duties, obligations, and responsibilities of Second Party required by this Agreement shall be completed no later than [time span] after full contract execution by the City of Delray Beach. Time shall be deemed to be of the essence in performing the duties, obligations, and responsibilities required by this Agreement. 3.3 In the event services are scheduled to end due to the expiration of this Agreement, the Second Party agrees that it shall continue service upon the request of the Contract Administrator. The extension period shall not extend for greater than three months beyond the term of the Agreement. The Second Party shall be compensated for the service at the rate in effect when the extension is invoked by the City upon the same terms and conditions as contained in this Agreement as amended. The Chief Purchasing Officer shall notify Second Party of an extension authorized herein by written notice delivered prior to the end of the term of the Agreement. ARTICLE 4 COMPENSATION 4.1 City will pay Second Party, in the manner specified in Section 4.3, the total amount of Dollars ($) for work actually performed and completed pursuant to this Agreement and Dollars ($ ) for all reimbursables provided for in Section 4.2, which amounts shall be accepted by Second Party as full compensation for all such work and expenses. Second Party acknowledges that this 2016-061 1/19/2016 BidSync p. 15 City of Delray Beach amount is the maximum payable and constitutes a limitation upon City's obligation to compensate Second Party for its services and expenses related to this Agreement. This maximum amount, however, does not constitute a limitation, of any sort, upon Second Party's obligation to perform all items of work required by or which can be reasonably inferred from the Scope of Services. 4.2 REIMBURSABLES 4.2.1 In accordance with and pursuant to the City's procurement code and subject to the limitations set forth below, reasonable expenses, which are directly at- tributable to the Project may be charged at no more than actual cost. The maximum sum which may be charged for expenses shall not exceed Dollars ($ ), and shall be limited to the following: a) Identifiable transportation expenses in connection with the Project, subject to the limitations of Section 112.061, Florida Statutes. Transportation expenses to locations outside the Miami-Dade/Broward/Palm Beach County area or from locations outside the Miami-Dade/Broward/Palm Beach County area will not be reimbursed unless specifically authorized in advance and in writing by the Contract Administrator. Transportation expenses to and from locations within the Miami-Dade/Broward/Palm Beach County area will not be reimbursed. b) Cost of printing drawings and specifications which are required by or of Second Party to deliver services set forth in this Agreement. 4.2.2 A detailed statement of expenses must accompany any request for reimbursement. Expenses other than auto travel must be documented by copies of paid receipts, checks, or other evidence of payment. 4.2.3 Second Party acknowledges that the dollar limitation set forth in Section 4.2.1 is a limitation upon, and describes the maximum extent of, City's obligation to reimburse Second Party for expenses, but does not constitute a limitation, of any sort, upon Second Party's obligation to incur such expenses or perform the services identified in Article 2. 4.3 METHOD OF BILLING AND PAYMENT 4.3.1 Second Party may submit invoices for compensation no more often than on a monthly basis, but only after the services for which the invoices are submitted have been completed. An original invoice plus one copy are due within fifteen (15) days of the end of the month except the final invoice which must be received no later than sixty (60) days after this Agreement expires. Invoices shall designate the nature of the services performed. Second Party shall submit with each invoice a Certification of Payments to Subcontractors and Suppliers (Exhibit "B"). The certification shall be accompanied by a copy of the notification sent to each subcontractor and supplier listed in item 2 of the form, explaining the good cause why payment has not been made. 4.3.2 City shall pay Second Party within thirty (30) calendar days of receipt of Second 2016-061 1/19/2016 BiclSync p. 16 City of Delray Beach Party's proper invoice, or as required by Florida Law. To be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted on the form and pursuant to instructions prescribed by the Contract Administrator. Payment may be withheld for failure of Second Party to comply with a term, condition, or requirement of this Agreement. 4.3.3 Second Party shall pay its subcontractors and suppliers within thirty (30) days following receipt of payment from City for such subcontracted work or supplies. If Second Party withholds an amount from subcontractors or suppliers as retainage, such retainage shall be released and paid within thirty (30) days following receipt of payment of retained amounts from City. 4.4 Notwithstanding any provision of this Agreement to the contrary, City may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a manner satisfactory to the Contract Administrator or failure to comply with this Agreement. The amount withheld shall not be subject to payment of interest by City. 4.5 Payment shall be made to Second Party at: ARTICLE 5 INDEMNIFICATION Second Party shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Second Party, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this Agreement including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Second Party shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the Contract Administrator and the City Attorney, any sums due Second Party under this Agreement may be retained by City until all of City's claims for indemnification pursuant to this Agreement have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by City. ARTICLE 6 INSURANCE 6.1 Second Party shall maintain at its sole expense, at all times during the term of this 2016-061 1/19/2016 BidSync p. 17 City of Delray Beach Agreement (unless a different time period is otherwise stated herein), at least the minimum insurance coverage designated in Exhibit "C" in accordance with the terms and conditions stated in this Article. 6.2 Such policies shall be issued by companies authorized to do business in the State of Florida, with a minimum AM Best financial rating of A-. Coverage shall be provided on forms no more restrictive than the latest edition of the applicable form filed by the Insurance Services Office. Second Party shall name City as an additional insured under the primary and non-contributory Commercial General Liability policy, Business Automobile Liability policy as well as on any Excess Liability policy. The official title of the Certificate Holder is City of Delray Beach, Florida. This official title shall be used in all insurance documentation. 6.3 Within fifteen (15) days of notification of award, Second Party shall provide to City proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements, Declaration pages, or insurance policies evidencing all insurance required by this Article. City reserves the right to obtain a certified copy of any policies required by the Article upon request. Coverage is not to cease and is to remain in force until the City determines all performance required of Second Party is completed. For Professional Liability Insurance, coverage shall remain in force for two (2) years after the completion of services unless a different time period is stated in Exhibit "C." City shall be notified of any restriction or cancellation of coverage within thirty (30) days. If any of the insurance coverage will expire prior to the completion of the work, proof of insurance renewal shall be provided to City upon expiration. 6.4 City reserves the right to review and revise any insurance requirements at the time of renewal or amendment of this Agreement, including, but not limited to, deductibles, limits, coverage, and endorsements. 6.5 If Second Party uses a subconsultant or subcontractor, Second Party shall ensure that each subconsultant or subcontractor names "City of Delray Beach, Florida" as an additional insured under the subconsultant's or subcontractor's Commercial General Liability, Business Automobile Liability, and Excess/Umbrella policies. ARTICLE 7 TERMINATION 7.1 This Agreement may be terminated for cause by the aggrieved party if the party in breach has not corrected the breach within ten (10) days after receipt of written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board. Termination for convenience by the Board shall be effective on the termination date stated in written notice provided by City, which termination date shall be not less than thirty (30) days after the date of such written notice. This Agreement may also be terminated by the City Manager upon such notice as the City Manager deems appropriate under the circumstances in the event the City Manager determines that termination is necessary to protect the public health, safety, or welfare. If City erroneously, improperly, or unjustifiably terminates for cause, such termination shall be deemed a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided. 7.2 This Agreement may be terminated for cause for reasons including, but not limited to, Second Party's repeated (whether negligent or intentional) submission for payment of 2016-061 1/19/2016 BidSync P. 18 City of Delray Beach false or incorrect bills or invoices, failure to suitably perform the work, or failure to continuously perform the work in a manner calculated to meet or accomplish the objectives as set forth in this Agreement. The Agreement may also be terminated for cause if the Second Party is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created pursuant to Section 215.473, Florida Statutes, or if the Second Party provides a false certification submitted pursuant to Section 287.135, Florida Statutes. This Agreement may also be terminated by the Board: 7.3 Notice of termination shall be provided in accordance with the "NOTICES" section of this Agreement except that notice of termination by the City Manager, which the City Manager deems necessary to protect the public health, safety, or welfare may be verbal notice that shall be promptly confirmed in writing in accordance with the "NOTICES" section of this Agreement. 7.4 In the event this Agreement is terminated for convenience, Second Party shall be paid for any services properly performed under the Agreement through the termination date specified in the written notice of termination. Second Party acknowledges that it has received good, valuable and sufficient consideration from City, the receipt and adequacy of which are, hereby acknowledged by Second Party, for City's right to terminate this Agreement for convenience. 7.5 In the event this Agreement is terminated for any reason, any amounts due Second Party shall be withheld by City until all documents are provided to City pursuant to Section 9.1 of Article 9. ARTICLE 8 NON-DISCRIMINATION 8.1 No party to this Agreement may discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement. Failure by Second Party to carry out any of these requirements shall constitute a material breach of this Agreement, which shall permit the City, to terminate this Agreement or to exercise any other remedy provided under this Agreement, or under the Delray Beach Code of Ordinances or under applicable law, with all of such remedies being cumulative. Second Party shall include the foregoing or similar language in its contracts with any subcontractors or subconsultants, except that any project assisted by the U.S. Department of Transportation funds shall comply with the non-discrimination requirements in 49 C.F.R. Parts 23 and 26. Failure to comply with the foregoing requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as City deems appropriate. Second Party shall not unlawfully discriminate against any person in its operations and activities or in its use or expenditure of funds in fulfilling its obligations under this Agreement and shall not otherwise unlawfully discriminate in violation of any State or Federal law. Second Party shall affirmatively comply with all applicable provisions of the Americans with Disabilities Act (ADA) in the course of providing any services funded by City, including Titles I and II of the ADA (regarding nondiscrimination on the 2016-061 1/19/2016 BidSync P. 19 City of Delray Beach basis of disability), and all applicable regulations, guidelines, and standards. In addition, Second Party shall take affirmative steps to prevent discrimination in employment against disabled persons. By execution of this Agreement, Second Party represents that it has not been placed on the discriminatory vendor list as provided in Section 287.134, Florida Statutes. City hereby materially relies on such representation in entering into this Agreement. An untrue representation of the foregoing shall entitle City to terminate this Agreement and recover from Second Party all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. ARTICLE 9 MISCELLANEOUS 9.1 RIGHTS IN DOCUMENTS AND WORK Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of City, and, if a copyright is claimed, Second Party grants to City a non-exclusive license to use the copyrighted item(s) indefinitely, to prepare derivative works, and to make and distribute copies to the public. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by Second Party, whether finished or unfinished, shall become the property of City and shall be delivered by Second Party to the Contract Administrator within seven (7) days of termination of this Agreement by either party. Any compensation due to Second Party shall be withheld until all documents are received as provided herein. 9.2 PUBLIC RECORDS City is a public agency subject to Chapter 119, Fla. Stat. Second Party shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Purchaser agrees to: 9.2.1 Keep and maintain all records that ordinarily and necessarily would be required by the City. 9.2.2 Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 9.2.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 9.2.4 Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Second Party at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Second Party. 9.2.5 If Second Party does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel 2016-061 1/19/2016 BidSync p. 20 City of Delray Beach this contract in accordance with state law. 9.3 INSPECTOR GENERAL. Second Party is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Second Party and its sub licensees and lower tier sub licensees. Second Party understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Second Party or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of this Agreement justifying its termination. 2016-061 1/19/2016 BidSync p. 21 City of Delray Beach 9.4 AUDIT RIGHTS. AND RETENTION OF RECORDS City shall have the right to audit the books, records, and accounts of Second Party and its subcontractors that are related to this Project. Second Party and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Project. All books, records, and accounts of Second Party and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Second Party or its subcontractor, as applicable, shall make same available at no cost to City in written form. Second Party and its subcontractors shall preserve and make available, at reasonable times for examination and audit by City, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act, Chapter 119, Florida Statutes, if applicable, or, if the Florida Public Records Act is not applicable, for a minimum period of three (3) years after termination of this Agreement. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained until resolution of the audit findings. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for City's disallowance and recovery of any payment upon such entry. Second Party shall ensure that the requirements of this Section 9.3 are included in all agreements with its subcontractor(s). 9.5 TRUTH -IN -NEGOTIATION REPRESENTATION Second Party's compensation under this Agreement is based upon representations supplied to City by Second Party, and Second Party certifies that the information supplied is accurate, complete, and current at the time of contracting. City shall be entitled to recover any damages it incurs to the extent such representation is untrue. 9.6 PUBLIC ENTITY CRIME ACT Second Party represents that the execution of this Agreement will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to City, may not submit a bid on a contract with City for the construction or repair of a public building or public work, may not submit bids on leases of real property to City, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with City, and may not transact any business with City in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. In addition to the foregoing, Second Party further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, 2016-061 1/19/2016 BidSync p. 22 City of Delray Beach Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Second Party has been placed on the convicted vendor list. 9.7 INDEPENDENT CONTRACTOR Second Party is an independent contractor under this Agreement. Services provided by Second Party pursuant to this Agreement shall be subject to the supervision of Second Party. In providing such services, neither Second Party nor its agents shall act as officers, employees, or agents of City. No partnership, joint venture, or other joint relationship is created hereby. City does not extend to Second Party or Second Party's agents any authority of any kind to bind City in any respect whatsoever. 9.8 THIRD PARTY BENEFICIARIES Neither Second Party nor City intends to directly or substantially benefit a third party by this Agreement. Therefore, the Parties acknowledge that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a right or claim against either of them based upon this Agreement. 9.9 NOTICES Whenever either Party desires to give notice to the other, such notice must be in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or sent by commercial express carrier with acknowledgement of delivery, or by hand delivery with a request for a written receipt of acknowledgment of delivery, addressed to the party for whom it is intended at the place last specified. The place for giving notice shall remain the same as set forth herein until changed in writing in the manner provided in this section. For the present, the Parties designate the following - 2016 -061 1/19/2016 BidSync p. 23 City of Delray Beach For City: City Manager City Hall 100 N.W. 1 st Avenue Delray Beach, Florida 33444 For Second Party: 9.10 ASSIGNMENT AND PERFORMANCE Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other Party. In addition, Second Party shall not subcontract any portion of the work required by this Agreement, except as may specifically provided for herein. Notwithstanding the Termination provision of this Agreement, City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Second Party of this Agreement or any right or interest herein without City's written consent. Second Party represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Second Party shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Second Party's performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. 9.11 CONFLICTS Neither Second Party nor its employees shall have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Second Party's loyal and conscientious exercise of judgment and care related to its performance under this Agreement. None of Second Party's officers or employees shall, during the term of this Agreement, serve as an expert witness against City in any legal or administrative proceeding in which he, she, or Second Party is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of City in connection with any such pending or threatened legal or administrative 2016-061 1/19/2016 BidSync p. 24 City of Delray Beach proceeding unless compelled by court process. The limitations of this section shall not preclude Second Party or any persons in any way from representing themselves, including giving expert testimony in support thereof, in any action or in any administrative or legal proceeding. In the event Second Party is permitted pursuant to this Agreement to utilize subcontractors to perform any services required by this Agreement, Second Party shall require such subcontractors, by written contract, to comply with the provisions of this section to the same extent as Second Party. 9.12 MATERIALITY AND WAIVER OF BREACH Each requirement, duty, and obligation set forth herein was bargained for at arm's- length and is agreed to by the Parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this Agreement, and each is, therefore, a material term hereof. City's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 9.13 COMPLIANCE WITH LAWS Second Party shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this Agreement. 9.14 SEVERANCE In the event a portion of this Agreement is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless City or Second Party elects to terminate this Agreement. An election to terminate this Agreement based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 9.15 JOINT PREPARATION The Parties and their counsel have participated fully in the drafting of this Agreement and acknowledge that the preparation of this Agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the Parties than the other. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. 9.16 INTERPRETATION The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the 2016-061 1/19/2016 BidSync p. 25 City of Delray Beach context otherwise requires. Whenever reference is made to a Section or Article of this Agreement, such reference is to the Section or Article as a whole, including all of the subsections of such Section, unless the reference is made to a particular subsection or subparagraph of such Section or Article. 9.17 PRIORITY OF PROVISIONS If there is a conflict or inconsistency between any term, statement, requirement, or provision of any exhibit attached hereto, any document or events referred to herein, or any document incorporated into this Agreement by reference and a term, statement, requirement, or provision of Articles 1 through 9 of this Agreement, the term, statement, requirement, or provision contained in Articles 1 through 9 shall prevail and be given effect. 9.18 LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL This Agreement shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Agreement, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Agreement shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ENTERING INTO THIS AGREEMENT, SECOND PARTY AND CITY HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS AGREEMENT. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS AGREEMENT AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 9.19 AMENDMENTS The Parties may amend this Agreement to conform to changes in federal, state, or local laws, regulations, directives, and objectives. No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Agreement and executed by the Board and Second Party or others delegated authority to or otherwise authorized to execute same on their behalf. 9.20 PRIOR AGREEMENTS This document represents the final and complete understanding of the Parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document. Accordingly, no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 2016-061 1/19/2016 BidSync p. 26 City of Delray Beach 9.21 PAYABLE INTEREST 9.21.1 Payment of Interest. Except as required by the Prompt Payment laws, City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Second Party waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Agreement. 9.21.2 Rate of Interest. In any instance where the prohibition or limitations of Section 9.21.1 are determined to be invalid or unenforceable, the annual rate of interest payable by City under this Agreement, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 9.22 INCORPORATION BY REFERENCE The truth and accuracy of each "Whereas" clause set forth above is acknowledged by the Parties. All Exhibits are incorporated into and made a part of this Agreement. 9.23 REPRESENTATION OF AUTHORITY Each individual executing this Agreement on behalf of a party hereto hereby represents and warrants that he or she is, on the date he or she signs this Agreement, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. 9.25 MULTIPLE ORIGINALS Multiple copies of this Agreement may be executed by all Parties, each of which, bearing original signatures, shall have the force and effect of an original document. (The remainder of this page is intentionally left blank.) 2016-061 1/19/2016 BidSync p. 27 City of Delray Beach IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: City through its Board, signing by and through its Mayor or Vice -Mayor, authorized to execute same by Board action on the day of , 20_, and Second Party, signing by and through its duly authorized to execute same. ATTEST: City Clerk APPROVED AS TO FORM: City Attorney CITY OF DELRAY BEACH, FLORIDA By Cary D. Glickstein, Mayor day of , 20 2016-061 1/19/2016 BidSync p. 28 WITNESS: (Sign name) (Print name) WITNESS: (Sign name) (Print name) City of Delray Beach AGREEMENT BETWEEN DELRAY BEACH, FLORIDA AND SECOND PARTY By (Sign name) (Print name, Title) day of , 20 (SEAL) 2016-061 1/19/2016 BidSync p. 29 City of Delray Beach *A:I 1-3 k r_1 SCOPE OF SERVICES 2016-061 1/19/2016 BidSync p. 30 City of Delray Beach 1=V4!11_7ki_I CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS RFP/RLI/Bid/Contract No. Project Title The undersigned CONTRACTOR hereby swears under penalty of perjury that - 1 . hat:1. CONTRACTOR has paid all subcontractors and suppliers all undisputed contract obligations for labor, services, or materials provided on this project in accordance with Section 4.2.3 of the Agreement, except as provided in paragraph 2 below. 2. The following subcontractors and suppliers have not been paid because of disputed contractual obligations; a copy of the notification sent to each, explaining in reasonably specific detail the good cause why payment has not been made, is attached to this form: Subcontractor or Supplier's name Date of disputed Amount in and address invoice dispute 3. The undersigned is authorized to execute this Certification on behalf of CONTRACTOR. Dated .20 Contractor By (Signature) By (Name and Title) 2016-061 1/19/2016 BidSync p. 31 City of Delray Beach 2016-061 CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS (Continued) STATE OF ) SS. COUNTY OF ) The foregoing instrument was acknowledged before me this , 20_, by personally known to me or who has produced and who did/did not take an oath. _____ day of who is as identification WITNESS my hand and official seal, this day of 20_ (NOTARY SEAL) (Signature of person taking acknowledgment) (Name of officer taking acknowledgment) typed, printed, or stamped (Title or rank) My commission expires: (Serial number, if any) 1/19/2016 BidSync p. 32 City of Delray Beach EXHIBIT C INSURANCE REQUIREMENTS OF THE CITY OF DELRAY BEACH Second Party shall not commence operations under the terms of this Agreement until certification or proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. If you have any questions call (561) 243-7150. The following insurance coverage shall be required. A. Worker's Compensation Insurance covering all employees and providing benefits as required by Florida Statute 440 and including Employers Liability coverage, regardless of the size of your firm. Second Party further agrees to be responsible for employment, control and conduct of its employees and for any injury sustained by such employees in the course and scope of their employment. B. General liability insurance with a minimum limit of $1,000,000 per occurrence and $2,000,000 in the aggregate annually, providing coverage for Premises and Operations, Products and Completed Operations, Fire Legal Liability, and Personal and Advertising Injury Liability. Insurance Policies must be obtained through insurance companies that are authorized to transact business in the State of Florida by the Department of Financial Services, and they must carry a minimum rating of A.M. Best of A- as to management and VII as to financial size. C. Motor Vehicle Liability Insurance covering all vehicles associated with Second Party operations to include all owned, non -owned and hired vehicles. The coverage will be written on an occurrence basis with limits of liability not less than $1,000,000.00 combined single limit per each occurrence. D. The certification or proof of insurance must contain a provision for notification to the City thirty (30) days in advance of any material change in coverage, non -renewal or cancellation. Second Party shall furnish to the City, Certificate(s) of Insurance evidencing insurance required by the provisions set forth above. If any of the above coverages expire during the term of this Agreement, Second Party will provide a renewal certificate at least ten (10) days prior to expiration. Mail to: City of Delray Beach, Attn. Risk Manager, 100 N.W. 1 st Avenue, Delray Beach, Florida 33444 with a copy to Assistant City Manager, 100 N.W. 1 st Avenue, Delray Beach, FL 33444 2016-061 1/19/2016 BidSync p. 33 City of Delray Beach Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address): Telephone Number(s)- Fax Number(s)- Email Address: Federal Employer Identification Number: Firm Name Signature Name and Title Date By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. 2016-061 1/19/2016 BidSync p. 34 City of Delray Beach Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title Date 2016-061 1/19/2016 BidSync p. 35 City of Delray Beach Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Signature Name and Title Date 2016-061 1/19/2016 BidSync p. 36 City of Delray Beach Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. 2016-061 1/19/2016 BidSync p. 37 City of Delray Beach Bid Contact Bobby Chahal Address 4171 W. Hillsboro Blvd bchahal@kb•global.com Suite 10 Ph 954-346.0773 Coconut Creek, FL 33073 Bid Notes See attachment for Site Sheet Summary 2016-061--01.01 Option 1: Supplier Product Code: First Offer • $2,200.00 1 / month $2,200.00 Y Y Y 5 Year Supplier Notes: FPL 5 Year Supplier Notes: FPL Term: Site 1 Fibernet City Hall Term: Site Fibernet Fire Station 6 2016-061--01.02 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL 2016-061--01-09 Option 1: Supplier Product Code: Term: Site Fibernet Police $900.00 Y 5 Year 2 Department 2016-061--01-03 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL Course Term: Site Fibernet Fire Station 1 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 3 5 Year Supplier Notes: Delray 2016-061--01-04 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL 10 Term: Site Fibernet Fire Station 2 2016-061--01-11 Option 1: 4 First Offer - $900.00 1 / month $900.00 Y 2016-061--01-05 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL Maintenance - Term: Site Fibernet Fire Station 3 11 Community Land Trust 5 NRC 2016-061--01-06 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL Term: Site Fibernet Fire Station 4 6 2016-061--01-07 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL Term: Site Fibernet Fire Station 5 7 2016-061--01-08 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: FPL Term: Site Fibernet Fire Station 6 8 2016-061--01-09 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Term: Site Notes: Lakeview Golf 9 Course 2016-061--01-10 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: Delray Term: Site Municipal Golf Course 10 2016-061--01-11 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: Parks Term: Site Maintenance - 11 Community Land Trust NRC 2016-061 1/19/2016 BidSync p. 38 City of Delray Beach 2016-061--01-12 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: Pompey Term: Site Park 12 2016-061--01-13 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Term: Site Notes: Veterans Park 13 2016-061--01-14 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: Delray Term: Site Swim and Tennis 14 2016-061--01-15 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: Ocean Term: Site Rescue 15 2016-061--01-16 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Notes: 505 Term: Site Teen Center 16 2016-061--01-17 Option 1: Supplier Product Code: First Offer - $900.00 1 / month $900.00 Y 5 Year Supplier Term: Site Notes: Catherine Strong 17 Center 2016-061--01-18 Option 1: Supplier Product Code: First Offer • $1,080.00 1 / month $1,080.00 Y 5 Year Supplier Notes: City Term: Site Halll Internet 18 2016-061--01-19 Option 1: Supplier Product Code: First Offer • $1,080.00 1 / month $1,080.00 Y 5 Year Supplier Notes: Police Term: Site Department Internet 19 2016-061--01.20 Option 1: No Bids 5 Year Term:Site 20 2016-061--01-21 Option 1: No Bids 5 Year Term:Site 21 2016-061--01-22 Option 1: No Bids 5 Year Term:Site 22 2016-061--01.23 Option 1: No Bids 5 Year Term:Site 23 2016-061--01.24 Option 1: No Bids 5 Year Term:Site 24 2016-061--01-25 Option 1: No Bids 5 Year 2016-061 1/19/2016 BidSync p. 39 City of Delray Beach Term:Site 25 2016-061--01.26 Option 1: 5 Year Term:Site 26 2016-061--01.27 Option 1: No Bids 5 Year Term:Site 27 2016-061--01.28 Option 1: No Bids 5 Year Term:Site 28 2016-061--01.29 Option 1: No Bids 5 Year Term:Site 29 2016-061--01.30 Option 1: No Bids 5 Year Term:Site 30 2016-061--01.31 Option 1: No Bids 5 Year Term:Site 31 Lot Total $18,760.00 2016-061--0201 Option 2: 10 Year Term:Site 1 No Bids 2016-061--0202 Option 2: 10 Year Term:Site 2 No Bids 2016-061--0203 Option 2: 10 Year Term:Site 3 No Bids 2016-061--0204 Option 2: 10 Year Term:Site 4 No Bids 2016-061--0205 Option 2: 10 Year Term:Site 5 No Bids 2016-061--0206 Option 2: 10 Year Term:Site 6 No Bids 2016-061--0207 Option 2: 10 Year Term:Site 7 No Bids 2016-061--0208 Option 2: 10 Year Term:Site 8 No Bids 2016-061--0209 Option 2: 10 Year Term:Site 9 No Bids 2016-061--0210 Option 2: 10 Year Term:Site 10 No Bids 2016-061--0211 Option 2: 10 Year Term:Site 11 No Bids 2016-061--02.12 Option 2: 10 Year Term:Site 12 No Bids 2016-061--0213 Option 2: 10 Year Term:Site 13 No Bids 2016-061--0214 Option 2: 10 Year Term:Site 14 No Bids 2016-061--02.15 Option 2: 10 Year Term:Site 15 No Bids 2016-061--0216 Option 2: 10 Year Term:Site 16 No Bids 2016-061--0217 Option 2: 10 Year Term:Site 17 No Bids 2016-061 1/19/2016 BidSync p. 40 City of Delray Beach 2016-061--0218 Option 2: 10 Year Term:Site 18 No Bids 2016-061--0219 Option 2: 10 Year Term:Site 19 No Bids 2016-061--0220 Option 2: 10 Year Term:Site 20 No Bids 2016-061--0221 Option 2: 10 Year Term:Site 21 No Bids 2016-061--0222 Option 2: 10 Year Term:Site 22 No Bids 2016-061--0223 Option 2: 10 Year Term:Site 23 No Bids 2016-061--0224 Option 2: 10 Year Term:Site 24 No Bids 2016-061--0225 Option 2: 10 Year Term:Site 25 No Bids 2016-061--0226 Option 2: 10 Year Term:Site 26 No Bids 2016-061--0227 Option 2: 10 Year Term:Site 27 No Bids 2016-061--0228 Option 2: 10 Year Term:Site 28 No Bids 2016-061--0229 Option 2: 10 Year Term:Site 29 No Bids 2016-061--0230 Option 2: 10 Year Term:Site 30 No Bids 2016-061--0231 Option 2: 10 Year Term:Site 31 No Bids Lot Total $0.00 2016-061 1/19/2016 BidSync p. 41 City of Delray Beach Item: Option 1: 5 Year Term:Site 1 Delray Beach Schedule_C 2.xlsx City of Delray Beach topology.pdf Forms 2, 3, 4 FPL FiberNet.pdf COI City of Delray Beach.pdf FN W-9 dated 7-13-15.pdf FPL FiberNet Executive Overview Final.pdf IMPLEMENTATION INFORMATION FOR FPL FIBERNET.DOCX VENDOR BACKGROUD.DOCX 2016-061 1/19/2016 BidSync p. 42 City of Delray Beach City of Delray Beach SITE SHEET SUMMARY Vendor Name Project FPL FiberNet FPL FiberNet WAN 5 year term Site/Facility Name Estimated Site Cost MR Cost Estimated Site Total w/ monthly cost City Hall 2,200.00 $2,200.00 Police Department 900.00 $900.00 Fire Station 2 900.00 $900.00 Fire Station 3 900.00 $900.00 Fire Station 4 900.00 $900.00 Fire Station 5 900.00 $900.00 Fire Station 6 900.00 $900.00 Lakeview Golf Course 900.00 $900.00 Delray Municipal Golf Course 900.00 $900.00 Parks Maintenance -Community Land Trust NRC 900.00 $900.00 Pompey Park 900.00 $900.00 Veterans Park 900.00 $900.00 Delray Swim and Tennis 900.00 $900.00 Ocean Rescue 900.00 $900.00 505 Teen Center 900.00 $900.00 Catherine Strong Center 900.00 $900.00 City Halll Internet 1,080.00 $1,080.00 Police Department Internet 1,080.00 $1,080.00 $ TOTAL $ 17,860.00 2016-061 1/19/2016 BidSync p. 43 City of Delray Beach 2016-061 • I . biaaync 44 City of Delray Beach City Hall SITE SHEET Site Name Project City Hall FPL FiberNet WAN 5 year term Plus Internet Address 100 NW 1 Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 1 Gig Dual Entrance Ethernet 1.00 1 $2,200.00 $ 2,200.00 100 Mbps Internet Access with /29 1.00 1 $1,095.00 $ 1,095.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 3,295.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ • I . biaaync 44 City of Delray Beach 2016-061 Estimated Site Total: $ 3,295.00 PREPARED BY: TITLE: 1/19/2016 BidSync p. 45 City of Delray Beach 2016-061 1/19/2016 BidSync p. 46 of Delray Beach GityAH .... y SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 46 City of Delray Beach 2016-061 1/19/2016 BidSync p. 47 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 47 City of Delray Beach 2016-061 1/19/2016 BidSync p. 48 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 48 City of Delray Beach 2016-061 1/19/2016 BidSync p. 49 City of Delray Beach SITE SHEET Site Name Project Police Department FPL FiberNet WAN 5 year term with Internet Address 300 W Atlantic Ave SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 100 mbps Ethernet Access 1.00 1 $900.00 $ 900.00 100 Mbps Internet Access with /29 1.00 1 $1,095.00 $ 1,095.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 1,995.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 1,995.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 49 City of Delray Beach 2016-061 1/19/2016 BidSync p. 50 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 50 City of Delray Beach 2016-061 1/19/2016 BidSync p. 51 of Delray Beach SITE SHEET Fire Station 2 Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 51 City of Delray Beach 2016-061 1/19/2016 BidSync p. 52 City of Delray Beach SITE SHEET Site Name Project Fire Station 3 FPL FiberNet WAN 5 year term Address 651 Linton Blvd SITE COST Cost Description Source of Cost Estimate 100 mbps Internet Access ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 100 mbps Ethernet Access 1.00 1 $900.00 $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 52 City of Delray Beach 2016-061 1/19/2016 BidSync p. 53 of Delray Beach SITE SHEET Fire Station 4 4321 Lake Ida Rd Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 53 City of Delray Beach 2016-061 1/19/2016 BidSync p. 54 of Delray Beach SITE SHEET 4000 Germantown Rd Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 54 City of Delray Beach 2016-061 1/19/2016 BidSync p. 55 of Delray Beach SITE SHEET Fire Station 6 3612 S Ocean Blvd Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 55 City of Delray Beach 2016-061 1/19/2016 BidSync p. 56 City of Delray Beach SITE SHEET Site Name Project Lakeview Golf Course FPL FiberNet WAN 5 year term Address 1200 Dover Rd SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 100 mbps Ethernet Access 1.00 1 $900.00 $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 56 City of Delray Beach 2016-061 1/19/2016 BidSync p. 57 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 57 City of Delray Beach 2016-061 1/19/2016 BidSync p. 58 City of Delray Beach SITE SHEET Site Name Project Delray Municipal Golf Course FPL FiberNet WAN 5 yearterm Address 2200 Highland Ave IF SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE 100 mbps Ethernet Access QUANTITY UNIT UNIT PRICE 1.00 1 $900.00 COST $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total j - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 58 City of Delray Beach 2016-061 1/19/2016 BidSync p. 59 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 59 City of Delray Beach 2016-061 1/19/2016 BidSync p. 60 of Delray Beach SITE SHEET Parks Maintenance Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 60 City of Delray Beach 2016-061 1/19/2016 BidSync p. 61 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 61 City of Delray Beach 2016-061 1/19/2016 BidSync p. 62 of Delray Beach SITE SHEET Catherine Strong Park 1500 SIN 6 Street Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 62 City of Delray Beach 2016-061 1/19/2016 BidSync p. 63 of Delray Beach SITE SHEET 1101 NW2 St Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 63 City of Delray Beach 2016-061 1/19/2016 BidSync p. 64 City of Delray Beach SITE SHEET Veterans Park Cost Description (Source of Cost Estimate) 111110Me r"" SUBTOTALENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 64 City of Delray Beach 2016-061 1/19/2016 BidSync p. 65 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 65 City of Delray Beach 2016-061 1/19/2016 BidSync p. 66 of Delray Beach SITE SHEET Teen Center Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 66 City of Delray Beach 2016-061 1/19/2016 BidSync p. 67 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 67 City of Delray Beach 2016-061 1/19/2016 BidSync p. 68 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 68 City of Delray Beach 2016-061 1/19/2016 BidSync p. 69 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 69 City of Delray Beach 2016-061 1/19/2016 BidSync p. 70 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 70 City of Delray Beach 2016-061 1/19/2016 BidSync p. 71 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 71 City of Delray Beach 2016-061 1/19/2016 BidSync p. 72 City of Delray Beach SITE SHEET Site Name Project Delray Swim and Tennis FPL FiberNet WAN 5 year term Address 2350 Jaeger Dr SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST 100 mbps Ethernet Access 1.00 1 $900.00 $ 900.00 ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ 900.00 MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 900.00 PREPARED BY: TITLE: 2016-061 1/19/2016 BidSync p. 72 City of Delray Beach 2016-061 1/19/2016 BidSync p. 73 City of Delray Beach SITE SHEET 340 S Ocean Ave Cost Description (Source of Cost Estimate) 111110Me r"" SUBTOTALENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 73 City of Delray Beach 2016-061 1/19/2016 BidSync p. 74 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-061 1/19/2016 BidSync p. 74 IL E _ N U LL 0 W o 0 N A u w N w m 4 c 0 p LL z w z LL LL ui ui w o O d w S,o o Q Z F z Q Q W 3 fn Iii J = LU zw O c� o w Y w of o U a > > Q d C7 d U) U U I[if[ifU) 1 � f IL ! ! ) � ; E \ mz o 0 7: � !z % / k a� ) J/ ° Co \§± 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E[ [ 5 5/ ° \ } } z z_ 1 � f ! ! ) � ; mz o 7: � !z k ) Co 1 � f ! ! 0 CL FORM 2 0 N Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub -Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: FPL FiberNet, LLC Firm Islami ,, Slanifure Matthew Ulman, Vice President, Finance Name and Title(Print or Type) 15 U 21 U C m 0 0 N 0 FoRm 3 0 N Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug-free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. CO Q 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). m 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the m employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. FPL FiberNet, LLC Firm Name' S Matthew Ullman, Vice President, Finance Name and Title(Print or Type) 0116 22 0 0 0 FORM 4 0 N Conflict of Interest Disclosure Form The award of this contract is subject to the provisions of Chapter 112, Florida Statutes. All Proposers must disclose within their proposal: the name of any officer, director, or agent who is also an employee of the City of Delray Beach. Furthermore, all Proposers must disclose the name of any City employee who owns, directly or indirectly, an interest of more than five percent (5%) in the Proposer's firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential conflicts of interest for evaluation team members and other key personnel involved in the award of this contract. The term "conflict of interest" refers to situations in which financial or other personal considerations may adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in exercising any City duty or responsibility in administration, management, instruction, research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary: Q X To the best of our knowledge, the undersigned firm has no potential conflict of interest due to any other Cities, Counties, contracts, or property interest for this proposal. The undersigned firm, by attachment to this form, submits information which may be a o a potential conflict of interest due to other Cities, Counties, contracts, or property interest for this proposal. m U Acknowledged by: FPL FiberNet, LLC Firm Name Signature Matthew Ullman, Vice President, Finance Name and Title(Print or Type) it I �1�! Date 23 0 U Rte® CERTIFICATE OF LIABILITY INSURANCE sari (MMtooryvvY) 1011212015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER MARSH USA, INC. TWO ALLIANCE CENTER CONTACT NAME:PHONE FAX _(9L NQ,_Exlk(A/C, No): _ E-MAIL ADDRESS: 3560 LENOX ROAD, SUITE 2400 ATLANTA, GA 30326 COMMERCIAL GENERAL LIABILITY INSURER(S) AFFORDING COVERAGE NAIC fl _ INSURER A: Federal Insurance Company 20281 713170 -FIRE. -CAS -15-16 INSURED NEXTERA ENERGY, INC. FPL FIBERNET, LLC INSURER B: New Hampshire Insurance Company 23841 .... _...... ,_,.._- INSURER c: NIA NIA INSURER D ATTN: ERICA MCNABB RISK MANAGEMENT DEPT INSURER E: 700 UNIVERSE BOULEVARD JUNO BEACH, FL 33408 INSURER F: .3... COVERAGES CERTIFICATE NUMBER: ATL -003918152-09 Ad"! REVISION NUMBER:1 THIS tS TO CFRTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TOT ![JSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRA G y3F;(4. R DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DE (fjis�D HEREIN IS SUBJECT TO ALL THE TERMS, , EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCER? PAID CLAi .^ fNSR LTR TYPE OF INSURANCE ADDL IN D SUER WVD .T.T... _ POLICY NUMBER �._.PO q -ty EFF'-; M IA POLICY E7(Py MMIODIYYYY �'<A.�g-'h ,1„ LIMITS ._V-...- A X COMMERCIAL GENERAL LIABILITY 37110930 Q91512015 09!1512016 E'l CUR, F=NCE $ 1,060,000 R CLAIMS -MADE X OCCUR DA .. ENTER _..._._ - PREMI �Eaeccurrence $ _A .. MEO Any one person} $ 10,000 ,AWN 5 y� 5 f PERSONAL &ADV INJURY $ 1,000,000 s� AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 GEN'L X POLICY ja a LOC PRODUCTS-COMPIOPAGG $ 1,000,000 t`h _., $ OTHER: ;_ss_ 3 AUTOMOBILE LIABILITY fTN % 'q;?s' % "l' COMBINED SINGLE LIMIT Ea accident $ F h , °°3 �''§f's BODILY INJURY Per $ ANY AUTO ? ��, ��` arson { p } BODILY INJURY (Per accident) $ ALL OWNED SCHEDULED �.K. dq '�'° s AUTOS AllTOR NON-OWNE❑`�g, HIRED ix - c,3 _- PROPERTY DAMAGE Peraccldent $ AUTOS AUTOS ;fir _ A X UMBRELLA LIAR X OCCUR 7�t 09/151201509!15!2016 EACH OCCURRENCE $ 1,000,000 EXCESS LIAR CLAIMS-MADS "�£.:,, �; y^`:s- AGGREGATE $ 1,000,000 $ DED RETENTION \� $<tn.•:..,_.�. B WORKERS COMPENSATION jICp"` 69!1512015 09115!2018 X PER OTH B AMB EMPLOYERS' LIABILITY �,! N a Y� Q 7713065 (CA) 09/15/2015 0911512018 STATUTE ER ANY PRnPRIETORIPARTNERIEXECUTI.V s -a3 E.L. EACH ACCIDENT $ 1,000,000 E.L. DISEASE - EA EMPLOYEE$ 1,003,000 B OFFICEWMEMBER EXCLUDED? ��} (Mandatory In NH] cg WI/069 (FL) 0911512015 09/1512016 B If describe undar"S {888 Alf 09/15/2015 091'#5120'#6 1,000,000 DESCRIPTION OF OPERATT k below ; a £�3` E. L. DISEASE - POLICY LIMIT $ DESCRIPTION OF OPERATIONS I LOCA Tii ](EHICLES (AC, r I)101, Additional Remarks Schedule, may be attached if more space is required} Re: RFP No. 2016-011 Voice over Interne( Pro iic$rIIgIP), Tele cg} unication Platform, Network Equipment and WiFi Network Expansion. City of Delray Beach isfare included as additional i Thqe!r, (er(uired by wr tten contract with respect to general liability. 0; CERTIFICATE HOLDER CANCELLATION City of Delray Beach SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 100 VW 1st Avenue, THE EXPIRATION DATE, THEREOF, NOTICE WILL BE DELIVERED IN Delray Beach, FL 33444 ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE of Marsh USA Inc, Masashi Mukherjee �Ca.� Enos ACORD 25 (2014101) © 1988-2014 ACORD CORPORATION, All rights reserved. The ACORD name and logo are registered marks of ACORD 0 co CL U T 0 Fn m 0 N U AGENCY CUSTOMER ID: 713170 LOC #: Atlanta Ac"R" ® ADDITIONAL REMARKS SCHEDULE Page 2 of 2 AGENCY NAMED INSURED MARSH USA, INC. NEXTERA ENERGY, INC. FPL FiBERNET, LLC AT -i ERICA MCNABB POLICY NUMBER RISK MANAGEMENT DEPT 700 UNIVERSE BOULEVARD JUNO BEACH, FL 33408 . CARRIER NAIC CODE EFFECTIVE DATE: a�7711Cold rir1�lt7i(9 THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liabilit Insurance Workers Compensation Continued: Policy No, WC067713072 (OR) Carrier: National Union Fire Insurance Co of Pittsburg PA Effective Date; 0911512015 - 0911512016 Employers Liability Each Accident: 51,000,000 Employers Liability Disease -Policy Limit: $1,000,000 Employers Liabiiity Disease -Each Employee; $1,000,000 Policy No. WC067713070 (MA,ND,OH,WA,WL WY) Carrier. New Hampshire Insurance Company Effective Date: 0911512015 -09!1512016 Employers Liability Each Accident $1,000,000 Employers Liability Disease Policy Limit $1,000,000 Employers Liability Disease -Each Employee: $1,000,000 Policy No. WC067713066 (IL, KY,NC,NH) Carrier: New Hampshire Insurance Company Effective Date: 0911512015 - 09115/2016 Employers Liability Each Accident: $1,000,000 Employers Liability Disease-Pal€cy Limit: $1,000,000 Employers Liability Disease -Each Employee: $1,000,000 Policy No. WC067713067 (NJ PA) Carrier: New Hampshire insurance Company Fffective Dale: 09115!2015 - 09!1512016 Empiayers Liability Each Accident: $1,OOQ,00 ,a e4 Employers Liability Disease -Policy t€rni:$1;� Employers Liability Disease-Eamployee: Policy No. WC067713068�(AZ 1 j .'-� Carrier: New Hampshire Insurance I any Eiieciiva ❑ala'. 09!1512015 - 09!15!201 Employers Liability Each Accident: 51,006,0#*< Employers Liability Disease -Policy imil: $1,000 T�4 Employers Liability Disease -Each Employee: 51,00t,(tt z s. Poiicy Na. WC067713071 (ME) Carrier: New Hampshire Insurance Company Effective Date: 0911512015 - 0915512016 Employers Liability Each Accident: $1,000,000 Employers Liability Disease -Policy Limit: $1,000,060 Employers Liability Disease -Each Employee; $1,060,000 70 CL U C T m ACORD 101 (2008101) 02008 ACORD CORPORATION. All rights reserved. m The ACORD name and logo are registered marks of ACORD rn U Form W-9 Request for Taxpayer Gime Form to the (Rev. December 2014) Identification Number and Certification requester. Do not Departmentbf the Treasury Sand to the (135. tern Inal Revenue Service 1 Name (as shown on your income tax return). Name is required on this line; do not feave this line blank. FPL FiberNet LLC ni 2 Business name/disregarded entity name, if different from above m rn W o- 3 Check appropriate box for foderal tax classification; check only one of the following seven boxes; 4 Exemptions (codes apply only to C: O ❑ Individual/sole proprietor or ❑ C Corporation ❑ S Corporation p ❑ Partnership ❑ Trust estate certain entities, not individuals; see instructions on page 3): W c Q1 �u Ingle -member LLC V11ml €ted liability company. Enter the tax classification (C=C corporation, 8=5 corporation, P=.partnership) ► C Exempt payee Inde {if any} `o tote. For a single -member LLC that is disregarded, do not check LLC; check the appropriate box in the line above for Exemption from FATCA reporting the tax classification of the single -member owner. code (if any) p`, ❑ Other (see instructions) ► (Applies to accamts melnteineaontsitle (ho U.S) ? = 5 Address (number, street, and apt. or suite no.) Requester's name and address (optional) v 9250 West Flagler Street m 6 City, state, and ZIP code in Miami, FL 33174 7 hst account number(s) here (optional) Taxpayer Identification Number (TIN) Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid Social security number backup withholding. For individuals, this is generally your social security number (page . For other fora resident alien, sole proprietor, or disregarded entity, see the Part I instructions on page 3. For other entities, it is your employer €dent€fication number (EIN). If you do not have a number, see How to got a TIN on page 3. or Note. If the account is in more than one name, see the instructions for line 1 and the chart on page 4 for Employer identification number guidelines on whose number to enter, 6 5— 0 1 9 1 7 6 1 7 1 6 1 6 Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. 1 am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. 1 am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the Instructions on page 3. Z)t9n Signature of t�} �"/�`� ri Here U.S. person► t (�Jc�fX>y. Date IN- i I - General Instructions Section references are to the Internal Revenue Code unless otherwise noted. Future developments. Information about developments affecting Form W-9 (such as legislation enacted after we release it) is at www.frs.gov/fw9. Purpose of Form An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following: • Form 1099 -INT (interest earned or paid) • Farm 1099 -DIV (dividends, including those from stocks or mutual funds) • Form 1099-MISC (various types of income, prizes, awards, or gross proceeds) • Form 1099-8 (stock or mutual fund sales and certain other transactions by brokers) • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) • Form 1099-C (canceled debt) • Form 1099-A (acquisition or abandonment of secured property) Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. ff you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding? on page 2. By signing the filled -out form, you: 1. Certify that the TIN you are giving is correct (or you are waiting for a number to be issued), 2. Certify that you are not subject to backup withholding, or 3. Claim exemption from backup withholding if you are a U.S. exempt payee. If applicable, you are also certifying that as a U.S. person, your allocable share of any partnership income from a U.S. trade or business is not subject to the withholding tax on foreign partners' share of effectively connected income, and 4. Certify that FATCA code(s) entered on this form (if any) indicating that you are exempt from the FATCA reporting, is correct. See What is FATCA reporting? on page 2 for further information. Cat, Na. 10231x N Co Q U T m Form W^9 (Rev. 12-2014) 2 0 N City of Delray Beach 2016-061 =PL FIBERNETTM Reliability Counts. 1/19/2016 WHO WE ARE • Leading provider of bandwidth infrastructure services • Own and operate state-of-the-art, end-to-end fiber-optic network • Serving major Florida & Texas metros, with connectivity across U.S. WHY FPL FIBERNET Carrier -Grade Reliability: High-speed, fiber-optic network with best -in -class performance and support teams; 24/7/365 Network Operations Center Personalized Service: Award-winning customer experience provided by US -based employees Unmatched Flexibility: Customized fiber-optic network solutions to meet unique customer requirements OUR NETWORK • We own and operate 10,000 route miles in Florida and Texas • We are connected to points of presence in Atlanta, Ashburn, Virginia and New York City • We operate next generation optical equipment, scaling up to 400 gigabit connections • We have over 2,000 locations connected to our network, with another 82,000 locations near our network • Our fiber is connected to over 1,000 cell towers • We are connected to most major data centers in Florida, Texas and Atlanta WHAT WE DO • Customized Ethernet and Dedicated Internet Access solutions • Direct -to -cloud connectivity • Security and DDoS mitigation services • Wavelengths • Dark Fiber • Colocation OUR CUSTOMERS • Along with serving the telecom and wireless carriers, we also serve public and private sector organizations of all sizes, including: - Hospitals and healthcare providers - Financial institutions - Professional service entities !E - Media and entertainment companies New York - Local, city and state government - Schools (K-12 and higher education) Virginia` Oklahoma Tennessee Arkansas Atlanta 14rs Mississippi Alabama Texas Georgia Louisiana ALl'.•rl rl ' How,tcrt - - - - ` - e Jacksonville Sari Antonio Tallahassee a eDaytona Orlardo* e FPL Fiber Net Network • Laredo Tampa �- - - Partner Network St. Petersburg Mori ! Lit Network` MCAllenFt. Myers West Palm Beach Naples Miami Ft. Lauderdale A NextEra Energy Company FOR MORE INFORMATION CALL 866 -STRANDS OR VISIT US AT FPLFIBERNET.COM BidSync p. 83 City of Delray Beach IMPLEMENTATION INFORMATION FOR FPL FIBERNET FPL FiberNet has a highly qualified staff of Engineers, Project Managers, Site Acquisition Specialists, Circuit Designers, Provisioners and Field Technicians. A dedicated project management team responsible for the implementation of the services and ongoing support of additions, changes and upgrades will be made available to fulfill the requirements of the project, as well as on-going through the life of the service. In addition, City of DelRay Beach will receive personalized service from individuals in our billing department and network operations center. Those team members in both the Billing and Network Operations Center work in a pooled environment so there may be an interface with more than one member of those specific teams. A dedicated Project Manager will oversee all aspects associated with its implementation. Dedicated FiberNet resources will be supplemented with vendor resources under contract with FiberNet to allow us to quickly respond to large scale activities. Contracted activities may include engineering, construction, splicing and installation under the direction of experienced area managers familiar with their respective region to facilitate a seamless installation of services. In addition, FiberNet deploys a team of field inspectors to ensure the quality of workmanship throughout the duration of the project. Discipline Networks and Services Product Line Staffing Government Systems Staffing Systems Engineering 4 System Test 3 System Admin 1 Network Operations 29 Security Operations Currently this is a function within Network Operations Security Engineering 1 2016-061 1/19/2016 BidSync p. 84 City of Delray Beach IP Engineering 5 Telco Engineering 27 Telco Provisioning 11 Software Engineering 1 Field Force 31 Service Delivery 13 Construction 20 Site Acquisition 5 2016-061 1/19/2016 BidSync p. 85 City of Delray Beach VENDOR BACKGROUND FPL FiberNet can provide transport services to state agencies across multiple locations in all of the major metropolitan areas of Florida with its best -in -class Ethernet and Dedicated Internet Access solutions. FPL FiberNet, a leader in end-to-end fiber-optic network solutions, provides its customers with support around-the-clock for business critical communication solutions. FPL FiberNet owns and operates its carrier -class network providing its customers with the highest level of reliability and virtually unlimited potential for growth. Its network has connectivity to more central offices, customer POPS, carrier hotels and international cable landing stations than any other fiber infrastructure service provider in Florida. FPL FiberNet's NOC provides 24/7/365 network monitoring and proactive maintenance to detect and prevent potential hazards that can interrupt customer service. It uses state-of-the-art technology to identify and resolve potential problems before they arise. Below are additional benefits: • Geographically diverse network topology • Circuit availability >99.999% • Dedicated field technicians • Competitive Service Level Agreements NETWORK OPERATIONS FPL FiberNet is headquartered in Miami, Florida with an employee base of approximately 200 employees. Our home office is located at 9250 W. Flagler St., Miami, FL 33174 with field offices throughout Florida and Texas. FPL FiberNet's Network Operations Center (NOC) provides 24/7/365 network monitoring, proactive maintenance and trouble reporting. Customer Care employees are available Monday through Friday from 8:00 a.m. to 6:00 p.m. to respond to inquiries and any questions you may have. FiberNet has an alternate NOC located in Winter Haven, FL, which serves as a back-up facility in the event that conditions warranted its use, as well as for systems testing and standby. Location: Doral, FL with back up NOC in Winter Haven Hours: 24/7/365 Trouble Ticket Process: Call the NOC, select option 1, give NOC your Circuit ID Number, they will open a ticket and troubleshoot the issue. NOC 866-553-4237 2016-061 1/19/2016 BidSync p. 86 City of Delray Beach CITY OF DELRAY BEACH 100 NW 15t AVENUE, DELRAY BEACH, FL 33444 Replacement WAN Solution Jan 19, 2016 2:00:00 PM EST MAYOR VICE MAYOR DEPUTY VICE MAYOR COMMISSIONER COMMISSIONER CITY MANAGER - CARY D. GLICKSTEIN - SHELLY PETROLIA - AL JACQUET - JORDANA JARJURA - MITCH KATZ - DONALD B. COOPER Purchasing Department ♦(561) 243-7161 ♦ purchasing@mydeiraybeach.com 2016-061 1/19/2016 BidSync p. 87 City of Delray Beach CITY OF DELRAY BEACH INVITATION TO BID 2016-061 Title: Replacement WAN Solution Vendor Name: Addenda Enclosed thru Submission Deadline: Jan 19, 2016 / 2:00:00 PM EST Submissions Accepted Via: Electronic, Mail, or in Person Submit Paper Copies to: City of Delray Beach Time Stamped In: City of Delray Beach Purchasing Division 100 NW 1St Avenue Delray Beach, FL 33444 2016-061 1/19/2016 BidSync P. 88 City of Delray Beach City of Delray Beach Instructions for Bidders BID NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync - www.bidsync.com DemandStar - www.demandstar.com Request via email purchasing@mydelraybeach.com City of Delray Beach - Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City bid packets contain various sections requiring completion. The bid form section of the bid packet must be completed prior to the date and time set for bid opening and included with the bid packet or the bidder may be found non-responsive. Vendors may be required to complete and supply all information contained in the "supplemental information" portion of the packet at a date after bid opening. Failure to complete "supplemental information" requirements in a timely manner, prior to council award, may be used by the City in determining a vendor's responsibility. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or inquiries, pertaining to this bid. PREPARATION COST: The City will not be liable for any costs associated with the preparation, transmittal, or presentation of any bids or materials submitted in response to any solicitation. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the bid process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be sent to all who are known to have received a copy of this bid packet, if the addenda contain changes to the "specification" or "bid form", bidders shall acknowledge receipt of all addenda or they may be declared non-responsive. SAMPLES: Any catalog, brand names, or manufacturer's reference in this bid packet is descriptive and not restrictive, and is used to indicate type and quality level desired for comparison purposes unless specifically excluded. Please quote as listed or give equal. If item offered is other than as indicated, bidder must state make, model, and part number of product quoted. Equality will be determined by the City, per the specifications. Samples, if required, shall be furnished free of expense to the City. Samples should not be enclosed with bid unless requested. PRICING: bid price(s) quoted, must be held firm for ninety (90) days to allow for evaluation unless otherwise stated in this document. BILLING INSTRUCTIONS - AWARDED FIRM: Invoices must show the purchase order number and shall be submitted electronically to accountspayable@mydelraybeach.com or mailed to Accounts Payable, 100 NW 1st Avenue, Delray Beach, FL 33444. TAXES: The City of Delray Beach is exempt from any sales tax imposed by the State and/or Federal Government. State Sales Tax Exemption Certificate No. 85-8012621559C-4 appears on each purchase order. ERROR -QUANTITY: bid price must be submitted on units of quantity specified, extended, and total shown, in the event of discrepancies in extensions, the unit price shall govern. 2016-061 1/19/2016 BidSync p. 89 City of Delray Beach WARRANTY/GUARANTEE LAWS AND REGULATIONS: By submittal of this bid, in addition to the guarantees and warranties provided by law, vendor expressly guarantees and warrants as follows: a. That the articles to be delivered hereunder will be in full conformity with the specifications or with the approved sample submitted, and agreed that this warranty shall survive acceptance of delivery and payment for the articles and that the vendor will bear the cost of inspecting and/or testing articles rejected. b. That the articles to be delivered hereunder will not infringe on any valid patent, trademark, trade name, or copyright, and that the vendor will, at vendor's own expense, defend any and all actions or suits charging such infringement and will save and hold harmless the City, its officers, employees, agents, and representatives from any and all claims, losses, liabilities and suits arising there from. c. That the articles to be delivered hereunder will be manufactured, sold and/or installed in compliance with the provisions of all applicable federal, state and local laws and regulations. d. That nothing contained herein shall exclude or affect the operation of any implied warranties otherwise arising in favor of the City. PACKAGING: Unless otherwise indicated, items will be new, unused, and in first rate condition in containers suitable for damage -free shipment and storage. F.O.B./DAMAGE: Items shall be bid F.O.B. delivered, designated location, and shall include all delivery and packaging costs. The City of Delray Beach assumes no liability for goods delivered in damaged or unacceptable condition. The successful bidder shall handle all claims with carriers, and in case of damaged goods, shall ship replacement goods immediately upon notification by the City of damage. PAYMENT TERMS: Payment terms are net 45 unless otherwise specified by the City in the bid packet. ELECTRONIC BIDS: Electronic bids are to be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Bidder/Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a bid in response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as separate files. PRESENTATION OF BIDS — PAPER SUBMISSION: Complete bid packets must be presented to the Purchasing Department in a sealed envelope unless otherwise indicated. All paper submissions must be received on or before the due date and time (local time) at the City of Delray Beach, Purchasing Office,100 NW 1st Avenue, Delray Beach, Florida 33444. Normal City business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Proposer's name, return address, BID number, BID title, due date and time must be noted on the envelope. It is the sole responsibility of the bidder to utilize the forms provided in the bid package and to ensure their bid reaches the Purchasing Office on/or before solicitation due date and time (local time). Included in the envelope shall be ONE (1) unbound original, TWO (2) copies of all bid forms, and one (1) electronic copy of all submitted materials on CD. The original should be marked "ORIGINAL". Each copy must be identical to the original and the file format on the CD should be in Portable Document Format (pdf). ALTERING BIDS — PAPER SUBMISSION: Bid prices cannot be altered or amended after submission deadline. Any inter -lineation alteration, or erasure made before opening time must be initialed by the signer of the bid, guaranteeing authenticity. LATE BIDS — PAPER SUBMISSION: Bid packets received in the purchasing division after submission deadline shall be returned unopened and will be considered void and unacceptable. The City of Delray Beach is not responsible for the lateness of mail carrier, weather conditions, etc. WITHDRAWAL OF BIDS: Bidder agrees that a bid price may not be withdrawn or canceled by the bidder for a period of ninety (90) days following the date designated for the receipt of bids without written approval of the City BID OPENINGS: All bids submitted will be read at the City's scheduled bid opening for the designated project. However, the reading of a bid at bid opening should not be construed as a comment on the responsiveness of such bid or as any indication that the City accepts such bid as responsive. The City will make a determination 2016-061 1/19/2016 BidSync P. 90 City of Delray Beach as to the responsiveness of bids submitted based upon compliance with all applicable laws, City of Delray Beach purchasing guidelines, and project documents, including but not limited to the bid specifications and required submittal documents. The City will notify the successful bidder upon award of the contract and, according to state law all bids received will be available for inspection at that time. MINOR DEFECT: the City reserves the right to waive any minor defect, irregularity, or informality in any bid. The City may also reject any or all bids without cause prior to award. EVALUATION: Bids will be evaluated as outlined in the bid document. AWARD OF BID: The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate terms with the Successful Bidder, and the right to disregard all non -conforming, non-responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of Work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. SPLIT AWARD: the City reserves the right to award a separate contract to separate vendors for each item/group or to award one contract for the entire bid. The City reserves the right to take into consideration contract administration costs for multiple award contracts when determining low bid. DEFINITION: Bid shall mean a bid, proposal, or quotation. 2016-061 1/19/2016 BidSync P. 91 City of Delray Beach Other Terms 1. LIMITATIONS ON COMMUNICATIONS -- CONE OF SILENCE: Proposers are advised that a Cone of Silence will be in effect during this Bid. The Cone of Silence prohibits any communications, except written correspondence, regarding this Bid, between the Proposers or any Person representing the Proposers, and any member of the City Commission, the Commission's staff, any City employee authorized to act on behalf of the City to award the contract under this Bid, or any member of the Selection Committee. Failure to adhere to the Cone of Silence provisions is cause for rejection of a bid. The Cone of Silence will commence and take effect at the deadline for submitting proposals, as indicated in Section 1.7, above. All written correspondence with the City must be directed to the Chief Purchasing Officer, who is the only Person authorized to receive such documents. Section 36.13 of the City Code provides "[a]ny person participating in a competitive solicitation issued by the City shall comply with Section 2-355 of the Palm Beach County Code of Ordinances." The County Code provides as follows: "a. 'Cone of silence' means a prohibition on any communication, except for written correspondence, regarding a particular request for proposal, request for qualification, bid, or any other competitive solicitation between: (1) Any person or person's representative seeking an award from such competitive solicitation; and (2) Any county commissioner or commissioner's staff, any member of a local governing body or the member's staff, a mayor or chief executive officer that is not a member of a local governing body or the mayor or chief executive officer's staff, or any employee authorized to act on behalf of the commission or local governing body to award a particular contract. b. For the purposes of this section, a person's representative shall include but not be limited to the person's employee, partner, officer, director, consultant, lobbyist, or any actual or potential subcontractor or consultant of the person. C. The cone of silence shall be in effect as of the deadline to submit the proposal, bid, or other response to a competitive solicitation. The cone of silence applies to any person or person's representative who responds to a particular request for proposal, request for qualification, bid, or any other competitive solicitation, and shall remain in effect until such response is either rejected by the county or municipality as applicable or withdrawn by the person or person's representative. Each request for proposal, request for qualification, bid or any other competitive solicitation shall provide notice of cone of silence requirements and refer to this article. d. The provisions of this article shall not apply to oral communications at any public proceeding, including pre-bid conferences, oral presentations before selection committees, contract negotiations during any public meeting, presentations made to the board or local municipal governing body as applicable, and protest hearings. Further, the cone of silence shall not apply to contract negotiations between any employee and the intended awardee, any dispute resolution process following the filing of a protest between the person filing the protest and any employee, or any written correspondence at any time with any employee, county commissioner, member of a local municipal governing body, mayor or chief executive officer that is not a member of the local municipal governing body, or advisory board member or selection committee member, unless specifically prohibited by the applicable competitive solicitation process. e. The cone of silence shall not apply to any purchases made in an amount less than the competitive bid threshold set forth in the county purchasing ordinance (County Code, chapter 2, article III, division 2, part A, section 2-51 et seq.) or municipal 2016-061 1/19/2016 BidSync p. 92 City of Delray Beach ordinance as applicable. f. The cone of silence shall terminate at the time the board, local municipal governing body, or a county or municipal department authorized to act on behalf of the board or local municipal governing body as applicable, awards or approves a contract, rejects all bids or responses, or otherwise takes action which ends the solicitation process. g. Any contract entered into in violation of the cone of silence provisions in this section shall render the transaction voidable." 2. CONFLICT OF INTEREST: A. Bidder declares and certifies that no officer, employee or person whose salary is payable in whole or part from the City of Delray Beach is directly or indirectly interested in this bid or in the supplies, materials, equipment or services to which it relates or in any portion of the profits thereof; or B. The award is subject to provisions of State Statutes and City Ordinances. All bidders must disclose with their bid the name of any officer, director or agent who is also an employee of the City of Delray Beach. Further, all bidders must disclose the name of any City employee who owns, directly or indirectly, any interest in the bidder's firm or any of its' branches. 3. BID PROTEST: PROTEST OF AWARD / PROTEST BOND: Parties that are not actual bidders, proposers or responders, including, but not limited to, subcontractors, material and labor suppliers, manufacturers and their representatives, shall not have standing to protest or appeal any determination made. After the notice of intent to award and agreement is posted, any actual bidder, proposer or responder who is aggrieved in connection with the pending award of the agreement or any element of the process leading to the award of the agreement may file a protest with the Chief Purchasing Officer by close of business on the third business day after posting (excluding the day of notification) or any right to protest is forfeited. It shall be the sole responsibility of such bidder, proposer or responder to verify the operating hours of City Hall. Notice of Intent to Reject all Bids, Proposals or Responses is subject to the protest procedure. Note: Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of fifteen thousand dollars ($15,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. Ord.No.29-13, Section 36.04 Protest shall be addressed to: City of Delray Beach Chief Purchasing Officer 100 NW 1St Ave Delray Beach, FL 33444 2016-061 1/19/2016 BidSync p. 93 City of Delray Beach ANTI -COLLUSION: A. Bidder certifies that this bid is made without prior understanding, agreement, or connection with any corporation, firm or person submitting a bid for the same materials, services, supplies, or equipment and is in all respects fair and without collusion or fraud. B. No premiums, rebates or gratuities permitted; either with, prior to, or after any delivery of material or provision of services. Any such violation may result in contract cancellation, return of materials or discontinuation of services and the possible removal from the vendor bid list(s). 5. CITY POLICIES: Awarded contractor shall comply with the City of Delray Beach Equal Employment Opportunity Policy, Violence in the Workplace Policy, Drug and Alcohol Free Workplace Policy, General Complaint Policy and Sexual Harassment Policy. Copies of these policies may be obtained from the City of Delray Beach Human Resources Division. Violations of these policies may result in cancellation/termination of the contract. NON-DISCRIMINATION: The Bidder shall not discriminate against employees or applicants for employment because of race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. The Bidder will endeavor to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, religion, sex, age, handicapped status, disabilities, or national origin. Such action shall include but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training including apprenticeship. The bidder agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause. These provisions apply to all subcontractors and it is the responsibility of the subcontractors to be in compliance. DISCRIMINATION: An entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not award or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. 2016-061 1/19/2016 BidSync p. 94 City of Delray Beach AGREEMENT BETWEEN THE CITY OF DELRAY BEACH AND FOR This is an Agreement ("Agreement"), made and entered into by and between: Delray Beach, a municipal corporation of the State of Florida, hereinafter referred to as "City," and , a Florida corporation, hereinafter referred to as "Second Party," (collectively referred to as the "Parties"). WITNESSETH: In consideration of the mutual terms, conditions, promises, covenants, and payments hereinafter set forth, the Parties agree as follows: ARTICLE 1 DEFINITIONS AND IDENTIFICATIONS The following definitions apply unless the context in which the word or phrase is used requires a different definition: 1.1 Agreement - This Agreement includes Articles 1 through 9, the exhibits and documents that are expressly incorporated herein by reference. 1.2 Board - The City Commission of Delray Beach, Florida. 1.3 Contract Administrator - The Delray Beach City Manager or the Director of the Delray Beach Division. The primary responsibilities of the Contract Administrator are to coordinate and communicate with Second Party and to manage and supervise execution and completion of the Scope of Services and the terms and conditions of this Agreement as set forth herein. In the administration of this Agreement, as contrasted with matters of policy, all Parties may rely on the instructions or determinations made by the Contract Administrator; provided, however, that such instructions and determinations do not change the Scope of Services. 1.4 City Manager - The administrative head of City appointed by the Board. 2016-061 1/19/2016 BidSync p. 95 City of Delray Beach 1.5 City Attorney - The chief legal counsel for City appointed by the Board. 1.6 Project - The Project consists of the services described in Article 2. ARTICLE 2 SCOPE OF SERVICES 2.1 Second Party shall perform all work identified in this Agreement and Exhibit "A". The Scope of Services is a description of Second Party's obligations and responsibilities and is deemed to include preliminary considerations and prerequisites, and all labor, materials, equipment, and tasks which are such an inseparable part of the work described that exclusion would render performance by Second Party impractical, illogical, or unconscionable. 2.2 Second Party acknowledges that the Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the Scope of Services to be provided under this Agreement. ARTICLE 3 TERM AND TIME OF PERFORMANCE 3.1 This contract is in full force and effect upon full contract execution by the City of Delray Beach. The continuation of this Agreement beyond the end of any fiscal year shall be subject to both the appropriation and the availability of funds in accordance with Florida law. 3.2 All duties, obligations, and responsibilities of Second Party required by this Agreement shall be completed no later than [time span] after full contract execution by the City of Delray Beach. Time shall be deemed to be of the essence in performing the duties, obligations, and responsibilities required by this Agreement. 3.3 In the event services are scheduled to end due to the expiration of this Agreement, the Second Party agrees that it shall continue service upon the request of the Contract Administrator. The extension period shall not extend for greater than three months beyond the term of the Agreement. The Second Party shall be compensated for the service at the rate in effect when the extension is invoked by the City upon the same terms and conditions as contained in this Agreement as amended. The Chief Purchasing Officer shall notify Second Party of an extension authorized herein by written notice delivered prior to the end of the term of the Agreement. ARTICLE 4 COMPENSATION 4.1 City will pay Second Party, in the manner specified in Section 4.3, the total amount of Dollars ($) for work actually performed and completed pursuant to this Agreement and Dollars ($ ) for all reimbursables provided for in Section 4.2, which amounts shall be accepted by Second Party as full compensation for all such work and expenses. Second Party acknowledges that this 2016-061 1/19/2016 BidSync p. 96 City of Delray Beach amount is the maximum payable and constitutes a limitation upon City's obligation to compensate Second Party for its services and expenses related to this Agreement. This maximum amount, however, does not constitute a limitation, of any sort, upon Second Party's obligation to perform all items of work required by or which can be reasonably inferred from the Scope of Services. 4.2 REIMBURSABLES 4.2.1 In accordance with and pursuant to the City's procurement code and subject to the limitations set forth below, reasonable expenses, which are directly at- tributable to the Project may be charged at no more than actual cost. The maximum sum which may be charged for expenses shall not exceed Dollars ($ ), and shall be limited to the following: a) Identifiable transportation expenses in connection with the Project, subject to the limitations of Section 112.061, Florida Statutes. Transportation expenses to locations outside the Miami-Dade/Broward/Palm Beach County area or from locations outside the Miami-Dade/Broward/Palm Beach County area will not be reimbursed unless specifically authorized in advance and in writing by the Contract Administrator. Transportation expenses to and from locations within the Miami-Dade/Broward/Palm Beach County area will not be reimbursed. b) Cost of printing drawings and specifications which are required by or of Second Party to deliver services set forth in this Agreement. 4.2.2 A detailed statement of expenses must accompany any request for reimbursement. Expenses other than auto travel must be documented by copies of paid receipts, checks, or other evidence of payment. 4.2.3 Second Party acknowledges that the dollar limitation set forth in Section 4.2.1 is a limitation upon, and describes the maximum extent of, City's obligation to reimburse Second Party for expenses, but does not constitute a limitation, of any sort, upon Second Party's obligation to incur such expenses or perform the services identified in Article 2. 4.3 METHOD OF BILLING AND PAYMENT 4.3.1 Second Party may submit invoices for compensation no more often than on a monthly basis, but only after the services for which the invoices are submitted have been completed. An original invoice plus one copy are due within fifteen (15) days of the end of the month except the final invoice which must be received no later than sixty (60) days after this Agreement expires. Invoices shall designate the nature of the services performed. Second Party shall submit with each invoice a Certification of Payments to Subcontractors and Suppliers (Exhibit "B"). The certification shall be accompanied by a copy of the notification sent to each subcontractor and supplier listed in item 2 of the form, explaining the good cause why payment has not been made. 4.3.2 City shall pay Second Party within thirty (30) calendar days of receipt of Second 2016-061 1/19/2016 BiclSync p. 97 City of Delray Beach Party's proper invoice, or as required by Florida Law. To be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted on the form and pursuant to instructions prescribed by the Contract Administrator. Payment may be withheld for failure of Second Party to comply with a term, condition, or requirement of this Agreement. 4.3.3 Second Party shall pay its subcontractors and suppliers within thirty (30) days following receipt of payment from City for such subcontracted work or supplies. If Second Party withholds an amount from subcontractors or suppliers as retainage, such retainage shall be released and paid within thirty (30) days following receipt of payment of retained amounts from City. 4.4 Notwithstanding any provision of this Agreement to the contrary, City may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a manner satisfactory to the Contract Administrator or failure to comply with this Agreement. The amount withheld shall not be subject to payment of interest by City. 4.5 Payment shall be made to Second Party at: ARTICLE 5 INDEMNIFICATION Second Party shall at all times hereafter indemnify, hold harmless and, at the City Attorney's option, defend or pay for an attorney selected by the City Attorney to defend City, its officers, agents, servants, and employees from and against any and all causes of action, demands, claims, losses, liabilities and expenditures of any kind, including attorney fees, court costs, and expenses, caused or alleged to be caused by any intentional, negligent, or reckless act of, or omission of, Second Party, its employees, agents, servants, or officers, or accruing, resulting from, or related to the subject matter of this Agreement including, without limitation, any and all claims, losses, liabilities, expenditures, demands or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property. In the event any lawsuit or other proceeding is brought against City by reason of any such claim, cause of action, or demand, Second Party shall, upon written notice from City, resist and defend such lawsuit or proceeding by counsel satisfactory to City or, at City's option, pay for an attorney selected by City Attorney to defend City. The obligations of this section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the Contract Administrator and the City Attorney, any sums due Second Party under this Agreement may be retained by City until all of City's claims for indemnification pursuant to this Agreement have been settled or otherwise resolved. Any amount withheld shall not be subject to payment of interest by City. ARTICLE 6 INSURANCE 6.1 Second Party shall maintain at its sole expense, at all times during the term of this 2016-061 1/19/2016 BidSync P. 98 City of Delray Beach Agreement (unless a different time period is otherwise stated herein), at least the minimum insurance coverage designated in Exhibit "C" in accordance with the terms and conditions stated in this Article. 6.2 Such policies shall be issued by companies authorized to do business in the State of Florida, with a minimum AM Best financial rating of A-. Coverage shall be provided on forms no more restrictive than the latest edition of the applicable form filed by the Insurance Services Office. Second Party shall name City as an additional insured under the primary and non-contributory Commercial General Liability policy, Business Automobile Liability policy as well as on any Excess Liability policy. The official title of the Certificate Holder is City of Delray Beach, Florida. This official title shall be used in all insurance documentation. 6.3 Within fifteen (15) days of notification of award, Second Party shall provide to City proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements, Declaration pages, or insurance policies evidencing all insurance required by this Article. City reserves the right to obtain a certified copy of any policies required by the Article upon request. Coverage is not to cease and is to remain in force until the City determines all performance required of Second Party is completed. For Professional Liability Insurance, coverage shall remain in force for two (2) years after the completion of services unless a different time period is stated in Exhibit "C." City shall be notified of any restriction or cancellation of coverage within thirty (30) days. If any of the insurance coverage will expire prior to the completion of the work, proof of insurance renewal shall be provided to City upon expiration. 6.4 City reserves the right to review and revise any insurance requirements at the time of renewal or amendment of this Agreement, including, but not limited to, deductibles, limits, coverage, and endorsements. 6.5 If Second Party uses a subconsultant or subcontractor, Second Party shall ensure that each subconsultant or subcontractor names "City of Delray Beach, Florida" as an additional insured under the subconsultant's or subcontractor's Commercial General Liability, Business Automobile Liability, and Excess/Umbrella policies. ARTICLE 7 TERMINATION 7.1 This Agreement may be terminated for cause by the aggrieved party if the party in breach has not corrected the breach within ten (10) days after receipt of written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board. Termination for convenience by the Board shall be effective on the termination date stated in written notice provided by City, which termination date shall be not less than thirty (30) days after the date of such written notice. This Agreement may also be terminated by the City Manager upon such notice as the City Manager deems appropriate under the circumstances in the event the City Manager determines that termination is necessary to protect the public health, safety, or welfare. If City erroneously, improperly, or unjustifiably terminates for cause, such termination shall be deemed a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided. 7.2 This Agreement may be terminated for cause for reasons including, but not limited to, Second Party's repeated (whether negligent or intentional) submission for payment of 2016-061 1/19/2016 BidSync P. 99 City of Delray Beach false or incorrect bills or invoices, failure to suitably perform the work, or failure to continuously perform the work in a manner calculated to meet or accomplish the objectives as set forth in this Agreement. The Agreement may also be terminated for cause if the Second Party is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List created pursuant to Section 215.473, Florida Statutes, or if the Second Party provides a false certification submitted pursuant to Section 287.135, Florida Statutes. This Agreement may also be terminated by the Board: 7.3 Notice of termination shall be provided in accordance with the "NOTICES" section of this Agreement except that notice of termination by the City Manager, which the City Manager deems necessary to protect the public health, safety, or welfare may be verbal notice that shall be promptly confirmed in writing in accordance with the "NOTICES" section of this Agreement. 7.4 In the event this Agreement is terminated for convenience, Second Party shall be paid for any services properly performed under the Agreement through the termination date specified in the written notice of termination. Second Party acknowledges that it has received good, valuable and sufficient consideration from City, the receipt and adequacy of which are, hereby acknowledged by Second Party, for City's right to terminate this Agreement for convenience. 7.5 In the event this Agreement is terminated for any reason, any amounts due Second Party shall be withheld by City until all documents are provided to City pursuant to Section 9.1 of Article 9. ARTICLE 8 NON-DISCRIMINATION 8.1 No party to this Agreement may discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement. Failure by Second Party to carry out any of these requirements shall constitute a material breach of this Agreement, which shall permit the City, to terminate this Agreement or to exercise any other remedy provided under this Agreement, or under the Delray Beach Code of Ordinances or under applicable law, with all of such remedies being cumulative. Second Party shall include the foregoing or similar language in its contracts with any subcontractors or subconsultants, except that any project assisted by the U.S. Department of Transportation funds shall comply with the non-discrimination requirements in 49 C.F.R. Parts 23 and 26. Failure to comply with the foregoing requirements is a material breach of this Agreement, which may result in the termination of this Agreement or such other remedy as City deems appropriate. Second Party shall not unlawfully discriminate against any person in its operations and activities or in its use or expenditure of funds in fulfilling its obligations under this Agreement and shall not otherwise unlawfully discriminate in violation of any State or Federal law. Second Party shall affirmatively comply with all applicable provisions of the Americans with Disabilities Act (ADA) in the course of providing any services funded by City, including Titles I and II of the ADA (regarding nondiscrimination on the 2016-061 1/19/2016 BidSync P. 100 City of Delray Beach basis of disability), and all applicable regulations, guidelines, and standards. In addition, Second Party shall take affirmative steps to prevent discrimination in employment against disabled persons. By execution of this Agreement, Second Party represents that it has not been placed on the discriminatory vendor list as provided in Section 287.134, Florida Statutes. City hereby materially relies on such representation in entering into this Agreement. An untrue representation of the foregoing shall entitle City to terminate this Agreement and recover from Second Party all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. ARTICLE 9 MISCELLANEOUS 9.1 RIGHTS IN DOCUMENTS AND WORK Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of City, and, if a copyright is claimed, Second Party grants to City a non-exclusive license to use the copyrighted item(s) indefinitely, to prepare derivative works, and to make and distribute copies to the public. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by Second Party, whether finished or unfinished, shall become the property of City and shall be delivered by Second Party to the Contract Administrator within seven (7) days of termination of this Agreement by either party. Any compensation due to Second Party shall be withheld until all documents are received as provided herein. 9.2 PUBLIC RECORDS City is a public agency subject to Chapter 119, Fla. Stat. Second Party shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Purchaser agrees to: 9.2.1 Keep and maintain all records that ordinarily and necessarily would be required by the City. 9.2.2 Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 9.2.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 9.2.4 Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Second Party at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Second Party. 9.2.5 If Second Party does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel 2016-061 1/19/2016 BidSync P. 101 City of Delray Beach this contract in accordance with state law. 9.3 INSPECTOR GENERAL. Second Party is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this contract, and may demand and obtain records and testimony from Second Party and its sub licensees and lower tier sub licensees. Second Party understands and agrees that in addition to all other remedies and consequences provided by law, the failure of Second Party or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the City to be a material breach of this Agreement justifying its termination. 2016-061 1/19/2016 BidSync p. 102 City of Delray Beach 9.4 AUDIT RIGHTS. AND RETENTION OF RECORDS City shall have the right to audit the books, records, and accounts of Second Party and its subcontractors that are related to this Project. Second Party and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Project. All books, records, and accounts of Second Party and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Second Party or its subcontractor, as applicable, shall make same available at no cost to City in written form. Second Party and its subcontractors shall preserve and make available, at reasonable times for examination and audit by City, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act, Chapter 119, Florida Statutes, if applicable, or, if the Florida Public Records Act is not applicable, for a minimum period of three (3) years after termination of this Agreement. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained until resolution of the audit findings. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for City's disallowance and recovery of any payment upon such entry. Second Party shall ensure that the requirements of this Section 9.3 are included in all agreements with its subcontractor(s). 9.5 TRUTH -IN -NEGOTIATION REPRESENTATION Second Party's compensation under this Agreement is based upon representations supplied to City by Second Party, and Second Party certifies that the information supplied is accurate, complete, and current at the time of contracting. City shall be entitled to recover any damages it incurs to the extent such representation is untrue. 9.6 PUBLIC ENTITY CRIME ACT Second Party represents that the execution of this Agreement will not violate the Public Entity Crime Act, Section 287.133, Florida Statutes, which essentially provides that a person or affiliate who is a contractor, consultant, or other provider and who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to City, may not submit a bid on a contract with City for the construction or repair of a public building or public work, may not submit bids on leases of real property to City, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with City, and may not transact any business with City in excess of the threshold amount provided in Section 287.017, Florida Statutes, for category two purchases for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid by City pursuant to this Agreement, and may result in debarment from City's competitive procurement activities. In addition to the foregoing, Second Party further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, 2016-061 1/19/2016 BidSync p. 103 City of Delray Beach Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Second Party has been placed on the convicted vendor list. 9.7 INDEPENDENT CONTRACTOR Second Party is an independent contractor under this Agreement. Services provided by Second Party pursuant to this Agreement shall be subject to the supervision of Second Party. In providing such services, neither Second Party nor its agents shall act as officers, employees, or agents of City. No partnership, joint venture, or other joint relationship is created hereby. City does not extend to Second Party or Second Party's agents any authority of any kind to bind City in any respect whatsoever. 9.8 THIRD PARTY BENEFICIARIES Neither Second Party nor City intends to directly or substantially benefit a third party by this Agreement. Therefore, the Parties acknowledge that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a right or claim against either of them based upon this Agreement. 9.9 NOTICES Whenever either Party desires to give notice to the other, such notice must be in writing, sent by certified United States Mail, postage prepaid, return receipt requested, or sent by commercial express carrier with acknowledgement of delivery, or by hand delivery with a request for a written receipt of acknowledgment of delivery, addressed to the party for whom it is intended at the place last specified. The place for giving notice shall remain the same as set forth herein until changed in writing in the manner provided in this section. For the present, the Parties designate the following - 2016 -061 1/19/2016 BidSync p. 104 City of Delray Beach For City: City Manager City Hall 100 N.W. 1 st Avenue Delray Beach, Florida 33444 For Second Party: 9.10 ASSIGNMENT AND PERFORMANCE Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other Party. In addition, Second Party shall not subcontract any portion of the work required by this Agreement, except as may specifically provided for herein. Notwithstanding the Termination provision of this Agreement, City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Second Party of this Agreement or any right or interest herein without City's written consent. Second Party represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Second Party shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Second Party's performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. 9.11 CONFLICTS Neither Second Party nor its employees shall have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Second Party's loyal and conscientious exercise of judgment and care related to its performance under this Agreement. None of Second Party's officers or employees shall, during the term of this Agreement, serve as an expert witness against City in any legal or administrative proceeding in which he, she, or Second Party is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of City in connection with any such pending or threatened legal or administrative 2016-061 1/19/2016 BidSync p. 105 City of Delray Beach proceeding unless compelled by court process. The limitations of this section shall not preclude Second Party or any persons in any way from representing themselves, including giving expert testimony in support thereof, in any action or in any administrative or legal proceeding. In the event Second Party is permitted pursuant to this Agreement to utilize subcontractors to perform any services required by this Agreement, Second Party shall require such subcontractors, by written contract, to comply with the provisions of this section to the same extent as Second Party. 9.12 MATERIALITY AND WAIVER OF BREACH Each requirement, duty, and obligation set forth herein was bargained for at arm's- length and is agreed to by the Parties. Each requirement, duty, and obligation set forth herein is substantial and important to the formation of this Agreement, and each is, therefore, a material term hereof. City's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach of a provision of this Agreement shall not be deemed a waiver of any subsequent breach and shall not be construed to be a modification of the terms of this Agreement. 9.13 COMPLIANCE WITH LAWS Second Party shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant to this Agreement. 9.14 SEVERANCE In the event a portion of this Agreement is found by a court of competent jurisdiction to be invalid, the remaining provisions shall continue to be effective unless City or Second Party elects to terminate this Agreement. An election to terminate this Agreement based upon this provision shall be made within seven (7) days of final court action, including all available appeals. 9.15 JOINT PREPARATION The Parties and their counsel have participated fully in the drafting of this Agreement and acknowledge that the preparation of this Agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction, be construed more severely against one of the Parties than the other. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. 9.16 INTERPRETATION The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the 2016-061 1/19/2016 BidSync p. 106 City of Delray Beach context otherwise requires. Whenever reference is made to a Section or Article of this Agreement, such reference is to the Section or Article as a whole, including all of the subsections of such Section, unless the reference is made to a particular subsection or subparagraph of such Section or Article. 9.17 PRIORITY OF PROVISIONS If there is a conflict or inconsistency between any term, statement, requirement, or provision of any exhibit attached hereto, any document or events referred to herein, or any document incorporated into this Agreement by reference and a term, statement, requirement, or provision of Articles 1 through 9 of this Agreement, the term, statement, requirement, or provision contained in Articles 1 through 9 shall prevail and be given effect. 9.18 LAW, JURISDICTION, VENUE, WAIVER OF JURY TRIAL This Agreement shall be interpreted and construed in accordance with and governed by the laws of the state of Florida. All Parties agree and accept that jurisdiction of any controversies or legal problems arising out of this Agreement, and any action involving the enforcement or interpretation of any rights hereunder, shall be exclusively in the state courts of the Fifteenth Judicial Circuit in Palm Beach County, Florida, and venue for litigation arising out of this Agreement shall be exclusively in such state courts, forsaking any other jurisdiction which either party may claim by virtue of its residency or other jurisdictional device. BY ENTERING INTO THIS AGREEMENT, SECOND PARTY AND CITY HEREBY EXPRESSLY WAIVE ANY RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CIVIL LITIGATION RELATED TO THIS AGREEMENT. IF A PARTY FAILS TO WITHDRAW A REQUEST FOR A JURY TRIAL IN A LAWSUIT ARISING OUT OF THIS AGREEMENT AFTER WRITTEN NOTICE BY THE OTHER PARTY OF VIOLATION OF THIS SECTION, THE PARTY MAKING THE REQUEST FOR JURY TRIAL SHALL BE LIABLE FOR THE REASONABLE ATTORNEYS' FEES AND COSTS OF THE OTHER PARTY IN CONTESTING THE REQUEST FOR JURY TRIAL, AND SUCH AMOUNTS SHALL BE AWARDED BY THE COURT IN ADJUDICATING THE MOTION. 9.19 AMENDMENTS The Parties may amend this Agreement to conform to changes in federal, state, or local laws, regulations, directives, and objectives. No modification, amendment, or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality as this Agreement and executed by the Board and Second Party or others delegated authority to or otherwise authorized to execute same on their behalf. 9.20 PRIOR AGREEMENTS This document represents the final and complete understanding of the Parties and incorporates or supersedes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document. Accordingly, no deviation from the terms hereof shall be predicated upon any prior representation or agreement, whether oral or written. 2016-061 1/19/2016 BidSync p. 107 City of Delray Beach 9.21 PAYABLE INTEREST 9.21.1 Payment of Interest. Except as required by the Prompt Payment laws, City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Second Party waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to this Agreement. 9.21.2 Rate of Interest. In any instance where the prohibition or limitations of Section 9.21.1 are determined to be invalid or unenforceable, the annual rate of interest payable by City under this Agreement, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 9.22 INCORPORATION BY REFERENCE The truth and accuracy of each "Whereas" clause set forth above is acknowledged by the Parties. All Exhibits are incorporated into and made a part of this Agreement. 9.23 REPRESENTATION OF AUTHORITY Each individual executing this Agreement on behalf of a party hereto hereby represents and warrants that he or she is, on the date he or she signs this Agreement, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. 9.25 MULTIPLE ORIGINALS Multiple copies of this Agreement may be executed by all Parties, each of which, bearing original signatures, shall have the force and effect of an original document. (The remainder of this page is intentionally left blank.) 2016-061 1/19/2016 BidSync P. 108 City of Delray Beach IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: City through its Board, signing by and through its Mayor or Vice -Mayor, authorized to execute same by Board action on the day of , 20_, and Second Party, signing by and through its duly authorized to execute same. ATTEST: City Clerk APPROVED AS TO FORM: City Attorney CITY OF DELRAY BEACH, FLORIDA By Cary D. Glickstein, Mayor day of , 20 2016-061 1/19/2016 BidSync P. 109 WITNESS: (Sign name) (Print name) WITNESS: (Sign name) (Print name) City of Delray Beach AGREEMENT BETWEEN DELRAY BEACH, FLORIDA AND SECOND PARTY By (Sign name) (Print name, Title) day of , 20 (SEAL) 2016-061 1/19/2016 BidSync P. 110 City of Delray Beach *A:I 1-3 k r_1 SCOPE OF SERVICES 2016-061 1/19/2016 BidSync P. 111 City of Delray Beach 1=V4!11_7ki_I CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS RFP/RLI/Bid/Contract No. Project Title The undersigned CONTRACTOR hereby swears under penalty of perjury that - 1 . hat:1. CONTRACTOR has paid all subcontractors and suppliers all undisputed contract obligations for labor, services, or materials provided on this project in accordance with Section 4.2.3 of the Agreement, except as provided in paragraph 2 below. 2. The following subcontractors and suppliers have not been paid because of disputed contractual obligations; a copy of the notification sent to each, explaining in reasonably specific detail the good cause why payment has not been made, is attached to this form: Subcontractor or Supplier's name Date of disputed Amount in and address invoice dispute 3. The undersigned is authorized to execute this Certification on behalf of CONTRACTOR. Dated .20 Contractor By (Signature) By (Name and Title) 2016-061 1/19/2016 BidSync p. 112 City of Delray Beach 2016-061 CERTIFICATION OF PAYMENTS TO SUBCONTRACTORS AND SUPPLIERS (Continued) STATE OF ) SS. COUNTY OF ) The foregoing instrument was acknowledged before me this , 20_, by personally known to me or who has produced and who did/did not take an oath. _____ day of who is as identification WITNESS my hand and official seal, this day of 20_ (NOTARY SEAL) (Signature of person taking acknowledgment) (Name of officer taking acknowledgment) typed, printed, or stamped (Title or rank) My commission expires: (Serial number, if any) 1/19/2016 BidSync p. 113 City of Delray Beach EXHIBIT C INSURANCE REQUIREMENTS OF THE CITY OF DELRAY BEACH Second Party shall not commence operations under the terms of this Agreement until certification or proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. If you have any questions call (561) 243-7150. The following insurance coverage shall be required. A. Worker's Compensation Insurance covering all employees and providing benefits as required by Florida Statute 440 and including Employers Liability coverage, regardless of the size of your firm. Second Party further agrees to be responsible for employment, control and conduct of its employees and for any injury sustained by such employees in the course and scope of their employment. B. General liability insurance with a minimum limit of $1,000,000 per occurrence and $2,000,000 in the aggregate annually, providing coverage for Premises and Operations, Products and Completed Operations, Fire Legal Liability, and Personal and Advertising Injury Liability. Insurance Policies must be obtained through insurance companies that are authorized to transact business in the State of Florida by the Department of Financial Services, and they must carry a minimum rating of A.M. Best of A- as to management and VII as to financial size. C. Motor Vehicle Liability Insurance covering all vehicles associated with Second Party operations to include all owned, non -owned and hired vehicles. The coverage will be written on an occurrence basis with limits of liability not less than $1,000,000.00 combined single limit per each occurrence. D. The certification or proof of insurance must contain a provision for notification to the City thirty (30) days in advance of any material change in coverage, non -renewal or cancellation. Second Party shall furnish to the City, Certificate(s) of Insurance evidencing insurance required by the provisions set forth above. If any of the above coverages expire during the term of this Agreement, Second Party will provide a renewal certificate at least ten (10) days prior to expiration. Mail to: City of Delray Beach, Attn. Risk Manager, 100 N.W. 1 st Avenue, Delray Beach, Florida 33444 with a copy to Assistant City Manager, 100 N.W. 1 st Avenue, Delray Beach, FL 33444 2016-061 1/19/2016 BidSync p. 114 City of Delray Beach Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address): Telephone Number(s)- Fax Number(s)- Email Address: Federal Employer Identification Number: KB Global, Inc. dba KB Technologies Firm Name Bobby Chahal Signature President Name and Title 01/19/2016 Date KB Global Inc, dba KB Technologies 668A Military Tr. Deerfield Beach FL 33442 9648342800 9648272666 bchahal@kb-global.com 02-0647366 By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. 2016-061 1/19/2016 BidSync p. 115 City of Delray Beach Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title kbglobal Date 2016-061 1/19/2016 BidSync p. 116 City of Delray Beach Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Signature Name and Title kbglobal Date 2016-061 1/19/2016 BidSync p. 117 City of Delray Beach Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. ADDENDUM NUMBER DATE RECEIVED PRINT NAME OF AGENT TITLE OF AGENT SIGNATURE OF AGENT KBGLOBAL 2016-061 1/19/2016 BidSync P. 118 City of Delray Beach Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Street Address: Mailing Address (if different from Street Address) Telephone Number(s)- Fax Number(s)- Email Address: Federal Employer Identification Number: Co cast Business Communications, LLC Firm Name Signature Terrence J. Connell / Senior Vice President Name and Title January 13th, 2016 Date Comcast Business Communications, LLC 1701 JFK Boulevard, Philadelphia, PA 19103 412 747-6489 215-286-1040 fax lWilliam—Eubanks@cable.comcast.com 23-1709202 By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS ' THE UN iQUIVO Bei OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. Bid 2016-061 Comcast agrees to honor the terms and conditions previously negotiated with the City of Delray Beach. Comcast takes exception to any additional or differing terms contained herein, and reserves the right for negotiation of those items as necessary 12/31/2015 12:04 PM P. 50 City of Delray Beach Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. FC -7 cast Business Communications, LLC Firm Name Signature Terrence J. Connell Senior Vice President Name and Title January 13th, 2016 Date Bid 2016-061 12/31/2015 12:04 PM P. 51 City of Delray Beach Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Co cast Business Communications, LLC Firm Name ?t-� Signature Terrence J. Connell / Senior Vice President Name and Title January 13th, 2016 Date Bid 2016-061 12/31/2015 12:04 PM p. 52 City of Delray Beach 100 N.W. 1st Avenue Delray Beach, FL 33444 Legislation Text File M 16-216, Version: 1 City of Delray Beach Page 1 of 1 Printed on 2/23/2016 powered by LegistarT" WHEREAS, in 1973 Susan Berkowitz -Schwartz MPS, ATR -BC, established All People's Day®, a multicultural and issue based holiday program and now a 501(c)3 nonprofit public charity that helps children, adults, and seniors see and embrace the beauty of their diversity through the arts and bring about awareness of the unique attributes in others leading to mutual respect; and WHEREAS, the theme is "Discovering our Connections" because throughout the world, and even in our own nation and schools, there have been tragic incidents against people who are different. All People's Day® addresses this by giving people of all ages and walks of life fun and creative ways to explore positive connections by means of educational programs and festivals that teach about diversity; and WHEREAS, by the year 2060 European Americans will no longer constitute the majority of the United States population and people from different cultures will be interacting with one another more often than ever before; and WHEREAS, the facets to a communal nature of the community are awareness, understanding, and acceptance. NOW THEREFORE, I, CARY D. GLICKSTEIN, Mayor of the City of Delray Beach, Florida, on behalf of the City Commission do hereby proclaim March 22, 2016 as: ALL PEOPLE'S DA 1* in the City of Delray Beach and urge all residents to appreciate the universal qualities at our core and the differences that help make us individuals. The seventh annual, free to the public, All People's Day Diversity Festival will be celebrated on Sat. March 19th at Pompey Park. IN WITNESS WHEREOF, I have hereunto set my hand and caused the Seal of the City of Delray Beach, Florida, to be affixed this 1" day of March, 2016. CARY D. GLICKSTEIN MAYOR nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-171, Version: 1 TO: Mayor and Commissioners FROM: John Morgan THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 SERVICE AUTHORIZATION NO. 12-02 WITH WALTERS ZACKRIA ASSOCIATES, PLLC FOR ARCHITECTURAL DESIGN SERVICES RELATED TO THE MAINTENANCE AND REPAIR OF THE EXISTING FACADE AND ROOF ELEMENTS OF THE OLD SCHOOL SQUARE COMPLEX Recommend Action: Motion to Approve Service Authorization No. 12-02 with Walters Zackria Associates, PLLC in the amount of $28,489.34 for architectural design services related to the maintenance and repair of the existing facade and roof elements of the Old School Square Complex, Project Number 16-004. This project is included in the Interlocal Agreement with the Community Redevelopment Agency (CRA) approved for Fiscal Year 2015 - 2106. Background: The Old School Square complex is a National Historic Site consisting of three (3) buildings (Crest Theatre circa 1925, Cornell Art Museum circa 1913, and The Fieldhouse circa 1925). The historic buildings are in need of routine maintenance and repairs. Due to the nature of the work, number of repairs, and complexity of the repairs the professional services of an architect are needed to develop specifications and details necessary to publicly bid the project. Walters Zackria Associates will visit the site to document the existing conditions and determine repairs required. They will prepare material/bid specifications and develop drawings with pictures, keynotes, and details to convey the scope of the project to potential bidders. Walters Zackria Associates will provide bidding assistance and limited construction administration services on an as - needed basis. The repairs and renovations will include exterior fagade and roof elements, including but not limited to the following items: 1. Stucco and Precast Repairs 2. Soffit Repairs 3. Roof Tile Replacement 4. Gutter and Downspout Repairs 5. Railing, Fence, and Gate Repairs 6. Lighting Repairs 7. Pavement and Walkway Repairs 8. Awning Replacement 9. Door and Hardware Replacement 10. Add exterior electrical outlets City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-171, Version: 1 The recommendation for award is in compliance with Code of Ordinances, Chapter 36, Section 36.02 (C)(3). Amendment No. 3 for RFQ 2012-05 the Continuing Contracts for Architectural Services with Multiple Vendors for Design Services was approved by the City Commission on February 2, 2016 extending the agreement through March 2017. Negotiations regarding the number of hours relating to the scope of service were finalized in a Sunshine Meeting on January 22, 2016. Attachments: 1) Service Authorization 2) Location Map 3) Interlocal Agreement with CRA 4) RFQ 2012-05 Architectural Services Contract 5) Walters Zackria 2016 Hourly Rates Legal Review: Approved as to form and legal sufficiency. Finance Department Review: Finance recommends approval. Funding Source: Funding in the amount of $28,489.34 is available from account #334-4151-572.46-90 (General Construction Fund, Other repair and maintenance). This project is included in the Interlocal Agreement with the Community Redevelopment Agency (CRA) approved for Fiscal Year 2015 - 2016. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT" CONSULTING SERVICE AUTHORIZATION DATE: CONSULTANT: Walters Zackria Associates, PLLC SERVICE AUTHORIZATION NO. 12-02 CITY P.O. NO. CITY PROJECT NO. TITLE: Center for the Arts Renovations Delray Beach, Florida FOR CONSULTING SERVICES CITY EXPENSE CODE: CONSULTANT PROJECT NO. This Service Authorization, when executed, shall be incorporated in and shall become an integral part of the Contract, dated March, 2012 between the City of Delray Beach and Walters Zackria Associates, PLLC I. PROJECT DESCRIPTION City of Delray Beach Center for the Arts Renovations. City of Delray Beach would like to renovate the City of Delray Beach Center for the Arts Building Complex. The repairs and renovations will include exterior facade and roof elements, including but not limited to the following items: 1. Stucco and Precast Repairs, 2. Soffit Repairs, 3. Roof Tile Replacement, 4. Gutter and Downspout Repairs, 5. Railing, Fence, and Gate Repairs, 6. Lighting Repairs 7. Pavement and Walkway Repairs. 8. Awning Replacement 9. Door and Hardware Replacement 10. Add exterior electrical outlets II. SCOPE OF SERVICES The following scope of services is developed in accordance with the Standard Agreement for Architectural Services. Page 1 Of 6 The scope of work shall include the following tasks: I. TASK DESCRIPTION TASK I SITE EVALUATION WZA's staff will visit the site to document the existing conditions and determine repairs required. WZA will use existing PDF drawings provided by the City TASK 2 PROJECT SPECIFICATIONS WZA will prepare material and bid specifications for the project. TASK 3 BID DOCUMENTS WZA will develop drawings with pictures, keynotes, and details to convey the scope of the project to potential bidders. Scope is limited to Architectural Documents and Limited Electrical Drawings for new site outlets. MEP / Structural / Civil / Landscape consulting design services are not anticipated at this time and are excluded from the scope of this proposal. TASK 4 BID PHASE ASSISTANCE WZA will assist to the City during the bidding and award phase of the construction contract. Bid services shall be for one -thirty day bid period. This assistance shall consist of attending the pre- bid meeting, addressing RFI's, and issue addenda for clarifications, if required. TASK 5 PERMITTING ASSISTANCE WZA will give signed and sealed drawings to City staff and Contractor for submittal to City's Building Department for review. WZA will make the necessary revisions required, which are part of the base project building program and scope of work. TASK 6 SHOP DRAWING REVIEW ASSISTANCE During the construction phase of the project, WZA will provide shop drawing review for the City and Contractor, as required. TASK 7 LIMITED CONSTRUCTION ADMINISTRATION ASSISTANCE During the construction phase of the project, WZA will provide Limited Construction Administration Set -vices for the City staff and Contractor on an as -needed basis. Limited Construction Administration Services will include bi-weekly on-site meetings with the Contractor, the subcontractors, and owner's representative. WZA will review the construction when requested, review and approve payment applications, review shop drawings, review change order requests, review actual progress with construction schedule, and make any decisions required to clarify the construction documents. Limited Construction Administration services are based on a maximum 68 combined hours for 3 -month construction duration. Page 2 Of 6 III. TIME OF PERFORMANCE Task 1 through 7 will be completed within 180 days of acceptance of this Service Authorization. W. COMPENSATION Architectural Services Not to Exceed Estimated Fees Task 1 - Site Evaluation $ 2,568.40 Task 2 - Project Specifications $ 2,540.18 Task 3 - Bid Documents $ 5,080.32 Task 4 - Bid Phase Assistance $ 2,809.32 Task 5 - Permitting Assistance $ 2,167.22 Task 6 - Shop Drawing Review $ 2,899.02 Task 7 - Limited Construction Administration Assistance $ 9,924.88 Out -of -Pocket Expenses Total Estimated Fees $ 500.00 28,489.34 Work will be billed monthly on an hourly not to exceed basis based on hourly task breakdown and hourly rates shown in Exhibits A and C. Notes: Out of Pocket Fapenses include the follotiving: printing/ reproduction/ postage. Page 3 Of 6 This Service Authorization is approved contingent upon the City's acceptance of and satisfaction with the completion of the services rendered in the previous phase or as encompassed by the previous service authorization. If the City in its sole discretion is unsatisfied with the services provided in the previous phase or service authorization, the City may terminate the contract without incurring any further liability. The CONSULTANT shall continence work on any service authorization approved by the City to be included as part of the contract without a further notice to proceed. Approved by: CITY OF DELRAY BEACH: Date Cary D. Glickstein Mayor Attest: Approved as to Legal Sufficiency City Attorney WALTERS ZACKRIA ASSOCIATES, PLLC' <. Date 2-1 10 Vi By: al) fitness (Signature) Witness (Printed) BEFORE ME, the foregoing instrument, this P day of J /' I114 HtIr , 2016, was acknowledged by Abbas Zackria on behalf of Walters Zackr•ia Associates, PLLC, and said person executed the same free and voluntarily for the purpose there -in expressed. rnd State aforesaid this )g �aIA day of � , 2016. My Commission Expires: •I "Ry .P.4,,� JOSEPHINE LACHICA * * MY COMMISSION N EE 200936 EXPIRES: July 7, 2016 W*dThruUptNotuyServOs Page 4 Of 6 Exhibit B NOT USED Page 5 of 6 Exhibit C WALTERS ZACKRIA ASSOCIATES, PLLC SALARY COSTS FRINGE ($/HR): RAW SALARY X FRINGE 67.41% OVERHEAD ($/HR): RAW SALARY X OVERHEAD 110.00% PROFIT ($/HR): (RAW SALARY + FRINGE + OVERHEAD) X PROFIT 10.00% ABOVE COMPUTATIONS RESULT IN AN OVERALL MULTIPLIER OF 3.0 Page 6 Of 6 FRINGE OVERHEAD PROFIT RAW AT AT AT SALARY 67.41% 110.00% 10.00% HOURLY TITLE ($.HR) ($/HR) ($/HR) ($/HR) RATE Principal Architect $ 61.11 $ 41.19 $ 67.22 $ 16.95 $ 186.48 (Registered) Professional Engineer $ 52.50 $ 35.39 $ 57.75 $ 14.56 $ 160.20 (Registered) Project Manager $ 44.10 $ 29.73 $ 48.51 $ 12.23 $ 134.57 Assistant Project Manager/Site Inspector $ 36.75 $ 24.77 $ 40.43 $ 10.19 $ 112.14 Cad Operator Level1 $ 29.40 $ 19.82 $ 32.34 $ 8.16 $ 89.71 Cad Operator Level 2 / Intern $ 23.10 $ 15.57 $ 25.41 $ 6.41 $ 70.49 Administrative $ 29.40 $ 19.82 $ 32.34 $ 8.16 $ 89.71 FRINGE ($/HR): RAW SALARY X FRINGE 67.41% OVERHEAD ($/HR): RAW SALARY X OVERHEAD 110.00% PROFIT ($/HR): (RAW SALARY + FRINGE + OVERHEAD) X PROFIT 10.00% ABOVE COMPUTATIONS RESULT IN AN OVERALL MULTIPLIER OF 3.0 Page 6 Of 6 Exhibit C CITY OF DELRAY BEACH RFQ 2012-05 - ARCHITECTURAL SERVICES CONTRACT WALTERS ZACKRIA ASSOCIATES, PLLC SALARY COSTS 2016 TITLE RAW SALARY ($.HR) FRINGE OVERHEAD PROFIT PROPOSED CURRENT AT AT AT 2016 HOURLY RATES 2012 HOURLY RATES PERCENT INCREASE 60.00% 110.00% 10.00% ($/HR) ($/HR) ($/HR) Principal Architect $65.92 $39.55 $72.51 $17.80 $195.78 $186.48 5.0% (Registered) Professional Engineer $56.64 $33.98 $62.30 $15.29 $168.22 $160.20 5.0% (Registered) Project Manager $47.58 $28.55 $52.34 $12.85 $141.31 $134.57 5.0% Assistant Project Manager/Site Inspector $38.95 $24.00 $44.00 $10.80 $117.75 $112.14 5.0% Cad Operator Level1 $31.72 $19.03 $34.89 $8.56 $94.21 $89.71 5.0% Cad Operator Level 2 / Intern $24.92 $14.95 $27.41 $6.73 $74.01 $70.49 5.0% Administrative $31.72 $19.03 $34.89 $8.56 $94.21 $89.71 5.0% 2016 Calculations: FRINGE ($/HR): RAW SALARY X FRINGE 60% OVERHEAD ($/HR): RAW SALARY X OVERHEAD 110.00% PROFIT ($/HR): (RAW SALARY + FRINGE + OVERHEAD) X PROFIT 10.00% ABOVE COMPUTATIONS RESULT INAN OVERALL MULTIPLIER OF 2.83 i►�.gra■�.m��ri��iaar.�:��y��:��r�y�rc��?�� Page 1 Of 1 I\ L A K E I D A R 0 A D �LJLJ n A T L A N T I C N.L. 4TH ST. a a a N.E. z 0 ~ N n N } 3 0 w J a a a w z a A V E N U E w� s IT z w W N > a Q a ST. [J� FU Fu 1 [�Fl i ih F-1 Fln of DELRAY BEACH u ST. ®CITY mob ENVIRONMENTAL SERVICES DEPARTMENT proj. # 16-004 1 1 n+ ®© 434 8OV H BWNTON AVENUE, DELRAY BEACH, FLOFDA 33444 of a a N.W. I\ L A K E I D A R 0 A D �LJLJ n A T L A N T I C N.L. 4TH ST. a a a N.E. z 0 ~ N n N } 3 0 w J a a a w z a A V E N U E w� s IT z w W N > a Q a ST. [J� FU Fu 1 [�Fl i ih F-1 Fln of DELRAY BEACH DCBA RENOVATION DATE:3/26/13 ®CITY mob ENVIRONMENTAL SERVICES DEPARTMENT proj. # 16-004 1 1 ®© 434 8OV H BWNTON AVENUE, DELRAY BEACH, FLOFDA 33444 of INTERLOCAL AGREEMENT BETWEEN THE CITY OF DELRAY BEACH AND THE DELRAY BEACH COMMUNITY REDEVELOPMENT AGENCY FOR FUNDING CONSTRUCTIONIPROFESSIONAL SERVICES THIS AGREEMENT is made this day of , 2016, by and between the CITY OF DELRAY BEACH, a Florida municipal corporation, (hereinafter referred to as "CITY"), and the DELRAY BEACH COMMUNITY REDEVELOPMENT AGENCY, a public body corporate and politic, duly created and operated pursuant to Chapter 163, Florida Statutes (hereinafter referred to as the "CRA"). WITNESSETH: WHEREAS, the CITY will be performing various construction projects located in the CRA district and as shown on Exhibit "A"; and WHEREAS, the CRA is providing funding for the projects in the amount listed on Exhibit "A"; and WHEREAS, this CITY and the CRA find that this Agreement serves a municipal and public purpose, is consistent with the Community Redevelopment Plan, and the requirements of Chapter 163, Florida Statutes. NOW, THEREFORE, in consideration of the mutual covenants and promises herein contained, the parties hereby agree as follows; 1. The recitations set forth above are hereby incorporated herein. 2. The CRA shall provide funding to the CITY in the amounts listed and for the projects listed on Exhibit "A Such payment shall be made to the CITY upon the bid award to the contractor, or approval of a Service Authorization with a consultant. Funding for the projects listed on Exhibit "A" shall include actual construction costs as well as other costs directly related to procuring, awarding, and completing the project construction including, but not limited to, advertising, testing, inspection, and utility [00041604-1 655-GMIS0 } relocation costs. This provision does not preclude the CRA from performing the referenced tasks for projects listed on Exhibit "A" if mutually agreed upon by the City and CRA. 3. The CITY shall provide a written request to the CRA for approval of any change order that will result in ah increase in the funding to be provided by the CRA. The CITY shall submit the written request to the CRA prior to the execution of any work covered by the change order. Failure to obtain the CRA's approval of the funding for the change order, prior to the execution of the work, shall be a basis for the CRA to deny additional funding to the CITY for the project identified in the change order. The CITY and the CRA agree and acknowledge that the approval of a change order does not require an amendment to this Agreement. 4. The term of this Agreement shall commence upon execution by both parties, and this Agreement shall continue until either party delivers written notice to the other party of its intent to terminate this agreement, or 60 days after the City receives the final invoice from the contractor or professional for all of the projects listed on Exhibit "A". Notwithstanding the foregoing, once the City has executed a contract with a contractor or professional for a particular project, the CRA shall not be allowed to withdraw its funding for that particular project. If the CITY terminates this Agreement, the CITY shall refund to the CRA any funding that was provided to the CITY but was not paid to the contractor or professional. If the total funds the CITY requires to complete a particular project, as identified in Fxhibit "A", is less than the amount paid by the CRA to the CITY for a particular project, the CITY shalt refund to the CRA any and all funds provided to the CITY that exceed the amount the CITY paid to the contractor or professional for the particular project. (00091604.105-06001 j 2 5. Once the CRA provides any funding for any of the projects identified in Exhibit "A", the CITY shall provide the CRA with monthly reports detailing the progress of the specific projects, including, but not limited to, the contract amount, the amount of funds paid to the contractor, the status of the project, and the total of any change orders related to the project. 6. The CITY shall insure that all publicity, public relations, advertisements and signs recognize the CRA for the support of all activities conducted with the funds provided by the CRA. The use of the CRA logo is permissible, but all signs used to publicize CRA contracted activities must be approved by the CRA Executive Director or her designee prior to being posted. Upon request by the CRA, CITY shall provide proof of the use of the CRA logo as required by this paragraph for projects funded pursuant to this Agreement. 7. This Interlocal Agreement shall be filed pursuant to the requirements of Section 163.0'1(11) of the Florida Statutes. 8. No prior or present agreements or representations with regard to any subject matter contained within this Agreement shall be binding on any party unless included expressly in this Agreement. Any modification to this Agreement shall be in writing and executed by the parties. 9. The validity of any portion, article, paragraph, provision, clause, or any portion thereof of this Agreement shall have no force and effect upon the validity of any other part of portion hereof. 10. PUBLIC RECORDS. CITY is a public agency subject to Chapter 119, Ela. Stat. the CRA shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, CRA agrees to: (00091604.1655-0600180 1 3 10.1 Keep and maintain all records that ordinarily and necessarily would be required by the CITY. 10.2 Provide the public with access to public records on the same terms and conditions that the CITY would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. 10.3 Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. 10.4 Meet all requirements for retaining public records and transfer, at no cost, to the CITY all records in possession of the CRA at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the CITY in a format that is compatible with the information technology systems of the CITY. All records shall be transferred to the CITY prior to final payment being made to the CRA. 10.5 If CRA does not comply with this section, the CITY shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. 11_ INSPECTOR GENERAL. CRA is aware that the Inspector General of Palm Beach County has the authority to investigate and audit matters relating to the negotiation and performance of this Agreement, and may demand and obtain records and testimony from the CRA, and its sub licensees and lower tier sub licensees. The GRA understands and agrees that in addition to all other remedies and consequences provided by law, the failure of the CRA or its sub licensee or lower tier sub licensees to fully cooperate with the Inspector General when requested may be deemed by the CITY to be a material breach of this Agreement justifying its termination. 12. Governing Law, Venue. This Agreement shall be governed by and in accordance with the Laws of Florida. The venue for any action arising from this Agreement shall be in Palm Beach County, Florida. 100991604,1 655.0600190 } 4 13. Neither, the Cli'Y nor the CRA shall assign or transfer any rights or interest. in this Agreement. 14, This Agreement shall not be valid until signed by the Mayor and the City Clerk. ATTEST: City Clerk Approved as to Form; City Attorney ATTEST: Jeffey ; ello, Execbfive Director STATE OF FLORIDA COUNTY OF PALM BEACH CITY OF DEL,RAY BEACH, FLORIDA: Cary Glicksteiri; Mayor DELRAY BEACH COMMUNITY REDE OPMEN AGENCY By. eginal Cox; Chair (SEAL.) The foregoing ins1rurnent was acknn . ledged before mph this day of ,, 2.016, by - , as na ' le of officer or gent, title 6f officer or agent), of ti (name of corporation acknowledging), a (state or place. of incorporation) corporation, on behalf of the corporation. Hb/She is personally known to me or has produced (type of identification) as identification. 4` �r 9UG nt B. Shaw ��r �m�nEaoig6�RN67(i388 EXPIRR: Nov, .13,2017 Notary Public — State of riorida ��mit4+ 11f1V11'.�1li0NrrOTAitYopm (gooststi�_� ass-n6aolsv ► 5 IWANI X991% 00091604.1 655-0600180 } Fiscal Year. 2015-2016 Projects City Project " "`. "" ProjectAame"Amount of "<;::' CRA Funding, � 1, 2014-023 SW 10"19"' Ave Improvements $ 200,000.00 2, 2014-002 Block 8 Alley (South of W Atlantic Ave - SW 10 111 Aves) $ 120,000.00 3. 2010-041 NW 12 Ave -- Atlantic to M LK $ 1,185,000.00 4, 2016-514 Old School Square — Building Maintenance $ 300,000.00 5. 2016-596 Old School Square Campus/Park Upgrades $ 200,000.00 6. 2013-022 S Swinton Ave & SW/SE 15 St Traffic Signal $ 250,000.00 7, 2014-008 Parking Study Implementation (E. Atlantic Ave Crosswalk Upgrades) $ 160,000.00 8, 2016-650 Parking Study Implementation (Atlantic & E 2" Ave Crosswalk) $ 25,000.00 9, 2016-668Veteran's Park $ 200,000,00 10, 2015-608 MILK Jr. Drive Phase 11 (NW 12 Ave to 1-95 Sound Barrier) $ 400,000.00 11, 2011-024 NE 3rdSt/Ave Streetscape & Alley Improvements $ 210,000.00 12. 2011-009 Block 32 Alley $ 120,000.00 13, 2014-052 Merritt Park Renovations $ 570,000.00 14. 2016-676 SW 2" Street Beautification (Phase 11) $ 200,000.00 15. 2013-015 Osceola Park Neighborhood Improvements $ 250,000.00- 16. 2013-020 SE 2 nd St (Swinton — SE 3` Ave), SE 2" Ave & Alleys Blk 87 $ 1,500,000.00 17. 2016-002 Sidewalks — CRA District $ 500,000.00 18, 2015-620 NW/SW Neighborhood Alleys $ 330,000.00 19, 2015-040 NW/SW Neighborhood Alleys (NW 5th Avenue Beautification Alleys) $ 80,000.00 20. 2011-067 NE 2° Ave/Seacrest Blvd Beautification $ 1,300,000.00 21. 2009-006 Block 20 Alley Improvements $ 75,000.00 22. 2014-024 SW 2" Terrace Reconstruction $ 65,000.00 00091604.1 655-0600180 } nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-241, Version: 1 TO: Mayor and Commissioners FROM: Timothy Stillings, Director of Planning and Zoning THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 Applicant appeal of the Site Plan Review and Appearance Board denial of the Class II site plan modification for a one -lane surface drive that connects NE 6th Avenue and NE 7th Avenue associated with the Atlantic Crossing project. Recommended Action: Move approval of the Class II site plan modification and landscape plan as revised and dated February 9, 2016 for Atlantic Crossing for a one -lane surface drive that provides a connection between NE 6th Avenue and NE 7th Avenue, subject to the following conditions: 1. That the applicant agrees that the valet queue drop-off shall not be permitted to backup onto NE 7th Avenue and impede traffic flow. In the event that the valet queue backups onto NE 7th Avenue at any time, the operator agrees that it must immediately close the valet drop-off queue and direct incoming vehicles to self -parking until the backup ends. 2. That a valet operation plan satisfactory to the City be submitted and approved by the City Manager or her/his designee in the event the City determines there exists a chronic issue with stacking onto NE 7th Avenue. A chronic stacking issue onto NE 7th Avenue is evidenced, among other things, by stacking on more than one occasion in a one hour period for more than 5 minutes as documented by City personnel. 3. That a wayfinding sign package satisfactory to the City be submitted as part of a building permit and approved by the Planning and Zoning Department. 4. That all plans such as the sub -grade parking facility and landscaping are revised to be consistent with the modification to the valet queue and surface drive as approved by the City Commission. 5. That a flag person is on-site during to coordinate traffic flow during all loading operations. Background: The site plan for Atlantic Crossing was approved on January 21, 2014. The site plan consists of a mixed use project that contains 37,642 square feet of retail floor area, 39,434 square feet of restaurant floor area (include 1,443 square feet of outdoor dining area), 83,462 square feet of office floor area, and 343 dwelling units. It is noted that the site plan application is for the driveway/landscaping and that all other aspects of the plan remain unchanged. At its meeting of January 27, 2016, the Site Plan Review and Appearance Board considered the City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-241, Version: 1 proposed modification for a one -lane surface drive between NE 6th Avenue and NE 7th Avenue. The Board denied the Class site plan modification on a 5 to 1 vote (Chard dissenting based on concerns with internal vehicular conflicts). The Board denied the request based on the original two-way subgrade access from NE 6th Avenue being the superior design between the two. The applicant submitted an appeal request on February 10, 2016 of the SPRAB decision to deny the Class II site plan modification. The applicant submitted a revised site plan dated February 9, 2016 The City retained the services of Greenman -Pedersen, Inc. (GPI) to review the Class II site plan modification and revised traffic statement that was submitted on November 23, 2015. The GPI report, dated January 22, 2016, concluded that the proposed surface drive connection between connection between NE 6th Avenue and NE 7th Avenue in conjunction with the currently approved "horseshoe" valet design would create vehicular conflicts. The SPRAB denied the Class II site plan modification due to the vehicular conflicts and statements that the proposed surface connection would not result in an improvement to the project for internal or external traffic flow. Following the February 10, 2016 SPRAB meeting, the applicant revised the proposed site plan to address the issues raised in the January 22, 2016 GPI report. The changes include the redesign of the valet area to a roundabout, reduction of the width of the valet queue entrance from NE 7th Avenue, and relocation of the speed table on NE 7th Avenue to the north. In addition, this modification of the valet area also allows the exit to align with the proposed one -lane surface drive, which eliminates the internal conflict caused by the horseshoe configuration. This design, and others, were reviewed by GPI. The attached report dated February 12, 2016 was submitted by GPI outlining their analysis of the changes to the site plan in response to the SPRAB denial. GPI finds that by the applicant redesigning the valet area to a roundabout, the exit now aligns with the one -lane surface drive, which eliminates many of the previous conflicts. Based on the redesign, GPI concludes the traffic circulation and site access issues have been addressed and the revised plan provides "Of the multiple access alternatives considered for the currently approved site plan's building layout, the latest revision to the Class II Modification Site Plan provides the most reasonable on-site traffic circulation and site access." City Attorney Review: Timing of Request: None City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT"^ GUNSTFR FLORIDA'S LAW FIRM FOR BUSINESS Our File Number: 00040988-00001 Writer's Direct Dial Number: (561) 655-1980 Writer's E -Mail Address: bseymour@gunster.com February 10, 2016 Chevelle D. Nubin, MMC City Clerk City of Delray Beach 100 NW 1 st Avenue Delray Beach, FL 33444 Re: Appeal of Denial of Atlantic Crossing Class II Site Plan Amendment Dear Ms. Nubin: By this letter (and $375 fee in accordance with Section 2.4.3(K) of the City of Delray Beach Land Development Regulations), our client, Edwards CDS, LLC ("Appellant"), hereby appeals the January 27, 2016 decision of the City's Site Plan Review and Appearance Board ("SPRAB") denying Appellant's application for a Class II Site Plan approval ("Amendment"). SPRAB based its decision on the recommendation of staff that the Amendment would create internal traffic conflicts and that the present configuration of the site was more appropriate than the Amendment. Although Appellant agrees that the current site plan that has been approved by the City of Delray Beach is the most appropriate, Appellant continues to try to work to resolve some of the concerns raised by some members of the City Commission and the public. Appellant believes that an approval with conditions would resolve the reason for the denial. To that end, Appellant appeals the SPRAB decision seeking approval of the Amendment, with conditions that will resolve the internal conflicts as follows: ® Reconfigure the "horseshoe" along 7the Avenue to a cul -d -sac with one ingress/ egress at NE 7th Avenue with the exit lane aligning with the exit drive running from NE 7th Avenue to Federal Highway and install uniform colored pavers or stamped concrete in the cul -d -sac. ® Include two Valet Only ingress drives to the cul -d -sac, with signage and striping to identify the valet parking lanes. Phillips Point 777 South Flagler Drive, Suite 500 East West Palm Beach, FL 33401 p 561-655-1980 f 561-655-5677 GUNSTER.COM Fort LaudBd� �IyEk0o09 ?6'1 'Miami I Orlando I Palm Beach I Stuart I Tallahassee I Tampa I The Florida Keys I Vero Beach I West Palm Beach Chevelle D. Nubin, MMC February 10, 2016 Page 2 ® Narrow the Valet entrance on NE 7th Avenue to one lane which will then transition to two lanes. Signage on NE 7th Avenue will indicate "Valet Only" and appropriate stripping will be provided. ® Visually distinguish the travel lane for the exit drive running from NE 7th Avenue to Federal Highway at the loading area south of the drive and adjacent to the west side of NE 7th Avenue. This will be accomplished by installing dark colored pavers or stamped concrete in front of the loading area, which will enhance and define the travel lane of the exit drive to Federal Highway. ® Relocate the raised crosswalk (currently located just north of the entry to the west parking garage on NE 7th Avenue) to the at grade crosswalk (currently designated north of the crosswalk at the entry to the parking garage). ® Update landscape plans associated with these changes. The Appellant will submit revised plans consistent with these conditions to City staff so that they can review and make a recommendation to the City Commission on this appeal. Appellant requests that this appeal be heard at the March 1, 2016 City Commission meeting. Please confirm the scheduling of this appeal as soon as possible. Sincerely, tl�'LBrian M. Seymour BMS/BMS cc: Michael Covelli (via electronic mail only) Client (via electronic mail only) Noel Pfeffer, Esq. (via electronic mail only) WMACTIVE 7000900.1 yes waa9s o.mamrE' �• a�rgoejlgojy adeospueq . Bupuolzl goea8 dejlaa pr F-lui -ou sa �iooss � � t6uissoaa oi�uelItfEzsp�e,«Ns illano veld alis_ 20 - � 3 � v m nvc as! W c �V93S NQ W M93NV � r N 6 ny 9 3 N m 7 5 3 S `N .$ •e 6 @ $ 'nV>3S' E m5 $ w w k: r N v_ A $ Y � H. No E a >us3a wW"g� _ O o [ � d $ E$ S •••• Q E'. G N w v m w z o$ 8 C v s° gLL F- g ° a iP to ° °. "omr 20 �o _ ��o W Z Z / W 7. 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E. 2ND Z Z z zED > 0 0 m m 0 0 cn LIZ N.E. 1 ST 0 0 z z z�v � A T L A N T I C MF w Q LLLJ Q Lit] S.E. 1ST FIDELITY FEDERAL BANK Ln c0 LSI LJ S.E. 2ND Li z ST THOMAS � �p >— I ST. Q LOWRY ST o w LTERR ' > VETERANS7 n PARKw SPANISH -T m RIVER w c" RESORT "fA V E N U E WATERWAY EAST COMMERCIAL —� CONDO Q F— > BAR o HARBOUR Q CONDO O MIRAMAR U z z Q af Q U Q z INGRAHAM _ N � SUBJECT PROPERTY 0 ATLANTIC CROSSING LOCATION MAP PLANNING AND ZONING DEPARTMENT -- DIGITAL BASE MAP SYSTEM -- MAP REF: S:\Planning & Zoning\DBMS\File—Cab\Z—LM 1000-1500\LM1438 Atlantic Crossing GPIGreenman-Pedersen, Inc. Engineering and Construction Services January 22, 2016 Mr. Tim Stillings, AICP Planning & Zoning Director City of Delray Beach 100 N.W. 1St Avenue Delray Beach, FL 33444 Re: Atlantic Crossing, Class II Plan Modification Traffic Review and Analysis Dear Mr. Stillings: Greenman -Pedersen, Inc. (GPI) is pleased to present the City of Delay Beach with this independent review of the traffic information provided by Covelli Design Associates, Inc. with regard to the Atlantic Crossing Class II Site Plan, and an assessment of site circulation and access alternatives for the project. Summary of Findings Based on our review of the Class II Site Plan Modification; traffic information presented in the 12/23/15 Response to Comment letter prepared Covelli Design Associates; the July 2012 Traffic Impact Study for the Site prepared by Kimley-Horn and Associates; traffic data collected in January 2016; and our analysis, site traffic can be accommodated by the road network, with the only possible improvement being a traffic signal at the NE 1st Street and NE 6th Avenue intersection, and some traffic signal retiming. This is true regardless of the access alternative selected (of the options presented by the applicant). It is our professional opinion that the originally approved site plan access alternative provides off-site operations similar to the Class II modification with less on-site conflicts and confusion, but the Class II modification would provide acceptable operations with the on-site circulation modifications discussed in the subsequent section. We offer the following summary of findings with respect to the analysis performed: 1. A "worst case" scenario traffic evaluation was performed for the Class II access alternative and it was found that even without a pass -by trip reduction being applied, most of the intersections have capacity enough to sufficiently accommodate new site traffic. The only exception being that signal timing changes at the NE 1St Street and NE 5t" Avenue intersection will be required to accommodate PM peak hour traffic at that location and a traffic signal installation will be required at the NE 1St Street and NE 6t" Avenue intersection to accommodate PM peak hour traffic. However, since this was a "worst case" assessment, we would recommend further analysis at this intersection with updated site traffic data (including the effect of pass -by traffic), and a traffic signal warrant, before the installation of a traffic signal can be justified. Furthermore, it is recommended that all traffic signals within the study area be retimed for the new traffic flow condition once the development is in-place and operational to optimize traffic flows and minimize delay. 1000 Ashely Drive, Suite 100, Tampa, FL 336021 Tel 813-632-7676 1 Fax 813-632-7683 www.gpinet.com An Equal Opportunity Employer. GPI 2. A review of traffic volumes for the various access alternatives suggests that little variation in off- site traffic volumes will occur regardless of the access alternative selected. In all cases, a less than 50 vehicle variance per intersection is expected. The traffic increase would need to be near 100 vehicles to noticeably effect traffic operations at a particular location. 3. The different site access options to/from NE 6th Avenue are anticipated to have negligible impacts to off-site operations. Therefore, other major factors must be considered such as on- site circulation, multi -modal safety and convenience for those who will be frequenting the site (i.e. residents, work staff, patrons, visitors, etc.) It is understood that there are three parking structures to be included in the proposed development as follows: a. 419 total space garage accessed via NE 6th Avenue and on-site in the vicinity of Building VI South - 145 general/self-park spaces and 274 spaces reserved for residents/tenants b. 142 total space garage accessed via East side of 7th by Building IV South — all spaces valet and reserved parking c. 475 total space garage accessed via Building IV North and Building V via NE 1st St — 95 reserved for valet and 380 spaces for general/self-park The site access point to/from NE 6th Avenue directly impacts parking mobility for parking structure (a) listed above. Considering that this garage will contain the highest number of residential/tenant spaces, it can be assumed that the peak outbound trips will occur during the morning period while the peak inbound trips will occur during the evening period. Providing access from this garage directly to an adjacent roadway, namely, NE 6th Avenue, will ultimately reduce the number of on-site conflicts thereby increasing safety and improving on-site circulation compared to providing only an on-site exit from this parking structure. Furthermore, it is assumed that providing an exit directly from the parking structure (a) onto NE 6th Avenue will provide the most convenience for residents to more easily access an adjacent corridor. 4. If the Class II Plan Modification access alternative is approved, modification to the site circulation pattern is recommended. To minimize on-site conflicts and improve circulation, removal of the central loop and reevaluation of the garage access locations should be considered. Additionally it is recommended that the raised crosswalk north of the central loop be removed or relocated to avoid safety concerns that result from turn vehicles traversing the hump while skewed. 5. The original 2012 traffic study estimated the net number of external trips (trips located away from the site driveways) new to the road network based on an assumption of existing site land uses and trip generation rates. It is standard practice, when a site exists, to count the actual volumes in and out of the site to determine site trips and not to estimate them. After conducting these counts, it was determined that the actual number of new external trips would be significantly higher than reported, and is estimated at 242 in the AM peak hour (82 inbound/ 160 outbound) and 482 in the PM peak hour (284 inbound/198 outbound), this is nearly 3 times the amount reported in the traffic impact study. 6. Traffic Volume diagrams showing the number and distribution of projected site trips in both the 2012 traffic study and in the traffic data presented in the Class II comment response should be Page 1 2 of 9 GPI updated to reflect the presence of pass -by trips. Pass -by trips were not identified or removed from the traffic flow in these diagrams, and as presented, cannot be used to accurately assess impacts, they can only be used to review "worst case" scenarios regarding the impacts. Additionally, it was noticed that the number of inbound and outbound trips did not match the trip generation projections on some diagrams. This should be corrected in any resubmission of diagrams. Access Alternative Assessment Several access alternatives have previously been reviewed by others as part of the approval process for this project. The variation in each of these alternatives has focused on the site access connection to NE 6th Avenue, and the alternatives have included the following configurations for that driveway. a) Garage Access Outbound Only, No Surface Connection (shown in the 2012 traffic impact study) b) Garage Access Inbound & Outbound, No Surface Connection (shown on approved site plan) c) Inbound & Outbound Surface Connection, No Garage Connection (Option 1 discussed in 7/1/15 assessment letter by Simmons & White, Inc.) d) Garage Access Inbound, Surface Connection Outbound (Option 2 discussed in 7/1/15 assessment letter by Simmons & White, Inc., and is proposed Class II Access Alternative) Of these configurations, GPI has only been presented with site generated traffic volume diagrams for case (a) in the 2012 TIS, and case (d) which was presented in the 12/23/15 comment response letter, and it should be noted that these diagrams include all site trips as if they were new to the roadway and did not account for pass -by trips away from the site driveways, so they show an overly conservative number of trips on the roadway. With that said, some comparative inferences can be made about the various access alternatives based on these diagrams. The most apparent of these is that all the access alternatives will have the same general impacts away from the site. The diagrams we have show less than a 50 vehicle difference at any given intersection between the options reviewed, and it is assumed that the other alternatives will be consistent with this level of redistribution. As previously mentioned, a volume difference of approximately 100 vehicles at an intersection is typically required to provide a noticeable effect on capacity, so with the traffic variations between the reviewed options being considerably less than that threshold, we believe all options mentioned above will have similar impacts to the Class II Access Alternative currently under consideration and discussed above. Since the off-site impacts will be relatively the same for all cases above, internal site circulation becomes more of a deciding factor in determining a preferred alternative. In a July 1, 2015 letter prepared by Simmons & White, Inc. cases (c) and (d) were reviewed and they found that, of those two options, case (d), which is also known as the Class II Access Alternative, would provide the better site circulation as it allowed enough turn radius for vehicles exiting the Building VI - South parking garage to make a turn onto the NE 6th Avenue Access Drive. While we agree that the movement from the garage is better made under this access scenario, we have several concerns regarding this access alternative, unless other site circulation changes are made. The center of the site has too many conflicting movements that are too closely spaced with the addition of any new access road connection. This lack of adequate spacing and the resulting offset intersection approaches cause an increased number of conflict points and increased driver confusion, and on-site wayfinding may be much more difficult, as there is insufficient spacing to sign destinations properly. Page 1 3 of 9 GPI If the NE 7t" Avenue spine is to remain as designed, the most appropriate access alternative is as presented in the originally approved plans, with no direct surface connection to NE 6th Avenue. In reviewing the traffic analysis and the traffic variations between the different access options, it is clear that the direct surface connection to NE 6th Avenue is not needed for capacity reasons, and this alternative would cause the fewest number of on-site conflicts and would reduce driver confusion at the site's central loop. A justification should be provided if a change from the originally approved access condition is desired. If the direct surface connection to NE 6th Avenue is essential to site operations, the access alternative presented in the Class II plans (Inbound garage access only/outbound surface access only) would be the most appropriate, but only if site circulation changes are made along NE 7t" Avenue and at the site's central loop. Additionally, related to traffic flow, the raised crosswalk immediately north of the central loop and the Building VI -South driveway exit is too close to the intersection and should be removed or relocated. As it sits, drivers turning north from the loop or garage will not be perpendicular to the crosswalk prior to hitting the hump, this uneven alignment to the raised crosswalk would be uncomfortable for drivers and could result in some drivers losing control as they traverse it. Traffic Impact Evaluation of Class II Access Alternative As discussed above, a more accurate diagram of site trips that accounts for pass -by traffic is necessary to reasonably assess impacts away from the site and identify improvements that may have to be made by the City to mitigate those impacts. However, the diagrams provided can be used to perform a "worst case" scenario analysis for the roadway to determine the improvements necessary if all site traffic was new to the roadway. GPI performed such analysis for the Class II access alternative by performing the following tasks: ➢ Diagram existing traffic volumes (see attached Figures 1 & 2) and perform an existing condition capacity analysis to identify any existing operational deficiencies. It should be noted that the analysis was performed with field observed timings, as existing timing information was not available at the time of the study. ➢ Develop "Background Condition" traffic volumes which removes the existing site trips from the roadway network and redistributes NE 7t" Avenue traffic due to the roadway closing and cul-de- sac proposed by the Atlantic Crossing project. These volumes represent a base condition to which the projected site trips can be added (see attached Figures 3 & 4). ➢ Modify Site Trip Volume diagrams to be consistent with the trip generation. The number of inbound and outbound vehicles shown in the diagrams provided by the applicant were not consistent with the trip generation they reported (see attached Figures 5 & 6). ➢ Develop "Build Condition" traffic volumes, which combine the background volumes and the site generated trips (see attached Figures 7 & 8). It should be noted that these volumes are based on the trip assignments provided by the applicant and do not account for pass -by trips away from the site. The use of these volumes will result in a very conservative capacity analyses that will identify "worst case scenario" operations and needs. ➢ Analyze Build Condition operations for the Class II Access Alternative. Identify operational deficiencies and determine improvements necessary to mitigate. Page 1 4 of 9 GPI The traffic analysis was performed using the Synchro traffic analysis software which estimates capacity based on methodologies found in the Highway Capacity Manual (HCM 2010), published by the Transportation Research Board. The procedures in that manual describe operating conditions in terms of Level of Service (LOS). In general, "A" represents the best operating condition with unrestricted flow and little or no delay per vehicle, and "F" represents the worst, with congested conditions, long delays and poor traffic operations. LOS C or better is generally desirable, but LOS D is generally acceptable during peak periods. Table 1 below presents the LOS criteria for both signalized and unsignalized intersections. TABLE 1: LEVEL OF SERVICE CRITERIA LOS Signalized Intersection Delay Per Vehicle (sec.) Unsignalized Intersection Delay Per Vehicle (sec.) A < 10.0 < 10.0 B > 10.0 and < 20.0 > 10.0 and < 15.0 C > 20.0 and < 35.0 >15.0 and <25.0 D > 35.0 and < 55.0 > 25.0 and < 35.0 E > 55.0 and < 80.0 > 35.0 and < 50.0 F >80.0 >50.0 The traffic operations within the study area for the Existing Condition and Class II Access Alternative Build Condition are summarized in Table 2 below. Computation worksheets for these analyses are attached. It should be noted that the Build Condition results below are without any intersection improvements being made. Page 1 5 of 9 GPI TABLE 2: LEVEL OF SERVICE SUMMARY * Indicates unsignalized intersection. The methodology assumes all uncontrolled movements have negligible delay, as such they have been excluded from the table and will operate at LOS A. X (XX.X) indicates LOS (vehicular delay in seconds per vehicle) (Incalc.) indicates that delay is incalculable due to oversaturated conditions. As the level of service summary shows, the existing condition operations are within acceptable levels at all locations, and the build condition levels of service (before any capacity improvements are made) are within acceptable levels at all but two intersections, and those locations only show capacity issues during the PM peak hour. Reviewing the traffic controls at these two locations, the following improvements would positively affect operations: ➢ NE 1St street and NE 5t" Avenue - This signalized intersection has timings heavily skewed towards the southbound movement. A minor adjustment to the signal timings, shifting time from the northbound movement to the side streets, may correct the LOS F seen on the westbound approach and may provide acceptable levels of service on all approaches. ➢ NE 1st St and NE 6t" Avenue - The increased side street traffic at this two-way stop controlled intersection causes the eastbound and westbound approaches to fall to LOS F in the Build Condition PM peak hour. Although geometric constraints do not permit widening, capacity could effectively be increased via the installation of a traffic signal, as suggested on the Page 1 6 of 9 AM Peak Hour PM Peak Hour Existing Build Existing Build Intersection Movement Condition Condition Condition Condition Eastbound C (33.4) D (36.7) D (36.1) D (47.3) E. Atlantic Ave and Westbound B (19.5) B (19.6) B (19.5) C (21.7) NE 51" Ave Southbound B (16.8) B (19.4) B (16.1) C (24.6) Overall C (20.1) C (22.6) C (20.7) C (28.8) Eastbound B (18.6) C (29.6) B (18.8) C (21.9) E. Atlantic Ave and Westbound C (31.5) C (32.4) C (33.4) D (36.9) NE 6th Avenue Northbound B (15.8) B (16.3) C (20.1) C (25.9) Overall B (19.8) C (21.1) C (22.8) C (27.7) Eastbound C (30.1) C (31.0) C (30.6) D (36.5) E. Atlantic Ave and NE 71" Westbound C (30.0) C (30.0) C (32.3) C (29.9) Ave (future site access) Northbound A (5.2) A (5.3) A (5.6) A (6.8) Southbound A (5.4) A (5.4) A (5.6) A (6.6) Overall C (24.1) C (25.9) C (26.2) C (27.2) Eastbound D (40.4) D (37.0) D (38.7) D (36.5) NE 1St St and Westbound D (42.0) D (41.3) D (39.6) F (83.5) NE 51" Ave Southbound A (5.2) A (7.5) A (6.3) A (8.5) Overall A (9.0) B (11.8) B (12.9) C (23.0) NE 1St St and Eastbound C (15.6) D 27.8) C (23.4) F (Incalc.) NE 6t" Avenue* Westbound B (13.8) C (24.4) C (21.2) F (222.3) Eastbound B (10.2) --- B (10.1) --- NE 1St St and NE 7t" Ave* Westbound B (10.6) --- B (10.7) --- (future site access) Northbound --- A (9.4) --- B (10.6) Southbound --- --- --- --- Site Access and Westbound B (11.4) B (11.4) B (11.4) C (19.4) NE 6th Avenue* * Indicates unsignalized intersection. The methodology assumes all uncontrolled movements have negligible delay, as such they have been excluded from the table and will operate at LOS A. X (XX.X) indicates LOS (vehicular delay in seconds per vehicle) (Incalc.) indicates that delay is incalculable due to oversaturated conditions. As the level of service summary shows, the existing condition operations are within acceptable levels at all locations, and the build condition levels of service (before any capacity improvements are made) are within acceptable levels at all but two intersections, and those locations only show capacity issues during the PM peak hour. Reviewing the traffic controls at these two locations, the following improvements would positively affect operations: ➢ NE 1St street and NE 5t" Avenue - This signalized intersection has timings heavily skewed towards the southbound movement. A minor adjustment to the signal timings, shifting time from the northbound movement to the side streets, may correct the LOS F seen on the westbound approach and may provide acceptable levels of service on all approaches. ➢ NE 1st St and NE 6t" Avenue - The increased side street traffic at this two-way stop controlled intersection causes the eastbound and westbound approaches to fall to LOS F in the Build Condition PM peak hour. Although geometric constraints do not permit widening, capacity could effectively be increased via the installation of a traffic signal, as suggested on the Page 1 6 of 9 GPI applicant's site plan. With signalized operations, acceptable levels of service could be achieved for all approaches. Table 3 below summarized the PM peak hour operations at the two deficient intersections with and without the improvements discussed. TABLE 3: PM PEAK HOUR BUILD CONDITION WITH IMPROVEMENTS LEVEL OF SERVICE SUMMARY Intersection Movement Without Improvement (from table 2) With Improvements Eastbound D (36.5) C (26.6) NE 1" St and Westbound D (39.5) NE 5t" Ave Southbound A (8.5) A (9.5) Overall C (23.0) B (15.9) Eastbound F (Incalc.) C (29.9) NE 1St St and Westbound F (222.3) C (27.7) NE 6t" Ave Southbound --- A (9.5) Overall --- B (12.7) However, as mentioned previously, the projected site trip diagrams provided by the applicant did not discount traffic, away from the site, to account for pass -by trips already on the roadway. It is possible that with the traffic reduction resulting from pass -by traffic that the traffic signal installation may not be necessary. It is recommended that additional capacity analysis (with volumes adjusted for pass -by trips) and a traffic signal warrant analysis be performed for the NE 1St Street and NE 6t" Ave intersection after more detailed site trip diagrams (showing pass -by trips) are obtained from the applicant in order to justify a signal installation at this location. The signal timing adjustments at NE 1St Street and NE 5t" Avenue are recommended either way, as it is always prudent to optimize a signal network when a significant traffic generator is introduced. We recommend that all traffic signals within the study area be optimized after the site is constructed and turning movement counts with the new traffic pattern in place can be obtained. Supplemental Traffic Data Comments 1. These comments relate to the traffic information for the Class II Site Plan provided with the 12/23/15 comment response provided by Covelli Design Associates, and on the July 2012 Traffic Impact Study (TIS) prepared by Kimley-Horn and Associates, Inc. It is understood that the 2012 TIS was part of the original site plan approval, but several of the elements in that study relate back to the Class II modifications, so a reexamination of that data was prudent. 2. It should be noted that the access alternative discussed in the July 2012 traffic study was not the option progressed for approval. The study shows the NE 6th Avenue site access as being an "out only" from the garage. The approved site plan shows "in and out" from the garage at that location. We are unsure if the applicant provided Proiected Site Access Volumes for the approved site plan's access alternative. but if not. one should be provided to perform the alternative comparison for the Class II modifications. Page 1 7 of 9 GPI 3. The projected traffic increases for this Site reported in the 2012 TIS base existing site trips on Institute of Transportation Engineers (ITE) & Palm Beach County trip generation rates for a full buildout condition of the existing development; however it appears that much of what they include is no longer on site or operational. This artificially inflates the existing condition site trip numbers, and makes the increase in site traffic and their impacts appear less than they actually will be. The existing site access points should have been counted as part of the study to determine the actual number of existing trips. This effort was undertaken by GPI on January 6, 2016 and the actual number of existing trips were found to be 60%-75% lower than what the Atlantic Crossing traffic study suggests; with 116 AM peak hour trips (103 in/13 out) and 170 PM peak hour trips (60 in/110 out). 4. In addition to collecting turning movement count (TMC) data at the site driveways, GPI collected TMC data at the adjacent intersection at NE 7t" Avenue, NE 6th Avenue and NE 5t" Avenue for both E. Atlantic Avenue and NE First Street. Diagrams showing the AM and PM peak hour existing traffic volumes for the road network are attached as Figures 1 & 2. Printouts for all traffic counts (including those at the site driveway) are also attached to this letter. This data is provided for informational purposes and for City use. GPI will use this data as part of the impact assessment performed for the City, outside of the Site Plan approval process. 5. Pass -by Rates used in the trip generation estimates are considerably higher than ITE published average rates. The rate for Retail should be 34% based on ITE, and 49% was used in the study. The Office land use doesn't typically have a significant number of pass-by's (0%), but 10% was used. We understand that the rates used in the study may have come from Palm Beach County, but those rates do not meet current industry standards and will not provide the most accurate representation for impact assessment. Overall, the traffic study reports 48 AM peak hour pass-by's and 275 PM peak hour pass-by's. Our estimation, based on ITE rates, is that those numbers should be 26 (46% lower) in the AM and 227 (18% lower) in the PM. 6. The traffic study for the site estimated the proposed project will generate 83 AM peak hour and 169 PM peak hour trips external to the site (away from the driveways). ITE guidelines suggest that less than 100 vehicles added to an intersection is typically insufficient to cause a change in level of service, so based on how traffic disburses away from the site, all intersections away from the site would be below that threshold and little to no impact would be expected. However, based on actual existing condition TMC data, the correction of pass -by rates discussed above and rounding errors found in the study, GPI estimates the actual number of new trips external to the site at 242 in the AM peak hour and 482 in the PM peak hour (after accounting for the 110% development credit referred to in the study). These are nearly three (3) times the number of trips reported in the study and are of a magnitude that may impact traffic operations away from the site. The attached Table A summarizes our estimation of these trips and how it compares with the Study data. 7. It should be noted that the Trip Generation numbers (in and out) shown on the 12/23/15 comment letter's site traffic diagram don't match the trip generation tables and diagrams in the 2012 Traffic Study (trip gen. 896 / vol. diag. 837). The new diagram shows 60 fewer vehicles entering and exiting the site. It also significantly changes some of the driveway turn volumes that shouldn't change as a result of the access change. For example, the east most driveway on NE 1st Street shows 115 exiting PM peak hour vehicles in the study, but only 76 vehicles in the Class II update, since this driveway has access to only limited part of the site, it is unclear why the volume change was that dramatic between the approved access plan and the Class II access modification. Any change in land use or Page 1 8 of 9 GPI site circulation that would cause such a significant redistribution should be explained in the traffic assessment for the Class II modification. If land uses have changed, a new trip generation table should also be submitted. Additionally, an updated traffic volume diagram showing the correct number of inbound and outbound site trips should be submitted. Several Type-o's concerning the volumes in the diagram were noted as well and should be corrected in the updated diagram. 8. All the Site Trip Volume diagrams provided by the applicant show every trip as "New", where the trip generation table reports that there should be "Pass -by" trips as well. The Site Volume diagram should reflect the actual number of site trips at each intersection, which mean accounting for both New and Pass -by trips, in order for the City to accurately assess potential impacts. The current diagram over reports the number of trips at each of the intersections because the pass -by trips are not removed where appropriate. An updated projected site access volume diagram showing both new and pass -by trips should be submitted. It is understood that this project site is in the City of Delray Beach's Transportation Concurrency Exemption Area (TCEA), so the applicant is not required to perform traffic analysis, but they should provide accurate enough information for the City to perform this analysis and assess impacts. These updated diagrams are needed to do so. If you have any questions, please let us know and we can discuss over the phone or at a personal meeting to review the findings. Sincerely Greenman -Pedersen, Inc. \\\0Jt1111iirrrr WIES�cy ::7 * No. 77897 • FATE OF LLQ: F40RIDP •' \ � S/ONAL Michael R. 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O J Q Q \ U a..i Ca C C 41�_ 4� :t� L/)0 fu U U U U cn Project ID: 16-3053-001 Location: SE 5th St & E Atlantic Ave City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 0 0 0 SE 5th St 27 208 SE 5th St 38 257 E Atlantic Ave 60 15 E Atlantic Ave 75 20 79 0 18 Northbound 431 0 0 0 Southbound 21 175 Eastbound 45 216 Westbound 62 14 14 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru Rgl Peds JApp. Total Int. Total 7:00 AM 0 0 0 1 0 7 115 6 2 128 0 42 10 1 52 10 30 0 0 40 220 7:15 AM 0 0 0 5 0 10 139 14 0 163 0 43 5 1 48 12 27 0 1 39 250 7:30 AM 0 0 0 3 0 15 211 13 3 239 0 62 14 1 76 11 42 0 3 53 368 7:45 AM 0 0 0 4 0 14 235 14 1 263 0 77 12 3 89 18 44 0 1 62 414 Total 0 0 0 13 0 46 700 47 6 7931 0 224 41 6 2651 51 143 0 5 194 1252 8:00 AM 0 0 0 5 0 19 252 15 0 286 0 51 16 0 67 13 54 04 0 67 420 8:15 AM 0 0 0 3 0 7 288 12 4 307 0 54 18 0 72 17 38 0 6 55 434 8:30 AM 0 0 0 2 0 11 257 7 3 275 0 61 18 0 79 16 50 0 3 66 420 8:45 AM 0 0 0 5 0 23 231 13 5 267 0 62 15 2 77 17 59 0 4 76 420 Total 0 0 0 15 0 60 1028 47 12 1135 0 228 67 2 2951 63 201 0 17 264 1694 -BREAK- 4:00 415 430 445 T 500 515 530 0 0 0 49 0 27 208 22 38 257 0 60 15 11 75 20 79 0 18 99 431 0 0 0 67 0 21 175 20 45 216 0 62 14 14 76 30 73 0 13 103 395 0 0 0 62 0 34 175 26 34 235 0 63 14 13 77 21 81 0 9 102 414 0 0 0 50 0 27 197 19 43 243 0 65 17 17 82 23 78 0 16 101 426 0 0 0 228 0 109 755 87 160 951 0 250 60 55 3101 94 311 0 56 405 1666 0 0 0 45 01 38 221 14 32 273 0 57 12 42 691 28 74 0 12 102 444 0 0 0 51 0 33 159 23 61 215 0 60 10 18 70 23 72 0 9 95 380 0 0 0 63 0 30 177 17 33 224 0 60 12 18 72 22 72 0 11 94 390 Grand Total 0 0 0 470 0 341 3195 258 329 3794 0 931 211 164 1142 304 948 0 112 1252 6188 Apprch % 0.0 0.0 0.0 0.0 9.0 84.2 6.8 8.7 0 0.0 81.5 18.5 14.4 286 24.3 75.7 0.0 8.9 13 54 Total % 0.0 0.0 0.0 7.6 0.0 5.5 51.6 4.2 5.3 61.3 0.0 15.0 3.4 2.7 18.5 4.9 15.3 0.0 1.8 20.2 8:30 AM Cars, PU,Vans 0 0 0 470 0 340 3186 258 329 3784 0 930 211 164 1141 300 947 0 112 1247 6172 Cars, Pu, Vans 0.0 0.0 0.0 100.0 0.0 99.7 99.7 100.0 100.0 99.7 0.0 99.9 100.0 100.0 99.9 98.7 99.9 0.0 100.0 99.6 99.7 Heavy Trucks 0 0 0 63 0 1 9 0 App. Total 10 0 1 0 5.3 1 4 1 0 77.3 5 16 %Heavy Trucks 0.0 0.0 0.0 0.0 0.0 0.3 0.3 0.0 0.0 0.3 0.0 0.1 0.0 0.0 0.1 1.3 0.1 0.0 0.0 0.4 0.3 Project ID: 16-3053-001 Location: SE 5th St & E Atlantic Ave PEAK HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 SE 5th St Northbound SE 5th St Southbound E Atlantic Ave I Eastbound I E Atlantic Ave Westbound Start Time Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat App. Total Int. Total veaK Flour Anaiys1S trom U t:UU AM to U`J: UU AM SE 5th St Northbound SE 5th St Southbound E Atlantic Ave I Eastbound E Atlantic Ave I Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Peak Hour for Entire Intersection Begins at 08:00 AM 4:15 PM 8:00 AM 0 0 0 0 19 252 15 286 0 51 16 67 13 54 0 67 420 8:15 AM 0 0 0 0 7 288 12 307 0 54 18 72 17 38 0 55 434 8:30 AM 0 0 0 0 11 257 7 275 0 61 18 79 16 50 0 66 420 8:45 AM 0 0 0 0 23 231 13 267 0 62 15 77 17 59 0 76 420 Total Volume 0 0 0 0 60 1028 47 1135 0 228 67 295 63 201 0 264 1694 App. Total 0.0 0.0 0.0 0 5.3 90.6 4.1 100 0.0 77.3 22.7 100 23.9 76.1 0.0 100 PHF PH F 0.000 0.000 0.886 0.924 0.927 0.934 0.990 0.868 0.976 Cars, PU,Vans 0 0 0 0 59 1022 47 1128 0 227 67 294 62 200 0 262 1684 Cars, Pu, Vans 0.0 0.0 0.0 0.0 98.3 99.4 100.0 99.4 0.0 99.6 100.0 99.7 98.4 99.5 0.0 99.2 99.4 Heavy Trucks 0 0 0 01 0 6 0 7 0 1 0 1 1 1 0 2 10 %Heaw Trucks 0.0 0.0 0.0 0.0 1.7 0.6 0.0 0.6 0.0 0.4 0.0 0.3 1.6 0.5 0.0 0.8 0.6 DM Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB SE 5th St Northbound SE 5th St Southbound E Atlantic Ave I Eastbound E Atlantic Ave I Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB Peak Hour for Entire Intersection Begins at 04:15 PM 4:15 PM 0 0 0 0 21 175 20 216 0 62 14 76 30 73 0 103 395 4:30 PM 0 0 0 0 34 175 26 235 0 63 14 77 21 81 0 102 414 4:45 PM 0 0 0 0 27 197 19 243 0 65 17 82 23 78 0 101 426 5:00 PM 0 0 0 0 38 221 14 273 0 57 12 69 28 74 0 102 444 Total Volume 0 0 0 0 120 768 79 967 0 247 57 304 102 306 0 408 1679 App. Total 0.0 0.0 0.0 0 12.4 79.4 8.2 100 0.0 81.3 18.8 100 25.0 75.0 0.0 100 PHF 0.000 0.886 0.927 0.990 0.945 Cars ,PU,Vans 0 0 0 0 120 768 79 967 0 247 57 304 102 306 0 408 1679 Cars, Pu, Vans 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 Heavy Trucks 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Heaw Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-001 N/S Street: SE 5th St E/W Street: E Atlantic Ave DATE: 1/6/2016 CITY: Delray Beach AM 0jMj=CTOTAA1C SB DAY: Wednesday RT/(FC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 1 1 0 1 0 0 1 0- 7:15 AM 0 0 4 1 1 0 1 0 7:30 AM 2 1 1 2 2 1 1 0 7:45 AM 1 0 3 1 0 1 2 1 8:00AM 0 0 3 2 2 2 0 0 8:15 AM 1 3 2 1 4 2 0 0 8:30 AM 2 1 2 0 1 2 0 0 8:45 AM 3 2 2 3 2 2 2 0 DAY: Wednesday RT/(FC TOTALS 10 8 17 11 12 10 7 1 TOTALS 0 0 0 1 1 1 0 1 2 0 2 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 1 1 0 1 0 7:15 AM 0 0 0 0 0 1 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 1 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 1 0 0 0 0 1 0 1 0 TOTALS 10 8 17 11 12 10 7 1 TOTALS 0 0 0 1 1 1 0 1 2 0 2 0 PM AMj1 CTOTANC IUTALS NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 21 17 20 29 10 8 8 3- 4:15 PM 23 22 35 32 6 7 7 7 4:30 PM 9 25 32 30 7 2 8 5- 4:45 PM 13 30 22 28 10 6 6 11 5:00 PM 22 10 23 22 7 5 20 22 5:15 PM 32 29 22 29 5 4 8 10 5:30 PM 21 12 30 33 7 4 4 14 5:45 PM 7 18 24 31 0 2 8 15 IUTALS 1425 1bJ LUIS ZJ4 SL its b9 25/ PEAK HOURS ET WB 800 AM 0 0 0 1 T I M E NL NT NR SL PEDESTRIANS SR EL ET ER WL WT WR 4:00 PM NORTH LEG SOUTH LEG EAST LEG WEST LEG 1 T I M E 0 4 0 0 1 0 4:15 PM 0 0 0 EB WB EB WB NB SB NB SB 0 8:00 AM 6 6 9 6 9 8 2 0 AM 4:15 PM 67 87 112 112 30 20 41 45 PM RT/(FC IUTALS U U 1 b i U 1 / U U i U PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 800 AM 0 0 0 1 T I M E NL NT NR SL ST SR EL ET ER WL WT WR 4:00 PM 0 0 0 0 1 0 0 4 0 0 1 0 4:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 0 0 1 0 0 0 0 0 0 0 4:45 PM 0 0 1 6 1 0 0 0 0 0 1 0 5:00 PM 0 0 0 0 0 0 0 1 0 0 0 0 5:15 PM 0 0 0 0 0 0 1 1 0 0 1 0 5:30 PM 0 0 0 0 0 0 0 1 0 0 0 0 5:45 PM 0 0 0 0 0 0 0 0 0 0 0 0 IUTALS U U 1 b i U 1 / U U i U PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 800 AM 0 0 0 1 0 0 0 0 1 0 1 0 4:15 PM 0 0 1 6 2 0 0 1 0 0 1 0 Ln N Cu Cu Q N E/W Street: E Atlantic Ave Speed: 25 41 - Ln r. a l N u O O N �t M M r -I O) s x° M 00 ri O Co T O) Co N — rl M 00 M r -I r I ON c0 E O O aj a o C6 in z _ Cu 2i _ vJ E N LU Cn LUH •` Ca 7 7 c d Z LU LU cn 0 N 0 U U U cn Project ID: 16-3053-002 Location: S Federal Hwy & E Atlantic Ave City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/20116 -BREAK- 4:00 415 430 445 T 500 515 530 23 200 19 S Federal Hwy 242 0 S Federal Hwy 0 27 0 E Atlantic Ave 71 0 E Atlantic Ave 88 075 117 43 Northbound 118 448 36 207 Southbound 46 265 Eastbound 0 0 Westbound 17 63 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 7 47 3 1 57 0 0 0 1 0 19 32 0 0 51 0 34 10 0 44 152 7:15 AM 9 75 4 1 88 0 0 0 0 0 12 39 0 0 51 0 29 5 0 34 173 7:30 AM S 96 7 1 111 0 0 0 0 0 20 56 0 0 76 0 45 14 0 59 246 7:45 AM 14 104 S 0 126 0 0 0 0 0 21 71 0 0 92 0 48 S 0 56 274 Total 38 322 22 3 382 0 0 0 1 0 72 198 0 0 2701 0 156 37 0 193 845 8:00 AM 12 102 11 1 125 0 0 0 0 0 18 47 0 2 65 055 73 12 0 67 257 8:15 AM 15 119 15 3 149 0 0 0 4 0 19 44 0 0 63 0 39 11 2 50 262 8:30 AM 24 133 8 4 165 0 0 0 2 0 15 57 0 0 72 0 44 12 0 56 293 8:45 AM 26 157 23 4 206 0 0 0 3 0 16 71 0 0 87 0 46 21 1 67 360 Total 77 511 57 12 645 0 0 0 9 0 68 219 0 2 2871 0 184 56 3 240 1172 -BREAK- 4:00 415 430 445 T 500 515 530 23 200 19 44 242 0 0 0 27 0 17 71 0 21 88 075 117 43 5 118 448 36 207 22 46 265 0 0 0 16 0 17 63 0 18 80 0 65 35 6 100 445 24 234 19 38 277 0 0 0 13 0 25 73 0 11 98 0 84 15 6 99 474 19 231 22 14 272 0 0 0 33 0 15 74 0 9 89 0 79 33 3 112 473 02 872 82 142 1056 0 0 0 89 0 74 281 0 59 3551 0 303 126 20 429 1840 31 232 18 25 281 0 0 0 23 0 20 77 0 14 97 0 71 53 0 124 502 15 268 25 38 308 0 0 0 25 0 14 77 0 9 91 0 80 31 5 111 510 26 279 14 28 319 0 0 0 14 0 24 71 0 19 95 0 73 26 10 99 513 Grand Total 309 2741 242 301 3292 0 0 0 183 0 286 985 0 117 1271 0 941 364 44 1305 5868 Apprch % 9.4 83.3 7.4 9.1 0.0 0.0 0.0 0.0 11 22.5 77.5 0.0 9.2 0 0.0 72.1 27.9 3.4 0 55 Total % 5.3 46.7 4.1 5.1 56.1 0.0 0.0 0.0 3.1 0.0 4.9 16.8 0.0 2.0 21.7 0.0 16.0 6.2 0.7 22.2 8:30 AM Cars, PU,Vans 309 2731 236 301 3276 0 0 0 183 0 285 984 0 117 1269 0 936 361 44 1297 5842 Cars, Pu, Vans 100.0 99.6 97.5 100.0 99.5 0.0 0.0 0.0 100.0 0.0 99.7 99.9 0.0 100.0 99.5 0.0 99.5 99.2 100.0 99.4 99.6 Heavy Trucks 0 10 6 0 16 0 0 0 App. Total 0 1 1 0 0.0 2 0 5 3 76.3 8 26 %Heavy Trucks 0.0 0.4 2.5 0.0 0.5 0.0 0.0 0.0 0.0 0.0 0.3 0.1 0.0 0.0 0.2 0.0 0.5 0.8 0.0 0.6 0.4 Project ID: 16-3053-002 Location: S Federal Hwy & E Atlantic PEAK HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/20116 S Federal Hwy Northbound I S Federal Hwy Southbound E Atlantic Ave I Eastbound I E Atlantic Ave Westbound Start Time I Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat App. Total Int. Total veaK Hour Anaiysis trom U rUU AM to Ua: UU AM S Federal Hwy Northbound S Federal Hwy I Southbound E Atlantic Ave I Eastbound E Atlantic Ave I Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Peak Hour for Entire Intersection Begins at 08:00 AM PM 8:00 AM 12 102 11 125 0 0 0 0 18 47 0 65 0 55 12 67 257 8:15 AM 15 119 15 149 0 0 0 0 19 44 0 63 0 39 11 50 262 8:30 AM 24 133 8 165 0 0 0 0 15 57 0 72 0 44 12 56 293 8:45 AM 26 157 23 206 0 0 0 0 16 71 0 87 0 46 21 67 360 Total Volume 77 511 57 645 0 0 0 0 68 219 0 287 0 184 56 240 1172 App. Total 11.9 79.2 8.8 100 0.0 0.0 0.0 0 23.7 76.3 0.0 100 0.0 76.7 23.3 100 PH F 0.000 0.783 0.925 0.000 0.893 0.980 0.825 92 1036 80 1208 0.896 0.814 Cars, PU,Vans 77 506 54 637 0 0 0 0 67 218 0 285 0 182 55 237 1159 Cars, Pu, Vans 100.0 99.0 94.7 98.8 0.0 0.0 0.0 0.0 95.5 99.5 0.0 99.3 0.0 95.9 95.2 98.8 95.9 Heavy Trucks 0 5 3 8 0 0 0 0 1 1 0 2 0 2 1 3 13 %Heaw Trucks 0.0 1.0 5.3 1.2 0.0 0.0 0.0 0.0 1.5 0.5 0.0 0.7 0.0 1.1 1.8 1.3 1.1 DM Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi S Federal Hwy Northbound S Federal Hwy I Southbound E Atlantic Ave I Eastbound E Atlantic Ave I Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 05:00 PM 5:00 PM 31 232 18 281 0 0 0 0 20 77 0 97 0 71 53 124 502 5:15 PM 15 268 25 308 0 0 0 0 14 77 0 91 0 80 31 111 510 5:30 PM 26 279 14 319 0 0 0 0 24 71 0 95 0 73 26 99 513 5:45 PM 20 257 24 301 0 0 0 0 14 62 0 76 0 74 35 109 486 Total Volume 92 1036 81 1209 0 0 0 0 72 287 0 359 0 298 145 443 2011 App. Total 7.6 85.7 6.7 100 0.0 0.0 0.0 0 20.1 79.9 0.0 100 0.0 67.3 32.7 100 PHF 0.947 0.000 0.925 0.893 0.980 Cars ,PU,Vans 92 1036 80 1208 0 0 0 0 72 287 0 359 0 296 145 441 2008 Cars, Pu, Vans 100.0 100.0 98.8 99.9 0.0 0.0 0.0 0.0 100.0 100.0 0.0 100.0 0.0 99.3 100.0 99.5 99.9 Heavy Trucks 0 0 1 1 0 0 0 0 0 0 0 0 0 2 0 2 3 %Heaw Trucks 0.0 0.0 1.2 0.1 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.7 0.0 0.5 0.1 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-002 N/S Street: S Federal Hwy E/W Street: E Atlantic Ave DATE: 1/6/2016 CITY: Delray Beach AM 0jMj=CTOTAA1C SB DAY: Wednesday RT/(FC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB I SB 7:00 AM 0 1 1 0 0 0 0 0- 7:15 AM 0 0 1 0 0 0 0 0 7:30 AM 0 0 0 1 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 8:00AM 0 0 1 0 0 0 1 1 8:15 AM 0 4 1 2 2 0 0 0 8:30 AM 1 1 2 2 0 0 0 0 8A AM 3 0 3 1 1 0 0 0 DAY: Wednesday RT/(FC TOTALS 4 6 9 6 3 0 1 1 TOTALS 0 1 1 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:30 AM 0 1 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 1 0 0 0 0 0 0 0 0 0 TOTALS 4 6 9 6 3 0 1 1 TOTALS 0 1 1 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 14 13 18 26 4 1 11 10 4:15 PM 4 12 20 26 0 6 9 9 4:30 PM 7 6 15 23 1 5 6 5 4:45 PM 4 29 7 7 2 1 6 3- 5:00 PM 17 6 12 13 0 0 11 3 5:15 PM 11 14 22 16 2 3 2 7 5:30 PM 10 4 14 14 4 6 6 13 5:45 PM 4 18 25 28 3 3 12 2 IUTALS /1 1UL 1:3:3 15:3 1b Lb b:3 SL PEAK HOURS ET WB 8:00 AM 0 0 1 0 T I M E NL NT NR SL PEDESTRIANS SR EL ET ER WL WT WR 4:00 PM NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 4 0 0 1 0 4:15 PM 0 3 0 EB WB EB WB NB SB NB SB 0 8:00 AM 4 5 7 5 3 0 1 1 AM 5:00 PM 42 42 73 71 9 12 31 25 PM RT/(FC IUTALS U b L b L L U as U U 4 1 PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 8:00 AM 0 0 1 0 T I M E NL NT NR SL ST SR EL ET ER WL WT WR 4:00 PM 0 0 0 1 0 0 0 4 0 0 1 0 4:15 PM 0 3 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 1 0 1 0 0 0 0 0 0 0 4:45 PM 0 1 1 1 0 0 0 0 0 0 1 0 5:00 PM 0 2 0 1 0 0 0 1 0 0 0 1 5:15 PM 0 0 0 2 0 0 0 1 0 0 1 0 5:30 PM 0 0 0 0 1 0 0 2 0 0 0 0 5:45 PM 0 0 0 0 0 2 0 0 0 0 1 0 IUTALS U b L b L L U as U U 4 1 PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 8:00 AM 0 0 1 0 0 0 0 0 0 0 0 0 5:00 PM 0 2 0 3 1 2 0 4 0 0 2 1 Ln C4 / \ L/) k � LU z Cu y z � � E W Street: E Atlantic Ae Speed: 25 m Co m . , f $ CO / m s $ §e a o - j ( . $ 2 _ - ? \ y- \ m C E E $ $ C k � o k � Cu 2i S § •• / E \ 0 Q / � ¥ e 4 / a \ $ 2 ¥ . \ ± fu _ / = / t / a z 7 0 4 0 / Project ID: 16-3053-003 Location: NE 7th Ave & E Atlantic Ave City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 3 3 9 NE 7th Ave 15 15 NE 7th Ave 9 28 E Atlantic Ave 1 86 E Atlantic Ave 1191 73 9 108 Northbound 2 135 272 Southbound 9 34 Eastbound 13 6 Westbound 22 22 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 1 1 0 0 2 5 2 7 1 14 1 35 0 0 36 4 36 5 0 45 97 7:15 AM 0 1 0 3 1 7 2 6 0 15 1 40 0 0 41 1 29 3 0 33 90 7:30 AM 1 1 3 2 5 6 2 7 0 15 S 57 1 0 66 0 55 S 0 63 149 7:45 AM 1 3 3 0 7 11 S 11 0 30 4 72 2 0 78 2 40 5 1 47 162 Total 3 6 6 5 15 29 14 31 1 74 14 204 3 0 221 7 160 21 1 188 498 8:00 AM 1 1 9 0 11 8 10 9 0 27 5 49 3 0 57 357 23 3 0 63 158 8:15 AM 1 6 2 2 9 13 4 9 2 26 9 47 3 0 59 1 46 10 0 57 151 8:30 AM 2 1 4 2 7 21 10 6 3 37 5 52 7 0 64 2 49 4 0 55 163 8:45 AM 2 6 10 4 18 20 9 5 5 34 7 84 4 1 95 3 64 8 0 75 222 Total 6 14 25 8 45 62 33 29 10 124 26 232 17 1 2751 9 216 25 0 250 694 -BREAK- 4:00 415 430 445 T 500 515 530 3 3 9 37 15 15 7 9 28 31 1 86 4 1191 73 9 108 18 2 135 272 5 5 9 34 19 13 6 3 22 22 4 74 7 2 85 3 88 13 1 104 230 1 5 10 37 16 25 8 9 17 42 5 83 7 0 95 4 100 14 0 118 271 2 12 10 18 24 15 9 12 27 36 7 85 5 4 97 7 88 13 6 108 265 1 25 38 126 74 68 30 33 94 131 17 328 23 17 3681 23 384 58 9 465 1038 0 8 8 23 16 176 99.4 9 24 32 4 85 7 2 96 10 115 18 5 143 287 1 14 8 34 23 18 13 10 15 41 3 85 10 0 98 5 98 13 4 1161 278 3 9 8 27 20 12 9 5 23 26 5 78 4 2 87 4 96 6 2 1061 239 Grand Total 26 91 103 254 220 212 113 125 190 450 70 1087 73 24 1230 64 1165 153 27 1382 3282 Apprch % 11.8 41.4 46.8 115.5 47.1 25.1 27.8 42.2 5.7 88.4 5.9 2.0 4.6 84.3 11.1 2.0 Total % 0.8 2.8 3.1 7.7 6.7 6.5 3.4 3.8 5.8 13.7 2.1 33.1 2.2 0.7 37.5 2.0 35.5 4.7 0.8 42.1 Cars, PU, Vans 24 91 102 254 217 210 113 125 190 448 70 1080 73 24 1223 64 1158 152 27 1374 3262 Cars, PU, Vans 92.3 100.0 99.0 100.0 98.6 99.1 100.0 100.0 100.0 99.6 100.0 99.4 100.0 100.0 99.4 100.0 99.4 99.3 100.0 99.4 99.4 Heavy Trucks 2 0 1 3 2 0 0 2 0 7 0 7 0 7 1 8 20 %Heavy Trucks 7.7 0.0 1.0 0.0 1.4 0.9 0.0 0.0 0.0 0.4 0.0 0.6 0.0 0.0 0.6 0.0 0.6 0.7 0.0 0.6 0.6 Project ID: 16-3053-003 Location: NE 7th Ave & E Atlantic AvE �� HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 NE 7th Ave Northbound NE 7th Ave Southbound E Atlantic Ave I Eastbound I E Atlantic Ave Westbound Start Time Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat App. Total Int. Total veaK Hour Anaiysis trom U rUU AM to Ua: UU AM Peak Hour for Entire Intersection Begins at 08:00 AM 8:00 AM 1 1 9 11 8 10 9 27 5 49 3 57 3 57 3 63 158 8:15 AM 1 6 2 9 13 4 9 26 9 47 3 59 1 46 10 57 151 8:30 AM 2 1 4 7 21 10 6 37 5 52 7 64 2 49 4 55 163 8:45 AM 2 6 10 18 20 9 5 34 7 84 4 95 3 64 8 75 222 Total Volume 6 14 25 45 62 33 29 124 26 232 17 275 9 216 25 250 694 App. Total 13.3 31.1 55.6 100 50.0 26.6 23.4 100 9.5 84.4 6.2 100 3.6 86.4 10.0 100 PH F 0.625 0.838 0.724 0.833 0.782 Cars, PU, Vans 5 14 24 43 60 33 29 122 26 228 17 271 9 213 25 247 683 Cars, PU, Vans 83.3 100.0 96.0 95.6 96.8 100.0 100.0 98.4 100.0 98.3 100.0 98.5 100.0 98.6 100.0 98.8 98.4 Heavy Trucks 1 0 1 2 2 0 0 2 0 4 0 4 0 3 0 3 11 %Heave Trucks 16.7 0.0 4.0 4.4 3.2 0.0 0.0 1.6 0.0 1.7 0.0 1.5 0.0 1.4 0.0 1.2 1.6 DM Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 04:30 PM 4:30 PM 1 5 10 16 25 8 9 42 5 83 7 95 4 100 14 118 271 4:45 PM 2 12 10 24 15 9 12 36 7 85 5 97 7 88 13 108 265 5:00 PM 0 8 8 16 17 6 9 32 4 85 7 96 10 115 18 143 287 5:15 PM 1 14 8 23 18 13 10 41 3 85 10 98 5 98 13 116 278 Total Volume 4 39 36 79 75 36 40 151 19 338 29 386 26 401 58 485 1101 App. Total 5.1 49.4 45.6 100 49.7 23.8 26.5 100 4.9 87.6 7.5 100 5.4 82.7 12.0 100 PH F 0.823 0.899 0.985 0.848 0.959 Cars, PU, Vans 4 39 36 79 75 36 40 151 19 337 29 385 26 400 57 483 1098 Cars, PU, Vans 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 99.7 100.0 99.7 100.0 99.8 98.3 99.6 99.7 Heavy Trucks 0 0 0 010 0 0 0 0 1 0 1 0 1 1 2 3 %Heave Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.3 0.0 0.3 0.0 0.2 1.7 0.4 0.3 NE 7th Ave Northbound NE 7th Ave Southbound E Atlantic Ave I Eastbound E Atlantic Ave I Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 04:30 PM 4:30 PM 1 5 10 16 25 8 9 42 5 83 7 95 4 100 14 118 271 4:45 PM 2 12 10 24 15 9 12 36 7 85 5 97 7 88 13 108 265 5:00 PM 0 8 8 16 17 6 9 32 4 85 7 96 10 115 18 143 287 5:15 PM 1 14 8 23 18 13 10 41 3 85 10 98 5 98 13 116 278 Total Volume 4 39 36 79 75 36 40 151 19 338 29 386 26 401 58 485 1101 App. Total 5.1 49.4 45.6 100 49.7 23.8 26.5 100 4.9 87.6 7.5 100 5.4 82.7 12.0 100 PH F 0.823 0.899 0.985 0.848 0.959 Cars, PU, Vans 4 39 36 79 75 36 40 151 19 337 29 385 26 400 57 483 1098 Cars, PU, Vans 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 99.7 100.0 99.7 100.0 99.8 98.3 99.6 99.7 Heavy Trucks 0 0 0 010 0 0 0 0 1 0 1 0 1 1 2 3 %Heave Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.3 0.0 0.3 0.0 0.2 1.7 0.4 0.3 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-003 N/S Street: NE 7th Ave E/W Street: E Atlantic Ave DATE: 1/6/2016 CITY: Delray Beach AM 0jMj=CTOTAA1C SB DAY: Wednesday RT/(FC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 0 1 0 0 0 0 0 0- 7:15 AM 0 0 3 0 0 0 0 0 7:30 AM 0 0 1 1 0 0 0 0 7:45 AM 0 0 0 0 0 1 0 0 8:00AM 0 0 0 0 0 0 0 0 8:15 AM 0 2 1 1 0 0 0 0 8:30 AM 2 1 1 1 0 0 0 0 8:45 AM 4 1 3 1 0 0 0 1 DAY: Wednesday RT/(FC TOTALS 6 5 9 4 0 1 0 1 TOTALS 0 0 0 0 1 0 0 2 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 1 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 1 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 1 0 0 0 0 TOTALS 6 5 9 4 0 1 0 1 TOTALS 0 0 0 0 1 0 0 2 0 0 0 0 PM AMj1 CTOTANC IUTALS bL NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 10 18 17 20 2 0 4 7 4:15 PM 6 16 13 21 1 0 2 0- 4:30 PM 7 10 18 19 0 0 0 L- 4:45 PM 4 23 10 8 5 1 2 2 5:00 PM 13 11 9 14 0 5 0 2 5:15 PM 7 8 16 18 4 0 0 0- 5 5:30 PM 11 12 11 16 1 1 0 2 5:45 PM 4 19 18 13 4 2 0 2 IUTALS bL 11/ 11L 1Z9 1/ 9 as 1S PEAK HOURS ST SR EL ET WB 800 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 1 T I M E 0 0 0 0 5 0 0 1 EB WB EB WB NB SB NB SB 0 8:00 AM 6 4 5 3 0 0 0 1 AM 4:30 PM 31 52 53 59 9 6 2 4 PM RT/(FC IUTALS U L L 1 4 U U 11 U U j U PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 800 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT WR 4:00 PM 0 1 0 0 0 0 0 5 0 0 1 0 4:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 0 1 2 0 0 1 0 0 0 0 4:45 PM 0 0 1 0 1 0 0 1 0 0 0 0 5:00 PM 0 0 1 0 0 0 0 1 0 0 0 0 5:15 PM 0 1 0 0 1 0 0 3 0 0 1 0 5:30 PM 0 0 0 0 0 0 0 0 0 0 1 0 5:45 PM 0 0 0 0 0 0 0 0 0 0 0 0 IUTALS U L L 1 4 U U 11 U U j U PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 800 AM 0 0 0 0 1 0 0 1 0 0 0 0 4:30 PM 0 1 2 1 4 0 0 6 0 0 1 0 Ln N Cu Cu Q N ri U u u u Q co N f6 a u a+ C co Q Cu Cu L Ln Ln Ln Z E/W Street: E Atlantic Ave Speed: 25 �-ff-.,A ►�1 � Y. a f m Z OJ O ri Cm m N T T O N t0 _ Cu 4% L E - O Cu t 4� 4� O U Cu 41� ` I t� N (BZ 0 > > U U U U Project ID: 16-3053-004 Location: Atlantic Plaza Access Point #1 & E Atlantic Ave City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 6 1 Atlantic Plaza Access Point #1 Atlantic Plaza Access Point #1 19 E Atlantic Ave 0 4 E Atlantic Ave 5 9 93 7 Northbound 1395 5 124 Southbound 0 132 Eastbound 265 2 0 Westbound 34 11 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 0 0 1 1 1 0 0 0 1 0 1 39 0 0 40 1 43 0 0 44 85 7:15 AM 2 0 4 2 6 0 0 1 0 1 1 41 2 0 44 2 31 2 0 35 86 7:30 AM 0 0 5 2 5 0 0 0 0 0 2 59 5 0 66 3 63 1 0 67 138 7:45 AM 0 0 2 0 2 0 0 0 1 0 1 84 4 0 89 12 47 0 0 59 150 Total 2 0 12 5 14 0 0 1 2 1 5 223 11 0 2391 18 184 3 0 205 459 8:00 AM 0 0 2 0 2 0 0 0 0 0 2 58 8 0 68 1 63 3 0 67 137 8:15 AM 5 0 4 0 9 0 0 0 1 0 0 57 5 0 62 3 52 2 0 57 128 8:30 AM 2 0 4 2 6 1 0 1 1 2 1 66 8 0 75 4 52 2 0 58 141 8:45 AM 4 0 7 8 11 1 0 0 3 1 5 105 4 0 114 3 68 3 0 74 200 Total 11 0 17 10 28 2 0 1 5 3 8 286 25 0 3191 11 235 10 0 256 606 -BREAK- 4:00 415 430 445 T 500 515 530 6 1 12 44 19 1 0 4 26 5 9 93 7 2109 1395 5 124 3 0 132 2998 265 2 0 9 34 11 3 0 6 17 9 2 85 9 1 96 4 94 4 2 102 Total % 218 5 0 7 37 12 3 0 9 13 12 1 110 6 1 117 5 106 2 2 113 44 254 3 0 12 13 15 2 0 3 26 5 4 100 4 0 108 2 101 3 2 106 100.0 234 6 1 40 128 57 9 0 22 82 31 16 388 26 4 4301 16 425 12 6 453 1 971 4 1 13 16 181 0 0 6 25 7 4 105 2 1 111 13 133 3 3 149 1.3 285 5 1 7 30 13 1 0 6 9 7 3 104 2 2 109 4 104 4 2 112 0.375 241 0 1 7 32 8 0 0 2 22 2 1 96 4 0 101 4 102 3 0 109 24 220 Grand Total 45 4 102 256 151 17 0 45 161 62 39 1284 72 7 1395 70 1282 38 11 1390 2998 Apprch % 29.8 2.6 67.5 169.5 27.4 0.0 72.6 259.7 2.8 92.0 5.2 0.5 2 5.0 92.2 2.7 0.8 2 58 Total % 1.5 0.1 3.4 8.5 5.0 0.6 0.0 1.5 5.4 2.1 1.3 42.8 2.4 0.2 46.5 2.3 42.8 1.3 0.4 46.4 62 Cars, PU, Vans 44 4 101 256 149 17 0 45 161 62 39 1277 69 7 1385 69 1275 38 11 1382 2978 Cars, PU, Vans 97.8 100.0 99.0 100.0 98.7 100.0 0.0 100.0 100.0 100.0 100.0 99.5 95.8 100.0 99.3 98.6 99.5 100.0 100.0 99.4 99.3 Heavy Trucks 1 0 1 2 0 0 0 0 0 7 3 25 10 1 7 0 256 8 20 %Heavy Trucks 2.2 0.0 1.0 0.0 1.3 0.0 0.0 0.0 0.0 0.0 0.0 0.5 4.2 0.0 0.7 1.4 0.5 0.0 0.0 0.6 0.7 Project ID: 16-3053-004 Location: Atlantic Plaza Access Point PEAK HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 tlantic Plaza Access Point Northbound tlantic Plaza Access Point # Southbound E Atlantic Ave Eastbound I E Atlantic Ave Westbound Start Time I Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat App.Total Int. Total veaK Hour Anaiysis trom U rUU AM to Ua: UU AM tlantic Plaza Access Point ttlantic Plaza Access Point # Northbound Southbound E Atlantic Ave Eastbound E Atlantic Ave I Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Peak Hour for Entire Intersection Begins at 08:00 AM 8:00 AM 0 0 2 2 0 0 0 0 2 58 8 68 1 63 3 67 137 8:15 AM 5 0 4 9 0 0 0 0 0 57 5 62 3 52 2 57 128 8:30 AM 2 0 4 6 1 0 1 2 1 66 8 75 4 52 2 58 141 8:45 AM 4 0 7 11 1 0 0 1 5 105 4 114 3 68 3 74 200 Total Volume 11 0 17 28 2 0 1 3 8 286 25 319 11 235 10 256 606 App. Total 39.3 0.0 60.7 100 66.7 0.0 33.3 100 2.5 89.7 7.8 100 4.3 91.8 3.9 100 PH F 0.636 0.375 0.700 0.865 0.758 Cars, PU, Vans 11 0 16 27 2 0 1 3 8 280 24 312 10 232 10 252 594 Cars, PU, Vans 100.0 0.0 94.1 96.4 100.0 0.0 100.0 100.0 100.0 97.9 96.0 97.8 90.9 98.7 100.0 98.4 98.0 Heavy Trucks 0 0 1 1 0 0 0 0 0 6 1 7 1 3 0 4 12 %Heave Trucks 0.0 0.0 5.9 3.6 0.0 0.0 0.0 0.0 0.0 2.1 4.0 2.2 9.1 1.3 0.0 1.6 2.0 DM Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 04:30 PM 4:30 PM 5 0 7 12 3 0 9 12 1 110 6 117 5 106 2 113 254 4:45 PM 3 0 12 15 2 0 3 5 4 100 4 108 2 101 3 106 234 5:00 PM 4 1 13 18 1 0 6 7 4 105 2 111 13 133 3 149 285 5:15 PM 5 1 7 13 1 0 6 7 3 104 2 109 4 104 4 112 241 Total Volume 17 2 39 58 7 0 24 31 12 419 14 445 24 444 12 480 1014 App. Total 29.3 3.4 67.2 100 22.6 0.0 77.4 100 2.7 94.2 3.1 100 5.0 92.5 2.5 100 PH F 0.806 0.646 0.951 0.805 0.889 Cars, PU, Vans 16 2 39 57 7 0 24 31 12 419 13 444 24 443 12 479 1011 Cars, PU, Vans 94.1 100.0 100.0 98.3 100.0 0.0 100.0 100.0 100.0 100.0 92.9 99.8 100.0 99.8 100.0 99.8 99.7 Heavy Trucks 1 0 0 1 0 0 0 0 0 0 1 1 0 1 0 1 3 %Heave Trucks 5.9 0.0 0.0 1.7 0.0 0.0 0.0 0.0 0.0 0.0 7.1 0.2 0.0 0.2 0.0 0.2 0.3 tlantic Plaza Access Point ttlantic Plaza Access Point # Northbound Southbound E Atlantic Ave Eastbound E Atlantic Ave I Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 04:30 PM 4:30 PM 5 0 7 12 3 0 9 12 1 110 6 117 5 106 2 113 254 4:45 PM 3 0 12 15 2 0 3 5 4 100 4 108 2 101 3 106 234 5:00 PM 4 1 13 18 1 0 6 7 4 105 2 111 13 133 3 149 285 5:15 PM 5 1 7 13 1 0 6 7 3 104 2 109 4 104 4 112 241 Total Volume 17 2 39 58 7 0 24 31 12 419 14 445 24 444 12 480 1014 App. Total 29.3 3.4 67.2 100 22.6 0.0 77.4 100 2.7 94.2 3.1 100 5.0 92.5 2.5 100 PH F 0.806 0.646 0.951 0.805 0.889 Cars, PU, Vans 16 2 39 57 7 0 24 31 12 419 13 444 24 443 12 479 1011 Cars, PU, Vans 94.1 100.0 100.0 98.3 100.0 0.0 100.0 100.0 100.0 100.0 92.9 99.8 100.0 99.8 100.0 99.8 99.7 Heavy Trucks 1 0 0 1 0 0 0 0 0 0 1 1 0 1 0 1 3 %Heave Trucks 5.9 0.0 0.0 1.7 0.0 0.0 0.0 0.0 0.0 0.0 7.1 0.2 0.0 0.2 0.0 0.2 0.3 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-004 N/S Street: Atlantic Plaza Access Point #1 E/W Street: E Atlantic Ave DATE: 1/6/2016 DAY: Wednesday CITY: Delray Beach AM AMj1 CTOTANC RT/(FC TOTALS 3 4 11 4 0 0 0 0 TOTALS 0 0 0 0 0 0 0 3 0 0 0 0 PM AMj1 CTOTANC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 1 0 1 0 0 0 0 0- 7:15 AM 0 0 2 0 0 0 0 0 7:30 AM 0 0 1 1 0 0 0 0 7:45 AM 0 1 0 0 0 0 0 0 8:00AM 0 0 0 0 0 0 0 0 8:15 AM 0 1 0 0 0 0 0 0 8:30 AM 0 1 1 1 0 0 0 0 8A AM 2 1 6 2 0 0 0 0 TOTALS 3 4 11 4 0 0 0 0 TOTALS 0 0 0 0 0 0 0 3 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 1 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 2 0 0 0 0 TOTALS 3 4 11 4 0 0 0 0 TOTALS 0 0 0 0 0 0 0 3 0 0 0 0 PM AMj1 CTOTANC IUTALS b4 NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 13 13 27 17 0 0 0 2 4:15 PM 5 12 16 18 2 0 1 0- 4:30 PM 6 7 18 19 0 2 1 L- 4:45 PM 9 17 5 8 0 2 0 0- 5:00 PM 10 15 9 7 3 0 1 0 5:15 PM 5 4 11 19 1 1 0 2 5:30 PM 12 10 13 19 0 0 0 0 5:45 PM 4 12 15 20 0 0 0 0 IUTALS b4 vu 114 1L/ b b j 4 PEAK HOURS ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 0 0 0 4 0 0 1 EB WB EB WB NB SB NB SB 0 8:00 AM 2 3 7 3 0 0 0 0 AM 4:30 PM 30 43 43 53 4 5 2 2 PM RT/(FC IUTALS U U U U U U U 1L U j j U PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT WR 4:00 PM 0 0 0 0 0 0 0 4 0 0 1 0 4:15 PM 0 0 0 0 0 0 0 0 0 1 0 0 4:30 PM 0 0 0 0 0 0 0 2 0 1 0 0 4:45 PM 0 0 0 0 0 0 0 2 0 0 0 0 5:00 PM 0 0 0 0 0 0 0 1 0 1 0 0 5:15 PM 0 0 0 0 0 0 0 3 0 0 1 0 5:30 PM 0 0 0 0 0 0 0 0 0 0 1 0 5:45 PM 0 0 0 0 0 0 0 0 0 0 0 0 IUTALS U U U U U U U 1L U j j U PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 8:00 AM 0 0 0 0 0 0 0 2 0 0 0 0 4:30 PM 0 0 0 0 0 0 0 8 0 2 1 0 Ln C4 / \ L/) k Ln LU z } y z � � E W Street: NEI" 2 Speed: 25 .0 m % £ � / m \ Ln u 9 §m k d j m $ co aj co _ � - -1 q /• - k f $ e k o o k cn ° / � Q / LU LU 3 / ƒ & / \cn a \ 2 \ \ / \ \ \ \ \ / .0 Project ID: 16-3053-005 Location: NE 5th Ave & NE 1st St City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 0 0 0 NE 5th Ave 7 229 NE 5th Ave 2 261 NE 1st St 10 9 NE 1st St 181 8 27 0 Northbound 35 315 0 0 Southbound 1 0 4 Eastbound 17 1 Westbound 0 21 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 0 0 0 0 0 1 126 7 1 134 0 3 0 0 3 0 7 0 0 7 144 7:15 AM 0 0 0 0 0 3 159 12 0 174 0 4 5 0 9 0 6 0 0 6 189 7:30 AM 0 0 0 0 0 2 229 11 0 242 0 5 4 0 9 2 4 0 1 6 257 7:45 AM 0 0 0 0 0 2 257 9 0 268 0 6 10 2 16 1 8 0 0 9 293 Total 0 0 0 0 0 8 771 39 1 818 0 18 19 2 371 3 25 0 1 28 883 8:00 AM 0 0 0 0 0 4 276 12 0 292 0 3 9 0 12 4 7 0 1 11 315 8:15 AM 0 0 0 0 0 2 306 10 0 318 0 8 8 0 16 4 13 0 3 17 351 8:30 AM 0 0 0 0 0 12 271 20 1 303 0 8 11 0 19 4 13 0 0 17 339 8:45 AM 0 0 0 0 0 6 245 11 0 262 0 7 11 0 18 5 23 0 2 28 308 Total 0 0 0 0 0 24 1098 53 1 1175 0 26 39 0 651 17 56 0 6 73 1313 -BREAK- 4:00 415 430 445 T 500 515 530 0 0 0 0 0 7 229 25 2 261 0 10 9 019 181 8 27 0 1 35 315 0 0 0 1 0 4 208 17 1 229 0 21 6 3 27 5 26 0 6 31 287 0 0 0 2 0 7 216 18 0 241 0 16 11 2 27 4 24 0 0 28 296 0 0 0 1 0 9 230 8 1 247 0 23 13 2 36 8 14 0 3 22 305 0 0 0 4 0 27 883 68 4 978 0 70 39 7 1091 25 91 0 10 116 1203 0 0 0 2 01 9 236 18 2 263 0 16 19 6 351 9 26 0 5 35 333 0 0 0 2 0 7 206 14 0 227 0 20 11 3 31 3 23 0 2 26 284 0 0 0 2 0 7 208 12 1 227 0 14 9 1 23 4 22 0 2 26 276 Grand Total 0 0 0 14 0 84 3592 219 10 3895 0 181 149 22 330 64 280 0 31 344 4569 Apprch % 0.0 0.0 0.0 0.0 2.2 92.2 5.6 0.3 0 0.0 54.8 45.2 6.7 292 18.6 81.4 0.0 9.0 4 7 Total % 0.0 0.0 0.0 0.3 0.0 1.8 78.6 4.8 0.2 85.2 0.0 4.0 3.3 0.5 7.2 1.4 6.1 0.0 0.7 7.5 8:30 AM Cars, PU,Vans 0 0 0 14 0 83 3585 219 10 3887 0 181 147 22 328 63 277 0 31 340 4555 Cars, Pu, Vans 0.0 0.0 0.0 100.0 0.0 98.8 99.8 100.0 100.0 99.8 0.0 100.0 98.7 100.0 99.4 98.4 98.9 0.0 100.0 98.8 99.7 Heavy Trucks 0 0 0 65 0 1 7 0 1313 8 0 0 2 0 2 1 3 0 0.0 4 14 %Heavy Trucks 0.0 0.0 0.0 0.0 0.0 1.2 0.2 0.0 0.0 0.2 0.0 0.0 1.3 0.0 0.6 1.6 1.1 0.0 0.0 1.2 0.3 Project ID: 16-3053-005 Location: NE 5th Ave & NE 1st St �� HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 NE 5th Ave Northbound NE 5th Ave Southbound NE 5th Ave Southbound NE 1st St Eastbound NE 1st St Westbound Start Time Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat App.Total Int. Total veaK Hour Anaiysis trom U rUU AM to Ua: UU AM NE 5th Ave Northbound NE 5th Ave Southbound NE 1st St Eastbound NE 1st St Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Peak Hour for Entire Intersection Begins at 08:00 AM 4:15 PM 8:00 AM 0 0 0 0 4 276 12 292 0 3 9 12 4 7 0 11 315 8:15 AM 0 0 0 0 2 306 10 318 0 8 8 16 4 13 0 17 351 8:30 AM 0 0 0 0 12 271 20 303 0 8 11 19 4 13 0 17 339 8:45 AM 0 0 0 0 6 245 11 262 0 7 11 18 5 23 0 28 308 Total Volume 0 0 0 0 24 1098 53 1175 0 26 39 65 17 56 0 73 1313 App. Total 0.0 0.0 0.0 0 2.0 93.4 4.5 100 0.0 40.0 60.0 100 23.3 76.7 0.0 100 PHF PHF 0.000 0.000 0.932 0.924 0.868 0.855 0.829 0.652 0.935 Cars, PU, Vans 0 0 0 0 23 1093 53 1169 0 26 38 64 16 55 0 71 1304 Cars, Pu, Vans 0.0 0.0 0.0 0.0 95.8 99.5 100.0 99.5 0.0 100.0 97.4 98.5 94.1 98.2 0.0 97.3 99.3 Heavy Trucks 00 0 0 0 1 5 0 6 0 0 1 1 1 1 0 2 9 %Heave Trucks 0.0 0.0 0.0 0.0 4.2 0.5 0.0 0.5 0.0 0.0 2.6 1.5 5.9 1.8 0.0 2.7 0.7 DM Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi NE 5th Ave Northbound NE 5th Ave Southbound NE 1st St Eastbound NE 1st St Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hourfor Entire Intersection Begins at 04:15 PM 4:15 PM 0 0 0 0 4 208 17 229 0 21 6 27 5 26 0 31 287 4:30 PM 0 0 0 0 7 216 18 241 0 16 11 27 4 24 0 28 296 4:45 PM 0 0 0 0 9 230 8 247 0 23 13 36 8 14 0 22 305 5:00 PM 0 0 0 0 9 236 18 263 0 16 19 35 9 26 0 35 333 Total Volume 0 0 0 0 29 890 61 980 0 76 49 125 26 90 0 116 1221 App. Total 0.0 0.0 0.0 0 3.0 90.8 6.2 100 0.0 60.8 39.2 100 22.4 77.6 0.0 100 PHF 0.000 0.932 0.868 0.829 0.917 Cars, PU, Vans 0 0 0 0 29 890 61 980 0 76 49 125 26 89 0 115 1220 Cars, Pu, Vans 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 100.0 100.0 98.9 0.0 99.1 99.9 Heavy Trucks 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 1 %HeaveTrucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 1.1 0.0 0.9 0.1 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-005 N/S Street: NE 5th Ave E/W Street: NE 1st St DATE: 1/6/2016 CITY: Delray Beach AM 0jMj=CTOTAA1C SB DAY: Wednesday RT/(FC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 0 1 0 0 0 0 0 0- 7:15 AM 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 1 0 0 7:45 AM 0 0 0 0 0 0 2 0 8:00AM 0 0 0 0 0 1 0 0 8:15 AM 0 0 0 0 2 1 0 0 8:30 AM 0 1 0 0 0 0 0 0 8A AM 0 0 0 0 1 1 0 0 DAY: Wednesday RT/(FC TOTALS 0 2 0 0 3 4 2 0 TOTALS 0 0 0 0 3 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 1 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 1 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 1 0 0 0 0 0 0 0 TOTALS 0 2 0 0 3 4 2 0 TOTALS 0 0 0 0 3 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS 4 NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 1 1 0 0 1 0 0 0- 4:15 PM 1 0 0 1 4 2 3 0- 4:30 PM 0 0 1 1 0 0 1 L- 4:45 PM 1 0 1 0 0 3 1 1 5:00 PM 0 2 0 2 3 2 4 2 5:15 PM 0 0 1 1 1 1 0 3 5:30 PM 1 0 1 1 1 1 1 0 5:45 PM 0 1 2 2 1 4 0 3 IUTALS 4 4 b as 11 IS lU lU PEAK HOURS ST SR EL ET WB 800 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 1 0 0 0 0 0 0 EB WB EB WB NB SB NB SB 0 8:00 AM 0 1 0 0 3 3 0 0 AM 4:15 PM 2 2 2 4 7 7 9 4 PM RT/(FC IUTALS U 1 U U i U U L 1 U 1 1 PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 800 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT I WR 4:00 PM 0 0 0 0 1 0 0 0 0 0 0 0 4:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 0 0 1 0 0 0 0 0 0 0 4:45 PM 0 0 0 0 1 0 0 1 1 0 0 1 5:00 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:15 PM 0 1 0 0 0 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 0 0 0 0 0 0 1 0 5:45 PM 0 0 0 0 0 0 0 1 0 0 0 0 IUTALS U 1 U U i U U L 1 U 1 1 PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 800 AM 0 0 0 0 1 0 0 0 0 0 0 0 4:15 PM 0 0 0 0 2 0 0 1 1 0 0 1 Ln N N N Q N E/W Street: NEI" St Speed: 25 N Y. m f m L 1 t0 p p W OJ s 1Z o C m T m N T - O N cif..,�s ri r -I OC aN co d N O t0 r-1 N _ N 4% L E - O cu t 4� 4� O U ` i N ( 0 > > U U U U Project ID: 16-3053-006 Location: N Federal Hwy & NE 1st St City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 27 227 3 N Federal Hwy 257 0 N Federal Hwy 0 0 0 NE 1st St 5 0 NE 1st St 0 10 3 3 13 Northbound 21 238 5 Southbound 264 0 Eastbound 0 1 0 Westbound 7 0 Sla l Time Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Total Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 3 74 0 0 77 0 0 0 1 0 2 3 0 0 5 0 4 1 0 5 87 7:15 AM 3 85 0 0 88 0 0 0 0 0 2 3 0 0 5 0 3 0 0 3 96 7:30 AM 5 128 1 1 134 0 0 0 0 0 4 4 0 0 S 0 1 4 0 5 147 7:45 AM 9 121 0 1 130 0 0 0 0 0 5 1 0 1 6 0 0 0 0 0 136 Total 20 408 1 2 429 0 0 0 1 0 13 11 0 1 241 0 8 5 0 13 466 8:00 AM 11 117 1 0 129 0 0 0 0 0 3 5 0 18 0 2 2 0 4 141 8:15 AM 7 134 4 0 145 0 0 0 0 0 4 4 0 0 8 0 6 3 0 9 162 8:30 AM 13 147 3 0 163 0 0 0 1 0 3 15 0 0 18 0 2 2 0 4 185 8:45 AM 19 164 6 0 189 0 0 0 0 0 6 8 0 1 14 0 8 3 0 11 214 Total 50 562 14 0 626 0 0 0 1 0 16 32 0 2 481 0 18 10 0 28 702 -BREAK- 4:00 415 430 445 T 500 515 530 27 227 3 0 257 0 0 0 0 0 14 5 0 219 0 10 3 3 13 289 21 238 5 3 264 0 0 0 1 0 16 7 0 4 23 0 6 8 3 14 301 23 250 6 0 279 0 0 0 0 0 11 11 0 0 22 0 6 4 2 10 311 14 257 4 2 275 0 0 0 1 0 13 19 0 2 32 0 6 6 1 12 319 85 972 18 5 1075 0 0 0 2 0 54 42 0 8 961 0 28 21 9 49 1220 32 268 8 0 3081 0 0 0 0 0 16 10 0 6 261 0 6 5 4 11 345 21 290 5 0 316 0 0 0 1 0 15 9 0 6 24 0 8 5 1 13 353 20 302 3 1 325 0 0 0 5 0 16 8 0 1 24 0 7 7 6 14 363 Grand Total 254 3079 54 9 3387 0 0 0 10 0 146 117 0 28 263 0 87 59 22 146 3796 Apprch % 7.5 90.9 1.6 0.3 0.0 0.0 0.0 0.0 1 55.5 44.5 0.0 10.6 0 0.0 59.6 40.4 15.1 0 2 Total % 6.7 81.1 1.4 0.2 89.2 0.0 0.0 0.0 0.3 0.0 3.8 3.1 0.0 0.7 6.9 0.0 2.3 1.6 0.6 3.8 8:30 AM Cars, PU,Vans 251 3067 54 9 3372 0 0 0 10 0 146 116 0 28 262 0 86 59 22 145 3779 Cars, Pu, Vans 98.8 99.6 100.0 100.0 99.6 0.0 0.0 0.0 100.0 0.0 100.0 99.1 0.0 100.0 99.6 0.0 98.9 100.0 100.0 99.3 99.6 Heavy Trucks 3 12 0 0 15 0 0 0 28 0 0 1 0 2.2 1 0 1 0 0 1 17 %Heavy Trucks 1.2 0.4 0.0 0.0 0.4 0.0 0.0 0.0 0.0 0.0 0.0 0.9 0.0 0.0 0.4 0.0 1.1 0.0 0.0 0.7 0.4 Project ID: 16-3053-006 Location: N Federal Hwy & NE 1st St PEAK HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 N Federal Hwy Northbound I N Federal Hwy Southbound I NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat jApp.Tt,l Int. Total reaK Flour Anaiys1S trom U t:UU ANI to U`J: UU ANI N Federal Hwy Northbound N Federal Hwy I Southbound NE 1st St I Eastbound NE 1st St Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Peak Hour for Entire Intersection Begins at 08:00 AM 8:00 AM 11 117 1 129 0 0 0 0 3 5 0 8 0 2 2 4 141 8:15 AM 7 134 4 145 0 0 0 0 4 4 0 8 0 6 3 9 162 8:30 AM 13 147 3 163 0 0 0 0 3 15 0 18 0 2 2 4 185 8:45 AM 19 164 6 189 0 0 0 0 6 8 0 14 0 8 3 11 214 Total Volume 50 562 14 626 0 0 0 0 16 32 0 48 0 18 10 28 702 App. Total 8.0 89.8 2.2 100 0.0 0.0 0.0 0 33.3 66.7 0.0 100 0.0 64.3 35.7 100 0 PHF 0 0 63 0.828 0 95 0 0.000 23 56 1408 0.667 100.0 100.0 100.0 100.0 0.0 0.0 0.636 0.820 Cars, PU, Vans 48 557 14 619 0 0 0 0 16 31 0 47 0 18 10 28 694 Cars, Pu, Vans 96.0 99.1 100.0 98.9 0.0 0.0 0.0 0.0 100.0 96.9 0.0 97.9 0.0 100.0 100.0 100.0 98.9 Heavy Trucks 2 5 0 7 0 0 0 0 0 1 0 1 0 0 0 0 8 %Heave Trucks 4.0 0.9 0.0 1.1 0.0 0.0 0.0 0.0 0.0 3.1 0.0 2.1 0.0 0.0 0.0 0.0 1.1 DM Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB N Federal Hwy Northbound N Federal Hwy I Southbound NE 1st St I Eastbound NE 1st St Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB Peak Hour for Entire Intersection Begins at 05:00 PM 5:00 PM 32 268 8 308 0 0 0 0 16 10 0 26 0 6 5 11 345 5:15 PM 21 290 5 316 0 0 0 0 15 9 0 24 0 8 5 13 353 5:30 PM 20 302 3 325 0 0 0 0 16 8 0 24 0 7 7 14 363 5:45 PM 26 277 5 308 0 0 0 0 16 5 0 21 0 12 6 18 347 Total Volume 99 1137 21 1257 0 0 0 0 63 32 0 95 0 33 23 56 1408 App. Total 7.9 90.5 1.7 100 0.0 0.0 0.0 0 66.3 33.7 0.0 100 0.0 58.9 41.1 100 PHF 0.967 0.000 0.913 0.778 0.970 Cars, PU, Vans 99 1137 21 1257 0 0 0 0 63 32 0 95 0 33 23 56 1408 Cars, Pu, Vans 100.0 100.0 100.0 100.0 0.0 0.0 0.0 0.0 100.0 100.0 0.0 100.0 0.0 100.0 100.0 100.0 100.0 Heavy Trucks 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 %Heave Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-006 N/S Street: N Federal Hwy E/W Street: NE 1st St DATE: 1/6/2016 CITY: Delray Beach AM AMj1 CTOTANC SB DAY: Wednesday RT/(FC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 0 1 0 0 0 0 0 0- 7:15 AM 0 0 0 0 0 0 0 0 7:30 AM 0 0 1 0 0 0 0 0 7:45 AM 0 0 0 1 0 0 1 0 8:00AM 0 0 0 0 0 0 1 0 8:15 AM 0 0 0 0 0 0 0 0 8:30 AM 0 1 0 0 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 1 DAY: Wednesday RT/(FC TOTALS 0 2 1 1 0 0 2 1 TOTALS 0 1 0 0 1 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 1 0 0 0 0 0 0 0 7:30 AM 0 1 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 TOTALS 0 2 1 1 0 0 2 1 TOTALS 0 1 0 0 1 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS b NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 0 0 0 0 3 0 0 2 4:15 PM 0 1 1 2 1 2 4 0- 4:30 PM 0 0 0 0 0 2 0 L- 4:45 PM 1 0 2 0 0 1 2 0- 5:00 PM 0 0 0 0 2 2 5 1 5:15 PM 0 1 0 0 0 1 4 2 5:30 PM 4 1 1 0 1 5 1 0 5:45 PM 0 0 1 0 0 2 4 0 IUTALS b i b L / 1S LU b PEAK HOURS ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 0 0 0 0 0 0 0 EB WB EB WB NB SB NB SB 0 8:00 AM 0 1 0 0 0 0 1 1 AM 5:00 PM 4 2 2 0 3 10 14 3 PM RT/(FC IUTALS 1 b U U i U 1 L 1 U i U PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT I WR 4:00 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:15 PM 0 3 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 0 0 1 0 0 1 0 0 0 0 4:45 PM 1 0 0 0 0 0 1 0 1 0 0 0 5:00 PM 0 3 0 0 1 0 0 0 0 0 0 0 5:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 1 0 0 0 0 0 1 0 5:45 PM 0 0 0 0 0 0 0 1 0 0 2 0 IUTALS 1 b U U i U 1 L 1 U i U PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 5:00 PM 0 3 0 0 2 0 0 1 0 0 3 0 Ln N N N Q N E/W Street: NEI" St Speed: 25 Y. m f m L l u O O W n s 1Z OJ o C m m N T T O N cif..,�s ri r -I OC aN co d N O t0 r-1 N _ N 4% L E — O cu t 4� 4� O U ` i N ( 0 > > U U U U Project ID: 16-3053-007 Location: NE 7th Ave & NE 1st St City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 4:45 T 500 515 530 5 22 2 NE 7th Ave 29 3 NE 7th Ave 1 0 23 2 NE 1st St 5 08 NE 1st St 5 S 9 15 75 Northbound 5 3 Southbound 0 15 Eastbound 0 18 0 Westbound 7 0 10 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 0 7 1 0 S 0 11 2 0 13 0 1 2 0 3 0 2 1 1 3 27 7:15 AM 0 5 0 0 5 0 15 1 0 16 0 1 3 0 4 0 2 0 0 2 27 7:30 AM 1 7 0 0 S 1 12 2 0 15 4 0 1 0 5 1 2 1 0 4 32 7:45 AM 0 10 0 0 10 2 29 0 0 31 0 0 1 1 1 1 0 1 1 2 44 Total 1 29 1 0 31 3 67 5 0 75 4 2 7 1 131 2 6 3 2 11 130 5:00 AM 1 4 0 0 5 2 29 2 1 33 1 2 3 16 0 1 1 1 2 46 5:15 AM 4 16 0 0 20 5 28 3 2 36 2 4 2 1 S 0 2 0 1 2 66 5:30 AM 2 3 0 0 5 5 32 1 1 38 1 6 11 0 18 1 1 0 0 2 63 5:45 AM 6 6 0 0 12 2 36 4 0 42 1 6 6 0 13 1 2 0 1 370 2 Total 13 29 0 0 42 14 125 10 4 149 5 18 22 2 451 2 6 1 3 91 245 -BREAK- 4:00 415 430 4:45 T 500 515 530 5 22 2 0 29 3 19 1 0 23 2 1 5 08 2 5 S 9 15 75 7 17 5 3 29 0 15 3 0 18 0 3 7 0 10 1 3 2 4 6 63 4 21 0 2 25 0 27 0 0 27 4 2 7 3 13 3 4 4 4 11 76 7 24 2 2 33 2 18 2 0 22 3 2 11 0 16 1 1 3 0 5 76 3 84 9 7 116 5 79 6 0 90 9 S 30 3 471 7 13 17 17 37 290 6 23 1 0 301 0 22 2 0 24 5 4 10 0 191 0 6 3 4 9 82 9 26 1 0 36 0 20 0 0 20 2 0 10 0 12 3 5 3 11 11 79 6 16 0 0 22 0 18 1 0 19 5 2 5 3 12 2 5 2 0 9 62 Grand Total 66 229 14 7 309 25 347 26 4 398 31 36 90 9 157 16 47 32 40 95 959 Apprch % 21.4 74.1 4.5 2.3 6.3 87.2 6.5 1.0 29 19.7 22.9 57.3 5.7 3 16.8 49.5 33.7 42.1 2 46 Total % 6.9 23.9 1.5 0.7 32.2 2.6 36.2 2.7 0.4 41.5 3.2 3.8 9.4 0.9 16.4 1.7 4.9 3.3 4.2 9.9 1 Cars, PU, Vans 65 229 14 7 308 25 345 26 4 396 31 36 89 9 156 16 47 32 40 95 955 Cars, PU, Vans 95.5 100.0 100.0 100.0 99.7 100.0 99.4 100.0 100.0 99.5 100.0 100.0 95.9 100.0 99.4 100.0 100.0 100.0 100.0 100.0 99.6 Heavy Trucks 1 0 0 9.4 1 0 2 0 40.0 2 0 0 1 11.1 1 0 0 0 0.525 0 4 %Heavy Trucks 1.5 0.0 0.0 0.0 0.3 0.0 0.6 0.0 0.0 0.5 0.0 0.0 1.1 0.0 0.6 0.0 0.0 0.0 0.0 0.0 0.4 Project ID: 16-3053-007 Location: NE 7th Ave & NE 1st St �� HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 NE 7th Ave Northbound NE 7th Ave Southbound NE 7th Ave Southbound NE 1st St Eastbound NE 1st St Westbound Start Time Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat App.Total Int. Total veaK Hour Anaiysis trom U rUU AM to Ua: UU AM NE 7th Ave Northbound NE 7th Ave Southbound NE 1st St Eastbound NE 1st St Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Peak Hour for Entire Intersection Begins at 08:00 AM Begins at 04:30 PM 8:00 AM 1 4 0 5 2 29 2 33 1 2 3 6 0 1 1 2 46 8:15 AM 4 16 0 20 5 28 3 36 2 4 2 8 0 2 0 2 66 8:30 AM 2 3 0 5 5 32 1 38 1 6 11 18 1 1 0 2 63 8:45 AM 6 6 0 12 2 36 4 42 1 6 6 13 1 2 0 3 70 Total Volume 13 29 0 42 14 125 10 149 5 18 22 45 2 6 1 9 245 App. Total 31.0 69.0 0.0 100 9.4 83.9 6.7 100 11.1 40.0 48.9 100 22.2 66.7 11.1 100 13.3 PH F 100 0.525 44.4 36.1 100 0.887 PH F 0.625 0.750 0.875 Cars, PU, Vans 13 29 0 42 14 123 10 147 5 18 21 44 2 6 1 9 242 Cars, PU, Vans 100.0 100.0 0.0 100.0 100.0 95.4 100.0 95.7 100.0 100.0 95.5 97.5 100.0 100.0 100.0 100.0 98.8 Heavy Trucks 0 0 0 0 0 2 0 2 0 0 1 1 0 0 0 0 3 %Heave Trucks 0.0 0.0 0.0 0.0 0.0 1.6 0.0 1.3 0.0 0.0 4.5 2.2 0.0 0.0 0.0 0.0 1.2 DM Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi NE 7th Ave Northbound NE 7th Ave Southbound NE 1st St Eastbound NE 1st St Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 04:30 PM 4:30 PM 4 21 0 25 0 27 0 27 4 2 7 13 3 4 4 11 76 4:45 PM 7 24 2 33 2 18 2 22 3 2 11 16 1 1 3 5 76 5:00 PM 6 23 1 30 0 22 2 24 5 4 10 19 0 6 3 9 82 5:15 PM 9 26 1 36 0 20 0 20 2 0 10 12 3 5 3 11 79 Total Volume 26 94 4 124 2 87 4 93 14 8 38 60 7 16 13 36 313 App. Total 21.0 75.8 3.2 100 2.2 93.5 4.3 100 23.3 13.3 63.3 100 19.4 44.4 36.1 100 PH F 0.861 0.861 0.789 0.818 0.954 Cars, PU, Vans 25 94 4 123 2 87 4 93 14 8 38 60 7 16 13 36 312 Cars, PU, Vans 96.2 100.0 100.0 99.2 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 99.7 Heavy Trucks 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 %Heave Trucks 3.8 0.0 0.0 0.8 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.3 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-007 N/S Street: NE 7th Ave E/W Street: NE 1st St DATE: 1/6/2016 CITY: Delray Beach AM 0jMj=CTOTAA1C SB DAY: Wednesday RT/(FC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB I SB 7:00 AM 0 0 0 0 0 1 0 0- 7:15 AM 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 1 0 1 0 8:00AM 0 1 0 0 1 0 0 1 8:15 AM 1 1 0 0 1 0 0 1 8:30 AM 0 1 0 0 0 0 0 0 8A AM 0 0 0 0 1 0 0 0 DAY: Wednesday RT/(FC TOTALS 1 3 0 0 4 1 1 2 TOTALS 0 0 0 0 2 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 1 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 1 0 0 0 0 0 0 0 TOTALS 1 3 0 0 4 1 1 2 TOTALS 0 0 0 0 2 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS U NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 0 0 0 0 2 7 0 0- 4:15 PM 0 0 1 2 3 1 0 0- 4:30 PM 0 0 2 0 2 2 0 3 4:45 PM 0 0 2 0 0 0 0 0- 5:00 PM 0 0 0 0 2 2 0 0 5:15 PM 0 0 0 0 8 3 0 0 5:30 PM 0 0 0 0 0 0 1 2 5:45 PM 0 0 0 0 1 2 0 0 IUTALS U U S L Its I/ I S PEAK HOURS ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 0 0 0 0 0 0 0 EB WB EB WB NB SB NB SB 0 8:00 AM 1 3 0 0 3 0 0 2 AM 4:30 PM 0 0 4 0 12 7 0 3 PM RT/(FC IUTALS L I U U i L U U I U I I PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT I WR 4:00 PM 1 0 0 0 0 0 0 0 0 0 0 0 4:15 PM 0 0 0 0 0 0 0 0 0 0 0 1 4:30 PM 0 0 0 0 2 0 0 0 1 0 0 0 4:45 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:00 PM 1 0 0 0 0 0 0 0 0 0 0 0 5:15 PM 0 1 0 0 1 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 0 0 0 0 0 0 1 0 5:45 PM 0 0 0 0 0 2 0 0 0 0 0 0 IUTALS L I U U i L U U I U I I PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 8:00 AM 0 0 0 0 2 0 0 0 0 0 0 0 4:30 PM 1 1 0 0 3 0 0 0 1 0 0 0 E W Street: NEI" 2 Speed: 25 � � 1; . , f � z \ 00 u % $ s o § _ u a CL o - % - m e - co y� - \ k C4 � k- 2 S § •• E Z\ : / ƒ & � / - § # t t t ± e _ = \ 7 0 4 Q / / 0 Project ID: 16-3083-008 Location: Atlantic Plaza access point #2 & NE 1st St City: Delray Beach r.-,- Prinf>ri - rn- 13I1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 4:45 T 500 515 530 7 0 Atlantic Plaza access point #2 Atlantic Plaza access point #2 0 NE 1st St 0 0 0 NE 1st St 5 1 0 6 0 Northbound 00 Southbound 21 Eastbound 0 2 2 Westbound 0 0 Sla l Time Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Total Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 1 1 0 2 0 3 0 0 3 5 7:15 AM 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 2 0 0 2 3 7:30 AM 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 3 0 0 3 4 7:45 AM 0 0 0 0 0 0 0 0 0 0 1 2 0 0 3 1 1 0 0 2 5 Total 1 0 0 0 1 0 0 0 0 0 1 4 1 0 6 1 9 0 0 10 17 8:00 AM 0 0 0 1 0 0 0 0 0 0 0 0 3 03 0 2 0 0 2 5 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 2 8 0 10 0 2 0 0 2 12 8:30 AM 0 0 0 1 0 0 0 0 0 0 0 1 10 0 11 0 2 0 0 2 13 8:45 AM 1 0 0 0 1 0 0 0 0 0 0 6 2 0 8 0 2 0 0 2 11 Total 1 0 0 2 1 0 0 0 0 0 0 9 23 0 321 0 8 0 0 8 41 -BREAK- 4:00 415 430 4:45 T 500 515 530 7 0 0 1 7 0 0 0 0 0 0 5 1 0 6 0 8 00 8 21 2 0 0 2 2 0 0 0 0 0 0 7 0 1 7 1 4 0 1 5 14 5 0 0 0 5 0 0 0 0 0 0 1 1 0 2 0 6 0 0 6 13 3 0 0 1 3 0 0 0 0 0 0 5 1 0 6 0 2 0 0 2 11 7 0 0 4 17 0 0 0 0 0 0 18 3 1 211 1 20 0 1 21 59 4 0 0 2 41 0 0 0 0 0 0 4 1 0 51 0 5 0 0 5 14 6 0 0 0 6 0 0 0 0 0 0 1 0 0 1 0 6 0 0 6 13 2 0 1 2 3 0 0 0 0 0 0 2 0 2 2 0 7 0 0 7 12 Grand Total 35 0 3 12 38 0 0 0 0 0 1 44 29 5 74 2 60 0 2 62 174 Apprch % 92.1 0.0 7.9 31.6 0.0 0.0 0.0 0.0 0 1.4 59.5 39.2 6.8 0 3.2 96.8 0.0 3.2 0 2 Total % 20.1 0.0 1.7 6.9 21.8 0.0 0.0 0.0 0.0 0.0 0.6 25.3 16.7 2.9 42.5 1.1 34.5 0.0 1.1 35.6 0 0 Cars, PU, Vans 35 0 3 12 38 0 0 0 0 0 1 44 29 5 74 2 60 0 2 62 174 Cars, PU, Vans 100.0 0.0 100.0 100.0 100.0 0.0 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 100.0 Heavy Trucks 0 0 0 App. Total 0 0 0 0 0.0 0 0 0 0 71.9 0 0 0 0 100 0 0 %Heavy Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Project ID: 16-3083-008 Location: Atlantic Plaza access point PEAK HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 tlantic Plaza access point ttlantic Northbound Plaza access point# Southbound NE 1st St Eastbound NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat jApp.Tt,l Int. Total reaK Flour Anaiys1S trom U t:UU ANI to U`J: UU ANI tlantic Plaza access point Itlantic Plaza access point# Northbound Southbound NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Peak Hour for Entire Intersection Begins at 08:00 AM 8:00 AM 0 0 0 0 0 0 0 0 0 0 3 3 0 2 0 2 5 8 15A 0 0 0 0 0 0 0 0 0 2 8 10 0 2 0 2 12 8:30 AM 0 0 0 0 0 0 0 0 0 1 10 11 0 2 0 2 13 8:45 AM 1 0 0 1 0 0 0 0 0 6 2 8 0 2 0 2 11 Total Volume 1 0 0 1 0 0 0 0 0 9 23 32 0 8 0 8 41 App. Total 100.0 0.0 0.0 100 0.0 0.0 0.0 0 0.0 28.1 71.9 100 0.0 100.0 0.0 100 0 PH F 0 18 0.250 21 1 20 0.000 21 59 Cars, PU, Vans 100.0 0.0 0.0 100.0 0.727 0.0 0.0 0.0 1.000 0.788 Cars, PU, Vans 1 0 0 1 0 0 0 0 0 9 23 32 0 8 0 8 41 Cars, PU, Vans 100.0 0.0 0.0 100.0 0.0 0.0 0.0 0.0 0.0 100.0 100.0 100.0 0.0 100.0 0.0 100.0 100.0 Heavy Trucks 0 0 0 010 0.0 0 0 0 0 0 0 0 0 0 0 0 0 %Heaw Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 DM Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB tlantic Plaza access point Itlantic Plaza access point# Northbound Southbound NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB Peak Hour for Entire Intersection Begins at 04:00 PM 4:00PM 7 0 0 7 0 0 0 0 0 5 1 6 0 8 0 8 21 4:15 PM 2 0 0 2 0 0 0 0 0 7 0 7 1 4 0 5 14 4:30 PM 5 0 0 5 0 0 0 0 0 1 1 2 0 6 0 6 13 4:45 PM 3 0 0 3 0 0 0 0 0 5 1 6 0 2 0 2 11 Total Volume 17 0 0 17 0 0 0 0 0 18 3 21 1 20 0 21 59 App. Total 100.0 0.0 0.0 100 0.0 0.0 0.0 0 0.0 85.7 14.3 100 4.8 95.2 0.0 100 PH F 0.607 0.000 0.750 0.656 0.702 Cars, PU, Vans 17 0 0 17 0 0 0 0 0 18 3 21 1 20 0 21 59 Cars, PU, Vans 100.0 0.0 0.0 100.0 0.0 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 Heavy Trucks 0 0 0 010 0 0 0 0 0 0 0 0 0 0 0 0 %Heaw Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-008 N/S Street: Atlantic Plaza access point #2 E/W Street: NE 1st St DATE: 1/6/2016 DAY: Wednesday CITY: Delray Beach AM AMj1 CTOTANC RT/(FC TOTALS 0 0 0 2 0 0 0 0 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 0 0 0 0 0 0 0 0- 7:15 AM 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 8:00AM 0 0 0 1 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 1 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 0 TOTALS 0 0 0 2 0 0 0 0 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 TOTALS 0 0 0 2 0 0 0 0 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS U NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 0 0 0 1 0 0 0 0- 4:15 PM 0 0 2 0 1 0 0 1 4:30 PM 0 0 0 0 0 0 0 L- 4:45 PM 0 0 1 0 0 0 0 0- 5:00 PM 0 0 0 2 0 0 0 0 5:15 PM 0 0 0 0 0 0 0 0 5:30 PM 0 0 0 2 0 0 2 0 5:45 PM 0 0 2 0 1 0 0 2 IUTALS U U S S L U L j PEAK HOURS ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 0 0 0 0 0 0 2 EB WB EB WB NB SB NB SB 0 8:00 AM 0 0 0 2 0 0 0 0 AM 4:00 PM 0 0 3 1 1 0 0 1 PM RT/(FC IUTALS U U U U U U U 1 U U S U PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT WR 4:00 PM 0 0 0 0 0 0 0 0 0 0 2 0 4:15 PM 0 0 0 0 0 0 0 0 0 0 1 0 4:30 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:45 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:00 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 0 0 0 1 0 0 1 0 5:45 PM 0 0 0 0 0 0 0 0 0 0 1 0 IUTALS U U U U U U U 1 U U S U PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 4:00 PM 0 0 0 0 0 0 0 0 0 0 3 0 E/W Street: NEI" St Speed: 25 -V M U u u C41 N N 4 I 00 O u u CL o 9 aj m 41 m co aj cn 00 co C4 C E C6 cu E cu 0 t 0 U 4-1 � cu 41� N 4J cu=3 =3 :t� m 4J 0 0 0 Ln 0 3: b u u u Project ID: 16-3053-009 Location: Atlantic Plaza access point #3 & NE 1st St City: Delray Beach r.-,- Prinf>ri - rn- 13I1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 4 0 Atlantic Plaza access point #3 Atlantic Plaza access point #3 0 NE 1st St 0 0 0 NE 1st St 3 1 0 4 04 Northbound 0 Southbound 12 Eastbound 0 0 3 Westbound 0 0 Sla l Time Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Total Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0 1 0 0 1 2 7:15 AM 2 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 7:30 AM 2 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 3 7:45 AM 2 0 0 0 2 0 0 0 0 0 1 0 1 0 2 0 0 0 0 0 4 Total 6 0 0 0 6 0 0 0 0 0 1 0 2 0 3 0 2 0 0 2 11 5:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 1 1 5:15 AM 3 0 0 0 3 0 0 0 0 0 0 0 2 0 2 0 0 0 0 0 5 5:30 AM 1 0 0 1 1 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 2 5:45 AM 0 0 0 0 0 0 0 0 0 0 1 1 4 0 6 0 2 0 0 2 S Total 4 0 0 1 4 0 0 0 0 0 1 2 6 1 91 0 3 0 0 3 16 -BREAK- 4:00 415 430 445 T 500 515 530 4 0 0 0 4 0 0 0 0 0 0 3 1 0 4 04 20 0 0 4 12 3 0 0 0 3 0 0 0 0 0 2 4 2 0 S 0 0 0 0 0 11 5 0 0 0 5 0 0 0 0 0 0 1 0 0 1 0 2 0 0 2 S 1 0 0 0 1 0 0 0 0 0 0 2 3 0 5 0 0 0 0 0 6 3 0 0 0 13 0 0 0 0 0 2 10 6 0 18 0 6 0 0 6 37 6 0 0 2 6 0 0 0 0 0 0 1 2 3 3 0 1 0 01 16 1 0 0 0 1 0 0 0 0 0 0 2 0 0 2 0 3 0 0 3 6 6 0 0 0 6 0 0 0 0 0 0 1 1 1 2 0 1 0 0 1 9 Grand Total 39 0 0 3 39 0 0 0 0 0 4 20 22 6 46 1 19 0 0 20 105 Apprch % 100.0 0.0 0.0 7.7 5:00 AM 0 0 0 0 0.0 0.0 0.0 0.0 0 8.7 43.5 47.5 13.0 1 5.0 95.0 0.0 0.0 0 0 Total % 37.1 0.0 0.0 2.9 37.1 0.0 0.0 0.0 0.0 0.0 3.8 19.0 21.0 5.7 43.5 1.0 15.1 0.0 0.0 19.0 0 Cars, PU, Vans 39 0 0 3 39 0 0 0 0 0 4 20 22 6 46 1 19 0 0 20 105 Cars, PU, Vans 100.0 0.0 0.0 100.0 100.0 0.0 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 0.0 0.0 100.0 100.0 Heavy Trucks 0 0 0 0 0 0 0 0 0 0 0 0.375 0 0 0 0 0 0 0 %Heavy Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Project ID: 16-3053-009 Location: Atlantic Plaza access point PEAK HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 tlantic Plaza access point ttlantic Northbound Plaza access point Southbound NE 1st St Eastbound NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I Rat jApp.Tt,l Int. Total reaK Flour Anaiys1S trom U t:UU ANI to U`J: UU ANI tlantic Plaza access point Itlantic Plaza access point Northbound Southbound NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Peak Hour for Entire Intersection Begins at O8:00 AM PM 5:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 1 8 15A 3 0 0 3 0 0 0 0 0 0 2 2 0 0 0 0 5 5:30 AM 1 0 0 1 0 0 0 0 0 1 0 1 0 0 0 0 2 5:45 AM 0 0 0 0 0 0 0 0 1 1 4 6 0 2 0 2 S Total Volume 4 0 0 4 0 0 0 0 1 2 6 9 0 3 0 3 16 App. Total 100.0 0.0 0.0 100 0.0 0.0 0.0 0 11.1 22.2 66.7 100 0.0 100.0 0.0 100 100 PH F 0.333 PH F 0.667 0.000 0.000 0.375 0.444 0.375 0.500 Cars, PU, Vans 4 0 0 4 0 0 0 0 1 2 6 9 0 3 0 3 16 Cars, PU, Vans 100.0 0.0 0.0 100.0 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 0.0 100.0 0.0 100.0 100.0 Heavy Trucks 0 0 0 010 100.0 0 0 0 0 0 0 0 0 0 0 0 0 %Heaw Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 DM Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB tlantic Plaza access point Itlantic Plaza access point Northbound Southbound NE 1st St Eastbound NE 1st St Westbound Start Time I Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl I App. Total Int. Total F'eaK Hour Analysis trom U4: UU F IVB to Uti: UU F IVB Peak Hour for Entire Intersection Begins at 05:00 PM 5:00PM 6 0 0 6 0 0 0 0 0 1 2 3 0 1 0 1 10 5:15 PM 1 0 0 1 0 0 0 0 0 2 0 2 0 3 0 3 6 5:30 PM 6 0 0 6 0 0 0 0 0 1 1 2 0 1 0 1 9 5:45 PM 3 0 0 3 0 0 0 0 0 4 5 9 1 3 0 4 16 Total Volume 16 0 0 16 0 0 0 0 0 S S 16 1 S 0 9 41 App. Total 100.0 0.0 0.0 100 0.0 0.0 0.0 0 0.0 50.0 50.0 100 11.1 88.9 0.0 100 PH F 0.667 0.000 0.444 0.563 0.641 Cars, PU, Vans 16 0 0 16 0 0 0 0 0 S S 16 1 S 0 9 41 Cars, PU, Vans 100.0 0.0 0.0 100.0 0.0 0.0 0.0 0.0 0.0 100.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 Heavy Trucks 0 0 0 010 0 0 0 0 0 0 0 0 0 0 0 0 %Heaw Trucks 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-009 N/S Street: Atlantic Plaza access point #3 E/W Street: NE 1st St DATE: 1/6/2016 DAY: Wednesday CITY: Delray Beach AM AMj1 CTOTANC RT/(FC TOTALS 0 0 0 1 0 0 0 1 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB I SB 7:00 AM 0 0 0 0 0 0 0 0- 7:15 AM 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 8:00AM 0 0 0 0 0 0 0 1 8:15 AM 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 1 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 0 TOTALS 0 0 0 1 0 0 0 1 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 TOTALS 0 0 0 1 0 0 0 1 TOTALS 0 0 0 0 0 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS U NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 0 0 0 0 0 0 0 0- 4:15 PM 0 0 0 0 0 0 0 0- 4:30 PM 0 0 0 0 0 0 0 L- 4:45 PM 0 0 0 0 0 0 0 0- 5:00 PM 0 0 0 2 0 0 3 0 5:15 PM 0 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 0 0 1 0 5:45 PM 0 0 0 0 0 0 0 1 IUTALS U U U L U U 4 1 PEAK HOURS ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 0 T I M E 0 0 0 0 0 0 0 2 EB WB EB WB NB SB NB SB 0 8:00 AM 0 0 0 1 0 0 0 1 AM 5:00 PM 0 0 0 2 0 0 4 1 PM RT/(FC IUTALS L U L U U U U U 1 U L U PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 8:00 AM 0 0 0 0 T I M E NL NT NR SL ST SR EL ET ER WL I WT WR 4:00 PM 0 0 0 0 0 0 0 0 0 0 2 0 4:15 PM 1 0 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:45 PM 0 0 2 0 0 0 0 0 0 0 0 0 5:00 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 0 0 0 0 1 0 0 0 5:45 PM 1 0 0 0 0 0 0 0 0 0 0 0 IUTALS L U L U U U U U 1 U L U PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 5:00 PM 1 0 0 0 0 0 0 0 1 0 0 0 E W Street: Atlantic Pla2 Access # Speed: N/ Ln C4 / \ L/) k � LU Z Cu y Lnz � � I -d6.- '"Z NO 4 4 T- 7?y� �I � m / o § a00 CL o o _ _ e Co \ k / 00 E o k k � o Q ± \ 2 S § •• E : Cu � / & / 4-1 t t - § t ± e _ = \ 7 4 Q / / / 4 T- 7?y� �I Project ID: 16-3053-010 Location: NE 7th Ave & Atlantic Plaza Access #4 City: Delray Beach r.-,- Prinf>ri - rn- P1 %lane - H»vv Tr -k4 Day: Wednesday Date: 1/6/2016 -BREAK- 4:00 415 430 445 T 500 515 530 0 23 1 NE 7th Ave 24 2 NE 7th Ave 0 Atlantic Plaza Access #4 26 Atlantic Plaza Access #4 0 0 00 Northbound 0 7 8 13 Southbound 0 19 3 Eastbound 22 Westbound 21 Sla l Time Left Thru Rgl Peds App. Tow Left Thru Rgl Peds App. Total Left Thru Rgl Peds App. Tow Left Thru I Rgl I Peds JApp. Total Int. Total 7:00 AM 0 7 1 0 S 0 12 0 0 12 0 0 0 0 0 1 0 0 1 1 21 7:15 AM 0 5 0 0 5 2 17 0 0 19 0 0 0 0 0 0 0 0 0 0 24 7:30 AM 0 9 S 0 17 0 13 0 0 13 0 0 0 0 0 0 0 0 0 0 30 7:45 AM 0 9 3 0 12 1 31 0 1 32 0 0 0 0 0 0 0 0 2 0 44 Total 0 30 12 0 42 3 73 0 1 76 0 0 0 0 01 1 0 0 3 1 119 5:00 AM 0 6 3 0 9 6 26 0 0 32 0 0 0 0 0 0 0 0 0 0 41 5:15 AM 1 15 S 0 24 6 24 0 0 30 0 0 0 1 0 0 0 3 0 3 57 5:30 AM 0 3 S 0 11 6 36 1 0 43 1 0 0 0 1 0 0 1 0 1 56 5:45 AM 0 12 10 0 22 9 33 1 0 43 0 0 0 0 0 1 0 0 11 66 Total 1 36 29 0 66 27 119 2 0 148 1 0 0 1 1 1 0 4 1 5 220 -BREAK- 4:00 415 430 445 T 500 515 530 0 23 1 0 24 2 24 0 0 26 0 0 0 00 6 0 7 8 13 63 0 19 3 0 22 2 21 0 0 23 0 0 0 0 0 2 0 8 5 10 55 1 19 3 0 23 3 34 0 0 37 0 0 0 2 0 8 0 6 5 14 74 1 27 5 0 33 3 30 0 0 33 0 0 0 0 0 5 0 6 1 11 77 2 88 12 0 102 10 109 0 0 119 0 0 0 2 0 21 0 27 19 48 269 1 26 2 0 291 3 30 0 1 33 1 0 0 0 11 4 0 5 3 9 72 0 30 0 0 30 2 30 0 0 32 0 0 0 0 0 8 0 4 11 12 74 1 15 2 0 18 2 22 0 0 24 1 0 0 2 1 2 0 6 0 8 51 Grand Total 5 250 60 0 315 49 403 2 3 454 3 0 0 5 3 39 0 54 40 93 865 Apprch % 1.6 79.4 19.0 0.0 10.8 88.8 0.4 0.7 6 100.0 0.0 0.0 166.7 0 41.9 0.0 58.1 43.0 0 0 Total % 0.6 28.9 6.9 0.0 36.4 5.7 46.6 0.2 0.3 52.5 0.3 0.0 0.0 0.6 0.3 4.5 0.0 6.2 4.6 10.8 36 Cars, PU, Vans 5 249 60 0 314 48 401 2 3 451 3 0 0 5 3 39 0 54 40 93 861 Cars, PU, Vans 100.0 99.6 100.0 0.0 99.7 98.0 99.5 100.0 100.0 99.3 100.0 0.0 0.0 100.0 100.0 100.0 0.0 100.0 100.0 100.0 99.5 Heavy Trucks 0 1 0 1.4 1 1 2 0 100 3 0 0 0 0 0 0 0 0.0 0 4 %Heavy Trucks 0.0 0.4 0.0 0.0 0.3 2.0 0.5 0.0 0.0 0.7 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.5 Project ID: 16-3053-010 Location: NE 7th Ave &Atlantic Plaza �� HOURS City: Delray Beach AM Day: Wednesday Date: 1/6/2016 NE 7th Ave Northbound NE 7th Ave Southbound Atlantic Plaza Access #4 I Eastbound I Atlantic Plaza Access #4 Westbound Start Time Left I Thru I R t JApp.T.Wl Left I Thru I R t JApp.T.wl Left I Thru I R t JApp.T.Wl Left I Thru I R t App.Total Int. Total veaK Hour Anaiysis trom U rUU AM to Ua: UU AM NE 7th Ave Northbound NE 7th Ave Southbound Atlantic Plaza Access #4 I Eastbound Atlantic Plaza Access #4 I Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Peak Hour for Entire Intersection Begins at 08:00 AM 4:30 PM 8:00 AM 0 6 3 9 6 26 0 32 0 0 0 0 0 0 0 0 41 8:15 AM 1 15 8 24 6 24 0 30 0 0 0 0 0 0 3 3 57 8:30 AM 0 3 8 11 6 36 1 43 1 0 0 1 0 0 1 1 56 8:45 AM 0 12 10 22 9 33 1 43 0 0 0 0 1 0 0 1 66 Total Volume 1 36 29 66 27 119 2 148 1 0 0 1 1 0 4 5 220 App. Total 1.5 54.5 43.9 100 18.2 80.4 1.4 100 100.0 0.0 0.0 100 20.0 0.0 80.0 100 91.9 PH F 0.688 100.0 0.0 0.0 0.860 54.3 0.0 45.7 0.250 PH F 0.417 0.833 Cars, PU, Vans 1 36 29 66 26 117 2 145 1 0 0 1 1 0 4 5 217 Cars, PU, Vans 100.0 100.0 100.0 100.0 96.3 98.3 100.0 98.0 100.0 0.0 0.0 100.0 100.0 0.0 100.0 100.0 98.6 Heavy Trucks 0 0 0 0 1 2 0 3 0 0 0 0 0 0 0 0 3 %Heave Trucks 0.0 0.0 0.0 0.0 3.7 1.7 0.0 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 1.4 DM Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi NE 7th Ave Northbound NE 7th Ave Southbound Atlantic Plaza Access #4 I Eastbound Atlantic Plaza Access #4 I Westbound Start Time Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl JApp.T.wl Left I Thru I Rgl JApp.T.Wl Left I Thru I Rgl App.Total Int. Total F'eaK Hour Anaiysis trom U4:UU Hmi to Uti:UU Hmi Peak Hour for Entire Intersection Begins at 04:30 PM 4:30 PM 1 19 3 23 3 34 0 37 0 0 0 0 8 0 6 14 74 4:45 PM 1 27 5 33 3 30 0 33 0 0 0 0 5 0 6 11 77 5:00 PM 1 26 2 29 3 30 0 33 1 0 0 1 4 0 5 9 72 5:15 PM 0 30 0 30 2 30 0 32 0 0 0 0 8 0 4 12 74 Total Volume 3 102 10 115 11 124 0 135 1 0 0 1 25 0 21 46 297 App. Total 2.6 88.7 8.7 100 8.1 91.9 0.0 100 100.0 0.0 0.0 100 54.3 0.0 45.7 100 PH F 0.871 0.912 0.250 0.821 0.964 Cars, PU, Vans 3 101 10 114 11 124 0 135 1 0 0 1 25 0 21 46 296 Cars, PU, Vans 100.0 99.0 100.0 99.1 100.0 100.0 0.0 100.0 100.0 0.0 0.0 100.0 100.0 0.0 100.0 100.0 99.7 Heavy Trucks 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 %Heave Trucks 0.0 1.0 0.0 0.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.3 PREPARED BY NATIONAL DATA & SURVEYING SERVICES PROJECT#: 16-3083-010 N/S Street: NE 7th Ave E/W Street: Atlantic Plaza Access #4 DATE: 1/6/2016 DAY: Wednesday CITY: Delray Beach AM AMj1 CTOTANC RT/(FC TOTALS 1 0 0 0 2 2 0 1 TOTALS 0 0 0 1 1 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 7:00 AM 0 0 0 0 0 1 0 0- 7:15 AM 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 7:45 AM 1 0 0 0 1 1 0 0 8:00AM 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 0 0 0 1 8:30 AM 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 0 1 0 0 0 TOTALS 1 0 0 0 2 2 0 1 TOTALS 0 0 0 1 1 0 0 0 0 0 0 0 PM AMj1 CTOTANC NORTH LEG NB EAST LEG WEST LEG SB EB WB EB WB NB WB NB T I M E NL I NT I NR SL I ST SR EL I ET I ER WL I WT I WR 7:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:15 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 7:45 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:00 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:15 AM 0 0 0 0 1 0 0 0 0 0 0 0 8:30 AM 0 0 0 0 0 0 0 0 0 0 0 0 8:45 AM 0 0 0 1 0 0 0 0 0 0 0 0 TOTALS 1 0 0 0 2 2 0 1 TOTALS 0 0 0 1 1 0 0 0 0 0 0 0 PM AMj1 CTOTANC IUTALS 1 NORTH LEG SOUTH LEG EAST LEG WEST LEG T I M E EB WB EB WB NB SB NB SB 4:00 PM 0 0 0 0 1 7 0 0- 4:15 PM 0 0 0 0 5 0 0 0- 4:30 PM 0 0 0 0 1 4 0 2 4:45 PM 0 0 0 0 0 1 0 0- 5:00 PM 0 1 0 0 1 2 0 0 5:15 PM 0 0 0 0 8 3 0 0 5:30 PM 0 0 0 0 0 0 1 1 5:45 PM 1 0 0 0 1 2 0 0 IUTALS 1 1 U U 1/ 19 1 j PEAK HOURS ST SR EL ET WB 800 AM 0 0 0 1 T I M E NL NT PEDESTRIANS SL ST SR EL ET ER WL NORTH LEG SOUTH LEG EAST LEG WEST LEG 1 T I M E 0 0 0 0 0 0 0 0 EB WB EB WB NB SB NB SB 0 8:00 AM 0 0 0 0 1 0 0 1 AM 4:30 PM 0 1 0 0 10 10 0 2 PM RT/(FC IUTALS U L U U S U U 1 U U U 1 PEAK HOURS BIKES NB I SB I NB I WB T I M E SB EB ST SR EL ET WB 800 AM 0 0 0 1 T I M E NL NT NR SL ST SR EL ET ER WL I WT WR 4:00 PM 0 1 0 0 0 0 0 0 0 0 0 0 4:15 PM 0 0 0 0 0 0 0 0 0 0 0 0 4:30 PM 0 0 0 0 3 0 0 0 0 0 0 0 4:45 PM 0 0 0 0 1 0 0 1 0 0 0 0 5:00 PM 0 0 0 0 0 0 0 0 0 0 0 1- 5:15 5:15 PM 0 1 0 0 1 0 0 0 0 0 0 0 5:30 PM 0 0 0 0 0 0 0 0 0 0 0 0 5:45 PM 0 0 0 0 0 0 0 0 0 0 0 0 IUTALS U L U U S U U 1 U U U 1 PEAK HOURS BIKES NB I SB I EB I WB T I M E NL NT NR SL ST SR EL ET ER WL WT WR 800 AM 0 0 0 1 1 0 0 0 0 0 0 0 4:30 PM 0 1 0 0 5 0 0 1 0 0 0 1 HCM Signalized Intersection Capacity Analysis 1: SE 5th Ave & NE 1st St EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 2016 Existing - AMPeak Hour --1. 0.93 0.93 Volume (vph) 0 26 39 17 56 0 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 'fir 4 0.93 0.93 Volume (vph) 0 26 39 17 56 0 0 0 0 24 1088 53 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 0.95 Frpb, ped/bikes 1.00 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 0.98 1.00 Frt 0.92 1.00 1.00 0.99 Flt Protected 1.00 0.99 0.95 1.00 Satd. Flow (prot) 1712 1824 1751 3546 Flt Permitted 1.00 0.92 0.95 1.00 Satd. Flow (Berm) 1712 1704 1751 3546 Peak -hour factor, PHF 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 Adj. Flow (vph) 0 28 42 18 60 0 0 0 0 26 1170 57 RTOR Reduction (vph) 0 36 0 0 0 0 0 0 0 0 2 0 Lane Group Flow (vph) 0 34 0 0 78 0 0 0 0 26 1225 0 Confl. Peds. (#/hr) 6 Confl. Bikes (#/hr) 1 Heavy Vehicles (%) 2% 2% 2% 3% 3% 3% 1 % 1 % 1 % 1 % 1 % 1 % Turn Type NA Perm NA Perm NA Protected Phases 4 8 6 Permitted Phases 8 6 Actuated Green, G (s) 15.6 15.6 82.1 82.1 Effective Green, g (s) 15.6 15.6 82.1 82.1 Actuated g/C Ratio 0.14 0.14 0.76 0.76 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 247 246 1334 2703 v/s Ratio Prot 0.02 c0.35 v/s Ratio Perm c0.05 0.01 v/c Ratio 0.14 0.32 0.02 0.45 Uniform Delay, d1 40.2 41.3 3.1 4.6 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.3 0.7 0.0 0.6 Delay (s) 40.4 42.0 3.1 5.2 Level of Service D D A A Approach Delay (s) 40.4 42.0 0.0 5.2 Approach LOS D D A A Intersection Summar HCM 2000 Control Delay 9.0 HCM 2000 Level of Service A HCM 2000 Volume to Capacity ratio 0.43 Actuated Cycle Length (s) 107.7 Sum of lost time (s) 10.0 Intersection Capacity Utilization 56.8% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Unsignalized Intersection Capacity Analysis 2: N FEDERAL HWY & NE 1st St 2016 Existing - AM II Peak Hour --1. .4--- t i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations Volume (veh/h) 18 32 0 0 19 10 54 567 14 0 0 0 Sign Control Stop Stop Free Free Grade 0% 0% 0% 0% Peak Hour Factor 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 Hourly flow rate (vph) 22 39 0 0 23 12 66 691 17 0 0 0 Pedestrians 2 1 Lane Width (ft) 12.0 0.0 Walking Speed (ft/s) 4.0 4.0 Percent Blockage 0 0 Right turn flare (veh) Median type None None Median storage veh) Upstream signal (ft) 656 pX, platoon unblocked 0.91 0.91 0.91 0.91 0.91 0.91 vC, conflicting volume 504 842 2 851 834 355 2 709 vC1, stage 1 conf vol vC2, stage 2 conf vol vCu, unblocked vol 256 628 2 638 618 92 2 481 tC, single (s) 7.5 6.5 6.9 7.5 6.5 6.9 4.1 4.1 tC, 2 stage (s) tF (s) 3.5 4.0 3.3 3.5 4.0 3.3 2.2 2.2 p0 queue free % 96 89 100 100 93 99 96 100 cM capacity (veh/h) 557 347 1079 293 353 864 1624 987 Direction, Lane # EB 1 WB 1 NB 1 NB 2 NB 3 Volume Total 61 35 66 461 248 Volume Left 22 0 66 0 0 Volume Right 0 12 0 0 17 cSH 401 444 1624 1700 1700 Volume to Capacity 0.15 0.08 0.04 0.27 0.15 Queue Length 95th (ft) 13 6 3 0 0 Control Delay (s) 15.6 13.8 7.3 0.0 0.0 Lane LOS C B A Approach Delay (s) 15.6 13.8 0.6 Approach LOS C B Intersection Summary Average Delay 2.2 Intersection Capacity Utilization 32.1% ICU Level of Service A Analysis Period (min) 15 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM 2010 TWSC 3: SE 7th Ave & NE 1st St 2016 Existing - AM Peak Hour Intersection Int Delay, s/veh 3.1 Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Vol, veh/h 6 18 22 2 6 1 13 31 0 14 125 10 Conflicting Peds, #/hr 4 0 0 0 0 4 2 0 3 3 0 2 Sign Control Stop Stop Stop Stop Stop Stop Free Free Free Free Free Free RT Channelized - None 5.51 - None - Critical Hdwy Stg 2 None 5.52 - None Storage Length 5.51 - - - Follow-up Hdwy 3.518 4.018 3.318 3.509 4.009 3.309 Veh in Median Storage, # 2.209 0 696 650 0 679 0 1032 1429 0 Stage 1 Grade, % 747 0 944 0 - - 0 Stage 2 937 0 - Peak Hour Factor 88 88 88 88 88 88 88 88 88 88 88 88 Heavy Vehicles, % 2 2 2 1 1 1 1 1 1 1 1 1 Mvmt Flow 7 20 25 2 7 1 15 35 0 16 142 11 Major/Minor Minor2 Minor1 Major1 Major2 Conflicting Flow All 257 253 155 275 258 42 157 0 0 39 0 0 Stage 1 184 184 - 69 69 - - - - - - - Stage 2 73 69 - 206 189 - - - Critical Hdwy 7.12 6.52 6.22 7.11 6.51 6.21 4.11 4.11 Critical Hdwy Stg 1 6.12 5.52 - 6.11 5.51 - - - Critical Hdwy Stg 2 6.12 5.52 - 6.11 5.51 - - - Follow-up Hdwy 3.518 4.018 3.318 3.509 4.009 3.309 2.209 2.209 Pot Cap -1 Maneuver 696 650 891 679 648 1032 1429 1577 Stage 1 818 747 - 944 839 - - - Stage 2 937 837 - 798 746 - - - Platoon blocked, % Mov Cap -1 Maneuver 674 632 886 629 630 1026 1425 1573 Mov Cap -2 Maneuver 674 632 - 629 630 - - - Stage 1 806 736 931 827 Stage 2 916 825 744 735 Approach EB WB NB SB HCM Control Delay, s 10.2 10.6 2.2 0.7 HCM LOS B B Minor Lane/Major Mvmt NBL NBT NBR EBLn1WBLn1 SBL SBT SBR Capacity (veh/h) 1425 739 658 1573 HCM Lane V/C Ratio 0.01 0.071 0.016 0.01 HCM Control Delay (s) 7.6 0 10.2 10.6 7.3 0 HCM Lane LOS A A B B A A HCM 95th %tile Q(veh) 0 - 0.2 0 0 - Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 4: SE 5th Ave & E Atlantic Ave 2016 Existing - AM II Peak Hour --1. 4--- t i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations Volume (vph) 0 227 67 63 201 0 0 0 0 60 1028 56 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.99 1.00 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 1.00 0.97 1.00 Frt 0.97 1.00 1.00 1.00 0.99 Flt Protected 1.00 0.95 1.00 0.95 1.00 Satd. Flow (prot) 1808 1783 1881 1737 3542 Flt Permitted 1.00 0.29 1.00 0.95 1.00 Satd. Flow (perm) 1808 537 1881 1737 3542 Peak -hour factor, PHF 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 Adj. Flow (vph) 0 234 69 65 207 0 0 0 0 62 1060 58 RTOR Reduction (vph) 0 11 0 0 0 0 0 0 0 0 3 0 Lane Group Flow (vph) 0 292 0 65 207 0 0 0 0 62 1115 0 Confl. Peds. (#/hr) 15 15 17 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA pm+pt NA Perm NA Protected Phases 4 3 8 6 Permitted Phases 8 6 Actuated Green, G (s) 21.9 33.4 33.4 45.3 45.3 Effective Green, g (s) 21.9 33.4 33.4 45.3 45.3 Actuated g/C Ratio 0.25 0.38 0.38 0.51 0.51 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 446 293 708 887 1808 v/s Ratio Prot c0.16 0.02 c0.11 c0.31 v/s Ratio Perm 0.07 0.04 v/c Ratio 0.65 0.22 0.29 0.07 0.62 Uniform Delay, d1 30.0 19.0 19.4 11.0 15.5 Progression Factor 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 3.4 0.4 0.2 0.2 1.6 Delay (s) 33.4 19.4 19.6 11.2 17.1 Level of Service C B B B B Approach Delay (s) 33.4 19.5 0.0 16.8 Approach LOS C B A B Intersection Summary HCM 2000 Control Delay 20.1 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.61 Actuated Cycle Length (s) 88.7 Sum of lost time (s) 15.0 Intersection Capacity Utilization 66.0% ICU Level of Service C Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 2 HCM Signalized Intersection Capacity Analysis 5: N FEDERAL HWY & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR 2016 Existing - AMPeak Hour --1- t 0.81 0.81 Volume (vph) II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 4 t 0.81 0.81 Volume (vph) 68 219 0 0 190 56 74 511 57 0 0 0 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 0.95 0.95 1.00 0.95 Frpb, ped/bikes 1.00 0.99 1.00 1.00 Flpb, ped/bikes 1.00 1.00 1.00 1.00 Frt 1.00 0.97 1.00 0.99 Flt Protected 0.99 1.00 0.95 1.00 Satd. Flow (prot) 3527 3431 1781 3515 Flt Permitted 0.75 1.00 0.95 1.00 Satd. Flow (Berm) 2676 3431 1781 3515 Peak -hour factor, PHF 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 Adj. Flow (vph) 84 270 0 0 235 69 91 631 70 0 0 0 RTOR Reduction (vph) 0 0 0 0 29 0 0 7 0 0 0 0 Lane Group Flow (vph) 0 354 0 0 275 0 91 694 0 0 0 0 Confl. Peds. (#/hr) 9 9 2 3 Confl. Bikes (#/hr) 1 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type pm+pt NA NA Perm NA Protected Phases 7 4 8 2 Permitted Phases 4 2 Actuated Green, G (s) 38.0 20.0 45.0 45.0 Effective Green, g (s) 38.0 20.0 45.0 45.0 Actuated g/C Ratio 0.41 0.22 0.48 0.48 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 1212 737 861 1700 v/s Ratio Prot c0.04 c0.08 c0.20 v/s Ratio Perm 0.08 0.05 v/c Ratio 0.29 0.37 0.11 0.41 Uniform Delay, d1 18.5 31.1 13.1 15.4 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.1 0.3 0.2 0.7 Delay (s) 18.6 31.5 13.3 16.2 Level of Service B C B B Approach Delay (s) 18.6 31.5 15.8 0.0 Approach LOS B C B A Intersection Summar HCM 2000 Control Delay 19.8 HCM 2000 Level of Service B HCM 2000 Volume to Capacity ratio 0.39 Actuated Cycle Length (s) 93.0 Sum of lost time (s) 15.0 Intersection Capacity Utilization 62.5% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 3 HCM Signalized Intersection Capacity Analysis 6: SE 7th Ave & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR 2016 Existing - AMPeak Hour --1- Lane Configurations 0.78 0 0.78 0.78 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.78 0 0.78 0.78 Adj. Flow (vph) 33 297 Volume (vph) 26 232 17 9 213 25 5 14 25 62 33 28 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 0.95 1.00 0.95 1.00 1.00 1.00 Frpb, ped/bikes 1.00 1.00 1.00 1.00 0.99 1.00 0.99 Flpb, ped/bikes 0.98 1.00 0.99 1.00 1.00 1.00 1.00 Frt 1.00 0.99 1.00 0.98 0.92 1.00 0.93 Flt Protected 0.95 1.00 0.95 1.00 0.99 0.95 1.00 Satd. Flow (prot) 1739 3492 1746 3466 1665 1770 1723 Flt Permitted 0.51 1.00 0.50 1.00 0.98 0.72 1.00 Satd. Flow (Berm) 940 3492 913 3466 1647 1342 1723 Peak -hour factor, PHF 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 Adj. Flow (vph) 33 297 22 12 273 32 6 18 32 79 42 36 RTOR Reduction (vph) 0 6 0 0 10 0 0 11 0 0 12 0 Lane Group Flow (vph) 33 313 0 12 295 0 0 45 0 79 66 0 Confl. Peds. (#/hr) 10 8 8 10 1 1 Confl. Bikes (#/hr) 1 Heavy Vehicles (%) 2% 2% 2% 2% 2% 2% 4% 4% 4% 2% 2% 2% Turn Type Perm NA Perm NA Perm NA Perm NA Protected Phases 4 8 2 6 Permitted Phases 4 8 2 6 Actuated Green, G (s) 20.0 20.0 20.0 20.0 60.0 60.0 60.0 Effective Green, g (s) 20.0 20.0 20.0 20.0 60.0 60.0 60.0 Actuated g/C Ratio 0.22 0.22 0.22 0.22 0.67 0.67 0.67 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 208 776 202 770 1098 894 1148 v/s Ratio Prot c0.09 0.09 0.04 v/s Ratio Perm 0.04 0.01 0.03 c0.06 v/c Ratio 0.16 0.40 0.06 0.38 0.04 0.09 0.06 Uniform Delay, d1 28.2 29.9 27.6 29.8 5.1 5.3 5.2 Progression Factor 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.4 0.3 0.1 0.3 0.1 0.2 0.1 Delay (s) 28.6 30.2 27.7 30.1 5.2 5.5 5.3 Level of Service C C C C A A A Approach Delay (s) 30.1 30.0 5.2 5.4 Approach LOS C C A A Intersection Summar HCM 2000 Control Delay 24.1 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.17 Actuated Cycle Length (s) 90.0 Sum of lost time (s) 10.0 Intersection Capacity Utilization 46.6% ICU Level of Service A Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 4 HCM Signalized Intersection Capacity Analysis 1: SE 5th Ave & NE 1st St EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 2016 Existing - PMPeak Hour --1. 0.93 0.93 Volume (vph) 0 74 49 28 94 0 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.92 4 0.93 0.93 Volume (vph) 0 74 49 28 94 0 0 0 0 28 890 61 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.99 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 0.95 1.00 Frt 0.95 1.00 1.00 0.99 Flt Protected 1.00 0.99 0.95 1.00 Satd. Flow (prot) 1762 1856 1703 3528 Flt Permitted 1.00 0.91 0.95 1.00 Satd. Flow (Berm) 1762 1701 1703 3528 Peak -hour factor, PHF 0.92 0.92 0.92 0.92 0.92 0.92 0.93 0.93 0.93 0.92 0.92 0.92 Adj. Flow (vph) 0 80 53 30 102 0 0 0 0 30 967 66 RTOR Reduction (vph) 0 23 0 0 0 0 0 0 0 0 4 0 Lane Group Flow (vph) 0 110 0 0 132 0 0 0 0 30 1029 0 Confl. Peds. (#/hr) 6 6 14 10 Confl. Bikes (#/hr) 1 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA Perm NA Perm NA Protected Phases 4 8 6 Permitted Phases 8 6 Actuated Green, G (s) 20.0 20.0 77.7 77.7 Effective Green, g (s) 20.0 20.0 77.7 77.7 Actuated g/C Ratio 0.19 0.19 0.72 0.72 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 327 315 1228 2545 v/s Ratio Prot 0.06 c0.29 v/s Ratio Perm c0.08 0.02 v/c Ratio 0.34 0.42 0.02 0.40 Uniform Delay, d1 38.1 38.7 4.3 5.9 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.6 0.9 0.0 0.5 Delay (s) 38.7 39.6 4.3 6.4 Level of Service D D A A Approach Delay (s) 38.7 39.6 0.0 6.3 Approach LOS D D A A Intersection Summar HCM 2000 Control Delay 12.9 HCM 2000 Level of Service B HCM 2000 Volume to Capacity ratio 0.41 Actuated Cycle Length (s) 107.7 Sum of lost time (s) 10.0 Intersection Capacity Utilization 64.2% ICU Level of Service C Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Unsignalized Intersection Capacity Analysis 2: N FEDERAL HWY & NE 1st St 2016 Existing - PM II Peak Hour --1. .4--- t i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 4 ' Volume (veh/h) 63 39 0 0 33 23 89 1145 21 0 0 0 Sign Control Stop Stop Free Free Grade 0% 0% 0% 0% Peak Hour Factor 0.97 1.00 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.82 0.82 0.82 Hourly flow rate (vph) 65 39 0 0 34 24 92 1180 22 0 0 0 Pedestrians 14 13 6 Lane Width (ft) 12.0 12.0 0.0 Walking Speed (ft/s) 4.0 4.0 4.0 Percent Blockage 1 1 0 Right turn flare (veh) Median type None None Median storage veh) Upstream signal (ft) 656 pX, platoon unblocked 0.77 0.77 0.77 0.77 0.77 0.77 vC, conflicting volume 834 1413 14 1407 1402 620 14 1215 vC1, stage 1 conf vol vC2, stage 2 conf vol vCu, unblocked vol 184 936 14 929 922 0 14 679 tC, single (s) 7.5 6.5 6.9 7.5 6.5 6.9 4.1 4.1 tC, 2 stage (s) tF (s) 3.5 4.0 3.3 3.5 4.0 3.3 2.2 2.2 p0 queue free % 86 79 100 100 82 97 94 100 cM capacity (veh/h) 458 188 1053 135 192 827 1591 697 Direction, Lane # EB 1 WB 1 NB 1 NB 2 NB 3 Volume Total 104 58 92 787 415 Volume Left 65 0 92 0 0 Volume Right 0 24 0 0 22 cSH 298 280 1591 1700 1700 Volume to Capacity 0.35 0.21 0.06 0.46 0.24 Queue Length 95th (ft) 38 19 5 0 0 Control Delay (s) 23.4 21.2 7.4 0.0 0.0 Lane LOS C C A Approach Delay (s) 23.4 21.2 0.5 Approach LOS C C Intersection Summary Average Delay 3.0 Intersection Capacity Utilization 51.2% ICU Level of Service A Analysis Period (min) 15 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM 2010 TWSC 3: SE 7th Ave & NE 1st St 2016 Existing - PM Peak Hour Intersection Int Delay, s/veh 4 Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Vol, veh/h 14 8 38 7 23 13 29 94 4 2 87 4 Conflicting Peds, #/hr 0 0 4 4 0 0 3 0 19 19 0 3 Sign Control Stop Stop Stop Stop Stop Stop Free Free Free Free Free Free RT Channelized - None 5.51 - None - Critical Hdwy Stg 2 None 5.52 - None Storage Length 5.51 - - - Follow-up Hdwy 3.518 4.018 3.318 3.509 4.009 3.309 Veh in Median Storage, # 2.209 0 665 636 0 662 0 929 1499 0 Stage 1 Grade, % 811 0 838 0 - - 0 Stage 2 817 0 - Peak Hour Factor 95 95 95 95 95 95 95 95 95 95 95 95 Heavy Vehicles, % 2 2 2 1 1 1 1 1 1 1 1 1 Mvmt Flow 15 8 40 7 24 14 31 99 4 2 92 4 Major/Minor Minor2 Minor1 Major1 Major2 Conflicting Flow All 287 270 117 292 270 124 100 0 0 107 0 0 Stage 1 102 102 - 166 166 - - - - - - - Stage 2 185 168 - 126 104 - - - Critical Hdwy 7.12 6.52 6.22 7.11 6.51 6.21 4.11 4.11 Critical Hdwy Stg 1 6.12 5.52 - 6.11 5.51 - - - Critical Hdwy Stg 2 6.12 5.52 - 6.11 5.51 - - - Follow-up Hdwy 3.518 4.018 3.318 3.509 4.009 3.309 2.209 2.209 Pot Cap -1 Maneuver 665 636 935 662 638 929 1499 1490 Stage 1 904 811 - 838 763 - - - Stage 2 817 759 - 880 811 - - - Platoon blocked, % Mov Cap -1 Maneuver 612 617 917 604 619 911 1475 1466 Mov Cap -2 Maneuver 612 617 - 604 619 - - - Stage 1 881 807 817 744 Stage 2 749 740 819 807 Approach EB WB NB SB HCM Control Delay, s 10.1 10.7 1.7 0.2 HCM LOS B B Minor Lane/Major Mvmt NBL NBT NBR EBLn1WBLn1 SBL SBT SBR Capacity (veh/h) 1475 776 682 1466 HCM Lane V/C Ratio 0.021 0.081 0.066 0.001 HCM Control Delay (s) 7.5 0 10.1 10.7 7.5 0 HCM Lane LOS A A B B A A HCM 95th %tile Q(veh) 0.1 - 0.3 0.2 0 - Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 4: SE 5th Ave & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR 2016 Existing - PMPeak Hour --1. 0.97 0.97 0.94 0.94 Volume (vph) II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.97 0.97 0.97 0.94 0.94 Volume (vph) 0 253 57 97 198 0 0 0 0 120 768 79 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.94 1.00 1.00 1.00 0.98 Flpb, ped/bikes 1.00 0.98 1.00 0.91 1.00 Frt 0.98 1.00 1.00 1.00 0.99 Flt Protected 1.00 0.95 1.00 0.95 1.00 Satd. Flow (prot) 1725 1745 1881 1634 3438 Flt Permitted 1.00 0.26 1.00 0.95 1.00 Satd. Flow (Berm) 1725 487 1881 1634 3438 Peak -hour factor, PHF 0.94 0.94 0.94 0.94 0.94 0.94 0.97 0.97 0.97 0.94 0.94 0.94 Adj. Flow (vph) 0 269 61 103 211 0 0 0 0 128 817 84 RTOR Reduction (vph) 0 9 0 0 0 0 0 0 0 0 6 0 Lane Group Flow (vph) 0 321 0 103 211 0 0 0 0 128 895 0 Confl. Peds. (#/hr) 224 224 50 86 Confl. Bikes (#/hr) 1 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA pm+pt NA Perm NA Protected Phases 4 3 8 6 Permitted Phases 8 6 Actuated Green, G (s) 23.7 35.7 35.7 45.5 45.5 Effective Green, g (s) 23.7 35.7 35.7 45.5 45.5 Actuated g/C Ratio 0.26 0.39 0.39 0.50 0.50 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 448 287 736 815 1715 v/s Ratio Prot c0.19 c0.03 0.11 c0.26 v/s Ratio Perm 0.11 0.08 v/c Ratio 0.72 0.36 0.29 0.16 0.52 Uniform Delay, d1 30.7 19.3 19.0 12.4 15.5 Progression Factor 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 5.4 0.8 0.2 0.4 1.1 Delay (s) 36.1 20.1 19.2 12.8 16.6 Level of Service D C B B B Approach Delay (s) 36.1 19.5 0.0 16.1 Approach LOS D B A B Intersection Summar HCM 2000 Control Delay 20.7 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.57 Actuated Cycle Length (s) 91.2 Sum of lost time (s) 15.0 Intersection Capacity Utilization 61.7% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 2 HCM Signalized Intersection Capacity Analysis 5: N FEDERAL HWY & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR 2016 Existing - PMPeak Hour --1- 0.98 0.98 0.98 Volume (vph) II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.98 0.98 0.98 0.98 Volume (vph) 72 301 0 0 300 147 95 1036 85 0 0 0 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 0.95 0.95 1.00 0.95 Frpb, ped/bikes 1.00 0.95 1.00 1.00 Flpb, ped/bikes 0.99 1.00 0.90 1.00 Frt 1.00 0.95 1.00 0.99 Flt Protected 0.99 1.00 0.95 1.00 Satd. Flow (prot) 3516 3223 1612 3520 Flt Permitted 0.71 1.00 0.95 1.00 Satd. Flow (Berm) 2532 3223 1612 3520 Peak -hour factor, PHF 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.81 0.81 0.81 Adj. Flow (vph) 73 307 0 0 306 150 97 1057 87 0 0 0 RTOR Reduction (vph) 0 0 0 0 64 0 0 5 0 0 0 0 Lane Group Flow (vph) 0 380 0 0 392 0 97 1139 0 0 0 0 Confl. Peds. (#/hr) 84 84 56 21 Confl. Bikes (#/hr) 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type pm+pt NA NA Perm NA Protected Phases 7 4 8 2 Permitted Phases 4 2 Actuated Green, G (s) 38.4 20.4 45.0 45.0 Effective Green, g (s) 38.4 20.4 45.0 45.0 Actuated g/C Ratio 0.41 0.22 0.48 0.48 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 1177 703 776 1695 v/s Ratio Prot c0.04 c0.12 c0.32 v/s Ratio Perm 0.09 0.06 v/c Ratio 0.32 0.56 0.12 0.67 Uniform Delay, d1 18.7 32.5 13.3 18.5 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.2 1.0 0.3 2.1 Delay (s) 18.8 33.4 13.7 20.7 Level of Service B C B C Approach Delay (s) 18.8 33.4 20.1 0.0 Approach LOS B C C A Intersection Summar HCM 2000 Control Delay 22.8 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.59 Actuated Cycle Length (s) 93.4 Sum of lost time (s) 15.0 Intersection Capacity Utilization 77.3% ICU Level of Service D Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 3 HCM Signalized Intersection Capacity Analysis 6: SE 7th Ave & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR 2016 Existing - PMPeak Hour --1- Lane Configurations 0.96 0 0.96 0.96 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.96 0 0.96 0.96 Adj. Flow (vph) 20 352 Volume (vph) 19 338 29 26 401 58 6 39 36 71 35 40 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 0.95 1.00 0.95 1.00 1.00 1.00 Frpb, ped/bikes 1.00 0.97 1.00 0.97 0.99 1.00 0.99 Flpb, ped/bikes 0.90 1.00 0.84 1.00 1.00 0.98 1.00 Frt 1.00 0.99 1.00 0.98 0.94 1.00 0.92 Flt Protected 0.95 1.00 0.95 1.00 1.00 0.95 1.00 Satd. Flow (prot) 1614 3438 1493 3396 1741 1747 1708 Flt Permitted 0.33 1.00 0.43 1.00 0.99 0.70 1.00 Satd. Flow (Berm) 564 3438 675 3396 1729 1290 1708 Peak -hour factor, PHF 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 Adj. Flow (vph) 20 352 30 27 418 60 6 41 38 74 36 42 RTOR Reduction (vph) 0 7 0 0 12 0 0 13 0 0 14 0 Lane Group Flow (vph) 20 375 0 27 466 0 0 72 0 74 64 0 Confl. Peds. (#/hr) 83 112 112 83 15 6 15 6 Confl. Bikes (#/hr) 6 1 1 4 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type Perm NA Perm NA Perm NA Perm NA Protected Phases 4 8 2 6 Permitted Phases 4 8 2 6 Actuated Green, G (s) 20.8 20.8 20.8 20.8 60.0 60.0 60.0 Effective Green, g (s) 20.8 20.8 20.8 20.8 60.0 60.0 60.0 Actuated g/C Ratio 0.23 0.23 0.23 0.23 0.66 0.66 0.66 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 129 787 154 777 1142 852 1128 v/s Ratio Prot 0.11 c0.14 0.04 v/s Ratio Perm 0.04 0.04 0.04 c0.06 v/c Ratio 0.16 0.48 0.18 0.60 0.06 0.09 0.06 Uniform Delay, d1 28.0 30.3 28.1 31.3 5.5 5.5 5.4 Progression Factor 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.6 0.5 0.5 1.3 0.1 0.2 0.1 Delay (s) 28.5 30.7 28.7 32.5 5.6 5.7 5.5 Level of Service C C C C A A A Approach Delay (s) 30.6 32.3 5.6 5.6 Approach LOS C C A A Intersection Summar HCM 2000 Control Delay 26.2 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.22 Actuated Cycle Length (s) 90.8 Sum of lost time (s) 10.0 Intersection Capacity Utilization 46.6% ICU Level of Service A Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 4 HCM Signalized Intersection Capacity Analysis 1: NE 5th Ave & NE 1 st St EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 2016 Build - AMPeak Hour --1. 0.93 0.93 Volume (vph) 0 24 52 65 63 0 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 'fir 4 0.93 0.93 Volume (vph) 0 24 52 65 63 0 0 0 0 47 1204 63 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 0.95 Frpb, ped/bikes 1.00 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 0.98 1.00 Frt 0.91 1.00 1.00 0.99 Flt Protected 1.00 0.98 0.95 1.00 Satd. Flow (prot) 1691 1799 1751 3544 Flt Permitted 1.00 0.80 0.95 1.00 Satd. Flow (Berm) 1691 1473 1751 3544 Peak -hour factor, PHF 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 0.93 Adj. Flow (vph) 0 26 56 70 68 0 0 0 0 51 1295 68 RTOR Reduction (vph) 0 46 0 0 0 0 0 0 0 0 3 0 Lane Group Flow (vph) 0 36 0 0 138 0 0 0 0 51 1360 0 Confl. Peds. (#/hr) 6 Confl. Bikes (#/hr) 1 Heavy Vehicles (%) 2% 2% 2% 3% 3% 3% 1 % 1 % 1 % 1 % 1 % 1 % Turn Type NA Perm NA Perm NA Protected Phases 4 8 6 Permitted Phases 8 6 Actuated Green, G (s) 20.2 20.2 78.6 78.6 Effective Green, g (s) 20.2 20.2 78.6 78.6 Actuated g/C Ratio 0.19 0.19 0.72 0.72 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 313 273 1264 2560 v/s Ratio Prot 0.02 c0.38 v/s Ratio Perm c0.09 0.03 v/c Ratio 0.12 0.51 0.04 0.53 Uniform Delay, d1 36.9 39.8 4.3 6.8 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.2 1.5 0.1 0.8 Delay (s) 37.0 41.3 4.4 7.6 Level of Service D D A A Approach Delay (s) 37.0 41.3 0.0 7.5 Approach LOS D D A A Intersection Summar HCM 2000 Control Delay 11.8 HCM 2000 Level of Service B HCM 2000 Volume to Capacity ratio 0.53 Actuated Cycle Length (s) 108.8 Sum of lost time (s) 10.0 Intersection Capacity Utilization 60.3% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Unsignalized Intersection Capacity Analysis 2: N Federal Hwy & NE 1st St 2016 Build - AM II Peak Hour --1. t i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 'fit Volume (veh/h) 24 47 0 0 57 12 71 618 60 0 0 0 Sign Control Stop Stop Free Free Grade 0% 0% 0% 0% Peak Hour Factor 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 0.82 Hourly flow rate (vph) 29 57 0 0 70 15 87 754 73 0 0 0 Pedestrians 2 1 Lane Width (ft) 12.0 0.0 Walking Speed (ft/s) 4.0 4.0 Percent Blockage 0 0 Right turn flare (veh) Median type None None Median storage veh) Upstream signal (ft) pX, platoon unblocked vC, conflicting volume 602 1002 2 992 965 414 2 827 vC1, stage 1 conf vol vC2, stage 2 conf vol vCu, unblocked vol 602 1002 2 992 965 414 2 827 tC, single (s) 7.5 6.5 6.9 7.5 6.5 6.9 4.1 4.1 tC, 2 stage (s) tF (s) 3.5 4.0 3.3 3.5 4.0 3.3 2.2 2.2 p0 queue free % 89 75 100 100 71 98 95 100 cM capacity (veh/h) 278 228 1079 156 241 590 1624 806 Direction, Lane # EB 1 WB 1 NB 1 NB 2 NB 3 Volume Total 87 84 87 502 324 Volume Left 29 0 87 0 0 Volume Right 0 15 0 0 73 cSH 243 269 1624 1700 1700 Volume to Capacity 0.36 0.31 0.05 0.30 0.19 Queue Length 95th (ft) 39 32 4 0 0 Control Delay (s) 27.8 24.4 7.3 0.0 0.0 Lane LOS D C A Approach Delay (s) 27.8 24.4 0.7 Approach LOS D C Intersection Summary Average Delay 4.7 Intersection Capacity Utilization 36.1% ICU Level of Service A Analysis Period (min) 15 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM 2010 TWSC 3: Site Driveway & NE 1st St 2016 Build - AM Peak Hour Intersection Int Delay, s/veh 2.4 Movement EBT EBR WBL WBT NBL NBR Vol, veh/h 68 39 0 24 45 0 Conflicting Peds, #/hr 0 0 0 0 0 0 Sign Control Free Free Free Free Stop Stop RT Channelized 5.41 None Critical Hdwy Stg 2 None - None Storage Length 2.209 3.509 3.309 - 0 871 Veh in Median Storage, # 0 - 927 0 0 - Grade, % 0 Platoon blocked, % 0 0 - Peak Hour Factor 88 88 88 88 88 88 Heavy Vehicles, % 2 2 1 1 1 1 Mvmt Flow 77 44 0 27 51 0 Major/Minor Major1 Major2 Minor1 HCM Lane V/C Ratio Conflicting Flow All 0 0 122 0 126 99 Stage 1 - - - - 99 - Stage 2 - 27 - Critical Hdwy 4.11 6.41 6.21 Critical Hdwy Stg 1 - 5.41 - Critical Hdwy Stg 2 - 5.41 - Follow-up Hdwy 2.209 3.509 3.309 Pot Cap -1 Maneuver 1472 871 960 Stage 1 - 927 - Stage 2 - 998 - Platoon blocked, % Mov Cap -1 Maneuver 1472 871 960 Mov Cap -2 Maneuver - 871 - Stage 1 927 Stage 2 998 Approach EB WB NB HCM Control Delay, s 0 0 9.4 HCM LOS A Minor Lane/Maior Mvmt NB1_n1 EBT EBR WBL WBT Capacity (veh/h) 871 1472 HCM Lane V/C Ratio 0.059 - HCM Control Delay (s) 9.4 0 HCM Lane LOS A A HCM 95th %tile Q(veh) 0.2 0 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 4: NE 5th Ave & E Atlantic Ave 2016 Build -AMII Peak Hour --1. 4--- t i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations Volume (vph) 0 292 67 76 228 0 0 0 0 130 1072 109 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.99 1.00 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 1.00 0.97 1.00 Frt 0.97 1.00 1.00 1.00 0.99 Flt Protected 1.00 0.95 1.00 0.95 1.00 Satd. Flow (prot) 1821 1787 1881 1735 3517 Flt Permitted 1.00 0.22 1.00 0.95 1.00 Satd. Flow (perm) 1821 420 1881 1735 3517 Peak -hour factor, PHF 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.97 Adj. Flow (vph) 0 301 69 78 235 0 0 0 0 134 1105 112 RTOR Reduction (vph) 0 9 0 0 0 0 0 0 0 0 6 0 Lane Group Flow (vph) 0 361 0 78 235 0 0 0 0 134 1211 0 Confl. Peds. (#/hr) 15 15 17 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA pm+pt NA Perm NA Protected Phases 4 3 8 6 Permitted Phases 8 6 Actuated Green, G (s) 24.6 36.3 36.3 45.5 45.5 Effective Green, g (s) 24.6 36.3 36.3 45.5 45.5 Actuated g/C Ratio 0.27 0.40 0.40 0.50 0.50 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 487 265 743 859 1743 v/s Ratio Prot c0.20 0.02 c0.12 c0.34 v/s Ratio Perm 0.09 0.08 v/c Ratio 0.74 0.29 0.32 0.16 0.69 Uniform Delay, d1 30.7 19.3 19.2 12.7 17.8 Progression Factor 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 6.0 0.6 0.2 0.4 2.3 Delay (s) 36.7 19.9 19.4 13.0 20.1 Level of Service D B B B C Approach Delay (s) 36.7 19.6 0.0 19.4 Approach LOS D B A B Intersection Summary HCM 2000 Control Delay 22.6 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.69 Actuated Cycle Length (s) 91.8 Sum of lost time (s) 15.0 Intersection Capacity Utilization 72.0% ICU Level of Service C Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 2 HCM Signalized Intersection Capacity Analysis 5: N Federal Hwy & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 2016 Build - AMPeak Hour --1. 0.81 0.81 Volume (vph) 131 291 0 0 230 84 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 4+ t 0.81 0.81 Volume (vph) 131 291 0 0 230 84 74 537 78 0 0 0 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 0.95 0.95 1.00 0.95 Frpb, ped/bikes 1.00 0.99 1.00 1.00 Flpb, ped/bikes 1.00 1.00 1.00 1.00 Frt 1.00 0.96 1.00 0.98 Flt Protected 0.98 1.00 0.95 1.00 Satd. Flow (prot) 3515 3405 1781 3499 Flt Permitted 0.61 1.00 0.95 1.00 Satd. Flow (Berm) 2164 3405 1781 3499 Peak -hour factor, PHF 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.81 Adj. Flow (vph) 162 359 0 0 284 104 91 663 96 0 0 0 RTOR Reduction (vph) 0 0 0 0 40 0 0 9 0 0 0 0 Lane Group Flow (vph) 0 521 0 0 348 0 91 750 0 0 0 0 Confl. Peds. (#/hr) 9 9 2 3 Confl. Bikes (#/hr) 1 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type pm+pt NA NA Perm NA Protected Phases 7 4 8 2 Permitted Phases 4 2 Actuated Green, G (s) 38.0 20.0 45.0 45.0 Effective Green, g (s) 38.0 20.0 45.0 45.0 Actuated g/C Ratio 0.41 0.22 0.48 0.48 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 1073 732 861 1693 v/s Ratio Prot c0.07 0.10 c0.21 v/s Ratio Perm c0.13 0.05 v/c Ratio 0.49 0.48 0.11 0.44 Uniform Delay, d1 20.3 31.9 13.1 15.8 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.3 0.5 0.2 0.8 Delay (s) 20.6 32.4 13.3 16.6 Level of Service C C B B Approach Delay (s) 20.6 32.4 16.3 0.0 Approach LOS C C B A Intersection Summar HCM 2000 Control Delay 21.1 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.49 Actuated Cycle Length (s) 93.0 Sum of lost time (s) 15.0 Intersection Capacity Utilization 63.2% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 3 HCM Signalized Intersection Capacity Analysis 6: SE 7th Ave/Site Driveway & E Atlantic Ave EBL EBT EBR WBL 2016 Build - AMPeak Hour --1- .4--- SBL SBT SBR t II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.78 0 0.78 0.78 Adj. Flow (vph) 83 368 Volume (vph) 65 287 17 9 232 8 11 14 24 8 13 71 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 0.95 1.00 0.95 1.00 1.00 1.00 Frpb, ped/bikes 1.00 1.00 1.00 1.00 0.99 1.00 0.99 Flpb, ped/bikes 0.98 1.00 0.99 1.00 1.00 1.00 1.00 Frt 1.00 0.99 1.00 1.00 0.93 1.00 0.87 Flt Protected 0.95 1.00 0.95 1.00 0.99 0.95 1.00 Satd. Flow (prot) 1739 3501 1749 3516 1676 1770 1609 Flt Permitted 0.51 1.00 0.42 1.00 0.95 0.72 1.00 Satd. Flow (Berm) 937 3501 770 3516 1614 1334 1609 Peak -hour factor, PHF 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 0.78 Adj. Flow (vph) 83 368 22 12 297 10 14 18 31 10 17 91 RTOR Reduction (vph) 0 5 0 0 2 0 0 10 0 0 30 0 Lane Group Flow (vph) 83 385 0 12 305 0 0 53 0 10 78 0 Confl. Peds. (#/hr) 10 8 8 10 1 1 Confl. Bikes (#/hr) 1 Heavy Vehicles (%) 2% 2% 2% 2% 2% 2% 4% 4% 4% 2% 2% 2% Turn Type Perm NA Perm NA Perm NA Perm NA Protected Phases 4 8 2 6 Permitted Phases 4 8 2 6 Actuated Green, G (s) 20.2 20.2 20.2 20.2 60.0 60.0 60.0 Effective Green, g (s) 20.2 20.2 20.2 20.2 60.0 60.0 60.0 Actuated g/C Ratio 0.22 0.22 0.22 0.22 0.67 0.67 0.67 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 209 784 172 787 1073 887 1070 v/s Ratio Prot c0.11 0.09 c0.05 v/s Ratio Perm 0.09 0.02 0.03 0.01 v/c Ratio 0.40 0.49 0.07 0.39 0.05 0.01 0.07 Uniform Delay, d1 29.8 30.5 27.6 29.7 5.2 5.1 5.3 Progression Factor 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 1.2 0.5 0.2 0.3 0.1 0.0 0.1 Delay (s) 31.1 31.0 27.8 30.1 5.3 5.1 5.4 Level of Service C C C C A A A Approach Delay (s) 31.0 30.0 5.3 5.4 Approach LOS C C A A Intersection Summar HCM 2000 Control Delay 25.9 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.18 Actuated Cycle Length (s) 90.2 Sum of lost time (s) 10.0 Intersection Capacity Utilization 62.5% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 4 HCM 2010 TWSC 7: N Federal Hwy & Site Driveway 2016 Build - AM Peak Hour Intersection Int Delay, s/veh 0.4 Movement WBL WBR NBT NBR SBL SBT Vol, veh/h 0 26 723 29 0 0 Conflicting Peds, #/hr 0 0 0 0 0 0 Sign Control Stop Stop Free Free Stop Stop RT Channelized 3.52 None Pot Cap -1 Maneuver None 593 None Storage Length - 0 - - Platoon blocked, % - Veh in Median Storage, # 0 - 0 Mov Cap -2 Maneuver 275 0 Grade, % 0 - 0 - 0 Peak Hour Factor 92 92 92 92 92 92 Heavy Vehicles, % 2 2 2 2 2 2 Mvmt Flow 0 28 786 32 0 0 Major/Minor Minor1 Major1 Conflicting Flow All 802 408 0 0 Stage 1 802 - - - Stage 2 0 - Critical Hdwy 7.54 6.94 Critical Hdwy Stg 1 6.54 - Critical Hdwy Stg 2 - - Follow-up Hdwy 3.52 3.32 Pot Cap -1 Maneuver 275 593 Stage 1 344 - Stage 2 - - Platoon blocked, % Mov Cap -1 Maneuver 275 593 Mov Cap -2 Maneuver 275 - Stage 1 344 Stage 2 - Approach WB NB HCM Control Delay, s 11.4 0 HCM LOS B Minor Lane/Major Mvmt NBT NBRWBLn1 Capacity (veh/h) 593 HCM Lane V/C Ratio 0.048 HCM Control Delay (s) 11.4 HCM Lane LOS B HCM 95th %tile Q(veh) 0.1 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM 2010 TWSC 8: Site Driveway & NE 1st St 2016 Build - AM Peak Hour Intersection Int Delay, s/veh 2.1 Movement EBT EBR WBL WBT NBL NBR Vol, veh/h 13 55 0 2 22 0 Conflicting Peds, #/hr 0 0 0 0 0 0 Sign Control Free Free Free Free Stop Stop RT Channelized 5.42 None Critical Hdwy Stg 2 None - None Storage Length 2.218 3.518 3.318 - 0 964 Veh in Median Storage, # 0 - 978 0 0 - Grade, % 0 Platoon blocked, % 0 0 - Peak Hour Factor 92 92 92 92 92 92 Heavy Vehicles, % 2 2 2 2 2 2 Mvmt Flow 14 60 0 2 24 0 Major/Minor Major1 Major2 Minor1 HCM Lane V/C Ratio Conflicting Flow All 0 0 74 0 46 44 Stage 1 - - - - 44 - Stage 2 - 2 - Critical Hdwy 4.12 6.42 6.22 Critical Hdwy Stg 1 - 5.42 - Critical Hdwy Stg 2 - 5.42 - Follow-up Hdwy 2.218 3.518 3.318 Pot Cap -1 Maneuver 1526 964 1026 Stage 1 - 978 - Stage 2 - 1021 - Platoon blocked, % Mov Cap -1 Maneuver 1526 964 1026 Mov Cap -2 Maneuver - 964 - Stage 1 978 Stage 2 1021 Approach EB WB NB HCM Control Delay, s 0 0 8.8 HCM LOS A Minor Lane/Maior Mvmt NB1_n1 EBT EBR WBL WBT Capacity (veh/h) 964 1526 HCM Lane V/C Ratio 0.025 - HCM Control Delay (s) 8.8 0 HCM Lane LOS A A HCM 95th %tile Q(veh) 0.1 0 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 1: NE 5th Ave & NE 1 st St EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 2016 Build - PMPeak Hour --1. 0.93 0.93 Volume (vph) 0 82 77 110 125 0 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.92 4 0.93 0.93 Volume (vph) 0 82 77 110 125 0 0 0 0 87 980 65 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.99 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 0.95 1.00 Frt 0.93 1.00 1.00 0.99 Flt Protected 1.00 0.98 0.95 1.00 Satd. Flow (prot) 1736 1831 1701 3529 Flt Permitted 1.00 0.64 0.95 1.00 Satd. Flow (Berm) 1736 1200 1701 3529 Peak -hour factor, PHF 0.92 0.92 0.92 0.92 0.92 0.92 0.93 0.93 0.93 0.92 0.92 0.92 Adj. Flow (vph) 0 89 84 120 136 0 0 0 0 95 1065 71 RTOR Reduction (vph) 0 31 0 0 0 0 0 0 0 0 4 0 Lane Group Flow (vph) 0 142 0 0 256 0 0 0 0 95 1132 0 Confl. Peds. (#/hr) 6 6 14 10 Confl. Bikes (#/hr) 1 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA Perm NA Perm NA Protected Phases 4 8 6 Permitted Phases 8 6 Actuated Green, G (s) 24.6 24.6 75.0 75.0 Effective Green, g (s) 24.6 24.6 75.0 75.0 Actuated g/C Ratio 0.22 0.22 0.68 0.68 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 389 269 1164 2414 v/s Ratio Prot 0.08 c0.32 v/s Ratio Perm c0.21 0.06 v/c Ratio 0.36 0.95 0.08 0.47 Uniform Delay, d1 35.9 41.9 5.8 8.0 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.6 41.6 0.1 0.7 Delay (s) 36.5 83.5 5.9 8.7 Level of Service D F A A Approach Delay (s) 36.5 83.5 0.0 8.5 Approach LOS D F A A Intersection Summar HCM 2000 Control Delay 23.0 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.59 Actuated Cycle Length (s) 109.6 Sum of lost time (s) 10.0 Intersection Capacity Utilization 75.1% ICU Level of Service D Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Unsignalized Intersection Capacity Analysis 2: N Federal Hwy & NE 1st St 2016 Build - PM II Peak Hour --1. t i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations Volume (veh/h) 70 99 0 0 88 44 147 1251 115 0 0 0 Sign Control Stop Stop Free Free Grade 0% 0% 0% 0% Peak Hour Factor 0.97 1.00 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.82 0.82 0.82 Hourly flow rate (vph) 72 99 0 0 91 45 152 1290 119 0 0 0 Pedestrians 14 13 6 Lane Width (ft) 12.0 12.0 0.0 Walking Speed (ft/s) 4.0 4.0 4.0 Percent Blockage 1 1 0 Right turn flare (veh) Median type None None Median storage veh) Upstream signal (ft) pX, platoon unblocked vC, conflicting volume 1059 1738 14 1715 1679 723 14 1421 vC1, stage 1 conf vol vC2, stage 2 conf vol vCu, unblocked vol 1059 1738 14 1715 1679 723 14 1421 tC, single (s) 7.5 6.5 6.9 7.5 6.5 6.9 4.1 4.1 tC, 2 stage (s) tF (s) 3.5 4.0 3.3 3.5 4.0 3.3 2.2 2.2 p0 queue free % 0 0 100 0 0 88 90 100 cM capacity (veh/h) 0 77 1053 0 84 367 1591 475 Direction, Lane # EB 1 WB 1 NB 1 NB 2 NB 3 Volume Total 171 136 152 860 548 Volume Left 72 0 152 0 0 Volume Right 0 45 0 0 119 cSH 0 113 1591 1700 1700 Volume to Capacity Err 1.20 0.10 0.51 0.32 Queue Length 95th (ft) Err 218 8 0 0 Control Delay (s) Err 222.3 7.5 0.0 0.0 Lane LOS F F A Approach Delay (s) Err 222.3 0.7 Approach LOS F F Intersection Summary Average Delay Err Intersection Capacity Utilization 66.0% ICU Level of Service C Analysis Period (min) 15 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM 2010 TWSC 3: Site Driveway & NE 1st St 2016 Build - PM Peak Hour Intersection Int Delay, s/veh 1.2 Movement EBT EBR WBL WBT NBL NBR Vol, veh/h 127 87 0 92 40 0 Conflicting Peds, #/hr 0 4 4 0 3 19 Sign Control Free Free Free Free Stop Stop RT Channelized 5.41 None Critical Hdwy Stg 2 None - None Storage Length 2.209 3.509 3.309 - 0 698 Veh in Median Storage, # 0 - 838 0 0 - Grade, % 0 Platoon blocked, % 0 0 - Peak Hour Factor 95 95 95 95 95 95 Heavy Vehicles, % 2 2 1 1 1 1 Mvmt Flow 134 92 0 97 42 0 Major/Minor Major1 Major2 Minor1 HCM Lane V/C Ratio Conflicting Flow All 0 0 244 0 295 202 Stage 1 - - - - 198 - Stage 2 - 97 - Critical Hdwy 4.11 6.41 6.21 Critical Hdwy Stg 1 - 5.41 - Critical Hdwy Stg 2 - 5.41 - Follow-up Hdwy 2.209 3.509 3.309 Pot Cap -1 Maneuver 1328 698 841 Stage 1 - 838 - Stage 2 - 929 - Platoon blocked, % Mov Cap -1 Maneuver 1324 685 825 Mov Cap -2 Maneuver - 685 - Stage 1 825 Stage 2 926 Approach EB WB NB HCM Control Delay, s 0 0 10.6 HCM LOS B Minor Lane/Maior Mvmt NB1_n1 EBT EBR WBL WBT Capacity (veh/h) 685 1324 HCM Lane V/C Ratio 0.061 - HCM Control Delay (s) 10.6 0 HCM Lane LOS B A HCM 95th %tile Q(veh) 0.2 0 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 4: NE 5th Ave & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR 2016 Build - PMPeak Hour --1. 0.97 0.97 0.94 0.94 Volume (vph) II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.97 0.97 0.97 0.94 0.94 Volume (vph) 0 414 57 165 362 0 0 0 0 210 802 155 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.96 1.00 1.00 1.00 0.95 Flpb, ped/bikes 1.00 1.00 1.00 0.90 1.00 Frt 0.98 1.00 1.00 1.00 0.98 Flt Protected 1.00 0.95 1.00 0.95 1.00 Satd. Flow (prot) 1775 1787 1881 1615 3322 Flt Permitted 1.00 0.14 1.00 0.95 1.00 Satd. Flow (Berm) 1775 259 1881 1615 3322 Peak -hour factor, PHF 0.94 0.94 0.94 0.94 0.94 0.94 0.97 0.97 0.97 0.94 0.94 0.94 Adj. Flow (vph) 0 440 61 176 385 0 0 0 0 223 853 165 RTOR Reduction (vph) 0 5 0 0 0 0 0 0 0 0 14 0 Lane Group Flow (vph) 0 496 0 176 385 0 0 0 0 223 1004 0 Confl. Peds. (#/hr) 224 224 50 86 Confl. Bikes (#/hr) 1 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA pm+pt NA Perm NA Protected Phases 4 3 8 6 Permitted Phases 8 6 Actuated Green, G (s) 32.8 47.4 47.4 45.3 45.3 Effective Green, g (s) 32.8 47.4 47.4 45.3 45.3 Actuated g/C Ratio 0.32 0.46 0.46 0.44 0.44 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 566 262 868 712 1465 v/s Ratio Prot c0.28 c0.06 0.20 c0.30 v/s Ratio Perm 0.25 0.14 v/c Ratio 0.88 0.67 0.44 0.31 0.69 Uniform Delay, d1 33.0 20.9 18.7 18.6 23.0 Progression Factor 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 14.3 6.6 0.4 1.1 2.6 Delay (s) 47.3 27.5 19.1 19.8 25.6 Level of Service D C B B C Approach Delay (s) 47.3 21.7 0.0 24.6 Approach LOS D C A C Intersection Summar HCM 2000 Control Delay 28.8 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.76 Actuated Cycle Length (s) 102.7 Sum of lost time (s) 15.0 Intersection Capacity Utilization 75.9% ICU Level of Service D Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 2 HCM Signalized Intersection Capacity Analysis 5: N Federal Hwy & E Atlantic Ave EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 2016 Build - PMPeak Hour --1. ` t Volume (vph) 206 418 0 0 432 233 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0 0.98 ` t Volume (vph) 206 418 0 0 432 233 95 1100 139 0 0 0 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 0.95 0.95 1.00 0.95 Frpb, ped/bikes 1.00 0.94 1.00 0.99 Flpb, ped/bikes 1.00 1.00 0.90 1.00 Frt 1.00 0.95 1.00 0.98 Flt Protected 0.98 1.00 0.95 1.00 Satd. Flow (prot) 3516 3191 1602 3494 Flt Permitted 0.54 1.00 0.95 1.00 Satd. Flow (Berm) 1919 3191 1602 3494 Peak -hour factor, PHF 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.81 0.81 0.81 Adj. Flow (vph) 210 427 0 0 441 238 97 1122 142 0 0 0 RTOR Reduction (vph) 0 0 0 0 73 0 0 8 0 0 0 0 Lane Group Flow (vph) 0 637 0 0 606 0 97 1256 0 0 0 0 Confl. Peds. (#/hr) 84 84 56 21 Confl. Bikes (#/hr) 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type pm+pt NA NA Perm NA Protected Phases 7 4 8 2 Permitted Phases 4 2 Actuated Green, G (s) 43.5 25.5 45.1 45.1 Effective Green, g (s) 43.5 25.5 45.1 45.1 Actuated g/C Ratio 0.44 0.26 0.46 0.46 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 1057 825 732 1598 v/s Ratio Prot c0.08 c0.19 c0.36 v/s Ratio Perm 0.19 0.06 v/c Ratio 0.60 0.73 0.13 0.79 Uniform Delay, d1 21.0 33.4 15.5 22.7 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 1.0 3.4 0.4 4.0 Delay (s) 21.9 36.9 15.8 26.6 Level of Service C D B C Approach Delay (s) 21.9 36.9 25.9 0.0 Approach LOS C D C A Intersection Summar HCM 2000 Control Delay 27.7 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.75 Actuated Cycle Length (s) 98.6 Sum of lost time (s) 15.0 Intersection Capacity Utilization 86.4% ICU Level of Service E Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 3 HCM Signalized Intersection Capacity Analysis 6: SE 7th Ave/Site Driveway & E Atlantic Ave EBL EBT EBR WBL 2016 Build - PMPeak Hour --1- .4--- SBL SBT SBR t II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.96 0 0.96 0.96 Adj. Flow (vph) 134 410 Volume (vph) 129 394 34 25 423 19 6 32 35 17 31 213 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 0.95 1.00 0.95 1.00 1.00 1.00 Frpb, ped/bikes 1.00 0.97 1.00 0.99 0.99 1.00 0.98 Flpb, ped/bikes 0.89 1.00 0.85 1.00 1.00 0.98 1.00 Frt 1.00 0.99 1.00 0.99 0.94 1.00 0.87 Flt Protected 0.95 1.00 0.95 1.00 1.00 0.95 1.00 Satd. Flow (prot) 1597 3434 1521 3510 1731 1744 1600 Flt Permitted 0.37 1.00 0.39 1.00 0.98 0.71 1.00 Satd. Flow (Berm) 626 3434 619 3510 1704 1300 1600 Peak -hour factor, PHF 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 0.96 Adj. Flow (vph) 134 410 35 26 441 20 6 33 36 18 32 222 RTOR Reduction (vph) 0 7 0 0 4 0 0 13 0 0 27 0 Lane Group Flow (vph) 134 438 0 26 457 0 0 62 0 18 227 0 Confl. Peds. (#/hr) 83 112 112 83 15 6 15 6 Confl. Bikes (#/hr) 6 1 1 4 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type Perm NA Perm NA Perm NA Perm NA Protected Phases 4 8 2 6 Permitted Phases 4 8 2 6 Actuated Green, G (s) 25.2 25.2 25.2 25.2 60.1 60.1 60.1 Effective Green, g (s) 25.2 25.2 25.2 25.2 60.1 60.1 60.1 Actuated g/C Ratio 0.26 0.26 0.26 0.26 0.63 0.63 0.63 Clearance Time (s) 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 165 908 163 928 1074 819 1009 v/s Ratio Prot 0.13 0.13 c0.14 v/s Ratio Perm c0.21 0.04 0.04 0.01 v/c Ratio 0.81 0.48 0.16 0.49 0.06 0.02 0.23 Uniform Delay, d1 32.8 29.6 26.9 29.6 6.7 6.6 7.6 Progression Factor 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Incremental Delay, d2 25.3 0.4 0.5 0.4 0.1 0.0 0.5 Delay (s) 58.1 30.0 27.4 30.1 6.8 6.6 8.1 Level of Service E C C C A A A Approach Delay (s) 36.5 29.9 6.8 8.0 Approach LOS D C A A Intersection Summar HCM 2000 Control Delay 27.2 HCM 2000 Level of Service C HCM 2000 Volume to Capacity ratio 0.40 Actuated Cycle Length (s) 95.3 Sum of lost time (s) 10.0 Intersection Capacity Utilization 62.5% ICU Level of Service B Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 4 HCM 2010 TWSC 7: N Federal Hwy & Site Driveway 2016 Build - PM Peak Hour Intersection Int Delay, s/veh 0.7 Movement WBL WBR NBT NBR SBL SBT Vol, veh/h 0 57 1456 83 0 0 Conflicting Peds, #/hr 0 0 0 0 0 0 Sign Control Stop Stop Free Free Stop Stop RT Channelized - None Critical Hdwy Stg 2 None - None Storage Length - 0 Pot Cap -1 Maneuver 68 - Veh in Median Storage, # 0 - 0 Stage 2 0 Grade, % 0 - 0 0 Peak Hour Factor 92 92 92 92 92 92 Heavy Vehicles, % 2 2 2 2 2 2 Mvmt Flow 0 62 1583 90 0 0 Major/Minor Minor1 Major1 Conflicting Flow All 1628 835 0 0 Stage 1 1628 - - - Stage 2 0 - Critical Hdwy 7.54 6.94 Critical Hdwy Stg 1 6.54 - Critical Hdwy Stg 2 - - Follow-up Hdwy 3.52 3.32 Pot Cap -1 Maneuver 68 311 Stage 1 106 - Stage 2 - - Platoon blocked, % Mov Cap -1 Maneuver 68 311 Mov Cap -2 Maneuver 68 - Stage 1 106 Stage 2 - Approach WB NB HCM Control Delay, s 19.4 0 HCM LOS C Minor Lane/Major Mvmt NBT NBRWBLn1 Capacity (veh/h) 311 HCM Lane V/C Ratio 0.199 HCM Control Delay (s) 19.4 HCM Lane LOS C HCM 95th %tile Q(veh) 0.7 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM 2010 TWSC 8: Site Driveway & NE 1st St 2016 Build - PM Peak Hour Intersection Int Delay, s/veh 3.3 Movement EBT EBR WBL WBT NBL NBR Vol, veh/h 17 110 0 14 78 0 Conflicting Peds, #/hr 0 0 0 0 0 0 Sign Control Free Free Free Free Stop Stop RT Channelized 5.42 None Critical Hdwy Stg 2 None - None Storage Length 2.218 3.518 3.318 - 0 907 Veh in Median Storage, # 0 - 945 0 0 - Grade, % 0 Platoon blocked, % 0 0 - Peak Hour Factor 92 92 92 92 92 92 Heavy Vehicles, % 2 2 2 2 2 2 Mvmt Flow 18 120 0 15 85 0 Major/Minor Major1 Major2 Minor1 HCM Lane V/C Ratio Conflicting Flow All 0 0 138 0 93 78 Stage 1 - - - - 78 - Stage 2 - 15 - Critical Hdwy 4.12 6.42 6.22 Critical Hdwy Stg 1 - 5.42 - Critical Hdwy Stg 2 - 5.42 - Follow-up Hdwy 2.218 3.518 3.318 Pot Cap -1 Maneuver 1446 907 983 Stage 1 - 945 - Stage 2 - 1008 - Platoon blocked, % Mov Cap -1 Maneuver 1446 907 983 Mov Cap -2 Maneuver - 907 - Stage 1 945 Stage 2 1008 Approach EB WB NB HCM Control Delay, s 0 0 9.4 HCM LOS A Minor Lane/Maior Mvmt NB1_n1 EBT EBR WBL WBT Capacity (veh/h) 907 1446 HCM Lane V/C Ratio 0.093 - HCM Control Delay (s) 9.4 0 HCM Lane LOS A A HCM 95th %tile Q(veh) 0.3 0 Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 1: NE 5th Ave & NE 1 st St EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL 2016 Build with Improvements - PMPeak Hour --1. 0.92 4 0.93 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.92 4 0.93 0.93 Volume (vph) 0 82 77 110 125 0 0 0 0 87 980 65 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 0.95 Frpb, ped/bikes 0.99 1.00 1.00 1.00 Flpb, ped/bikes 1.00 1.00 0.96 1.00 Frt 0.93 1.00 1.00 0.99 Flt Protected 1.00 0.98 0.95 1.00 Satd. Flow (prot) 1739 1832 1719 3530 Flt Permitted 1.00 0.70 0.95 1.00 Satd. Flow (Berm) 1739 1314 1719 3530 Peak -hour factor, PHF 0.92 0.92 0.92 0.92 0.92 0.92 0.93 0.93 0.93 0.92 0.92 0.92 Adj. Flow (vph) 0 89 84 120 136 0 0 0 0 95 1065 71 RTOR Reduction (vph) 0 39 0 0 0 0 0 0 0 0 3 0 Lane Group Flow (vph) 0 134 0 0 256 0 0 0 0 95 1133 0 Confl. Peds. (#/hr) 6 6 14 10 Confl. Bikes (#/hr) 1 2 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type NA Perm NA Perm NA Protected Phases 4 8 6 Permitted Phases 8 6 Actuated Green, G (s) 22.5 22.5 55.1 55.1 Effective Green, g (s) 22.5 22.5 55.1 55.1 Actuated g/C Ratio 0.26 0.26 0.63 0.63 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 446 337 1081 2220 v/s Ratio Prot 0.08 c0.32 v/s Ratio Perm c0.19 0.06 v/c Ratio 0.30 0.76 0.09 0.51 Uniform Delay, d1 26.2 30.1 6.4 8.9 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 0.4 9.5 0.2 0.8 Delay (s) 26.6 39.5 6.5 9.7 Level of Service C D A A Approach Delay (s) 26.6 39.5 0.0 9.5 Approach LOS C D A A Intersection Summar HCM 2000 Control Delay 15.9 HCM 2000 Level of Service B HCM 2000 Volume to Capacity ratio 0.58 Actuated Cycle Length (s) 87.6 Sum of lost time (s) 10.0 Intersection Capacity Utilization 75.1% ICU Level of Service D Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 HCM Signalized Intersection Capacity Analysis 2: N Federal Hwy & NE 1st St EBL EBT EBR WBL WBT WBR NBL 2016 Build with Improvements - PMPeak Hour --1. 0.97 0.97 0.97 II i Movement EBL EBT EBR WBL WBT WBR NBL NBT NBR SBL SBT SBR Lane Configurations 0.97 0.97 0.97 0.97 Volume (vph) 70 99 0 0 88 44 147 1251 115 0 0 0 Ideal Flow (vphpl) 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 1900 Total Lost time (s) 5.0 5.0 5.0 5.0 Lane Util. Factor 1.00 1.00 1.00 0.95 Frpb, ped/bikes 1.00 0.99 1.00 1.00 Flpb, ped/bikes 1.00 1.00 0.96 1.00 Frt 1.00 0.96 1.00 0.99 Flt Protected 0.98 1.00 0.95 1.00 Satd. Flow (prot) 1836 1784 1719 3512 Flt Permitted 0.81 1.00 0.95 1.00 Satd. Flow (Berm) 1520 1784 1719 3512 Peak -hour factor, PHF 0.97 1.00 0.97 0.97 0.97 0.97 0.97 0.97 0.97 0.82 0.82 0.82 Adj. Flow (vph) 72 99 0 0 91 45 152 1290 119 0 0 0 RTOR Reduction (vph) 0 0 0 0 21 0 0 5 0 0 0 0 Lane Group Flow (vph) 0 171 0 0 115 0 152 1404 0 0 0 0 Confl. Peds. (#/hr) 6 6 14 13 Confl. Bikes (#/hr) 1 3 Heavy Vehicles (%) 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Turn Type Perm NA NA Perm NA Protected Phases 4 8 2 Permitted Phases 4 2 Actuated Green, G (s) 20.0 20.0 56.5 56.5 Effective Green, g (s) 20.0 20.0 56.5 56.5 Actuated g/C Ratio 0.23 0.23 0.65 0.65 Clearance Time (s) 5.0 5.0 5.0 5.0 Vehicle Extension (s) 3.0 3.0 3.0 3.0 Lane Grp Cap (vph) 351 412 1122 2293 v/s Ratio Prot 0.06 c0.40 v/s Ratio Perm c0.11 0.09 v/c Ratio 0.49 0.28 0.14 0.61 Uniform Delay, d1 28.8 27.3 5.7 8.7 Progression Factor 1.00 1.00 1.00 1.00 Incremental Delay, d2 1.1 0.4 0.3 1.2 Delay (s) 29.9 27.7 6.0 9.9 Level of Service C C A A Approach Delay (s) 29.9 27.7 9.5 0.0 Approach LOS C C A A Intersection Summar HCM 2000 Control Delay 12.7 HCM 2000 Level of Service B HCM 2000 Volume to Capacity ratio 0.58 Actuated Cycle Length (s) 86.5 Sum of lost time (s) 10.0 Intersection Capacity Utilization 84.2% ICU Level of Service E Analysis Period (min) 15 c Critical Lane Group Delray Beach Synchro 8 Report Greenman - Pedersen, Inc. Page 1 GPIGreenman -Pedersen, Inc. Engineering and Construction Services February 12, 2016 Mr. Tim Stillings, AICP Planning & Zoning Director City of Delray Beach 100 N.W. 1St Avenue Delray Beach, FL 33444 Re: Atlantic Crossing, Class II Plan Modification Revisions Final Site Circulation and Traffic Assessment Dear Mr. Stillings: 'o-PEOE,90 50 YEARS Greenman -Pedersen, Inc. (GPI) is pleased to present the City of Delray Beach with this Final Site Circulation and Traffic Assessment for the Atlantic Crossing Class II Site Plan Modification. As you are aware, the Site Plan Review and Appearance Board (SPRAB) denied approval of the Class II Modification Site Plan at their January 27, 2016 meeting. However, since that time, the applicant submitted a revised Site Plan in response to prior comments that addresses the site circulation issues raised in GPI's January 22, 2016 traffic review letter. The latest revision of the Class II Modification Site Plan, which we received on February 10, 2016, addresses all comments made in our previous reviews and provides substantial site circulation improvements over their previously submitted plan. Of the multiple access alternatives considered for the currently approved site plan's building layout, the latest revision to the Class II Modification Site Plan provides the most reasonable on-site traffic circulation and site access. Key points relevant to this assessment include the following: 1. As part of GPI's assessment of access alternatives for the Class II Modification, several options were considered for the NE 6t" Avenue site access connection including 2 -way surface street access, 2 -way garage only access, garage ingress with surface egress, and others. Our analysis revealed that all of the reviewed options had approximately the same off-site impacts on traffic operations and capacity. However, it was determined that options requiring an inbound surface street connection could not be accommodated within the confines of the currently approved building layout because of internal traffic conflicts and lack of available space for acceptable turn radii on site. A one-way surface egress to NE 6t" Avenue could be accommodated, but would require a different on-site configured than presented in the original Class II Modification Site Plan. This was addressed in the applicant's latest plan revision, as discussed in item 2 below. 2. The original Class II Modification Site Plan featured a valet loop with a "D" shaped configuration that created offset intersections and turn movement conflicts along NE 7t" Avenue. The new layout improves functionality in the central site area by providing a circular valet loop that aligns directly across from the outlet road to NE 6t" Avenue. This configuration is a substantial improvement over the previously submitted design and provides the most reasonable site circulation and access possible without major modifications to the already approved building layout and/or impacts to other site amenities. 3. The proposed loading dock along NE 7t" Avenue was previously shown as a wide stretch of asphalt at the NE 6t" Avenue access road intersection with no clear delineation for the access road. This has been 1000 Ashley Drive, Suite 100, Tampa, FL 33602 1 Tel 813.632.7676 1 Fax 813.632.7683 1 gpinet.com An Equal Opportunity Employer GPI addressed in the latest site plan revision by providing a flush colored and textured pavement treatment extending the curbline in front of the loading dock. This treatment will better delineate the roadway edge and turning location for the outlet road, thereby improving safety for motorists during loading occurrences. We would recommend time restrictions as to when the dock could be used (do not allow use while offices and shops are open), and we would recommend that a flagger, outside the truck, be present at the central intersection to direct traffic at times when a truck is backing into the dock. 4. The raised crosswalk proposed on the site plan was located too close to the Building VI -South parking garage access, which could have caused issues with vehicles being unbalanced and uneven on the crosswalk's ramp while turning into the garage. To avoid this condition, the latest site plan revision shows the raised crosswalk treatment moved to the crosswalk farther to the north, and the crosswalk near the garage as flush to the pavement. We feel the latest plan revision provides a better traffic condition. 5. Radii have been verified through AutoTurn, and appear acceptable. Based on our analysis, a passenger vehicles exiting the garage via the access located in the southeast corner of Building VI- South will be able to adequately maneuver right onto the service road between NE 6th Avenue and NE 7th Avenue. 6. The valet queuing lane is now better defined and delineated, which will result in reduced driver confusion when entering the valet lanes. Additionally, the valet loop pavement has been changed to all textured and colored pavement instead of basic asphalt. This treatment will slow "self - parking" drivers and make them more aware that the loop is more of a driveway than a roadway such that they will be more expectant of stopped vehicles at the valet pick-up station. 7. Finally, regardless of the site's access configuration, it is recommended that extensive way -finding signage be placed both on-site and off-site on adjacent roadways to clearly define where patrons should turn for site access, garage access and for valet parking. Based on our review of the latest revision of the Class II Modification Site Plan, we feel that the identified traffic circulation and site access issues have been addressed and the revised plan provides the best access option for the already approved building layout on-site. Sincerely Greenman -Pedersen, Inc. ,�\\I I/// // \\\ WIESZCy ENSF ` * N0.77897 TATE OF f ONAL WE Michael R. Wieszchowski, P.E., PTOE Senior Traffic Engineer Page 1 2 of 2 SITE PLAN REVIEW AND APPEARANCE BOARD MEMORANDUM STAFF. REPORT Applicant: Edwards, CDS, LLC Project Name: Atlantic Crossing Project Locations: The property is located between NE 6" Avenue and Veterans Park and between Atlantic Avenue and NE 15t Street, ITEM..'BEF'0RE`''THE BOARD The item before the Board is a Class II Site Plan Modification for Atlantic Crossing, pursuant to Land Development Regulations (LDR) Section 2.4,5(G)(1)(b): • Site Plan Modification; and ■ Landscaping Plan Modification. The request is in conjunction with the provision of a one-way surface driveway (westbound) that connects NE 7th Avenue to NE 6th Avenue in addition to the previously approved ingress driveway from SE 6th Avenue that leads to the subgrade parking area, The project is located between NE 6th Avenue (Federal Highway) and Veterans Park and between Atlantic Avenue and NE 18t Street, along with the parking lot at the northeast corner of SE 1st Street and NE 7th Avenue. BACKGROUND The site plan for Atlantic Crossing was approved on January 21, 2014. The site plan consists of a mixed use project that contains 37,642 square feet of retail floor area, 39,434 square feet of restaurant floor area (include 1,443 square feet of outdoor dining area), 83,462 square feet of office floor area, and 343 dwelling units. It is noted that the site plan application is for the driveway/landscaping and that all other aspects of the plan remain unchanged. At a special meeting of June 16, 2015, the City Commission discussed an option for a vehicular connection between NE 7th Avenue and NE 6th Avenue, The City Commission directed staff to obtain outside professional services to review the applicant's Traffic Engineering study that included the vehicular connection. At its meeting of July 7, 2015, Simmons and White (City's traffic engineering consultant) presented their analysis to the City Commission. Simmons and White analyzed the option to have a two- way surface driveway connection from NE 6th Avenue to NE 7th Avenue and the option to have an ingress driveway from NE 61h Avenue to the subgrade parking area that includes a one-way surface driveway from NE 7th Avenue to NE 6th Avenue. Simmons and White concluded that the option to provide ingress from NE 6th Avenue to the subgrade parking area with a one-way driveway surface egress from NE 7th Avenue to NE 6th Avenue was the optimal of the two options. Of the two options, this one provided the more desirable access for ingress and egress and circulation alternative. A site plan modification has been submitted to provide a one-way westbound surface driveway that connects NE 7th Avenue to NE 6th Avenue. Site Plan Review and Appearance Board Staff Report -- January 27, 2016 Atlantic Crossing - Class ll Site Plan Modification D E. V.ELOPMENT PROPOSAL The site plan modification consists of the following: ■ Elimination of seating area, fire pit, landscaping, and meandering sidewalk. ■ Construction of a 12 -foot wide one-way westbound driveway that connects NE 7th Avenue to NE 6th Avenue that replaces the egress driveway from the subgrade parking area. ■ Construction of a paver crosswalk mid -block between NE 7th Avenue and NE 6th Avenue. ■ Construction of a 5 -foot wide sidewalk along the north side of the driveway between NE 7th Avenue and NE 61h Avenue. ■ Installation of associated landscaping. The item is now before the Board for action. REQUIRED :::: D1NCS77771 Pursuant to LDR Section 2.4,5(G)(1)(b) [Class Il Site Plan Modification], a Class Il site plan modification is a modification to a site plan (other than Class I applications) which requires no review of the Performance Standards found in LDR Section 3.1.1, but which requires action by a Board. The reason for the Class II site plan modification is due to the proposed construction of the driveway and landscaping. A Class III site plan modification involves the increase in the intensity of a use such as a building expansion. LDR Section 2.4.5(G) 5 (Findings Pursuant to LDR Section 2.4.5(G)(5), formal findings are not required for a Class I or 11 modification. SIT';E PLAN 'MOIFiAT:10N 'ANALYSIS COMPLIANCE WITH LAND DEVELOPMENT REGULATIONS Items identified in the Land Development Regulations shall specifically be addressed by the body taking final action on the site and development proposal. Traffic Review and Analysis: The Planning and Zoning Department was directed to retain additional professional traffic consulting services from a firm that was not in the local market, The firm of Greenman -Pedersen, Inc. (GPI) of Tampa, Florida, was contracted to conduct an independent review of the Atlantic Crossing Class II Site Plan Modification and to further provide an opinion with respect to the best street configuration for access between NE 6th and 7th Avenues. Where the Simmons and White analysis concentrated on the two options, the Greenman -Pedersen review was not limited to picking the better of the two options which included (1) one-way ingress from NE 6th Avenue with a one-way surface egress driveway from NE 7th Avenue to NE 6th Avenue and (2) a two-way surface driveway. As a result, GPI concluded that the two-way driveway connection to the subgrade parking area from NE 6th Avenue was the optimal design and that the one-way or two-way surface driveways added too much internal conflict along NE 7th Avenue with no 2 Site Plan Review and Appearance Board Staff Report -- January 27, 2016 Atlantic Crossing - Class II Site Plan Modification material benefit to traffic flow in or around the project site. The GPI report recommends that the two-way driveway directly to the subgrade parking area with no surface driveway be maintained. The following are the three main points raised in the Greenman -Pedersen report: 1. The report indicates that most of the intersections in the area have sufficient capacity to accommodate the new traffic, The impact at the NE 1st Street and NE 6th Avenue intersection is sufficient to warrant the installation of the traffic signal. This signalization is addressed in the previous site plan approval for the project. The applicant is required to fund the installation of traffic signalization at this intersection. 2. The report finds that there are insignificant differences in traffic volumes outside of the development regardless of which vehicular access is utilized. The report indicates that traffic increase off site at the intersections will have a less than 50 vehicle and that a 100 vehicle increase would be needed to noticeably impact traffic operations at any of the surrounding intersections. 3. In the event that it is determined that a surface driveway is necessary or desired, the report suggests that a portion of NE 7t� Avenue become a one-way street essentially from the ingress to the egress of the valet queue located on the east side of NE 7 1 Avenue. The report also suggests that the mid - block cross walk on the north side of the valet queue exit be relocated or removed due to safety concerns since vehicles will be hitting it at an angle due to its proximity to the garage entrance and valet queue. Photometric Plan: Per LDR Section 4,6.8, the maximum illumination for the driveway is 12 foot candles (2.9 foot candles proposed) and a minimum of 1 foot candles (1.0 foot candles proposed). The proposed driveway complies with the City's illumination levels, LAN. US: C;APE`i ANALYSIS The Senior Landscape Planner has reviewed the proposed landscape plan and found that it complies with LDR Section 4.6.16, The landscaping along the driveway consists of Dwarf Chenille Plant, Variegated Shell Ginger, Cat Palm, Croton, Japanese Privit, Petra Bromeliad, Bay Rum, Pringles Podocarpus, Bowstring Hemp, Confederate Jasmine, Thatch Palm, Mirror Leaf Viburnum, Sandankwa, Winin Palm, and Coontie, ASSESSMENT AND CONCLUS`14N; The proposed modification is a result of discussions between the applicant and the City Commission to address concerns of the community with respect to traffic flow and improving vehicular access from NE 7t� Avenue to NE 6th Avenue. As noted in the Greenman -Pedersen report, the optimal configuration is a two- way driveway that has direct access to the subgrade parking area. Based on this analysis, staff is recommending denial of the site plan modification, which reverts the site plan back to the approved two-way driveway to the subgrade parking area with no surface driveway. Based on the above, a positive finding cannot be made that the request is consistent with Comprehensive Plan and complies with the Land Development Regulations. ALTERN.ATI:VE ACTIONS A. Postpone with direction. 3 Site Plan Review and Appearance Board Staff Report — January 27, 2016 Atlantic Crossing - Class 11 Site Plan Modification B. Move approval of the Class 11 site plan modification and landscape plan for Atlantic Crossing, by adopting the findings of fact and law contained in the staff report, and finding that the request is consistent with the Comprehensive Plan and complies with the criteria set forth in the Land Development Regulations. C. Move denial of the Class 11 site plan modification and landscape plan for Atlantic Crossing, by adopting the findings of fact and law contained in the staff report, and finding that the request is inconsistent with the Comprehensive Plan and does not comply with the criteria set forth in the Land Development Regulations. REGOMMBNDAT: ION By Separate Motions, Site Plan Modification: Move denial of the Class II site plan modification for the Atlantic Crossing, by adopting the findings of fact and law contained in the staff report, and finding that the request is not consistent with the Comprehensive Plan and meets criteria set forth in Section 2.4.5(G) of the Land Development Regulations. Landscape Plan: Move denial of the landscape plan for Atlantic Crossing based on a failure to make positive findings with respect to Section 4.6,16 of the Land Development Regulations, Attachments: • Site Plan and Landscape Plan Report prepared by: Scott D. 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Wco I LL uj— ....._. m N y w Lu _ C7 a ek z �e — 1I I� m _ © ium X59�g ©yy3zy` SA �i IPo3' A9,g 66� HR . iPuNoaupp 3nWAV-- 419- .3.N ._ . .. I c MINUTES SITE PLAN REVIEW AND APPEARANCE BOARD CITY OF DELRAY BEACH REGULAR MEETING MEETING DATE: January 27, 2016 MEETING PLACE: City Commission Chambers MEMBERS PRESENT: Andrew Youngross, James Chard, Brett Porak, Jim Knight, Roger Cope, Vlad Dumit'rescu and Jose Aguila. dw 4N�, MEMBERS ABSENT: All members were present STAFF PRESENT: Michael Dutko, Assistant City Attorney, Scott Pape, Principal Planner, Tim Still, Director of Planning and Zoning and Kelly Simmons, Board Secretary I. CALL TO ORDER The meeting was called to order by Chair Jose Aguila at 6:00 P.M. 11. ROLL CALL -P Upon roll call it was determined that a quorum was present. Chair Jose Aguila read the Quasi-judicial Rules for the City of Delray Beach -- III. APPROVAL OF AGENDA IV. SWEARING IN OF THE PUBLIC Mrs. Simmons swore in all who wished to give testimony on any agenda item. V. COMMENTS FROM THE PUBLIC Dr. Victor Kirson - Last week you passed iPic. You really had no alternative. That's a shame for the Marina District but it's really not iPic's problem. For anyone who is new in Delray Beach politics on this Board, the way it works is, if you didn't pass it, it would be appealed to the City Commission. When it gets there, they have three votes "in the bag" so we can't go anywhere with that. But thanks for trying. 1 Minutes of the January 27, 2016 SPRAB BOARD Meeting VI. MISCELLANEOUS A. Wood & Fire Restaurant - Class III Site Plan, Landscape Plan, Architectural Elevations 5199 West Atlantic Avenue Amy Alvarez, Senior Planner, presented the items through a review of the staff report and entered file 2015-193 into the record. Exparte Communication - None. Applicant's Presentation Anthony Cosentino, Architect, 1000 SW 1St Way, Boca Raton - Mr. Cosentino referred to a Power Point presentation to review the project. ...." Public Comments - None. Board Comments A. *. Andrew Youngross - The Landscape Plan is okay but the lighting poles and light fixtures have not been coordinated so that means it won't work and they will have to redesign the lighting plan. Secondly, looking at the floor plan, the overhead door that leads out to the north patio, I would like to have that explained to me. I think there needs to be an access sidewalk to that patio. Anthony Cosentino - It is an overhead type door. We are working on "upping" the tonnage of the HVAC to allow for a constant temperature within the building to keep those doors open. Andrew Youngross - That's not going to work, so in the event that it doesn't, what is your plan? Anthony Cosentino - A man door built into the door probably. Andrew Youngross - Okay, I still think they are going to need access from the exterior. Based on the roof plan, I didn't see all the screening which should screen all the equipment. Other than that and the complete revision of the lighting plan, I think the project looks okay and the elevations look fine. James Chard - Let's talk about the Landscape plan. It talks about some significant trees, including some natives, which are to be relocated. Dan Carter, Landscape Architect, Carter and Associates - Sheet L2 of the Landscape Plan indicates where the Gumbo Limbos and Sabals are being moved to various on-site locations. James Chard - I went through the list of plans and I came up with different numbers in terms of which are natives and which are non -natives. 2 Minutes of the January 27, 2016 SPRAB BOARD Meeting Dan Carter - We will review the gap. We are well over the required 50% of natives. You do realize that Green Island Ficus is considered a "Florida friendly" plant. It's not a native but it is included in the acceptable chart. James Chard - Is that correct Amy? Amy Alvarez - I don't know. I would have to inquire with our Landscape Planner on that. Dan Carter - We will make sure we adhere to the requirements. Brett Porak - I have a question on the south elevation and what looks like a projection screen? .:.....:.::..:. Anthony Cosentino - It's something the tenants are considering. It's a wall left blank for a portable projector that can project a movie or video or whatever. Jim Knight - The only question I have is in regards to the parking. I want to make sure that as more restaurants come in, it won't cause an issue down the road. Anook Amy Alvarez - As any of the modifications come in, we would look at it. Roger Cope I very much like the project. - It is clean, crisp, edgy, simple and understated. It's going to be a "good shot in the arm" for that area. Vlad Dumitrescu - Does it require a chimney? Anthony Cosentino - Just an exhaust.:' Jose Aguila - I think it's a good project with just a few "housekeeping issues" to work on. Get your landscaping and your photometrics coordinated so that the plan works and you'll come back and see us on signage. Motion to approve Class III Site Plan Modification was made by Jim Knight and seconded by Roger Cope, with added condition to revise the Photometric and Landscape Plans. MOTION CARRIED 7-0. Motion to approve Landscape Plan was made by Roger Cope and seconded by Jim Knight. MOTION CARRIED 7-0. Motion to approve Architectural Elevations was made by Roger Cope and seconded by Vlad Dumitrescu. MOTION CARRIED 7-0. 3 Minutes of the January 27, 2016 SPRAB BOARD Meeting Andrew Youngross stepped down for the next item as he is the Engineer on record for Atlantic Crossing. VI. MISCELLANEOUS B. Atlantic Crossing - Class II Site Plan and Landscape Plan NE Corner of 71h Avenue and NE 1St Street Exparte Communication Jim Knight has been to various meetings and spoke to various people but said it won't affect how he votes on this project. Michael Dutko notified the Board of the Party Status request from Harbour House Homeowners Association and Parkview Manors Homeowners Association. He verified both groups met the sufficient requirements. Motion to accept the Party Status request was made by James Chard and seconded by Roger Cope. MOTION CARRIED 6-0. Scott Pape, Senior Planner, presented the items through a review of the staff report and entered file 2016-036 into the record and noted that Staff is recommending the denial of the one-way surface drive. k" Applicant's Presentation Brian Seymour, 777 S. Flagler Drive,y West Palm Beach - We would object to any intervention and party status. There is no impact so they can't be impacted differently when there is no really no significant impact whatsoever. There is a long history with this project and property. I'm not going to go into it but as Scott said, in 2014, there was an approved plan. You all reviewed it. It went to the City Commission and they approved it. It went to court and the court upheld it. The only change that is being proposed is, simply, the one way exit driveway. Everything is consistent with the code and comp plan just as it was previously. % V Mr. Seymour entered the transcript from Mr. Redibaum's testimony and recommendation from his visit on July 7th, into to record. He stated that the Applicant agrees with all of the engineers who have already looked at this and believe the already approved plan is the best plan and that this plan is an attempt to work with the neighbors. Bruce Leiner, President of Harbour House Homeowners Association - (Mr. Leiner distributed handouts to each Board Member and entered copies into the record. Mr. Seymour asked for his objection to be noted. Mr. Leiner went through and discussed various items in the packet he provided to the Board.) I agree with Scott Pape's analysis that this should currently be denied for the reasons they said: the internal conflicts perhaps need to be worked out and we agree we could also be supportive of a surface road 4 Minutes of the January 27, 2016 SPRAB BOARD Meeting configuration, either the one way or the two way road, that we believe in the lawsuit is an actual easement that has never been vacated or abandoned. There are portions of the LDR that still have to occur. But we agree with Scott that with proper fixing, this might be an alternative but it's not ready for prime time today. I'm going to give you a couple of quick reasons why the surface road may be vastly more desirable: one reason is because the original plan worked because, no matter what exit or entrance was used, you accessed all 1000 parking spaces. You could get in to or out of any space. The surface road restores that. The in and out of the garage only accesses 145 spaces. Every single truck must enter from Atlantic or NE 1St Street, which is a compromised, subpar street. We want this thing to be built. We are not anti -Atlantic Crossing and never have been. We didn't show up here for the first time until the road disappeared. If you look at the packet in front of you, you will see that they don't have clear title and they don't have the right to build on top of easements. They did not provide a clear title certificate. They have only provided a title opinion based on We insurance and your code specifically says that is not acceptable, so they haven't eve et the basic requirements of the LDRs to even be here at this hearing tonight. In reply to Brian's comment, there is a huge impact on the neighborhood. The only access to the park, currently, is going to be 1St Street. That's a huge safety issue for our group. If anything happens on 1St Street, we can't get out. The GPI report says that numbers from Kimley Horn are off by as much as 300 percent. No one from Parkview Manor Homeowners Association was present to speak. Cross Examine Scott Pape - None Brian Seymour - Ni Bruce Leiner =:I just have these questions for Scott: 1) Has there ever been, to your knowledge, any application for an abandonment of the easements on this property? 2) Is it true that they still do not have the FDOT approval? 3) Can this Board make an easement disappear or is there a process that has to be followed? Jose Aguila asked Scott Pape to answer Yes or No to the above questions. He replied: 1) No. 2) They provided a pre -application letter. That's it. 3) Absolutely not. 9 Minutes of the January 27, 2016 SPRAB BOARD Meeting Public Comments Benita Goldstein, 302 NE 7th Avenue - I just want to thank the members of SPRAB. You are all Delray Beach citizens, giving your time and trying to do the best for the citizens. We the appellants who are here, represent different neighborhoods and we are trying to do the same. (Ms. Goldstein distributed quotes from Minutes of 11/20/13 SPRAB meeting citing traffic concerns from four of the seven Board Members and discussed an email she received from FDOT. She encouraged the SPRAB members to postpone the vote until the issues she raised have been addressed.) Dr. Serena Goldstein, 302 NE 7th Avenue - (Read a brief recap of events concerning Atlantic Crossing. Timeline included dates of lawsuit against the developer by citizens in the neighboring community, hiring of an independent traffic engineer, Susan O'Rourke, to submit a traffic report, various SPRAB and appellate meeting dates that discussed the traffic concerns and the drawbridge schedule, as well as the anticipated reduced level ofservice.) Kristine De Haseth, Executive Director, Florida Coalition for Preservation - We are a grassroots, non-profit organization. Our membership includes hundreds of Delray Beach residents. Our mission is to promote responsible development and preserve the quality of life in coastal communities. We've been involved in the Atlantic Crossing project since 2008-2009. We have worked hard with concerned residents to help improve the project, to make it more compatible with the surrounding areas and acknowledge the reality of increased traffic and it's negative impact on everyone's quality of life. I question whether there was adequate time for staff to review the last minute revisions to the GPI report. As of Friday morning, staff said the report was being revised and was therefore not available for distribution, and according to Mr. Pape, it would not be on tonight's agenda. The Coalition made a Public Records Request on January 7th and a reminder was sent on January 14th and another one on January 22nd. As of 5 p.m. today, I still have not received any materials or communication from Planning and Zoning to whom the request was made and the reminders were sent. My comments are not meant to discredit staff, but to emphasize more, the value of time. We did not receive the materials on a timely basis. I feel we have all been denied due process by not having adequate time to review the materials and respectfully request that you vote postpone your decision. Carolyn Patton, 1020 Tamarind Road - I currently serve on the board of the Marina Historic District Homeowners Association. This is probably the neighborhood most affected by traffic from this project. In light of the Chairman's comments that we should only talk about the entrance issue tonight, this entrance issue, according to all of these traffic engineers, has a direct impact on the traffic situation. I want to focus on what got us here in the first place: traffic congestion in our family neighborhoods surrounding this project. When Randal Krejcarek did a traffic count before we instituted "resident only" parking in the Marina Historic District, he found problems with traffic in our neighborhoods today, so it doesn't take a genius to realize that after this is built, we are still going to have a tremendous impact on our residential area. The fact that we are still discussing traffic after years seven years should be a clear indication that this is a serious 11 Minutes of the January 27, 2016 SPRAB BOARD Meeting issue and one that has not been resolved. The City is responsible and obligated to explore mobility for its residents. I support your decision tonight to postpone any decision. Charles Dortch, 112 SE 7th Avenue, - I am the Vice President of the Marina Historic District Homeowners Association. You have four traffic studies that have been done on this project. We know that there is a lot of traffic. Could you imagine adding thousands of additional of daily vehicle trips? I notice there is no mention of the iPic theatre. That is also going to add thousands more trips. So I'm asking you to use some common sense and logic because it's really important to everyone who lives in the existing neighborhoods, the City of Delray and it's important to the success of this project. If this project fails, we all go down with it and I don't want to see it. So please consider this. Arlen Dominek, 50 East Road - I live in Bar Terrace. Even with its 12 stories, its impact upon Atlantic Avenue and the neighborhood is nothing like what Atlantic Crossing's impact will be. It's not that I mind having Atlantic Crossing there. I would like to have a nice development over there with some nice restaurants to go to. But when I walked down the Avenue during the Delray Affair this last weekend, I wondered what is going to happen to our neighborhood? Are we going to have to cancel the St. Patrick's Day parade, our 4th of July gatherings and the Delray Affair because of access on 7th Avenue? You haven't had much time to digest all of this; none of us have. At any rate, we do have gridlock and we do have to worry about it. I hope we all take the time to do what's right. Surely, this is a better way to do this and to make everyone happy. Right now, this entire proposal doesn't even meet the minimum levels as required by state law and by our comprehensive plan. It should have never been approved, although we are not here now to discuss that. Thank you for your time. Rita Rahna, 50 East Road - Thanks to all of you for your support at the City. I also want to thank all of the concerned citizens who put in so much time. I don't think there is anyone who doesn't want this project to succeed. I think everybody is just genuinely concerned about the traffic fluidity. The citizens rely on developers and boards to give careful consideration to all aspects of a project, however, with this Atlantic Crossing project, questionable mistakes have occurred: the street missing from the plat, no clear title certificate, a missing promised ingress on the site plan. Mizner Park is a mixed use project of 500, 000 square feet, similar in size to Atlantic Crossing. Mizner Park is surrounded by four lane roads, it has 13 ingress and egress options and 2500 available parking spaces. Atlantic Crossing has approximately two ingress/egress options and 1000 parking spaces. I've heard of comparative traffic studies but brush -stroked information, no specifics, so I questioned if somehow similar to the street missing from the plat, no clear title certificate, missing promised ingress... what's missing from the traffic study? I'm certain the study includes numbers from the impending SofA, iPic, various hotels and other projects, as well as the 40 additional street closures from All Aboard Florida, along with the obvious bridge challenges. Considering all involved are responsible for the outcome of this project and because no more questionable mistakes can be afforded with the dynamics of this size of this project and already minimal traffic fluidity challenges, I'm hoping for a sound, intelligent outcome and that you deny or postpone this. 7 Minutes of the January 27, 2016 SPRAB BOARD Meeting Kelly Barrette, 1201 Seaspray Avenue - My husband and I participated in the appeal of SPRAB's 2013 decision to approve Atlantic Crossing site plan. As one of six groups of citizen appellants, we voiced our concerns about the negative impact of increased traffic in our beach neighborhood and the inevitable gridlock on Atlantic Avenue, caused by the lack of a two way surface road in and out of the project. We also contributed to a citizen funded traffic study which provided evidence that would relieve congestion in and around the project. This crucial two way road is not a new idea. It was originally called Atlantic Court and it was integral part of the land swap the City made with the developer when it agreed to trade the alleyways for the road back in 2009. At that time, the developer's lawyer successfully argued before the City Commission that road was necessary in order to preserve the traffic grid. But Atlantic Court later disappeared in a 2013 redesign of Atlantic. It is extremely disappointing that we are back here today, three years after our original appeal, and nothing has changed. In fact, matters have gotten much worse. The developers have filed a multi-million dollar lawsuit against the City for construction delays and have alleged that three commissioners are trying to block their project at all costs. We are not opposed to development, but it must not negatively impact surrounding neighborhoods or our quality of life. We ask that you postpone this critical decision tonight and allow the experienced traffic engineer to provide expert opinion to help you evaluate and respond to the 78 page Greenman Pederson traffic report. If you proceed tonight and approve this site plan without proper review and complete information, you will leave citizens who have worked for three years on behalf of the City's best interest with no choice but to appeal your decision. Michelle Amiel, 809 NE 1St Street - I was the missing Party Status representative from Parkview Manor from earlier. My concerns are all that have been mentioned tonight, especially the exit off to Federal Highway. My other really big concern is the dead end on NE 1St. It is becoming really obvious that it is going to be a huge concern. People don't realize it's a dead end street that goes right into the Intracoastal. Sometimes I cannot even back up. People come down the street, realize it's a dead end and they have to create a U-turn who there is no U-turn, so they go into our grass or our driveways and sometimes they hit our dumpsters or my car. So that is my concern. If you are going to have a parking garage coming out onto our street and no indication that it is a dead end when you get past Veteran's Park, where are they going to turn around? Come down our street next time there is a function in town and you will see. I love the project but we need to see the concerns addressed. Bruce Gimmy, 439 E. Atlantic Avenue - There is a dead zone that runs from 5th Avenue to the bridge. There are merchants and restaurateurs that fail because it's a dead zone. A lot of people were expecting this project to spark and stop the dead zone and that people were going to start walking along there. I love the project. I hope we can find a compromise to make this go, rather than sit here with lawsuits and people who are upset. This has been vetted so much. They are giving so much: Veteran's Park, $500,000.00; a trolley, traffic lights and they are bending over. I want to see this project happen and hopefully you can work out a compromise. U., Minutes of the January 27, 2016 SPRAB BOARD Meeting Karen Granger, Greater Delray Beach Chamber of Commerce - I just want to reiterate the Chamber's stance. We hate to see years and years go by. I hope you can make a decision tonight that this project can move forward. Our advocacy group hates to see the blighted area and we look forward to the tax dollars and the jobs it will bring. Dr. Victor Kirson, Tierra Verde, Delray Beach - 1. I learned from this Board that a Certificate of Title not necessary at this stage. You can wipe out all of the testimony about that. 2. I don't care if you use the original agreement, one road or two roads, anyone who thinks with all of the construction that has been approved for Atlantic Avenue, that they are not going to be totally congested, is sadly mistaken. 3. You have one thing to do here: pass this or revert back to the original that has already been passed. I personally would like to see this move on. Joy Howell, 340 NE 7th Ave, Delray Beach - I bought here a year ago, knowing that this project going to be a reality. No one here is arguing against the project. I hope you don't feel urgency to approve it before all of the is and is are dotted and crossed. I point to the title certificate. There has been no proper abandonment of the easements, so the LDRs have not been followed. At this point, we have litigation in front of you. I don't see how you can do anything except postpone your consideration of the project and I sympathize having been on many boards and commissions myself. But the good news is, you have a crystal clear mission tonight: you're not being asked to approve or deny the project; simply to make sure that there is no give away of public lands without proper process and procedure. Bob Ganger, Florida Coalition - I don't think anyone listened to the instructions which were to "pick from column A or column B." I think you articulated the mission quite well but I also think whatever you decide, and let's assume for the moment you agree with staff, my understanding is that you will make that known to the Commission but that the Commission can't do anything because they still have to resolve pending lawsuits that may go on for years. So, with all due respect, one could argue that if you either make the decision or postpone, it's not really going to make a difference. The one thing that you are going to have to recognize and make very clear is that the developer is going to have to own the land before anything can happen. Rebuttal Brian Seymour - The short version is back to your original point Mr. Chairman. Every one of the neighbors has traffic concerns. None of that is the issue tonight. That has been decided. It's been raised. You have 800 pages of stuff that has already been reviewed. They talked about their appeal and having been to the courts. What is there, is there. This is not about whether the trips go on the road. This is simply about does it go out at the surface or go out from the garage. The only reason that it's coming up to go out at the surface is because we are trying to be accommodating. So, whether you approve or deny what we've requested, this is our attempt to work as best we can. In reference to the report from Miss O'Rourke, the report which has been vetted, discussed, reviewed and ultimately submitted through the courts because it was done through that process, what P7 Minutes of the January 27, 2016 SPRAB BOARD Meeting it didn't do was talk about the internal conflicts of the two way road. So the two way road is problematic and it is not acceptable to the developer because we cannot do something that every engineer who has looked at that issue and said "it's not okay." There is no need to postpone on this issue. It doesn't change anything. The issue on the DOT is not an issue and is frankly, not allowed to be an impediment. Florida statutes require that the most you can do is to condition the approval on the receipt of the FDOT letters. We understand that and know we need to get FDOT approval, but as a matter of law, that cannot be a reason not to move forward. The issue of the ownership, I'm going to shock you all and tell you we own the property. The City Commission has the authority to deal with that; you don't, and I understand that and we are not asking you to. Rebuttal Bruce Leiner - I would like to rebut something that Brian just stated that the City Commissioners can deal with that. As I understand the code and the LDRs and my conversation with Scott Pape, the City Commissioners do not have the authority abandon dual purpose easements. The easement created in 2009 is for ingress and egress. They do have the authority to vacate single purpose easements but the process that I stated before absolutely has to happen and the City Commissioners cannot in fact deal with that nor can your board. I wanted to clarify that point. The only thing I wanted to rebut generally from what Mr. Seymour said, is that he basically stated that there is no impact and that we should just accept a mediocre plan. But it is under the purview of this board as far as degradation of neighborhoods. If that traffic study from GPI is correct and 300% more traffic is flowing out or if there is an accident on 71h and all of the traffic has to go to 1St, you may destroy those neighborhoods. There has been no conversation about how people access the park. It's a public park. It's not an amenity for Atlantic Crossing. So these are important impacts that you do have to take into account, along with safety. Also, all departments are opposed to closing Palm Trail from the Fire Department to EMS, because of increased response times. Bottom line, we believe a surface road belongs there and we would support perhaps a one-way or two-way when it's properly designed. Thank you Board Comments James Chard - The issue before us, does that incorporate the alley abandonment and easement? Michael Dutko - No, those are issues for the original site plan approval. My understanding is that those issues were already addressed. Now is strictly whether or not to approve this one-way drive. James Chard - It's been said that FDOT pre -approval is not necessary; is that correct? 10 Minutes of the January 27, 2016 SPRAB BOARD Meeting Jose Aguila - After asking a certain number of questions, FDOT will issue a pre - application form that says "you came, you fought, you still need to go through everything but we generally understand and we are okay with it and it's typically good for a year." James Chard - Regarding the Certificate of Title, is that something that has to be conveyed before we can make a decision? Michael Dutko - Again, that is a site plan issue. James Chard - Are the representatives from GPI here? The LOS service summary table, 2, can you go through that and help me understand it? Michael Wieszchowski, Traffic Operations Engineer, GPI - Susan O'Rourke's study used older planning values for traffic volume out of the county's information, she put in growths that were higher than are actually seen out there and she didn't account for certain things like the relocation of vehicles because of the cul-de-saccing and things like that. We actually went out there and counted each of the intersections along NE 1St and E Atlantic Avenue at the Sth, 6th and 7th Streets. So we did traffic counts, then we adjusted the traffic to account for the cul-de-saccing and for the removal of the site trips. Then we used the projections from what the applicant had to put sites on the road. The LOS analysis we did was based on those cumulative traffic data. It should be noted that the applicant did not include the pass -by trips in their site diagrams, so the volumes that where we put on roadway were a little higher than you would actually see because pass by trips would normally be discounted from the traffic. We did a conservative analysis. We did signal timing observations. We ran a program called Syncro, which does the LOS and capacity analysis per the highway capacity methodologies and we applied the volumes that we had using that. We also found that the signal timings were not optimal out in those corridors and with some good timing improvements, you could actually improve the operations that are out there, both now and in the future. That is something the City should definitely consider, especially once that development is in place and new traffic counts should be done. Brett Porak - Personally, I tend to side with the traffic engineers who are assigned to study these things and there is a lot that goes into these studies. Jim Knight - The one thing I've never understand is why close off 7th? If 7th had stayed open, as opposed to the round -about at the north end of the property, would that have eased traffic? Michael Wieszchowski - What it actually does is, it forces trips that are currently going down 7th to re -direct to the one-way pair at Sth and 6th, which has more lanes and more capacity to handle that traffic. If that was open there would be more traffic within the site. But I don't see it improving things. Jim Knight - Do you agree with the statement that the first option was the best? 11 Minutes of the January 27, 2016 SPRAB BOARD Meeting Michael Wieszchowski - Of the options presented, anything that puts a roadway out to 61h causes more internal site conflicts the way the site is currently designed and approved. So given what has already been approved, the best option would not to be have an extra leg in there for an internal site circulation. The analysis we did shows there is minimal change in traffic between the options. Of the configurations the way the site is approved, not having that connection would be best option. Danielle Joyce, Traffic Operations Engineer, GPI - I would just like to add a couple of things. I want to clarify that we did not look at the site comprehensively. We were focusing just on the access roadway and like Mike had pointed out, one of the main reasons we felt that the one-way off to Federal/NE 6th was better, was because of the safety impacts on site. Roger Cope - I'm compelled to support staff. Pifs%omewhat disappointed that other alternatives and solutions haven't been presented to us. As presented, there are too many problems to support. Vlad Dumitrescu - It's very congested. I prefer the old solution. Jose Aguila - I favor the project but I've also felt traffic will be the issue. I think once this is built, the traffic dynamics of that area are going to change. I've heard nothing that tells me that tonight's option is an improvement on what was approved previously. I see no reason for postponement. I'm supporting staff's recommendation to deny the request. Jose Aguila passed the gavel to Roger Cope, Vice Chair in order to make a motion. Motion to deny the Class II Site Plan Modification was made by Jose Aguila and seconded by Brett Porak. MOTION CARRIED 5-1, James Chard dissenting. Motion to deny the Landscape Plan was made by Roger Cope and seconded by Brett Porak. MOTION CARRIED 6-0. VII. REPORTS AND COMMENTS Staff Comments Scott Pape - I have to be more descriptive on the discussions and if you have dissentions for our appealable items for City Commission. So if you can help us out and tell us why you are recommending on way or the other, it would be very helpful. City Attorney Comments Michael Dutko - I just have to say, from a legal perspective, that you are not obligated to. You can just say no and nothing else, you can always do that. 12 Minutes of the January 27, 2016 SPRAB BOARD Meeting Board Comments Jose Aguila - I think generally speaking, we are happy to help them do their job. VIII. ADJOURN There being no further business to come before the Board, the meeting was adjourned at 8:24 P.M. The undersigned is the Secretary of the Site Plan Review and Appearance Board and the information provided herein is the Minutes of the meeting of said body for January 27, 2016, which were formally adopted and approved by the Board on , 2016. 3£e Qnn Sirn� Kelly Ann Simmons If the Minutes you have received are not completed as indicated above, then this means that these are not the official Minutes. They will become so after review and approval, which may involve some changes. (These notes are an abbreviated version of this meeting. The full audio dialog is available at City Hall for anyone that would like the full recording.) 13 City of Delray Beach 100 N.W. 1st Avenue Delray Beach, FL 33444 Legislation Text File #: 16-251, Version: 1 City of Delray Beach Page 1 of 1 Printed on 2/23/2016 powered by LegistarT" nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-224, Version: 1 TO: Mayor and Commissioners FROM: Steven Chapman, Chief Purchasing Officer THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 APPROVAL OF SELECTION COMMITTEE RANKINGS FOR VOICE OVER INTERNET PROTOCOL (VoIP) TURNKEY SYSTEM (RFP 2016-049) Recommended Action: Motion to Approve Selection Committee rankings of RFP No. 2016-049 and for staff to enter into negotiations for a contract which will be brought before the Commission for final approval. Background: Staff recommends a motion to approve Selection Committee rankings for RFP No. 2016-049, Voice over Internet Protocol, in the order listed herein. This bid is in accordance with Ordinance Section 36.02 (A)(2) "Request for Proposals, Requests for Qualifications, Requests for Letters of Interest." The Voice over Internet Protocol RFP was to find a vendor to provide a complete turnkey platform replacement for a state-of-the-art Voice over Internet Protocol (VoIP) system in existing City buildings that will fulfill the needs in the future and enhance the community experience today. On September 25, 2015, RFP 2016-011 was issued for Voice over Internet Protocol (VoIP), Telecommunication Platform, Network Equipment and WiFi Network Expansion. This RFP was cancelled on November 20, 2015 and broken out into smaller bids. The City issued RFP 2016-049 Voice over Internet Protocol (VoIP) on December 11, 2015 with a due date of January 4, 2016. This RFP received five proposals and two statements of no bid. Of those five proposals, three vendors were considered responsive. The two that were non-responsive were Telesphere Solutions which sent its bid bond late to the purchasing the purchasing department and Urban Telecom which did not submit a bid bond. The three responsive proposers are: • Verizon Business Network Services Inc (MCI Communications Services, Inc.) • Verteks Consulting • Maxis360 The Selection Committee members consisted of nine City of Delray Beach staff members: Jeff Snyder (Finance) Gwen Spencer (IT) Tenille Decoste (HR) Tim Stillings (P&Z) John Morgan (ESD) City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-224, Version: 1 Michael Coleman (CI) Jaravo Sims (PD) Danielle Connor (FRD) Suzanne Fisher (P&R) The selection committee evaluated the proposals and ranked the vendors as follows: Rank Vendor 1. Maxis360 - $408,764.00 2. Verteks Consulting - $1,162,040.00 3. Verizon Business Network Services Inc (MCI Communications Services, Inc.) - $2,144,177.00 <http://mydelraybeach.com/city-clerk> Finance Department Review: Finance recommends approval. Funding Source: 334-6112-519.64-12 Machinery & Equipment / Office Equipment 442-5178-536.64-12 Machinery & Equipment / Office Equipment 448-5461-538.64-12 Machinery & Equipment / Office Equipment $1.2 million was included in the above accounts in the FY 15/16 budget of which 91.6% (the general construction portion) will be financed. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT"^ RFP 2016-049 Selection Committee Ranking Posted 2/8/16 Company Verizon Maxis360 IVerteks E c v E ,o y Connor 3.470 4.840 4.938 Spencer 3.200 5.560 4.980 Stillings 3.160 4.500 4.180 Decoste 1.404 3.838 4.542 Sims 1.662 4.252 3.948 Coleman 2.250 3.480 4.440 Snyder 1.402 3.596 2.750 Fisher 3.296 4.344 3.674 Morgan 3.108 3.608 4.308 Total 22.952 38.018 37.760 Posted 2/8/16 Solicitation 2016-049 Voice over Internet Protocol (VoIP) Bid Designation: Public City of Delray Beach Bid 2016-049 Voice over Internet Protocol (VoIP) Bid Number 2016-049 Bid Title Voice over Internet Protocol (VoIP) Bid Start Date Dec 11, 2015 8:03:20 AM EST Bid End Date Jan 4, 2016 2:00:00 PM EST Question & Answer End Date Dec 23, 2015 5:00:00 PM EST Bid Contact Ryan Lingholm Buyer Purchasing ling holmr@mydelraybeach.com Contract Duration 2 years Contract Renewal Not Applicable Prices Good for 30 days Pre -Bid Conference Dec 18, 2015 9:00:00 AM EST ttendance is mandator Location: City Hall 1st Floor Conference Room 100 NW 1st Avenue Delray Beach, FL 33444 If not able to attend in person, you may attend by phone at the following: Dial -in by phone, U.S.:(712) 832-8330 Access Code: 7793119 Bid Comments The City of Delray Beach wishes to replace its aging NORTEL communications technology platform with a new system at its multiple locations. While this requirement is driven in part by the age and lack of growth of the current system, the City also wishes to use this opportunity to evaluate new technology that will increase productivity and enhance service quality. The City of Delray Beach is looking for a turnkey state-of-the-art Voice over Internet Protocol (VoIP) system that will fulfill its needs in the future and enhance the community experience today. Item Response Form Item 2016.049--01.01 - Submit your proposal according to the RFP documents Quantity 1 each Unit Price Delivery Location City of Delray Beach Information Technoloav 150 Nw 1 St Avenue DELRAY BEACH FL 33444 Qty 1 Description Enter $0 as this line item amount. Submit your proposal according to the RFP documents Purchasing Department ♦(561) 243-7123 ♦ purchasing(cDmydeiraybeach.com Bid 2016-049 ISSUE DATE: December 11, 2015 DEPARTMENT: Information Technology DUE DATE: January 4, 2016 TIME: 2:00 P.M. The City of Delray Beach, Florida ("City") is soliciting proposals from qualified companies that will provide a complete turnkey platform replacement for a state-of-the-art Voice over Internet Protocol (VoIP) system, in existing City buildings that will fulfill the needs in the future and enhance the community experience today. Any Proposer wishing to submit a proposal must comply with the requirements contained in the City's RFP. A MANDATORY PRE -PROPOSAL conference has been scheduled for 9:00 A.M. on December 18, 2015, in the City Hall 15 Floor Conference Room, 100 NW 1st Avenue, Delray Beach, FL. Proposers are invited to attend and ask questions. Proposers are requested to attend the conference in person. However, if this request cannot be met, you may attend by phone at the following: Dial -in by phone: United States: (712) 832-8330 Access Code: 7793119 NOTIFICATION: The City of Delray Beach (City) utilizes the following procedures for notification of bid opportunities: Bidsync — www.bidsync.com DemandStar — www.demandstar.com Request via email purchasing(a)mydelraybeach.com City of Delray Beach — Hard copies are available at City Hall These are the only forms of notification authorized by the City. The City shall not be responsible for receipt of notification and information from any source other than those listed. It shall be the bidder's responsibility to verify the validity of all bid information received by sources other than those listed. REQUIRED INFORMATION: The City proposal packets contain various sections which require completion. The proposal packet must be completed prior to the date and time set for proposal opening or the bidder may be found non-responsive. CORRESPONDENCE: The number of this bid packet must appear on all correspondence, or inquiries, pertaining to this bid. NOTICE OF PUBLIC DOCUMENTS: Any and all materials initially or subsequently submitted as part of the proposal process shall become the property of the City, and shall be treated as City documents subject to typical practice and applicable laws for public records. ADDENDA: Any interpretations, corrections or changes to this bid packet will be made by addenda. Sole issuing authority shall be vested in the City of Delray Beach Purchasing Department. Addenda will be posted and available through the City notifications methods. ELECTRONIC BIDS: Electronic bids may be submitted through a secure mailbox at BidSync (www.bidsync.com) until the date and time as indicated in this Solicitation document. It is the sole responsibility of the Proposer to ensure their bid reaches BidSync before the Solicitation closing date and time. There is no cost to the Bidder/Proposer to submit a response to a City of Delray Beach solicitation via BidSync. Electronic bid submissions may require the uploading of electronic attachments. The Bid 2016-049 Bid 2016-049 Bid 2016-049 ACTIVITY DATE Issue RFP December 11, 2015 Deadline for Delivery of Written Questions and Objections December 23, 2015 at 5:00 p.m. Deadline for Delivery of Proposals January 4, 2016 at 2:00 p.m. Institute Cone of Silence January 4, 2016 at 2:00 p.m. 3. BidSync The City of Delray Beach uses BidSync (www.bidsync.com) to administer the competitive solicitation process, including but not limited to soliciting proposals, issuing addenda, posting results and issuing notification of an intended decision. There is no charge to register and download the RFP from BidSync. Offerors are strongly encouraged to read the various vendor Guides and Tutorials available in BidSync well in advance of their intention of submitting a proposal to ensure familiarity with the use of BidSync. The City shall not be responsible for an Offeror's inability to submit a proposal by the end date and time for any reason, including issues arising from the use of BidSync. 4. Point of Contact For information concerning procedures for responding to this solicitation, contact purchasing(a-)-mydelraybeach.com. Such contact shall be for clarification purposes only. For information concerning technical specifications, please utilize the question / answer feature provided by BidSync at www.bidsvnc.com. Questions of a material nature must be received prior to the cut-off date specified in the RFP Schedule. Material changes, if any, to the scope of services or bidding procedures will only be transmitted by written addendum. Submission of a proposal will be considered evidence that the Proposer has familiarized themselves with the nature and extent of the work, and the equipment, materials, and labor required. The entire proposal must be submitted in accordance with all specifications contained in this solicitation. The questions and answers submitted in BidSync shall become part of any contract that is created from this RFP. Bid 2016-049 Experience & Past Performance — Executive Overview and Vendor Experience 15% Financial ability 15% Management and organization 20% Service — Service and Support 10% Equipment and functionality 30% Project Plan — Implementation and installation plan 10% Total 100% Each Selection Committee member will rank in order of preference the proposals for each of the criteria based on the number of proposals submitted utilizing the responses Bid 2016-049 Service — Service and Support 20% Equipment and functionality 40% Project Plan — Implementation and installation plan 10% Price Proposal 30% Each Selection Committee member will rank in order of preference the proposals for each of the criteria based on the number of short-listed firms. At any time during the Selection process, the City may conduct any investigations it deems necessary to evaluate the proposals. Each Proposer shall promptly provide the City with any additional information reasonably requested by the City. The City shall have the right to make additional inquiries, interview some or all of the Proposers, visit the facilities of one or more of the Proposers, or take any other action the City deems necessary to fairly evaluate a proposal. At any time during the Selection process, the City may reject a proposal if the City concludes the Proposer is not qualified -- i.e., the Proposer does not satisfy the minimum criteria set forth in this RFP. Please note that the Selection Committee and/or the City Commission may select the Successful Proposer without allowing any presentations or interviews by any Proposer. For this reason, each Proposer must ensure that its proposal contains all of the information requested in this RFP. 4. Award of Contract by City Commission The City of Delray Beach reserves the right to accept any Bid or combination of Bid alternates which, in the City's judgment will best serve the City's interest, reject any and all Bids, to waive any and all informalities and/or irregularities, and to negotiate contract terms with the Successful Bidder, and the right to disregard all non -conforming, non- responsive, unbalanced or conditional Bids. The City reserves the right to reject any or all Bids, or any part of any Bid, to waive any informality in any Bid, and to award the purchase in the best interest of the City. Discrepancies in the multiplication of units of Work and unit prices will be resolved in favor of the unit price. Discrepancies between the indicated sum of any column of figures and the correct sum thereof will be resolved in favor of the correct sum. 5. The City's Acceptance or Rejection of Proposals The City reserves its exclusive right to: • reject any and all proposals that fail to satisfy the requirements and specifications in this RFP; • accept the proposal which is the best overall proposal, based on the selection criteria above; • reject any and all non-responsive proposals; • waive minor irregularities in any proposal; Bid 2016-049 Bid 2016-049 The City will accept invoices no more frequently than once per month. Each invoice shall fully detail the related costs and shall specify the status of the particular task or project as of the date of the invoice with regard to the accepted schedule for that task or project. Payment will be made within forty-five (45) days after receipt of an invoice acceptable to the City, in accordance with the Florida Local Government Prompt Payment Act. If, at any time during the contract, the City shall not approve or accept the Proposer's work product, and agreement cannot be reached between the City and the Proposer to resolve the problem to the City's satisfaction, the City shall negotiate with the Proposer on a payment for the work completed and usable to the City. 11. Acceptance of Proposals /Minor Irregularities The City reserves the right to accept or reject any or all proposals, part of proposals, and to waive minor irregularities or variances to specifications contained in proposals which do not make the proposal conditional in nature, and minor irregularities in the solicitation process. A minor irregularity shall be a variation from the solicitation that does not affect the price of the contract or does not give a respondent an advantage or benefit not enjoyed by other respondents, does not adversely impact the interests of other firms or, does not affect the fundamental fairness of the solicitation process. The City also reserves the right to reissue a RFP. The City reserves the right to disqualify proposer during any phase of the competitive solicitation process and terminate for cause any resulting contract upon evidence of collusion with intent to defraud or other illegal practices on the part of the proposer. 12. Modification of Services While this contract is for services provided to the department referenced in this Request for Proposals, the City may require similar work for other City departments. Successful Proposer agrees to take on such work unless such work would not be considered reasonable or become an undue burden to the Successful Proposer. Bid 2016-049 The City may require additional items or services of a similar nature, but not specifically listed in the contract. The Successful Proposer agrees to provide such items or services, and shall provide the City prices on such additional items or services based upon a formula or method, which is the same or similar to that used in establishing the prices in t h e i r proposal. If the price(s) offered are not acceptable to the City, and the situation cannot be resolved to the satisfaction of the City, the City reserves the right to procure those items or services from other vendors, or to cancel the contract upon giving the Successful Proposer thirty (30) days written notice. If the Successful Proposer and the City agree on modifications or revisions to the task elements, after the City has approved work to begin on a particular task or project, and a budget has been established for that task or project, the Successful Proposer will submit a revised budget to the City for approval prior to proceeding with the work. 13. No Exclusive Contract Proposer agrees and understands that the contract shall not be construed as an exclusive arrangement and further agrees that the City may, at any time, secure similar or identical services from another vendor at the City's sole option. 14. Contract Agreement A sample of the formal agreement template, which may be required to be executed by the awarded vendor will be provided, when available. 15. Responsiveness In order to be considered responsive to the solicitation, the firm's proposal shall fully conform in all material respects to the solicitation and all of its requirements, including all form and substance. 16. Responsibility In order to be considered as a responsible firm, firm shall be fully capable to meet all of the requirements of the solicitation and subsequent contract, must possess the full capability, including financial and technical, to perform as contractually required, and must be able to fully document the ability to provide good faith performance. 17. Subcontractors If the Proposer proposes to use subcontractors in the course of providing these services to the City, this information shall be a part of the bid response. Such information shall be subject to review, acceptance and approval of the City, prior to any contract award. The City reserves the right to approve or disapprove of any subcontractor candidate in its best interest and to require Proposer to replace subcontractor with one that meets City approval. Proposer shall ensure that all of Proposer's subcontractors perform in accordance with the terms and conditions of this Contract. Proposer shall be fully responsible for all of Proposer's subcontractors' performance, and liable for any of Proposer's subcontractors' non-performance and all of Proposer's subcontractors' acts and omissions. Proposer shall defend, at Proposer's expense, counsel being subject to the Bid 2016-049 18. Proposal Bond Each proposal must be accompanied by a certified check or cashier's check for a proposal bond in the amount of five percent (5%). The check or bond shall be made payable to the City of Delray Beach, Florida. If the Successful Proposer fails or refuses to execute the Agreement or provide the necessary certificates of insurance, or Performance Bond following award, within the timeframes set forth herein, the City shall retain the entire proposal bond and disqualify the Proposer. 19. Insurance Requirements The Proposer shall supply proof of insurance, detailing terms and provisions of coverage, has been received and approved by the City of Delray Beach Risk Manager. Proposer shall carry the following minimum types of insurance: a) Workers' Compensation. Proposer shall carry Worker's Compensation insurance with the statutory limits; Employers' Liability insurance with a limit of not less than $100,000 for each accident, $100,000 for each disease, and $500,000 for aggregate disease. b) Comprehensive General Liability Insurance. Proposer shall carry Comprehensive General Liability Insurance with limits of not less than one million ($1,000,000) dollars per occurrence and two million ($2,000,000) in the aggregate for Bodily Injury and Property Damage. The insurance policy must include coverage that is not more restrictive than the latest edition of the Comprehensive General Liability Policy, without restrictive endorsements, as filed by the Insurance Services Offices, and the policy must include coverage's for premises and/or operations, independent contractors, products and/or completed operations for contracts, contractual liability, broad form contractual coverage, broad form property damage, products, completed operations, and personal injury. Personal injury coverage shall include coverage that has the Employee and Contractual Exclusions removed. All insurance policies shall be issued by companies that (a) are authorized to do business in the State of Florida, (b) have agents upon whom service of process may be made in Palm Beach County, Florida, and (c) have a Best's rating of B+VIII or better. All insurance policies shall name the City of Delray Beach as an additional insured. The Proposer agrees to notify the City within (5) business days of coverage cancellation, lapse or material modification. All renewal or replacement certificates of insurance shall be forwarded to the City of Delray Beach Risk Management Division. 20. Award of Contract A Contract may be awarded by the City Commission. The City reserves the right to execute or not execute, as applicable, a contract with the Proposer(s) that is determined to be in the City's best interests. The City reserves the right to award a contract to more than one Proposer, at the sole and absolute discretion of the in the City. Bid 2016-049 The City and Proposer will be excused from the performance of their respective obligations under this agreement when and to the extent that their performance is delayed or prevented by any circumstances beyond their control including, fire, flood, explosion, strikes or other labor disputes, act of God or public emergency, war, riot, civil commotion, malicious damage, act or omission of any governmental authority, delay or failure or shortage of any type of transportation, equipment, or service from a public utility needed for their performance, provided that: The non performing party gives the other party prompt written notice describing the particulars of the Force Majeure including, but not limited to, the nature of the occurrence and its expected duration, and continues to furnish timely reports with respect thereto during the period of the Force Majeure; The excuse of performance is of no greater scope and of no longer duration than is required by the Force Majeure; No obligations of either party that arose before the Force Majeure causing the excuse of performance are excused as a result of the Force Majeure; and The non performing party uses its best efforts to remedy its inability to perform. Notwithstanding the above, performance shall not be excused under this Section for a period in excess of two (2) months, provided that in extenuating circumstances, the City may excuse performance for a longer term. Economic hardship of the Proposer will not constitute Force Majeure. The term of the agreement shall be extended by a period equal to that during which either party's performance is suspended under this Section. 23. News Releases/Publicity News releases, publicity releases, or advertisements relating to this contract or the tasks or projects associated with the project shall not be made without prior City approval. 24. Contract Coordinator The City may designate a Contract Coordinator whose principal duties shall be: • Liaison with Proposer. • Coordinate and approve all work under the contract. • Resolve any disputes. • Assure consistency and quality of Proposer's performance. • Schedule and conduct Proposer performance evaluations and document findings. • Review and approve for payment all invoices for work performed or items delivered. Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Chapter 2 Proposer's Statement of Organization Chapter 3 Public Entity Form, Drug Free Workplace Form, Conflict of Interest Form Chapter 4 Acknowledgement of Addenda Form Chapter 5 Proposer Response — Exhibit B Chapter 6 Schedule A, Schedule B, and Schedule C Bid 2016-049 PART I CONDITIONS: 1.1 PUBLIC ENTITY CRIMES: Pursuant to F.S. 287.133, as amended, a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity, may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work, may not submit a proposal on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in section 287.017 for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. Each Proposer must certify that the Proposer is not subject to these prohibitions regarding public entity crimes. 1.2 SCRUTINIZED COMPANIES: This Section applies to any contract for goods or services of $1 million or more. The Proposer certifies that it is not on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List and that it does not have business operations in Cuba or Syria as provided in section 287.135, Florida Statutes (2011), as may be amended or revised. The City may terminate a contract at the City's option if the Proposer is found to have submitted a false certification as provided under subsection (5) of section 287.135, Florida Statutes (2011), as may be amended or revised, or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List or has engaged in business operations in Cuba or Syria, as defined in Section 287.135, Florida Statutes (2011), as may be amended or revised. 1.3 DEBARRED OR SUSPENDED PROPOSERS: The Proposer certifies, by submission of a response to this solicitation, that neither it nor its principals and subcontractors are presently debarred or suspended by any Federal department or agency. 1.4 LOBBYING ACTIVITIES: All Proposers are advised that the Palm Beach County Lobbyist Registration Ordinance (Section 2-351 of the Palm Beach County Code of Ordinances) applies to the City and this solicitation. Any violation of this requirement may cause the Proposer to be disqualified and prohibited from participating further in the RFP process. 1.5 COMPLIANCE WITH LAWS: Proposer shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing its duties, responsibilities, and obligations pursuant any order. 1.6 NON-DISCRIMINATION: There shall be no discrimination as to race, sex, color, creed, age or national origin in the operations conducted under this solicitation. 1.7 PUBLIC RECORDS: Proposer shall comply with all public records laws in accordance with Chapter 119, Fla. Stat. In accordance with state law, Proposer agrees to: (a) Keep and maintain all records that ordinarily and necessarily would be required by the City. (b) Provide the public with access to public records on the same terms and conditions that the City would provide for the records and at a cost that does not exceed the costs provided in Chapter 119, Fla. Stat. or as otherwise provided by law. (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law. (d) Meet all requirements for retaining public records and transfer, at no cost, to the City all records in possession of the Proposer at the termination of the contract and destroy any public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the City in a format that is compatible with the information technology systems of the City. All records shall be transferred to the City prior to final payment being made to the Proposer. (e) If Proposer does not comply with this section, the City shall enforce the contract provisions in accordance with the contract and may unilaterally cancel this contract in accordance with state law. Any language contained in the Proposer's response to the RFP purporting to require confidentiality of any portion of the Proposer's response to the RFP, except to the extent that certain information is in the City's opinion a Trade Secret pursuant to Florida law, shall be void. If a Proposer submits any documents or other information to the City which the Proposer claims is Trade Secret information and exempt from Florida Statutes Chapter 119.07 ("Public Records Laws"), the Proposer shall clearly designate that it is a Trade Secret and that it is asserting that the document or information is exempt. The Proposer must specifically identify the exemption being claimed under Florida Statutes 119.07. The City shall be the final arbiter of whether any information contained in the Proposer's response to the RFP constitutes a Trade Secret. The city's determination of whether an exemption applies shall be final, and the proposer agrees to defend, indemnify, and hold harmless the city and the city's officers, employees, and agent, against any loss or damages incurred Bid 2016-049 Part II DEFINITIONS/ORDER OF PRECEDENCE: 2.01 BIDDING DEFINITIONS The City will use the following definitions in its general conditions, special conditions, technical specifications, instructions to bidders, addenda and any other document used in the bidding process: INVITATION TO BID (ITB) when the City is requesting bids from qualified Bidders. REQUEST FOR PROPOSALS (RFP) when the City is requesting proposals from qualified Proposers. BID — a price and terms quote received in response to an ITB. PROPOSAL — a proposal received in response to an RFP. BIDDER — Person or firm submitting a Bid. PROPOSER — Person or firm submitting a Proposal. RESPONSIVE BIDDER — A person whose bid conforms in all material respects to the terms and conditions included in the ITB. RESPONSIBLE BIDDER — A person who has the capability in all respects to perform in full the contract requirements, as stated in the ITB, and the integrity and reliability that will assure good faith performance. FIRST RANKED PROPOSER — That Proposer, responding to a City RFP, whose Proposal is deemed by the City, the most advantageous to the City after applying the evaluation criteria contained in the RFP. PROPOSER — Successful Bidder or Proposer who is awarded a Purchase Order or Contract to provide goods or services to the City. CONTRACTOR — Successful Bidder or Proposer who is awarded a Purchase Order, award Contract, Blanket Purchase Order agreement, or Term Contract to provide goods or services to the City. CONTRACT — A deliberate verbal or written agreement between two or more competent parties to perform or not to perform a certain act or acts, including all types of agreements, regardless of what they may be called, for the procurement or disposal of equipment, materials, supplies, services or construction. CONSULTANT — Successful Bidder or Proposer who is awarded a contract to provide professional services to the City. Bid 2016-049 PART III BIDDING AND AWARD PROCEDURES: 3.01 SUBMISSION AND RECEIPT OF BIDS: To receive consideration, bids must be received prior to the bid opening date and time. Unless otherwise specified, Bidders should use the proposal forms provided by the City. These forms may be duplicated, but failure to use the forms may cause the bid to be rejected. Bids will be publicly opened in the Purchasing Department Office, or other designated area, in the presence of Bidders, the public, and City staff. Bidders and the public are invited and encouraged to attend bid openings. Bids will be tabulated and made available for review by Bidder's and the public in accordance with applicable regulations. 3.02 MODEL NUMBER CORRECTIONS: If the model number for the make specified in this ITB is incorrect, or no longer available and replaced with an updated model with new specifications, the Bidder shall enter the correct model number on the bidder proposal page. In the case of an updated model with new specifications, Bidder shall provide adequate information to allow the City to determine if the model bid meets the City's requirements. 3.03 PRICES QUOTED: Deduct trade discounts, and quote firm net prices. Give both unit price and extended total. In the case of a discrepancy in computing the amount of the bid, the unit price quoted will govern. All prices quoted shall be F.O.B. destination, freight prepaid (Bidder pays and bears freight charges, Bidder owns goods in transit and files any claims), unless otherwise stated in Special Conditions. Each item must be bid separately. No attempt shall be made to tie any item or items contained in the ITB with any other business with the City. 3.04 WARRANTIES OF USAGE: Any quantities listed in this ITB as estimated or projected are provided for tabulation and information purposes only. No warranty or guarantee of quantities is given or implied. It is understood that the Contractor will furnish the City's needs as they arise. 3.05 APPROVED EQUAL: When the technical specifications call for a brand name, manufacturer, make, model, or vendor catalog number with acceptance of APPROVED EQUAL, it shall be for the purpose of establishing a level of quality and features desired and acceptable to the City. In such cases, the City will be receptive to any unit that would be considered by qualified City personnel as an approved equal. In that the specified make and model represent a level of quality and features desired by the City, the Bidder must state clearly in the bid any variance from those specifications. It is the Bidder's responsibility to provide adequate information, in the bid, to enable the City to ensure that the bid meets the required criteria. If adequate information is not submitted with the bid, it may be rejected. The City will be the sole judge in determining if the item bid qualifies as an approved equal. 3.06 MINIMUM AND MANDATORY TECHNICAL SPECIFICATIONS: The technical specifications may include items that are considered minimum, mandatory, or required. If any Bidder is unable to meet or exceed these items, and feels that the technical specifications are overly restrictive, the bidder must notify the Purchasing Department immediately. Such notification must be received by the Purchasing Department prior to the deadline contained in the ITB, for questions of a material nature, or prior to the deadline for questions. If no such notification is received prior to that deadline, the City will consider the technical specifications to be acceptable to all bidders. 3.07 MISTAKES: Bidders are cautioned to examine all terms, conditions, specifications, drawings, exhibits, addenda, delivery instructions and special conditions pertaining to the ITB. Failure of the Bidder to examine all pertinent documents shall not entitle the bidder to any relief from the conditions imposed in the contract. 3.09 SAMPLES AND DEMONSTRATIONS: Samples or inspection of product may be requested to determine suitability. Unless otherwise specified in Special Conditions, samples shall be requested after the date of bid opening, and if requested should be received by the City within seven (7) working days of request. Samples, when requested, must be furnished free of expense to the City and if not used in testing or destroyed, will upon request of the Bidder, be returned within thirty (30) days of bid award at Bidder's expense. When required, the City may request full demonstrations of units prior to award. When such demonstrations are requested, the Bidder shall respond promptly and arrange a demonstration at a convenient location. Failure to provide samples or demonstrations as specified by the City may result in rejection of a bid. 3.10 LIFE CYCLE COSTING: If so specified in the ITB, the City may elect to evaluate equipment proposed on the basis of total cost of ownership. In using Life Cycle Costing, factors such as the following may be considered: estimated useful life, maintenance costs, cost of supplies, labor intensity, energy usage, environmental impact, and residual value. The City reserves the right to use those or other applicable criteria, in its sole opinion that will most accurately estimate total cost of use and ownership. 3.11 BIDDING ITEMS WITH RECYCLED CONTENT: In addressing environmental concerns, the City of Delray Beach encourages Bidders to submit bids or alternate bids containing items with recycled content. When submitting bids containing items with recycled content, Bidder shall provide documentation adequate for the City to verify the recycled content. The City prefers packaging consisting of materials that are degradable or able to be recycled. When specifically Bid 2016-049 3.16 RESERVATIONS FOR AWARD AND REJECTION OF BIDS: The City reserves the right to accept or reject any or all bids, part of bids, and to waive minor irregularities or variations to specifications contained in bids, and minor irregularities in the bidding process. The City also reserves the right to award the contract on a split order basis, lump sum basis, individual item basis, or such combination as shall best serve the interest of the City. The City reserves the right to make an award to the responsive and responsible bidder whose product or service meets the terms, conditions, and specifications of the ITB and whose bid is considered to best serve the City's interest. In determining the responsiveness of the offer and the responsibility of the Bidder, the following shall be considered when applicable: the ability, capacity and skill of the Bidder to perform as required; whether the Bidder can perform promptly, or within the time specified, without delay or interference; the character, integrity, reputation, judgment, experience and efficiency of the Bidder; the quality of past performance by the Bidder; the previous and existing compliance by the Bidder with related laws and ordinances; the sufficiency of the Bidder's financial resources; the availability, quality and adaptability of the Bidder's supplies or services to the required use; the ability of the Bidder to provide future maintenance, service or parts; the number and scope of conditions attached to the bid. If the ITB provides for a contract trial period, the City reserves the right, in the event the selected bidder does not perform satisfactorily, to award a trial period to the next ranked bidder or to award a contract to the next ranked bidder, if that bidder has successfully provided services to the City in the past. This procedure to continue until a bidder is selected or the contract is re -bid, at the sole option of the City. 3.17 LEGAL REQUIREMENTS: Applicable provisions of all federal, state, county laws, and local ordinances, rules and regulations, shall govern development, submittal and evaluation of all bids received in response hereto and shall govern any and all claims and disputes which may arise between person(s) submitting a bid response hereto and the City by and through its officers, employees and authorized representatives, or any other person, natural or otherwise; and lack of knowledge by any bidder shall not constitute a cognizable defense against the legal effect thereof. 3.18 BID PROTEST PROCEDURE: ANY PROPOSER OR BIDDER WHO IS NOT RECOMMENDED FOR AWARD OF A CONTRACT AND WHO ALLEGES A FAILURE BY THE CITY TO FOLLOW THE CITY'S PROCUREMENT ORDINANCE OR ANY APPLICABLE LAW MAY PROTEST TO THE CHIEF PURCHASING OFFICER, BY DELIVERING A LETTER OF PROTEST TO THE CHIEF PURCHASING OFFICER WITHIN THREE BUSINESS (3) DAYS AFTER A NOTICE OF INTENT TO AWARD IS POSTED. Any bidder, proposers or responders filing a protest shall simultaneously provide a Protest Bond to the City in the amount of five percent (5%) of the Protester's bid, proposal, or response amount or the amount of twenty thousand dollars ($20,000.), whichever is less. If the protest is decided, in the protester's favor the entire protest bond is returned. If the protest is not decided in the protester's favor the protest shall be forfeited to the City. The protest bond shall be in the form of a cashier's check. PART IV BONDS AND INSURANCE 4.01 PERFORMANCE BOND: If a performance bond is required in Special Conditions, the Contractor shall within fifteen (15) working days after notification of award, furnish to the City a Performance Bond, payable to the City of Delray Beach, Florida, in the face amount specified in Special Conditions as surety for faithful performance under the terms and conditions of the contract. If the bond is on an annual coverage basis, renewal for each succeeding year shall be submitted to the City thirty (30) days prior to the termination date of the existing Performance Bond. The Performance Bond must be executed by a surety company of recognized standing, authorized to do business in the State of Florida and having a resident agent. Bid 2016-049 The Contractor shall provide to the Purchasing Department original certificates of coverage and receive notification of approval of those certificates by the City's Risk Manager prior to engaging in any activities under this contract. The Contractors insurance is subject to the approval of the City's Risk Manager. The certificates must list the City as an ADDITIONAL INSURED for General Liability Insurance, and shall have no less than thirty (30) days written notice of cancellation or material change. Further modification of the insurance requirements may be made at the sole discretion of the City's Risk Manager if circumstances change or adequate protection of the City is not presented. Bidder, by submitting the bid, agrees to abide by such modifications. PART V PURCHASE ORDER AND CONTRACT TERMS: 5.01 COMPLIANCE TO SPECIFICATIONS, LATE DELIVERIES/PENALTIES: Items offered may be tested for compliance to bid specifications. Items delivered which do not conform to bid specifications may be rejected and returned at Contractor's expense. Any violation resulting in contract termination for cause or delivery of items not conforming to specifications, or late delivery may also result in: Bidders name being removed from the City's bidder's mailing list for a specified period and Bidder will not be recommended for any award during that period. All City Departments being advised to refrain from doing business with the Bidder. All other remedies in law or equity. 5.02 DELIVERY: Time will be of the essence for any orders placed as a result of this ITB. The City reserves the right to cancel any orders, or part thereof, without obligation if delivery is not made in accordance with the schedule specified by the Bidder and accepted by the City. 5.03 PACKING SLIPS: It will be the responsibility of the awarded Contractor, to attach all packing slips to the OUTSIDE of each shipment. Packing slips must provide a detailed description of what is to be received and reference the City of Delray Beach purchase order number that is associated with the shipment. Failure to provide a detailed packing slip attached to the outside of shipment may result in refusal of shipment at Contractor's expense. 5.04 PAYMENT TERMS AND CASH DISCOUNTS: Payment terms, unless otherwise stated in this ITB, will be considered to be net 45 days after the date of satisfactory delivery at the place of acceptance and receipt of correct invoice at the office specified, whichever occurs last. Bidder may offer cash discounts for prompt payment but they will not be considered in determination of award. If a Bidder offers a discount, it is understood that the discount time will be computed from the date of satisfactory delivery, at the place of acceptance, and receipt of correct invoice, at the office specified, whichever occurs last. 5.05 TAX EXEMPTION: The City of Delray Beach is exempt from State Sales Tax and Federal Excise Taxes. Where tax applies, the invoice must show gross, price, amount of tax, and net price. Exception certificate will be provided upon request. 5.06 PAYABLE INTEREST: Payment of Interest. The City shall not be liable for interest for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Bidder waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim based on or related to the bid. Rate of Interest. In any instance where the prohibition or limitations herein are determined to be invalid or unenforceable, the annual rate of interest payable by the City, whether as prejudgment interest or for any other purpose, shall be .025 percent simple interest (uncompounded). 5.07 TOTAL BID DISCOUNT: If Bidder offers a discount for award of all items listed in the bid, such discount shall be deducted from the total of the firm net unit prices bid and shall be considered in tabulation and award of bid. 5.08 BIDS FIRM FOR ACCEPTANCE: Bidder warrants, by virtue of bidding, that the bid and the prices quoted in the bid will be firm for acceptance by the City for a period of one hundred twenty (120) days from the date of bid opening unless otherwise stated in the ITB. 5.09 VARIANCES: For purposes of bid evaluation, Bidder's must indicate any variances, no matter how slight, from ITB General Conditions, Special Conditions, Specifications or Addenda in the space provided in the ITB. No variations or exceptions by a Bidder will be considered or deemed a part of the bid submitted unless such variances or exceptions are listed in the bid and referenced in the space provided on the bidder proposal pages. If variances are not stated, or referenced as required, it will be assumed that the product or service fully complies with the City's terms, conditions, and specifications. Bid 2016-049 Bid 2016-049 Bid 2016-049 TABLE OF CONTENTS TABLEOF CONTENTS...........................................................................................................................................................1 1 SECTION 1 - EXECUTIVE OVERVIEW..............................................................................................................................3 2 SECTION 2 -VENDOR INFORMATION...........................................................................................................................3 2.1 CONTACT INFORMATION....................................................................................................................................................3 2.2 VENDOR BACKGROUND......................................................................................................................................................4 2.3 SYSTEM MANUFACTURER BACKGROUND...............................................................................................................................4 2.4 REFERENCES....................................................................................................................................................................5 3 SECTION 3 - CURRENT PBX INFRASTRUCTURE AND ENVIRONMENT.............................................................................5 3.1 DEPARTMENTS.................................................................................................................................................................5 3.2 VOICE INFRASTRUCTURE.....................................................................................................................................................6 3.3 IT INFRASTRUCTURE..........................................................................................................................................................9 3.4 VOIP COMPATIBLE NETWORK...........................................................................................................................................10 3.5 VOIP READINESS............................................................................................................................................................ 11 4 RFP REQUIREMENTS..................................................................................................................................................11 4.1 TURN -KEY PRICING.........................................................................................................................................................11 4.2 CRITICAL CONSIDERATIONS...............................................................................................................................................11 4.3 MANAGED SERVICES....................................................................................................................................................... 17 4.4 NON-COMPLIANCE.........................................................................................................................................................18 4.5 RECOMMENDED OPTIONAL UPGRADES...............................................................................................................................18 5 PHONE SYSTEM..........................................................................................................................................................18 5.1 SPECIFIC REQUIREMENTS.................................................................................................................................................. 18 5.2 SYSTEM ARCHITECTURE....................................................................................................................................................20 5.3 SOFTWARE....................................................................................................................................................................21 6 VOICE OVER IP...........................................................................................................................................................21 6.1 SPECIFIC REQUIREMENTS & NETWORK READINESS ASSESSMENT SCOPE OF WORK......................................................................21 6.2 VOIP SPECIFICATIONS......................................................................................................................................................24 6.3 ENCRYPTION.................................................................................................................................................................. 24 7 VOICE MAIL PLATFORM.............................................................................................................................................24 7.1 SPECIFIC REQUIREMENTS..................................................................................................................................................24 7.2 VOICE MESSAGING SYSTEM DESCRIPTION............................................................................................................................24 7.3 VOICE MAIL SECURITY AND ADMINISTRATION......................................................................................................................25 8 UNIFIED COMMUNICATIONS AND COMPUTER TELEPHONE INTEGRATION (CTI)........................................................25 8.1 INTEGRATED MESSAGING................................................................................................................................................25 8.2 UNIFIED COMMUNICATIONS AND COLLABORATION...............................................................................................................26 8.3 COMPUTER TELEPHONE INTEGRATION................................................................................................................................26 8.4 MOBILITY APPLICATIONS (FIND ME/FOLLOW ME)................................................................................................................26 Bid 2016-049 Bid 2016-049 Description Response Bidding Company Name: Head Office Address: Branch Office (responding to this RFP) Address: Sales Representative name, telephone number and email address: Technical Advisor name, telephone number and email address: State the name and model number for the manufacturer, telephone system, and voicemail system being proposed? What model numbers of telephones are being proposed? What is the ACD manufacturer, platform and software level being proposed? What is the IVR manufacturer, platform and software level being proposed? Will the Vendor install the product or use business partners? Will the Vendor sub -contract any portion of their Scope of Work in this RFP, if so to whom? # of manufacturer certified technicians employed by the Vendor within 2 -hour driving distance of the City of Delray Beach; and total # of technicians certified on this platform. Which Warranty/Maintenance Level or Package is included in the base proposal for the first year and additional years? Who will provide warranty/maintenance service and who will City of Delray Beach call when service is needed (Vendor, Manufacturer, Joint, other, etc.)? 1St date choice for demonstration if considered for shortlist: 2n date choice for demonstration if considered for shortlist: Bid 2016-049 Bid 2016-049 Company name Parks Maintenance Location City Clerk's Office Contact name and position Community improvement Contact phone number Contact email address Products installed Size of system How long installed 2.4.1 In addition, provide at least one reference of a customer that has experienced negative service issues. Please describe how your organization responded to the issue(s) and possibly improved internal processes. Company name Parks Maintenance Location City Clerk's Office Contact name and position Community improvement Contact phone number Contact email address Products installed Size of system How long installed 3 SECTION 3 - CURRENT PBX INFRASTRUCTURE AND ENVIRONMENT For each section below, please respond on Schedule B whether the solution being proposed will operate in the environment being described. If the solution is non-compliant with any section below, please add comments to Schedule B. 3.1 DEPARTMENTS Below are some of the major departments within the City of Delray Beach: City Manager's Office Parks Maintenance Economic Development City Clerk's Office Fire Department Community improvement Bid 2016-049 Planning and Zoning Police Department City Attorney Human Resources Parks and Recreation Finance Environmental Services Golf Course Switchboard, paging in 3.2 VOICE INFRASTRUCTURE The City of Delray Beach has Nortel, Meridian Norstar telephone equipment at the following locations that will be replaced in this project: Location T' Equipment Count: Addition info City Hall, Community Center, Nortel Option 11 195 stations and Installed in 2003, City Attorney Offices Switchboard, paging in currently at max building/planning area. capacity 33 analog non system (i.e. fax, IVR, alarms) Police Department Nortel Option 11 238 Stations, Gate Installed in 2005 Dialer, Monitor line, 5 Ring -down lines, 15 analog lines Fire Station 1 Meridian Norstar 45 stations, 9 Ring -down Installed in 1991 — phone sets, Paging cannot add any System, 23 analog lines stations and or lines to system Fire Station 2 Meridian Norstar 10 stations, 1 Ring -down Installed in 1991 phone set Fire Station 3 Meridian Norstar 8 stations, 1 Ring -down Installed in 1997 phone set Fire Station 4 Norstar BCM 11 stations, 1 Ring -down Installed in 2008 phone set Fire Station 5 Meridian Norstar 8 stations, 1 Ring -down Installed in 1991 phone set Fire Station 6 Meridian Norstar 9 stations, 1 Ring -down Installed in 1998 phone set 4 Stations Auto Lakeview Golf Course Meridian Norstar Installed in 1998 attendant, 2 analog Wellness Center Comdial DX -80 11 stations, fax Municipal Golf Course Meridian Norstar Install in 1998 12 Stations, Auto attendant, 7 Centrex lines for Alarm, fax, Payment Bid 2016-049 Environmental Services Community Land Trust Nortel Meridian Centrex lines 60 stations, 16 Centrex lines 7 stations Non -system sets Catherine Strong Park Centrex lines 2 stations Non -system sets Pompey Park Centrex lines 9 stations, 1 fax Non -system sets Veterans Park Centrex Lines 2 stations, 1 fax Non -system sets Miller Park Centrex Lines 2 stations Non -system sets Teen Center Delray Volunteer Center Centrex Lines 2 stations, 1 fax Non -system sets Centrex Lines 1 stations Non -system sets Delray Tennis Center Centrex Lines 4 stations, 5 analog Non -system sets Tennis Center Ticket Booth Centrex Lines 1 line Non -system sets Pompey Pool Centrex Lines 2 stations, 1 fax Non -system sets Delray Swim and Tennis Centrex Lines 2 stations, 1 fax, 1 Credit Non -system sets Soccer Complex Neighborhood Resources Centrex Lines 2 fire alarm lines Non -system sets Centrex lines 9 stations, 1 fax Non -system sets Delray PD Sub -Station Centrex lines 9 stations, 1 fax Non -system sets Delray PD Training Center Centrex Lines 4 stations Non -system sets Federspiel Garage - Elevators/Alarms Centrex lines 3 analog lines Non -system sets Ocean Rescue Headquarters Centrex lines 4 stations, 2 fax Non -system sets Parks Maintenance Centrex Lines 10 stations 1, fax Non -system sets Old School square Parking Garage Delray Center for the Performing Arts Delray Beach Public Library Centrex lines 5 analog lines (i.e. Elevators, alarms, attendant office) Non -system sets Centrex Lines 24 Centrex only- do not support phone system Lines only — we do not support their phone system Avaya 26 stations The Nortel, Meridian Norstar telephone systems are networked together to provide in -system calling and common voice mail. We believe that there is currently a combination of both software and Centrex providing the networking. Station counts and Equipment types are as shown in the table above as background, most sets having either 4 or 8 assignable line appearance / speed dial keys. The City is currently supporting 600 Stations (handsets) and about 500 Voicemail boxes and 392 Centrex analog sets at different locations. There is probably voicemail on the Centrex, but we are not aware of all of the capabilities at this time. Again, we are relying on your experience and expertise in the calculations. Each conference room requires a conference/speaker phone. We are unsure of the exact number, but think it is around 50. In addition, the City has approximately 60 Analog/Centrex lines for Fax, IVR and other analog interfaces at the various city locations. Lastly, the City has Centrex services w analog stations at 22 Sites. Existing PBX infrastructure FS -2 FS -3 FS -4 FS_' FS-6 Meridian Meridian Meridian Norstar Norrtar Norrtar Meridian Norrtar Norrtar 1111111 1111111 1111111 jl�Ill ii i1� 1111111 i 1� 1111111 1111111 1111111 Fs -1 Centrex PBX Meridian Norrtar Services PD Ext to Ext dialing and 1 Nortel Option 11 off premise dialing GC _ Meridian Norrtar EM toExt and CA failover. Using 'part of the PRI AT&T - PSTN 6 1dian n/ 1111111j�� rta111111 Q 111111 X111 FS -Fire Station PD -Police Station CH -City Hall CH 111i ILII `I Nortel Option 11 WC -Wellness Center ES -Environmental GC -Golf Course ES WC Meridian Comdial DX -go LGC-Lakeview Golf Course Norrtar CA -City Attorney CC -Community Center Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 The City of Delray may be interested in an Instant Messaging and Presence (IM/P) application that would be easy to deploy and be native to the proposed solution. Please summarize the components and discounted/installed pricing to add desktop Instant Messaging, Collaboration, desktop video, presence, and buddy lists through the telephone system's native application or your recommended alternate. Provide optional pricing for 200 users (which includes employees who will not have dedicated phones on the system, but that will have a user profile) on Schedule A. We do not utilize any instant messaging today. If your solution includes instant messaging as part of unified communications, we will implement as base proposal. If it is not included, it will be added as an option. We are requesting the use of IM video chat for smart phones/tablets for users already in the count, but some offsite users do not have dedicated desks or handsets. 4.2.4 Enhanced 911 (E911): The following functionality, generally referred to as E911 compliance, is required by Customer in the turnkey pricing. Please state your compliance, and briefly describe how your solution could meet the following requirements, as well as your overall E911 strategy and abilities. 4.2.4.1 Send station specific location information to the public -safety answering point (PSAP) through Inform 911 functionality on digital trunks. 4.2.4.2 Notify internal extensions through on -display, email, or other real-time means when a user dials 911, and what extension has placed that call. This allows internal first aid staff to respond to emergencies immediately. The City has experienced unintended calls to 911 since the current outside access line access code is "9" and the City is considering changing the outside access code to "8" to reduce such unintended calls. 4.2.4.3 Provide specific Emergency Location Identification (ELIN) or Automatic Location Identification (ALI) information to the PSAP to allow for correct identification of the callers location. We are looking for location address of each building only. 4.2.4.4 Automatically update the user's location when they log in to a different phone with their same extension or move their phone to a different area of the building, or to a different office. 4.2.4.5 Assign a temporary Dialed Number Identification Service (DNIS) number to any extension that does not have a Direct Inward Dialed (DID) number to allow the PSAP to call the station back in an emergency. 4.2.5 Session Initiation Protocol (SIP) Trunking: Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 6.1.4.5 Once voice capacity is established, Vendor should generate data traffic, such that the uplink from an IDF to the MDF is saturated to near 100% utilization while generating test voice traffic, to ensure that QoS on the LAN is properly implemented to prioritize voice packets over data packets. This test will be repeated one time for each different access layer switch type to ensure that implemented QoS methodology is working correctly; 6.1.4.6 In order to test end-to-end QoS, Vendor should generate data traffic, such that the uplink from the Core Router to the Provider Edge (PE) Device is saturated and the Edge router is forced to shape traffic and drop excess data packets in favor of higher QoS voice packets, before putting traffic into the WAN/MAN link. Voice traffic will be generated and measured during the saturation test and Vendor will provide a Mean Opinion Score (MOS) for the voice traffic under load; 6.1.4.7 In order to test QoS over the WAN/MAN, Vendor should generate data traffic from multiple remote locations, such that the uplink WAN/MAN link from the WAN/MAN provider to the PE WAN/MAN router and CPE Core Router is saturated and the WAN/MAN provider is forced to shape traffic and drop excess data packets in favor of higher QoS voice packets, before putting traffic into the WAN/MAN link. Voice traffic will be generated and measured during the saturation test and Vendor will provide a Mean Opinion Score (MOS) for the voice traffic under load; 6.1.4.8 For the saturation tests above, the Vendor will provide all testing methodology, hardware and software that will be used to generate sufficient traffic to flood the uplinks from the IDF Bid 2016-049 to the Core in the LAN, and between locations on the WAN/MAN. These tests will need to be conducted after business hours so that they do not impact business processes; 6.1.4.9 A normal testing session will then be initiated between all end points using expected voice and data traffic and should last no less than 3 days; 6.1.4.10 Testing shall use the G.711 codec using a 64kb packet size with a 20ms jitter buffer on the LAN. If your system recommends other "Best Practices" then test should match manufacturer recommendations; 6.1.4.11 Testing shall use the G.729 codec using a 20ms sampling rate and 40ms jitter buffer on the WAN/MAN. If your system recommends other "Best Practices" then test should match manufacturer recommendations; 6.1.4.12 Test results should include: throughput (bandwidth), packet loss, packet delay (latency), jitter (variable latency), and the minimum and average Mean Opinion Scores that can be expected per LAN/WAN/MAN segment; 6.1.4.13 Vendor will then interpret, and summarize the findings and provide a verbal and written recommendation for any remediation; 6.1.4.14 If the initial test of the network fails, and remediation is required. Vendor will retest the network one time with the same process as above, after remediation is complete, and prior to bringing the new voice system into production. 6.1.4.15 This Network Readiness Assessment Scope of Work is our minimum acceptable SoW and may not be reduced or answered as non-compliant by the vendor. Nonresponsive or noncompliant responses may be eliminated from further consideration. Please note your compliance below and comment on any additional methodologies recommended. 6.1.5 Please comment on the diagnostic tools you will use and the type of report that we would expect to see. Please include a sample VoIP Readiness report (paper copy not required). It is expected these tests will be performed by the awarded Vendor, or a sub -contractor that specializes in this type of analysis. 6.1.6 What tool will be used to generate the required data traffic load on the LAN and WAN, in order to flood the uplinks and WAN/MAN circuits? 6.1.7 After the initial VoIP network readiness assessment, Vendor will be required to explain and price any additional remediation recommended in order to achieve the goals above. Once the City of Delray Beach has implemented the remediation, and the network has been certified through a follow-up assessment, the Vendor and Manufacturer are expected to guarantee the installation (other than WAN carrier quality issues). If the installation fails the requirements in Section 6.1 (for example due to dropped calls, poor quality calls, static, echo): 6.1.7.1 Vendor will have five days to identify the problem, 6.1.7.2 The City of Delray Beach (and WAN/MAN provider) will assist in problem identification/resolution under the direction of the Vendor, 6.1.7.3 Vendor will need to provide definitive proof that the problem exists in the underlying Cabling/LAN/WAN/MAN fabric if there is an assertion to that effect, 6.1.7.4 Vendor will have five additional days to correct the problem if it is in the hardware they have provided. 6.1.8 If the Vendor cannot provide a voice solution that supports VoIP to the expectations in Section 6.1, and this RFP (after the City of Delray Beach implementation of any LAN/WAN/MAN remediation or upgrades recommended by Vendor), and cannot rectify the problem per the section above, it will be considered a material breach of contract on the part of the Vendor. Vendor will allow the customer to return the complete system for a full refund, and remove the system once an alternate solution has been put in place by the City of Delray Beach. Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 Bid 2016-049 • All advanced features and software installed and tested, but not necessarily deployed Documentation representing the system "As Built" is delivered and reviewed with the City of Delray Beach Bid 2016-049 Bid 2016-049 Bid 2016-049 City of DelraV Beach Bid 2016-049 9e8ft18a2b90f4450945256dfa0061a7e.xlsx VolP-Proposed rung Software License/ Please itemize all required software license/ subscription fees, by product or module (include the Subscription proposed version and release number). Include any third party software / subscription that requires Fees licensing -whether via your organization or independently -in order to meet the Requirements. 1 2 3 4 5 6 7 8 S@Y Maintenance & Support (M&S) Please itemize any post -implementation maintenance and support fees. Please itemize all server or CODB-side hardware required to run your solution (assuming a dedicated environment that meets your proposed topology for our organization). CODB reserves the right to Hard- purchase any recommended hardware from a third party vendor. 15 16 17 18 19 20 21 22 23 24 H11V Maintenance & Support (M&S) Please itemize any post -implementation maintenance and support fees 25 26 27 28 29 30 31 32 33 34 Please itemize the total cost by function or phase to implement the proposed solution including: project management, configuration and any customization development to support your responses on the Implement Requirements worksheet, legacy data migration, system testing, deployment, and both end-user and ation system administratortraining. Please include any travel and expenses estimated costs. 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 VOIP - Proposed Pricing MRC Initial 1st Year Proposed Year 3rd Year 4th Year 5th Year Total $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Proposed Other - Required Other - Required Please itemize any additional required costs to support the realization of your proposed solution. 54 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other - Optional Other - Please itemize any additional costs associated with optional or recommended services or solutions in Optional excess ofyour proposed solution. 59 $0 $0 60 $0 $0 61 $0 $0 62 $0 $0 63 $0 $0 64 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 1 of 5 12/11/2015 6:05 AM p. 58 City of Delray Beach Bid 2016-049 VolP - Leased Pricing MRC Initial 1st Year 2nd Year 3rd Year 4th Year 5th Year Total Proposed Software I Subscription, Maintenance & Support Soft.— Li— a/ oftw License/ Please itemize ali required software license/ subscription fees, by product .,module(indude the Subscription proposed version and release number). Induce anythird-party software /subscription that requires rees licensing - whether via your organization or independently- in order to meet the Requirements. 1 2 3 4 5 6 7 8 S/W Maintenance & Support (M&S) Please itemize any post -implementation maintenance and support fees. 9 10 11 12 13 14 Please itemize all server or hardware required to run your solution (assuming a dedicated environment that meets your proposed topology forourorti..v.ti.n). CODB reserves the right to purchase any Hardware recommended hardware from a third -party vendor. 15 16 17 18 19 20 21 22 23 24 H/W Maintenance & Support (M&S) 25 26 27 26 29 30 31 32 33 34 -.tion 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 Please itemize any post -implementation maintenance and support fees. Please itemize the total ost by Function or phase to implement the proposed solution including: project management, mnfiguration and any customization development to support y.urresponses on the Requirements worksheet, legacy data migration, system testing, deployment, and both end-user and system administrator training. Please induce any travel and expenses estimated costs. $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other - Required $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 0 $0 70— Other- Required Please itemize any additional required rusts to support the realization of your proposed solution. 54 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other- Please itemize any additional costs associated with .pti.n.1... ec.mmended services or solutions in Optional excess of your proposed solution. 59 60 61 62 63 64 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 12/11/2015 6:05 AM P. 59 N 000000001 UH UH UH UH UH UH UH UH 0000001 UH UH UH UH UH UH 000000 UH UH UH UH UH UH 06 N U 06 C N N � r, O C O. In 00000000001 UH UH UH UH UH UH UH UH UH UH 0000000000 UH UH UH UH UH UH UH UH UH UH U1 3 0 0 m m O N M V S 0 CL N O Efl R 00000000 Efl Efl Efl Efl Efl Efl Efl Efl U N co (6 N 0 O _a Ul 0000001 UH UH UH UH UH UH 000000 UH UH UH UH UH UH 06 N U 06 C N N � r, O C O. In 00000000001 UH UH UH UH UH UH UH UH UH UH 0000000000 UH UH UH UH UH UH UH UH UH UH U1 3 0 0 m m O N M V S 0 CL N O U 0 0 0 0 0 0 0 0 0 0 O 0000000000000000000 Efl Efl Efl Efl Efl Efl Efl Efl Efl Efl EH UH UH UH UH UH UH UH UH UH 69 69 69 69 69 69 69 69 69 69 O 69 O 69 O 69 O 69 O 69 69 69 69 0 0 0 0 0 0 0 0 0 0 O 0000000000000000000 69 69 69 69 69 69 69 69 69 69 69 Efl Efl Efl Efl Efl Efl Efl Efl Efl 69 69 69 69 69 69 69 69 69 69 C O � N U1 j C Q C Q C � U N J Ul L U Y C J 9 O C O O U O C O - U J O O Q OO N O O Q N N C OQ C N U1 v Q a U � N y O Q N a > m N N E O wC v m a O N Eo > C YO EC 0 O C U N C L O m � a+ � a+ U 2 C � w �_ OD OD U1 N C p_ — E C _ O Y O `0 o 46 3 O C Y L E C 0 U N C U E m E E v E v v E J Y 6 Ul Ul Ul U1 � U1 U1 O N � 2 2 O. ate+ t0 0 N N 0 C \ C Lo (O co O) O N M V E O Lo (O co O) O N M V 0 (O W O) O N M = N O N N N N N M M M M M U1 a+ M M M M M V V V V V V V V V V Ln Ln Ln Ln C O - a E E In zo CL N 00000 EH EH EH EH EH 00000 EH EH EH EH EH V Ln O - W LO LO LO LO LO 000000 EH EH EH EH EH EH 000000 Efl Efl Efl EH V) Ufl C O O C U1 O O) O M V s 'y � 00000 O 0 City of Delray Beach P R�.,,.t� R�p.- Bid 2016-049 l.f3 12/11/2015 6:05 AM p. 63 2.2 VENDOR BACKGROUND w�ZMlIIIIl OEM IIIII CHAPTER 4 - UP REQUIREMENTS 1.. ��El ..... ...... . ... 01 IN 111"N NMI NNINNII OEM IlIN=MIIIIIIIIl IIIII WM==311111111 IIIII 11001 ... 1ME1111111 IIIII IlINI==MNll IIIII 10INIM0111111111 OEM 111011==311111111 1111111110111 1 101011=�Zlll 1111111110111 1111111110111 NMI CHAPTER 5 - PHONE SYSTEM 11�3=111111111 OEM Il�BlMlIIIIl IIIII 100W=2�31111 1- --d by b.dy NMI . .. ........ .. . IM NMI NMI NNINNII l.f3 12/11/2015 6:05 AM p. 63 City of Delray Beach P pons. Bid 2016-049 k RFPR.sp..s...dR.q.!,.m..tsbys.cti.. q. -- by -tu,. I. th . RFP CODR Rank Abilityt.-t Requirement Respansem Requiremem Described -p-. . 4= Meets, F. Ily compliant R.q. I-- m part of 3 = Meets, with C -fig. -.. Proposed -mg? 2 = Met - L mg R.I... h, < I- or N.) 1 yea 1= Requires C -1-I.. t. Meet D Not Be Met h, I v -.' -g-h-1, ampleIlp -d-, -1 6.1.6IAN/WAN data 1-111-9 -1 u- For 11hN -1WAN 75 6.1.7 and prke any adaitionalremediation ..L. -..r .. p-devnlcesnl.rnn If the I-, -- provide avobe -1- that supports IIProme expecta[ioaz in - 7.1, and this RFP -77 6.2 b. 2.111 P SIP- W h I , lh . . . n 4.- r.r', rem . . .-d -1 pr.,,,,. for CODEC ho-, -pl.ng -, packet size, j-, buffer, etc. 6.1.11- Will calls require '--ng -- 3.2.3 - lu- Will -ph.- -. rag1- 03DED .1 the AN/WAN when connections 16 2 4 run -gSID for -1.pho- 51 P or pll, 1.9-1- --d fi,lu- lupp-d.f using SIP ll,,h-1 p., SIP 1-� --1- trunks SIP plgateways, or SIP telephonestelephonesllph., SIP - 65 -141 N 1 -14 whit, if -y, h. f -- ..II M --d P7. support both IP - ph.. and IP Pl. IP direct 1A, supported for NAT11-1-d IP Fab phones and IP 3 6.2.7 87 Encryption abdlyw qI,, the conversation between telephones, and I,-- telephones CHAPTER 7 - VOICE MAIL PLATFORM S, I.- 'p-1., requirements 7.1.2-, I— -d 10 - u 1-9-1 Pl- provide a ph- og---- mailboxes 7.2 - 7.2A I- -,-g rystem -be y.., -- --g product .-N PS 7.2.2 ..-1 b..k by p -,d. -DEM-p-y,,h-h.,d== relation with anufatturer 7.2.3 P -dl. -A and maintain the -p-1 I,- the specifeatians of the ph -you will M p..d.N 7.2A --ng system of thevobe -11- ns,b,efor,nstall,n g and ng I h. 1', Op.r- g Sof-r. will the system scak, beyond the Explain -1h-y-- I-dl-u-.fp.p-dpo,,. 72--11- 11-- -n-1 177-d 8 -d --18-M -.? H""n, formrt .7 p pr - 93 7.2Backup backed . -? Do back-ups h.pp- -1-1h, and can they be duetted to a Network A-- S-- (NAS) Fab -11-11 --g voice --ry and A- H-1 V. rystem --d 77 7.3.2 --.,d management is the P-1. managed -77 7.3.3 failed passwo2 Mwis this Illkld SP 17.3.4 ample reports _P'e reports CHAPTER S- UNIRED COMMUNICATIONS AND COMPUTER TELEPHONE INTEGRATION - S.- Provide Info for 1. offering .- are - and --, physical --l- to the phsystem and E- -- (E.--) -. E-1 Ch- 1-1 used10 -n-I I -9-d M--9 70-1 8.1.3 --d capabilities speech playback of -8.1,-'Ph`n 1—!, to [Bits voice -11d - Calendar -kol-l- 70-2 8.2.1 Unif dCommunicrtioM fi--lhry --- the components and .-- required 8.2.2 -1.- .118b.- -1- collaMretion, screen snaring,wh.,Harding, p -l-, etc lsimilarto bE. orLiveMeeti - f T .- R2d� scheduled and --d meetings, and meeting imitations D .3 , 1705 R3A mp--p- -gl- dials ph -nu -from 0.-k clients - I,- the call complete on their IIIP d- p- DII 1,32 1 pl, I -b bl-11 P- I -b b-, I,— I,- Ph=-,-=- �.5 3 .3 1- reI- DTI applications Briefly describe and p- _T_� 0 8.4.1 I-Wly AppD r, b. -, fi-1, -.1, y I h., lh. y� h I rig I permper ti's cell h- - desk hone - simultaneous 17 8.4.2 optional pl.-9 �l Mobility scribe�d p -d a optional for Mobility applications lications CHAPTER 9 - SYSTEM ADMINISTRATION REQUIREMENTS - 9 9.1.1 requirements administration 1.1 capable of -,-g All offices withintheenterpriseI- ninterface 77, 9.1- .2 Chhand which made the change _T171 -9.2 I Syl- 8-n questions scribe the database 9.2.2 -!,--g- -9-d with The Qq of -, -1, -1- Attive Directory, Email, and HP .,8b-,. 71-4 .3.1 y p-1 --d access to the 8---- 77, 9.3 -S.- Sy- --N and diagnostic d-- 1.1% bgs and -1, 116 9.3.2 ly- 81-1 - A- ratification scribe -system alarms and alarm n1-- available from each 71-7 .3- ring lfdl rt the end f a call? ll-� SA - 9.4.1 J.- and patching provide sohware up-, 717 S.4.2 .1- -811-1 Briefly describe- P., for -ilog a -81 update, and 1-og tor. M---- bad aired - . 120 9.4.3 C---dby on- old y- to - -18d. 11-byl-d- Co the ,-- - are level'+ CIMPTER ID- IM PLEM EINTATION REQUIREMMTS 10.1 Implementation Requirements Vendors sM1oultl ensure ihrtiheirproposal will meet the required Scope of Work 122 70.2 -bfio ... lh-, for -1- 10.2.110.2.9.4 171-3 10.3 -.N -d-11-- 10.3.1-10.3.1.8 72-4 10.3.2 - MI -11 72-5 10.3.3 -k Reference/ --de training 10.4 - acceptance 1 -ng C-1 a DAT plan 1727 10.5 01.1-- C- P18n CHRPTM II -WARRANTY MAINTENANCE AND CUSTOMER SUPPORT 1p-1., req. -d by a I y., p- and labor replacement waoanry or first y., e Ian 13. 11A.2"u--13-pp- Epr Ed .1 during business hours -h-d -ix 7d1"l 73-1 11r. A.3 y, X 4 hour5ervee level Agreement 132 11.1.4 Tme and Material Emergency support on a Time - --I, 733- 11.1.5 Ph -maintenance optional I,- for 8 1313 --n- f - -ph.- 73M 11.1.15 In., bid maintenance -1 1-11 ---d . bid1. maimenance costs forALLequipment -h I I -- S --d A 2- 11,2,1 Warrenry Due h.Inufa,urei's,tan dsnkware, and Other witMut .dp..rhr.,,Iy.perddd..o,,h,=: '8-1- d135 3 136 -2.2 A8.1 -options and which serve. level 1 '37 37 -2.3mnallation --ly/--n- postiaztallrtion wartanry/maintenancesupport available from the I .... I --r- 2 af3 12/11/2015 6:05 AM p. 64 City of Delray Beach P p— Bid 2016-049 # q. -- by —tm. I. th . RFP CODR Abilityt.—t Requirement .,P... Requiremem Rank 4= Meets, F. Ily compliant 3 =Meets, with C—fig. —.. 2 = Met - Upcoming R.I... m < 1 yea 1= Requires C-1—I.r t. Meet O=Can Not Be Met r< I v Described —,— . Requirementm p- of Proposed Pricing? (Yes or N.) — 737 11.2.4 Is p --fl— Ithe innalling .—r' 1312.5 frybrid maimenarce IS hybrid V-1 P—1 T.— I -l, eIp — --d replacemem and escalation b., manufatturer pHardware L6 manufacturerceraied —I mtenance agreements mall be performed by manufacturer <errfed personnel 1741 11.2.?-1—rystem ---g abdly 1. 1,— .1— system monitories to .— lh—I.— .,-- of - 74-2 11.2.8 ... P- lh—, of —, 13-1, can view pand talk dna move: adds cnan swan detailed resownon 74-3 11.2.9 Emergencyservice mtifxation p..— -1 Ad.,. 77 11.2.10 ftlp— time for —.1 ly— p-l—P—:�,—.Id -- dektioaz, and feature , h I I I CHAPTER 12 -VENDOR RESPONSE REQUIREMENTS 12.1.1 ll --d Equ.P—ll L.11 151 12.1.2 —al S-1 Requirements for the Ouotetl —l- 7,3.3 Vendorscope of Work 75-3 12.1.4 I—Ibl— Project Plan 77 12.1.5 Acceptance T— Pl- 1551.6 MFG Sohware Leense Agreement 1. Experience Performance 157 72.1.8 F-- Abdly 17— -,q — — Plans 12.1.10 mstmtture — 77 12.1.11 Eq..,and Infraztructure 3 af3 12/11/2015 6:05 AM p. 65 City of Delray Beach City of Delray Beach SITE SHEET SUMMARY Vendor Name Project Site/Facility Name Estimated MR Cost Estimated Site Total w/ Site Cost monthly cost City Hall $ - TOTAL $ - Bid 2016-049 12/11/2015 6:05 AM p. 66 City of Delray Beach Bid 2016-049 7 City of Delray Beach City Hall SITE SHEET Site Name Project Address SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ - MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ 7 City of Delray Beach PREPARED BY: TITLE: Bid 2016-049 12/11/2015 6:05 AM p. 68 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 69 of Delray Beach CityAtt,,,,,v SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ®MOM ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 69 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 70 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 70 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 71 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 71 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 72 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 72 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 73 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 73 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 74 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 74 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 75 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 75 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 76 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 76 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 77 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 77 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 78 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 78 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 79 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 79 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 80 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 80 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 81 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 81 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 82 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 82 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 83 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 83 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 84 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 84 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 85 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 85 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 86 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 86 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 87 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 87 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 88 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 88 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 89 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 89 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM P. 90 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM P. 90 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM P. 91 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM P. 91 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 92 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 92 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 93 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 93 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 94 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 94 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM P. 95 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM P. 95 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 96 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 96 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 97 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 97 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 98 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 98 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM P. 99 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM P. 99 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM P. 100 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM P. 100 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM P. 101 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM P. 101 City of Delray Beach Bid 2016-049 12/11/2015 6:05 AM p. 102 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: Bid 2016-049 12/11/2015 6:05 AM p. 102 Question and Answers for Bid #2016-049 - Voice over Internet Protocol (VoIP) There are no questions associated with this bid. Question Deadline: Dec 23, 2015 5:00:00 PM EST Bid Contact Jeff Foster Address Fernandina Beach, FL 32034 jfoster@maxis360.net Ph 904.240.3322 2016-049--01-01 Submit your Supplier Product First Offer • $408,764.00 1 /each $408,764.00 Y Y proposal Code: according to the Supplier RFP documents Notes: Subtotal of all hardware, software install and support. Supplier Total $408,764.00 Item: Submit your proposal according to the RFP documents Maxis360 Schedule _A_ -_Telecommunications= _City_of Delray_Beach= VoIP only.xlsx Maxis360 submittal Solicitation 2016.pdf Maxis360 CODB Configuration Diagrms .pdf Polycom vvx-500-series-data-sheet. pdf Polycom vvx-310-series -data -sheet. pdf I NI N_2014_Annual_Report.pdf City of Delray Beach 9.1eWb5084649581,1,25MVB,JfA2.9 xlsx V.IP-Proposetl Pricing VOIP-Proposetl Pricing MRC Initial 1st Year 2ntl Year 3rtl Year 4th Year 5tt Year Total Software License/ Please Aem¢. all requiretl software license/ subscription fees, by pmtlucl or mW.I.(inclutle the Subscription pmposetl version antl r Jesse n um ber)_ Inclutle any thirtl-party software/su bscnph- that requires Sopport(M&S) Please Aem¢e any post-im pkm entation maintenance antl support fees_ Fees licensing-whdher via your organization or intlepentlently- b ober to meet the Requiremeds_ 25 all of the ab- hartlware come w Ah 3 year warrantee $0 $0 1 Interactve InleOgence core software licensing for CIC w4h 200 SIP im nks su ppon 85] users $0 $64,428 26$D $64,428 2 500business User licensing 500 X$61]5= $0 $30875 $0 27 $0 $30,875 3 357 basic user licenses phones antl analog tlevic.s $42. 357= $0 $14,994 $0 28$D $14,994 4 ACD antl operator statbns $53625 x 5= $0 $2,681 $0 29 $2,681 5 Voice mail antl lntegrdetl Messaging700x$22.75 $0 $15925 $0 $15,925 6 Sip ProxyforMan. serversurvrvabAAy(comes w Ah gateways) 6x$130 $0 $780 $780 7 Fax client software for 100 Users l0 sessions=$250+IM. $6.50= $0 $1170 $1,170 8 32 $0 $0 $0 $0 $0 $130,853 $0 $0 $0 $0 $0 $130,853 sm $0 34 $0 Mairrtenance & $0 $0 $0 $0 Support(M&S) Please A. -any post-impI-,mtalion m aintenan ce antl support fees_ $0 $0 $0 Pleas.. ¢e the Ictal cost by function or phase to m plemenl the pmposetl sdution inclutling_ prgect 9 Annual Software renewal, in clutles 24. 7 remote break fa support,.5 inclutles all new software $0 $31,590 $0 anagem ent, confguration antl any customization tlev.lopment to support your responses on the $31,590 inclutles 1 M year 10 $0 Implement $0 optional pre pay 1 $0 $0 12 $0 $0 3 st Installation of lnt...otvelntellq.nce -.mfl solation 500 hours attlscount.tl mte $0 $62,500 $0 14 36 $0 $0 $6,000 $0 $6,000 $0 $31,59D $0 $0 $0 $0 $0 $31,590 Please A.m¢e all s.rveror CODB-sitle hartlware r,quiretl Io run yoursdutbn (assuming a tletl batW1 $2,000 38$D ent that meets your pmposetl top.kgyforouroM-.tbn)_ CODBrese thenghtto $0 39 $0 Hartlware purchase any recom mmdaJ hartlware from a thirtl-partyventlor_ $0 40 $0 15 Metlia server metlium 3x $6995 $0 $20985 $0 41 $20985 16 Metlia serversmall etlg. 3x$3000 $0 $9,000 $0 42 $9,000 17 M P114 FXS/ FXO gateways 20 .5467 $0 $9,340 $0 $9,340 18 MP1224 24 port FXS gd.way2 x $1535 $0 $3,070 $3,070 44 Gateway antl Session BoaNer cmt.]& supporting 100 SIP Sessions each And. Cotler Metlbn11000 2 $0 19 x$7750 $0 $15500 $15500 20 Pdycom WX 310 IP Phones 85% of 774 phones 658 x 119 each $0 $78,3 2 $0 $78,3D2 21 Plolycom VVX 500IP Phones 10%of 774 phones 78 x 227 each $0 $17,706 $17,706 22 Polycom Sountl station 6000 high entl cont room phones 5% x 774 =39 x $562 $0 $21,918 48$D $21,918 23 $0 $0 49 $0 $0 24 $0 $0 50 $0 $0 $175,821 $0 $0 $0 $0 $0 $175,821 HM Mai nit nance& Sopport(M&S) Please Aem¢e any post-im pkm entation maintenance antl support fees_ 25 all of the ab- hartlware come w Ah 3 year warrantee $0 $0 $0 26$D $0 27 $0 $0 28$D $0 29 $0 $0 30 $0 $0 31 $0 $0 32 $0 $0 33 $0 $0 34 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Pleas.. ¢e the Ictal cost by function or phase to m plemenl the pmposetl sdution inclutling_ prgect anagem ent, confguration antl any customization tlev.lopment to support your responses on the Implement Requirements worksheet, legacy tlata migration, system testing, tlepbyment, antl both entl-user antl .tion system atlmin.tmt.,tWn,ng_ Pleaseinclutleanytravdantlexpensesestimaleticosts _ 35 st Installation of lnt...otvelntellq.nce -.mfl solation 500 hours attlscount.tl mte $0 $62,500 $62,500 36 Training 48 hours al tli-.ntW rate $0 $6,000 $6,000 37 tle cum misioning oltl system oplbna116 hours $0 $2,000 $2,000 38$D $0 39 $0 $0 40 $0 $0 41 $0 $0 42 $0 $0 43 $0 $0 44 $0 $0 45 $0 $0 46 $0 $0 47$D $0 48$D $0 49 $0 $0 50 $0 $0 51 $0 $0 52 $0 $0 53 $0 $0 $0 $7650. $0 $0 $0 $0 $0 $70580 Oth.r- R.qulretl Please Aem¢eany atltl Aionaln:gairetl costs tosuppon the realization ofyoarpnn,,-tl dni- 54 $0 $0 $o 55 $0 $0 56 $0 $o 57 $0 $o 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 PROPOSED TOTAL $408.764 $0 $0 $0 $408,764 Other - Please A.m¢e any add Aiond costs associatetl with optional or recom mentletl services or solations in Optional sof your pmposetl sdotion_ 59 200 Sesbns of SIP trunks- Inclutle 800 DID antl .911 antl Local Long tlistance unikn Aetl $3,780 $0 60 Full Managetl voice service, Inclutle M-d.nng antl on s4e AMC (On sAe op to 40 hours a week) $3,300 $0 61 $0 $0 62 $0 $o 63 $0 $0 64 $0 $0 $7,aee $0 $0 $0 $0 $0 $0 $0 2016-049 1of5 1/4/2016 Bid Sync p. 3 City of Delray Beach 2016-049 Please itemize all server or hardware required to run your solution (assuming a dedicated environment that meets your proposed topology for our organization). CODE reserves the right to purchase any Hardware ended hardware from a third -party vendor. 15 Meda server medium 3 x $6995 16 Media server small edge 3 x $3000 17 MPI 14 FXS FXO gateways 20 x $467 18 MP122424 port FXS gateway 2 x $1535 Gateway and Session Boarder controller supporting 100 SIP Sessions each Audio Codes Mediant 19 1000 2 x $7750 20 Polycom WX 310 IP Phones 85% of 774 phones 658 x 119 each 21 Plolycom WX 5001P Phones 10% of 774 phones 78 x 227 each 22 Polycom Sound station 6000 high end conf room phones 5% x 774 =39 x $562 H/W Maintenance & Support (M&S) 25 26 27 26 29 30 31 32 33 34 Implement -.tion 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 Please itemize any post -implementation maintenance and support Fees. Please itemize the total mst by Function or phase to implement the proposed solution inducing: project management, configuration and any customization development to support your responses on the Requirements worksheet, legary data migration, system testing, deployment, and both end-user and system administrator training. Please include any travel and expenses estimated costs. Installation of Interactive Intelligence overall solution 500 hours at discounted rate Training 48 hours at discounted rate de commisioning old system optional 16 hours $417 $0 Required Please ftemiza any additional required costs to support the realization .fy.ur proposed solution. VOIP - Leased Pricing $0 Proposed Software I Subscription, Maintenance & Support MRC Initial 1st Year 2nd Year 3rd Year 4th Year 5th Year Total Softwr $0 $185 57 $0 $0 License/ Please ftemiza all required software license/ subscription fees, by product or module(indude the $0 $61 $0 $0 $0 $0 $0 $0 $0 $0 Subscription proposed version and release number). Induce any third -party software /subscription that requires $0 $308 Fees licensing - whether via your organization or independently- in order to meet the Requirements. $0 $1,558 1 Interactive Intelligence core software licensing for CIC with 200 SIP trunks support 857 users $1,282 $0 2 500 business User licensing 500 X $61.75= $614 $0 $0 $0 3 357 basic user licenses phones and analog devices $42x 357= $298 $0 4 ACD and operator stations $536.25 x 5= $53 $0 5 Voicemail and Integrated Messaging 700 x $22.75 $316 $0 $0 6 Sip Proxy for Media server survivability (comes with gateways) 6x $130 $15 $0 $3,496 $0 7 Fax client software for 100 Users 10 sessions = $250 + 100x $6.50= $24 $0 $0 $0 $0 8 $0 $0 $0 $2,602 $0 $0 $0 $0 $0 $0 $0 S/W $0 Maintenance & $0 $o Support (M&S) Please itemize any post -implementation maintenance and support fees. $0 $o 9 Annual Software renewal, includes 24 x 7 remote break fix support, also includes all new software $626 $0 $0 $0 10 $0 $0 $0 11 $0 $0 12 $0 $0 13 $1,402 $0 $0 $0 $0 14 $0 $0 $0 $0 $628 $0 $0 $0 $0 $0 $0 $0 Please itemize all server or hardware required to run your solution (assuming a dedicated environment that meets your proposed topology for our organization). CODE reserves the right to purchase any Hardware ended hardware from a third -party vendor. 15 Meda server medium 3 x $6995 16 Media server small edge 3 x $3000 17 MPI 14 FXS FXO gateways 20 x $467 18 MP122424 port FXS gateway 2 x $1535 Gateway and Session Boarder controller supporting 100 SIP Sessions each Audio Codes Mediant 19 1000 2 x $7750 20 Polycom WX 310 IP Phones 85% of 774 phones 658 x 119 each 21 Plolycom WX 5001P Phones 10% of 774 phones 78 x 227 each 22 Polycom Sound station 6000 high end conf room phones 5% x 774 =39 x $562 H/W Maintenance & Support (M&S) 25 26 27 26 29 30 31 32 33 34 Implement -.tion 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 Please itemize any post -implementation maintenance and support Fees. Please itemize the total mst by Function or phase to implement the proposed solution inducing: project management, configuration and any customization development to support your responses on the Requirements worksheet, legary data migration, system testing, deployment, and both end-user and system administrator training. Please include any travel and expenses estimated costs. Installation of Interactive Intelligence overall solution 500 hours at discounted rate Training 48 hours at discounted rate de commisioning old system optional 16 hours $417 $0 Required Please ftemiza any additional required costs to support the realization .fy.ur proposed solution. $0 $179 $0 $0 55 $0 $0 56 $0 $185 57 $0 $0 58 $0 $0 $61 $0 $0 $0 $0 $0 $0 $0 $0 $0 $308 $0 $1,558 $0 $352 $0 $0 $0 $0 $0 $0 $436 $0 $0 $0 $0 $0 $3,496 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please ftemiza any additional required costs to support the realization .fy.ur proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $1,243 $0 Required Please ftemiza any additional required costs to support the realization .fy.ur proposed solution. $0 $119 $0 $0 55 $0 $0 56 $0 $40 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $o $0 $o $0 $0 $0 $0 $0 $0 $0 $1,402 $0 $0 $0 $0 $0 $0 $0 Other - Required Please ftemiza any additional required costs to support the realization .fy.ur proposed solution. 54 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other- Please itemize any additional costs associated with opti... I ... ar.mmended services or solutions in Optional s.fy.u, proposed solution. 59 200 Sesions of SIP trunks- Include 800 DID and e911 and Local Long distance unlimited 60 Full Managed voice service, Include Monitoring and on site AMC (On site up to 40 hours a week) 61 62 63 64 $3,780 $0 $3,300 $0 $0 $0 $0 $0 $0 $0 $0 $0 $7,080 $0 $0 $0 $0 $0 $0 $0 1/4/2016 Bid Sync p. 4 N 00 00 0 0 0 0 UH UH UH UH UH UH UH UH11 0000001 UH UH UH UH UH UH 000000 UH UH UH UH UH UH cO N U cz$ C N N � r, O C O. In 000000000011 UH UH UH UH UH UH UH UH UH UH 0000000000 II UH UH UH UH UH UH UH UH UH Ufl U1 3 0 0 m m O N M V S CL O Efl R 00000000 Efl Efl Efl Efl Efl Efl Efl Efl U N co (6 N 0 O _a Ul 0000001 UH UH UH UH UH UH 000000 UH UH UH UH UH UH cO N U cz$ C N N � r, O C O. In 000000000011 UH UH UH UH UH UH UH UH UH UH 0000000000 II UH UH UH UH UH UH UH UH UH Ufl U1 3 0 0 m m O N M V S CL O U 0 0 0 0 0 0 0 0 0 0 O 0000000000000000000 Efl Efl Efl Efl Efl Efl Efl Efl Efl Efl EH UH UH UH UH UH UH UH UH UH 69 69 69 69 69 69 69 69 69 69 O 69 O 69 O 69 O 69 O 69 69 69 69 0 0 0 0 0 0 0 0 0 0 O 0000000000000000000 69 69 69 69 69 69 69 69 69 69 69 Efl Efl Efl Efl Efl Efl Efl Efl Efl 69 69 69 69 69 69 69 69 69 69 C O � N U1 j C Q C Q C � U N J Ul L U Y C J 9 O C O O U O C O - U J O O Q OO N O O Q N N C OQ C N U1 v Q a U � N y O Q N a > m N N E O wC v m a O N Eo > C YO EC 0 O C U N C L O m � a+ � a+ U 2 C � w �_ OD OD U1 N C p_ — E C _ O Y O `0 o 46 3 O C Y L E C 0 U N C U E m E E v E v v E J Y 6 Ul Ul Ul U1 � U1 U1 O N � 2 2 O. ate+ t0 0 N N 0 C \ C Lo (O co O) O N M V E O Lo (O co O) O N M V 0 (O W O) O N M = N O N N N N N M M M M M U1 a+ M M M M M V V V V V V V V V V Ln Ln Ln Ln C O - a E E In CL 00000 EH EH EH EH EH 00000 EH EH EH EH EH V Ln O - W LO LO LO LO LO 000000 EH EH EH EH EH EH 000000 Efl Efl Efl EH V) Ufl C O O C U1 O O) O M V s 'y � 00000 O 0 City of Delray Beach Solicitation 2016-049 Voice over Internet Protocol (VoIP) Bid Designation: Public City of Delray Beach Submittal by: MAXIS360 RFP Response team: W%e& Tony Wells SVP Direct: 954757-1448 Office: 407-786-9600 twells _ maxis360.net fiw 9 Jeff Foster Direct: 904-240-3322 Office: 407-786-9600 J Foster(ci)maxis360. net 2016-049 11`;age 1/4/2016 BidSync p. 8 City of Delray Beach Subtitle format: Chapter/binder section: Chapter 1 Letter of Intent and Submittal Form Chapter 2 Proposer's Statement of Organization Chapter 3 Public Entity Form, Drug Free Workplace Form, Conflict of Interest Form Chapter 4 Acknowledgement of Addenda Form Chapter 5 Proposer Response — Exhibit B Chapter 6 Schedule A, Schedule B, and Schedule C 21 2016-049 1/4/2016 BidSync P. 9 City of Delray Beach Chapter 1 Letter of Intent and Submittal Form Dear City of Delray Beach: Maxis360 is pleased to provide this response and submittal. We feel we are perfectly suited to provide a solution and support that meets and exceeds you expectations. The solution is more than capable of meeting future growth requirements and provides station -to -station dialing, a centralized voice mail system that can be used transparently by all locations. The solution makes all locations to appear to be part of a single telephone system yet provides site redundancy in case of WAN failure. Maxis360 HQ is in Florida, close to the City of Delray Beach. We incorporated in the state of Florida in 2003 we have 4 offices in Florida, one hosting data center (in the Federal Reserve building downtown Jacksonville) and 45 full time employees. We do possess extensive knowledge and experience in communications industry we are recognized by the manufacture as the top partner/ reseller of the proposed solution in the State. We install more systems than any other partner. We recently recognized by the Business Journal as number 3 on the top 50 fastest growing companies. The City of Delray Beach can rely on our processes and security practices in 2014 we completed and maintain very stringent SSAE16 Certification. SSAE _11 --kINTERACTIVE INTELLIGENCE' The solution we are proposing is manufactured by Interactive Intelligence Inc industry leader in VoIP, Contact Center and Collaboration. 3000 plus employees publicly traded on NASA ININ www.inin.com . More Power, More Value: On -Premises Unified Communication Systems. Your business needs scalability, Geo redundancy, and a solution loaded with advanced Unified Communication features, but still affordable. The ININ "Customer Interaction Center" (CIC) is the perfect fit. Sincerely; Tony Wells MAXIS360 2016-049 3 1 P a g e 1/4/2016 BidSync P. 10 City of Delray Beach 2016-049 Chapter 2 Proposer's Statement of Organizatir Proposal Submittal Signature Page By signing this Proposal/Bid, the Proposer/Bidder certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Maxis360 Street Address: 3231 NW 112th Ave Coral Springs, FI 33065 Mailing Address (if different from Street Address): Telephone Number(s): 954-757-1448 Fax Number(s): 321-214-2227 Email Address: twells(a-)-maxis360.net Federal Employer Identification Number: 51-0445837 Firm Name Maxis360 nature Name and Title(Print or Type) Tony Wells VP Date 1/4/2016 By signing this document, the Proposer agrees to all terms and conditions of the solicitation and the resulting contract/agreement. THE EXECUTION OF THIS FORM CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL/BID. FAILURE TO SIGNTHIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZEDREPRESENTATIVE SHALL RENDER THE PROPOSAL/BID NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL/BID THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL/BID. 41 1/4/2016 BidSync P. 11 City of Delray Beach Chapter 3 Public Entity Form, Drug Free Workplace Form, Conflict of Interest Form. Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Maxis360 Signature -I-E�)Ir%G U')C= Tony Wells SVP MUaxis360 Date 01-04-2016 City of Delray Beach Bid 2016-0491/ 2016-049 51`;age 1/4/2016 BidSync p. 12 City of Delray Beach Drug -Free Workplace 2016-049 If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal Certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free Workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever Two or more bids which are equal with respect to price, quality, and service are received by the State of by any Political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award Process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drugfree workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following Requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of Maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee Assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are Under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of Working on the commodities or contractual services that are under bid, the employee will abide by the Terms of the statement and will abide by the terms of the statement and will notify the employer of any Conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled Substance law of the United States or any state, for a violation occurring in the workplace no later than Five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or Rehabilitation program if such is available in the employee's community, by any employee who is so Convicted. 6) This firm will continue to make a good faith effort to maintain a drug -free workplace through Implementation of this section. Acknowledged by: Firm Name Maxis360 Signature u)czzz Tony Wells SVP M(a/xis360 Date 01-04-2016 City of Delray Beach Bid 2016-0491/ 6 1 P a g e 1/4/2016 BidSync p. 13 City of Delray Beach Conflict of Interest Disclosure Form 2016-049 The award of this RFP/bid/contract is subject to the provisions of Chapter 112, Florida Statutes and Palm Beach County Ordinance Section 2-443. All Proposers/Bidders must disclose: the name of Any officer, director, or agent who is also an employee or relative of an employee of the City of Delray Beach. Furthermore, all Proposers/Bidders must disclose the name of any City employee or relative(s) of a City employee who owns, directly or indirectly, an interest in the Proposers/Bidders firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential Conflicts of interest for key personnel involved in the award of this RFP/bid/contract. The term "conflict of interest" refers to situations in which financial or other personal considerations May adversely affect, or have the appearance of adversely affecting, an employee's professional Judgment in exercising any City duty or responsibility in administration, management, instruction, Research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary: X To the best of our knowledge, the undersigned firm has no potential conflict of interest as defined In Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. N/A The undersigned firm, by attachment to this form, submits information which may be a potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. Acknowledged by: Firm Name Maxis360 Signature —/Z)/ty) Tony Wells SVP Maxis360 Date 01-04-2016 City of Delray Beach Bid 2016-0491/ 71 1/4/2016 BidSync p. 14 City of Delray Beach Chapter 4 Acknowledgement of Addenda Form 2016-049 Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. ADDENDUM I NUMBER DATE RECEIVED I PRINT I AGENT TITLE OF SIGNATURE I AGENT NAME OF I AGENT I OF 1 — 3 City of Delray Beach Bid 2016-049 1 Tony Wells Maxis360 SVP Schedules A, B & C Acknowledged by: Firm Name Maxis360 Signature -/Z)�G�U)r4_� Tony Wells SVP Maxis360 Date 01-04-2016 City of Delray Beach Bid 2016-0491/ City of Delray Beach Bid 2016-049 1/ 81 P a g 1/4/2016 BidSync P. 15 City of Delray Beach Chapter 5 Proposer Response — Exhibit B EXHIBIT B TABLE OF CONTENTS Pages 1 SECTION 1 - EXECUTIVE OVERVIEW............................................................................................8-11 2 SECTION 2 - VENDOR INFORMATION 2.1 CONTACT INFORMATION.....................................12-13 2.2 VENDOR BACKGROUND 2.3 SYSTEM MANUFACTURER BACKGROUND 2.4 REFERENCES 3 SECTION 3 - CURRENT PBX INFRASTRUCTURE AND ENVIRONMENT 3.1 DEPARTMENTS 3.2 VOICE INFRASTRUCTURE 3.3 IT INFRASTRUCTURE 3.4 VOIP COMPATIBLE NETWORK 3.5 VOIP READINESS 4 RFP REQUIREMENTS 4.1 TURN -KEY PRICING 4.2 CRITICAL CONSIDERATIONS 4.3 MANAGED SERVICES 4.4 NON-COMPLIANCE 4.5 RECOMMENDED OPTIONAL UPGRADES 5 PHONE SYSTEM 5.1 SPECIFIC REQUIREMENTS 5.2 SYSTEM ARCHITECTURE 5.3 SOFTWARE 21 6 VOICE OVER IP a 2016-049 1/4/2016 BidSync p. 16 City of Delray Beach 6.1 SPECIFIC REQUIREMENTS & NETWORK READINESS ASSESSMENT SCOPE OF WORK 6.2 VOIP SPECIFICATIONS 6.3 ENCRYPTION 7 VOICE MAIL PLATFORM 7.1 SPECIFIC REQUIREMENTS 7.2 VOICE MESSAGING SYSTEM DESCRIPTION 7.3 VOICE MAIL SECURITY AND ADMINISTRATION 8 UNIFIED COMMUNICATIONS AND COMPUTER TELEPHONE INTEGRATION (CTI) 8.1 INTEGRATED MESSAGING 8.2 UNIFIED COMMUNICATIONS AND COLLABORATION 8.3 COMPUTER TELEPHONE INTEGRATION 8.4 MOBILITY APPLICATIONS (FIND ME/FOLLOW ME) 9 SYSTEM ADMINISTRATION REQUIREMENTS 9.1 SPECIFIC REQUIREMENTS 9.2 SYSTEM ADMINISTRATION QUESTIONS 9.3 SYSTEM MONITORING AND DIAGNOSTICS 9.4 SOFTWARE UPGRADES AND PATCHING 10 IMPLEMENTATION REQUIREMENTS 10.1 SPECIFIC REQUIREMENTS 10.2 INSTALLATION 10.3 TRAINING 10.4 USER ACCEPTANCE TESTING 10.5 CUTOVER COVERAGE 10.6 SYSTEM ACCEPTANCE 11 WARRANTY, MAINTENANCE AND CUSTOMER SUPPORT 11.1 SPECIFIC REQUIREMENTS 11.2 WARRANTY QUESTIONS 12 VENDOR RESPONSE REQUIREMENTS 1 SECTION 1 - EXECUTIVE OVERVIEW In this section, the Vendor should deliver an introduction to, and summary of, the Request for Proposal (RFP) Response and its specific fit for the City of Delray Beach. 2016-049 MAXIS360 Is proposing the proposed Interactive Intelligence Inc. Customer Interaction Center (CIC). CIC is a perfect fit to the City's requirements and critical needs and architecture. The Customer Interaction Center provides a single platform for all applications. The solution uses one point of admin to manage phone system, attendant, IVR, Voice Mail and this save costs ongoing while providing un -matched scalability and redundancy. Below we want to address critical requirements of the City and why CIC stands out above the rest: Virtualization: First when we set up the core servers we will take advantage of City's current investment in virtualization we build redundant pair of CIC servers. Servers are set up with redundancy for all applications and data base info. • Redundancy: three levels of redundancy meeting and exceeding the 99.99% required. (1)The CIC VM servers are set up to switch over to each other without dropping a call and staying active with the real- time activity of the phones system and all applications. (2) Media Servers use a distributed and N+1 101 1/4/2016 BidSync p. 17 City of Delray Beach 2016-049 architecture, media servers allows the resources for switching, play prompts and Music (heavy lifting of the system) N+1 allows/ means the resources are multiple and redundant with every media server application (media servers come in small ,medium and large to fit the a small office to the largest offices. Also includes regionalization and SIP Proxy for additional site redundancy. (3) Gateway and edge device survivability all gateways support SIP Proxy for phone registration providing site survivability. See full page CODB diagram 1 & 2 - pages 9-10 MAXIS360 • Business Continuity/ Hosting and Geo redundancy: The CIC architecture support GEO redundancy at multiple levels inherently. At any time on installation or after hosting data center. Take advantage of the DR Hosting center by installing one of the CIC VM instances into the colocation (we not only do this currently for several existing customers today we also run our own voice and data network GEO redundant out of the Federal Reserve /Go Rack data center in Jacksonville). We have configure redundant gateways (included) to support additional SIP Carrier hand off (Full Carrier redundancy). Add additional Media server (included) and hosting data center is equipped and ready to support real-time DR if the City ever needed to evacuate and continue support all customers' needs allowing employees full access to manage communications. Chapter 5 Proposer Response - Exhibit B • IT Infrastructure and integrations: Ideal fit both with Microsoft and Virtualization used today. The solution uses Active Directory to integrate to the network and Exchange. When the City converts to Office 365 the solution already ingrates with the same EWS voice mail and unified Messaging. Day one we can use existing IVR and connect via open standard SIP but If the City wants to use the built in robust IVR CIC licensing already exists. Maxis360 has pro services on staff that write IVR applications for (Examples IVR and auto pay for Utilities with Pasco County). • CTI applications and Screen POP for productivity: There is a soft client application that comes inherent with all business users and ACD users, Maxis360 will help you take it to the next level with productivity applications (example in Miami Subway sandwiches logistics center supports 34, 000 stores when they call in to CIC we screen POP Microsoft Dynamics CRM) to save your employees time and impress your customers with great customer service. We want to be your technology partner! 111 Page 1/4/2016 BidSync p. 18 City of Delray Beach 2016-049 MAXIS36O Combines the best people, processes and technology to deliver innovative solutions to change the way you do business. Our deep roots in Network Security, IT Managed Services, Communication, and Network Infrastructure is unmatched in the industry. A leading provider of IT Solutions in the Southeast and Caribbean, we take a 360 degree approach in offering the highest level of expertise in design, installation, management, and pro -active support available: ✓ 45 engineers and IP specialist all in the state of Florida. ✓ Experts in Unified communications, Contact Center, VOIP, Video, Infrastructure WAN/LAN and Wireless. ✓ 24 x 7 Support 365 including Managed Services with proactive monitoring and on site. ✓ 2 redundant Network Operation Centers (NOC's) ✓ Robust ticketing system and portal. ✓ Experts in DR configuration, Colocation facility and Carrier support. Chapter 5 Proposer Response — Exhibit B 121 Page 1/4/2016 BidSync P. 19 City of Delray Beach SIP Trunk SBC G tewav City of DeItay Beac (0 IFS l 14io user Phones CIC Mebia SerVo' s) SQL Server IL CIC Server 1 (VM) CIC Server 2 (VM) !r INTERACTIVE INTELLIGENCE' MAXIS3 06 CODB configuration on site SIP/PRI or AnalogTrurlfc _ M3 M SBC G�teway Flrewall Firewall City of Delray Beach Brant offices with SIP Pmxy I F lim I® l• User Phones User Phones /I 2016-049 City of Delray Bea h WAN °F1 User Phones 10 CIC Med la Server(s)"I Phones Ideal solution fully redundant, single point of administration and scales to over 20,000 users. 13 1 P, a 1�7 e 1/4/2016 BidSync p. 20 City of Delray Beach Chapter 5 Proposer Response — Exhibit B Interactive Intelligence solution same as above with Hosted/DR configuration option. SIP Trunk ■ 1 ii>li User Phones Chapter 5 GO1 �11�1/11 S � V CODB Configuration with DR Hosting SIP Trunk + SBC Gatey • I Point -to -Point VPN over Link Publiclntemet (Redundancy) 2016-049 CIC Server 2 (VM) SIP/PRI or Analog S -C G teytay Firewall SBC CIC Media Server(s) City o Del y Beac City of Delray Bea h W N WAN City of De ray Beach IC } of offices1 0 I� CIC Media Server sq SQL Server � user Phones I [-] with PPM., Q CIC Mef is 5erver(s)User Phones I� CIC Server 1 (VM) us r Phones user Pho s ,,t INTERACTIVE INTELLIGENCE' Proposer Response — Exhibit B 141 Page 1/4/2016 BidSync p. 21 City of Delray Beach 2 SECTION 2 - VENDOR INFORMATION 2.1 CONTACT INFORMATION Description Response Bidding Company Name: Maxis360 Head Office Address: 3231 NW 112th Ave Coral Springs, FL 33065 Branch Office (responding to this RFP) 3231 NW 112th Ave Address: Coral Springs, FL 33065 Sales Representative name, telephone Tony Wells number and email Direct: 954-757-1448 twel lS(Q7maxis360. net address: Same as above Technical Advisor name, telephone number Jeff Foster and email Direct 904-240-3322 jfoster@maxis360.net address: 714 Beech Street Fernandina Beach, FL 32034 State the name and model number for the Interactive Intelligence Inc. manufacturer, Customer Interaction Center (CIC) INTERACTIVE INTELLIGENCE Telephone system, and voicemail system Customer Interaction Center (CIC) being proposed? version 2016 R6 What model numbers of telephones are Polycom — VVX 310 (Gig) for standard users being proposed? VVX 500 (Gig) for Admin and executives What is the ACD manufacturer, platform and Customer Interaction Center (CIC) software level version 2016 R6 What is the IVR manufacturer, platform and Customer Interaction Center (CIC) software level version 2016 R6 Will the Vendor install the product or use Maxis360 will install business partners? Will the Vendor sub -contract any portion of No subs required for this project their Scope of Work in this RFP, if so to whom? N/A all Maxis360 team # of manufacturer certified technicians 6 employed by the vendor. Vendor within 2 -hour driving distance of the Yes 3 of the 6 in 2 hours (all 6 in the state) City of Delray Beach; and total # of Team of 45 deal with all aspects. technicians certified on this platform. Which Warranty/Maintenance Level or 240 remote support, 4 hour onsite for parts and optional full Package is included in the base proposal for Managed Voice Services. Includes monitoring and proactive the first year and additional years? support. (2 NOC's in the state) Plus hands in hosting DR Center. Who will provide warranty/maintenance All hardware and software is covered by Manufacture Support service and who will & Warranties. • City provides tier one first call, • Maxis360 provides tier 11 via ticketing system to resolve 90% of tickets, • Manufacture provides escalation tier III Maxis360 owns ticket resolution with the City tech staff and performs weakly status calls and SLA's. 2016-049 151 Page 1/4/2016 BidSync p. 22 City of Delray Beach City of Delray Beach call when service is needed (Vendor, Manufacturer, Joint, other, etc.)? Maxis360 we use Connect Wise and have a portal for customer to review details. Support: support(a)maxis360.net / 321-214-2222 Lt date choice for demonstration if considered for shortlist: We are very flexible Tony and jeff have a couple days of travel otherwise we will accommodate 2nd date choice for demonstration if considered for shortlist: Please name the dates other than Jan 12-15 or Jan 20 -21St Chapter 5 Proposer Response — Exhibit B 2016-049 161 Page 1/4/2016 BidSync p. 23 City of Delray Beach 2016-049 2.2 VENDOR BACKGROUND 2.2.1 Provide a brief (two or three paragraphs) overview and history. Describe the organization of your Company. MAXIS360 Combines the best people, processes and technology to deliver innovative solutions to change the way you do business. Our deep roots in Network Security, IT Managed Services, Communication, and Network Infrastructure is unmatched in the industry. A leading provider of IT Solutions in the Southeast and Caribbean, we take a 360 degree approach in offering the highest level of expertise in design, installation, management, and pro -active support available on the market today. • Incorporated in the State of Florida in 2003 • Merged 3 companies in 2012 to form what is today Maxis360 • Purchased a building & built out 1st NOC 2013 • Acquired Inacomp 2014 built out second NOC. • SSAE16 Certified 2014 • Acquired TSW Base and employees 2015 • 2015 Named by Business Journal as #3 on top 50 fastest growing companies in Florida. 2.2.2 Please state how many years your company has been installing this manufacturer, this system, and this Particular model. 12 years How many customers does the Vendor have with this exact same system and version? 25 with same model and software (600 customers). Installed within 2 hours of City of Delray Beach's City Hall? 10 same model and software (100 additional customers with other products within 2 hours). 2.2.3 How many offices does the Vendor have in North America? 4 in Florida What is the address of the closest? Permanent physical office to City of Delray Beach where you maintain inventory for the repair of the system you are quoting? 3231 NW 112th Ave, Coral Springs, FL 33065 If applicable, how will the Vendor provide sales, installation, warranty and maintenance support in cities where they have no on-site personnel? NA we have office and full staff close by. 2.2.4 City of Delray Beach prefers that the project manager and lead engineer for this project be based within A 2 -hour drive of City of Delray Beach City Hall. Please confirm your intended compliance. Please summarize your process for training and certifying Project Managers, Lead Engineers, and Lead Technicians. We are in compliance we have the staff and certified engineers to manage and lead the project locally. Project a managers and engineers are certified by Interactive Intelligence (the Manufacture) via class room training and certification testing. As well every engineer and project manager on The CIC product have 8 plus years each experience and we perform 2 installs and upgrades of this type and size monthly. Maxis360 installs a Vo1P solution on average twice a week, we install projects of this size approximately once per quarter. One reference close in size this summer (while school was out for summer) we installed 8001P Phones and network infrastructure for Wakulla School district. We did the complete project in less than 12 weeks. Chapter 5 Proposer Response — Exhibit B 2.2.5 Please summarize your Manufacturer certifications, sales volume, Distributor tier and any special Recognition awarded by the system manufacturer you are proposing. 171 Page 1/4/2016 BidSync p. 24 City of Delray Beach 2016-049 Manufacture is Interactive Intelligence Inc. We have been a top level partner for 10 years straight "Elite Partner" Sales volume is 2 Million dollars per year. We are the top partner in Florida. We have customers including: Hilton World Wide (we support 3.3 Million dollar Interactive intelligence solution with HQ in Orlando) Subway Sandwiches support 34,000 stores with CIC in Miami Logistics Center, NAP of America and Catering Contact Center for North America in Columbus Indiana, Pasco County Florida 1000 plus users and 25 plus accounts all very similar. Plus we are the go to Partner for Interactive Intelligence, Digium and Avaya. 2.2.6 Please summarize your Microsoft certifications, sales volume, Vendor tier and any special recognition Awarded by Microsoft. Maxis360 has 45 staff approx. 30 engineers, we are silver level with Microsoft we have approximately 10 to 12 MS certifications. We know MS operating systems, SQL, Exchange we are certified to sell Office 365 and our help Desk in the NOC support desktop applications daily for MS. 2.2.7 Briefly summarize the typical Scope of Work, Project Plan, and process for deploying a solution such as The one described in this RFP. (1-2 paragraph maximum, details can be provided in following sections.) We build a custom scope of work breaking down each step of the project including expected deliverable and time frame (typical 10 plus pages in a project this size) example copy: Scope of Work This Scope of Work (SOW) between MAXIS360, 3231 NIA' 112th Ave, Coral Springs, FL 33065 (hereafter referred to as vendor) and City Of Delray Beach, Inc referred to as CUSTOMER Is entered into as of January 21, 2016 and will remain in effect until customer acceptance of the completion of this project or termination. Deliverables: Expansion of current Interactive Intelligence Contact Center to include the Lockport NY fa&Iity. Project is estimated to take12 weeks from project kick off (signature and deposit required prior to finalizing schedule). MAXIS360 will perform the following initial and ongoing activities: 1- Review project implementation plan with Customer (week 1) a. Assign project manager b. Perform customer krtck off call set install dates/goals c. Organize weekly project call 2- Configure new phones and licenses (week 2-3) for 875 Business users, 10 Contact Center users, 7 supervisors and 100 standard phones. Customer will also be using some existing licenses already in place in Titusville for Rock Port usage we will reconfigure those as needed as part of this project. Core CIC and media server configuration: a. Primary CIC server is located in City Of Delray Beach. a. Switch over redundant server is in Jacksonville. b. 8 Media servers are located, 3- Set up gateway and carrier connectivity (customer rack week 2 Maxis360 week 2-4): a. Install 1 908e for PRI/ SIP (up to 2 PRI's) trunking program and attach to network Chapter 5 Proposer Response — Exhibit B 2.2.8 Briefly describe Vendor's standard procedures for cutover coverage, trouble identification/reporting, And punch list resolution. (1-2 paragraph maximum, details can be provided in following sections.) 181 Page 1/4/2016 BidSync p. 25 City of Delray Beach 2016-049 A project of this size we will break down into phases and locations each location and phase will have a scope of work and itemized check list and deliverable. ➢ We will always engage and partner with customer to ensure expectations and parameters for success. ➢ Secondly we will perform work without interruption to normal business, doing as much as possible side by side to existing. ➢ We will pretest trunking, applications and usage after hours before any site goes live to insure minim interruption. ➢ We will plan go live around customers slowest times and coordinate team to cut over to new as cleanly as possible. ➢ We will perform on the project training of staff that is willing, we teach as much as the customer is willing to absorb to insure as much self-sufficiency as customer see acceptable. ➢ We will perform train the trainer on as much as customer wants to take on but we will always insure all end users, operators, ACD and supervisors have professional training classes available and sufficient make up classes. ➢ As we cut over each location we will provide help desk support to answer questions and fix any issues. Smaller site will be a few hours to walk through each user. Medium sites will be one day plus remote support ongoing and large site will be multiple days with help desk support while creating and cleaning up final punch list. ➢ Any open items after installation well be managed by ticketing system and managed to standard SLA. With 24 x 7 support. 2.2.9 Briefly describe Vendor's standard procedures for warranty and maintenance coverage, who would Provide maintenance labor and hardware, and how repairs would be provided. (1-2 paragraph maximum, details can be provided in following sections.) Warranty and maintenance support is one stop Maxis360- a ticket is opened via email, Portal or phone call. Maxis360 manages and is responsible for all tickets. Warrantees are covered by manufacture all software and hardware is covered 24 x 7, Hardware (exception of phones) includes 4 hours on site delivery, for 3 years from purchase. Phones are covered for 3 years but do not have an advanced replacement policy, so some spare should be maintained. Remote labor is included at no additional cost as long as customer maintains support renewals on licensing. On site and Managed Voice Services is optional. Priority Type Example(s) or Definition(s) 1— Priority • Severe impact with loss of core functionality " Code Red" • High impact on the application. The Customer is able to run the system, but the issue being reported severely impacts the overall "usability" of the system. 2 — Priority • Moderate impact on the system. The reported problem impedes the use of nonessential functions in the system. 3 — Priority • Low impact on the system. The reported problem has limited impact on nonessential functions, is a cosmetic -related problem, or documentation error. 2.2.10 Q. If we were to choose to partner with another vendor to accomplish multiple sections of this RFP, Would we have to list all of the partnered company's employees for the Workers Compensation Insurance and compliance & DRUG FREE ... etc., as part of the responses for the questions? Even if they are temporary? Not as part of the proposal, but prior to commencement of work if you are awarded the contract. We will always maintain insurance levels above and beyond our contractual need. We may need some clarification on this point. Maxis360 employees and contractors are drug test and insured. Chapter 5 Proposer Response — Exhibit B 2.3 SYSTEM MANUFACTURER BACKGROUND 19 1 Pa c 1/4/2016 BidSync p. 26 City of Delray Beach 2016-049 2.3.1 Provide a brief (two or three paragraphs max) overview and history of the manufacturer of the system Being proposed. Interactive Intelligence Group Inc. (NASDAQ: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's all -in - one IP communications software suite, which can be deployed via the cloud or on -premises, is scalable and standards- based, offering single -platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multi -point vendors. Founded in 1994 and backed by more than 6,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution -set comprised of software and hardware, with cloud and on -premises services that include client success, education, support, consulting, and professional and deployment services. Innovation -- As a consistent driving force behind the development of new business communications and customer service technologies, Interactive Intelligence's 'first -to -market" approach has made it a leading innovator. Experience -- Experienced in developing business communications solutions since 1994 and backed by more than 6,000 global customers, Interactive Intelligence brings the maturity required to satisfy the most diverse enterprise requirements, including those of the largest multinational organizations. Value -- Interactive Intelligence helps customers improve service, increase productivity, and reduce costs through its cloud or premises -based all -in -one communications suite and comprehensive global services. Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs more than 1,800 people serving 6,000 -plus customers worldwide. Interactive Intelligence has many brand-name customers representing a wide cross-section of verticals, including AIG, American Red Cross, Angie's List, ASPCA, B&H Photo, BMW, CarMax, Caesars Entertainment, Coca Cola, Crutchfield, Eli Lilly and Company, Finish Line, GROUPON, Harvard University, Honda, Hydro-Qu6bec, IKEA, John Deere, Kohl's, Motorola, Nationwide, Random House, Rolex, Sony, Trader Joe's, UNUM, USAirways, Volvo, and Walgreens. The company began licensing its products in 1997. Interactive Intelligence offers its award-winning solutions directly through its global sales force and through a global network of 350 resellers, which include Arvato (a division of Bertelsmann), Ate, Cognizant, Computer Sciences Corp., Hitachi, IBM, Integra Telecom, Iwatsu, KPN B. V., MTS Allstream, NACR, Software House International, TietoEnator and Xerox Business Services. Strategic partners include brand-name companies such as Microsoft, Oracle and salesforce.com. 2.3.2 What is the manufacturer's annual sales volume, net earnings, R&D spend and market -share (citing Source) for the last year? Year Founded. 1994 Founder: Dr. Donald E. Brown, President and Chief Executive Officer First Product Released. 1997 Ticker Symbol: Nasdaq ININ Offices: 35 -plus worldwide Number of Employees: 2,200 -plus Number of Customers: More than 6,000 customer deployments in over 100 countries Number of Resellers: Approximately 400 in 60 countries 2014 Revenue: $341.3 million, an increase of 7 percent over 2013 Certifications: EU/Swiss Safe Harbor, ISO 9001:2008, ISO 27001:2005, JITC, PCI DSS 2.0, SSAE16 SOC2 Type 11 Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, Increase productivity and reduce costs. Chapter 5 Proposer Response — Exhibit B 20 1 - t 1/4/2016 BidSync p. 27 City of Delray Beach 2.3.3 Briefly summarize the history of the solution platform being quoted that has brought it to its current Point of development. Summarize the future vision of the system. Innovation — as a consistent driving force behind the development of new customer engagement and unified communications and collaboration technologies, including 20 -plus patents and growing, Interactive Intelligence's 'first - to -market" approach has made it a leading innovator. 2016-049 Experience — With 21 years of experience developing customer engagement and UCC solutions, and backed by more than 6,000 global customer deployments, Interactive Intelligence brings the maturity required to satisfy the most diverse enterprise requirements, including those of the largest multi -national organizations. 2.3.4 If Manufacturer will be providing warranty and maintenance coverage, answer the following question. How would City of Delray Beach open tickets, receive service, obtain replacement parts, and get onsite Support through the manufacturer? (1-2 paragraph maximum, details can be provided in following Sections.) Warranty and maintenance support is one stop Maxis360- a ticket is opened via email, Portal or phone call. Maxis360 manages and is responsible for all tickets. Warrantees are covered by manufacture all software and hardware is covered 24 x 7, Hardware (exception of phones) includes 4 hours on site delivery. For 3 years from purchase. Phones are covered for 3 years but do not have an advanced replacement policy, so some spare should be maintained. 2.4 REFERENCES Proposer shall submit a minimum of three references where similar work of similar size and nature is currently in process or recently completed for this engagement. The City prefers references from cities or municipalities in Florida. These references may affect the award of the contract. The City of Delray reserves the right to contact any of the organizations or individuals listed or any others that may stem from the inquiry. Include the following information for each reference: References Company name Subway Sandwiches (North America) Location Miami (also NAP of America and Columbus Indiana) Contact name and position Alvaro Becerra, Manager of IT Support and Operations Contact phone number (786) 270-1230 Contact email address abecerra 1 Coo .Com Products installed Interactive Intelligence CIC Size of system 300 users and contact center for 34000 stores How long installed 9 years (currently newest version) Chapter 5 Proposer Response – Exhibit B 21 1 1/4/2016 BidSync p. 28 City of Delray Beach References Company name Wakulla County School District Location Wakulla Count FL all schools Contact name and position Belinda Fries, IT Director Contact phone number (850)-926-0112 Contact email address i. Belinda.fries(C7�,wcsb.us Products installed VOIP (Digium) Size of system 800 users How long installed 6 months References Company name Hilton World Wide Location Orlando and LV Contact name and position Mike Schiano, Director of Contact Center operations Contact phone number 407 722-3927 Contact email address Mschiano@hgvc.com Products installed Interactive Intelligence CIC 1200 users also full Voice Managed Services customer of Maxis360 Size of system 1200 users How long installed 4 years 2016-049 221 Page 1/4/2016 BidSync p. 29 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 SECTION 3 - CURRENT PBX INFRASTRUCTURE AND ENVIRONMENT For each section below, please respond on Schedule B whether the solution being proposed will operate in the environment being described. If the solution is non-compliant with any section below, please add comments to Schedule B. 3.1 DEPARTMENTS Read and comply the solution fits all departments nicely no issues. Below are some of the major departments within the City of Delray Beach: City Manager's Office Parks Maintenance Economic Development City Clerk's Office Fire Department Community improvement Planning and Zoning Police Department City Attorney Human Resources Parks and Recreation Finance Environmental Services Golf Course 3.2 VOICE INFRASTRUCTURE The City of Delray Beach has Nortel, Meridian Norstar telephone equipment at the following locations that will be replaced in this project: Read and comply- We are counting a phone to replace every current phone, we also support ring down with IP Phones so we are counting ring down in the phone count. Everything listed as analog we are adding a basic license and suppling FXS port. Fax and credit cards are not counted in the new system count but Fax to the desk top for up to 100 users is included The City can drop lines where fiscal faxes are not required. Chapter 5 Proposer Response — Exhibit B 23 1 - t 1/4/2016 BidSync p. 30 City of Delray Beach Phone count is 7741P Phones and 83 FXS for analog devices. 857 user count of licnses. Location Equipment Count: Addition info City Hall, Community Center, Nortel Option 11 195 stations and Installed in 2003, City Attorney Offices Switchboard, paging in currently at max build! ng/planning area. capacity 33 analog non System (i.e. fax, IVR, alarms) Police Department Nortel Option 11 238 Stations, Gate Installed in 2005 Dialer, Monitor line, 5 Ring -down lines, 15 analog lines Fire Station 1 Meridian Norstar 45 stations, 9 Ring -down Installed in 1991 — phonesets:, Paging cannot add any System, 23 analog lines stations and or lines to system Fire Station 2 Meridian Norstar 10 stations, 1 Ring -down Installed in 1991 phone set Fire Station 3 Meridian Norstar 8 stations, 1 Ring -down Installed in 1997 phone set Fire Station 4 Norstar BCM 11 stations, 1 Ring -down Installed in 2008 phone set Fire Station S Meridian Norstar 8 stations, i Ring down Installed in 1991 phone set Fire Station 6 Meridian Norstar 9 stations, 1 Ring down Installed in 1998 phone set Lakeview Golf Course Meridian Norstar 4 Stations Auto Installed in 1998 attendant, 2 analog Wellness Center Comdial DX 80 11 stations, fax Municipal Golf Course Meridian Norstar 12 Stations, Auto Install in 1998 attendant, 7 Centrex lines for Alarm, fax, Payment 2016-049 The City of Delray Beach has Nortel, Meridian Norstar telephone equipment at the following locations that will be replaced in this project: Read and comply 241 Page 1/4/2016 BidSync p. 31 City of Delray Beach Environmental Services Nortel Meridian 60 stations, 16 Centrex lines Community Land Trust Centrex lines 7 stations Non -system sets Catherine Strong Park Centrex lines 2 stations Non -system sets Pompey Park Centrex lines 9 stations, 1 fax Non -system sets Veterans Park Centrex Lines 2 stations, f fax Non -system sets Miller Park Centrex Lines 2 stations Non -system sets Teen Center Centrex Lines 2 stations, 1 fax Non -system sets Delray Volunteer Center Centrex Lines 1 stations Non -system sets Delray Tennis Center Centrex Lines 4 stations, 5 analog Non -system sets Tennis Center Ticket Booth Centrex Lines 1 line Non -system sets Pompey Pool Centrex Lines 2 stations, 1 fax Non -system sets Delray Swim and Tennis Centrex Lines 2 stations, 1 fax, 1 Credit Non -system sets Soccer Complex Centrex Lines 2 fire alarm lines Non -system sets Neighborhood Resources Centrex lines 9 stations, i fax Non -system sets Delray PD Sub -Station Centrex lines 9 stations, 1 fax Non -system sets Delray PD Training Center Centrex Lines 4 stations Non -system sets Federspiel Garage Elevators/Alarms Centrex lines 3 analog lines Non -system sets Ocean Rescue Headquarters Centrex lines 4 stations, 2 fax Non -system sets Parks Maintenance Centrex Lines 10 stations 1, fax Non -system sets Old School square Parking Garage Centrex lines 5 analog lines (i.e. Elevators, alarms, attendant office) Non -system sets Delray Center for the Performing Arts Centrex Lanes 24 Centrex only- do not support phone system Lines only — we do not support their phone system Delray Beach Public Library Auaya 26 stations Read and comply 2016-049 The Nortel, Meridian Norstar telephone systems are networked together to provide in -system calling and common voice mail. We believe that there is currently a combination of both software and Centrex providing the networking. Station counts and Equipment types are as shown in the table above as background, most sets having either 4 or 8 assignable line appearance / speed dial keys. The City is currently supporting 600 Stations (handsets) and about 500 Voicemail boxes and 392 Centrex analog sets at different locations. There is probably voicemail on the Centrex, but we are not aware of all of the capabilities at this time. Again, we are relying on your experience and expertise in the calculations. Each conference room requires a conference/speaker phone. We are unsure of the exact number, but think it is around 50. In addition, the City has approximately 60 Analog/Centrex lines for Fax, IVR and other analog interfaces at the various city locations. Lastly, the City has Centrex services w analog stations at 22 Sites. 251 Page 1/4/2016 BidSync p. 32 City of Delray Beach Chapter 5 Proposer Response — Exhibit B Q. Please provide call arrival patterns to assist in sizing needed call paths. We do not have any information regarding call paths. Most users have DID numbers that ring directly to their desks. Read and comply Q. Will we be integrating into current 911 -telephony system? If so what is currently being used? There are ring -down lines at each fire station that go directly to 911 dispatch. We do not know how this is currently integrated. Read and comply, we have flexibility to create ring down or modify with City IT as needed. 2016-049 Q. Are the 500 mailboxes currently at the city inclusive of the 392 Centrex lines? There is probably voicemail on the Centrex, but we are not aware of all of the capabilities at this time. Read and comply -we have included all 892VM to be safe. Q. Are there any call boxes located at any city locations? The ring -down sets are for emergency use outside of each Fire station and ring directly to Police dispatch. There is a red phone installed outside of each Fire station that rings to Police Dispatch. Read and comply The City uses a public address (PA or paging) system in the fire stations and building/planning department. A code or a soft button at selected telephones accesses the PA system, and the Nortel telephone system dials an analog line interface to the PA system at these three sites for overhead announcements. In addition, Nortel speakerphones are accessed by paging at City Hall. Read and comply- we support one paging and paging adapter for external The City uses Nortel Call Pilot voice mail system. The CallPilot system must be replaced as part of this project as described further below. The City has approximately 3 department numbers that are answered by automated attendant (AA) calling trees working on the CallPilot during non -business hours and/or when the numbers are not answered live before a timeout. Read and comply- CIC Attendant supports unlimited trees. The City has three (3) PRI telephone company (telco) trunk circuits from AT&T terminating at the City Hall, and Police Station which are intended to be replaced by new SIP trunks. It is intended that one (1) SIP trunk and one (1) PRI will terminate at City Hall as well as one (1) SIP trunk at the second data center location, which will be the failover site. DID numbers are (243-1700 - 7499), (330-6004 — 6059), (243-7500 — 7620), (243-7630 — 7699). Emergency 911 calls are handled by the Cities public -safety Dispatch. Read and comply 261 Page 1/4/2016 BidSync p. 33 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 3.2.1 Existing Telephony Topology Read and comply 2016-049 271 Page 1/4/2016 BidSync p. 34 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 3.3 IT INFRASTRUCTURE 3.3.1 Operating systems and Communications Applications Read and comply The City of Delray Beach uses the following major operating systems and communications applications in their Departments. The proposed solution should be manufacturer certified to work in the following environments: • Window Server 2008,2012 • Active Director 2008 r2 • City of Delray Beach VPN users connect to their VPN accounts through a 3005 concentrator • Microsoft Exchange 2010 (we will be moving to Microsoft Office 365) • IVR Selectron • Outlook Web Access, TMG • Nortel CallPilot voice mail system, OTM server (expect to replace) 2016-049 Please note any concerns or questions with these communications applications. No concerns 3.3.2 Virtual Servers Read and comply- CIC uses VM or Hyper -V and the City will save money by spinning up two instances for CIC 1 and 2, dependent on advanced feature set we will work with City IT if more than 2 is required. Please note any concerns or questions you may have with running in a virtualization environment. Vendor is required to list the virtual server requirements (CPU cores, RAM, HD, etc.) for the proposed solution in an attachment (see Attachment Virtualization configuration minimum needed. ■ 8 virtual processors w/100% reservation required ■ 8 GB RAM minimum ■ 500 GB Hard Drive minimum o 13's HDD number is an absolute bare minimum. The logging required for a system this size would probably require a 300 GB logging drive alone. Thus my minimum of 500 GB. ■ For VMware, a dedicated NIC is recommended. 13.1.2). City is currently using VMWare environment but will be moving to Hyper -V environment. Vendor will be required to supply hardware and licenses for proposed virtual environment. Read and comply 3.3.3 Software Distribution and Updating Requirements City of Delray uses Desktop Authority (ScriptLogic) to install and update software on user computers. Vendor is responsible for creating a "pushable" installation package that will install as a silent installation that will not require administrator account at desktop, per user customization, IT visits to each desktop, or end user customization. Read and comply 3.3.4 Workstation and VDI Personal Computing Standards There is not currently one standard configuration for desktop computers. All desktop computers are a mix of Dell and HP computers; however, the configuration ranges from older Dell Optiplex 755 PC's with Pentium 4, 3.0 GHz processors, 80 GB hard drives, 1GB RAM, CD-ROM drives, 17" Dell LCD monitors to the current PC's which are HP ProDesk Pentium i5 2.0 GHz 1TB HD 4GB or 8GB RAM, 22in Wide screen flat panel monitor. Read and comply • Hardware—Laptop Again, there is no one standard configuration for laptop computers. The majority of laptops are Dell computers; however, the configuration ranges from older Dell Latitude D600 laptops with Pentium M 1.7 GHZ processor, 2 GB RAM, 80 GB hard drive, 8x DVD+/- RW, 14.1" LCD screen to current Dell Latitude E6510 laptops with Intel° Core'" i5 -580M (2.66GHz, 3M cache), 15.6" HD+(1600x900) Wide View Anti -Glare LED, 3.OGB, DDR3-1333MHz SDRAM, 250GB 7200rpm Hard Drive) Read and comply 281 Page 1/4/2016 BidSync p. 35 City of Delray Beach Chapter 5 Proposer Response — Exhibit B • Software The majority of computers are running Windows 7 Professional SP1. The majority of computers are running Office 2010 Professional Edition but your solution should also be compatible with Office 365 Online The majority of computers are running IE9-10 and Chrome. McAfee Antivirus. Read and comply 2016-049 We will require a test of any software that will be loaded on the desktop or smart phone with our standard system image to ensure compatibility. Are there any known compatibility issues with any of the software or hardware above? Read and comply 3.4 VOW COMPATIBLE NETWORK Vendor can make the following assumptions in order to configure their proposed solution: Read and comply 3.4.1 City of Delray Beach's current preference is to run the VoIP network on a converged backplane with the telephone connected to a Power over Ethernet LAN switch through the wall jack, and the computer connected to the telephone. This is contingent on the ability of the telephones to provide an IP address, separate VLAN, and different QoS prioritizations to voice and data. If you cannot support this requirement, please explain your workaround solution below. Read and comply 3.4.2 Q. Will a Low Voltage permit be required for this work? If yes will it be one permit for all or one per Building or location? Yes, a Low voltage permit will be required. The City Electrical Inspector will allow a blanket permit for all buildings. Read and comply 3.4.3 QoS is not currently deployed in the LAN but all network equipment is intended to be capable of supporting QoS when needed. Read and comply 3.4.4 For the purposes of this RFP you can assume: Read and comply 3.4.4.12 x Category 5 or better data drop per office/cubicle Read and comply 3.4.4.2 All cable will be certified and labeled prior to the deployment of the new phone system. Read and comply 3.4.4.3 Q. The City will need additional network drops installed for the access points for Public/Private Wi-Fi in each building. We may need some additional drops for courtesy phones in locations where there is currently only a phone device and no PC or user. Read and comply 3.4.4.4 Q. Would the city be able to use the secondary data port for Voice or Data in case the suggestion would be to separate the network? Yes, we believe that most workstations currently have 2 data ports wired, but only 1 may be tied into a current switch port. Read and comply 3.4.5 Ethernet to all core sites having VoIP phones, running over City routers. Read and comply 3.4.6 Internet based IP -VPN, with no QoS, connectivity to remote workers using either VolP desk phones or soft phones. Read and comply 3.4.7 APC , cabinets in the Server Room with square holes available for additional servers in the existing virtual environment Read and comply 3.4.8 Q. Floor plans for City buildings are not available Read and comply 291 Page 1/4/2016 BidSync p. 36 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 3.4.9 Q. Please confirm current station count is 621. There are 2 existing CAT5e drops at each station? We do not have the exact numbers for station count. We believe that most stations do have 2 existing drops, but there may be some with only 1 drop. Read and comply 3.4.10 Q. Are all the phones by the computers in the arts building? We currently do not provide any support to the Arts building, but the phone lines are on the City's AT&T bill, so these will be replaced with VoIP and SIP. Read and comply 3.4.11 Q. Please confirm that current secondary/DR site is Police Department. When new DR site is established (which is supposed to be before new system deployment) secondary/DR equipment will be in new DR location and Police Department will be configured as any other municipal building? That is correct, most of the current equipment located in Police data center will be relocated to the new colocation site. Read and comply 3.4.12 Q. Since new DR location will be a part of the new system deployment schedule, what other requirements are there for the new DR site in terms of USER/PC locations, Standalone IP phones, Conference Rooms, Wi-Fi coverage, etc. for this location? New colocation site will be racks in a stand-alone cage. There will be no normal user/PC requirements for this site. A room at this site may need to be activated in case of a disaster to Delray Beach City Hall. Read and comply 3.5 VoIP READINESS The City of Delray Beach network will support the following as a minimum (we have also noted desired performance in parenthesis, although this level will not be guaranteed): • Latency <150ms (80ms) • Average Jitter <80ms (40ms) • Packet Loss <1% (0.1%) • Peak WAN utilization <80% (50%) — see note below Read and comply 301 Page 1/4/2016 BidSync p. 37 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4 RFP REQUIREMENTS This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. Read and comply 4.1 TURN -KEY PRICING Pricing must be provided for each element in this section and any proposal that does not provide pricing in the base price or optional price section (as defined by Schedule A) will be considered non-responsive. If Vendors require any further information or discovery in order to respond, it is important that they provide all questions as early as possible in the RFP process to allow the city internal department to research and reply. Pricing should be turnkey including discovery, design, implementation, integration, testing, training, hardware, shipping and handling charges (if applicable), sales tax, trip charges (if applicable), software, maintenance, support and any other cost associated with the quoted system. Any responses along the lines of "Further information is required to provide firm pricing", or "Various methodologies exist to meet Customer requirements, pricing can be provided upon further discovery" will be considered non-responsive. Read and comply 4.2 CRITICAL CONSIDERATIONS Confirm compliance with each of the following key RFP Requirements on Schedule B and explain how the proposed solution meets these requirements. 4.2.1 Business Continuity The following is the City of Delray Beach minimum requirements for resiliency of the quoted system to provide enhanced business continuity. Explain below how this level of reliability is provided by the system at the turnkey price. Read and comply The CIC architecture support GEO redundancy inherently. DR / highest level of Business Continuity is achieved by installing one of the CIC VM instances into the colocation .We have configure redundant gateways (included) to support additional SIP Carrier hand off (Full Carrier redundancy). Media server N+1 redundancy (included). System is configured for full use of business continuity included worst case scenario of an evacuation system will support remote employees and full service communications to the City's customers. 4.2.1.1 No Single Point of Failure (99.99% availability) for core applications — Any element in your design that would cause the failure of a significant portion of the system should be made redundant. If redundancy is not available for this element, then the element should be duplicated or made highly available by adding hot swappable redundant power supplies, RAID hard drives, etc. In addition, software upgrades should be able to be loaded to the system while in operation with no or momentary downtime to implement the software patch. This refers to your applications and solutions that you are proposing. These will be hosted in the City Hall Data Center and a second colocation site. Read and comply Three levels of redundancy with no single point of failure CIC Architecture meets and exceeds the 99.99% required. (1)The CIC VM servers are set up to switch over to each other without dropping a call and staying active with the real-time activity of the phones system and all applications. (2) Media Servers use a distributed and N+1 architecture, media servers allows the resources for switching, play prompts and Music (heavy lifting of the system) N+1 allows/ means the resources are multiple and redundant with every media server application (media servers come in small ,medium and large to fit the a small office to the largest offices. Also includes regionalization and SIP Proxy for additional site redundancy. (3) Gateway and edge device survivability all gateways support SIP Proxy for phone registration providing site survivability. 311 Page 1/4/2016 BidSync p. 38 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4.2.1.2 It is acceptable for ancillary systems such as reporting, call recording, call recording system to be unavailable while a cold spare is provisioned or a server rebuilt/recovered. However, the Call Center should be able to continue answering calls, queuing calls, providing announcements, accruing statistics even if the primary server fails. Read and comply • Q. How many named ACD agents (including Sups who take calls) we do not currently have a call center, but see the need for a call center environment for Utility Billing customer service. • Q. How many will be logged in simultaneously it could be between 2 and 6 for Utility Billing. • Q. How many ACD Departments currently none • Q. How many Scripts in all departments total currently none • Q. How many concurrent and named agent/operators in Dispatch that need full time call recording currently none Read and comply 4.2.1.3 Mirrored Redundancy for Call Processing — Hot standby failover to a synchronized secondary processor that has a synched database copy and awareness of all calls in progress. Active calls should not be dropped and phones should home to the secondary server immediately when idle without rebooting the phone. When the primary server is brought back into service, phones should not require a reboot to recover to the primary processor. Provide optional pricing for Mirrored Redundancy where indicated on Schedule A .Vendor should also list any other recommended redundancy where indicated in Schedule A. Read and comply included (we have included redundancy on everything but end points) 4.2.1.4 Geographic Redundancy is required for the proposed solution, where servers are located at City Hall data center and at the Second Data Center facility. In the case of a failure of the fiber to City Hall, or other hardware failure at City Hall, all VoIP, Voice Mail, and ACD functionality should re -home to servers in the Second Data Center facility, which facility will have its own trunk (SIP) connection to the public switched telephone network (PSTN). City will have Fiber connection to the Second Data Center facility. Please explain how this functionality would work, any WAN requirements or considerations, how long a failover would take, and how the system would recover to normal operation upon recovery of the primary location. Lastly, would the Second Data Center facility be "active" for DR users in the configuration quoted or would they simply be failover servers? Read and comply- GEO redundancy is included it is an ideal configuration. We setup CIC 2, SBC (With second carrier hand off) and Media server to be located in hosting Data Center this does require an MPLS or Circuit between City and co - location that circuit can be shared for other usage as log and QOS and bandwidth management is in place. The advantage that the CIC solution provides is that the media servers are distributed and regionalized support the day to day resources, this allows minim bandwidth allocation in a switch over mode. ✓ If the primary voice server were taken off line the bandwidth needed to co -location would be minimal a few kilobits the communications between gate way and second server. Call path would stay local. There would be no interruption to call. ✓ If local Delray Beach Gateway or Carrier connection was taken off line, Calls would automatically get sent to second SIP hand off and SBC in Co -location, This would also not effect calls or everyday use. The second SBC communicates with the CIC primary server just as the first so no issue on where the calls get processed. The circuit between the co -location and the City would use 80k or 24k if compression is used per call. ✓ Worst case scenario if the City facilities needed to be evacuated, the solution support remote access via VPN or web based software client. Plus the converged/mobile follow -me feature can be automatically set for any users that required (all user license proposed support it). 4.2.1.5 Survivable Gateways are required in the proposed solution, including: all sites that have a PBX system today. If a survivable location loses connection to the central call processor and fails into local survivable mode the location should retain internal calling features and the ability to dial 911 over attached analog lines used as trunks. Describe the specific features that will be lost in local survivable mode. Read and comply- If the survivable mode/SIP proxy kick in the gateway will support incoming and outgoing calls the larger sites with media server will also retain attendant feature set and call detail. The smaller sites with gateway survivability only will have out bound and inbound call and lose voice mail and soft client app on computer un till connectivity is restored. They can dial 7 digit number to get voice mail. 32 1 - t 1/4/2016 BidSync p. 39 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4.2.1.6 Q. For the failover at each site using SRST each site will need to have some sort of TDM/POTS connection for failover. Will this type of failover be desired at each site or only the failover to the redundant server at the datacenter? The failover to the redundant server at the data center is paramount, TDM/POTS connections at each site will depend on your design for the project. We envision that each site will have a 1FB connected to a gateway for e911 and backup dial tone. We prefer to have fax machines included in our Print Management solution and using Internet fax through an MFP. Read and comply- we agree with the statement above and would recommend 1 TDM/Pots line unless cellular back up is acceptable. We have included gateways to support it for every site. Our core configuration has 2-100 session each geo redundant SIP carrier hand offs and carrier has minimum 3 city Geo redundancy on there provisioning. We do recommend a second carrier with some trunks (SIP/PRI or analog) as a third level of carrier support. Are solution will automatic access available trunks. 4.2.1.7 Installation and Decommissioning of older PBX system: Security should be considered through the entire lifecycle of the system. Standards should include security policies for network devices, specific configuration examples and a security template for removing unnecessary services and factory default configuration settings not needed for the intended application for the devices. Load proper code version / operating system (OS) and version should standardize if at all possible. Properly document devices for future reference and keep a good list of active inventory. Diligence should be taken when decommissioning equipment. Archive configuration for future reference if any issues or question come up after replacement of decommissioned equipment. Remove all configurations from device — make sure all copies of the configuration have been removed from NVRAM and all flash memory. Remove decommissioned devices and return to IT for proper disposal. All returned items should be placed in a box and a proper inventory list located on the box. Clean up as you go and all wiring should be well ordered and label for future servicing and troubleshooting. Read and comply 4.2.2 Integrated Messaging: The City of Delray Beach requires voice mail integrated to email messaging and it defines Integrated Messaging in this section as well as in section 9 below. The City's present Nortel Call Pilot voice mail system today and must be replaced as part of this project. Vendor is asked to provide an all-new integrated messaging voicemail solution to meet these requirements, balancing the need for lowest total cost against the potential for improved integration and supportability. Please state whether the voicemail solution being quoted is compliant in its base pricing, or whether it is an extra cost add- in, and briefly discuss how this functionality is provided. Provide pricing for required integrated messaging voice mail where indicated on Schedule A. Read and comply- Voice mail and full integrated message is a core part of CIC, it is not a third party nor does it need an additional server. So two major points admin for a user is simple we just license the user with voice mail or UM (Integrated Messaging) both are in expensive single point of admin for all user settings. Second advantage is that voice mail is completely redundant and includes DR as it is part of the core application. Also the integration to Microsoft is ideal with MS approved EWS integration supporting both Exchange and office 365. 4.2.2.1 Voicemail messages appear in user's Email Inbox on their computer, Outlook Web Access, smartphones (iPhones, Android, etc. ActiveSync), tablets (iPads, Microsoft Surface, etc.); Read and comply- all the above 4.2.2.2 Email Inbox, Smartphone/Tablet Inbox and Voicemail Mailbox remain in sync as messages are played and deleted; Read and comply- yes 4.2.2.3 Voicemail messages that are listened to from the computer or Smartphone/Tablet will turn off the Message Waiting Indicator on the phone system; Read and comply- yes 4.2.2.4 Messages that are deleted from the computer or Smartphone/Tablet are deleted from the voicemail store and moved to the deleted items folder; Read and comply- yes 331 Page 1/4/2016 BidSync p. 40 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 4.2.2.5 Messages that are deleted through the telephone user interface of the voicemail are deleted from the email and Smartphone/Tablet inbox. Read and comply- yes 4.2.2.6 Messages can be saved to personal folders, or document management system by dragging and dropping from Outlook (does not require a user to "Save As" a message for retention). Read and comply- yes 2016-049 4.2.3 Instant Messaging and Presence (IM/P): The City of Delray may be interested in an Instant Messaging and Presence (IM/P) application that would be easy to deploy and be native to the proposed solution. Please summarize the components and discounted/installed pricing to add desktop Instant Messaging, Collaboration, desktop video, presence, and buddy lists through the telephone system's native application or your recommended alternate. Provide optional pricing for 200 users (which includes employees who will not have dedicated phones on the system, but that will have a user profile) on Schedule A. We do not utilize any instant messaging today. If your solution includes instant messaging as part of unified communications, we will implement as base proposal. If it is not included, it will be added as an option. We are requesting the use of IM video chat for smart phones/tablets for users already in the count, but some offsite users do not have dedicated desks or handsets. Read and comply- IM and presence management come inherently with the Business user license (included). This includes .net client or web based client to support user's preferences and BYOD. Example below: this also provides SIP Soft phone and remote DR communications. Video is an option and the application has a pre -built API to manage video. 4.2.4 Enhanced 911 (E911): My Status: UOP.14 Setstatusdetail, Company Directary Outlook Contacts I ConnectWise Contacts lax Y NWFIa I� Orlando L. Technical Sul Last Name First Name Eaten... Logged.. Status On P... Business Phone `an. Wayne � . �.sn yobs. aavuaus E c.r•„uo... dn. • Ju.�•w rm.. �uuc.8rm .5weabn e..:...y (9041999-4222 Burdick R,—don 1447 % ,W n� as d on....ic.:esk. setb,. A'1l]lkLlf LWll&3Fm [ >us Aw. . 9•..+v Tony a X � m 7w:eek J.w 0541757-1448 Patel Brash 1495 X �z (954)264-0858 Santana.,. Carpenter 4.2.4 Enhanced 911 (E911): My Status: UOP.14 Setstatusdetail, Company Directary Outlook Contacts I ConnectWise Contacts lax Y NWFIa I� Orlando L. Technical Sul Last Name First Name Eaten... Logged.. Status On P... Business Phone Smith Wayne % 14Available (9041999-4222 Burdick R,—don 1447 % jAvailable, Forward (954) 204-095 Wells Tony 1448 X )Available, Follow -Me 0541757-1448 Patel Brash 1495 X jAvailable, Follow -Me •- (954)264-0858 Santana.,. Carpenter Daniel 1497 1496 % Available, Follow -Mc 204-0859 (954)2.28-8497 Matthews And— 1498 2 JAvailable, Follow -Me (4547228-8448 Room Orlando Conference 2132 2 VAAvailable Lab Lab 2156 2 WAAvailable Snell Jessie 2255 2 Available (3211214-2215 Ghosio Chris 2223 % )Available, Follow -Me [3211214-2223 Marine Miguel 2224© c9 (497).., Available,FFollow-Me [3211214-2224 6' � �d 63 V Dial Business Mobile Business Camp Chat Transfer Properties f Maxicorl (9(141583-6910 I.LI The following functionality, generally referred to as E911 compliance, is required by Customer in the turnkey pricing. Please state your compliance, and briefly describe how your solution could meet the following requirements, as well as your overall E911 strategy and abilities. Read and comply- with carrier SIP and use of DID's we provide ext/ caller id and address details for every user every user on the system. E911is supported and turnkey in the solution. 4.2.4.1 Send station specific location information to the public -safety answering point (PSAP) through Inform 911 functionality on digital trunks. Read and comply- with carrier and use of DID's we provide ext/ caller id and address details for every user every user on the system. E911is supported and turnkey in the solution 34 1 - t 1/4/2016 BidSync p. 41 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4.2.4.2 Notify internal extensions through on -display, email, or other real-time means when a user dials 911, and what extension has placed that call. This allows internal first aid staff to respond to emergencies immediately. The City has experienced unintended calls to 911 since the current outside access line access code is "9" and the City is considering changing the outside access code to "8" to reduce such unintended calls. Read and comply- CIC has an inherent feature to set up 911 notification to any station considered and operator user. We perform a screen pop in real time so supervisors or operators know the 911 call is active they see the details of the station and can listen and record the conversation. 4.2.4.3 Provide specific Emergency Location Identification (ELIN) or Automatic Location Identification (ALI) information to the PSAP to allow for correct identification of the callers location. We are looking for location address of each building only. Read and comply- with carrier SIP and use of DID's we provide (ELIN) caller id and address details for every user every user on the system. E911is supported and turnkey in the solution. DID's are not cost so every phone will be equipped with (ELIN) and there is a portal to access details and manage. 4.2.4.4 Automatically update the user's location when they log in to a different phone with their same extension or move their phone to a different area of the building, or to a different office. Read - this can be done at a data switch port level it is not currently configured as the City is bidding data switches separately. 4.2.4.5 Assign a temporary Dialed Number Identification Service (DNIS) number to any extension that does not have a Direct Inward Dialed (DID) number to allow the PSAP to call the station back in an emergency. Read and comply- this is also an inherent feature. 4.2.5 Session Initiation Protocol (SIP) Trunking: The City of Delray Beach will be using new SIP concurrent call paths (CCP or trunks) for PSTN access, to be provisioned over new dedicated data lines terminating at the City Hall and at the Second Data Center facility. SIP would then replace two (2) the existing PRI trunks terminating at (1) City Hall, (2) Second Data Center facility for all PSTN calling and one (1) PRI will remain at City Hall for faxing and other analog services . Provide pricing for SIP trunking, including any session border control (SBC) and associated equipment to terminate SIP at both locations, and considering that the proposed solution would not then use PRI trunks for VoIP dialing. Q. We have not run any call reports on existing systems and anticipate 200 session SIP circuits will suffice. Again, we are relying on your experience and expertise in the calculations. Read and comply- we are providing pricing that include the 2 -100 session hand office and provides ideal carrier redundancy and controls cost providing unlimited local and long distance in the same low cost bundle. We support and comply with the above request. 4.2.6 Automated Attendant (AA): The City of Delray Beach requires automated attendant functionality to answer approximately thirteen department main number(s). For the purposes of this RFP, Automated Attendant (AA) will refer to announcement trees and dialed -input options that do not require integration with customer databases or CRM. The proposed system should have the ability to provide reports on Automated Attendant traffic, including which options are chosen, where callers hang-up, and where callers are transferred to departments. Explain below how automated attendant is provided by the system at the turnkey price. Q. Going forward with the additional extensions and lines not used on your Call Pilot, you will have heavier traffic. With now having well over 200 trunks in place on the new system, please give a baseline number of simultaneous calls to be answered at one time that we all can bid too? This would be very helpful and give the ability to make the bids identical. We are requesting 200 Sip Session circuits or whatever you engineer in your proposal. We are expecting the vendor to propose the best solution for our needs. Read and comply- CIC attendant is unlimited sessions and trees, it provides complete flexibility to manage any and all departments with the City and provides robust reporting as well every port is already licensed for IVR if the City elects to use IVR in the future it will just require programming that Maxis360 is experts at. 35 1 < . 1/4/2016 BidSync p. 42 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4.2.7 IVR: The City utilizes Solectron IVR for Utility Billing and Permit inspection scheduling. Describe whether the solution can integrate with this IVR for call transfers between the two systems. Also, please note the City of Delray Beach is looking to purchase a new ERP system. Note any experience you may have with Tyler Munis, New World Logos and SunGard One Solutions as it relates to IVR and database integration. Q. Solectron IVR will be remaining in place. We are currently under a project to upgrade the server by May, 2016. The system will integrate through 8 SIP trunks connected to a Dialogic media gateway. Callers will also be able to zero out of the IVR and connect back to a live person. Where is this IVR located? Will it be moved to the colocation when built? How many analog lines are being used and on what system or Centrex locations? Are these lines counted anywhere within RFP totals? IVR is in the City Hall Data Center. It will need 8 SIP trunks. Yes the lines are approximately represented in the RFP. Read and comply- CIC as configured will support SIP integration to existing IVR. When the City is ready to scope out using CIC IVR the licensing is already included, we will need to possibly add one API or Soap Tool. Maxis360 has built several enhanced IVR applications including one for Pasco County Utilities to allow customers to check balance, make payments and update back office applications. We are also experts in screen pop and data base integrations with CIC dev engineer on staff in South Florida. The solution allows flexibility for customization and reporting. 4.2.8 Multiple Line Appearances: The City's departments generally have line appearances of the department main line on multiple sets, often 3 to 4, so that multiple people can answer the department line. The City is interested in how this functionality would be provided in Vendor's solution. Describe whether secondary (rollover) lines would be needed at stations, so that one call could be placed on hold, and a second call answered. Describe how to transfer a call, with and without first talking to the called party, and how to transfer directly to voice mail. Describe whether the department line rings at all stations, or can be set to ring at just selected stations, and whether the department line rings (or not) if that station is off hook (to avoid interfering with a call in progress). Describe whether the main department line has a distinct message waiting indicator (MWI) that is separate from that of a private line at that station. Explain how all of this is provided by the system at the turnkey price. Read and comply- The Polycom phones support Multi Line appearances the second call will ring the next consecutive line appearance and as the call is being presented the screen on the phone will display the calling party details. There are soft keys on the phone that will offer feature set- Send to voice mail, transfer or hold. Plus all business users will have a soft client application that allows call management with the mouse to perform all the same plus drag and drop capabilities. 4.2.9 Music on Hold: Please describe how your system will provide music on hold at these locations, including the interface. The City of Delray Beach desires music on hold (MoH) at all locations. In order to minimize traffic on the WAN in a VoIP implementation, the system should be able to provide music on hold from the PSTN gateway at each location. Please describe if the system provides the ability to play standard .wav or .mp3 files as music on hold from a file saved on the gateway. Please describe if the system can provide multicast music on hold that would stream one audio connection to each location (not one audio connection for every call on hold). Please describe if the system can be configured to stream music on hold as G.711 while the rest of the VolP traffic between locations is G.729. Please note if conference calls that are put on hold while adding parties are able to speak with each other and not hear music on hold. This application should be included in the base pricing. Q. -Will multicast routing be required? We currently do not have MoH, so whatever solution you provide will be an upgrade to the current configuration. Read and comply- However CIC uses the regionalized Media servers to manage MOH and any play back feature. So all large to medium site will have local music play back but the site with just a gateway will get MOH from closes media server. 4.2.10 Recent Calls Display: The City is interested in an easy display of recent calls at an extension with Caller ID, so that the user can easily scroll back through recent calls to see the Caller ID information, date/time, and call duration. Describe your solution below. Read and comply 361 Page 1/4/2016 BidSync p. 43 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 4.2.11 Public Address (PA): The City desires PA / paging , ideally up to the count of all proposed telephone stations having speakers, with up to 10 zones. Describe your solution below, including optional pricing in Schedule A: • Configure our Legacy Paging Interface (LPI) feature or Integrate with hardware (zone controller/paging amplifier) • Evacuate or lockdown your facility quickly and effectively • Protect our staff with a discreet call button for security or police • Send automated weather alerts to staff • Automatically monitor, record, and send an alert when an emergency number like 911 is dialed 2016-049 • Q. -Will multicast routing be required? We currently do not have PA, so whatever solution you provide will be an upgrade to the current configuration. • Q. Does any Legacy Paging need to be intergraded? If so, please describe current systems. We are unsure of the current paging systems, but we are interested in VoIP paging through handsets, or overhead speakers in areas that it may be required. • Q. What type of paging systems is being used? We are not aware of the paging systems type. We were only advised that there currently is paging in a few of the fire stations and other buildings. • Q. What interface is used? We are not aware of the paging systems interface. • Q. Is there zoned paging? Zoning information? We are not aware of the paging systems configurations. • Q. Do you want page over speaker phone? Yes Read and comply- CIC supports zone paging and we are including IP paging speaker adapter/ load rings to accommodate fire station bays or large areas. (Standard overhead speakers are not included but can easily be integrated to). 4.2.12 On -Demand Call Recording: The City is interested in having the system provide ad-hoc "on demand" call recording for up to ten (10) selected users (e.g. Utility, PD Dispatch). Please describe how you would provide this functionality, whether desktop software will need to be deployed, how the application is controlled, whether calls will be recorded from the beginning of the call even if recording is activated in the middle of the call, and how an outside caller would be notified that the call is being recorded. In order to meet recording notification laws, will the system play a greeting such as "Recording" or beep on the line every 30 seconds to indicate that the call is being recorded? Provide optional pricing for On -Demand Call Recording where indicated on Schedule A. Q. -Mirror/SPAN sessions required? We currently do not have Call Recording, so whatever solution you provide will be an upgrade to the current configuration. Read and comply- Ad hock is included as a feature for all business users, operators and supervisors. Advanced recording is optional robust and not very expensive. 4.2.13 Call Detail Recording (CDR): The City of Delray Beach does not presently use a Call Accounting System, also known as a call detail recording (CDR) system. The City is interested in CDR as an option in the proposed solution. This CDR / call accounting system should be a single system that accepts call detail information for all incoming and outgoing public switched telephone network (PSTN) calls from all quoted systems. In addition, should have customizable dashboard, pre -defined reports, a custom report designer and an on -demand traffic analysis tool to address and reporting need and allow department directors to make informed decisions for their organization. Please describe your CDR / call accounting software package below. Provide optional pricing on Schedule A for the proposed CDR system. Read and comply- to accomplish all above a Business Manager licenses is required (3 are include). The CIC solution provides robust reporting detail of attendant, trunk usage, workgroup details and user details. Reporting can be by day week, month or any time period. It also provides real-time view. 4.2.13.1 VoIP Encryption for Secure Communications: Will the proposed telephone system have the ability to encrypt the conversation between telephones, and between telephones and PSTN gateways? Read and comply- CIC comes with encryption at no cost (often used in Government agencies) the solution even has the ability to display if a call is not encrypted or secure. The only requirement is that we use the Audio codes gateways/SBC. 37 1 - t 1/4/2016 BidSync p. 44 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4.2.13.2 System should provide reports for inbound/outbound/internal phone calls per employee (station) and department, traffic reports for telco trunk groups and station hunt groups, and peak busy hour usage reports with grade of service and recommended trunking. System should have an easy-to-use capability of searching for dialed numbers. Read and comply 4.2.13.3 Software should have the capacity to provide accurate charge -back billing to individual departments. Reports for individual departments must roll up to a consolidated system wide report. The Vendor is responsible for fully programming the Call Accounting system and ensuring that it is loaded with appropriate rate tables, reports and alarms. Please describe procedures and pricing for rate table updates. Provide optional pricing on Schedule A for the proposed ann ual subscription cost for this capability. Exception -The call accounting has all details but does not do $ costing (optional $ costing is available). The suggested SIP carrier is not charging metered rate but bundled unlimited. The City may not require $costing level with our solution. 4.2.13.4 Please describe whether the package will provide alarms and notification for suspected toll fraud activity (hacking)? Will the software provide exception reports for long calls, expensive calls, or restricted calls? Read and comply- The Business manager app preforms 90% of this plus Maxis360 Managed services provides additional monitoring and alerts. 4.2.14 LAN/WAN/MAN Configuration: Vendor is expected to work in concert with the City of Delray Beach, outside Vendors and other specialists to deliver a LAN/WAN/MAN configuration that is 100% operational and suitable for VoIP. Vendor will be responsible for providing consultation, best practice recommendations, and switch and router configuration scripts for the models and software revision levels that the Vendor will deploy or that the City will provide; in order to support VoIP, Quality of Service (QoS), telephone discovery, and network connection to the specifications required by the VoIP manufacturer. Network consultation and engineering will include all existing LAN/WAN/MAN switches, routers, and firewalls, even if not sold by the Vendor. Typically, Vendor will provide sample configuration for a switch, and once approved by the City of Delray Beach, will customize the script for every switch and router in the network. Vendor will program all equipment that they are providing, and any additional equipment that they are certified on and that the City of Delray Beach decides to allow. The City of Delray Beach will implement Vendor provided configurations on any pre-existing hardware that the vendor is not certified on if necessary. Read and comply 4.2.14.1 An initial discussion (upon contract award) will be held between the Vendor and the City of Delray Beach to review all IT infrastructure systems, including all hardware installed, software revisions, and programming. Upon completion of this initial discovery, Vendor will provide recommendations for upgrades and remediation. Read and comply 4.2.14.2 Q. Latency max between city hall and data center currently? Needed to know for distributed clustering of Voice Service servers. The current data center is within the City Hall complex, so there should not be any latency. The Bid for colocation facility with 10GB fiber transport was released this week, so we do not have an answer on latency for that location. Read and comply 4.2.15 The City of Delray Beach would like to implement VLAN segmentation and quality of service (QoS) in conjunction with this project and will rely on the Vendor for recommendations for separating VoIP traffic from data traffic, as well as creating VLANs for other types of data devices, and configuring trunking on access layer ports. It is expected that the VLAN segmentation will be accomplished by simple static routes within each location on the Layer 3 core switch and that QoS will be implemented on all switches and routers. City has an existing Active Directory (AD) server for DHCP that assigns dynamic IP addresses to computers at all sites. Please comment on your solution's ability to meet this requirement. Read and comply 381 Page 1/4/2016 BidSync p. 45 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 4.3 MANAGED SERVICES The City of Delray Beach would like to implement the services of a Managed Service Provider with the intent of having third party management of the VolP system. Please provide pricing for the managed services of existing and proposed telephone equipment. • Describe your Service Level Agreements (SLAB) for configuration changes • Describe the support model for all hours of operation. • Emergency support options Included • Is your support model all-inclusive? If not what is not included? Large projects should be defined by scope of work that exceed the 40 hours in one per month. Or custom development work. • Does in-person response, review, and other contact rotate among support staff? • Your proposal should address all of the following: o VolP Administration (Security and Support) - Configure, maintain and support on new VolP system - Weekly reports on status and maintenance - Manage, maintain and support patches and updates - Performance Testing - Assess equipment upgrades and patches for replacement as Yes all above Read and comply Maxis360 provides Managed Voice Services 24 x 7 and has invested heavily in monitoring tools and staff, we have 2 (redundant Network Operation Centers and provide: Maxis360 will provide a professional Managed Services program including the following: 2016-049 1. On -Site and Remote IT and Contact Center Consulting Support 2. Monitoring solution 24x7x365 safeguards system health. Interactive certified engineers respond immediately to alerts to restore service. 3. Ensure all systems are patched and maintained at peak performance 4. Configuration Assistance 5. Provide 2 certified engineers assigned to the account 6. Provide reliable and courteous user support to the entire organization 7. Moves, adds, changes (MACs) 8. Service Updates (SU) implementation 9. Hardware and software support 10. Support for SIP devices, end-user devices, phones. 11. Support for Hardware break/fix replacement 12. Ensure all critical data is properly backed up and tested regularly for restoration 13. Defined change control process includes sign -off approval from your staff and the support services operations team 14. Provide a responsive and dedicated Account Representative 15. Conduct quarterly technology review meetings 16. Provide performance monthly and asset reporting quarterly or upon request. 17. Review and assistance with telephone company billing and services 391Pagc 1/4/2016 BidSync p. 46 City of Delray Beach Chapter 5 Proposer Response — Exhibit B Service Level Agreement "SLA" Measurement Definition Performance SLA's Service Availability The percent of time that the 99.99 Percent software/hardware is available 2 — Priority 2 • Moderate impact on the system. The reported problem impedes the use of during normal business hours nonessential functions in the system. Problem Response The time required for a user to Priority 1 - 15 minutes nonessential functions, is a cosmetic -related problem, or documentation error. receive a response after reporting a Priority 2 —4 hours problem to the help desk. Priority 3 — next business day Problem The time required for a user to Priority 1— immediate — 2 hours Circumvention or receive circumvention or a solution Priority 2 — 24 hours Resolution Time after reporting a problem to the help priority 3 — as scheduled desk. Priority Type Example(s) or Definition(s) 1— Priority • Severe impact with loss of core functionality " Code Red" • High impact on the application. The Customer is able to run the system, but the issue being reported severely impacts the overall "usability" of the system. 2 — Priority 2 • Moderate impact on the system. The reported problem impedes the use of nonessential functions in the system. 3 — Priority 3 • Low impact on the system. The reported problem has limited impact on nonessential functions, is a cosmetic -related problem, or documentation error. D OOS LabTecK Conn Wise'' 11111. COLIC Password Identity '*01M Management 40 1 2016-049 1/4/2016 BidSync p. 47 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 4.4 NON-COMPLIANCE 4.4.1 Please use the following space to explain any features that were responded to as Optional, Partial, or Non -Compliant where the City of Delray Beach marked the feature as "Required". Also, describe work- around and optional pricing. Lastly, provide an explanation for any partial or non-compliance with features that we marked as "Should Have but Optional". CDR used for billing bill back by department- we have very robust reporting but it does not include dollar costing. With fixed carrier service the City will not need this the bills can be divide per month once and billed the same every month. 4.5 RECOMMENDED OPTIONAL UPGRADES 4.5.1 In answering this type of Request for Proposal (RFP), it is recommended that Vendors provide pricing on the minimum cost alternatives that allow for full compliance with the RFP. However, we would be interested to know what options or upgrades you would recommend to your base configuration. Please name, define, describe, and price each upgrade that you would recommend in your hardware, software, or feature functionality. We are in full compliance 411 Page 1/4/2016 BidSync p. 48 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 5 PHONE SYSTEM 2016-049 This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. 5.1 SPECIFIC REQUIREMENTS 5.1.1 Architecture 5.1.1.1 The City of Delray Beach would prefer that all locations be part of a single telephone system with a single database image. Multiple systems with databases that are coordinated by a centralized system administration software that emulates single system functionality are not compliant with this definition. Please state whether your base pricing includes this architecture. Read and comply- Customer Interaction Center is a unique all in one solution, everything was developed by Interactive Intelligence over the last 20 years. Voice, Contact Center, Voicemail, Unified messaging, reporting Attendant, IVR. No one does all in one with full redundancy as succinctly. 5.1.1.2 Servers: Vendor will supply all servers (including servers to host required virtual servers if recommended) and Operating System software (including Windows or Hyper -V if required) for ALL applications proposed in their solution. As noted elsewhere, the City of Delray Beach may decide to host servers in their Virtual Compute environment, and/or provide Windows OS before final contract negotiation. Read and comply -1 -exception 2- VM or Hyper -V provided by City. 5.1.2 Telephone Specifications for The City of Delray Beach 5.1.2.1 All telephones should be GigE, meaning that they can supply a switched Ethernet port to an attached computer at Gigabit Ethernet speeds. Please also price (as an option in Schedule A) what cost savings could be achieved in deploying non-GigE phones. Read and comply 5.1.2.2 The PC Attendant Console should provide receptionist/operator functionality with an on-screen busy lamp field that shows status of telephones across any networked locations. Phone system should automatically re -direct any operator calls to a back-up reception position (described below) if the PC Console were to lock-up, fail, or require rebooting. Read and comply 5.1.2.3 Q. We do not have the exact number of each type of phone at this point. We would estimate that 85% of the phones are standard, 5% Executive, 5% Secretary and 5% basic. We are looking for a total solution and would want a vendor to engineer the total solution and include what is needed at the time of the RFP. Read and comply 5.1.2.4 Staff (Standard) telephone requirement is for a multiline set capable of supporting at least four (4) extension appearances. The following features, accessible via fixed or soft feature keys, are required: internal and PSTN dial -tone, hold, transfer, message waiting indicator, ad-hoc five -party conference call, system speed dial access, personal speed dial access, and forward to voice mail. LCD display, two-way speakerphone and the ability to independently mute speakerphone, headset and handset calls is required for this set. Video integration is a future enhancement to the system, we do not anticipate the need for video capable desk phones. Read and comply 5.1.2.5 Q. We do not have the exact number of each type of phone at this point. We would estimate that 85% of the phones are standard, 5% Executive, 5% Secretary and 5% basic. We are looking for a total solution and would want a vendor to engineer the total solution and include what is needed at the time of the RFP. Read and comply 5.1.2.6 Telephones with minimum 4 Busy Lamp Field (BLF) should match the specification for Standard (Staff) phones and have at least four (4) extension appearances. Read and comply 5.1.2.7 Executive telephone requirement is for a Full Duplex speakerphone capable of supporting Busy Lamp Field appearance for 1 other telephones, intercom to their assistant, and one touch speed dials for 3 numbers (minimum 6 button phone required). All other features of the Standard telephone need to be supported as well. 5% of the total amount 421 Page 1/4/2016 BidSync p. 49 City of Delray Beach Read and comply Chapter 5 Proposer Response — Exhibit B 2016-049 5.1.2.8 Executive Assistant (Secretary) telephones shall include all features of the standard telephone, and also be equipped with the ability to monitor at least 3 Executives. Secretary should be able to tell if an Executive is busy on any of their extension appearances. Call Coverage Keys should ring or delay ring along with the Executive's telephone. Secretary phone should have 2 -way intercom button to their executive. This phone should be able to support 8 line appearances, or two lines for the users and two lines for each executive. 5% of the total amount Read and comply 5.1.2.9 Q. Empty Desk/Visitor Cube telephones should match the specification for Standard (Staff) phones and include a telephone license, but do not require a VM license. Additionally these phones should be configured for hot-desking. 5% of the total amount — no voicemail Read and comply 5.1.2.10 Basic (or courtesy) telephone requirement is for a single or multi -line phone that would be placed in very low usage areas such as intern desks, waiting areas, warehouse, lunchroom, etc. The following features, accessible via fixed or soft feature keys, are required: internal and PSTN dial -tone, hold, transfer, system speed dial access, and park pickup and access to corporate directory. Read and comply 5.1.2.11 Key Expansion Module — A module that can be attached to any proposed station and offer a minimum of 12 additional busy lamp appearances. We are unsure of this number, or it may be accomplished through software for attendant consoles. Read and comply 5.1.2.12 Standard Analog Line is for a standard loop start phone line, either 24V or 48V, with a minimum 3000 foot reach over standard 24g twisted pair copper cabling. . Read and comply 5.1.3 Telephone Questions 5.1.3.1 Provide a brief description and picture for each telephone being proposed below. When quoting VolP telephones, specify data speeds available/quoted (10/100/1000), optional snap -in interfaces available, and power requirements (or which PoE class) for each phone. Please note if any of the phones require a wall mount kit and include optional pricing in the Schedule A. Please fill in the model number that you have quoted for each phone type onto the appropriate line of Schedule B. Polycom VVX 310 Gig, 61ine appearance 431 Page 1/4/2016 BidSync P. 50 City of Delray Beach Chapter 5 Proposer Response — Exhibit B Polycom VVX 500 Gig, 12 line appearance touch screen 5.1.3.2 Provide a screenshot and brief description for the PC softphone. Will calls to a softphone be able to ring simultaneously on an attached (USB) headset/handset as well as at the PC? Will computers that do not have multimedia speakers be able to 'ring'? Read and comply A ' A-2. * S r. • 11 0 6 ■ 3! My Status ua usn 4�e=N mx anumuuis U014 Set status details a� yam. - Company Directory Outlook Contacts aw. Last Name First Name Extens.- Logged... >us Aw. . r•�+v �v. re � a m 7w:�e� nau%nx Wayne Jw. K VJAvailable My Status U014 Set status details - Company Directory Outlook Contacts I' Conn ecft se Contacts r Jw r NWFIa r(irlando rTechnical Sul Last Name First Name Extens.- Logged... Status On P... Business Phone Smith Wayne K VJAvailable (904)999-4222 Burdick Brandon 1447 £3 ,Available, Forward (9541204-0856 Wells Tony 1448 M .,OA-ilable, Follow -Me (954)757-1448 Patel Prash 1495 M „¢Available. Follow -Me (954)204-0858 Carpenter Daniel 1497 C3 Available, Follow -Me (854)228-8447 Matthews Andrew 1498 S3 *4Available, Follow -Me (454)228-8448 Room Orlando Conference 21.32 E9 VAAvailable Lab Lab 2150 £3 VAAvailzble Snell Jessie 2295 £3 FAAvail.lble (321)214-2215 Ghosio Chris 2223 X jAvailable, Fallow -Me (321)214-2223 Marine Miguel 2224 d (407).,. jAvailable, Follow -Me (321)214-2224 fig► Dial business Mobile Business an Chat Transfer Properties �' Maxi�erl � (9641 533-641P Ch 2016-049 5.1.3.3 The quoted phones should allow users to navigate a telephone directory from the display of their phone. Where will this directory be retrieved from? Please describe how the directory is accessed. Read and comply- directory can be entire City or any department by tab. Search is simple as alphabetical or any attribute of choice. 44 1 1/4/2016 BidSync P. 51 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 5.1.3.4 If a color display option is available (and not already included in your proposal) include the incremental cost to upgrade all telephones to color in the options section of Schedule A. we are requesting the upgrade cost. Read and comply -15% are VVX500 include color display. 2016-049 5.1.3.5 The City of Delray Beach is interested in cordless telephones (Wi-Fi and/or DECT) that would allow their personnel to move around their buildings. A cordless telephone will allow selected staff to answer calls to their shared phone while away from their station and provide basic call transfer and rudimentary multiline functionality. What solution would you recommend for this requirement? Please provide pricing in the options section of Schedule A. Q. We are unsure of this number, they are only used in a few areas today, but we see the performance increase by having this capability Read and comply we typically use a Panasonic DEC option includes DEC base station and supports multiple wireless phones. 5.1.3.6 Do headsets require an external amplifier to provide adequate sound quality and volume? Do the telephones quoted have a "headset" mode where the handset does not need to be removed from the cradle, or is a handset lifter required? Does the phone have a separate headset jack, or does it connect in line with the handset? Read and comply- lifter cable is optional for wireless. They do not require amplifier. 5.1.3.7 Q. Do your 200 mobile users currently use desktop phones or need desktop sets, or will they remain mobile only users? They do have the option to hot swap, or hotel into a desk. Read and comply- yes 5.1.3.8 Q. How many conference room phones do you require? — We do not have an exact count at this time, but it is around 50. Read and comply 5.1.4 Q. Nortel Option 11 supports 195 stations and Switchboard, paging in building/planning area for the City Hall, Community Center, City Attorney Offices and IT Dept. at City Hall. In addition there are 33 analog circuits for non -Nortel system components (i.e. fax, IVR, alarms). How many phones are there in the Attorney's Office, how many faxes, etc. using analog lines? What is the wiring connection between the Nortel Option 11 in the City Hall IT location and the Attorney building across the street. How many phones are in the Community Center and what is the wiring connection from the Nortel Option 11 in City hall to the Community Center Building? • Community Center -Connected via house cable to switch in City Hall — 9 phones on PRI • City Attorney - Option 11 Mini Main SHAS Fiber Receiver Pack -Connected to City Hall Switch — 10 phones on PRI • City Attorney — 6 Analog lines for Fax and Alarms 5.1.5 Features 5.1.5.1 Departmental "must answer" line. This is a button that appears on a group of telephones to be answered by anybody in a department. This button should include a Message Waiting Indicator for voicemails to this extension in addition to the user's voicemail. Callers would access this line either by direct dial, operator transfer, or zero out of voicemail. It should have multiline attributes so multiple calls can be ringing into the group simultaneously. The calling number and calling name (if available from the trunk or if available from the internal directory) should show on the display of the phones. Please describe how this is accomplished and any drawbacks. There are several published shared lines that multiple people may answer. This may be the main number for a department. The IT Help Desk is a shared line that 6 different people can answer. Read and comply- we program the must answer on all phones needing it and when ringing users simply answers. No draw backs. We can review all options including work groups as needed. 451 Page 1/4/2016 BidSync p. 52 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 5.1.5.2 The City of Delray Beach also requires the following features which should be supported in the quoted solution: ring groups, hunt groups, simultaneous ring groups, pick-up groups, directed call pick-up, directed hold pick-up, directed call park (park+extension to park, unpark+extension to retrieve), and personal speed dial lists. Please advise if any of these features needs to be further defined in order to answer this question. Please respond with your compliance to these features, any required work-arounds, and any limitations to the number of phones in a pickup group, ring group, or shared extension. Read and comply all supported. 461 Page 1/4/2016 BidSync p. 53 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 $.2 SYSTEM ARCHITECTURE 5.2.1 Provide a brief description and discussion of the recommended system architecture. Describe connection and communication between its integral parts. Include a / or multiple Visio diagram to illustrate the quoted architecture (not a generic drawing). Also, include a standard data rack elevation showing all Data Center equipment including servers, cabinets, switches and routers. 5.2.2 Q. Is there a preference as to run the voice servers for calling, voicemail, presence and messaging as physical servers or a virtual server deployment? If virtual server what type of virtual servers are in production as of now? (VMware, Hyper -V, KVM, etc) We would prefer virtual servers. We are currently using VMWare, but will be starting a project to migrate all VM to Hyper -V. Read and comply- 2 CIC servers are virtualized, all Media servers are appliance we provide. There are no additional servers required for VM or applications. 5.2.3 The proposed solution must be able to provide traffic reports and report historic trunk utilization by trunk group or for specific lines, in the base system being quoted. The system should provide a peak busy usage report that shows the maximum number of lines used during specified periods. Please include samples of these reports in your response. Read and comply- see attach CIC reporting 5.2.4 The proposed solution should be 911 compatible, as defined in the following, which shall not be interpreted as reducing any of the requirements for E911 in section 5.3.4. 5.2.4.1 Route calls over appropriate local PSTN connections that are identified by the telco central office with the correct address at the Public Service Answering Point, even if that route is different from the standard Least Cost Routing (LCR) route for that station and location; Read and comply 471 Page 1/4/2016 BidSync p. 54 City of Delray Beach 5.2.4.2 Route 911 calls over 1MB analog lines (2) used as failover trunks in the event all other trunks fail. Read and comply 5.2.4.3 Allow a 911 call to be made from any station, even if that station is restricted to extension dialing; Read and comply 5.2.4.4 For stations in Branches that do not have local PSTN connections, calls over the WAN/Vol P infrastructure should correctly send a default location (i.e. Branch address) for that station to the PSAP that will differ from the rest of the stations that connect over those PSTN connections; Read and comply 5.2.4.5 The operator or system administrator and or security should be notified when a 911 call is made from the phone system. Read and comply $.3 SOFTWARE 5.3.1 What underlying operating system is used for the applications that form the telecommunications 2016-049 platform (i.e. Windows Server, Linux, Unix, etc.)? List the operating system for each server being proposed. The Vendor is responsible for providing the Operating System (OS) for all servers required. Read and comply- Windows 5.3.2 Please describe how the underlying OS has been "bolstered" to prevent exploitation of OS security flaws. Unneeded applications should be uninstalled, removed, or disabled from the OS. This is particularly relevant to Windows operating systems. Which Firewall ports does your application use, keep open, or listen to? Read and comply- use a hardened telephone version on media server. 2 Virtualized servers are standard Hyper vtandard 5.3.3 The City of Delray Beach prefers to implement a new software release after it has been generally available (G.A.) for at least 3 months. The software can then be considered stable and there should have been an x.1 type software release to resolve any software bugs. Please make note if you are recommending the installation of any software that does not meet this criteria, and your justification for doing so. When is the next release due? Read and comply —full version once a year- R versions monthly. 2016 R5 481 Page 1/4/2016 BidSync P. 55 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 6 VOICE OVER IP 2016-049 This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. 6.1 SPECIFIC REQUIREMENTS & NETWORK READINESS ASSESSMENT SCOPE OF WORK 6.1.1 VolP Quality and Performance Expectations It is expected that a Voice over IP installation will be reliable and provide high quality voice. We define the following as our minimum acceptable performance for VoIP telephone systems, which shall not be interpreted as reducing any of the requirements for reliability in section 4.2.1: 6.1.1.1 Provide 99.99% uptime of all applications during regular office hours; Read and comply 6.1.1.2 Provide 99.9% total uptime including after-hours system maintenance; Read and comply 6.1.1.3 For LAN calls using G.711, telephones should deliver an average Mean Opinion Score (MOS) of 4.5 (better than toll quality), and minimum Mean Opinion Score of 4.1 (toll quality); Read and comply 6.1.1.4 For WAN or G.729 calls between locations, telephones should deliver an average Mean Opinion Score of 4.0 (toll quality), and minimum Mean Opinion Score of 3.5 or better (cell phone quality); Read and comply 6.1.1.5 Telephone calls will be free of echo, choppiness, sound artifacts, poor sound quality, and dropped calls Read and comply. 6.1.2 An initial discussion (upon contract award) will be held between the Vendor and The City of Delray Beach to review all applications and data flows on the LAN/WAN/MAN, including all hardware installed, software revisions, and routing/switching programming. Upon completion of this initial discovery, Vendor will provide recommendations for upgrades and remediation. Read and comply 6.1.3 Once the production LAN infrastructure has been upgraded to support VoIP (per the results of the Vendor recommendations above), Vendor will conduct a VolP Readiness Assessment of the newly upgraded LAN. This assessment should be performed within one week of the installation of any new LAN equipment to support VoIP, and configuration of Quality of Service (QoS) on all links, so that The City of Delray Beach has sufficient time to address any shortcomings discovered by the assessment prior to full deployment. Read and comply 6.1.4 The Network Readiness Assessment Scope of Work will consist of the following: 6.1.4.1 Use of a standard testing tool such as Vivinet NetIQ, Fluke NetAlly, or equivalent; Read and comply 6.1.4.2 Testing Server shall be positioned on the core network switch expected to support the voice communications call server, with testing end-points strategically positioned in the voice VLAN of each and every IDF of every office; Read and comply 6.1.4.3 VoIP Assessment should test mesh connection from every I D F to every other I D F (not just closet to core); Read and comply 6.1.4.4 An initial test should be performed where call traffic is gradually "throttled up" to the limit set in Call Admission Control to ensure that the QoS bandwidth allocations are sufficient to prevent discarded packets; Read and comply Chapter 5 Proposer Response — Exhibit B 49 1 1/4/2016 BidSync p. 56 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 6.1.4.5 Once voice capacity is established, Vendor should generate data traffic, such that the uplink from an IDF to the MDF is saturated to near 100% utilization while generating test voice traffic, to ensure that QoS on the LAN is properly implemented to prioritize voice packets over data packets. This test will be repeated one time for each different access layer switch type to ensure that implemented QoS methodology is working correctly; Read and comply 6.1.4.6 In order to test end-to-end QoS, Vendor should generate data traffic, such that the uplink from the Core Router to the Provider Edge (PE) Device is saturated and the Edge router is forced to shape traffic and drop excess data packets in favor of higher QoS voice packets, before putting traffic into the WAN/MAN link. Voice traffic will be generated and measured during the saturation test and Vendor will provide a Mean Opinion Score (MOS) for the voice traffic under load; Read and comply 6.1.4.7 In order to test QoS over the WAN/MAN, Vendor should generate data traffic from multiple remote locations, such that the uplink WAN/MAN link from the WAN/MAN provider to the PE WAN/MAN router and CPE Core Router is saturated and the WAN/MAN provider is forced to shape traffic and drop excess data packets in favor of higher QoS voice packets, before putting traffic into the WAN/MAN link. Voice traffic will be generated and measured during the saturation test and Vendor will provide a Mean Opinion Score (MOS) for the voice traffic under load; Read and comply 6.1.4.8 For the saturation tests above, the Vendor will provide all testing methodology, hardware and software that will be used to generate sufficient traffic to flood the uplinks from the IDF to the Core in the LAN, and between locations on the WAN/MAN. These tests will need to be conducted after business hours so that they do not impact business processes; Read and comply 6.1.4.9 A normal testing session will then be initiated between all end points using expected voice and data traffic and should last no less than 3 days; Read and comply 6.1.4.10 Testing shall use the G.711 codec using a 64kb packet size with a 20ms jitter buffer on the LAN. If your system recommends other `Best Practices" then test should match manufacturer recommendations; Read and comply 6.1.4.11 Testing shall use the G.729 codec using a 20ms sampling rate and 40ms jitter buffer on the WAN/MAN. If your system recommends other "Best Practices" then test should match manufacturer recommendations; Read and comply 6.1.4.12 Test results should include: throughput (bandwidth), packet loss, packet delay (latency), jitter (variable latency), and the minimum and average Mean Opinion Scores that can be expected per LAN/WAN/MAN segment; Read and comply 6.1.4.13 Vendor will then interpret, and summarize the findings and provide a verbal and written recommendation for any remediation; Read and comply 6.1.4.14 If the initial test of the network fails, and remediation is required. Vendor will retest the network one time with the same process as above, after remediation is complete, and prior to bringing the new voice system into production. Read and comply 6.1.4.15 This Network Readiness Assessment Scope of Work is our minimum acceptable SoW and may not be reduced or answered as non-compliant by the vendor. Nonresponsive or noncompliant responses may be eliminated from further consideration. Please note your compliance below and comment on any additional methodologies recommended. Read and comply 6.1.5 Please comment on the diagnostic tools you will use and the type of report that we would expect to see. Please include a sample VoIP Readiness report (paper copy not required). It is expected these tests will be performed by the awarded Vendor, or a sub -contractor that specializes in this type of analysis. Read and will provide 501 Page 1/4/2016 BidSync p. 57 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 6.1.6 What tool will be used to generate the required data traffic load on the LAN and WAN, in order to flood the uplinks and WAN/MAN circuits? Read and comply 6.1.7 After the initial VoIP network readiness assessment, Vendor will be required to explain and price any additional remediation recommended in order to achieve the goals above. Once the City of Delray Beach has implemented the remediation, and the network has been certified through a follow-up assessment, the Vendor and Manufacturer are expected to guarantee the installation (other than WAN carrier quality issues). If the installation fails the requirements in Section 6.1 (for example due to dropped calls, poor quality calls, static, echo): 6.1.7.1 Vendor will have five days to identify the problem, Read and comply 6.1.7.2 The City of Delray Beach (and WAN/MAN provider) will assist in problem identification/resolution under the direction of the Vendor, Read and comply 6.1.7.3 Vendor will need to provide definitive proof that the problem exists in the underlying Cabling/LAN/WAN/MAN fabric if there is an assertion to that effect, Read and comply 6.1.7.4 Vendor will have five additional days to correct the problem if it is in the hardware they have provided. Read and comply 6.1.8 If the Vendor cannot provide a voice solution that supports VolP to the expectations in Section 6.1, and this RFP (after the City of Delray Beach implementation of any LAN/WAN/MAN remediation or upgrades recommended by Vendor), and cannot rectify the problem per the section above, it will be considered a material breach of contract on the part of the Vendor. Vendor will allow the customer to return the complete system for a full refund, and remove the system once an alternate solution has been put in place by the City of Delray Beach. Read and comply 51 1 F a g e 1/4/2016 BidSync p. 58 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 6.2 VOW SPECIFICATIONS 6.2.1 What is the manufacturer's recommended best practice for CODEC choice, sampling rate, packet size, jitter buffer, etc? What bandwidth, including overhead and QoS, will each recommended CODEC require? What VolP CODECS are supported on the platform, i.e. G.711, G.729A, G.7296, G.722, H.323, SIP, etc. (list all applicable)? Read and comply- G711, G728 & SIP 6.2.2 What is the highest common denominator Codec across all applications being quoted? Will calls require transcoding between applications (voicemail, call recording, etc.)? Read and comply- no 6.2.3 Which CODECS are supported natively by the telephones? Will telephones auto -negotiate CODEC over the LAN/WAN when connections between offices without the need for an intermediary translation or transcoding? If not, how is transcoding provided? Read and comply- G711, G728 & SIP 6.2.4 Does the system provide an option of running SIP for a telephone's call setup? Does the Vendor propose using SIP or proprietary signaling for call setup? How are advanced features supported if using SIP telephones? If Vendor recommends deploying SIP telephones, how is call setup and teardown encrypted and secured? Read and comply- SIP- Yes it is encrypted and secure 6.2.5 Does the system support SIP trunks, SIP compliant gateways, or SIP telephones from other 3rd party manufacturers? Which manufacturers and telephone companies have been certified with the system? Describe any capabilities or limitations regarding the SIP implementation above or beyond the generic SIP feature set. Read and comply- G711, G728 & SIP 6.2.6 When a call is re-routed from the WAN/MAN to PSTN due to Call Admission Control, QoS monitoring bypass, or Call Shuffle to PSTN - what, if any, loss of features will be experienced? For instance, will a caller that is forwarding to voicemail when the call is re -directed over PSTN arrive at the correct user's mailbox and personal greeting? Read and comply- caller may need to enter there password instead of auto recognizing. 6.2.7 Does the system support both IP hardphones and IP softphones being located behind a NAT device? Are IP -to -IP direct calls supported for NAT -translated IP hardphones and IP softphones? What is required to support SIP based phones through NAT traversal? Read and comply -we will provide best practice doc. 6.3 ENCRYPTION 6.3.1 Will the proposed telephone system have the ability to encrypt the conversation between telephones, and between telephones and PSTN gateways? If so, what features, such as On -Demand Call Recording, would be lost? Read and comply- recording is not lost 521 Page 1/4/2016 BidSync P. 59 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 7 VOICE MAIL PLATFORM 2016-049 This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. 7.1 SPECIFIC REQUIREMENTS 7.1.1 It is imperative that any new voicemail platform be easy to use, easy to change greetings on, and require users to only press one (1) button for single digit prompting to access commonly used features. The voicemail platform should allow recording and saving of multiple greetings per user, and allow easy selection of which saved greeting to use. Read and comply - 7.1.2 The Vendor is required to set up two guest mailboxes on a demo system with integration to the PBX you are quoting so that we can test the user interface. Please provide a phone number and login information below. Please provide a copy of the voicemail quick reference guide on the following page and in the soft -copy of your proposal. Read and comply - 7.2 VOICE MESSAGING SYSTEM DESCRIPTION 7.2.1 Describe your voice messaging product offering. Include a brief overview of the hardware, software, architecture, and components of the equipment proposed to meet RFP requirements. Read and comply- Interactive Intelligence voicemail is an inherent part of the solution it is all one platform. There is no additional voice mail server. This benefits redundancy and single point of administration. 7.2.2 Is the voicemail built by the manufacturer of the VolP telephony Company? If not please provide information regarding the OEM company, their history, and relation with the VoIP telephony manufacturer. N/A 7.2.3 The Vendor is required to provide, install and maintain the computer platform, operating system (OS) and software for the voicemail. Please provide the specifications of the platform you will be providing. Read and comply - 7.2.4 What operating system does the voice mail system use? Vendor will be responsible for installing and maintaining the voicemail's Operating Software — including security fixes and updates. How will this be accomplished? Read and comply- same as CIC not a separate OS or need to upgrade it is automatic with CIC. 7.2.5 What physical connection will be established from the voicemail to the phone system? If additional voice ports are required in the future, how is the hardware/software added? Explain how the system scales beyond the number of proposed ports. Read and comply- internal to phone system supports all users all trunks.no additional sessions required. 7.2.6 Are voice messages stored in an industry standard format? How many Megabytes of disk space are required for each hour of voice storage? Read and comply- compressed 7.2.7 When a backup is performed what is backed up — programming, greetings, messages? Do back-ups happen automatically, and can they be directed to a Network Attached Storage (NAS) hard drive? Read and comply yes 7.2.8 What, if any, limits are there to greeting, message or announcement length? What will the voice mail do if an individual mailbox is full? What will the remote caller hear? How will the user be notified and what options will the user have? Read and comply- notifications via email when hitting limit, no interruption to VM. 531 Page 1/4/2016 BidSync p. 60 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 7.3 VOICE MAIL SECURITY AND ADMINISTRATION 7.3.1 Please describe the system administration interface for the voicemail. Can the voicemail be administered through the same interface as the VoIP telephony system? Does it require separate sessions? Is system administration done through a standard web -enabled Graphic User Interface (GUI)? If so, which browsers does the administrative application support? If not, can the application be loaded on multiple desktops? Read and comply- standard Admin access (same as phone system single point for all user features) 7.3.2 Users should be required to enter a password to access their voice mailbox. What is the minimum and maximum password length? Can it be different for different classes of users? Will the voicemail system prevent the use of trivial passwords such as sequential digits, repeating digits, and re -use of the extension number (i.e. 1234, 1111, 4567)? Read and comply- yes 7.3.3 Does the system track failed password entries in a single session and disconnect the caller? Does the system track failed password entries across multiple sessions and automatically lock the mailbox? Does the system create a log and alarms (SNMP, email, pager) based on failed log -on attempts? Read and comply -yes 7.3.4 Describe voicemail port, disk utilization and user status reports available. Include a sample of these reports in your response. Read and comply- voice mail is on CIC platform standard reporting applies. 541 Page 1/4/2016 BidSync p. 61 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 8 UNIFIED COMMUNICATIONS AND COMPUTER TELEPHONE INTEGRATION (CTI) 2016-049 Many telephone system manufacturers are beginning to group together applications that empower onsite and remote workers through a new paradigm referred to as Unified Communications. This umbrella term may include Integrated Messaging, Find Me/Follow Me, Instant Messaging, Presence, Text to Speech access to emails, Speech Recognition access to system features, Computer Telephone Integration, etc. Specify on Schedule B whether the solution being proposed includes the following. 8.1 INTEGRATED MESSAGING 8.1.1 Please provide a general description of your Integrated Messaging offering, including where its messages are queued and stored, physical connection to the phone system and Email Server (Exchange), logical connection to the Email Client (Outlook), server and desktop requirements, and architecture. Read and comply CIC uses the standard MS EWS integration providing full featured integrated messaging. Both with Exchange and with Office 365. 8.1.2 Does the system install an Email Client add-in to allow for message playback and management without having to open a 3rd party media player such as Windows Media Player? Does the user have the choice to play the message through their telephone, or through their PC speakers, while still controlling the call through their Email Client? Provide a screen shot of the software used to control Integrated Messaging. Read and comply- does not need to install player uses standard Windows media, yes on choice of playback. 8.1.3 Briefly describe any advanced capabilities for text to speech playback of emails over a telephone interface, speech to text, voice control and Calendar/Task integration. Describe what upgrades are required to add these advanced features to the system you are quoting. Read and comply- LIM and text to speech are standard, special to voice and calendar are not included, Colander and Lync /Skype for office has an optional premise integration not included. 8.2 UNIFIED COMMUNICATIONS AND COLLABORATION 8.2.1 Please describe any Unified Communications functionality available with the proposed solution. Please summarize the components and software required to add desktop Presence, Instant Messaging, Collaboration, desktop video, and buddy lists through the telephone system's native application or your recommended alternate. Vendor should state what, if any, Unified Communications functionality is provided in the base platform specifically. If possible, provide budgetary numbers for the application on a per user basis. Read and comply- IM and presence management come inherently with the Business user license (included). This includes .net client or web based client to support user's preferences and BYOD. Example below: this also provides SIP Soft phone and remote DR communications. Video is an option and the application has a pre -built API to manage video. 8.2.2 Describe whether the proposed system would allow for online collaboration, screen sharing, white boarding, presentations, etc. (similar to WebEx or LiveMeeting). Although this functionality is not required at present, provide genera I overview of how this functionality can be provided in the future. Not included suggest use of Office 365 and Skype for business. 8.2.3 Some phone systems include a built in conference bridge at no additional cost. These conference bridges tend to leverage existing telephony infrastructure and provide a "meet me" number that can be provided to callers to automatically bridge calls into a conference call. Some Manufacturers allow the use of passcodes, scheduled and reserved meetings, and meeting invitations; while other Manufacturers simply add each incoming caller to the bridge without the requirement for a passcode. Please describe any functionality that the quoted system will provide for this type of Meet Me Conference Bridge. Read and comply- Simple meet me for conference rooms is included, Interaction Conference full conference application is optional. 55 1 P ac c 1/4/2016 BidSync p. 62 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 8.3 COMPUTER TELEPHONE INTEGRATION 8.3.1 Click to Dial —Will the proposed solution allow a user to dial a phone number from Outlook clients and have the call complete on their VoIP desk phone? Will employees be able to place calls by pressing the dial button from the Contacts or the Global Address List? Is there any additional software or licensing required? If so, please describe which application provides this functionality and include this application in your base price for all employees. Provide optional pricing where indicated on Schedule A. Read and comply- included 8.3.2 Does the proposed solution provide the ability to highlight a phone number on a web browser page and have the call dialed by the phone system? Describe how this feature works, what components are required for this functionality, whether this functionality is included in the proposal as priced, and optional budgetary pricing if not included. Provide optional pricing where indicated on Schedule A. Read and comply- included 8.3.3 Briefly describe and price any other relevant CTI applications that could improve employee efficiency. Read and comply- we can easily replace IVR and self-help applications, We can screen pop and share data with CRM or ERP. The solution is very easy to write applications and we have developers on staff to develop and support. 8.4 MOBILITY APPLICATIONS (FIND ME/FOLLOW ME) 8.4.1 Extend to Cell Phone: Describe any functionality that the system has to ring a call to a person's cell phone and desk phone simultaneously. If the call is answered on the cell phone, how do you get the call back to the desk phone? If the call is answered on the desk phone, how do you extend the call to the cell phone? Will the user see the inbound caller's Caller ID or the VoIP telephony system's Caller ID on the display of their cell phone? Provide optional pricing where indicated on Schedule A. Read and comply- Find me follow me is included, to get the call back after from cell to desk phone does not have a feature code. Caller ID is passed through. Ring simultaneous is not currently a supported feature it does find me feature. 8.4.2 Describe and provide optional pricing for any other Mobility applications, or abilities that the system can provide in order for an employee to manage where the phone system can expect to find them. Provide optional pricing where indicated on Schedule A. Read and comply- included with business user. SIP phone for cell apps are available by third parties. 561 Page 1/4/2016 BidSync p. 63 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 9 SYSTEM ADMINISTRATION REQUIREMENTS Specify on Schedule B whether the solution being proposed includes the following. 9.1 SPECIFIC REQUIREMENTS 9.1.1 The City of Delray Beach desires system administration tool capable of supporting all offices within the enterprise from a single intuitive user interface. Ideally, this program will allow management of the phone system, voicemail, ACD, etc. from a single unified interface. Please describe all functions and applications the administration tools can support and include screenshots for each application. Read and comply- admin for all applications is performed from one easy to use admin log in. The system support access controls of admin privileges but everything can be performed from add users to assigning access right and outbound DNIS. There is also a application to manage and support all attendant and IVR funtion w !Y r`�Sa..fLlW -� •I�Cwn+n rYx. M a .w ,3 Mw�W �� • m ry>�r Mi Af..Lw A rYIX04.%a14 11N �..f.... ZMg4AY .w.+.r�✓+I M..nllp bA..w�Nn If}OH} W ISitlq) 1 q °f"f"1. rMr..NfO !S`bM W P t+af+M � i+!q qrr .sn••nme uv11W W _... � I,LI MCJwM WK.wNq 4l'bSZ W �. L.ea.�.m b ^sa..rs.r... W M 4anye�.J WNCp lY uftrf+r ObMY:YtUc .Yycrn'✓�.19C' .wi.....11g5 S]SOC, fpigY . 4 �`Ne.-' w..• M 4f,vM WA.RM9}M IWawewr Mn+m .lit wNx•...N ..4NSl �rMM +M !Iq IYr. mGR.'.Yn bySSL4 GYgq RL M�emInYl9 b5sei..fpppp rm NWI � � /W.PM. '-JM aq ..... rt.�N wbly ..M/wsN q.,kav Mnr. MY+ M+✓i.NA L; •kq} LE'4M 9.1.2 The system should maintain a change log of programming changes and which administrator made the change. Read and comply 9.2 SYSTEM ADMINISTRATION QUESTIONS 9.2.1 Describe the database which contains user programming information for the phone system, voicemail, and other major system components. Read and comply- DB is SQL all programming is performed via Admin and Attendant tools set 2016-049 9.2.2 Generally describe how the programming database might be integrated with The City of Delray Beach current Active Directory, Email, and HR databases. Read and comply- CIC uses AD and will pull user details right out of Exchange, the SQL data base can be accessed for core reporting or we can wright applications to share Data between back office applications and portals. 9.2.3 How is security provided to prevent unauthorized access to the administration application? Is there any limit to the number of administrative users that can be given access passwords? Can different administrators be given individualized permission levels? Can some administrative users be defined with "view -only" permissions? How many administrative levels can be defined? Read and comply- same exact ways as all other Virtualize City core severs, we will guide on best practices and compliance. Maxis360 is also a Network Security firm with compliance auditors on staff. 9.3 SYSTEM MONITORING AND DIAGNOSTICS 9.3.1 what diagnostic tools, logs and reports are available to aid in isolating faults? Are the system's diagnostic tools SNMP compliant? Read and comply- yes on SNMP plus we use Labtech agents set up alerts and monitoring 24 x 7 9.3.2 Describe the system alarms and alarm notification available from each sub -system. Will the system call home to the maintenance company; call Client designated phone numbers; send out pages to pagers; send emails, etc.? Read and comply- We monitor all services and performance- we integrate every server with Labtech and Acccelops back to our Network Operations Center all critical events are alerted and pro -actively acted on. 1= _ LabTech 57 1 P ac c 1/4/2016 BidSync p. 64 City of Delray Beach 2016-049 9.3.3 Does the proposed system have the ability to monitor VoIP Quality of Service? Does this application simply monitor for underlying network issues (latency, jitter, packet loss) through the use of some kind of probe or error logs? Or, does it monitor actual phone calls through data provided by the telephones? If data is provided by the telephones, can it be monitored in real-time, or are the statistics sent at the end of a call? Can this data be exposed in a simple network management protocol (SNMP) management information base (MIB) for easy access with traditional network management system applications? Please provide a brief description, with screen shot, and include a full brochure in your response. Solution has limited MOS and QOS included, we may want to add a third party MOS and QOS monitoring tools, we do support SNMP. 9.4 SOFTWARE UPGRADES AND PATCHING 9.4.1 The manufacturer must provide software updates to address security flaws in the OS and applications at no additional cost (other than labor to implement) during the warranty and maintenance period. Read and comply- yes included 9.4.2 How does your company provide future software releases? Will the system need to reboot, or can these upgrades take place in an on-line environment? Briefly describe the process for installing a software update, and reverting to a previous software load if required. Specify for each major component proposed. Read and comply - 9.4.3 Is it possible to perform a software upgrade on a standby/redundant server and then force a failover to minimize down time during a software upgrade? Is this functionality included in the base price? Can the standby location stay on the old software level in case you need to revert to the previous software level? Read and comply- exactly 581 Page 1/4/2016 BidSync p. 65 City of Delray Beach Chapter 5 Proposer Response — Exhibit B 2016-049 10 IMPLEMENTATION REQUIREMENTS 10.1 SPECIFIC REQUIREMENTS The entire "Implementation Requirements" section reflects the requirements of the City of Delray Beach. Vendors should ensure that their proposal will meet the required Scope of Work in this section. Specify on Schedule B whether the solution being proposed meets the requirements. 10.2 INSTALLATION Please indicate your intended compliance with each of the following once you are awarded the contract. The plans and charts do not need to be created at this time. 10.2.1 Responsibility -The selected Vendor is solely responsible for the complete turn -key engineering of the new telecommunications system and all interconnecting facilities. Read and comply 10.2.2 Initial Work- Vendor will perform needs analysis, station reviews, cut sheet database discovery, and original program initializations. Read and comply 10.2.3 Telco Coordination —The City of Delray Beach will coordinate the ordering of all local and long-distance communications facilities as deemed Necessary or Coordinate with Telco Service Providers for any required changes in Telco Service. Vendor will work as the City of Delray Beach to assist with Telco scheduling Read and comply 10.2.4 Installation - Vendor will be responsible for placement and installation of all servers, gateways, telephones, switches, routers and all other supplied hardware. Read and comply 10.2.5 Interconnection - Vendor will be responsible for interconnection of all newly supplied equipment, including patch cords, patching, cross -connecting, plugging, telco terminations, specialty wire harnesses, Amphenol tails, toning of analog cable, any required analog station patch panels or termination blocks, and any additional cables or wires required to connect the new telephone system to the City of Delray Beach house cable. Read and comply 10.2.6 Software Version - Vendor will implement the most recent and stable version of all supplied software. If the manufacturer releases a software update to fix flaws, bugs, or security during the installation timeframe the Vendor will update the City of Delray Beach system at the earliest reasonable opportunity during a scheduled maintenance window. This maintenance window will be scheduled after hours for service impacting upgrades to an operational and partially deployed system at no extra cost to customer. Read and comply 10.2.7 Project Plan - A master project schedule must be created, along with a work responsibility matrix, identifying the tasks the Vendor will perform and the tasks the City of Delray Beach is expected to perform to successfully implement the new system. Read and comply 10.2.8 System Support - 10.2.9 Vendors must furnish all space, power, and environmental requirements for the proposed system equipment. Customer is suppling space and power. 10.2.9.1 Space — Provide the physical dimensions of all equipment that will not be rack mounted. Read and comply all equipment is rack mounted except the small Audio codes FXS/FXO gateways 2"x 5.25x 7" 10.2.9.2 Power — All power requirements, including any special conditioning or grounding requirements. Optional UPS 10.2.9.3 Heat —Vendor must provide heat dissipation for proposed switch room and the recommended safe temperature operating range for the proposed system. Read and comply 10.2.9.4 Rack elevation - showing the number of U, and recommended stacking of the equipment that is being proposed at City Hall/Data Center, and at each location. Read and comply — we will need to do planning on media server appliance distribution prior to this. 591 Page 1/4/2016 BidSync p. 66 City of Delray Beach 10.3 TRAINING 10.3.1 Requirements - The successful Vendor is required to include end-user training on The City of 2016-049 Delray Beach premises, with classes grouped by phone type or job classification. 10.3.1.1 Training class sizes will not exceed more than 15 station users at a time. Read and comply 10.3.1.2 Each user should have access to a live telephone instrument during training. Read and comply 10.3.1.3 Classes should not exceed 60 minutes (45 minutes preferred) Read and comply 10.3.1.4 All users will require training on the new telephone system and voicemail Read and comply 10.3.1.5 ACD agents and supervisors should receive additional ACD specific training Read and comply 10.3.1.6 Operators will require training on the new attendant console(s). Training should occur away from the reception area prior to cutover. On the morning of the 1st day of service, Vendor should provide personnel to assist the receptionist, as required, for a minimum of 2 hours. Read and comply 10.3.1.7 Up to Four (4) users will require complete system administration training on all new systems implemented Read and comply 10.3.1.8 Two to three (2-3) weeks after the initial training, Vendor should conduct 2 sessions at The City of Delray Beach for Power Users showing how to use all advanced functionality. Read and comply 10.3.2 Training Materials - Vendor will provide a training program and soft -copy training materials for designated The City of Delray Beach personnel who will train future employees. In addition, specify what computer based training materials are available and whether they are included in the base price. Read and comply 10.3.3 Quick Reference Guide - Vendor will prepare a 1-2 page handout that shows how to use the most commonly used features of the phone system and voicemail. Desk -side Training —Due to other commitments, it is often difficult to get Executives to attend training classes. For this reason, please add 1 full day, or 2 half days of trainer time starting the first day of service for walk -around and desk -side training at large locations, and 1 hour of desk -side training for small locations Please state your intended compliance with the section above. Read and comply 10.4 USER ACCEPTANCE TESTING 10.4.1 Vendor, Communications Strategies and the City of Delray Beach will create a User Acceptance Test (UAT) plan that confirms the operation and resilience of all applications to the requirements specified in the RFP. 10.4.2 Vendor will test all installed equipment to manufacturer and vendor supplied test plans and correct all defects prior to UAT. 10.4.3 Vendor shall have lead technician and adequate support staff onsite for UAT system testing at least 1-2 weeks prior to going live with the telephony cutover. Read and comply 10.5 CUTOVER COVERAGE 10.5.1 For the cutover, Vendor shall provide at least one onsite Lead Engineer to provide programming and at least two onsite trained technicians to provide floating trouble resolution for two and a half (2 %) 8 - hour days beginning with the first day in service; after that, at least one trained technician shall continue to provide onsite trouble resolution until all reasonable punch -list items are resolved. Read and comply 10.5.2 For the cutover, Vendor shall provide at least one onsite Project Manager beginning with the first day in service to provide trouble ticket prioritization, desk -side training, and overall coordination, continuing onsite until all reasonable punch -list items are resolved. Read and comply 10.5.3 After reasonable punch list items are resolved, additional issues will be moved to an exception list and will be tracked by Vendor with an action plan, responsible person, and deadline for completion. Vendor will provide daily updates on the remaining exception list items. Read and comply 10.5.4 State intended compliance with the requirements stated above. Read and comply 601 Page 1/4/2016 BidSync p. 67 City of Delray Beach 2016-049 10.6 SYSTEM ACCEPTANCE System acceptance will be defined as follows: • All equipment delivered and installed. • All training completed • All installation issues resolved to the City of Delray Beach satisfaction • All advanced features and software installed and tested, but not necessarily deployed • Documentation representing the system "As Built" is delivered and reviewed with the City of Delray Beach • The City of Delray Beach may agree to system acceptance with an acceptable exception list The City of Delray Beach expects that they will move from installation support to warranty/maintenance support only upon execution of a Delivery and Acceptance agreement. Please define if Vendor has a different requirement for the beginning of the warranty/maintenance period. Read and comply 11 WARRANTY, MAINTENANCE AND CUSTOMER SUPPORT Specify on Schedule B whether the solution being proposed meets the requirements. Read and comply 11.1 SPECIFIC REQUIREMENTS 11.1.1 ALL hardware, software, and installation labor provided by the Vendor or Manufacturer should be covered by a 1 -year parts and labor replacement warranty or first year maintenance plan, including onsite support if required. Read and comply 11.1.2 As most of the critical components of the system being quoted will be redundant and/or resilient, The City of Delray Beach will only require 8x5xNBD support in order to minimize ongoing yearly expenses. This means that service and support will be provided at no additional cost during business hours Monday to Friday Eastern Standard Time, and that any replacement equipment will be delivered by the next business day. Read and comply 11.1.3 Please provide an option to upgrade to 24 hours X 7 days X 4 hour Service Level Agreement on the core Telephone System hardware and software in Schedule A, including: Read and comply — Remote 24 x 7 is included at no additional cost, the upgrade to 24 x 7 onsite is included in our Managed Service Voice option. 11.1.3.1 All Call Processors and Core Telephony servers and applications11.1.3.2 Voicemail servers and applications 11.1.4 If the City of Delray Beach signs up for 8x5 support, we would be interested in any option that provides for after- hours Emergency support on a Time and Materials basis. Read and comply 11.1.4.1 Please describe the City of Delray Beach ability to receive immediate service or advanced replacement from 5pm to Sam on an 8x5 plan by paying the price differential on the labor hours or an expedite fee for 24x7x4 type onsite service Normal Business Hours Support 7.30 a.m. — 7.00 p.m. EST, Monday through Friday, excluding holidays I need Help! 321-214-2222 Business YES Impacting mergency Always Phone in Business Impacting Emergencies https://con nect. m axi s360. net/support 321-214-2222 NOS Normal Support Requests can be made via email, web support@maxis360.net portal or phone When requesting normal support for non -emergency issues we provide the following interaction options. Web Portal, Email and Phone. 611 Page 1/4/2016 BidSync p. 68 City of Delray Beach Web Portal: https.Ilconnect.maxis360.net/support The Web Portal will allow you to open new service requests as well as update existing service requests for your organization. To request a login ID and password for our customer portal, please send an email to support@maxis360.net E-mail: support@maxis360.net Simply email us at support@maxis360.net and your ticket will be opened automatically and assigned to an engineer. Phone: 321-214-2222 Emergency After Hours Support When faced with an emergency after hours we always ask that you call us directly so that we may assess the nature of the emergency and start restoration processes immediately. Phone: 321-214-2222 You will be prompted by the automated attendant that our technical support department is closed and then you may select 1 to leave a voicemail, or 9 for emergency support. Select 9 for emergency support and the system will contact an on-call support engineer. What happens when I hit the 9? 2016-049 The instant that you select the 9 for emergency support option EVERY MEMBER of our Team is notified via text messages and email that you are calling in with an emergency request. It is the responsibility of our assigned on call engineer to notify the team if your call was received. Support during non -business hours is for emergency situations. All non -emergency issues should be submitted via a -mail, voice mail or web. .11.1.4.2 We understand that our call for service would have a lower priority than a maintenance customer that actually paid for 24x7x4 service. However, what service level agreements would Vendor be able to provide for T&M based, after hours support, in the case of an emergency? All Interactive customer start with our Premier Remote support which gives you high priority status and 24 x 7 remote support, the only level higher is optional Managed Services 11.1.5 Telephones do not require a maintenance contract; The City of Delray Beach will maintain spares and purchase replacement telephones as required. However, please provide an optional price for 8x5xNBD maintenance of the telephones where indicated on the pricing form in Schedule A "Options". Read and comply 11.1.6 Vendors are instructed to bid the maintenance costs for ALL equipment being proposed in Schedule A Read and comply 11.2 WARRANTY QUESTIONS 11.2.1 What is the manufacturer's standard warranty period on hardware, software, and other equipment without the purchase of additional maintenance or warranty? Read and comply- Hardware 3 year's software one year with annual renewals. 11.2.2 Which of the maintenance options available (Vendor vs. Manufacturer, and which service level) has been included in the base pricing for 1st year Warranty and 2nd year Maintenance support? Read and comply- Hardware 3 year's software one year with annual renewals. 11.2.3 Is post installation warranty/maintenance support available from the manufacturer? Please describe briefly the options available. 11.2.4 Is post installation warranty/maintenance support available from the installing Vendor? Please describe briefly the options available. Hardware 3 year's software one year with annual renewals. This includes hardware repair or replace and remote support 24x7. 62 1 P ac c 1/4/2016 BidSync p. 69 City of Delray Beach 2016-049 11.2.5 Is hybrid maintenance available where the Vendor provides Tier 1 support, help desk, advanced replacement and escalation but manufacturer provides hardware replacement, Tier 2+ support, and resolution of software issues? 11.2.6 All maintenance during the warranty period and under any maintenance agreements shall be performed by manufacturer certified personnel that are full time employees of a manufacturer certified Vendor. Read and Comply- that is our model 11.2.7 Please describe your ability to provide routine system monitoring to assure the continued operation of all system components. Will the Vendor implement software or hardware that will "phone home" proactively to inform the Vendor that there is an alarm in The City of Delray Beach infrastructure? Will the Vendor automatically notify the customer if there is a fault detected in the system? How (phone, pager, email, escalation trees), and how often during the incident response will the service provider provide updates to the customer? Read and Comply- we offer full Managed serves with monitoring as well we can do a Co Managed offering. 11.2.8 Describe any portals or reports where the City of Delray Beach can view past and current service calls, and moves/adds/changes with detailed resolution notes. 11.2.9 Emergency service will be defined by the warranty/maintenance contracts to include resolving problems which interfere with the normal operation of the business, and include the failure of >10% of stations, >25% of trunks, any core telephony server, an attendant console, or a substantial sub -system of the Telephony system. Emergency service shall consist of remote diagnostics within 30 minutes of the origination of the service ticket. Service Provider will provide a four-hour onsite response time for emergency services. Service Provider should update the City of Delray Beach with a completion notification for emergency services immediately upon resolution of problem. Emergency Services refers to you as the vendor supplying 30 minute remote diagnostics and 4 hour onsite response time for any problem or failure. Read and Comply — see attached example repots 11.2.10 Response time for minor system problems should be 24 hours. Service Provider should complete routine requests for additions, deletions, and feature changes within 48 hours of request. Service Provider will respond with a confirmation of completion for routine service requests within 48 hours of fulfilling the request. Read and Comply - 11.2.11 Maintenance cost increases should be limited by the cost of living as measured by the Consumer Price Index. 12 VENDOR RESPONSE REQUIREMENTS Vendor must provide the following required documents with their response: 12.1.1 Itemized Equipment List Read and Comply 12.1.2 Virtual Server Requirements for the Quoted Solution A sample of the following documents should be provided by the Vendor in their response. They do not need to be customized for the City of Delray Beach at this time: 12.1.3 Vendor Scope of Work 12.1.4 Requires follow up Installation Project Plan 12.1.5 Acceptance Test Plan 12.1.6 Manufacturer Software License Agreement 12.1.7 Experience and Past Performance Provide summary of projects of same or similar type, size, scope, cost and complexity. Number of years and/or projects that reflect this experience. Ability to remain on schedule, timely coordination, minimum number of deficiencies and/or complaints, commitment to excellence in workmanship and professionalism. Nature and scope of the past performance and/or contract issues to include method of resolution. Read and Comply 12.1.8 Financial Ability Include copies of most recent financial statements or balance sheets that clearly show assets, liabilities, credit lines, debt or, if available the most recent audit Read and Comply ININ statement include 340Miion in revenue and profitable, Maxis 360 8.4 Million in revenue profitable and no debt. 12.1.9 Management and Service Level Plans Detail plan for the oversight of all services and the coordination with city to include resolution of customer concerns and to provide service in a timely fashion including emergencies and after hour's responses. 12.1.10 Organizational Structure Provide details of the Proposer's structure with number and qualifications of key staff, Project Manager and staff's expertise and dispatching capabilities. Include resumes of the Project Manager, lead network engineer, lead programmer, technical supervisor and other key staff. Need follow up will provide org chart of team 12.1.11 Equipment and infrastructure Provide information about the equipment and supporting infrastructure available to service a contract of this size in addition to Vendor's current accounts and the maintenance schedule for its equipment. Need follow up will provide org chart of team 63 1 1/4/2016 BidSync p. 70 v 0 0 N U +� w 0 0 C 0 Y c 7 0 �`m O t _ d v D W ILLM v D U1N T co U . i m a) U y� O LL® d V v c 0 s a L D Q 0 N V N 41 CI J I�® i U � L V v J N J VI J J N � a Z L cn W 3 g co V U m Lz U W o U M 0 v All r�® 0 iI I O _ a CEO I V L IIIIIIII, 3 O °' U1 � CO U x X CM 0 L m a C IIIIIIIIu Ll 4— '� m III� °3tA ,, m v U CEO O s _ a L t N U J a) �f m N (6 z V)L cu M ; L U °1 v g U y U � co `n U_ U v v 0 D 0 N V o,o c � G L > t U N C m C O N 41 L D � N L U 2 L _ CCN N L G U ai � U U v LL �J U a fu > rfu _ 0 on c: U In O N 41 CI J I�® i U � L V v J N J VI J J N � a Z L cn W 3 g co V U m Lz U W o U M 0 v All r�® 0 iI I O _ a CEO I V L IIIIIIII, 3 O °' U1 � CO U x X CM 0 L m a C IIIIIIIIu Ll 4— '� m III� °3tA ,, m v U CEO O s _ a L t N U J a) �f m N (6 z V)L cu M ; L U °1 v g U y U � co `n U_ U v v 0 D 0 N V o,o c 0 O t U N C m C O T 41 L D LDOO C: U O U N 41 CI J I�® i U � L V v J N J VI J J N � a Z L cn W 3 g co V U m Lz U W o U M 0 v All r�® 0 iI I O _ a CEO I V L IIIIIIII, 3 O °' U1 � CO U x X CM 0 L m a C IIIIIIIIu Ll 4— '� m III� °3tA ,, m v U CEO O s _ a L t N U J a) �f m N (6 z V)L cu M ; L U °1 v g U y U � co `n U_ U v v 0 D 0 N V Polycom. DATA SHEET DATA SHEET Polycom° VVX° 500,501 Business Media Phones DATA SHEET Polycom° VVX° 500,501 Business Media Phones © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof maybe reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. Polycom. DATA SHEET DATA SHEET Polycom° VVX° 300, 301, 310, 311 Business Media Phones DATA SHEET Polycom° VVX° 300, 301, 310, 311 Business Media Phones © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered orcommon law marks in the United States and other countries. All other trademarks are property oftheir respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. 20511-1115 2016-049 2014 EMEA Contact Center Systems Company of the Year, Frost & Sullivan 2014 Cloud Computing Product of the Year Award for the PureClouds" platform, Cloud Computing Magazine Collection Advisor magazine has named the Company's Collector— software a Top 4 High -End Collection Solution and its Interaction Dialer® software was named a Top 5 Predictive Dialer Solution. company. Total revenues were up 7% for the year, reaching $341.3 million. Total orders 214 HIGHLIGHTS increased by 11% from 2013 and cloud -based orders were up 29% year -over -year. Cloud -based orders represented 59% of total orders during the full year of 2014, as FINANCIAL PERFORMANCE cloud has matured into an accepted platform for business. . $341.3 million total revenues o $99.2 million, product We continued to invest in cloud infrastructure required to serve our fast growing cloud o $187.4 million, recurring business, and as a result, our cash and investments decreased to $61.7 million. We o $54.7 million, services remain debt free. • Total revenues up 7 percent from $318.2 million in 2013 During the year, we acquired OrgSpan, Inc., marking the evolution in our strategy to • $41.4 million in net loss; includes a compete in adjacent markets in the converging business for Collaboration, non-cash income tax expense of $33.4 million Communication and Customer Engagement. Most notably, the cloud platform Diluted net loss per share of $(1.98) developed by OrgSpan, Inc. combined with our 20 years of experience in IP communications technology enabled us to enter the Unified Collaboration and $61.7 million in cash and investments as of December 31, 2014 Communications market segment, which has a total available market of approximately . OrgSpan, Inc. acquired for $14.1 $36 billion in 2015, growing to $52 billion in 2020 (according to forecasts from Gartner, million Inc. and Frost & Sullivan). GROWTH UP-MARKET In 2014, we were recognized for our customer experience and contact center leadership . 207 orders over $250,000 by many of the leading industry analysts. Gartner, Inc. placed us in the "Contact Center o Up from 192 in 2013 Leader's Quadrant," in its Magic Quadrant for Contact Center Infrastructure, Worldwide . 52 orders over $1 million for the sixth year in a row — and one of only four vendors receiving this top ranking. o Up from 48 in 2013 Frost & Sullivan named us the contact center company of the year, in both North America and EMEA. And in June we announced our new PureCloudsm platform, which NEW SOLUTION RELEASES won the Cloud Computing Magazine 2014 Cloud Computing Product of the Year Award. The company released PureClouds"', a new cloud 2.0 platform delivering Looking forward, we are excited about our future. We remain focused on growing business collaboration, communication market share in the contact center market, especially as it relates to delivering cloud- and customer engagement services. based solutions. And innovation continues to drive us forward as we define the industry's first communications cloud platform designed to support multiple use cases INDUSTRY RECOGNITION for both customer engagement as well as the rapidly evolving enterprise collaboration Gartner, Inc., Leader's Quadrant, 2014 and communications market. "Magic Quadrant for Contact Center Infrastructure, Worldwide" report, the It's gratifying to see the continued growth of our business, the successful business most recent report and sixth consecutive year as a Leader. outcomes our customer are experiencing from the implementations of our solutions, Number 182 in the Top 500 Global and the market's validation of our success. Software & Services Companies list (fourteenth consecutive year listed), Don Brown Software Magazine 2014 North American Contact Center Chairman of the Board, President and Chief Executive Officer Systems Company of the Year, Frost & Sullivan 2014 EMEA Contact Center Systems Company of the Year, Frost & Sullivan 2014 Cloud Computing Product of the Year Award for the PureClouds" platform, Cloud Computing Magazine Collection Advisor magazine has named the Company's Collector— software a Top 4 High -End Collection Solution and its Interaction Dialer® software was named a Top 5 Predictive Dialer Solution. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (as amended by Form 10-K/A, filed with the Securities and Exchange Commission on March 4, 2015) (Mark One) Q ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2014 OR ❑ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Indiana (State or Other Jurisdiction of Incorporation) Commission File Number 000-54450 INTERACTIVE INTELLIGENCE GROUP, INC. (Exact name of registrant as specified in its charter) 7601 Interactive Way Indianapolis, IN 46278 (Address of principal executive offices, including zip code) (317) 872-3000 (Registrant's telephone number, including area code) 45-1505676 (IRS Employer Identification No.) Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S -T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes El No ❑ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S -K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ❑ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non -accelerated filer, or a smaller reporting company. See the definitions of "large accelerated filer," "accelerated filer" and "smaller reporting company" in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer Q Accelerated filer ❑ Non -accelerated filer ❑ Smaller reporting company ❑ (Do not check if a smaller reporting company) Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ❑ No 0 Assuming solely for the purposes of this calculation that all directors and executive officers of the registrant are "affiliates", the aggregate market value of the registrant's common stock held by non -affiliates of the registrant, based upon the closing sale price per share of the registrant's common stock on June 30, 2014 as reported on The NASDAQ Global Select Market on that date was $942,455,424. As of February 15, 2015, there were 21,436,302 shares outstanding of the registrant's common stock, $0.01 par value. DOCUMENTS INCORPORATED BY REFERENCE Portions of the information required by Part III of this Form 10-K are incorporated by reference from portions of the registrant's Proxy Statement for its 2015 Annual Meeting of Shareholders, to be filed with the Securities and Exchange Commission no later than 120 days after December 31, 2014. TABLE OF CONTENTS PART I. SPECIAL NOTE ABOUT FORWARD-LOOKING INFORMATION Certain statements in this Annual Report on Form 10-K contain "forward-looking" information (as defined in the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended, and Section 2 1 E of the Securities Exchange Act of 1934, as amended (the "Exchange Act")) that involve risks and uncertainties which may cause actual results to differ materially from those predicted in the forward-looking statements. Forward-looking statements can often be identified by their use of such verbs as "expects", "anticipates", "believes", "intend", "plan", "may", "should", "will", "would", "will be", "will continue", "will likely result", or similar verbs or conjugations of such verbs. If any of our assumptions on which the statements are based prove incorrect or should unanticipated circumstances arise, our actual results could materially differ from those anticipated by such forward-looking statements. The differences could be caused by a number of factors or combination of factors, including, but not limited to, those set forth in the Item IA "Risk Factors" section of this Annual Report on Form 10-K. ITEM 1. BUSINESS. Overview Interactive Intelligence Group, Inc. ("Interactive Intelligence", "we", "us", or "our") is a global provider of software and services for collaboration, communications, and customer engagement. Our primary offering is our Customer Interaction Center— ("CIC") enter("CIC") product suite, a multichannel communications platform that can be deployed on -premises or through the cloud as Communications as a Service (" CaaS"). We are a recognized leader in the worldwide contact center market, where our software applications provide a range of pre -integrated inbound and outbound communications functionality. We utilize this same communications platform to provide solutions for unified communications, workforce optimization and business process automation. Our solutions are broadly applicable, and are used by businesses and organizations in various industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services. We continue to invest in the development of our technology, particularly in our next generation cloud communication platform, Interactive Intelligence PureCloudsM ("PureCloud"). Our PureCloud PlatformsM is a multi -tenant, open source, single instance platform that leverages Amazon Web Services ("AWS") technology. Our initial applications were released in 1997. We market our solutions directly to customers and through a channel of approximately 350 partners globally. Our solutions are available in 24 languages and implemented in more than 100 different countries. Our partners and certain customers become certified through our professional education curriculum to use and market our Interactive Intelligence solutions. Customers are supported by our global support network of internal technical professionals and implementation partners. Recent company recognitions include: • The 2014 Cloud Computing Product of the Year Award for its PureCloud Platform, as presented by Technology Marketing Corp.'s Cloud Computing magazine; • Glassdoor's Employees' Choice Award as one of the Best Places to Work in the U.S. for the second consecutive year; • Gartner, Inc., Leader's Quadrant, 2014 "Magic Quadrant for Contact Center Infrastructure, Worldwide" report, the most recent report; • Ranked 182nd in the 2014 Top 500 Global Software & Services Companies list (fourteenth consecutive year listed), Software Magazine-, • 2014 North American Contact Center Systems Company of the Year, Frost & Sullivan; • 2014 EMEA Contact Center Systems Company of the Year, Frost & Sullivan; 0 2014 APAC Contact Center Applications Vendor of the Year, Frost & Sullivan; • 2014 Top 4 High -End Collection Solution (Interaction Collector—) and Top 5 Predictive Dialer Solution (Interaction Dialer°), Collection Advisor magazine; and • 2014 Service Leader winner, Interactive Voice Response, CRMMagazine. Industry Overview and Current Developments The use of voice over Internet Protocol ("VoIP"), mobile communications, eServices, content management, business process automation and various media types such as social media, video, and Short Message Service ("SMS") text messaging have caused major shifts in business communications technologies. Organizations in many industries continue to move from private branch exchange ("PBX") phone systems to multichannel software platforms and integrated "all -in -one" application suites that support a broad list of functions. These platform -based solutions are deployed on -premises or through cloud services, or in some cases as hybrid deployments consisting of on -premises systems and cloud services. Other organizations that maintain PBX systems integrate them with unified communications infrastructures that add such functionality as mobile communications, unified messaging, conferencing and presence management. Many unified communications solutions can be deployed on -premises or through the cloud. Both approaches enable organizations to automate processes to improve organizational effectiveness, and cloud -based deployments in particular help reduce communications equipment, operations, and maintenance costs. Many conventional call centers incorporate phone banks and agents handling inbound and outbound calls. These "call -only" centers manage a single communications channel for voice largely using multipoint hardware systems consisting of a PBX, an automatic call distributor ("ACD'), and an automated attendant to handle voice -based interactions, along with optional systems such as an interactive voice response ("IVR") system, a predictive outbound dialer and a call logger. Because such multipoint systems are previous -generation hardware, they are costly to maintain and update compared to application -based all -in -one solutions. Moreover, to provide the various contact options that consumers insist on today, conventional call centers continue to transform from call -only centers to multichannel contact centers by incorporating all -in -one communications technologies. In addition to phone calls, current all -in -one technologies enable contact centers to support and offer media channels for email, web interaction, messaging capabilities, SMS texting, mobile applications and contact capabilities, social media, and video. Also, given the growing availability and use of cloud services, especially for "small" centers that employ only a few agents, some call centers are finding it more cost-effective to make the transition to multichannel contact center functionality via the cloud, since on -premises equipment and integrations costs are minimized or eliminated with cloud solutions. The cloud model is commonly referred to as "cloud services," "cloud -based services," "cloud computing," "cloud communications," or "on -demand services." Other cloud services include "Software as a Service" (" SaaS'), "Communications as a Service (" CaaS')," "Unified Communications as a Service ('WaaS"), "Infrastructure as a Service" (" IaaS'), and "Platform as a Service" (" PaaS'), among similar service offerings. As opposed to traditional on -premises deployments, we believe cloud -based deployments of these types of communications solutions offer advantages in the following key areas: • Increased flexibility that gives an organization greater agility to adapt to and control changing business and service conditions, including the ability to rapidly scale up or down to meet seasonality and growth needs; • Faster deployment, which allows an organization to decrease set-up time and to deploy new capabilities rapidly; • Minimal upfront capital expense of a cloud solution, which enables organizations to gain access to the solution's functionality with limited capital outlay; and • Reduced IT staff requirements, as a cloud solution offloads the complexities of upgrades, maintenance, and disaster recovery. These advantages are favorable drivers in the sales process of cloud services, as are the increased availability and variety of cloud solutions and hybrid cloud/on-premises solution options. Industry analysts at Gartner, Inc. have defined unified communications ("UU) as the "direct result of convergence in communication networks and applications." Vendors in the UC space have created UC solutions by packaging collections of individual or third parry products for voice, data, conferencing, video, and mobility into single "unified" offerings. Given these and other definitions of UC, the convergence of voice and data communications, increasingly in the cloud and historically on IP networks leveraging open standards software platforms and integrated application suites, has become a standard for people, groups and organizations to communicate. Today, many organizations implement unified communications to facilitate the integration and use of enterprise collaboration and communication methods such as presence management, conferencing, video conferencing, messaging, and other unified features in addition to voice. For customer service and support processes, the Internet and the cloud have expanded communications media to include channels for email, web chat sessions, web callback requests, VoIP calls, SMS text messages, videos, and social media. These various channels, and the multichannel options they provide, are especially popular among today's customers who prefer online options to contact and communicate with businesses. With these consumer preferences in mind, and with improved customer service as an ongoing objective, many companies are additionally deploying web -oriented applications for email management, content management, knowledge management, web auto response for customer inquiries and rapid access to data, and web collaboration and other online services to raise service levels. Tools to monitor and respond to customer comments on social media networks are also now generally available to support customer service initiatives. Though many online services are unified in an applications approach, a number of companies still support online media channels using separate email platforms, web servers, chat servers and other disjointed equipment. This loosely integrated approach can lead to disrupted interactions and data flows across media channels, and inconsistencies and inefficiencies across customer touch points within the customer service process. Associated directly to online and multichannel contact options, mobile customers are an increasingly prominent and still growing segment of business communications and customer service. Mobile customers choose to contact businesses and perform transactions using smartphones and tablet devices, as well as laptop computers. This customer segment is principally the result of cloud services becoming more globally available, combined with significant numbers of mobile subscriptions and devices in use worldwide. As mobile consumers come to expect software services and applications to work uniformly on various mobile devices and operating systems, companies will need to continue to increase focus on "omnichannel" client development and the ability to deliver a consistent brand experience across all channels used by mobile customers. Our Solutions Overview Our innovative all -in -one on -premises and cloud solutions and services are developed for: • contact center automation; • unified communications; • business process automation; • workforce optimization; and • enterprise collaboration. Deployment Models Cloud Offerings Our cloud solutions are delivered through our Interactive Intelligence Communications as a ServicesM ("CaaS") cloud offerings, which are based on our CIC application suite, and through our new PureCloud services offerings, which we expect to continue to roll out during the first half of 2015. Our PureCloud services are delivered from our PureCloud Platform, which is supported on AWS. Collectively, our current cloud offerings include CaaS Contact CentersM and PureCloud DirectorysM Our PureCloud Directory service for collaboration functionality launched during January 2015. Additional PureCloud services are currently in development for further collaboration functionality, contact center capabilities, unified communications, document (content) management, social customer service, and other planned services. We plan to offer these services under the names PureCloud Collaboratesm, PureCloud CommunicatesM and PureCloud EngagesM Contact centers can deploy our CaaS Contact Center services in a hybrid model that keeps their current telecommunications circuits, all voice traffic and critical data at their site; or as a centralized model that routes calls over telecommunications circuits terminated at one of our cloud services data centers. Our CaaS Small Center offering can be deployed using the centralized model only. PureCloud Collaborate, PureCloud Communicate and PureCloud Engage utilize our PureCloud Platform. For our CaaS offerings, our CaaS Quick Spin— trial program provides any contact center a risk-free introduction to our CaaS applications with set- up time in minutes. We also offer a fully managed cloud option in which we manage all cloud and on -premises services for the customer. Our PureCloud Platform builds on 20 years of industry experience in developing our CIC software. PureCloud services, which are only available as cloud solutions, enable organizations to leverage the capability of AWS, as Amazon is a leader in the cloud industry in providing advanced data center services that are well-established around the globe. We believe the advantages of our PureCloud offerings' "elasticity" stem from this AWS capability and also from a cost -to -deliver standpoint to our customers. Due to the PureCloud Platform's multitenant architecture and having only one instance to support, organizations that deploy the PureCloud Platform may reduce infrastructure and staffing requirements and costs. The services we plan to launch during the first half of 2015 utilizing our PureCloud Platform combine much of the functionality of CIC, such as powerful media processing (stereo recordings, real-time speech analytics, multi-lingual speech recognition, etc.), with the ability to support locally optimized voice routing. We believe our industry experience and CIC functionality relationship for contact center features, unified communications and content management, along with PureCloud's cost -to -deliver model for our customers, position our PureCloud Platform and its collaboration, communications and customer engagement services favorably as those services are released and join the currently available PureCloud Directory service. Our CaaS and PureCloud solutions offer a high degree of flexibility to adapt to changes in business needs. Additionally, our cloud offerings provide flexible scalability, security, control, and faster deployment times; require minimal capital expenditures for on -premises equipment at the customer location; and reduce information technology resource requirements for system deployment, implementation, administration and maintenance. On -premises Offerings As an on -premises server -based solution designed for IP networks, our CIC application suite eliminates multiple hardware "boxes" to reduce equipment costs and complexity. The CIC solution provides a single point of system management to simplify administration and maintenance. For voice communications, the CIC solution is deployed as a PBX/IP PBX or with an organization's existing PBX/IP PBX. For VoIP, the CIC software leverages the Session Initiation Protocol ("SIP") global communications standard and incorporates a full -featured media server, IP (media) gateways, SIP proxy, and SIP station voice device. The media server, SIP proxy and an IP gateway for CIC are combined in a single, simple to manage server. In addition to multichannel communications, the CIC solution integrates with many popular business applications for collaboration, customer relationship management ("CRM"), enterprise resource planning ("ERP"), and other processes, enabling the integrated management of and access to customer and organizational data. Similarly, CIC supports integration with applications designed to monitor social media networks and the comments of social users regarding a business's products, services and brands. Contact Center Automation With the CIC solution for contact center automation, we remain an industry leader in helping contact centers implement pre - integrated application solutions for multichannel contact management to improve services processes and the customer experience. The CIC software is developed on open standards, enabling contact centers to straightforwardly migrate to VoIP. On the strength of these factors, we were listed in the Gartner, Inc. Leader's Quadrant for the seventh consecutive year in the 2014 "Magic Quadrant for Contact Center Infrastructure, Worldwide" report, the most recent report issued. Our scalable all -in -one CIC contact center application suite enables contact centers to intelligently automate, route, monitor, record, track and report on phone calls as well as fax, email, web interactions, SMS, and social media, whether in a single location or across multi -site operations. Contact centers can implement the CIC solution to support thousands of users, including remote "work - at -home" users, and can handle inbound, outbound and "blended" inbound/outbound interactions. As an organization -wide solution, CIC gives contact centers and enterprises a single software platform and pre -integrated all -in -one application suite for IP telephony, highlighted by multichannel ACD to manage all different types of voice and data interactions uniformly. CIC's inherent IP PBX call processing, voice mail, fax server and unified messaging enhance performance and customer service for contact center users and supervisors, as well as for business users. The SIP -architected CIC provides an inherent migration path for VoIP, making it particularly well-suited for contact center operations that employ remote users. Organizations can deploy CIC as an on -premises product or through our CaaS Contact Center and CaaS Small Center cloud deployment models. We expect our planned PureCloud Engage' service to provide much of the same functionality as CIC. For self-service automation in the contact center environment, including speech -enabled IVR and mobile application functionality, we offer a full range of solutions that help organizations support their self-service objectives while standardizing customer service options and reducing operations costs. To track consumer activity and comments on social media networks, the CIC software integrates with many available network monitoring and reporting tools, and adds the ability to route notification alerts to contact center users for response to relevant customer comments detected on social media sites. Unified Communications Our strength in the contact center sector has enabled us to extend and offer IP telephony -based unified communications solutions to business enterprises of all sizes. In positioning our contact center solution for enterprise unified communications requirements, we target organizations from 50 to thousands of users that wish to implement our single platform solution, which includes the ability to scale user counts up or down as needed. This unified communications solution approach can be implemented for IP PBX, ACD, IVR, multichannel queuing, messaging, business process automation, content management, mobile access, presence management and collaboration, and other capabilities that meet the needs of enterprise business users and workgroups as well as contact center users. With our Customer Interaction Center for Unified Communications ("CIC for Unified Communications') we offer a single, highly -scalable, multichannel IP telephony and messaging platform that allows organizations to route live communications to various devices. For VoIP, our platform's open, inherent SIP architecture paves a clear migration path to VoIP for organizations looking to make the move to IP telephony, or who choose to integrate our platform to an existing PBX phone system and move to VoIP at a later time. In addition, our solution offers a practical replacement option for certain existing voice mail systems. The CIC for Unified Communications software additionally offers features including conferencing, real-time presence management, and remote access, with pre -integrated unified messaging, IVR, and an easy-to-use desktop client interface. Also optionally available are advanced "contact center" -style features such as workforce management and customer satisfaction surveys. By providing flexible choose -by - function deployment and licensing options for features as well as users, organizations can configure and centrally administer the precise IP telephony, messaging and unified communications environment needed by department, or enterprise -wide. This solution has been successfully deployed by enterprises and organizations such as banks, insurance companies, healthcare providers, service providers and other customer service-oriented companies, along with organizations that maintain mobile and remote workforces and/or thousands of messaging users. We expect our planned PureCloud Communicate" service to provide functionality similar to that of CIC for Unified Communications. Business Process Automation From its inception, our core CIC software platform was developed as a process automation platform to automate and unify phone calls, faxes, emails and web interactions and to manage all of these media types with features including multichannel queuing, skills -based routing, speech -enabled IVR, and auto attendant processes structured according to an organization's business rules. As an outgrowth of our CIC platform's automation capability, our Interaction Process Automation ("IPA') solution extends these communications automation practices to the automation of formal business processes, such as employees of an insurance company processing a claim or a banking loan officer reviewing and approving a customer's online application for a new car loan. We are leveraging our CIC platform technology to provide a business process automation product solution for contact centers and enterprises in virtually any industry looking to automate key business and interaction processes. IPA allows an organization to capture, prioritize, route, escalate and track each step in a work process, including progress, people, user skills and qualifications, availability, and resources. The IPA solution is designed to improve process efficiency and consistency by minimizing the latency and human error common in processes that are executed manually. IPA can be applied to horizontal processes such as approving time -off requests by a human resources group, or to vertical processes such as processing insurance verification for an upcoming medical procedure, or managing patient engagement for recently discharged patients with chronic diseases. As an "intelligent" application, the principles of IPA stem from technology utilized in contact centers, including presence to determine an employee's qualifications and availability to receive a new work assignment regardless of location, and routing and queuing to route work more precisely through each step of the defined process, all while maintaining full integration with each associated communication activity. Additional Offerings Workflow Management Our Interaction DecisionsTM solution is an agent capability planning and analysis platform for broader workforce optimization in contact centers. This solution is based on analytic capability that assists contact centers in planning and optimizing resources, and determining the right number of agents for optimal customer service. Accounts Receivable Management Accounts receivable management ("ARM") products provide a set of software solutions for collection agencies, credit departments, debt buyers, creditors, and attorneys to manage all aspects of the debt collection and recovery process. Our Interaction Collector— offering provides a tight integration with our core CIC solution. We continue to drive the Interaction Collector solution as a cloud offering, and to enhance the Interaction Collector first -parry debt collection application. We believe these Interaction Collector integration capabilities, and the availability of cloud options for its application offerings, will continue to more effectively position us against, and differentiate us from, our competitors within the vertical market for accounts receivable management. Hardware We sell hardware to both on -premise and cloud customers, including application servers, media servers, gateways and telephone handsets, and occasionally networking hardware. In addition, we have developed our Interaction Media Server—, Interaction Edge's and Interaction SIP Station's appliances as a combination of hardware and our software. Business Strategy Our core business strategy remains fairly consistent from year to year; however, changes in deployment models and other industry changes can affect our strategies. Our business strategies for achieving success include the following: • Innovate. We drive market -leading innovation in our solutions and services, as well as in our approach to the markets we serve and our ability to solve business communication problems for our customers. Our new highly scalable, multitenant, next -generation PureCloud Platform for collaboration, communications, and customer engagement leverages contemporary open source technologies and AWS as the deployment back -end. Expand Functionality of Our Solutions. We continue to expand beyond the current functionality of our CIC platform through acquisitions, integration opportunities with industry leaders such as Microsoft Corporation, Salesforce Inc. and International Business Machines Corporation ("IBM"), and our own continuing innovation. In 2014, we rebranded two of our acquired technologies, Interaction Collector from Global Software Services, Inc., doing business as Latitude Software, and Interaction Decisions from BayBridge Decision Technologies, Inc. and will continue to expand the functionality of those technologies for our customers' needs in 2015. In addition, we will continue to expand and market the capabilities of IPA, our business process automation product launched in 2012. • Capture Share in the Up -Market Contact Center Space. Building increased scalability, functionality, and reliability into our core products is an important key in this strategy. We are making a noticeable penetration into larger businesses around the world. During 2015, we will continue to pursue opportunities with larger contact centers and businesses globally. • Aggressively Market Our Cloud Communications Deployment Model. CaaS Contact Center and CaaS Small Center provide cloud services to organizations that are looking for an alternative to on -premises deployments. Our PureCloud offerings add to our list of cloud options in 2015. Our 2014 cloud -based orders increased 29% from 2013 and represented 59% of our 2014 total order mix. Our 2015 financial outlook is based on a deployment mix in which our cloud -based orders are expected to increase approximately 40%. • Increase Our New Customer Logos. We have customers worldwide representing a wide range of vertical markets and well-known brands. In 2015, we will continue to pursue new customers in the various vertical and global markets we serve, with a goal of significantly increasing our customer base, particularly through our cloud solutions. • Expand Our Business Globally. Over the last several years, we have expanded our business in markets around the world. In 2015, we will look to continue to expand our business internationally, particularly with our cloud solutions. • Deploy a Digital First Marketing Channel. In 2015, we plan to strengthen our digital channel as a direct to consumer marketing and deployment model. Central to this strategy will be a new corporate website design, updated buyer personas specific to the core markets and verticals we serve, and a stronger emphasis on data collection and analysis to drive predictive marketing activities. Global Distribution and Sales We distribute our solutions directly to customers or through reseller partners. In 2014 and 2013, 50% and 39%, respectively, of on -premises orders were sold directly to customers, while 72% and 90%, respectively, of cloud orders were direct sales. Our Territory Managers manage our partners and sell directly to customers. As of December 31, 2014, we had 140 Territory Managers, maintained a global channel network of approximately 350 partners and installed our solutions in over 100 different countries. Our partners are supported by Program Managers, Regional Channel Managers, Licensing Specialists and other roles related to sales, support services and education/certification. Marketing Our marketing team consists of the following groups: • Market Communications, responsible for global events, public relations and industry analyst relations; • Solutions Marketing, which promotes our solutions to current customers, prospective customers and partners; • Demand Creation, which drives all lead -generation activities resulting from tradeshows, seminars, and web -based marketing programs; • Creative Marketing, which designs and creates promotional materials for lead generation, tradeshows, marketing seminars, knowledge leadership campaigns, advertising, brand awareness, customer and partner relations, and other company functions; and • Global Alliances, which manages strategic partners, system integrators and technology alliance partners to deliver complimentary products and services and comprehensive solutions. Services Delivery We recognize the importance of offering quality service and support to our customers. Under the guidance of our Chief Services Officer, the mission of our Services Delivery Team ("Services Delivery") is to provide effective, customer -focused services to our customers as well as partners. Services Delivery consists of our CaaS operational teams along with the Client Success Team, Professional Services, Support Services, and Education Services. By aligning these various teams for Services Delivery, we are able to better leverage the skills of each group to deliver needed services to our customers consistently and diligently, regardless of how customers use our solutions. Client Success Team Our Client Success Team is comprised of two groups. Our Client Account Managers ("CAM") are responsible for managing our direct customers throughout their life cycle. The goal of each CAM is engaging early with the customer, working with them through adopting the solution, and maximizing the value that the solution provides through each new stage of the customer life cycle. Each CAM coordinates customer onboarding, participates in account strategy, engages the appropriate resources to ensure customer satisfaction, and proactively escalates warnings when needed. The CAM also identifies expansion opportunities for the customer. The second group within Client Success is Customer Experience. These specialists are responsible for understanding the customer experience, finding ways to improve that experience, and working across departments to affect positive change in that experience where needed. Customer Experience specialists collect Voice of the Customer ("VoC) data through a number of channels including: transactional surveys, journey mapping, engagement activities, our ambassador program, win/loss surveys, quality assurance scoring, and a customer experience relational survey. VoC results help the Client Success Team identify areas of opportunity, share opportunities cross -departmentally, and communicate areas of improvement to customers. Professional Services Our Professional Services team implements and enhances partner expertise on advanced offerings such as predictive dialing, third -parry CRM integrations, and speech recognition (per our Interaction Speech Recognition product). Our Professional Services team also helps integrate our products into applications such as Salesforce, and embed call control into in-house applications and speech -enabled IVR applications. The system configuration services and ad-hoc consulting services from our Professional Services team work to ensure that the customer has the appropriate solution for their business. The Professional Services team works closely with new partners as they implement our products, and is often involved with the early release of our products to assist in new release implementations. We continue to invest in this team as we provide more consulting and implementation services for customers globally. Support Services Our Support Services team offers global technical support for our partners and customers 24 hours a day, 7 days a week by phone, fax, email, web chat and via our website. We maintain primary support centers at our world headquarters in Indianapolis, Indiana and in the United Kingdom and Malaysia, with secondary support employees available in California in the United States, and globally in the Netherlands, Germany, Australia and Japan. We utilize our CIC products, leveraged with technologies such as knowledge base, CRM and the Internet, to maximize the effectiveness of our support services. Operationally, our Support Services team is divided into regions that align with our worldwide sales teams. Based on a customer's location, customer interactions for service incidents are routed to the respective Support Services region. To resolve customer issues decisively, the engineers on our Support Services team are specialists who focus on very specific areas of our solutions, and who offer deeper knowledge sets in those areas. To reduce the time to resolve a customer's problem, we use the CIC system's intelligent routing functionality to direct the customer to the most ideal engineer based on the support issue and each engineer's skills set. We use our Interaction Director product to route incidents globally in a "follow -the -sun" manner. Education Services Our Education Services team is also divided into regions that align with our worldwide sales and support teams, and provides technical certification and advanced instruction through on-site courses, classroom presentations and labs, and web -based training. This team develops and maintains the course curriculum for formal certification programs such as sales, product installation, troubleshooting, system administration and custom design. Web -based training courses offer enhanced topics such as reporting, system administration and computer-based user training. All of our partners are required to maintain updated certifications to license and support our products. Classes also are offered to all of our end customers to encourage the most effective use of our applications. Segment, Customers and Geographic Areas of Operations In accordance with Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC') Topic 280, Segment Reporting, we view our operations and manage our business as principally one segment which is interaction management software solutions and associated services. As a result, the financial information disclosed herein represents all of the material financial information related to our principal operating segment. As of December 31, 2014, we licensed our products or sold our solutions to more than 6,000 customers in the Americas, Europe, Middle East and Africa ("EMEA") and Asia/Pacific ("APAC"). No customer or partner accounted for 10% or more of our revenues in 2014, 2013 or 2012 or for 10% or more of our accounts receivable as of December 31, 2014 or 2013. Therefore, the loss of any one customer or partner would not have a material adverse effect on our operations. Additionally, no individual country accounted for more than 10% of our revenues, with the exception of the United States, for the years ended December 31, 2014, 2013 and 2012. See Note 11 of Notes to the Consolidated Financial Statements included in Item 8 of this Annual Report on Form 10-K for additional financial information about each geographic area in which we operate. Business Seasonality and Geographic Fluctuations Our revenues are comprised of product revenues, recurring revenues and services revenues. Product revenues in the first quarter of each calendar year are typically lower than in the fourth quarter of the prior year, with sequential quarterly increases thereafter, although sometimes the third quarter is flat. Recurring and services revenues typically increase sequentially quarter -to - quarter as our business continues to expand. These patterns are experienced by many enterprise software companies and reflect the customer spending patterns. To the extent that product revenues fluctuate from quarter -to -quarter due to the seasonality of our business described above, our gross profit may also fluctuate. Our operating expenses generally increase sequentially in a given year. Our gross profit and increasing operating expenses have a corresponding impact on our operating income. Operating income generally has been lower in the first quarter of a calendar year than in the fourth quarter of the prior year, increases in the second quarter, can be up or down in the third quarter compared to the second quarter and is highest in the fourth quarter of the year. We have experienced operating losses in recent quarters due to our business model shift to offering cloud solutions. As stated above, we operate our business in three geographic regions — the Americas, EMEA and APAC. We have historically experienced quarterly fluctuations in our orders and revenues in the various geographies. These quarterly fluctuations have been due, in part, to the seasonality of our business generally, as described above, but have also been impacted by the size and number of orders received in a particular quarter in the geographic region compared to the orders received in the prior year period. Supplier Relationships We rely on third parties for several components in the delivery of our complete solution, including general purpose servers, third -party software, third -party hardware appliances, telephone end-points, and integration to various vendors' hardware and software systems. Our reliance upon these third parties comes with some amount of risk, primarily due to the possibility of these suppliers being acquired or discontinuing a product we rely on, failure to renew terms of contracts with these suppliers, or disruptions in supply due to political instability or weather related events. In addition, third -party software is licensed from our competitors or suppliers which could become our competitors in the future, which may complicate our relationships with these suppliers and could make aspects of our business and the products we are currently developing reliant upon those third parties. In many cases, however, we maintain relationships with several different suppliers and therefore believe alternatives could be available if a supplier would cease doing business with us. We feel that the risks are further mitigated by the revenue that we generate for these third -parry suppliers and the length of notice that we would most likely receive from the suppliers if any of the products were discontinued. Competition The markets for our solutions are highly competitive. Typically, competition is based on various factors including the breadth and depth of functionality of the product line, price, deployment methods and options, ease of installation, ease of use, support, product roadmap, total cost of ownership, return on investment, integration with other applications, security, reliability, and scalability. We differentiate ourselves from our competitors by enabling customers to choose to deploy many of our solutions on - premises or as a cloud -based solution, offering an all -in -one platform, adhering to industry standards, providing a broad set of applications for the business enterprise and continually improving our solutions in areas such as workforce optimization and enterprise content management. Our competitive position varies in each of our primary markets. In the contact center market we are considered a leader by industry analyst firms based on the breadth of our product line, the completeness of our vision, and our ability to execute. We compete successfully with our contact center competitors, including companies that are considerably larger in size, such as Aspect Software, Inc. ("Aspect"), Avaya Inc. ("Avaya'), Genesys Telecommunications Laboratories, Inc. ("Genesys") and Cisco Systems, Inc. ("Cisco"). In the cloud contact center market, we also compete with companies such as inContact, Inc. and Five9, Inc. In the UC market, we have a small market share in the pure IP PBX market segment. However, we expect our PureCloud Platform and related service offerings for collaboration and communications to strengthen our position and increase our share in this market. Also, our competitive position is stronger when our IP PBX product is sold in conjunction with our contact center solutions, or integrated with solutions such as Microsoft® Lync—. Our primary competitors in UC markets include those mentioned above, as well as Alcatel -Lucent, Unify, and ShoreTel, Inc. The business process automation market can be divided into two submarkets: process automation and content management. We are still viewed as new to the process automation market and compete both with traditional telecommunications vendors including Avaya and Genesys, and, to a lesser extent, with traditional business process management suite vendors including IBM, Pegasystems Inc., and Oracle Corporation. In the accounts receivable management market, vendors that compete against our products include Ontario Systems, Columbia Ultimate, and Fair Isaac Corporation. Research and Development Our ability to leverage technology is core to our strategic differentiation, and we continue to invest a substantial percentage of our revenues in research and development ("R&D"). Our R&D group is comprised of professionals with backgrounds in telecommunications, software and hardware. This combination of diverse technical and communications expertise contributes to our competitive advantage with a differentiated technology approach. A series of packaged customer solutions are available, such as integration to SAP Corporation, Oracle's Siebel, Inc. and Salesforce.com. These solutions allow partners to quickly install sophisticated applications for customers. 10 Within the R&D process, our Product Management group is responsible for coordinating activities with our development teams to define product requirements and manage the process for market requirements, product development approvals, pricing definitions, release scheduling and beta test coordination. The Product Management team oversees the product management process from product concept through the end of the beta test cycle. We are a Microsoft Certified Developer as well as a Microsoft Certified Solutions Provider. These designations provide us early access to Microsoft technology and the opportunity to quickly develop products that effectively integrate with Microsoft products. Additionally, we are a Cisco development partner, and since 2000 have continued to develop interoperability that allows our contact center products to integrate and interoperate with those from Cisco. The R&D groups of companies we have acquired are integrated into our R&D group and follow the same structure and processes detailed above. See "Research and Development'' in Note 2 of Notes to the Consolidated Financial Statements included in Item 8 of this Annual Report on Form 10-K for additional information regarding our research and development and capitalized software costs for the years ended December 31, 2014, 2013 and 2012. Intellectual Property and Other Proprietary Rights We own numerous patents and patent applications that we consider valuable components of our business. To protect our proprietary rights, we rely primarily on a combination of: • copyright, patent, trade secret and trademark laws; • confidentiality agreements with employees and third parties; and • protective contractual provisions such as those contained in licenses and other agreements with consultants, suppliers, partners and customers. As of December 31, 2014, we, together with our subsidiaries, held 22 patents, which expire between 2020 and 2032, and have filed other patent applications relating to technology embodied in our software products. In addition, we, together with our subsidiaries, hold 43 United States and 78 foreign trademark registrations and have numerous other trademark applications pending worldwide, as well as common law rights in other trademarks and service marks. We and our subsidiaries also hold 25 United States copyright registrations. While we currently hold patents and have filed other patent applications relating to certain technology which we have developed, we do not believe that we are significantly dependent on any one of these patents. We hold trademark and copyright registrations domestically and internationally and have numerous other applications pending worldwide for the name "Interactive Intelligence" and several of the names used for our products. We consider the trademark for the "Interactive Intelligence" name the most significant trademark or copyright held because of the impact the "Interactive Intelligence" name has on the market's awareness of, and identification with, us. The "Interactive Intelligence" trademark registration expires in 2017 in the United States and can be renewed beyond that date. In addition, we have entered into a license arrangement for certain technologies that we utilize in our solutions. Without this license arrangement in place, we may be subject to litigation that could result in significant expense to us resulting from our use of these technologies. This license arrangement extends through 2026. Environmental Compliance with federal, state and local provisions regulating the discharge of material into the environment or otherwise relating to the protection of the environment has not had a material effect upon our capital expenditures, earnings or competitive position. We believe the nature of our operations have little environmental impact. We therefore anticipate no material capital expenditures for environmental control facilities for our current fiscal year or for the foreseeable future. Employees As of February 15, 2015, we had 2,122 employees worldwide, including 545 in research and development, 434 in recurring services, 352 in client services, 543 in sales and marketing and 248 in administration. Our future performance depends in part upon the 11 continued service of our key sales, marketing, technical and senior management personnel and our continuing ability to attract and retain highly qualified personnel. Competition for such personnel is intense and we may not be successful in attracting or retaining these individuals in the future. We believe that we have a corporate culture that attracts highly qualified and motivated employees. We emphasize teamwork, flexible work arrangements, local decision-making and open communications. Certain key employees have been granted stock options and/or restricted stock units. None of our employees are represented by labor unions. We consider our relations with our current employees to be good. Company Information Interactive Intelligence Group, Inc. was incorporated in Indiana in April 2011 and was a wholly-owned subsidiary of Interactive Intelligence, Inc., an Indiana corporation incorporated in 1994 ("ININ Inc.'). Effective July 1, 2011, Interactive Intelligence Group, Inc. became the successor reporting company to Interactive Intelligence, Inc. pursuant to a corporate reorganization. We maintain our world headquarters and executive offices at 7601 Interactive Way, Indianapolis, IN 46278. Our telephone number is (317) 872-3000. We are located on the web at http://www. inin.com. We file annual, quarterly and current reports, proxy statements and other documents with the United States Securities and Exchange Commission (the "SEC") under the Exchange Act. These periodic and current reports and all amendments to those reports are available free of charge on the investor relations page of our website at http://investors. inin.com/sec.cfm. We have included our website address throughout this filing as textual references only. The information contained on our website is not incorporated into this Annual Report on Form 10-K. ITEM IA. RISK FACTORS. The following factors, among others, could cause actual results to differ materially from those contained in forward-looking statements made in this Annual Report on Form 10-K and presented elsewhere by management from time to time. Such factors may have a material adverse effect on our business, financial condition, and results of operations and you should carefully consider them. Additional risk and uncertainties not presently known to us or which are currently not believed to be material may also affect our actual results. Because of these and other factors, past performance should not be considered an indication of future performance. Our Quarterly Operating Results Have Varied Significantly Our operating results may vary significantly from quarter to quarter and depend on a number of factors affecting us or our industry, including many that are beyond our control. As a result, we believe that period -to -period comparisons of our operating results should not be relied on as an indication of our future performance. In addition, our operating results in a future quarter or quarters may fall below expectations of securities analysts or investors and, as a result, the price of our common stock may fluctuate. Our quarterly revenues and operating results depend on many factors, including whether the deployment is on -premises or cloud -based, the type of license, the size, quantity and timing of orders received for our solutions during each quarter, the delivery of the related software or hardware and our expectations regarding collection. Because we do not know if or when our partners and current or potential customers will place orders and finalize license agreements, we may not be able to accurately forecast our licensing activity, our revenues and our operating results for future quarters. We have generally experienced a lengthy initial sales cycle, which can last six to nine months and sometimes longer. The lengthy sales cycle is one of the factors that has caused, and may in the future continue to cause, our product revenues and operating results to vary significantly from quarter to quarter which may in turn affect the market price of our common stock. Because of the unique characteristics of our solutions and our prospective customers' internal evaluation processes, decisions to license our solutions often require significant time and executive -level decision making. As a result, sales cycles for customer orders vary substantially from customer to customer. The length of the sales cycle for customer orders depends on a number of other factors over which we have little or no control, including: • a customer's budgetary constraints; • the timing of a customer's budget cycle; • concerns by customers about the introduction of new solutions by us or our competitors; and • downturns in general economic conditions, including reductions in demand for contact center services. 12 Our limited number of solutions, changes in pricing policies, the timing of development completion, announcement and sale of new or upgraded versions of our solutions and the effect of cloud -based deployments on recognizing revenues are some of the additional factors that could cause our revenues and operating results to vary significantly from period to period. We recognize revenues from different licenses over different periods depending on the satisfaction of the requirements of relevant accounting literature, including FASB ASC Topic 985, Software ("FASB ASC 985"), and FASB ASC Topic 605, Revenue Recognition ("FASB ASC 605"). A large portion of our operating expenses, including salaries and rent, is fixed and difficult to reduce or modify in a short time period. As a result, our financial condition or results of operations could be materially adversely affected if revenues do not meet our expectations. Because We Recognize Recurring Revenue Over the Term of the Applicable Agreement, the Lack of Recurring Renewals or New Service Agreements May Not Be Reflected Immediately in our Operating Results. As Our Business Continues to Shift Toward a Greater Number of Cloud -Based Orders, This May Have a Greater Impact on Our Operating Results. As we continue to shift toward a cloud offering model, it is increasingly difficult to demonstrate period -over -period revenue growth because revenue from new customers must be recognized over the applicable contract terms. As a result, a portion of our quarterly revenue is attributable to service agreements entered into during previous quarters. A decline in new or renewed service agreements or significant downturns in sales and market acceptance of our services in any one quarter will not be fully reflected in our revenue and operating results in that quarter but will negatively impact our revenue and operating results in future quarters. Our Future Business Prospects Depend in Part on Our Ability to Maintain and Improve Our Current Solutions and Develop New Solutions We believe that our future business prospects depend in large part on our ability to maintain and improve our current solutions and to develop new solutions and services on a timely basis. Our solutions and services will have to continue to achieve market acceptance, maintain technological competitiveness and meet an expanding range of customer requirements. As a result of the complexities inherent in our solutions, major new solutions and solution enhancements require long development and testing periods. We may not be successful in developing and marketing, on a timely and cost effective basis, solution enhancements or new solutions that respond to technological change, evolving industry standards or customer requirements. We may also experience difficulties that could delay or prevent the successful development, introduction or marketing of solution enhancements, and our new solutions and solution enhancements may not achieve market acceptance. Significant delays in the general availability of new releases of our solutions and services or significant problems in the installation or implementation of new releases of our solutions could have a material adverse effect on our business, financial condition or results of operations. Our Solutions Could Have Defects for Which We Are Potentially Liable and Which Could Result in Loss of Revenue, Increased Costs, Loss of Our Credibility, Harm Our Reputation or Delay in Acceptance of Our Solutions in the Market Our solutions, including components supplied by others, may contain errors or defects, especially when first introduced or when new versions are released. Despite internal product testing, we have in the past discovered software errors in some of our solutions after their introduction. Errors in new solutions or releases could be found after commencement of commercial shipments, and this could result in additional development costs, diversion of technical and other resources from our other development efforts, or the loss of credibility with current or future customers. This could result in a loss of revenue or delay in market acceptance of our solutions, which could have a material adverse effect on our business, financial condition or results of operations. Our license agreements with our customers typically contain provisions designed to limit our exposure to potential solution liability and certain claims. However, not all of these agreements contain these types of provisions and, where present, these provisions vary as to their terms and may not be effective under the laws of some jurisdictions. A product liability, warranty, or other claim brought against us could have a material adverse effect on our business, financial condition or results of operations. Our solutions are developed to run on the Microsoft® Windows® operating system and use one or more media servers for voice (telephone call) processing and recording. Our server solutions also operate in a network environment with database servers, email servers, and third -party systems such as CRM solutions, Microsoft® Lync Server 2010 and Amazon Web Services for our PureCloud Platform. As a cloud -based solution, our solutions can be deployed as a cloud offering via wide area networks. Because of this complexity, our solutions may be more prone to performance interruptions for our customers than traditional hardware -based solutions. Performance interruptions at our customer sites, some of which currently do not have back-up systems, could affect demand for our solutions or give rise to claims against us. 13 The Overall Economic Climate Could Result in Decreased Demand for Our Products and Services Our solutions typically represent substantial capital commitments by customers and involve a potentially long sales cycle. As a result, our operations and performance depend significantly on worldwide economic conditions and their impact on customer purchasing decisions. Given the current economic conditions, current and potential customers are more cognizant of their budgets for communication solutions, services and systems, which may result in our current or prospective customers delaying and/or reducing their capital spending related to information systems. Some of the factors that could influence the levels of spending by our current or prospective customers include availability of credit, labor and healthcare costs, consumer confidence and other factors affecting spending behavior. These and other economic factors could have a material adverse effect on demand for our products and services and on our financial condition and operating results. If Our Customers Do Not Perceive Our Solutions or the Related Services and Support Provided by Us or Our Partners to Be Effective or of High Quality, Our Brand and Name Recognition Will Suffer We believe that establishing and maintaining brand and name recognition is critical for attracting, retaining and expanding customers in our target markets. We also believe that the importance of reputation and name recognition will increase as competition in our market increases. Promotion and enhancement of our name will depend on the effectiveness of our marketing and advertising efforts and on our success in providing high-quality solutions and related services, including installation, training and maintenance, none of which can be assured. If our customers do not perceive our solutions or related services to be effective or of high quality, our brand and name recognition would suffer which could have a material adverse effect on our business, financial condition or results of operations. Our Business Depends Substantially on Customers Renewing, Upgrading and Expanding Their Recurring Contracts for Our Services. Any Decline in Our Customer Renewals, Upgrades and Expansions Would Harm Our Future Operating Results. We sell maintenance contracts with our on -premises solutions, which are typically one year in length. In addition, subscriptions for our cloud solution have historically been three to five years in length. Our customers have no obligation to renew their cloud subscriptions or on -premises maintenance contracts after their contract period expires, and they may not renew at the same or higher levels. In the first year of a subscription, customers often purchase a higher level of professional services than they do in subsequent years. As a result, our ability to grow our services revenues is dependent in part on customers purchasing additional services after the first year of their cloud subscriptions. We may not accurately predict future trends in customer renewals. Our customers' renewal rates may decline or fluctuate because of several factors, including their satisfaction or dissatisfaction with our services, the prices of our services, the prices of services offered by our competitors or reductions in our customers' spending levels due to the macroeconomic environment or other factors. If our customers do not renew their subscriptions for our services, renew on less favorable terms, or do not purchase additional functionality or subscriptions, our revenue may grow more slowly than expected or decline and our profitability and gross margin may be harmed. We Face Competitive Pressures, Which May Affect Us Adversely The market for our solutions is highly competitive and, because there are relatively low barriers to entry in the software market, we expect competitive pressures to continue to be a risk to our ongoing success in the market. In addition, because our industry is evolving and characterized by rapid technological change, it is difficult for us to predict whether, when and by whom new competing technologies or new competitors may be introduced into our markets. Currently, our competition comes from several different market segments, including computer telephony platform developers, computer telephony solutions software developers and telecommunications equipment vendors. Additionally, alternative deployment strategies, such as cloud -based services, are offered by other companies. We cannot provide assurance that we will be able to compete effectively against current and future competitors in these market segments, or in new market segments with new types of competitors. In addition, increased competition or other competitive pressures may result in price reductions, reduced margins or loss of market share, any of which could have a material adverse effect on our business, financial condition or results of operations. Many of our current and potential competitors have longer operating histories, significantly greater resources, greater name recognition and a larger installed base of customers than we do. Competitors may be able to respond to new or emerging technologies and changes in customer requirements more effectively than we can, or devote greater resources to the development, promotion and sale of solutions than we can. In addition, for a number of our larger competitors, the product segment in which they currently compete with us is a small portion of their overall offering. These competitors might be willing and able to dramatically cut prices in our segment in order to protect or grow other segments that are more important to their overall business. Current and potential competitors have established, and may in the future establish, cooperative relationships among themselves or with third parties, 14 including mergers or acquisitions, to increase the ability of their products to address the needs of our current or prospective customers. If these competitors were to acquire significantly increased market share, it could have a material adverse effect on our business, financial condition or results of operations. Our Cloud Solutions Present Execution and Competitive Risks We are devoting significant resources to extend our current cloud solutions and our PureCloud Platform, which is and will continue to be materially dependent upon hardware infrastructure and licensed software that are owned by third parties. There can be no assurance that such third parties will continue to support and maintain their products and services. In addition to certain software development costs, we are incurring costs to build and maintain infrastructure to support cloud computing services. These costs have negatively impacted, and may continue to negatively impact our operating margins. Certain new competitors offer alternative cloud -based services for consumers and business customers. While we believe our expertise, investments in infrastructure, and the breadth of our cloud -based services provide us with a solid foundation to compete, it is uncertain whether our strategies will attract the users or generate the revenue required to be successful. Whether we are successful in our business model depends on our execution in a number of areas, including: • continuing to innovate and bring to market compelling cloud -based experiences that generate increasing orders; • improving the performance of our cloud -based services; and • continuing to enhance the attractiveness of our cloud -based platforms to partners. A Failure or Compromise of Our Information Security Measures Could Result in Substantial Harm to Our Reputation, Daily Operations, or Profitability We utilize web -based systems and applications to process new orders and to provide support services to our customers and partners. Because these systems are Internet -facing, they are necessarily subject to a variety of cyber -attacks, which, if successful, could disrupt our ability to process new orders and our ability to provide support services effectively. Additionally, we house corporate intellectual property and varying amounts of sensitive customer information on our private network. We have implemented technical and administrative controls designed to protect the confidentiality, integrity, and availability of these systems and the data they house. We have also implemented commercially available products and system tools designed to monitor, detect and/or prevent cyber -attacks and other malicious activity that may occur on our systems. Additionally, we have developed and implemented processes to respond to and mitigate identified issues quickly and effectively. If these security measures fail, are compromised or we fail to detect and mitigate any such compromise promptly, it could result in the loss of intellectual property, the breach of sensitive customer information entrusted to our care, damage to our reputation, disruption of routine operations, and/or significant financial expense related to the mitigation or response to, or litigation resulting from, any particular issue. In the twelve months ended December 31, 2014, we did not experience any events, either individually or in aggregate, of a material nature or that resulted in any material financial impact or any material loss or exposure of sensitive data. Industry -specific and Internet Regulation is Evolving and Unfavorable Industry -specific Laws or New Regulation of the Internet by Governmental Agencies Could Harm Our Business. Our customers and potential customers do business in a variety of industries. Regulators in certain industries have adopted, and may in the future adopt, regulations regarding the use of cloud computing and other outsourced services. The costs of compliance with, and other burdens imposed by, industry -specific laws and regulations may limit customers' use and adoption of our services and reduce overall demand for our services. For instance, an inability to satisfy certain voluntary third -party certification standards that our customers may expect, such as an attestation of compliance with the Payment Card Industry (PCI) Data Security Standards, may have an adverse effect on our business. If in the future we are unable to achieve or maintain these industry -specific certifications or other requirements or standards relevant to our customers, it may adversely affect our sales and/or reputation. In some cases, industry - specific laws or regulations may also apply directly to us as a service provider. Any failure or perceived failure by us to comply with such requirements could have an adverse effect on our business. 15 Regulations related to the Internet could also affect our ability to provide our services. Congress has adopted legislation that regulates certain aspects of the Internet including online content, user privacy, taxation and liability for third -parry activities. This legislation, as well as other pending legislation, may have the effect of raising the cost of doing business on the Internet. Federal, state, local and foreign governmental organizations are considering other legislative and regulatory proposals that would regulate and/or tax applications running over the Internet. We cannot predict whether new taxes will be imposed on our services, and depending on the type of taxes imposed, whether and how our services would be affected thereafter. Increased regulation of the Internet may decrease its growth and hinder technological development, which may negatively impact the cost of doing business via the Internet or otherwise materially adversely affect our business, financial condition and results of operations. Malicious Human Actions, Catastrophic Events or Disruption of Service at Our Data Centers May Disrupt Our Operations, Affect Our Operating Results and/or Delay Our Ability to Deliver Our Service to Our Customers We utilize third -party hosting facilities to provide services and support to our cloud customers from a variety of data centers around the world. We do not have sole control over the operations of these facilities. These facilities, along with our systems and operations, are vulnerable to damage or interruption from earthquakes, hurricanes, floods, fires, telecommunications failures and similar events. The occurrence of a natural disaster or an act of terrorism, a decision to close the facilities without adequate notice or other unanticipated problems could result in lengthy interruptions in our services, causing delays in completing sales, providing services or performing other mission -critical functions. The facilities also could be subject to break-ins, cyber -attacks, sabotage, intentional acts of vandalism and other misconduct and malicious activity. The continued threat of terrorism and heightened security and military action in response to this threat, or any future acts of terrorism, may also cause further disruptions to the economies of the United States and other countries and create further uncertainties or otherwise materially harm our business, operating results, and financial condition. Likewise, events such as widespread blackouts could have similar negative impacts. To the extent that such disruptions or uncertainties result in delays or cancellations of customer orders or the manufacture or shipment of our solutions, our business, operating results and financial condition could be materially and adversely affected. Destruction or disruption of any of our critical business or information technology systems or a significant interruption, disruption, or other performance problem with our service may harm our ability to conduct normal business operations and our operating results. This could reduce our revenue, cause us to issue credits or pay penalties, cause customers to terminate service and adversely affect our renewal rates and our ability to attract new customers. Our Inability to Successfully Manage our Increasingly Complex Supplier and Other Third -Party Relationships Could Adversely Affect Us As the complexity of our product technology and our supplier and other third -parry relationships have increased, the management of those relationships and the negotiation of contractual terms sufficient to protect our rights and limit our potential liabilities have become more complicated, and we expect this trend to continue in the future. In addition, because we offer a whole product solution, this has added complexity to our supplier relationships. We license technology from third parties that is embedded in our products, making aspects of our business reliant upon those third parties. Some of these third parties that license technology to us are our competitors, or could become competitive with us in the future. Certain license agreements permit either party to terminate all or a portion of the license without cause at any time. Further, some of the license agreements provide that upon acquisition of us by certain other third parties, we would have to pay a significant fee to continue the license. As a result, our inability to successfully manage these relationships or negotiate sufficient contractual terms could have a material adverse effect on us. For certain of our orders, we supply hardware to support the implementation of our solutions. We are dependent upon third parties for the supply of hardware components to our customers. If these hardware distributors experience financial, operational or quality assurance difficulties, or if there is any other disruption in our relationships, we may be required to locate alternative hardware sources. We are also subject to the following risks related to our hardware distribution system: • cancellations of orders or delays in delivering orders due to unavailability of hardware; • increased hardware prices, which may reduce our gross profit or make our products less price competitive; • additional development expense to modify our products to work with new hardware configurations; and • performance issues resulting from product changes by our hardware suppliers. 16 We cannot assure you that we would be able to develop or locate alternative technology (including in situations where licensors cease to support and maintain what we license), or locate alternative hardware sources in a timely manner, on terms favorable to us, or at all. Even if we and/or our distributors are successful in locating alternative sources of supply, alternative suppliers could increase prices significantly. In addition, alternative technology or hardware components may malfunction or have interoperability issues that do not currently exist. The use of new suppliers and/or technology and the modification of our products to function with new technology and/or systems would require testing and may require further modifications which may result in additional expense; diversion of management attention and other resources; inability to fulfill customer orders or delay in fulfillment; reduction in quality and reliability; customer dissatisfaction; and other adverse effects on our reputation, business and operating results. Existing and New Reseller Partners are Important to Continued Growth Our ability to achieve revenue growth in the future will depend in part on our success in maintaining productive relationships with our existing and future reseller partners and in recruiting and training additional reseller partners. We rely primarily on these partners to market and support our solutions and plan on continuing to rely heavily on such partners in the future. We continue to expand our partner and distribution networks and may be unable to attract additional partners with both voice and data expertise or appropriate partners that will be able to market our solutions effectively and that will be qualified to provide timely and cost-effective customer support and service. We generally do not have long-term or exclusive agreements with our partners, and the loss of specific larger partners or a significant number of partners could materially adversely affect our business, financial condition or results of operations. In addition, due to the current economic conditions, the risk of failure of a specific partner or a significant number of partners is increased, which failure could also materially adversely affect our business, financial condition or results of operations. We Have Experienced Rapid Growth in Recent Periods. If We Fail to Manage Our Growth Effectively, We May Be Unable to Execute Our Business Plan, Maintain High Levels of Service or Address Competitive Challenges Adequately. Our expansion has placed, and our anticipated growth may continue to place, a significant strain on our managerial, administrative, operational, financial and other resources. We intend to further expand our overall business, customer base, headcount and operations, including internationally. Growing a global organization and managing a geographically dispersed workforce will require substantial management effort and significant additional investment in our infrastructure. We will be required to continue to improve our operational, financial and management controls and our reporting procedures and we may not be able to do so effectively. As such, we may be unable to manage our expenses effectively in the future, which may negatively impact our gross margin or operating expenses in any particular quarter. If We Are Unable to Maintain the Compatibility of Our Software With Certain Other Products and Technologies, Our Future Business Would be Adversely Affected Our solutions must integrate with software and hardware solutions provided by a number of our existing and potential competitors. For example, our solutions must integrate with phone switches made by the telephone switch vendors and computer telephony software solutions offered by other software providers. These competitors or their business partners could alter their products so that our solutions no longer integrate well with them, or they could delay or deny our access to software releases that allow us to timely adapt our solutions to integrate with their products. If we cannot adapt our solutions to changes in necessary technology, it may significantly impair our ability to compete effectively, particularly if our solutions must integrate with the software and hardware solutions of our competitors. Our Solutions Require Wide Area Networks and Internet, and We May be Unable to Sell Our Solutions Where Networks Do Not Perform Adequately Our solutions also depend on the reliable performance of the wide area networks of businesses and organizations, including those that employ remote and mobile workers. If enterprise customers experience inadequate performance with their wide area networks, whether due to outages, component failures, or otherwise, our solution performance would be adversely affected. As a result, when these types of problems occur with these networks, our enterprise customers may not be able to immediately identify the source of the problem, and may conclude that the problem is related to our solutions. This could harm our relationships with our current enterprise customers and make it more difficult to attract new enterprise customers, which could negatively affect our business. 17 We May Not Be Able to Protect Our Proprietary Rights Adequately, Which Could Allow Third Parties to Copy or Otherwise Obtain and Use Our Technology Without Authorization We regard our solutions as proprietary. In an effort to protect our proprietary rights, we rely primarily on a combination of copyright, trademark and trade secret laws, as well as patents, licensing and other agreements with consultants, suppliers, partners and customers, and employee and third -party non -disclosure agreements. These laws and agreements provide only limited protection of our proprietary rights. It may be possible for a third party to copy or otherwise obtain and use our technology without authorization. A third party could also develop similar technology independently. In addition, the laws of some countries in which we license our solutions do not protect our solutions and intellectual property rights to the same extent as the laws of the United States. Unauthorized copying, use or reverse engineering of our solutions could materially adversely affect our business, results of operations or financial condition. Specific, Negotiated Provisions in Agreements May Expose Us to Liability That Is Not Limited in Amount By the Terms of the Contract Certain contract provisions, principally confidentiality and indemnification obligations in certain of our license agreements, could expose us to risks of loss that, in some cases, are not limited by contract to a specified maximum amount but are generally limited by various pre -conditions to coverage. We could be subject to additional liability and our business, financial condition and results of operations could be materially and adversely affected if those seeking to enforce these contract provisions are successful in their assertions. Infringement Claims Could Adversely Affect Us Third parties have claimed and may in the future claim that our technology infringes their proprietary rights. As the number of solutions in our target markets increases and the functionality of these solutions overlap, we believe that software developers may face additional infringement claims. Infringement claims, even if without merit, can be time consuming and expensive to defend. A third party asserting infringement claims against us or our customers with respect to our current or future solutions may require us to enter into costly royalty arrangements or litigation, or otherwise materially adversely affect us. We Depend on Key Personnel and Must Retain and Recruit Skilled Personnel, for Which Competition Is Intense Our success depends in large part on the continued service of our key personnel, particularly Dr. Donald E. Brown, our Chief Executive Officer and largest shareholder. The loss of the services of Dr. Brown or other key personnel could have a material adverse effect on our business, financial condition or results of operations. Our future success also depends on our ability to attract, train, assimilate and retain additional qualified personnel. Competition for persons with skills in the software industry is intense, particularly for those with relevant technical and/or sales experience. We cannot assure you that we will be able to retain our key employees or that we can attract, train, assimilate or retain other highly qualified personnel in the future. Our International Operations Involve Financial and Operational Risks Which May Adversely Affect Our Business and Operating Results Our international operations require significant management attention and financial resources to establish and operate, including hiring appropriate personnel and recruiting effective international partners. Non -North American revenues accounted for 32%, 28% and 30% of our total revenues for each of the years ended December 31, 2014, 2013 and 2012, respectively. We intend to continue to emphasize our international operations and we may enter additional international markets. Revenues from international operations may be inadequate to cover the expenses of those operations. Risks inherent in our international business activities may include the following: • economic and political instability; • unexpected changes in foreign regulatory requirements and laws; • tariffs and other trade barriers; 18 • timing, cost and potential difficulty of adapting our solutions to the local language in those foreign countries that do not use the English alphabet, such as Japan, Korea and China; • lack of acceptance of our solutions in foreign countries; • longer sales cycles and accounts receivable payment cycles; • potentially adverse tax consequences; • restrictions on the repatriation of funds; • acts of terrorism; and • increased government regulations related to increasing or reducing business activity in various countries. Fluctuations in exchange rates between the United States dollar and other currencies could have a material adverse effect on our business, financial condition or results of operations, and particularly, on our operating margins and net income. We maintain a currency hedging program to help mitigate future effects of fluctuations in the foreign exchange rates on cash and receivables. These hedging techniques may not be successful. Exchange rate fluctuations could also make our solutions more expensive than competitive solutions not subject to these fluctuations, which could adversely affect our revenues and profitability in international markets. We Have Made Acquisitions and May Pursue Acquisitions That Present Risks and May Not be Successful We have acquired companies and in the future we may pursue acquisitions to diversify our solution offerings and customer base, to strengthen our distribution channel or for other strategic purposes. We cannot provide assurance that our recent or future acquisitions will be successful. The following are some of the risks associated with our acquisitions that could have a material adverse effect on our business, financial condition or results of operations: • Our acquired businesses may not achieve anticipated revenues, earnings or cash flow. • We may be unable to integrate acquired businesses successfully and realize anticipated economic, operational and other benefits in a timely manner, particularly if we acquire a business in a market in which we have limited or no current expertise, or with a corporate culture different from our own. If we are unable to integrate acquired businesses successfully, we could incur substantial costs and delays or other operational, technical or financial problems. • Acquisitions could disrupt our ongoing business, distract management, divert resources and make it difficult to maintain our current business standards, controls and procedures. • We may be competing with other firms, many of which have greater financial and other resources, to acquire attractive companies, making it more difficult to acquire suitable companies on acceptable terms. • We may not generate sufficient cash from operations and our growth could be limited unless we are able to obtain capital through additional debt or equity financings. These financings may not be available as required for acquisitions or other needs, and even if financing is available, it may not be on terms that are favorable to us or sufficient for our needs. In addition, if we finance future acquisitions by issuing common stock for some or all of the purchase price, this could dilute the ownership interest of our shareholders. We may also be required to recognize expense related to intangible assets recorded in future acquisitions. Changes in Corporate Taxes or Adverse Outcomes Resulting from Examination of Our Income Tax Returns Could Adversely Affect Our Results Our provision for income taxes has been and may continue to be affected by the following: • Changes in the valuation of our deferred tax assets and liabilities; • Earnings being lower than anticipated in countries that have lower tax rates and higher than anticipated in countries that have higher tax rates; 19 • Expiration of or lapses in the research and development tax credit laws; • Transfer pricing adjustments including the post -acquisition integration of purchased intangible assets from certain acquisitions into our intercompany research and development cost sharing arrangement; • Tax effects of nondeductible stock option expense; • Tax costs related to intercompany realignments; • Foreign losses not being utilized to offset future taxable income; or • Changes in tax laws, regulations and accounting principles, including accounting for uncertain tax positions or interpretations thereof. Significant judgment is required in evaluating our tax positions and determining our provision for income taxes. The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in our financial statements or tax returns. Variations in the actual outcome of these future tax consequences could materially impact our financial position, results of operations, or cash flows. If amounts included in tax returns are increased, reduced or disallowed, it would affect our loss carryforwards and tax credits and the amount of expected future non-cash income tax expense used by management and investors. Judgment is required to determine the recognition and measurement attributes prescribed in FASB ASC Topic 740, Income Taxes ("FASB ASC 740"). In addition, FASB ASC 740 applies to all income tax positions, including the potential recovery of previously paid taxes, which if settled unfavorably could adversely impact our provision for income taxes or additional paid -in capital. Further, as a result of certain of our ongoing employment and capital investment actions and commitments, our income in certain tax jurisdictions is subject to reduced tax rates and in some cases is wholly exempt from tax. Our failure to meet these commitments could adversely impact our provision for income taxes. We have also recorded state and local income tax incentives as a reduction of certain operating expenses and if those incentives were to be disallowed we may be required to record additional expense. In addition, we are subject to the examination of our income tax returns by the U.S. Internal Revenue Service and other tax authorities. We regularly assess the likelihood of adverse outcomes resulting from these examinations to determine the adequacy of our provision for income taxes. There can be no assurance that the outcomes from these continuous examinations will not have an adverse effect on our operating results and financial condition. As a Holding Company, Interactive Intelligence Depends in Large Part on Dividends from Its Operating Subsidiaries to Satisfy Its Obligations Interactive Intelligence is a holding company with no business operations of its own. Its only significant assets are the outstanding shares of capital stock of its subsidiaries. As a result, it relies on funds from its current subsidiaries and any subsidiaries that it may form in the future to meet its obligations. We Are Exposed to Fluctuations in the Market Value of Our Money Market Funds and Investments. The Financial Pressure on Investment Institutions Managing Our Investments or the Failure of Such Entities May Lead to Restrictions on Access to Our Investments Which Could Negatively Impact Our Balance of Cash and Cash Equivalents, thus Affecting Our Overall Financial Condition We maintain an investment portfolio of various holdings and maturities of up to three years. These securities are recorded on our consolidated balance sheets at fair value. This portfolio includes money market funds, notes, bonds and commercial paper of various issuers. If the debt of these issuers is downgraded, the carrying value of these investments could be impaired. In addition, we could also face default risk from some of these issuers, which could cause the carrying value to be impaired. Financial institutions have been under significant pressure over the past several years. Should one or more of the financial institutions managing our invested funds experience increased financial pressure resulting in bankruptcy, or the threat of bankruptcy, access to our funds may be restricted for a period of time and may also result in losses on those funds. Our cash and cash equivalents are highly liquid investments with original maturities of three months or less at the time of purchase. We maintain the cash and cash equivalents with reputable major financial institutions. Deposits with these banks exceed the Federal Deposit Insurance Corporation insurance limits or similar limits in foreign jurisdictions. While we monitor daily the cash 20 balances in the operating accounts and adjust the balances as appropriate, these balances could be impacted if one or more of the financial institutions with which we deposit fails or is subject to other adverse conditions in the financial or credit markets. To date we have experienced no loss or lack of access to our invested cash or cash equivalents; however, we can provide no assurance that access to our invested cash and cash equivalents will not be impacted by adverse conditions in the financial and credit markets. Our Stock Price Has Been and Could Continue to Be Highly Volatile Our stock price has been and could continue to be highly volatile due to a number of factors, including: • actual or anticipated fluctuations in our operating results; • announcements by us, our competitors or our customers; • changes in financial estimates of securities analysts or investors regarding us, our industry or our competitors; • technological innovations by others; • the operating and stock price performance of other comparable companies or of our competitors; • the availability for future sale, or sales, of a substantial number of shares of our common stock in the public market; and • general market or economic conditions. This risk may be heightened because our industry is continually evolving, characterized by rapid technological change, and is susceptible to the introduction of new competing technologies or competitors. In addition, the stock market has experienced significant price and volume fluctuations in the recent past that have particularly affected the trading prices of equity securities of many technology companies, including us. These price and volume fluctuations often have been unrelated to the operating performance of the affected companies. In the past, following periods of volatility in the market price of a company's securities, securities class action litigation has sometimes been instituted against that company. This type of litigation, regardless of the outcome, could result in substantial costs and a diversion of management's attention and resources, which could materially and adversely affect our business, financial condition or results of operations. Changes Made to Generally Accepted Accounting Principles and Other Legislative Changes May Impact Our Business Revisions to generally accepted accounting principles will require us to review our accounting and financial reporting procedures in order to ensure continued compliance with required policies. From time to time, such changes may have a short-term impact on our reporting, and these changes may impact market perception of our financial condition. In addition, legislative changes, and the perception these changes create, can have a material adverse effect on our business. Failure to Maintain Effective Internal Controls in Accordance with Section 404 of the Sarbanes-Oxley Act of 2002 Could Have a Material Adverse Effect on Our Business, Operating Results and Stock Price The Sarbanes-Oxley Act of 2002 ("Sarbanes-Oxley Act") imposes certain duties on us and our executives and directors. We are also required to comply with the internal control over financial reporting requirements of Section 404 of the Sarbanes-Oxley Act. Our efforts to comply with the requirements of Section 404 have resulted in increased general and administrative expense and a diversion of management time and attention from revenue -generating activities to compliance activities, and we expect these efforts to require the continued commitment of significant resources. If we fail to maintain the adequacy of our internal controls, we may not be able to conclude that we have effective internal control over financial reporting. Failure to maintain effective internal control over financial reporting could result in a material misstatement or an investigation by regulatory authorities, and could have a material adverse effect on our business and operating results, investor confidence in our reported financial information, and the market price of our common stock. 21 Anti -Takeover Provisions in Our Organizational Documents and Indiana Law Make Any Change in Control of Us More Difficult, May Discourage Bids at a Premium over the Market Price and May Adversely Affect the Market Price of Our Stock Our Articles of Incorporation and By -Laws contain provisions that may have the effect of delaying, deferring or preventing a change in control of us, may discourage bids at a premium over the market price of our common stock and may adversely affect the market price of our common stock, and the voting and other rights of the holders of our common stock. These provisions include: • the division of our board of directors into three classes serving staggered three-year terms; • removal of directors only for cause and only upon a 66 2/3% shareholder vote; • prohibiting shareholders from calling a special meeting of shareholders; • the ability to issue additional shares of our common stock or preferred stock without shareholders' approval; and • advance notice requirements for raising business or making nominations at shareholders' meetings. The Indiana Business Corporation Law (" IBCL') contains business combination provisions that, in general, prohibit for five years any business combination with a beneficial owner of 10% or more of our common stock unless the holder's acquisition of the stock was approved in advance by our board of directors. The IBCL also contains control share acquisition provisions that limit the ability of certain shareholders to vote their shares unless their control share acquisition is approved. ITEM 1B. UNRESOLVED STAFF COMMENTS. None. ITEM 2. PROPERTIES. Our world headquarters is located in approximately 315,000 square feet of space in three leased office buildings in Indianapolis, Indiana. We also have a leased product distribution center in Indianapolis, Indiana. We lease five regional offices in the United States that are located in Annapolis, Maryland; Hemdon, Virginia; Irvine, California; Columbia, South Carolina; and Jacksonville, Florida. Additionally, we lease offices for each of our Canada, EMEA and APAC operations in Montreal, Quebec; Slough, United Kingdom; Tokyo, Japan; Sydney, Australia; Frankfurt, Germany; Amsterdam, Netherlands; and Kuala Lumpur, Malaysia, and have several other office leases throughout the United States and in 20 other countries. See Note 8 of Notes to Consolidated Financial Statements in Item 8 of this Annual Report on Form 10-K for further discussion on our lease commitments. We believe all of our facilities, including our world headquarters, regional offices and international offices in EMEA and APAC, are adequate and well suited to accommodate our business operations. We continuously review space requirements to ensure we have adequate room for growth in the future. On May 6, 2014, we entered into a lease agreement with Duke Construction Limited Partnership to expand our world headquarters to include a fourth, build -to -suit building in Indianapolis, Indiana. The target date for completion of construction of the fourth office building is mid -2015 and the lease term expires 10 years after construction in completed. ITEM 3. LEGAL PROCEEDINGS. The information set forth under "Legal Proceedings" in Note 12 of Notes to Consolidated Financial Statements included in Item 8 of this Annual Report on Form 10-K is incorporated herein by reference. ITEM 4. MINE SAFETY DISCLOSURES Not applicable 22 PART II. ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES. Market Information Our common stock is traded on The NASDAQ Global Select Market under the ticker symbol ININ. The following table sets forth, for the quarterly periods indicated, the high and low sales prices of our common stock, as reported by The NASDAQ Global Select Market: 23 24 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS. The following Management's Discussion and Analysis of Financial Condition and Results of Operations is intended to provide investors with an understanding of our past performance, as well as our current and potential future financial condition and should be read in conjunction with other sections of this Annual Report on Form 10-K, including Item 1 "Business;" Item 6 "Selected Financial Data;" and Item 8 "Financial Statements and Supplementary Data." Investors should carefully review the information contained in this Annual Report on Form 10-K under Item I "Risk Factors". The following will be discussed: • Overview • Outlook for 2015 • Critical Accounting Policies and Estimates • Revenues and Order Trends and Acquisition Highlights • Trends and Non -GAAP Metrics • Comparison of Years Ended December 31, 2014, 2013 and 2012 • Liquidity and Capital Resources • Contractual Obligations • Off -Balance Sheet Arrangements Overview Our Business Interactive Intelligence Group, Inc. ("Interactive Intelligence", "we", "us", or "our') is a global provider of software and services for collaboration, communications, and customer engagement. Our primary offering is our Customer Interaction Center— ("CIC") enter("CIC') product suite, a multichannel communications platform that can be deployed on -premises or through the cloud as Communications as a Service (" CaaS"). We are a recognized leader in the worldwide contact center market, where our software applications provide a range of pre -integrated inbound and outbound communications functionality. We utilize this same communications platform to provide solutions for unified communications, workforce optimization and business process automation. Our solutions are broadly applicable, and are used by businesses and organizations in various industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services. We continue to invest in the development of our technology, particularly in our next generation cloud communication platform, Interactive Intelligence PureCloudsm ("PureCloud"). The first PureCloud service was released in January 2015, and significant additional services are anticipated to be released in the first half of 2015. In addition to CIC and business process automation, we have acquired companies that provide document management, accounts receivable management and contact center capacity planning solutions. These solutions complement the functionality of CIC, expand our market potential, and provide cross -selling opportunities. Our CIC and accounts receivable management solutions can be deployed on -premises or delivered via the cloud. We continue to invest, develop and roll out our new PureCloud PlatformsM, our highly scalable, multi -tenant, next generation cloud communication platform. This platform leverages contemporary open source technologies and Amazon Web Services as the deployment back -end, targeting both the small business market and large organizations. We provide hardware including servers, gateways and telephone handsets, which are principally obtained from third parties including Hewlett-Packard Company, AudioCodes and Polycom. Certain items such as our Session Initiation Protocol ("SIP") Station for contact center agents are manufactured to our specifications, and we assemble our Interaction Gateway® using custom designed servers and third party voice cards. 25 In the past several years there has been a migration of contact centers from legacy Time Division Multiplex ("TDM") based technology from larger competitors such as Avaya, Aspect and Genesys to Voice over Internet Protocol ("VoIP"). We compete primarily with the incumbent TDM providers and Cisco when customers are implementing VoIP technology. We continue to see an increase in customers moving from on -premises to cloud -based alternatives. Our cloud -based competitors are principally inContact and Five9. We market our solutions directly to customers and through a network of approximately 350 partners throughout the world. We acquired partners or the related Interactive Intelligence business of partners in South Africa and the Netherlands in 2012 and New Zealand in 2013 to increase our direct presence internationally. In 2014, our partners accounted for 37% of all orders received, with 63% of our orders sold directly to customers. Geographically, 76% of our orders received in 2014 were from the Americas, 15% from Europe, the Middle East and Africa ("EMEA") and 9% from the Asia-Pacific ("APAC") region. For further information on our business and the products and services we offer, see Part I, Item 1, `Business" in this Annual Report on Form 10-K. Outlook for 2015 Our guidance for 2015 includes estimated cloud order growth of approximately 40%, and an approximate 8% decline in on - premises orders. Our guidance also includes estimated total recognized revenue of approximately $380 million, which represents growth of approximately 11 % compared to 2014. We expect recurring revenues, which include both maintenance contracts and cloud -based revenues, to represent approximately 60% of total revenues. We continue to add new premises -based customers as certain organizations continue to prefer our on -premises solution over the cloud; however, we expect a slight decline in product revenues in 2015. We are executing on our strategy to increase revenues in future years with a revenue model that is increasingly driven by recurring sources. Finally, our guidance includes an estimated non -GAAP operating loss of approximately $7 million, reflecting the continued increase of cloud orders as a percentage of our total orders, as well as increases in investments in developing and deploying our cloud solution and increased spending to further expand our sales and marketing efforts. Our full year 2015 non -GAAP net loss per share is expected to be approximately $0.15 based on 21.5 million diluted shares outstanding and a pro forma tax benefit of 53%. Critical Accounting Policies and Estimates We believe our accounting policies listed below are important to understanding our historical and future performance, as these policies affect our reported amounts of revenues and expenses and are applied to significant areas involving management's judgments and estimates. Such accounting policies require significant judgments, assumptions and estimates used in the preparation of our consolidated financial statements included in Item 8 of this Annual Report on Form 10-K, and actual results could differ materially from the amounts reported based on these policies. These policies, and our procedures related to these policies, are described below. See also Note 2 of Notes to Consolidated Financial Statements included in Item 8 of this Annual Report on Form 10- K for a further summary of our significant accounting policies and methods used in the preparation of our consolidated financial statements. Sources of Revenues and Revenue Recognition Policy Product revenues are generated from licensing the right to use our software solutions on -premises, and in certain instances, selling hardware as a component of our solution. Recurring revenues are generated from fees from our cloud offerings and annual support fees from on -premises license agreements. Services revenues are generated primarily from professional and educational services fees. Revenues are generated by direct sales to customers and by indirect sales through our partner channels. Product Revenues The following criteria must be met before we can recognize any revenue from a perpetual license agreement: • Persuasive evidence of an arrangement exists; • The fee is fixed or determinable; 26 • Collection is probable; and • Delivery has occurred. Upon meeting the revenue recognition criteria above, we immediately recognize as product revenues the residual amount of the total contract fees if sufficient vendor specific objective evidence ("VSOE") of fair value exists to support allocating a portion of the total fee to the undelivered elements of the arrangement. If sufficient VSOE of fair value for the undelivered elements does not exist, we recognize the initial license fee as product revenues ratably over the initial term of the support agreement once support is the only undelivered product support. The support period is generally 12 months but may be up to 18 months for initial orders because support begins when the licenses are downloaded, when support commences, or no more than six months following the contract date. If the contract includes prepaid support, the support period may be up to 36 months. We determine VSOE of fair value for support in on -premises arrangements based on substantive renewal rates the customer must pay to renew the support. The VSOE of fair value for other services is based on amounts charged when the services are sold in stand-alone sales. We recognize revenues related to any hardware sales when the hardware is delivered and all other revenue recognition criteria noted above are met. Recurring Revenues We generate recurring revenues from our cloud offerings and annual support fees. Cloud customers pay a minimum monthly fee to use a specified number of software licenses, plus any overages over the minimum. Customers are billed the greater of their minimum monthly fee or actual usage, and revenues are recognized monthly as services are delivered. The total contract fee also includes an implementation fee, which is recognized ratably over the term of the contract. We recognize annual support fees ratably over the post -contract support period, which is typically 12 months, but may extend up to three years if prepaid. Services Revenues We generate services revenues from professional services, which include implementing our solutions, and from educational services, which consist of training courses for customers and partners. Services revenues are recognized as the services are performed. Goodwill and Other Intangible Assets We review goodwill and intangible assets with indefinite lives for impairment at least annually in accordance with Financial Accounting Standards Board ("FASB") Account Standards Update ("ASU") 2011-08, Testing Goodwill for Impairment, which amends FASB Accounting Standards Codification ("ASC") Topic 350, Intangibles Goodwill and Other ("FASB ASC 350"). This guidance requires us to perform the goodwill impairment analysis annually or when a change in facts and circumstances indicates that the fair value of an asset may be below its carrying amount. Application of goodwill impairment testing involves judgment, including but not limited to, the identification of reporting units and estimation of the fair value of each reporting unit. A reporting unit is defined as an operating segment or one level below an operating segment. We test goodwill at the operating segment level as we have determined that the characteristics of the reporting units within our operating segment are similar and allows for their aggregation in accordance with the applicable accounting guidance. Based on the review of the qualitative events and circumstances outlined in FASB ASU 2011-08, we determined that it was more likely than not that the fair value of our reporting unit was greater than its carrying amount, and the two-step process of the goodwill impairment test was not necessary to perform. Identifiable intangible assets such as intellectual property trademarks and patents are amortized over a 10 to 15 year period using the straight-line method. In addition, other intangible assets, such as customer relationships, core technology and non -compete agreements are amortized over a 5 to 18 year period using the straight-line method. We determined no indication of impairment existed as of December 31, 2014 when the annual impairment tests were performed for goodwill and intangible assets. See Note 13 of Notes to Consolidated Financial Statements in Item 8 of this Annual Report on Form 10-K for further information on goodwill and other intangible assets. Stock -Based Compensation Expense Consistent with FASB ASC Topic 718, Compensation Stock Compensation ("FASB ASC 718"), we continue to use the Black -Scholes option -pricing model as our method of valuation for stock option awards. Our determination of fair value of stock option awards on the date of grant using the Black -Scholes option pricing model is affected by our stock price as well as assumptions 27 regarding a number of highly complex and subjective variables. These variables include, but are not limited to, our expected stock price volatility over the term of the awards and an expected risk-free rate of return. If factors change and we use different assumptions for estimating stock -based compensation expense associated with awards granted in future periods, stock option compensation expense may differ materially in the future from that recorded in the current period. We record compensation expense for stock -based awards using the straight-line method, which is recorded into earnings over the vesting period of the award. Stock -based compensation expense recognized under FASB ASC 718 for the years ended December 31, 2014, 2013 and 2012 was $13.3 million, $9.2 million and $6.7 million, respectively. See Note 7 of Notes to Consolidated Financial Statements in Item 8 of this Annual Report on Form 10-K for further information on our stock -based compensation. Income Taxes Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. FASB ASC Topic 740, Income Taxes ("FASB ASC 740"), establishes financial accounting and reporting standards for the effect of income taxes. We are subject to federal and state income taxes in the United States and numerous foreign jurisdictions. Significant judgment is required in evaluating our tax positions and determining our provision for income taxes. The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in our financial statements or tax returns. Variations in the actual outcome of these future tax consequences could materially impact our financial position, results of operations, or cash flows. In assessing the recoverability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon generation of future taxable income prior to the period in which temporary differences such as loss carryforwards and tax credits expire. Management considers the scheduled reversal of defused tax liabilities, if any (including the impact of available carryback and carryforward periods), projected future taxable income and tax planning strategies in making this assessment. During the fourth quarter of 2014, we recorded a deferred income tax expense of $33.4 million related to recording a valuation allowance to reduce a significant portion of our deferred tax assets. We have incurred cumulative tax losses in recent periods due to our business model shift to the cloud. Such tax losses may continue for a period of time. This deferred income tax expense reflects our assessment that it is more likely than not that the deferred tax assets will not be realizable in the foreseeable future, but has no effect on our ability to use deferred tax assets, such as loss carryforwards and tax credits, to reduce future tax payments. See Note 10 of Notes to Consolidated Financial Statements in Item 8 of this Annual Report on Form 10-K for further information on our income taxes. Research and Development Research and development ("R&D") expenditures for our on -premises and CaaS solutions are generally expensed as incurred. FASB ASC Topic 985, Software, requires capitalization of certain software development costs subsequent to the establishment of technological feasibility. Based on our product development process, technological feasibility is established upon completion of a working model. Historically, costs incurred by us between completion of the working model and the point at which the product is ready for general release have been insignificant. We capitalize costs related to our PureCloud Platform and certain projects described below for internal use in accordance with FASB ASC 350-40, Internal Use Software. Once a solution has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. The capitalization of costs ceases upon completion of all substantial testing. Costs incurred in the preliminary stages of development, maintenance and training costs are expensed as incurred. R&D expenses were $59.5 million, $50.4 million and $45.7 million in 2014, 2013 and 2012, respectively. In addition to these R&D expenses, we capitalized $16.9 million and $3.6 million of development costs for internal use software during 2014 and 2013, respectively, related to the development of our PureCloud Platform. The Company will continue to capitalize development costs 28 related to this project and will begin amortizing such costs once the software is ready for production beginning in 2015. Our R&D group is structured into technical teams, each of which follows formal processes for enhancements, release management and technical reviews. R&D expenses include a testing department that utilizes automated techniques to stress test our core software. We continue to make R&D a priority in our business in order to remain on the forefront of innovation. Legal Proceedings Liabilities for loss contingencies arising from claims, assessments, litigation, fines, and penalties and other sources are recorded when it is probable that a liability has been incurred and the amount of the assessment and/or remediation can be reasonably estimated. Legal costs in connection with loss contingencies are expensed as incurred. Revenues and Order Trends and Acquisition Highlights The following tables set forth our total revenues (in millions) and the annual growth percentage over the previous year for the past five years, a summary of the orders received during 2014 and 2013, and the geographic mix of those orders. Revenues 29 Acquisitions On May 14, 2014, we entered into a stock purchase agreement and acquired OrgSpan, Inc. ("OrgSpan'), a privately held provider of cloud -based enterprise social communication solutions. We funded the purchase of OrgSpan partially with cash on hand and partially with restricted shares of our common stock. On April 1, 2013, we entered into an agreement with Amtel Communications Ltd. ("Amtel"), and acquired certain Interactive Intelligence -related contact center assets of Amtel. We purchased these assets with cash on hand. Additional details for each acquisition are as follows: 30 The following table provides a reconciliation of GAAP net income (loss), GAAP operating income (loss) and GAAP diluted EPS with their non -GAAP counterparts for the years ended December 31, 2014, 2013 and 2012: 31 Comparison of Years Ended December 31, 2014, 2013 and 2012 Revenues Our revenues include: (i) product revenues; (ii) recurring revenues; and (iii) services revenues. These revenues are generated through direct sales to customers and through our partner channels. Product revenues include license fees for on -premises software and sales of hardware. Not all software and hardware product orders are recognized as revenue when they are received because of product general availability, certain contractual terms or the collection history with particular customers or partners. Consequently, product revenues for any particular period not only reflect certain orders received in the current period, but also include certain orders received but deferred in previous periods and recognized in the current period. In addition, a portion of product orders are related to support and recognized over the support period as recurring revenues. Recurring revenues include renewals of the support fees from on -premises license agreements and all revenues from our cloud solutions. The support fees are recognized over the support period, generally between one and three years. Cloud -based orders are typically for periods of one to five years, with an overall weighted average contract term of 55 months as of December 31, 2014. Services revenues primarily include professional and education services fees. Services revenues fluctuate based on the solution implementation requirements of our customers and partners as well as the number of attendees at our educational classes. We believe services revenues will continue to grow as product and cloud -based revenues increase, order sizes increase and as we license a greater percentage of our orders directly to our customers. 32 Recurring Revenues 2014 vs. 2013 and 2013 vs. 2012 The breakdown of recurring revenues was as follows: 33 34 Costs of Services Revenues 2014 vs. 2013 and 2013 vs. 2012 Costs of services revenues increased, resulting in a decrease in services revenue gross margin, primarily due to an increase in compensation, travel, and other direct expenses resulting from an increase in staff hired to meet the demand for our professional services. We also supplemented our services staff by increasing our utilization of third parties in each year to assist with customer implementations, resulting in increased outsourced services expense. Gross Profit 2014 vs. 2013 and 2013 vs. 2012 35 36 We invest in longer term investments with maturities up to three years to increase our overall yield on investments and monitor the allocation of funds in our investment accounts to maximize our return on investment within our established investment policy. We do not have any investments in subprime assets. 37 fourth quarter of 2014 related to recording a valuation allowance to reduce a significant portion of our deferred tax assets, resulting in a total valuation allowance as of December 31, 2014 of $33.6 million. As of December 31, 2013, the valuation allowance was $135,000. The deferred income tax expense reflects our assessment that it is more likely than not that the deferred tax assets will not be realizable in the foreseeable future, but has no effect on our ability to use deferred tax assets, such as loss carryforwards and tax credits, to reduce future tax payments. Cash payments related to income taxes were $2.4 million in 2014; however, due to establishing an allowance for net deferred tax assets, we recorded income tax expense of $23.9 million for the year ended December 31, 2014. As of December 31, 2014, we had $10 million of various tax credit carryforwards to offset taxable income and taxes payable as described in Note 10 of Notes to Consolidated Financial Statements in Item 8 of this Annual Report on Form 10-K. In December 2014, the research and development tax credit was extended through December 31, 2014. During 2014, we generated $2.5 million of federal and state research and development tax credits. We have historically used a cost plus basis for calculating taxes inmost foreign tax jurisdictions in which we operate. A cost plus tax basis limits the taxes paid in these foreign jurisdictions to a markup of the costs that we incur in these jurisdictions and is not tied to the actual revenues generated. 38 We determine our liquidity by combining cash and cash equivalents and short-term and long-term investments as shown in the table below. Based on our current expectations, we believe that our current liquidity position, when combined with our anticipated cash flows from operations and borrowing capacity, will be sufficient to satisfy our working capital requirements and current or expected obligations associated with our operations over the next 12 months. Our largest potential capital outlay in the future is expected to be related to purchases of data centers and information technology equipment. If our liquidity is not sufficient to satisfy our working capital requirements and current or expected obligations associated with our operations over the next 12 months, we may need to raise additional capital, either through the capital markets or debt financings. 39 periods The following table shows cash flows from operating activities, investing activities and financing activities for the stated 40 Contractual Obligations The following amounts set forth in the table are as of December 31, 2014 (in thousands). 41 Item 7A. 42 ITEM 8. CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. Report of Independent Registered Public Accounting Firm The Board of Directors and Shareholders Interactive Intelligence Group, Inc.: We have audited the accompanying consolidated balance sheets of Interactive Intelligence Group, Inc. (the Company) and subsidiaries as of December 31, 2014 and 2013, and the related consolidated statements of operations and comprehensive income (loss), shareholders' equity, and cash flows for each of the years in the three-year period ended December 31, 2014. In connection with our audits of the consolidated financial statements, we have also audited the consolidated financial statement Schedule II — Valuation and Qualifying Accounts. We also have audited the Company's internal control over financial reporting as of December 31, 2014, based on criteria established in Internal Control —Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company's management is responsible for these consolidated financial statements and financial statement schedule, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on these consolidated financial statements and consolidated financial statement schedule and an opinion on the Company's internal control over financial reporting based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Interactive Intelligence Group, Inc. and subsidiaries as of December 31, 2014 and 2013, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2014, in conformity with U.S. generally accepted accounting principles. Also in our opinion, the related consolidated financial statement Schedule II — Valuation and Qualifying Accounts, when considered in relation to the consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. Also in our opinion, Interactive Intelligence Group, Inc. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2014, based on criteria established in Internal Control — Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission. /s/ KPMG LLP Indianapolis, Indiana February 27, 2015 43 Interactive Intelligence Group, Inc. Consolidated Balance Sheets As of December 31, 2014 and 2013 (in thousands, except share amounts) 44 Interactive Intelligence Group, Inc. Consolidated Statements of Operations and Comprehensive Income (Loss) For the Years Ended December 31, 2014, 2013 and 2012 (in thousands, except per share amounts) 45 Interactive Intelligence Group, Inc. Consolidated Statements of Shareholders' Equity For the Years Ended December 31, 2014, 2013 and 2012 (in thousands) 46 Interactive Intelligence Group, Inc. Consolidated Statements of Cash Flows For the Years Ended December 31, 2014, 2013 and 2012 (in thousands) 47 Interactive Intelligence Group, Inc. Notes to Consolidated Financial Statements December 31, 2014, 2013 and 2012 1. THE COMPANY Interactive Intelligence Group, Inc. ("Interactive Intelligence" or the "Company") is a global provider of software and services for collaboration, communications, and customer engagement. The Company's primary offering is the Customer Interaction Center— ("CIC") product suite, a multichannel communications platform that can be deployed on -premises or through the cloud as Communications as a Service (" CaaS"). The Company is a recognized leader in the worldwide contact center market, where its software applications provide a range of pre -integrated inbound and outbound communications functionality. The Company utilizes this same communications platform to provide solutions for unified communications, workforce optimization and business process automation. The Company's solutions are broadly applicable, and are used by businesses and organizations in various industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services. The Company continues to invest in the development of its technology, particularly in its next generation cloud communication platform, Interactive Intelligence PureCloudsM ("PureCloud"). The Company commenced principal operations in 1994 and revenues were first recognized in 1997. Since then, the Company has established wholly-owned subsidiaries in 14 other countries. The Company's world headquarters are located in Indianapolis, Indiana with regional offices throughout the United States and 20 other countries. The Company markets its software solutions worldwide. 2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Principles of Consolidation The accompanying consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries after elimination of all significant intercompany accounts and transactions. Use of Estimates The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. On an on-going basis, management reevaluates these estimates including those related to revenue recognition, allowance for doubtful accounts, stock -based compensation, research and development, legal, goodwill and intangible assets, other assets and accounting for income taxes. Despite management's best effort to establish good faith estimates and assumptions, actual results could differ from these estimates. Revisions and Adjustments Effective January 1, 2014, the Company revised certain personnel related expenses which were included in cost of recurring revenues in prior periods to sales and marketing expenses. In prior years, these costs were not significant; however, as these costs have continued to increase in line with the Company's growth strategy related to its cloud offerings, the Company concluded that it is appropriate to report these personnel related expenses as sales and marketing. For the year ended December 31, 2013, $904,000 has been revised to sales and marketing expenses based on this new expense presentation. The revision did not have any impact on the overall results previously reported. During 2014, the Company separately classified deferred services revenues and deferred recurring revenues. As of December 31, 2013, $70.8 million has been reclassified to separately present deferred recurring revenues from deferred services revenues. The revision did not have any impact on the overall results previously reported. Revenue Recognition The Company reports three types of revenues: product revenues, recurring revenues, and services revenues. Product revenues are generated from licensing the right to use its software solutions on -premises, and in certain instances, selling hardware as a component of the solution. Recurring revenues are generated by annual support fees from on -premises license agreements and fees 48 from the Company's cloud offerings. Services revenues are generated primarily from professional services and educational services fees. Revenues are generated by direct sales to customers and by indirect sales through the Company's partner channels. Product Revenues For any revenues to be recognized from a perpetual license agreement, the following criteria must be met: • Persuasive evidence of an arrangement exists; • The fee is fixed or determinable; • Collection is probable; and • Delivery has occurred. For a perpetual license agreement, upon meeting the revenue recognition criteria above, the Company immediately recognizes as product revenues the residual amount of the total contract fees if sufficient vendor specific objective evidence ("VSOE") of fair value exists to support allocating a portion of the total fee to the undelivered elements of the arrangement. If sufficient VSOE of fair value for the undelivered product support does not exist, the Company recognizes the initial license fee as product revenues ratably over the initial term of the support agreement once support is the only undelivered element. The support period is generally 12 months but may be up to 18 months for initial orders because support begins when the licenses are downloaded, when support commences, or no more than six months following the contract date. If the contract includes prepaid support, the support period may be up to 36 months. The Company determines VSOE of fair value for support in on -premises agreements based on substantive renewal rates the customer must pay to renew the support. The VSOE of fair value for other services is based on amounts charged when the services are sold in stand-alone sales. The Company sells hardware manufactured by third parties, which does not contain the Company's software, and certain appliances, including the Interaction Gateway and the Interaction Media Server, which combine third -party hardware and the Company's Interaction Gateway or Interaction Media Server software. These appliances are not pre -loaded with the Company's Customer Interaction Center ("CIC") software and the Company does not require its customers to purchase these items directly from them. The Company's CIC software will still function properly on hardware, gateways or media servers purchased from other vendors. Although the appliances mentioned above are a combination of hardware and software, the software does not primarily work together with the hardware to provide the hardware's essential functionality. In addition, the Interaction Media Server software can be purchased separately and loaded onto other media servers the customer already owns or purchased from another vendor. The Company recognizes revenues related to hardware sales when the hardware is delivered and all other revenue recognition criteria are met. Contracts that contain both software and hardware are reviewed to allocate the deliverables into separate units of accounting in accordance with Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") Topic 605-25, Revenue Recognition — Multiple Element Arrangements. The units of accounting fall into one of two categories: software or non - software related products. FASB ASC 605-25 is used to allocate the fair value of each. Recurring Revenues The Company generates recurring revenues from its cloud offerings and annual support fees. For cloud contracts, customers pay a minimum monthly fee to use a specified number of software licenses, plus any overages over the minimum. Customers are billed the greater of their minimum monthly fee or actual usage, and revenue is recognized monthly as the service is delivered. The total contract fee also includes an implementation fee, which is recognized ratably over the term of the contract. The Company recognizes annual support fees as recurring revenues ratably over the post -contract support period, which is typically 12 months, but may extend up to three years if prepaid. Services Revenues The Company generates revenues from other services that it provides to its customers and partners including fees for professional services and educational services. Revenues from professional services, which include implementing the Company's solutions, and educational services, which consist of training courses for customers and partners, are recognized as the related services are performed. 49 Accounts Receivable and Allowance for Doubtful Accounts Receivable Trade accounts receivable are recorded at the invoiced amount. The allowance for doubtful accounts is the Company's best estimate of the amount of probable credit losses in the Company's existing accounts receivable. The Company estimates bad debt expense based on a percentage of revenue reported and a detailed analysis of receivables each period. The Company reviews the allowance for doubtful accounts each reporting period based on a detailed analysis of its accounts receivable. In the analysis, the Company primarily considers the age of the customer's or partner's receivable and also considers the creditworthiness of the customer or partner, the economic conditions of the customer's or partner's industry, and general economic conditions, among other factors. If any of these factors change, the Company may also change its original estimates, which could impact the level of its future allowance for doubtful accounts. If payment is not made timely, the Company will contact the customer or partner to try to obtain the payment. If this is not successful, the Company will institute other collection practices such as generating collection letters, charging interest, involving sales personnel and ultimately terminating the customer's or partner's access to future upgrades, licenses or services and technical support. Once all collection efforts are exhausted, the receivable is written off against the allowance for doubtful accounts. Cash and Cash Equivalents The Company considers all highly liquid investments with a maturity of three months or less from date of purchase to be cash equivalents. Cash and cash equivalents consist primarily of cash on deposit with financial institutions and high quality money market instruments. Investments The Company's investments, which consist primarily of taxable corporate and government debt securities, are classified as available -for -sale. Such investments are recorded at fair value and unrealized gains and losses are excluded from earnings and recorded as a separate component of equity until realized. Premiums or discounts are amortized or accreted over the life of the related security as an adjustment to yield using the effective interest method. Realized gains and losses from the sale of available -for -sale securities are determined on a specific identification basis. A decline in the market value of securities below cost judged to be other than temporary results in a reduction in the carrying amount to fair value. The impairment is charged to earnings and a new cost basis for the security is established. Interest and dividends on all securities are included in interest income when earned. Property and Equipment Property and equipment are stated at cost. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets. Leasehold improvements are amortized using the straight-line method over the lesser of the term of the related lease or the estimated useful life. The Company leases its office space under operating lease agreements. In accordance with FASB ASC Topic 840, Leases ("FASB ASC 840"), for operating leases with escalating rent payments, the Company records rent expense on a straight-line basis over the life of the lease. Impairment of Long -Lived Assets In accordance with FASB ASC Topic 360, Property, Plant and Equipment, certain of the Company's assets, such as property and equipment and intangibles subject to amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated future cash flows, an impairment charge is recognized for the amount by which the carrying amount of the asset exceeds the fair value of the asset. Goodwill and Other Intangible Assets The Company reviews goodwill and intangible assets with indefinite lives for impairment at least annually in accordance with FASB Accounting Standards Update ("ASU") 2011-08, Testing Goodwill for Impairment, which amends FASB ASC Topic 350, Intangibles Goodwill and Other ("FASB ASC 350"). This guidance requires the Company to perform the goodwill impairment analysis annually or when a change in facts and circumstances indicates that the fair value of an asset may be below its carrying amount. Application of goodwill impairment testing involves judgment, including but not limited to, the identification of reporting units and estimation of the fair value of each reporting unit. A reporting unit is defined as an operating segment or one level below an 50 operating segment. The Company tests goodwill at the operating segment level as it has determined that the characteristics of the reporting units within its operating segment are similar and allows for their aggregation in accordance with the applicable accounting guidance. Based on the review of the qualitative events and circumstances outlined in FASB ASU 2011-08, the Company determined that it was more likely than not that the fair value of its reporting unit was greater than its carrying amount, and the two-step process of the goodwill impairment test was not necessary to perform. Identifiable intangible assets such as intellectual property trademarks and patents are amortized over a 10 to 15 year period using the straight-line method. In addition, other intangible assets, such as customer relationships, core technology and non -compete agreements are amortized over a 5 to 18 year period using the straight-line method. The Company determined no indication of impairment existed as of December 31, 2014 when the annual impairment tests were performed for goodwill and intangible assets. Advertising The Company expenses all advertising costs as incurred. Advertising expense for 2014, 2013 and 2012 was $6.2 million, $6.4 million and $4.4 million, respectively. Research and Development Research and development expenditures for the Company's on -premises and CaaS solutions are generally expensed as incurred. FASB ASC Topic 985, Software, requires capitalization of certain software development costs subsequent to the establishment of technological feasibility. Based on the Company's product development process, technological feasibility is established upon completion of a working model. Historically, costs incurred by the Company between completion of the working model and the point at which the product is ready for general release have been insignificant. During 2014, the Company continued to invest in its PureCloud Platforms', its next generation cloud communication platform. This platform will be the Company's first solution offered solely as a cloud service, with no on -premises option. The costs incurred for this new platform result from internal activity, as the Company does not intend to sell the PureCloud solution but will offer PureCloud as a service. As a result, the Company capitalized $16.9 million and $3.6 million of internal use software costs relating to this new platform during 2014 and 2013, respectively. Research and development expense (after capitalization) for 2014, 2013 and 2012 was $59.5 million, $50.4 million and $45.7 million, respectively. Stock -Based Compensation Consistent with FASB ASC Topic 718, Compensation Stock Compensation ("FASB ASC 718"), the Company continues to use the Black -Scholes option -pricing model as its method of valuation for stock option awards. The Company's determination of fair value of stock option awards on the date of grant using the Black -Scholes option -pricing model is affected by the Company's stock price as well as assumptions regarding a number of highly complex and subjective variables. These variables include, but are not limited to, the Company's expected stock price volatility over the term of the awards and an expected risk-free rate of return. If factors change and the Company uses different assumptions for estimating stock -based compensation expense associated with awards granted in future periods, stock -based compensation expense may differ materially in the future from that recorded in the current period. The Company records compensation expense for stock -based awards using the straight-line method, which is expensed over the vesting period of the award. Stock -based compensation expense for employee and director stock options and restricted stock units recognized under FASB ASC 718 for the years ended December 31, 2014, 2013 and 2012 was $13.3 million, $9.2 million and $6.7 million, respectively. See Note 7 for further information on the Company's stock -based compensation. Fair Value Measurements The carrying amounts of the Company's financial instruments, including cash and cash equivalents, accounts receivable, accounts payable, and accrued liabilities, approximate their respective fair market values due to the short maturities of these financial instruments. The fair values of short-term and long-term investments are valued in accordance with FASB ASC Topic 820, Fair Value Measurements and Disclosures ("FASB ASC 820"). Income Taxes Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered 51 or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. FASB ASC Topic 740, Income Taxes ("FASB ASC 740"), establishes financial accounting and reporting standards for the effect of income taxes. The Company is subject to income taxes in both the United States and numerous foreign jurisdictions. Significant judgment is required in evaluating the Company's tax positions and determining its provision for income taxes. The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in an entity's financial statements or tax returns. Variations in the actual outcome of these future tax consequences could materially impact the Company's financial position, results of operations, or cash flows. In assessing the recoverability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon generation of future taxable income prior to the period in which temporary differences such as loss carryforwards and tax credits expire. Management considers the scheduled reversal of deferred tax liabilities, if any (including the impact of available carryback and carryforward periods), projected future taxable income and tax planning strategies in making this assessment. During the fourth quarter of 2014, the Company recorded a deferred income tax expense of $33.4 million related to recording a valuation allowance to reduce a significant portion of the Company's deferred tax assets. The Company has incurred cumulative tax losses in recent periods due to its business model shift to the cloud. Such tax losses may continue for a period of time. This deferred income tax expense reflects the Company's assessment that it is more likely than not that the deferred tax assets will not be realizable in the foreseeable future. As of December 31, 2014, the Company had $10.0 million in tax credit carryforwards recorded as deferred tax assets as well as a valuation allowance of $33.6 million. The Company will continue to evaluate the valuation of deferred tax assets in accordance with the requirements of FASB ASC 740. See Note 10 for further information on the Company's income taxes. The revenue from sales tax collected from customers is recorded on a net basis. Net Income (Loss) per Share Basic net income (loss) per share is calculated based on the weighted -average number of common shares outstanding in accordance with FASB ASC Topic 260, Earnings per Share. Diluted net income per share is calculated based on the weighted - average number of common shares outstanding plus the effect of dilutive potential common shares. When the Company reports a net loss, the calculation of diluted net loss per share excludes potential common shares as the effect would be anti -dilutive. Potential common shares are composed of shares of common stock issuable upon the exercise of stock options and vesting of restricted stock units ("RSUs"). The calculation of diluted net income per share excludes shares underlying stock options outstanding that would be anti -dilutive. The following table sets forth the calculation of basic and diluted net income (loss) per share (in thousands, except per share amounts): 52 Comprehensive Income (Loss) Comprehensive income (loss) is comprised of net income (loss) and other comprehensive income (loss). The Company reports unrealized gains (losses) on marketable securities and foreign currency translation adjustments as other comprehensive income (loss). Legal Proceedings Liabilities for loss contingencies arising from claims, assessments, litigation, fines, penalties and other sources are recorded when it is probable that a liability has been incurred and the amount of the assessment and/or remediation can be reasonably estimated. Legal costs incurred in connection with loss contingencies are expensed as incurred. Internal Use Software The Company capitalizes costs related to its PureCloud Platform and certain projects described below for internal use in accordance with FASB ASC 350-40, Internal Use Software. Once a solution has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. The capitalization of costs ceases upon completion of all substantial testing. Costs incurred in the preliminary stages of development, maintenance and training costs are expensed as incurred. During the years ended December 31, 2014 and 2013, the Company capitalized $16.9 million and $3.6 million, respectively, of costs related to the development of its PureCloud Platform. The Company will continue to capitalize development costs related to this project and will begin amortizing such costs once the software is ready for production beginning in the first half of 2015. The Company is implementing new business systems to meet its internal business needs. The Company has no substantive plans to market such software externally. During the years ended December 31, 2014 and 2013, the Company capitalized $5.2 million and $2.5 million, respectively, of costs associated with development and implementation of these systems. 3. INVESTMENTS The Company's short-term investments all mature in less than one year and the Company's long-term investments mature between one and three years. Both short-term and long-term investments are considered available for sale. In 2014 and 2013, the Company purchased short-term investments for $22.4 million and $26.4 million, respectively. As of December 31, 2014 and 2013, the Company held $20.0 million and $32.2 million, respectively, in short-term investments and $5.5 million and $9.8 million, respectively, in long-term investments that were recorded at their fair values. The Company does not invest in subprime assets. Gross realized gains and losses included in interest income, net totaled less than $15,000 in each of 2014, 2013 and 2012. Interest income, net was $1,011,000, $833,000, and $772,000 in 2014, 2013 and 2012, respectively. FASB ASC 820, as amended, defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820 also establishes a fair value hierarchy which requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. The standard describes the following three levels of inputs that may be used to measure fair value: • Level I - Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities. • Level 2 - Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. • Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. The Company's assets that are measured at fair value are classified within Level 1 or Level 2 of the fair value hierarchy. The types of instruments valued based on quoted prices in active markets include money market securities. Such instruments are classified within Level 1 of the fair value hierarchy. The Company invests in money market funds that are traded daily and does not adjust the 53 quoted price for such instruments. The types of instruments valued based on quoted prices in less active markets, broker or dealer quotations, or alternative pricing sources with reasonable levels of price transparency include corporate notes, agency bonds, commercial paper, certificates of deposit, and international government bonds. Such instruments are classified within Level 2 of the fair value hierarchy. The Company uses consensus pricing, which is based on multiple pricing sources, to value its fixed income investments. The following table sets forth a summary of the Company's financial assets, classified as cash and cash equivalents, short- term investments and long-term investments on its condensed consolidated balance sheet, measured at fair value as of December 31, 2014 and 2013 (in thousands): 54 4. ACCOUNTS RECEIVABLE AND CONCENTRATION OF CREDIT RISK The Company evaluates the creditworthiness of its customers and partners on a periodic basis and generally does not require collateral. The Company records unbilled accounts receivable, which represents amounts recognized as revenues for invoices that have not yet been sent to customers. This balance fluctuates depending on the contractual billing milestones and work performed related to projects specified in the contract. When the work performed is ahead of the billing milestones related to a services engagement, unbilled accounts receivable will be recorded. The balance of unbilled accounts receivable recorded as of December 31, 2014 and 2013 was $8.0 million and $6.5 million, respectively. No customer or partner accounted for 10% or more of the Company's revenues in 2014, 2013 or 2012 or for 10% or more of the Company's accounts receivable as of December 31, 2014 and 2013. The Company's top five partners collectively represented 17% and 26% of the Company's accounts receivable balance at December 31, 2014 and 2013, respectively. 5. PROPERTY AND EQUIPMENT Property and equipment are summarized as follows as of December 31, 2014 and 2013 (in thousands): 55 The Company had not amortized any of the capitalized internal -use software development costs related to the PureCloud Platform as of December 31, 2014, as the software was not generally available as of December 31, 2014. Capitalized internal use software amortization expense related to internal business systems totaled $1.1 million, $1.1 million and $572,000 for the years ended December 31, 2014, 2013 and 2012, respectively. Acquired developed technology amortization expense totaled $540,000, $196,000 and $163,000 for the years ended December 31, 2014, 2013 and 2012, respectively. During the years ended December 31, 2014 and 2013, the Company capitalized $16.9 million and $3.6 million, respectively, of costs related to the development of its PureCloud Platform. During the years ended December 31, 2014 and 2013, the Company capitalized $5.2 million and $2.5 million, respectively, of costs associated with the development and implementation of its internal business systems. During the year ended December 31, 2014, the Company capitalized $5.8 million of acquired developed technology, with no acquired developed technology capitalized during the year ended December 31, 2013. 7. STOCK -BASED COMPENSATION Equity Plans The Company's equity plans, adopted in 1999 and 2006, authorize the Board of Directors or the Compensation Committee, as applicable, to grant incentive and nonqualified stock options, and, in the case of the 2006 Equity Incentive Plan, as amended and as assumed by Interactive Intelligence Group, Inc. (the "2006 Plan'), stock appreciation rights, restricted stock, RSUs, performance shares, performance units and other stock -based awards. After adoption of the 2006 Plan by the Company's shareholders in May 2006, the Company may no longer make any grants under previous plans, but any shares subject to awards under the 1999 Stock Option and Incentive Plan and the Outside Directors Stock Option Plan (collectively, the "1999 Plans') that are cancelled are added to shares available under the 2006 Plan. At the Company's 2013 Annual Meeting of Shareholders on May 22, 2013, the Company's shareholders approved an amendment to the 2006 plan which increased the number of shares available for issuance under the 2006 Plan by 2,000,000 shares. A maximum of 9,050,933 shares are available for delivery under the 2006 Plan, which consists of (i) 5,350,000 shares, plus (ii) 320,000 shares available for issuance under the 1999 Plans, but not underlying any outstanding stock options or other awards under the 1999 Plans, plus (iii) up to 3,380,933 shares subject to outstanding stock options or other awards under the 1999 Plans that expire, are forfeited or otherwise terminate unexercised on or after May 18, 2006. The number of shares available under the 2006 Plan is subject to adjustment for certain changes in the Company's capital structure. The exercise price of options granted under the 2006 Plan is equal to the closing price of the Company's common stock, as reported by The NASDAQ Global Select Market, on the business day immediately preceding the date of grant. As of December 31, 2014, 2013 and 2012 there were 1,897,742; 2,338,146; and 753,883 shares of stock, respectively, available for issuance for equity compensation awards under the 2006 Plan. During 2014 and prior, the Company granted RSUs and three types of stock options. The first type of stock option is non- performance -based subject only to time -based vesting, and these stock options are granted by the Company as annual grants to executives, to certain new employees and to newly -elected non-employee directors. These stock options vest in four equal annual installments beginning one year after the grant date. The fair value of these option grants is determined on the date of grant and the related compensation expense is recognized for the entire award on a straight-line basis over the requisite service period. The second type of stock option granted by the Company is performance-based subject to cancellation if the specified performance targets are not met. If the applicable performance targets have been achieved, the options will vest in four equal annual installments beginning one year after the performance -related period has ended. The fair value of these stock option grants is determined on the date of grant and the related compensation expense is recognized over the requisite service period, including the initial period for which the specified performance targets must be met. The third type of stock option granted by the Company is director options granted to non-employee directors annually. These options are similar to the non -performance-based options described above except that the director options vest one year after the grant date. The fair value of these option grants is determined on the date of the grant and the related compensation expense is recognized over one year. These director options are generally granted at the Company's Annual Meeting of Shareholders during the second quarter of each fiscal year. The Company grants RSUs to certain key employees, executives and certain new employees. The fair value of the RSUs is determined on the date of grant and the RSUs are either time -based or performance based. The time -based RSUs vest in four equal annual installments beginning one year after the grant date. RSUs are not included in issued and outstanding common stock until the shares are vested and settlement has occurred. 56 Beginning in 2015, the Company does not intend to issue stock options, but plans to only issue time -based and performance- based RSUs to its employees, executive officers and non-employee directors. The plans may be terminated by the Company's Board of Directors at any time. Stock -Based Compensation Expense Information The following table summarizes the allocation of stock -based compensation expense related to employee and director stock options and RSUs under FASB ASC 718 for the years ended December 31, 2014, 2013 and 2012 (in thousands): 57 Stock Option and RSU Valuation The Company estimated the fair value of stock options using the Black -Scholes valuation model. During the fourth quarter of 2013, the Company re-evaluated the expected life of its stock options based on historical exercise data by reviewing the exercise, expiration and termination patterns of the Company's three types of stock options. Based on the results of this analysis, the expected life of non -performance-based stock options issued in the first quarter of 2014 changed from an expected life of 4.25 years used in 2013 to an expected life of 4.0 years, the expected life of performance-based stock options issued in the first quarter of 2014 changed from an expected life of 4.75 years used in 2013 to an expected life of 4.5 years and the expected life of annual director options issued in the second quarter of 2014 changed from an expected life of 3.5 years used in 2013 to an expected life of 4.0 years. Non -performance-based options and RSUs were historically granted throughout the year to newly -elected non-employee directors and newly -hired employees of the Company, and were granted annually to management. Performance-based options were only granted to sales and marketing employees during the first quarter of each year and annual option grants to non-employee directors only occurred during the second quarter of each year. Beginning in 2015, the Company does not intend to issue stock options, but plans to issue time -based and performance-based RSUs to its employees, executive officers and non-employee directors. The weighted -average estimated per option value of non -performance-based, performance-based and director options granted under the 2006 Plan during the years ended December 31, 2014, 2013 and 2012 was $31.38, $17.99 and $12.21, respectively, using the following assumptions: Years Ended December 31, Valuation assumptions for non -performance-based options: 2014 2013 2012 58 2013, the Company calculated expected term based on historical exercise data. The earned performance-based options accounted for 3%, 7%, and 8% of total options granted in 2014, 2013 and 2012, respectively. Estimated Pre -vesting Forfeitures: The Company includes an estimate for forfeitures in calculating stock option expense. When estimating forfeitures, the Company considers historical termination behavior as well as any future trends it expects. In 2005, the Company began issuing options with a term of six years from the date of grant. If an incentive stock option is granted to an employee who, at the time the option is granted, owns stock representing more than 10% percent of the voting power of all classes of stock of the Company, the exercise price of the option may not be less than 110% of the market value per share on the date the option is granted and the term of the option shall be not more than five years from the date of grant. RSUs are valued using the fair market value of the Company's stock on the date of grant and expense is recognized on a straight-line basis taking into account an estimated forfeiture rate. Stock Option and RSUActivity The following table sets forth a summary of stock option activity for the years ended December 31, 2014, 2013 and 2012: 59 The total intrinsic value of options exercised during the year ended December 31, 2014 was $29.5 million. The aggregate intrinsic value of options outstanding as of December 31, 2014 was $23.6 million and the aggregate intrinsic value of options currently exercisable as of December 31, 2014 was $16.7 million. The aggregate intrinsic value represents the total intrinsic value, based on the Company's closing stock price per share of $47.90 as of December 31, 2014, which would have been realized by the option holders had all option holders exercised their options as of that date. The total number of in -the -money options exercisable as of December 31, 2014 represented 682,051 shares with a weighted average exercise price of $23.41. As of December 31, 2014, there was $8.3 million of total unrecognized compensation expense related to non -vested stock options. This expense is expected to be recognized over the weighted average remaining vesting period of 1.67 years. The following table sets forth a summary of RSU activity for the year ended December 31, 2014: 60 The Company also occupies a product distribution center in Indianapolis, Indiana, has regional offices and international offices in Europe, the Middle East and Africa (" EMEA') and Asia-Pacific ("APAC"), and has several other office leases throughout the United States and in 20 other countries with initial lease terms of up to five years. The Company rents office space for sales, services, development and international offices under three to five year leases. In accordance with FASB ASC 840, rental expense is recognized ratably over the lease period, including those leases containing escalation clauses. The Company believes that all of its facilities are adequate and well suited to accommodate its business operations. The Company continuously reviews space requirements to ensure it has adequate room for growth in the future. Since December 31, 2014, the Company has not entered into any new operating leases. Rent expense, net was $12.5 million, $9.9 million and $9.1 million for the years ended December 31, 2014, 2013 and 2012, respectively. Minimum future lease payments under the Company's operating leases as of December 31, 2014 are summarized as follows (in thousands): 61 10. INCOME TAXES The following table sets forth information regarding the United States and foreign components of income tax expense for 2014, 2013 and 2012 (in thousands): 62 In assessing the recoverability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon generation of future taxable income prior to the period in which temporary differences such as loss carryforwards and tax credits expire. Management considers the scheduled reversal of deferred tax liabilities, if any (including the impact of available carryback and carryforward periods), projected future taxable income and tax planning strategies in making this assessment. During the fourth quarter of 2014, the Company recorded a deferred income tax expense of $33.4 million related to recording a valuation allowance to reduce a significant portion of the Company's deferred tax assets. The Company has incurred cumulative tax losses in recent periods due to its business model shift to the cloud. Such tax losses may continue for a period of time. This deferred income tax expense reflects the Company's assessment that it is more likely than not that the deferred tax assets will not be realizable in the foreseeable future. Therefore, the Company recorded a valuation allowance to reduce the carrying value of the deferred tax assets. As a result, the valuation allowance on the Company's net deferred tax assets increased by $33.4 million during 2014. The following table sets forth the items accounting for the difference between expected income tax expense compared to actual income tax expense recorded in the Company's consolidated financial statements (in thousands): 63 than not' recognition threshold to be sustained upon examination. The balance of the reserve was approximately $2.3 million at December 31, 2014. The Company accounts for uncertain income taxes under FASB ASC 740. The Company recognizes financial statement benefits for positions taken for tax return purposes when it is more -likely -than -not that the position will be sustained. A reconciliation of the beginning and ending amount of the gross unrecognized tax benefits is as follows (in thousands): 64 maximum potential amount of future payments set under the guarantee. However, the typical arrangement states that the Company may at any time and at its option and expense: (i) procure the right of the customer to continue to use the Company's software that may infringe a third party's rights; (ii) modify its software so as to avoid infringement; or (iii) require the customer to return its software and refund the customer the fee actually paid by the customer for its software less depreciation based on a five-year straight- line depreciation schedule. The customer's failure to provide timely notice or reasonable assistance will relieve the Company of its obligations under this indemnification to the extent that it has been actually and materially prejudiced by such failure. To date, the Company has not incurred, nor does it expect to incur, any material related costs and, therefore, has not reserved for such liabilities in accordance with FASB ASC Topic 460, Guarantees. The Company's software license agreements also include a warranty that its software products will substantially conform to its software user documentation for a period of one year, provided the customer is in material compliance with the software license agreement. To date, the Company has not incurred any material costs associated with these product warranties, and as such, has not reserved for any such warranty liabilities in its operating results. Lease Commitments and Other Contingencies See Note 8 for further information on the Company's lease commitments. The Company has received and may continue to receive certain payroll tax credits and real estate tax abatements that were granted to the Company based upon certain growth projections. If the Company's actual results are less than those projections, the Company may be subject to repayment of some or all of the tax credits or payment of additional real estate taxes in the case of the abatements. The Company does not believe that it will be subject to payment of any money related to these taxes; however, the Company cannot provide assurance as to the outcome. 13. ACQUISITIONS OrgSpan Acquisition On May 14, 2014, the Company entered into a stock purchase agreement and acquired OrgSpan, Inc. ("OrgSpaif ), a privately held provider of cloud -based enterprise social communications solutions. The Company purchased OrgSpan to leverage technology that will provide efficient deployment of the Company's PureCloud Platform. As previously disclosed, Donald E. Brown, the Company's Chairman of the Board, President and Chief Executive Officer, was a founder and majority stockholder of OrgSpan. The Company purchased OrgSpan for approximately $14.1 million, partially funded with cash on hand, which included the repayment of OrgSpan's outstanding debt of approximately $8.0 million. OrgSpan's outstanding debt consisted primarily of operating loans provided by Dr. Brown bearing interest at a rate of 4.25% per annum. Approximately $1.4 million in cash was paid to OrgSpan's stockholders (other than Dr. Brown) and to holders of vested OrgSpan stock options. In exchange for his shares of OrgSpan stock, Dr. Brown has the right to receive an aggregate of 98,999 restricted shares of the Company's common stock (the "Restricted Shares"), representing approximately $4.7 million of the purchase price, which Restricted Shares will vest and be issued by the Company upon the achievement of certain performance-based conditions tied to the launch and sales of the Company's PureCloud Platform, which incorporates certain OrgSpan products and technology. The Restricted Shares will be unregistered. The difference between the $15.6 million purchase price previously disclosed in the Form 8-K filed on May 14, 2014 and the $14.1 million noted above is a result of the difference in the value of the 98,999 Restricted Shares received by Dr. Brown for accounting purposes. The Company also retained 38 OrgSpan employees as part of the transaction. The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC Topic 805, Business Combinations ("FASB ASC 805'). The results of OrgSpan's operations were included in the Company's condensed consolidated financial statements commencing on the acquisition date. 65 The purchase price allocations for the OrgSpan transaction were prepared by the Company's management utilizing a third- party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with OrgSpan's management and historical data from the Company's other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands): 66 The purchase price allocations for the Amtel transaction were prepared by the Company's management utilizing a third-parry valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with Amtel's management and historical data from the Company's other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands): 67 patents are amortized over a 10 to 15 year period using the straight-line method. In addition, other intangible assets, such as customer relationships, core technology and non -compete agreements are amortized over a 5 to 18 year period using the straight-line method. The Company determined no indication of impairment existed as of December 31, 2014 when the annual impairment tests were performed for goodwill and intangible assets. 14. DERIVATIVES The Company enters into derivative contracts to mitigate its foreign currency risk associated with transacting business internationally. The Company uses foreign currency forward contracts to hedge the revaluation exposure of its net monetary assets and liabilities including cash, accounts receivable, accounts payable and certain intercompany payables and receivables. These hedges are undesignated and all realized and unrealized gains and losses are recorded as incurred within other income (expense) on the Company's consolidated statements of operations and comprehensive income (loss). The objective is to offset the gains and losses on the underlying exposures with the gains and losses from the forward contracts. The Company's hedging policy prohibits entering into hedge contracts that are speculative in nature. The Company records the fair value of its outstanding hedge contracts in other current assets and accrued liabilities depending upon the market value of the forward contracts at each balance sheet date. The following table summarizes the notional amount and fair value of the Company's outstanding currency contracts at December 31, 2014 and December 31, 2013, respectively. 68 In July 2013, the FASB issued FASB ASU 2013-11, Income Taxes: Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This updated guidance requires an entity to present an unrecognized tax benefit as a reduction of a deferred tax asset for a net operating loss (NOL) carryforward, or similar tax loss or tax credit carryforward, rather than as a liability when (1) the uncertain tax position would reduce the NOL or other carryforward under the tax law of the applicable jurisdiction and (2) the entity intends to use the deferred tax asset for that purpose. This ASU does not require new recurring disclosures. The Company adopted this guidance during the first quarter of 2014 and noted no material impact on its consolidated financial statements upon adoption. In May 2014, the FASB issued FASB ASU No. 2014-09, Revenue from Contracts with Customers ("FASB ASU 2014-09"), which requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. FASB ASU 2014-09 will replace most existing GAAP revenue recognition guidance when it becomes effective. This guidance becomes effective for the Company on January 1, 2017. Early adoption is not permitted. This guidance permits the use of either the retrospective or cumulative effect transition method. The Company is evaluating the effect that FASB ASU 2014-09 will have on its consolidated financial statements and related disclosures. The Company has not yet selected a transition method nor has it determined the effect of the guidance on its ongoing financial reporting. 16. UNAUDITED SELECTED QUARTERLY FINANCIAL DATA The following selected quarterly data should be read in conjunction with "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Item 7 of this Annual Report on Form 10-K. This information has been derived from unaudited consolidated financial statements of the Company that, in management's opinion, reflect all recurring adjustments necessary to fairly present the Company's financial information when read in conjunction with its consolidated financial statements and notes thereto. The results of operations for any quarter are not necessarily indicative of the results to be expected for any future period (in thousands, except per share amounts): 69 70 Interactive Intelligence Group, Inc. Schedule II — Valuation and Qualifying Accounts For the Years Ended December 31, 2014, 2013 and 2012 71 Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. The Company's management (with the participation and under the supervision of the Company's principal executive and principal financial officers) conducted an evaluation of the effectiveness of the Company's internal control over financial reporting based on the framework in the Internal Control Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO"). Based on this evaluation and the criteria in Internal Control Integrated Framework (1992) issued by COSO, management concluded that the Company's internal control over financial reporting was effective as of December 31, 2014. The Company's independent registered public accounting firm, KPMG LLP, has audited the effectiveness of the Company's internal control over financial reporting as of December 31, 2014, as stated in their report dated February 27, 2015, which is included in Item 8 of this Annual Report on Form 10-K. (c) Changes in Internal Control over Financial Reporting There have been no changes in our internal control over financial reporting that occurred during the quarter ended December 31, 2014 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. (d) Attestation Report of Independent Registered Public Accounting Firm See Independent Registered Public Accounting Firm report in Item 8 of this Annual Report on Form 10-K. ITEM 913. OTHER INFORMATION. None. 72 PART III. ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE. The information required by this Item concerning our directors and executive officers, audit committee members and financial expert, code of ethics, disclosure of delinquent Section 16 filers and shareholder director nomination procedures is incorporated herein by reference from our Proxy Statement for the 2015 Annual Meeting of Shareholders, to be filed with the SEC no later than 120 days after December 31, 2014. The following is the current biographical information with respect to our directors and our executive officers: Board of Directors Donald E. Brown, M.D. Chairman of the Board, President and Chief Executive Officer Richard G. Halperin + Former Chief Executive Officer of Coherent Networks International Inc. (GIS software company) Edward L. Hamburg, Ph.D * ^ Advisory Partner, Morgan Stanley Expansion Capital; Former Executive Vice President of Corporate Operations, Chief Financial Officer and Corporate Secretary of SPSS Inc. (provider of predictive analytics software technology and services) Michael C. Heim * ^ Corporate Vice President and Global Chief Information Officer, Whirlpool Corporation (manufacturing company) Mark E. Hill +^ Managing Partner, Collina Ventures, LLC (private investment company); Founder and Former President of Baker Hill Corporation (software company) Richard A. Reck *+ President, Business Strategy Advisors LLC (business strategy consultancy); Former Audit Partner with KPMG LLP (public accounting firm) * Member of Audit Committee + Member of Compensation and Stock Option Committee ^ Member of Nominating and Corporate Governance Committee ITEM 11. EXECUTIVE COMPENSATION. Executive Officers Donald E. Brown, M.D. Chairman of the Board, President and Chief Executive Officer Gary R. Blough Chief International Officer Stephen R. Head Chief Financial Officer Thomas J. Fisher Chief Services Officer Paul F. Weber Chief Business Officer Jeff M. Platon Chief Marketing Officer The information required by this Item concerning remuneration of our executive officers and directors, material transactions involving such executive officers and directors and Compensation Committee interlocks, as well as the Compensation Committee Report and the Compensation Discussion and Analysis, are incorporated herein by reference from our Proxy Statement for the 2015 Annual Meeting of Shareholders, to be filed with the SEC no later than 120 days after December 31, 2014. 73 ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS. The information required by this Item concerning the stock ownership of management, five percent beneficial owners and securities authorized for issuance under equity compensation plans is incorporated herein by reference from our Proxy Statement for the 2015 Annual Meeting of Shareholders, to be filed with the SEC no later than 120 days after December 31, 2014. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE. The information required by this Item concerning our policies and procedures for the review and approval of related person transactions, certain relationships and related person transactions and director independence is incorporated herein by reference from our Proxy Statement for the 2015 Annual Meeting of Shareholders, to be filed with the SEC no later than 120 days after December 31, 2014. ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES. The information required by this Item concerning the fees and services of our independent registered public accounting firm and our Audit Committee actions with respect thereto is incorporated herein by reference from our Proxy Statement for the 2015 Annual Meeting of Shareholders, to be filed with the SEC no later than 120 days after December 31, 2014. PART IV. ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES. 1. Financial Statements The Consolidated Financial Statements are set forth under Item 8 of this Annual Report on Form 10-K. 2. Financial Statement Schedule Schedule II - Valuation and Qualifying Accounts is set forth under Item 8 of this Annual Report on Form 10-K. All other schedules are omitted because they are either not required, not applicable, or the required information is otherwise shown in the Consolidated Financial Statements, the Notes thereto or Schedule II - Valuation and Quantifying Accounts. 3. Exhibits The following documents are filed as Exhibits to this Annual Report on Form 10-K or incorporated by reference herein and, pursuant to Rule 12b-32 of the General Rules and Regulations promulgated by the SEC under the Exchange Act, reference is made to such documents as previously filed as exhibits with the SEC. 74 75 INDEX TO EXHIBITS 76 Exhibit INDEX TO EXHIBITS 77 Incorporated by Reference 78 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Interactive Intelligence Group, Inc. (Registrant) Date: February 27, 2015 By: /s/ Stephen R. Head Stephen R. Head Chief Financial Officer, Senior Vice President of Finance and Administration, Secretary and Treasurer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. SIGNATURES CAPACITY DATE /s/ Donald E. Brown, M.D. Chairman of the Board of Directors, February 27, 2015 Donald E. Brown, M.D. President, Chief Executive Officer (Principal Executive Officer) /s/ Stephen R. Head Chief Financial Officer, Senior February 27, 2015 Stephen R. Head Vice President of Finance and Administration, Secretary and Treasurer (Principal Financial Officer and Principal Accounting Officer) /s/ Richard G. Halperin Director February 27, 2015 Richard G. Halperin /s/ Edward L. Hamburg, Ph. D. Director February 27, 2015 Edward L. Hamburg, Ph. D. /s/ Mark E. Hill Director February 27, 2015 Mark E. Hill /s/ Michael C. Heim Director February 27, 2015 Michael C. Heim /s/ Richard A. Reck Director February 27, 2015 Richard A. Reck 79 City of Delray Beach 2016-049 1/4/2016 BidSync BR45841 V -04W51 A,22 Supplier: Maxis360 Conflict of Interest Disclosure Form The award of this RFP/bid/contract is subject to the provisions of Chapter 112, Florida Statutes and Palm Beach County Ordinance Section 2-443. All Proposers/Bidders must disclose: the name of any officer, director, or agent who is also an employee or relative of an employee of the City of Delray Beach. Furthermore, all Proposers/Bidders must disclose the name of any City employee or relative(s) of a City employee who owns, directly or indirectly, an interest in the Proposers/Bidders firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential conflicts of interest for key personnel involved in the award of this RFP/bid/contract. The term "conflict of interest" refers to situations in which financial or other personal considerations may adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in exercising any City duty or responsibility in administration, management, instruction, research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary: ❑ To the best of our knowledge, the undersigned firm has no potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. ❑ The undersigned firm, by attachment to this form, submits information which may be a potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. Acknowledged by: Firm Name Signature Name and Title(Print or Type) Date Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Firm Name Signature Name and Title Date Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Firm Name Signature Name and Title Date Supplier: Maxis360 Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. Bid Contact Matt Nye Address 2102 SW 20th Place mnye@verteks.com Suite 602 Ph 352.482.1459 Ocala, FL 34471 Fax 352-401 -0903 Item # Line Item Notes Unit Price Qty/Unit Docs 2016-049--01-01 Submit your proposal Supplier First Offer • $820,719.47 1 /each $820,719.47 Y Y according to the RFP Product documents Code: Supplier Total $820,719.47 Item: Submit your proposal according to the RFP documents City of Delray Beach - RFP Response. pdf City of Delray Beach Network Diagram.pdf City of Delray Beach RFP Response Exhibit B.pdf Section I - Submittal Form.pdf Section III - Signed RFP Docs.pdf Section IV - Acknowledgement of Addenda.pdf Verteks Consulting 2015 Statement of Financial Condition.pdf ShoreTel Technical Requirements.pdf pathSolutions Call Simulation Test Report.pdf pathSolutions TotalView Network Assessment Report.pdf 911 _en abl e_e me rge ncy_gateway_datas heet. pdf 911_enable_emergency_routing_service_datasheet us.pdf Syn_Apps_Solution_Brief. pdf City of Delray Beach Pricing - Combined.pdf City of Delray Beach Pricing - By Location.pdf Schedule_A.xlsx Schedule_B.xlsx Schedule_C.xlsx RFP RESPONSE - RFP 2016-049 VOICE OVER INTERNET PROTOCOL (VOIP) RFP OPENING DATE: JANUARY 4t", 2016 RFP OPENING TIME: 2:00 PM LOCAL TIME V RT KS VOICE & DATA NETWORKS Presented to: City of Delray Beach Purchasing Division 100 NW 1St Ave Delray Beach, FL 33444 JShoreTef Champion Partner TRANSMITTAL LETTER Don Gulling Verteks Consulting, Inc. 2102 SW 20th Place, Ste 602 Ocala, FL 34471 Monday, January 4th, 2016 City of Delray Beach Purchasing Re: Response to City of Delray Beach RFP 2016-049 for Voice Over Internet Protocol (VoIP). Enclosed is the RFP response from Verteks Consulting for a ShoreTel Pure IP Unified Communications System for the City of Delray Beach. Based on our review of your RFP, your stated business objectives, and your stated business requirements, we're confident that our recommended solution will fully meet your needs — and provide additional benefits. Our proposal includes all the equipment, software and licenses — as well as the installation, configuration, training and support needed to install a turn -key system that fully meets the requirements and timeline specified in your RFP. Our proposal is valid for a period of 120 days from the date of this letter. Per your instructions, we have included a cashier's check in the amount of $41,000 in lieu of the requested proposal bond. The primary contact for this response is Matt Nye, our Space Coast Regional Director. Matt can be reached at 352-482-1459 or mnyeOverteks.com. Thank you again for inviting us to present a proposal for a ShoreTel Unified Communications solution for the City of Delray Beach. Respectfully submitted, r� Donald M. Gulling President Verteks Consulting, Inc. 1 I Page TABLE OF CONTENTS I. Letter of Intent & Submittal Form ................................................ Page 3 H. Statement of Organization........................................................... Page 9 III. Public Entity, Drug Free Workplace & Conflict of Interest ......... Page 25 IV. Acknowledgement of Addenda .................................................. Page 26 V. Proposer Response — Exhibit B ................................................ Page 27 VI. Schedule A, B & C.................................................................... Page 28 VII. Project Plan, Training, Warranty & Support ............................... Page 29 VIII. References................................................................................ Page 50 IX. Appendices............................................................................... Page 61 2 1 P a g e EXECUTIVE SUMMARY The City of Delray Beach requires a turn -key (fully configured and deployed) Unified Communication telecommunication system using Voice over Internet Protocols that provides abbreviated four -digit dialing between locations and systems, a centralized voice mail system that can be used transparently at all locations where the replacement telecommunication system is to be deployed, an automated call distribution application (ACD), desktop software to integrate with the telephone, redundancy between sites, multiple administrative levels, and system management from a single source. Verteks Consulting recommends the ShoreTel Pure IP Unified Communication system for the City of Delray Beach. The ShoreTel system is a state-of-the-art distributed unified communications solution that utilizes VoIP IPBX voice technology. The proposed design will "drop into" the data network infrastructure, efficiently utilizing the Local Area Network (LAN) and Wide Area Network (WAN) infrastructure to provide unified communication to all users. The ShoreTel system, with its patented architecture unlike any other system on the market includes: • High Reliability — The system has 99.999% up -time right out of the box, which means less than 6 minutes of unplanned downtime per year. • High Redundancy — The unique distributed architecture and call processing keeps the system up even when WAN or Server connectivity fails. • Ease of Administration - With centralized management on a web interface, the ShoreTel system is a single image architecture allowing management of the entire phone system from one simple location. • Lowest Total Cost of Ownership (TCO) — ShoreTel 100% guarantees the lowest total cost of ownership over the life of the system. Our proposed solution addresses all of your business objectives, including: Requirement: Provide a solution that will allow the City to replace its PRIs with SIP trunks. Our Solution: The ShoreTel system supports SIP trunking. Because SIP is a protocol and not a standard, the carrier must be certified by ShoreTel to work with the ShoreTel solution. Please see the appendices section for a list of certified providers. 3 1 P a g e Requirement: Provide an enterprise class phone system with voicemail and unified communications that can support up to 1,000 users. Our Solution: The ShoreTel system is highly modular / scalable - users can be added by simply adding more ShoreGear voice switches to the network. Maximum system capacities are as follows: m ®o ®gym I Users 20,000 Analog Phone Users 5,000 Trunk Ports 5,000 IP Phone Users 20,000 Voice Mailboxes 20,000 Requirement: Provide a solution that is easy to configure, monitor and maintain through a single management interface. Our Solution: Our proposed solution will reduce management time and costs associated with phone system management by leveraging ShoreWare Director. • Plug -and -play installation means that IP telephones plugged into the network are automatically recognized by the system and configured for immediate service. If more capacity is required, simply plug in a new ShoreGear Voice Switch and it will be automatically discovered by ShoreWare Director, providing increased telephone or trunk capacity. The browser based management console allows system administrators to make changes any time and from anywhere. • Through one Web browser, the administrator can manage all sites including the PBX, voicemail, automated attendant and desktop applications. ShoreWare Director is hosted on the main voice application server and pushes Web pages out to the system administrator. When a new user is added, for instance, the system administrator simply clicks "add new", enters the user's first and last name and hits save. The management software automatically updates the centralized database—allowing for easy backup procedures—and the change is propagated to each and every voice switch. The system then automatically creates the mailbox, updates the automated attendant dial -by -name and number, and online directories. The user even automatically receives an e-mail with a URL to download the desktop productivity application. • The System Administrator can set different levels of management access for different classes of users. For example, you could give someone the ability to 4 1 P a g e access and run reports, without having the ability to make moves, adds and changes. • ShoreWare Director provides online documentation for quick, easy answers including a complete administration guide, installation guide as well as user documentation all in one spot. Standard search tools allow you to find all the references to our topic of interest so you can get on with your task immediately. The ShoreTel UC system also provides integrated software distribution for voice switches, IP telephones, servers and desktop applications, thereby reducing support overhead and ensuring the system is always running optimally. Requirement: Provide a phone system with redundancy. Our Solution: With ShoreTel's unique distributed architecture and distributed call handling, users will always have dial tone. ShoreTel Voice Switches, which run the call processing software, are distributed and offer N+1 redundancy. Although the switches work together, the system's intelligence is distributed across the architecture so in the event of a WAN failure, each site with a switch can function independently. This means that regardless of whether the WAN fails or the phone lines fail, every user in the organization will still be able to make and receive calls. • The distributed architecture of the on-site solution has no single point of failure (very high redundancy). Each switch and site functions as an independent call processor. In the event of a WAN failure, the VoIP system automatically disconnects the ailing server and continues to place and receive calls on the Public Switched Telephone Network (PSTN) without disruption. • The ShoreTel Voice Appliances all contain a copy of the phone system director and extension list. In the event of a WAN failure, the VoIP system and all users can continue to make calls to all other users on the system. Requirement: Provide a solution that will integrate with City's Selectron IVR via SIP. Our Solution: The ShoreTel can integrate with the City's Selectron IVR via PRI interface or SIP interface. About Verteks Consulting Over the past 19 years Verteks Consulting has grown into a regional IT networking specialist with customers throughout Florida and the US. Our client base is diverse and our engineers and account managers are both highly trained and experienced. As a ShoreTel Gold Certified Partner and a Microsoft Gold Certified Partner with over 27 5 1 P a g e Microsoft certifications we have the knowledge, skills and commitment to help implement technology solutions that match your exact business needs. Privately held and headquartered in Ocala, FL, Verteks Consulting continues to post strong year over year growth, while maintaining one of the highest customer satisfaction rating in the industry. Our team's tremendous breadth and depth of knowledge combined with our unrelenting drive to provide exceptional customer service have made us one of the top tier IT providers in the state. With almost half of our annual revenue coming from the installation and support of the ShoreTel system, our experience with VoIP and the ShoreTel Unified Communications system is second to none. About ShoreTel ShoreTel introduced its first suite of premise products in 1998. Its appliance based hardware approach and single image architecture delivers superior reliability and scalability and delivers a low total cost of ownership (TCO). Intelligent appliances allow for awareness of resources within the architecture including all of the ShoreTel devices and trunking to deliver elegant and comprehensive failover and business continuity features at a fraction of the cost of competing solutions and regardless of physical locality. Deploying as a single image, regardless of geographic proximity, the ShoreTel solution allows for unmatched scalability, ease of management and deployment flexibility. The combination of mission critical levels of reliability and availability, along with superior scalability and management capabilities delivers extremely high levels of customer satisfaction, while simultaneously providing for extremely low total cost of ownership. In order to meet the customer's evolving requirements for alternative forms of communications such as instant messaging, desktop sharing, and collaboration, ShoreTel extended its portfolio of IP telephony solutions by developing and integrated Unified Communications (UC) capabilities and applications. We maintain the same Brilliantly Simple approach to UC resulting in an industry leading adoption rate for these new emerging solutions. With the increasing adoption of smart phones and tablets, more employees are requesting support of these devices, leveraging them for work as well as personal communication. In 2010 ShoreTel extended its mobility service offering of its UC solution in 2010 by acquiring Agito Networks, a provider of mobility solutions supported on IP based Private Branch Exchanges (PBXs). This solution has developed into an industry leading solution for extending the features of fixed corporate phone systems to smartphones and tablets. ShoreTel anticipates more customers will enable their employees to use the most appropriate device for communications for each user 6 1 P a g e regardless of the network type, or their location: office, home, airport, or around the world. The ShoreTel strategy is to offer a complete portfolio of IP -based desk phones, and software applications for smartphones, tablets, and computers to ensure customers have the most flexibility with their communication requirements. ShoreTel Value — Lowest Total Cost of Ownership - Guaranteed Nemertes Research, an independent research company, published a study showing that ShoreTel ranked the highest among IP Telephony vendors in areas like technology, ease of use, customer service, solution experience and performance. Research also shows that ShoreTel ranks the lowest in ongoing operational costs per user. hhOreTeI — Guaranteed Law'est TC0 .A L TCO comparison of major UC system vendors (pre -rax) 10 year analysis based on VoiceCon standard large `� enterprise configuration - 1,500 users across 3 sites 217 4 15 Long distancecharges Network costs Electricity consumption 10 System management. MAGs, downtime Support services Implementation andtraining 5 Capital costfornetsyork upgrade ® Capital costfortelephonysystem Source Data Ferrer R�ewch, Imo., Wairhouse Resew h. 0 Idem rtes Reward% AlMan Researb, The Tolly Gaup $2637 ShoreTel Mitel Avaya Microsoft Cisco TDM ShoreTel's powerful all -in -one UC solution was designed from the ground up to take advantage of IP technology and eliminates the kind of complexity found in competing solutions that keeps organizations tangled up in high costs. ShoreTel's Lowest TCO Guarantee program gives you peace of mind that by purchasing a ShoreTel UC solution, you'll see savings you can bank on. If the ShoreTel TCO Tool and/or additional independent data determine our TCO is higher than a competing solution, ShoreTel will lower its prices to beat the competition. 7 1 P a g e Conclusion ShoreTel IP Phone Systems unify business communication methods into a single, easy - to -manage, and simple -to -use solution that was designed from the ground up for IP networks. The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 20,000 users including PBX, voice mail, and automated attendant functions. The ShoreTel system is built from the ground up and designed to be the easiest to use, easiest to manage, full -featured IP phone system on the market today. Its distributed architecture is ideal for multi -site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system. With a ShoreTel Unified Communications System, the City of Delray Beach will improve organizational productivity, enhance worker mobility, benefit from included Unified Messaging capabilities, and leverage optional web conferencing and collaboration tools. Your system administrators and managers will have in-depth and granular management information at their fingertips from anywhere in the enterprise. You'll have unmatched reliability and resiliency with ShoreTel unique distributed architecture and single system image. You'll reduce costs and simplify communication between users anywhere, at any time. For all these reasons and more — we're confident that the ShoreTel Pure IP solution we propose offers the best value and the lowest total cost of ownership for the City of Delray Beach. 8 1 P a g e PROPOSER'S STATEMENT OF ORGANIZATION Verteks Consulting is a privately held Florida corporation established in January of 1997 specializing in and management of computer networks and VoIP phone systems for small business, enterprise and government clients in Florida. Verteks is headquartered in Ocala, FL Verteks Consulting, currently has 23 employees and has consistently experienced strong year over year growth. Gross revenue for 2014 was $5 million. Gross revenue for 2015 is projected to be almost $6 million. Verteks has been selling and supporting the ShoreTel Unified Communication system since 2006, and more than half of our annual revenue now comes from sales of the ShoreTel Unified Communications system. Over the past 19 years Verteks Consulting has grown into a regional IT networking specialist with customers throughout Florida, and the US. Our client base is diverse and our engineers and account managers are experienced and highly trained. As a ShoreTel Gold Certified Partner and a Microsoft Partner with over 27 Microsoft certifications we have the knowledge, skills and commitment to help implement technology solutions that match your exact business needs. We have demonstrated expertise. Verteks Consulting employs Advanced Certified ShoreTel Engineers, and Microsoft Certified Professionals (MCPs, MCSAs & MCSEs) who have a demonstrated level of technical expertise and the proven ability to deliver solutions featuring ShoreTel and Microsoft products. We have a highly trained engineering team of nine employees whose certifications include: Certification Type # of Employees ShoreTel Advance Certified Engineer 3 ShoreTel Certified Installer 4 ShoreTel Certified Design Installer 4 ShoreTel System Design Certified 4 ShoreTel Contact Center Design and Implementation Certified 2 ShoreTel Contact Center Maintaining and Supporting Certified 2 ShoreTel Contact Center Using and Designing Reports Certified 2 ShoreTel Mobility Implementation and Support Certified 1 Microsoft Certified Systems Engineer 3 Microsoft Certified Systems Administrator 4 Microsoft Certified Desktop Support Technician 1 0 Microsoft Certifications By Individual: Certified Individual MCP ID Certifications Brian Picard 3028728 MCPS MCNPS Chris Whitfield 7074688 MCPS MCNPS MCTS SA Glenn Gulling 935829 MCPS MCSA1 MCNPS Michael DuPhily 3003082 MCSE1 MCPS MCSA1 MCNPS Paul Violette 3635181 MCPS MCDST MCNPS SA Peter Kamay 2936697 MCPS MCNPS MCTS SA Steve Hall 1298062 MCSE1 MCPS MCPSI MCSA1 MCNPS SA Steven Bontz 6073927 MCSE1 MCPS MCSA1 MCNPS MCTS SA 101Page We have a broad -range of experience. Verteks Consulting offers several areas of technical expertise including infrastructure, networking, Voice Over IP, office automation, business intelligence, and other leading edge disciplines. Our services include consulting, training, implementation, maintenance and support. We deliver proactive 24x7 support. With our significant investment in leading edge service automation, monitoring and tracking systems, we're able to monitor the health and performance of your ShoreTel system and ShoreGear switches around the clock and alert our on-call technicians when needed. Our proactive support includes the ability for our engineers to securely gain remote access at anytime from anywhere in order to immediately address your needs. Our proactive system care sets us apart from our competitors and gives you the peace of mind of knowing that we're actively engaged in making sure your system runs smoothly. We're easy to do business with. Over the past years, we've invested time and money in implementing systems that make it easier for you to do business with us. We've deployed an email and web -based incident management system that your staff can use to open new trouble tickets, view the status of tickets and view notes on resolved tickets. We've increased our help desk staff to have all incoming phone calls answered by a certified engineer during regular business hours. We've implemented an on-call after- hours system to guarantee that your after-hours, weekend and holiday calls for support are responded to immediately. We provide a complete solution. We are the single point of contact for the entire solution, including any networking equipment provided by Verteks. Our proposal includes all of the installation and setup assistance you'll need and it also includes one year of full - coverage support which provides you with extensive backup support and extended warranty benefits — as well as our 24x7 monitoring and proactive system care. Our support is renewable and it entitles you to guaranteed replacement of any component for one year and it also includes free updates to new versions of system software while you're covered. I've also included time for user training on the new system so that you and your staff will be able to make the most of your new communications system. We have extensive experience working on similar projects. We first started installing VoIP systems in 1998 — long before the technology reached the level of maturity it has in the past several years. Our team has installed systems for almost every type of business, in almost every configuration possible, with clients of almost every size. 11 IPage Verteks has extensive experience in the government sector and has never been debarred, suspended or declared ineligible to contract with any federal, state or public agency. Project Approach City of Delray Beach RFP 2016-049 Network Diagram SIP Trunks SIP IP WAN Trunks / AM' (2) 5G220T1 Router [4) SG24A (1) 5A-100 Concentrator -. rloAdmn;istrartev, C Ptatforn, - HQ Ser'.Tr EGG Server'0MAa Ce -e• - 11 Our project work plan will be modified to meet the City of Delray Beach's needs, timeline and special requirements. Our proposed implementation plan includes all they key elements required for a successful implementation. We can begin our Installation process within 30 days of receiving your approval and notice to proceed. 121Page Our proposed installation plan is turn -key with limited resources required from your internal IT team. We will collaborate with your network team to identify the best QoS and VLAN strategy for the deployment and we will assist your IT team in implementing the strategy as needed. It is assumed that the City of Delray Beach's IT team will provide us with a DHCP scope for IP phones and static IP addresses for the ShoreGear switches and Director Server. We will provide centralized deployment packages (.msi) for Communicator deployment, and we will also setup an internal web -based Communicator deployment capability. We will conduct a `parallel installation' where we will install the new ShoreTel system while the existing system is in place and operational. We will fully test all features and functions, then conduct user and administrator training. After training and testing are complete we will conduct the system cutover. This approach results in essentially no `down time' for the phone system. Solution Overview The ShoreTel HQ Server and Enterprise Contact Center Server will run on physical HP rackmount servers and will be installed at City Hall. These servers can be virtualized on your Hyper -V platform should you so desire. Because we have been precluded from using VMWare, we will deploy physical devices at City Hall to manage the SIP trunks, phone capacity, conferencing/IM and analog connectivity. The Police Department will act as the failover site for purposes of this RFP response. We will deploy another physical HP rackmount server running a ShoreTel Distributed Voice Server. In the event the ShoreTel HQ server fails or becomes otherwise unavailable, the DVS will provide all system functionality with the exception of actual system management (new users cannot be added while the system is failed over to the DVS, for example). This equipment configuration can be located at the new failover/DR site when that location has been identified. The rest of the sites will feature a ShoreGear 50V switch that allows the voicemail and auto -attendants for those locations to survive locally in the event of a WAN failure. Remote users will connect via IP230G VPN phones to a VPN Concentrator via the Internet. The quality of the user's connection will depend entirely on the quality of the Internet connection — there is no quality of service on the public Internet. 131Page If selected, Mobile users will utilize our Mobiltiy solution for iPhones and Droids, and connect via a ShoreTel Mobility Router. ShoreTel Mobility allows the user to use their smartphone as their extension on the ShoreTel system. Architecture Overview ShoreTel Distributed Architecture. Mixed ITSP End -Paint Options Voice Switches WAN PSTN. _� — a+^'� Htowa2r�esed End -Point Unice Options -- Switches End -Point Options PSTN A j Client Soitns Sar MN -, P_ wa mobile dawf SoMphane IP Phone= i v� Mobile Devices VPN PhomasSh�Te3 f]oe3c� ❑ECT Phone Analog 6zuia=s The ShoreGear Voice Switches are standalone hardware devices that work in an isolated fashion but complement each other on a network to provide a seamless, single system image for all users. All ShoreGear switches run an embedded Operating System that runs from non-volatile flash memory, and is supported by local DSPs and power supply. The ShoreGear voice switches run either VxWorks or Linux, depending on the model. Additionally, all ShoreGear switches run a local copy of the ShoreWaree application, which delivers dial -tone to all of its local users, supports the standard PBX features such as hold, conference, transfer, call park and call pick, and contains the complete call routing table for all extensions, inbound/outbound call routing, and trunk access. The distributed, fully meshed architecture allows each of the voice switches to remain in contact with another, checking to make sure that each switch is "live" and functioning as 141Page C � Q CID � N o j] 40 C U o o -0 lJV C Primary back -Up V n ru ,.:nr; L.. y.r Server Server End -Paint Options Voice Switches WAN PSTN. _� — a+^'� Htowa2r�esed End -Point Unice Options -- Switches End -Point Options PSTN A j Client Soitns Sar MN -, P_ wa mobile dawf SoMphane IP Phone= i v� Mobile Devices VPN PhomasSh�Te3 f]oe3c� ❑ECT Phone Analog 6zuia=s The ShoreGear Voice Switches are standalone hardware devices that work in an isolated fashion but complement each other on a network to provide a seamless, single system image for all users. All ShoreGear switches run an embedded Operating System that runs from non-volatile flash memory, and is supported by local DSPs and power supply. The ShoreGear voice switches run either VxWorks or Linux, depending on the model. Additionally, all ShoreGear switches run a local copy of the ShoreWaree application, which delivers dial -tone to all of its local users, supports the standard PBX features such as hold, conference, transfer, call park and call pick, and contains the complete call routing table for all extensions, inbound/outbound call routing, and trunk access. The distributed, fully meshed architecture allows each of the voice switches to remain in contact with another, checking to make sure that each switch is "live" and functioning as 141Page expected. Each ShoreGear switch includes an auto -sensing 10/100 Ethernet connection and attaches directly to an industry -standard Ethernet switch. Virtual Switches load on a VMware ESX, ESXi 5.0, 5.1 for High Availability or VMotion configurations. Distributed IP Voice Architecture As its name suggests, the Distributed IP Voice Architecture represents a radical departure from traditional PBX architecture. For example, PBX systems centralize most components into a single cabinet. These components include the TDM bus (the communications path for voice traffic within the PBX), line cards (connection points for each telephone extension), trunk cards (access to external PSTN), and proprietary processors (providing call set up and tear down). In addition, the PBX cabinet may accommodate add-on applications such as voice mail or automated attendant. Unfortunately, these pieces do not work well within a company's distributed IP network infrastructure — which means a separate, proprietary voice network is required. In contrast, ShoreTel's Distributed IP Voice Architecture literally "explodes" this centralized model by disassembling and distributing voice communications intelligence throughout the IP network. With ShoreTel's Distributed IP Voice Architecture, a switched Ethernet network replaces the TDM bus. Likewise, ShoreGear IP voice switches, which can be distributed throughout the network as physical or virtual, providing distributed call control, replace PBX line cards and plug -and -play connectivity for all users with IP access, regardless of their physical location. ShoreGear switches support standard analog phones, as well as ShoreTel IP and SIP phones and convert the analog signal to an IP packet for transmission over the IP network. Each physical switch employs a UNIX operating system to maintain network routing tables and manage real-time call setup and tear down between any two users, replacing the centralized circuit -switching matrix in the PBX. Virtual Phone switches. ShoreGear switches replace PBX trunk cards by providing analog, T-1, SIP or BRI trunk interfaces to the PSTN. Additionally, Virtual SIP Trunk Switches can connect to ITSP and support up to 500 SIP trunks with the proper dedicated resources. The net result is that each ShoreGear IP voice switch functions like a self- contained PBX. ShoreTel's Distributed IP Voice Architecture also allows software intelligence to be distributed throughout the network. For example, every user on the network is empowered with ShoreTel Communicator software and unified messaging through Microsoft Outlook. 151Page This combination of capabilities enables users to leverage the PC interface to manage every aspect of their voice and data communications. In addition to these core productivity applications, ShoreTel's Distributed IP Voice Architecture enables every user to participate in a distributed customer care process by supporting voice -enabled CRM on every desktop. To ensure optimum performance, the ShoreTel architecture allows application servers, either physical or virtual, to be distributed wherever they are needed on the network. Finally, ShoreTel's Distributed IP Voice Architecture enables IT managers to have a pervasive view of the IP voice network through a single, web -based application for managing all sites, all users, and all voice applications. This unique architectural approach to distributed voice communications is extremely synergistic with today's architecture for distributed data communications. In fact, ShoreTel's architecture enables voice and data to seamlessly merge and create an enterprise -class communications environment that improves business collaboration and productivity, while reducing unnecessary cost and complexity. The ShoreTel system allows users to move from desk to desk, or office to office, without having to unplug and carry a phone with them. The ShoreTel Office Anywhere feature allows users anywhere on or off the network to sit at any phone (office, home, or mobile phone) and have that phone ring when their extension is dialed. ShoreTel Mobility extends voice and UC applications to a wide range of mobile platforms including Android, BlackBerry, iPhone, and Nokia, while integrating with major PBX and UC systems — including Cisco, Avaya, Nortel, ShoreTel, and Microsoft. Users can leverage a single converged device for both business and personal communications, and access desk -phone and UC capabilities on their devices without having to learn a new interface. Additionally, the solution's fast and automatic selection of the best network (Wi- Fi or cellular, voice over 3G/4G) allows for optimization of cost, call quality, and coverage. ShoreTel is committed to supporting open ratified standards for many important functions. ShoreTel supports standards-based voice -enabled devices/interfaces including RTP (for call handling), G.711 and G.729 (for voice packet compression across the WAN), MAPI (for unified messaging integration), SNMP (management), and SQL (for database access). ShoreTel also supports SIP, LDAP, MGCP, PoE, PRI, T1, Analog, etc. Disaster Recovery It should be noted that ShoreTel's system architecture is designed to eliminate any single point of failure. Their unique distributed model has multiple built-in redundancies at all levels to safeguard voice communications capable of exceeding 99.999% availability, and 161Page supports multiple strategies for flexible application of continuity requirements and risk appetites. To provide high availability, ShoreTel supports failover at two very important points in the system. ShoreTel supports failover for the headquarters (HQ) server and for voice switches. For the headquarters server, ShoreTel supports a backup server that monitors and can duplicate the primary server. If the primary server fails, the back-up server immediately starts operating as the headquarters server with minimal interruption. After the primary server returns to operation, the system administration must perform a manual fail -back to restore the servers to their previous operation. For voice switch backup, ShoreTel supports two approaches. The system administrator can configure extra port capacity or install a dedicated spare voice switch. A spare voice switch on the network can take over failed voice switch, which may be geographically remote to the spare switch. Deploying ShoreTel in a virtual layer allows the benefits of the VMWare resiliency. With Virtual Phone Switch deployment, N+1 redundancy can be achieved at no additional cost. The following is a list of potential emergency and disaster conditions that could occur and how the ShoreTel system would handle them. WAN Failure The ShoreTel system distributes the voice intelligence throughout the network. All ShoreGear voice switches are capable of supporting their local users regardless of the WAN. All sites would run independently. System is designed to leverage the WAN when it is available — no dependencies. ShoreWare Server Failure Dial tone and call routing runs from the ShoreGear voice switches. The server supports voice mail, auto attendant and administration applications. Core telephony continues regardless of server status. Through the use of distributed ShoreWare servers and ShoreGear 30BRIV, 50V or 90V switches, voice mail and auto attendant applications can be maintained across the network. Some customers may choose to use third party software packages to provide automatic failover to a redundant server to maintain full management capabilities. 171Page Even though the ShoreTel solution uses a distributed architecture, it functions as a single image system so there is only one database to backup making disaster recovery or replacement of the ShoreWare server very easy. The ShoreGear switches handle call processing so core telephony continues regardless of server status. The ShoreTel system does not provide for an automatic backup of its files. Customers should implement their own backup process, and include the ShoreTel database files within that process. If restoring from a ShoreTel backup file, customers will lose the following: • Any "adds, moves, changes" made since the backup • Any voicemails recorded since the backup. Virtualization PR.. MS i SOLUTIONS Server hardware failure VMware High Availability Server maintenance ' S ' vMware VMotion System upgrade Application failure on a ShoreTel IP Phone failover virtual appliancec�Ga\` - Same Site or Spare Hardware -!based at°�" ShoreTel IP Phone failover appliance failure ,�o • Same Site or Spare Supported Virtualization Features 181Page High Availability In the event of physical server failure, VMs are automatically restarted on other servers with spare capacity. In the case of operating system failure, vS Dhere HA restarts the affected VMs on the same physical server. VMotion Moves an entire running virtual machine from one physical server to another, without downtime. The virtual machine retains its network identity and connections, ensuring a seamless migration process. VM VN VN VN VM �; Y -VM VN VM VM ;� Rusrzurce Gaul x'1M Nj V PC Failure The ShoreTel system runs desktop productivity tools from the PC, but core telephony continues regardless of the PC status. The user's telephone is not affected and functions normally. ShoreGear Voice Switch ShoreGear voice switches are 100% distributed and do not rely on each other. If a ShoreGear switch goes out of service, only the users on that individual switch are impacted. Assuming no wire, telephone system, or other infrastructure damage, replacement of ShoreGear switch is a simple "plug and play" operation. Simply unplug the cables on the disabled ShoreGear switch, plug them into the replacement ShoreGear switch, and reassign an IP address, then you are ready to go. Virtual Phone Switches can be deployed for N+1 redundancy at no additional charge. Complete Power failure, with no UPS backup Each ShoreGear switch has built in bypass that will connect one analog phone user per ShoreGear switch to one analog trunk. IP Phones ShoreTel IP Phones are controlled by the ShoreGear Voice Switches. If a ShoreGear Voice Switch is disabled, the IP Phones can "auto failover" to another ShoreGear Voice Switch. 191Page Proposed Timeline - (Final timeline TBD based on client requirements) It is assumed that installation and cutover will be conducted on a departmental and/or site basis. These dates assume no delays from departments or scheduling conflicts within the City. It is assumed that pre -installation, installation, and cutover will be dictated by the City's priorities and requirements. We consider the following timeline to be "comfortable" for both parties; timeline can be compressed if necessary. Project Phase Proposed Timeline Pre -installation Phase May 2, 2016 — May 27, 2016 Installation Phase (By Department or Group) May 30, 2016 — July 29, 2016 Testing / Cutover Phase (By Department or Group) August 1, 2016 — September 16, 2016 Post Cutover / Support Phase September 16, 2016 —Ongoing 201Page Project Personnel Following are the backgrounds of the personnel that will be involved in City of Delray Beach's implementation: Verteks Consulting Project Sponsor — Don Gulling, President Don is an experienced IT professional, project manager and VoIP system architect with over 20 years of experience in the IT field. As the founder and President of Verteks Consulting, Don has worked with clients and managed projects in a wide array of industries over the past 16 years - including Insurance, Banking, Medical, Government, Distribution, Transportation, and Education. Don has pursued ongoing technical education, as well as additional project management and system design training. Don is a trained and certified VoIP system designer with 12 years of experience working with VoIP for business and government. Don has extensive system design and project management experience with IT projects of all kinds — including server virtualization, application customization, network infrastructure, wireless networking, document management, storage -area -networking, and unified communications. Don works out of the Ocala office. Verteks Consulting Account Manager — Matt Nye, Regional Director As Regional Director at Verteks Consulting, Matt manages new business development in the Space Coast, Treasure Coast and South Florida markets. Matt has more than 20 years of experience in the IT and Communications sector. Prior to joining Verteks, Matt owned his own IT company, Virtual Information Systems, and also owned and ran two real estate related ventures: Matrix Mortgage Company, a mortgage brokerage firm, and A Clear Choice Title of Brevard, a land title closing firm. In addition to building client relationships at Verteks Consulting, Matt has taken leadership roles in a variety of organizations and served on numerous boards over the years. When not traveling Matt works from his home in Melbourne. Verteks Consulting Project Manager — Steve Hall, IT Director Steve has more than 10 years of experience installing, configuring and maintaining VoIP and Unified Communications systems. He was certified as a ShoreTel Engineer on 6/12/08. Steve has served as the project manager on over 30 ShoreTel implementations and was the project manager on Jacksonville University's $500k, 8,000 -Port, 21 IPage Campus -Wide Network Upgrade project in 2008. Steve was also the project manager and lead engineer on the Walton City School Board ShoreTel system installation with over 1,000 phones. Steve was the project manager and lead engineer on the City of Mount Dora ShoreTel installation and has also managed other City VoIP installs including the City of Eustis and the City of Winter Haven. Steve has a wide range of technical credentials and certifications. Steve's Microsoft certifications include MCSE, MCPS, MCSA and MCNPS. Steve is a ShoreTel Advanced Certified Engineer and Contact Center Certified Designer / Installer. Steve has a wide array of other technical certifications from WatchGuard, Juniper, HP, 3Com, Cisco, and more. Steve works out of the Ocala office. Verteks Consulting Lead Engineer — Mike DuPhily, Network Engineer Mike is an experienced IT and networking engineer with a wide range ' of technical credentials and certifications. Mike's Microsoft certifications include MCSE, MCPS, MCSA, MCNPS and MCDBA. Mike is Microsoft Qualified on several technical competencies, including Data Management Solutions, Information Worker Solutions, and Business Intelligence Solutions. In his 9+ years at Verteks Consulting, Mike has been the project leader on over 30 server installations and over 25 ShoreTel VoIP system installations. Mike was the project manager and lead engineer on the Westcor Land Title project with 134 users at 8 sites in 6 states. Mike was also the project manager and lead installer for IAP Worldwide with 530 users across 5 sites. Mike was certified as a ShoreTel Advanced Certified Engineer and Certified Installer on 5/16/08 and has a wide array of other technical certifications from WatchGuard, Juniper, HP, 3Com, Cisco, and more. Mike works out of the Ocala office. Verteks Consulting Installing Engineer — Brian Picard Brian Picard is a ShoreTel Advanced Certified Engineers and Certified Installer, and was certified by ShoreTel on 5/16/08. Brian has an AS Degree in Computer Engineering and more than seven years of __ experience with VoIP and Unified Communications systems. He is a w Microsoft Certified Professional (MCP) and a certified BICSI low - voltage installer. Brian has served as the lead installer on more than 20 VoIP system deployments and has assisted in several large-scale ShoreTel installations and network upgrade projects. Brian was an installer on the Jacksonville University 8,000 port Ethernet upgrade and several other large projects. Brian was also the lead installer on several multi -site ShoreTel system installations. Brian works out of the Ocala office. 221Page Verteks Consulting Installing Engineer — Scott Kaczmarski Scott Kaczmarski is a ShoreTel Advanced Certified Engineer and Certified Installer. Scott has more than 5 years of experience with VoIP and Unified Communications systems and is a certified BICSI low -voltage installer. Scott has served as the lead installer on more than 15 VoIP system deployments and has assisted in several large-scale ShoreTel installations and network upgrade projects. Scott was an installer on the Jacksonville University 8,000 port Ethernet upgrade and several other large projects. Scott was also the lead installer on several multi -site ShoreTel system installations. Scott works out of the Ocala office. Noteworthy Achievements Top 1% of ShoreTel Partners Worldwide in Customer Satisfaction • Verteks Consulting has the distinction of being recognized by ShoreTel with their prestigious `World Class Customer Satisfaction Award' for 24 consecutive calendar quarters. This award is given to the top 1 % of ShoreTel partners world- wide based on independent customer satisfaction surveys. Awarded ShoreTel's 2015 Gov/Ed Partner of the Year for Florida Experience with large systems / Enterprise IT • Largest clients over 1,100 users • 43% of our supported endpoints are in systems with over 400 users • 62% of our supported endpoints are in systems with over 200 users • 50% of our installed base is in systems with over 5 sites We have an experienced team of ShoreTel Certified engineers • Our team has an average of 8 years of experience with VolP and ShoreTel • Our team has installed over 450 ShoreTel sites and 25,000+ users We deliver installation / training / support continuity • Your installation and training team will also provide your support • We monitor & maintain your configurations for high first -call resolution • Our on -boarding and cross -training process means you'll always reach someone that knows about your system, your needs and your service history We deploy our systems using our proven installation framework • We often get called in to support ShoreTel clients that were installed by others — we've developed a framework for proven success based on our findings from these prior assessments, plus our own history 231Page • Our team assignment process ensures the best match for your lead installer, and we guarantee that you will have the same team through cutover Our client satisfaction promise is part our company culture • Our culture is driven by client satisfaction, with several key elements: • Every installation, every service ticket is offered a survey • Survey results are a key part of employee training & pay • We have weekly and monthly recognition for great support We train your team and guarantee results — we follow up • We provide follow-up training in live webinar format, plus recordings • We include structured 30, 60 & 90 day follow ups with supervisors & admins Local Government ShoreTel Experience (see details on references page) City Government City of Eustis — 6 sites, 170 handsets City of Mount Dora — 4 sites, 159 handsets City of Pensacola — 41 sites, 671 handsets, Enterprise Contact Center County Government Citrus County Desoto County Schools Marion County Property Appraiser — Single site, 65 handsets Marion County Supervisor of Elections — Single site, 45 handsets Marion County Tax Collector — 8 sites, 132 handsets Walton County School District — 19 sites, 1,034 handsets State Government St. Johns River Water Management — 9 sites, 675 handsets Federal Government US Fish & Wildlife S Florida Ecological — Single site, 108 handsets 241Page REQUIREL I=®RMS Requisite documents follow this page. 251Page IV. ACKNOWLEDGEMENT OF /_\9l91:10197_1 Requisite documents follow this page. 261Page V. PROPOSER RESPONSE (EXHIBIT B) 271Page VI. SCHEDULES A, B & C 281Page VII. PROJECT PLAN, TRAINING, WARRANTY & SUPPORT Verteks Consulting has performed dozens of implementations your size over the years. For a project of this size we typically assign one Senior ShoreTel Engineer as a Project Manager and one of our ShoreTel Certified Installers. These individuals work in conjunction with your Account Manager, Matt Nye, who reports to our CEO and Project Sponsor, Don Gulling. Because Verteks Consulting wins so many local, state and federal contracts we conform to all local, state and federal safety guidelines. We have also done work in the defense sector, so all of the installers that have worked on those projects have passed extensive background checks. Proposed Timeline - (Final timeline TBD based on client requirements) It is assumed that installation and cutover will be conducted on a departmental and/or site basis. These dates assume no delays from departments or scheduling conflicts within the City. It is assumed that pre -installation, installation, and cutover will be dictated by the City's priorities and requirements. Project Phase Proposed Timeline Pre -installation Phase January 5, 2015 — January 23, 2015 Installation Phase (By Department or Group) January 26, 2015 — March 6, 2015 Testing / Cutover Phase (By Department or Group) March 9, 2014 — March 20, 2015 Post Cutover / Support Phase March 20, 2015 — Ongoing Project Tasks & Responsibilities The table below outlines the steps in the deployment process and the entity responsible for each. CITY vp� BEA Voice Communications System Analysis and Ordering ShoreTel Software & Hardware Receipt of Purchase Order into Operations 291Page Schedule Delivery N U Ship Hardware and Software (ShoreTel) ® ❑ Receive Hardware and Software ® ❑ Order Telephones (if separate from ShoreTel PO) ® ❑ Deliver Telephones (if separate from ShoreTel PO) ® ❑ Telco Call Flow Design Inventory and determine trunk requirements Order Circuits (if needed) ❑ Environmental and Infrastructure Analysis and Upgrade Power Assess Power Requirements ® ❑ Order Power and Grounding Upgrades (if needed) ❑ Purchase UPS for ShoreWare Server ❑ Purchase UPS for ShoreGear switches ❑ Purchase UPS for PoE switch for IP Phones (if ❑ necessary) Racks Assess the need for rack space for the ShoreGear ❑ Switches at each site. Order Racks (if necessary) ❑ Cabling Assess cabling needs ❑ Order cabling & equipment ❑ Ventilation Assess Ventilation requirements for the ShoreGear ❑ Switches Order Ventilation upgrades (in necessary) ❑ IP Network Assess Local Area Network needs ® ❑ Order LAN equipment (if needed) ❑ Assess Wide Area Network needs ® ❑ Order WAN equipment (if needed) ❑ Miscellaneous 301Page Assess Overhead Paging needs N U Order Overhead Paging equipment (if needed) ❑ Assess Music on Hold needs ® ❑ Order MOH equipment ❑ ShoreWare Server Assess the need to purchase a Sever ® ❑ Order ShoreWare Server ❑ ShoreWare Clients Assess the desktop PC's (do they meet ❑ Communicator requirements?) Order desktop PC upgrades (if necessary) ❑ Resource Scheduling and Tracking Power UPS installed for server ❑ UPS installed for switches ❑ UPS installed for PoE switch ❑ Power installation complete ❑ Racks Install Racks (if necessary) ❑ Cabling Install Patch Panels or cross connect blocks ❑ Install Switch to MDF Patch Panel Cables ❑ Install Station Cable ❑ Install ShoreGear Ethernet Cables ❑ Schedule cable vender for station cutover ❑ Ventilation Update Ventilation (if necessary) ❑ IP Network Install LAN equipment (if needed) ❑ Install WAN equipment (if needed) ❑ Miscellaneous Install Overhead Paging equipment (if needed) ❑ Install Music on Hold equipment (if needed) ❑ Install desktop PC upgrades (if necessary) ❑ Training 31 IPage Schedule System Admin Training x N Schedule End User / Operator Training System Load and Configuration IP Network Assign IP Addresses for ShoreGear switches and ® ❑ ShoreWare server Telco Circuits Delivered and Tested by Telco ® ❑ Schedule Telco vender for Trunk cutover and ❑ support ShoreWare Server Configure server (Windows 2003 & Service Pack 2) ® ❑ Load ShoreTel software ® ❑ ShoreWare Clients Install desktop PC upgrades (if necessary) ❑ Install Communicator software on desktop PC's ❑ ShoreTel Installation Rack Mount ShoreGear Switches ® ❑ Configure IP addresses to ShoreGear Switches ® ❑ Deploy Telephones to Users ❑ Connect New Telco Circuits ® ❑ Configure ShoreTel System Define ShoreGear Switches ® ❑ Configure Trunk Groups ® ❑ Add Users ® ❑ Configure Auto -Attendants ® ❑ Record and import Auto -Attendant greetings ® ❑ Configure Workgroups ® ❑ Review Configuration ® ❑ Training Complete System Admin Training Schedule End User / Operator Training Installation Readiness Review Environment and Infrastructure Power ® ❑ 321Page Racks N U Cabling ® ❑ Ventilation ® ❑ IP Network ® ❑ Miscellaneous ® ❑ Overhead Paging ® ❑ Music on Hold ® ❑ Voice Communications System ® ❑ ShoreWare Server ® ❑ ShoreWare Clients ® ❑ Training ® ❑ Complete End User/ Operator training ® ❑ Cut -Over System Cutover Test Telco circuits ® ❑ Cutover Telco circuits ® ❑ Test Call Flow ® ❑ Test Critical System Features (Workgroups, Menus, ® ❑ Intersite calls, Paging, MoH) Cutover stations ® ❑ Test Stations ® ❑ First Day Live Monitor System to identify any configuration issues ® ❑ Assist users & Operator with any questions ® ❑ Transition Administration and Support to Customer ® ❑ Help Desk Provide additional End User / Operator Training (if ® ❑ necessary) Project Review Documentation Delivery ® ❑ Transition to Service / Maintenance Agreement 331Page Project Resource Requirements We will require a meeting space large enough to hold our project team, plus the City of Delray Beach team, for all on-site meetings. Office furniture, power outlets, Internet access and a whiteboard are required. We will require a meeting space for end-user and administrator training. User training is usually conducted in groups of 8 to 12 users at a time, but we're willing to accommodate a group of up to 20 if there is enough space available. For user training we require seating for each user at an IP phone station — we will configure the area prior to training. Training sessions will last between 60 and 90 minutes depending on user participation and questions. Administrator training sessions are generally limited to four participants at a time and for these classes we recommend a four hour duration. For each class we'll need appropriate office furniture, power outlets, network outlets and a whiteboard — we will provide a projector and screen if one is not available. City of Delray Beach Project Sponsor — IT Manager or IT Director To guarantee a successful deployment, we ask that the IT Manager or IT Director be involved in the planning and testing of the ShoreTel system. The investment in time will be kept to a minimum, but we ask that the senior IT executive of City of Delray Beach be present at the project kick-off meeting, and at the milestone completion meeting of each phase of the project. City of Delray Beach Project Manager — IT Manager or Network Administrator We will coordinate with the City of Delray Beach designated Project Manager on every aspect of the project. The investment in time will be kept to a minimum, but in a deployment of this size, we expect between 30 and 40 hours of work over a four week period to guarantee a successful deployment. Time will be spent in meetings reviewing deliverables and making decisions on feature programming. Time will also be spent in planning session with our project team reviewing deployment, installation and configuration options. Some time will be spent adjusting or modifying internal IT systems (IP assignments, etc). We ask that the IT Manager or Network Administrator be involved in the planning and testing of the ShoreTel system, and the planning, testing and verification of QoS and VLAN deployment. This person will need to have access to and the ability to create or modify network DHCP, issue static IP addresses, confirm VLAN configuration and confirm QoS setup. Project Work Plan Prior to project kick-off, and once we have an approved proposal listing the bill of materials and all approved hardware, licenses and accessories, we'll complete and deliver a 341Page Microsoft Project 2007 document listing tasks, dependencies, owner (Verteks Consulting or City of Delray Beach), and associated labor hours for each step or phase. Based on your RFP requirements and the equipment and services we've proposed, we estimate installation to take between 220 and 280 hours (28 to 35 Man -Days), plus the effort outlined for the City of Delray Beach IT team. Included below is a standard work plan for a project of this size and scope. Work Plan Details - Pre -Installation Phase Action Items: Meet with Customer to review quote Verify that the quote matches the order Check physical environment (power, space, cabling) Plan IP & Telco network design / layout Reserve IP's for all equipment at all sites Plan DHCP for phones for each site Confirm overhead paging / music on hold for all sites Confirm desktop application deployment with admin Plan fax routing / review fax requirements Review Telco cut sheet, check published numbers Get local prefix list from Telco Confirm all equipment has arrived Verify programming details with customer Confirm user / handset / department list Deliverable — User/handset/department worksheet with all phones assigned Review internal paging groups / page zones Deliverable — paging zone worksheet showing all page zones and members Confirm Class of Service Groups Will the customer use account codes? Will the customer restrict calls? Will users or supervisors have monitor/whisper/barge or record? Deliverable — account codes worksheet (if using), CoS setting on user list Plan call routing for all phone numbers Will call routing change based on schedule? Confirm Schedule Will call routing change based on 'forced mode'? Plan Workgroup Direct All Calls to an Auto -Attendant, Live Operator, or Hunt Group? Create incoming call plan for each published number Deliverable — time of day schedules Deliverable — auto attendant description with prompt and selections per AA Deliverable — call plan for published numbers 351Page Work Plan Details - Installation Phase Action items: Verify delivered equipment matches quote/sales order Configure server OS, install ShoreGear software Enter database configuration for ShoreGear Set voice Codec for LAN and WAN Configure all on -hour and off -hour schedules for all AA Menus and Workgroups Configure Workgroups Configure AA Menus Setup and record all AA prompts and department Setup paging groups, Users / Extensions, Class of Service Groups Deploy and test all handsets Confirm receptionist setup, setup phone and adjunct Confirm training plan - provide CBT materials Confirm configuration information in support database Work Plan Details - Cutover/Testing Phase In order to minimize disruption to City of Delray Beach business functions Verteks Consulting will deploy the ShoreTel system alongside the existing system. Once the ShoreTel is installed and configured, outside service will be cutover from the old system to the new one. Action Items: Review Telco cut sheet, check published numbers Confirm user training / reception training Test and Connect Incoming Lines (Trunk Test Tool) Test incoming / outgoing on all critical numbers Test Auto Attendant menus and time -of -day service Test Class of Service Test Calling Groups / Hunt Groups Verify all testing with City of Delray Beach IT team Work Plan Details - Post Cutover / Support Phase Action Items: On-site support for two days after cutover Confirm system remote monitoring setup 361Page Setup system alarm and notification thresholds Schedule / conduct admin training Complete customer survey Schedule 30, 60, 90 day review 371Page Training Plan & Timeline The ShoreTel system is intuitive and inherently easy to use. Unlike other systems, prolonged off-site training is not required for administrators to learn the skills needed to properly support the system. Verteks Consulting maintains incredibly high Customer Satisfaction ratings because we utilize a proven training methodology that ensures our clients get the maximum benefit out of their investment in ShoreTel. We will provide training in accordance with the requirements of your RFP. Class sizes will be limited to no more than eight participants to allow for an interactive, hands on training experience. City of Delray Beach will need to provide basic office furniture (tables and chairs), two power outlets, and time for setup, teardown and training delivery. System administrators will be trained in very small groups, led by one of our senior engineers. Our system administrator classes will be delivered on-site, or at our office if the client prefers. Based on the size of your installation, we propose a single half day session. Administrators will be trained post -cutover. We typically begin the first class at 9am, with each subsequent class beginning at the top of the hour with an hour break for lunch. The last class of the day would take place at 3pm. We will coordinate with City of Delray Beach to determine the most efficient method of handling registration for class. 381Page 24 x 7 Proactive System Monitoring At Verteks Consulting we believe in the old adage "an ounce of prevention is worth a pound of cure". For this reason we've invested $85,000 in a sophisticated NOC monitoring system that combines Windows monitored services, ShoreTel event filters, and SNMP traps and alerts — all combined into a single interface with artificial intelligence to categorize each event condition. Alert conditions will create support tickets in our system and alert our on call technician. For `hard down' or emergency response we always recommend a phone call to our support line at 877-VERTEKS, which is monitored 24x7x365. NOC monitoring is also available to your support team - we can allow your team access to our full NOC system for your ShoreTel installation, so they can review statuses it if they desire. A view of our NOC dashboard — remote support team has this on a 3rd monitor, and a public wallboard in our NOC. 391Page - Mon!t01r.atu:. - !,Ionitri Du,zb,: - „4 i'ar. ua,e Monitor Name Monitor Status Monitor Duration Monitor Scan Date Monitor Next Scan -L ShoreTel - Switch - 911 Call Detected Ir . Every 5 Minutes 12,!5/2014 10:45:00 AM 12[5/2014 10:50:00 AM 1 ShoreTel -TMS -Lost Connectivity to Switch No Problems Every 5 Minutes 1117[2015 1:33; 24 PM 11,17/2015 1:.38,24 PM ShoreTel - Switch -Task exception occurred. No Problems Every 5 Minutes 1117/2015 1:32:53 PM 11[7120151:37:53 PM ShoreTel -Switch -Memory corruption No Problems Every 5 Minutes 17151201410:45:00 AM 12/51201410:50:00 AM ShoreTel - Switch -THIS too many unacknowledged events No Problems Every 5 Minutes 121512014 10:4.5:00 AM 1715/2014 10:50:00 AM ShoreTel - Switch -NvRam Failure No Problems Every 5 Minutes 12/5/2914 10:45:00 AM 72/512014 10:50;00 AM ShoreTel - Swish -Soft Switch Stopping No Problems Every 5 Minutes 1215/2014 10:45:00 AM 145/2014 10:50:00 AM ShoreTel-switcth -Call record request failed No Problems Every 5 Minutes 1.215/20141[]:45:00 AM 1215/201410:50:00 AM ShoreTel -TMS -Configuration Mismatch No Problems Every 5 Minutes 1215/2014 10:45:00 AM 171'5/2014 10:50:00 AM ShoreTel -TMS -TMS cannot communicate with switchses No Prahlems Every 5 Minutes 12/5/2014 10:45:00 AM 1215/2014 10:50:00 AM ShoreTel - Voicemail - Cannot access resources No Problems Every 5 Minutes 111712015 1:33:31 PM 11/712015 1:38:31 PM ShoreTel - Voicemail - Voice Mail failed to add message. No Problems Every 5 Minutes 11/712015 1:33:37PM 1117120151:38.:37 PM ShoreTel - Voicemail - Voicemail server is down No Problems Every 5 Minutes 721512014 10:45:00 AM 171512014 10:50;00 AM ShoreTel - Switch -Switch is recieving to many events from NT Server No Problems Every 5 Minutes 111712015 1:49:01 PM 1117120151:54X1 PM ShoreTel - Swish -Call cannot be forwarded to specified extension No Problems Every 5 Minutes 1215/2014 10:45:00 AM 12/517014 10:50:00 AM ShoreTel - Switch -Conferencing exchange connector faded No Problems Every 5 Minutes 12/5/2014 117:45;00 AM 145120 14 10:50;00 AM ShoreTel - Switch -Ethernet-Address IP address conflict No Problems Every 5 Minutes 111712015 1:32:39 PM 111712015 1:.37:39 PM ShoreTel -TMS -Lost Connectivity to Database No Problems Every 5 Minutes 1117[2015 1:33::18 PM 11[712015 1:.8:18 PM ShoreTel - Switch -Task Exception Switch Restart No Problems Every 5 Minutes 17.1712015 1:33:00 PM 111712015 1; 38:00 PM ShoreTel - Switch -Trunk Out of Service No Problems Every 5 Minutes 11/7/2015 1: 3.3:12 PM 1117/2015 1:38:12 PM ShoreTel - Switch -Ethernet link lost No Problems Every 5 Minutes 12/512014 10:44:59 AM 1215/2014 10:49:59 AM ShoreTel -Switch -Excessive Packet Loss No Problems Every 5 Minutes 72/5/2014 7.0:44:59 AM 72151201410:49:59 AM ShoreTel - Switch -Fan Failed No Problems Every 5 Minutes 12/5/2014 10:44:59 AM 1215/2014 10:49:59 AM ShoreTel - Switch -Temperature To Hot No Problems Every 5 Minutes 1215/2014 10:45:00 AM 12/512014 10: 50; 00 AM ShoreTel - Switch -Tl Framing/Signal Errors No Problems Every 5 Minutes 11.712015 11:55:47 PM 1118/2015 12:00:47 AM ShoreTel - Swihfh - D-Charmel Down No Problems Every 5 Minutes 11/1412015 8:57:08 PM 11/1412015 7:02:08 PM ShoreTel - Switch - Lost Connectivity to Switch No Problems Every 5 Minutes 10110[2015 11:56:48 PM 10111[2015 12:01:48 AM ShoreTel -TMS -TMS Assertion Failure No Problems Every 5 Minutes 72/5/2014 10:45:00 AM 14512014 10:50:00 AM ShoreTel - Switch -Unexpected Ethernet address for switch No Problems Every 5 Minutes 12/5/2014 10:45:00 AM 145/2014 10:.50:00 AM ShoreTel -Switch -Backup faded with error. Ftpsync No Problems Every 5 Minutes 12/5/70141.0:45:00 AM 72[5/20141.0:50:00 AM ShoreTel - violation of license agreement No Problems Every 5 Minutes 111712015 1:33:18 PM 11[712015 1:38:18 PM A view of our NOC configuration — ShoreTel specific events and filters. Warranty & Support Procedures Another reason Verteks Consulting maintains an incredibly high customer satisfaction rating is because we have invested a tremendous amount of time and money into our support management system and remote support infrastructure. Your new ShoreTel equipment is covered by a one year manufacturer's warranty. Support tickets can be opened via phone or through our web site, and are escalated according to priority and/or Service Level Agreement. Most ShoreTel support incidents can be resolved via remote access, and because Verteks Consulting will be proactively monitoring the City of Delray Beach installation using our system agent we will many times know about problems or issues before City of Delray Beach administrators do. New support tickets are assessed, assigned a level of impact and severity, and based on that assessment given a Service Level Agreement guarantee for response. Our support infrastructure is geared towards supporting VoIP systems and our 24x7x365 support availability can be verified by contacting our clients that require critical response — including Police Departments, Fire Departments and other critical first -responders. 401 ?age After business hours support is delivered on an on-call basis and we rotate a team of three (3) on-call engineers each week (a primary, backup and escalation engineer). Customers simply call our toll-free number and select the option for `Emergency Support'. The on-call team has a standard escalation procedure and live response is guaranteed for critical situations and `hard down' emergencies. In the event of a critical system outage, we guarantee that a trained and certified engineer with knowledge of your system will be available for remote support within 4 hours, 24x7x365. Each of the Support Tiers we offer include everything necessary to ensure the City of Delray Beach ShoreTel installation functions flawlessly and is upgraded on a regular basis (as long as maintenance is current). Service Level Agreements Verteks Consulting prides itself on exceptional support after the sale. Our ShoreTel Customer Satisfaction rating (Net Promoter Score) is among the best in the world. Your ShoreTel hardware will come with a one year manufacturer warranty. The following matrix shows our SLA response times for post cut support. The prices quoted in this RFP reflect our Platinum level of support. 41 IPage Description Silver Gold Platinum Adds free on-site Adds free remote Unlimited support with support for Plan Type support and labor our most rapid response hardware and other as noted guaranteed benefits ShorePhones Covered Optional Yes Yes Advanced Advanced Hardware Replacement Replacement 4 Replacement 4 Advanced Replacement 4 Hours - Labor Hours - Labor Hours - Labor Included Included Included Remote Troubleshooting Support 2 Included Included Included Remote Adds/Moves & Changes s 15 Minutes each 30 Minutes each Unlimited ShoreTel Software Updates Yes Yes Yes Available for Download Director Remote Upgrades 1 Free, $300 each 2 Free, $300 each Per Year4 additional additional Unlimited Contact Center Remote 1 Free, $450 each Upgrades Per Year $450 each additional Unlimited Onsite Upgrades 5 $450 $300 Unlimited Remote Support on Yes Yes Yes downed system 2 hours during 2 hours during 1 hour during Normal Normal Business Normal Business Response SLA Critical Business Hours and 2 Service Request 6 Hours and 4 hours Hours and 4 hours hours at all other times at all other times at all other times including Holidays including Holidays including Holidays 8 hours during 4 hours during 2 hour during Business Response SLA Non Critical Business Hours, Business Hours, Hours, 4 hours at all Service Request next business day next business day other times at all other times at all other times 24X7 Proactive Monitoring From VCI NOC 7 Yes Yes Yes Windows OS Maintenance on ShoreWare Servers 8 Yes Yes Yes Off Site Backup of ShoreWare Director 9 Quarterly Monthly Monthly Professional Services Rate for non -warranty onsite $50/Half Hour $45/Half Hour $45/Half Hour support 10 Webinar End User and 2 Seats in Free 4 Seats in Free 8 Seats in Free Monthly Administrator Training 11 Monthly Q&A Monthly Q&A Q&A 421Page Support Plan Definitions, Clarifications and Terms & Conditions for Verteks Consulting Support Plans Note #1 - Hardware Replacement - Four hour hardware replacement is available only to locations within Florida. Hardware replacement for customer locations that are not within Florida will be handled via Advanced Replacement Next Business Day. All handsets are shipped UPS Ground; on-site support for handsets is not included in any plan. Note #2 - Remote Troubleshooting Support - VCI will provide remote troubleshooting of defects and inoperability of features and functions as originally deployed and /or as installed by VCI. Note #3 - Remote Adds/ Moves and Changes - For no charge, VCI will provide non-complex Adds/Moves and Changes to users, user's class of service and user groups, voicemail password resets and user modifications. Work Groups, Auto Attendants, ECC Call Flow and other complex adds and changes are not included. Requests are limited to the per request time constraints in the individual support plans. Note #4 - Remote Upgrades — For Director upgrades, VCI will perform the upgrade of ShoreWare Director Server, Remote/Application Servers, ShoreGear Switches, Phones and confirm and test functionality after the upgrade is performed. For Contact Center upgrades, VCI will perform the upgrade of the Contact Center Server and test functionality after the upgrade is performed. Communicator/ShoreTel Communicator and Contact Center Agent/Supervisor desktop application upgrades per workstation will be performed by the client with instruction and guidance from VCI. A qualified client representative is required to be on-site during the entire remote upgrade process. Note #5 - On -Site Upgrades - VCI will perform the ShoreTel software upgrade on site at the HQ location. VCI will upgrade the ShoreWare Director Server and ShoreGear Switches that are housed at the main site. All remote/Application Servers and ShoreGear Switches will be upgraded remotely from the main site. On-site upgrades must be performed between 7:30am and 7:30pm M -F, on-site upgrades after hours are charged on an hourly basis. The ShoreTel Communicator/ShoreTel Communicators at all workstation locations are the responsibility of client. VCI will provide instructions for the Communicator/Communicator station upgrades. Note #6 - Critical Service Request SLA - A Critical Service Request is defined as a "System Down." A "System Down" is defined as: Over 50% of inbound and/or outbound calling and/or Voicemail, Auto Attendants, Workgroups, or Contact Center are not functional. This SLA guarantees that VCI will provide a response to the client within the terms of the SLA. If VCI fails to meet the required SLA, VCI will provide a service credit for $100 per missed incident. Note #7 - Proactive Monitoring - VCI will provide monitoring of ShoreWare Director Servers and ShoreGear Switches via VCI's Managed Care System. Our system will alert VCI's NOC upon any failure and will be proactively acted upon. Proactive Monitoring requires remote internet connectivity of Software Agent Application between the client's locations and VCI's NOC. Clients firewall and /or routers will be required to allow our Agent Application to notify and be accessed by VCI's NOC to perform Proactive Monitoring. 431Page Note #8 - Windows OS Maintenance ShoreWare Director Server - Includes required patch updating per ShoreTel's technical specification and recommendations. Note #9 - Off-site back-up of ShoreWare Director Servers - VCI will back-up and store customers database folder as installed or upon agreement at a centrally secure storage location in the VCI NOC. Backups will be made at the interval specified in the support plan. Note #10 - All "on-site" services are quoted at regular business hours, defined as Monday to Friday from 8:OOam to 5:30pm Eastern Time, excluding Federal Holidays. After hours services are available at 1.5 times the normal rate. Note #11 - All webinar training is pre -scheduled and the Client is entitled to enroll in classes on a first-come, first served basis. Classes are limited to a maximum of 15 participants per class. End user and administrator training sessions are conducted at least once per month. Hardware Updates — In the event ShoreTel deems it necessary to issue critical Engineering Change Orders, ("ECO's"), Client will receive a replacement ShoreTel switch with those ECO's installed during the term of the agreement. The installation of replacement ShoreTel switches is not included as part of Bronze or Sliver Support Plans and is the responsibility of the Client. If Client has purchased a Gold or Platinum Support Plan, then labor to install is included. No Installation or Delay. The Client may elect to not install or to delay the installation of ShoreWare System software or ShoreGear updates. If the Client elects not to install two successive updates of either hardware or software, Client will be subject to an update charge or may incur additional charges for support due to the additional costs associated with supporting older versions of the product. Latest Release — Client shall maintain all ShoreTel hardware and software within two versions of current release level including ShoreGear held as replacement parts. Installation of new software and hardware is the Client's responsibility and will be installed in accordance with ShoreTel's specifications. Installation support for subsequent hardware and software purchases and/or releases are available and are priced separately. Access — Verteks Consulting reserves the right to remotely access Client's system to a) review the final installation for quality assurance purposes, b) provide remote installation support, and/or c) for system auditing and license compliance reviews. Client may elect to provide this access to the ShoreTel IP Voice Communication System server as well as any remote control software on the server as specified by VCI; provided, however, that if Client does not elect to provide remote access, VCI shall charge Client fees for on-site access in accordance with VCI's then - current price list. Maintenance of Systems — Client shall maintain the switch room cable plant, ShoreTel server, including software updates, client PC's, LAN/WAN equipment, telephone sets, and all other third party products or applications. Client shall keep the equipment in good working condition and shall provide proper site environment as defined in the product documentation during the continuance of this Agreement. Consumable items such as batteries, wall mount kits, line cords, handset cords and patch cords are not covered under this Agreement. Client shall maintain all ShoreTel hardware and software within two versions of current release level including ShoreGear held as replacement parts. 441Page ShoreTel Statement of Warranty LIMITED WARRANTY. ShoreTel warrants to the end user ("Customer") that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from ShoreTel or its authorized reseller. ShoreTel's sole obligation under this express warranty shall be, at ShoreTel's option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, ShoreTel may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of ShoreTel. Replacement products or parts may be new or reconditioned. ShoreTel warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to ShoreTel must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to ShoreTel until the returned item is received by ShoreTel. The repaired or replaced item will be shipped to Customer, at ShoreTel's expense, not later than thirty (30) days after ShoreTel receives the defective product, and ShoreTel will retain risk of loss or damage until the item is delivered to Customer. EXCLUSIONS. ShoreTel will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow ShoreTel's installation, operation, or maintenance instructions. • Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product. • Abuse, misuse, negligent acts, or omissions of Customer and persons under Customer's control, or • Acts of third parties, acts of God, accident, fire, lightning, power surges or outages, or other hazards. WARRANTY EXCLUSIVE. IF A SHORETEL PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SHORETEL'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON -INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SHORETEL NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS. SERVICE AGREEMENTS. Please contact your ShoreTel Authorized Reseller for information about service agreements applicable to your product. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, SHORETEL EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION 45 1 Page OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SHORETEL OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SHORETEL'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights, which may vary depending on local law. GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. 461Page ShoreTel End User License Agreement This End User License Agreement (the "Agreement") is a legal Agreement between you (either an individual or an entity) and ShoreTel, Inc. (the "Company"), regarding the use of the Company's software, which may include user documentation provided in "online" or electronic form (the "Software"). By installing, copying, or otherwise using the Software product described in the cover sheet, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, promptly return all CDs, packages and accompanying items (including printed materials and binders or other containers) to the place you obtained them for a full refund. Grant of License. This Agreement permits you to use the software products you acquired as described in the cover sheet, for internal purposes only. The Software is "in use" on a computer when it is loaded into the temporary memory (i.e., RAM) or installed into the permanent memory (e.g., hard disk, CD-ROM, or other storage device) of that computer. Copyright. The Software is owned by the Company or its suppliers or licensors and is protected by United States copyright laws and international treaty provisions. Therefore, you may not use, copy, or distribute the Software without authorization. Restrictions. You may not rent, lease, loan or sublicense the Software. Except as expressly provided herein, you may not transfer any or all of your rights under this Agreement. You may transfer your rights under this Agreement with prior written consent from the Company in case you are acquired or merge with other entity, provided you transfer this Agreement, the Software and all accompanying printed materials, retain no copies, and the recipient agrees to the terms of this Agreement. You may not modify, decompile, disassemble, reverse engineer or otherwise attempt to derive the source code of the Software, except to the extent the foregoing restriction is expressly prohibited by applicable law. You may not modify or create derivative works based upon the Software. ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY THE COMPANY. Compliance Assurance. To ensure compliance with the terms of this Agreement, the Company shall have the right to inspect and audit all the books and records relevant to the use of the licenses granted hereunder and reserves the right to request that you conduct an internal audit at any time. If such audit shall disclose any discrepancy between the licenses purchased and the licenses used, you shall promptly pay the Company for any amounts underpaid, together with interest thereon at a rate of 1.5% per month or partial month during which such amount was owed and unpaid, or the highest rate allowed by law, from the date such amount became due until finally paid. Limited Warranty. The Company warrants that the media on which the Software is furnished under normal use will be free from defects in materials and workmanship for a period of ninety (90) days from the date of receipt. This warranty is valid only for the original purchaser. Some states do not allow limitations on implied warranties, so the above limitation may not apply to you. The Company's entire liability and your exclusive remedy under this warranty will be replacement of the defective media that does not meet the Company's limited warranty and that is returned to the Company or a Company authorized representative with a copy of your receipt. This limited 471Page warranty is void if failure of the Software has resulted from accident, abuse, or misapplication. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. NO OTHER WARRANTIES. YOU ASSUME ALL RESPONSIBILITIES FOR SELECTION OF THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION OF, USE OF, AND RESULTS OBTAINED FROM THE SOFTWARE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THE SOFTWARE AND THE ACCOMPANYING WRITTEN MATERIALS. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. YOU ASSUME THE ENTIRE COST OF ANY DAMAGE RESULTING FROM THE INFORMATION CONTAINED IN OR COMPILED BY THE SOFTWARE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT WILL THE COMPANY OR ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES IN ANY ONE OR MORE CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE. THIS LIMITATION WILL APPLY REGARDLESS OFTHE FAILURE OF ANY ESSENTIAL REMEDY. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. U.S. Government -Restricted Rights. The Software and accompanying documentation are deemed to be "commercial computer Software" and "commercial computer Software documentation," respectively, pursuant to DFAR Section 227.7202 and FAR Section 12.212, as applicable. Any use, modification, reproduction release, performance, display or disclosure of the Software and accompanying documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except as to the extent expressly permitted by the terms of this Agreement. Export Restrictions. You may not download, export, or reexport the Software (a) into, or to a national or resident of, any country to which the United States has embargoed goods, or (b) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list. 481Page General. This Agreement is governed by the laws of the United States and the State of California, without reference to conflict of laws principles. Any dispute between you and the Company regarding this Agreement will be subject to the exclusive venue of the state and federal courts in the state of California. The Company's licensors are third party beneficiaries of this Agreement and certain provisions herein are made expressly for the benefit of, and are enforceable by, such licensors. This Agreement is the entire agreement between you and the Company and supersedes any other communications or advertising with respect to the Software and documentation. If any provision of this Agreement is held invalid, the remainder of this Agreement will continue in full force and effect. Should you have any questions concerning this Agreement, or if you desire to contact the Company for any reason, please contact: Legal Department ShoreTel, Inc 960 Stewart Drive Sunnyvale, CA 94085 Tel: 408.331.3300/ Fax: 408.331.3333 491Page VIII. REFERENCES (Please protect the confidentiality of this information) Government References City of Eustis Installation Date: July, 2004 System Size: 6 Sites, 170 Stations Contract Value: $103,000 Budget / Timeline: Project completed on budget and on time Contact: Jim Myers Phone: (352) 483-5430 Fax: 352-357-1970 Email: myerso0ci.eustis.fl.us 10 S Eustis St, Eustis, FL 32726 The City of Eustis had an existing 3Com NBX 100 system in City Hall and Finance departments. Verteks Consulting was hired to install new systems in the Police Department, Fire Department and Recreation Department and to integrate all systems into a single -image system with extension to extension dialing, intercom and reporting across all departments. We installed a 3Com NBX V5000 for the Police Department with redundant power and redundant hard drives, and we installed a 3Com NBX 100 for the Fire and Recreation departments. We integrated all systems using 3Com's proprietary Virtual Tie Line capability and created custom dial plans for all site to site calls that are still in use today. City of Mount Dora Installation Date: July 2011 System Size: 6 Sites, 161 Stations Contract Value: $85,000 Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Johnna Shamblin, MIS Director Phone: 352-735-7108 Fax: (352) 735-0883 Email: sham blin00ci.mount-dora.fl.us 900 N Donnelly St., Mount Dora, FL 32757 501Page The City of Mount Dora was looking for a Unified Communication system to meet the following needs: • Provide a centralized phone system with easy centralized management • Provide a reliable, easy to use system with minimal downtime • Provide a solution that offers low-cost operation over the life of the system Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to meet all of the above requirements. • ShoreTel's single image and centralized web based management interface provides easy access to the phone system management from any internet capable device, even smartphones. • ShoreGear voice appliances, which hold dial tone and handle call setup and tear down, have a mean time between failures (MTBF) of 12 — 19 years providing a stable system with 99.999% reliability right out of the box. • ShoreGear appliances use less energy than a standard light bulb helping reduce operating costs and Total Cost of Ownership (TCO) over the life of the system. The ShoreTel solution guarantees to have the lowest TCO of any phone system over a 10 -year period. City of North Port* Installation Date: In process System Size: 15 Sites, 500 Stations Contract Value: $395,000 Budget / Timeline: On budget and on time so far Contact: Jeff Kasson Phone: (941) 429-7211 Email: ikasson@cityofnorthport.com 4970 City Hall Blvd, Northport, FL 34286 172 miles from Ocala headquarters City of Pensacola Installation Date: May, 2011 System Size: 41 Sites, 685 Stations Contract Value: $525,000 Budget / Timeline: Project completed on budget and on time 51 IPage Contact: Brenda Kahalley, Communications Tech II Phone: 850-436-5639 Fax: 850-595-1281 Email: bkahalley@ci.pensacola.fl.us 222 West Main Street, 6t" Floor, Pensacola, FL 32502 378 miles from Ocala headquarters Other Components: ShoreTel Contact Center and Call Recording — 45 Agents Budget / Timeline: Project completed under budget and ahead of all deadlines The City of Pensacola stated the following Business requirements of the proposed solution include: • Provide unified dialing between all locations • Provide centralized administration for phone service • Provide centralized voicemail that can be accessed from anywhere • Provide site survivability at many of the sites in the event of a disaster Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to meet all of the above business requirements. • ShoreTel's unique distributed architecture and single image management interface provides centralized administration for the phone system and site survivability at many of the sites in the event of a disaster. • The ShoreWare Voice Mail service is provided as a standard for all users (including unified messaging with Outlook). Voicemail is available for each user. The ShoreTel voicemail system can accommodate up to 10,000 voicemail users on a single system. • Users on the ShoreTel system are able to extension dial any other user on the system architecture regardless of their location. Citrus County Date Completed: September, 2015 System Size: 18 sites, 1,000 handsets, Enterprise Contact Center Other Components: Mobility, Emergency Notification, Outbound Campaign Dialer Contract Value: $750,000 Budget / Timeline: Project completed on time and on budget Contact: Darryl Clouse, Director of IT Phone: (352) 527-5230 Email: darryl.clouse@bocc.citrus.fl.us 521Page 3600 W. Sovereign Path, Suite 250, Lecanto, FL 34461 Citrus County stated the following Business requirements of the proposed solution include: • Provide unified dialing between all locations • Provide centralized administration for phone service • Provide centralized voicemail that can be accessed from anywhere • Provide site survivability at different sites in the event of a disaster • Provide call center functionality for the Tax Collector and Clerk of Courts Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to meet all of the above business requirements. • ShoreTel's unique distributed architecture and single image management interface provides centralized administration for the phone system and site survivability at many of the sites in the event of a disaster. • The ShoreWare Voice Mail service is provided as a standard for all users (including unified messaging with Outlook). Voicemail is available for each user. The ShoreTel voicemail system can accommodate up to 10,000 voicemail users on a single system. • Users on the ShoreTel system are able to extension dial any other user on the system architecture regardless of their location. • ShoreTel Enterprise Contact Center provides Tax Collector and Clerk with robust reporting to optimize staffing and automated abandoned callback for callers that hang up while waiting. Desoto County Schools Date Completed: June, 2013 System Size: 3 sites, 282 handsets Other Components: Emergency Notification Contract Value: $150,000 Budget / Timeline: Project completed on time and on budget Contact: Jim Backer, IT Dept Phone: (863) 485-1904 Email: jim.backer@desoto.kl 2.fl.us 530 LaSolona Ave, Arcadia, FL 34266 175 miles from Ocala headauarters 531Page Desoto County Schools stated the following Business requirements of the proposed solution include: • Provide unified dialing between all locations • Provide centralized administration for phone service • Provide centralized voicemail that can be accessed from anywhere • Provide site survivability at different sites in the event of a disaster Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to meet all of the above business requirements. • ShoreTel's unique distributed architecture and single image management interface provides centralized administration for the phone system and site survivability at many of the sites in the event of a disaster. • The ShoreWare Voice Mail service is provided as a standard for all users (including unified messaging with Outlook). Voicemail is available for each user. The ShoreTel voicemail system can accommodate up to 10,000 voicemail users on a single system. • Users on the ShoreTel system are able to extension dial any other user on the system architecture regardless of their location. Marion County Tax Collector Date Completed: October, 2009 System Size: 8 Sites, 152 Stations Contract Value: $85,000 Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Shorty Barker Phone: 352-368-8253 x1501 Fax: 352-368-2979 Email: sbarker0mariontax.com 503 SE 25th Ave, Ocala, FL 34471 The Marion City Tax Collector stated the following organizational goals for the new phone system: • Easy to manage phone system across 8 sites • Reduce the cost to manage phone infrastructure • Enable efficient communication between all offices • Ability to monitor call volume / call level reporting 541Page Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to address the above stated organizational goals. • The solution reduces management time and costs associated with phone system management by leveraging ShoreWare Director. Through one Web browser, the administrator can manage all sites including the PBX, voicemail, automated attendant and desktop applications. From anywhere on the network, a system administrator can launch ShoreWare Director and manage all sites, including the ShoreGear switches, users, phones and more. • Users on the ShoreTel system are able to extension dial any other user on the system architecture regardless of their location. Users no longer need to dial a separate phone number to reach another office location. • The browser -based ShoreWare Director interface provides centralized Call Detail Reporting (CDR) for multi -location enterprises. The ShoreWare CDR spans all locations — there is no need for "buffer boxes" and "polling devices" to integrate CDR data from multiple sites. Walton County Schools Installation Date: June, 2012 System Size: 19 Sites, 1,034 Stations Contract Value: $300,000 Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Janie Griffith Phone: 850-892-1100 x1501 Email: griffifiPwaltonAl2.fl.us 145 Park Street, Defuniak Springs, FL 32435 298 miles from Ocala headquarters The School Board of Walton City was seeking proposals for a ShoreTel phone system including equipment and installation: • Interconnected Voice over Internet Protocol Phone System • Rack mountable ShoreGear 120/24 with mounting hardware voice switch(es) at each school site to accommodate number of phones/fax machines necessary to communicate effectively. • Various rack mountable ShoreGear 30 switches with mounting hardware to connect district offices and departments to accommodate number of phones/fax machines necessary to communicate effectively. 551Page • Four (4) T-1 switches, two (2) to be located at 145 Park Street, Suite 5, DeFuniak Springs, FL, and two (2) to be located at 645 Greenway Trail, Santa Rosa Beach, FL 32459 to connect the PRI lines to the school district Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to address the above stated organizational goals. • Through the installation of ShoreGear voice appliances at each site and the ability to accommodate all phones/fax machines, Walton City Schools is able to communicate through 4 -digit extension dialing across the entire school district. • The T-1 switches installed for Walton City School Board allowed the PRI connections to be shared across the entire phone system helping the school board to reduce cost by replacing multiple copper lines. • The server is installed and monitored by Verteks to alert the school board of any issues with the phone system. St. John's River Water Management Installation Date: October, 2012 System Size: 9 Sites, 774 Stations Contract Value: $375,000 Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Kevin Brown, Director, Office of Information Technology Phone: 386-937-1253 Email: kbrown0sjrwmd.com 4049 Reid Street, Palatka, FL 32177 The St. John's River Water Management District stated the following Business requirements of the proposed solution include: • Provide unified dialing between all locations • Provide centralized administration for phone service • Provide centralized voicemail that can be accessed from anywhere • Provide site survivability at many of the sites in the event of a disaster Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to meet all of the above business requirements. • ShoreTel's unique distributed architecture and single image management interface provides centralized administration for the phone system and site survivability at many of the sites in the event of a disaster. 561Page • The ShoreWare Voice Mail service is provided as a standard for all users (including unified messaging with Outlook). Voicemail is available for each user. The ShoreTel voicemail system can accommodate up to 10,000 voicemail users on a single system. • Users on the ShoreTel system are able to extension dial any other user on the system architecture regardless of their location. Our ShoreTel solution saved the district in excess of $160,000 per year on its annual phone bill. US Fish & Wildlife S Florida Ecological Installation Date: System Size: Single site, 108 Stations Contract Value: $75,000 Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Andy Caron Phone: (772) 469-4263 Email: andrew caronPfws.gov 1339 20th Street, Vero Beach, FL 32960 172 miles from Ocala headquarters 571Page Private Sector References IAP Worldwide Services Installation Date: October, 2010 System Size: 7 Sites, 520 Stations Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Susan Mincey, IT Project Manager Phone: 321-784-7388 Email: susan.minceyOiapws.com 7315 N Atlantic Ave, Cape Canaveral, FL 32920 IAP Worldwide Services stated the following organizational goals for the new system: • Improve organizational productivity with tools such as enhanced mobility, unified messaging, virtual conferencing, web conferencing and collaboration tools. • Improve the granularity and availability of management information • Improve the reliability and resilience within the system • Reduce costs and simplify communication between remote offices Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to meet all of the above organizational goals. • The ShoreTel solution enhances worker mobility by providing `anytime anywhere' access to the corporate phone system. Users can login to any phone at any location at any time, and have full access to their extension and the system. Users can have their extension follow them outside the phone system by using ShoreTel's exclusive free `Office Anywhere' capability. ShoreTel's VPN Concentrator system allows user to take their ShoreTel phone anywhere there is broadband Internet access, and connect back to the corporate phone system with secure, encrypted communications. • The solution provides exceptional management information with the ability to `drill down' into every detail — from anywhere at any time through the easy to use browser -based management interface and 12 standard Call Detail Reports (CDR). • ShoreTel's unique distributed architecture and single system image make it the most reliable and available communication system on the market today with 99.999% up time right out of the box. 581Page • The solution will reduce management time and costs associated with phone system management by leveraging ShoreWare Director centralized management interface. MIDFLORIDA Credit Union Installation Date: December, 2010 System Size: 44 Sites, 1,038 Stations Budget / Timeline: Project completed under budget and ahead of all deadlines Contact: Mike Reynolds, MIS Manager Phone: 863-616-2186 Email: mreynoldsOmidflorida.com 129 S Kentucky Avenue, Lakeland, FL 33801 MIDFLORIDA Credit Union's has stated the following business needs for the new phone system: • Provide a Reliable easy to use phone system with minimal downtime • Provide a low-cost effective solution • Provide a solution that allows for more sites to be added easily (Scalable). Verteks Consulting installed a ShoreTel Pure IP Unified Communication system to address the above stated business needs. • ShoreTel's advanced architecture that distributes call control to ShoreGear highly reliable voice switches (Mean Time Between Failure 12 — 19 years) system up- time is 99.999% reliable out of the box. ShoreTel eliminates the complexity with a modular architecture that supports plug -and -play installation process, browser - based management, and a desktop telephony manager that provides personal call handling features and unified messaging with Microsoft Outlook. • Total cost of ownership (TCO) savings is achieved by lowering cost across a broad range of categories: installation, network infrastructure, service and support, WAN connectivity, ongoing management, training and application development. • The ShoreTel system is easily scalable from 20 to 20,000 users by simply adding additional ShoreGear voice appliances. St. Marks Powder, a division of General Dynamics Installation Date: December, 2009 System Size: 1 Site, 307 Stations Budget / Timeline: Project completed under budget and ahead of all deadlines 591Page Contact: Steve Porostovsky, MIS Administrator Phone: 850-577-2722 Email: porostovsky@stm.gd-ots.com 7121 Coastal Highway, Crawfordville, FL 32327 Additional References Available on Request 601Page IX. APPENDICES Requisite documents follow this page. Product literature is included here as well. 61 IPage O lA C7 N O QM //ter N t7 0 N O CV CD CD NZ�v z /r N d N ^� .d NDN o c O lA C7 N CL N i O w oMv 0 ~ z CDNNN> d d U)^ ^� v^= _ o c o `p m U ; w3 LL p C 0 2 C E U O O Vl a ..iii rr-O Os "rtualtzation Laver CL N i O w oMv 0 ~ z CDNNN> d U)^ ^� v^= _ 0 1. Executive Overview In this section, the Vendor should deliver an introduction to, and summary of, the Request for Proposal (RFP) response and its specific fit for the City of Delray Beach. The introduction and summary should be structured so anyone reading only this section will have a clear understanding of the response and why the solution best fits the City of Delray Beach specific requirements. The City of Delray Beach requires a/or multiple Visio (or equivalent) drawing that shows the internetworking of all equipment quoted. Please limit your response to 2-4 pages and directly address the City of Delray Beach requirements. Response: See main body of our response. 2. Vendor Information 2.1 Contact Information Description Response Bidding Company Name: Verteks Consulting, Inc. Head Office Address: 2102 SW 20th Place, Ste 602 Ocala, FL 34471 Branch Office (responding to this RFP) Address: N/A Sales Representative name, telephone number Matt Nye, Regional Director and email address: 352-482-1459, mnye@verteks.com Technical Advisor name, telephone number and Don Gulling, President & CEO email address: 352-482-1450, dgulling@verteks.com State the name and model number for the ShoreTel 14.2 Premise manufacturer, telephone system, and voicemail system being proposed? What model numbers of telephones are being IP230G, IP420, IP480G, IP485G, IP655, IP930 proposed? What is the ACD manufacturer, platform and ShoreTel 14.2 Premise software level being proposed? What is the IVR manufacturer, platform and ShoreTel Enterprise Contact Center 9, but we are software level being proposed? assuming we will integrate with your existing solution per your RFP specs. Will the Vendor install the product or use business Verteks Consulting will perform all installation, partners? configuration and training. Will the Vendor sub -contract any portion of their Not applicable. Scope of Work in this RFP, if so to whom? # of manufacturer certified technicians employed Verteks Consulting has four certified ShoreTel by the Vendor within 2 -hour driving distance of Engineers on staff. None are within a two hour the City of Delray Beach; and total # of technicians drive of Delray Beach, but we support ShoreTel certified on this platform. clients all over the state and around the country. Which Warranty/Maintenance Level or Package is Our response includes our Gold level of support. A included in the base proposal for the first year and matrix detailing SLAB is included in our response. additional years? Who will provide warranty/maintenance service Verteks Consulting will be your primary point of and who will City of Delray Beach call when service contact for support. We only escalate to ShoreTel is needed (Vendor, Manufacturer, Joint, other, TAC on our side if there is some sort of code bug etc.)? or similar issue. 1st date choice for demonstration if considered Open for shortlist: 2nd date choice for demonstration if considered Open for shortlist: 2.2 Vendor Background 2.2.1 Provide a brief (two or three paragraphs) overview and history. Describe the organization of your company. Response: See the main body of our response. 2.2.2 Please state how many years your company has been installing this manufacturer, this system, and this particular model. How many customers does the Vendor have with this exact same system and version, installed within 2 hours of City of Delray Beach's City Hall? Response: We have been selling ShoreTel since 2006, and almost all of our supported clients are running ShoreTel 14.2. While specific customer information is considered confidential 1 can attest to the fact that there are more than 500 installed customers in the South Florida territory within two hours of Delray Beach City Hall with the exact some ShoreTel system and software. This number is actually considerably higher if you take into account that many of these customers have multiple locations in the region. 2.2.3 How many offices does the Vendor have in North America? What is the address of the closest permanent physical office to City of Delray Beach where you maintain inventory for the repair of the system you are quoting? If applicable, how will the Vendor provide sales, installation, warranty and maintenance support in cities where they have no on-site personnel? Response: Verteks Consulting is headquartered in Ocala, FL. The physical address is 2102 SW 20th Place, Ste 602, Ocala, FL 34471. We have architected our solution with our patented N+1 redundancy, as well as our Distributed Voice Server and patented V Switches. The MTBF on the ShoreGear switches is in excess of 14 years — the odds of a switch failure are very, very low, and as previously mentioned, we have an N+1 spare built in. Even so, because we have extensive experience with deployments of this size and scope, should the City desire, we can provide a couple of on-site spare switches. To give you some context, the City of Pensacola is similar in size and scope to the City of Delray Beach, is six hours from Verteks headquarters, and has been in service for four years now. They have never had problems regarding timeliness of onsite support and/or access to spare parts. We encourage you to contact them as they are one of our reference accounts. 2.2.4 City of Delray Beach prefers that the project manager and lead engineer for this project be based within a 2 -hour drive of City of Delray Beach City Hall. Please confirm your intended compliance. Please summarize your process for training and certifying Project Managers, Lead Engineers, and Lead Technicians. Response: Our Regional Director, Matt Nye, would be the Project Manager and resides in Melbourne, FL which is right at two hours from Delray Beach. Our lead engineer (TBD) would stay in a local hotel during the deployment. Please see the main body of our response for information on our engineers and their certifications. 2.2.5 Please summarize your Manufacturer certifications, sales volume, Distributor tier and any special recognition awarded by the system manufacturer you are proposing. Response: We are a ShoreTel Certified Gold Partner and have been selling ShoreTel since 2006. Our President and CEO Don Gulling sits on the ShoreTel Partner Advisory Council. We won the ShoreTel Gov/Ed Partner of the Year in 2015 for Florida, and we have received the ShoreTel World Class Customer Satisfaction Award for 28 consecutive quarters. 2.2.6 Please summarize your Microsoft certifications, sales volume, Vendor tier and any special recognition awarded by Microsoft. Response: Verteks is a Microsoft Silver Small & Mid -Market Cloud Solutions Partner. Please see the main body of our response for the number and types of Microsoft certifications possessed by Verteks Consulting engineers. 2.2.7 Briefly summarize the typical Scope of Work, Project Plan, and process for deploying a solution such as the one described in this RFP. (1-2 paragraph maximum, details can be provided in following sections.) Response: We will conduct a 'parallel installation' where we will install the new ShoreTel system while the existing system is in place and operational. We willfully test all features and functions, then conduct user and administrator training. After training and testing are complete we will conduct the system cutover. This approach results in essentially no 'down time' for the phone system. 2.2.8 Briefly describe Vendor's standard procedures for cutover coverage, trouble identification/reporting, and punch list resolution. (1-2 paragraph maximum, details can be provided in following sections.) Response: See main body of our response. 2.2.9 Briefly describe Vendor's standard procedures for warranty and maintenance coverage, who would provide maintenance labor and hardware, and how repairs would be provided. (1-2 paragraph maximum, details can be provided in following sections.) Response: Your new ShoreTel equipment is covered by a one year manufacturer's warranty. Support tickets can be opened via phone or through our web site, and are escalated according to priority and/or Service Level Agreement. Most ShoreTel support incidents can be resolved via remote access, and because Verteks Consulting will be proactively monitoring the City of Delray Beach installation using our system agent we will many times know about problems or issues before City of Delray Beach administrators do. New support tickets are assessed, assigned a level of impact and severity, and based on that assessment given a Service Level Agreement guarantee for response. Our support infrastructure is geared towards supporting Vo1P systems and our 24x7x365 support availability can be verified by contacting our clients that require critical response — including Police Departments, Fire Departments and other critical first -responders. After business hours support is delivered on an on-call basis and we rotate a team of three (3) on-call engineers each week (a primary, backup and escalation engineer). Customers simply call our toll-free number and select the option for 'Emergency Support'. The on-call team has a standard escalation procedure and live response is guaranteed for critical situations and 'hard down' emergencies. In the event of a critical system outage, we guarantee that a trained and certified engineer with knowledge of your system will be available for remote support within 4 hours, 24x7x365. 2.2.10 Q. If we were to choose to partner with another vendor to accomplish multiple sections of this RFP, would we have to list all of the partnered companies employees for the Workers Compensation Insurance and compliance & DRUG FREE... etc., as part of the responses for the questions? Even if they are temporary? Not as part of the proposal, but prior to commencement of work if you are awarded the contract. Response: Not applicable. 2.2.11 Q. How should we portray that we are partnering with an additional company in the proposal? Please use Contact Information in table 2.1 Response: Not applicable. 2.3 System Manufacturer Background 2.3.1 Provide a brief (two or three paragraphs max) overview and history of the manufacturer of the system being proposed. Response: The telephony components of the proposed system are manufactured by ShoreTel Inc. (http://www.ShoreTel.com). ShoreTel was founded in 1996 with the idea of developing a voice communications platform that was easy to deploy, easy to manage and easy to use. It is ShoreTel's mission to position global enterprises to leverage UC as a strategic asset, achieving new levels of internal efficiencies, which translate to a competitive market advantage. The three areas of focus for ShoreTel: Reliability, Flexibility, and Ease of Use. Headquartered in Sunnyvale, California, ShoreTel has been making IP Voice Communications a reality in the enterprise since 1998. Now shipping the thirteenth release of its software, the company has developed and delivered a carefully constructed roadmap designed to meet the evolving needs of modern enterprises. The company has delivered its award-winning ShoreTel UC System over twenty-four thousand plus customers — represented by multinational deployments as well as single sites and is the fastest growing company in the IP -PBX space ShoreTel is a publicly traded company, financially solid with a strong balance sheet. The executive team at ShoreTel brings extensive professional skill and experience gained in leadership positions with companies such as Lucent, IBM, Octel Communications, Mitel, 3Com, WebEx, Bay Networks and Network Computing Devices. ShoreTel is focused solely on IP -based telephony solutions for the enterprise. The Company was in development stage for about 1112 years building the award winning architecture that is widely accepted as the most reliable and elegant Voice over IP (VOIP) solution on the market. Partner to insert Local Presence information. Perhaps most importantly, ShoreTel has a very experienced management team (please refer to website at www.ShoreTel.com) ShoreTel is the only vendor to deliver voice communications as a business critical, enterprise -class application, unifying all users, across all sites, collaborating with all enterprise applications. 2.3.2 What is the manufacturer's annual sales volume, net earnings, R&D spend and market -share (citing source) for the last year? Response: ShoreTel reported net earnings of $225.9 million on annual sales of $360.7 million, with an annual R&D spend of $53.5 million. Market share according to Synergy is 8.2% of the < 1,000 user marklet.. 2.3.3 Briefly summarize the history of the solution platform being quoted that has brought it to its current point of development. Summarize the future vision of the system. Response: IP Telephony The ShoreTel PBX provides business features commonly offered in existing legacy Time Division Multiplexing (TDM) PBXs, but with lower cost and lesser complexity for system administrators or users. Complex star codes on phone key pads are replaced by intuitive user interfaces. We replaced complex administration historically required for system management which required highly skilled system administrators with extensive training, with intuitive web application interfaces, which are designed to be administrated without extensive and costly training. Resulting in significantly lower cost of ownership to the customer, and improved responsiveness to end user requests IP Phones: We offer a range of innovative, high performance business phones to meet the needs of the different types of end-users across the enterprise. Our phones are designed to provide superior ergonomics, sound quality, and appearance. We offer a variety of phones that vary by user interface style, size, features, line capacity and Gigabit Ethernet support. Our products use superior microphones and high performance speakers to provide enhanced speakerphone sound quality. ShoreTel IP Phones are designed to function with minimal configuration, simplifying installation. Multiple options for Remote workers include ShoreTel IP Phones using an integrated, built in Virtual Private Network (VPN) feature to allow for "plug and play" installation. We also support a variety of third party phones from leading manufacturers such as Polycom, Ascom and Cisco Systems. Unified Messaging: Unified Messaging solutions enable users to obtain voice mail messages from a variety of devices, including desktop phones, and various third party tablets and smart phones. In addition, our technology is integrated with Microsoft Outlook, enabling end users to receive, send, be notified of, and play voice mail messages through their laptops Automated Attendant: Our Automated Attendant feature provides end users with an automated call answering and routing capability that enables the enterprise to direct callers to appropriate individuals, groups or messages, which is easily setup and managed by customers with limited training or PBX maintenance experience Unified Communications ShoreTel UC enables the integration of IP telephony solutions with instant messaging, desktop collaboration, and video. PC Clients: The ShoreTel Communicator is designed for users across an organization, whether that user is an operator, a contact center agent, a knowledge worker, or a mobile worker. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate any way they choose: by video, voice (wired or wireless), instant messaging (IM), and more. One single interface makes training simple and reduces the IT workload because there is just a single application to support and no additional servers to deploy and maintain. Personal Communicator is provided for every user as part of the standard system to offer a rich and wide feature set for every user on the system. Conferencing and Collaboration: ShoreTel enables enterprises to conduct large audio conferences and provides collaboration tools for application sharing, desktop sharing, and instant messaging and end-user presence information, managed from the some easy to use, web based management interface as the PBX system. Microsoft Integrations'": For customers seeking to leverage their investment in Microsoft's UC portfolio, ShoreTel offers a range of integration options, many of which are included at no additional cost. Users can leverage their Microsoft Exchange messaging platform and Microsoft Office investment to integrate with their ShoreTel PBX solution. Enterprise Contact Center ShoreTel's Enterprise Contact Center (ECC) is a powerful call center solution, leveraging the core ShoreTel PBX to enable organizations to route incoming contacts to the most appropriate agent in a multisite contact center, regardless of location with extensive reporting, customization and interaction options. ECC applications provide a range of features to satisfy the needs of all sizes of organizations, from basic call centers to sophisticated distributed multimedia contact center requirements. Enterprise Mobility ShoreTel Mobility Router: The ShoreTel Mobility Router is a scalable network appliance that integrates enterprise wireless LANs, carrier cellular networks, IP telephony and location technology to extend voice and UC to popular mobile devices and tablets. The solution allows users to make and receive calls from both the enterprise and personal mobile phone numbers and automatically selects the best network (Wi-Fi or cellular) with fast and automatic network handover, to optimize cost, call quality and battery life of the mobile phone. Our mobility offering also works across several leading IP -PBXs and UC systems on the market today, including Cisco, Avaya, and Microsoft Lync. Mobility solutions are available both as part of our premise solution and offered as a separate service as part of ShoreTel Sky. ShoreTel Mobility Client: ShoreTel Mobility's Mobility Client for mobile devices is designed to extend UC applications with location technology information to single -and dual -mode (Wi-Fi and cellular) mobile handsets and tablets. End user can use their enterprise desk phone features such as extension dialing, call transfer and directory query on theirsmartphones, they can make and receive calls from both enterprise and personal cellular numbers with intelligent, automatic network selection (Wi-Fi or cellular). Seamless and automatic network handover helps call continuity across networks, and moves calls to/from Wi-Fi or 3G/4G when available and as appropriate, thereby reducing usage costs and leveraging investment in Wi- Fi infrastructure. The ShoreTel Enterprise mobility solution addresses 3 major challenges of mobile devices in the modern enterprise. • High roaming cost, especially for international users • Poor in building cellular coverage • Enterprises desiring to save on handset costs by leveraging 'BYOD" (Bring your own device) to allow for enterprise telephony support over end user smart phones and tablets. 2.3.4 If Manufacturer will be providing warranty and maintenance coverage, answer the following question. How would City of Delray Beach open tickets, receive service, obtain replacement parts, and get onsite support through the manufacturer? (1-2 paragraph maximum, details can be provided in following sections.) Response: Not applicable — Verteks Consulting will provide all warranty, maintenance and system support. 2.4 References 2.4.1 Proposer shall submit a minimum of three references where similar work of similar size and nature is currently in process or recently completed for this engagement. The City prefers references from cities or municipalities in Florida. These references may affect the award of the contract. The City of Delray reserves the right to contact any of the organizations or individuals listed or any others that may stem from the inquiry. Response: See main body of our response for both government and private sector references. 2.4.2 In addition, provide at least one reference of a customer that has experienced negative service issues. Please describe how your organization responded to the issue(s) and possibly improved internal processes. Response: Butler Weihmuller Katz Craig Installation Date: June, 2015 System Size: 256 stations, single location Contact: Terri Searcy, IT Director Phone: 813-594-5802 Email: tsearcy@butler.legal Reference description: We were contracted by the Butler law firm to install a ShoreTel system for their Tampa location in June, 2015. The client chose to implement SIP trunks from Level 3, and asked us to coordinate with the vendor for installation. During our planning process we used a procedure to check that the vendor's solution was certified with ShoreTel, and that the vendor engineers have included all necessary equipment and service for integration. Our process involved conference calls and reviews of documents on ShoreTel and Level websites. We were assured on multiple calls that the solution met all criteria. Negative service issues: After installation, the customer had multiple call quality issues that had a significant impact on the firm's operations — failed faxes, dropped calls, poor audio quality. The customer was very dissatisfied with the overall solution. How we responded: We immediately intervened to address and resolve the issues. We assigned a dedicated account engineer from our team to work with Level 3 and the client. Our troubleshooting process revealed that Level 3 had improperly configured the SIP on their end, leading to the issues — but it took several days and multiple engineers from Level 3 to validate that conclusion. In the end, the client determined that Level 3 would not be able to meet their needs with SIP trunks and the customer switched to PRI phone service. After the switch, the issues were resolved, audio quality and reliability have been excellent. Process changes: Since this occurrence, we've changed our pre -sales process to require written (not verbal) confirmation from all parties that they comply with the technical requirements for service that will connect to our systems. We also now require the service provider to confirm in writing the SIP configuration information with sufficient detail to verify it will meet the published interoperability requirements. We've also implemented a new service escalation system with all the carriers that we work with so that when we first begin a project, before installation or cutover, we have on -hand an updated and confirmed management escalation contact list for all service providers so that we can more quickly engage the management/ leadership team of the carrier to bring about resolution of interoperability issues. 3.1 Departments Below are some of the major departments within the City of Delray Beach: City Manager's Office Parks Maintenance Economic Development City Clerk's Office Fire Department Community improvement Planning & Zoning Police Department City Attorney Human Resources Parks & Recreation Finance Environmental Services Golf Courses 3.2 Voice Infrastructure The Nortel, Meridian Norstar telephone systems are networked together to provide in - system calling and common voice mail. We believe that there is currently a combination of both software and Centrex providing the networking. Station counts and Equipment types are as shown in the table above as background, most sets having either 4 or 8 assignable line appearance / speed dial keys. The City is currently supporting 600 Stations (handsets) and about 500 Voicemail boxes and 392 Centrex analog sets at different locations. There is probably voicemail on the Centrex, but we are not aware of all of the capabilities at this time. Again, we are relying on your experience and expertise in the calculations. Each conference room requires a conference/speaker phone. We are unsure of the exact number, but think it is around 50. In addition, the City has approximately 60 Analog/Centrex lines for Fax, IVR and other analog interfaces at the various city locations. Lastly, the City has Centrex services w analog stations at 22 Sites. Q. Please provide call arrival patterns to assist in sizing needed call paths. We do not have any information regarding call paths. Most users have DID numbers that ring directly to their desks. Q. Will we be integrating into current 911 -telephony system? If so what is currently being used? There are ring -down lines at each fire station that go directly to 911 dispatch. We do not know how this is currently integrated. Q. Are the 500 mailboxes currently at the city inclusive of the 392 Centrex lines? There is probably voicemail on the Centrex, but we are not aware of all of the capabilities at this time. Q. Are there any call boxes located at any city locations? The ring -down sets are for emergency use outside of each Fire station and ring directly to Police dispatch. There is a red phone installed outside of each Fire station that rings to Police Dispatch. The City uses a public address (PA or paging) system in the fire stations and building/planning department. A code or a soft button at selected telephones accesses the PA system, and the Nortel telephone system dials an analog line interface to the PA system at these three sites for overhead announcements. In addition, Nortel speakerphones are accessed by paging at City Hall. The City uses Nortel CallPilot voice mail system. The CallPilot system must be replaced as part of this project as described further below. The City has approximately 3 department numbers that are answered by automated attendant (AA) calling trees working on the CallPilot during non -business hours and/or when the numbers are not answered live before a timeout. The City has three (3) PRI telephone company (telco) trunk circuits from AT&T terminating at the City Hall, and Police Station which are intended to be replaced by new SIP trunks. It is intended that one (1) SIP trunk and one (1) PRI will terminate at City Hall as well as one (1) SIP trunk at the second data center location, which will be the failover site. DID numbers are (243-1700 - 7499), (330-6004 — 6059), (243-7500 — 7620), (243-7630 — 7699). Emergency 911 calls are handled by the Cities public -safety Dispatch. 3.2.1 Existing Telephone Topology 3.3 IT Infrastructure 3.3.1 Operating systems and Communications Applications The City of Delray Beach uses the following major operating systems and communications applications in their Departments. The proposed solution should be manufacturer certified to work in the following environments: • Window Server 2008,2012 • Active Director 2008 r2 • City of Delray Beach VPN users connect to their VPN accounts through a 3005 concentrator • Microsoft Exchange 2010 (we will be moving to Microsoft Office 365) • IVR Selectron • Outlook Web Access, TMG • Nortel CallPilot voice mail system, OTM server Please note any concerns or questions with these communications applications. 3.3.2 Virtual Servers Please note any concerns or questions you may have with running in a virtualization environment. Vendor is required to list the virtual server requirements (CPU cores, RAM, HD, etc.) for the proposed solution in an attachment (see Attachment 13.1.2). City is currently using VMWare environment but will be moving to Hyper -V environment. Vendor will be required to supply hardware and licenses for proposed virtual environment. Response: The ShoreTel Director Server, Distributed Voice Server and Enterprise Contact Center can all be virtualized on either VMWare or Hyper -V. ShoreTel virtual appliances and switches can only be virtualized in a VMWare environment. Because we have been precluded from using VMWare, we had to quote physical switches to perform these functions, which increases the cost of your deployment. 3.3.3 Software Distribution & Updating Requirements City of Delray uses Desktop Authority (ScriptLogic) to install and update software on user computers. Vendor is responsible for creating a "pushable" installation package that will install as a silent installation that will not require administrator account at desktop, per user customization, IT visits to each desktop, or end user customization. Response: Comply 3.3.4 Workstation & VDI Personal Computing Standards There is not currently one standard configuration for desktop computers. All desktop computers are a mix of Dell and HP computers; however, the configuration ranges from older Dell Optiplex 755 PC's with Pentium 4, 3.0 GHz processors, 80 GB hard drives, 1GB RAM, CD-ROM drives, 17" Dell LCD monitors to the current PC's which are HP ProDesk Pentium i5 2.0 GHz ITB HD 4GB or 8GB RAM, 22in Wide screen flat panel monitor. Hardware — Laptop Again, there is no one standard configuration for laptop computers. The majority of laptops are Dell computers; however, the configuration ranges from older Dell Latitude D600 laptops with Pentium M 1.7 GHZ processor, 2 GB RAM, 80 GB hard drive, 8x DVD+/ - RW, 14.1" LCD screen to current Dell Latitude E6510 laptops with Intel° Core Tr, i5 -580M (2.66GHz, 3M cache), 15.6" HD+(1600x900) Wide View Anti -Glare LED, 3.0GB, DDR3- 1333MHz SDRAM, 250GB 7200rpm Hard Drive) Softwa re • The majority of computers are running Windows 7 Professional SP1. • The majority of computers are running Office 2010 Professional Edition but your solution should also be compatible with Office 365 Online • The majority of computers are running IE9-10 and Chrome. • McAfee Antivirus. We will require a test of any software that will be loaded on the desktop or smart phone with our standard system image to ensure compatibility. Are there any known compatibility issues with any of the software or hardware above? 3.4.1 City of Delray Beach's current preference is to run the VoIP network on a converged backplane with the telephone connected to a Power over Ethernet LAN switch through the wall jack, and the computer connected to the telephone. This is contingent on the ability of the telephones to provide an IP address, separate VLAN, and different QoS prioritizations to voice and data. If you cannot support this requirement, please explain your workaround solution below. 3.5 VolP Readiness The City of Delray Beach network will support the following as a minimum (we have also noted desired performance in parenthesis, although this level will not be guaranteed): • Latency <150ms (80ms) • Average Jitter <80ms (40ms) • Packet Loss <1% (0.1%) • Peak WAN utilization <80% (50%) — see note below 4 RFP Requirements This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. 4.1 Turn -Key Pricing Pricing must be provided for each element in this section and any proposal that does not provide pricing in the base price or optional price section (as defined by Schedule A) will be considered non-responsive. If Vendors require any further information or discovery in order to respond, it is important that they provide all questions as early as possible in the RFP process to allow the city internal department to research and reply. Pricing should be turnkey including discovery, design, implementation, integration, testing, training, hardware, shipping and handling charges (if applicable), sales tax, trip charges (if applicable), software, maintenance, support and any other cost associated with the quoted system. Any responses along the lines of "Further information is required to provide firm pricing", or "Various methodologies exist to meet Customer requirements, pricing can be provided upon further discovery" will be considered non-responsive. 4.2 Critical Considerations 4.2.1 Business Continuity The following is the City of Delray Beach minimum requirements for resiliency of the quoted system to provide enhanced business continuity. Explain below how this level of reliability is provided by the system at the turnkey price. 4.2.1.1 No Single Point of Failure (99.99% availability) for core applications — Any element in your design that would cause the failure of a significant portion of the system should be made redundant. If redundancy is not available for this element, then the element should be duplicated or made highly available by adding hot swappable redundant power supplies, RAID hard drives, etc. In addition, software upgrades should be able to be loaded to the system while in operation with no or momentary downtime to implement the software patch. This refers to your applications and solutions that you are proposing. These will be hosted in the City Hall Data Center and a second colocation site. Response: Dial tone and call routing runs from the ShoreGear voice switches. The server supports voice mail, auto attendant and administration applications. Core telephony continues regardless of server status. Through the use of distributed Shore Ware servers and ShoreGear 30BRIV, 50V or 90V switches, voice mail and auto attendant applications can be maintained across the network. Some customers may choose to use third party software packages to provide automatic failover to a redundant server to maintain full management capabilities. Even though the ShoreTel solution uses a distributed architecture, it functions as a single image system so there is only one database to backup making disaster recovery or replacement of the Shore Ware server very easy. The ShoreGear switches handle call processing so core telephony continues regardless of server status. The ShoreTel system does not provide for an automatic backup of its files. Customers should implement their own backup process, and include the ShoreTel database files within that process. If restoring from a ShoreTel backup file, customers will lose the following: • Any "adds, moves, changes" made since the backup • Any voicemails recorded since the backup. 4.2.1.2 It is acceptable for ancillary systems such as reporting, call recording, call recording system to be unavailable while a cold spare is provisioned or a server rebuilt/recovered. However, the Call Center should be able to continue answering calls, queuing calls, providing announcements, accruing statistics even if the primary server fails. Response: To maximize redundancy, our proposed solution includes a dedicated hot spare N+1 220T1 switch, a Distributed Voice Server, and ShoreTel V -Switches to provide maximum redundancy. In the event the Contact Center server fails we can fail over to the built in workgroups functionality using the DVS server. 4.2.1.3 Mirrored Redundancy for Call Processing — Hot standby failover to a synchronized secondary processor that has a synched database copy and awareness of all calls in progress. Active calls should not be dropped and phones should home to the secondary server immediately when idle without rebooting the phone. When the primary server is brought back into service, phones should not require a reboot to recover to the primary processor. Provide optional pricing for Mirrored Redundancy where indicated on Schedule A. Vendor should also list any other recommended redundancy where indicated in Schedule A. Response: Comply. It should be noted that ShoreTel's system architecture is designed to eliminate any single point of failure. Their unique distributed model has multiple built-in redundancies at all levels to safeguard voice communications capable of exceeding 99.999% availability, and supports multiple strategies for flexible application of continuity requirements and risk appetites. Dial tone and call routing runs from the ShoreGear voice switches. The server supports voice mail, auto attendant and administration applications. In the event of a server failure, ShoreTel accepts calls without disruption or loss of dial tone —switching and routing is managed by the distributed switches. The server supports voice mail, auto attendant and administration applications. Core telephony continues regardless of server status. Through the use of distributed Shore Ware servers and ShoreGear 30BRIV, 50V or 90V switches, voice mail and auto attendant applications can be maintained across the network. Even though the ShoreTel solution uses a distributed architecture, it functions as a single image system so there is only one database to backup making disaster recovery or replacement of the Shore Ware server very easy. The ShoreGear switches handle call processing so core telephony continues regardless of server status. Our proposed solution includes a dedicated hot spare N+1 220T1 switch, a Distributed Voice Server, and ShoreTel V -Switches to provide maximum redundancy. In the event the Contact Center server fails we can fail over to the built in workgroups functionality using the DVS server. 4.2.1.4 Geographic Redundancy is required for the proposed solution, where servers are located at City Hall data center and at the Second Data Center facility. In the case of a failure of the fiber to City Hall, or other hardware failure at City Hall, all VoIP, Voice Mail, and ACD functionality should re -home to servers in the Second Data Center facility, which facility will have its own trunk (SIP) connection to the public switched telephone network (PSTN). City will have Fiber connection to the Second Data Center facility. Please explain how this functionality would work, any WAN requirements or considerations, how long a failover would take, and how the system would recover to normal operation upon recovery of the primary location. Lastly, would the Second Data Center facility be "active" for DR users in the configuration quoted or would they simply be failover servers? Response: Comply. To provide high availability, ShoreTel supports failover at two very important points in the system. ShoreTel supports failover for the headquarters (HQ) server and for voice switches. For the headquarters server, ShoreTel supports a backup server that monitors and can duplicate the primary server. If the primary server fails, the back-up server immediately starts operating as the headquarters server with minimal interruption. After the primary server returns to operation, the system administration must perform a manual fail -back to restore the servers to their previous operation. For voice switch backup, ShoreTel supports two approaches. The system administrator can configure extra port capacity or install a dedicated spare voice switch. A spare voice switch on the network can take over failed voice switch, which may be geographically remote to the spare switch. 4.2.1.5 Survivable Gateways are required in the proposed solution, including: all sites that have a PBX system today. If a survivable location loses connection to the central call processor and fails into local survivable mode the location should retain internal calling features and the ability to dial 911 over attached analog lines used as trunks. Describe the specific features that will be lost in local survivable mode. Response: In the event of a router (WAN) failure, sites in a multisite implementation will no longer be communicating through the WAN but will maintain individual site functionality. The ShoreTel Voice Switches will continue to deliver features and services and manage any local calls that are terminated in them. If an individual site is equipped with a Voice Switch that also supports voice mail or has one of our Distributed Application Servers at the site, then they will continue to receive voice mail, Auto Attendant will continue to operate, and the desktop application, Communicator, can continue to be functioning. Another unique feature to ShoreTel is the PSTN (Public Switched Telephone Network) failover feature. When enabled, this feature will allow site -to -site extension calling over the PSTN network in the event of a WAN failure. This can be done independent of any redundant networking hardware. 4.2.1.6 Q. For the failover at each site using SRST each site will need to have some sort of TDM/POTS connection for failover. Will this type of failover be desired at each site or only the failover to the redundant server at the datacenter? The failover to the redundant server at the data center is paramount, TDM/POTS connections at each site will depend on your design for the project. We envision that each site will have a 1FB connected to a gateway for e911 and backup dial tone. We prefer to have fax machines included in our Print Management solution and using Internet fax through an MFP. 4.2.1.7 Installation and Decommissioning of older PBX system: Security should be considered through the entire lifecycle of the system. Standards should include security policies for network devices, specific configuration examples and a security template for removing unnecessary services and factory default configuration settings not needed for the intended application for the devices. Load proper code version / operating system (OS) and version should standardize if at all possible. Properly document devices for future reference and keep a good list of active inventory. Diligence should be taken when decommissioning equipment. Archive configuration for future reference if any issues or question come up after replacement of decommissioned equipment. Remove all configurations from device — make sure all copies of the configuration have been removed from NVRAM and all flash memory. Remove decommissioned devices and return to IT for proper disposal. All returned items should be placed in a box and a proper inventory list located on the box. Clean up as you go and all wiring should be well ordered and label for future servicing and troubleshooting. 4.2.2 Integrated Messaging: The City of Delray Beach requires voice mail integrated to email messaging and it defines Integrated Messaging in this section as well as in section 9 below. The City's present Nortel CallPilot voice mail system today and must be replaced as part of this project. Vendor is asked to provide an all-new integrated messaging voicemail solution to meet these requirements, balancing the need for lowest total cost against the potential for improved integration and supportability. Please state whether the voicemail solution being quoted is compliant in its base pricing, or whether it is an extra cost add-in, and briefly discuss how this functionality is provided. Provide pricing for required integrated messaging voice mail where indicated on Schedule A. 4.2.2.1 Voicemail messages appear in user's Email Inbox on their computer, Outlook Web Access, smartphones (iPhones, Android, etc. ActiveSync), tablets (iPads, Microsoft Surface, etc.); Response: Comply 4.2.2.2 Email Inbox, Smartphone/Tablet Inbox and Voicemail Mailbox remain in sync as messages are played and deleted; Response: Comply 4.2.2.3 Voicemail messages that are listened to from the computer or Smartphone/Tablet will turn off the Message Waiting Indicator on the phone system; Response: Comply 4.2.2.4 Messages that are deleted from the computer or Smartphone/Tablet are deleted from the voicemail store and moved to the deleted items folder; Response: Comply 4.2.2.5 Messages that are deleted through the telephone user interface of the voicemail are deleted from the email and Smartphone/Tablet inbox. 4.2.2.6 Messages can be saved to personal folders, or document management system by dragging and dropping from Outlook (does not require a user to "Save As" a message for retention). Response: Does not comply. You must right click and select "Save As" to export a voicemail to a .wav file. 4.2.3 Instant Messaging: The City of Delray may be interested in an Instant Messaging and Presence (IM/P) application that would be easy to deploy and be native to the proposed solution. Please summarize the components and discounted/installed pricing to add desktop Instant Messaging, Collaboration, desktop video, presence, and buddy lists through the telephone system's native application or your recommended alternate. Provide optional pricing for 200 users (which includes employees who will not have dedicated phones on the system, but that will have a user profile) on Schedule A. We do not utilize any instant messaging today. If your solution includes instant messaging as part of unified communications, we will implement as base proposal. If it is not included, it will be added as an option. We are requesting the use of IM video chat for smart phones/tablets for users already in the count, but some offsite users do not have dedicated desks or handsets. Response: Presence is a base feature in the ShoreTel core UC platform. We have included the necessary hardware to enable Instant Messaging for all users on the system. You will need to purchase the optional Mobility solution to provide your mobile users with point to point video. 4.2.4 Enhanced 911 (E911): The following functionality, generally referred to as E911 compliance, is required by Customer in the turnkey pricing. Please state your compliance, and briefly describe how your solution could meet the following requirements, as well as your overall E911 strategy and abilities 4.2.4.1 Send station specific location information to the public -safety answering point (PSAP) through Inform 911 functionality on digital trunks. Response: Comply 4.2.4.2 Notify internal extensions through on -display, email, or other real-time means when a user dials 911, and what extension has placed that call. This allows internal first aid staff to respond to emergencies immediately. The City has experienced unintended calls to 911 since the current outside access line access code is "9" and the City is considering changing the outside access code to "8" to reduce such unintended calls. Response: Comply with the use of our Emergency Notification application which is included in our base pricing. 4.2.4.3 Provide specific Emergency Location Identification (ELIN) or Automatic Location Identification (ALI) information to the PSAP to allow for correct identification of the callers location. We are looking for location address of each building only. Response: Comply 4.2.4.4 Automatically update the user's location when they log in to a different phone with their same extension or move their phone to a different area of the building, or to a different office. Response: Comply with the use of the 911 Enable application, which is included in our base pricing. 4.2.4.5 Assign a temporary Dialed Number Identification Service (DNIS) number to any extension that does not have a Direct Inward Dialed (DID) number to allow the PSAP to call the station back in an emergency. Response: Comply with the use of the 911 Enable application, which is included in our base pricing. 4.2.5 Session Initiation Protocol (SIP) Trunking: The City of Delray Beach will be using new SIP concurrent call paths (CCP or trunks) for PSTN access, to be provisioned over new dedicated data lines terminating at the City Hall and at the Second Data Center facility. SIP would then replace two (2) the existing PRI trunks terminating at (1) City Hall, (2) Second Data Center facility for all PSTN calling and one (1) PRI will remain at City Hall for faxing and other analog services . Provide pricing for SIP trunking, including any session border control (SBC) and associated equipment to terminate SIP at both locations, and considering that the proposed solution would not then use PRI trunks for VoIP dialing. Response: Our quoted configuration includes capacity and licensing for 200 concurrent SIP call paths, but we believe this is for more than required for your application. The normal user to trunk ratio is 10-1; in a high traffic environment it might be 5-1. Given that you are supporting around 600 actual users, we believe you could easily get by with 100 concurrent call paths, but we have quoted 200 per your RFP specifications. IMPORTANT: The carrier chosen to provide SIP trunks must provide their own Session Border Controller (SBC) and MUST be certified to work with ShoreTel to ensure the required level of service specified by the City. The following providers have been certified by ShoreTel: AT&T Bandwidth.com Bell Canada Level Macquarie Telecom MWEB South Africa CenturyLink Optus Charter Communications One Source Networks Cox Business EtherSpeak Fusion Gamma Telecom Group of Gold Line Integra Telecom IntelePeer 4.2.6 Automated Attendant (AA): OneStream Networks ThinkTel Communications Time Warner Cable Business Class tl Picall TW Telecom Verizon Vo1P Unlimited Rogers West IP Spitfire SIP Trunking Windstream Tata Communications XO Communications Tele2 Zen Internet TelePacific Communications Telstra The City of Delray Beach requires automated attendant functionality to answer approximately thirteen department main number(s). For the purposes of this RFP, Automated Attendant (AA) will refer to announcement trees and dialed -input options that do not require integration with customer databases or CRM. The proposed system should have the ability to provide reports on Automated Attendant traffic, including which options are chosen, where callers hang-up, and where callers are transferred to departments. Explain below how automated attendant is provided by the system at the turnkey price. Response: The Auto Attendant functionality described is included in the core ShoreTel UC platform. The reporting described will be handled by the included BrightMetrics reporting solution. 4.2.7 IVR: The City utilizes Selectron IVR for Utility Billing and Permit inspection scheduling. Describe whether the solution can integrate with this IVR for call transfers between the two systems. Also, please note the City of Delray Beach is looking to purchase a new ERP system. Note any experience you may have with Tyler Munis, New World Logos and SunGard One Solutions as it relates to IVR and database integration. Response: The ShoreTel can integrate with your Selectron IVR via a PRI interface or SIP trunks. We have quoted the SIP integration per your requirements. While we have no specific out of the box integration with the ERP applications listed, we do have the ability to do database dips into most applications like these using our Enterprise Contact Center product, which is included in our core pricing. 4.2.8 Multiple Line Appearances: The City's departments generally have line appearances of the department main line on multiple sets, often 3 to 4, so that multiple people can answer the department line. The City is interested in how this functionality would be provided in Vendor's solution. Describe whether secondary (rollover) lines would be needed at stations, so that one call could be placed on hold, and a second call answered. Describe how to transfer a call, with and without first talking to the called party, and how to transfer directly to voice mail. Describe whether the department line rings at all stations, or can be set to ring at just selected stations, and whether the department line rings (or not) if that station is off hook (to avoid interfering with a call in progress). Describe whether the main department line has a distinct message waiting indicator (MWI) that is separate from that of a private line at that station. Explain how all of this is provided by the system at the turnkey price. Response: The functionality described is specific to legacy key systems, where each line is mapped to a button on the phone. We will be able to provide all of the functionality the city desires with the sole exception of having individual lines mapped to specific buttons on the handsets. For information on how to transfer calls click the following link and select Managing Calls on the left: htti)://troining.shoretel.com/400/Story.htm/ 4.2.9 Music on Hold: Please describe how your system will provide music on hold at these locations, including the interface. The City of Delray Beach desires music on hold (MoH) at all locations. In order to minimize traffic on the WAN in a VoIP implementation, the system should be able to provide music on hold from the PSTN gateway at each location. Please describe if the system provides the ability to play standard .wav or .mp3 files as music on hold from a file saved on the gateway. Please describe if the system can provide multicast music on hold that would stream one audio connection to each location (not one audio connection for every call on hold). Please describe if the system can be configured to stream music on hold as G.711 while the rest of the VoIP traffic between locations is G.729. Please note if conference calls that are put on hold while adding parties are able to speak with each other and not hear music on hold. This application should be included in the base pricing. Response: Music on Hold (MoH) can be provided via a physical stereo connection jack on each physical switch or via .wav files uploaded to the Shore Ware server. The ShoreTel only streams MoH unicast. Codecs are configured on a site by site basis — there is no way to mix G. 711 and G. 729 within the some location. Parties on conference calls can speak to each other while additional parties are added to the call. 4.2.10 Recent Calls Display: The City is interested in an easy display of recent calls at an extension with Caller ID, so that the user can easily scroll back through recent calls to see the Caller ID information, date/time, and call duration. Describe your solution below. Response: The 480 series handsets have a "history" button that allows the user to easily scroll through previous calls. Once the desired entry is located the user can dial the number by simply pressing the "enter" button inside the scroll wheel on the handset. 4.2.11 Public Address (PA): The City desires PA / paging, ideally up to the count of all proposed telephone stations having speakers, with up to 10 zones. Describe your solution below, including optional pricing in Schedule A: • Configure our Legacy Paging Interface (LPI) feature or Integrate with hardware (zone controller/paging amplifier) • Evacuate or lockdown your facility quickly and effectively • Protect our staff with a discreet call button for security or police • Send automated weather alerts to staff • Automatically monitor, record, and send an alert when an emergency number like 911 is dialed Response: The 480 series handsets have a "history" button that allows the user to easily scroll through previous calls. Once the desired entry is located the user can dial the number by simply pressing the "enter" button inside the scroll wheel on the handset. 4.2.12 On Demand Call Recording: The City is interested in having the system provide ad-hoc "on demand" call recording for up to ten (10) selected users (e.g. Utility, PD Dispatch). Please describe how you would provide this functionality, whether desktop software will need to be deployed, how the application is controlled, whether calls will be recorded from the beginning of the call even if recording is activated in the middle of the call, and how an outside caller would be notified that the call is being recorded. In order to meet recording notification laws, will the system play a greeting such as "Recording" or beep on the line every 30 seconds to indicate that the call is being recorded? Provide optional pricing for On -Demand Call Recording where indicated on Schedule A. Response: On demand call recording is a base feature in the ShoreTel Unified Communication System. Calls can be recorded by assigning a button on the handset or a button on a toolbar in the Communicator application. Recording begins when the button is pressed, and can continue for up to one hour. Recordings are deposited in the user's voicemail box. There is no audible tone that notifies the caller he/she is being recorded. We have also included 20 licenses for the ShoreTel Call Recorder application which allows recording of all calls. 4.2.13 Call Detail Reporting (CDR): The City of Delray Beach does not presently use a Call Accounting System, also known as a call detail recording (CDR) system. The City is interested in CDR as an option in the proposed solution. This CDR / call accounting system should be a single system that accepts call detail information for all incoming and outgoing public switched telephone network (PSTN) calls from all quoted systems. In addition, should have customizable dashboard, pre -defined reports, a custom report designer and an on -demand traffic analysis tool to address and reporting need and allow department directors to make informed decisions for their organization. Please describe your CDR / call accounting software package below. Provide optional pricing on Schedule A for the proposed CDR system. Response: The 480 series handsets have a "history" button that allows the user to easily scroll through previous calls. Once the desired entry is located the user can dial the number by simply pressing the "enter" button inside the scroll wheel on the handset. 4.2.13.1 VoIP Encryption for Secure Communications: Will the proposed telephone system have the ability to encrypt the conversation between telephones, and between telephones and PSTN gateways? Response: Yes, ShoreTel can encrypt media and signaling between phones as well as to "PSTN gateways." When outside the enterprise, all Mobility users signaling and media is also encrypted, and Web Collaboration sessions can be encrypted via HTTPS or can be run as regular HTTP. 4.2.13.2 System should provide reports for inbound/outbound/internal phone calls per employee (station) and department, traffic reports for telco trunk groups and station hunt groups, and peak busy hour usage reports with grade of service and recommended trunking. System should have an easy-to-use capability of searching for dialed numbers. Response: Comply. Dialed number search is addressed by included BrightMetrics Reporting solution. 4.2.13.3 Software should have the capacity to provide accurate charge -back billing to individual departments. Reports for individual departments must roll up to a consolidated system wide report. The Vendor is responsible for fully programming the Call Accounting system and ensuring that it is loaded with appropriate rate tables, reports and alarms. Please describe procedures and pricing for rate table updates. Provide optional pricing on Schedule A for the proposed annual subscription cost for this capability. Response: 4.2.13.4 Please describe whether the package will provide alarms and notification for suspected toll fraud activity (hacking)? Will the software provide exception reports for long calls, expensive calls, or restricted calls? Response: ShoreTel provides reporting which will show user call activity, both in summary form as well as call -by -call details. These reports can be used to identify calls to unusual area codes or country codes, or calls of unusually long durations. Other than these reports, there are no alarms dedicated to suspected toll fraud. 4.2.14 LAN/WAN/MAN Configuration Vendor is expected to work in concert with the City of Delray Beach, outside Vendors and other specialists to deliver a LAN/WAN/MAN configuration that is 100% operational and suitable for VoIP. Vendor will be responsible for providing consultation, best practice recommendations, and switch and router configuration scripts for the models and software revision levels that the Vendor will deploy or that the City will provide; in order to support VoIP, Quality of Service (QoS), telephone discovery, and network connection to the specifications required by the VoIP manufacturer. Network consultation and engineering will include all existing LAN/WAN/MAN switches, routers, and firewalls, even if not sold by the Vendor. Typically, Vendor will provide sample configuration for a switch, and once approved by the City of Delray Beach, will customize the script for every switch and router in the network. Vendor will program all equipment that they are providing, and any additional equipment that they are certified on and that the City of Delray Beach decides to allow. The City of Delray Beach will implement Vendor provided configurations on any pre-existing hardware that the vendor is not certified on if necessary. 4.2.14.1 An initial discussion (upon contract award) will be held between the Vendor and the City of Delray Beach to review all IT infrastructure systems, including all hardware installed, software revisions, and programming. Upon completion of this initial discovery, Vendor will provide recommendations for upgrades and remediation. Response: Comply. 4.2.14.2 Q. Latency max between city hall and data center currently? Needed to know for distributed clustering of Voice Service servers. The current data center is within the City Hall complex, so there should not be any latency. The Bid for colocation facility with 10GB fiber transport was released this week, so we do not have an answer on latency for that location. 4.3 Managed Services The City of Delray Beach would like to implement the services of a Managed Service Provider with the intent of having third party management of the VoIP system. Please provide pricing for the managed services of existing and proposed telephone equipment. • Describe your Service Level Agreements (SLAB) for configuration changes Response: See included support matrix in main body of our response. • Describe the support model for all hours of operation. Response: Tickets may be opened via telephone, email or your support portal. After hours "hard down" (emergency) calls are escalated to one of our on call engineers. • Emergency support options Response: After hours "hard down" (emergency) calls are escalated to one of our on call engineers. • Is your support model all-inclusive? If not, what is not included? Response: See included support matrix in main body of our response. Our proposed solution includes our Platinum level of support. • Does in-person response, review, and other contact rotate among support staff? Response: In order to provide the fastest possible resolution, support requests are assigned to the first available engineer. Because we consider our clients partners, we work hard to make sure all of our support staff are familiar your system. There are some instances where a specific programming request may be referred to the original project lead because he may have additional context as to why or why not the system wasn't originally configured in a particular manner. • Your proposal should address all of the following: o VoIP Administration (Security and Support) o Configure, maintain and support on new VoIP system o Weekly reports on status and maintenance o Manage, maintain and support patches and updates o Performance Testing o Assess equipment upgrades and patches for replacement as needed 4.4 Non -Compliance 4.4.1 Please use the following space to explain any features that were responded to as Optional, Partial, or Non -Compliant where the City of Delray Beach marked the feature as "Required". Also, describe work-arounds and optional pricing. Lastly, provide an explanation for any partial or non-compliance with features that we marked as "Should Have but Optional". 5.0 Phone System This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. 5.1 Specific Requirements 5.1.1 Architecture 5.1.1.1 The City of Delray Beach would prefer that all locations be part of a single telephone system with a single database image. Multiple systems with databases that are coordinated by a centralized system administration software that emulates single system functionality are not compliant with this definition. Please state whether your base pricing includes this architecture. Response: Comply. The ShoreTel IP voice communications system is a completely distributed, modular UC solution with no single point of failure that is layered on top of your IP network. At the heart of the system is the standards-based Distributed IP Voice Architecture (software switching) which uniquely distributes call handling intelligence to distributed voice switches, and voice services (voicemail and automated attendant) to distributed servers across multiple local or remote locations, rather than centralizing it at the network core. At the some time, the ShoreTel architecture enables a single system view and centralized management of the whole network. Distributed voice services allow IT managers to host key applications closer to large user groups and more effectively leverage WAN bandwidth. Thus, the Distributed IP Voice Architecture enables a customer to efficiently deploy a ShoreTel system across local and multiple remote sites, and still manage all distributed resources as a single, integrated IP voice communications system. This greatly simplifies such normally complex configuration and administration tasks as adds, moves, and changes — substantially lowering Total Cost of Ownership (TCO) and eliminating the IT manager's "pain points". The Distributed IP Voice Architecture gives companies a simple, "Lego -like" approach to building a distributed, easily scalable IP voice communications system that has no single point of failure. Following is a representation of a ShoreTel UC system in a multi -site networked enterprise. 5.1.1.2 Servers: Vendor will supply all servers (including servers to host required virtual servers if recommended) and Operating System software (including Windows or Hyper -V if required) for ALL applications proposed in their solution. As noted elsewhere, the City of Delray Beach may decide to host servers in their Virtual Compute environment, and/or provide Windows OS before final contract negotiation. 5.1.2 Telephone Specifications for The City of Delray Beach The City of Delray Beach would prefer that all locations be part of a single telephone system with a single database image. Multiple systems with databases that are coordinated by a centralized system administration software that emulates single system functionality are not compliant with this definition. Please state whether your base pricing includes this architecture. 5.1.2.1 All telephones should be GigE, meaning that they can supply a switched Ethernet port to an attached computer at Gigabit Ethernet speeds. Please also price (as an option in Schedule A) what cost savings could be achieved in deploying non-GigE phones. Response: Comply, with the exception of the IP420s for courtesy phones — those are 10/100 only. 5.1.2.2 The PC Attendant Console should provide receptionist/operator functionality with an on-screen busy lamp field that shows status of telephones across any networked locations. Phone system should automatically re -direct any operator calls to a back-up reception position (described below) if the PC Console were to lock-up, fail, or require rebooting. Response: Comply. We have included Operator Communicator licenses which show user presence and allow for drag and drop transfer. The user's call handling mode can be used to redirect inbound calls in the event they are unable to answer. 5.1.2.3 Q. We do not have the exact number of each type of phone at this point. We would estimate that 85% of the phones are standard, 5% Executive, 5% Secretary and 5% basic. We are looking for a total solution and would want a vendor to engineer the total solution and include what is needed at the time of the RFP. 5.1.2.4 Staff (Standard) telephone requirement is for a multiline set capable of supporting at least four (4) extension appearances. The following features, accessible via fixed or soft feature keys, are required: internal and PSTN dial -tone, hold, transfer, message waiting indicator, ad-hoc five -party conference call, system speed dial access, personal speed dial access, and forward to voice mail. LCD display, two-way speakerphone and the ability to independently mute speakerphone, headset and handset calls is required for this set. Video integration is a future enhancement to the system, we do not anticipate the need for video capable desk phones. Response: Comply. We have quoted the IP480G for this application. See attached product literature for pictures and detailed specifications. 5.1.2.5 Q. We do not have the exact number of each type of phone at this point. We would estimate that 85% of the phones are standard, 5% Executive, 5% Secretary and 5% basic. We are looking for a total solution and would want a vendor to engineer the total solution and include what is needed at the time of the RFP. 5.1.2.6 Telephones with minimum 4 Busy Lamp Field (BLF) should match the specification for Standard (Staff) phones and have at least four (4) extension appearances. 5.1.2.7 Executive telephone requirement is for a Full Duplex speakerphone capable of supporting Busy Lamp Field appearance for 1 other telephones, intercom to their assistant, and one touch speed dials for 3 numbers (minimum 6 button phone required). All other features of the Standard telephone need to be supported as well. 5% of the total amount. Response: Comply. We have quoted the IP485G for this application. See attached product literature for pictures and detailed specifications. 5.1.2.8 Executive Assistant (Secretary) telephones shall include all features of the standard telephone, and also be equipped with the ability to monitor at least 3 Executives. Secretary should be able to tell if an Executive is busy on any of their extension appearances. Call Coverage Keys should ring or delay ring along with the Executive's telephone. Secretary phone should have 2 -way intercom button to their executive. This phone should be able to support 8 line appearances, or two lines for the users and two lines for each executive. 5% of the total amount 5.1.2.9 Q. Empty Desk/Visitor Cube telephones should match the specification for Standard (Staff) phones and include a telephone license, but do not require a VM license. Additionally these phones should be configured for hot-desking. 5% of the total amount — no voicemail. 5.1.2.10 Basic (or courtesy) telephone requirement is for a single or multi -line phone that would be placed in very low usage areas such as intern desks, waiting areas, warehouse, lunchroom, etc. The following features, accessible via fixed or soft feature keys, are required: internal and PSTN dial -tone, hold, transfer, system speed dial access, and park pickup and access to corporate directory. Response: Comply. We have quoted the IP420 for this application. See attached product literature for pictures and detailed specifications. 5.1.2.11 Key Expansion Module — A module that can be attached to any proposed station and offer a minimum of 12 additional busy lamp appearances. We are unsure of this number, or it may be accomplished through software for attendant consoles. Response: While we have a physical button box that supports an additional 24 line appearances we highly recommend using the Communicator application for this functionality. 5.1.2.12 Standard Analog Line is for a standard loop start phone line, either 24V or 48V, with a minimum 3000 foot reach over standard 24g twisted pair copper cabling. Response: Published specifications state a distance of 2,000 ft, but we know of installations where the distance is greater than that. 5.1.3 Telephone Questions 5.1.3.1 Provide a brief description and picture for each telephone being proposed below. When quoting VolP telephones, specify data speeds available/quoted (10/100/1000), optional snap -in interfaces available, and power requirements (or which PoE class) for each phone. Please note if any of the phones require a wall mount kit and include optional pricing in the Schedule A. Please fill in the model number that you have quoted for each phone type onto the appropriate line of Schedule B. 5.1.3.2 Provide a screenshot and brief description for the PC softphone. Will calls to a softphone be able to ring simultaneously on an attached (USB) headset/handset as well as at the PC? Will computers that do not have multimedia speakers be able to 'ring'? Response: Yes, 5.1.3.3 The quoted phones should allow users to navigate a telephone directory from the display of their phone. Where will this directory be retrieved from? Please describe how the directory is accessed. Response: The directory is accessed via the history button on the handset. The entries will include both local ShoreTel users and any contacts imported from the user's Outlook contacts. 5.1.3.4 If a color display option is available (and not already included in your proposal) include the incremental cost to upgrade all telephones to color in the options section of Schedule A. we are requesting the upgrade cost. Response: We quoted IP485Gs — color phones —for the Executive users. 5.1.3.5 The City of Delray Beach is interested in cordless telephones (Wi-Fi and/or DECT) that would allow their personnel to move around their buildings. A cordless telephone will allow selected staff to answer calls to their shared phone while away from their station and provide basic call transfer and rudimentary multiline functionality. What solution would you recommend for this requirement? Please provide pricing in the options section of Schedule A. Q. We are unsure of this number, they are only used in a few areas today, but we see the performance increase by having this capability. Response: We have quoted as an option the ShoreTel IP930 DECT handset. 5.1.3.6 Do headsets require an external amplifier to provide adequate sound quality and volume? Do the telephones quoted have a "headset" mode where the handset does not need to be removed from the cradle, or is a handset lifter required? Does the phone have a separate headset jack, or does it connect in line with the handset? Response: All ShoreTel handsets include amplified headset jacks. 5.1.3.7 Q. Do your 200 mobile users currently use desktop phones or need desktop sets, or will they remain mobile only users? They do have the option to hot swap, or hotel into a desk. 5.1.3.8 Q. How many conference room phones do you require? — We do not have an exact count at this time, but it is around 50. 5.1.4 Q. Nortel Option 11 supports 195 stations and Switchboard, paging in building/planning area for the City Hall, Community Center, City Attorney Offices and IT Dept. at City Hall. In addition there are 33 analog circuits for non -Nortel system components (i.e. fax, IVR, alarms). How many phones are there in the Attorney's Office, how many faxes, etc. using analog lines? What is the wiring connection between the Nortel Option 11 in the City Hall IT location and the Attorney building across the street. How many phones are in the Community Center and what is the wiring connection from the Nortel Option 11 in City hall to the Community Center Building? • Community Center -Connected via house cable to switch in City Hall — 9 phones on PRI • City Attorney - Option 11 Mini Main SHAS Fiber Receiver Pack -Connected to City Hall Switch — 10 phones on PRI • City Attorney — 6 Analog lines for Fax and Alarms 5.1.5 Features 5.1.5.1 Departmental "must answer" line. This is a button that appears on a group of telephones to be answered by anybody in a department. This button should include a Message Waiting Indicator for voicemails to this extension in addition to the user's voicemail. Callers would access this line either by direct dial, operator transfer, or zero out of voicemail. It should have multiline attributes so multiple calls can be ringing into the group simultaneously. The calling number and calling name (if available from the trunk or if available from the internal directory) should show on the display of the phones. Please describe how this is accomplished and any drawbacks. There are several published shared lines that multiple people may answer. This may be the main number for a department. The IT Help Desk is a shared line that 6 different people can answer. Reponse: The functionality described is specific to traditional key systems. In the Vo/P world there are no "lines" mapped to buttons on phones. We will use ShoreTel hunt groups to achieve the City's desired functionality. 5.1.5.2 The City of Delray Beach also requires the following features which should be supported in the quoted solution: ring groups, hunt groups, simultaneous ring groups, pick-up groups, directed call pick-up, directed hold pick-up, directed call park (park+extension to park, unpark+extension to retrieve), and personal speed dial lists. Please advise if any of these features needs to be further defined in order to answer this question. Please respond with your compliance to these features, any required work-arounds, and any limitations to the number of phones in a pickup group, ring group, or shared extension. Response: Comply. The ShoreTel provides all of these features out of the box. 5.2 System Architecture 5.2.1 Provide a brief description and discussion of the recommended system architecture. Describe connection and communication between its integral parts. Include a / or multiple Visio diagram to illustrate the quoted architecture (not a generic drawing). Also, include a standard data rack elevation showing all Data Center equipment including servers, cabinets, switches and routers. Response: See main body of our RFP response. 5.2.2 Q. Is there a preference as to run the voice servers for calling, voicemail, presence and messaging as physical servers or a virtual server deployment? If virtual server what type of virtual servers are in production as of now? (VMware, Hyper -V, KVM, etc) We would prefer virtual servers. We are currently using VMWare, but will be starting a project to migrate all VM to Hyper -V. Response: Our preference is to run both the servers and virtual appliances in a VMWare environment. While the servers can be virtualized in Hyper -V, because you have precluded us form using VMWare we have quoted physical appliances to handle phone and trunking capacity. 5.2.3 The proposed solution must be able to provide traffic reports and report historic trunk utilization by trunk group or for specific lines, in the base system being quoted. The system should provide a peak busy usage report that shows the maximum number of lines used during specified periods. Please include samples of these reports in your response. Response: Comply 5.2.4 The proposed solution should be 911 compatible, as defined in the following, which shall not be interpreted as reducing any of the requirements for E911 in section 5.3.4. 5.2.4.1 Route calls over appropriate local PSTN connections that are identified by the telco central office with the correct address at the Public Service Answering Point, even if that route is different from the standard Least Cost Routing (LCR) route for that station and location; Response: Comply 5.2.4.2 Route 911 calls over 1MB analog lines (2) used as failover trunks in the event all other trunks fail. Response: Comply 5.2.4.3 Allow a 911 call to be made from any station, even if that station is restricted to extension dialing; Response: Comply 5.2.4.4 For stations in Branches that do not have local PSTN connections, calls over the WAN/VoIP infrastructure should correctly send a default location (i.e. Branch address) for that station to the PSAP that will differ from the rest of the stations that connect over those PSTN connections; Response: Comply 5.2.4.5 The operator or system administrator and or security should be notified when a 911 call is made from the phone system. Response: Comply. This is accomplished with the included Emergency Notification application. 5.3 Softwa re 5.3.1 What underlying operating system is used for the applications that form the telecommunications platform (i.e. Windows Server, Linux, Unix, etc.)? List the operating system for each server being proposed. The Vendor is responsible for providing the Operating System (OS) for all servers required. Response: All of the ShoreTel servers run on Windows Server 2012 R2 5.3.2 Please describe how the underlying OS has been "bolstered" to prevent exploitation of OS security flaws. Unneeded applications should be uninstalled, removed, or disabled from the OS. This is particularly relevant to Windows operating systems. Which Firewall ports does your application use, keep open, or listen to? Response: The OS on the ShoreTel server hasn't been "bolstered" in any way — it is Windows Server 2012 R2. 5.3.3 The City of Delray Beach prefers to implement a new software release after it has been generally available (G.A.) for at least 3 months. The software can then be considered stable and there should have been an x.1 type software release to resolve any software bugs. Please make note if you are recommending the installation of any software that does not meet this criteria, and your justification for doing so. When is the next release due? Response: We adhere to the City's philosophy on this as well. All of the software versions included in our proposed solution meet this requirement. 6.0 Voice Over IP 6.1 Specific Requirements & Network Readiness Assessment Scope of Work 6.1.1 VoIP Quality & Performance Expectations It is expected that a Voice over IP installation will be reliable and provide high quality voice. We define the following as our minimum acceptable performance for VoIP telephone systems, which shall not be interpreted as reducing any of the requirements for reliability in section 4.2.1: 6.1.1.1 Provide 99.99% uptime of all applications during regular office hours; 6.1.1.2 Provide 99.9% total uptime including after-hours system maintenance; 6.1.1.3 For LAN calls using G.711, telephones should deliver an average Mean Opinion Score (MOS) of 4.5 (better than toll quality), and minimum Mean Opinion Score of 4.1 (toll quality); 6.1.1.4 For WAN or G.729 calls between locations, telephones should deliver an average Mean Opinion Score of 4.0 (toll quality), and minimum Mean Opinion Score of 3.5 or better (cell phone quality); 6.1.1.5 Telephone calls will be free of echo, choppiness, sound artifacts, poor sound quality, and dropped calls. 6.1.2 An initial discussion (upon contract award) will be held between the Vendor and The City of Delray Beach to review all applications and data flows on the LAN/WAN/MAN, including all hardware installed, software revisions, and routing/switching programming. Upon completion of this initial discovery, Vendor will provide recommendations for upgrades and remediation. 6.1.3 Once the production LAN infrastructure has been upgraded to support VolP (per the results of the Vendor recommendations above), Vendor will conduct a VolP Readiness Assessment of the newly upgraded LAN. This assessment should be performed within one week of the installation of any new LAN equipment to support VoIP, and configuration of Quality of Service (QoS) on all links, so that The City of Delray Beach has sufficient time to address any shortcomings discovered by the assessment prior to full deployment. 6.1.4 The Network Readiness Assessment Scope of Work will consist of the following: 6.1.4.1 Use of a standard testing tool such as Vivinet NetlQ, Fluke NetAlly, or equivalent; 6.1.4.2 Testing Server shall be positioned on the core network switch expected to support the voice communications call server, with testing end-points strategically positioned in the voice VLAN of each and every IDF of every office; 6.1.4.3 For LAN calls using G.711, telephones should deliver an average Mean Opinion Score (MOS) of 4.5 (better than toll quality), and minimum Mean Opinion Score of 4.1 (toll quality); 6.1.4.4 An initial test should be performed where call traffic is gradually "throttled up" to the limit set in Call Admission Control to ensure that the QoS bandwidth allocations are sufficient to prevent discarded packets; 6.1.4.5 Once voice capacity is established, Vendor should generate data traffic, such that the uplink from an IDF to the MDF is saturated to near 100% utilization while generating test voice traffic, to ensure that QoS on the LAN is properly implemented to prioritize voice packets over data packets. This test will be repeated one time for each different access layer switch type to ensure that implemented QoS methodology is working correctly; 6.1.4.6 In order to test end-to-end QoS, Vendor should generate data traffic, such that the uplink from the Core Router to the Provider Edge (PE) Device is saturated and the Edge router is forced to shape traffic and drop excess data packets in favor of higher QoS voice packets, before putting traffic into the WAN/MAN link. Voice traffic will be generated and measured during the saturation test and Vendor will provide a Mean Opinion Score (MOS) for the voice traffic under load; 6.1.4.7 In order to test QoS over the WAN/MAN, Vendor should generate data traffic from multiple remote locations, such that the uplink WAN/MAN link from the WAN/MAN provider to the PE WAN/MAN router and CPE Core Router is saturated and the WAN/MAN provider is forced to shape traffic and drop excess data packets in favor of higher QoS voice packets, before putting traffic into the WAN/MAN link. Voice traffic will be generated and measured during the saturation test and Vendor will provide a Mean Opinion Score (MOS) for the voice traffic under load; 6.1.4.8 For the saturation tests above, the Vendor will provide all testing methodology, hardware and software that will be used to generate sufficient traffic to flood the uplinks from the IDF to the Core in the LAN, and between locations on the WAN/MAN. These tests will need to be conducted after business hours so that they do not impact business processes; Response: One or more computers (depending on load needed) would be set up in the Core to generate the traffic load. One or more computers would be set up in the IDF and/or remote offices as endpoints. A desktop PC should be able to fully and saturate 100megs of bandwidth (even if it has a gigabit adapter, the load limitation may be with the PC's internal bus). A high-end PC should be able to saturate 250megs of bandwidth. 6.1.4.9 A normal testing session will then be initiated between all end points using expected voice and data traffic and should last no less than 3 days; 6.1.4.10 Testing shall use the G.711 codec using a 64kb packet size with a 20ms jitter buffer on the LAN. If your system recommends other "Best Practices" then test should match manufacturer recommendations; Response: Comply 6.1.4.11 Testing shall use the G.729 codec using a 20ms sampling rate and 40ms jitter buffer on the WAN/MAN. If your system recommends other "Best Practices" then test should match manufacturer recommendations; Response: Comply 6.1.4.12 Test results should include: throughput (bandwidth), packet loss, packet delay (latency), jitter (variable latency), and the minimum and average Mean Opinion Scores that can be expected per LAN/WAN/MAN segment; Response: Comply 6.1.4.13 Vendor will then interpret, and summarize the findings and provide a verbal and written recommendation for any remediation; 6.1.4.14 If the initial test of the network fails, and remediation is required. Vendor will retest the network one time with the same process as above, after remediation is complete, and prior to bringing the new voice system into production. 6.1.4.15 This Network Readiness Assessment Scope of Work is our minimum acceptable SoW and may not be reduced or answered as non-compliant by the vendor. Nonresponsive or noncompliant responses may be eliminated from further consideration. Please note your compliance below and comment on any additional methodologies recommended. 6.1.5 Please comment on the diagnostic tools you will use and the type of report that we would expect to see. Please include a sample VoIP Readiness report (paper copy not required). It is expected these tests will be performed by the awarded Vendor, or a sub -contractor that specializes in this type of analysis. Response: PathSolutions TotalView will be used for the assessment. Sample network assessment report and a sample call simulation report is attached. 6.1.6 What tool will be used to generate the required data traffic load on the LAN and WAN, in order to flood the uplinks and WAN/MAN circuits? Response: PathSolutions Total View's Call Simulator will be used to create the RTP VoIP load as well as the data load flood. 6.1.7 After the initial VoIP network readiness assessment, Vendor will be required to explain and price any additional remediation recommended in order to achieve the goals above. Once the City of Delray Beach has implemented the remediation, and the network has been certified through a follow-up assessment, the Vendor and Manufacturer are expected to guarantee the installation (other than WAN carrier quality issues). If the installation fails the requirements in Section 6.1 (for example due to dropped calls, poor quality calls, static, echo): 6.1.7.1 Vendor will have five days to identify the problem, 6.1.7.2 The City of Delray Beach (and WAN/MAN provider) will assist in problem identification/resolution under the direction of the Vendor, 6.1.7.3 Vendor will need to provide definitive proof that the problem exists in the underlying Cabling/LAN/WAN/MAN fabric if there is an assertion to that effect, 6.1.7.4 Vendor will have five additional days to correct the problem if it is in the hardware they have provided. 6.1.8 If the Vendor cannot provide a voice solution that supports VoIP to the expectations in Section 6.1, and this RFP (after the City of Delray Beach implementation of any LAN/WAN/MAN remediation or upgrades recommended by Vendor), and cannot rectify the problem per the section above, it will be considered a material breach of contract on the part of the Vendor. Vendor will allow the customer to return the complete system for a full refund, and remove the system once an alternate solution has been put in place by the City of Delray Beach. 6.2 VoIP Specifications 6.2.1 What is the manufacturer's recommended best practice for CODEC choice, sampling rate, packet size, jitter buffer, etc? What bandwidth, including overhead and QoS, will each recommended CODEC require? What VoIP CODECS are supported on the platform, i.e. G.711, G.729A, G.72913, G.722, H.323, SIP, etc. (list all applicable)? Response: ShoreTel has a "best practices" guide outlining our recommendations for LAN/WAN networking in detail (see appendices). In general, G. 711 codec (about 80 kbps tool with overhead) are used within a LAN and G.711 or G.729 (about 30 kbps with overhead) are used across a WAN depending on the amount of bandwidth available. We recommend less than 150 ms one-way total latency. We support G.722, G.729, G.711, iLBC, Broad Voice 16/32, DV14, and L16 codecs. 6.2.2 What is the highest common denominator Codec across all applications being quoted? Will calls require transcoding between applications (voicemail, call recording, etc.)? Response: The highest supported codec across all ShoreTel components is G.711. For internal calls between ShoreTel endpoints, the highest codec supported is the wide -band codec BV32116000. 6.2.3 Which CODECS are supported natively by the telephones? Will telephones auto -negotiate CODEC over the LAN/WAN when connections between offices without the need for an intermediary translation or transcoding? If not, how is transcoding provided? Response: IP Phones will automatically negotiate the highest supported codec available between the 2 devices. Available codecs are listed in the response to 6.2.1 above. No transcoding is needed across the WAN, since ShoreTel uses a direct RTP media path between devices. 6.2.4 Does the system provide an option of running SIP for a telephone's call setup? Does the Vendor propose using SIP or proprietary signaling for call setup? How are advanced features supported if using SIP telephones? If Vendor recommends deploying SIP telephones, how is call setup and teardown encrypted and secured? Response: ShoreTel uses SIP signaling to IP Phones. For ShoreTel phones, we (like most manufacturers) use proprietary SIP extensions to provide enhanced features beyond those specified in SIP RFCs. In general, 3rd -party SIP phones can be connected to ShoreTel, although the feature set we can deliver depends on the specific SIP firmware deployed on the phone, but standard telephony features like conference/transfer/hold, etc are usually available. 6.2.5 Does the system support SIP trunks, SIP compliant gateways, or SIP telephones from other 3rd party manufacturers? Which manufacturers and telephone companies have been certified with the system? Describe any capabilities or limitations regarding the SIP implementation above or beyond the generic SIP feature set. Response: SIP trunking is supported. ShoreTel certifies 3rd party SIP providers (ITSPs and Session Border Controllers) through our Innovation Network, which tests and documents our interoperability with 3rd party solutions. The same features are available on SIP Trunks as on traditional PRI circuits. The following SIP ITSPs are currently certified: AT&T Bandwidth. com Bell Canada Cen to ryLink Charter Communications Cox Business EtherSpeak Fusio n Gamma Telecom Group of Gold Line Integra Telecom IntelePeer Leve13 Macquarie Telecom MWEB So uth Africa Op tus One Source Networks OneStream Networks Rogers Spitfire SIP Trunking Tata Communications Tele2 TelePacific Communications Telstra ThinkTel Communications Time Warner Cable Business Class t0ca ll TW Telecom Verizon VOI P Unlimited West IP Windstream XO Communications Zen In tern et 6.2.6 When a call is re-routed from the WAN/MAN to PSTN due to Call Admission Control, QoS monitoring bypass, or Call Shuffle to PSTN - what, if any, loss of features will be experienced? For instance, will a caller that is forwarding to voicemail when the call is re- directed over PSTN arrive at the correct user's mailbox and personal greeting? Response: There is no feature loss when a call is redirect over a PSTN connection as opposed to crossing the WAN, as long as the inbound PSTN trunk supports DID calls (such as on a PRI, as opposed to a basic 1FB analog trunks which does not support direct extension calling). In this scenario, calls would be routed to the proper user's voice mailbox. 6.2.7 Does the system support both IP hardphones and IP softphones being located behind a NAT device? Are IP -to -IP direct calls supported for NAT -translated IP hardphones and IP softphones? What is required to support SIP based phones through NAT traversal? Response: Softphones and IP Phones are supported across NAT. IP Phones must be part of the internal network in order to connect directly — ShoreTel does not handle the NAT function directly. Phones placed outside the corporate network need to be connected via an external branch -office VPN (such as via SonicWall or Cisco SOHO VPN devices), or you must use ShoreTel's VPN Concentrator to directly terminate SSL VPN connections from remote IP Phones to the ShoreTel "core." 6.3.1 Will the proposed telephone system have the ability to encrypt the conversation between telephones, and between telephones and PSTN gateways? If so, what features, such as On -Demand Call Recording, would be lost? Response: Yes 7.0 Voicemail Platform This section contains minimum requirements for the proposed system. For each section below, please respond on Schedule B whether the solution being proposed meets the minimum requirements. 7.1 Specific Requirements 7.1.1 It is imperative that any new voicemail platform be easy to use, easy to change greetings on, and require users to only press one (1) button for single digit prompting to access commonly used features. The voicemail platform should allow recording and saving of multiple greetings per user, and allow easy selection of which saved greeting to use. Response: The ShoreTel voicemail system is accessible via a single button push from the handset. ShoreTel provides a total of five call handling modes that allow the user to prerecord up to five different voicemail greetings as well as predefine how they want their phone to behave throughout the course of the work day. The call handling mode can be changed with a single button push from the handset or a simple dropdown list in the Communicator application. 7.1.2 The Vendor is required to set up two guest mailboxes on a demo system with integration to the PBX you are quoting so that we can test the user interface. Please provide a phone number and login information below. Please provide a copy of the voicemail quick reference guide on the following page and in the soft -copy of your proposal. Response: Comply. We will make these mailboxes available on our system for you to test. Voicemail Quick reference Guide is included under Appendices. 7.2 Voice Messaging System Description 7.2.1 Describe your voice messaging product offering. Include a brief overview of the hardware, software, architecture, and components of the equipment proposed to meet RFP requirements. Response: ShoreTel voicemail resides on a customer supplied Windows Server 2008 32-bit, SP2 (Standard, Enterprise) and/or Windows Server 2008 R2, SP1, 64-bit, (Standard, Enterprise)or a ShoreGear switch with embedded voicemail capabilities connected to the Ethernet network. Voicemail is available to each user. The ShoreTel voicemail system can accommodate up to 20,000 voicemail users on a single system. Integrated Voice Mail The Shore Ware Voice Mail service is provided as a standard for all users (including unified messaging with Outlook). It requires no additional hardware, consumes no telephony ports and storage is limited only by the size of the server hard disk. The system provides 32.5 hours of voice storage per gig of hard disk space — and 254 simultaneous ports of access. In multi -site configurations, voice mail servers or a ShoreGear switch with embedded voicemail capabilities can be distributed at larger locations to save valuable WAN bandwidth. Users can record personal greetings, as well as manage their mailbox from ShoreTel's call manager software, ShoreWare Communicator, or from any telephone. The powerful message notification feature can alert users to new messages by emailing, calling, or sending them a page. Voice mail messages are stored in the industry -standard WAV (Audio for Windows) format, allowing users to play them on multimedia PCs, attach them to email messages, or embed them in other documents. Multi-level Auto -attendant The ShoreWare Auto -Attendant service provides 24-hour automated call answering and routing to improve service and enhance a company's image for inbound callers. Outgoing prompts can be customized and linked to the time of day and/or day of week. Individual groups, like technical support and sales organizations, can have their own menus with unique greetings and options. Like the ShoreWare Voice Mail service, the ShoreWare Auto - Attendant service also consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth. 1000 - ShoreTel Communicator s Windows Dial Call Workgroup Tools View Help `- Assigned- pis Standard- Online- --2 cat Therc are no acti�e call= at this time Voice Mail On New Message Delete ,G '--ind voice mail messaoe U ` Ffom T4 -- J Pat3ackson - 1000 ictal Messages:3 of Inbox (2) ag Pierre Martin, 1002 Pat Jackson, l' " C ustin Newby,1102 Pat I a ckson, 1 L] Saved tl Deleted eA Dustin Newby, 1102 Pat ]aekson, 100 +] Customer Service - 1800 Total Messages: 0 11 A ► 00,00/00:17 Cali Details I Directory ; Voice Mail History 1 Contacts 1 7.2.2 Is the voicemail built by the manufacturer of the VoIP telephony Company? If not please provide information regarding the OEM company, their history, and relation with the VoIP telephony manufacturer. Response: The ShoreTel voicemail system is built by ShoreTel and is an integrated part of the ShoreTel Unified Communications System. See above. 7.2.3 The Vendor is required to provide, install and maintain the computer platform, operating system (OS) and software for the voicemail. Please provide the specifications of the platform you will be providing. Response: The voicemail system is an integrated part of the ShoreWare Director server, and will run on the some HP rackmount server we have quoted (or client provided virtual machine, should the City decide to go that route). 7.2.4 What operating system does the voice mail system use? Vendor will be responsible for installing and maintaining the voicemail's Operating Software — including security fixes and updates. How will this be accomplished? Response: The voicemail system is an integrated part of the ShoreWare Director server, and will run on the some HP rackmount server we have quoted (or client provided virtual machine). The OS is Windows Server 2012 R2. 7.2.5 What physical connection will be established from the voicemail to the phone system? If additional voice ports are required in the future, how is the hardware/software added? Explain how the system scales beyond the number of proposed ports. Response: The voicemail connects to the phone system via Ethernet. 7.2.6 Are voice messages stored in an industry standard format? How many Megabytes of disk space are required for each hour of voice storage? Response: Voice messages are stored in a proprietary format, but can be exported to. wav files. 7.2.7 When a backup is performed what is backed up — programming, greetings, messages? Do back-ups happen automatically, and can they be directed to a Network Attached Storage (NAS) hard drive? 7.2.8 What, if any, limits are there to greeting, message or announcement length? What will the voice mail do if an individual mailbox is full? What will the remote caller hear? How will the user be notified and what options will the user have? 7.3 Voice Mail Security & Administration 7.3.1 Please describe the system administration interface for the voicemail. Can the voicemail be administered through the same interface as the VoIP telephony system? Does it require separate sessions? Is system administration done through a standard web - enabled Graphic User Interface (GUI)? If so, which browsers does the administrative application support? If not, can the application be loaded on multiple desktops? Response: Voicemail is managed through the Shore Ware Director interface, which is the some interface used to manage the rest of the system. No separate session is required. IE 11 is the recommended browser, and while not officially supported we have used both FireFox and Chrome as well. 7.3.2 Users should be required to enter a password to access their voice mailbox. What is the minimum and maximum password length? Can it be different for different classes of users? Will the voicemail system prevent the use of trivial passwords such as sequential digits, repeating digits, and re -use of the extension number (i.e. 1234, 1111, 4567)? Response: Minimum password length can be set between 4 and 26 digits. This is a system- wide parameter. Passwords cannot be the some digit (e.g., 1111) orsequential digits (e.g., 123456). 7.3.3 Does the system track failed password entries in a single session and disconnect the caller? Does the system track failed password entries across multiple sessions and automatically lock the mailbox? Does the system create a log and alarms (SNMP, email, pager) based on failed log -on attempts? Response: Yes, in the event the maximum number of unsuccessful password attempts is reached (which is a parameter that can be different for each User Group), then a message is played to the user and the call is disconnected. An event is also created in the ShoreTel event log. 7.3.4 Describe voicemail port, disk utilization and user status reports available. Include a sample of these reports in your response. ShvreTel Build 14.43.4002.0 Logoff Administrator Administration users... • Trunks... • IP Phones... • Platform Hardware.... Cal! con[rel.-. Voice Mail... • Auto, : Attendant Menus • Workgroups . Schedules Communicator... System Directory • Application Servers... • SIP SerVers.-. Sites Systeme Parameters... . Preferences Mainte.nartce diagnostics dl Monitoring • Quick Look • Connectivily • Voice Mail }prvers Make Ate Conferencing Audio 1 Web Conferencing • IM • Event Fitters. HQ Fvent Log... • HQ Services Reporting • Reports... Options Applications C ShomTel Build !4.43.4002.0 Logoti Administrator Adminitlratloo • Users... . Trunks... r IP Pilo nes... + PlatformHardware--. + Coll Control... Voice Mail.,. Auto-Ationdant Menus + Workgroups • Schedules + communicator... system Directory + Application Servers... • SIP Servers... • Sites System Parameters... Preferences Voice Mail Servers Maintenance Lust updated: 12/3112015 10.54 11 AM [GMT -06.001 Rehe6h kift Fleadauar-ters Localtmre 121317201510.5417 Ga to voice Mag Seryars MalMen m AM(GMT -08:00j . 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This umbrella term may include Integrated Messaging, Find Me/Follow Me, Instant Messaging, Presence, Text to Speech access to emails, Speech Recognition access to system features, Computer Telephone Integration, etc. Specify on Schedule B whether the solution being proposed includes the following. 8.1 Integrated Messaging 8.1.1 Please provide a general description of your Integrated Messaging offering, including where its messages are queued and stored, physical connection to the phone system and Email Server (Exchange), logical connection to the Email Client (Outlook), server and desktop requirements, and architecture. Response: In addition to simplifying your telephony environment, the ShoreTel system enhances your employees' other productivity tools by fully integrating voice with your other communications solutions. ShoreTel voicemail can be stored on the Shore Ware Director Server, the Distributed Voice Server, or any of the V-Switch products (you can set the voicemail location for each user when the second and third options are available). The only physical connection required is the Ethernet connection that puts the server on the network. If you use Outlook, ShoreTel extends your capabilities to include checking voice mail from your inbox, performing directory dialing from your contact list, and integrating call handling and converged conferencing with your calendar. All of the integration is written to the Outlook API — Exchange doesn't come into play. Please see Appendices section for Communicator desktop requirements. 8.1.2 Does the system install an Email Client add-in to allow for message playback and management without having to open a 3rd party media player such as Windows Media Player? Does the user have the choice to play the message through their telephone, or through their PC speakers, while still controlling the call through their Email Client? Provide a screen shot of the software used to control Integrated Messaging. Response: ShoreTel provides an email add-in for Outlook that allows the user to play the voicemail from their inbox through either the handset or the PC speakers. to tdt K !ao Tools Act— tel quesrwn for t-11 ]� is A Fepty iti Reply Eo•AN � Ftra� d j :.�trki{ReScm e js� Favorite Fokiers Arrangsd By; 09te Z"3 Dkfm rnPennyworth Newest on top 220 PM I Inbox () .3 5ent Item3 At MaA Folders �.fj Nicholas Dollar - 2:20 PM - J k'u Personal Folders " .J Deletedlteres ,Z Drafts , ! Irthox (2) a3 Xink. E -mai outbooc Elf Voice Message - Share Tel Voice Message He Yew Anions Media Options Help Vo Reply 16 Reply to AN F0 Forward tY Cal Saxler Delete # Previous ` WA sent Items v Moll From Pari Pena Sent- Fn W28)2W7 2- M36 PM Calendar Ta Franc Dirwo f Contacts ziL�je+Ct vDkfi Idla'Ssage� Flay Sour message using} r}ie cmriols ■ Stop Flap Back (award Durat6re 00:0(k02 y+ xJ _ J Itefns Unified Messaging with Microsoft Outlook 8.1.3 Briefly describe any advanced capabilities for text to speech playback of emails over a telephone interface, speech to text, voice control and Calendar/Task integration. Describe what upgrades are required to add these advanced features to the system you are quoting. Response: 8.2 Unified Communications & Collaboration 8.2.1 Please describe any Unified Communications functionality available with the proposed solution. Please summarize the components and software required to add desktop Presence, Instant Messaging, Collaboration, desktop video, and buddy lists through the telephone system's native application or your recommended alternate. Vendor should state what, if any, Unified Communications functionality is provided in the base platform specifically. If possible, provide budgetary numbers for the application on a per user basis. Response: The base ShoreTel system includes presence and buddy lists. We have included the necessary hardware and licensing to enable Instant Messaging and Collaboration using ShoreTel Conferencing (see below). Desktop video is available by upgrading to Communicator Pro, which lists for $80 per seat. 8.2.2 Describe whether the proposed system would allow for online collaboration, screen sharing, white boarding, presentations, etc. (similar to WebEx or LiveMeeting). Although this functionality is not required at present, provide general overview of how this functionality can be provided in the future. Response: Comply. We have included 20 ports of ShoreTel Audio & Web Conferencing in the quoted price. The solution runs on the SA -100 appliance (also included), or it can be virtualized in VMWare. ShorvW At vrane H004i5�7i7 Amu soar (moi . L�W� Chick here to start sharing your desktop. Cw 8.2.3 Some phone systems include a built in conference bridge at no additional cost. These conference bridges tend to leverage existing telephony infrastructure and provide a "meet me" number that can be provided to callers to automatically bridge calls into a conference call. Some Manufacturers allow the use of passcodes, scheduled and reserved meetings, and meeting invitations; while other Manufacturers simply add each incoming caller to the bridge without the requirement for a passcode. Please describe any functionality that the quoted system will provide for this type of Meet Me Conference Bridge. Response: Comply. We have included 20 ports of ShoreTel Audio & Web Conferencing in the quoted price. The solution runs on the SA -100 appliance (also included), or it can be virtualized in VMWare. ShoreTel Conferencing provides all of the features and functionality described above. r7 . LAUr" I SW out tt tit* +[rebs con COR PIAM MyConferrnces PW*0nMLftMY ofplai! 1:dnPpr4Rocordmys coriftleme 11rmurr COM M ft Qu' Add z to drren r 1011-03-25 0&-38:05 DOwMOM Prff WR trr Softwam Am % ud y's colderert� Dift Cold. JcS., 469 My Conferrhte 93 0 so lox+ X s... 3991725 Cxmiwpwisrq IW ,sa as is okac o am op kxn Aorerc t' 0, OM" cede 3551954 %hore9V1 17 I VgMted Caf bWA... jo11it-1e 7011-03.24 I1:t1HAC r0 us ► lis 011V Y377291 test 3631-0-7d 8927V95 Dupicrt. wore "W".34 7011iJ.z-741IM-00 0, No WIN NiC CI$ Ov1 Pst1r ills l CNHOa2 wwi& %M Oros rm asps r� rdy �v� ^.Mw ea:nR�s � M dr w rp . T41 - V040 wrw PY0k *rwrtrr Lfl9wr4IIn1 8.3 Computer Telephone Integration 8.3.1 Click to Dial —Will the proposed solution allow a user to dial a phone number from Outlook clients and have the call complete on their VoIP deskphone? Will employees be able to place calls by pressing the dial button from the Contacts or the Global Address List? Is there any additional software or licensing required? If so, please describe which application provides this functionality and include this application in your base price for all employees. Provide optional pricing where indicated on Schedule A. Response: ShoreTel provides Outlook integration that allows you to click to dial from within Outlook, however, our experience has been that most users use the ShoreTel Communicator application almost exclusively because Communicator imports your Outlook contacts and allows you to search and dial faster than you could in Outlook. 8.3.2 Does the proposed solution provide the ability to highlight a phone number on a web browser page and have the call dialed by the phone system? Describe how this feature works, what components are required for this functionality, whether this functionality is included in the proposal as priced, and optional budgetary pricing if not included. Provide optional pricing where indicated on Schedule A. Response: The functionality described is called the ShoreTel Web Dialer. Web Dialer is an optional add-on, and we have quoted it as an option on Schedule A. 8.3.3 Briefly describe and price any other relevant CTI applications that could improve employee efficiency. Response: The ShoreTel is TAPI compliant out of the box, so any TAPI enabled application can connect and dial through the ShoreTel system. 8.4 Mobility Applications (Find Me/Follow Me) 8.4.1 Extend to Cell Phone: Describe any functionality that the system has to ring a call to a person's cell phone and desk phone simultaneously. If the call is answered on the cell phone, how do you get the call back to the desk phone? If the call is answered on the desk phone, how do you extend the call to the cell phone? Will the user seethe inbound caller's Caller ID or the VoIP telephony system's Caller ID on the display of their cell phone? Provide optional pricing where indicated on Schedule A. Response: This functionality, also known as "twinning'; is provided out of the box with the ShoreTel UC system. Users can have calls ring both their desktop phone and cell phone simultaneously. If the call is answered on the desktop phone, there will be a "move" button that will allow the user to move the call to his/her cell phone. The user can choose whether to see the inbound caller ID or one of the office numbers on the cell phone caller ID. The ShoreTel also offers the following additional built in mobility features: Extension assignment: Allows for the assignment of your corporate extension to any dialable phone (mobile phone, home phone or hotel phone for example), and have the calls seamlessly forwarded to that device. Should the call not be answered, the call is answered by the corporate voicemail platform. Through the use of ShoreTel communicator, outbound calls can be initiated, where the ShoreTel system will reverse call back the users device, then call the outbound number, delivering the caller ID of the business user. Via use of the communicator, advanced functions of the ShoreTel solution are available on that call, such as operator functions, workgroup agent/supervisor features, ad-hoc recording, call detail records, presence barge in, silent monitor etc. This is a powerful feature allowing for advanced capabilities and business continuity advantages to extend advanced PBX features to home users, or road warriors. Find Me/Follow me: Allows for the selection of up to 3 additional phone numbers, which allow for the option to have callers reaching voicemail to have the system 'find" them by calling each number to try to reach the end user. If there isn't an answer on the attempted phones, the system can place the call into corporate voicemail. 8.4.2 Describe and provide optional pricing for any other Mobility applications, or abilities that the system can provide in order for an employee to manage where the phone system can expect to find them. Provide optional pricing where indicated on Schedule A. Response: The ShoreTel provides almost every inbound call handling feature you can think of for mobile users for free out of the box, but when a user dials from their cell phone they are limited to the functionality of their cell phone and the called party sees their cell phone caller ID. Should the City have mobile users with Droid or iPhones that want to use their cell phones as full blown replacements for desktop phones we have quoted the ShoreTel Mobility solution as an option. About ShoreTel Mobility: ShoreTel Mobility Router: The ShoreTel Mobility Router is a scalable network appliance that integrates enterprise wireless LANs, carrier cellular networks, IP telephony and location technology to extend voice and UC to popular mobile devices and tablets. The solution allows users to make and receive calls from both the enterprise and personal mobile phone numbers and automatically selects the best network (Wi-Fi or cellular) with fast and automatic network handover, to optimize cost, call quality and battery life of the mobile phone. ShoreTel Mobility Client: ShoreTel Mobility's Mobility Client for mobile devices is designed to extend UC applications with location technology information to single -and dual -mode (Wi-Fi and cellular) mobile handsets and tablets. End user can use their enterprise desk phone features such as extension dialing, call transfer and directory query on their smartphones, they can make and receive calls from both enterprise and personal cellular numbers with intelligent, automatic network selection (Wi-Fi or cellular). Seamless and automatic network handover helps call continuity across networks, and moves calls to/from Wi-Fi or 3G/4G when available and as appropriate, thereby reducing usage costs and leveraging investment in Wi-Fi infrastructure. 9.0 Unified Communications & Computer Telephone Integration Specify on Schedule B whether the solution being proposed includes the following. 9.1 Specific Requirements 9.1.1 The City of Delray Beach desires system administration tool capable of supporting all offices within the enterprise from a single intuitive user interface. Ideally, this program will allow management of the phone system, voicemail, ACD, etc. from a single unified interface. Please describe all functions and applications the administration tools can support and include screenshots for each application. Response: Comply. The entire ShoreTel system is managed through a "single pane of glass" via browser. 9.1.2 The system should maintain a change log of programming changes and which administrator made the change. Response: 9.2 System Administrator Questions 9.2.1 Describe the database which contains user programming information for the phone system, voicemail, and other major system components. 9.2.2 Generally describe how the programming database might be integrated with The City of Delray Beach current Active Directory, Email, and HR databases. 9.2.3 How is security provided to prevent unauthorized access to the administration application? Is there any limit to the number of administrative users that can be given access passwords? Can different administrators be given individualized permission levels? Can some administrative users be defined with "view -only" permissions? How many administrative levels can be defined? 9.3 System Monitoring & Diagnostics 9.3.1 What diagnostic tools, logs and reports are available to aid in isolating faults? Are the system's diagnostic tools SNMP compliant? Response: Comply. Included in ShoreWare Director are tools to facilitate the management for the ShoreTel system. See details below. 9.3.2 Describe the system alarms and alarm notification available from each sub -system. Will the system call home to the maintenance company; call Client designated phone numbers; send out pages to pagers; send emails, etc.? Response: The ShoreTel management software also provides a complete suite of maintenance tools that enable administrators to monitor and change the status of components on the system. The system can be configured with event filters that will automatically generate an e-mail message if an error occurs on the system. ShoreShorelklare 1Microsoftr r ■ IrliKi He Edt Yrew Favorites Zods }help Ir ShoreTel `.t ShoreWare. ogoff Keith Ennenga Event Maintenance IL solum Category ID Type Server Email • Quick Look AooMornt Any Any Any All "ShoreWareError@shoretel.com • Switch Connectivity • Conference Ports ShoreWare Any Any Error AN "ShoreWareError@shoretel.com • Event Log... ShoreWare Any Any Warning AN "ShareWareWarr@shoretel.corn • services • Event Filters ShoreWare Any 234 Information AN "ShoreWareWarn@shoretel.com ShoreWare Any 1326 Any AN "ShroreWareWarn@shoretel.com Documentation ShoreWare Any 7031 Any Powerhar AWreWareError@sharetel.com • Administration Guide • Plan7lnq and _ q�g-2006 ShoreTel. Inc. All rights reserved. { y Event Notification -Notepad ■ File Edit Format View Help From: ShoreWare Director [mailto "ShoreWareError@shoretel.comi Sent: Thursday, March 02, 2006 910 AM To:"SHOREWAREERROR Subject: ShoreWare Event Notification: Notification: (805) Computer. MUNICHDVM (Main Server: 10.10.0.5) Version: 1112.41030 Type. Error Date 02 -Mar -0618:09.37 Source ShoreWare Category: (8) Notification EventlD: 805 Description: The notification server has lost connectivity with a notification client. This may indicate a network outage or unexpected client behavior. Client. TriggerServer. 10 10 0.5 J Status: Ox8007O6BE TF 9.3.3 Does the proposed system have the ability to monitor VoIP Quality of Service? Does this application simply monitor for underlying network issues (latency, jitter, packet loss) through the use of some kind of probe or error logs? Or, does it monitor actual phone calls through data provided by the telephones? If data is provided by the telephones, can it be monitored in real-time, or are the statistics sent at the end of a call? Can this data be exposed in a simple network management protocol (Sl management information base (MIB) for easy access with traditional network management system applications? Please provide a brief description, with screen shot, and include a full brochure in your response. Response: Included in ShoreWare Director are tools to facilitate the management for the ShoreTel system. These tools include: • Diagnostics & Monitoring — provides detailed status information about the components in your ShoreTel system. The Diagnostics & Monitoring system also provides a system dashboard, a topology map, alerts, call quality information, and remote packet capture functionality. • Quick Look — This view of the system provides a "quick look" overview of the general health of the system. System components are presented as "green", "yellow" or "red" in terms of their general "health" and click through access is provided to drill down into the individual system components for further diagnosis. • Maintenance views of application resources - This allows the administrator to see and manage application resources such as disk utilization and port usage for voice mail, conferencing and Instant Messaging. • Event Filters — This tool allows administrators to be notified if a specific system event occurrence. This can be events such as a component failure, trunk failure, or even triggered by a user dialing 911, or failed attempts at a Voicemail login. • Event Log and Services —These tools provide informational messages regarding ShoreTel or server events and their associated logs. High level graphical overviews Of 6 key areas: Thresholds where appropfiate 9.4 Software Upgrades & Patching 9.4.1 The manufacturer must provide software updates to address security flaws in the OS and applications at no additional cost (other than labor to implement) during the warranty and maintenance period. Response: Comply 9.4.2 How does your company provide future software releases? Will the system need to reboot, or can these upgrades take place in an on-line environment? Briefly describe the process for installing a software update, and reverting to a previous software load if required. Specify for each major component proposed. 9.4.3 Is it possible to perform a software upgrade on a standby/redundant server and then force a failover to minimize down time during a software upgrade? Is this functionality included in the base price? Can the standby location stay on the old software level in case you need to revert to the previous software level? 10.0 Implementation Requirements 10.1 Specific Requirements The entire "Implementation Requirements" section reflects the requirements of the City of Delray Beach. Vendors should ensure that their proposal will meet the required Scope of Work in this section. Specify on Schedule B whether the solution being proposed meets the requirements. 10.2 Installation Please indicate your intended compliance with each of the following once you are awarded the contract. The plans and charts do not need to be created at this time. 10.2.1 Responsibility - The selected Vendor is solely responsible for the complete turn- key engineering of the new telecommunications system and all interconnecting facilities. Response: Comply 10.2.2 Initial Work - Vendor will perform needs analysis, station reviews, cut sheet database discovery, and original program initializations. Response: Comply 10.2.3 Telco Coordination — The City of Delray Beach will coordinate the ordering of all local and long-distance communications facilities as deemed Necessary or Coordinate with Telco Service Providers for any required changes in Telco Service. Vendor will work as the City of Delray Beach to assist with Telco scheduling. Response: Comply 10.2.4 Installation - Vendor will be responsible for placement and installation of all servers, gateways, telephones, switches, routers and all other supplied hardware. Response: Comply 10.2.5 Interconnection - Vendor will be responsible for interconnection of all newly supplied equipment, including patch cords, patching, cross -connecting, plugging, telco terminations, specialty wire harnesses, Amphenol tails, toning of analog cable, any required analog station patch panels or termination blocks, and any additional cables or wires required to connect the new telephone system to the City of Delray Beach house cable. Response: Comply 10.2.6 Software Version - Vendor will implement the most recent and stable version of all supplied software. If the manufacturer releases a software update to fix flaws, bugs, or security during the installation timeframe the Vendor will update the City of Delray Beach system at the earliest reasonable opportunity during a scheduled maintenance window. This maintenance window will be scheduled after hours for service impacting upgrades to an operational and partially deployed system at no extra cost to customer. Response: Comply 10.2.7 Project Plan - A master project schedule must be created, along with a work responsibility matrix, identifying the tasks the Vendor will perform and the tasks the City of Delray Beach is expected to perform to successfully implement the new system. Response: Comply 10.2.8 System Support - 10.2.9 Vendors must furnish all space, power, and environmental requirements for the proposed system equipment. 10.2.9.1 Space — Provide the physical dimensions of all equipment that will not be rack mounted. Response: Comply 10.2.9.2 Power — All power requirements, including any special conditioning or grounding requirements. Response: Comply 10.2.9.3 Heat — Vendor must provide heat dissipation for proposed switch room and the recommended safe temperature operating range for the proposed system. Response: Comply 10.2.9.4 Rack elevation - showing the number of U, and recommended stacking of the equipment that is being proposed at City Hall/Data Center, and at each location. Response: Comply 10.3 Training 10.3.1 Requirements - The successful Vendor is required to include end-user training on The City of Delray Beach premises, with classes grouped by phone type or job classification. 10.3.1.1 Training class sizes will not exceed more than 15 station users at a time. Response: Comply 10.3.1.2 Each user should have access to a live telephone instrument during training. Response: Comply. All of our end user training is hands on. In larger classes two trainees may share a single handset depending on space available. 10.3.1.3 Classes should not exceed 60 minutes (45 minutes preferred) Response: Comply — our end user training classes typically go from 45-50 minutes depending on class size. 10.3.1.4 All users will require training on the new telephone system and voicemail Response: Comply 10.3.1.5 ACD agents and supervisors should receive additional ACD specific training Response: Comply. We will do a separate class for the Call Center users. 10.3.1.6 Operators will require training on the new attendant console(s). Training should occur away from the reception area prior to cutover. On the morning of the 1st day of service, Vendor should provide personnel to assist the receptionist, as required, for a minimum of 2 hours. Response: Comply 10.3.1.7 Up to Four (4) users will require complete system administration training on all new systems implemented Response: Comply 10.3.1.8 Two to three (2-3) weeks after the initial training, Vendor should conduct 2 sessions at The City of Delray Beach for Power Users showing how to use all advanced functionality. Response: Comply 10.3.2 Training Materials - Vendor will provide a training program and soft -copy training materials for designated The City of Delray Beach personnel who will train future employees. In addition, specify what computer based training materials are available and whether they are included in the base price. Response: Comply. This is part of our standard operating procedure. 10.3.3 Quick Reference Guide - Vendor will prepare a 1-2 page handout that shows how to use the most commonly used features of the phone system and voicemail. Response: Comply. This is part of our standard operating procedure. 10.3.4 Desk -side Training —Due to other commitments, it is often difficult to get Executives to attend training classes. For this reason, please add 1 full day, or 2 half days of trainer time starting the first day of service for walk -around and desk -side training at large locations, and 1 hour of desk -side training for small locations Response: Comply Please state your intended compliance with the section above. 10.4 User Acceptance Testing 10.4.1 Vendor, Communications Strategies and the City of Delray Beach will create a User Acceptance Test (UAT) plan that confirms the operation and resilience of all applications to the requirements specified in the RFP. Response: Comply. 10.4.2 Vendor will test all installed equipment to manufacturer and vendor supplied test plans and correct all defects prior to UAT. Response: Comply. 10.4.3 Vendor shall have lead technician and adequate support staff onsite for UAT system testing at least 1-2 weeks prior to going live with the telephony cutover. Response: Comply. 10.5 Cutover Coverage 10.5.1 For the cutover, Vendor shall provide at least one onsite Lead Engineer to provide programming and at least two onsite trained technicians to provide floating trouble resolution for two and a half (2 %) 8 -hour days beginning with the first day in service; after that, at least one trained technician shall continue to provide onsite trouble resolution until all reasonable punch -list items are resolved. Response: We will comply with this requirement and have priced our response appropriately, but the time and number of technicians requested is overkill for a deployment of your size. We have done deployments of 1,000 seats with just one technician on site for cut and post cut support. 10.5.2 For the cutover, Vendor shall provide at least one onsite Project Manager beginning with the first day in service to provide trouble ticket prioritization, desk -side training, and overall coordination, continuing onsite until all reasonable punch -list items are resolved. Response: Comply 10.5.3 After reasonable punch list items are resolved, additional issues will be moved to an exception list and will be tracked by Vendor with an action plan, responsible person, and deadline for completion. Vendor will provide daily updates on the remaining exception list items. Response: Comply 10.5.4 State intended compliance with the requirements stated above. Response: Comply 10.6 System Acceptance System acceptance will be defined as follows: • All equipment delivered and installed. • All training completed • All installation issues resolved to the City of Delray Beach satisfaction • All advanced features and software installed and tested, but not necessarily deployed • Documentation representing the system "As Built" is delivered and reviewed with the City of Delray Beach • The City of Delray Beach may agree to system acceptance with an acceptable exception list The City of Delray Beach expects that they will move from installation support to warranty/maintenance support only upon execution of a Delivery and Acceptance agreement. Please define if Vendor has a different requirement for the beginning of the warranty/maintenance period. Response: We are fine with this definition. 11.0 Warranty, Maintenance & Customer Support Specify on Schedule B whether the solution being proposed meets the requirements. 11.1 Specific Requirements 11.1.1 ALL hardware, software, and installation labor provided by the Vendor or Manufacturer should be covered by a 1 -year parts and labor replacement warranty or first year maintenance plan, including onsite support if required. Response: Comply 11.1.2 As most of the critical components of the system being quoted will be redundant and/or resilient, The City of Delray Beach will only require 8x5xNBD support in order to minimize ongoing yearly expenses. This means that service and support will be provided at no additional cost during business hours Monday to Friday Eastern Standard Time, and that any replacement equipment will be delivered by the next business day. Response: Comply 11.1.3 Please provide an option to upgrade to 24 hours X 7 days X 4 hour Service Level Agreement on the core Telephone System hardware and software in Schedule A, including: 11.1.3.1 All Call Processors and Core Telephony servers and applications Response: Comply 11.1.3.2 Voicemail servers and applications Response: Comply 11.1.4 If the City of Delray Beach signs up for 8x5 support, we would be interested in any option that provides for after- hours Emergency support on a Time and Materials basis. 11.1.4.1 Please describe the City of Delray Beach ability to receive immediate service or advanced replacement from 5pm to Sam on an 8x5 plan by paying the price differential on the labor hours or an expedite fee for 24x7x4 type onsite service. Response: See the support matrix included in the main body of our response. 11.1.4.2 We understand that our call for service would have a lower priority than a maintenance customer that actually paid for 24x7x4 service. However, what service level agreements would Vendor be able to provide for T&M based, after hours support, in the case of an emergency? Response: See the support matrix included in the main body of our response. 11.1.5 Telephones do not require a maintenance contract; The City of Delray Beach will maintain spares and purchase replacement telephones as required. However, please provide an optional price for 8x5xNBD maintenance of the telephones where indicated on the pricing form in Schedule A "Options". Response: 8x5xNBD telephone replacement is included in our base pricing for the first year. 11.1.6 Vendors are instructed to bid the maintenance costs for ALL equipment being proposed in Schedule A 11.2 Warranty Questions 11.2.1 What is the manufacturer's standard warranty period on hardware, software, and other equipment without the purchase of additional maintenance or warranty? Response: One year. 11.2.2 Which of the maintenance options available (Vendor vs. Manufacturer, and which service level) has been included in the base pricing for 1st year Warranty and 2nd year Maintenance support? Why? Response: We have included Platinum ShoreTel Partner Support in our response pricing. Please see support matrix for SLAB. 11.2.3 Is post installation warranty/maintenance support available from the manufacturer? Please describe briefly the options available. Response: In the event the City chooses to end its relationship with Verteks Consulting, it can choose another ShoreTel partner or go direct using Enterprise Support from ShoreTel. 11.2.4 Is post installation warranty/maintenance support available from the installing Vendor? Please describe briefly the options available. Response: ShoreTel Partner Support is sold through ShoreTel Partners. ShoreTel support provides the license for any software upgrades and an extended warranty on the ShoreGear switches and software. 11.2.5 Is hybrid maintenance available where the Vendor provides Tier 1 support, help desk, advanced replacement and escalation but manufacturer provides hardware replacement, Tier 2+ support, and resolution of software issues? Response: Not applicable. Verteks Consulting is your sole point of contact for all support and maintenance issues. We will escalate to ShoreTel TAC if necessary. 11.2.6 All maintenance during the warranty period and under any maintenance agreements shall be performed by manufacturer certified personnel that are full time employees of a manufacturer certified Vendor. Response: Comply 11.2.7 Please describe your ability to provide routine system monitoring to assure the continued operation of all system components. Will the Vendor implement software or hardware that will "phone home" proactively to inform the Vendor that there is an alarm in The City of Delray Beach infrastructure? Will the Vendor automatically notify the customer if there is a fault detected in the system? How (phone, pager, email, escalation trees), and how often during the incident response will the service provider provide updates to the customer? Response: Verteks Consulting has invested $85,000 into its NOC and proactive monitoring systems. In addition to the event filters we can set up inside the ShoreTel to notify both Verteks and the City of any problems, we also install a Labtech agent on your ShoreTel servers so we can proactively monitor the servers' health. Here is a screenshot of our NOC dashboard: 11.2.8 Describe any portals or reports where the City of Delray Beach can view past and current service calls, and moves/adds/changes with detailed resolution notes. Response: Verteks Consulting uses ConnectWise for tracking service calls. Each Verteks client has its own support portal. The Customer Portal is a web based application used by ConnectWise partners and their clients to create new service tickets, monitor the status of requests and incidents, and provide you with access to the Knowledge Base. © s'] � nup,ucac�Ett.rercek..co.� P - G C �'renar w i.�' obi File III View Fava , Took Help z� cane WO ren a] eonnec .d O� sho TeDafe J La- c'I) SHoreTel QMS © Tern Dara j j Kj DED s apHs - !al - - rase- --y - Haul Vloletts I My Accoum I Lag Out Home Tlckels Recommendations Knowledge Base 1—anot Verteks Consulting I Search Client Support Portal For urgent support, please call: 877-VERTEKS Daily Help Desk Pm-— Secondary Help Desk Daily Help Desk P—scums (or Primary Help Desk Daily MSP Backup Checks Dally L=Tech NlivNes Daly Help Desk Procedures for S—culary Help Desk Recommendations (0) ounapr— recemmendatrans u open ",,,p— nclo:ts 30 9 9 See AMA 1-1 Open Tlckeis Tickets TT,a Month TRkets Thls Year Tidal Totals By Month tan Recommendations a 12fi 112 98- 7,]- 66- 42- J 87d5G J F M A M J J A 5 O N D 11.2.9 Emergency service will be defined by the warranty/maintenance contracts to include resolving problems which interfere with the normal operation of the business, and include the failure of >10% of stations, >25% of trunks, any core telephony server, an attendant console, or a substantial sub -system of the Telephony system. Emergency service shall consist of remote diagnostics within 30 minutes of the origination of the service ticket. Service Provider will provide a four-hour onsite response time for emergency services. Service Provider should update the City of Delray Beach with a completion notification for emergency services immediately upon resolution of problem. Emergency Services refers to you as the vendor supplying 30 minute remote diagnostics and 4 hour onsite response time for any problem or failure. Response: We are fine with this definition. 11.2.10 Response time for minor system problems should be 24 hours. Service Provider should complete routine requests for additions, deletions, and feature changes within 48 hours of request. Service Provider will respond with a confirmation of completion for routine service requests within 48 hours of fulfilling the request. Response: We are fine with this requirement. 11.2.11 Maintenance cost increases should be limited by the cost of living as measured by the Consumer Price Index. Response: ShoreTel Partner support is calculated from the list price of your ShoreTel equipment. If you add additional equipment, your support price will increase. Unless that happens, your ShoreTel support price will remain static. 12.0 Vendor Response Requirements Vendor must provide the following required documents with their response: 12.1.1 Itemized Equipment List Response: Comply. See appendices. 12.1.2 Virtual Server Requirements for the Quoted Solution Response: Comply. See appendices. A sample of the following documents should be provided by the Vendor in their response. They do not need to be customized for the City of Delray Beach at this time: 12.1.3 Vendor Scope of Work Response: Comply 12.1.4 Installation Project Plan Response: Comply 12.1.5 Acceptance Test Plan Response: Comply 12.1.6 Manufacturer Software License Agreement Response: Comply 12.1.7 Experience and Past Performance Provide summary of projects of same or similar type, size, scope, cost and complexity. Number of years and/or projects that reflect this experience. Ability to remain on schedule, timely coordination, minimum number of deficiencies and/or complaints, commitment to excellence in workmanship and professionalism. Nature and scope of the past performance and/or contract issues to include method of resolution. Response: Comply. See body of our main RFP response. 12.1.8 Financial Ability Include copies of most recent financial statements or balance sheets that clearly show assets, liabilities, credit lines, debt or, if available the most recent audit. Response: Comply. See appendices. 12.1.9 Management and Service Level Plans Detail plan for the oversight of all services and the coordination with city to include resolution of customer concerns and to provide service in a timely fashion including emergencies and after hour's responses. Response: Comply. See body of our main RFP response. 12.1.10 Organizational Structure Provide details of the Proposer's structure with number and qualifications of key staff, Project Manager and staff's expertise and dispatching capabilities. Include resumes of the Project Manager, lead network engineer, lead programmer, technical supervisor and other key staff. Response: Comply. See body of our main RFP response. 12.1.11 Equipment and infrastructure Provide information about the equipment and supporting infrastructure available to service a contract of this size in addition to Vendor's current accounts and the maintenance schedule for its equipment. Response: Comply. See body of our main RFP response. FORM 1 Proposal Submittal Signature Page By signing this Proposal, the Proposer certifies that it satisfies all legal requirements as an entity to do business with the City, including all Conflict of Interest and Code of Ethics provisions. Firm Name: Verteks Consulting Street Address: 2102 SW 20th Place #602, Ocala, FL 34471 Mailing Address (if different from Street Address): Telephone Number(s): (352) 401-0909 Fax Number(s): (352) 401-0903 Email Address: doullincL0verteks.com Federal Employer Identification Number: 59-3419762 Donald Gulling, President Name and Title(Print or Type) t December 30th, 2015 Date By signing this document, the Proposer agrees to all terms and conditions of this Solicitation and the resulting contractlagreement. THE EXECUTION OF THIS FORM CONSTITUTES THE UNEQUIVOCAL OFFER OF PROPOSER TO BE BOUND BY THE TERMS OF ITS PROPOSAL. FAILURE TO SIGN THIS SOLICITATION WHERE INDICATED ABOVE BY AN AUTHORIZED REPRESENTATIVE SHALL RENDER THE PROPOSAL NON-RESPONSIVE. THE CITY MAY, HOWEVER, IN ITS SOLE DISCRETION, ACCEPT ANY PROPOSAL THAT INCLUDES AN EXECUTED DOCUMENT WHICH UNEQUIVOCALLY BINDS THE PROPOSER TO THE TERMS OF ITS PROPOSAL. 20 FORM 2 Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub -Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Inc. Firm Signature Donald Gulling, President Name and Title(Print or Type) December 30th, 2015 Date 21 FORM 3 Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL_ TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug-free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notes the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 883 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Donald Gulling, President Name and Title(Print or Type) December 30th, 2015 Date 22 FORM 4 Conflict of Interest Disclosure Form The award of this contract is subject to the provisions of Chapter 112, Florida Statutes. All Proposers must disclose within their proposal: the name of any officer, director, or agent who is also an employee of the City of Delray Beach. Furthermore, all Proposers must disclose the name of any City employee who owns, directly or indirectly, an interest of more than five percent (5%) in the Proposer's firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential conflicts of interest for evaluation team members and other key personnel involved in the award of this contract. The term "conflict of interest" refers to situations in which financial or other personal considerations may adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in exercising any City duty or responsibility in administration, management, instruction, research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary: XXX To the best of our knowledge, the undersigned firm has no potential conflict of interest due to any other Cities, Counties, contracts, or property interest for this proposal. The undersigned firm, by attachment to this form, submits information which may be a potential conflict of interest due to other Cities, Counties, contracts, or property interest for this proposal. Acknowledged by: Verteks Consulting, Inc. Firm Donald Gulling, President Name and Title(Print or Type) December 30th, 2015 Date 23 FORM 5 Acknowledgement of Addenda The Proposer hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFI'. The Proposer acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. ADDENDUM NUMBER DATE RECEIVED PRINT NAME OF PROPOSER'S AGENT TITLE OF PROPOSER'S AGENT SIGNATURE OF PROPOSER'S AGENT 1 12/15/15 Donald Gullinp President 2 12/23/15 Donald Gulling President ol— A. JOINT BIDDING, CO-OPERATIVE PURCHASING AGREEMENT: Will extend same price, terms, and conditions of this bid to other Palm Beach, Martin, Broward and Dade County Governmental agencies? FX1 Yes 0 No B. BID INFORMATION WAS OBTAINED FROM: ❑X BidSync ❑ DemandStar ❑ Newspaper Ad ❑ Email ❑ City Hall ❑ Other, please specify: 24 Verteks Consulting, Inc. Statement of Financial Condition Income Statement - As Of 12/31/2015 -CONFIDENTIAL- January 1, 2015 December 31, 2015 REVENUE Sales - Hardware and Software $2,860,625.45 56.0% Sales - Service Agreements 500,593.87 9.7% Service Revenue 1,755,287.53 34.4% TOTAL REVENUE ------------ 5,116,506.85 ------------ 100.1% ADJUSTMENTS Sales Discounts (3,842.60) -0.1% TOTAL ADJUSTMENTS ------------ (3,842.60) -0.1% NET REVENUE ------------ 5,112,664.25 ------------ 100.0% COST OF GOODS SOLD Cost of Merchandise Sold 2,252,143.30 44.1% CGS - Freight, RMA's, Inbound (3,036.50) -0.1% CGS - Purchase Discounts Earned (269.25) 0.0% CGS - Agreement Additions 32,853.94 0.7% CGS - Managed Backup 120,834.42 2.4% CGS - Supplies 233.71 0.0% TOTAL COST OF GOODS SOLD ------------ 2,402,759.62 47.0% GROSS PROFIT ------------ 2,709,904.63 53.0% EXPENSES ------------ Advertising/Promotions 2,954.24 0.1% Appointment Setting 15,038.88 0.3% Marketing 12,379.43 0.2% Automobile Expenses 3,881.51 0.1% Bad Debt 3,275.50 0.1% Customer Expense 149.85 0.0% Donations 14,657.68 0.3% Dues & Subscriptions 10,749.08 0.2% Employee Benefits 32,043.96 0.6% Employee Uniforms 259.87 0.0% Verteks Consulting, Inc. Statement of Financial Condition -CONFIDENTIAL- Verteks Consulting, Inc. Statement of Financial Condition Income Statement - As Of 12/31/2015 -CONFIDENTIAL- Per Diem Meals 6,419.28 0.1% Entertainment Meals 12,312.45 0.2% Insurance - Auto 5,215.35 0.1% Insurance - Bus Pkg Pot (Prop/ Liab) 6,074.40 0.1% Insurance - W/C 7,184.00 0.1% Insurance - Health 81,378.69 1.6% Insurance - Life 5,135.78 0.1% Interest 5,423.15 0.1% Loan Cost 250.00 0.0% Bank Fees 147.99 0.0% Office and Misc. 23,613.73 0.5% Director Fee 36,000.00 0.7% Payroll Service 4,085.73 0.1% Payroll Taxes 88,343.05 1.7% Freight and Postage 1,258.65 0.0% Professional Fees 8,660.50 0.2% Rent 79,967.68 1.6% CAM Expense 6,143.76 0.1% Repairs and Maintenance 18,707.16 0.4% Salaries and Wages 1,320,170.74 25.7% Seminar/Tradeshow 40,212.33 0.8% Supplies 9,856.76 0.2% Taxes and Licenses 57,180.43 1.1% Telephone - Landline 12,526.27 0.2% Telephone - Cell Phone 18,096.33 0.4% Training and Education 7,258.99 0.1% Travel - Mileage, Tolls, Parking 31,605.67 0.6% Travel - Fuel 13,344.27 0.3% Travel - Lodging, Airfare 28,971.12 0.6% Utilities 12,577.80 0.2% TOTAL EXPENSES 2,043,512.06 40.0% OPERATING PROFIT 666,392.57 13.0% OTHER INCOME AND EXPENSES ------------ Miscellaneous Income 345.39 0.0% Over/Short 5.33 0.0% Interest Income 2,172.72 0.0% Disposition/Fixed Assets 967.50 0.0% TOTAL OTHER INCOME AND EXPENSES ------------ 3,490.94 0.1% PROFIT BEFORE TAXES 669,883.51 13.1% Verteks Consulting, Inc. Statement of Financial Condition -CONFIDENTIAL- Verteks Consulting, Inc. Statement of Financial Condition Balance Sheet - As Of 12/31/2015 -CONFIDENTIAL- ASSETS CURRENT ASSETS: Petty Cash $300.86 Cash - Regions 255,211.85 Cash - Renasant Bank MM 621,472.49 Cash - Renasant Checking (268,976.57) Accounts Receivable 509,146.48 Allowance for Doubtful Accounts (10,986.04) Inventory - Perpetual (28,496.91) Prepaid Insurance 16,499.22 TOTAL CURRENT ASSETS $1,094,171.38 FIXED ASSETS: Software 139,705.79 Leasehold Improvements 28,571.65 Office - Furniture and Fixtures 124,882.92 Office - Computer Equipment 131,994.16 Vehicles 133,730.15 Accumulated Depreciation (183,012.92) Accumulated Amortization (119,054.37) TOTAL FIXED ASSETS 256,817.38 OTHER ASSETS: Deposits 2,350.00 Loan Receivable - Other 47,964.63 Accrued Interest Receivable 324.52 TOTAL OTHER ASSETS 50,639.15 TOTAL ASSETS $1,401,627.91 LIABILITIES CURRENT LIABILITIES: Accounts Payable - Trade $73,484.95 Inventory Purchase Receiving 33,992.55 Deferred Income — Prepaid VoIP Support Plans 543,207.75 Deferred Income — Prepaid Annual Preventive Maintenance 995.99 FIT Withholdings Payable (4,933.16) FICA/MEDI Employer Taxes Payable 4,933.16 FUTA/SUTA Taxes Payable 599.85 United Way Employee Contribution Payable 197.00 Customer Deposits 1,509.60 Accrued Expenses 1,198.14 Sales Tax Payable 5,513.13 N/P - Regions Bank 33,335.38 Verteks Consulting, Inc. Statement of Financial Condition -CONFIDENTIAL- Verteks Consulting, Inc. Statement of Financial Condition Balance Sheet — As Of 12/31/2015 —CONFIDENTIAL— Current Portion 33,400.00 TOTAL CURRENT LIABILITIES -------------- $727,434.34 LONG-TERM LIABILITIES: 5,300.00 N/P — Former Part -Owner 61,820.70 Less, Current Portion (33,400.00) TOTAL LONG-TERM LIABILITIES -------------- 28,420.70 TOTAL LIABILITIES ------------- 755,855.04 STOCKHOLDERS' EQUITY Common Stock 200.00 Treasury Stock (155,000.00) Additional Paid -in Capital 5,300.00 Distributions to stockholders (700,000.00) Retained Earnings 825,389.36 Year -to -Date Earnings 669,883.51 TOTAL STOCKHOLDERS' EQUITY -------- ----- 645,772.87 ------------- TOTAL LIABILITIES & STOCKHOLDERS' EQUITY $1,401,627.91 Verteks Consulting, Inc. Statement of Financial Condition -CONFIDENTIAL- Server Requirements This chapter provides specific hardware and software requirements for ShoreTel Headquarters servers and ShoreTel Distributed Voice servers. The topics in include: General Recommendations.................................................................................... 175 Requirements for ShoreTel Enterprise Systems ..................................................... 175 Capacity and Hardware Requirements for Headquarters Servers ................... 176 Capacity and Hardware Requirements for Distributed Voice Servers .............. 177 Operating System Requirements for All Servers .............................................. 178 Requirements for the ShoreTel SBE and SBE 100 Systems .................................. 178 SBERequirements........................................................................................... 180 SBE 100 Requirements.................................................................................... 181 SBE and SBE 100 Operating System Requirements ....................................... 183 Requirements for VMware Environments............................................................... 183 ShoreTel Capacity in VMWare Environments................................................... 183 Hardware Requirements for VMware Installation ............................................. 184 Operating System Requirements for VMware.................................................. 184 VMware Software Requirements...................................................................... 184 Virtual Desktop Services................................................................................... 184 Deploying ShoreTel servers under VMware..................................................... 185 Requirements for Microsoft Hyper -V Environments ................................................ 185 Supported Configurations and Hyper -V Features ............................................. 185 ShoreTel Capacities in Hyper -V Environments ................................................. 185 Hardware Requirements for Hyper -V Installation ............................................. 186 Software Requirements for Hyper-V................................................................. 186 Deploying ShoreTel Servers Under Hyper -V .................................................... 186 ShoreTel 14.2 Planning and Installation Guide 173 Server Requirements Double -Take Availability Software for Failover ........................ Double -Take Availability Software on Windows Server 2012.. Hard Disk Requirements......................................................... Voicemail Utilization.......................................................... Call Detail Records........................................................... LogFiles........................................................................... Preparing the Server for ShoreTel Operation .......................... Server IP Address............................................................ DHCP on the ShoreTel Server .......................................... Microsoft Windows Server 2008 Configuration ................. Microsoft Windows Server 2012 Configuration ................. Additional Considerations................................................. Requirements for ShoreTel Mobility Router ............................ Third -Party Applications Supported ........................................ 186 186 187 188 188 188 189 189 189 189 193 197 199 200 174 Planning and Installation Guide ShoreTel 14.2 General Recommendations Server Requirements General Recommendations The following recommendations can help the customer to select the servers to buy: ■ Buy a server from a reputable manufacturer to host ShoreTel's software. We advise against using servers from clone manufacturers for business -critical applications. Be sure each server that runs ShoreTel server software has enough processing capacity to support the planned telephony workload. ShoreTel servers perform call control (call setup and tear -down functions) and provide the services of voicemail, automated attendant, workgroup management, configuration databases, and more. The headquarters server also hosts the system configuration tool, Web pages for the user -interface and conferencing; and maintains call records and the history database. ■ Do not use a ShoreTel server as a domain controller. Requirements for ShoreTel Enterprise Systems This section provides information necessary to provision servers on which to install ShoreTel Enterprise software. The ShoreTel Enterprise Edition system is scalable. In the spirit of economy and efficiency, ShoreTel Enterprise customers provide their own server hardware allowing them to build the optimum phone system for their environment. To assist in creating the optimum system, ShoreTel has defined a tier system based on the number of users the system is to support and set minimum server requirements for each tier. The tiers ShoreTel defines are: ■ Branch office bundle (functions only as a DVS server) or an SBE server the customer has upgraded to Enterprise Edition—both support up to 100 users. ■ Small servers that support up to 500 users. ■ Medium servers that support up to 2,500 users. ■ Large servers that support up to 10,000 users. ■ Very large servers that support up to 20,000 users. If a planned upgrade to the current release means that the current server cannot adequately support the new release of ShoreTel software, upgrade the server to a model with greater capacity before doing the server software upgrade. SBE systems upgraded to Enterprise support the same capacities as the small Enterprise system. ShoreTel 14.2 Planning and Installation Guide 175 Server Requirements Capacity and Hardware Requirements for Headquarters Servers Capacity and Hardware Requirements for Headquarters Servers Table 31 shows information about system capacity for each tier of the Headquarters servers. The table shows the number of users, calls, and reports that the server can support for each tier. Table 32 shows our recommendations for each tier of Headquarters server. Use these tables to determine the needs for Headquarters servers in the ShoreTel deployment. You can mix servers of different capacities, but choose the right servers for the telephony environment. Table 31: Headquarter Server Capacity for Enterprise System Maximu ■ BHCC (Busy Hour Call Completion) per system is the total number of system calls during the busy hour including internal and external calls, calls terminated to desk phones, softphones, trunks or server applications such as voicemail. ■ BHCC per server is based on the number of calls actually handled by the server during the busy hour including workgroup calls in menus and queues, auto -attendant calls and calls to the voicemail service. ■ By default, the ShoreTel report generation tools that run on the server have a lower priority than other, more critical services. Low -demand report generation should have little or no affect on a server with adequate performance specifications. If you are a heavy report user or experience any degradation of voicemail or other server prompts on an underpowered server, you must move up to the next tier level of servers. ■ For very large system deployments (1 OK to 20K), the number of ShoreTel Communicator for Windows users is 500. The number of ShoreTel Communicator for Web and mobile users in 1000. 176 Planning and Installation Guide ShoreTel 14.2 number of maximum number of Maximum fraximum BHCC per server Maximum BHCC per server Size 6 users per System users assigned to HQ Server System BHCC Reports run outside business hours Reports run during business hours If an Not NotRecommended upgrade Recommended from SBE 1/ 11 111 111 Not Recommended ® 11 111 111 111 111 ® 1 111 111 1 111 1 111 111 ® 1 111 11 • 111 11 111 1 111 1 111 ■ BHCC (Busy Hour Call Completion) per system is the total number of system calls during the busy hour including internal and external calls, calls terminated to desk phones, softphones, trunks or server applications such as voicemail. ■ BHCC per server is based on the number of calls actually handled by the server during the busy hour including workgroup calls in menus and queues, auto -attendant calls and calls to the voicemail service. ■ By default, the ShoreTel report generation tools that run on the server have a lower priority than other, more critical services. Low -demand report generation should have little or no affect on a server with adequate performance specifications. If you are a heavy report user or experience any degradation of voicemail or other server prompts on an underpowered server, you must move up to the next tier level of servers. ■ For very large system deployments (1 OK to 20K), the number of ShoreTel Communicator for Windows users is 500. The number of ShoreTel Communicator for Web and mobile users in 1000. 176 Planning and Installation Guide ShoreTel 14.2 Capacity and Hardware Requirements for Distributed Voice Servers Server Requirements Report generation has an impact on system performance. ShoreTel recommends that customers run reports outside of business hours. If a customer needs reports during business hours, the supported calls per server for the medium and large server tiers is reduced as noted in the table. Table 32 displays the minimum hardware requirement for ShoreTel Headquarters servers. Table 32: Headquarter Server Hardware Recommendations for Enterprise System Table 33 displays maximum usage ShoreTel DVS supports by usage type per server type. Capacity and Hardware Requirements for Distributed Voice Servers Table 33 provides information about system capacity for each of the tiers for ShoreTel Distributed Voice Servers (DVS). The table provides information about the number of users and calls that a DVS in each tier can support. Table 34 shows the minimum equipment capacities for each tier for DVSs. Use these tables to calculate the requirements for the DVSs in the ShoreTel deployment. You can mix servers of different capacities. Choose the right servers for the entire telephony environment. im The system supports a maximum of ten distributed voice servers. Table 33: Distributed Voice Server (DVS) Capacity Branch Office Bundle 100 Small Intel Core 2 Duo E8400, Single Dual Core 3.00 GHz or Intel Core i3-540 Processor (4M Cache, 3.06 GHz) 4 GB 100 Base -T Medium Intel Xeon 5520 Single Quad Core 2.27 GHz 8 GB 100 Base -T or Gigabit Ethernet Large Intel Xeon 5520 Dual Quad Core 2.27 GHz 8 GB Gigabit Ethernet Very Large Intel Xeon 5680 Dual Six Core 3.33 GHz 12GB Gigabit Ethernet Table 33 displays maximum usage ShoreTel DVS supports by usage type per server type. Capacity and Hardware Requirements for Distributed Voice Servers Table 33 provides information about system capacity for each of the tiers for ShoreTel Distributed Voice Servers (DVS). The table provides information about the number of users and calls that a DVS in each tier can support. Table 34 shows the minimum equipment capacities for each tier for DVSs. Use these tables to calculate the requirements for the DVSs in the ShoreTel deployment. You can mix servers of different capacities. Choose the right servers for the entire telephony environment. im The system supports a maximum of ten distributed voice servers. Table 33: Distributed Voice Server (DVS) Capacity ShoreTel 14.2 Planning and Installation Guide 177 Branch Office Bundle 100 Small 500 Medium 1,000 Large 1,000 Very Large 500 or 1,000 ShoreTel 14.2 Planning and Installation Guide 177 Server Requirements Operating System Requirements for All Servers For very large system deployments (1 OK to 20K), the number of ShoreTel Communicator for Windows users is 500. The number of ShoreTel Communicator for Web and mobile users in 1000. Table 34: DVS Hardware Minimums Operating System Requirements for All Servers This section lists the operating systems that ShoreTel supports on the Headquarters server and distributed voice servers. If you are upgrading a system, refer to the Release Notes for the current ShoreTel version for special instructions that might apply. ShoreTel supports the following operating systems in enterprise environments: ■ Windows Server 2008 32-bit, SP2 (Standard, Enterprise). Prioritization of traffic type is not supported on this platform. ■ Windows Server 2008 R2, SP1, 64-bit, (Standard, Enterprise). Prioritization of traffic type is not supported on this platform. ■ Windows Server 2012, 64-bit (Standard, Datacenter). Prioritization of traffic type is not supported on this platform. Note ShoreTel servers (Headquarters and DVS) on the same ShoreTel network can have different operating systems. Requirements for the ShoreTel SBE and SBE 100 Systems The section describes the requirements for the ShoreTel Small Business Edition (SBE) and SBE 100 systems. It begins with a summary of the major differences between the features supported on the SBE, the SBE 100, and the EE (ShoreTel Enterprise Edition). 178 Planning and Installation Guide ShoreTel 14.2 Branch Office Bundle Intel Pentium G680, DualCore 2.7 Ghz. 2 GB 100 Base -T Small Intel® Core 2 Duo E8400, Single DualCore 3.00 GHz 4 GB 100 Base -T Medium Intel® Xeon 5520 Single QuadCore 2.27 GHz 8 GB 100 Base -T or Gigabit Ethernet Large Intel® Xeon 5520 Dual QuadCore 2.27 GHz 8 GB Gigabit Ethernet Very Large Intel® Xeon 5520 Dual QuadCore 2.27 GHz 8 GB Gigabit Ethernet Operating System Requirements for All Servers This section lists the operating systems that ShoreTel supports on the Headquarters server and distributed voice servers. If you are upgrading a system, refer to the Release Notes for the current ShoreTel version for special instructions that might apply. ShoreTel supports the following operating systems in enterprise environments: ■ Windows Server 2008 32-bit, SP2 (Standard, Enterprise). Prioritization of traffic type is not supported on this platform. ■ Windows Server 2008 R2, SP1, 64-bit, (Standard, Enterprise). Prioritization of traffic type is not supported on this platform. ■ Windows Server 2012, 64-bit (Standard, Datacenter). Prioritization of traffic type is not supported on this platform. Note ShoreTel servers (Headquarters and DVS) on the same ShoreTel network can have different operating systems. Requirements for the ShoreTel SBE and SBE 100 Systems The section describes the requirements for the ShoreTel Small Business Edition (SBE) and SBE 100 systems. It begins with a summary of the major differences between the features supported on the SBE, the SBE 100, and the EE (ShoreTel Enterprise Edition). 178 Planning and Installation Guide ShoreTel 14.2 Requirements for the ShoreTel SBE and SBE 100 Systems Server Requirements Table 35 lists the major differences between the features supported on the SBE, SBE 100, and the EE systems. Table 35: Major differences between the features supported on SBE, SBE 100, and EE ■ Both the SBE and the SBE 100 are available with a ShoreTel-provided server or a customer - provided server. The Server supplied by the customer must meet the minimum server requirements as indicated below. ■ Both the SBE and the SBE 100 can be upgraded to the Enterprise Edition (EE). ■ The SBE can be upgraded to the SBE 100; however, the Headquarters server must be at least dual -core and have 4GB of RAM. ShoreTel 14.2 Planning and Installation Guide 179 Sites 3 5 500 Switches 5 7 500 Users (with extensions) 50 100 20,000 Telephones 50 100 20,000 Trunks 50 100 10,000 Simultaneous calls, extension -to -extension 25 50 10,000 Busy Hour Call Completion 500 1,000 100,000 DVS None 4 20 Integration with 3rd party PBX No No Yes On -net dialing No No Yes Voice mailboxes 100 120 20,000 simultaneous calls per server 10 25 254 AMIS No No Yes SMDI - External voicemail No No Yes SMDI - ShoreTel voicemail No No Yes Service Appliance 100 (SA100) 1 2 5 SA100 audio/web/IM ports 50/30/50 100/60/100 256/300/128 Service Appliance 400 (SA400) No No Yes Workgroups (groups, agents, supervisors) 50/50/50 100/100/100 256/300/128 ShoreTel Mobility clients 50 100 5,000 ■ Both the SBE and the SBE 100 are available with a ShoreTel-provided server or a customer - provided server. The Server supplied by the customer must meet the minimum server requirements as indicated below. ■ Both the SBE and the SBE 100 can be upgraded to the Enterprise Edition (EE). ■ The SBE can be upgraded to the SBE 100; however, the Headquarters server must be at least dual -core and have 4GB of RAM. ShoreTel 14.2 Planning and Installation Guide 179 Server Requirements SBE Requirements SBE Requirements ShoreTel can ship the Small Business Edition (SBE) with or without a server. If ShoreTel ships an SBE with a server, the server has the embedded Microsoft Windows Server OS for Telecommunications Systems. ShoreTel configures, tests, and prepares the server for the installation of the ShoreTel Director SBE software. ShoreTel SBE Option with the ShoreTel Server The server ShoreTel uses for its SBE meets or exceeds the following specifications: ■ Processor: Intel Celeron E3400, DualCore 2.6 Ghz, 1 MB Cache, and 80OFSB ■ Memory: 2.OGB, Non -ECC, 800 MHz DDR2 ■ Keyboard: No Keyboard ■ Monitor: No Monitor Option ■ Hard Drive: 80GB, SATA ■ Floppy Disk Drive: No Floppy Drive ■ Operating System: Microsoft Windows Server 2008 R2 for Telecommunications Systems ■ Mouse: No Mouse Option ■ NIC: On board Network Adapter ■ Optical Drive: 16X DVD -ROM SATA ShoreTel SBE Option without the ShoreTel Server For customers who buy their own server, the server must meet or exceed the following specifications: ■ Celeron Dual Core 2.5 GHz or higher ■ 2 GB or more of RAM ■ 80 GB or more on the hard disk ■ 10/100 Ethernet NIC or higher ■ 1 or more USB ports ■ Only Microsoft Windows Server 2008 Standard or Enterprise edition is supported 180 Planning and Installation Guide ShoreTel 14.2 SBE 100 Requirements Server Requirements ShoreTel's SBE server is usually appropriate for up to 50 users. However, some customers might have plans to grow fast (for example, to more than 50 users) by buying an SBE upgrade to an Enterprise license. Also, some customers might plan for more expensive uses of the ShoreTel SBE, such as paging to multiple phones, using more than 10 workgroups simultaneously, or running Web Reports. These customers should consider buying their own server with at least 4 GB of RAM. Using a ShoreTel SBE Server in the Enterprise Setup If an SBE customer gains more than 50 phone users, an upgrade from a ShoreTel SBE to the ShoreTel Enterprise edition is mandatory. The customer can use the SBE server in the Enterprise system as either a Headquarters server or a DVS server. Option1: Using the SBE server as a Headquarters server With this configuration, the number of users in the system cannot exceed 100. Other restrictions include: Simultaneous media paths have a limit of 10 (media paths provide access for voice mail, workgroups, or auto -attendant). ■ Busy hour call completion has a limit of 500. ■ The SBE does not support Web Reports. Option 2: Using the SBE server as a Distributed Voice Server (DVS) With this configuration, the number of users in the system cannot exceed 500, and the maximum number of users on the DVS cannot exceed 100. Other characteristics include: ■ Simultaneous media paths have a limit of 10 (media paths provide access for voice mail, workgroups, or autoattendant). ■ Busy hour call completion has a limit of 500. ■ The SBE supports Web Reports because these reports run on the Headquarters server. SBE 100 Requirements ShoreTel can ship the Small Business Edition (SBE) with or without a server. If ShoreTel ships an SBE with a server, the server has the embedded Microsoft Windows Server OS for Telecommunications Systems. ShoreTel configures, tests, and prepares the server for the installation of the ShoreTel Director SBE software. ShoreTel SBE 100 Option with the ShoreTel Server The server that ShoreTel uses for its SBE 100 (ShoreTel UC Server 20) meets or exceeds the following specifications: ShoreTel 14.2 Planning and Installation Guide 181 Server Requirements ■ Processor: Intel Celeron E3400, DualCore 2.6 Ghz, 80OFSB ■ Memory: 4.OGB, DDR3 ■ Hard Drive: 5000B, SATA ■ Rack -Mountable (1 U) Form -factor ■ Windows 2008 R2 Embedded OS ShoreTel SBE 100 Option without the ShoreTel Server SBE 100 Requirements For customers who buy their own server, the server must meet or exceed the specifications of the server shipped by ShoreTel specified above. For customer -provided servers, Microsoft Windows Server 2008 Standard or Enterprise edition is supported. The ShoreTel server that is shipped with SBE 100 (ShoreTel UC Server 20) is usually appropriate for up to 100 users. However, some customers might have plans to grow fast (for example, to more than 100 users) by buying an SBE/SBE 100 upgrade to the Enterprise license. Also, some customers might plan for more expensive uses of the ShoreTel SBE 100 system, such as paging to multiple phones, using more than 25 workgroups simultaneously, or running Web Reports. These customers should consider buying their own server that has, at a minimum, the hardware parameters of the ShoreTel Small Enterprise Server specified inTable 32. Using a ShoreTel SBE 100 Server in the Enterprise Setup If an SBE 100 customer gains more than 100 phone users, an upgrade from a ShoreTel SBE 100 to the ShoreTel Enterprise edition is mandatory. When upgrading from the SBE 100 to the Enterprise Edition, the customer can use the server shipped with the SBE 100 (the ShoreTel UC Server 20) in the Enterprise system as either a Headquarters server or a DVS server. Option1: Using a ShoreTel UC Server 20 as a Headquarters server With this configuration, the number of users in the system cannot exceed 200. Other restrictions include: ■ Simultaneous media paths have a limit of 25 (media paths provide access for voice mail, workgroups, or auto -attendant). ■ Busy hour call completion has a limit of 1000. ■ The SBE 100 does not support Web Reports. Option 2: Using a ShoreTel UC Server 20 as a Distributed Voice Server (DVS) With this configuration, the number of users in the system cannot exceed 500, and the maximum number of users on the DVS cannot exceed 200. Other characteristics include: ■ Simultaneous media paths have a limit of 25 (media paths provide access for voice mail, workgroups, or auto -attendant). 182 Planning and Installation Guide ShoreTel 14.2 SBE and SBE 100 Operating System Requirements ■ Busy hour call completion has a limit of 1000. Server Requirements ■ The SBE supports Web Reports because these reports run on the Headquarters server. SBE and SBE 100 Operating System Requirements For SBE and SBE 100, ShoreTel supports the operating systems listed below. OS Requirements for Servers Shipped by ShoreTel ■ Windows Server 2003, Embedded Telecom Edition ■ Windows Server 2008 R2, 64-bit, SPx, Embedded Telecom Edition OS Requirements for Servers Shipped by End -Customer ■ Windows Server 2008, 32-bit, SP2 (Standard, Enterprise) - SBE only, not supported with SBE 100 ■ Windows Server 2008 R2, 64-bit, SP1 (Standard, Enterprise) Requirements for VMware Environments This section provides information necessary to install the ShoreTel system software on servers running VMware. ShoreTel only supports the core telephony platform in VMware. Other professional services applications are not supported on the ShoreTel virtual servers. ShoreTel Capacity in VMWare Environments Table 36 provides information about ShoreTel capacities when installed on servers running VMware. Table 36: VMware Capacity W_ Maximum DVS per Server BHCC IN& Size Maximum Users DVS Server per Reports run outside business hours LL Maximum BHCC per Server Reports run during business hours Not Recommended oil I oil ShoreTel 14.2 Planning and Installation Guide 183 Server Requirements Hardware Requirements for VMware Installation Hardware Requirements for VMware Installation Table 37 provides information about server requirements for installing ShoreTel Headquarters and DVS on servers with VMware. Table 37: VMware Hardware Recommendations Operating System Requirements for VMware This section lists the operating systems ShoreTel supports that you can use with VMware. You can install these operating systems on both headquarters and distributed voice servers. ShoreTel supports the following operating systems in enterprise environments: ■ Windows Server 2008 32-bit, SP2 (Standard, Enterprise) ■ Windows Server 2008 R2, SP1, 64-bit, (Standard, Enterprise) VMware Software Requirements ShoreTel supports the use of VMware on both headquarters servers and distributed voice servers. You can install the following versions of VMware on headquarters servers and distributed voice servers: ■ VMware ESXi 4.0 for High Availability or VMotion configurations. ■ VMware ESXi 4.1 for High Availability or VMotion configurations. ■ VMware ESXi 5.0 for High Availability or VMotion configurations. ■ VMware ESXi 5.1 for High Availability or VMotion configurations. Virtual Desktop Services ShoreTel does not support the use of VMware® Horizon View TM (formerly known as VMware View) or any other desktop virtualization tool on headquarters servers or distributed voice servers. 184 Planning and Installation Guide ShoreTel 14.2 Disk FP Hard Disk Cores for HQ Size for per VM ProcessorSize uRAM linServer VMWare DVS VMWare Server SBE 2 Quad -core Intel Xeon X550, 2.66 GHz 4 GB 60 GB 40GB Small 2 Intel® Core 2 Duo E8400, Single 4 GB 60 GB 40 GB DualCore 3.00 GHz Medium 4 Intel® Xeon 5520 Single QuadCore 8 GB 150 GB 80 GB 2.27 GHz Large 8 Intel® Xeon 5520 Dual QuadCore 2.27 8 GB 260 GB 130 GB GHz Operating System Requirements for VMware This section lists the operating systems ShoreTel supports that you can use with VMware. You can install these operating systems on both headquarters and distributed voice servers. ShoreTel supports the following operating systems in enterprise environments: ■ Windows Server 2008 32-bit, SP2 (Standard, Enterprise) ■ Windows Server 2008 R2, SP1, 64-bit, (Standard, Enterprise) VMware Software Requirements ShoreTel supports the use of VMware on both headquarters servers and distributed voice servers. You can install the following versions of VMware on headquarters servers and distributed voice servers: ■ VMware ESXi 4.0 for High Availability or VMotion configurations. ■ VMware ESXi 4.1 for High Availability or VMotion configurations. ■ VMware ESXi 5.0 for High Availability or VMotion configurations. ■ VMware ESXi 5.1 for High Availability or VMotion configurations. Virtual Desktop Services ShoreTel does not support the use of VMware® Horizon View TM (formerly known as VMware View) or any other desktop virtualization tool on headquarters servers or distributed voice servers. 184 Planning and Installation Guide ShoreTel 14.2 Deploying ShoreTel servers under VMware Server Requirements Deploying ShoreTel servers under VMware For details on how to deploy ShoreTel servers under VMware, see the example given in ShoreTel Application Note AN 10391, "Deploying ShoreTel Servers under VMware 5.0," on the ShoreTel Partners web site: http://support.shoretel.com/. Requirements for Microsoft Hyper -V Environments Hyper -V is the Microsoft virtual computing infrastructure, consisting of Hyper -V servers, Hyper -V Manager, and related components. This section provides information necessary to install the ShoreTel system software on servers running Hyper -V. Supported Configurations and Hyper -V Features ShoreTel supports the following configurations and features on Hyper -V: ■ ShoreTel 14.2 and later ■ ShoreTel HQ and DVS servers with 2 to 8 virtual CPUs (the minimum recommended VM size is 2 virtual CPUs) ShoreTel Capacities in Hyper -V Environments When you create a virtual machine (VM), you must specify various properties related to size, such as the number of CPUs, the amount of memory, and the size of the disk. Table 38 provides the recommended configuration values for small, medium, and large ShoreTel deployments. ZThe values shown in Table 38 are typical, but they may not be appropriate for all deployments. Table 38: Recommended Sizing Parameters ShoreTel 14.2 Planning and Installation Guide 185 Server Requirements Hardware Requirements for Hyper -V Installation Hardware Requirements for Hyper -V Installation Intel and AMD CPUs that meet the Hyper -V 3.0 CPU requirements include the following types: ■ Intel Virtualization Technology (Intel VT) or AMD Virtualization (AMD -V) technology. ■ Hardware -enforced Data Execution Prevention (DEP) must be available and enabled. Specifically, enable Intel XD bit (execute disable bit) or AMD NX bit (no execute bit). Operating System Requirements for Hyper -V ■ ShoreTel supports Hyper -V on Microsoft Windows Server 2012 with Hyper -V role installed, Standard and Datacenter Editions. Software Requirements for Hyper -V ■ ShoreTell supports Hyper -V version 3.0. Deploying ShoreTel Servers Under Hyper -V For details on how to deploy ShoreTel servers under Hyper -V, see the ShoreTel Application Note AN - 14008, "Deploying ShoreTel Servers under Microsoft Hyper -V 3.0," in the Technical Knowledge Base on the ShoreTel Partners support site: http://support.shoretel.com/. Double -Take Availability Software for Failover For system failover in the current release, ShoreTel supports Double -Take Availability software version 5.3 only. This section describes how ShoreTel supports the upgrade of different releases of Double - Take Availability software for the current release. ■ If upgrading the system to the current version of ShoreTel, you can directly upgrade Double -Take Availability version 5.1 or later to Double -Take Availability version 5.3. ■ If the system currently is using Double -Take Availability version 5.0 or earlier: a. Uninstall the Double -Take Availability software after you finish installing the current version of ShoreTel. b. Install Double -Take Availability version 5.3. Double -Take Availability Software on Windows Server 2012 ShoreTel supports Double -Take Availability software version 6.0 on Windows Server 2012 Standard and Datacenter editions. 186 Planning and Installation Guide ShoreTel 14.2 Hard Disk Requirements Server Requirements ZDouble -Take Availability software version 5.3 is not supported on Windows server 2012. If upgrading the system to the current version of ShoreTel, you can directly upgrade Double -Take Availability version 5.3 to Double -Take Availability version 6.0. Upgrading Double -Take Availability to version 6.0 from version 5.3 Perform the following steps to upgrade Double -Take Availability to version 6.0 from version 5.3: 1. Uninstall Double -Take Availability version 5.3 after you finish installing the current version of ShoreTel. 2. Install Double -Take Availability version 6.0. Double -Take Availability version 5.3 must be uninstalled before Double -Take Availability version 6.0 can be installed. Hard Disk Requirements This section provides information about the general hard disk requirements for ShoreTel servers and clients and information about the hard disk utilization of critical ShoreTel functions. Consider the utilization of these resources before selecting a hard drive for the server. Table 39 shows the minimum amount of hard disk required for ShoreTel applications. In addition, hard disk space is needed for the dynamic files for voice mail, the call detail records on the Headquarters server only, and the log files. Table 39: Hard Disk Space Requirements Additional space to install the client might be necessary if you are installing from off the network. In this situation, the process creates a copy of the installer. ShoreTel 14.2 Planning and Installation Guide 187 .. 111111111 1111111 -. ShoreTel Headquarters Server 1600 MB ShoreTel DVS Server 800 MB ShoreTel Client 600 MB Additional space to install the client might be necessary if you are installing from off the network. In this situation, the process creates a copy of the installer. ShoreTel 14.2 Planning and Installation Guide 187 Server Requirements Voicemail Utilization Voicemail Utilization The space used for user voicemail messages on the server hard drive depends on the number of users, the number of messages per user, and the duration of each message. You need approximately 30 MB of hard disk space per hour for voice mail storage. Table 40 provides some conservative guidelines to estimate the amount of hard disk space used for voice mail, assuming each user has 15 one -minute voice messages. Table 40: Voice Mail Hard Disk Space Users 100 I # Messages 15 Length (minutes) 1 Storage# I Storage 25 0.8 GB 500 15 1 125 3.8 GB 1,000 15 1 250 7.5 GB 2,000 15 1 500 15.0 GB 3,000 15 1 750 22.5 GB 4,000 15 1 1,000 30.0 GB 5,000 15 1 1,250 37.5 GB Call Detail Records For each call on the system, call detail records are generated on the Headquarters server. The hard disk space used on the server for call detail records varies depending on the call load on the system. The amount of hard disk space for a typical system is shown in Table 41. Table 41: Call Detail Records # Calls/Day # Calls/Month (20 days) Storage/Mont10torage/ 3 Months 11 111 • 111 1 111 1 •1 1 111 11 111 11 •11 1 111 11 1111 11 � 11 Z20 working days per month (4 weeks/month X 5 days/week = 20) Log Files Log files are generated on the system for technical support. The hard disk space used on the server for log files varies, depending on the overall system activity. 188 Planning and Installation Guide ShoreTel 14.2 Preparing the Server for ShoreTel Operation Server Requirements The size of the log files on the server is determined by parameters set in ShoreTel Director. Log files can remain 1-30 days (the default is 7 days), with a size in the range 0.5-5.0 GB (the default is 4 GB). Table 42 shows the hard disk space that log files need. Table 42: Log File Hard Disk Space Preparing the Server for ShoreTel Operation This section describes how to prepare the server for operation in the ShoreTel telephony network. Server IP Address The ShoreTel server should have a static IP address. If the server suddenly gets a new IP address, system operation can be unpredictable. You should always configure the server to be part of a domain and make sure that it remains in the domain. DHCP on the ShoreTel Server ShoreTel recommends that the ShoreTel server not be used as a Dynamic Host Configuration Protocol (DHCP) server. Microsoft Windows Server 2008 Configuration Before you install ShoreTel server software, you must prepare Microsoft Windows Server 2008 to run ShoreTel services by enabling IIS, COM+, SMTP, and FTP, as well as changing the SMTP and FTP startup type to automatic. This section describes how to prepare a Microsoft Windows Server 2008 server to use ShoreTel software. Windows Server 2008 must be activated through Microsoft before installing the ShoreTel server software. ShoreTel 14.2 Planning and Installation Guide 189 Minimum 0.5 GB Default 4.0 GB Maximum 30.0 GB Preparing the Server for ShoreTel Operation This section describes how to prepare the server for operation in the ShoreTel telephony network. Server IP Address The ShoreTel server should have a static IP address. If the server suddenly gets a new IP address, system operation can be unpredictable. You should always configure the server to be part of a domain and make sure that it remains in the domain. DHCP on the ShoreTel Server ShoreTel recommends that the ShoreTel server not be used as a Dynamic Host Configuration Protocol (DHCP) server. Microsoft Windows Server 2008 Configuration Before you install ShoreTel server software, you must prepare Microsoft Windows Server 2008 to run ShoreTel services by enabling IIS, COM+, SMTP, and FTP, as well as changing the SMTP and FTP startup type to automatic. This section describes how to prepare a Microsoft Windows Server 2008 server to use ShoreTel software. Windows Server 2008 must be activated through Microsoft before installing the ShoreTel server software. ShoreTel 14.2 Planning and Installation Guide 189 Server Requirements Application Server Role Microsoft Windows Server 2008 Configuration This section describes how to configure the server roles required to run the ShoreTel server. In this procedure, you will add application server and the web server roles, then add services for each role. 1. On the Windows desktop, click Start > Programs > Administrative Tools > Server Manager to launch the Server Manager as shown in Figure 30. Figure 30: Installation Windows Server Manager 2. In the Server Manager, click Roles in the left panel to open the Roles pane as shown in Figure 31. File At. Vlew Help Features ❑+ Diagnostics View the healM of Me roles Installed on your server and add or remove ides and feaWres. 8 Configuration [ SWrage ^ Roles Summary Q Rdes Sumnaryhlelp ^.: Rules: 0 of 16lnstalled � Add Rdes -i�; Remoae Rdles Last Refi esh, 4i20MN 4:04:YW Configure refiesh Figure 31: Installation Windows Role Services 3. In the Roles pane, click the Add Roles icon. The Add Roles Wizard appears. 190 Planning and Installation Guide ShoreTel 14.2 Fk ACL Yew Fkdp _-,� Server Meager u j` Rdes El Q DDiagrws.g-a tics Get an overview of Me s1aWs of this server, perform top management tasks, and add or remove server roles and feaWres, E wConfiguration ❑+ 'C�, SWrage ^ Server Snmmary Q Server Summary Help Computer ]rtformatinn iL Change System Properties Full Computer Name, View Network Connections a. Configure Remote Desktop Domain: Configure Server Manager Remote L-1Area Connection 3: IPv4 address ascigne y enad b DHCP, IPv6 bled Management Local Area Connection 4: Not connected Remote Desktop: Enabled Server Manager Remote Enabled Management, Product ID: r Do not show me this console atlogon ^ SecvrRy Informatwn Go m Windows Firewall Windows Firewall, Domain: Off ij Configure updates "I- Ched for N—Roles Windows U dat,.: Install updates auWmatically using amanaged updating sery ice Run Sen.nify Configuration Vlizard '� Configure BE ESC Last ,ie d for updates: Today at G:21 AM Last Installed updates: Today at 1100 PM IE Enh—d S,mrity Configuration On for Administrators (ESC): On for Users _I J Last Retresh:Todayat2.25PM Configurere h Figure 30: Installation Windows Server Manager 2. In the Server Manager, click Roles in the left panel to open the Roles pane as shown in Figure 31. File At. Vlew Help Features ❑+ Diagnostics View the healM of Me roles Installed on your server and add or remove ides and feaWres. 8 Configuration [ SWrage ^ Roles Summary Q Rdes Sumnaryhlelp ^.: Rules: 0 of 16lnstalled � Add Rdes -i�; Remoae Rdles Last Refi esh, 4i20MN 4:04:YW Configure refiesh Figure 31: Installation Windows Role Services 3. In the Roles pane, click the Add Roles icon. The Add Roles Wizard appears. 190 Planning and Installation Guide ShoreTel 14.2 Microsoft Windows Server 2008 Configuration Server Requirements 4. In the left pane of the Add Roles Wizard page, click Server Roles. The Server Roles menu is displayed is displayed. 5. Check the Application Server and Web Server (IIS) check boxes. 6. In the left pane of the Add Roles Wizard page, locate Application Server and click Role Services. The Application Server Role services menu is displayed. 7. Perform the following steps: a. Select .NET Framework 3.5.1 b. Select Web Server (IIS) Support c. Select COM+ Network Access d. Select TCP Port Sharing e. Select all Windows Process Activation Service Support features. If. Select all Distributed Transactions features. 8. In the left pane of the Add Roles Wizard page, locate Web Server (IIS) and click Role Services. The Web Server Role services menu is displayed. 9. Perform the following steps: a. Select all Common HTTP Features b. Select all Application Development Features c. Select the following Health and Diagnostics Features HTTP Logging L) Logging Tools Request Monitor L) Tracing d. Select all Security options e. Select all Performance options if. Select all Management Tools options. g. Select all FTP Publishing Service options. 10. Click Next. The Confirm Installation Selections page appears. 11. Click Install. Installing SMTP ShoreTel requires the installation of SMTP Server. To install SMTP, do the following: ShoreTel 14.2 Planning and Installation Guide 191 Server Requirements Microsoft Windows Server 2008 Configuration 1. On the Windows desktop, click Start > Programs > Administrative Tools > Server Manager. The Service Manager page appears. 2. Click Features. The Features panel appears on the right. 3. Click the Add Features icon. The Add Features Wizard appears. 4. Select Features in the menu. The Select Features Installation page appears. 5. Check the SMTP Server check box. 6. Click Next. The Confirm Installation Selections page appears. 7. Click Install. Setting SMTP and FTP Properties After SMTP and FTP are installed, the startup type must be changed from manual to automatic. The following procedure changes the startup type for SMTP and FTP. Verify that the FTProot folder in the Inetpubs directory has at least read access. 1. Access the Services table by selecting Server Manager > Configuration > Services. 2. Right click Simple Mail Transfer Protocol and select Properties on the menu. The Simple Mail Transfer Protocol (SMTP) Properties page appears as shown in Figure 32. J General I Ing On I Recovery I Dependencies I Service name. SMTPSVC Display name: Simple Mail Transfer Protocol :SMTP; Description nsports electronic mail across the neAxork. Path to—cuthle E.1YJindp,vs`s; stem?S`ine[srv`-inetinf aexe Startup type: ILI Help me coidiuure service startup pdiv". Service status: Started Stan Stop Pause You can specify the start parameters that apply vhan you start the service From here Start parameters: OK Cancel ."pply Figure 32: Simple Mail Transfer Protocol Properties Page 3. Select Automatic on the Startup Type drop down menu, then click the OK button. 4. Return to the Services page. 192 Planning and Installation Guide ShoreTel 14.2 Microsoft Windows Server 2012 Configuration Server Requirements 5. On a Windows 2008 32-bit server: Right click FTP Publishing Service and select Properties on the menu. The FTP Publishing Service properties page appears. In the Startup Type field, select Automatic and click the OK button. 6. On a Windows 2008 R2 64-bit server: Right click Microsoft FTP Service and select Properties on the menu. The Microsoft FTP Service properties page appears. In the Startup Type field, select Automatic and click the OK button. Microsoft Windows Server 2012 Configuration Before you install ShoreTel server software, you must prepare Microsoft Windows Server 2012 to run ShoreTel services by enabling IIS, COM+, SMTP, and FTP, as well as changing the SMTP and FTP startup type to automatic. This section describes how to prepare a Microsoft Windows Server 2012 server to use ShoreTel software. Windows Server 2012 must be activated through Microsoft before installing the ShoreTel server software. Application Server Role This section describes how to configure the server roles required to run the ShoreTel server. In this procedure, you will add application server and the web server roles, then add services for each role. 1. On the Windows desktop, click Start > Programs > Administrative Tools > Server Manager to launch the Server Manager Dashboard as shown in Figure 33. ShoreTel 14.2 Planning and Installation Guide 193 Server Requirements Microsoft Windows Server 2012 Configuration Servo Mariner a='°' 0 ManagerServeT D. i. WELCOME TO SERVER MANAGER Local5ereer 11116 All5t^es Configure this local server Z Add roles and features 3 Add +ather sefvers to manage 4 Create a server group e WILES AND SERVER GROUPS 'r4LYn:C+ 1 se'.trt]rMr�F»:I j gCM1Y99. rpVl:l local Server D All Servers 1 { Manageabdsry M3r+3geabahty E�em Eve -m su—cas servic" piF tfflan[Q P�rrfdmiaeC! Sp4 tssuRs B¢A +*sunt* Figure 33: Server Manager Dashboard 2. In the Server Manager Dashboard, under Configure this local server, click Add roles and features. The Add Roles and Features Wizard appears, showing the Before you begin page. After reading this page, click Next. The Select installation type page appears as shown in Figure 34. 194 Planning and Installation Guide ShoreTel 14.2 Microsoft Windows Server 2012 Configuration Add Roles and Fealures Wizard Select installation type Server Requirements �W n"TKN SERY*A CSSruurr'rskmect~irw Cm 6c�Coi �� a 3&ka the installsnon tom_Vqu w insmil rb[e& ar,¢ featur;#" S running ph"dJ enrnPuLm or maudt enacht", or " an ofiiisie sr rhset hard dMk (VKM. Scr. et Se�&,tir-r `}, Rck-based or iealure-bued Instaiiatkm tanSgurea angle wP.er v.y addog rots rale wriees, aMleshw", Remote idesadep Services irwa n 1*M411 r"wed role sert-:-tz icr Virtwl Dmk^.W lt&Mb,mjre (Vl)l) Locreataauirt6W hWhirie-baste at srssian-bash det"Op deo';aymenk r P!S43 a it 7A11 S ! Figure 34: Add Roles and Features Wizard 3. In the middle pane, select Role -based or feature -based installation, then click Next. The Select destination server page appears. 4. Check Select a server from the server pool, then highlight a server in the pool and click Next. The Server roles page appears. 5. Check the Application Server and Web Server (IIS) check boxes, then click Next. The Select features page appears, showing the Application Server Features menu. 6. Perform the following steps a. Select .NET Framework 3.5 Features b. Select SMTP Server c. Select Quality Windows Audio Video Experience 7. Click Next. The "Add features that are required for Web Server (IIS)?" screen appears. 8. Click Add Features. 9. In the left pane of the Add Roles and Features Wizard page, under Application Server, locate and click Role Services. The Application Server Role services menu is displayed. 10. Perform the following steps: ShoreTel 14.2 Planning and Installation Guide 195 Server Requirements d. Select all Application Development Features e. Select all Common HTTP Features Microsoft Windows Server 2012 Configuration f. Select all FTP Server Server options g. Select the following Health and Diagnostics Features: ■ HTTP Logging ■ Logging Tools ■ Request Monitor ■ Tracing h. Select all IIS Hostable Web Code options L Select all Management Tools options j. select all Security options k. Select all Performance options 11. Click Next. The Confirm installation selections page appears. 12. Click Install. Setting SMTP and FTP Properties After SMTP and FTP are installed, the startup type must be changed from manual to automatic. The following procedure changes the startup type for SMTP and FTP. zVerify that the FTProot folder in the Inetpubs directory has at least read access. 1. Access the Services table by selecting Server Manager > Configuration > Services. 2. Right click Simple Mail Transfer Protocol and select Properties on the menu. The Simple Mail Transfer Protocol (SMTP) Properties page appears as shown in Figure 35. 196 Planning and Installation Guide ShoreTel 14.2 Additional Considerations Server Requirements J General I Log On I Recovery I Dependencies I Service name: SrITPS'dC Display name Simple Had Transfer Protocol ;SMTP] Descnption.. Transports eledmnic mail across the network. Path to executable: C:`:';•lindo•rce-.:�stem7e-inetsr� metudo—e Startup type Help me configure —ice startup options. Service status. Staded 3t''' I Stop Pause I Ra,,ume You can specs yy the wart parametem that apph: •;;hen you start the service fmm here. OK Cancel I Appfy Figure 35: Simple Mail Transfer Protocol Properties Page 3. Select Automatic on the Startup Type drop down menu, then click the OK button. 4. Return to the Services page. 5. Right click Microsoft FTP Service and select Properties on the menu. The Microsoft FTP Service properties page appears. 6. In the Startup Type field, select Automatic and click the OK button. Additional Considerations This section discusses additional recommendations and requirements for installing the ShoreTel server. Maximum Transmission Unit (MTU) Size for Connections The default Maximum Transmission Unit (MTU) setting for PPP (Point -to -Point Protocol) clients, VPN (Virtual Private Network) clients, PPP servers, or VPN servers running Routing and Remote Access on ShoreTel systems is 1400. To change the MTU value, you must edit the registry. For further information, contact ShoreTel TAC. Adobe Acrobat Reader Install Adobe Acrobat Reader on the server if you do not already have it, so that you can access the online documentation. You can install Adobe Acrobat Reader from the ShoreTel USB flash drive or download it from the Adobe web site. Internet Information Server (IIS) Default Web Site The web site for ShoreTel Director is http://<server_name>/shorewaredirector. You should not change the default IIS web site of the server to redirect to ShoreTel Director, since this will cause navigation problems within ShoreTel Director. ShoreTel 14.2 Planning and Installation Guide 197 Server Requirements Additional Considerations Access to the Distributed Server Maintenance Page If you are using Microsoft Internet Explorer and the distributed server is configured with an IP address rather than a server name, you must enable session cookies on your client computer to access the Distributed Server Maintenance Page. To enable session cookies: 1. Launch Internet Explorer. 2. Click Tools > Internet Options. The Internet Options dialog box appears. 3. Click the Privacy tab then the Advanced button. The Advanced Privacy Settings dialog box appears. 4. Check the Override automatic cookies check box. 5. Select Always allow session cookies. 6. Click OK to save the change. Microsoft Updates on the Server When releasing a new build, ShoreTel publishes build notes listing the Microsoft patches that are certified against the build. ShoreTel also highlights software changes required by the Microsoft patches. No additional Microsoft updates should be applied to your ShoreWare server between ShoreTel builds. If you install Microsoft updates between ShoreTel builds, they may have an adverse effect on your telephone system. Virus Protection on the Main and Distributed Servers ShoreTel allows the use of industry -standard virus protection software on the main and distributed servers. ShoreTel Anti -Virus Folder Exclusions The following folders and sub folders MUST be excluded from Virus checker software or disk backup/ restore software: ■ Communicator Client ■ 32 -Bit: Drive:\Program Files\Shoreline Communications Drive:\Documents and Settings\%User%\Application Data\Shoreware Client\ ■ 64 -Bit: Drive:\Program Files (x86)\Shoreline Communications Drive:\Users\%User%\AppData\Roaming\ShoreWare Client ■ Contact Center Agent Toolbar ■ 32 -Bit: Drive:\Documents and Settings\%User%\Application Data\ShoreTel Contact Center 198 Planning and Installation Guide ShoreTel 14.2 Requirements for ShoreTel Mobility Router Server Requirements Drive\Documents and Settings\%User%\Local Settings\Application Data\ShoreTel Contact Center ■ 64 -Bit: Drive:\Users\%user%\AppData\Roaming\ShoreTel Contact Center Drive:\Users\%user%\AppData\Local\ShoreTel Contact Center ■ HQ/ DVS Server ■ 32 -Bit: Drive:\Program Files\Shoreline Communications Drive:\Shoreline Data\ ■ 64 -Bit: Drive:\Program Files (x86)\Shoreline Communications Drive:\Shoreline Data\ ■ Communicator Client ■ 32 -Bit: Drive:\Program Files\ShoreTel ■ 64 -Bit: Drive:\Program Files (x86)\ShoreTel 11■• }xl5 If the folders listed above are not excluded before installation, your installation of the current version of ShoreTel will fail and your system will rollback to the previous version of ShoreTel. This will also result in a corrupted database if you perform nightly backups. Requirements for ShoreTel Mobility Router ShoreTel 14.1 supports the following versions of ShoreTel Mobility: ■ Enterprise: ■ ShoreTel Mobility Routing 4.6, 4.7 ■ ShoreTel Mobility Routing 5.0 ■ ShoreTel Mobility Routing 6.0 ■ Small Business Edition: ■ ShoreTel Mobility Routing 4.6, 4.7 ■ ShoreTel Mobility Routing 5.0 ■ ShoreTel Mobility Routing 6.0 ShoreTel 14.2 Planning and Installation Guide 199 Server Requirements ■ ShoreTel Mobility Router Appliance ■ M R2000 ■ M R4000 ■ M R6000 Third -Party Applications Supported ShoreTel 14.1 supports the following third -party applications: ■ Microsoft OCS 2007 R2 Standard/Enterprise Editions ■ Microsoft Lync 2010 Standard/Enterprise Editions Third -Party Applications Supported 200 Planning and Installation Guide ShoreTel 14.2 Port Usage This appendix contains ShoreTel port usage information and includes the following sections: PortUsage Tables................................................................................................... 322 PortUsage Part 1............................................................................................. 322 PortUsage Part 2............................................................................................. 328 ShoreTel 14.2 Maintenance Guide 321 Port Usage Port Usage Tables Port Usage Tables The following sections provide port usage information for the ShoreTel System. For easier printing and viewing, the information is divided into two parts. Port Usage Part 1 Table 89 contains the first part of the port usage information for the ShoreTel system. Table 89: Port Usage — Part 1 ;Switch Call Control Call Control Call Control Call Control UDP 5440 - UDP 5440 - UDP 5440 - UDP 2427 MGCP Location Service Location Service Location Service UDP 5441 - Call UDP 5441 - Call UDP 5441 - Call Media Stream Control Control Control UDP 10000- UDP 5443 - UDP 5443 - UDP 5443 - 10550 RTP Bandwidth Bandwidth Bandwidth (configurable) Manager Manager Manager UDP 5445 - UDP 5445 - UDP 5445 - Admission Control Admission Control Admission Control Traceroute UDP, same as RTP Media Stream Media Stream Media Stream UDP 10000- UDP 10000- UDP 10000- 10550 RTP 10550 RTP 10550 RTP (configurable) (configurable) (configurable) Traceroute Traceroute Traceroute UDP, same as UDP, same as UDP, same as RTP RTP RTP V -Switch Call Control Call Control Call Control Call Control UDP 5440 - UDP 5440 - UDP 5440 - UDP 2427 MGCP Location Service Location Service Location Service UDP 5441 - Call UDP 5441 - Call UDP 5441 - Call Media Stream Control Control Control UDP 10000- UDP 5443 - UDP 5443 - UDP 5443 - 10550 RTP Bandwidth Bandwidth Bandwidth (configurable) Manager Manager Manager UDP 5445 - UDP 5445 - UDP 5445 - Admission Control Admission Control Admission Control Traceroute UDP, same as RTP Media Stream Media Stream Media Stream UDP 10000- UDP 10000- UDP 10000- 10550 RTP 10550 RTP 10550 RTP (configurable) (configurable) (configurable) Traceroute Traceroute Traceroute UDP same as UDP, same as UDP, same as RTP RTP RTP 322 Maintenance Guide ShoreTel 14.2 Port Usage Part 1 Table 89: Port Usage — Part 1 (Continued) Port Usage Iriginatingm Device C-Af-A ....... V -Switch Service IP Phone Appliance LNEW I& Communicator M Service Call Control Call Control Call Control Media Stream Windows Instant Messaging Appliance UDP 5440 - UDP 5440 - UDP 5440 - UDP 10000- TCP 5222 - XMPP Location Service Location Service Location Service 10550 RTP UDP 5441 - Call UDP 5441 - Call UDP 5441 - Call (configurable) Conference Bridge Integration Control Control Control TCP 80 HTTP - Configuration Control UDP 5443 - UDP 5443 - UDP 5443 - Traceroute Bandwidth Bandwidth Bandwidth UDP, same as Presenter Manager Manager Manager RTP TCP 443 UDP 5445 - UDP 5445 - UDP 5445 - TCP 80 Admission Control Admission Control Admission Control Media Stream Media Stream Media Stream UDP 10000- UDP 10000- UDP 10000- 10550 RTP 10550 RTP 10550 RTP (configurable) (configurable) (configurable) Traceroute Traceroute Traceroute UDP, same as UDP, same as UDP, same as RTP RTP RTP CMCA (Web Share) TCP/UDP 5450 Ping Sync TCP 80 HTTP Web share TCP 443 HTTPS Web share IM UDP 5451 UDP 5463 TCP/UDP 5466 SMTP TCP 25 - SMTP Communicator Windows Instant Windows Video Messaging CMCP (Server) — TCP 5464 TCP 5222 - XMPP CMCP (Client) — TCP 5465 Conference Media Stream Bridge Integration UDP 10000-10550 RTP (configurable) TCP 80 or 443 HTTP - Configuration Control (Configurable) Presenter TCP 443 TCP 80 ShoreTel 14.2 Maintenance Guide 323 Port Usage Port Usage Part 1 Table 89: Port Usage - Part 1 (Continued) 324 Maintenance Guide ShoreTel 14.2 Port Usage Part 1 Table 89: Port Usage — Part 1 (Continued) Port Usage Iriginating A ad ....... Destination Device Appliance LEW JLMM� Distributed Port. Mapper Port Mapper Call Control Media Stream Windows Configuration & Call Voice Server TCP 111 RPC TCP 111 RPC TMS RPC UDP 10000- Control (DVS) Port Mapper Port Mapper UDP 5458 10550 RTP TCP 5447 — CAS UDP 111 RPC UDP 111 RPC SUNRPC (configurable) TCP 5449, 5469 — web -proxy, Mgmt Port Mapper Port Mapper Broadcast API Traceroute TCP 80 HTTP - Session Manager Call Control Call Control SoftSwitch UDP, same as Web UDP 2427 MGCP TMS RPC UDP 5440 - RTP TCP 5449, 5469 — web -proxy, WCM - Media proxy UDP 5458 Location Service Options page/ Mgmt API UDP 5440 - SUNRPC UDP 5441 - Call TCP 80 HTTP - Session Mgmt AD/non- Location Service Broadcast Control AD login auth & web content UDP 5441 - Call UDP 5443 - TCP 5447 - CAS Control SoftSwitch Bandwidth Mac UDP 5443 -Manager UDP 5440 - TCP 5449, 5469 —web -proxy, WCM Bandwidth Location Service UDP 5445 - Options page/ Mgmt API Manager Admission Control Admission UDP 5441 - Call TCP 80 HTTP - Session Mgmt AD/non- UDP - Control TCP RPC/ AD login auth &web content Admission Control NCC commands UDP 5443 - TCP 5447 - CAS TCP 5452 RPC Bandwidth UDP 5453 - NCC commands ger Manager Broadcasts MCM Mobile UDP 5453 - UDP - TCP 80 — MCM Server Broadcasts Admission Control Transport Configuration TCP 5452 RPC/ TCP 5432 - CDS CMiPhone Control NCC commandsTCP LMCA 5447 — CAS TCP 1024-65535- Firmware UDP 5453 - TCP 80 HTTP TCP 80 download Broadcasts Web share, KU !Phone non -reverse proxy TCP 443 HTTPS TCP 443 - Default Media Stream Transport Web share TCP 5449 - Data API UDP 10000- TCP 5432 - CDS TCP 5447 - CAS API 10550 RTP Media Stream TCP 80 - Session manager API (configurable) Media Stream UDP 10000- Note: Regardless of whether U DP 10000- 55 100 RTP 55 CMiPhone is using a reverse proxy, the Traceroute 10550 RTP (configurable) c ( g ) ingress ports for all traffic coming from UDP, same as (configurable) Traceroute CMiPhone on the HQ/DVS server will RTP UDP, same as be 80, 5447, and 5449. If a reverse RTP proxy is used, the traffic from the proxy Traceroute to the HQ/DVS will use 80.5447/5449, UDP, same as and the traffic between CMiPhone and RTP the reverse proxy will go over whatever reverse proxy port the reverse proxy deployment is configured to use. Conferencing !OS TCP 80/443 TAPI & CSIS API (Custom Solutions) RPC Connection Negotiation TCP 135 MS RPC Port Mapper Call Control TCP/UDP 5500-5600 MSRPC Remote TAPI Commands TCP 1024-65535 - Remote TAPI Events CSIS TCP 5440 ShoreTel 14.2 Maintenance Guide 325 Port Usage Table 89: Port Usage — Part 1 (Continued) Port Usage Part 1 Iriginating DevicjA ad Q. -if -A ....... V -Switch Destination Device Service IP Phone Appliance LEW I& Communicator Headquarters Port. Mapper Port Mapper Call Control Media Stream Windows Server TCP 111 RPC TCP 111 RPC TMS RPC UDP 10000- Configuration & Call Control Port Mapper Port Mapper UDP 5458 10550 RTP TCP 5447 — CAS UDP 111 RPC UDP 111 RPC SUNRPC (configurable) TCP 5449, 5469 —web -proxy, Mgmt Port Mapper Port Mapper Broadcast API Traceroute TCP 80 HTTP - Online help Call Control Call Control SoftSwitch UDP, same as TCP 80 HTTP - Session manager UDP 2427 MGCP TMS RPC UDP 5440 - RTP - Media proxy UDP 5458 Location Service Web UDP 5440 - SUNRPC UDP 5441 - Call Maintenance Location Service Broadcast ControlTCP TCP 5555 - 5449, 5469 — web -proxy, WCM Options page/Mgmt API UDP 5441 - Call UDP 5443 - Diagnostic Control SoftSwitch Bandwidth phonectl TCP 80 HTTP - Session Mgmt AD/non- UDP 5443 - Manager AD login auth & web content Bandwidth UDP 5440 Location Service UDP 5445 - TCP 5447 - CAS Manager Admission Control Mac UDP 5441 -Call UDP 5445 - Control TCP 5452 RPC/ TCP 5449, 5469 — web -proxy, WCM Admission Control NCC commands Options page/ Mgmt API UDP 5443 TCP 5452 RPC Bandwidth UDP 5453 - TCP 80 HTTP - Session Mgmt AD/non- 9 NCC commands Manager Broadcasts AD login auth & web content UDP 5453 - UDP 5445 - TCP 5447 - CAS Broadcasts Admission Control Transport MCM Mobile TCP 5452 RPC/ TCP 5432 - CDS TCP 80 — MCM Server Configuration NCC commands CMiPhone Control UDP 5453 - CMCA TCP 5447 — CAS TCP 1024-65535- Broadcasts Firmware TCP 80 HTTP TCP 80 download Web share, KU Whone non -reverse proxy Transport TCP 443 HTTPS TCP 5432 - CDS Web share 443 - Default Media Stream 5449 -Data API UDP 10000- 5447 - CAS API 10550 RTP Media Stream Media Stream (configurable) UDP 10000- UDP 10000- 80 -Session manager API 10550 RTP 10550 RTP Conferencing iOS Traceroute (configurable) (configurable) TCP 80/443 UDP, same as Note: Regardless of whether RTP Traceroute Traceroute CMiPhone is using a reverse proxy, the UDP, same as UDP, same as ingress ports for all traffic coming from RTP RTP CMiPhone on the HQ/DVS server will be 80, 5447, and 5449. If a reverse proxy is used, the traffic from the proxy to the HQ/DVS will use 80.5447/5449, and the traffic between CMiPhone and the reverse proxy will go over whatever reverse proxy port the reverse proxy deployment is configured to use TAPI & CSIS API (Custom Solutions) RPC Connection Negotiation TCP 135 MS RPC Port Mapper Call Control TCP/UDP 5500-5600 MSRPC Remote TAPI Commands TCP 1024-65535 - Remote TAPI Events CSIS TCP 5440 326 Maintenance Guide ShoreTel 14.2 Port Usage Part 1 Table 89: Port Usage - Part 1 (Continued) Port Usage tje c Switch V -Switch Device Service ApplianceDevi IP Phone Communicator Other(LikeSIP Configuration Configuration Configuration Configuration Windows endpoints) Control Control Control Control Instant Messaging (OCS) UDP 68 DHCP UDP 68 DHCP UDP 68 DHCP UDP 68 DHCP Refer to Microsoft documentation for Client Client Client Client Office Communicator ports - —http:// tech net.microsoft.com/en-us/library/ bb870402.asox Call Control Call Control Media Stream Maintenance UDP 5060 SIP UDP 5060 SIP UDP 10000- TCP 23 Telnet 10550 RTP - for Instant Messaging (Converged SIP Conferencing)TCP Media Stream Media Stream 80 UDP 10000- UDP 10000- 10550 RTP - for 10550 RTP - for Maintenance SIP SIP TCP 22 SSH UDP 123 NTP Maintenance Maintenance UDP 161 SNMP TCP 23 Telnet TCP 22 SSH UDP 161 SNMP UDP 123 NTP UDP 161 SNMP ShoreTel 14.2 Maintenance Guide 327 Port Usage Port Usage Part 2 Port Usage Part 2 Table 90 contains the second part of the port usage information for the ShoreTel system. Switch Call Control UDP 2427 MGCP Media Stream UDP 10000-10550 RTP (configurable) Traceroute UDP, same as RTP Table 90: Port Usage - Part 2 Port Mapper Port Mapper Configuration Control CP TCP 111 RPC Port Mapper T 111 RPC Port Mapper UDP 67 DHCP Server UDP 111 RPC Port Mapper UDP 111 RPC Port Mapper Call Control TMS RPC TCP 5457 NCC Event port UDP 5458 SUNRPC Broadcast TCP/UDP 5500-5600 MSRPC Call Control TMS RPC TCP 5457 NCC Event port UDP 5458 SUNRPC Broadcast TCP/UDP 5500-5600 MSRPC SoftSwitch SoftSwitch UDP 5440 - Location UDP 5440 - Location Service Service UDP 5441 - Call Control UDP 5441 - Call Control UDP 5442 - DRS UDP 5442 - DRS UDP 5443 - Bandwidth UDP 5443 - Bandwidth Manager Manager UDP 5445 - Admission UDP 5445 - Admission Control Control UDP 5446 - DRS keepalive UDP 5446 - DRS keepalive Configuration Control TCP 21 FTP CTL — Boot files TCP 20 FTP DATA — Boot files Media Stream UDP 10000-10550 RTP (configurable) Traceroute UDP, same as RTP Configuration Control TCP 21 FTP CTL — Boot files TCP 20 FTP DATA — Boot files Media Stream UDP 10000-10550 RTP (configurable) Traceroute UDP, same as RTP Maintenance UDP 162 SNMP TRAP Call Control UDP 5060 SIP Media Stream UDP 1024-65535 RTP -for SIP Traceroute UDP. same as RTPCall 328 Maintenance Guide ShoreTel 14.2 Port Usage Part 2 Table 90: Port Usage - Part 2 (Continued) DestinationDevice riginating Softphone Distributed Voice Headquarters Device L 4& A06 Server Port Usage V -Switch Call Control Port Mapper Port Mapper: Configuration Control: UDP 2427 MGCP TCP 111 RPC Port Mapper TCP 111 RPC Port Mapper UDP 67 DHCP Server UDP 111 RPC Port Mapper UDP 111 RPC Port Mapper Media Stream Maintenance: UDP 10000-10550 RTP Call Control Call Control: UDP 162 SNMP TRAP (configurable) TMS RPC: TMS RPC: TCP 5457 NCC Event port TCP 5457 NCC Event port Call Control: Traceroute UDP 5458 SUNRPC UDP 5458 SUNRPC UDP 5060 SIP UDP, same as RTP Broadcast Broadcast TCP/UDP 5500-5600 TCP/UDP 5500-5600 Media Stream: MSRPC MSRPC UDP 1024-65535 RTP -for SIP SoftSwitch SoftSwitch: UDP 123 NTP UDP 5440 - Location UDP 5440 - Location Service Service Traceroute: UDP 5441 - Call Control UDP 5441 - Call Control UDP, same as RTP UDP 5442 - DRS UDP 5442 - DRS UDP 5443 - Bandwidth UDP 5443 - Bandwidth Manager Manager UDP 5445 - Admission UDP 5445 - Admission Control Control UDP 5446 - DRS keepalive UDP 5446 - DRS keepalive Database Database: TCP 4306 MYSQLCC TCP 4306 MYSQLCC TCP 4308 — MYSQL config TCP 4308 — MYSQL config Transport Transport: TCP 5432 - CDS TCP 5432 - CDS Configuration Control: Configuration Control: TCP 21 FTP CTL — Boot TCP 21 FTP CTL — Boot files files TCP 20 FTP DATA — Boot TCP 20 FTP DATA — Boot files files Media Stream: Media Stream: UDP 10000-10550 RTP UDP 10000-10550 RTP (configurable) (configurable) Traceroute: Traceroute: UDP, same as RTP UDP, same as RTP ShoreTel 14.2 Maintenance Guide 329 Port Usage Port Usage Part 2 Table 90: Port Usage - Part 2 (Continued) DestinationOriginating Device Device Softphone Distributed Voice Headquartersjofi"herM jAk A6 Server Service Appliance Media Stream Call Control Call Control UDP 123 - NTP UDP 10000-10550 RTP TMS RPC: TMS RPC: UDP 67 - DHCP Server (configurable) TCP 5457 NCC Event port TCP 5457 NCC Event port UDP 162 - SNMP TRAP UDP 5458 SUNRPC UDP 5458 SUNRPC TCP 25 - SMTP Traceroute Broadcast Broadcast TCP/UDP 53 - DNS UDP, same as RTP TCP/UDP 5500-5600 TCP/UDP 5500-5600 MSRPC MSRPC Media Stream UDP 1024-65535 RTP -for SoftSwitch SoftSwitch SIP endpoints UDP 5440 - Location UDP 5440 - Location Service Service Traceroute UDP 5441 - Call Control UDP 5441 - Call Control UDP, same as RTP UDP 5442 - DRS UDP 5442 - DRS UDP 5443 - Bandwidth UDP 5443 - Bandwidth Manager Manager UDP 5445 - Admission UDP 5445 - Admission Control Control UDP 5446 - DRS keepalive UDP 5446 - DRS keepalive Database: TCP 4306 MYSQLCC Database TCP 4308 — MYSQL config TCP 4306 MYSQLCC TCP 4308 — MYSQL config Transport TCP 4309 — MYSQL CDR TCP 5432 - CDS Transport IM TCP 5432 - CDS TCP 80 any HTTP TCP 5449, 5469 web- IM proxy, session manager TCP 80 any HTTP Configuration Control: TCP 5sionn web - TCP 21 FTP CTL — Boot files , session proxy, sesmanager TCP 5470 SAMS TCP 20 FTP DATA — Boot files TCP 5479 D2 Framework Media Stream Configuration Control UDP 10000-10550 RTP TCP 21 FTP CTL — Boot (configurable) files TCP 20 FTP DATA — Boot files Traceroute UDP, same as RTP Media Stream UDP 10000-10550 RTP (configurable) Traceroute UDP, same as RTP 330 Maintenance Guide ShoreTel 14.2 Port Usage Part 2 Port Usage Table 90: Port Usage - Part 2 (Continued) MEN" E Communicator Windows Windows Windows RPC Connection RPC Connection Instant Messaging (OCS) Negotiation Negotiation Refer to Microsoft TCP 135 MS RPC Port TCP 135 MS RPC Port documentation for Office Mapper Mapper Communicator ports - http./ ftechnet.microsoft.com/en- us/library/bb870402.aslx Call Control Call Control TCP/UDP 5500-5600 TCP/UDP 5500-5600 Instant Messaging MSRPC MSRPC (Converged Remote TAPI Commands Remote TAPI Commands Conferencing) TCP 1024-65535 - Remote TCP 1024-65535 - Remote TCP 80 TAPI Events TAPI Events CMiPhone CMiPhone TCP 5447 — CAS TCP 5447 — CAS TCP 80 TCP 80 iPhone non -reverse !Phone non -reverse proxy proxy 443 - Default 443 - Default 5449 - Data API 5449 - Data API 5447 - CAS API 5447 - CAS API 80 - Session manager API 80 - Session manager API Conferencing iOS Conferencing iOS TCP 80/443 TCP 80/443 Note: Regardless of Note: Regardless of whether CMiPhone is using whether CMiPhone is using a reverse proxy, the a reverse proxy, the ingress ports for all traffic ingress ports for all traffic coming from CMiPhone on coming from CMiPhone on the HQ/DVS server will be the HQ/DVS server will be 80, 5447, and 5449. If a 80, 5447, and 5449. If a reverse proxy is used, the reverse proxy is used, the traffic from the proxy to the traffic from the proxy to the HQ/DVS will use 80.5447/ HQ/DVS will use 80.5447/ 5449, and the traffic 5449, and the traffic between CMiPhone and between CMiPhone and the reverse proxy will go the reverse proxy will go over whatever reverse over whatever reverse proxy port the reverse proxy port the reverse proxy deployment is proxy deployment is configured to use configured to use Configuration Control Configuration Control TCP 5447 — CAS TCP 5440 — CSIS TCP 5449, 5469 — web- TCP 5447 — CAS proxy, Mgmt API TCP 5449, 5469 — web - proxy, Mgmt API Web TCP 80 HTTP - Online help TCP 5449, 5469 —web - proxy, WCM Options page/ Web Mgmt API TCP 80 HTTP - Session TCP 5449, 5469 — proxy, WCM Optionsspage/ Mgmt AD/non-AD login Mgmt API auth & web content TCP 5447 -CAS TCP 80 HTTP - Session Mgmt AD/non-AD login auth & web content Mobile TCP 5447 - CAS TCP 80 — MCM Server Mobile TCP 80 — MCM Server ShoreTel 14.2 Maintenance Guide 331 Port Usage Table 90: Port Usage - Part 2 (Continued) Port Usage Part 2 332 Maintenance Guide ShoreTel 14.2 DestinationD- Originating I D. A& A6 Server IP Phone Media Stream Media Stream Media Stream UDP 10000-10550 RTP UDP 10000-10550 RTP UDP 10000-10550 RTP (configurable) (configurable) (configurable) FTP FTP TCP port 21 TCP port 21 Softphone Media Stream Media Stream Configuration Control UDP 10000-10550 RTP UDP 10000-10550 RTP TCP 80 HTTP (configurable) (configurable) Media Stream UDP 10000-10550 RTP (configurable) Distributed Voice Media Stream RPC Connection RPC Connection Voice Mail Notification Server UDP 10000-10550 RTP Negotiation Negotiation TCP 25 SMTP (configurable) TCP 135 MS RPC Port TCP 111 RPC Port Mapper Mapper UDP 111 RPC Port Mapper Traceroute TCP 135 MS RPC Port UDP, same as RTP Call Control Mapper TCP/UDP 5500-5600 TCP 1024-65535 RPC - MSRPC Quicklook DTAS/TMS Commands TCP 1024-65535 - DTAS/ Call Control TMS Events TCP/UDP 5500-5600 UDP 5440 - Location MSRPC - Service DTAS/TMS Commands TCP 5441 — Call Control TCP 1024-65535 - DTAS/ UDP 5443 - Bandwidth TMS Events Manager TCP 1024-65535 MS RPC UDP 5445 - Admission - DB access Control UDP 5440 - Location UDP 5446 - DRS keepalive Service UDP 5441 - Call Control TMS UDP 5443 - Bandwidth UDP dynamic [1024- Manager 65535] — broadcast. TMS- UDP 5445 - Admission TMS disaster recovery Control TCP 5430 — TMS/DTAS UDP 5446 - DRS keepalive interserver communication Distributed Voice Mail TCP 25 SMTP - Voice Mail transport Transport TCP 5432 —events (R8.1), triggers (R11), DDB (R11), DBUpdate (R10) 332 Maintenance Guide ShoreTel 14.2 Port Usage Part 2 Table 90: Port Usage - Part 2 (Continued) Port Usage ShoreTel 14.2 Maintenance Guide 333 Port Usage Table 90: Port Usage - Part 2 (Continued) Port Usage Part 2 riginating AIIIIIIIIIIIIIIAk A6 Device DestinationL Server inL=erM Headquarters Server Media Stream RPC Connection Third Party Double -Take Voice Mail Notification UDP 10000-10550 RTP Negotiation (If Configured) TCP 25 SMTP (configurable) TCP 111 RPC Port Mapper TCP 8000 Heartbeat UDP 111 RPC Port Mapper Transmit CDR Traceroute TCP 135 MS RPC Port TCP 8005 Status Transmit TCP 3306 - CDR archive UDP, same as RTP Mapper TCP 8006 Stats Report on remote server (pre R10.x) Maintenance TCP 4309 — CDR archive TCP 1024-65535 RPC - on remote server (R10.x) Quicklook Call Control TCP/UDP 5500-5600 MSRPC DTAS/TMS Commands TCP 1024-65535 - DTAS/ TMS Events TCP 1024-65535 MS RPC - DB Notify TCP 5441 - Call data UDP 5440 - Location Service UDP 5441 - Call Control UDP 5443 - Bandwidth Manager UDP 5445 - Admission Control UDP 5446 - DRS keepalive Distributed Voice Mail TCP 25 SMTP - Voice Mail transport Transport TCP 5432 —events (R8.1), triggers (R11), DDB (R11) TMS UDP dynamic [1024- 65535] — broadcast. TMS - TMS disaster recovery 5430 — TMS/DTAS interserver communication Other Maintenance Configuration Control TCP 80 HTTP — Quicklook TCP 80 HTTP — Director (SIP endpoints, for example) TCP Access Control -Session 5431 — 3rd party TAPI to Manager (R11.x) TMS/DTAS communication TCP 80 — HTTP for SM AD/ non -AD login authentication TCP 5431 — 3rd party TAPI to TMS/DTAS communication 334 Maintenance Guide ShoreTel 14.2 Application Note ST AppNote 10326 (AN 10326) Sept 13, 2013 ShoreTel" Data Network Best Practices for ShoreTel VoIP Brilliantly simple rF Description: This application note discusses various Data Network VoIP topics such as Understanding ULAN Design, Configuring VLANs for ShoreTel IP Phones, DHCP, Automatic VLAN Assignment, QoS Design, Configuring LAN & WAN QoS, Auto QoS, Port Security and MTU Considerations. Environment: ShoreTel UC versions 10.X — 14.X Abstract This application note discusses the use of VLAN's, DHCP scopes and Quality of Service among other data networking best practices in conjunction with ShoreTel UC Voice over IP versions 10.X — 14.X. Network Administrators must consider a multitude of complex configuration tools and networking parameters when designing a small or large scale local area network (LAN) and also remotely connected sites over a wide area network (WAN). With regard to Voll?, essential tools include the use of Virtual LANs (VLANs) and Quality of Service (QoS) configurations to virtually guarantee voice quality over a "best effort" data network, originally developed without voice in mind until several years later. Please refer to your network equipment manufacturer's documentation in order to apply the ideas and concepts presented in this document to your specific equipment and environment. Table of Contents UNDERSTANDING VLAN DESIGN............................................................................................................... 3 CONFIGURING VLANS FOR SHORETEL IP PHONES.................................................................................... 7 CONFIGURING DHCP FOR SHORETEL IP PHONES....................................................................................10 AUTOMATIC IP PHONE VLAN ASSIGNMENT - DHCP...............................................................................14 AUTOMATIC IP PHONE VLAN ASSIGNMENT- LLDP-MED......................................................................15 UNDERSTANDING QUALITY OF SERVICE (QOS) DESIGN 16 CONFIGURING QUALITY OF SERVICE - LAN.............................................................................................19 USINGCISCO AUTO-QOS.......................................................................................................................... 23 CONFIGURING QUALITY OF SERVICE - WAN........................................................................................... 29 PORT SECURITY ON DATA SWITCHES...................................................................................................... 33 MTU CONSIDERATIONS FOR SITE TO SITE TUNNEL CONNECTIONS....................................................... 33 REFERENCES............................................................................................................................................. 35 ShoreTeF 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+1.S77.SUSHORE Fax+1.40S.331.3333www.ShoreTel.00m —2— Understanding ULAN Design Virtual LANs (i.e. VLANs) are a data networking design construct by which more than one logical layer -2 (i.e. 1-2) network subnet can exist on a single physical network segment/switch while also separating layer -2 broadcast domains. In a converged data network containing both voice and data traffic, it is imperative that the voice and data packets are separated into at least two distinct VLANs (i.e. a data VLAN and a voice VLAN). Failure to do so will likely result in poor voice quality, packet loss, client -to -server communication interruptions or disconnects, and lost call control/setup traffic during higher network traffic conditions. TIP: Segmenting similar layer -2 traffic into separate subnets/VLANs help mitigate propagating unnecessary traffic across too many data switch interfaces resulting in a more congested data network. Ethernet uses Carrier Sense Multiple Access with Collision Detection protocol (i.e. CSMA/CD) to determine when a single Ethernet device on a layer -2 subnet/VLAN can access the media similar to how a polite conversation works where one speaks and everyone else listening does not speak. In a non -switched network, when multiple devices on the subnet need to "speak", they have to wait their turn until the one speaking or transmitting packets on the subnet is finished. In a switched network, this is less of a problem except for broadcast traffic. Transmitting voice traffic is time sensitive and the media access delay could become too great or too random at times, causing issues with voice. Smaller VLANs also control the quantity of MAC addresses that ARP tables have to store to communicate which is a more limited resource for IP phones. For example at a given site, create a data VLAN for PCs, a voice VLAN for all VOIP devices which should include ShoreGear switches, ShoreTel servers and all IP phones, create a Wi-Fi VLAN for wireless devices, a Printer VLAN for printers, a Server VLAN for all other servers and etc. The benefits of placing data and voice traffic in separate VLANs and QoS strategies include: • Reduction in the number of Ethernet switches required in the network. • Broadcast packets from the data network are not sent to the voice network. • Large data traffic flows do not interfere with more time sensitive voice traffic. • Congestion, packet loss, and viruses on the data network will not affect the voice network. After understanding the importance of using multiple VLANs, particularly with voice, consider certain best practices on how to design multiple VLANs into your network topology effectively. When using multiple VLANs, at least one data switch at a given site has to have layer -3 IP routing functionality enabled to route IP traffic between local VLANs. This layer -3 switch is also referred to generally as the "core" switch and acts as a hub in a "hub and spoke" LAN topology where the layer -2 VLANs are the spokes on the same core switch or are connected to other layer -2 spoke switches via uplinks back to the layer -3 core switch. In the latter mentioned hub and spoke network topology design with multiple layer -2 switches, the VLANs on each layer -2 switch (i.e. the data VLAN and voice VLAN) are "trunked" or "tagged" back to the core layer -3 switch via its uplink. IMPOKANTTIP: Avoid "daisy chaining" switches or sites together across the network to keep from creating potential congestion bottle necks. In other words, L2 switches should connect using a hierarchal layer, "many -to -one", directly to the core L3 switch, not "one -to -one-to-one". An additional distribution hierarchal layer can be added when the number of layer 2 switches reaches over qty. 10 L2 switches at a @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -3- site or when all ports have been exhausted on the core L3 switch by access level L2 switch uplui, connections. C,we L3 Smkch Access L2 Suritches~ Small Site Example Collapsed Core/Access Layer Topology C,xa L3 Si,*h Access l.2 Swipches Access L2 Switches Med/Large Site Exam pie Core/Distribution/Access Layer Topology Figure I Now that the voice and data VLAN's are directly connected to the core layer -3 switch, IP routing can occur automatically between any 2 VLANs for all of the trunked layer -2 switches with a properly configured default gateway on each VLAN. The industry standard for VLAN tagging is an IEEE specification called 802.1Q. The device connected to the VLAN-tagged port, in this case the L3 switch/router, must be capable of understanding 802.1Q tags and it's network interface must be configured to have VLAN tagging enabled and have specific VLAN IDs assigned to it per the network hardware manufacturer's configuration guide documentation. Each packet is marked within a switch by a VLAN ID number called a VLAN tag (generally a number between 1 and 4096) to identify the VLAN. The tags are stripped off when the packets are transmitted to devices connected to standard ports on the switch. These standard ports connected to standard devices are called "untagged ports". When assigning more than one VLAN to a single data switch port, the first or default VLAN is the "untagged" VLAN, typically the data VLAN, and all additional VLANs on the same port are "tagged", typically the voice VLAN. Some switch manufacturers refer to a single VLAN on a port as "untagged" and multiple VLANs on the same port as all "tagged" VLANs. The devices within each VLAN still need to use a default gateway to be routed to another subnet/VLAN. IMPOMANTTIP: It is imperative that each VLAN's Default Gateway be the "ULAN interface IP address" configured on the layer -3 core switch or in some cases an actual router acting as the "core" layer -3 routing module. Avoid configuring any default gateway for a site on any firewall, server, or any other data switching/routing devicelappliance other than the designated "core" layer -3 switch at each site. Refrain from using the core layer -3 switch's ip default -gateway global Cisco command as any subnet's default gateway. The ip default -gateway global Cisco command is intended to give administrators an IP address for Telnet administration when not using a loopback IP address. The proper way to set a default gateway for each VLAN on the layer -3 core switch is to assign one IP address in the VLAN's useable IP address range (e.g. IO X.X.1) to the VLAN interface. When creating the DHCP scope for a @ShoreTel' 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+13773OSHORE Fax+l.40S.33l.3333vvww.ShoraTal.conn -4- given VLAN, the default router or default gateway for the associated VLAN will be the IP address of the corresponding VLAN interface configured on the layer -3 switch. This allows routing to occur between VLANs on the layer -3 switch. L3 CORE SWITCH VLAN INTERFACE. EXAMPLE ip routing Default Gateway interface VLAN 10 descrition : Data lip address 10.10.10.1 255.255.255.0 L) interface VLAN 20 ip address 10.10.20.1 255.255.255.0 Default Gateway Figure 2 When connecting a firewall to the "core" L3 switch for Internet access, a default (static) IP route (e.g. ip route 0.0.0.0 ao.o.o192.168. 100. 1) directed at the firewall's next hop interface will only route Internet traffic to the firewall and keep local traffic on the L3 switch along with the directly connected VLAN routes or any other static or dynamic local routes. IMPOKANTTIP: Avoid hair -pining local traffic needlessly to the firewall and back to the L3 switch which causes port buffer overruns/tail drops, potential link congestion and voice quality issues if the firewall was configured with a subnet/VLAN as a default gateway(s). Firewal I • LAN Default Gateway • Internet Gateway + Congested Uplink and/or Buffers • Dropped Packets and Delay Performance impacting Layer 2 Layer 3/2 Switch Voice and Data VU Default Gateway Internet Fi rewa II • Internet Gateway Flat Data Network VLAN Data Network Firewall — LAN Default Gateway Layer 3/2 Switch — LAN Default Gateway Not Preferred Design Preferred Design Figure 3 ShoreTeF 9130 Stewart Drive Sunnyvale, CAME USA Phone +1.408.331.3300+137730SHORE Fax+1.4OS.331.3333www.ShoreTel.com -5- If the site firewall supports creating multiple VLANs with a L3 routing table, it is recommended to create a separate VLAN for the firewall uplink between the firewall and the L3 switch as a point-to-point VLAN. The VLAN to the firewall should be setup to allow all tagged and untagged packets in order to not inadvertently drop tagged packets in certain configurations. TIP: The point-to-point VLAN is a common method to connect separate L3 routing devices which separates the layer -2 LAN traffic from the firewall for better firewall and LAN performance. It also better manages IP addressing by using a /30 subnet mask with only 2 useable IP addresses, one for each side of the point-to-point connection (shown in Figure 3 as the purple link in the preferred design. The green and orange links also shown represent the voice and data VLANs respectively). If the firewall doesn't support the creation of a point-to-point VLAN with the L3 switch, follow the firewall manufacturer configuration documentation for connecting to a LAN but do not make the configured IP address of the firewall a default gateway for any connected VLAN between the firewall and L3 switch. When connecting multiple remote sites to a headquarter site, the same "hub and spoke" model applies with the HQ site being the hub and each remote site being a spoke. Regardless of the type of WAN connectivity product chosen, which will be discussed in more detail in the following sections, a /30 point-to-point VLAN across each WAN connection is the ideal configuration to keep layer -2 traffic only on each local LAN and for better IP address management. IMPOMANTTIP: Avoid trunking or tagging most local VLANs (i.e. Data and Voice VLANs) at a given site across a WAN connection to a remote site. In some cases, it is acceptable to trunk or tag a VLAN(s) across a WAN link, for example, a Guest Wi-Fi VLAN. Each site will have its own Data and Voice VLAN(s) with separate IP addressing at each site. When using private IP address ranges to address the VLANs, typically the class A 10.X.X.X range is used for most devices on the LAN. To help make /30 point-to-point VLANs easily recognizable, it is recommended to use a different private IP address range from your other VLANs such as class C 192.168.X.X. On each site's core L3 switch or router, the appropriate static IP routing or dynamic IP routing protocol(s) will need to be configured to route traffic appropriately between sites. Refer to the appropriate data hardware manufacturer's configuration guide documentation on how to implement routing correctly as it is outside the scope of this document and ShoreTel. While adhering to the same design principles, to add hardware or link redundancy to any design (including Rapid Spanning Tree, BGP, HSRP, VRRP, etc.), follow the appropriate data hardware manufacturer's configuration guide documentation to properly implement which is also outside the scope of this document and ShoreTel. In summary, there are multiple ways to configure a data network for Voll?, especially in larger networks; however, if other preferred methods achieve the same design principles and outcomes discussed here then they are generally acceptable for a ShoreTel VOIP deployment. @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com —6— The best practice summary of designing multiple VLANs into the data network design includes: • Create separate VLANs for VOICE and DATA as well as any other types of traffic that may need to be segregated similarly to enhance data network performance on a LAN. • Trunk all Voice and Data VLANs on layer -2 switches across LAN uplinks to the site's layer -3 core switch or router. • In most cases, avoid trunking any LAN VLANs across WAN links to/from other sites, particularly Voice. • Each site will have its own set of Voice and Data VLANs with separate IP addressing per VLAN at each site. • When using a single LAN switch for a site, ensure the switch supports both layer -2 and layer -3 routing functionality enabled to route IP traffic between local VLANs. • When using multiple LAN switches for a site, ensure at least one "core" data switch has layer -3 IP routing functionality enabled to route IP traffic between local VLANs on all local layer -2 switches. • Use a "hub and spoke" LAN topology where all layer -2 access level switches are the spokes connected via uplinks to the common "core" layer -3 switch. • Use a "hub and spoke" WAN topology where all remote sites' layer -3 switch or router are the spokes connected via a WAN point-to-point uplink to the common "core" layer -3 switch or router at the hub site. • Each VLAN will have its own VLAN interface IP address which also serves as that subnet/VLAN's Default Gateway. Avoid using a firewall, server, or any data switching device or appliance other than the designated "core" layer -3 switch at each site to address each VLAN interface with its respective Default Gateway. • Connect all ShoreGear switches and ShoreTel servers at a given site directly to the layer -3 data switch and only assign the local Voice VLAN as an untagged VLAN port for each. • Use a separate /30 point-to-point VLAN to address each uplink/downlink to a remote site or to a firewall from the hub site's layer -3 switch. Config,"ring VLANs for Shtok,eTeA IP Phones IP phones are a specialized device on the data network and have capabilities and requirements which need to be considered when designing the data network. For example, to help better utilize port capacity on data switches, a PC is allowed to piggy -back on an IP phone and share a single data switch port, utilizing VLAN trunking or tagging the Voice and Data VLANs for each device respectively. ShoreTel IP phones have an internal 2 -port switch on the back of the IP phone to connect it to the data network through the network port as well as a PC through the access port. ShoreTel IP Phones prioritize voice so the connected PC is unable to disrupt outbound voice quality. Most data network equipment manufacturers have a voice VLAN feature either at the data switch access port or VLAN level that supports various VOIP capabilities (i.e. to mitigate deteriorating IP phone sound quality of a call if the data is unevenly sent due to lack of layer -2 output switch interface buffer prioritization). The Voice VLAN feature helps QoS use classification and scheduling to send network traffic from the switch in a predictable manner for IP phones. By default, the voice VLAN feature is disabled but when the voice VLAN feature is enabled, all @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -7- untagged traffic is sent according to the default CoS priority of the port and all 802.1P or 802.1Q tagged VLAN traffic's COS is trusted. For further discussion how an IP phone is automatically assigned to the Voice VLAN when the Voice and Data VLANs are both assigned to the data switch port, refer to the sections below, Automatic IP Phone VLAN Assignment - DHCP and Automatic IP Phone VLAN Assignment - LLDP-MED. Telecommuters that work remotely with a physical ShoreTel IP Phone that supports a VPN client built into the phone (e.g. IP655, IP565g, IP560g and IP230g) can connect their phone's network port to their home office router (i.e. DSL or Cable Modem Router's LAN switch ports) and connect their PC or laptop to their phone's PC access port on the back of the IP phone just like in the office. The phone uses it's built in VPN client to automatically connect securely to a ShoreTel VPN Concentrator located in the customer's corporate network to be able to register their ShoreTel IP phone as if it were in the office. Check with your ShoreTel administrator for the initial setup configuration on the IP Phone's VPN client to connect to your corporate ShoreTel VPN Concentrator and ShoreTel UC system. The PC or laptop does not have access to the Voice VLAN that the VPN IP phone uses with its VPN client. The phone connected PC or laptop only has access to the local data network for normal Internet access so Voice and Data are still on separate virtual networks. While piggy -packed to the phone, the PC or laptop can start its own VPN client to connect separately to the corporate data network without any conflict or issue with the phone. Connect the network cable between the LAN porton the back of the phone and an Ethernet jack in the workspace (or on a data switch/no uterthat supports Power -over - Ethernet). -A To prevent electro -magnetic interference, make sure to connect the included Ethernet cable to the phone such that the ferrite EMI filter is closer to the phone. Figure 4 @ShoreTel' optional If desired, you can daisy -chain a PC off the second Ethernet porton your phone, with the phone and computer sharing a single LAN wall jack (as shown). If you choose this option al configuration, you must attach the spare ferrite EMI filter (included)to an Ethernet cable (not included) such that the filter is within 1 to 2 inches of the body of the phone. This is to prevent the leakage of electro- magnetic radiation. 9130 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300+137730SHORE Fax+1.4DS.331.3333www.ShoreTel.conn -8- Figure 4 above demonstrates the physical connection of a PC connected to a ShoreTel IP phone in turn connected to the network connection on a single data switch access port. Figure 5 below demonstrates a Cisco example of how to configure the voice VLAN feature on the data switch access port to support both Voice and Data VLANs for each ShoreTel IP phone. Figure 5 also shows the access port configuration when the Voice VLAN is the only VLAN (i.e. untagged VLAN) applied to the port for dedicated ShoreTel devices such as ShoreGear switches (e.g. SG -90, SG -220T1, SG -Tl& SG -90V, etc.), ShoreTel servers (e.g. HQ, DVS, ECC, etc.) and standalone ShoreTel IP phones. IMPOMANTTIP: If the Voice VLAN feature is inadvertently applied to any ShoreGear switch or ShoreTel server, they may not be able to route to other VLANs on the data network. L3 SWITCH CONFIGURATION Interface FastEthernetl and ort 4 description : These ports have BOTH phone + PC switchport mode access switchport access elan 10 switchport;voice.vlan 20 spanning -tree portfast no cdp enable Interface FastEthernetl (and ports 5,13,12) description These ports have ONLY voice devices switchport mode access switchport access elan 20 spanning -tree portfast no cdp enable Interface FastEthernet3 (and ports 6 & 10) description : These ports have ONLY data devices switchport mode access switchport access elan 10 spanning -tree portfast no cdp enable VLAN-Capable Layer 3 Switch (Le. Routing Switoh) L2 & L3 Sw4•c1, i I I VLAN InterFace VLA. "terFace I •� _ _ _ _ D91a"ULAN T4.94.94.1 14.14.2{..4 "Voim"VLAN nornP 0.10.14.0P24 rag -90 Tag -20 '94.1024.01^64 X1� ` V!1.24fi Yr / I ❑31 CP Setif 2 h ti` —vua W>rra ! I 10.14.10.14 'k 7 w ty ShoreTel Server 10.1024.20 @ ShoreTel- Figure 5 9130 Stewart Drive Sunnyvale, CAME USA Phone +1.408.331.3300+137730SHORE Fax+1.4DS.331.3333www.ShoreTel.00m -9- The different port configuration examples above include the following two commands on each Fast Ethernet port when ShoreTel devices are present: spanning -tree portfast no cdp enable Although these statements are not required, it is recommended that CDP (Cisco Discovery Protocol) be disabled on Ethernet ports not connected to Cisco devices to reduce unnecessary traffic. In addition, Spanning Tree should be set to either "portfast" or "rapid spanning tree" mode for Cisco switches or "edge" for Juniper switches. This will allow faster boot times and fewer network issues when connecting to ShoreTel phones, ShoreTel switches and ShoreTel servers. In summary, ShoreTel leverages the use of VLANs to integrate into the network topology that you, the network administrator, have decided is most appropriate for your LAN topology. ShoreTel does not require nor dictate that you use a specific vendor's equipment for your LAN edge, core, WAN, switches, routers, operating systems, etc. as long as your data hardware supports the minimum recommended requirements presented in this document. Configuring DHCP for ShoreTel IP Phones Typically, IP phones and PCs get their assigned IP address and other networking configuration information dynamically from a network DHCP server. This saves administrators a considerable amount of work from having to manually configure every IP phone or PC on their data network individually, especially when network parameters change across the entire network environment. DHCP packets are broadcast packets and by design are not transmitted beyond the boundary of the VLAN that the DHCP request originated. If there is only one DHCP server and there are multiple VLANs, DHCP broadcast packets will not be able to reach the DHCP server on a different VLAN and will fail. Therefore, all foreign VLANs to the DHCP server VLAN need to have an ip helper - address statement included in each VLAN configuration on all L3 switches where VLAN interfaces are configured with an IP address (i.e. default gateway) in order to forward all DHCP requests to the DHCP server IP address. The DHCP server can be configured on many different vendor's switches, routers or servers. ShoreTel doesn't recommend any specific vendor or platform over another as long as the selected DHCP platform can assign an IP address, subnet mask, default gateway, DNS server(s), network time server(s), and a ShoreTel "vendor -specific" DHCP option (i.e. Option 156) with the required parameters. See Figure 6 below for a Cisco configuration example of the ip helper -address relay agent command. Most switch manufacturers' ip helper -address commands are very similar and basically work the same. The specific IP address targeted in the ip helper -address relay agent command will always be the IP address of the DHCP server handling DHCP requests for the given VLAN. Some data networks may have multiple DHCP servers but it is critical that no more than one DHCP server has one DHCP scope built for a given VLAN. @ShoreTel' 900 Stewart Drive Sunnyvale, CA040S5USA Phone +1.408.331.3300+1.87730SHORE Fax +l.40S.33l.3333www.ShoraTal.com _10— IMPOKANTTIP: When multiple DHCP servers are configured to distribute the same IP address DHCP Scope (i.e. range) for a given VLAN, many issues with the DHCP scope leases will occur. L3 CORE CISCO SWITCH DHCP HELPER EXAMPLE interface VLAN20 description : VoIP ip address 10.10.20.1 255.255.265.0 ip helper -address 10.10.10.10 Figure 6 Figures 7, 8 and 9 demonstrate the configuration examples on how to simply build the Voice VLAN DHCP Scope in a Cisco L3 Switch, Microsoft Domain Controller or Unix DHCP Server respectively. In all examples, the Voice DHCP Scope contains the Address Pool and Scope Options for ShoreTel IP Phones. Cisco defines the address pool from the given network subnet (i.e. network 10.10.20.0 255.255.255.0 which blocks out 254 assignable IP addresses - 10.10.20.1 thru 10.10.20.254) then specifies which part of that range to exclude from the address pool (i.e. ip dhcp exclude -address 10.10.20.1 10.10.20.99) which results in an DHCP Address Pool of 10. 10.20. 100 thru 10.10.20.254 for distribution to the IP phones. Microsoft takes the opposite approach. In this case, the DHCP Scope also contains the given network subnet like the Cisco example but instead of specifying what to exclude, Microsoft specifies the address range to include for distribution to the IP phones. The Unix Server DHCP configuration looks similar to the Cisco example but the address pool inclusion typically works like the Microsoft example. IMPOKANTTIP: Ensure that a DHCP server is connected to a data switch port with only one untagged VLAN assigned and not connected to a data switch port with an additional tagged VLAN(s), which will cause DHCP assignment issues. L3 CORE CISCO SWITCH DHCP CONFIGURATION EXAMPLE ip dhcp excluded -address 10.10.20.1 110.10.20.99 ip dhcp pool ShoreTel_phone network 10.10.20.0 256.265.266.0 default -router 10.10.20.1 dns-server 10.10.10.10 10.10.10.11 option 156 ascii "ftpservers=10.10.20.20, country=l, language=l, layer2tagging=l, vlandid=20" option 4 ip 10.10.10.10 lease infinite Figure 7 @ShoreTel' 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+13773ONORE Fax+l.40S.33l.3333vvww.ShoraTal.con - 11 - Figure 8 UNIX SERVER DHCP CONFIGURATION EXAMPLE # Example Unix letcldhcpd.conf for ShoreTel VoIP default -lease -time 600; max -lease -time 7200; option ntp-servers 10.10.10,10; option routers 10.10.20,1; option domain -name -servers 10.10.10.10, 10.10.10.11; option shoretel-server code 156 = string; option shoretel-server "ftpservers=10.10.20.20, country=l, language=l, layer2tagging=l, vlanid=20"; subnet 10.10.20.0 netmask 255.255.255.0 { range 10.10.20.100 10.10.20.254; 1 Figure 9 In all of the DHCP Scope configuration examples, the importance of excluding a relatively small portion of the Voice VLAN from the DHCP Address Pool is to allow a range of static IP addresses in the same VLAN that can be permanently assigned and never given to an IP phone dynamically. The static IP addresses are intended for ShoreGear switches and ShoreTel servers on the same VLAN. @ShoreTel' 9130 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+1.377.30SHORE Fax+1.403.331.3333www.ShoreTel.com -12- File Action View Help *I'—hmnI I0I_ 141' DHCP SL!"mJ- SPAddrass End. IA Address DeSCBIian E [I tcabcdcOl.battlecreek.local R IPV4 + J Scope [10.20.28.0] New Wireless 0172.17.I0.50 172.17.10.200 Address range For distribution + J Scope [10.20.40.0] New Wireless Guest + I Scope [172.17.2.0] Server VLAN DHCPOptiom + J Scope [172.17.3.0] VideoStream_VLAN ;+ J Scope [172.17.4.0] Wireless VLAN d tcabcdc0 1. battlecreek. local �+ _J Scope [172.17.5.0] Users VLAN �+ J Scope [172.17.6.0] CheckIn' ULAN p-bn Name + _J 5mpe [172.17.7.0] Guests VLAN i+ J Scope [172.17.8.0] Wirele,,Guests VLAN Router + Scoe 1729.0 VPNusers VLAN 172.17.10.1 - J Scope I72:17..17. 10.0 VOIP_VLAN [P ;] Scope [10.20.28.0] New Wireless i1mmm �,�a003 s�'� 006 DNS Servers if Address Leases 172.17.2.4 f Reservations +] Scope [172.17.2.0] Server VLAN Scope Options Standard Figure 8 UNIX SERVER DHCP CONFIGURATION EXAMPLE # Example Unix letcldhcpd.conf for ShoreTel VoIP default -lease -time 600; max -lease -time 7200; option ntp-servers 10.10.10,10; option routers 10.10.20,1; option domain -name -servers 10.10.10.10, 10.10.10.11; option shoretel-server code 156 = string; option shoretel-server "ftpservers=10.10.20.20, country=l, language=l, layer2tagging=l, vlanid=20"; subnet 10.10.20.0 netmask 255.255.255.0 { range 10.10.20.100 10.10.20.254; 1 Figure 9 In all of the DHCP Scope configuration examples, the importance of excluding a relatively small portion of the Voice VLAN from the DHCP Address Pool is to allow a range of static IP addresses in the same VLAN that can be permanently assigned and never given to an IP phone dynamically. The static IP addresses are intended for ShoreGear switches and ShoreTel servers on the same VLAN. @ShoreTel' 9130 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+1.377.30SHORE Fax+1.403.331.3333www.ShoreTel.com -12- File Action View Help, I -ILI I I ki i�_fl l DHCPOptiom Scope. d tcabcdc0 1. battlecreek. local p-bn Name VendorVa1ua El g.IPv4 Router Standard 172.17.10.1 [P ;] Scope [10.20.28.0] New Wireless + ] Scope [10.20.40.0] New Wireless �,�a003 s�'� 006 DNS Servers Standard 172.17.2.4 +] Scope [172.17.2.0] Server VLAN &015 DNS Domain Name Standard 6attlecreek. local +] Scope [172.17.3.0] VideoStream_ti 0042 NTP Servers Standard 172.17.2.6 + Scope [172.17.4.0] Wireless VLAN 0066 Boot Server Host Name Standard 172.17.2.6 _j + Scope [172.17.5.0] Users VLAN &067 Bootfile Name Standard its241vxworks _j + _j Scope [172.17.6.0] CheckIn_VLAN & 156 Boot Server Option For ShoreTel Standard Ftpservers= 172.17.2.6, layer2tagging=1, vlanid=l0 + __j Scope [172.17.7.0]Guests_VLAN + __j Scope [172.17.8.0] WirelessGuest I Sco e 172.17.9.0 VPNusers VLA �] Scope [172.17.10.0] VoIP_VLAN �] Address Pool -j Address Leases Reservations Scope Options Figure 8 UNIX SERVER DHCP CONFIGURATION EXAMPLE # Example Unix letcldhcpd.conf for ShoreTel VoIP default -lease -time 600; max -lease -time 7200; option ntp-servers 10.10.10,10; option routers 10.10.20,1; option domain -name -servers 10.10.10.10, 10.10.10.11; option shoretel-server code 156 = string; option shoretel-server "ftpservers=10.10.20.20, country=l, language=l, layer2tagging=l, vlanid=20"; subnet 10.10.20.0 netmask 255.255.255.0 { range 10.10.20.100 10.10.20.254; 1 Figure 9 In all of the DHCP Scope configuration examples, the importance of excluding a relatively small portion of the Voice VLAN from the DHCP Address Pool is to allow a range of static IP addresses in the same VLAN that can be permanently assigned and never given to an IP phone dynamically. The static IP addresses are intended for ShoreGear switches and ShoreTel servers on the same VLAN. @ShoreTel' 9130 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+1.377.30SHORE Fax+1.403.331.3333www.ShoreTel.com -12- To properly calculate the Voice VLAN size and Voice DHCP Address Pool at a given site; 1. Add the quantity of required IP addresses plus projected growth together. 2. Take the previous result and double it. 3. Round up to the closest subnet size. 4. From the calculated subnet size, calculate the needed quantity of static IP addresses plus anticipated growth, double it and round to the nearest quantity of 10 or 100 as appropriate. 5. Subtract the static IP address quantity from the beginning or end of the useable IP address range of the 6. The result is the Voice DHCP Address Pool for the Voice VLAN at the given site. 7. Repeat steps 1-6 for each additional VoIP site. ShoreTel IP Phones have a built-in configuration to seek the ShoreTel server's address with the Vendor Specific DHCP option 156. If this option is not available, ShoreTel's IP phones use option 66. The specific parameters in option 156 are sent directly to each phone to automatically configure the phone that would otherwise need to be configured manually with the phone's keypad to connect to the ShoreTel HQ server (or local DVS in a multi -site deployment) and download phone firmware and other configuration files. Also, you can have two ftp servers passed to the IP phones using option 156. This is especially important when using Doubletake redundancy for the Director server or a local DVS. For example: One FTP Server (HQ Server) (option 156) FtpServers= 10.10.20.20, country= 1, language= 1, Layer2Tagging= 1, Vlanld=20 Two FTP Servers (HQ Server with Doubletake Redundant Server or local DVS) (option 156) FtpServers= "10.10.20.20,10.10.20.21"country= 1, language= 1, Layer2Tagging= 1, Vlanld=20 The maximum length of the supplied string is 160 characters. For additional information, refer to the ShoreTel Planning and Installation Guide for details under the section Configuring DHCP for ShoreTel IP Phones. In some cases where DHCP isn't working properly with the full complement of parameters specified for Option 156, switch to the minimum amount of data that is required for option 156 to function; (option 156) FtpServers=1P.Address.of.ShoreTel.Server (e.g. FtpServers= 10.10.20.20) In order for any ShoreTel IP phone with a piggy -back PC to determine which VLAN (i.e. Voice or Data VLAN) on the connected data switch access port to boot and send its DHCP request, a mechanism has to be put in place to make the determination for the IP phone. There are 3 mechanisms used by ShoreTel IP phones to automatically assign the appropriate DHCP site specific options during the phone's boot process; 1. IP Phone custom configuration file (i.e. refer to the ShoreTel Maintenance Guide, section 6.4.4., DHCP Site Specific Options). @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -13- 2. DHCP Server 3. LLDP-MID Using the DHCP Server mechanism, the IP phone boots twice; first on the untagged data VLAN and after being redirected by DHCP, a second time on the Voice VLAN. Using the LLDP-MED mechanism, the IP phone boots only once for its Voice VLAN IP address. Certain environments favor one automatic assignment mechanism over the other. The following sections explain 2 mechanisms in detail to find which one works best on your network. Automatic IP Phone ULAN Assignment - DHCP The Automatic VLAN Assignment feature using DHCP is not configured through ShoreTel Director. Configuration changes are performed on the appropriate DHCP Server. In the previous section, the DHCP Scope and related ShoreTel IP Phone Option 156 were configured properly for the Voice VLAN. Without a redirecting mechanism in the DHCP Server, the IP phone will always use the untagged Data VLAN to contact the DHCP Server during the boot process for the Data VLAN DHCP Scope Options and not find the Voice VLAN DHCP Scope Option 156. The DHCP Server however can be configured to redirect the DHCP request in the example below by adding a redirecting Option 156 on the Data VLAN 10 DHCP Scope using the VLAN ID field highlighted in red which is pointed to the configured Voice VLAN 20 DHCP Scope: Data VLAN 10 DHCP Scope (option 156) QpServers= 10. 10. 20.20, Layer2Tagging=1, Vlanid=20 Voice VLAN 20 DHCP Scope (option 156) RpServers= 10.10.20.20, country= 1, language= 1, Layer2Tagging=1, Vlanld=20 The Automatic VLAN Assignment using DHCP during the ShoreTel IP Phone standard boot process is as follows; 1. As the ShoreTel IP Phone powers up, a DHCP request is sent to the data network on the default, untagged VLAN. 2. The DHCP Server is on the same VLAN as the phone and replies back with the Option 156 information configured on the untagged Data VLAN DHCP Scope redirecting to the Voice VLAN ID 20. 3. Upon receipt of this information, the IP phone immediately resets and releases its Data VLAN IP address. The IP phone display briefly shows "Redirecting Network". 4. The ShoreTel IP Phone sends a second DHCP request but this time to the Voice VLAN 20 DHCP Scope. 5. The L3 data switch receives this request on the Voice VLAN and forwards it, via the "IP helper address" 10.10.10.10 to the DHCP server and the Data VLAN. 6. The DHCP server replies to the IP phone with a new IP address from the Voice VLAN DHCP Scope Address Pool as well as its Option 156 network settings and other scope options. 7. The IP Phone via FTP downloads its configuration file, upgrades the Boot Image, if needed, as well as other required files and finally reboots. 8. The Phone registers successfully and is ready for service. @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -14- For more detailed information on configuring Option 156 on your DHCP server, refer to article KB 10966 or the appropriate ShoreTel Planning and Installation Guide for your system under sections Configuring DHCP for ShoreTel IP Phones and Configuring Automatic VLANAssignment via DHCP. Automatic IP Phone ULAN Assignment - LLDP-MED LLDP (IEEE 802. IAB) is a vendor agnostic Layer 2 protocol designed to be used by network devices for advertising their identity, capabilities, and neighbors on a IEEE 802 Ethernet LAN. LLDP performs similar functions as several proprietary protocols such as the Cisco Discovery Protocol (CDP), Extreme Discovery Protocol, Nortel Discovery Protocol and Microsoft's Link Layer Topology Discovery. An enhancement to LLDP is LLDP-MED, Link Layer Discovery Protocol -Media Endpoint Discovery. For further information on LLDP- MED, refer to the appropriate ShoreTel System Administration Guide for your system under section LLDP-MED and IEEE 802.1 x Support. LLDP eliminates the phone from using the untagged Data VLAN and allows only one DHCP request directly on the Voice VLAN. The Automatic VLAN Assignment using LLDP-MED during the ShoreTel IP Phone standard boot process is as follows; As the Phone powers up, the Ethernet switch sends LLDP Data Units defined as LLDP—Multicast packets to the Phone. 2. The Phone responds in kind adding TIA Organizationally Specific LLDP-MED TLV's such as "TIA— Network Policy" with "VLAN Id: 0" among many other TLV extensions. "VLAN Id: 0" is the request from the phone asking the Ethernet switch for the Voice VLAN ID as well as L2 Priority, DSCP value, and etc. 3. The Ethernet switch in turn responds to the phone with the same TIA LLDP-MED TLV extensions and in the "TIA — Network Policy" TLV, the designated VLAN Id of the Voice VLAN is offered to the phone (e.g. VLFINH 50. See Figure 10 below). .. ..0 LKM 0111¢ TLV Length: f OPgaAization Unique Code: TIA COX0012hb) Media Subtype; Media Capabilities C0x01) Capabilities: Ox040f Class rk Policy 1111 111. .... .... TLV Type: Organization Specif . _ . —0 0 4000 1000 TLL' Length: B Organization Unique [ode: TIA COX0012bh) Media Subtype: Network Policy (QxO2) Application Type: Voice (1) 0._. .... .... Policy: defined 1_. ..._ .... Tagged: Yes. 00000 0110 CIO. VLAN Id: 50 . ._.1 10_ . ... L2 Priority: 6 mIA- O = dSCP Value: 46 c; TIA - Locatl z'TIA - Extended Power -via -WT .End of LLOPnU Figure 10 4. The Phone performs a typical DHCP sequence of Discover, Offer, Request, Ack to get an IP address plus available DHCP Options from the Voice VLAN. 5. The Phone via FTP downloads its configuration file, upgrades the Boot Image if needed as well as other required files and finally reboots. 6. The Phone registers successfully and is ready for service. @ShoreTel' 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+13773OSHORE Fax+l.40S.33l.3333vvww.ShoraTal.con -15- LLDP is enabled by default on all supported ShoreTel IP phones starting with build version "SEV.3.3.0". All Ethernet switches in the data network intended to support IP phones should be configured for LLDP if not enabled by default with the appropriate TLVs enabled and configured per the Ethernet switch manufacturer's documentation and with the appropriate LLDP supported Ethernet switch firmware releases. To see the current phone firmware build version; • Press "<Mute> + INFO (4636) #" on the IP phone keypad to sequence through all info. For more detailed information on configuring and troubleshooting Automatic VLAN assignment via LLDP please refer to the Knowledge Base article KB 16607 and the ShoreTel System Administration Guide. Understanding Quality of Service (QoS) Design When VOIP is introduced to any data network, all switches and routers within the environment must participate in the QoS infrastructure without exception to guarantee Voice quality. Data networks were not originally designed to support Voice traffic so special configuration is required for Vole to achieve Toll quality on a data network. The voice configuration should comply with universally accepted standards for latency, jitter, and packet loss for Voll?. No part of the VOIP data networking infrastructure should have more than 150 msec one-way (or 300 msec round- trip) propagation delay between any two VOIP end-points, ShoreTel servers or ShoreGear switches, no more than 50 msec of jitter between VOIP media packets, and no more than 1% of packet loss for VOIP RTP media stream packets. QoS allows voice RTP media and signaling traffic to be prioritized higher than less time -sensitive data traffic on the network. Video is another time -sensitive traffic class that needs to be prioritized like Voice but typically not as high. Even in a well-designed and segmented data network, congestion issues typically still arise in two general areas, links (i.e. between switches/routers) and output port buffers (i.e. on switches/routers). While many VOIP administrators think link congestion is the only trigger for QoS, output memory buffers actually trigger QoS more often and are built into every data network interface port. Input and output port buffers are a more limited memory resource compared to link speed and are used by every single packet whether links are congested or not. Most data hardware equipment manufacturers allocate both shared and dedicated memory buffer resources which can be managed manually as needed; however, the amount of memory used for output port buffer space does not increase exponentially compared to when link speeds increase exponentially on a particular switch or router. For example, when a switch port configured with a 1 Gbps connection speed is changed to a 10 Gbps connection speed or 100 Mbps connection speed is changed to a 1 Gbps connection speed, the speed mismatches between internal switch/router ports and the high ratio of access ports switching traffic to a single uplink port can put considerable contention or strain on the output memory buffers of a switch or router. When a particular output buffer fills up for a queue on a port, usually long before the link bandwidth is fully used, packets are tail -dropped with impunity according to the port's queue congestion -management and congestion -avoidance methods configured. Each switch/router port has multiple queues for sending packets more efficiently over a connection depending on the data equipment capabilities (i.e. the default queue - typical data traffic, priority queue - time -sensitive RTP traffic and other queues used for signaling and video traffic as needed). Without QoS configured, all traffic uses the default queue on each switch/router port. Default queues and classic data traffic congestion -avoidance methods are detrimental to all VOIP traffic! Vole RTP media traffic needs to be sent in consistent intervals by mapping the traffic to the priority queue (separate from the default queue) on any given switch output port. Regardless of @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com —16— available bandwidth, data and voice devices compete for available bandwidth in a survival of the fittest, best -effort manner. Vole requires preferential and predictable bandwidth utilization, data traffic does not. This competition becomes more ruthless when bandwidth becomes scarcer on slower WAN links where bandwidth is typically 1 Mbps -10 Mbps vs. a LAN, 100Mbps - 1000 Mbps. IMPOMANTTIP: The Vole queues' bandwidth percentages for RTP and signaling traffic should be adjusted for the WAN compared to the LAN. The WAN queue bandwidth percentages should be based on what was purchased from the WAN Service Provider (e.g. MPLS). This will prevent the provider from demoting oversubscribed "platinum/gold" EF or AF31 traffic to a lower priority queue to be potentially delayed or dropped. Additionally, to ensure ShoreTel also doesn't attempt to oversubscribe the WAN link's EF bandwidth value, set the Admission Control Bandwidth appropriately for each site in Director. To level the playing field or fields in this case, VOIP implementations require QoS at layer 2 (i.e. MAC) and also sometimes at layer 3 (i.e. 1P). 802.lp is the standard defined by the Internet Engineering Task Force (IETF) that provides a mechanism for implementing QoS at the media access control (i.e. MAC) level or layer 2. QoS at layer 2 is also called CoS, Class of Service. CoS only exists at layer 2, where MAC addresses rule, within each ULAN. When all IP phones, ShoreTel servers, and ShoreGear switches are all on the same Voice VLAN (i.e. single site, one Voice VLAN, and no WAN), only layer 2 CoS needs to be implemented. When IP phones, ShoreTel servers and SG switches are on separate VLANs (e.g. IP Phones and SG switches on the Voice VLAN and ST server(s) on the Data VLAN), layer 3 QoS also needs to be applied otherwise when CoS marked traffic crosses between VLANs at layer 3, layer 2 CoS is lost (i.e. single or multiple sites, Vole on multiple VLANs, or WAN is present). Layer 2 CoS values have to be mapped to corresponding layer 3 QoS values to work end-to-end on the appropriate switches/routers. Layer 3 QoS is based on the Differentiated Services Code Point (i.e. DSCP or DiffServ) standard defined by the Internet Engineering Task Force (IETF) which specifies that each packet be marked or classified with a priority value in the 6 -bit DS (i.e. Differentiated Services) field in the IP header. The DS field and ECN (i.e. Explicit Congestion Notification) field replaces the outdated IPv4 TOS field. The DiffSery Code Point is often set by the originating device, such as an IP Phone or assigned to packets as they enter a network device such as by data switch or router. Layer 2 CoS values are shown in Figure 11 below in the "Precedence" column while the corresponding layer 3 QoS values are also show in the "DSCP Values" columns. @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -17- QoS Class Name DSCP Hex DSCP Cas PHB ©SCP byte 6 -bits 8 -bits (Used in (Flex) (Dec) {L2J {Alpha+ (Dec) ACL) (Binary) (used in (show number) ext ping) cmd) I i t15CP in blue Best Effort routine 0000 0000 0x00 � 0 0 CSO Less than priority 0010 0000 1 0x20 32 1 CS1 8 Best Effort 0010 1000 0x28 40 AF11 10 AF12-3 11, 12 —I— (8-15J Critical Data imrnectiate 0100 0000 0x40 64 2 CS2 16 01001000 0x48 72 AF21 18 0101 0000 Ox50 84 AF22 20 D1D11000 Ox58 88 AF23 22 {16 – 23J Call flash 0110 0000 Dx60 +36 3 CS3 24 Signaling 01101000 Dx6B 1d4 AF31 26 01110000 AF32 28 01111000 AF33 30 (24-31) flash- 10000000 DXBD 32 Video ovemtle 1000/000 OxBB 136 LI AF 1- 3 {33 8 4, 36,38 Voice Bearer critical 10110 0000 1 1000 O BB 84 EF 5 {40 47J ControlPlaneintemet 11{10 a[D00 0xC0 192 S(RouCS6 {48 – 55J Control 1 7 Plane network 11100000 OxEO 224 Figure 11 To summarize the most important QoS Design Principles; 1. All switches and routers must participate in the QoS infrastructure without exception to guarantee VoIP Toll quality end-to-end. 2. QoS is designed to handle congestion in two general areas, links (i.e. between switches/routers) and output port buffers (i.e. on switches/routers). 3. Default queues and classic data traffic congestion -avoidance methods are detrimental to all VoIP traffic! 4. Each switch/router port has multiple queues for sending packets more efficiently over a single link/connection via QoS depending on the data equipment capabilities (i.e. the default queue - typical data traffic, priority queue - time -sensitive RTP VoIP traffic and other queues used for VoIP signaling and video traffic as needed). 5. VoIP implementations require QoS/CoS at layer 2 (i.e. MAC) and also sometimes at layer 3 (i.e. IP). 6. When layer 2 CoS marked traffic crosses between VLANs at layer 3 (without layer 3 QoS), layer 2 CoS is lost. 7. Layer 2 CoS values have to be mapped to corresponding layer 3 QoS values to work end-to-end on the appropriate switches/routers. @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA040S5 USA Phone +1.408.331.3300+13773OSHORE Fax+l.40S.33l.3333vvww.ShoraTal.com -18- The following sections offer recommendations and basic guidelines for implementing Quality of Service for the LAN and WAN when deploying a ShoreTel UC system on your network. Please use these examples as guidelines for discussion with network and security professionals to ensure implementation is in accordance with your corporate security and network policies and standards. The following examples are taken from common layer 3 switches and routers such as Cisco, Juniper, HP Procurve, and Adtran to name a few. Actual commands and syntax may be different for your particular model, operating system, version and/or manufacturer. Please consult the manufacturer of your network equipment or an experienced network administrator for detailed instructions on configuring Quality of Service in your specific environment. Configuring Quality of Service - LAN Each data hardware manufacturer implements QoS on their LAN switches using slightly different command structures and tools; however, the resulting QoS functionality is essentially the same. Enabling QoS on the LAN allows the switch to distinguish packets or packet flows from each other, assign labels to indicate the priority of the packet, make the packets comply with configured resource limits and provide preferential treatment in situations when link or buffer resource contention exists. This section will attempt to highlight the methods and basic configuration examples required to configure LAN based QoS/CoS using various common data hardware manufacturers. In regards to Cisco LAN QoS/CoS configuration examples, the next section below, Using Cisco Auto-QoS, adequately covers how to use their automatic QoS configuration tools for layer 2 CoS and 3 QoS configuration. The follow on section, Configuring Quality of Service — WAN, will cover all layer 3 QoS configuration requirements and examples. Cisco — 3750 (IOS) Example mis qos map cos-dscp ❑ 8 16 26 34 46 48 56 m1s qos srr-queue input priority -queue 1 ha-daidth 10 mis qos srr-queue input cos -map queue i t'l- 3fold 3 5 6 mis qos srr-queue input dscp-m.ap queue _ �--___--2-d 3 46 48 mis qos srr-queue output cos -map queue _--__--3=d 3 5 b mis qos srr-queue output cos -map queue 2 t _estaold 1 2 4 mis qos six -queue output cos -map queue 2 t _=3.`o3d 2 3 mis qos srr-queue o -at cos -map queue 2 t' -_=_-_,_d 3 7 mis qos srr-queue ,_-pat cos -map queue 3 thre--=' d 3 ❑ mis qos srr-queMe =_ at cos -map queue 4 thre3:•_,-d 3 1 mis qos srr-queue cu ut dscp-map queue 1 t: -___'-old 3 46 48 mis qos srr-queue o t ut dscp-map queue 2 t ---old 1 16 18 20 22 25 32 34 36 mis qos srr-queue output dscp-map queue 2 t ---old 1 38 mis qos srr-queue output dscp-map queue 2 t ---old 2 24 2E mis qos srr-queue output dscp-map queue 2 t ---old 3 56 mis qos srr-queue output dscp-map queue 3 t s old 3 ❑ mis qos srr-queue output dscp-map queue 4 t:—shold 1 8 mis qos srr-queue output dscp-map queue 4 t,reshold 3 10 12 14 m1s qos queue -set output 1 threshold 2 70 80 100 100 mis qos queue -set output i threshold 4 40 100 100 100 m1s I qos @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com —19— PoE-SDF(config)l chow eem_j.igura-..len: . J9299A ConfiV=atmon Edlccr. Created en rcleave fa.14.43.0014 ver 403, 01.11.95.,13 hoscrMwe 'PC -7 gOCr�9-Pak.-5'JF^ nIrmor-pumm V! mansele lscaceivicy-times lib fault.-£iimes bad-r1river sonait.7vi-ty hl_gh fault-finder bad-c.ranacrivcr senoitivity high Paul -linter had -cable senalclv#.cy higt reale-Sinden too -Song -cable aemaitivlLy high rWLrlt-fzmjex over-bandxldth aemaitivmty hsQh fault-fijader bxoadcaot-at.orm immitivity hi7h fault-finder lssz-of-link Jen�ltivlty° hioh rau1L-ftnae.f lenalcivity digi3 rault-finder duplex-mi=satch-tdx mem9itavlty bxgn pavex -even -ethernet pre-scd.-dere" qua d9up-m2p 000000 priority i q05 d9epaaap OO1000 pribrtty 1 QOd 45ep-w5p 9301po9 p;lancy R q4s fisc—map 01.1000 prlorlrj' 3 qua docp-map 011430 prl❑ticy 2 q®a dncp-map 100"0 granrsty 7 TD5 daep-hap 101000 pe-lortty 5 44d daCP-map LS1110 prLOriiy 5 qn_q dn.OP-me&P 110803 priFrlty 6 qna deep -map 131000 pricrlcy 7 qua type-of-aexvice diff-nervlcca till!e'sync Nnm Ship =Ic mr D _11 ranve "VciP VLAN" u tagged s tagged 13-11,17,23-24 Ya'-ce 1<'o 1F adlimess exit Juniper — EX4200 Example Create forwarding classes mapped to specific queues, video optional set class -of -service forwarding -classes class voice queue -num 5 set class -of -service forwarding -classes class voice -control queue -num 3 Create BA classifiers mapping forwarding classes to DSCP code points, video optional set class -of -service classifiers dscp ezgos-dscp-classifier forwarding -class voice loss -priority low code -points of set class -of -service classifiers dscp ezgos-dscp-classifier forwarding -class voice -control loss -priority low code - points af31 Create schedulers with buffer size, queue priority etc. , video optional set class -of -service schedulers voice-sched transmit -rate percent 15 set class -of -service schedulers voice-sched buffer -size percent 5 set class -of -service schedulers voice-sched priority strict -high set class -of -service schedulers voice-control-sched transmit -rate percent 10 set class -of -service schedulers voice-control-sched buffer -size percent 5 set class -of -service schedulers voice-control-sched priority low Create scheduler maps to bind schedulers to forwarding classes (queues), video optional set class -of -service scheduler -maps ethernet -cos -map forwarding -class voice scheduler voice-sched set class -of -service scheduler -maps ethernet -cos -map forwarding -class voice -control scheduler voice-control- sched Create rewrite rules to mark or remark traffic from an untrusted source, video optional set class -of -service rewrite -rules dscp rewrite -os cp forwarding -class voice loss -priority low code -point of set class -of -service rewrite -rules dscp rewrite -os cp forwarding -class voicecontrol loss -priority low code -point af31 Bind CoS to interfaces (up/downlinks of core/edge switches), video optional set class -of -service interfaces ge-1/0/21 scheduler -map ethernet -cos -map set class -of -service interfaces ge-1/0/21 unit 0 classifiers dscp ezgos-dscpclassifier set class -of -service interfaces ge-1/0/22 scheduler -map ethernet -cos -map set class -of -service interfaces ge-1/0/22 unit 0 classifiers dscp ezgos-dscpclassifier Bind Rewrite Rules to core/edge interfaces from an untrusted source, not phones set class -of -service interfaces ge-1/0/18 unit 0 rewrite -rules dscp rewritedscp set class -of -service interfaces ge-1/0/19 unit 0 rewrite -rules dscp rewritedscp IbShoreTel' 9D0 Stewart Drive Sunnyvale, CA 040S5 USA Phone +1.408.331.3300+137730SHORE Fax+l.4OS.33l.3333www.ShoraTal.com —21— Set Default Forwarding Class to EF for each IP Phone Interface on the Voice VLAN set ethernet -switching -options voip interface ge-0/0/0.0 elan elan voice set ethernet -switching -options voip interface ge-0/0/0.0 forwarding -class expedited -forwarding set ethernet -switching -options voip interface ge-0/0/1.0 elan elan voice set ethernet -switching -options voip interface ge-0/0/1.0 forwarding -class expedited -forwarding Set "Port Fast" using EDGE command on connected ShoreTel devices (i.e. servers, SG switches, phones) set protocols rstp interface ge-0/0/0.0 edge set protocols rstp interface ge-0/0/1.0 edge To validate configuration use the example commands for each switch and uplink interface show configuration / no -more / display set (optional display formats to show running configuration) show class -of -service (shows only the QoS configuration vs. all configuration) show firewall (shows any advanced filter rules that may be used) show interfaces queue ge-01011(checks all port queues for matched priority traffic and dropped packets.) monitor interface ge-7/0/0 (check all uplink/downlink interfaces for drops, errors, discard, etc. If configured properly, they should all be 0 and not increment. Check phone interfaces as needed.) Adtran - NetVanta 1335 PoE Example qos cos -map 1 0 1 qos cos -map 2 2 qos cos -map 3 3 4 qos cos -map 4 5 6 7 qos queue -type strict -priority I qos dscp-cos 0 8 16 24 32 40 48 56 to 0 1 2 3 4 5 6 7 I vlan 20 name "VOICE VLAN" interface switchport 0/1 description — VOICE ACCESS PORT -ti,ti,r spanning -tree edgeport qos trust cos qos default -cos 0 no shutdown switch port access vlan 20 i interface switchport 0/2 description VOICE ACCESS PORT *** spanning -tree edgeport qos trust cos qos default -cos 0 no shutdown switch port access vlan 20 IOShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -22- Any data hardware manufacturers not covered above can easily find similar configuration syntax by comparing the multiple examples to their data hardware manufacturer's respective QoS Implementation Guides to see the common configuration requirements in order to practically apply them to any switch/router QoS platform in a similar manner. Every data hardware manufacture will include the same essential components implicitly or explicitly in their LAN QoS/CoS configuration such as; • Enable QoS • Configure queues identifying priority queue, type, congestion -avoidance, bandwidth, buffer size, etc. • Map CoS values to ingress and/or egress port queues and thresholds. • Map DSCP values to ingress and/or egress port queues and thresholds. • Configure DSCP map which map layer 2 CoS values to layer 3 DSCP values. • Bind CoS configuration to all VoIP switch/router interfaces. • Validate configurations. Using Cisco Auto-QoS Cisco has a somewhat automatic or scripted QoS configuration feature with various options that generate automatic global QoS configurations on switches and/or routers. There are global Auto-QoS commands as well as interface specific Auto-QoS commands and they vary between Cisco IOS and Cisco CatOS firmware trains. This can save you from manually configuring the entire QoS configuration on each switch or router as well as trying to figure out what Cisco QoS best practices to implement based on your production data network design and configurations. Auto-QoS needs to be run separately on every Cisco switch or router that participates in the VOIP QoS infrastructure. Some Cisco switches or routers may need to have their IOS firmware upgraded to support the Auto QoS feature. Check Cisco's documentation for specific Auto-QoS firmware version support. Auto-QoS interface commands specific to Cisco's IP Phone endpoints are not necessary, only Auto-QoS Support for Marked Traffic. Auto-QoS will never completely configure any switch or router with "ready to use" QoS but essentially acts as a QoS template that configures the majority of needed functionality. After Auto-QoS has fmished, compare the generated QoS configuration in each switch or router to the QoS requirements for ShoreTel VOIP in all QoS sections and manually change or add any needed configuration for full QoS functionality. To take advantage of the Auto-QoS defaults, you should enable Auto-QoS before you configure other QoS commands. If you are repurposing a Cisco switch or router that already had a QoS configuration applied, be sure to remove all existing QoS before applying your new QoS configuration. IMPORTANT TIP: It is a good practice to always back up your switch or router configurations before running Auto-QoS or before any other major configuration changes. Adjusting network settings should be performed after hours during a scheduled maintenance window. The switch/router may require a reboot to fully enact all changes. The following examples show how to enable "Auto-QoS" on most Cisco CatOS and IOS based switches on the enterprise data network. @ ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -23- Cisco Catalyst OS I Cisco ICIS Software Enable QoS Globally set clos enable I nils qos Enable Auto-QoS Globally set qos autogos auto qos or auto qos srnd4 Configuring Interface QoS set qos wrr 1p2g2t 30 70 srr-queue bandwidth share 10 10 60 20 priority -queue out set port qos €mod/ports} autoqos trust dscp mis qos trust dscp set port qos €mod/ports} autogos trust cos auto qos voip trust Configuring Interface for Shoretel Voice switchport mode access set Ulan XX €mad/ports> switchport access Ulan 10 set port auxiliaryvlan €mod/ports> XX switchport voice vlan 20 set cdp disable €mod/ports} no enable cdp set spantree portfast €mod/ports} enable spanning -tree portfast Figure 12 In "enable" mode on the Cisco IOS L2 switch or L3 switch/router, type the following global commands: mis qos (enables QoS on the switch or router) auto qos (executes global Auto-QoS) or auto qos srnd4 (supported by certain models. Auto qos srnd4 global configuration command is generated as a result of enhanced Auto-QoS configuration.) The global Auto-QoS command generates ingress and egress queuing, maps CoS values to DSCP values, and maps DSCP markings to queues among other configuration. Interface level QoS commands add configuration lines to each Ethernet interface. The lines added to each interface determine how the switch will handle marked traffic from the ShoreTel phones as well as ShoreGear switches and ShoreTel servers. At the interface level, by specifically using the auto qos voip trust command, no other commands on the interface will be automatically added thus will need to be added manually. Sometimes the commands can be entered in ranges for multiple interfaces at a time on a switch. Depending on the IOS version and switch model, you may have different syntax and/or some commands that might be hidden in the show running configuration output because they are default. Shown in Figure 13, output highlighted in blue is the typical Cisco IOS switch/router Ethernet port QoS commands for connected ShoreTel IP Phones, SG -Switches and ST Servers. ShoreTel® 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+13773ONORE Fax+l.40S.33l.3333vvww.ShoraTal.con -24- QoS Cisco IOS Interface Commands interface FastEthernetl switchport mode access switchport access elan 10 switchport voice vlan 100 srr-queue bandwidth share 10 10 60 20 priority -queue out mis qos trust dscp auto qos voip trust no cdp enable spanning -tree portfast Figure 13 srr-queue bandwidth share 10 10 60 20 - Enables Shaped Round Robin (SRR) egress queuing and assigns 10%, 10%, 60% and 20% to the four egress queues, respectively, on the port for egress traffic. Each of the four queues (1, 2, 3, and 4) is guaranteed that percentage and can burst above that if other queues are idle. The percentages used are just an example and need to be adjusted for your network requirements that will not drop Voll? packets. mis qos map cos-dscp 0 8 15 26 34 46 48 56 mis qos sir -queue input priority -queue 1 bandwidth 10 mis qos srr-queue input cos -map queue 1 threshold 3 5 6 mis qos srr-queue input dscp-map queue 1 threshold 3 46 48 mis qos srr-queue output cos -map queue 1 threshold 3[g 6 MIs qos srr-queue output cos -map queue 2 threshold 1 2 4 mis qos srr-queue output ccs -map queue 2 threshold 2 3❑ MIs qos sir -queue output cos -map queue 2 threshold 3 7 mis qos srr-queue output cos -map queue 31 threshold 3 0❑ MIs qos srr-queue output cos -map queue 4 threshold 3 1 mis qos srr-queue output dscp-map queue 11 threshold 3 46 48 mis qos =T -queue output dscp-map queue 2 threshold 1 16 18 mis qos srr-queue output dscp-map queue 2 threshold 1 38 ml qos srr-queue output ;Q'- scp-map queue 2 threshold 2 24 26 mis qos srr-queue out ut sc -ma eue threshold 3 56 mis qos srr-queue output dscp-map queue 3 threshold 3 0❑ MIS qos srr-queue output dscp-map queue 4 threshold 1 8 mis qos srr-queue output dscp-map queue 4 threshold 3 10 12 mis qos queue -set output 1 threshold 2 70 80 100 160 mis qos queue -set output 1 threshold 4 40 100 100 100 mis qos Example Global QoS Queue Mappings Figure 14 20 22 25 32 34 36 14 Queue Shure % Queue Mapped QoS CoS Value QoS DSCP Decimal Value 14 1 5 46 10 2 3 26 60 3 0 0 20 1 4 1 1 1 s Example Queue Information Matrix Figure 15 @ShoreTel' 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+13773ONORE Fax+l.40S.33l.3333vvww.ShoraTal.con -25- priority -queue out - typically Queue 1, establishes a strict priority queue for traffic that is marked with highest priority — typically differentiated service code point (DSCP) value 184/EF (46) and above. mis qos trust dscp - Sets the interface to trust DSCP values received from the phone. auto qos voip trust - Sets the interface to trust VLAN-tagged Class of Service (CoS) values received from the phone. Displaying Auto-QoS Information on most Cisco IOS based switches and/or routers The following Show commands are a list of the most common QoS verification output commands for QoS on multiple Cisco IOS platforms. Use the commands available to your particular equipment model as appropriate. show mis qos show mis qos maps cos-dscp show mis qos interface <mod/ports> [buffers / queueing] show mis qos maps (cos-dscp / cos -input -q / cos -output -q / dscp-cos / dscp-input-q / dscp-output-q] show mis qos input -queue show auto qos interface <mod/ports> show class -map show policy -map show policy -map interface <mod/ports> show int <mod/ports> capabilities show mis qos interface interface <mod/ports> statistics show rmon [alarms / events] to display any LLQ drops. TIP: Auto-QoS also activates thresholds in the RMON alarm table to monitor drops in the voice LLQ in models that are supported. QoS Cisco CatOS Global Commands set qos enable - enables QoS on the Catalyst switch. set qos autogos - executes global Auto-QoS on a Catalyst switch. The global Auto-QoS commands with CatOS are functionally the equivalent to its IOS command counterparts. @ShoreTel' 900 Stewart Drive Sunnyvale, CA040S5USA Phone +1.408.331.3300+1.87730SHORE Fax +l.40S.33l.3333www.ShoraTal.com -26- QoS Cisco CatOS Interface Commands interface fastethernet 5/10 set qos wrr 1 p2g2t 30 70 set port qos 5/10 autogos trust dscp set port qos 5/10 autoqos trust cos set elan 10 5/10 set port auxilaryvlan 5/10 20 set cdp disable 5/10 set spantree portfast 5/10 enable Figure 16 set qos wrr 1 p2g2t 30 70 - Enables Weighted Round Robin (WRR) scheduler egress queuing and in this case assigns 30% and 70% to the 2 WRR egress queues (i.e. 2q), each with two configurable WRED-drop thresholds (i.e. 2t), on the port for egress traffic. Each of the 2 queues is guaranteed that percentage and can burst above that if other queues are idle. Low Latency Queuing used with the strict priority queue (i.e. 1p) allows delay -sensitive content, such as voice over IP packets, to be sent before other categories of packets are sent. This gives delay - sensitive data preferential treatment over other traffic. The percentages used are just an example and need to be adjusted for your network requirements that will not drop VoIP packets. Different Catalyst switch models and modules support various quantities of queues per port. First, let's decode what 1p2g2t means. tx-(t p2g2t) indicates one strict -priority queue and two standard queues, each with two configurable WRE❑-drop thresholds. 2q 2 WRR queues: Queue t — Low priority WRR queue Queue 2 — High priority WRR queue 1 Priority Queue: Queue 3 — Strict Priority Queue 2 Th resh olds per qu eu e: Queue t — Low priority WRR queue • WREN -drop threshold t • WREN-dropthreshold 2 Queue 2— High priority WRR queue • WRED-drop threshold t • WREd-dropthreshold 2 Note: Queues are always numbered starting with the lowest priority queue possible and ending with the strict priority queue that is available. Figure 17 set port qos <mod/ports> autogos trust-dscp - Sets the interface to trust DSCP values received from the phone. set port qos <mod/ports> autogos trust -cos - Sets the interface to trust VLAN-tagged Class of Service (CoS) values received from the phone. ShoreTeF 9D0 Stewart Drive Sunnyvale, CAMS5 USA Phone +1.408.331.3300+13773OSHORE Fax+l.40S.33l.3333vvww.ShoraTal.conn -27- Figure 18 shows a CatOS example with explanation how CoS is mapped to the respective queues with thresholds. Default assignmentfor each CoS in a 1p2g2t port:. Command set qos map 1p2g2t tx q# thr# cos coslist Also, CoS 5 (voice traffic) is assigned to the strict priority queue. Default is as follows: # Frames with CoS 0, 1, 2 and 3 go to the low -priority transmit queue (queue 1) # Queue 1 has GoS 0 and 1 assigned to its first threshold, and CoS 2 and 3 assigned to its second threshold. set qos map 1 p2g2tb( 111 cos d set qos map 1p2g2ttx 11 cos 1 set qos map 1p2g2ttx 12 coy a set qos map 1p2g2ttx 12 cr # Frames with CoS 4, 6 and 7 go to the high-priority transmit queue (queue 2) # Queue 2 has CoS 4 and 6 assigned to its first threshold, and CoS 7 is assigned to its second threshold. set qos map 1p2g2ttx 2 1 cos 4 set qos map 1 p2g2ttx 2 1 cc. "t qos map 1p2g2ttx 2 2 c' # Frames with CoS 5 go to the strict -priority transmit queue (queue 3) where the switch drops frames only when the buffer is 100 % full_ set qos map 1 p2g2ttx 3 1 cos 5 Figure 18 Displaying Auto-OoS CatOS Information show qos status show port auxiliaryvlan <vlan number> show port qos <mod/port> show queueing int <interface name> (displays packets dropped per queue) [clear qos statistics] sh qos info run <interface name> sh qos statistics <interface name> show qos info config <interface name> When you enable Auto-QoS, traffic is automatically classified based on the traffic type and ingress packet label. The switch uses the resulting classification to set and choose the appropriate egress queue. Please consult with your network professional or the Cisco Technical Assistance Center for further details or questions regarding the configuration of Cisco Auto QoS on Cisco LAN switches. ShoreTeF 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+13773ONORE Fax+l.40S.33l.3333vvww.ShoraTal.conn -28- Configuring Quality of Service - WAN A WAN data connection is required to connect each remote site L3 switch or router to the headquarter site L3 switch or router. Certain WAN connections as well as redundant WAN connections require a router at each site but other WAN connections with an Ethernet handoff only require a layer -3 switch. Consult your Service Provider and Data Hardware Vendor on which WAN connection product is appropriate for your bandwidth requirements between sites. There are multiple WAN connectivity products; however, 2 common types represent the 2 basic categories of WAN connectivity, MPLS (i.e. QoS capable) and the VPN Tunnel over the Internet (i.e. not QoS capable). MPLS is a private WAN connection offered by many service providers which is designed for real-time traffic such as voice. MPLS can prioritize voice traffic and honor QoS markings across the service provider's network. However, VPN tunnels over an Internet connection cannot prioritize voice traffic and will not honor QoS markings across the ISP's Internet network, which during high traffic periods, will certainly cause voice quality issues. In some cases where MPLS or other similar private connectivity is not available or feasible at a site, VPN tunnels can be used but voice quality cannot be guaranteed. Whether using MPLS or VPN tunnels, it is also recommended that the same type of point-to-point VLAN /30 subnet addressing be used to connect any two sites together. Because layer 3 IP routing is required to route traffic between VLANs or essentially between a LAN and WAN, layer 3 QoS is also required to maintain layer 2 QoS/CoS beyond its original VLAN. This section will highlight the methods and basic configuration examples required to configure WAN based QoS policies using Cisco for example with ShoreTel. First, ShoreTel allows you to set the DSCP values for all voice traffic using the web -based administration tool in Director. These DSCP settings are used for all Real -Time Protocol (i.e. RTP) packets that are sent from all ShoreTel IP phones, ShoreGear switches, and ShoreTel servers. ShoreTel Call Control and Video DSCP self marking values were introduced as of ShoreTel 13.1 and ShoreTel 14. 1. In Director, navigate to Call Control > Options and verify the values for DiffSery /ToS Byte under Voice Encoding and Quality of Service as well as Call Control Quality of Service and Video Quality of Service settings as shown below in Figure 19. @ShoreTel SIP Realm: F Enable SIP Session Tlmer. r�tArcrer "off Administrator Session Interval (00-3600) ssoo sec Administration Hsers Refresher caner luAcl • Trunks... • TP Phones... Voice Encoding and muality of Se�Y— • Platform Hardware... Maximum Inter -Site Jitter Buffer(20-400): � msec Carl Control... 1+�+ c Account Codes BiOSery f ToS Byte (0-255):iat (BSC, - 7)c Bridged Call Appearances Meda Encryption anne o Hunt Groups. c Music On Hold... r Admission cnntrel algohthm assumes RTP header compression is being used. c Paging Groups e Pickup Groups r Always Bse Port 5004 for RTP (Tkis option is unavailabl. because your system utilizes SIP.Seners, SIPT—k. or SIP o Route Points Extensions. This feature is incumpatius with SIP devices.) o Supported Codecs Codec lists o Dptong Call Control quality of Service: voice Man... • Auto --Attendant Menus pfiSeryf T56o255 yta (0 - )- Jim (OSIP-0x1aj • Workgroups d • Scheules • Cammunfcatdr... Video Quality of Service: • System Hireetnry HiMS i TOS Byte (0-255)_ rx, FI - • Appttcation Seroers ... (DSCP = O.M SIP Servere..' • Sit— Trunkaa-Trunk Transfer and Tandem Trunks: system Parameters... • Preferences � r Hang up after I°" minutes of s+Ience_ F_ Hang up after luii minutes. Maintenance Figure 19 @ShoreTel' 9130 Stewart Drive Sunnyvale, CAME USA Phone +1.408.331.3300+137730SHORE Fax+1.4DS.331.3333www.ShoreTel.00m -29- The recommended setting for DiffServ/ToS Byte is decimal 184 which equates to the Expedite Forwarding DSCP setting (i.e. EF). The recommended setting for Call Control Quality of Service is decimal 104 which equates to the Assured Forwarding 31 DSCP setting (i.e. AF31). Video Quality of Service is set to decimal 136 which equates to Assured Forwarding 41 DSCP setting (i.e. AF41). If you change these values, change them early in your ShoreTel deployment as it requires a one-time reboot of all ShoreTel servers, ShoreGear switches and ShoreTel IP Phones in your organization to take effect. Mechanisms to generally create and enforce QoS policies include: • Queuing • Shaping • Selective -dropping • Link -specific policies TIP: A complete discussion of QoS policies for WAN technologies such as MPLS, Frame -Relay, Asynchronous Transfer Mode (ATM), Point -to -Point and Multilink over PPP (MLPPP) are beyond the scope of this document. In addition to voice and video media ports, ShoreTel also uses a number of TCP and UDP ports for multiple signalling protocols related to call control and system control. IMPORTANTTIP: Although not as time -sensitive as voice media packets, voice signalling packets are more drop -sensitive. The following TCP and UDP ports are listed by ShoreTel release to ensure the right QoS policies are created on your data network for the version of ShoreTel installed. Prior to ShoreTel 13.1 and 14. 1, all ShoreTel IPBX systems set DSCP (i.e. DiffServ) fields for call control (i.e. signaling) traffic to zero by default. As a result call control traffic is treated as low priority by the network elements, which can result in latency and packet drops. This results in unpredictable call states under low or even medium levels of network congestion. To mark the signaling traffic, the data network administrator needs to create a policy map to manually mark the appropriate ports with DSCP AF31 for proper prioritization. Starting with ShoreTel 13.1 and 14. 1, ShoreTel self -marks the appropriate signaling ports with DSCP AF31 so data network administrators simply trust and map the traffic appropriately. Refer to Figure 20 below for the updated ShoreTel port map for each ShoreTel release listed below. There are certain scenarios where with ShoreTel 13.1 and 14.1 or newer, a service policy matching and marking signaling traffic is required on L3 switch interfaces when there are multiple VLANs that carry VOID traffic. In order for the QoS marking to be preserved across L3, one of the policies below will need to be applied and built using the ports in the figure below for the respective ShoreTel Release. ShoreTel 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -30- Figure 20 The step by step example below represents the general configuration commands to build a layer 3 QoS policy configuration on a L3 switch or router to be applied on the appropriate output interfaces. Step 1: Define the classes of traffic on your network (** comments are not part of the configuration) ShoreTel 12 and older (ST 13.1, 14.1 and newer - apply to LAN interfaces if multiple VLANs carry Vole traffic) class -map match -any VolP-AUDIODefines the VoIP-AUDIO class of traffic match ip dscp of rt Tells it to match anything already marked as EF (184) match protocol rtp audio —Tells it to also match any other RTP/Audio traffic class -map match -any CALL -CONTROL rtrt Defines the CALL -CONTROL class of traffic match ip dscp af31 ** Match anything already set to DSCP AF31 Imatch access -group 1031 Match anything in access list 103 (below) ShoreTel 13.1, 14.1 and newer (apply to WAN interface(s) or connections to managed WAN router) class -map match -any VolP-AUDIO** Defines the VoIP-AUDIO class of traffic match ip dscp of ""Tells it to match anything already marked as EF (184) match protocol rtp audio "" Tells it to also match any other RTP/Audio traffic class -map match -any CALL -CONTROL "* Defines the CALL -CONTROL class of traffic match ip dscp af31 "" Match anything already set to DSCPAF31 @ShoreTel' 980 Stewart Drive Sunnyvale, CA04085 USA Phone +1.408.331.3300+1.877.80SHORE Fax +1.40S.331.3333 www.ShoraTel.com -31- UDP 2427: MGCP Call Control L2 0 0 a a UDP 2727: MGCP Call Control 172 17 a a UDP 5060: SIP cl (7 a a UDP 5440: Location Service [LSP] (F n a a UDP 5441: Call Control (ShoreSIP) n (2 a a UDP 5442: Switch Call Control - DRS Q C1 CZ a a UDP 5443: Bandwidth Manager (BWM) ri 172 a a UDP 5445: Admission Control (ADM) (} C1 ri a a UDP 5446: Switch Call Control - DRS Keepalive C2 [g C2 a a UDP 5450: SA -1001400 CMCA Web Share - PING Sync (2 a a 11 ' 6 'i t ' TCP 5060: SIP (and all relatedlaccepted TCP connections UDP 1024-65535 RTP) n C1 (Z a a TCP 5061: SIPS Call Control TCP 5430: ShoreTAPI [DTAS to remote TMS] TCP 5447: Client Application Server i -e- CAS [SSL] ■ow n 0 a a TCP 5448: IP Phone to CAS over https ■o Wl a TCP 5452: TMS to Switch NCC 111111111 111 IIIIIIIII 11�1�1�1111 a a a !!1111111111 1111111111111 pt TCP & UDP 31453: Used by ShoreTel ECC For Client Server Communication C] . ShoreTel Port ,. UDP 5004: Media Port if not dynamic or SIP enabled. ST Director Configurable 0 C2 C! a UDP 10000 - 10550: Default Media Port Range, ST Director Configurable co op CO a a if All outbound call control traffic From ECC terminates on local DTAS of t DTAS • the ECC call control traffic to the remote TMS, the t = unlimited dynamic Port range used 11024-655351 ■SCP value00 r QoS AUTOMATICALLY Q = Valid port used in ST release- Required QoS MANUALLY marked on data networkfor Shore -Fel deviceand server. Figure 20 The step by step example below represents the general configuration commands to build a layer 3 QoS policy configuration on a L3 switch or router to be applied on the appropriate output interfaces. Step 1: Define the classes of traffic on your network (** comments are not part of the configuration) ShoreTel 12 and older (ST 13.1, 14.1 and newer - apply to LAN interfaces if multiple VLANs carry Vole traffic) class -map match -any VolP-AUDIODefines the VoIP-AUDIO class of traffic match ip dscp of rt Tells it to match anything already marked as EF (184) match protocol rtp audio —Tells it to also match any other RTP/Audio traffic class -map match -any CALL -CONTROL rtrt Defines the CALL -CONTROL class of traffic match ip dscp af31 ** Match anything already set to DSCP AF31 Imatch access -group 1031 Match anything in access list 103 (below) ShoreTel 13.1, 14.1 and newer (apply to WAN interface(s) or connections to managed WAN router) class -map match -any VolP-AUDIO** Defines the VoIP-AUDIO class of traffic match ip dscp of ""Tells it to match anything already marked as EF (184) match protocol rtp audio "" Tells it to also match any other RTP/Audio traffic class -map match -any CALL -CONTROL "* Defines the CALL -CONTROL class of traffic match ip dscp af31 "" Match anything already set to DSCPAF31 @ShoreTel' 980 Stewart Drive Sunnyvale, CA04085 USA Phone +1.408.331.3300+1.877.80SHORE Fax +1.40S.331.3333 www.ShoraTel.com -31- Step 2: Apply a Policy to the classes of traffic defined above policy -map VOIP * Define a policy map and give it the name VOIP class VolP_AUDIO *" Assigns the VolP_AUDIO class the following priority percent 20 ** Reserves 20% of the bandwidth for VoIP in the highest priority queue set ip dscp of Makes sure priority traffic is marked EF as it goes through the WAN class CALL -CONTROL **Assigns the AF31-CLASS class to the following bandwidth 20 *" Reserve 20% of the bandwidth for signalling in a medium queue higher than default set ip dscp af31 ** Makes sure signalling traffic is marked AF31 as it goes through the WAN class class -default ** States all traffic not matching the above use the default queue set dscp default ** Make sure it is marked with DSCP 0 (best effort) to the WAN fair -queue ** Use Cisco's recommended fair queuing policy for best effort traffic Step 3: Define ACL, ports and protocols to be treated as call control traffic ShoreTel 12 Example (refer to Figure 20 other ShoreTel Release port usage to use) access -list 103 remark: ShoreTel VolP Call and System Control (AF31) ST12 access -list 103 permit udp any any eq 2427 access -list 103 permit udp any any eq 2727 access -list 103 permit udp any any eq 5060 access -list 103 permit udp any any range 5440 5443 access -list 103 permit udp any any range 5445 5446 access -list 103 permit udp any any eq 5450 access -list 103 permit tcp any any eq 5060 access -list 103 permit tcp any any eq 5447 access -list 103 permit tcp any any eq 5452 access -list 103 permit tcp any any eq 31453 ** Only for Contact Center access -list 103 permit udp any any eq 31453 ** Only for Contact Center Step 4: Apply the policy map to the outgoing interface on the router or L3 switch Router Example (apply to WAN ingress/egress interfaces) interface serialOJO description : T1 to MPLS WAN bandwidth 1536 ip address 209.1 91.1.1 255.255.255.0 service -policy output VolP L3 Switch Example (apply to LAN interfaces if multiple VLANs carry VoIP traffic) interface GigabitEthernet 1/1 service -policy output VOIP Step 5: Confirm the QoS policy is applied to the WAN interface and monitor It is important, on a routine basis, to monitor the output queues to confirm traffic is matching the service policies and ensure that there are not any drops in the priority queue or medium priority queue(s) for signalling or video traffic, or more importantly, that the drops are not incrementing. Queue drops are an indication that you need to increase the amount of bandwidth in the priority queue configuration or that you may have too much non -voice traffic being placed in the priority queue. Make the necessary adjustments as needed and continue to monitor. One command below shows the policy applied to the interface and any drops associated with the queues. show policy -map interface serial0/0 ShoreTel® 9D0 Stewart Drive Sunnyvale, CAWS5 USA Phone +1.408.331.3300+1.377.3OSHORE Fax +1.40S.331.3333 www.ShoraTel.com -32- WAN INTERFACE CONFIGURATION # show policy -map interface sero/0 Serial0/0/0 Service -policy output: voip Class -map: VoIP_AUDIO (match -any) 29598783 packets, 5906874082 bytes 5 minute offered rate 17000 bps, drop rate 0 bps Match: ip dscp of (46) 26411300 packets, 5531823810 bytes 5 minute rate 17000 bps Queueing Strict Priority Output Queue: Conversation 264 Bandwidth 20 ( S ) Bandwidth 750 (kbps) Burst 5000 (Bytes) (pkts matched/bytes matched) 2434250/1375653329 (total drops/bytes drops) 770350/746146747 ** 325 drop rate SAD!! Class -map: CALL CONTROL (match -any) 148419 packets, 9504366 bytes 5 minute offered rate 0 bps, drop rate 0 bps Match: ip dscp af31 148419 packets, 9504366 bytes 5 minute rate 0 bps Queueing Class -Based Weighted Fair Queue Output Queue: Conversation 264 Bandwidth 20 ( S ) Bandwidth 500 (kbps) Burst 12500 (Bytes) (pkts matched/bytes matched) 11071/708974 (total drops/bytes drops) 0/0 ** 0 Drops is good! Class -map: class -default (match -any) 84557179 packets, 14841300472 bytes 5 minute offered rate 52000 bps, drop rate 0 bps Match: any Port Security on Data Switches When you enable port security on a voice VLAN port, you must set the maximum allowed secure addresses on the port to at least two. When the port is connected to an IP phone, the IP phone requires two MAC addresses: one for the access VLAN and the other for the voice VLAN. Also, you cannot configure static secure MAC addresses in the voice VLAN. Unless port security is a requirement in your network, the best practice is to disable port security for ports connected to VOIP devices or servers. MTU Considerations for Site to Site Tunnel Connections While Tunnels for VOIP between sites are not ideal, there are scenarios where a tunnel such as VPN is the only connectivity option to allow VOIP at a remote site. IPsec (and GRE) can add considerable overhead to user packets. This overhead can cause large (possibly larger than the Path Maximum Transmission Unit, PMTU,) IPsec or GRE/IPsec packets to be dropped or fragmented (broken into smaller pieces). An interface MTU is the maximum packet size in bytes that can be transmitted out of an interface. The MTU between two devices over an intervening network is called the path MTU. This distinction is important because simply increasing the MTU on one device along the network path will not resolve a MTU issue unless every device in the path is increased or decreased to @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -33- accommodate the MTU. ShoreTel supports MTU Discovery; however, if ICMP is being blocked along the path for any reason so that the MTU Discovery negotiation isn't communicated back to the other end or MTU Discovery is not supported anywhere along the same path, MTU Discovery won't work properly. ShoreTel's default payload size for all of its VOIP protocols is 1400 bytes as of ST11.2 Build 16.43.8500 or greater (does not include ST12.0 and ST12.1 builds) and ST 12.2 Build 17.41.7001 or greater and if running ShoreTel Distributed Routing Service (DRS), ST11.2 Build 16.43.8501 or greater and ST 12.2 Build 17.41.7003 or greater. This payload size will generally allow ShoreTel to operate seamlessly over Virtual Private Networks (VPNs) and other topologies using common tunneling protocols. In some instances when a provider or VPN tunnel configuration inadvertently sets the path MTU too low, ideally, the WAN path MTU needs to be changed along the appropriate links to the appropriate size above the ShoreTel default payload size plus overhead (typically 28 bytes for IP/ICMP headers) up to 1500 bytes. If the MTU cannot be changed, worst case, the resolution must be to configure the network to IGNORE the Do Not Fragment (DNF) bit and allow Fragmentation and Reassembly by the VPN/Tunnel devices. While fragmentation causes some performance degradation on the receiving IPsec VPN gateway and a reduction in packet throughput, it is better in most cases than dropping larger than the allowed PMTU packets all together that violate the set PMTU so VOIP communication does not function properly. Newer ShoreTel switches set the Do Not Fragment bit by default. A network using IPsec tunnels as VPN transport between sites will drop ShoreTel packets unless they are configured to allow fragmentation over the VPN. For details on how to set the proper path MTU, fragmentation and drop configurations, please consult your firewall or router/switch manufacturer's documentation. For any other MTU considerations with ShoreTel, please contact ShoreTel TAC for further assistance. To quickly assess a WAN path's PMTU, execute a series of ping tests using the following command at a Window's CDM prompt from the remote end of the WAN tunnel connection; ping <HQ server IP> -f -1 XXXX (e.g. ping <HQ server IP> -f -11400), where XXXX is the packet size. Begin increasing or decreasing the packet size from this number in small increments until you find the largest allowable size that does not fragment and successfully pings. Conclusion There are many different specialized QoS configuration options that were not discussed in this document; however, the most common were highlighted in a mid-level manner to help any IT administrator or Data Network Administrator with limited VOIP QoS background easily understand how best to deploy ShoreTel VOIP with the highest degree of success. Other topics are very pertinent but are beyond the scope of this document, such as: • Private VLANs • MAC address locking/filtering • Denial of Service (DOS) / Distributed DOS (DDOS) attack prevention • Voice encryption • Security best practices @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -34- References ShoreTel Guides and References: ShoreTel Planning and Installation Guide, Chapter 9: "Understanding Toll -Quality Voice" ShoreTel Planning and Installation Guide, Chapter 9: "Configuring DHCP for ShoreTel IP Phones" IEEE 802.1 Q Tagging: http://www.ieee802.orWI/pa�,,es/802.1 O.html http://ieeexplore. ieee. orWxpl/standardstoc. j sp?isnumber=27089&isYear=2003 Cisco Configuration Guides and References: Cisco Medianet Campus QoS Design 4.0 (SRND4) http://www.cisco.com/en/US/docs/solutions/EntglLnse/WAN and MAN/QoS SRND 40/QoSCampus 40.html# M1104132 Cisco Medianet Quality of Service Design — Main Menu http://www.cisco.com/en/US/solutions/ns340/ns4l4/ns742/nsII27/landing cVideo.html Cisco AutoQoS for Voice over IP (White Paper) http://www.cisco.com/en/US/tech/tk543/tk759/technologies white—paperO9l86a00801348bc.shtml Configure CatOS Catalyst Switches to Connect Cisco IP Phones Configuration Example http://www.cisco.com/en/US/products/hw/switches/ps708/products configuration example09186a00808a4a 41. shtml Configuring Auto-QoS http:Z/www.cisco.com/en/US/docs/switches/Ian/catalyst3750/software/release/12.2_58_se/configu ration uide/swgos.html#wp1231112 Cisco AutoQoS Q&A http://www.cisco.com/en/US/technologies/tk543/tk879/technolo ig es das0900aecd8020a589.htm1 Troubleshooting Output Drops with Priority Queueing http://www.cisco.com/en/US/tech/tk39/tk5l/technologies tech note09186a0080103e8a.shtm1 Considerations, Caveats, and Restrictions for AutoQoS VofP http://www.cisco.com/en/US/tech/tk543/tk759/technologies white paper09l86a008Ol348bc.shtml#M39556 Appendix A: juniper CoS/QoS For information regarding a validated Juniper QoS Configuration Example with a LAN only configuration that works with ShoreTel VoIP on the Voice VLAN, refer to the Knowledge Base article KB 16850 - Juniper EX Series Switches CoS-QoS ShoreTel VofP Configuration Example that can be found on the ShoreTel Support website. 0" ShoreTeF 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+1.S77.SUSHORE Fax+l.40S.33l.3333www.ShoraTal.com -35- Document and Software Copyrights Copyright © 2013 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel Communications, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to typographical, arithmetic or listing errors. Trademarks The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Disclaimer ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces. The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will need to work directly with the Member to obtain support for their solution. Company Information ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California 94085 USA +1.408.331.3300 +1.408.331.3333 fax Author CHAD HORTON Technical Account Manager chortonOShoreTel.com +1 (512) 551-7185 Tel/Fax/Cell ShoreTel' lir lliart[hgslmpla` @ShoreTel' 9D0 Stewart Drive Sunnyvale, CA 04085 USA Phone +1.408.331.3300+137730SHORE Fax+l.40S.33l.3333www.ShoraTal.com -36- I. Test Timeframe Test start 3/20/2015 time: 10:34:28 AM Test end 3/20/2015 time: 10:35:29 AM Test 01 minutes, 01 duration: seconds Codec: G.711 (64kbits) Call Simulation -- End- Source: 192.168.1.60 to -End test Destination: 192.168.4.10 dewy This test saw one or more periods when call quality dropped below 3.5 MOS. II. Average MOS seen during test period Average MOS seen during test period: 3.6 Percentage of time that call quality was "Good": 63.9% Percentage of time that call quality was "Fair": 1.6% Percentage of time that call quality was "Poor": 34.4% III. Worst timeframe Time: Calls: Bad DSCP: No Order: Latency: Jitter: Loss: MOS: 7.1 Calls 0 1% Bad DSCP 1% No Order *13 0% 215ms Latency Oms 124ms Jitter (D Oms 14.8% Loss FE2 0% 4.4 MOS IV. Hourly Overview Calls: At: Bad DSCP: At: Calls Bad DSCP No Order Latencv Jitter LOSS MOS No Order: At: Latency: At: Jitter: At: Loss: At: MOS: At: FE -2 FE -2 r FE -2 Fu- Fu - FE -3 r 14i 0 h 180 h 360 h 540 h 720 h 900 h 1080 h 1260 h 1440 h V. Test Details Time: Calls Bad DSCP Bad DSCP Latencv 7.1 0 1% 0% 1 Bio 0% 215ms Oms 124ms Oms 14.8% 0% 4.4 1 Calls: Bad DSCP: No Order: Latency: Jitter: Loss: MOS: r r r E 7.1 0 1% 0% (at Peak: 10:34:28) 0% Avg: 0% Min: 0% (at 10:34:28) 1% 0% (at Peak: 10:34:28) 0% Avg: 0% Min: 0% (at 10:34:28) 215ms 215ms Peak: (at 10:35:29) Oms Avg: 86ms Min: Oms (at 10:34:28) 124ms 124ms Jitter LOSS FE -2 A IES MOS FE -3 0'00" 1100" 2'00" 3'00" 4'00" 5'00" 6'00" 7'00" 8100" Generated by PathSolutions Call Simulator (Demo) v6.0 (r6424) Peak: 10:35:13) OMS Avg: 32ms Min: Oms (at 10:34:35) 14.8% 14.9% (at Peak: 10:35:17) 0% Avg: 4.5% Min: 0% (at 10:34:28) 4.4 4.4 (at Peak: 10:34:35) 1 Avg: 3.6 Min: 1.4 (at 10:35:15) Solutions TotalView Network Assessment Report Report generated on 3/13/2015 at 4:44:46 PM TotalView Release v6.0 (6465) Contents I. Executive Summary a. Explanation of objectives b. Software used to collect assessment data c. Report Interpretation II. Reference a. Summary b. Monitored Devices c. Device Inventory d. WAN Interface Connections e. WAN Interface Utilization f. PoE Capabilities g. Cisco Device CPU Utilization h. Cisco Device Free RAM III. MOS Results a. MOS Score to Remote Devices b. Call Simulations IV. Recommendations a. Discovered Network Issues b. WAN Interface Recommendations c. Half -Duplex Interfaces d. 10Meg Interfaces I. Executive Summary La. Explanation of objectives The objective of this report is to identify network weaknesses throughout the infrastructure that will lead to call quality problems. All network devices and interfaces are checked for health and performance statistics every 00 hours, 05 minutes, 00 seconds. As a result, any network anomalies that occur anywhere in the network, any time of day will be detected and reported. Call Simulations should also be performed from endpoint to endpoint to further validate that the network is properly handling QoS tagging for VoIP calls. Those reports should be attached to this report as part of a complete assessment. I.b. Software used to collect assessment data This assessment report has been generated by PathSolutions TotalView Release v6.0 (6465). Individual call simulator reports will idenfity the version of the Call Simulator used for each report individually. I.c. Report Interpretation This assessment report is divided into three main sections: Reference, MOS Results, and Work to be Done. The Reference section identifies the network and its current condition and capabilities Each of these items should be investigated further to insure that the network is running according to understood parameters. Care should be taken with the interpretation of the reference information to determine additional network improvements that should be implemented prior to VoIP deployment. The MOS Results section identifies MOS (Mean Opinion Score) results from the monitoring server out to the monitored devices as well as manually run Call Simulations from various points in the network. If the MOS results show drop-offs or lower quality ratings than expected, the root -causes of the problems may lie with the third section of this report: Recommendations. The Work to be Done section outlines existing network faults and weaknesses that should be remedied prior to VoIP deployment. Improvements to this section of the report should yield better MOS Results with subsequent tests. The best practices regarding performing a network assessment include fixing all of the discovered network faults and then running simulated VoIP calls through the network from various points. If the MOS Results from the simulated calls show problems, perform a call path mapping to determine where additional network weaknesses lie. Optimally, the network should be continuously monitored for health and performance to prevent call quality issues from occurring, as a one-time network assessment tends to not be as valuable as continuous ongoing monitoring. II. Reference Il.a. Summary For this report, 30 devices and a total of 855 interfaces were monitored. 13 WAN links with bandwidth less than 10meg were discovered. 18 interfaces were discovered above theshold levels (80% utilization and 3% packet loss) in the past 24 hours. Il.b. Monitored Devices The following network devices were monitored as part of the assessment. Device Name , IP Address , Manufacturer y Interfaces, Location Contact Santa Clara GW 10.100.36.100 IShoreTel, Inc –1 I Headquarters _ ShoreTel San Francisco 10.100.37.100 (ShoreTel, Inc 1 (San Francisco `ShoreTel GW Chardonnay 10.100.36.54 1 Hewlett-Packard 128 Santa Clara Sally Toner Pinot 10.100.36.53 CISCO SYSTEMS, 127 Santa Clara Sally Toner ,INC. Muscat 110.100.36.51 Nortel Networks 148 Santa Clara, CA Tim Titus Merlot 10.100.36.48 1 Extreme Networks 31 Santa Clara, CA I noc@pathsolutions.com Malbec 10.100.36.75 1 Nortel 24 Santa Clara I Sally Toner Sauvignon 10.100.36.20 Avaya 51 SanFrancisco,CA noc@pathsolutions.com Zinfandel 10.100.36.25 1 Cisco Systems, Inc. 42 snmplocation who@where Gamay 10.100.37.2 JADTRAN, Inc. 25 Santa Clara, CA Tim Titus Shiraz 10.100.37.3 INETGEAR 134 Santa Clara Sally Toner Barbera 10.100.37.5 Enterasys Networks, 133 Santa Clara Tim Titus Inc. Brunello 10.100.37.16 1 Hewlett-Packard 1317-7 Sunnyvale, CA Sally Toner Grenache i 10.100.37.53 INC. CISCO SYSTEMS, 25 Sunnyvale, CA noc@pathsolutions.com � Palomino 10.100.38.2 cisco 127 Sacramento Steve Sisk GatewaySwitch 132.122.148.1761 cisco 125 Cabernet 192.168.202.3 H5B2SB1 37 Bordeaux 192.168.202.4 D-Link Corporation 115 Sunnyvale �1 Sally Toner Internet `10.100.36.1 Cisco CA Francisco, `Tim Titus x4413 Denver 10.100.36.60 1 Cisco 1'5--1 Denver, CO noc@pathsolutions.com Atlanta 192.168.202.2 1 Cisco I_3____] Atlanta, GA Sally Toner x 4005 Honolulu 10.100.36.5 1 Cisco 13 I Atlanta 10.100.37.1 Cisco Atlanta, GA Sally Toner x 4005 Miami 10.100.38.3 Cisco �' I Newyork 192.168.201.2 Cisco ' I New York, NY noc@pathsolutions.com SCWANRTR 132.122.148.1661 Cisco 18 I CiscoASA 10.100.36.4 Icisco Systems Inc. 24 Santa Clara, CA Tim Titus x111 SC—Server 10.0.12.5 Hewlett-Packard 168 SC IT dlit@pathsolutions.com SC_User_SW1 10.0.12.6 Hewlett-Packard 165 SC IT dlit@pathsolutions.com SC User SW2 10.0.12.7 Hewlett-Packard 65 SC IT Blit@pathsolutions.com Il.c. Device Inventory The following device internal descriptions are as follows. Device 1 MFG Date OS Santa Clara I GW ShoreGear 40/8 10.100.36.100 San Francisco GW ShoreGear 40/8 10.100.37.100 Chardonnay 5/14/2007 ProCurve J9019A Switch 2510-24, revision Q.11.67, ROM Q.10.02 10.100.36.54 (/sw/code/build/harp) Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(55) Pinot 11/21/2005 SE1, RELEASE SOFTWARE (fc1) Technical Support: 10.100.36.53 http://www.cisco.com/techsupport Copyright (c) 1986-2010 by Cisco Systems, Inc. Compiled Thu 02 -Dec -10 07:16 by prod—rel—team Muscat Ethernet Switch 470-48T HW:#01 FW:3.6.0.7 SW:v3.6.4.08 BN:8 ISVN:2 (c) 10.100.36.51 Nortel Networks Merlot Merlot.36.48 8/1/2005 Summit300-24 - Version 7.6e.3 (Build 6) by Release—Master 03/17/07 04:23:15 Malbec Ethernet Routing Switch 5520-24T-PWR HW:32 FW:5.0.0.3 SW:v5.0.6.026 BN:00 10.100.36.75 I i (c) Nortel Networks Sauvignon Ethernet Routing Switch 4850GTS-PWR+ HW:10 FW:5.6.2.1 SW:v5.6.3.025 10.100.36.20 BN:25 (c) Avaya Networks (Zinfandel Cisco NX-OS(tm) n5000, Software (n5000-uk9), Version 5.0(2)N2(1a), RELEASE 10.100.36.25 11/30/2009 SOFTWARE Copyright (c) 2002-2010 by Cisco Systems, Inc. Device Manager Version 5.0(4a), Compiled 5/4/2011 1:00:00 Gamay 6/4/2006 NetVanta 1224, Version: 13.15.00, Date: Mon Jan 30 08:45:38 2012 10.100.37.2 Shiraz GS724TP 10.100.37.3 1 Barbera 10.100.37.5 3/24/2008 Enterasys Networks, Inc. A2H124-24P Rev 03.03.02.0002 Brunello ProCurve J9087A Switch 2610-24-PWR, revision R.11.107, ROM R.10.06 6/13/2011 10.100.37.16 (/sw/code/build/nemo) Cisco Internetwork Operating System Software IOS (tm) C2900XL Software Grenache (C2900XL-H2S-M), Version 12.0(5.1)XP, MAINTENANCE INTERIM SOFTWARE 10.100.37.53 Copyright (c) 1986-1999 by cisco Systems, Inc. Compiled Fri 10 -Dec -99 10:57 by cchang Palomino Cisco IOS Software, C3550 Software (C3550-IPSERVICESK9-M), Version 12.2 10.100.38.2 4/28/2003 (44)SE6, RELEASE SOFTWARE (fc1) Copyright (c) 1986-2009 by Cisco Systems, Inc. Compiled Mon 09 -Mar -09 20:28 by gereddy Cisco Internetwork Operating System Software IOS (tm) C2900XL Software GatewaySwitch 10/25/1999 (C2900XL-C3H2L9S-M), Version 12.0(5)WC17, RELEASE SOFTWARE (fc1) 32.122.148.176 Copyright (c) 1986-2007 by cisco Systems, Inc. Compiled Tue 13 -Feb -07 15:28 Y by antonino Cabernet 192.168.202.3 Ethernet Switch Bordeaux Ethernet Switch 192.168.202.4 I� �^ Cisco Internetwork Operating System Software IOS (tm) C2600 Software (C2600 - Internet J1S3-M), Version 12.3(19), RELEASE SOFTWARE (fc2) Technical Support: 6/24/2002 10.100.36.1 http://www.cisco.com/techsupport Copyright (c) 1986-2006 by cisco Systems, Inc. j Compiled Fri 12 -May -06 04 Cisco Internetwork Operating System Software IOS (tm) C2600 Software (C2600 - Denver 8/16/1999 I -M), Version 12.3(26), RELEASE SOFTWARE (fc2) Technical Support: 10.100.36.60 http://www.cisco.com/techsupport Copyright (c) 1986-2008 by cisco Systems, Inc. Compiled Mon 17 -Mar -08 15:23 Cisco IOS Software, C2600 Software (C2600-ADVENTERPRISEK9-M), Version Atlanta 5/23/2005 12.4(18), RELEASE SOFTWARE (fc1) Technical Support: 192.168.202.2 http://www.cisco.com/techsupport Copyright (c) 1986-2007 by Cisco Systems, Inc. I Compiled Fri 30 -Nov -07 15:38 by prod rel team Cisco IOS Software, 2800 Software (C2800NM-IPBASE-M), Version 12.4(3f), Honolulu RELEASE SOFTWARE (fc3) Technical Support: 10.100.36.5 10/29/2006 http://www.cisco.com/techsupport Copyright (c) 1986-2006 by Cisco Systems, Inc. Compiled Fri 18 -Aug -06 18:47 by ainguyen Cisco IOS Software, C2600 Software (C2600-ADVENTERPRISEK9-M), Version Atlanta 5/23/2005 12.4(18), RELEASE SOFTWARE (fc1) Technical Support: 10.100.37.1 http://www.cisco.com/techsupport Copyright (c) 1986-2007 by Cisco Systems, Inc. Compiled Fri 30 -Nov -07 15:38 by prod_rel_team Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version Miami 7/30/2006 15.1(4)M8, RELEASE SOFTWARE (fc2) Technical Support: 10.100.38.3 http://www.cisco.com/techsupport Copyright (c) 1986-2014 by Cisco Systems, Inc. Compiled Fri 07 -Mar -14 08:19 by prod_rel_team Cisco Internetwork Operating System Software IOS (tm) C2600 Software (C2600- NewYork 5/1/2000 I -M), Version 12.3(26), RELEASE SOFTWARE (fc2) Technical Support: 192.168.201.2 http://www.cisco.com/techsupport Copyright (c) 1986-2008 by cisco Systems, Inc. Compiled Mon 17 -Mar -08 15:23 Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version SCWANRTR 4/28/2008 12.4(9)T7, RELEASE SOFTWARE (fc3) Technical Support: 32.122.148.166 http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc. Compiled Thu 10 -Jan -08 16:35 by prod—rel—team CiscoASA 8/30/2010 Cisco Adaptive Security Appliance Version 8.2(1) 10.100.36.4 SC_Server 2/21/2011 ProCurve J9147A 2910al-48G Switch, revision W.14.38, ROM W.14.04 10.0.12.5 (/sw/code/build/sbm(t4a)) SC_User_SW1 2/21/2011 ProCurve J9147A 2910al-48G Switch, revision W.14.38, ROM W.14.04 10.0.12.6 1 (/sw/code/build/sbm(t4a)) SC_User_SW2 2/21/2011 ProCurve J9147A 2910al-48G Switch, revision W.14.38, ROM W.14.04 10.0.12.7 1 1(/sw/code/build/sbm(t4a)) Il.d. WAN Interface Connections Queuing configuration on WAN interfaces is very important to insure proper prioritization of VolP traffic. The following describes different queuing configurations that may exist on WAN interfaces: • FIFO:First In First Out • WFQ:Weighted Fair Queuing • PQ: Priority Queuing • MQC:Modular Qos Cli • CQ:Custom Queuing The following WAN interfaces below 10mbps were detected on the network. Device I InterfaceI IP Address I Description Name Number Denver Int #2 192.168.201.1 1 Seo/0: Serial0/0 NewYork Int #2 192.168.201.2 Seo/0: Serial0/0 (Link to i Atlanta) SCWANRTR Int #9 169.254.249.30 Tut: Tunnel1 SCWANRTR I Int #10 169.254.249.26 Tu2: Tunnel2 Il.e. WAN Interface Utilization Speed Queuing Configuration 112567000 FIFO 1256,000 WFQ 9,000 FIFO 9,000 FIFO The following WAN interfaces have bandwidth utilization below 10mbps and may have contention if they have high utilization and VolP traffic passes along this link. QoS should be evaluated for these links to prevent packet loss during periods of high utilization. Device & Interfaced Seo/0: Serial0/0 Speed: 256, 000 bps 91kb Denver 72kb Int #2 54kb LA 36kb as 18kb Okb Description Peak Tx Rate: 1 33 . 979167 0 Peak Rx Rate: 35. 812500 0 8 10 12 14 16 18 20 22 0 2 h 6 8 10 12 14 16 Transmitted ■ Received Time {Hours} Seo/0: Serial0/0 (Link to Atlanta) Speed: 256, 000 bps Peak Tx Rate: 1 35. 697917 0 Peak Rx Rate: 33. 875000%1 91kb..................................................... . ................................................. 72kb......................I..... ...................................................................... 54kb........................... ..................................................................... Newyork ri36kb ........................... . ...................................................................... Int #2 as Okb 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Transmitted ■ Received Time {Hours} Tut: Tunnel1 Peak Tx Rate: 1 1.777778%1 Speed: 9, 000 bps SCWAN RTR Int #9 SCWAN RTR Int #10 Il.f. PoE Capabilities The following switches support PoE. If PoE utilization is too high on any switch, additional power should be added to prevent devices from running out of power. Device Name IP Address' Group Status Rating Present % Power �� (Watts) Consumption Utilization, Pinot 10.100.36.53 on 370 w 25 w Merlot 110.100.36.481--T—]--on—]-37-6—W3 w Peak Rx Rate: 100. 000000%1 Malbec 10.100.36.75 1 1 On 1 320 w 0 w 93kb..................................................... Sauvignon 10.100.36.20 On 855 w 0 w ................................................. Shiraz 10.100.37.3 1-7-1--on—]79-2 w 0 w 72kb..................................................... Barbera 10.100.37.5 1 1 1 On 1 3 9 w 17 w ................................................. Brunello 110.100.37.161 1 On 406 w 4 w 54kb..................................................... Palomino 1-10-1-00-3-8-2-1--i--]--On 360 w 0 w ................................................. 36kb................................... ................. ................. ........ .... ............. ... as 18kb................ .... ............ ................. ................. ..... .. Okb 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Transmitted ■ Received Time {Hours} Tu2: Tunne12 Peak Tx Rate: 100. 000000%1 Speed: 9, 000 bps Peak Rx Rate: 100. 000000%1 837kb..................................................... .................................................. 668kb..................................................... .................................................. 501kb..................................................... .......................................... LA -1 334kb..................................................... . PQ 1671 -ib ...............................^ . .,.................. ................................... . ........... Okb 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ Transmitted ■ Received Time iHours) Il.f. PoE Capabilities The following switches support PoE. If PoE utilization is too high on any switch, additional power should be added to prevent devices from running out of power. Device Name IP Address' Group Status Rating Present % Power �� (Watts) Consumption Utilization, Pinot 10.100.36.53 on 370 w 25 w Merlot 110.100.36.481--T—]--on—]-37-6—W3 w Malbec 10.100.36.75 1 1 On 1 320 w 0 w Sauvignon 10.100.36.20 On 855 w 0 w 0 Shiraz 10.100.37.3 1-7-1--on—]79-2 w 0 w Barbera 10.100.37.5 1 1 1 On 1 3 9 w 17 w 44-- Brunello 110.100.37.161 1 On 406 w 4 w 1 Palomino 1-10-1-00-3-8-2-1--i--]--On 360 w 0 w Il.g. Cisco Device CPU Utilization CPU utilization is tracked for Cisco devices across the network. The health over the past 24hours is displayed below for each Cisco device. npvir_p Namp I I)aiiv CPII IItiIi7a4inn m Pinot 10.100.36.53 U m tn Zinfandel 10.100.36.25 U m tn Grenache 10.100.37.53 U m Palomino 10.100.38.2 U W 61 4% 31 2% 1i 0% 341 24% m tn 181 GatewaySwitch 12'a 32.122.148.176 U 0% Internet 10.100.36.1 8 10 12 14 16 18 20 22 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ {no ■ Utilization ■ {no data) Time {Hours} 241 ................................................... .................................................. 14 16 16% ................................................... 4 6 8 .................................................. ■ Utilization ■ {no data) 121 ............................... ................... ............................................... .. a............................. .................................... .............. I............... 41 101 o% 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ Utilization ■ {no data) Time {Hours} 301 ................................................... .................................................. 24% 181 12% 61 0% 341 24% m tn 181 GatewaySwitch 12'a 32.122.148.176 U 0% Internet 10.100.36.1 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Utilization ................................................... ................................................... ................................................... ■ {no data) Time {Hours} , .................................................. .................................................. .................................................. ..................................................................................................... 14 16 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 ■ Utilization ■ {no data) Time {Hours} 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Utilization ■ {no data) Time {Hours} tn NewYork 192.168.201.2 SCWANRTR 32.122.148.166 U 12'c 8� 61 4' 21 M 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Utilization ■ (no data) Time {Hours} N 221 .................................................................................................... 16% .................................................................................................... m 121 ............................ ....................................................................... CiscoASA 10.100.36.4 U $ m 41 0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Utilization ■ {no data) Time {Hours} Il.h. Cisco Device Free RAM Free RAM is tracked for Cisco devices across the network. The health over the past 24hours is displayed below for each Cisco device. Device Name Daily Free RAM 2100k 1680k LA 1260k Pinot 10.100.36.53 840k as 420k 0k 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ {no data) Time {Hours} 921k 736k LA 552k Zinfandel 10.100.36.25 368k 184k 0k 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM 0 {no data) Time {Hours} Grenache 10.100.37.53 Palomino 10.100.38.2 GatewaySwitch 32.122.148.176 LA Internet 10.100.36.1 LA Denver 10.100.36.60 Atlanta 192.168.202.2 2072k . ................................... 1656k 1242k 828k 414k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ {no data) Time {Hours} 6130k- 130k4904k3678k2452k1226kOk 4904k- 3678k- 2452k- 1226k- Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ (no data) Time {Hours} 1153k 920k- 20k690k- 690k- 460k- 460k230k- 230k- Ok Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ {no data) Time {Hours} 12m - 8m. 6m- m•4m- 4m - 2m , 2m• Om 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ {no data) Time {Hours} 9245k 7396k 5547k 3698k 1849k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ Free RAM ■ {no data) Time {Hours} 12m 8m 6m 4m 2m Om 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM {no data) Time {Hours} 3216k 2572k LA 1929k Honolulu 10.100.36.5 1286k as 643k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ {no data} Time {Hours} 12m. 8m - 6m. Atlanta 4m- 10.100.37.1 w 2m Om 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ Free RAM ■ {no data} Time {Hours} 8263k 6608k. w 4956k Miami 33O4k 10.100.38.3 1652k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ (no data) Time {Hours} 9318k.] 7452k 5589k NewYork 3726k- 192.168.201.2 1863k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ (no data) Time {Hours} 1914k 1528k 1146k SCWANRTR 764k 32.122.148.166 as 382k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM ■ (no data) Time {Hours} 9270k 7416k 5562k CiscoASA 37O8k 10.100.36.4 as 1854k Ok 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 Free RAM 0 dna data) Time {Hours} III. MOS Results Ill.a. MOS Score to Remote Devices The following devices were monitored for MOS (Mean Opinion Score) over the past 24 hours. If any score is below acceptable levels, further investigation should be performed. Device Name Daily Graph Minor 4 4 Av E 4 4 Maxm 4 4 Santa Clara GW 0 10.100.36.100 M W 0 r. San Francisco GW 0 10.100.37.100 W 0 r. Chardonnay 10.100.36.54 Pinot 10.100.36.53 0 U 0 r. 0 U 0 r. 5-0 ....................................................................................................... 4.O 3.0 2.0 1.0 0.0 8 '1'0 '12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 1.6 Avg: 4.4 Max: 4.4 S-0 ....................................................................................................... 4.0 3.O 2.0 1.0 0.0 8 lO 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 4.4 1 Avg: 4.4 1 Max: 4.4 15-0 ....................................................................................................... 4.0 3.0 2.0 1.0 0.0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 S-0 ....................................................................................................... 4.0 3.O 2.0 1.0 0.0 8 lO 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time (Hours) Min: 4.4 Avg: 4.4 Max: 4.4 Muscat 10.100.36.51 Merlot 10.100.36.48 Malbec 10.100.36.75 Sauvignon 10.100.36.20 Zinfandel 10.100.36.25 0 U U7 0 r. 0 U Cl r. 0 U 0 r. 0 U 0 r. 0 U 0 r. S-0 ........................................................................................................ 4.0' 3.0 14 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ HOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 5-0 .................................................................... 4.0' 3.0' 2.0' 1.0' 0.0 8 '1,0,12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 5-0 ........................................................................................................ 4.0' 3.0' 2.0' 1.0' 0-0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.3 Avg: 4.4 Max: 4.4 .5-0 ....................................................................................................... 4.0' 3.O• 2.0' 1.0' 0-0 8 lO 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.1 Avg: 4.4 Max: 4.4 5-0 ........................................................................................................ 4.0' 3.0' 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 3.3 1 Avg: 4.2 Max: 4.4 Gamay 10.100.37.2 I Shiraz 10.100.37.3 Barbera 10.100.37.5 Brunello 10.100.37.16 0 U U7 0 r. 0 U Cl r. 0 U 0 U 0 r. Grenache 0 10.100.37.53 0 r. S-0 ....................................................................................................... 4.0' 3.0 3.0 2.0' 2.0' 1.0' 1.0' o_o o_o 8 10 8 lO 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ HOS Score Time {Hours} Min: 3.6 3.2 Max: 4.3 Max: 4.4 Avg: 4.2 5-0 ....................................................................................................... .................................................... .................................................. 4.0' 4.0' 3.0' 3-0- 2.0' 2-0. 1.0' MP 9 1.0' 0.0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 HOS Score 8 10 Time {Hours} Min: 3.4 14 16 Avg: 4.2 �� Max: 4.4 Score .................................................... 5-0 .''' Time .................................................. 4.0 3.0 2.0 1.0' 0-0 ■ MOS Score Time {Hours} Min: 3.7 Avg: 4.3 Max: 4.4 S-0 ....................................................................................................... 4.0' 3.0 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 3.2 Avg: 4.3 Max: 4.4 5-0 . .................................................... .................................................. 4.0' 3-0- 2-0. MP 9 1.0' 0-0-. ..... 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 Palomino 10.100.38.2 0 U U7 0 r. 1 GatewaySwitch U 32.122.148.176 W Cabernet 192.168.202.3 Bordeaux 192.168.202.4 0 U 0 r. 0 U 0 r. Internet 0 10.100.36.1 0 r. S-0 ....................................................................................................... 4.0' 3.0 2.0' IW 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ HOS Score Time {Hours} Min: 4.3 Avg: 4.4 Max: 4.4 5-0 . ........................................................... 4.0' 3.0' 2.0' 1.0' qF I 0.0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.0 Avg: 4.3 Max: 4.4 5-0 ....................................................................................................... 4.0' 3.0' 2.0' 1.0' 0-0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.3 Avg: 4.4 Max: 4.4 .5-0 ...................................................................................................... 4.0' WW 3.O• 2.0' 1.0' 0-0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 5-0 ....................................................................................................... 4.0' 3.0' 2.0' 1.0' 0-0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 4.4 1 Avg: 4.4 Max: 4.4 Denver 10.100.36.60 Atlanta 192.168.202.2 Honolulu 10.100.36.5 Atlanta 10.100.37.1 Miami 10.100.38.3 0 U U7 0 r. 0 U 0 r. 0 U 0 r. 0 U 0 r. 0 U 0 r. S-0 ........................................................................................................ 4.0' 3.0 14 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ HOS Score Time {Hours} Min: 2.3 Avg: 4.1 Max: 4.3 5-0 .................................................. 4.0' 3.0 2.0' 1.0 0.o. . 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 HOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 5-0 ........................................................................................................ 4.0' 3.0' 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 2.3 Avg: 4.2 Max: 4.4 .5-0 ....................................................................................................... 4.0' 3.0 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.4 1� Avg: 4.4 Max: 4.4 .5-0 ....................................................................................................... 4.0' 3-0- 2-0. 1"M p 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 0 NewYork ; 192.168.201.2 0 r. SCWANRTR 32.122.148.166 CiscoASA 10.100.36.4 SC -Server 10.0.12.5 SC_User_SW1 10.0.12.6 0 U 0 0 U 0 r. 0 U 0 r. S-0 ........................................................................................................ 4.0' 3.0 14 2.0' 1.0' o_o 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ HOS Score Time {Hours} Min: 4.3 Avg: 4.4 Max: 4.4 5-0. ........................................... . 4.0' 3.0' 2.0' 1.0' 0.0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.2 Avg: 4.4 Max: 4.4 5-0 ........................................................................................................ 4.0' 3-0- 2-0. 1.0' up o_o MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 S-0 ....................................................................................................... 4.0' 3.0 2.0' 1.0 0.0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Min: 4.4 Avg: 4.4 Max: 4.4 5-0 ....................................................................................................... 4.0' 3.0' 2.0' opq 1.0' 0-0 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 ■ MOS Score Time {Hours} i Min: 4.4 1 Avg: 4.4 Max: 4.4 s_o 4.0 0 3.0 SC_User _SW2 �; 2-0 10.0.12.7 W 0 1.0 0-0 Ill.b. Call Simulations 8 10 12 14 16 18 20 22 0 2 4 6 8 10 12 14 16 MOS Score Time {Hours} Simulated phone calls should be made across each WAN link for a 24hour period. IV. Recommendations IV.a. Discovered Network Issues The following network issues were discovered on the network. These issues should be evaluated to determine if they should be resolved prior to deploying a VoIP phone system. Device & Description Interface SC_User _SW2 1: 1 (36.1) 10.0.12.7 Int #1 I • Outbound Discards exist on this interface SC_User _SW1 10.0.12.6 Int #14 Zinfandel 10.100.36.25 Int #83886080 Sauvignon 10.100.36.20 Int #17 Packets were discarded because the transmitting machine may have run out of outbound packet buffers. This can occur if there is not enough outbound bandwidth available to transmit all requested data. It is suggested that you increase the bandwidth of this link, or increase the number c transmit buffers on this device, 14: 14 (19.1) • Outbound Discards exist on this interface Packets were discarded because the transmitting machine may have run out of outbound packet buffers. This can occur if there is not enough outbound bandwidth available to transmit all requested data. It is suggested that you increase the bandwidth of this link, or increase the number c transmit buffers on this device, ngmt0: mgmt0 • No errors detected on this interface No prescription recommended. ifc17 (Slot: 1 Port: 17): Avaya Ethernet Routing Switch 4850GTS-PWR+ Module - Port 17 • Interface configured for half -duplex operation This interface should be configured for full -duplex operation to prevent collisions from occurring and Peak peak Daily Peak Daily Daily Transmit Receive Error Rate Rate Rate �i nn '�nno_I nnco_ n 1m00 I )f 99.9980 3.0740 0.0770 I if 99.9880 0.0010 0.0010 89.3120 48.3490 53.4240 Malbec 10.100.36.75 Int #23 CiscoASA 10.100.36.4 Int #15 error rates rising. Collisions exist on this interface This can be eliminated by configuring the interface and device to work in full -duplex mode. This may not be possible if more than one device is connected to this interface. If this interface is plugged into a single device, then full -duplex may be enabled (providing the network card can recognize full duplex). If this interface has a hub plugged in, then full -duplex operation cannot be enabled. Deferred Transmissions exist on this interface Deferred transmissions are transmissions that could not be sent because the physical medium was busy. If this error occurs frequently, you should consider increasing the bandwidth of this link, or employing full duplex switches to reduce the traffic on this segment. FCS Errors exist on this interface FCS Errors can occur when there is a cable fault. In many cases this means that the cable has noise or crosstalk. This may occur continuously if a poor quality cable is used, or intermittently if a network cable is located near an AC power source or heavy machinery that is used infrequently. A cable tester should be deployed on this segment to investigate the exact source of this problem. Inbound Discards exist on this interface Inbound packets had to be discarded because of a lack of available packet receive buffers. This can indicate that the device's internal CPU may be unable to process all of the inbound data that it is receiving. ifc23 (Slot: 1 Port: 23): Nortel Ethernet Routing Switch 5520-24T-PWR Module - Port 23 • Inbound Discards exist on this interface Inbound packets had to be discarded because of a lack of available packet receive buffers. This can indicate that the device's internal CPU may be unable to process all of the inbound data that it is receiving. inside: Adaptive Security Appliance 'inside' interface Internet Fa0/0 10.100.36.1 Int #1 Inbound Discards exist on this interface Inbound packets had to be discarded because of a lack of available packet receive buffers. This can indicate that the device's internal CPU may be unable to process all of the inbound data that it is receiving. FastEthernet0/0 (WAN side <FG726>) Interface configured for half -duplex operation This interface should be configured for full -duplex { operation to prevent collisions from occurring and error rates rising. 43.: 17.01001 45.25101 35.74801 Collisions exist on this interface , This can be eliminated by configuring the interface and device to work in full -duplex mode. This may not be possible if more than one device is connected to this interface. If this interface is plugged into a single device, then full -duplex may be enabled (providing the network card can recognize full duplex). If this interface has a hub plugged in, then full -duplex operation cannot be enabled. Excessive Collisions exist on this interface Excessive collisions should not normally occur on a network segment. This is usually caused be poor wiring or failing hardware (faulty NIC or transceiver). Check all of the devices on this interface. Deferred Transmissions exist on this interface Deferred transmissions are transmissions that could not be sent because the physical medium was busy. If this error occurs frequently, you should consider increasing the bandwidth of this link, or employing full duplex switches to reduce the traffic on this segment. Late Collisions exist on this interface This condition can occur with Ethernet switches that are configured for low -latency forwarding (like Fast - Forwarding or Fragment -Free forwarding) when multiple switches are daisy -chained together. If multiple switches are daisy -chained together, it is recommended that switches be configured for the "store -and -forward" method of forwarding to remedy) this error. Inbound Discards exist on this interface Inbound packets had to be discarded because of a lack of available packet receive buffers. This can indicate that the device's internal CPU may be unable to process all of the inbound data that it is receiving. Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, but are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet to determine which device is at fault. Inbound Unknown Protocols exist on this interface This interface received a valid frame with a protocol that was unrecognized. (Example: If AppleTalk, IPX, or IPv6 is configured on two devices, these two devices will send broadcasts to each other. All other devices on the network will also receive the broadcast frames. These devices will not know what to do with the packets and will discard them.) If you encounter a lot of Inbound Unknown Protocols on an interface, you should consider setting up VLANs and separating devices that don't need to communicate via other protocols. Broadcasts can Pinot 10.100.36.53 Int #10002 steal CPU attention on a machine (each broadcast generates a system interrupt and requires the CPU to evaluate the frame). If your network is saturated with many protocols, up to 5% of your computer's CPU cycles can be dedicated to processing and discarding these broadcast packets. Outbound Discards exist on this interface Packets were discarded because the transmitting machine may have run out of outbound packet buffers. This can occur if there is not enough outbound bandwidth available to transmit all requested data. It is suggested that you increase the bandwidth of this link, or increase the number o transmit buffers on this device, Outbound Errors exist on this interface Packets were discarded because the transmitting machine does not possess enough resources to transmit packets. Check to see how much free memory exists on this device. Fa0/2: FastEthernet0/2 (Cube A-02) Collisions exist on this interface This can be eliminated by configuring the interface and device to work in full -duplex mode. This may not be possible if more than one device is connected to this interface. If this interface is plugged into a single device, then full -duplex may be enabled (providing the network card can recognize full duplex). If this interface has a hub plugged in, then full -duplex operation cannot be enabled. Deferred Transmissions exist on this interface Deferred transmissions are transmissions that coul not be sent because the physical medium was bus If this error occurs frequently, you should consider increasing the bandwidth of this link, or employing full duplex switches to reduce the traffic on this segment. FCS Errors exist on this interface FCS Errors can occur when there is a cable fault. In many cases this means that the cable has noise or crosstalk. This may occur continuously if a poor quality cable is used, or intermittently if a network cable is located near an AC power source or heavy machinery that is used infrequently. A cable tester should be deployed on this segment to investigate the exact source of this problem. Transmission Utilization Rate is High This interface is transmitting a lot of data. If the transmission rate is abnormal, then a packet analyzer should be deployed to interrogate the abnormal traffic. If the transmission rate is expected, then consideration should be given to increasing the bandwidth of this link. Reception Utilization Rate is High This interface is receiving a lot of data. If the reception rate is abnormal, then a packet analyzer should be deployed to interrogate the abnormal f Y 1 15.0920 82.8600 82.8350 d l Merlot 10.100.36.48 Int #4 SC User SW2 10.0.12.7 I nt #24 traffic. If the reception rate is expected, then consideration should be given to increasing the bandwidth of this link. Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, b are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet t determine which device is at fault. Outbound Discards exist on this interface Packets were discarded because the transmitting machine may have run out of outbound packet buffers. This can occur if there is not enough outbound bandwidth available to transmit all requested data. It is suggested that you increase the bandwidth of this link, or increase the number transmit buffers on this device, 1/4: Summit300-24-Port 4 • Outbound Errors exist on this interface Packets were discarded because the transmitting machine does not possess enough resources to transmit packets. Check to see how much free memory exists on this device. 24: 24 (Path Solutions) Interface configured for half -duplex operation This interface should be configured for full -duplex operation to prevent collisions from occurring and error rates rising. Collisions exist on this interface This can be eliminated by configuring the interface and device to work in full -duplex mode. This may not be possible if more than one device is connected to this interface. If this interface is plugged into a single device, then full -duplex may be enabled (providing the network card can recognize full duplex). If this interface has a hub plugged in, then full -duplex operation cannot be enabled. Excessive Collisions exist on this interface Excessive collisions should not normally occur on network segment. This is usually caused be poor wiring or failing hardware (faulty NIC or transceiver Check all of the devices on this interface. Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, b are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet t determine which device is at fault. Outbound Discards exist on this interface Packets were discarded because the transmitting i ut 0 of ut 1 13.1320 1.5270 1.3540 12.9220 I 33.0540 46.3720 I a 0 Brunello 10.100.37.16 Int #2 machine may have run out of outbound packet buffers. This can occur if there is not enough outbound bandwidth available to transmit all requested data. It is suggested that you increase the bandwidth of this link, or increase the number o transmit buffers on this device, Outbound Errors exist on this interface Packets were discarded because the transmitting machine does not possess enough resources to transmit packets. Check to see how much free memory exists on this device. 2: 2 (To Gamay eth 0/15) Interface configured for half -duplex operation This interface should be configured for full -duplex operation to prevent collisions from occurring and error rates rising. Collisions exist on this interface This can be eliminated by configuring the interface and device to work in full -duplex mode. This may not be possible if more than one device is connected to this interface. If this interface is plugged into a single device, then full -duplex may be enabled (providing the network card can recognize full duplex). If this interface has a hub plugged in, then full -duplex operation cannot be enabled. Deferred Transmissions exist on this interface Deferred transmissions are transmissions that coul not be sent because the physical medium was bus If this error occurs frequently, you should consider increasing the bandwidth of this link, or employing full duplex switches to reduce the traffic on this segment. Late Collisions exist on this interface This condition can occur with Ethernet switches tha are configured for low -latency forwarding (like Fast Forwarding or Fragment -Free forwarding) when multiple switches are daisy -chained together. If multiple switches are daisy -chained together, it is recommended that switches be configured for the "store -and -forward" method of forwarding to remed this error. Frame Too Long errors exist on this interface This interface has received frames that are too larg for it to receive. Another interface on this segment may be configured to perform VLAN tagging, and this interface is not configured to respect VLAN tags. If the other interface transmits a 1500 byte long frame, the VLAN tag added to the frame making it 1518 bytes long. This interface may discard these frames and also not interpret the VLAN tag properly as a result. To fix this problem, either enable VLAN tagging on this interface, or disable VLAN tagging on all other interfaces on this segment. Frame Too Long errors exist on this interface This interface has received frames that are too larg i f I Y� 1 7.6890 0.3830 0.3110 d t Y e e for it to receive. Jumbo frames may be enabled on I s ut at another interface on this segment. Jumbo frames are frames that are more than 1500 bytes long, an can be up to 9000 bytes. If another interface on thi a segment is configured to transmit jumbo frames, then all devices on the segment must also be configured to handle jumbo frames to avoid having 0 frames larger than 1500 bytes be discarded. To fix this problem, either enable jumbo frames on this 3.5840 interface, or disable jumbo frames on all other a interfaces on this segment. • Carrier Sense Errors exist on this interface This can occur when there is an intermittent netwo Y. cabling problem. Check for cable breaks that may cause occasional outages or loss of link light. Use cable tester to insure that the physical cabling is good, or check connectors and patch panels for poor connections. • Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, b are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet t determine which device is at fault. Internet Fa0/1: FastEthernet0/1 10.100.36.1 Int #2 • Interface configured for half -duplex operation This interface should be configured for full -duplex operation to prevent collisions from occurring and error rates rising. • Collisions exist on this interface This can be eliminated by configuring the interface and device to work in full -duplex mode. This may not be possible if more than one device is connected to this interface. If this interface is plugged into a single device, then full -duplex may be enabled (providing the network card can recognize full duplex). If this interface has a hub plugged in, then full -duplex operation cannot be enabled. • Excessive Collisions exist on this interface Excessive collisions should not normally occur on network segment. This is usually caused be poor wiring or failing hardware (faulty NIC or transceiver Check all of the devices on this interface. • Deferred Transmissions exist on this interface Deferred transmissions are transmissions that coul not be sent because the physical medium was bus If this error occurs frequently, you should consider increasing the bandwidth of this link, or employing full duplex switches to reduce the traffic on this segment. • Late Collisions exist on this interface This condition can occur with Ethernet switches th are configured for low -latency forwarding (like Fast Forwarding or Fragment -Free forwarding) when I s ut at rk a 0 6.4780 3.5840 4.5310 a d Y. multiple switches are daisy -chained together. If multiple switches are daisy -chained together, it is recommended that switches be configured for the "store -and -forward" method of forwarding to remedy this error. • Inbound Discards exist on this interface Inbound packets had to be discarded because of a lack of available packet receive buffers. This can indicate that the device's internal CPU may be unable to process all of the inbound data that it is receiving. • Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, but are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet to determine which device is at fault. • Inbound Unknown Protocols exist on this interface This interface received a valid frame with a protocol that was unrecognized. (Example: If AppleTalk, IPX, or IPv6 is configured on two devices, these two devices will send broadcasts to each other. All other devices on the network will also receive the broadcast frames. These devices will not know what to do with the packets and will discard them.) If you encounter a lot of Inbound Unknown Protocols on an interface, you should consider setting up VLANs and separating devices that don't need to communicate via other protocols. Broadcasts can steal CPU attention on a machine (each broadcast generates a system interrupt and requires the CPU to evaluate the frame). If your network is saturated with many protocols, up to 5% of your computer's CPU cycles can be dedicated to processing and discarding these broadcast packets. • Outbound Errors exist on this interface Packets were discarded because the transmitting machine does not possess enough resources to transmit packets. Check to see how much free memory exists on this device. CiscoASA Internal-DataO/1: Adaptive Security Appliance 'I nternal- 10.100.36.4 Data0/1' interface Int #12 Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, but are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet to determine which device is at fault. Malbec ifc2 (Slot: 1 Port: 2): Nortel Ethernet Routing Switch 5520- 10.100.36.75 24T-PWR Module - Port 2 (To Pinot) Int #2 NewYork 192.168.201.2 Int #1 • Inbound Discards exist on this interface Inbound packets had to be discarded because of a lack of available packet receive buffers. This can indicate that the device's internal CPU may be unable to process all of the inbound data that it is receiving. Et0/0: Ethernet0/0 FCS Errors exist on this interface FCS Errors can occur when there is a cable fault. In many cases this means that the cable has noise or crosstalk. This may occur continuously if a poor quality cable is used, or intermittently if a network cable is located near an AC power source or heavy machinery that is used infrequently. A cable tester should be deployed on this segment to investigate the exact source of this problem. FCS Errors exist on this interface FCS Errors can be caused by a duplex mismatch on an interface. You should check the duplex settings on this device as well as the device this interface is connected. Inbound Errors exist on this interface Inbound errors are packets that are mal -formed, but are enclosed in a valid frame. This can be caused by a bad NIC driver or protocol driver on the sending device. To track down this error, you will need to connect a packet analyzer in front of this interface to capture the actual mal -formed packet to determine which device is at fault. SCWANRTR Tu2: Tunnel2 0.000% 100.000% 100.000% 32.122.148.166 Int #10 • No errors detected on this interface No prescription recommended. I SCWANRTR Tut: Tunnel1 0.000% 1.778% 100.0000 32.122.148.166 Int #9 • No errors detected on this interface No prescription recommended. CiscoASA Ethernet0/7: Adaptive Security Appliance 'Ethernet0/7' 0.000% 81.822% 81.856% 10.100.36.4 interface Int #11 • No errors detected on this interface No prescription recommended. IV.b. WAN Interface Recommendations Weighted Fair Queuing (WFQ) is employed Weighted Fair Queuing should not be utilized on links slower than 10megs in a VoIP environment, as it does not provide adequate prioritization for VoIP packets. Custom queuing or Modular Qos CLlshould be enabled to ensure bandwidth protection for VoIP packets. First In First Out (FIFO) Queuing is employed FIFO Queuing should not be utilized on links slower than 10megs in a VoIP environment, as it does not provide any prioritization for VoIP packets. Custom queuing or Modular Qos CLlshould be enabled to ensure bandwidth protection for VoIP packets. IV.c. Half -Duplex Interfaces The following interfaces were shown to have collision counters or are set for half -duplex. They should be set for full -duplex on both sides of the connection to eliminate the possibility of collisions. Device Name Interface Description Peak Daily Duplex Number I I Error Rate Sauvignon I Int #17 ifc17 (Slot: 1 Port: 17): Avaya Ethernet Routing g g , 312 o H Switch 4850GTS-PWR+ Module - Port 17 alf Internet Int #1 Fa0/0: FastEthernet0/0 (WAN side <FG726>) 17. 010 o Half SC User SW2 Int#24 24: 24 (Path Solutions) 12. 922 o Half Brunello Int #2 2: 2 (To Gamay eth 0/15) 7.689%1 Half Internet I Int#2 1 Fa0/1: FastEthernet0/1 6.4780 Half Bordeaux I Int #46 46: Ethernet Interface 1. 8 0 0 o Half Pinot Int#10010 Fa0/10: FastEthernet0/10 (To Hawaii) 0. 160 % Half Honolulu Int#2 Fa0/0: FastEthernet0/0 0.00001 Half Estimated duplex setting. Device does not appear to support RFC2665 dot3StatsDuplexStatus IV.d. 10Meg Interfaces The following interfaces were shown to be operating at 10megabits per second. Most network adapters are capable of being set to 100mbps. These interfaces should be considered for upgrade to 100mbps to alleviate the possibility of bottlenecking. Device Name Interface Description Seed , Peak Daily Peak Daily Number p p Transmit Rate Receive Receive Rate Pinot `Int #10002 102Fa /2: FastEthernet0/2 (Cube H- 110,000,000 1 0,000,0001 82.860% l 82.835% CiscoASA Int#11 Ethernet0/7: Adaptive Security 10, 000, 000 81.822 0 81.8560 'Ethernet0/7' Appliance interface SC -User SW2 Int#24 24: 24 (Path Solutions) 110,000,0001 33.054%1 46.372%1 Internet Int#1 Fa0/0: FastEthernet0/0 (WAN 10, 000, 000 45.2510 35.7480 ° side <FG726>) SC_User_SW2 Int #1 1: 1 (36.1) 110,000,0001 3.005%1 0.138%1 Pinot I nt #10007 Fa0/7: FastEthernet0/7 10,000,000 0.9100 0.745% I (Connection to Denver) Denver Int #1 Et0/0: Ethernet0/0 110,000,000] 0.738%1 0.638% Pinot Int #10013 Fa0/13: FastEthernet0/13 (To 10, 000, 000 0.719% 0.027% I Velma) Bordeaux I nt #46 46: Ethernet Interface 110,000,0001 0.696%1 0.599%1 NewYork Int #1 Et0/0: Ethernet0/0 10, 0 0 0, 0 0 01 0.581%1 0.673%1 Brunello Int #2 2: 2 (To Gamay eth 0/15) 10, 000, 0001 0.383%1 0.3110 Atlanta Int #1 Fa0/0: FastEthernet0/0 110,000,0001 0.302%1 0.365% Atlanta Int #1 Fa0/0: FastEthernet0/0 10, 000, 0001 0.302%1 0.36,5%1 The E911 Experts. Emergency Gateway Data Sheet The Emergency Gateway (EGW) is an on-site appliance that automates and simplifies E911 management for enterprise IP -PBX systems. It reduces administrative efforts, ensures that IP phone locations are always up-to-date, and helps enterprises meet their E911 obligations. The EGW may be deployed as a hardware or virtualized appliance. How it Works When 911 is dialed, the Emergency Gateway (EGW) captures the precise location of the caller and delivers it to either the 911 Enable Emergency Routing Service (ERS) or the local exchange carrier, based on the enterprise's E911 call routing service. Enterprise Private Network IPEmergency Gateway ilii" u � umo 2 WAN Emergency Routing Service SIP 3a PSAP UMM—L 4 3h Local Exchange r Carrier i PSTN ° 1. A 911 call is placed by a user within the enterprise's private network (at corporate headquarters, a remote branch, on the road, or at home). 2. The IP -PBX sends the call to the on-site EGW. 3. a For organizations routing calls via the ERS, the EGW captures the caller's precise location information and forwards the call and location information to the ERS using SIP. b For organizations routing calls using local trunking, the EGW returns the call to the IP -PBX with instructions to deliver the call to the local exchange carrier. 4. The 911 call and its location information are routed to the appropriate Public Safety Answering Point (PSAP). vmwarem READY Automatic IP Phone Tracking Automatically tracks and assigns locations to IP hard phones, soft phones, and wireless phones as they move on the corporate network using layer 2, layer 3, or wireless LAN tracking. Support for Remote Employees Includes a Remote Location Manager (RLM) module, allowing off -campus users and teleworkers to update their locations in real-time directly from their IP phones. Requires the ERS for PSAP connectivity. Support for Phone Mobility Ensures accurate E911 services for employees that move IP phones between locations, share line appearances between multiple devices, and log into IP phones on the fly. Security Desk Routing and Notification Delivers 911 calls and custom email alerts to on-site security personnel, notifying them of the emergency and providing them with the caller's precise location information. International Support Provides support for deployments worldwide. Additional Features Includes advanced E911 call management and reporting features, such as misdial protection and call recording, to allow for improved solution performance and administration. August 23 2013 Corporate l//�n\� Teleworker Headquarters may' Remote Work -At - Branch Home Emergency Routing Service SIP 3a PSAP UMM—L 4 3h Local Exchange r Carrier i PSTN ° 1. A 911 call is placed by a user within the enterprise's private network (at corporate headquarters, a remote branch, on the road, or at home). 2. The IP -PBX sends the call to the on-site EGW. 3. a For organizations routing calls via the ERS, the EGW captures the caller's precise location information and forwards the call and location information to the ERS using SIP. b For organizations routing calls using local trunking, the EGW returns the call to the IP -PBX with instructions to deliver the call to the local exchange carrier. 4. The 911 call and its location information are routed to the appropriate Public Safety Answering Point (PSAP). vmwarem READY Automatic IP Phone Tracking Automatically tracks and assigns locations to IP hard phones, soft phones, and wireless phones as they move on the corporate network using layer 2, layer 3, or wireless LAN tracking. Support for Remote Employees Includes a Remote Location Manager (RLM) module, allowing off -campus users and teleworkers to update their locations in real-time directly from their IP phones. Requires the ERS for PSAP connectivity. Support for Phone Mobility Ensures accurate E911 services for employees that move IP phones between locations, share line appearances between multiple devices, and log into IP phones on the fly. Security Desk Routing and Notification Delivers 911 calls and custom email alerts to on-site security personnel, notifying them of the emergency and providing them with the caller's precise location information. International Support Provides support for deployments worldwide. Additional Features Includes advanced E911 call management and reporting features, such as misdial protection and call recording, to allow for improved solution performance and administration. August 23 2013 Specifications and Features Software Operating System Hardened version of Red Hat Enterprise Linux 5 (RHELS) Supported IP -PBX Cisco Unified Communications Manager 6.x, 7.x, 8.x, 9.x Systems Avaya Communication Manager 4.x, 5.x, 6.x - Compatible with deployments using Aura Session Manager 5.x, 6.x • Microsoft Lync Server 2010, 2013 • Shoretel 9.x, 11.x, 12.x, 13.x • Aastra Clearspan R14 • Alcatel -Lucent OmniPCX 9.x • Genesys SIP Server 8.x • Interactive Intelligence Customer Interaction Center 3.x, Layer 3 Tracking 4.x • All other SIP/H.323 capable PBX systems Telephony Signaling Protocols: SIP/UDP, SIP/TCP, H.323/TCP • Payload: RTP/UDP, G.711 • Capacity: 20 concurrent calls Layer 2 Tracking Protocols: SNMP v1, SNMP v2c, SNMP v3*, Bridge MIB (RFC 1493) *not supported for Cisco Catalyst switches • Capacity: Up to 5000 switches • Supported Switches: - Cisco Catalyst Wireless LAN - HP Procurve Tracking - Dell PowerEdge and PowerConnect - Juniper EX - Extreme Networks Summit, BlackDiamond, and Alpine - Brocade Fastlron - All other switches that support Bridge MIB (RFC 1493) • Real-time scanning progress report available on EGW Dashboard • Automatic endpoint inventory Maximum • Supports third -party scanning tools with batch file Endpoints interface Layer 3 Tracking Supported Protocols: IPv4 Wireless LAN Supported Infrastructure: Tracking - Cisco - Aruba Capacity Maximum ERLS: 500,000 • See vendor specifications below for maximum endpoints • Maximum number of IP -PBX servers: 64 Alerting Crisis Alert Email - includes time, location, and callback Capabilities number of caller versions • Security Desk Direct Call Delivery Layer 2 Tracking • Three-way call monitoring with PSAP (includes mute/ unmute capabilities) Maximum • Pop-up screen (requires Desk Alert software) Redundancy Deployed in redundant pairs Additional • Hot Standby Mode Information • Load Balancing Mode Reporting Call Detail Records - includes location data information, Supported Aastra exportable as CSV or flat text file versions • Call Recording (.wav file format) Layer 2 Tracking • Emergency Response Location Reports • Endpoint Status Reports Maximum • Test Call status Endpoints • Integration with third -party private ALI systems Provisioning Real-time Address Validation Tool (requires ERS) • ERL batch file provisioning (FTP) • ERL/Endpoint using real time web services (SOAP/XML) and web Dashboard • Analog/Digital phone batch provisioning (FTP) • Remote Location Manager (RLM) module for off -campus users (requires ERS) Remote Location Used for remote workers Manager (RLM) Updates the EGW database in real-time • Requires 911 Enable's ERS for PSAP connectivity • See vendor specifications below for supported endpoints Operation and Email alerts and alarms Maintenance Syslog support • Active monitoring • SNMP (hardware events only) Test mode • Encrypted web -based interface • Pre -configured user access levels Additional Features Misdial protection • Integration with third -party ALI systems • Available worldwide • Support for multiple dial plans • Support for LDAP for Microsoft Active Directory • NENA 2 report generation with ELIN filtering options • Transparent NAT traversal • Configurable digit manipulation for incoming DIDs Datasheet Support for Cisco Supported Cisco Cisco Unified Communications Manager 6.x, 7.x, 8.x, 9.x versions Layer 2 Tracking Supported Cisco Phones: - All Unified IP phones (except 3911) - All Unified IP Conference Stations - IP Communicator - UC Integration'" for Microsoft Office Communicator - UC Integration'" for Microsoft Lync - Unified Personal Communicator (version 8.5 and up, Windows only) - Jabber for Windows 9.x Layer 3 Tracking Supported Cisco Phones: - All Unified IP phones (except 3911) - All Unified Wireless IP Phones - All Unified IP Conference Stations - IP Communicator - UC Integration'" for Microsoft Office Communicator - UC Integration'" for Microsoft Lync - UC Integration'" for Cisco WebEx Connect - Unified Personal Communicator - Jabber for Windows 9.x Wireless LAN Compatible with Cisco Wireless Solutions Tracking Supported Cisco Phones: - Wireless IP Phone 792x series - IP Communicator - UC Integration'" for Microsoft Office Communicator - UC Integration'" for Microsoft Lync - Unified Personal Communicator (version 8.5 and up, Windows only) - Jabber for Windows 9.x Maximum 120,000 Endpoints Remote Location Supported Cisco Endpoints: Manager (RLM) - Unified IP phones 7940 and above - IP Communicator - UC Integration'" for Microsoft Office Communicator - Unified Personal Communicator (version 8.5 and up, Windows only) - Jabber for Windows 9.x Support for ShoreTel Supported ShoreTel ShoreTel 9.x, 11.x. 12.x, 13.x versions Layer 2 Tracking Supported ShoreTel Phones: - All IP hard phones Maximum 120,000 Endpoints Additional Initial tracking of IP phones via SNMP scan using MAC Information address mask Support for Aastra Supported Aastra Clearspan R14 versions Layer 2 Tracking Supported Aastra Phones: - All IP phones Maximum 120,000 Endpoints August 23, 2013 Specifications and Features (continued) Support for Avaya Support for Microsoft Datasheet Supported Avaya Avaya Communication Manager 4.x, 5.x, 6.x Supported Lync Server 2013 versions Avaya Aura Session Manager 5.x, 6.x Microsoft versions Lync Server 2010 Layer 2 Tracking Supported Avaya Phones: Layer 2 Tracking Supported Lync Server Phones: - H.323: - Lync 2010 1608, 1616 firmware r1.0 and above - Lync 2010 Attendant 4610SW, 4620 firmware r1.8 and above - Lync 2013 4620SW, 4621SW, 4622SW firmware r2.2, 2.5 and - Lync Phone Edition above - Qualified or Optimized for Microsoft Lync devices: 4625SW firmware r2.5 and above Aastra 6721ip, 6725ip 9608, 9611G, 9621G, 9641G firmware r6.0 and above Polycom CX500, CX600, CX700 9610 firmware rl.2 and above Polycom VVX500 9620, 9630, 9639G, 9640, 9640G, 9650 firmware Snom 300 UC edition, 821 UC edition, 370 UC r1.0 and above edition 9620L, 9620C, 9650C, 9650L firmware 3.0 and HP 4110 IP Phone Optimized for Microsoft Lync, above 4120 IP Phone Optimized for Microsoft Lync > 9670G firmware 2.0 and above - SIP: Layer 3 Tracking Supported Lync Server Phones: 9620, 9630, 9630G, 9640, 9640G firmware r2.2, 2.5 - Lync 2010 and above - Lync 2010 Attendant 9620L, 9620C, 9650, 9650C firmware r2.5 and - Lync 2013 above - Lync Phone Edition > 9608, 9611G, 9621G, 9641G firmware r6.0 and above - Qualified or Optimized for Microsoft Lync devices: - IP Softphone RS.x and above Aastra 6721ip, 6725ip - One -X Communicator R5.21 and above Polycom CX500, CX600, CX700 - One -X Agent R2.0 and above Polycom VVX500 Snom 300 UC edition, 821 UC edition, 370 UC Layer 3 Tracking Supported Avaya Phones: edition - H.323: HP 4110 IP Phone Optimized for Microsoft Lync, 1608, 1616 firmware rl.0 and above. 4120 IP Phone Optimized for Microsoft Lync 4610SW, 4620 firmware rl.8 and above 4620SW, 4621SW, 4622SW firmware r2.2, 2.5 and Wireless LAN Supported Lync Server Phones: above Tracking - Lync 2010 4625SW firmware r2.5 and above - Lync 2010 Mobile 9608, 9611G, 9621G, 9641G firmware r6.0 and above - Lync 2010 Attendant 9610 firmware rl.2 and above - Lync 2013 9620, 9630, 9639G, 9640, 9640G, 9650 firmware - Lync Phone Edition r1.0 and above - Qualified or Optimized for Microsoft Lync devices: 9620L, 9620C, 9650C, 9650L firmware 3.0 and Polycom Spectral -ink 8440, 8450, 8452 above > 9670G firmware 2.0 and above Maximum 60,000 - SIP: Endpoints 120,000 with load balancer 9620, 9630, 9630G, 9640, 9640G firmware r2.2, 2.5 Additional Support for multiple dial plans not presently available and above Information 9620L, 96200, 9650, 9650C firmware r2.5 and above 9608, 9611G, 9621G, 9641G firmware r6.0 and above - IP Softphone RS.x and above - One -X Communicatorabo and above Support for Alcatel -Lucent - One -X Agent R2.0 and above Wireless LAN Compatible with Avaya Office Roamers solution Tracking Supported Avaya Phones: Supported Alcatel- OmniPCX 9.x - IP Wireless Phones 3631, 3641, 3645 Lucent versions - IP Softphone RS.x and above Layer 2 Tracking Supported Phones: - One -X Communicator R5.21 and above - All Alcatel -Lucent IP Touch hard phones - One -X Agent R2.0 and above Layer 3 Tracking Supported Phones: Maximum 40,000 - All Alcatel -Lucent IP Touch hard phones Endpoints 80,000 with load balancer - All Alcatel -Lucent IP Touch soft phones Remote Location Supported Avaya Phones: - CounterPath soft phones Manager (RLM) - 4610SW, 4620/4620SW, 4621SW, 4622SW, 4625SW Wireless LAN Supported Phones: - 9620/9620C/9620L, 9630/9630G, 9640/9640G, Tracking - All Alcatel -Lucent Mobile IP Touch phones 9650/9650C, 9670G - IP Softphone RS.x and above Maximum 120,000 - One -X Communicator R5.21 and above Endpoints - One -X Agent R2.0 and above Additional Requires deployment with Alcatel -Lucent Omni Vista Information August 23, 2013 Specifications and Features (continued) Datasheet Support for Genesys Supported Genesys • SIP Server 8.x versions Layer 3 Tracking Supported Phones: - Third -party IP phones - CounterPath soft phones Maximum 120,000 Endpoints connector) Support for Interactive Intelligence Supported Customer Interaction Center (CIC) 3.x, 4.x Interactive • 25.29" (642.3mm) D x 17.09" (434.Omm) W x 1.69" Intelligence versions (42.8mm) H without bezel attached Layer 2 Tracking Supported Phones: Regulatory - All IP phones supported by CIC Layer 3 Tracking Supported Phones: - All IP phones supported by CIC Maximum 120,000 Endpoints • Can be deployed at separate data centers Additional E911 Configuration Assistant (ECA) third -party application Information may need to be installed on CIC by organizations wishing Supported Options to implement Layer 2 and/or Layer 3 automatic IP phone tracking Other • High Availability: Yes Product Number Hardware Appliance - HW911-EGWVPC - EGW hardware plus 2,500 user license - SW911-EGWALF - 2,500 additional user license - HW911-EGWRAC - Optional Management Network Hardware Adapter Requirements • Virtual Appliance - SW911-EGWEVA - Virtual EGW appliance (enterprise) plus 2,500 user license - SW911-EGWEVL - 2,500 additional user license for Virtual EGW appliance (enterprise) Application Sizing - SW911-EGWVAP - Virtual EGW appliance (SMB) plus - up to 5,000 500 user license endpoints - SW911-EGWVAL - 250 additional user license for Virtual EGW appliance (SMB) Package Contents Two (2) EGW appliances (Hardware Two (2) rack mount hardware kits Appliance) Two (2) 911 Enable red front bezels • Two (2) power cords Licensing Perpetual License • Base user license plus additional user licenses to an unlimited number of users • Custom licensing model for service providers Maintenance/ Includes one (1) year maintenance and support Support Capacity: Documentation EGW System Guide (Planning and Configuration) endpoints • EGW Appliance Standard Operating Procedures • EGW Networking Interface Description • 911 Enable Product Support Policies • 911 Enable Software Support Policies • EGW Troubleshooting Guide 8270 Mayrand Montreal, Quebec, Canada H4P 2C5 Toll Free: 1-877-862-2835 Email: info@911enable.com Hardware Appliance Dual hard drives in RAID 1 configuration • 2x Gigabit Ethernet network interface ports (RJ -45 connectors) • (Optional) Remote Management card (RJ -45 Ethernet connector) • Dual 110-220V AC 550W hot -plug power supplies Chassis 1U Rack -mountable chassis • 25.29" (642.3mm) D x 17.09" (434.Omm) W x 1.69" (42.8mm) H without bezel attached • Rack Weight 35.8lbs (16.3kg) Regulatory FCC Class A • ICES Class A CE Class A Redundancy Deployed as an active -active pair • Can be deployed at separate data centers V Mwa re VMware version ESXi 4.x or later Supported Options vMotion: Yes • Site Recovery Manager: Yes* • High Availability: Yes • Snapshot: Yes* • Consolidated Backup and Data Recovery Manager: No • Fault Tolerance: No * In case of recovery, database synchronization may be required Hardware Processor: 2.00 GHz or faster Requirements Memory: 2 GB RAM • Disk Space: 100 GB • Network Connection: Two network interfaces 100 Mbps • Supported Format: OVF • Supported Hardware: Intel Xeon 64 bit architecture CPU Application Sizing Capacity: - up to 5,000 - Minimum three simultaneous calls endpoints - 50 simultaneous soft phone registrations in any given second - Five Desk Alert Clients simultaneously sending requests (within a second) at a frequency of every five seconds while maintaining call routing and handling performance • CPU: 2 x 2.33 GHz (min) processing cores RAM: 2 GB • HD: 55 GB (min) • Disk 1/0: 3495.5 KB/s Peak • Network 1/0: 131 KB/s Application Sizing Capacity: - 5,001 to 10,000 - Minimum five simultaneous calls endpoints - 100 simultaneous soft phone registrations in any given second - Ten Desk Alert Clients simultaneously sending requests (within a second) at a frequency of every five seconds while maintaining call routing and handling performance • 4 x 2.33 GHz (min) processing cores RAM: 4 GB • HD: 55 GB (min) • Disk 1/0: 3811.8 KB/s Peak • Network 1/0: 199 KB/s Application Sizing Capacity: - 10,001 to 30,000 - Minimum ten simultaneous calls endpoints - 300 simultaneous soft phone registrations in any given second - 20 Desk Alert Clients simultaneously sending requests (within a second) at a frequency of every five seconds while maintaining call routing and handling performance • 8 x 2.33 GHz (min) processing cores RAM: 8 GB • HD: 55 GB (min) • Disk 1/0: 17814.6 KB/s Peak • Network 1/0: 257 KB/s www.91lenable.com August 23, 2013 The E911 Experts. Emergency Routing Service for the US Data Sheet 911 Enable's Emergency Routing Service (ERS) provides organizations r with E911 call routing to over 5,500 Public Safety Answering Points (PSAPs) across the United States. Using a single SIP or PSTN connection, the ERS ensures that the caller's location information is— delivered to the appropriate PSAP. 9ml 1� How it Works The following diagram illustrates how 911 Enable's ERS routes a NENA i2 E911 call. Enterprise/Service Provider Emergency Routing Existing Emergency Network Compliance with all E911 Regulations Service Network Standards-based call routing conforms IP -PBX or PSAP Softswitch 911 Call Server ESGW to all state and FCC regulations, and g SR 1 11 7 9 9 ® follows NENA i2 standards, helping P a SIP p�Qi "�l End user organizations to meet or exceed their ----- PSTN 4a 1U 1 I I — — ST 6 � 9 , -- —— �� E911 obligations. 4b � 5 11 Regional * MGW Largest E911 Coverage ALI ERSOB' Provides 100% nationwide 911 coverage Si �_ across the US and E911 access to 5,500 PSAPs, Gateway over ensuring reliable EC RC emergency Service IS available t0 Users 1. An emergency call is placed by an end user. in all regions. 2. The IP-PBX/softswitch sends the emergency call to the ERS 911 Call Server a Using session initiation protocol (SIP). Superior Network Reliability b Using PSTN, via a media gateway (MGW). With carrier -grade redundant data The IP-PBXAoftswitch also delivers the caller's civic address either embedded in the centers and 100% up -time since 2005, SIP header or via an endpoint identifier. An endpoint identifier is a DID or extension the ERS delivers continuous E911 call that references a civic address already provisioned in the national ALI database. routing service 24/7/365. 3. The 911 Call Server sends the civic address or endpoint identifier to the VPC. 4. a If a civic address is received, it is immediately cached in the VPC. National ALI Database b If an endpoint identifier is received, the VPC queries the National ALI to retrieve the Serves as a central repository for all pre -provisioned civic address. The civic address is then cached in the Vi user records and offers advanced real- s. The VPC uses the civic address to retrieve the appropriate PSAP routing numbers from time provisioning capabilities. the Emergency Routing Service Database (ERSDB). MSAG Validation S. The VPC assigns an Emergency Service Query Key (ESQK) to the call. An ESQK Locations are pre -validated using the references the associated civic address cached in the VPC. The VPC then delivers the ESQK and PSAP routing numbers to the 911 Call Server.** Master Street Address Guide (MSAG) and any errors are automatically 7. The 911 Call Server receives the ESQK and PSAP routing numbers, and sends the call, returned in real-time, along with ESQK, and routing numbers to the Emergency Services Gateway (ESGW). suggested alternatives. This ensures S. The ESGW uses the ESQK and PSAP routing numbers to determine the selective locations are civic -valid and properly router (SR) to which the call and ESQK should be delivered. formatted t0 display at the PSAP. 9. The SR receives the call and ESQK, and delivers them to the appropriate PSAP. 10. The PSAP receives the call and ESQK, which it uses to request ALI location information Security Desk Routing and from the regional ALI database. Notification 11. The regional ALI recognizes the ESQK, and requests the location information from the Delivers 911 calls and custom email VPC based on the ESQK. The VPC returns the cached civic address associated with the alerts to on-site security personnel, current emergency caller back through the regional ALI, to the PSAP. notifying them of the emergency and providing them with the caller's precise * In a failover scenario, the call is routed to the Emergency Call Response Center (ECRL) via an SBC/ location information. PSTN gateway. The ECRC is staffed 24/7/365 by professionally trained personnel who obtain the caller's location information, and deliver the call and location information to the appropriate PSAP. Simple to Deploy and Manage ** In an it call, the VPC delivers a contingency routing number (CRN) to the 911 Call Server. The ERS Offers quick and easy implementation routes the call to the PSAP using PSTN. Location information is not automatically displayed at the PSAP. In a5 little a5 24 hours. The User-friendly Steps 7-11 only apply to i2 call routing. web -based management interface includes an administrative Dashboard and SOAP API. Specifications Datasheet ERS Components Maintenance ITechnical and Support VoIP Positioning Stages ESQK for proper ALI retrieval by the PSAP Support Customer support and troubleshooting Center (VPC) Delivers routing instructions to the 911 Call Server Center (TSC) 24/7/365 Emergency number • Provides the caller's location and callback number to Email and Web support the PSAP • National ALI Steering agreement with various carriers Network Operation 24/7/365 Network monitoring Center (NOC) National ALI Supports location, endpoint, and subscriber records Database (nALI) Accepts records from all 50 states • Real-time Master Street Address Guide (MSAG) validation • Provides instantaneous corrections and alternatives Other Emergency Routing Maintains Emergency Services Number (ESN) Service Database polygon boundaries for VoIP (ERSDB) Geo -codes addresses based on street -level look -up Administrative Used to administer E911 service of submitted address Dashboard Audit data • Determines the physical PSAP for call routing based View reports on caller's coordinates View Call Detail Records (CDRs) • Includes street -level GIS data and information Data Centers Carrier grade, fully redundant provided by the 911 authority 60 Hudson Street, New York City, NY • Two commercial, industry -recognized datasets are 1 Wilshire Blvd, Los Angeles, CA used to geo-code street -level information Security Desk Routing Direct call delivery to security desk Emergency Services Signaling and media interworking point between the and Alerting Three-way call monitoring Gateway (ESGW) IP domain and the conventional selective routing Email alerts to designated distribution list trunks • Connected using redundant SS7 or CAMA trunks to Product Number EN911-LOCMRC (Enterprise Location) each regional selective router EN911-EPOMRC (Enterprise Endpoint) • Converts calls from IP to Public Switched Telephone RE911-SUBMRC (Residential Subscriber) Network (PSTN) • Uses routing information provided by the VPC to Licensing Monthly subscription service deliver the call to the appropriate selective router Based on the number of records provisioned 911 Call Server Handles 911 calls Documentation ERS Standard Operating Procedures • Receives routing instructions from the VPC ERS Support Policies • Forwards calls to the appropriate ESGW Dashboard Manual ERS Networking Interface Description Media Gateway Used for PSTN call delivery only (MGW) Signaling and media interworking point between the Regulatory All state legislations IP domain and the conventional ISDN/PRI trunks Compliance FCC regulations (Title 47, Section 2018) • Converts calls from IP to PSTN • Uses routing information provided by the VPC to Standards NENA i2 (08-001) deliver calls to the appropriate destination Compliance RFC - SIP: 2543, 3261, 2976, 3265, 3262, 3325, 3863, Emergency Call Used for unprovisioned callers and as a failover 4119, 5139 Response Center Ability to reroute user to appropriate PSAP as an - RTSP: 2326 (ECRC) enhanced 911 call - RTP: 1889 • Operated 24/7/365 - SOAP: 3902 • APCO trained and certified staff - PIDF-LO: 5139 • SSL 3.0 Protocol Specification Solution Applicability Enterprises Connectivity Small and Medium Businesses VoIP Service Providers • Hosted PBX • Video Relay Service Call Delivery Connectivity options - PSTN via access number - Public internet - VPN - MPLS - Cross connect • Protocols - SIP/UDP - SIP/TCP - RTP/UDP, G.711 Provisioning Web -based administrative Dashboard • Real-time SOAP/XML interface • SSL encryption • 128 bit crypto key Enhanced 911 5,500 Public Safety Answering Points (PSAPs) across Coverage the US • Delivers basic 911 calls to PSAPs in NENA it coverage areas 911 Enable Emergency SIP connection for organizations using the Emergency Gateway Gateway appliance 8270 Mayrand Montreal, Quebec, Canada H4P 2C5 www.91lenable.com Toll Free: 1-877-862-2835 Email: info@911enable.com SA -Announce ShoreTel® ShoreTel & Syn -Apps Syn -Apps 4__.� Notification. Unified. Product Overview Syn -Apps brings advanced notification, paging, and communication methods to the ShoreTel Call Manager platform. By integrating with all ShoreTel XML enabled handsets, Desktop Notification Clients (PC and Mac), IP speakers and clocks, SA -Announce significantly enhances and extends ShoreTel's current notification capability. Syn -Apps, LLC 2812 N Norwalk, Suite 112 Mesa, Arizona 85215 Solution Overview With thousands of campus deployments, SA -Announce has delivered intelligent notifications via IP SA -Announce phones, speakers, email, SMS, paging/analog systems, hosted services, clocks and more. Features v 9.0.12 associated with SA -Announce include emergency and non -emergency notifications to registered users both on and off -premise. The following list highlights usage -based functions that can be initiated in any of the following scenarios: 1) User -Triggered a. Sequence of buttons on ShoreTel phones b. Mobile device interface C. Desktop / web interface d. Panic buttons, card readers, and other physical security products 2) Automatic a. AMBER Alerts b. Weather alerts C. Facility systems d. Alarm systems e. HVAC systems and more 3) Scheduled a. Bell tones b. Scheduled announcements C. Streaming music www.shoretel.com "From the start, I felt it was very clear that Syn -Apps was the right choice for Menlo School. Their unmatched connectivity to the ShoreTel Unified Communications Platform, combined with their excellent Sales and Support team is a perfect fit for Menlo School. " Eric DeStefano Network Manager Key Features/Benefits Send emergency and non -emergency notifications such as live or stored Audio Notifications, Weather Alerts, AMBER Alerts, Text Messages, and Polls to supported devices. Notifications can be sent to endpoints such as ShoreTel XML IP Phones, Cloud Services (iOS and Android smartphones, Instant Messaging clients, SMS clients, and more), Syn -Apps' Desktop Notification Client, Syn -Apps' Paging Relay, Legacy Paging and Analog Systems, IP Speakers, Clocks, Message Boards, Social Media accounts, and more. Users can review notification group configuration and system user permissions using the SA -Announce Reporting tool. Syn -Apps Analytics is an optional tool which provides users a holistic view of all notification activities – including group names, associated endpoints, notification initiator, activation date and time, and more. Combining Reporting and Analytics provides a new level of business intelligence to organizations than ever before. Organizations can now realize the effectiveness of their notifications which helps to prepare Menlo School and improve reaction and resolution strategies during critical events. Customer Value ShoreTel IP telephony solution infrastructure provides businesses with a secure, cost-effective, and scalable VoIP solution that is easy to manage. SA -Announce integrates with all ShoreTel XML enabled handsets, desktops, IP speakers, clocks, and more. In addition to these on -premise endpoints, SA -Announce can be combined with Syn -Apps' Cloud Services to extend an organizations' ability to deliver notifications to off -premise endpoints. SA - Announce significantly enhances and extends ShoreTel's current paging and notification solutions. About Syn -Apps Syn -Apps brings unified communication based emergency and non -emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn -Apps for advanced critical communication, paging, marketing, and alerting. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn -Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071. About ShoreTel, Inc. ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-877- 80SHORE. Disclaimer Solution Brief — Page 2 ShoreTel® 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com Copyright © 2011 ShoreTel. All rights reserved. The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not Syn -Apps, LLC test the Member's solution under load or assess the scalability of the Member's solution. It is the 2812 N Norwalk responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces. Suite 112 Mesa, Arizona 85215 The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's Phone: 866-664-6071 published software interfaces. This does not imply any support for the Member's solution directly. Fax: 866-659-8999 Customers or reseller partners will need to work directly with the Member to obtain support for their Technical Support: 866-664-6071 solution. option 2 Web: www.svn-apps.com Solution Brief — Page 2 ShoreTel® 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com Copyright © 2011 ShoreTel. All rights reserved. The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Nz� ERTES YOKE A DATA NETWORKS Customer: City of Delray Beach Don Marese 100 NW 1st Ave Delray Beach, FL 33444 Verteks Consulting, Inc. Voice and Data Networks Phone: (352) 401-0909 Fax: (352) 401-0903 Web: www.verteks.com QUOTE Date Quote # 11/16/15 VCIQ9121 Phone: (561) 243-7146 Fax: E -Mail: marese@mydelraybeach.com Terms Rep P.O. Number Ship Via Matt Qty I Description Unit Price Ext. Price Core UC Platform Rack Mount Server for HQ Server + DVS Server + ECC Server HP ProLiant DL160 Gen9 Base - Server - Rack -Mountable - 1 U - 2 -way - 1 x Xeon E5 -2620V3 / 2.4 GHz - RAM 16 GB - SAS - hot -swap 2.5" - no HDD - GigE The HP ProLiant DL160 Gen9 is the next generation 2P 1 U value server replacing DL360e Gen8. It delivers the right balance of performance, storage, reliability, manageability and efficiency in a dense and compact chassis, to meet the needs of a diverse set of customers- from SMBs and service providers with a wide range of workloads - from general purpose IT to the New Style of IT, such as, Big Data and Cloud. HP Internal DVD -Writer - Jack Black - DVD-RAM/±R/±RW Support - 24x CD Read/24x CD Write/24x CD Rewrite - 8x DVD Read/8x DVD Write/8x DVD Rewrite - Double -layer Media Supported - SATA/150 The DVD RW drive is capable of reading DVD 4.7 GB through 8.5 GB media. It can also read standard stamped, CD -R, and CD -RW media.This drive supports writing to CD -R, CD -RW, DVD +R/RW, and DVD -R/RW media via software utilities. For Microsoft® operating systems, this is available by installing the included Roxio software disk.For other operating systems, an operating system -specific software utility is required for writing to media. The DVD -ROM drive is designed to read not only CD-ROM and CD -R/RW discs but also DVD -ROM, DVD -RAM, DVD +R/RW and DVD -R/RW discs. (2) HP 500 GB 2.5" Internal Hard Drive - SATA - 7200 rpm HP SATA hard drives are designed for reliability and mass storage demanded by today's server and storage environments. The SATA hard drive portfolio is categorized into two categories: Entry (ETY) and Midline (MDL) hard drives. HP SATA Entry hard drives are the lowest unit -cost solution for entry level servers. Designed for economical reliability and performance for non -mission critical applications, Entry and Midline SATA hard drives provide the best price advantage for these lower workload environments. These hard drives are available in Small Form Factor (2.5in) and Large Form Factor (3.5in) for both hot plug and non -hot plug environments. 01/04/16 13:05:59 $4,602.00 $13,806.00 Page 1 Of 1 of 7 Qty I Description Unit Price Ext. Price HP Foundation Care - 3 Year Extended Service - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical Service 33 Additional Site License $321.75 $10,617.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Distributed Voice Services License $646.75 $646.75 36 Kit, rack mounting tray $65.00 $2,340.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 33 Kit, Analog Harmonica & Telco 25PR $64.35 $2,123.55 Cable and Analog Connector Bar For ShoreGear Voice Switches 2 ShoreGear 30 $1,036.75 $2,073.50 ShoreGear 30 - 1 U half width, Max Capacities - 30 IP phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8 or later) 28 ShoreGear 50V $1,621.75 $45,409.00 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. ShoreGear 90 $1,946.75 $5,840.25 The ShoreGear-90 is a 1 U half -width voice switch that supports up to 90 IP phones and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. The ShoreGear-90 communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90 interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message. ShoreGear 90V $2,401.75 $7,205.25 The ShoreGear-90V is a 1 U half -width voice switch that supports up to 90 IP phones, 90 voicemail mailboxes, and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. This switch supports integrated voicemail capability with 56 hours of voicemail storage. The ShoreGear-90V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 01/04/16 13:05:59 Page 2 Of 2of7 Qty Description Unit Price Ext. Price 5 ShoreGear 220T1 $3,896.75 $19,483.75 The ShoreGear 220T1 is a 1 U half-width voice switch that supports up to 220 IP phones, or up to 70 IP phones and an T1 simultaneously. Supports combinations of IP Phones, SIP Trunks or Extensions, Make-Me-Conference ports and T1. 4 ShoreGear T1k $2,271.75 $9,087.00 The ShoreGear-T1 k provides higher density trunking to the central office using T1 or PRI signaling. The ShoreGear-T1 k can also be used as a gateway to legacy PBX systems. 5 ShoreGear 24A $1,946.75 $9,733.75 The ShoreGear-24A supports up to 24 analog extension ports. The ShoreGear-24A interfaces to standard analog telephones (FXS) 3 including CLASS feature phones with Caller ID Name and Number $130.00 $390.00 and Message Waiting. 1 SA-100 appliance required to host Conferencing and Instant Messaging. $1,621.75 $1,621.75 1 Requires ShoreTel 12 or later. $3,250.00 $3,250.00 The ShoreTel SA-100 Conferencing Bridge provides conferencing and collaboration features, cost-effectively. Conferencing and instant messaging services are fully managed through ShoreTel Director. The SA-100 Conferencing Bridge supports up to 500 instant message clients, up to 50 simultaneous audio conferencing ports, up to 30 simultaneous web conferencing ports, and up to 16 200 conferences. The SA-100 can be deployed anywhere, including into $32.50 $6,500.00 01/04/16 a corporate DMZ. The appliance has been tested with well-known Page 3 Of 7 security tools for potential application and network vulnerabilities. 2 10 Concurrent Audio Conferencing Ports. Requires ShoreTel 12 or later. $1,137.50 $2,275.00 2 10 Concurrent Web Conferencing Ports. Requires ShoreTel 12 or later. $1,137.50 $2,275.00 1 ECC Base 10 Package for release 7 and above. $5,527.60 $5,527.60 Includes server based software for contact center. Includes 10 Agent licenses (inbound voice / callbacks), 30 IVR Port,1 Supervisor, 2 group/agent feed licenses. Only one Base Package needed per server. 1 ShoreTel Call Recorder - Base package, includes 5 simultaneous sessions $3,250.00 $3,250.00 The ShoreTel Call Recorder application runs as a Microsoft Windows service. The software is composed of several separately install software components. They are: Call Recorder Service; Call Recorder Administration Utility; Call Recorder Client; and the Call Recorder Web Player. The Base package includes 5 simultaneous sessions. 3 ShoreTel Call Recorder - Add-on, 5 sessions. (Requires SHO -18024) $130.00 $390.00 Additional session contains licenses for five (5) users. Increases the simultaneous session capability of the call recorder. 1 ShoreWare Emergency Notification, 6 or more $3,250.00 $3,250.00 E911 Notification Application supplements the native E911 support built into the ShoreTel system. This application provides site administrators with an extra level of oversight and security by automatically alerting them with audible desktop screen pops and by placing notification calls to all configured phone numbers when a 911 event is detected on the ShoreTel system. 200 SIP Trunk Software License $32.50 $6,500.00 01/04/16 13:05:59 Page 3 Of 7 3of7 Qty I Description Unit Price I Ext. Price 8 SIP Trunk Software License - for IVR integration $32.50 $260.00 500 Extension & Mailbox License $130.00 $65,000.00 An Extension and Mailbox license is required for each IP phone that will have voicemail. Enables the user to have access to all voicemail, find-me/follow-me and Office Anywhere features. Includes a license for Personal Communicator. Communicator gives users the equivalent of a desktop PBX -a powerful, all-purpose tool for managing voice communications. With ShoreTel Communicator, workers can quickly browse contacts and make calls from local directories or from Microsoft Outlook. 354 Extension -only License - for Conference Phones & Analog Stations $91.00 $32,214.00 An Extension Only License is required for each IP or analog device that will connect to the system that does not require voicemail. 37 ShorePhone IP420 $122.85 $4,545.45 The single -line IP 420 is a cost-effective SIP telephone ideal for general office use including lobbies, classrooms and dorm rooms. The IP 420 has 2 line appearances, a backlit LCD screen, a half duplex speakerphone and an integrated Ethernet switch, allowing a network drop to be shared with a desktop PC. Features keys include: Transfer, Conference, Hold, Intercom, Redial (History), Voicemail, Options, Volume, Mute, Directory. Includes a headset jack with LED indicator. 663 ShorePhone IP48OG $239.85 $159,020.55 ShoreTel's advanced phone, the IP 480g provides 8 line appearances, expanded call history, visual voice mail and an integrated 10/100/1000 Ethernet switch, allowing a network drop to be shared with a desktop PC. 37 ShorePhone IP485G $278.85 $10,317.45 ShoreTel's advanced phone, the IP 485g provide a full color display, 8 line appearances, expanded call history, visual voice mail and an integrated 10/100/1000 Ethernet switch, allowing a network drop to be shared with a desktop PC. 50 ShorePhone IP655 $486.85 $24,342.50 ShoreTel's most advanced telephone, the IP 655 provides 12 -line appearances, a large backlit touch color display and haptic (vibrational) feedback. Advanced microphone technology delivers superb speakerphone capability for offices and small and midsize conference rooms when used with the optional extension microphone accessories. 171 Installation & Configuration - Day $1,000.00 $171,000.00 5 Installation & Configuration - ECC - Day $1,000.00 $5,000.00 24 Training - Day $800.00 $19,200.00 1 BrightMetrics Reporting (Core + ECC, 500+, 1 Year) $3,278.00 $3,278.00 ShoreCare Partner Support (1 Year, No Phones) $64,985.62 $64,985.62 Adds the listed ShoreTel equipment and software to the customer's existing support plan under the same terms and conditions. Su bTotal $714,569.47 01/04/16 13:05:59 Page 4 Of 4of7 Qty I Description Unit Price Ext. Price pair) (*) Network Analysis 1 Desk Alert Software (Enterprise wide unlimitted license) (*) $8,250.00 $8,250.00 1 Equipment Rental $12,000.00 $12,000.00 1 Verteks Labor $22,600.00 $22,600.00 1 ShoreTel Cordless Phone Starter Kit : IP930D DECT Phone (Optional) SubTotal The IP 930D delivers a comparable feature set to the IP230 in a $34,600.00 911 Enable 1 Emergency Gateway Appliance with 2,500 endpoint license (Per appliance $49,500.00 $49,500.00 pair) (*) 1 Desk Alert Software (Enterprise wide unlimitted license) (*) $8,250.00 $8,250.00 1 Pro Services $8,800.00 $8,800.00 5 Installation & Configuration $1,000.00 $5,000.00 SubTotal $71,550.00 Cordless Option 1 ShoreTel Cordless Phone Starter Kit : IP930D DECT Phone (Optional) $389.35 $389.35 The IP 930D delivers a comparable feature set to the IP230 in a cordless phone, including three line appearances, four function keys, three soft keys, and a 2.5 mm headset jack. One Base supports up to four handsets, and a single site or location can support up to a maximum of 40 handsets in the USA. Optional Repeaters extend the distance IP 930D users can roam from the Base but may reduce the total number of handsets that can be used in the same airspace. SubTotal $0.00 VPN Concentrator Option 1 VPN Concentrator Model 5300LF2, Bundle - Includes Licenses for 25 $3,896.75 $3,896.75 Connections (Optional) The ShoreTel VPN Concentrator securely connects remote IP phones to the rest of the system, enabling IT staff to implement a very secure and flexible remote work policy. Remote users simply connect a ShoreTel IP phone to a broadband router, and with minimal configuration establish a secure tunnel to the ShoreTel VPN Concentrator. Once connected, their phone acts as thought it was located in the office. Model 5300 supports up to 100 simultaneous VPN connections. 01/04/16 13:05:59 Page 5 Of 7 5of7 Qty Description Unit Price Ext. Price 25 ShorePhone IP230g - Black (Optional) $213.85 $5,346.25 Ideal for the knowledge worker who relies on telephone communications, the IP 230g delivers a wealth of features including three line appearances, eight function keys, four soft keys and a headset jack. Includes an Integrated VPN Client, Gigabit Ethernet, Full Duplex Speakerphone. The eight function keys include transfer, conference, intercom, hold, voice mail, options, directory and redial. The phone has complete audio controls for the handset, speakerphone and headset. The IP 230g features a high contrast 24 character by 5 line display. Available in black or silver. SubTotal $0.00 Mobility Option 1 ShoreTel Mobility Router 4000 Appliance; supports up to 1000 users when $4,546.75 $4,546.75 the appropriate number of client access licenses are purchased. (Optional) 190 ShoreTel Mobility Client Access License (Optional) $97.50 $18,525.00 License for one end user; includes one ShoreTel SIP Device License and one ShoreTel Mobile Access License (minimum order quantity is 10). 1 ShoreCare Partner Support (1 Year, No Phones) (Optional) $4,259.40 $4,259.40 Adds the listed ShoreTel equipment and software to the customer's existing support plan under the same terms and conditions. SubTotal $0.00 Web Dialer Option 20 ShoreTel Web+App Dialer Bundle 50 (Optional) $600.00 $12,000.00 1 ShoreCare Partner Support (1 Year, No Phones) (Optional) $2,400.00 $2,400.00 Adds the listed ShoreTel equipment and software to the customer's existing support plan under the same terms and conditions. SubTotal $0.00 SynApps Paging Option 800 Announce -ST -T2 SA -Announce w/Schedules for ShoreTel platform. $28.00 $22,400.00 (Optional) 34 SA -Announce Aux Site License plus Paging Relay Hardware (Optional) $850.00 $28,900.00 800 1 year of Syn -Apps Maintenance: SA -Announce T2 ShoreTel (Optional) $5.60 $4,480.00 34 1 year of Syn -Apps Maintenance - SA -Announce Aux Site license plus $170.00 $5,780.00 paging relay hardware (Optional) 800 Second year of Syn -Apps Maintenance: SA -Announce T2 ShoreTel $4.76 $3,808.00 (Optional) 34 1 year of Syn -Apps Maintenance - SA -Announce Aux Site license plus $145.00 $4,930.00 paging relay hardware (Optional) SubTotal $0.00 Virtual Option Deduct the following items: 01/04/16 13:05:59 Page 6 Of 7 6of7 Qty Description Unit Price Ext. Price -2 ShoreGear 220T1 (Optional) $3,896.75 -$7,793.50 The ShoreGear 220T1 is a 1 U half-width voice switch that supports up to 220 IP phones, or up to 70 IP phones and an T1 simultaneously. Supports combinations of IP Phones, SIP Trunks or Extensions, Make-Me-Conference ports and T1. -1 ShoreGear 30 (Optional) $1,036.75 -$1,036.75 ShoreGear 30 - 1 U half width, Max Capacities - 30 IP phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8 or later) -1 SA-100 appliance required to host Conferencing and Instant Messaging. $1,621.75 -$1,621.75 Requires ShoreTel 12 or later. (Optional) The ShoreTel SA-100 Conferencing Bridge provides conferencing and collaboration features, cost-effectively. Conferencing and instant messaging services are fully managed through ShoreTel Director. The SA-100 Conferencing Bridge supports up to 500 instant message clients, up to 50 simultaneous audio conferencing ports, up to 30 simultaneous web conferencing ports, and up to 16 conferences. The SA-100 can be deployed anywhere, including into a corporate DMZ. The appliance has been tested with well-known security tools for potential application and network vulnerabilities. -200 SIP Trunk Software License (Optional) $32.50 -$6,500.00 And add the following items: 1 ShoreTel Virtual Conference Appliance (Optional) $0.00 $0.00 1 Virtual Phone Capacity License - Qty 200 (Optional) $3,250.00 $3,250.00 1 Virtual Phone Capacity License - Qty 50 (Optional) $1,137.50 $1,137.50 4 Virtual SIP Trunk License - Qty 50 (Optional) $2,437.50 $9,750.00 1 ShoreCare Partner Support (1 Year, No Phones) (Optional) $400.20 -$400.20 Adds the listed ShoreTel equipment and software to the customer's existing support plan under the same terms and conditions. SubTotal $0.00 SubTotal $820,719.47 Sales Tax $0.00 Shipping $0.00 Total $820,719.47 All invoices/statements/bills shall be due when rendered. Any amounts remaining unpaid after thirty (30) days from the date of the invoices/statements/bills shall bear interest at the highest lawful rate from the date of the invoices/statements/bills, including postjudgment, until paid in full. In the event this account is referred to an attorney for collection, customer and customer's agent signing this invoice agree to pay all costs of collection and a reasonable attorneys' fee, through the appellate proceedings, regardless of whether suit is initiated, and including bankruptcy attorneys fees and costs should the customer and agent, or any one of them, file bankruptcy. Approved By: Please sign and print name 01/04/16 13:05:59 Order Date: Page 7 Of 7of7 Nz� ERTES YOKE A DATA NETWORKS Customer: City of Delray Beach Gwen Spencer 100 NW 1 st Ave Delray Beach, FL 33444 Verteks Consulting, Inc. Voice and Data Networks Phone: (352) 401-0909 Fax: (352) 401-0903 Web: www.verteks.com QUOTE Date Quote # 01/04/16 VCIQ9235 Phone: (561) 243-7149 Fax: E -Mail: spencerg@mydelraybeach.com Terms Rep P.O. Number Ship Via Matt Qty I Description Unit Price Ext. Price City Hall Rack Mount Server for HQ Server + DVS Server + ECC Server HP ProLiant DL160 Gen9 Base - Server - Rack -Mountable - 1 U - 2 -way - 1 x Xeon E5 -2620V3 / 2.4 GHz - RAM 16 GB - SAS - hot -swap 2.5" - no HDD - GigE The HP ProLiant DL160 Gen9 is the next generation 2P 1 U value server replacing DL360e Gen8. It delivers the right balance of performance, storage, reliability, manageability and efficiency in a dense and compact chassis, to meet the needs of a diverse set of customers- from SMBs and service providers with a wide range of workloads - from general purpose IT to the New Style of IT, such as, Big Data and Cloud. HP Internal DVD -Writer - Jack Black - DVD-RAM/±R/±RW Support - 24x CD Read/24x CD Write/24x CD Rewrite - 8x DVD Read/8x DVD Write/8x DVD Rewrite - Double -layer Media Supported - SATA/150 The DVD RW drive is capable of reading DVD 4.7 GB through 8.5 GB media. It can also read standard stamped, CD -R, and CD -RW media.This drive supports writing to CD -R, CD -RW, DVD +R/RW, and DVD -R/RW media via software utilities. For Microsoft® operating systems, this is available by installing the included Roxio software disk.For other operating systems, an operating system -specific software utility is required for writing to media. The DVD -ROM drive is designed to read not only CD-ROM and CD -R/RW discs but also DVD -ROM, DVD -RAM, DVD +R/RW and DVD -R/RW discs. (2) HP 500 GB 2.5" Internal Hard Drive - SATA - 7200 rpm HP SATA hard drives are designed for reliability and mass storage demanded by today's server and storage environments. The SATA hard drive portfolio is categorized into two categories: Entry (ETY) and Midline (MDL) hard drives. HP SATA Entry hard drives are the lowest unit -cost solution for entry level servers. Designed for economical reliability and performance for non -mission critical applications, Entry and Midline SATA hard drives provide the best price advantage for these lower workload environments. These hard drives are available in Small Form Factor (2.5in) and Large Form Factor (3.5in) for both hot plug and non -hot plug environments. 01/04/16 13:04:26 $4,602.00 $9,204.00 Page 1 Of 22 1 of 22 Qty I Description Unit Price Ext. Price HP Foundation Care - 3 Year Extended Service - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical Service 3 Kit, rack mounting tray $65.00 $195.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches 1 ShoreGear 30 $1,036.75 $1,036.75 ShoreGear 30 - 1 U half width, Max Capacities - 30 IP phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8 or later) 3 ShoreGear 220T1 $3,896.75 $11,690.25 The ShoreGear 220T1 is a 1 U half-width voice switch that supports up to 220 IP phones, or up to 70 IP phones and an T1 simultaneously. Supports combinations of IP Phones, SIP Trunks or Extensions, Make-Me-Conference ports and T1. 2 ShoreGear T1k $2,271.75 $4,543.50 The ShoreGear-T1 k provides higher density trunking to the central office using T1 or PRI signaling. The ShoreGear-T1 k can also be used as a gateway to legacy PBX systems. 4 ShoreGear 24A $1,946.75 $7,787.00 The ShoreGear-24A supports up to 24 analog extension ports. The ShoreGear-24A interfaces to standard analog telephones (FXS) including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 SA-100 appliance required to host Conferencing and Instant Messaging. $1,621.75 $1,621.75 Requires ShoreTel 12 or later. The ShoreTel SA-100 Conferencing Bridge provides conferencing and collaboration features, cost-effectively. Conferencing and instant messaging services are fully managed through ShoreTel Director. The SA-100 Conferencing Bridge supports up to 500 instant message clients, up to 50 simultaneous audio conferencing ports, up to 30 simultaneous web conferencing ports, and up to 16 conferences. The SA-100 can be deployed anywhere, including into a corporate DMZ. The appliance has been tested with well-known security tools for potential application and network vulnerabilities. 2 10 Concurrent Audio Conferencing Ports. Requires ShoreTel 12 or later. $1,137.50 $2,275.00 10 Concurrent Web Conferencing Ports. Requires ShoreTel 12 or later. $1,137.50 $2,275.00 ECC Base 10 Package for release 7 and above. $5,527.60 $5,527.60 Includes server based software for contact center. Includes 10 Agent licenses (inbound voice / callbacks), 30 IVR Port,1 Supervisor, 2 group/agent feed licenses. Only one Base Package needed per server. 01/04/16 13:04:26 Page 2 Of 22 2 of 22 Qty I Description Unit Price I Ext. Price ShoreTel Call Recorder - Base package, includes 5 simultaneous sessions $3,250.00 $3,250.00 The ShoreTel Call Recorder application runs as a Microsoft Windows service. The software is composed of several separately install software components. They are: Call Recorder Service; Call Recorder Administration Utility; Call Recorder Client; and the Call Recorder Web Player. The Base package includes 5 simultaneous sessions. ShoreTel Call Recorder - Add-on, 5 sessions. (Requires SHO -18024) $130.00 $390.00 Additional session contains licenses for five (5) users. Increases the simultaneous session capability of the call recorder. ShoreWare Emergency Notification, 6 or more $3,250.00 $3,250.00 E911 Notification Application supplements the native E911 support built into the ShoreTel system. This application provides site administrators with an extra level of oversight and security by automatically alerting them with audible desktop screen pops and by placing notification calls to all configured phone numbers when a 911 event is detected on the ShoreTel system. 200 SIP Trunk Software License $32.50 $6,500.00 8 SIP Trunk Software License - for IVR integration $32.50 $260.00 500 Extension & Mailbox License $130.00 $65,000.00 An Extension and Mailbox license is required for each IP phone that will have voicemail. Enables the user to have access to all voicemail, find-me/follow-me and Office Anywhere features. Includes a license for Personal Communicator. Communicator gives users the equivalent of a desktop PBX -a powerful, all-purpose tool for managing voice communications. With ShoreTel Communicator, workers can quickly browse contacts and make calls from local directories or from Microsoft Outlook. 354 Extension -only License - for Conference Phones & Analog Stations $91.00 $32,214.00 An Extension Only License is required for each IP or analog device that will connect to the system that does not require voicemail. 37 ShorePhone IP420 $122.85 $4,545.45 The single -line IP 420 is a cost-effective SIP telephone ideal for general office use including lobbies, classrooms and dorm rooms. The IP 420 has 2 line appearances, a backlit LCD screen, a half duplex speakerphone and an integrated Ethernet switch, allowing a network drop to be shared with a desktop PC. Features keys include: Transfer, Conference, Hold, Intercom, Redial (History), Voicemail, Options, Volume, Mute, Directory. Includes a headset jack with LED indicator. 663 ShorePhone IP48OG $239.85 $159,020.55 ShoreTel's advanced phone, the IP 480g provides 8 line appearances, expanded call history, visual voice mail and an integrated 10/100/1000 Ethernet switch, allowing a network drop to be shared with a desktop PC. 37 ShorePhone IP485G $278.85 $10,317.45 ShoreTel's advanced phone, the IP 485g provide a full color display, 8 line appearances, expanded call history, visual voice mail and an integrated 10/100/1000 Ethernet switch, allowing a network drop to be shared with a desktop PC. 01/04/16 13:04:26 Page 3 Of 22 3 of 22 Qty I Description Unit Price Ext. Price 50 ShorePhone IP655 $486.85 $24,342.50 ShoreTel's most advanced telephone, the IP 655 provides 12-line appearances, a large backlit touch color display and haptic (vibrational) feedback. Advanced microphone technology delivers superb speakerphone capability for offices and small and midsize conference rooms when used with the optional extension microphone accessories. 171 Installation & Configuration - Day $1,000.00 $171,000.00 5 Installation & Configuration - ECC - Day $1,000.00 $5,000.00 24 Training - Day $800.00 $19,200.00 1 BrightMetrics Reporting (Core + ECC, 500+, 1 Year) $3,278.00 $3,278.00 1 ShoreCare Partner Support (1 Year, No Phones) $64,985.62 $64,985.62 Adds the listed ShoreTel equipment and software to the customer's existing support plan under the same terms and conditions. SubTotal $620,723.77 Network Analysis 1 Equipment Rental $12,000.00 $12,000.00 1 Verteks Labor $22,600.00 $22,600.00 SubTotal $34,600.00 911 Enable 1 Emergency Gateway Appliance with 2,500 endpoint license (Per appliance $49,500.00 $49,500.00 pair) (*) 1 Desk Alert Software (Enterprise wide unlimitted license) (*) $8,250.00 $8,250.00 1 Pro Services $8,800.00 $8,800.00 5 Installation & Configuration $1,000.00 $5,000.00 SubTotal $71,550.00 Failover Site 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. SubTotal $321.75 Police Department 1 Rack Mount Server for HQ Server + DVS Server + ECC Server $4,602.00 $4,602.00 01/04/16 13:04:26 Page 4 Of 22 4 of 22 Qty I Description Unit Price I Ext. Price HP ProLiant DL160 Gen9 Base -Server - Rack -Mountable - 11.1 - 2 -way - 1 x Xeon E5 -2620V3 / 2.4 GHz - RAM 16 GB - SAS - hot -swap 2.5" - no HDD - GigE The HP ProLiant DL160 Gen9 is the next generation 2P 1 U value server replacing DL360e Gen8. It delivers the right balance of performance, storage, reliability, manageability and efficiency in a dense and compact chassis, to meet the needs of a diverse set of customers- from SMBs and service providers with a wide range of workloads - from general purpose IT to the New Style of IT, such as, Big Data and Cloud. HP Internal DVD -Writer - Jack Black - DVD-RAM/±R/±RW Support - 24x CD Read/24x CD Write/24x CD Rewrite - 8x DVD Read/8x DVD Write/8x DVD Rewrite - Double -layer Media Supported - SATA/150 The DVD RW drive is capable of reading DVD 4.7 GB through 8.5 GB media. It can also read standard stamped, CD -R, and CD -RW media.This drive supports writing to CD -R, CD -RW, DVD +R/RW, and DVD -R/RW media via software utilities. For Microsoft® operating systems, this is available by installing the included Roxio software disk.For other operating systems, an operating system -specific software utility is required for writing to media. The DVD -ROM drive is designed to read not only CD-ROM and CD -R/RW discs but also DVD -ROM, DVD -RAM, DVD +R/RW and DVD -R/RW discs. (2) HP 500 GB 2.5" Internal Hard Drive - SATA - 7200 rpm HP SATA hard drives are designed for reliability and mass storage demanded by today's server and storage environments. The SATA hard drive portfolio is categorized into two categories: Entry (ETY) and Midline (MDL) hard drives. HP SATA Entry hard drives are the lowest unit -cost solution for entry level servers. Designed for economical reliability and performance for non -mission critical applications, Entry and Midline SATA hard drives provide the best price advantage for these lower workload environments. These hard drives are available in Small Form Factor (2.5in) and Large Form Factor (3.5in) for both hot plug and non -hot plug environments. HP Foundation Care - 3 Year Extended Service - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Physical Service 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Distributed Voice Services License $646.75 $646.75 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches 2 ShoreGear 220T1 $3,896.75 $7,793.50 The ShoreGear 220T1 is a 1 U half -width voice switch that supports up to 220 IP phones, or up to 70 IP phones and an T1 simultaneously. Supports combinations of IP Phones, SIP Trunks or Extensions, Make -Me -Conference ports and T1. 01/04/16 13:04:26 Page 5 Of 22 5 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 30 $1,036.75 $1,036.75 ShoreGear 30 - 1 U half width, Max Capacities - 30 IP phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8 or later) ShoreGear T1k $2,271.75 $4,543.50 The ShoreGear-T1 k provides higher density trunking to the central office using T1 or PRI signaling. The ShoreGear-T1 k can also be used as a gateway to legacy PBX systems. ShoreGear 24A $1,946.75 $1,946.75 The ShoreGear-24A supports up to 24 analog extension ports. The ShoreGear-24A interfaces to standard analog telephones (FXS) including CLASS feature phones with Caller ID Name and Number and Message Waiting. SubTotal $21,020.35 Fire Station 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $130.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 90 $1,946.75 $3,893.50 The ShoreGear-90 is a 1 U half -width voice switch that supports up to 90 IP phones and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. The ShoreGear-90 communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90 interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message. ShoreGear 90V $2,401.75 $2,401.75 The ShoreGear-90V is a 1 U half -width voice switch that supports up to 90 IP phones, 90 voicemail mailboxes, and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. This switch supports integrated voicemail capability with 56 hours of voicemail storage. The ShoreGear-90V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $6,811.35 Fire Station 2 01/04/16 13:04:26 Page 6 Of 22 6 of 22 Qty Description Unit Price Ext. Price 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half-width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Fire Station 3 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Fire Station 4 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 01/04/16 13:04:26 Page 7 Of 22 7 of 22 Qty I Description Unit Price Ext. Price 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half-width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Fire Station 5 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Fire Station 6 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 8 Of 22 8 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Lakeview Golf Course Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Wellness Center Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 9 Of 22 9 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Municipal Golf Course Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Environmental Services Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 10 Of 22 10 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 90 $1,946.75 $1,946.75 The ShoreGear-90 is a 1 U half -width voice switch that supports up to 90 IP phones and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. The ShoreGear-90 communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90 interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message. ShoreGear 90V $2,401.75 $2,401.75 The ShoreGear-90V is a 1 U half -width voice switch that supports up to 90 IP phones, 90 voicemail mailboxes, and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. This switch supports integrated voicemail capability with 56 hours of voicemail storage. The ShoreGear-90V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $4,799.60 Community Land Trust 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Catherine Strong Park 01/04/16 13:04:26 Page 11 Of 22 11 of 22 Qty Description Unit Price Ext. Price 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half-width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Pompey Park 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Veterans Park 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 01/04/16 13:04:26 Page 12 Of 22 12 of 22 Qty I Description Unit Price Ext. Price 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half-width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Miller Park 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 1 ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. 1 Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Teen Center 1 Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. 1 Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 13 Of 22 13 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Delray Volunteer Center Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Delray Tennis Center Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 14 Of 22 14 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Tennis Center Ticket Booth Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Pompey Pool Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 15 Of 22 15 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Delray Swim & Tennis Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Soccer Complex Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 16 Of 22 16 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Neighborhood Resources Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Delray PD Substation Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 17 Of 22 17 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Delray PD Training Center Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Federspiel Garage Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 18 Of 22 18 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Ocean Rescue HQ Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Parks Maintenance Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 19 Of 22 19 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Old School Square Parking Garage Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 Delray Center for the Performing Arts Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches 01/04/16 13:04:26 Page 20 Of 22 20 of 22 Qty I Description Unit Price I Ext. Price ShoreGear 90V $2,401.75 $2,401.75 The ShoreGear-90V is a 1 U half -width voice switch that supports up to 90 IP phones, 90 voicemail mailboxes, and up to a maximum of 12 analog ports - 8 loop start trunk and 4 analog extension ports. This switch supports integrated voicemail capability with 56 hours of voicemail storage. The ShoreGear-90V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-90V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,852.85 Delray Beach Public Library Additional Site License $321.75 $321.75 One additional site license is required for each remote ShoreTel site connected to the system. Kit, rack mounting tray $65.00 $65.00 For ShoreGear Switch 1 U half width, holds two 1 U half width switches ShoreGear 50V $1,621.75 $1,621.75 The ShoreGear-50V is a 1 U half -width voice switch that supports up to 50 IP phones, 50 voicemail mailboxes, and up to a maximum of 6 analog ports - 4 loop start trunk and 2 analog extension ports. This switch also supports integrated voicemail capability with 22 hours of voicemail storage. The ShoreGear-50V communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-50V interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting. Kit, Analog Harmonica & Telco 25PR $64.35 $64.35 Cable and Analog Connector Bar For ShoreGear Voice Switches SubTotal $2,072.85 SubTotal $820,719.47 Sales Tax $0.00 Shipping $0.00 Total $820,719.47 01/04/16 13:04:26 Page 21 Of 22 21 of 22 All invoices/statements/bills shall be due when rendered. Any amounts remaining unpaid after thirty (30) days from the date of the invoices/statements/bills shall bear interest at the highest lawful rate from the date of the invoices/statements/bills, including postjudgment, until paid in full. In the event this account is referred to an attorney for collection, customer and customer's agent signing this invoice agree to pay all costs of collection and a reasonable attorneys' fee, through the appellate proceedings, regardless of whether suit is initiated, and including bankruptcy attorneys fees and costs should the customer and agent, or any one of them, file bankruptcy. Approved By: Please sign and print name Order Date: 01/04/16 13:04:26 Page 22 Of 22 22 of 22 City of Delray Beach 2016-049 e00988002fc341 bcb3ele2ftNb9a5014Am VOIP-Proposed nang Software License) Please itemize all required software license/ subscription fees, by product or module (include the Subscription proposed version and release number). Include any third party software / subscription that requires Fees licensing- whether via your organization or independently -in order to meet the Requirements. 1 ShoreTel Licenses 2 BrightMetncs Licening 3 911 Enable Licenses 4 5 6 7 8 S/W Maintenance & Support(M&S) Please itemize any post -implementation maintenance and supportfees. MRC VOIP - Proposed Pricing Initial 1st Year Proposed Year 3rd Year 4th Year 5th Year Total $0 $135,778 $135,778 $0 $3,278 $3,278 $3,278 $3,278 $3,278 $3,278 $19,668 $0 $8,250 $8,250 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $364,828 $0 $0 $0 $0 $0 $147,306 $3,278 $3,278 $3,278 $3,278 $3,278 $163,696 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $364,828 $0 $0 $0 $0 $0 $364,828 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 VPN Concentrator Option for Remote Workers $0 $0 $0 $0 $0 $719 $0 $0 61 $0 $0 $0 $0 $0 $0 $0 $0 $0 Please itemize all server or CODB-side hardware required to run your solution (assuming a dedicated environment that meets your proposed topology for our organization). CODB reserves the nght to Hardnae, purchase any recommended hardware from a third or. party vend 15 ShoreTel Equipment $0 $364,828 $364,828 16 17 18 19 20 21 22 23 24 H/W Maintenance & Support(M&S) Please itemize any post -implementation maintenance and support fees. 25 ShoreTel Platinum Partner Support -One Year, No Phones 26 27 28 29 30 31 32 33 34 Please itemize the total cost by function or phase to implement the proposed solution including: project management, configuration and any customization development to support your responses on the Implement Requirements worksheet, legacy data migration, system testing, deployment, and both end-user and ation system administratortraining. Please include any travel and expenses estimated costs. 35 ShoreTel Installation 36 Network Analysis 37 911 Enable 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $364,828 $0 $0 $0 $0 $0 $364,828 $0 $64,986 $64,986 $64,986 $64,986 $64,986 $64,986 $389,916 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $64,986 $64,986 $64,986 $64,986 $64,986 $64,986 $389,916 $0 $195,200 $195,200 $0 $34,600 $34,600 $0 $13,800 $13,800 $0 Optional $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 VPN Concentrator Option for Remote Workers $0 $0 $719 $0 $0 $719 $0 $0 61 $0 $0 $23,072 $0 $0 $4,259 $0 $0 $44,369 $0 $0 $0 $0 $0 $2,400 $0 $0 $243,600 $0 $0 $0 $0 $0 $243,600 Proposed Other - Required Other - Required Please itemize any additional required costs to support the realization of your proposed solution. 54 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other - Other - Optional Please itemize any additional costs associated with optional or recommended services or solutions in Optional excess ofyour proposed solution. 59 IP930D Cordless Phone $0 $389 $389 60 VPN Concentrator Option for Remote Workers $0 $9,243 $719 $719 $719 $719 $719 $12,840 61 Mobility Option for 200 Mobile Users $0 $23,072 $4,259 $4,259 $4,259 $4,259 $4,259 $44,369 62 Web Dialer Option $0 $12,000 $2,400 $2,400 $2,400 $2,400 $2,400 $24,000 63 SynApps Paging Option $0 $51,300 $10,260 $8,738 $8,738 $8,738 $8,738 $96,512 64 Virtualization Option $0 -$2,815 -$400 -$400 -$400 -$400 -$400 -$4,816 $0 $93,190 $17,239 $15,717 $15,717 $15,717 $15,717 $173,295 1 of 5 1/4/2016 Bid Sync p. 281 City of Delray Beach VolP - Leased Pricing MRC Initial 1st Year 2nd Year 3rd Year 4th Year 5th Year Total Proposed Software I Subscription, Maintenance & Support Soft.— Li— a/ oftw License/ Please itemize ali required software license/ subscription fees, by product .,module(indude the Subscription proposed version and release number). Induce anythird-party software /subscription that requires rees licensing - whether via your organization or independently- in order to meet the Requirements. 1 2 3 4 5 6 7 8 S/W Maintenance & Support (M&S) Please itemize any post -implementation maintenance and support fees. 9 10 11 12 13 14 Please itemize all server or hardware required to run your solution (assuming a dedicated environment that meets your proposed topology forourorti..v.ti.n). CODB reserves the right to purchase any Hardware recommended hardware from a third -party vendor. 15 16 17 18 19 20 21 22 23 24 H/W Maintenance & Support (M&S) 25 26 27 26 29 30 31 32 33 34 -.tion 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 Please itemize any post -implementation maintenance and support fees. Please itemize the total ost by Function or phase to implement the proposed solution including: project management, mnfiguration and any customization development to support y.urresponses on the Requirements worksheet, legacy data migration, system testing, deployment, and both end-user and system administrator training. Please induce any travel and expenses estimated costs. 2016-049 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other - Required $0 Required Please itemize any additional required rusts to support the realization of your proposed solution. $0 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 0 $0 70— Other- Required Please itemize any additional required rusts to support the realization of your proposed solution. 54 $0 $0 $0 55 $0 $0 56 $0 $0 57 $0 $0 58 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other- Please itemize any additional costs associated with optional o„ec.mmended services or solutions in Optional excess of your proposed solution. 59 60 61 62 63 64 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 1/4/2016 Bid Sync p. 282 N 00 00 0 0 0 0 UH UH UH UH UH UH UH UH11 0000001 UH UH UH UH UH UH 000000 UH UH UH UH UH UH cO N U cz$ C N N � r, O C O. In 000000000011 UH UH UH UH UH UH UH UH UH UH 0000000000 II UH UH UH UH UH UH UH UH UH Ufl U1 3 0 0 m m O N M V S O Efl R 00000000 Efl Efl Efl Efl Efl Efl Efl Efl U N co (6 N 0 O _a Ul 0000001 UH UH UH UH UH UH 000000 UH UH UH UH UH UH cO N U cz$ C N N � r, O C O. In 000000000011 UH UH UH UH UH UH UH UH UH UH 0000000000 II UH UH UH UH UH UH UH UH UH Ufl U1 3 0 0 m m O N M V S O U 0 0 0 0 0 0 0 0 0 0 O 0000000000000000000 Efl Efl Efl Efl Efl Efl Efl Efl Efl Efl EH UH UH UH UH UH UH UH UH UH 69 69 69 69 69 69 69 69 69 69 O 69 O 69 O 69 O 69 O 69 69 69 69 0 0 0 0 0 0 0 0 0 0 O 0000000000000000000 69 69 69 69 69 69 69 69 69 69 69 Efl Efl Efl Efl Efl Efl Efl Efl Efl 69 69 69 69 69 69 69 69 69 69 C O � N U1 j C Q C Q C � U N J Ul L U Y C J 9 O C O O U O C O - U J O O Q OO N O O Q N N C OQ C N U1 v Q a U � N y O Q N a > m N N E O wC v m a O N Eo > C YO EC 0 O C U N C L O m � a+ � a+ U 2 C � w �_ OD OD U1 N C p_ — E C _ O Y O `0 o 46 3 O C Y L E C 0 U N C U E m E E v E v v E J Y 6 Ul Ul Ul U1 � U1 U1 O N � 2 2 O. ate+ t0 0 N N 0 C \ C Lo (O co O) O N M V E O Lo (O co O) O N M V 0 (O W O) O N M = N O N N N N N M M M M M U1 a+ M M M M M V V V V V V V V V V Ln Ln Ln Ln C O - a E E In 00000 EH EH EH EH EH 00000 EH EH EH EH EH V Ln O - W LO LO LO LO LO 000000 EH EH EH EH EH EH 000000 Efl Efl Efl EH V) Ufl C O O C U1 O O) O M V s 'y � 00000 O 0 051 City�of D lraV Beach W��0�27-W3.11]698.� P R�p- X RFP-p-...dR.q.r,. -by-tm. CODR q . . Ai- by _tm. I. the RFP Rank Abilityt.M..t Requirement 4= M..., Fully compliant M. ft, with C -fig. -.. 2 = Met - Upcoming R.I... m 111 1= Requires Cu -i -I.. t. Meet O=Can Not Be Met n< I v Re,pansem Requiremem < O-b.d -p-. . R.q.!,....t m p- of Proposed Pricing? (Yes or N.) I EXECUTIVE OVERVIEW troduction and Summary the VendorfiluH deliver an immduttiln to, and summary of, the Request for -p-(RFP)and lss eclicfit flrthecl of Delm Reach 2 V. - --g imemetwlrking dagram of all equipment quoted 4 oath in main bod of our res o 2.2 VENDOR BACKGROUND 3 2.2.1 3'.. Background ain -y of our -p-, 2.2.2 moray years with this rystem ve been reeling 5-1 .- 2006 _L 5 2.2.3H- A-. 4ain body of our respoaze 2.2.4 PM - SE wlhin 2 h- onager lives in Melbourne, SE I— local hotel during -j- 2.2.5 4 -y of our respoaze 2.2.7 msoh.1.1 4ain body of our respoaze 2.2.8 b-Iy--- the lyp-I sclpelf work ain body if our respoaze _LO 2.2.9 V- d.r an lord p r ... du - D, r -1-r 4 d _Ll 2.2.1D pr ... d, res D, d ...... .. 4 -n body of ou respoaz N.tapplicable _L2 2.2.11 P_--gw.1h-1--- _3 �4 12.3.1-.. andh.ldlh--f--dlh-yl- being proposed.4 - -n body d -p- 15 2.3.2 16 2.3.3 M- R&D spend, char Briefly summarizethe history d lh-11- platform being quoted4 Sh.1-1 --d - --l d $225.9 -11- - --1 f $3-7 -h an -y d our respoaze 17 23.4 14 Id Cly f D -y 13.11, 1-- 4 4 N.1 pp - 1. - V.rl.k, m -11, ng -11 pr- d. all y- ain -y -p- CHAPTER 3 - CURRENT PBX INFRASTRUCTURE AND ENVIRONMENT 3.3.1 .� g lylt-1 C� App,.=., � lyll-I C� Please 1- or q -1- 1 -1h these 4 3.3.2 Yrtual5ervers Pl-, note any concerns or q-.- with these communi<rtioaz applications 4 Jsing Hyper -V we can virtualize the Sh-W- D-1 and SM -1 E -p- C-1- S-� f -1-. U IN V-11, blh I-- 24 3.3.3 -- 3.1161- and Updating V- d. -p. -b 1. f.r r"Ingo'p,,h,ble"-.1.,-p.,klh a ld--ldl- that will .,.p ply -ply -75 3.3.4 and -p-a-- pl- - any cln<ems or questions includedCommunicatlrspecifeatilns 213 3.4 -Compatible Network pl- naeamy mncems or questions4 R--, pl- - any concerns or questions4 CHAPTER 4 -RFP REQUIREMENTS 28 4.1 - yP,. Pl.-9 should beta -y-lu ding d.-- d -g,-pI--l. ntegmtion, testing ll-- --, shipping and handling charges (.f applkablel, sales trip - (d support and any .1- -ld w1h the quoted -1- 4 -ply -.1 3-- D -. -y 4 main body if our respoaze -70 4.2.2 I -g -d - mail, emailinbox, VM -p- ---ph-, deleted - nal folders. 4 31 4.2.3 1-1 - and -1- (IWP) I-, --g and presence 4 32 4.2.4 Enhanced 911 (E911) ran bcation, mtiryintemalexeazioaz, ELIN o, AIR, Up- of location info, 4 Comply with the use of the 911 Enable application, which sinclutled in our base pricing 33 14,2,5 4Rwitler chosen workdh Sh..Td Pl- b" of -n 34 Aul-. -d- and --g 4 The Auto ARendant funclionalAy described is includai . the R.. ShT.l JC -75 .?-IVR IVR? Any --h.l ERP System -Tyler M-1, one .1ul.- 4 The Sh..Td ran integate with y.., Sell- IVR -. PIT intedacea SIP ft..ks W. h- c .ted the SiP,.te Rl- M y., reglirements. While .. h- no sWcffic -71 4.23 A-- M.k.plb - apceamnceI w1h d.- - ---d.-, (MwIQ 4 The funclionalAy described is specdic t-V='k7� 7lem' n7 eachi- 7- 37 4.2.9 - M- Hold P- MOH at - d-1 -g 6- ' 11 1 it, by it, basis -there i, ,y t, G Code¢are Configured711 ,d G 729 -79 4.2.10 1-- R,111 D.PI4 -1call and filler ID 4 Public d -(PA) af-llp-dph 4 Quoted . an mt- -70D--d CM --g 4 4.2.13 -Call -.1 R --g ICDRI 'A -.-I.N. .1v- incoming, -hb-pre-defined 1-11 4 While the core ShaeTelUC system includes many of the desired repots, we have 42 4.2.13.1 P 1pl- u u azflr Public Safery 4 4 4.2.13.3 -Charge -back billing o -75 4.2-4 o 4.2.14-IAN/WAN/MAN Configuration 4 -77 4.2.14.1 ... if MI lT infmnmtture rystems lh-.,.al V-, willpmvide recommendations for upgrades and -d.a,-. 4 48 4.2.15and Q.S Separating - I- - data 1-1 and creating VIAN-1 4 41 4.1Managed services 4 C-pl.-e I." of I-- and fu --.ry 71- 4.5ended optional upgrades Op.- an d uPd el 4 CHAPTER 5 -PHONE SYSTEM 52 5.1 telephone systemwsingle data 1,- 4 71- 5.1.1.2 -o- -ply of servers and 0S Vendor provide A-- and M 4 74- .2- 5.1.2.12 Telephone spec', GgE,PR.- ,p -.,M- E.p-n I-- 4 -75 1,.ple -d ph- -I -- IbR 4 76- 5.1.3.25ohph.- -p- 4 -77 5.1.3.3 Telephone d-=ry 13-ry -d f- H.., lac<essed 4 58 5.1.3.4 -, d.pI4 option available, upgrade cost 4 59 5.1.3.5 -F. .-, ph.- W.- ., ERT p- supported 4 17 5A.3.15 -1 H-- mode and option 4 -71 5.1.5.1 Sh-d line for must answer line Iinesthat must be --d by anybody wlh in the Department 4 -72 5.1.5.2 G- and cd pick-up features and lramy limlatioaz1. the numberif phone- pickup group ,ring group, .".- --, 4 73- 5.2 -5.2. Syl- A-- brief descnlnion and discussion if the ---d rystem architecture 4 17 5.2.3 1- -m and 1- 1-1- usage Pl--I- samples lfthese reports in the appendix and y- -IPy. 4 15 12,11,115-111compatible used 911 call, with 4 -5.3.1 software Who. -Hying operating lyl-, 4 77- 5.3.2 --ppl.,1--lyfl- -ullyfl- U neededapplicatioazslwuldbe uniaztalled, removed, or 4 78- 5.3.3sohware release 4 CHAPTER 6 - VOICE OVER IP 69 6.1 .2imtial discussion on network readiness high Ily- d- I,- and ober 1,-, -1- A, meet data flows Onthe lAN/WAN/MAN, including all haNware innalled,sohware and mu[ing/switching programming. Upon completion of this inlial 4 4 6.1.3IAN-dl-.pp.lV.IP PReadiness Assessmem of the newly upgraded lAN 4 -71 5.1A 11011 used, -11, connection, 1A 1.ft data 1- 4 2016-049 1 of 3 1/4/2016 BidSync p. 286 J51 City�of D lraV Beach W��0�27-W3.b(698.� P R�p- # RFPR.sp..s...dR.q.!,.m..Ubys.cti.. q. -- by -tu,. I. th . RFP CODR Rank Abilityt.M..t Requirement Respansem Requiremem Described -p-. . 4= Meets, F. Ily compliant R.q. I-- m p- of 3 = Meets, with C -fig. -.. Proposed Pricing? 2 = Met - Upcoming R.I... h, < I- or N.) 1 yea 1= Requires C -1-I.. t. Meet N.t Be Met iR< I v -.' -g-h-1, ample -P --' -1 4. 6.1.6IAN/WAN data 1-111-9 -1 u- For 11hN -1WAN 4 75 6.1.7 and prke any adaitionalremediation 4 76 ..L. -..r .. p-devnlcesnl.rnn If the V-- -- provide avobe -1- that supports V.IPmme expecta[ioaz in - 7.1, dna this RFP -77 6.2 b. 2.1 - P SIP- W h I , lh . . . n 4.- r.r', rem . . .-d -1 pr.,,,,. for CODEC ho-, -pl.ng -, packet size, j-, buffer, - 4 6.1.11- Will calls require tmazcoding -- lkl- 4 3.2.3 - lu- Will -ph.- -. rag1- 03DED .1 the AN/WAN when connections 4 16 2 4 run -gSID for -1.pho- 51 P or pll, 1.9-1- --d fi,lu- lupp-d.f using SIP ll,,h-1 p., SIP 1-� --1- trunks SIP plgateways, or SIP telephonestelephonesllph., "P - 65 -141 N -14 hl,.f -y, h. f -- ..II M --d P7. support both IP - ph.. and IP =P'd-1 ld, supported for NATI,-I-d IP Fab ph-, and IP 3 6.2.7 4 87 Encryption abdlyw qI,, the conversation between telephones, and I,-- 1e1eph- CHAPTER 7 - VOICE MAIL PLATFORM S, I.- 'p-1., requirements 4 mailboxes7.1.2-, I—- 10 setu 1-9-1 Pl- p -d, ph- �g---- 4 7.2 - 7.2A - e,a grystem -be y.., -- --g product .-N 4 PS 7.2.2 ..-1 b..k by p -,d. -DEM-p-y,,h-h.,d relation with anufatturer 4== 7.2.3 P -dl. -A and maintain the -p-1 I,- the specifeatians of the ph -you will M p..d.N 4 .4o -ng 1- of thevobe -11- ns,b,efor,nstall,n g and ng I h. 1', Op.r- g Sof-r. 4 willtM rystem scaks beyond the Explain Mwtne lyll- -1e1 beyond the numberof proposed ports. 4 72--11- 11-- -n-1 11--d -1- 1-1- 8-d Hl- .1- .-bl�l of - 1pfired foreach Murof voice - 4 93 .]Backup backed up -pro a rang, gr -,n Do back-ups happen -1-1h, and can they be duetted to a Network A-- S-- (NAS) Fab 4 -11-11 --g -- 4 --ry and A- H-1 V. rystem --d 7 77 7.3.2 --.,d management is the P-1. managed4 -77 7.3.3 failed passwo2 M. . this 1-- 4 SP 17.3.4 ample reports ample " 4 CHAPTER S- UNIRED COMMUNICATIONS AND COMPUTER TELEPHONE INTEGRATION S.- Provide Info for 1. offering .- are - and --, physical --l- to the ph- system and E -I -- (E.--) -. 4 E -I Ch- 1-1 used10 -n-I I -9-d M--9 70-1 8.1.3 --d capabilities speech playback of.mails speech to tert, voice -11d - Calendar -k-__ 4 Speech 111, 118 -.ph -1 an optional n1hi, I- 70-2 8.2.1 Unif dCommunicrtioM furationaliry -- the components and .-- -..- 4 70-3 8.2.2 -1.- .118b.- -1- collaMmtion, screen snaring,wh.,Harding, present-, bE. orLiveMeeti D - f T .- R2d� -d.Ikd and --d meetings, and meeting imitations4 .3 , 1705 R3A mp--p- -gl- dials ph -nu -from 0.-k clients - I,- the call complete 1- 1 ��-pd 4 3,2lplll,l --bb-, b� thrall n81kd.kj 'Y_ 4 - -2-d- A.5 8..- 1 -relevant CN - Briefly d-2 and price 4 17.P T4.1 -bdly AppD r, b. -y fi-1, -.1, y I h., lh. y... h., I ng . -111 perm -11 h- - desk 4 pl.-h -Wh� 1719 1.4.2 scribe and p lications 4 Q-- as for 206 u1- CHAPTER 9 - SYSTEM ADMINISTRATION REQUIREMENTS - 9 9.1.1 requirements administration tool capable of -,-g All offices within the enterprise 1- n le intuitive user interface 4 77, 9.1.2 Ch- h- log of -g-- changes and which admin¢trotor made the change -9.2 1 Syl- 8d- questions scribe the database 4 71-3 9.2.2 -!,--g- -9-d with The Qq of Delray -1, --nl - Directory, Email, and HP .,8b-,. 3 71-4 .3.1 y p-1 un --d access to the 8 -n -l- 4 77 9.3 -S.- ly -n-N and diagnostic d-- 1.1% bgs and -1, 4 ly- 81-1 - A- ratification scribe -system a18- and alarm -&-n available from each 4 - 9.3.3 ---g Ifdl --byl- bp- -lb-n.l-n-.m-- the end -111 4 118 9.4-9.4.l-- IJ dph.ng _ p-, = 4 717 S.4.2 .1- -811-1 Briefly describe- p., --iffing a -8, update, - --g tor. M---- bad -d 4 120 9.4.3 - 1 -1 -by did y- to - upgrade - � -dbyj-d-= 4 FM-PTER ID- IM PLEM ENTATION REQUIREM ENTS 121 ID 10.1 R---1 -d - sh ou Id -- lhl lh- proposal will meet the required Scope of - 4 7227 10.2 -bfio ... lh-, for -1- 10.2.110.2.9.4 4 171-3 10.3 -.n.N -d--h- -A-10.3.1.8 4 72-4 10.3.2 -. M -A, 4 72-5 10.3.3 -k Reference/ --de h-8.- 4 727 10.4 - acceptance 1-g C-1 a DAT plan 4 121 110 1 [u[overcovemge Der plan 4 12SI 1-y macceptance macceptance plan 4 CHRPTMll-WARRANTY.MAINTE NCEANDCUSTOMERSUIPPORT 129 11 11.1-p-fi l year Portitre aired 4 173. 11.2 "u- - 3. -p -.pp., will 1 n. .1 during business hours 4 73-1 111.3 -h-d support �eL. 7ad�y- . 4 hour - Agreement 4 - 73-1 113.4 - and Material oI,,- Emergency support on a T.and Materials basis. 4 733- 11.1.5 Ph -maintenance optional I,- for -1313 --- f - -ph.- 4 73M 11.1.15 1- bid maintenance -1 Vendors --l-d . bid1. maimenance costs forALLequipment -h 1---n-d.- 4 135111.2 - 11.2.1 Warranty Pf:ln:.r', - d.rdp..rhr.,., y.prddd...,,h,=: witMut the 4 L2 Maintenance options Vendorvs[Manufatturer, and which serve. level 4 Is 4 2016-049 2 af3 1/4/2016 B idSync p. 287 Citydof D lraV Beach 05, b44eR640e42]�b83ebB6URegd4bq.xl9c P Rgp— # RFPR.sp..s...dR.q.!,.m..Ubys.cti.. q. -- by —ti.. I. th . RFP CODR Abilityt.M..t Requirement .,P... Requiremem Rank 4= Meets, F. Ily compliant 3 =Meets, with C—fig. —.. 2 = Met - Upcoming R.I... m < 1 yea 1= Requires C -1—I.. t. Meet N.t Be MEt m I v Described —,— . Requirementm p- of Proposed Pricing? (Yes or N.) 737 11.2.4 Is p --ill— from the innalling .—r' 4 1312.5 frybrid maimenarce IS hybrid V-1 P—1 T.— I -l, eIp — --d replacemem and escalation b., manufatturer pHardware 4 L6 manufacturerceraied —I mtenance agreements mall be performed by manufacturer <errfed personnel 4 1741 11.2.?-1—rystem ---g abdly 1. 1,— .1— system monitories to .— lh—I.— .,-- of 4 74-2 11.2.8 ... P- lh—, of —, 13-1, can view p- and 4 74-3 11.- 1—- z 4 77 11.2.10 ftlp— time for —.1 ly— p-l—P—:�,—.Id -- p..— -1 Ad.,.- feature , h 4 -14-5 11.2.11 —lt-- 11,1111, I I 1 4 CHAPTER 12 -VENDOR RESPONSE REQUIREMENTS 15D 12.1.1 ll --d Equ.P—ll L.11 4 151 12.1.2 —al S-1 Requirements for Ouotetl Solution 4 3.3 Vendor5cope of Work 4 153 12.1.41 —Ibl— Project Plan 4 77 12.1.5 Acceptance T— Plan 4 75-5 12.1.6 MFG Sohware L— Agreement 4 1. Experience and Performance 4 157 12.1.8 F-- Abdly 4 17— 11, — — pi— 4 75-9 12.1.10 Organaational5tmtture 4 77 12.1.11 Eq..,— and Infraztructure 4 2016-049 3 af3 1/4/2016 BidSync p. 288 City of Delray Beach City of Delray Beach SITE SHEET SUMMARY Vendor Name Project Site/Facility Name Estimated Site Cost MR Cost Estimated Site Total w/ monthly cost City Hall 726,873.77 $ 726,873.77 Failover Location 321.75 $ 321.75 Police Department 21,020.35 $ 21,020.35 Fire Station 1 6,811.35 $ 6,811.35 Fire Station 2 2,072.85 $ 2,072.85 Fire Station 3 2,072.85 $ 2,072.85 Fire Station 4 2,072.85 $ 2,072.85 Fire Station 5 2,072.85 $ 2,072.85 Fire Station 6 2,072.85 $ 2,072.85 Lakeview Golf Course 2,072.85 $ 2,072.85 Wellness Center 2,072.85 $ 2,072.85 Municipal Golf Course 2,072.85 $ 2,072.85 Environmental Services 4,799.60 $ 4,799.60 Community Land Trust 2,072.85 $ 2,072.85 Catherine Strong Park* 2,072.85 $ 2,072.85 Pompey Park 2,072.85 $ 2,072.85 Veterans Park* 2,072.85 $ 2,072.85 Miller Park* 2,072.85 $ 2,072.85 Teen Center* 2,072.85 $ 2,072.85 Delray Volunteer Center* 2,072.85 $ 2,072.85 Delray Tennis Center 2,072.85 $ 2,072.85 Tennis Center Ticket Booth* 2,072.85 $ 2,072.85 Pompey Pool* 2,072.85 $ 2,072.85 Delray Swim & Tennis* 2,072.85 $ 2,072.85 Soccer Complex* 2,072.85 $ 2,072.85 Neighborhood Resources 2,072.85 $ 2,072.85 Delray PD Substation 2,072.85 $ 2,072.85 Delray PD Training Center 2,072.85 $ 2,072.85 Federspiel Garage* 2,072.85 $ 2,072.85 Ocean Rescue HQ 2,072.85 $ 2,072.85 Parks Maintenance 2,072.85 $ 2,072.85 uia bcnooi bquare ParKing * 2,072.85 $ 2,072.85 e ray center tor Pertorming Artc* 2852.85 $ 2,852.85 Delray Beach Public Library 2072.85000 $ 2,072.85 2016-049 1/4/2016 BidSync p. 289 City of Delray Beach TOTAL $ 820,719.47 2016-049 1/4/2016 BidSync p. 290 City of Delray Beach 2016-049 _w"Ium I�a* City of Delray Beach City Hall SITE SHEET Site Name Project Address SITE COST Cost Description Source of Cost Estimate ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Estimated Site Total $ - MRC by site Proposal Cost Description ITEM CODE NARRATIVE QUANTITY UNIT UNIT PRICE COST ENTER SUBTOTAL FROM COST CONTINUATION PAGE(S) Site Total $ - Estimated Site Total: $ _w"Ium I�a* City of Delray Beach PREPARED BY: TITLE: 2016-049 1/4/2016 BidSync p. 292 City of Delray Beach 2016-049 1/4/2016 BidSync p. 293 of Delray Beach CityAtt,,,,,v SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ®MOM ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 293 City of Delray Beach 2016-049 1/4/2016 BidSync p. 294 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 294 City of Delray Beach 2016-049 1/4/2016 BidSync p. 295 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 295 City of Delray Beach 2016-049 1/4/2016 BidSync p. 296 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 296 City of Delray Beach 2016-049 1/4/2016 BidSync p. 297 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 297 City of Delray Beach 2016-049 1/4/2016 BidSync p. 298 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 298 City of Delray Beach 2016-049 1/4/2016 BidSync p. 299 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 299 City of Delray Beach 2016-049 1/4/2016 BidSync p. 300 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 300 City of Delray Beach 2016-049 1/4/2016 BidSync p. 301 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 301 City of Delray Beach 2016-049 1/4/2016 BidSync p. 302 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 302 City of Delray Beach 2016-049 1/4/2016 BidSync p. 303 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 303 City of Delray Beach 2016-049 1/4/2016 BidSync p. 304 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 304 City of Delray Beach 2016-049 1/4/2016 BidSync p. 305 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 305 City of Delray Beach 2016-049 1/4/2016 BidSync p. 306 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 306 City of Delray Beach 2016-049 1/4/2016 BidSync p. 307 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 307 City of Delray Beach 2016-049 1/4/2016 BidSync p. 308 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 308 City of Delray Beach 2016-049 1/4/2016 BidSync p. 309 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 309 City of Delray Beach 2016-049 1/4/2016 BidSync p. 310 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 310 City of Delray Beach 2016-049 1/4/2016 BidSync p. 311 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 311 City of Delray Beach 2016-049 1/4/2016 BidSync p. 312 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 312 City of Delray Beach 2016-049 1/4/2016 BidSync p. 313 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 313 City of Delray Beach 2016-049 1/4/2016 BidSync p. 314 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 314 City of Delray Beach 2016-049 1/4/2016 BidSync p. 315 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 315 City of Delray Beach 2016-049 1/4/2016 BidSync p. 316 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 316 City of Delray Beach 2016-049 1/4/2016 BidSync p. 317 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 317 City of Delray Beach 2016-049 1/4/2016 BidSync p. 318 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 318 City of Delray Beach 2016-049 1/4/2016 BidSync p. 319 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 319 City of Delray Beach 2016-049 1/4/2016 BidSync p. 320 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 320 City of Delray Beach 2016-049 1/4/2016 BidSync p. 321 of Delray Beach SITE SHEET Cost Description (Source of Cost Estimate) SUBTOTALCity ENTER •.M COST CONTINUATION Estimated Site Total Proposal Cost Description ENTER SUBTOTAL .M COST CONTINUATION Estimated Site Total: 2016-049 1/4/2016 BidSync p. 321 Supplier: Verteks Consulting, Inc. Conflict of Interest Disclosure Form The award of this RFP/bid/contract is subject to the provisions of Chapter 112, Florida Statutes and Palm Beach County Ordinance Section 2-443. All Proposers/Bidders must disclose: the name of any officer, director, or agent who is also an employee or relative of an employee of the City of Delray Beach. Furthermore, all Proposers/Bidders must disclose the name of any City employee or relative(s) of a City employee who owns, directly or indirectly, an interest in the Proposers/Bidders firm or any of its branches. The purpose of this disclosure form is to give the City the information needed to identify potential conflicts of interest for key personnel involved in the award of this RFP/bid/contract. The term "conflict of interest" refers to situations in which financial or other personal considerations may adversely affect, or have the appearance of adversely affecting, an employee's professional judgment in exercising any City duty or responsibility in administration, management, instruction, research, or other professional activities. Please check one of the following statements and attach additional documentation if necessary - W/ To the best of our knowledge, the undersigned firm has no potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. ❑ The undersigned firm, by attachment to this form, submits information which may be a potential conflict of interest as defined in Chapter 112, Florida Statutes and Section 2-443, Palm Beach County Code of Ordinances. Acknowledged by: Verteks Consulting Firm Name Donald M Gulling Signature Donald M Gulling Name and Title(Print or Type) 01/04/2016 Date Drug -Free Workplace If identical tie bids exist, preference will be given to the vendors who submit a certification with their bid/proposal certifying they have a drug-free workplace in accordance with Section 287.087, Florida Statutes. The drug-free workplace preference is applied as follows: IDENTICAL TIE BIDS: Preference shall be given to businesses with drug-free workplace programs. Whenever two or more bids which are equal with respect to price, quality, and service are received by the State of by any political subdivision for the procurement of commodities or contractual services, a bid received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie bids will be followed if none of the tied vendors have a drug- free workplace program. As the person authorized to sign this statement, I certify that this firm complies fully with the following requirements: 1) This firm publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2) This firm informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3) This firm gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4) In the statement specified in subsection (1), this firm notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5) This firm imposes a sanction on or requires the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, by any employee who is so convicted. 6) This firm will continue to make a good faith effort to maintain a drug-free workplace through implementation of this section. Verteks Consulting Firm Name Donald M Gulling Signature Donald M Gulling Name and Title 01/04/2016 Date Public Entity Crimes NOTIFICATION OF PUBLIC ENTITY CRIMES LAW Pursuant to Section 287.133, Florida Statutes, you are hereby notified that a person or affiliate who has been placed on the convicted contractors list following a conviction for a public entity crime may not submit a proposal on a contract to provide any goods or services to a public entity; may not submit a proposal on a contract with a public entity for the construction or repair of a public building or public work; may not submit proposals on leases or real property to a public entity; may not be awarded or perform work as a contractor, supplier, sub - Proposer, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 [F.S.] for Category Two [$35,000.00] for a period of thirty-six (36) months from the date of being placed on the convicted contractors list. Acknowledged by: Verteks Consulting Firm Name Donald M Gulling Signature Donald M Gulling Name and Title 01/04/2016 Date Supplier: Verteks Consulting, Inc. Acknowledgment of Addenda The Proposer/Bidder hereby acknowledges the receipt of the following addenda, which were issued by the City and incorporated into and made part of this RFP/Bid. The Proposer/Bidder acknowledges that it is solely responsible for ensuring that it is aware of, and in receipt of, all addenda. ADDENDUM DATE PRINT NAME SIGNATURE OF TITLE OF AGENT NUMBER RECEIVED OF AGENT AGENT DONALD DON 1 12/15/15 PRESIDENT/CEO M GULLING GULLING DONALD DON 2 12/23/15 PRESIDENT/CEO M GULLING GULLING MATTHEW REGIONAL MATTHEW 3 01/04/16 D NYE DIRECTOR D NYE nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-230, Version: 1 TO: Mayor and Commissioners FROM: John Morgan, Director, Environmental Services Department THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 RESOLUTION NO. 09-16 SUPPORTING HOUSE BILL 1223 AND SENATE BILL 1544 ENACTING WEATHER IMPACTS LEGISLATION AND CREATING AN INTERAGENCY WORKGROUP OF STATE AGENCIES TO SHARE INFORMATION AND COORDINATE STATE EFFORTS TO ADDRESS WEATHER IMPACTS Recommended Action: Motion to Adopt Resolution No. 09-16 supporting HB 1223 and SB 1544 enacting weather impacts legislation and creating an interagency workgroup of State agencies to share information and coordinate State efforts to address weather impacts. Background: House Bill 1223 was filed by Representative Kristin Jacobs on January 7, 2105. The companion bill, Senate Bill 1544, was filed by Senator Jeff Clemens on January 8, 2016. The proposed legislation creates an interagency workgroup to share information, coordinate ongoing efforts, and collaborate on initiatives relating to weather events; provides for specified agencies to select liaisons to workgroup; designates Deparment of Emergency Management (DEM) director or designee as liaison & workgroup coordinator; requires workgroup to prepare specified annual report; requires workgroup to submit annual report to Governor & Legislature; requires DEM director or designee to post annual report on DEM's website; requires each agency liaison to post report on agency's website. Both bills are working there way through the committee process. The Senate version has been amended to include natural hazards such as extreme heat, drought, wildfire, sea level change, high tides, storm surge, saltwater intrusion, stormwater runoff, flash floods, inland flooding, and coastal flooding. City Attorney Review: Approved as to form and legal sufficiency. Timing of Request: This item is time sensitive since the legislative session is underway and the proposed bills are moving through the committee process. City of Delray Beach Page 1 of 1 Printed on 2/23/2016 powered by LegistarT"^ RESOLUTION NO. 09-16 A RESOLUTION OF THE CITY COMMISSIONERS OF THE CITY OF DELRAY BEACH, FLORIDA, URGING THE FLORIDA LEGISLATURE TO ENACT WEATHER IMPACTS LEGISLATION; PROVIDING FOR DISTRIBUTION TO LEGISLATORS AND OTHERS; AND PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, the State of Florida is one of the areas of the United States most vulnerable to weather-related impacts, including flooding, drought, storm surge, high tides, tropical -storm winds, extreme heat, and saltwater intrusion of drinking -water aquifers; and WHEREAS, Broward, Miami -Dade, Monroe, and Palm Beach Counties, many of their municipalities, and a significant number of local, regional, state, and federal stakeholders have been working collaboratively for over six years under the Southeast Florida Regional Climate Change Compact to prepare the region for the impacts of climate change and extreme weather; and WHEREAS, effective responses to climate and weather impacts require not only regional activities, but also state and federal efforts; and WHEREAS, smart investments and public policies undertaken by all levels of government in response to potential weather-related impacts will protect Florida's economy by reducing risk and demonstrating to insurance companies, financial institutions, and businesses that Florida is ready, resilient, and a safe place for investment and economic activity; and WHEREAS, the Florida Legislature is now considering House Bill 1223, sponsored by Representative Kristin Jacobs, and the identical Senate Bill 1544, sponsored by Senator Jeff Clemens, which would create an interagency workgroup of state agencies to share information and coordinate state efforts to address weather impacts; and WHEREAS, HB 1223 and SB 1544 charge the interagency workgroup with preparing an annual report to the Governor, President of the Senate, and Speaker of the House which will assess existing efforts underway in state agencies to address the impacts of weather events, create a uniform vulnerability assessment based on current scientific literature to identify and evaluate impacts currently unaddressed by state agencies, and develop, coordinate, and prioritize efforts to address the current and potential future impacts of weather events; and WHEREAS, this annual report will be posted on the website of each agency represented on the interagency workgroup, for consideration and use by local governments, other stakeholders, and the general public; and WHEREAS, the convening of this interagency workgroup and the publication of an annual report detailing the state's efforts will support and strengthen the activities taking place in Southeast Florida and elsewhere in Florida to prepare for and respond to weather-related impacts, thereby maintaining Florida's economic vitality and extraordinary quality of life for decades to come, NOW, THEREFORE, NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF DELRAY BEACH, FLORIDA, AS FOLLOWS: Section 1. The Delray Beach City Commissioners urges the Florida Legislature to enact HB 1223/SB 1544. Section 2. Copies of this resolution shall be distributed to the Governor of Florida, the President of the Florida Senate, the Speaker of the Florida House of Representatives, and the Palm Beach County Legislative Delegation. PASSED AND ADOPTED in regular session on this day of , 2016. ATTEST: City Clerk CARY D. GLICKSTEIN, MAYOR F L O R I D A H O U S E O F R E P R E S E N T A T I V E S HB 1223 A bill to be entitled An act relating to weather impacts; creating s. 252.3655, F.S.; creating an interagency workgroup to share information, coordinate ongoing efforts, and collaborate on initiatives relating to weather events; defining the term "weather events"; providing for specified agencies to select liaisons to the workgroup; designating the director of the Division of Emergency Management or the director's designee as the liaison to and coordinator of the workgroup; requiring the workgroup to prepare a specified annual report; requiring the workgroup to submit the report to the Governor and the Legislature; requiring the director of the division or the director's designee to post the report on the division's website; requiring each agency liaison to post the report on the respective agency's website; providing an effective date. Be It Enacted by the Legislature of the State of Florida: 2016 Section 1. Section 252.3655, Florida Statutes, is created to read: 252.3655 Weather interagency workgroup.— (1)(a) An interagency workgroup is created for the purpose of sharing information on the current and potential impacts of weather events throughout the state, coordinating the ongoing Page 1 of 3 CODING: Words StF'Gken are deletions; words underlined are additions. hb1223-00 F L O R I D A H O U S E O F R E P R E S E N T A T I V E S HB 1223 2016 27 efforts of state agencies in addressing the impacts of weather 28 events, and collaborating on statewide initiatives to address 29 the impacts of weather events. As used in this section, the term 30 "weather events" includes, but is not limited to, extreme heat, 31 drought, wildfire, sea -level change, high tides, storm surge, 32 saltwater intrusion, stormwater runoff, flash floods, inland 33 flooding, and coastal flooding. 34 (b) The head of each executive department, the executive 35 director of each water management district, the Florida Public 36 Service Commission, the Fish and Wildlife Conservation 37 Commission, the Department of Military Affairs, the Office of 38 Insurance Regulation of the Financial Services Commission, the 39 Office of Financial Regulation of the Financial Services 40 Commission, and the Board of Governors of the State University 41 System shall select from within such agency a person to be 42 designated as the agency liaison to the workgroup. The director 43 of the Division of Emergency Management or the director's 44 designee shall serve as the liaison to and coordinator of the 45 workgroup. The workgroup may meet in person or by teleconference 46 as often as the workgroup deems necessary to share information, 47 leverage resources, coordinate ongoing efforts, and prepare an 48 annual report pursuant to this section. 49 (2)(a) The workgroup is responsible for preparing an 50 annual report that shall, at a minimum: 51 1. Assess the relevance, level, and significance of 52 current agency efforts to address the impacts of weather events. Page 2 of 3 CODING: Words t4Gk&R are deletions; words underlined are additions. hb1223-00 F L O R I D A H O U S E O F R E P R E S E N T A T I V E S HB 1223 2016 53 2. Create a uniform vulnerability assessment based on 54 current scientific literature to identify and evaluate potential 55 weather impacts that the agencies have not addressed. 56 3. Strategize and prioritize ongoing efforts to address 57 the impacts of weather events. 58 (b) In preparing the report, the workgroup is encouraged 59 to seek out state and national academic resources. 60 (3)(a) By January 1, 2017, and each year thereafter, the 61 workgroup shall issue a report on the current initiatives of the 62 workgroup in coordinating and developing efforts to address the 63 current and potential impacts of weather events. The report 64 shall be submitted to the Governor, the President of the Senate, 65 and the Speaker of the House of Representatives. 66 (b) The director of the Division of Emergency Management 67 or the director's designee is responsible for posting the 68 workgroup's annual report on the division's website. 69 (c) Each agency liaison is responsible for posting the 70 workgroup's annual report on the respective agency's website. 71 Section 2. This act shall take effect July 1, 2016. Page 3 of 3 CODING: Words StF'Gk8R are deletions; words underlined are additions. hb1223-00 1 2 3 4 5 6 7 8 9 10 Florida Senate - 2016 Bill No. SB 1544 Senate Comm: RCS 02/01/2016 COMMITTEE AMENDMENT House The Committee on Military and Veterans Affairs, Space, and Domestic Security (Gibson) recommended the following: Senate Amendment (with title amendment) Delete everything after the enacting clause and insert: Section 1. Section 252.3655, Florida Statutes, is created to read: 252.3655 Natural hazards interagency workgroup.— (1)(a) An interagency workgroup is created for the purpose of sharing information on the current and potential impacts of natural hazards throughout the state, coordinating the ongoing 1/29/2016 11:48:39 AM Page 1 of 4 583-02770-16 Florida Senate - 2016 Bill No. SB 1544 COMMITTEE AMENDMENT efforts of state agencies in addressing the impacts of natural hazards, and collaborating on statewide initiatives to address the impacts of natural hazards. As used in this section, the term "natural hazards" includes, but is not limited to, extreme heat, drought, wildfire, sea -level change, high tides, storm surge, saltwater intrusion, stormwater runoff, flash floods, inland flooding, and coastal flooding. (b) Each agency within the executive branch of state government, each water management district, and the Florida Public Service Commission shall select from within such agency a person to be designated as the agency liaison to the workgroup. (c) The director of the Division of Emergency Management or his or her designee shall serve as the liaison to and coordinator of the workgroup. (d) Each liaison shall provide information from his or her respective agency on the current and potential impacts of natural hazards to his or her agency, agency resources available to mitigate against natural hazards, and efforts made by the agency to address the impacts of natural hazards. (e) The workgroup shall meet in person or by teleconference on a quarterly basis to share information, leverage agency resources, coordinate ongoing efforts, and provide information for inclusion in the annual progress report submitted pursuant to subsection (2). (2)(a) On behalf of the workgroup, the Division of Emergency Management shall prepare an annual progress report on the implementation of the state's hazard mitigation plan, developed and submitted in accordance with 42 U.S.C. s. 5165 and anv implementina reaulations, as it relates to natural hazards. Page 2 of 4 1/29/2016 11:48:39 AM 583-02770-16 Florida Senate - 2016 Bill No. SB 1544 COMMITTEE AMENDMENT At a minimum, the annual progress report must: 1. Assess the relevance, level, and significance of current agency efforts to address the impacts of natural hazards; and 2. Strategize and prioritize ongoing efforts to address the impacts of natural hazards. (b) Each liaison is responsible for ensuring that the workgroup's annual progress report is posted on his or her agency's website. (c) By January 1, 2018, and each year thereafter, the workgroup shall submit the annual progress report to the Governor, the President of the Senate, and the Speaker of the House of Representatives. Section 2. This act shall take effect July 1, 2016. _________________ T I T L E A M E N D M E N T =_ And the title is amended as follows: Delete everything before the enacting clause and insert: A bill to be entitled An act relating to natural hazards; creating s. 252.3655, F.S.; creating an interagency workgroup to share information, coordinate ongoing efforts, and collaborate on initiatives relating to natural hazards; defining the term "natural hazards"; requiring certain agencies to designate liaisons to the workgroup; designating the director of the Division of Emergency Management or his or her designee as the liaison to and coordinator of the workgroup; specifying duties and responsibilities of Page 3 of 4 1/29/2016 11:48:39 AM 583-02770-16 69 70 71 72 73 74 75 Florida Senate - 2016 Bill No. SB 1544 COMMITTEE AMENDMENT each liaison and the workgroup; requiring the division to prepare an annual report; specifying report requirements; requiring each agency liaison to ensure that the report is posted on his or her agency's website; requiring the workgroup to submit the report to the Governor and the Legislature; providing an effective date. 1/29/2016 11:48:39 AM Page 4 of 4 583-02770-16 nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-228, Version: 1 TO: Mayor and Commissioners THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 COMMISSION DIRECTION/RENEWAL OF THE INTERLOCAL AGREEMENT WITH THE TOWN OF HIGHLAND BEACH FOR FIRE RESCUE TRANSPORTATION Recommended Action: We are presently addressing a number of issues within the Fire Department after a period of uncertainty including staff additions, rebuilding of Station 3, and Level of Service determination/discussions and recruitment, salary issues, equipment replacement and management capacity (see attached Fire Chief Connor memo dated February 19, 2016). Based upon the number of issues facing the department, I would not recommend the assumption of additional demands upon the department until some of the outstanding issues have been resolved. Our focus should be on the Delray Beach Fire Department (DBFD) and services in Delray Beach and do not recommend the renewal of the agreement with Highland Beach. Background: In the discussion of the proposed Town of Highland Beach Inter -Local Agreement for Fire and Rescue services, the policy question of whether or not it is in the best interest of the City of Delray Beach had not been addressed. The purpose of this memo is to foster that discussion with the City Commission and to provide staff recommendation. The City of Delray Beach (DB) has been providing Fire and Rescue services since 1993 (see memo dated February 12, 2016 from Fire Chief Danielle Connor attached). Since 2010, there has been an issue with replacement equipment (to be provided by the Town of Highland Beach). There has also been the concern that DB has been subsidizing the service to HB. Operationally, the HB Station services calls within DB 35-37 times per month and is expected to grow. HB has expressed concerns about this issue and about the appropriateness of the utilization of HB resources in DB. This will be an issue in any renewed agreement. If the DB were to not renew the agreement or if HB were not to renew the agreement (see attached February 11, 2016 letter to HB concerning renewal requirements), DB would have to absorb approximately 8 of the HB employees into the Delray Beach Fire Department (DBFD) as of September 30, 2017 (see attached email dated February 9, 2016 from Fire Chief Danielle Connor). This number may represent a surplus of employees depending upon the Level of Service of the DBFD and the number of retirements, separations that may occur. It is expected in the future that a rescue substation will be necessary to serve east of the Intracoastal Waterway (ICW) based upon call volume. City of Delray Beach Page 1 of 1 Printed on 2/23/2016 powered by LegistarT"^ 0MEMORANDUM Delray Beach Fire-Rescue Department TO: Donald Cooper, City Manager DATE: 2119/2016 FROM: Danielle Connor, Fire Chief SUBJECT: Highland Beach ILA — Operational Analysis From an Operational perspective, the City fire department has had a relationship with Highland Beach since 1993. Since the inception of this ILA, the City of Delray Beach has grown, and the role of our access to the Highland Beach personnel and apparatus has been a mutually beneficial relationship. The quality and quantity of service delivery has been efficient, response, and responsive. Contractually, this agreement has escalator clauses that have been 5% or the CPI, whichever is greater. In recent years, this relationship became strained when the issue of apparatus replacement was begun in 2010, the subsequent failure of their referendum that fall for a ladder truck replacement, and during the City's consideration of consolidation with Palm Beach County Fire Rescue (PBCFR). While the City explored consolidation in 2013111 and again in 2015, negotiations had already begun with Highland Beach to draft a new LLA that transferred the responsibility for apparatus replacement to Delray Beach and the adoption of a full - cost methodology for expenses, as opposed to the aforementioned CPI/5% escalator. Twice these negotiations were halted, per the request of Highland Beach, with the explanation given that they did not want to enter into an ILA with Delray Beach, only to have the services transferred to PBCFR. Further, the Town Manager(s) stated that the Town would look elsewhere for fire services if consolidation was successful. In the past six months, the Town has solicited information from both PBCFR and Boynton Beach for fire services. Presently, the Highland Beach station functions as one of the six stations that DBFIi operates and provides emergency services from. Contractually, DBFR units respond into Highland Beach to provide personnel and apparatus for structure fires, vehicle accidents, hazardous materials emergencies, or for any emergency that may occur while the designated Highland Beach apparatus and personnel are already on a call. Conversely, the Highland Beach apparatus and personnel are deployed into Delray Beach as needed. Operationally, the benefits of the Highland Beach station, apparatus, and personnel are the following: As our City has become more developed, more populated, began hosting greater numbers of special events, and has generally become more congested, we have utilized the Highland Beach apparatus when necessary in Delray Beach. Use of this apparatus has enabled us to gap fill our responses or station staffing when Delray Beach units are either in training or responding to emergency calls. On average, the Highland Beach apparatus travels into Delray Beach 35-37 times per month for emergency calls. These omits travel into Delray Beach other times for training and zone coverage, as well. "Preparing, for the worst...... Delivering the best ". • Of the City's five fire stations, only one lies east of the Intracoastal Waterway (ICW): Fire Station #2 lies just off Atlantic Avenue near AIA. The Highland Beach apparatus and station placement has enabled us to provide backup personnel and apparatus to emergencies in Delray Beach east of the TCW in a timely manner, • The Highland Beach station is the immediate backup (second due) to the City's second busiest station (Station #3). This zone is one of the most highly developed in the City in recent years. The South Federal Highway and Linton Boulevard corridors have been developed to the point that travelling these roads (from a Fire and EMS perspective) can be difficult. Delray Beach, as referenced above, utilizes the Highland Beach apparatus an average of 36 times per month for emergency service calls in Delray Beach proper. Looked at another way, this would be over 400 times per year, and over 2,000 times in the next five years. Knowing that we have access to the Highland Beach personnel and apparatus is a definite benefit to our citizens and visitors. Having access to these additional resources not only reduces responses times, but also enhances firefighter safety by the faster arrival of secondary units. The question of Highland Beach's tolerance of the City's usage and reliance on "their" apparatus is a concern. Also of concern, is the City's reliance on Highland Beach's apparatus and personnel to handle the increase in calls in the City. If this ILA is not approved, we will have to further analyze our current response zones, staffing, and apparatus deployment strategies in both the immediate aftermath of the nonrenewal, as well as the future. This year, our Fire Department has utilized peak level staffing on Rescues 111 and 113 in an attempt to decrease response times, quicken hospital turnaround times, and enhance the availability of a primary unit in each zone for secondary calls. During the past several months since the inception of this staffing model, we have already gathered data to support these initiatives. In order to ensure the continuity of our service, and more importantly, to backup Fire Station #2 as the then - only fire station east of the ICW, Fire Station #3's Rescue 113 would need to immediately be up staffed to three personnel. Also, we have initiated long-term data collection, including call volume, response time data, census changes, and development figures to ascertain the future need of an additional fire station on Federal Highway, South of Linton Boulevard. I am of the opinion that within the next ten years, the call volume, development, increased census on Zone 3, and the overriding demand for firefighter safety will necessitate a satellite station with an additional Rescue truck on South Federal Highway. Geographically, the City's fire stations are located a little less than 3 miles apart, with the most recently -added being Fire Station #5 in the mid 1990's. In order to maintain our service level in the southeast section of Delray Beach, the additional staffing will be an immediate need absent the Highland Beach ILA. The current ILA with Highland Beach provides funding for 22.5 personnel. In consideration of the demographics of our department, projected retirements and employee turnover, absorption of these personnel could be achieved as follows: • We currently have 23 employees in the DROP • We currently have an additional 19 DROP -eligible personnel (have not entered the DROP yet) • By 9130117, we would have 14 of these personnel retire "Preparing, for the worst...... Delivering the best ". • After 9130117, the next scheduled retirements are 311118 (1 employee), then 911118 (2 employees) • We have employees that resign, retire "early" (before the maturation of their DROP), or don't make probation • We could potentially have eight (8) "extra employees' which could be used to up - staff other units Bottom line, is that we would have a minimum of 14 of these 22 positions vacant through retirement by the conclusion of the current ILA, 9130117. Using an FTE of 4.2, the eight (8) "extra employees" could then be used to permanently staff RI 11 and R113 with three personnel. The issue of whether the City should pursue the renewal of this ILA versus focusing on our own municipal fire department is the primary question. The department is at a critical juncture. In recent years, employee attrition has become problematic. This attrition has been compounded by large volumes of retirements (together, 40 employees have separated from the City in the last 4 years). Succession planning remains a significant issue, as well, with the projected retirements of three (3) Chief Officers, nine (9) Captains, and five (5) Driver Engineers in the next three years. Notably, in addition to the three scheduled Chief Officer retirements, three additional Chief Officers are DROP -eligible and will all retire within the next 6 years. Employee recruitment, retention, training, and development are all areas that will require extensive investment of time and resources in the next five years. In addition, the department will be relocating Fire Station #3 and building a training center within the next 24 months, and developing specifications and purchasing replacement apparatus. Level of service recommendations are being finalized that will increase rescue staffing, and data compilation has begun for the strategic placement of an additional fire station in the next 7-10 years. As Fire Chief, my recommendation is that the City's time, focus, and resources be directed to the City's fire department and its ability to sustain its service delivery now and in the future. As the City has become more popular, populated, and developed, a commensurate call volume has been reflected within the Fire Department. As outlined above, the department is facing some significant strategic goals in the short term, with an eye on future growth and sustainability. Although we have utilized the Highland Beach apparatus and personnel (as permitted by the current ILA) to maintain service levels in the City, our focus should be on our City, our department, and our sustained ability to deliver the emergency service that our residents, visitors, and business owners have come to expect. We have been unsuccessful in securing apparatus replacement from Highland Beach for six years, negotiations have been stalled for long periods of time, and they have sought out replacement fire service from neighboring service providers. Despite a long and otherwise cordial relationship, it is my recommendation that the City redirect its efforts from renewing the ILA with Highland Beach to internal upgrades that will support long term growth and self -reliability. "Preparing, for the worst...... Delivering the best' MEMORANDUM • Beach •••• Department TO: Donald Cooper, City Manager DATE: 2/12/2016 FROM: Danielle Connor, Fire Chief SUBJECT: Highland Beach ILA History The City of Delray Beach entered into an Interlocal Agreement (ILA) with Highland Beach in 1993. Prior to this time, the Town of Highland Beach had received their Fire and EMS services from Palm Beach County Rescue. As part of the City's new ILA, the town would fund 22.5 positions: a complement of Firefighters, Paramedics, Driver Engineers, and Captains, along with funding for 0.5 inspector positions. This original ILA was renewed in 2002 and presently is set to expire on 9/30/17. Over the course of the last 22+ years, the fire department has enjoyed a harmonious and professional relationship with the Town. The ILA provides for several provisions regarding the services. Inclusive in the ILA is language that outlines for the replacement of their apparatus. In short, when the appropriate time would arise, the City would provide specifications for the replacement apparatus, and the Town would be responsible for replacement. This language is as follows, and is found in Section 3.21 of the current ILA: 3.21 "The Town of Highland Beach aKrees to honor and financial1v support t1�e e tri ment and vehicle re lacetnent schedule and service lie projections established and in e ect by the Ci o Delia) Beach which reflect anticipated points in time that Fire and Rescue apparatits and e ui ment should be Le laced . based on service reliabili maintenance cost changes in saLeU standards and technology." The Town's ladder truck was a 1995 Sutphen. In 2010, under Fire Chief David James' leadership, the City put together specifications for a replacement apparatus. At that time, the ladder truck was 15+ years old and was beginning to have excessive unreliability due to out -of -service times and escalating costs for repairs. Presentations were made to their then -Commission and Town Manager Dale Sugerman. The Town's Charter required that any purchase over $350,000 had to go to referendum. In November of 2010, this item was placed on the ballot, and was subsequently voted down. Between the summer of 2010 and the time of the referendum, hire Chief James suffered a life-threatening injury and went out on long term disability. In October of 2010, 1 began my tenure as Acting Fire Chief. Alter this initial referendum, then -City Manager David Harden's direction was to continue using the truck and get more years out of it. In the ensuing years, multiple changes in leadership took place in both communities: • Dale Sugerman was terminated as Town Manager for Highland Beach in 2011. • Kathleen Weiser was hired as Town Manager for Highland Beach in 2011. • David Harden retired as City Manager for Delray Beach in 2013. • Louie Chapman was hired as City Manager for Delray Beach in 2013. • Louie Chapman was fired as City Manager for Delray Beach in 2014. • Terry Stewart was hired as Interim City Manager for Delray Beach in 2014. • Don Cooper was hired as City Manager for Delray Beach in 2015. • Kathleen Weiser resigned as Town Manager for Highland Beach in 2015. • Beverly Brown was hired as Town Manager for Highland Beach in 2015. In July of 2013, with the truck's reliability becoming even more expensive and unreliable, the Town was again approached about replacing the ladder truck. Town Manager Kathleen Weiser inquired about the possibility of the City taking responsibility for procurement (because of the Town's Charter issue) and billing the Town accordingly. This premise was presented to Mr. Chapman who agreed to begin negotiations. Working with City Attorney Brian Shutt and Finance Director David Boyd, we began these negotiations in August of 2013. The concept of leasing their vehicles over a 10 -year period is what precipitated the negotiation of a new 10 -year deal. As these negotiations were commencing, direction was given by Mr. Chapman for me to inquire from PBCFR about the possibility of consolidation. Upon receiving this news, Ms. Weiser requested that our negotiations be temporarily halted, as the Town did not want to enter into a long term agreement with Delray Beach, only to have the Fire and EMS services then assigned to PBCFR. The Town was very firm that they would seek other Fire and EMS services if we chose to consolidate. They did not want to receive Fire and EMS from PBCFR. The consolidation analysis was done from August 2013 to June 2014, at which time it was presented to the City Commission who opted to retain their own municipal fire department. In the fall of 2014, negotiations began anew with Highland Beach. In April of 2015, the City again explored consolidation with PBCFR. Negotiations with Highland Beach were again stalled. The consolidation consideration was halted in November 2015, at which time the negotiations with Highland Beach recommenced. The terms of the ILA were discussed among Mr. Cooper, Mr. Pfeffer, Mr. Warner, and myself. For Highland Beach, their Town Manager, Finance Director, and Town Attorney participated in the negotiations. Throughout the negotiation period, the Highland Beach ladder truck experienced even more costly repairs, failed its UL testing multiple times, and was out of service more than it was in service. Mr. Cooper, at the Chief's request, sent a letter to Highland Beach in July 2015 decommissioning their ladder truck. In September of 2015, the City's Finance Department began billing Highland Beach $8500/month for the use of one of the City's ladder trucks until a new one could be purchased for the Town. The current ILA also states that the City can utilize the Highland Beach apparatus as we see operationally necessary to do so. In January 2016, there were a total of 37 incidents that the Highland Beach apparatus were used for emergency responses within the city Iii -nits of Delray Beach, In December 2015 this number was 39. There are times, of course, that Delray Beach units respond into Highland Beach, as well, notably with high rise fires. On average, the Highland Beach apparatus is used a little over 1 time per day in any given month. The relationship with Highland Beach has been a good one for the majority of the years that we have provided service. Initially, it was the issue of their Charter that was problematic in replacing the apparatus. As described above, this issue went to a public vote in 2010 and did not pass. In the following years, however, the Town chose to raise the $350,000 limit to $1,000,000 to renovate their Town Hall chambers, as well as their Police Department. Once these renovations were completed, the spending limit was reduced again hack to $350,000. Such consideration of a Charter change was not offered with regard to the replacement of their emergency vehicles, per the ILA. �01 17 S OV Ur�s��1 DELRAY BEACH F L O / All -America City I � 0 1993 2001 100 N.W. 1st AVENUE Ms. Beverly Brown Town Manager Town of Highland Beach 3601 S. Ocean Boulevard Highland Beach, FL 33487 RE: Inter -Local Agreement Dear Ms. Brown: DELRAY BEACK FLORIDA 33444 ° 561/243-70001 February 11, 2016 On behalf of the Delray Beach City Commission I would to apologize for any misunderstandings that have arisen from the previous discussions on the Inter -Local Agreement for Fire Service. Section 5.1 of the agreement requires that the Town of Highland Beach (HB) provide the City of Delray Beach (DB) notice of its intent to renew the agreement 18 months prior to the expiration of the initial term or renewal periods. Based upon my calculations said notice of renewal will be required by March 31, 2016. The City of Delray Beach will then have 60 days to determine whether to accept said request. If either party fails to comply with the notice provisions results in the cancellation of the agreement at the end of the term. Based upon this provision I will be making a recommendation whether or not DB should accept if one is made by HB. If such a.written request has been made previously by HB please provide as I am unaware of such request. In order to be as timely as possible for both parties I would request HB provide to DB indication of its intent as soon as possible. If have any questions please contact me at your convenience. Sincerely, Do ald aW.Cooper City Manager Delray Beach DCJsy cc: Delray Beach Mayor, City Commission. Francine RamagIia, Assistant City Manager David Scott, Assistant City Manager Danielle Connor, Fire Chief Noel Pfeffer, City Attorney Jack Warner, Chief Financial Officer ERVICE " 6- ERFORMANCE ° NTEGRI T `! " ��ESPONSIB! E c ��NNc�VATiVE ��Ft,^�tiU4/C1F'K Cooper, Donald From: Connor, Danielle Sent: Tuesday, February 09, 2016 2:24 PM To: Cooper, Donald Subject: Fire -Rescue Projected Retirements Attachments: Copy of DROP PLAN PARTICIPANTS 020316.xis Mr. Cooper, In anticipation of the possibility that the ILA with Highland Beach does not get signed, and our need to reabsorb the 22.5 positions in the current ILA, my analysis reveals the following: • We currently have 23 employees in the DROP • We currently have an additional 19 DROP -eligible personnel (have not entered the DROP yet) • By 9/30/17, we would have 14 of these personnel retire • After 9/30/17, the next scheduled retirements are 3/1/18 (1 employee), then 9/1/18 (2 employees) • We have employees that resign, retire "early" (before the maturation of their DROP), or don't make probation • We could potentially have eight (8) "extra employees" which could be used to up -staff other units I will continue to update these projections as the situation with Highland Beach unfolds. Dani Danielle Connor rre Chief Deb ay Beach rice fescue connor@mvdclra vbeach. com www.mvdelravbe;icb.com (561) 243-7410 - Office 1AI k'.311��l 1i 1 moi' y; PUBLIC RECORDS NOTE: Florida has a very broad public records law. Most written communications to or from local officials, employees, or the general public regarding city business are public records available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure. nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-102, Version: 1 TO: Mayor and Commissioners FROM: Tim Stillings, Director of Planning and Zoning THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 ORDINANCE NO. 02-16, A PRIVATELY -INITIATED TEXT AMENDMENT TO THE LAND DEVELOPMENT REGULATIONS SECTION 4.4.24(C), TO ADD SINGLE -LEVEL MECHANICAL PARKING LIFTS AS AN ACCESSORY USE IN THE OLD SCHOOL SQUARE HISTORIC ARTS DISTRICT (OSSHAD). (FIRST READING/ FIRST PUBLIC HEARING) Recommended Action: Motion to Approve Ordinance No. 02-16 on First Reading, the amendment to LDR Section 4.4.24(C), to permit single -level mechanical parking lifts as an accessory use in the OSSHAD zoning district, by adopting the findings of fact and law contained in the staff report, and finding that the text amendment and approval thereof is consistent with the Comprehensive Plan and meets the criteria set forth in LDR Section 2.4.5(M). Background: The item before the City Commission is the consideration of a privately -initiated text amendment to LDR Section 4.4.24(C), to add Single -level Mechanical Parking Lifts as an accessory use in the Old School Square Historic Arts District (OSSHAD). Single -level mechanical parking lifts are currently permitted as an accessory use in the CBD, and are subject to specific criteria and requirements listed in LDR Sections 4.6.9(D)(1)(e) and 4.6.9(D)(1 1)(a - h). Provided as an attachment. The OSSHAD zoning district is applied to a majority of the properties within the Old School Square Historic District. When a mechanical parking lift is proposed, a site plan application would be required to ensure compliance with the above LDR Sections, as well as those included in LDR Section 4.5.1 (E), Historic Preservation: Designated Districts, Sites, and Buildings: Development Standards. The Historic Preservation Standards require compatibility and appropriateness of new development proposals and improvements to all properties within the Old School Square Historic District. As part of the existing requirements, the lifts are required to be integrated into a structure with at least three walls and a roof. The attached Planning and Zoning Board Staff Report of the meeting of December 21, 2015 contains the complete analysis of the request. Review by Others The subject amendment was initially submitted with additional amendments including Automated Parking Garages and Private Parking Facilities. These were part of the initial Advisory Board reviews. However, those amendments, which were the subject of much discussion at both the Parking City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-102, Version: 1 Management Advisory Board and Pineapple Grove Main Street meetings, have been withdrawn. At its meeting of October 27, 2015, the Parking Management Advisory Board (PMAB) recommended approval of the proposed LDR amendment. At its meeting of October 28, 2015, the Pineapple Grove Main Street (PGMS) did not recommend approval of the proposed LDR amendment. Noted concerns during their discussion involved ability to construct larger buildings by accommodating additional parking and noise impacts on neighboring properties. At its meeting of November 5, 2015, the Community Redevelopment Agency (CRA) recommended approval of the proposed LDR amendment. At its meeting of November 9, 2015, the Downtown Development Authority (DDA) recommended approval of the proposed LDR amendment. At its meeting of November 12, 2015, the West Atlantic Redevelopment Coalition (WARC) recommended approval of the proposed LDR amendment. At its meeting of December 2, 2015, the Historic Preservation Board (HPB) recommended approval of the proposed LDR amendment on a vote of 4-2 (Sexton and Patton dissenting, Sherman absent) with the single -level mechanical parking lifts being added as an accessory use requiring Conditional Use review and approval, as opposed to a permitted accessory use. At its meeting of December 21, 2016, the Planning and Zoning Board recommended approval of the proposed LDR amendment, as proposed, on a vote of 5-1 (Smith dissenting; Jocelyn Patrick absent). The HPB recommendation was reported to and considered by the Board, however, the amendment, as proposed, was supported. City Attorney Review: Approved as to form and legal sufficiency. Timing of Request: Second Reading is tentatively scheduled for March 15, 2016. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT"^ ORDINANCE NO. 02-16 AN ORDINANCE OF THE CITY COMMISSION OF THE CITY OF DELRAY BEACH, FLORIDA, AMENDING THE LAND DEVELOPMENT REGULATIONS OF THE CITY OF DELRAY BEACH; AMENDING SECTION 4.4.24, OLD SCHOOL SQUARE HISTORIC ARTS DISTRICT, SUBSECTION (C), ACCESSORY USES, BY ADDING SINGLE - LEVEL MECHANICAL PARKING LIFTS AS A PERMITTED ACCESSORY USE; PROVIDING A SAVING CLAUSE, A GENERAL REPEALER CLAUSE, AND AN EFFECTIVE DATE. WHEREAS, the Old School Square Historic Arts District (OSSHAD) is a mixed use district which is intended to provide for mixed uses of residential, office, and commercial activities, with an emphasis on the arts, that will encourage the restoration or preservation of historic structures and, yet, maintain and enhance the historic and pedestrian scale of the area; and WHEREAS, the OSSHAD is designed to stimulate greater awareness and pride in the City's architectural heritage and create an atmosphere and feeling of "Old Delray Beach"; and WHEREAS, the OSSHAD exists to improve the environmental quality and overall livability of this historic district and stabilize and improve property values therein; and WHEREAS, the OSSHAD allows uses which promote preservation and adaptive reuse of all structures within the district; and WHEREAS, single -level mechanical parking lifts allow for two vertical parking spaces in place of one standard parking space and are further regulated in Article 6, Supplemental District Regulations, Section 4.6.9(D)(11) and Section 4.6.9(F)(4); and WHEREAS, concentration of parking in this manner can be used as an option to limit the size of the structure and the amount of space taken by parking in the OSSHAD; and WHEREAS, the OSSHAD is a centrally located mixed-use district within the downtown and includes commercial properties which add traffic to the district; and WHEREAS, prior to public hearings before the City Commission, all proposed amendments to the City's land development regulations must be reviewed by the Planning and Zoning Board pursuant to LDR Section 1.1.6. The Planning and Zoning Board reviewed these amendments at a public hearing held on December 21, 2015 and recommended on a vote of 5 to 1 that the City Commission approve these amendments. Pursuant to Florida Statute 163.3174(4)(c), the Planning and Zoning Board, sitting as the Local Planning Agency, has determined these amendments to be consistent with the Delray Beach Comprehensive Plan; and WHEREAS, the City Commission, at a duly noticed public hearing on 2016, received and considered comments from the Planning and Zoning Board and from the public, and gave careful consideration to all aspects of this ordinance; and WHEREAS, the City Commission has determined it to be in the best interest of the City of Delray Beach that the land development regulations be amended as described in this ordinance. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COMMISSION OF DELRAY BEACH, AS FOLLOWS: Section 1. That Section 4.4.24(C), of the Land Development Regulations, "Accessory Uses," be amended to read as follows [text formatted with underline is to be added]: (C) Accessory Uses and Structures Permitted: The following uses are allowed when a part of, or accessory to, the principal use: (1) Uses and structures normally associated with residences such as: bird aviaries, dog houses and dog runs, garages, greenhouses, guest cottages, playhouses, pool houses and covers/enclosures, pump houses, slat houses, storage sheds, workshops, swimming pools, and home occupations. (2) On a parcel that has as its principal use a non-residential use, there may be no more than two residential units, either within a separate structure or within a structure housing a non- residential use. (3) Family Day Care Home, pursuant to Section 4.3.3j). (4) Parking lots and refuse storage areas (5) Outdoor dining areas which are accessory or supplemental to a restaurant or business use, provided the operation of the outdoor dining area is limited to daylight hours. (6) Within the following described areas, the uses allowed as accessory uses in Section 4.4.13(C) pursuant to the base district and special regulations of the Central Business District regulations shall also be allowed in the OSSHAD: (a) Lots 13-16, Block 60 (b) Lots 1- 4, Block 61 (c) Lots 1- 7, Lots 16 - 18 and 19-24, Block 69 (d) Lots 23-25, Block 70 2 Ord No. 02-16 (e) Lots 7- 8, and the South 34.75 feet of Lot 6, Block 75; and (� Lots 1- 6, Block 76 (7i Single -level mechanical parking lifts, pursuant to the reduirements of Sections 4.6.9 U (11) and 4.6.9 (Q (4). Section 2. That should any section or provision of this ordinance, or any paragraph, sentence, or word thereof, be declared by a court of competent jurisdiction to be invalid, such decision shall not affect the validity of the remainder of this ordinance as a whole or part thereof other than the part declared to be invalid. Section 3. That all ordinances or parts of ordinances in conflict herewith are hereby repealed. Section 4. That this ordinance shall become effective upon its adoption on second and final reading. PASSED AND ADOPTED in regular session on second and final reading on this _ day of ATTEST: City Clerk First Reading: Second Reading: Mayor 3 Ord No. 02-16 PLANNING AND ZONING BOARD CITY OF DELRAY BEACH STAFF REPORT MEETING DATE: December 21, 2015 ITEM: Privately initiated amendments to Land Development Regulations (LDR) Section 4.4.24(8), Accessory Uses, to add single -level mechanical parking lifts as an accessory use in the Old School Square Historic Arts District (OSSHAD) GENERAL DATA: d10 LaKa tai Applicant Atlantic Ave. Development LLC. I Location: OSSHAD zoning district Future Land Use: Other Mixed Use (OMU)_1 Current Zoning: OSSHAD Adjacent Zoning: ' North: RO (Residential Office), CF (Community Facilities) 41 South: RM (Multi -Family Residential, Medium Density), CF East: CBD (Central Business District), OSR (Open Space Recreational) West: R -1-A (Single -Family Residential), RM, CBD, CF Proposed Use: Single -level Mechanical Parking Lifts as an CF Accessory Use I STAFF RECOMMENDATION: I Recommend approval to the City Commission. ►BDA -R RISA ITEM BEFORE THE BOARD The item before the Board is that of making a recommendation to the City Commission regarding an amendment to Land Development Regulations (LDR) Section 4.4.24(C), to add Single -level Mechanical Parking Lifts as an accessory use in the Old School Square Historic Arts District (OSSHAD), pursuant to LDR Section 2.2.6(D)(6). BACKGROUND ANALYSIS The amendment to the Land Development Regulations (LDR) is privately -initiated and seeks to add "Single -level Mechanical Parking Lifts" as an accessory use in the OSSHAD zoning district. The OSSHAD zoning district is applied to a majority of the properties within the Old School Square Historic District. Other zoning districts within the Old School Square Historic District include Open Space Recreation (OSR) and Community Facilities (CF), while a number of properties along Atlantic Avenue, NE 1" Avenue, SE 1" Avenue, and SE 1s' Street may also apply the principal and accessory uses of the Central Business District (CBD). Single -level mechanical parking lifts are presently permitted as an accessory use in the CBD, and are subject to specific criteria outlined in the following Sections: • LDR Section 4.6.9(D)(1)(e): Single level mechanical parking lifts ("Lifts"), if utilized, shall be integrated into an existing or proposed building for the uses they serve and enclosed with three walls and a roof. A maximum of 50% of the required parking within a non- residential or the non-residential portion of a multi -use development may utilize Lifts. • LDR Section 4.6.9(D)(1 1)(a -h): (a) Single level mechanical parking lifts ("Lifts") shall be integrated into a structure for the uses they serve, constructed with at least three walls and a roof, in accordance with Section 4.6.18(13)(14)(vi)(3), to provide adequate screening and containment of sound from operation of the lifts for the benefit of adjacent land uses. (b) Lifts may be utilized to provide up to but not more than fifty (50%) percent of the required non-residential parking for commercial or mixed-use developments. (c) Lifts and the spaces below them must be operated by an attendant during all hours of operation. Upon closing, the parking attendant shall remove all vehicles from atop and beneath the Lifts and park them in an area where the customer may retrieve their vehicle. At no time shall the general public be permitted to operate the Lifts. (d) On-site staging spaces must be provided for the maneuvering of vehicles to facilitate the parking and retrieval of vehicles. At no time shall vehicles be staged within the adjacent public right-of-way. A minimum of two (2) staging spaces shall be provided for the first twenty (20) Lifts or less. One (1) additional staging space shall be provided for every twenty (20) additional Lifts or part thereof. (e) Lifts must be manufactured with a full bottom panel to contain fluids which may be emitted from vehicles while parked (oil, condensation from air conditioners, etc.) No wheel or chassis lift mechanisms (historically used at service stations) are permitted. (f) The balance of the required non-residential spaces shall be provided as "self - park" spaces. (g) For each lift provided, a minimum of 75 sq. ft. of landscaped area over and above the minimum required by code must be provided and shall be located to provide a view corridor for the general public. Lots of record having a width less than fifty feet (50') shall be exempt from the requirement of this additional landscape / open space; Mechanical Parking Lifts in OSSHAD Planning and Zoning Board 122115 2/4 (h) The Lifts shall be regularly and routinely maintained to ensure safety and dependability of operation and minimization of operational noise levels. Maximum sound levels shall not exceed applicable thresholds as stipulated in Chapter 99 of the City Code of Ordinances. When a mechanical parking lift is proposed, a site plan application would be required to ensure compliance with the above requirements, as well as those included in LDR Section 4.5.1(E), Historic Preservation: Designated Districts, Sites, and Buildings: Development Standards. These Development Standards require compatibility and appropriateness of new development proposals and improvements to all properties within the Old School Square Historic District. As indicated above, the lifts are required to be integrated into a structure with at least three walls and a roof. The proposed LDR Amendment is now before the Board for consideration ANALYSIS Pursuant to LDR Section 2.4.5(M)(1), amendments to the Land Development Regulations may be initiated by the City Commission, Planning and Zoning Board or City Administration; or an individual. The proposed amendment is a privately -initiated text amendment to the Land Development Regulations. Pursuant to LDR Section 2.4.5(M)(5),Findings, in addition to LDR Section 1.1.6(A), the City Commission must make a finding that the text amendment is consistent with and furthers the Goals, Objectives and Policies of the Comprehensive Plan. A review of the objectives and policies of the adopted Comprehensive Plan was conducted and the following applicable Objectives and Policies were noted: Future Land Use Element, Goal Area "A" Land within the Planning area shall be developed or redeveloped, to enhance the existing quality of life, complement existing land use and result in a mixed, but predominantly residential community with a balanced economic base. Future Land Use Element Objective A-4 The redevelopment of land and buildings shall provide for the preservation of historic resources. The objective shall be met through continued adherence to the City's Historic Preservation Ordinance and the following policies: Future Land Use Element Policy A-4.1 Prior to approval or recommending approval of any land use or development application for property located within a historic district or designated as a historic site, the Historic Preservation Board must make a finding that the requested action is consistent with the provisions of Section 4.5.1 of the Land Development Regulations relating to historic sites and districts and the "Delray Beach Design Guidelines". Future Land Use Element Policy A-4.2 In order to protect the City's historic resources, the Land Development Regulations shall include provisions for designation of historically significant buildings, structures, archaeological sites, or districts. The City shall conduct periodic neighborhood surveys to identify and evaluate potential historic resources at least once every five years. Future Land Use Element Objective A-5 The City shall maintain its Land Development Regulations, which shall be regularly reviewed and updated, to provide timely, equitable and Mechanical Parking Lifts in OSSHAD Planning and Zoning Board 122115 3/4 streamlined processes including, but not limited to, building permit processes for residential developments and to accommodate mixed-use developments, and other innovative development practices. In consideration of the proposed amendment to permit single -level mechanical parking lifts as an accessory use within the OSSHAD zoning district, this use will not be contrary to the intent of the provisions of the Comprehensive Plan. The OSSHAD is a mixed-use district, with many successful adaptive reuse projects complimented by recent development. The provision of non- residential uses requires that parking be provided, which inherently has the potential to impact the historic character of the district. However, the option to utilize a single -level mechanical lift will permit covered and enclosed parking while providing additional landscaping above the 25% open space requirement. This additional requirement will assist in maintaining the landscaped character within the district. Concerns have been raised by Advisory Board members and local citizens regarding the ability to build more use area, thereby providing a more intense development. However, it should be noted that the current alternative of being able to provide all parking on site for a project is to seek approval of an in -lieu of parking request. With the ability to utilize the single -level mechanical parking lift, parking is provided on-site, as opposed to off-site, within a parking garage, or paid via the in -lieu fee and constructed sometime in the future. Additionally, the use of mechanical parking lifts allows two vehicles to be parked within the same footprint. Compacting the parking through the use of these lifts will enable the rehabilitation of smaller, substandard lots which exist throughout the downtown area, including OSSHAD, where limited parking is available. The amendment would therefore meet the intent of Objective A-5 noted above which encourages "innovative development practices" as already permitted for CBD zoned property. Given the above, the adoption of this text amendment will further the policies, goals and objectives of the Comprehensive Plan. REVIEW BY OTHERS It should be noted that when the subject amendment was initially submitted, there were additional amendments included, such as Automated Parking Garages and Private Parking Facilities, which were part of the initial Advisory Board reviews. However, those other components, which were the subject of much discussion at both the PMAB and Pineapple Grove Main Street meetings, have since been withdrawn. At its meeting of October 27, 2015, the Parking Management Advisory Board (PMAB) recommended approval of the proposed LDR amendment. At its meeting of October 28, 2015, the Pineapple Grove Main Street did not recommend approval of the proposed LDR amendment. At its meeting of November 5, 2015, the Community Redevelopment Agency (CRA) recommended approval of the proposed LDR amendment. At its meeting of November 9, 2015, the Downtown Development Authority (DDA) recommended approval of the proposed LDR amendment. Mechanical Parking Lifts in OSSHAD Planning and Zoning Board 122115 4/4 At its meeting of November 12, 2015, the West Atlantic Redevelopment Coalition (WARC) recommended approval of the proposed LDR amendment. At its meeting of December 2, 2015, the Historic Preservation Board (HPB) recommended approval of the proposed LDR amendment on a vote of 4-2 (Sexton and Patton dissenting, Sherman absent) with the single -level mechanical parking lifts being added as an accessory use requiring Conditional Use review and approval, as opposed to a permitted accessory use. Courtesy notices will be sent to the following groups prior to consideration by the Planning and Zoning Board on December 21, 2015: • Chamber of Commerce • Delray Citizens Coalition ALTERNATIVE ACTIONS A. Continue with direction. B. Move a recommendation of approval to the City Commission of the amendment to Land Development Regulation Section 4.4.24(C), to permit single -level mechanical parking lifts as an accessory use, by adopting the findings of fact and law contained in the staff report, and finding that the text amendment and approval thereof is consistent with the Comprehensive Plan and meets the criteria set forth in LDR Section 2.4.5(M). C. Move a recommendation of denial to the City Commission of the amendment to Land Development Regulation Section 4.4.24(C), to permit single -level mechanical parking lifts as an accessory use, by adopting the findings of fact and law contained in the staff report, and finding that the text amendment and approval thereof is not consistent with the Comprehensive Plan and does not meet the criteria set forth in LDR Section 2.4.5(M). (Motion to be phrased in the affirmative. See above.) RECOMMENDED ACTION Recommend approval to the City Commission of the amendment to Land Development Regulation Section 4.4.24(C), to permit single -level mechanical parking lifts as an accessory use in the OSSHAD zoning district, by adopting the findings of fact and law contained in the staff report, and finding that the text amendment and approval thereof is consistent with the Comprehensive Plan and meets the criteria set forth in LDR Section 2.4.5(M). SECTION 4.6.9 (C) (8) (b) (b) Differing Hours of Operation: When uses within a structure or a development have separate hours of operation (e.g. 9 a.m. to 5 p.m. and 6 p.m. to 10 p.m.) administrative relief may be granted to allow double counting of parking spaces. (c) Subordinate Uses: When parking spaces are provided based upon an intensive use of a site (e.g. church services) and, at different times, other uses are on the site (e.g. day care) administrative relief may be granted to the effect of not requiring parking for the subordinate uses. (D) Design Standards: All parking spaces which are created in order to fulfill requirements of this Section (i.e. required parking spaces) shall conform to the design standards of this subsection. (1) General Design Concepts: The following concepts shall be applied in the layout and design of parking lots: (a) Parking spaces should be located and arranged in such a manner as to facilitate pedestrian access to the uses they are intended to serve. In general, parking spaces should be distributed proportionately to needs. (b) Employee parking should be located in the area least desirable for customer or short-term parking. (c) Compact car parking, where allowed, should be integrated throughout a parking lot in such a manner that compact and standard cars have equal access to desirable parking spaces. (d) Handicapped spaces are to be provided in accordance with the Florida Accessibility Code for Building Construction and shall be located as close as is practical to the entrances of the buildings they are intended to serve. To the greatest extent possible, they shall be oriented so that a user does not have to go past the rear of other parking spaces or cross an aisle in order to reach the building's main entrance. [Amd. Ord. 46-96 11/5/96] (e) Single level mechanical parking lifts ("Lifts"), if utilized, shall be integrated into an existing or proposed building for the uses they serve and enclosed with three walls and a roof. A maximum of 50% of the required parking within a non-residential or the non-residential portion of a multi -use development may utilize Lifts. [Amd. Ord. 34-07 9/18/07] (2) Provisions for Ingress and Egress: Each required parking space shall be accessible at all times. Access which conforms with minimal aisle standards and which includes maneuvering area so that a vehicle must be able to enter and exit the parking area onto a street or alley in a forward manner shall be provided, except in the following situations. [Amd. Ord. 46-96 11/5/96] 4.6-43 SECTION 4.6.9 (D) (8) (e) (e) The City Engineer shall approve the drainage and grading plans for parking spaces and parking lots. He shall also conduct inspections during and after construction of the parking area and its drainage system to ensure that it is constructed in accordance with the approved paving and drainage construction plans. (f) Parking lots, parking spaces and driveways that exist at the time of adoption of this ordinance that are not in compliance with Section 4.6.9(D)(8) shall be required to come into compliance with this section within 3 years of the adoption of this ordinance. This includes, but is not limited to, all duplexes, multi -family, and commercial property, but excludes single family homes. [Amd. Ord. 29-01 5/15/01] (9) Lighting: Lighting of parking lots shall be pursuant to Section 4.6.8(B). (10) Operations and Maintenance: (a) All required parking facilities shall be maintained for the duration of the use requiring such facilities. Such facilities shall be used exclusively for the parking of vehicles. With the exception of vehicle rental or sales, parking facilities shall not be used for the storage or sale of merchandise, nor shall they be used for the storage or repair of vehicles or equipment. Parking facilities may be used for the sale of merchandise on a temporary basis for special events when approved in accordance with the provisions of Subsection (F)(2). (b) It shall be the responsibility of the owner or operator of a specific use to ensure that the parking facilities are kept in good operating condition and that the parking facilities are periodically swept and cleaned. All parking lots and spaces shall be maintained so as not to create a hazard, eyesore, or nuisance. This includes, but is not limited to, removing glass and litter; pruning, nourishing, and watering vegetation, resurfacing and restriping surface markings; reanchoring or replacing loose and broken wheel stops; and replacing or painting signs. (11) Mechanical Parking Lifts: [Section Added by Ord. 34-07 9/18107] (a) Single level mechanical parking lifts ("Lifts") shall be integrated into a structure for the uses they serve, constructed with at least three walls and a roof, in accordance with Section 4.6.18(13)(14)(vi)(3), to provide adequate screening and containment of sound from operation of the lifts for the benefit of adjacent land uses. (b) Lifts may be utilized to provide up to but not more than fifty (50%) percent of the required non-residential parking for commercial or mixed-use developments. 4.6-50 SECTION 4.6.9 (D) (11) (c) (c) Lifts and the spaces below them must be operated by an attendant during all hours of operation. Upon closing, the parking attendant shall remove all vehicles from atop and beneath the Lifts and park them in an area where the customer may retrieve their vehicle. At no time shall the general public be permitted to operate the Lifts. (d) On-site staging spaces must be provided for the maneuvering of vehicles to facilitate the parking and retrieval of vehicles. At no time shall vehicles be staged within the adjacent public right-of-way. A minimum of two (2) staging spaces shall be provided for the first twenty (20) Lifts or less. One (1) additional staging space shall be provided for every twenty (20) additional Lifts or part thereof. (e) Lifts must be manufactured with a full bottom panel to contain fluids which may be emitted from vehicles while parked (oil, condensation from air conditioners, etc.) No wheel or chassis lift mechanisms (historically used at service stations) are permitted. (f) The balance of the required non-residential spaces shall be provided as "self -park" spaces. (g) For each lift provided, a minimum of 75 sq. ft. of landscaped area over and above the minimum required by code must be provided and shall be located to provide a view corridor for the general public. Lots of record having a width less than fifty feet (50') shall be exempt from the requirement of this additional landscape / open space; (h) The Lifts shall be regularly and routinely maintained to ensure safety and dependability of operation and minimization of operational noise levels. Maximum sound levels shall not exceed applicable thresholds as stipulated in Chapter 99 of the City Code of Ordinances. (E) Location of Parking Spaces: (1) Street parking, parking located in the public right-of-way, or parking located in public parking facilities shall not be used to satisfy on-site parking requirements, except as provided for herein. The terms "on-site parking" and "off-street parking" are synonymous. However, pursuant to the requirements of Section 4.6.9(E)(3)(e) and Section 4.6.9(E)(4)(d), the construction of additional on -street public parking may reduce the number of in -lieu and public parking fee spaces required. [Amd. Ord. 58-06 10/17/06]; [Amd. Ord. 74-04 1/18/05]; [Amd. 53-02 1/7/03]; [Amd. Ord. 4-99 2/2/99] 4.6-51 nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-194, Version: 1 TO: Mayor and Commissioners FROM: Tennille Decoste, Human Resources Director THROUGH: Donald B. Cooper, City Manager DATE: March 1, 2016 ORDINANCE NO. 08-16 AMENDING CHAPTER 95 OF THE CITY'S CODE OF ORDINANCES FOR THE DIRECTOR OF EMERGENCY MANAGEMENT (SECOND READING) Recommended Action: Motion to Approve Ordinance No. 08-16 to amend Chapter 95 of the City's Code of Ordinances for the Director of Emergency Management and to approve job description as well. Background: Chapter 252.38, Florida Statutes mandates that each municipal emergency management program have a director. The director must meet the minimum training and education qualifications established in a job description approved by the City Commission. Further pursuant to Chapter 252.38, the director shall be appointed by the City Commission or the chief administrative officer (City Manager) to serve at the pleasure of the appointing authority. The attached job description should be read in conjunction with Ordinance 08-16, which amends Chapter 95 of the City's Code of Ordinances to create an independent director of emergency management position. The director of emergency management performs his/her duties under the administrative direction of the Police Chief, the City Manager, and any Executive Policy Group implemented during emergencies. City Attorney Review: Approved as to form and legal sufficiency. City of Delray Beach Page 1 of 1 Printed on 2/23/2016 powered by LegistarT"^ ORDINANCE NO. 08-16 AN ORDINANCE OF THE CITY COMMISSION OF THE CITY OF DELRAY BEACH, FLORIDA, AMENDING CHAPTER 95, "EMERGENCY MANAGEMENT", OF THE CODE OF ORDINANCES OF THE CITY OF DELRAY BEACH, FLORIDA, BY AMENDING SECTION 95.03, "EMERGENCY MANAGEMENT STRUCTURE", AND SECTION 95.04, "POWERS, DUTIES AND RESPONSIBILITIES", TO PROVIDE FOR THE CREATION OF AN INDEPENDENT DIRECTOR OF EMERGENCY MANAGEMENT POSITION; PROVIDING A SAVINGS CLAUSE; GENERAL REPEALER CLAUSE; AND AN EFFECTIVE DATE. WHEREAS, it is the intent of the City Commission of the City of Delray Beach to provide the necessary organization, powers, and authority to enable the timely and effective use of all available City resources to prepare for, respond to, and recover from emergencies, natural and man-made, likely to affect the security, safety, or health of the City of Delray Beach and its residents; and WHEREAS, it is the intent of the City Commission that nothing contained within this ordinance shall relieve City departments of their normally assigned duties, responsibilities, and functions; and WHEREAS, it is the intention of the City Commission that nothing contained within this ordinance shall be construed as a delegation of authority to abridge or diminish the legislative or administrative powers of the City Commission; and WHEREAS, the City Commission is authorized to create an emergency management program pursuant to Chapter 252, Florida Statutes, and WHEREAS, pursuant to Chapter 252, Florida Statutes, emergency management programs shall have a director that is appointed by the City Commission or the City Manager; and WHEREAS, currently, Chapter 95 of the City of Delray Beach Code of Ordinances provides for the City Manager or his/her designee to perform the function of Director of Emergency Management and the Coordinator of Emergency Services to perform certain duties; and WHEREAS, the City Commission desires to create a Director of Emergency Management position that is separate from the City Manager position and to eliminate the Coordinator of Emergency Services position in order to best protect the City of Delray Beach and its residents in the event of an emergency. NOW THEREFORE, BE IT ORDAINED BY THE CITY COMMISSION OF THE CITY OF DELRAY BEACH, FLORIDA AS FOLLOWS: Section 1. That Chapter 95, "Emergency Management", of the Code of Ordinances of the City of Delray Beach is hereby amended by amending Section 95.03, "Emergency Management Structure", and Section 95.04, "Powers, Duties and Responsibilities", to read as follows: Sec. 95.03 EMERGENCY MANAGEMENT STRUCTURE. ice} The Director of Emergency Management's duties shall include the ongoing planning for and coordination of those actions necessary for the creation and maintenance of an effective emergency response capability to prepare for and manage emergency conditions. Sec. 95.04 POWERS, DUTIES AND RESPONSIBILITIES. (A) The City Manager�or Acting City Manager, shall have the following powers, duties and responsibilities=, The Cij): Manager or Acting City Manager madelegate, in writing, a specific power, duty. or resgonsibilit,v listed below to the Director of Emergency Management: (1) To declare or recommend a declaration of emergency pursuant to Section 95.05; to inform the Mayor and Vice Mayor and the City Commission of the reasons for and status of events requiring the declaration. (2) To direct the creation, revision and the exercise of emergency response plans conforming to State and County emergency plans for the mitigation of, preparation for, response to, and recovery from emergencies; and to exercise all powers permitted by F.S. Chapter 252. (3) To assist the efforts of the Goordittato Director of Emergency Sef-04ees Management in preparation for, response to, and recovery from; emergency conditions. (4) To recommend a budget to the City Commission for the creation and maintenance of an emergency response capability as provided herein. (5) To promulgate emergency regulations necessary for the protection of life and property, establishment of public order, and control of adverse conditions affecting public welfare resulting from an emergency, to the City Commission. (B) The of Effiergettey Sei=v4ees Director of Emergency Management shall have the following responsibilities and duties: (1) To supervise the development and maintenance of City emergency plans, including annual updates. (2) To plan for and develop an emergency operations control center to include equipment, manning, and operational procedures necessary +e for the management and control of emergency conditions. (3) To develop and manage the City's emergency awareness public information program. (4) To prepare and submit an annual operating budget to the City Manager related to emergency management activities, preparations and training. Section 2. That should any section or provision of this ordinance or any portion thereof, any paragraph, sentence, clause or word be declared by a court of competent jurisdiction to be invalid, such 2 ORD. NO. 08-16 decision shall not affect the validity of the remainder hereof as a whole or part hereof other than the part declared invalid. Section 3. That all ordinances or parts of ordinances in conflict herewith be, and the same are hereby repealed. Section 4. That this ordinance shall become effective upon its passage on second and final reading. PASSED AND ADOPTED in regular session on second and final reading on this the day of 12016. ATTEST: City Clerk First Reading Second Reading MAYOR 3 ORD. NO. 08-16 City of Delray Beach Classification Description Classification Title: DIRECTOR of EMERGENCY MANAGEMENT FLSA Status: Non -Exempt Grade: 15 General Purpose and Description The Director of Emergency Management responsibilities are managerial functions involving planning, developing, directing, administering, and maintaining an effective and comprehensive Emergency Management Program for the City of Delray Beach. This position is also responsible for implementing and enforcing measures that mitigate and respond to man-made or natural emergencies. Responsible supervisory and technical work in the field, or at a designated Emergency Operations Center (EOC) directing assigned City personnel in general public safety efforts. Director of Emergency Management responsibilities are performed under the administrative direction of the Police Chief during normal work week and under the direction of the City Manager, and Executive Policy Group (EPG) during man-made or natural emergencies. Nature of Work Essential Functions and Responsibilities: The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. • Develop, coordinate, manage, and maintain the City's Emergency Management Program, its plan, policies, and procedures to effectively mitigate or respond to man-made or natural disasters. • Outline the roles and responsibilities of internal department collaborators and supporting groups when managing a variety of emergency contingencies. • Maintain the City's Emergency Operations Center (EOC) and coordinate staffing and internal procedures to enable well coordinated operations during emergencies. • Develop and maintain the City's Continuity of Operations Plan (COOP) and Continuity of Government Plan (COG). • Oversee National Incident Management System (NIMS) compliance and coordination. • Oversee and manage Special Event contingency planning. • Assist in the creation of the City's Critical Asset Management System (CAMS). • Establish a system to activate the City's Emergency Management Plan (EMP) and alert all participating and pertinent personnel. • Responsible for developing, implementing, and delivering training workshops, exercises, drills on all of the appropriate components of the City's EMP and emergency communications utilizing Homeland Security Exercise and Evaluation Program Standards (HSEEP). • Prepare grant and training applications for submission to state and federal government agencies (Urban Area Working Group (UAWG), Urban Areas Security Initiative (UASI), FEMA, Department of Homeland Security (DHS), etc.) when applicable. • Develop and manage the annual emergency management program budget for the City. • Liaise, for example, with local school districts, local businesses and industry, and community resources, to develop emergency plans and disaster preparedness for the City. DIRECTOR OF EMERGENCY MANAGEMENT • Coordinate with area hospitals and private sector medical agencies to develop emergency medical plans to incorporate into the City's Emergency Management Plan (EMP). • Develop and deliver presentations to internal departments and the public on the City's EMP and disaster preparedness. • Provide staff assistance and fulfill other assignments as determined by the Police Chief, or City Manager. • Maintain up-to-date knowledge, training, certification(s), technology, equipment on local, state, and federal emergency management principles, practices, and procedures. • Maintain up-to-date knowledge, and training on industry technology, equipment, and materials relevant to emergency management. • Perform all functions and responsibilities according to the Palm Beach County Code of Ethics, and Florida State Statutes, 112.313. • Supervise the development and maintenance of City emergency plans, including annual updates. • Plan for and develop an emergency operations control center to include equipment, manning, and operational procedures necessary to the management and control of emergency conditions. • Develop and manage the City's emergency awareness public information program. • Prepare and submit an annual operating budget to the City Manager related to emergency management activities, preparations and training. • Fosters positive employee relations and employee morale on a City-wide basis. KnoWedgeZExperience • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards, for services, and evaluation of customer satisfaction. • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. • Telecommunications - Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems. • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. • Transportation - Knowledge of principles and methods from moving people or goods by air, rail, sea, or road, including the relative costs and benefits. • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, inter -relationships, and distribution of plant, animal, and human life. DIRECTOR OF EMERGENCY MANAGEMENT Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Budget - Analyze the organization and oversight of costs and expenditures for the organization to include ongoing and predicted expenditures as well as grant fund applications and grant monitoring. Skills • Service Orientation - Actively looking for ways to help people. • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Speaking - Talking to others to convey information effectively. • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Coordination - Adjusting actions in relation to others' actions. • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Instructing - Teaching others how to do something. • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. • Time Management - Managing one's own time and the time of others. • Persuasion - Persuading others to change their minds or behavior. • Negotiation - Bringing others together and trying to reconcile differences. • Active Learning - Understanding the implications of new information for both current and future problem -solving and decision-making. • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Abilities • Written Comprehension - The ability to read and understand information and ideas presented in writing. Speech Recognition - The ability to identify and understand the speech of another person. Oral Expression - The ability to communicate information and ideas in writing so others will understand. DIRECTOR OF EMERGENCY MANAGEMENT • Written Expression - The ability to communicate information and ideas in writing so other will understand. • Speech Clarity - The ability to speak clearly so others can understand you. • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). • Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. • Near Vision - The ability to see details at close range (within a few feet of the observer). • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways. • Visualization - The ability to imagine how something will look after it sis moved around or when its parts are moved or rearranged. Minimum Qualifications and Requirements: Four (4) year degree in Emergency Management, Public Safety, or related field of study from an accredited university, preferably a graduate degree. Four (4) years progressively responsible experience as a law enforcement supervisor. Special courses in supervision and police management. Two years as a certified sworn officer. Must possess a Florida Law Enforcement Certification. Must possess a valid Florida driver's license. Must possess FEMA Professional Development Series (PDS) certificate. Must possess FEMA's Incident Command System (ICS) 100, 200, 300, 400, 700, and 800 certificates. Must obtain Certified Emergency Manager (CEM) from International Association of Emergency Managers (IAEM), or Florida Emergency Preparedness Association (FEPA) within 24 months of appointment to this position. Knowledge of modern principles, practices and methods of police administration, organization, operations, and crime prevention. Knowledge of operating procedures of the department and limitations upon department authority. Knowledge of pertinent laws, ordinances and codes pertaining to criminal and related violations. Knowledge of methods of preserving evidence and what constitutes admissible evidence. Knowledge of supervisory and managerial principles and practices. Ability to plan, assign and supervise and review the work of others. Skilled in administration, operations and investigation techniques, including the use and care of pertinent equipment, records and facilities. Ability to make effective presentations to small or large groups. Ability to attend training, workshops and seminars. Strong knowledge of DHS National Incident Management System (NIMS) at the time of application. Incident Command System (ICS). Knowledge of modern All Hazard best practice approach to emergency management. Considerable knowledge of laws and ordinances governing local police work. Skill in the use and care of firearms and in the operation of motor vehicles. Ability to react quickly, calmly and efficiently in emergencies. Ability to execute duties firmly, tactfully and impartially. Ability to observe situations analytically and objectively and to report them clearly and completely. Ability to plan, assign, and tactfully supervise the work of others; maintain discipline on an assigned shift and command respect of subordinate personnel. Ability to establish and maintain effective working relationships with other employees, other law enforcement agencies and the general public. Ability to write and speak effectively. Ability to manage and prioritize routine, specialized and complex assignments and problems utilizing knowledge acquired through prior education, training, and experience. Ability to communicate effectively in oral and written form. Ability DIRECTOR OF EMERGENCY MANAGEMENT to adapt to an evolving and continually improving environment. Requires demonstrated ability to utilize personal computer and office software such as MS Word, MS Excel and electronic mail. The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional Image In accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged In any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. A comparable combination of education, training, and experience which provides the requisite knowledge, skdlls, and abilities for this position, may be substituted for the minimum qualifications. Physical Demands Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to walk, drive, stand, bend, stoop, run, jump, reach, pull, push, run, and climb The employee must occasionally lift, carry and/or move up to 45 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must endure sustained acts of physical exhaustion and endure periods of duty under unfavorable and life threatening situations. Ability to communicate both orally and in writing. Works inside in an office and outside in various weather conditions and in stressful and hazardous situations. Meets all physical requirements needed to complete certification requirements. Acceptable eyesight (with or without correction.) Acceptable hearing (with or without hearing aid), depth perception, ability to distinguish colors, smell and drive. SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change. By signing below I am indicating I have read and concur with the above description of my job. Approved: Employee Approved: Supervisor Revised: 2/3/2016 nue City of Delray Beach 100 N.W. h, FL 34 Delray Beach, FL 33444 Legislation Text File #: 16-124, Version: 1 TO: Mayor and Commissioners FROM: Noel Pfeffer, City Attorney DATE: March 1, 2016 ORDINANCE NO. 07-16 RESTRICTING THE RETAIL SALES OF CATS AND DOGS (FIRST READING) Recommended Action: Motion to Adopt Ordinance No. 07-16, prohibiting the retail sale of cats and dogs in the City with the exception of sales or transfers by animal shelters, animal rescue organizations, including shelters and rescue organizations that operate out of, or in connection with, pet stores. Background: Ordinance No. 07-16 makes it unlawful for a pet store or other retailer to display, sell, trade, deliver, barter, lease, rent, auction, give away, transfer, offer for sale, or otherwise dispose of dogs or cats in the City of Delray Beach, except for animal shelters and animal rescue organizations, as such terms are defined in the ordinance, either operating on their own or out of or in connection with a pet store. Any pet store selling cats and dogs under this exemption must post and provide the buyer with a Certificate of Source that provides a description of the dog or cat and certifies that it received the dog or cat from an animal shelter or rescue operation. This ordinance will become effective on its passage at second reading. However, pet stores that have a local business tax receipt and presently sell cats and dogs will have six months to amortize their inventory and come into compliance. Each violation of the ordinance will result in a $400 fine. Similar ordinances have been passed in several local municipalities including Deerfield Beach, Sunrise, Lauderhill, North Miami, Palm Beach, Tamarac, Homestead, Jupiter, Hypoluxo, Cutler Bay, Sunny Isles, Bal Harbour Village, Juno Beach, Palm Beach Gardens, Pompano, North Miami Beach, Miami Beach, North Lauderdale, Wilton Manors, Aventura, Surfside, Greenacres, Coconut Creek, Coral Gables, and Lake Worth. A summary of recent litigation regarding municipal ordinances which regulate the sale of dogs and cats is as follows: City of Palm Beach Gardens On July 10, 2014, the City of Palm Beach Gardens adopted an Ordinance banning the retail sale of dogs and cats. A local pet store filed suit alleging, among other matters, violations of substantive due process. The Court on December 17, 2015 granted the City's motion for summary judgment and found the ordinance bears a rational relationship with the city's concerns for the health, safety, and welfare of animals and does not violate substantive due process. The Court also rejected arguments City of Delray Beach Page 1 of 2 Printed on 2/23/2016 powered by LegistarT"^ File #: 16-124, Version: 1 by the pet shop regarding vested rights. City of Sunrise, Florida On April 22, 2014, the City of Sunrise enacted Ordinance No. 577, which added a new section to the City's Code of Ordinances entitled "Retail Sale of Dogs and Cats." Among other things, the Ordinance bans the sale of dogs and cats that are not bred by their seller or purchased from a "Hobby Breeder." In June of 2015, the Federal court granted the City's Motion for Summary Judgment. The Ordinance did not create a Commerce Clause issue because Congress, through the Animal Welfare Act, authorized the states to regulate animal welfare. The Ordinance does not violate the Equal Protection Clause because the pet store is not treated differently than similarly situated entities and, in any event, the Ordinance is rationally related to a legitimate governmental purpose. City of East Providence, Rhode Island Due to public concern about puppy mills, the City of East Providence, Rhode Island passed an ordinance banning pet stores located within its limits from selling dogs and cats unless those animals were owned by a city animal shelter or animal control agency, humane society, or non-profit rescue organization and the pet store maintained those animals for the purpose of public adoption. In its Amended Complaint, Plaintiff, a pet store, raised numerous challenges to the ordinance under the Constitutions of the United States and of Rhode Island, claiming that it violated the dormant Commerce Clause, the Contract Clause, the Takings Clause, and Plaintiff's equal protection and due process rights, and that it was preempted by state statute. Plaintiff and Defendant both sought summary judgment to all challenges. Plaintiff's motion was denied and Defendant's motion was granted as to all counts in Plaintiff's Amended Complaint except Count Three, the Takings claim, which was remanded to the Rhode Island Superior Court. City of Phoenix, Arizona The City of Phoenix passed an ordinance regulating pet stores. Under the Ordinance, pet stores may not sell dogs or cats obtained from persons or companies that breed animals. Pet stores may sell only animals obtained from animal shelters or rescue organizations. A pet store filed suit claiming that the Ordinance violates the dormant Commerce Clause of the United States Constitution by closing the Phoenix market to out-of-state breeders and giving an economic advantage to local breeders. The Court found for the City of Phoenix. City of Deerfield Beach, Florida After the ordinance was adopted in Deerfield Beach, the attorney for the national pet retailer, Petland Inc., which operates a store in Deerfield Beach, sent a letter to the city threatening legal action on the grounds of inverse condemnation, regulatory taking and claims under the Bert J. Harris Act. The letter asked the city to either repeal or amend the ordinance to allow for pet stores to sell cats and dogs obtained from commercial breeders licensed by the U.S. Department of Agriculture. Petland, Inc. has not taken any further action. City of Delray Beach Page 2 of 2 Printed on 2/23/2016 powered by LegistarT"^ ORDINANCE NO. 07-16 AN ORDINANCE OF THE CITY COMMISSION OF THE CITY OF DELRAY BEACH, FLORIDA, AMENDING CHAPTER 91, "ANIMALS", BY ENACTING A NEW SECTION 91.18, "RETAIL SALE OF DOGS AND CATS" TO PROVIDE FOR REGULATIONS REGARDING DOG AND CAT SALES; AND AMENDING CHAPTER 37, "CODE ENFORCEMENT", SECTION 37.45, "SUPPLEMENTAL CODE ENFORCEMENT PROCEDURES", SUBSECTION (Q), "CIVIL PENALTIES" TO PROVIDE PENALTIES; PROVIDING A SAVING CLAUSE, A GENERAL REPEALER CLAUSE, AND AN EFFECTIVE DATE. WHEREAS, the City of Delray Beach desires to ensure that all dogs and cats are treated humanely and desires to prohibit substandard breeding facilities known as "puppy mills" or "kitten mills," that mass-produce animals for sale to the public, many of which are sold at retail in pet stores; and WHEREAS, because of the lack of proper animal husbandry practices at those facilities, animals born and raised there are more likely to have genetic disorders and lack adequate socialization, while breeding animals utilized there are subject to inhumane housing conditions and are indiscriminately disposed of when they reach the end of their profitable breeding cycle; and WHEREAS, while not all dogs and cats sold are the products of inhumane breeding conditions and not every commercial breeder selling dogs or cats to pet stores operates "puppy mills" or "kitten mills," the City Commission believes that "puppy mills" and "kitten mills" continue to exist in part because of public demand and the sale of dogs and cats that are purchased from substandard breeding facilities; and WHEREAS, the City Commission believes that restricting the retail sale of dogs and cats in the City will promote community awareness of animal welfare and, in turn, will foster a more humane environment in the City; and WHEREAS, the City Commission believes that the restriction of the retail sale of dogs and cats in the pet stores in the City will reduce impulse purchases of pets, which can led to abandonment or mistreatment of the animals once they have outgrown their initial puppy or kitten appeal and will also encourage pet consumers to adopt dogs and cats from shelters, thereby saving animals' lives and reducing the cost to the public of sheltering animals. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COMMISSION OF THE CITY OF DELRAY BEACH, FLORIDA, AS FOLLOWS: Section 1. That Chapter 91, "Animals", Section 91.18, "Retail Sale of Dogs and Cats", of the Code of Ordinances of the City of Delray Beach is hereby amended to read as follows: Sec. 91.18 — RETAIL SALE OF DOGS AND CATS. A. Definitions. For the purpose of this chapter: (1) Animal Rescue Organization means a humane society or other duly incorporated or organized noni2rofit organization operated as a bona fide charitable organization under Section 501(c� 3 of the Internal Revenue code, which organization is devoted to the rescue, care, and/or adoption of stray, abandoned, or surrendered animals and which does not breed animals. (2) Animal Shelter means a county, municipal, or public animal shelter or a du1 incorporated or organized nonprofit organization operated as a bona fide charitable organization under Section 50101 3 of the Internal Revenue Code devoted to the rescue, care, and/or adoption of stray, abandoned, or surrendered animals, and which does not breed animals. (31 Cat means an animal of the Felidae family of the order Carnivora. (4) Cert�Lkate of Source means a document from an Animal Shelter or Animal Rescue Organization which provides (a) brief description of the dog or cat, the name, address, telephone number and e-mail address of the source (Animal Shelter or Animal Rescue Organization) of the dog or cat: 1 shall be signed by the Pet Store certi )Ting that it received the dog or cat from an Animal Shelter or Animal Rescue Organization, and (c) shall be signed by the purchaser or transferee of the dog or cat acknowledging receipt of the Certificate of Source. (5) Dog means an animal of the Canidae family of the [orderl Carnivora. (6) 0. ersl-for Sale means to display, sell, deliver, offer for sale or adoption, advertise for the sale of barter, auction, give away or otherwise dispose of a dog or cat. (7) Pet Store means any retail establishment located within the City of Delray Beach and that is open to the public and sells, transfers, or offers for sale or transfer, dogs and/or cats, including puppies and kittens, regardless of the age of the dog or cat. (8) Pet Store O4erator means a person who owns or operates a 12et store, or both. B. Sale or Tran�er of Dogs and/or Cats. No Pet Store located within the City of Delray Beach shall display, sell, trade, deliver, barter, lease, rent, auction. give away, transfer, offer for sale, or otherwise dispose of dogs or cats in the City of Delray Beach on or after the effective date of this section. C. Lxe4tions. This section does not a4/X to: (1) An Animal Shelter. (2) An Animal Rescue Organization. ORD. NO. 07-16 (3) An Animal Shelter or Animal Rescue Organization that operates out of or in connection with a pet store. D. Cert�Lkate of Source. (1) A Pet Store operating under the exemption described in Section (Q 3) shall post and maintain in a conspicuous place, on or within three (3) feet of each animal's kennel, cage or enclosure, a Certificate of Source of each dog or cat offered for sale or transfer, and shall provide a copy of such certificate to the purchaser or transferee of any dog or cat sold or transferred. (2) Any law enforcement officer or employee of an Animal Shelter or Animal Rescue Organization may. at any request to review copies of such certificates and, upon such request; the Pet Store must present such certificates at that time and without delay, (3) Falsification of a Certificate of Source by a Pet Store, Pet Store Operator, or any other person shall be deemed a violation of this section. E. Adoption of Shelter and Rescue Animals. Nothing in this section shall prevent a Pet Store, or its owner, operator, or employ, from providingspaceand appropriate care for animals owned by an Animal Shelter or Animal Rescue Organization and maintained at the Pet Store for the purpose of adopting those animals to the public. F. Amortisation. Pet stores that possess an active City local business tax receipt on the adoption date of this ordinance shall be permitted to continue its sale of dogs and cats even if it is not in compliancewith this section for a period of time not to exceed six (6) months from the date of adoption of the ordinance creating this section. G. Violations—Enforcement. (1) Any person who violates this section shall be subject to the penalties set forth in Chapter 37 of the Code of Ordinances. (2) Additionally, the City may initiate a civil action in a court of competent jurisdiction to enjoin any violation of this section. Section 2. That Chapter 37, "Code Enforcement", Section 37.45, "Supplemental Code Enforcement Procedures", Subsection (Q), "Civil Penalties", shall hereby be amended as follows: ORD. NO. 07-16 Q) Civil Penalties. Code Civil Penalty Code Section Desai tion of Violation I Noncontested Contested CITY CODE OF ORDINANCES ANIMALS 91.18 Unlawful retail sales of dogs and cats /Failure 400.00 500.00 to post or falsified Certificate of Source Section 3. That should any section or provision of this ordinance or any portion thereof, any paragraph, sentence, or word be declared by a court of competent jurisdiction to be invalid, such decision shall not affect the validity of the remainder hereof as a whole or part thereof other than the part declared to be invalid. Section 4. That all ordinances or parts of ordinances in conflict herewith be, and the same are hereby repealed. Section 5. That this ordinance shall become effective immediately upon its passage on second and final reading. PASSED AND ADOPTED in regular session on second and final reading on this the day of 52016. ATTEST: City Clerk First Reading Second Reading - MAYOR 4 ORD. NO. 07-16 • • Best Friends Animal Society 21 January 2016 Delray Beach City Commission 100 NW 1St Avenue Delray Beach, FL 33444 Re: Support for a Retail Pet Sales Ordinance SAVE THEM ALL"" Dear Mayor Glickstein, Vice -Mayor Petrolia and Commissioners, On behalf of Best Friends Animal Society, a national animal welfare organization in its thirty-third year, I would like to offer support for an ordinance to restrict the retail sale of dogs and cats in Delray Beach pet stores. We urge you to join more than 100 municipalities throughout the U.S. that have made the change to no longer allow pet stores to sell commercially bred pets, unless the pets come from shelters or rescue groups. Pet mills, particularly puppy mills, are a serious problem in the U.S. These facilities, which supply nearly 100% of retail pet stores and online retailers, are cruel and inhumane breeding factories in which profit and maximum productivity take priority over the welfare of the animals. Although the USDA regulates these breeders, the minimum federal standards do not ensure a humane life for dogs. These types of kennels can legally have hundreds - often a thousand - dogs in one facility, and these dogs are allowed to be confined to very small cages for their entire lives, breeding continuously in order to produce as many puppies as possible for the pet trade. And USDA inspection reports show that many USDA -licensed breeders continue to sell animals to local pet stores even after being cited for serious violations at their facilities. Because the goal is to make a profit, pet mill owners must cut corners to keep expenses low and profits high. For the unsuspecting consumer, this frequently results in the purchase of a pet facing an array of immediate veterinary problems or harboring genetic diseases that surface down the line. This creates a financial burden on the consumer and results in many of these animals being surrendered to overcrowded shelters. It makes little sense to continue manufacturing dogs and cats when so many are being killed for lack of space. Public education has been effective, but until communities take the initiative to limit the supply of pets being imported from substandard commercial facilities, there can be no hope of preventing these unnecessary deaths. Best Friends Animal Society Best Friends Animal Society - Los Angeles Best Friends Animal Society - Best Friends Animal Society - Utah 5001 Angel Canyon Road 15321 Brand Blvd. New York City 2005 South 1100 East Kanab, UT 84741 Mission Hills, CA 91345 contactnyc@bestfriends.org Salt Lake City, UT 84106 bestfriends.org bestfriends.org/la bestfriends.org/utah • • Best Friends Animal Society SAVE THEM ALL"" Those who benefit most from companion animal sales in pet stores are the retailers themselves. While they may profit from the practice of buying these pets at a low price from commercial brokers and then selling them (typically without first spaying or neutering them) at a high price, it is the taxpaying public who pays for animal control to house and kill unwanted animals in the community. Pet stores that sell commercially bred animals can be part of the solution rather than the problem, simply by either stopping pet sales altogether (and focusing on other profitable, ancillary components such as grooming, daycare or pet supplies), or by changing to a business model that offers products, services, and space for animal rescue organizations to adopt out animals from their stores. Best Friends has partnered with several of the many pet stores that have transitioned from selling milled dogs and cats to offering rescued pets for adoption, and we have found this humane model to be both viable and embraced by the communities in which the stores are located. Thus, a restriction on the retail sale of pets would not preclude pet stores from staying in business, but would, in fact, alleviate a significant burden on local shelters by increasing pet adoptions. Further, it would not prevent anyone from purchasing a pet directly from a private breeder. Best Friends and our members thank you in advance for taking a compassionate, common sense initiative to addressing the pet mill problem in our community and setting a positive example for the rest of the country to follow. We have been proud to work with the majority of municipalities throughout Florida (and the rest of the U.S.) that have enacted similar ordinances, and we will do all we can to help Delray Beach do the same. Thank you for your consideration of this important reform. Respectfully, Elizabeth Oreck National Manager, Puppy Mill Initiatives Best Friends Animal Society bestfriends.org/puppymills elizabetho(a-bestfriends.org Best Friends Animal Society Best Friends Animal Society - Los Angeles Best Friends Animal Society - Best Friends Animal Society - Utah 5001 Angel Canyon Road 15321 Brand Blvd. New York City 2005 South 1100 East Kanab, UT 84741 Mission Hills, CA 91345 contactnyc@bestfriends.org Salt Lake City, UT 84106 bestfriends.org bestfriends.org/la bestfriends.org/utah �-,hr THE HUMANE SOCIETY OF THE UNITED STATES Eric L. Bernthal, Esq. Chair of the Board January 27, 2016 Jennifer Leaning, M.D., S.M.H. Vice Chair HSUS has numerous hidden -camera investigations123 as cowhich Honorable Mayor and Commissioners: Kathleen M. Linehan, Esq. inhumane large-scale commercial breeders, despite claims by pet stores that they would Board Treasurer "never obtain dogs from puppy mills." Eric L Bernthal, Esq. On behalf of the Humane Society of the United States (HSUS), the nation's largest and Wayne Pacelle President & CEO most effective animal protection organization, I am writing in support of a Delray Michael Markarian Beach, FL ordinance that would prohibit the sale of puppy mill dogs in pet stores. Chief Program & Policy Officer responsible breeders because responsible breeders do not sell puppies to pet stores. The Laura Maloney We have worked directly with many of the 114 localities across the country that Chief Operating Officer have enacted pet shop ordinances and are willing and eager to work with you. G. Thomas Waite III statements to the effect that their breeders should not and/or do not sell to pet stores. Treasurer & CFO As of date, pet shop ordinances have been upheld on constitutional grounds in 5 federal Chief lntInternationalOfficer Andrew Rowan, Pficer district courts (in Rhode Island Florida Illinois> Arizona and New York) and in & Chief scientific officer Florida state court. Ordinances have never been struck down. Roger A. Kindler General Counsel Pet stores ordinances protect consumers Vice President & C1O Janet D. Frake'The Secretary HSUS has numerous hidden -camera investigations123 as cowhich consistently reveal that pet stores supply unsuspecting consumers with puppies from DIRECTORS inhumane large-scale commercial breeders, despite claims by pet stores that they would Jeffrey J.Arciniaco "never obtain dogs from puppy mills." Eric L Bernthal, Esq. Michael J. Blackwell, D.V.M., M.P.H. Across the board, pet stores claim that they obtain animals from small-scale, humane Jerry Cesak James Costos breeders. The reality is that pet stores do not have the option to obtain dogs from Anita W. Coupe, Esq. responsible breeders because responsible breeders do not sell puppies to pet stores. The Neil B. Eang, Esq., CPA HSUS reviewed Codes of Ethics for the National Breed Clubs representing all 178 dog Jane Greenspun Gale Cathy Kangas breeds recognized by the AKC, and found that 96% of those National Clubs include Jonathan D. Kaufelt, Esq. statements to the effect that their breeders should not and/or do not sell to pet stores. Paula A. Kislak, D.V.M. Jennifer Leaning, M.D, S.M.H. Kathleen M. Linehan, Esq. Pet store puppies are often sick and have behavioral problems John Mackey Mary I. Max Patrick L. McDonnell At the HSUS we receive a constant stream of complaints from consumers who have p Judy Ney spent thousands of dollars in veterinary bills caring for their sick pet store puppies. Sharon Lee Patrick puppies in pet stores are often sick because they are born into deplorable conditions, Judy J.ir G. Marian G. Probst n from k m taeom theothers very earexposed a we range of anvery � early, d tidf di lJ g �d Jonathan M. Ratner susceptible to genetic disorders. Yet, repeatedly, customers report that pet shops claim Joshua S. Reichert, Ph.D. all their animals are healthy and came from only the highest quality breeders. Walter 1. Stewart, Esq. Andrew Weinstein Jason Weiss A 2013 study published in the Journal ofAmerican Veterinary Medicine, entitled David 0. Webers, M.D. "Differences in behavioral characteristics between dogs obtained as puppies from pet Lona Williams stores and those obtained from noncommercial breeders, ,4concluded that obtaining dogs from pet stores versus noncommercial breeders represented a significant risk lhttp://www.humanesociety.org/news/news/2011/11/ny—Puppy mill -110911 -html#.UvkvXwJdWAg 2 http://www.humanesociety.org/news/press_ releases/2012/12/puppy-mill-investigation-chicago-121012htm1 s http://www.humanesociety.org/assets/pdfs/pets/puppy mills/investigation-report-texas_pdf 4 McMillan, Franklin D, DVM, DACVIM; James A. Serpell, PhD; Deborah L. Duffy, PhD; Elmabrok Masaoud, PhD; Ian R. Dohoo, DVM, PhD, "Differences in behavioral characteristics between dogs obtained as puppies from pet stores and those obtained from noncommercial breeders," Journal of the American Veterinary Medical Association 242, No.10 (2013), 1359-1363. Celebrating Animals I Confronting Cruelty 21 DO L Street, NW Washington, DC 20037 t202.452.1100 f202.778.6132 humanesociety.org factor for the development of a wide range of undesirable behavioral characteristics, especially aggressive behavior and biting. Due to the results of the study, the authors stated that they cannot recommend that puppies be obtained from pet stores. Pet shop ordinances are business friendly Pet shop ordinances are designed to require pet shops to obtain animals from humane sources, not to put pet stores out of business. In fact, the largest and most successful pet store chains in the country (PetsMart and PetCo) do not sell puppies. The HSUS works directly with pet shops willing to switch to the humane model, where they only acquire dogs from shelters and rescues. We have seen many pet shops thrive on this new model. In fact, initial successes have led us to create specifically designed programs to assist pet store owners seeking transition to the humane model.' Pets Plus Natural, with 10 stores throughout NJ and PA, used to sell commercially -raised puppies but switched to the humane model after learning of the high kill rates in some shelters. The owners decided to become part of the pet overpopulation solution rather than continuing to add to the problem. As of date, they have adopted out nearly 2,000 rescue animals and business is thriving. The owners credit their success to having a much better reputation in the community. Similarly, in the Los Angeles area, Pet Rush is thriving and expanding to new locations. The owner, Rene Karapedian explains: "Dogs sold in pet stores come from puppy mills. We should not support puppy mills .... I switched over to what I call the "humane model"—animal adoption instead of animal sales... Most of these shelters that I go pick up dogs from, they are putting down anywhere from 50 to 70 dogs a day. So this is one way to stop that from happening." Pet shop ordinances support responsible breeders Pet shop ordinances prohibit the sale of pet shop dogs acquired from puppy mills. Ordinances do not affect responsible breeders. We find that across the country responsible breeders are in favor of pet shop ordinances because they understand better than anyone how horrible the pet shop and puppy mill industries are for dogs and consumers. Responsible breeders would never sell their puppies to pet shops because responsible breeders want to know where their puppies will end up. The HSUS established a Breeder Advisory and Resource Council (BARC)6 , comprised of responsible dog breeders from around the nation who share an interest in curbing the mistreatment of dogs in puppy mills. Even the AKC, who is funded by the puppy mill industry, agrees with the HSUS and responsible breeders everywhere, that "the best way for a person to obtain a new pet is through personal interaction with the pet's breeder and the pet under consideration." When purchasing a puppy from a pet store, this is simply not possible. Pet shop ordinances support shelters and rescues Pet shop ordinances support shelters by encouraging consumers to adopt and requiring pet stores to obtain dogs from shelters and rescues, rather than from puppy mills. Also, ordinances lessen the burden on shelters that take in pet store dogs. Many pet store dogs end up in shelters because they come with a wide range of behavioral problems—a result of a lack of necessary socialization. Data shows that shelter intake and euthanasia rates decline in cities that prohibit the sale of puppy mill dogs. In some cities, such as Albuquerque, NM and Los Angeles, CA these declines are dramatic. 5http://www.humanesociety.org/issues/puppy mills/facts/puppy friendly pet stores.html#.Uql-ZXXTnVQ 6 http://www.humanesocietV.org/issues/puppy mills/facts/breeders advisory resource council.html#.UgI91BXTnVQ (accessed 6 Dec. 2013). Federal and state laws do not protect consumers or dogs Pet stores claim that they do not obtain dogs from puppy mills because they only source from USDA certified facilities. But, as the USDA explains on its website's FAQ page, "we do not `certify' establishments... a USDA license is not a `seal of approval' but rather a legal designation that a facility has successfully passed its pre -license inspection and is legally entitled to use regulated animals for regulated activities."' The USDA has repeatedly asserted that their regulations and standards are minimum requirements that should be built upon by the states and that regulated businesses should exceed.' Moreover, the last time the USDA audited itself, the Inspector General reported that the USDA does a horrible job of enforcing these minimum standards. The USDA "was not aggressively pursuing enforcement actions against violators" and "assessed minimal monetary penalties" against violators. 9 USDA standards allow commercial breeders to keep dogs in cramped, stacked, wire cages for their entire lives. The USDA does not require that dogs be regularly let outside of their cages for exercise, nor does it mandate socialization. Dogs can be kept in extreme temperatures for prolonged periods of time. Females are bred as early and often as possible and personnel without veterinary training often perform surgical births. Breeders are not required to vaccinate dogs from many highly infectious deadly diseases or to provide regular veterinary care. When dogs are no longer able to reproduce, breeders often abandon or inhumanely euthanize them. Thus, even if a breeder complies with all USDA requirements, a breeder can keep animals in extremely inhumane conditions. The HSUS, along with the Humane Society Veterinary Medical Association and the American Society for Prevention of Cruelty to Animals, recently submitted a petition to the USDA10, asking the agency to promulgate new rules to address all of the aforementioned welfare concerns. As of yet, not a single pet store has signed on in favor of this petition. Conclusion The morals and values of Delray Beach cannot be represented by allowing the sale of dogs from puppy mills — an industry so intrinsically linked to unnecessary animal suffering. Delray Beach pet store customers should not be duped into supporting the cruel puppy mill industry and into buying puppies exposed to the unique set of physical and behavioral problems created by such a substandard upbringing. Delray Beach residents should not have to accept the importing of puppies from puppy mills while their tax dollars are spent sheltering and euthanizing dogs for which there are no homes. Thank you for considering such an important ordinance. Sincerely, Amy Jesse Public Policy Coordinator, Puppy Mills Campaign alesse(a-)humanesociety.org t 301-721-6448 c 240-753-2428 ., r The Humane Society of the United States a THE HUMANE SOCIETY 2100 L Street NW Washington, DC 20037 of THE UNITED STATES humanesociety.org Cek&amgMr 1% Corfra"�CmAAy 7 https:Hacissearch.aphis.usda.gov/LPASearch/faces/CustomerSearch.jspx 8 See 7 U.S.C. § 2143(A)(8), stating that the federal Animal Welfare Act does not preempt state laws; U.S. Department of Agriculture, Animal Plant and Health Inspection Service, "Fact Sheet: Animal Care. The Animal Welfare Act," in http://ca-biomed.org/pdf/media- kit/Oversight/USDAAWA.pdf (accessed 5 Dec, 2013). 9 U.S. Department of Agriculture, Office of Inspector General, "Animal and Plant Health Inspection Service Animal Care Program Inspections of Problematic Dealers," Audit Report 33002 -4 -SF (May 2010), 1. 10http://blog.humanesocietV.org/wp-content/uploads/2015/09/HSUS-Puppy-Mill-Petition-for-Rulemaking-FlNAL3625509 18 DC.pdf